CN115619419A - Intelligent robot sales system - Google Patents

Intelligent robot sales system Download PDF

Info

Publication number
CN115619419A
CN115619419A CN202211339449.1A CN202211339449A CN115619419A CN 115619419 A CN115619419 A CN 115619419A CN 202211339449 A CN202211339449 A CN 202211339449A CN 115619419 A CN115619419 A CN 115619419A
Authority
CN
China
Prior art keywords
sales
intelligent robot
management
module
management system
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN202211339449.1A
Other languages
Chinese (zh)
Inventor
杨艳
沈鹭
谷春光
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Anhui Kaileshi Chuangzhi Technology Co ltd
Zhejiang Galaxis Technology Group Co Ltd
Original Assignee
Anhui Kaileshi Chuangzhi Technology Co ltd
Zhejiang Galaxis Technology Group Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Anhui Kaileshi Chuangzhi Technology Co ltd, Zhejiang Galaxis Technology Group Co Ltd filed Critical Anhui Kaileshi Chuangzhi Technology Co ltd
Priority to CN202211339449.1A priority Critical patent/CN115619419A/en
Publication of CN115619419A publication Critical patent/CN115619419A/en
Pending legal-status Critical Current

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Abstract

The invention discloses an intelligent robot sales system, and relates to the technical field of sales management systems. The scheme includes that the system comprises an information management system, an intelligent robot sales management system, a service report management system and a sales tracking management system, wherein the information management system is connected with the intelligent robot sales management system, the intelligent robot sales management system is connected with the service report management system, the service report management system is connected with the sales tracking management system, and the information management system is used for summarizing and summarizing information. The intelligent robot system can perform system management on the client, the competitor and the sales related interaction by arranging the client file management module, the competitor management module and the sales activity developing module, and can manage the sales of the intelligent robot by arranging the intelligent robot commodity management module, the authority management setting module, the self-defining function module and the data importing function module.

Description

Intelligent robot sales system
Technical Field
The invention relates to the technical field of sales management systems, in particular to an intelligent robot sales system.
Background
The sales management system is a common name for sales management software. Sales management systems are high-level tools for managing customer profiles, sales leads, sales activities, business reports, and sales performance statistics. The system is suitable for office and management of enterprise sales departments, and helps sales managers and sales personnel to quickly manage important data of clients, sales and businesses.
An intelligent robot on-line auxiliary selling method and system with the patent number of CN114399343B comprises the following steps: acquiring policy making tactics information of a plurality of users, and inputting the policy making tactics of the plurality of users to the intelligent robot in batches; the intelligent robot matches the multiple user policy and tactics information with a pre-stored user portrait template, determines user portraits corresponding to the multiple user policy and tactics after the matching is successful, and establishes an association list of the policy and tactics of the multiple users and the user portraits; the intelligent robot receives a question-answer conversation of a first user, performs relation template matching of policy-keeping operation based on the question-answer conversation, and outputs matched policy-keeping operation information of the first user after matching is successful; the intelligent robot determines a user portrait corresponding to the first user based on the policy and phonics information of the first user and the association list of the policy and phonics of the multiple users and the user portrait, and conducts policy recommendation based on the user portrait.
In the prior art, the function of the sales system is single, the sales demand of the intelligent robot cannot be met, and the systematic sales management loophole of the intelligent robot is large, so that the sales system is not suitable for the use of enterprises.
Disclosure of Invention
Objects of the invention
In view of the above, the present invention provides an intelligent robot sales system to achieve the purpose of comprehensively and perfectly performing systematic sales management on an intelligent robot.
(II) technical scheme
In order to achieve the technical purpose, the invention provides an intelligent robot sales system which comprises:
the intelligent robot sales management system is connected with the intelligent robot sales management system, the intelligent robot sales management system is connected with the service report management system, the service report management system is connected with the sales tracking management system, the information management system is used for summarizing and summarizing information, and the service report management system is used for managing related services of intelligent robot sales.
Preferably, the information management system comprises a customer profile management module, a competitor management module and a sales activity development module.
Preferably, the customer profile management module comprises a customer information collection unit, a potential customer management unit, a customer maintenance unit and a commodity management unit.
Preferably, the customer maintenance unit comprises a short message group sending unit, a fax group sending unit, a mail group sending unit and a key customer manual service unit.
Preferably, the intelligent robot sales management system comprises an intelligent robot commodity management module, a permission management setting module, a user-defined function module and a data import function module.
Preferably, the authority management setting module comprises a background management unit, an instruction setting unit and a safety protection unit.
Preferably, the business report management system comprises a material purchase management module, a maintenance cost management module and a business personnel sales management module.
Preferably, the sales tracking management system comprises a system monitoring module, a report data analysis module, a timed return visit maintenance module and an after-sales service management module.
Preferably, the report data analysis module performs data analysis on the sales condition of the intelligent robot through data such as reports, and the timed return visit maintenance module performs timed return visit on users who purchased the intelligent robot through modes such as petition, call return visit and the like and performs maintenance processing on the intelligent robot on time.
Preferably, the safety protection unit starts a safety protection function on the intelligent robot in a severe condition, and the intelligent robot has an emergency alarm function.
According to the technical scheme, the method has the following beneficial effects:
1: the intelligent robot system can perform system management on the client, the competitor and the sales related interaction by the client file management module, the competitor management module and the sales activity development module, and can manage the sales of the intelligent robot by the intelligent robot commodity management module, the authority management setting module, the self-defined function module and the data import function module, so that the intelligent robot system is convenient to use.
2: the intelligent robot sales management system is provided with the system monitoring module, the report data analysis module, the timing return visit maintenance module and the after-sales service management module, and can track the after-sales orders after the intelligent robot is sold, so that customers can be better served, the robot can be timely updated and upgraded, and the requirements of users can be better met.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
Fig. 1 is a schematic structural diagram of an intelligent robot sales system provided by the present invention;
FIG. 2 is a schematic diagram illustrating the results of a customer profile management module of the intelligent robot sales system according to the present invention;
FIG. 3 is a schematic structural diagram of a customer maintenance unit of an intelligent robot sales system provided by the present invention;
fig. 4 is a schematic structural diagram of an intelligent robot sales management system of the intelligent robot sales system provided by the present invention;
fig. 5 is a schematic diagram of a structure of a rights management setting module of an intelligent robot sales system according to the present invention;
fig. 6 is a schematic structural diagram of a sales tracking management system of the intelligent robot sales system provided by the present invention.
Description of the drawings: 1. an information management system; 11. a customer file management module; 111. a customer information collection unit; 112. a potential customer management unit; 113. a customer maintenance unit; 311. a short message group sending unit; 312. a fax group sending unit; 313. a group mail sending unit; 314. a key customer manual service unit; 114. a commodity management unit; 12. a competitor management module; 13. a sales activity development module; 2. an intelligent robot sales management system; 21. the intelligent robot commodity management module; 22. a right management setting module; 221. a background management unit; 222. an instruction setting unit; 223. a safety protection unit; 23. self-defining a function module; 24. a data import function module; 3. a service report management system; 31. a material procurement management module; 32. a maintenance cost management module; 33. a business personnel sales management module; 4. a sales tracking management system; 41. a system monitoring module; 42. a report data analysis module; 43. a timed return visit maintenance module; 44. and an after-sale service management module.
Detailed Description
The following description is merely exemplary in nature and is not intended to limit the present disclosure, application, or uses. It should be understood that throughout the drawings, identical or similar reference numerals indicate identical or similar parts and features. The drawings are only schematic representations of the concepts and principles of the embodiments of the disclosure, and do not necessarily show specific dimensions or proportions of the various embodiments of the disclosure. Certain features that are part of a particular figure may be exaggerated in order to illustrate relevant details or structures of embodiments of the present disclosure.
Referring to FIGS. 1-6:
example one
An intelligent robot sales system comprises an information management system 1, an intelligent robot sales management system 2, a service report management system 3 and a sales tracking management system 4, wherein the information management system 1 is connected with the intelligent robot sales management system 2, the intelligent robot sales management system 2 is connected with the service report management system 3, the service report management system 3 is connected with the sales tracking management system 4, the information management system 1 is used for summarizing and summarizing information, and the service report management system 3 is used for managing related services of intelligent robot sales.
Specifically, the information management system 1 includes a customer profile management module 11, a competitor management module 12, and a sales activity development module 13, and more specifically, the customer profile management module 11 includes a customer information collection unit 111, a potential customer management unit 112, a customer maintenance unit 113, and a goods management unit 114.
Further, the customer maintenance unit 113 includes a short message group sending unit 311, a fax group sending unit 312, a mail group sending unit 313, and a key customer manual service unit 314, and it should be noted that the customer maintenance can be performed through the short message group sending unit 311, the fax group sending unit 312, the mail group sending unit 313, and the key customer manual service unit 314 in the customer maintenance unit 113.
Example two
An intelligent robot sale system 2 comprises an intelligent robot commodity management module 21, a right management setting module 22, a self-defining function module 23 and a data import function module 24 on the basis of the first embodiment.
Specifically, the right management setting module 22 includes a background management unit 221, an instruction setting unit 222, and a security protection unit 223, and more specifically, the service report management system 3 includes a material purchasing management module 31, a maintenance cost management module 32, and a service personnel sales management module 33.
Further, the sales tracking management system 4 includes a system monitoring module 41, a report data analysis module 42, a timing return visit maintenance module 43, and an after-sales service management module 44, further, the report data analysis module 42 performs data analysis on the sales situation of the intelligent robot through data such as reports, and the timing return visit maintenance module 43 performs timing return visit on users who have purchased the intelligent robot and performs maintenance processing on the intelligent robot on time through modes such as letter visit, telephone return visit, and the like.
More preferably, the safety protection unit 223 includes a function of starting safety protection for the intelligent robot in a severe condition, and the intelligent robot has an emergency alarm function, it should be noted that the authority of the intelligent robot can be set through the background management unit 221, the instruction setting unit 222, and the safety protection unit 223 in the authority management setting module 22, and then the material purchasing management module 31, the maintenance cost management module 32, and the service personnel sales management module 33 in the service report management system 3 perform service report related management.
The working principle is as follows: firstly, information management can be carried out through a customer file management module 11, a competitor management module 12 and a sales activity development module 13 in the information management system 1, customer file management and customer demand analysis can be carried out through a customer information collection unit 111, a potential customer management unit 112, a customer maintenance unit 113 and a commodity management unit 114 in the customer file management module 11, and customer maintenance can be carried out through a short message group sending unit 311, a fax group sending unit 312, a mail group sending unit 313 and a key customer manual service unit 314 in the customer maintenance unit 113;
in addition, intelligent robot sales management is performed through an intelligent robot commodity management module 21, an authority management setting module 22, a self-defining function module 23 and a data importing function module 24 in the intelligent robot sales management system 2, authority setting is performed on the intelligent robot through a background management unit 221, an instruction setting unit 222 and a safety protection unit 223 in the authority management setting module 22, and then business report related management is performed through a material purchasing management module 31, a maintenance cost management module 32 and a business personnel sales management module 33 in the business report management system 3;
finally, the system monitoring module 41, the report data analysis module 42, the regular return visit maintenance module 43 and the after-sales service management module 44 in the sales tracking management system 4 are used for carrying out sales follow-up management.
Exemplary embodiments of the proposed solution of the present disclosure have been described in detail above with reference to preferred embodiments, however, it will be understood by those skilled in the art that many variations and modifications may be made to the specific embodiments described above, and that many combinations of the various technical features and structures presented in the present disclosure may be made without departing from the concept of the present disclosure, without departing from the scope of the present disclosure, which is defined by the appended claims.

Claims (10)

1. The intelligent robot sales system comprises an information management system (1), an intelligent robot sales management system (2), a service report management system (3) and a sales tracking management system (4), and is characterized in that the information management system (1) is connected with the intelligent robot sales management system (2), the intelligent robot sales management system (2) is connected with the service report management system (3), the service report management system (3) is connected with the sales tracking management system (4), the information management system (1) is used for summarizing and summarizing information, and the service report management system (3) is used for managing related services of intelligent robot sales.
2. An intelligent robot sales system according to claim 1, wherein the information management system (1) comprises a customer profile management module (11), a competitor management module (12), and a sales activity launch module (13).
3. The intelligent robot sales system of claim 2, wherein the customer profile management module (11) comprises a customer information collection unit (111), a potential customer management unit (112), a customer maintenance unit (113), and a goods management unit (114).
4. The intelligent robot selling system of claim 3, wherein the customer maintaining unit (113) comprises a short message mass sending unit (311), a fax mass sending unit (312), a mail mass sending unit (313) and an important customer manual service unit (314).
5. The intelligent robot sales system of claim 1, wherein the intelligent robot sales management system (2) comprises an intelligent robot commodity management module (21), a right management setting module (22), a custom function module (23) and a data import function module (24).
6. The intelligent robot sales system of claim 5, wherein the rights management setting module (22) comprises a background management unit (221), an instruction setting unit (222) and a security protection unit (223).
7. The intelligent robot sales system of claim 1, wherein the business report management system (3) comprises a material procurement management module (31), a maintenance charge management module (32), and a business person sales management module (33).
8. The intelligent robot sales system of claim 1, wherein the sales tracking management system (4) comprises a system monitoring module (41), a report data analysis module (42), a timed return visit maintenance module (43), and an after-sales service management module (44).
9. The intelligent robot sales system of claim 8, wherein the report data analysis module (42) performs data analysis on the sales condition of the intelligent robot through data such as a report, and the timed return visit maintenance module (43) performs timed return visit on users who purchased the intelligent robot through a letter visit, a telephone return visit and the like and performs maintenance processing on the intelligent robot on time.
10. An intelligent robot sales system according to claim 6, wherein the safety protection unit (223) comprises a safety protection function for the intelligent robot to be activated in case of a bad situation and the intelligent robot has an emergency alert function.
CN202211339449.1A 2022-10-29 2022-10-29 Intelligent robot sales system Pending CN115619419A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202211339449.1A CN115619419A (en) 2022-10-29 2022-10-29 Intelligent robot sales system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202211339449.1A CN115619419A (en) 2022-10-29 2022-10-29 Intelligent robot sales system

Publications (1)

Publication Number Publication Date
CN115619419A true CN115619419A (en) 2023-01-17

Family

ID=84875988

Family Applications (1)

Application Number Title Priority Date Filing Date
CN202211339449.1A Pending CN115619419A (en) 2022-10-29 2022-10-29 Intelligent robot sales system

Country Status (1)

Country Link
CN (1) CN115619419A (en)

Similar Documents

Publication Publication Date Title
US10360399B2 (en) System and method for detecting fraud and misuse of protected data by an authorized user using event logs
US8868660B2 (en) Electronic communication work flow manager system, method and computer program product
US20070073519A1 (en) System and Method of Fraud and Misuse Detection Using Event Logs
WO2019183468A1 (en) Computer architecture incorporating blockchain based immutable audit ledger for compliance with data regulations
US8346627B2 (en) Method, system and program product for approving item requests
US20080133388A1 (en) Invoice exception management
US20050281276A1 (en) Data analysis and flow control system
CN103077434A (en) On-line repair maintenance system
WO2007109902A1 (en) System and method for implementing a safety occurrence reporting system
CN112232656A (en) Monitoring and early warning method, device, terminal and readable medium for business data
CN115619419A (en) Intelligent robot sales system
CN107742179A (en) User reminding method, apparatus, storage medium and computer equipment in ERP system
US20190318294A1 (en) Process tracking and defect detection
US20030023520A1 (en) System, method and computer program product for price auditing in a supply chain management framework
CN112383407A (en) Online notarization full-flow log processing method and system based on block chain
CN111507808A (en) Commodity pre-selling system based on mobile internet
WO2024084692A1 (en) Information processing device, information processing method, and program
CN109785068A (en) A kind of product order management method and system
CN112202857B (en) Intelligent management system applied to exhibition center
US20030023558A1 (en) System, method and computer program product for a secure supply chain management framework
CN113268532A (en) Information resource management system
KR20060098574A (en) System and method for managing customer
TW578053B (en) System and method for automatically processing a plurality of server states
CN114240520A (en) Civilized practice integral disclosure system and disclosure method based on block chain technology
US20050203787A1 (en) Integrated account management system

Legal Events

Date Code Title Description
PB01 Publication
PB01 Publication
SE01 Entry into force of request for substantive examination
SE01 Entry into force of request for substantive examination