CN112232656B - Monitoring and early warning method, device, terminal and readable medium for business data - Google Patents
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Abstract
The embodiment of the application is applied to the field of financial science and technology, and discloses a monitoring and early warning method, equipment, a terminal and a readable medium of business data. The method comprises the following steps: acquiring a plurality of sales personnel associated with and managed by a manager according to the manager; obtaining sales data corresponding to each sales person in a plurality of sales persons from a database, wherein the database comprises a plurality of sub-databases, and each sub-database is used for storing sales data of different business types; acquiring difference data between sales data and preset performance assessment target data; acquiring target sales personnel with difference data smaller than or equal to a preset threshold value from the sales personnel; and generating early warning prompt information according to the target sales personnel and the difference data, and sending the early warning prompt information to the management terminal. The data statistics efficiency can be improved, and the real-time performance of the data is ensured. The present application relates to blockchain technology in which such data may be stored.
Description
Technical Field
The present invention relates to the field of financial science and technology, and in particular, to a method, an apparatus, a terminal, and a readable medium for monitoring and early warning of service data.
Background
Along with the improvement of the daily life level of people, people strengthen the safety consciousness, and the safety industry rapidly develops. In an insurance company, a front-line internal crew usually needs to dock a plurality of insurance salesmen, and track and prompt the order-giving and personnel-increasing conditions of the insurance salesmen respectively. Moreover, the internal staff also predicts whether the insurance sales personnel can reach the assessment index set by the company according to the sales performance of the insurance sales personnel at the key time node of each month, such as the end of each month, so as to make a new sales plan. Currently, the staff in the process of statistics needs to acquire performance data in each associated system, and manually collect and process the performance data to analyze whether the insurance sales personnel or departments reach the assessment index of the current month. However, because of huge insurance traffic, the insurance sales personnel who each commuter butt joint are numerous, and the data volume that commuter needs to be summarized and processed is big, and the time spent of summarizing and processing is long, and inefficiency also easily makes mistakes.
Disclosure of Invention
The embodiment of the application provides a monitoring and early warning method, equipment, a terminal and a readable medium for business data, which can improve the efficiency of data statistics and ensure the real-time performance of the data.
In a first aspect, an embodiment of the present application provides a method for monitoring and early warning service data, including:
acquiring a plurality of sales personnel associated with and managed by a manager according to the manager;
obtaining sales data corresponding to each sales person in the plurality of sales persons from a database, wherein the database comprises a plurality of sub-databases, and each sub-database is used for storing sales data of different business types;
Acquiring difference data of the sales data and preset performance assessment target data from the sales personnel;
acquiring target sales personnel with the difference data smaller than or equal to a preset threshold value;
Generating early warning prompt information according to the target sales personnel and the difference data, and sending the early warning prompt information to a management terminal, wherein the early warning prompt information is used for prompting a manager of the management terminal that sales data of the target sales personnel is about to reach standards.
Further, the method further comprises:
acquiring target sales data corresponding to the target sales personnel according to the corresponding relation between the preset sales personnel and the sales data;
Extracting first sales information from the target sales data, wherein the first sales information comprises one or more of insurance products with the largest sales times, customer occupation with the largest purchase insurance times and customer age interval with the largest purchase insurance times in the target sales data;
And sending the first sales information to personal terminals of the management terminal and the target sales personnel so as to be checked by the management personnel of the management terminal and the sales personnel of the personal terminals.
Further, the method further comprises:
Acquiring second sales information from the target sales data, wherein the second sales information comprises first mapping relations among customer information, associated customer information and purchased insurance products;
and sending the first mapping relation to the management terminal and the personal terminal so as to be checked by a manager of the management terminal and sales personnel of the personal terminal.
Further, the method further comprises:
determining a first insurance product with the largest purchase times corresponding to the most number of purchase times of the client occupation with the largest purchase times according to the first sales information;
acquiring client information and/or associated client information corresponding to the first insurance product according to the first mapping relation;
And sending the client information and/or the associated client information corresponding to the first insurance product to the management terminal and the personal terminal of the target sales person.
Further, the method further comprises:
Determining a customer age interval with the largest purchase insurance number according to the first sales information, and acquiring a second insurance product with the largest customer purchase number in the customer age interval;
acquiring client information and/or associated client information corresponding to the second insurance product according to the first mapping relation;
determining first target customer information with the largest purchase insurance frequency according to the customer information and/or the associated customer information corresponding to the second insurance product;
And sending the first target client information to the management terminal and the personal terminal for viewing by a manager of the management terminal and sales personnel of the personal terminal.
Further, the method further comprises:
Acquiring customer information with the largest purchase insurance times, wherein the customer information comprises customer occupation and customer age;
Determining second target customer information of which the customer occupation and the customer age are the same according to the customer information;
Determining sales personnel corresponding to the second target customer information according to the corresponding relation between preset sales personnel and customer information;
And sending the salesperson corresponding to the second target client information to the management terminal and the personal terminal of the target salesperson so as to be checked by the management terminal manager and the personal terminal salesperson.
Further, after the early warning prompt information is sent to the management terminal, the method further includes:
generating an incentive picture according to the target sales person, a preset picture template and the difference data;
and sending the incentive pictures to the personal terminal of the target sales person.
In a second aspect, an embodiment of the present application provides a monitoring and early-warning device for service data, including:
the first acquisition unit is used for acquiring a plurality of sales personnel associated with and managed by the manager according to the manager;
The second acquisition unit is used for acquiring sales data corresponding to each sales person in the plurality of sales persons from a database, wherein the database comprises a plurality of sub-databases, and each sub-database is used for storing sales data of different service types;
The third acquisition unit is used for acquiring difference data between the sales data and preset performance assessment target data;
A fourth acquisition unit configured to acquire a target sales person whose the difference data is less than or equal to a preset threshold value from among the plurality of sales persons;
The generation unit is used for generating early warning prompt information according to the target sales personnel and the difference data, and sending the early warning prompt information to the management terminal, wherein the early warning prompt information is used for prompting the management personnel of the management terminal that the sales data of the target sales personnel is about to reach the standard.
Further, the fourth acquisition unit is further configured to:
acquiring target sales data corresponding to the target sales personnel according to the corresponding relation between the preset sales personnel and the sales data;
Extracting first sales information from the target sales data, wherein the first sales information comprises one or more of insurance products with the largest sales times, customer occupation with the largest purchase insurance times and customer age interval with the largest purchase insurance times in the target sales data;
And sending the first sales information to personal terminals of the management terminal and the target sales personnel so as to be checked by the management personnel of the management terminal and the sales personnel of the personal terminals.
Further, the fourth acquisition unit is further configured to:
Acquiring second sales information from the target sales data, wherein the second sales information comprises first mapping relations among customer information, associated customer information and purchased insurance products;
and sending the first mapping relation to the management terminal and the personal terminal so as to be checked by a manager of the management terminal and sales personnel of the personal terminal.
Further, the fourth acquisition unit is further configured to:
determining a first insurance product with the largest purchase times corresponding to the most number of purchase times of the client occupation with the largest purchase times according to the first sales information;
acquiring client information and/or associated client information corresponding to the first insurance product according to the first mapping relation;
And sending the client information and/or the associated client information corresponding to the first insurance product to the management terminal and the personal terminal of the target sales person.
Further, the fourth acquisition unit is further configured to:
Determining a customer age interval with the largest purchase insurance number according to the first sales information, and acquiring a second insurance product with the largest customer purchase number in the customer age interval;
acquiring client information and/or associated client information corresponding to the second insurance product according to the first mapping relation;
determining first target customer information with the largest purchase insurance number according to the customer information and/or the associated customer information corresponding to the second insurance product;
And sending the first target client information to the management terminal and the personal terminal for viewing by a manager of the management terminal and sales personnel of the personal terminal.
Further, the second acquisition unit is further configured to:
Acquiring customer information with the largest purchase insurance times, wherein the customer information comprises customer occupation and customer age;
Determining second target customer information of which the customer occupation and the customer age are the same according to the customer information;
Determining sales personnel corresponding to the second target customer information according to the corresponding relation between preset sales personnel and customer information;
And sending the salesperson corresponding to the second target client information to the management terminal and the personal terminal of the target salesperson so as to be checked by the management terminal manager and the personal terminal salesperson.
Further, after the generating unit sends the early warning prompt information to the management terminal, the generating unit is further configured to:
generating an incentive picture according to the target sales person, a preset picture template and the difference data;
and sending the incentive pictures to the personal terminal of the target sales person.
In a third aspect, an embodiment of the present application provides a terminal, where the terminal includes a processor, an input device, an output device, and a memory, where the processor, the input device, the output device, and the memory are connected to each other, where the memory is configured to store a computer program, where the computer program includes a program, and where the processor is configured to invoke the program to perform a method for monitoring and early warning of service data as disclosed in any possible implementation manner of the first aspect.
In a fourth aspect, an embodiment of the present application provides a computer readable storage medium storing a computer program, where the computer program, when executed by a terminal, implements a method for monitoring and early warning of service data as disclosed in any one of possible implementations of the first aspect.
In the embodiment of the application, sales data of a plurality of sales personnel associated with and managed by management personnel are acquired from a database storing different business types, difference data of sales data corresponding to the sales personnel and performance assessment target data are respectively acquired, sales personnel with the difference data smaller than a preset value are acquired from the sales personnel, early warning prompt information is generated according to the sales personnel and the difference data, and the prompt information is sent to a management terminal of the management personnel so as to prompt the management personnel that the sales data of the sales personnel reach standards. Therefore, a manager can acquire real-time sales data of each sales person of a plurality of sales persons corresponding to the manager, and learn the gap between each sales person and the performance assessment target, so that the efficiency of data statistics is improved, and the real-time performance of the data is also ensured.
Drawings
In order to more clearly illustrate the embodiments of the application or the technical solutions in the prior art, the drawings that are required in the embodiments or the description of the prior art will be briefly described, it being obvious that the drawings in the following description are only some embodiments of the application, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
Fig. 1 is a schematic structural diagram of a monitoring and early warning system according to an embodiment of the present application;
Fig. 2 is a schematic flow chart of a method for monitoring and early warning of service data according to an embodiment of the present application;
FIG. 3 is a schematic diagram of an interface for review of spread data provided by an embodiment of the present application;
FIG. 4 is a schematic diagram of a generated stimulus picture provided by an embodiment of the present application;
fig. 5 is another flow chart of a method for monitoring and early warning of service data according to an embodiment of the present application;
fig. 6 is a schematic structural diagram of a monitoring and early warning device for service data according to an embodiment of the present application;
Fig. 7 is a schematic structural diagram of a terminal according to an embodiment of the present application.
Detailed Description
The following description of the embodiments of the present application will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present application, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.
The monitoring and early warning method of the business data provided by the embodiment of the application can be applied to a monitoring and early warning system, and in some embodiments, the monitoring and early warning system comprises an early warning terminal, a management terminal and a personal terminal of sales personnel, wherein the early warning terminal comprises monitoring and early warning equipment of the business data. In some embodiments, the early warning terminal may establish a communication connection with the management terminal; in some embodiments, the early warning terminal may establish a communication connection with a personal terminal of a sales person; in some embodiments, the sales person's personal terminal may establish a communication connection with the management terminal. In some embodiments, the manner of Communication connection may include, but is not limited to, wi-Fi, bluetooth, near Field Communication (NFC), etc.
The following describes a schematic illustration of a monitoring and early warning system provided by an embodiment of the present application with reference to fig. 1.
Referring to fig. 1, fig. 1 is a schematic structural diagram of a monitoring and early warning system according to an embodiment of the present application. The monitoring and early warning system comprises: early warning terminal 11, management terminal 12 and sales person's personal terminal 13. In some embodiments, the early warning terminal 11 and the management terminal 12 may establish a communication connection through a wired or wireless communication connection manner; in some embodiments, the early warning terminal 11 and the personal terminal 13 of the sales person can establish a communication connection through a wired or wireless communication connection manner; in some embodiments, the sales person's personal terminal 13 and the management terminal 12 may establish a communication connection through a wired or wireless communication connection. In some embodiments, the early warning terminal 11, the management terminal 12, and the personal terminal 13 of the sales person may include, but are not limited to, smart terminal devices such as smart phones, tablet computers, notebook computers, desktop computers, car-mounted smart terminals, smart watches, and the like.
The method for monitoring and early warning of service data provided by the embodiment of the application is schematically illustrated with reference to fig. 2 to 5.
Referring to fig. 2, fig. 2 is a flow chart of a method for monitoring and early warning of service data according to an embodiment of the present application, as shown in fig. 2, the method may include:
201. and acquiring a plurality of sales personnel associated with and managed by the manager according to the manager.
Specifically, in the security sales industry, one manager manages a plurality of sales persons, respectively. Therefore, after the manager logs in the account of the manager through the management terminal, the sales data of each sales person in a plurality of sales persons which are managed by the manager in a correlated manner can be checked. Specifically, the identifiers of a plurality of sales personnel corresponding to the manager identifier can be obtained through the identifier of the associated personnel. Wherein the sales data may include, but is not limited to: sales personnel order data, sales personnel increaser data and sales personnel arrival data. The sales personnel's order data is sales personnel's order data of selling insurance, and each order sales includes insurance product and customer information. The sales force's augmentation data is the data that sales force pulls to new clients, and also includes the client information of new clients. The sales person's reaching date also includes the number of continuous reaching diamonds, and the sales person's reaching date is the cumulative month number of the sales person reaching the monthly performance standard in the present stage.
202. And acquiring sales data corresponding to each sales person in the plurality of sales persons from a database.
In one possible implementation, sales data for each sales person may be stored in different databases, respectively, in different data types or business types. For example, sales data of all sales persons is stored in real time in a total database, which includes a plurality of sub-databases, each for storing data of different service types, respectively, for example, outgoing data of sales persons may be stored in a first database, incoming data of sales persons is stored in a second database, and incremental data of sales persons is stored in a third database.
Wherein, can presume to obtain the data from multiple sub-databases separately every 10 minutes, the data obtained are summarized according to different types through the distributed full text search (ELASTIC SEARCH, ES) tool. For example, the data acquired from each of the plurality of sub-databases is classified according to different branch companies, and sales data of each branch company is obtained. And classifying and summarizing each single insurance to obtain the premium of the insurance product of the main insurance, the premium of the insurance product of the auxiliary insurance and the like of each single insurance. And outputting the summarized data to the management terminal of the corresponding manager in the dimension of the sales person. For another example, sales personnel can be used as dimensions, and the number of orders taken by the sales personnel in the past year and each month in the past year can be counted according to the historical sales data of the sales personnel, and the number of orders taken by the sales personnel in the past year and each quarter can be counted, so as to ensure the total amount, the total premium, the life insurance performance, the comprehensive performance and the like.
Furthermore, sales data of each sales person can be processed by taking the sales person as a dimension, so that performance data of the sales person can be obtained. For example, sales personnel may count the number of times a diamond is reached, the number of months that a diamond is continuously reached, and so on. Namely, according to the identification of the sales person, data corresponding to the identification of the sales person is acquired from a plurality of sub-databases in the database, so that the number of times that the sales person reaches the diamond in a cumulative way, the number of months that the sales person reaches the diamond continuously, and the like are counted.
In one possible implementation, the processing may be performed before the data is acquired, where sales data required by sales personnel is determined first, and then the sales data and performance data corresponding to each sales personnel are acquired directly according to the processed field, and then the sales data and performance data corresponding to each sales personnel are acquired respectively according to the processed field. And sending the acquired data to a management terminal of a manager corresponding to the sales person. So that the manager can view sales data and performance data of managed sales personnel in real time.
In one possible implementation manner, when the data acquisition fails, the early warning terminal may automatically re-acquire the data corresponding to the failed time point when the data is acquired next time, or may send an error code corresponding to the failed time point to the early warning terminal, and a technician corresponding to the early warning terminal manually re-acquires the selected data.
Optionally, the acquiring program of the data can be monitored, if the acquiring program calls the safe mail system and the short message system abnormally, the early warning terminal can send out early warning, the operation log of the acquiring program can be extracted, when the acquisition failure occurs in the operation log and an error code is generated, the acquiring program can be triggered again to acquire the data again, the error code can be sent to the early warning terminal, and the corresponding technician of the early warning terminal acquires the data manually.
203. And acquiring difference data between the sales data and preset performance assessment target data.
In one possible implementation, each sales person may have a pre-set performance assessment goal at the level of the sales person's business, and each sales person may have a pre-set performance assessment goal every month. The performance assessment goals may include, but are not limited to: when the month arrives, the distance reaches the number of the insurance policies which are still lack, the number of the insurance policies which are still bad, the distance is promoted to the next level, the number of the insurance policies which are still bad, the number of the increment personnel which are still bad, and the like. For example, the preset performance assessment objective data is that at least 30 policy sheets need to be issued in the same month, and the premium amount in the same month reaches at least 2 ten thousand yuan. The sales data of the order data of the sales personnel in the current month and the sales data of the policy data of the accumulated orders of the sales personnel in the current month can be obtained, and the respective difference data is calculated according to the two data and the corresponding order quantity and the policy data in the preset diamond performance assessment target. The difference data may be the amount of the difference bill from the current month to the diamond, or the difference data may be the amount of the difference premium from the current month to the diamond.
Referring to fig. 3 together, fig. 3 is a schematic diagram of an interface for checking balance data according to an embodiment of the application. As shown in fig. 3, the manager can view the difference data of the managed multiple sales persons, and in fig. 3, the commission difference and the long risk number difference of each sales person are taken as examples, and in this interface, the manager can view the assessment differences of the multiple sales persons under different assessments of different departments. For example, in fig. 3, the distance xx of sales personnel a evaluates the up-to-standard commission gap to 200.00 yuan, and the distance between long risk pieces is 1; sales person B distance xx checks up to standard commission gap of 200.00 yuan, and the long risk number gap is 1.
204. And acquiring target sales personnel with the difference data smaller than or equal to a preset threshold value from a plurality of sales personnel.
In one possible implementation, a preset threshold is set for a preset performance assessment objective corresponding to each business data in the preset performance assessment objective. The calculated difference data may be the amount of the difference bill from the current month to the diamond, or the difference data may be the amount of the difference premium from the current month to the diamond. The preset threshold value can be set to be 3 sheets or 2000 yuan, and when the difference data of one sales person in a plurality of sales persons related and managed by the management person is less than or equal to 3 sheets, the distance between the sales person and the data of the current month reaching drill is still within 3 sheets. Or the difference data of the salesperson is less than or equal to 2000 yuan, namely, the salesperson with the distance reaching within 2000 of the premium of the diamond is determined as the target salesperson, and the target salesperson is recorded to obtain a plurality of target salespersons. The preset threshold value can be set by a technician corresponding to the early warning terminal.
205. And generating early warning prompt information according to the target sales personnel and the difference data, and sending the early warning prompt information to a management terminal.
In one possible implementation, personal information of the target sales person, such as name, department, etc., may be obtained from the identification of the target sales person. Generating early warning prompt information according to personal information and difference data of target sales personnel, and sending the early warning prompt information to a management terminal of a manager to prompt the manager that the sales personnel is about to reach the diamond assessment target of the month. The sales data and performance data of each sales person are conveniently checked and tracked in real time by a manager, so that a new sales plan can be conveniently formulated, and the sales person can be helped to reach a preset performance assessment target. The sending mode may be pushing built in an application program, or may be pushing by a short message mode, or may be pushing by a mail mode, which is not limited herein.
Furthermore, the manager can also generate an incentive poster according to personal information such as the name of the target sales person, the difference data and a preset picture model. And the poster is sent to a personal terminal corresponding to the target sales person in the form of a picture or in the form of a link so as to excite the sales person. The motivational picture or the link with the motivational picture may also be shared to third party chat software. For example, the communication group, the department group and the like can be shared into various communities of the WeChat, and further the friend circle of the WeChat can be shared.
Referring to fig. 4, fig. 4 is a schematic diagram of a generated excitation pattern according to an embodiment of the present application. As shown in FIG. 4, the incentive pictures can include an incentive blessing, such as the "furtherly, courage and originality" in FIG. 4; sales person name, such as xxx in fig. 4, sales person a is the identification of sales person; incentive fields (e.g., commission gap of 200.00 in the figure), departments where sales personnel are located, time of generation of the incentive pictures, and so on.
In the embodiment of the application, sales data of a plurality of sales personnel associated with and managed by management personnel are acquired from a database storing different business types, difference data of sales data corresponding to the sales personnel and performance assessment target data are respectively acquired, sales personnel with the difference data smaller than a preset value are acquired from the sales personnel, early warning prompt information is generated according to the sales personnel and the difference data, and the prompt information is sent to a management terminal of the management personnel so as to prompt the management personnel that the sales data of the sales personnel reach standards. Therefore, a manager can acquire real-time sales data of each sales person of a plurality of sales persons corresponding to the manager, and learn the gap between each sales person and the performance assessment target, so that the efficiency of data statistics is improved, and the real-time performance of the data is also ensured.
Referring to fig. 5, fig. 5 is another flow chart of a method for detecting and early warning of service data according to an embodiment of the present application. As shown in fig. 5, the method may include:
501. and acquiring target sales data corresponding to the target sales personnel according to the corresponding relation between the preset sales personnel and the sales data.
In one possible implementation, the processed data is stored in correspondence with the identification of the sales person. When the manager wants to check the sales data of the sales person, the manager can directly inquire all sales data of the sales person according to the identification and the corresponding relation of the sales person.
502. And extracting first sales information from the target sales data, wherein the first sales information comprises one or more data of an insurance product with the largest sales frequency, a customer occupation with the largest purchase insurance frequency and a customer age interval with the largest purchase insurance frequency in the target sales data.
In one possible implementation, the first sales information may also be information analyzed in the target sales data. For example, the best insurance product sold by the sales person, the best customer information sold by the sales person, including the customer occupation, the customer age group, and the insurance information of the associated customer of each customer of the sales person at the company may be analyzed based on all sales data of the sales person. Wherein the associated client may be a friend, family, etc. of the client. And storing the sales figures obtained through analysis as the first sales information of the sales person, and periodically updating the sales figures of the sales person to obtain updated first sales information.
503. And transmitting the first sales information to the management terminal and the personal terminal of the target sales person.
Specifically, after the sales portrait of the sales person is analyzed, the first sales information can be sent to the management terminal of the management person corresponding to the sales person and the personal terminal of the sales person, so that the management person and the sales person can check, and further, the sales plan can be adjusted to strive for reaching a preset assessment target in the early days.
Further, besides the first sales information, the first mapping relation among the customer information of the sales personnel, the associated customer information and the purchased insurance product can be extracted and used as the second sales information to be sent to the management terminal of the management personnel and the personal terminal of the sales personnel, so that the sales personnel can search potential customers from the customer information, the associated customer information and the purchased insurance product to strive for early reaching the preset assessment target. For example, the second sales information may be one or more associated clients corresponding to each client among clients of the sales person, where the associated clients may be friends or family, and each associated client has a corresponding relationship with an insurance product purchased. For example, customer a corresponds to three associated customers (customer a, customer b, customer c), customer a, customer b, customer c purchase insurance products respectively. For example, a sales person may sell an insurance product corresponding to a customer age to one or more of customer a, customer b, customer c; one or more of the customers a, b, c may also be sold insurance products corresponding to the customers profession, etc.
In one possible implementation manner, the occupation of the customer with the largest purchase insurance number and the first insurance product with the largest purchase number may be determined according to the first sales information, and the customer information and/or the associated customer information corresponding to the first insurance product may be obtained according to the first mapping relationship. And sending the acquired customer information and/or associated customer information corresponding to the first security product and the first mapping relation to the personal terminal of the sales person and the management terminal of the corresponding management person so as to be checked by the sales person and the corresponding management person. Wherein, after viewing the first sales information, the sales personnel and the corresponding management personnel can make a new sales plan. For example, the first insurance product may be sold to customers and/or associated customers in the first mapping relationship who did not purchase the first insurance product; the first insurance product can be sold to the client occupation in the client information and/or the client occupation in the related client information in the first mapping relation, wherein the client occupation with the largest insurance purchase times is the same as the client occupation without purchasing the first insurance product; a secondary insurance product associated with the first insurance product may also be sold to customers and/or associated customers corresponding to the first insurance product, and so on.
Further, a customer age interval with the largest number of purchase insurance can be determined according to the first sales information, and a second insurance product with the largest number of purchase insurance of customers in the age interval can be obtained. And simultaneously, acquiring the client information and/or the associated client information corresponding to the second insurance product in the first mapping relation. And the first target client information with the largest times of purchasing the second insurance product in the age range can be determined according to the client information corresponding to the second insurance product and/or the associated client information. The first target customer information may be transmitted to the sales person's personal terminal and the corresponding management person's management terminal. For viewing by the sales person and corresponding management personnel. Wherein the sales person and corresponding manager can make a new sales plan after viewing the target customer information. For example, each target customer included in the first target customer information sells an insurance product whose customer occupation corresponds most to the number of sales; the first target customer information may also be included in the first mapping relationship, sales of the second insurance product by other customers and/or associated customers than the customer who purchased the second insurance product, and so on.
In one possible implementation, sales personnel of similar customer information may also be analyzed for the sales personnel. The customer information with the largest purchase insurance number can be acquired, wherein the customer information comprises a customer occupation and a customer age, the same second target customer information corresponding to the customer information is determined, the target customer included in the second target customer information is the same as the customer occupation and the customer age included in the customer information, sales personnel corresponding to the target customer information are acquired, and the acquired sales personnel are sent to personal terminals of the sales personnel and management terminals of management personnel so as to facilitate viewing and making a new sales plan. For example, when the sales person a and sales person B have similar customer groups, that is, the customer of sales person a having the largest number of purchases of insurance and the customer of sales person B have the same age and occupation of customers, it is determined that the customer of this part is the target customer, and there is a part of similar customers in sales person a and sales person B. The corresponding management personnel of the sales personnel A and the sales personnel B can share the sales plan of the sales personnel A for the part of clients to the sales personnel B, and the corresponding management personnel of the sales personnel A and the sales personnel B can also share the sales plan of the sales personnel B for the target clients to the sales personnel A. Thereby helping sales person A and sales person B to better sell insurance products.
In the embodiment of the application, sales data of a plurality of sales personnel associated with and managed by management personnel are acquired from a database storing different business types, difference data of sales data corresponding to the sales personnel and performance assessment target data are respectively acquired, sales personnel with the difference data smaller than a preset value are acquired from the sales personnel, early warning prompt information is generated according to the sales personnel and the difference data, and the prompt information is sent to a management terminal of the management personnel so as to prompt the management personnel that the sales data of the sales personnel reach standards. Therefore, a manager can acquire real-time sales data of each sales person of a plurality of sales persons corresponding to the manager, and learn the gap between each sales person and the performance assessment target, so that the efficiency of data statistics is improved, and the real-time performance of the data is also ensured.
Referring to fig. 6, fig. 6 is a schematic structural diagram of a service data monitoring and early warning device 600 according to an embodiment of the present application. The monitoring and early warning device 600 for service data includes:
a first obtaining unit 601, configured to obtain, according to a manager, a plurality of sales personnel associated with and managed by the manager;
A second obtaining unit 602, configured to obtain sales data corresponding to each sales person in the plurality of sales persons from a database, where the database includes a plurality of sub-databases, and each sub-database stores sales data of different service types;
a third obtaining unit 603, configured to obtain difference data between the sales data and preset performance assessment target data;
A fourth obtaining unit 604, configured to obtain a target sales person whose difference data is less than or equal to a preset threshold value from the plurality of sales persons;
And the generating unit 605 is configured to generate early warning prompt information according to the target sales person and the difference data, and send the early warning prompt information to a management terminal, where the early warning prompt information is configured to prompt a manager of the management terminal that sales data of the target sales person is about to reach standards.
Further, the fourth obtaining unit 604 is further configured to:
Acquiring target sales data corresponding to the target sales personnel according to the corresponding relation between the preset sales personnel and the sales data;
Extracting first sales information from the target sales data, wherein the first sales information comprises one or more of insurance products with the largest sales times, customer occupation with the largest purchase insurance times and customer age interval with the largest purchase insurance times in the target sales data;
And transmitting the first sales information to personal terminals of the management terminal and the target sales person for viewing by the management person of the management terminal and the sales person of the personal terminal.
Further, the fourth obtaining unit 604 is further configured to:
acquiring second sales information from the target sales data, wherein the second sales information comprises first mapping relations among customer information, associated customer information and purchased insurance products;
And sending the first mapping relation to the management terminal and the personal terminal for viewing by a manager of the management terminal and a salesperson of the personal terminal.
Further, the fourth obtaining unit 604 is further configured to:
determining a first insurance product with the largest number of times of purchase corresponding to the largest number of times of purchase of the client occupation according to the first sales information;
acquiring client information and/or associated client information corresponding to the first insurance product according to the first mapping relation;
And sending client information and/or associated client information corresponding to the first insurance product to the management terminal and the personal terminal of the target sales person.
Further, the fourth obtaining unit 604 is further configured to:
Determining a customer age interval with the largest purchase insurance number according to the first sales information, and acquiring a second insurance product with the largest customer purchase number in the customer age interval;
acquiring client information and/or associated client information corresponding to the second insurance product according to the first mapping relation;
determining first target customer information with the largest purchase insurance number in the age range according to the customer information and/or associated customer information corresponding to the second insurance product;
And transmitting the first target client information to the management terminal and the personal terminal for viewing by a manager of the management terminal and a sales person of the personal terminal.
Further, the second obtaining unit 602 is further configured to:
Acquiring client information with the largest purchase insurance times, wherein the client information comprises client occupation and client age;
Determining second target customer information of which the customer occupation and the customer age are the same according to the customer information;
Determining sales personnel corresponding to the second target customer information according to the corresponding relation between the preset sales personnel and the customer information;
and transmitting the salesperson corresponding to the second target client information to the management terminal and the personal terminal of the target salesperson so as to be checked by the management terminal manager and the personal terminal salesperson.
Further, after the generating unit 605 sends the early warning prompt information to the management terminal, the generating unit is further configured to:
Generating an incentive picture according to the target sales person, a preset picture template and the difference data;
And sending the incentive pictures to the personal terminal of the target sales person.
The detailed descriptions of the first acquiring unit 601, the second acquiring unit 602, the third acquiring unit 603, the fourth acquiring unit 604, and the generating unit 605 may be directly obtained by referring to the related descriptions in the method embodiments shown in fig. 1 to 5, and are not repeated herein.
In the embodiment of the application, sales data of a plurality of sales personnel associated with and managed by management personnel are acquired from a database storing different business types, difference data of sales data corresponding to the sales personnel and performance assessment target data are respectively acquired, sales personnel with the difference data smaller than a preset value are acquired from the sales personnel, early warning prompt information is generated according to the sales personnel and the difference data, and the prompt information is sent to a management terminal of the management personnel so as to prompt the management personnel that the sales data of the sales personnel reach standards. Therefore, a manager can acquire real-time sales data of each sales person of a plurality of sales persons corresponding to the manager, and learn the gap between each sales person and the performance assessment target, so that the efficiency of data statistics is improved, and the real-time performance of the data is also ensured.
Referring to fig. 7, fig. 7 is a schematic structural diagram of a terminal provided in an embodiment of the present application, where the terminal is identical to the foregoing early warning terminal, as shown in fig. 7, a terminal 700 in this embodiment may include: one or more processors 701, input devices 702, output devices 703, memory 704, and a transceiver 705. The processor 701, the input device 702, the output device 703, the memory 704, and the transceiver 705 are connected by a bus. Where input device 702 may include a touch screen, keyboard, microphone, etc., and output device 703 may include a display screen, audio, etc., transceiver 705 is used to receive and transmit data. The memory 704 is used for storing a computer program comprising program instructions, the processor 701 is used for executing the program instructions stored by the memory 704, wherein the processor 701 is configured for invoking the program instructions to perform the steps of:
acquiring the management personnel to associate and manage a plurality of sales personnel according to the management personnel;
Acquiring sales data associated with and managed by each sales person in the plurality of sales persons from a database, wherein the database comprises a plurality of sub-databases, and each sub-database is used for storing sales data of different business types;
Acquiring difference data between the sales data and preset performance assessment target data;
Acquiring target sales personnel with the difference data smaller than or equal to a preset threshold value from the sales personnel;
And generating early warning prompt information according to the target sales personnel and the difference data, and controlling the transceiver 705 to send the early warning prompt information to a management terminal, wherein the early warning prompt information is used for prompting a manager of the management terminal that sales data of the target sales personnel is about to reach standards.
In a possible implementation, the processor 701 is further configured to invoke program instructions to perform the following steps:
Acquiring target sales data corresponding to the target sales personnel according to the corresponding relation between the preset sales personnel and the sales data;
Extracting first sales information from the target sales data, wherein the first sales information comprises one or more of insurance products with the largest sales times, customer occupation with the largest purchase insurance times and customer age interval with the largest purchase insurance times in the target sales data;
the transceiver 705 is controlled to transmit the first sales information to the management terminal and the personal terminal of the target sales person for viewing by the management terminal manager and the sales person of the personal terminal.
In a possible implementation, the processor 701 is further configured to invoke program instructions to perform the following steps:
acquiring second sales information from the target sales data, wherein the second sales information comprises first mapping relations among customer information, associated customer information and purchased insurance products;
the transceiver 705 is controlled to transmit the first mapping relation to the management terminal and the personal terminal for viewing by a manager of the management terminal and a sales person of the personal terminal.
In a possible implementation, the processor 701 is further configured to invoke program instructions to perform the following steps:
determining a first insurance product with the largest number of times of purchase corresponding to the largest number of times of purchase of the client occupation according to the first sales information;
acquiring client information and/or associated client information corresponding to the first insurance product according to the first mapping relation;
The transceiver 705 is controlled to transmit the customer information and/or associated customer information corresponding to the first insurance product to the management terminal and the personal terminal of the target sales person.
In a possible implementation, the processor 701 is further configured to invoke program instructions to perform the following steps:
Determining a customer age interval with the largest purchase insurance number according to the first sales information, and acquiring a second insurance product with the largest customer purchase number in the customer age interval;
acquiring client information and/or associated client information corresponding to the second insurance product according to the first mapping relation;
determining first target customer information with the largest purchase insurance number according to the customer information and/or associated customer information corresponding to the second insurance product;
the transceiver 705 is controlled to transmit the first target client information to the management terminal and the personal terminal for viewing by a manager of the management terminal and a sales person of the personal terminal.
In a possible implementation, the processor 701 is further configured to invoke program instructions to perform the following steps:
Acquiring client information with the largest purchase insurance times, wherein the client information comprises client occupation and client age;
Determining second target customer information of which the customer occupation and the customer age are the same according to the customer information;
Determining sales personnel corresponding to the second target customer information according to the corresponding relation between the preset sales personnel and the customer information;
the transceiver 705 is controlled to transmit the sales person corresponding to the second target customer information to the management terminal and the personal terminal of the target sales person so that the management terminal manager and the sales person of the personal terminal can view the sales person.
In a possible implementation manner, after the sending the early warning prompt information to the management terminal, the processor 701 is further configured to invoke program instructions to execute the following steps:
Generating an incentive picture according to the target sales person, a preset picture template and the difference data;
The transceiver 705 is controlled to transmit the incentive pictures to the personal terminal of the target sales person.
It should be appreciated that in some possible embodiments, the processor 701 may be a central processing unit (central processing unit, CPU), and the processor 701 may also be other general purpose processors, digital signal processors (DIGITAL SIGNAL processors, DSPs), application Specific Integrated Circuits (ASICs), off-the-shelf programmable gate arrays (FPGAs) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
Wherein steps 201-205 and 501-503 may be performed by a processor 701 and a memory 704 in the terminal 700.
The first acquiring unit 601, the second acquiring unit 602, the third acquiring unit 603, the fourth acquiring unit 604, and the generating unit 605 described above may be implemented by the processor 701, the memory 704, and the transceiver 705 in the terminal.
The above terminal 700 may also be used to execute various methods executed in the foregoing method embodiments, which are not described in detail.
In the embodiment of the application, sales data of a plurality of sales personnel associated with and managed by management personnel are acquired from a database storing different business types, difference data of sales data corresponding to the sales personnel and performance assessment target data are respectively acquired, sales personnel with the difference data smaller than a preset value are acquired from the sales personnel, early warning prompt information is generated according to the sales personnel and the difference data, and the prompt information is sent to a management terminal of the management personnel so as to prompt the management personnel that the sales data of the sales personnel reach standards. Therefore, a manager can acquire real-time sales data of each sales person of a plurality of sales persons corresponding to the manager, and learn the gap between each sales person and the performance assessment target, so that the efficiency of data statistics is improved, and the real-time performance of the data is also ensured.
Furthermore, it should be noted here that: the embodiment of the present application further provides a computer storage medium, in which a computer program executed by the foregoing monitoring and early warning device for service data is stored, where the computer program includes program instructions, and when the processor executes the program instructions, the processor can execute the description of any method in the embodiment corresponding to fig. 1 or fig. 5, so that a detailed description will not be given here. In addition, the description of the beneficial effects of the same method is omitted. For technical details not disclosed in the embodiments of the computer storage medium according to the present application, please refer to the description of the method embodiments of the present application.
Those skilled in the art will appreciate that all or part of the processes in the methods of the above embodiments may be implemented by hardware associated with computer program instructions, and the above programs may be stored in a computer readable storage medium, and the programs may include processes in the embodiments of the methods when executed. The storage medium may be a magnetic disk, an optical disk, a read-only memory (ROM), a random-access memory (random access memory, RAM), or the like.
It is emphasized that to further guarantee the privacy and security of the data, the data may also be stored in a blockchain node. The blockchain is a novel application mode of computer technologies such as distributed data storage, point-to-point transmission, consensus mechanism, encryption algorithm and the like. The blockchain (Blockchain), essentially a de-centralized database, is a string of data blocks that are generated in association using cryptographic methods, each of which contains information from a batch of network transactions for verifying the validity (anti-counterfeit) of its information and generating the next block. The blockchain may include a blockchain underlying platform, a platform product services layer, an application services layer, and the like.
The foregoing disclosure is illustrative of the present application and is not to be construed as limiting the scope of the application, which is defined by the appended claims.
Claims (9)
1. The monitoring and early warning method for the service data is characterized by comprising the following steps of:
acquiring a plurality of sales personnel associated with and managed by a manager according to the manager;
obtaining sales data corresponding to each sales person in the plurality of sales persons from a database, wherein the database comprises a plurality of sub-databases, and each sub-database is used for storing sales data of different business types;
acquiring difference data between the sales data and preset performance assessment target data;
acquiring target sales personnel with the difference data smaller than or equal to a preset threshold value from the sales personnel;
Generating early warning prompt information according to the target sales personnel and the difference data, and sending the early warning prompt information to a management terminal, wherein the early warning prompt information is used for prompting a manager of the management terminal that sales data of the target sales personnel is about to reach standards;
the method further comprises the steps of:
Acquiring customer information with the largest purchase insurance times, wherein the customer information comprises customer occupation and customer age;
Determining second target customer information of which the customer occupation and the customer age are the same according to the customer information;
Determining sales personnel corresponding to the second target customer information according to the corresponding relation between preset sales personnel and customer information;
And sending the salesperson corresponding to the second target client information to the management terminal and the personal terminal of the target salesperson so as to be checked by the management terminal manager and the personal terminal salesperson.
2. The method according to claim 1, wherein the method further comprises:
acquiring target sales data corresponding to the target sales personnel according to the corresponding relation between the preset sales personnel and the sales data;
Extracting first sales information from the target sales data, wherein the first sales information comprises one or more of insurance products with the largest sales times, customer occupation with the largest purchase insurance times and customer age interval with the largest purchase insurance times in the target sales data;
And sending the first sales information to personal terminals of the management terminal and the target sales personnel so as to be checked by the management personnel of the management terminal and the sales personnel of the personal terminals.
3. The method according to claim 2, wherein the method further comprises:
Acquiring second sales information from the target sales data, wherein the second sales information comprises first mapping relations among customer information, associated customer information and purchased insurance products;
and sending the first mapping relation to the management terminal and the personal terminal so as to be checked by a manager of the management terminal and sales personnel of the personal terminal.
4. A method according to claim 3, characterized in that the method further comprises:
determining a first insurance product with the largest purchase times corresponding to the most number of purchase times of the client occupation with the largest purchase times according to the first sales information;
acquiring client information and/or associated client information corresponding to the first insurance product according to the first mapping relation;
And sending the client information and/or the associated client information corresponding to the first insurance product to the management terminal and the personal terminal of the target sales person.
5. A method according to claim 3, characterized in that the method further comprises:
Determining a customer age interval with the largest purchase insurance number according to the first sales information, and acquiring a second insurance product with the largest customer purchase number in the customer age interval;
acquiring client information and/or associated client information corresponding to the second insurance product according to the first mapping relation;
determining first target customer information with the largest purchase insurance frequency according to the customer information and/or the associated customer information corresponding to the second insurance product;
And sending the first target client information to the management terminal and the personal terminal for viewing by a manager of the management terminal and sales personnel of the personal terminal.
6. The method of claim 1, wherein after the sending the early warning prompt information to the management terminal, the method further comprises:
generating an incentive picture according to the target sales person, a preset picture template and the difference data;
and sending the incentive pictures to the personal terminal of the target sales person.
7. The utility model provides a monitoring early warning equipment of business data which characterized in that includes:
The first acquisition unit is used for acquiring a plurality of sales personnel associated with the management personnel according to the management personnel;
The second acquisition unit is used for acquiring sales data corresponding to each sales person in the plurality of sales persons from a database, wherein the database comprises a plurality of sub-databases, and each sub-database is used for storing sales data of different service types;
The third acquisition unit is used for acquiring difference data between the sales data and preset performance assessment target data;
A fourth acquisition unit configured to acquire a target sales person whose the difference data is less than or equal to a preset threshold value from among the plurality of sales persons;
the generation unit is used for generating early warning prompt information according to the target sales personnel and the difference data and sending the early warning prompt information to a management terminal, wherein the early warning prompt information is used for prompting a manager of the management terminal that sales data of the target sales personnel is about to reach standards;
The second acquisition unit is further configured to:
Acquiring customer information with the largest purchase insurance times, wherein the customer information comprises customer occupation and customer age;
Determining second target customer information of which the customer occupation and the customer age are the same according to the customer information;
Determining sales personnel corresponding to the second target customer information according to the corresponding relation between preset sales personnel and customer information;
And sending the salesperson corresponding to the second target client information to the management terminal and the personal terminal of the target salesperson so as to be checked by the management terminal manager and the personal terminal salesperson.
8. A terminal comprising a processor, an input device, an output device and a memory, the processor, the input device, the output device and the memory being interconnected, wherein the memory is adapted to store a computer program, the computer program comprising a program, the processor being configured to invoke the program to perform the method of any of claims 1-6.
9. A computer readable storage medium, characterized in that the computer readable storage medium stores a computer program, which is executed by a processor to implement the method of any of claims 1-6.
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| CN113822657B (en) * | 2021-11-24 | 2022-04-01 | 太平金融科技服务(上海)有限公司深圳分公司 | Service supervision method and device, computer equipment and storage medium |
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