CN115564340A - Community service business mode and implementation system thereof - Google Patents

Abstract

The invention relates to the field of business modes, in particular to a business mode of community service and an implementation system thereof. The invention discloses business mode participants, which comprise a property company, a service provider, community residents, a platform service provider and a platform provider, wherein the platform provider not only provides and operates a community service software platform, but also formulates a service specification and guides the property company to serve communities; the platform service provider is used for popularizing the software to the property company in a mode of 0 price and assisting in running; the service provider provides high-cost-performance living services for the property company to implement in the community; the property company not only provides property service, but also provides all-round life service depending on service providers; further, service advertisements can also be displayed; community advertising and service revenue is distributed among property companies, platform facilitators, and platform providers as agreed upon. The system for realizing the business model can accurately realize all functions required by the business model.

Description

Community service business mode and implementation system thereof

Technical Field

The invention relates to the field of business modes, in particular to a business mode of community service and an implementation system thereof.

Background

In the end of 2020, the joint release of "notice on strengthening and improving the management of residential property" by ten departments of housing and urban and rural construction department, central government and law committee, central civilization office and the like provides 3 encouragements:

the property service enterprises are encouraged to use the technologies of Internet of things, cloud computing, big data, block chains, artificial intelligence and the like to build an intelligent property management service platform, and the property intelligent management service level is improved.

The property service enterprises are encouraged to use the intelligent property management service platform as a support, and the real-time data acquisition is realized by arranging sensors on important facilities such as elevators, fire fighting equipment, water supply and drainage equipment and the like.

The conditional property service enterprises are encouraged to extend to the fields of old age keeping, young holding, home administration, culture, health, house brokerage, express receiving and dispatching and the like, the 'property service + life service' mode is explored, and diversified and multi-level living needs of residents are met.

However, there are difficulties in having property companies alone implement these solutions, particularly for small and medium-sized property companies.

On one hand, as a traditional service industry, most property companies have no intelligent system development capability; large property companies such as Wanke and the like have high capital, and independently establish scientific and technological companies or teams to develop intelligent service platforms, and the intelligent service platforms are already completed and deployed; most of small and medium-sized property companies lack a property management platform, and property software can be purchased only from third-party software companies to realize online service, so that the cost is increased.

On the other hand, the homework of the property is to provide basic environmental maintenance and equipment management for the owner; while extended fields such as home administration, retail, health, house brokerage and the like are the commercial and life complement which belongs to the periphery of the community, nowadays, policies clearly encourage conditional property companies to engage in the industries, and it is not difficult to imagine that the two inevitably form direct conflict and even bring about vicious competition of the industries.

Therefore, how to ensure that the property can complete the upgrading of the digitalized intelligent platform with the lowest cost and can also concern the originally unfamiliar life service field with high quality is the key for determining whether the property company can carry out the intellectualization and the service of the community according to the national strategy.

Disclosure of Invention

In order to solve the above problems, the present invention provides a business model of community service and a system for implementing the same.

The business model participants comprise property companies, service providers, community residents, platform service providers and platform providers; the platform provider provides and operates a community service software platform, integrates various software systems such as property service, life service, advertisement promotion and the like, formulates service specifications, forms branding and guides property companies to serve communities; the platform service provider is used for popularizing the community service software platform to the property company in a price of 0; the service provider issues a high-cost-performance service for the property company to select and implement in the community; through a community service software platform, property companies provide property services for community residents, can provide all-around life services depending on service providers, and further can display advertisements of the service providers; community advertising and service revenue is distributed among property companies, platform facilitators, and platform providers as agreed upon. The system for realizing the business model can accurately realize all functions required by the business model. Specifically, the method comprises the following steps:

1. the platform provider develops and operates a community service software platform to meet the requirement of community service; a service system is formulated to form branding, ensure property companies and implement life services with high quality; screening global service providers, enabling property companies and providing services for community services;

2. the platform service provider promotes the community service software platform to the property company in a price 0 mode; screening regional excellent service providers, enabling property companies and providing living services for community residents;

3. the service provider provides various life services in a high-cost-performance mode, such as community group purchase, door-to-door unlocking and the like;

4. the life service is divided into a main body type service and a channel type service according to the intervention degree; community group buying and the like are main body type services which need to be participated by property companies, and door opening and the like are channel type services which do not need to be participated by property companies;

5. property companies providing basic property services such as notification, reporting and repairing, visitor application, and the like; by means of the living service provider, additional living services are provided, and service income is obtained; furthermore, the advertisement can be issued to the community service client to obtain the advertisement income;

6. the community residents use the community service client to apply for property services and consume various living services;

7. based on the shared economic model design, system advertising and service revenue is distributed among property companies, platform facilitators, and platform providers according to agreements.

The brand new business model not only provides a property management system for the property company 0 at a low cost, improves the intelligent management level, and provides possibility for future premium of property services; furthermore, by means of external service supply and community advertisements, the income is additionally increased; the external service provider opens a new channel for direct community consumption, and the income level is improved; community residents also consume various high-quality living services with high cost performance while enjoying convenient property services; is a win-win business model. The system for realizing the business model can accurately realize all functions required by the business model.

A business model for a community service, comprising: property companies, service providers, community residents, platform facilitators, and platform providers;

the platform provider refers to a business body developing and operating a community platform;

the platform service provider is an individual or business body for promoting and assisting the implementation of a community platform to a property company;

the service provider refers to an individual or business providing life service;

the property company refers to a business body providing property service;

the community residents refer to community residents served by the property company.

A business model of community service, wherein, a platform provider provides and operates a community service software platform, and provides service system and authentication and branding construction:

1. a community service software platform for providing multiple functions of property management, life service, advertisement marketing and service operation

2. The community service software platform can be realized as installation software supporting multi-terminal operation, saaS software based on cloud service and mixed software combining the installation software and the SaaS software;

3. the platform provider establishes a nationwide service provider system, adopts the hierarchy of nationwide and local service providers and provides living service supply for the property company;

4. the platform provider is also responsible for establishing the flow and the brand of the community service, providing training and authentication for the waiters of the property company and achieving the capability of providing excellent service for the community service

A business model of community service, wherein platform service provider signs agreement with platform provider, agrees service area and income distribution, and carries out platform promotion service

1. The platform service provider is used for popularizing a community service software platform with 0 cost or agreement on 0 cost for the property company to use; the cost is agreed to 0, software purchasing cost is pre-paid for the property company, and then a software purchasing form is returned in full amount after a specific target is finished;

2. the platform service provider also helps the property company in the service area to use the software platform;

3. the platform service provider can also be connected with the service region provider to screen excellent service providers and provide life service for community residents.

A business model of community service, wherein property company provides property service and life service

1. Property companies providing basic property services for community residents, such as community bulletins, community maintenance, community access control, etc

2. The property company can provide various living services for community residents by means of external service providers, such as community group purchase, door-to-door unlocking and the like

3. The property company can also publish advertisements to the community system; advertising revenue, as agreed, distributed between the property company, the platform facilitator, and the platform provider as agreed;

4. the life service is divided into a main body type service and a channel type service according to the intervention degree; property companies such as community group buying participate as service providers and serve as main services, and property companies such as home unlocking do not need to participate as channel services;

5. for the subject type service, the property company needs to select and designate service implementers with reference to the service standards of the platform provider;

6. service implementers are not simple service delivery; but rather deeply into the service process. For example, community group buying, service implementers are group leaders. Group growth, on one hand, selecting high-cost-performance group purchase commodities from a group purchase supplier; on the other hand, group buying is recommended to community residents through community systems and communities, and consultation and after-sales service are provided.

7. The property company configures and provides necessary support for service implementation, such as warehousing of community group purchase and the like, and ensures the quality of service implementation;

a business model for community services, wherein a service provider provides a lifestyle service

1. A service provider selected and screened by a platform provider or a platform facilitator;

2. a service provider that can create and publish service provisioning information;

3. the service provider can also create service advertisements to promote services to community residents;

4. the service provider provides commission for each service if directly providing services to the community service, such as door unlocking, and distributes the commission among the property company, the platform service provider and the platform provider according to the agreement;

5. if a service provider, a property company as a service subject, participates in a service chain, such as community group purchase, two prices need to be set for the service: a platform service price and a community service suggested price; the difference between the two is distributed between the property company, the platform facilitator and the platform provider according to agreements.

A system for realizing the business mode comprises a property service client, a life service client, a platform service provider client, a community service client, a platform management terminal, a service terminal system and a database subsystem:

1. the property service client is used by a property company; on one hand, the existing property service is online, such as announcement notification, report and repair, access control service, visitor application and the like; on the other hand, the configuration and the advertisement of the life service are provided, and the capability of the property for providing the life service is enabled;

2. the life service client is used by a service provider and provides the functions of releasing and popularizing life services;

3. the community service client is used by community residents and provides functions of property service and life service;

4. the platform service provider client is used by a platform service provider and provides platform operation for managing and guaranteeing regional service;

5. the platform management end is used by a platform provider to manage and guarantee the flow operation of the whole software platform system;

6. the service terminal system provides the back-end service logic realization of all software clients;

7. and the database subsystem provides data storage service of the platform.

A system for implementing the business model, wherein the property service client comprises the following modules:

1. the check-in module signs an agreement, and the property company applies for and checks in the system;

2. the service module is used for managing and configuring the pluggable service units, such as reporting and repairing, community notification and community group purchase, and is not specially referred to;

3. the order module is used for generating and managing orders generated by the various service modules;

4. the advertisement module is used for configuring advertisements and promoting the services of service providers;

5. the profit module is used for checking and promoting the profit shared by the system;

6. the account module is used for displaying and managing information such as login, name, contact information, contract and the like;

IO Module, send other module's request to service subsystem and receive the response from service subsystem.

A system for implementing the business model, wherein the life service client comprises the following modules:

1. the check-in module signs an agreement, and the service provider applies for and checks in the system;

2. the service module manages and configures pluggable service units, such as community group buying, without special mention;

3. the order module is used for generating and managing orders generated by various service units;

4. an advertisement module for creating and managing an advertisement promotion service;

5. a marketing module to create and manage a service marketing campaign;

6. the account module is used for displaying and managing information such as login, name, contact information, contract and the like;

and 7, the IO module sends requests of other modules to the service subsystem and receives responses from the service subsystem.

A system for implementing the business model, wherein the platform service provider client comprises the following modules:

1. the check-in module signs an agreement, and the service provider applies for and checks in the system;

2. a supplier module for creating and managing regional service suppliers;

3. a property module to create and manage regional property companies;

4. the income module is used for checking and promoting the income of the system;

5. the account module is used for displaying and managing information such as login, name, contact information, contract and the like;

and the IO module sends requests of other modules to the service subsystem and receives responses from the service subsystem.

A system for implementing the business model, wherein the community service client comprises the following modules:

1. the property module is used for providing various service applications through an online portal of property service;

2. the system comprises a life module, a service provider and a service display module, wherein the life module is used for displaying the service of the service provider in an online shopping mall;

3. the advertisement module is used for pulling and displaying community advertisements according to community intelligent calculation;

4. the account module is used for displaying and managing information such as login, name, contact information and the like;

IO Module, send other module's request to service subsystem and receive the response from service subsystem.

A system for implementing the business model, wherein the management terminal comprises the following modules:

1. the auditing module is used for auditing processes of property companies, service providers, supplier check-in, advertisements, income withdrawal and the like;

2. the service module is used for managing property and life services and establishing service flow standardization and service branding;

3. the income module is used for displaying and managing the income of the whole platform;

4. the order module is used for displaying and managing orders of the whole platform;

5. the wallet module is used for platform fund income, expenditure and statistics;

6. the account module is used for displaying and managing all data of the system such as accounts, links, advertisements and the like;

and 7, the IO module sends requests of other modules to the service subsystem and receives responses from the service subsystem.

A system for implementing the business model, wherein the service terminal system is composed of the following modules:

1. the auditing module supports various flow requests of all clients, including various user check-in, service release, advertisement release, cash withdrawal and the like;

2. the service module supports community service requests of the community service client and the property service client, and comprises a creation service, an inquiry service and an update service;

3. the order module supports order business requests of all clients, including order creation, order query and order updating;

4. the financial module supports the wallet, income, payment and cash withdrawal requests of all the clients;

5. the account module supports account information requests of all clients, including system user login, data query and update and the like;

6. the message module provides a message notification interface for other modules to use; supporting message notification in all business processes of the system;

and the IO module receives the request of the client and sends the response of other modules.

A system for realizing the business model is characterized in that the database subsystem is used for storing all data in the system

Drawings

FIG. 1 is a diagram of the relationship between business model bodies of the present invention.

FIG. 2 is a schematic diagram of a system architecture for implementing the present invention.

FIG. 3 is a flow chart of lifestyle service creation implemented by the present invention.

FIG. 4 is a flow diagram of lifestyle service configuration implemented by the present invention.

FIG. 5 is a flow chart of lifestyle service consumption implemented by the present invention.

FIG. 6 is a property company rendering flow diagram implemented by the present invention.

Detailed Description

Preferred embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While the preferred embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

Fig. 1 shows a relationship diagram between business model participating agents including a platform provider a, a platform service provider B, a property company C, a service provider D, and a community resident E.

This business model is illustrated with community group buying as an example of a life service.

A is a platform provider, and provides and operates a set of software platform for serving property management and life services.

B and A are in agreement, the platform service provider of A becomes, the main agreement content is to promote the software platform to property company C according to the mode that the price is 0, and the income generated by the system is according to 3:2: the ratio of 5 is shared between ABCs.

D is a large-scale fresh food supply company, signs a life service agreement with A, and registers on a software platform to provide group purchase service.

And the property company C provides group purchase service for the community through the service company D, and sets a group leader F and a group purchase pickup storage place according to the service process and the standard A.

The community group leader F and the group purchase pickup storage place are certified by the group A and meet the requirements of group purchase living service.

The group leader F selects a commodity G with high cost performance from the software platform (the platform price is 80, the recommended implementation price is 90, and the difference price is 10 yuan/part), and sends the commodity G to the community residents through a community service client or a social group.

And the community residents E and other 10 community residents participate and complete the group purchase of the commodity G.

Then, during the life service of this group purchase, the platform gets a total revenue of 10 × 10=100 dollars, which is shared between ABCs as agreed:

income of A is 100X 0.3=30 yuan;

income of B: 100 x 0.2=20 yuan;

income of C: 100 × 0.5=50 yuan.

A system 200 for implementing the business model is shown in fig. 2.

The system 200 includes a property service client 210, a lifestyle service client 220, a platform facilitator client 230, a community service client 240, a platform manager 250, a service subsystem 260, and a database subsystem 270.

The property service client 210, the life service client 220, the platform facilitator client 230, the community service client 240, and the platform manager 250 may be implemented as application apps for various smart devices, applets (WeChat, pay Bao, etc.) for various software platforms, or Html web pages running on any of various computing devices, such as a desktop computer, a notebook computer, a smart phone, a tablet computing device, or a computer server system.

The service terminal system is realized as a server background process or a thread, and the running entity is a computer server or a cloud server.

The database subsystem 270 adopts an open source or commercial version software server, and the running entity is a computer server or a cloud server.

All clients of system 200 make service requests and responses over the network. The network may be any of a variety of networks, such as a LAN, WAN, VPN, wireless network, the Internet, a point-to-point network, a cellular telephone network, a 3G/4G/5G network, or any combination thereof.

The property service client 210 includes a live module 211, a service module 212, an order module 213, an advertisement module 214, a revenue module 215, an account module 216, an IO module 217:

and the check-in module 211 provides a protocol for the property company to apply for and check in the platform system. Specifically, receiving and inputting business license codes, adding other information and contact information, signing and submitting a check-in protocol;

the service module 212 provides and manages a property service list. Specifically, a service list is browsed, functional details of the service are checked, configuration is initiated, and the configuration is released to a community service client;

an order module 213, which provides a record with the order as an information carrier based on various services;

the advertisement module 214 configures advertisements based on ad slots of the community service client. Specifically, browse configurable advertisement lists, view advertisement displays and commission details, select available advertisement locations for configuration;

the revenue module 215 reviews and redeems the software platform's revenue share. Specifically, according to multiple dimensions such as time, suppliers and services, income orders are checked and counted, and income is promoted;

an account module 216 that presents and manages information such as login, name, contact, contract, etc.;

the IO module 217 sends requests of other modules to the service subsystem and receives responses from the service subsystem.

The lifestyle service client 220 includes a check-in module 221, a service module 222, an order module 223, an advertisement module 224, a marketing module 225, an account module 226, and an IO module 227:

the check-in module 221 provides a protocol for the service provider to apply for and check-in the platform system. Specifically, receiving business license and business codes, attaching other information and contact information, signing and submitting a check-in agreement;

the service module 222 provides and manages a list of life services. Specifically, a service list is browsed, functional details of the service are checked, configuration is initiated and the configuration is issued to a plurality of property companies or platform service resource pools;

an order module 223 providing a record with the order as an information carrier based on various services;

the advertisement module 224 manages and issues advertisements based on the created services and on multiple dimensions such as property companies, time terminals, geographic locations and the like;

the marketing module 225 is used for providing activities such as coupons, full reduction, killing in seconds, assistance and the like, promoting service consumption and further improving brand effect;

an account module 226 that presents and manages information such as login, name, contact, contract, etc.;

the IO module 227 sends requests of other modules to the service subsystem and receives responses from the service subsystem.

The platform facilitator client 230 includes a live module 231, a property company module 232, a supplier module 233, a revenue module 234, an account module 235, an IO module 236:

the check-in module 231 provides an agreement for the platform service provider to apply for and check-in the platform system. Specifically, receiving and inputting business license and business codes or individual identification numbers, adding other information and contact ways, signing and submitting a check-in agreement;

the property company module 232 provides forms of two-dimension codes, web page links and the like, guides the property company to enter the platform, and provides auditing, management and assists the property company to develop property services;

the provider module 233 provides forms such as two-dimensional codes and web links, guides service providers to enter a platform, and provides auditing, management and assists the service providers in developing life services;

the revenue module 234 views and redeems the shared revenue of the software platform. Specifically, according to multiple dimensions such as time, advertisers and services, income orders are checked and counted, and income is promoted;

an account module 235 for displaying and managing information such as login, name, contact, contract, etc.;

the IO module 236 sends requests of other modules to the service subsystem and receives responses from the service subsystem.

The community service client 240 includes a property module 241, a life module 242, an order module 243, an advertisement module 244, an account module 245, an IO module 246:

the property module 241 provides a property service list and supports software flow of the property service;

a service module 242 for providing a life service list and supporting software process of life services;

an order module 243, which provides records using orders as information carriers based on property services and life services;

the advertisement module 244 displays advertisements of the life services, skips to specific service pages, and further provides a service consumption process taking a webpage, an applet and an APP as carriers;

an account module 245 that presents and manages information such as login, name, contact, contract, etc.;

the IO module 246 sends requests of other modules to the service subsystem and receives responses from the service subsystem.

The management end 250 comprises an auditing module 251, a service module 252, a revenue module 253, an order module 254, a wallet module 255, an account module 256, and an IO module 257:

the auditing module 251 audits the flows of user check-in, service and advertisement release, income improvement and the like; specifically, an audit message from the service terminal system 260 is received, and a flow to be audited is triggered to be reached for auditing; the list to be audited can also be opened for auditing item by item;

the service module 252 manages a property service list and a life service list supported by the whole software platform, makes a process for each service, and further performs branding upgrading;

a revenue module 253 that exposes and manages entire platform orders, commissions, and revenue; specifically, the running state of the system is checked according to the time, the advertiser, the client and other dimensions;

an order module 254 for displaying and managing property services and lifestyle services orders for the entire platform;

a wallet module 255, platform funding, spending, and statistics; specifically, managing service revenue, advertiser commission recharge and consumption, and user revenue and expenditure;

an account module 256 for displaying and managing all data of the system such as accounts, property services, life services, advertisements, etc.;

the IO module 257 transmits requests of other modules to the service subsystem and receives responses from the service subsystem.

The service subsystem 260 includes an auditing module 261, an ordering module 262, a financial module 263, an account module 264, a messaging module 265, a data module 266, an IO module 267:

the auditing module 261: supporting various process requests of all clients, including client check-in, advertisement check-in, service release, advertisement release and cash withdrawal;

the service module 262: supporting service business requests of all clients, including creating service, inquiring service, updating service and the like;

the order module 263: supporting order business requests of all clients, including order creation, order query, order updating and the like;

the financial module 264: supporting all client wallet, revenue, payment and cash withdrawal requests;

the account module 265: supporting account information requests of all clients, including system user login, data query and update and the like;

the message module 266: providing a message notification interface for other modules to use; supporting message notification in all service flows of the system;

IO module 267: receiving the request of the client and sending the response of other modules.

Fig. 3 is a flow chart illustrating the creation of a lifestyle service.

Step S3010: the service provider opens the lifestyle service client 220 for a login operation. The login here may be consistency verification based on a login name and a password, or joint login verification based on a third-party software platform such as WeChat and Payment treasures.

Step S3020: creating or editing services through the service module 222; the service can be one-time commodity group purchase or door-to-door unlocking service, and is not specially referred to.

Step S3030: the service provider submits a save request. Upon receiving the service save request, the service subsystem 260 generates a service data entity, saves the service data entity in the database 270 through the service module 262, and returns the request result to the life service client.

Step S3040: the service provider confirms whether to publish the service immediately. If not, the process ends, otherwise, the process is continued.

Step S3050: setting a publishing target of the service. The release target can be a platform service pool or part of property companies. Further, by sending a request to the service subsystem 260, a property company list is acquired, in which one or more property companies are set as distribution targets of the service.

Step S3060: the effective time of the service is set, and the service is specified to be effective within a specific time range or a long-term range.

Step S3070: and setting a revenue calculation mode according to the type of the service. If the service is a channel type service, setting the service as a percentage calculation mode in step S3080; if the service is a subject type, a suggested price for service implementation is set at step S3090 and revenue is calculated using a method of (service suggested price-platform service price).

Step S3100: the service delivery is performed by sending a delivery request to the service subsystem 260 to generate a service delivery data entity, which is stored in the database 270. Further, a new service notification is sent to the lifestyle service client 220 through the message module 266.

Step S3110: the service creation and publication flow ends.

For step S3100, the notifications are shown as different types, depending on the client. If the client intelligent terminal is applied as the APP of the mobile phone, the communication channel notification based on the intelligent terminal is realized; if the client is a WeChat or Payment-treasure applet, realizing a service notification of the WeChat or Payment-treasure; if the client is a web page based on the WeChat public number or the Paobao living number, the client is realized as a template message in the public number or the living number; if the client is a browser-based web page, then prompt notification of the web page is implemented.

Fig. 4 is a flow chart illustrating the configuration of the lifestyle services for property companies.

Step S4010: the service staff opens the property service client 210 and performs a login operation. The login here may be consistency verification based on a login name and a password, or joint login verification based on a third-party software platform such as WeChat and Payment treasures.

Step S4020: and viewing and selecting a service list to be configured. Carries data such as the property company Id, and sends a request to the service subsystem 260 to obtain a list of available services.

Step S4030: a specific one of the services is viewed. Carries data such as the property company Id, and transmits detailed data requesting acquisition of service to the service subsystem 260.

Step S4040: and clicking the configuration in a detailed page of the service, and entering a service configuration page.

Step S4050: information of supplementary service implementation. For community group purchase, the information to be supplemented comprises group purchase price, commodity quantity, goods picking-up place, starting time, ending time and the like; for the service of door-to-door unlocking, supplementary contents may not be required.

Step S4060: the service configuration request is submitted via the service module 212. Upon receiving the service configuration request, the service subsystem 260 generates a service configuration record, which is stored in the database 270 via the service module 262.

Step S4070: the service publication request is submitted via the service module 212. Upon receiving the service delivery request, the service subsystem 260 updates the service status through the service module 262 and stores the updated service status in the database 270. Further, through the message module 266, the service-informed is sent to the lifestyle service client 220; to the community service client 240, a new service notification is sent.

Step S4080: the service configuration is ended.

For step S4070, the notification is shown as a different type depending on the client. If the client intelligent terminal is applied as the APP of the mobile phone, the communication channel notification based on the intelligent terminal is realized; if the client is a WeChat or Payment-treasure applet, realizing a service notification of the WeChat or Payment-treasure; if the client is a web page based on the WeChat public number or the Paobao living number, the client is realized as a template message in the public number or the living number; if the client is a browser-based web page, then prompt notification of the web page is implemented.

Fig. 5 shows a flowchart of the life service purchase.

Step S5010: the community resident opens the community service client 240 to perform a login operation. The login here may be consistency verification based on a login name and a password, or joint login verification based on a third-party software platform such as WeChat and Payment treasures.

Step S5020: and browsing the service list. Carries data such as the property company Id, and sends a request to acquire a service list to the service subsystem 260.

Step S5030: browse for a particular service. Carries data such as the property company Id, and transmits detailed data requesting acquisition of service to the service subsystem 260.

Step S5040: the user inputs information and initiates a purchase operation. The input information may be a specific amount of money or customized data such as purchase amount, and requests the service terminal system 260 to generate an order number, generate order entity data, and store the order entity data in the database 270.

Step S5050, jumping to a payment page, selecting a payment mode, applying for a payment number to the service terminal system 260 by carrying an order number, generating payment entity data, and storing the data in the database 270; and the community service client calls a third party payment SDK (WeChat, payment treasures, unionpay and the like) to carry out payment operation.

If the payment is successful, the message module 266 of the service subsystem 260 will receive the third party's payment result notification and generate a revenue record. Further, the revenue records include splitting between property companies, platform facilitators and platform providers according to the check-in agreement to generate 3 sub-revenue records.

Step S5060: jump to the order display page. And acquiring and displaying order detailed data, payment results, service delivery and the like through the order Id. Further, the service subsystem 260 notifies the property company service implementer and the service provider of the order through a message module 266.

Step S5070: the purchase procedure is ended.

For step S5060, the notification is shown as being of a different type, depending on the client. If the client intelligent terminal is applied as the APP of the mobile phone, the communication channel notification based on the intelligent terminal is realized; if the client is a WeChat or a small program for paying the treasures, realizing service notification of the WeChat or the small program for paying the treasures; if the client is a web page based on the WeChat public number or the Paobao living number, the client is realized as a template message in the public number or the living number; if the client is a browser-based web page, then prompt notification of the web page is implemented.

Fig. 6 shows a process diagram of revenue collection for property companies.

Step S6010: the property service client 210 is opened and a login operation is performed. The login here may be consistency verification based on a login name and a password, or joint login verification based on a third-party software platform such as WeChat and Payment treasures.

Step S6020: the revenue list is reviewed by the revenue module 215 to obtain the amount of money that can be redeemed.

Step S6030: clicking a cash withdrawal and inputting a cash withdrawal amount; the revenue module 215 initiates a revenue submission request to the service subsystem 260; after the service terminal system 260 receives the withdrawal request, the financial module 264 generates a withdrawal application record after data analysis and security verification, and stores the withdrawal application record in the database 270; further, the platform provider is notified to audit the cash-out via message module 266.

Step S6040: and jumping to a detailed page of the present application.

Step S6050: the platform provider opens the administrator 240. Auditing the cash-out record generated in the step S6030; if the audit is passed, the execution is continued; otherwise, the message module 266 of the service subsystem 260 sends an audit failure notification to the property company.

Step S6060: the financial module 264 of the service terminal system 260 carries the identification number of the property company and the amount of money, generates a transfer record and stores the transfer record in the database 270; and further, calling a third party payment platform (WeChat payment, payment treasures payment and Unionpay payment) SDK to execute the transfer request. The messaging module 266 receives the payment platform's transfer results, updates the transfer record status and order status to the database 270, and notifies the property company and platform provider of the cash-out transfer status.

Step S6070: and finishing the step of cash withdrawal.

For steps S6030, S6050 and S6060, the notifications are shown as different types depending on the client. If the client intelligent terminal is applied as the APP of the mobile phone, the communication channel notification based on the intelligent terminal is realized; if the client is a WeChat or a small program for paying the treasures, realizing service notification of the WeChat or the small program for paying the treasures; if the client is a web page based on the WeChat public number or the Paobao living number, the client is realized as a template message in the public number or the living number; if the client is a browser-based web page, then the prompt notification is implemented as a web page.

Although the preferred embodiments of the present invention have been described in detail, the present invention is not limited to the above embodiments, and various changes can be made without departing from the spirit of the present invention within the knowledge of those skilled in the art.

Claims (8)

1. A business model for a community service, comprising: property companies, service providers, community residents, platform facilitators, and platform providers;

the platform provider refers to a business body developing and operating a community service software platform;

the platform service provider is an individual or a business body which promotes and assists to implement the community software service platform to the property company;

the service provider refers to an individual or business providing life service;

the property company refers to a business body providing property service;

the community residents refer to residential residents served by the property company;

the platform provider provides and operates a community service software platform, integrates various software systems such as property service, life service, advertisement promotion and the like, formulates service specifications, forms branding and guides property companies to serve communities; the platform service provider is used for popularizing the community service software platform to the property company in a price of 0 and assisting the property company to deploy the software platform; the service provider provides high-cost-performance living services for the property company to select and implement in the community; through a community service software platform, property companies not only provide property services, but also can provide all-round life services depending on service providers; furthermore, advertisements for service promotion can be displayed; community advertising and service revenue is distributed between property companies, platform service providers and platform providers according to agreements;

the brand new business model not only provides a property management system for the property company 0 at a low cost, improves the intelligent management level, and provides possibility for future premium of property services; furthermore, by means of external service supply and community advertisements, the income is additionally increased; the external service provider opens a new channel for direct community consumption, and the income level is improved; the community residents enjoy convenient property services and consume various high-quality living services at high cost performance, and the community business model is a win-win business model.

2. The business model of claim 1, wherein:

the living services are divided into main body type services and channel type services according to the intervention degree of the property company;

the main body type service is defined as needing deep participation of property companies, such as community group purchase, and needing the property companies to provide community group roles and commodity storage points to finish the implementation of life services; the major service income is calculated according to (the service community price minus the service platform price), and is distributed among property companies, platform service providers and platform providers according to an agreement;

the channel type service is defined as that the service is implemented without the participation of a property company, and only the unlocking service needs to be deployed on a community service software platform if the door is unlocked; channel-type service revenue is calculated as (service platform price per commission ratio) and is distributed between property companies, platform service providers and platform providers as agreed.

3. A system for realizing the business mode comprises a property service client, a life service client, a platform service provider client, a community service client, a platform management terminal, a service terminal system and a database subsystem:

the property service client is used by a property company; on one hand, the existing property service is online, such as announcement notification, report and repair, access control service, visitor application and the like; on the other hand, the configuration and the advertisement of the life service are provided, and the capability of the property for providing the life service is enabled;

the life service client is used by a service provider; the function of releasing and popularizing life service is provided;

the community service client is used by community residents; the functions of property service and life service are provided;

the platform service provider client is used by a platform service provider; platform operation for managing and guaranteeing regional service is provided;

the platform management end is used by a platform provider; managing and guaranteeing the flow operation of the whole software platform system;

the service terminal system provides the back-end service logic realization of all software clients;

and the database subsystem provides data storage service of the platform.

4. The system of claim 3, wherein:

the property service client consists of the following modules:

the check-in module signs an agreement, and the property company applies for and checks in the system;

the service module manages and configures pluggable property service and life service units, such as reporting and repairing, community notification and community group purchase, and is not specifically referred to;

the order module is used for generating and managing orders generated by the various service modules;

the advertisement module is used for configuring advertisements and promoting the services of service providers;

the profit module is used for checking and promoting the profit shared by the system;

the account module is used for displaying and managing information such as login, name, contact information, contract and the like;

and the IO module sends requests of other modules to the service subsystem and receives responses from the service subsystem.

5. The system of claim 3, wherein:

the life service client consists of the following modules:

the check-in module signs an agreement, and the service provider applies for and checks in the system;

the service module manages and configures pluggable living service units, such as community group buying, without special mention;

the order module is used for generating and managing orders generated by various service units;

the advertisement module is used for creating and managing an advertisement promotion service unit;

a marketing module for creating and managing a marketing campaign of the service unit;

the account module is used for displaying and managing information such as login, name, contact information, contract and the like;

and the IO module sends the request of other modules to the service terminal system and receives the response from the service terminal system.

6. The system of claim 3, wherein:

the platform service provider client is composed of the following modules:

the check-in module signs an agreement, and the service provider applies for and checks in the system;

a supplier module for creating and managing regional service suppliers;

a property module to create and manage regional property companies;

the profit module is used for checking and promoting the profit shared by the system;

the account module is used for displaying and managing information such as login, name, contact information, contract and the like;

and the IO module sends requests of other modules to the service subsystem and receives responses from the service subsystem.

7. The system of claim 3, wherein:

the community service client consists of the following modules:

the property module is an online portal of the property service and provides various property services;

the life module is used for providing the services of a service provider in an online shopping mall of life services;

the advertisement module is used for pulling and displaying community advertisements according to community intelligent calculation;

the account module is used for displaying and managing information such as login, name, contact information and the like;

and the IO module sends the request of other modules to the service terminal system and receives the response from the service terminal system.

8. The system of claim 3, wherein:

the management terminal comprises the following modules:

the auditing module is used for auditing the processes of property companies, service providers, supplier check-in, advertisement release, income promotion and the like;

the service module is used for managing property service and life service, and establishing service flow standardization and service branding;

the profit module is used for displaying and managing profits of the whole platform;

the order module is used for displaying and managing orders of the whole platform;

the wallet module is used for platform fund income, expenditure and statistics;

the account module is used for displaying and managing all data of the system such as accounts, links, advertisements and the like;

and the IO module sends the request of other modules to the service terminal system and receives the response from the service terminal system.

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