CN115512479A - Method for managing reception information and back-end equipment - Google Patents
Method for managing reception information and back-end equipment Download PDFInfo
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- CN115512479A CN115512479A CN202211108425.5A CN202211108425A CN115512479A CN 115512479 A CN115512479 A CN 115512479A CN 202211108425 A CN202211108425 A CN 202211108425A CN 115512479 A CN115512479 A CN 115512479A
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- G—PHYSICS
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- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
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- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
- H04W4/029—Location-based management or tracking services
Abstract
The embodiment of the application provides a method for managing reception information and back-end equipment. The method of the embodiment of the application can comprise the following steps: receiving visitor information sent by front-end equipment; determining an identity code of the visitor based on the visitor information and predicting an action path of the visitor; generating control information according to the identity code and the action path; and sending preset reception information to the multimedia equipment in the target area according to the control information. The method of the embodiment of the application can predict the action path of the visitor and play the reception information on the predicted action path, thereby being beneficial to improving the visiting experience of the visitor and reducing the workload of reception personnel.
Description
Technical Field
The present application relates to the field of communications, and in particular, to a method for managing reception information and a backend device.
Background
With the development and popularization of science and technology, people have become more intelligent in all aspects of life. In commercial activities, customer reception work is always the key point, and how to improve the visiting experience of customers is also always the work center of the reception staff. At present, when a customer visits, welcome words are generally displayed on an LED screen of a foreground, a reception person guides the customer to visit, and the like. Therefore, how to make the customer reception more intelligent is a problem that needs to be solved urgently by those skilled in the art.
Disclosure of Invention
The embodiment of the application provides a method for managing reception information, which can predict the action path of a visitor according to the moving direction and the moving speed of the visitor, broadcast personalized reception information in time, reduce the workload of reception personnel and help to improve the visiting experience of the visitor.
In a first aspect, an embodiment of the present application provides a method for managing reception information, where the method is applied to a backend device, and the method may include the following steps:
receiving visitor information sent by front-end equipment;
determining an identity code of the visitor based on the visitor information and predicting an action path of the visitor;
generating control information according to the identity code and the action path, wherein the control information can comprise a target area and preset reception information, and the preset reception information is related to the identity code;
and sending preset reception information to the multimedia equipment in the target area according to the control information.
Therefore, the preset reception information can be played along the way by predicting the action path of the visitor, the visiting experience of the visitor can be improved, and the reception process is more scientific and intelligent. And preset reception information is set for visitor individuation, which is helpful to reduce the working pressure and burden of reception staff.
In a possible embodiment, before receiving the visitor information sent by the front-end device, the method may further include the following steps:
receiving a setting instruction of a user, wherein the setting instruction can be used for setting identity characteristic information of a pending client and an identity code of the pending client, the identity characteristic information and the identity code are stored in a correlation mode and are associated with a back-end device, and the identity characteristic information can comprise facial image information.
It can be seen that, in the embodiment of the application, the receptionist (namely, the user) needs to preset the relevant information of the client to be determined, which is beneficial for the backend device to identify the visitor and call the corresponding preset reception information. The intelligent visitor identification of back end equipment helps to alleviate reception personnel's work burden for reception personnel has more energy to handle other reception items, improves reception personnel's reception efficiency.
In another possible embodiment, determining an identity code of the guest based on the guest information and predicting an action path of the guest may include the steps of:
extracting facial image information of the visitor, a moving direction of the visitor, and a moving speed of the visitor based on the visitor information;
determining an identity code of the visitor according to the facial image information of the visitor and the identity characteristic information of the client to be determined;
and generating a motion path according to the moving direction, and determining the target area based on the motion path.
Therefore, the method in the embodiment of the application not only can intelligently identify the identity information of the visitor, but also can intelligently predict the action path of the visitor, is beneficial to the back-end equipment to send the preset reception information to the corresponding multimedia equipment according to the predicted action path, and can improve the visiting experience of the visitor.
In another possible implementation manner, the setting instruction may be further configured to set preset hospitality information corresponding to the pending client, where the preset hospitality information is stored in the backend device in association with the identity code.
It can be seen that, in the method of the embodiment of the application, the identity characteristic information, the preset reception information and the corresponding identity code of the to-be-determined client are stored in the back-end device in an associated manner, wherein the identity code plays a role of a link, which is helpful for the back-end device to extract the corresponding preset reception information according to the visitor information, and can ensure that the back-end device can call the correct preset reception information and ensure that the reception work is carried out smoothly.
In another possible embodiment, the control information may further include a broadcast time and/or a broadcast frequency of the preset reception information.
It can be seen that the reception staff can set the relevant parameters of the preset reception information in a multidimensional way, which is helpful for providing more humanized reception work for the visitors, and the work difficulty of the reception staff can be reduced while the visiting experience of the visitors is improved.
In another possible implementation, the method according to the embodiment of the present application may further include the following steps:
sending preset reception information to multimedia equipment in the target area according to the broadcasting time; and/or
And sending preset reception information to the multimedia equipment in the target area according to the broadcasting frequency.
Therefore, the method of the embodiment of the application can realize that the preset reception information is presented on the corresponding multimedia equipment according to the related parameters of the reception information broadcast set by the user, is beneficial to enabling the reception process to be more intelligent and humanized, and is also beneficial to reducing the working difficulty of the reception personnel.
In a second aspect, an embodiment of the present application provides a backend device, which may include: the device comprises a communication module, a calculation module and a control module;
the communication module can be used for receiving visitor information sent by the front-end equipment;
a computing module that may be configured to determine an identity code of the guest based on the guest information and to predict a path of action of the guest;
the control module can be used for generating control information according to the identity code and the action path, wherein the control information can comprise a target area and preset reception information, and the preset reception information is related to the identity code;
the communication module can also be used for sending preset reception information to the multimedia equipment in the target area according to the control information.
In a third aspect, an embodiment of the present application provides a backend device, which may include: a processor, a memory, and a bus;
the processor and the memory are connected by a bus, wherein the memory is adapted to store a set of program codes and the processor is adapted to call the program codes stored in the memory to perform the method according to the first aspect.
In a fourth aspect, an embodiment of the present application provides a computer-readable storage medium, including:
the computer readable storage medium has stored therein instructions which, when run on a computer, implement the method according to the first aspect.
By implementing the embodiment of the application, the action path of the visitor can be predicted according to the visitor information, the preset reception information related to the visitor is broadcasted through the multimedia equipment on the predicted action path, the visitor experience of the visitor is favorably improved, the difficulty and the complexity of reception work of reception personnel are favorably reduced, and the process of receiving the visitor is more intelligent and scientific.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings required to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the description below are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings without creative efforts.
Fig. 1 is a schematic architecture diagram of a system for managing hospitality information according to an embodiment of the present application;
fig. 2 is a schematic architecture diagram of another system for managing hospitality information according to an embodiment of the present application;
fig. 3 is a flowchart illustrating a method for managing hospitality information according to an embodiment of the present application;
FIG. 4 is a schematic diagram illustrating a scenario of predicting a path of a guest action according to an embodiment of the present disclosure;
fig. 5 is a schematic view of a scene for sending preset reception information to a multimedia device according to an embodiment of the present disclosure;
FIG. 6 is a schematic diagram illustrating a backend device according to an embodiment of the present disclosure;
fig. 7 is a schematic composition diagram of another backend device provided in an embodiment of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some, but not all, of the embodiments of the present application. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The terms "first," "second," "third," and "fourth," etc. in the description and claims of this application and in the accompanying drawings are used for distinguishing between different objects and not for describing a particular order. Furthermore, the terms "include" and "have," as well as any variations thereof, are intended to cover a non-exclusive inclusion. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not limited to only those steps or elements but may alternatively include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
Reference herein to "an embodiment" means that a particular feature, result, or characteristic described in connection with the embodiment can be included in at least one embodiment of the application. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is explicitly and implicitly understood by one skilled in the art that the embodiments described herein can be combined with other embodiments.
In order to better understand the technical solution of the embodiment of the present application, a system for managing reception information, which may be related to the embodiment of the present application, is described first. Please refer to fig. 1, which is a schematic diagram of an architecture of a system for managing hospitality information according to an embodiment of the present application. As shown in fig. 1, the system for managing hospitality information may include a back-end device 10, a front-end device 20, and a multimedia device 30.
The backend device 10 may also be referred to as a terminal device, an access terminal device, a UE unit, a UE station, a mobile station, a remote terminal device, a mobile device, a UE terminal device, a mobile terminal, a wireless communication device, a UE agent, a UE apparatus, or the like. The terminals may be fixed or mobile, etc. The specific form of the mobile phone can be a mobile phone (mobile phone), a tablet computer (Pad), a computer with a wireless transceiving function, a wearable terminal device and the like. The operating system of the PC-side terminal device, such as a kiosk or the like, may include, but is not limited to, operating systems such as Linux system, unix system, windows series system (e.g., windows xp, windows 7, etc.), mac OS X system (operating system of apple computer), and the like. The operating system of the terminal device at the mobile terminal, such as a smart phone, may include but is not limited to an operating system such as an android system, an IOS (operating system of an apple phone), a Window system, and the like. In the embodiment of the present application, the backend device 10 is an entity that receives and/or transmits signals for the reception task setting side. In the embodiment of the present application, the backend device 10 may receive the visitor information sent by the front-end device 20; an identity code of the visitor can be determined based on the visitor information, and an action path of the visitor is predicted; control information can be generated according to the identity code and the action path, wherein the control information can comprise a target area and preset reception information, and the preset reception information is related to the identity code; and preset reception information can be sent to the multimedia equipment in the target area according to the control information. In a possible embodiment, the back-end device 10 may further receive a setting instruction of the user, where the setting instruction may be used to set the identity feature information of the pending client and the identity code of the pending client, the identity feature information and the identity feature code are stored in the back-end device 10 in association, and the identity feature information may include facial image information. In another possible embodiment, the backend device 10 may also extract facial image information of the visitor, a moving direction of the visitor, and a moving speed of the visitor based on the visitor information; the identity code of the visitor can be determined according to the facial image information of the visitor and the identity characteristic information of the client to be determined; it is also possible to generate a movement path according to the movement direction and determine the target area based on the movement path. In another possible implementation, the backend device 10 may further send preset reception information to the multimedia device in the target area according to the broadcast time; and preset reception information can be sent to the multimedia equipment in the target area according to the broadcasting frequency. It should be noted that, as shown in fig. 2, the backend device 10 in the embodiment of the present application may perform information interaction with multiple front-end devices (e.g., the front-end device 201, the front-end device 202, and the front-end device 203 shown in fig. 2) and/or multimedia devices (e.g., the multimedia device 301, the multimedia device 302, and the multimedia device 303 shown in fig. 2).
The head end device 20 is a terminal device having an image pickup function and a communication function. The front-end device 20 may also be a terminal device having an infrared sensor function, and may also have a sound collection function. The front-end device 20 may be in the form of a monitor probe and/or an infrared sensing stub, etc. In the embodiment of the present application, the front-end device 20 may collect the visitor information and transmit the visitor information to the back-end device 10.
The multimedia device 30 is a terminal device having a speaker function and/or a communication function. In this embodiment, the multimedia device 30 may receive the preset reception information sent by the backend device 10, and broadcast the preset reception information.
In order to better understand the technical solution of the embodiment of the present application, a method for managing reception information provided by the embodiment of the present application is described in detail below with reference to the steps in fig. 3.
Please refer to fig. 3, which is a flowchart illustrating a method for managing reception information according to an embodiment of the present disclosure. It is understood that the method described below is performed primarily by a backend device (e.g., the backend device 10 of fig. 1 and/or 2); as shown in fig. 3, the method may include the steps of:
s301, receiving visitor information sent by the front-end equipment.
Specifically, the visitor information may be at least one of image information, video information, sensor data, or audio information. The guest information may help the backend device to identify the identity of the guest and predict the path of action of the guest. Illustratively, the backend device may process the visitor information (e.g., image information or video information) through a face recognition technique, and the backend device may process the visitor information (e.g., video information or audio information) through a voiceprint recognition technique. More, if the visitor information is sensor data, the backend device can clearly "perceive" the moving direction and/or moving speed of the user; if the visitor information is video information, the back-end equipment can also quickly calculate the moving direction and/or the moving speed of the visitor.
Therefore, the method provided by the embodiment of the application can acquire the visitor information in various ways, and obtain the moving direction and the moving speed of the visitor by analyzing the visitor information, so that the subsequent back-end equipment can determine the target area (and/or the multimedia equipment in the target area).
In a possible embodiment, before receiving the visitor information sent by the front-end device, the method may further include the following steps:
and receiving a setting instruction of a user.
It should be noted that the setting instruction may be used to set the identity characteristic information of the pending client and the identity code of the pending client. The identity feature information is stored in the backend device in association with the identity code, and the identity feature information may include facial image information.
Particularly, the facial image information in the identity characteristic information of the client to be determined is beneficial to the identification and confirmation of the identity of the visitor by the back-end equipment. The identity characteristic information of the undetermined client can also comprise voiceprint information of the undetermined visitor, wherein the voiceprint information can be obtained by analyzing the audio information of the undetermined client through the back-end equipment, namely, the user (such as a reception person) needs to input (or upload) the audio information of the undetermined client in the back-end equipment, and the voiceprint information of the undetermined client can be obtained through the back-end equipment. The identity characteristic information of the client to be determined can further comprise information such as height, weight or hair color of the client to be determined, which is beneficial to the primary investigation of the identity of the visitor by the back-end equipment and can also be used for rechecking the identity of the visitor. Illustratively, if the back-end device receives visitor information of a visitor a sent by the front-end device, the back-end device may mark out an undetermined client range corresponding to the visitor a by analyzing the height (or weight, color, etc.) of the visitor a, and then match out a correct undetermined client a (i.e., the undetermined client a corresponding to the visitor a) from the undetermined client range; the back-end equipment can also determine the undetermined client A corresponding to the visitor A according to visitor information (such as facial image information or audio information) of the visitor A, and then further verifies the identity of the visitor A by comparing the height (or weight, hair color and the like) of the visitor A with the height (or weight, hair color and the like) of the undetermined client A, so that the misjudgment condition is avoided, and the accuracy of the identity recognition of the back-end equipment is improved.
In another possible embodiment, the setting instruction may be further configured to set preset hospitality information corresponding to the pending client. The preset reception information and the identity code are stored in the back-end equipment in an associated mode.
Specifically, the preset reception information may be a welcome phrase containing a name of the undetermined client, the user (reception staff) may select default reception information on the back-end device, the user (reception staff) may set the volume, tone or the like of the preset reception information according to the preference of the undetermined client, and the user (reception staff) may add background music to the preset reception information, so that the visiting experience of the visitor may be improved. For example, for pending customer B, the user (wait staff) may set a call to visit me! "(volume 80%, tone color male) and sets background music according to the preference of the client B to be determined.
More, the user (reception staff) can also select a topic of reception (related to the purpose of visiting of the pending client) on the back-end equipment, and a welcome word related to the topic is automatically generated by the back-end equipment. A subject matter to be treated can be "a leadership" or a client visit "or the like. For example, when the user's (receptionist) selection is entitled "leadership", the back-end device may generate a welcome word similar to "respect leadership, welcome your sight" business; when the theme selected by the user (receptionist) is "customer visit," the backend device can generate a welcome word similar to "honored customer, cheering your own to know the item. Specific subject matter and welcome language the present application is not limited thereto, and the foregoing examples are provided to facilitate the reader's understanding of the methods of the embodiments of the present application.
It can be seen that the method in the embodiment of the application can extract the information (such as the new facial features, the voiceprint information) for confirming the identity of the visitor and the like according to the identity feature information (such as the facial image information and the audio information) and the like of the customer to be determined input by the user (the reception staff), and the method in the embodiment of the application can also recheck the identity recognition result according to the height (the weight or the color) and the like of the customer to be determined (and/or the visitor), so that the accuracy rate of the back-end equipment for recognizing the identity of the visitor is improved, and the normal operation of the reception work is ensured. Furthermore, the method in the embodiment of the application can also realize that the backend device automatically generates welcome words according to different reception themes, is beneficial to reducing the workload of the user (reception staff), and reduces the work difficulty of the user (reception staff) while improving the visiting experience of the visitor.
S302, an identity code of the visitor is determined based on the visitor information, and an action path of the visitor is predicted.
In one possible embodiment, determining an identity code of the guest based on the guest information and predicting a path of action of the guest may include the steps of:
extracting facial image information of the visitor, a moving direction of the visitor, and a moving speed of the visitor based on the visitor information;
determining an identity code of the visitor according to the facial information of the visitor and the identity characteristic information of the client to be determined;
and generating a motion path according to the moving direction, and determining the target area based on the motion path.
The manner of determining the identity of the visitor by the backend device may be determining an identity code of the visitor. Because the identity characteristic information and the preset reception information of the visitor are stored in the back-end equipment in association with the identity code, the back-end equipment is facilitated to call corresponding information by confirming the identity code of the visitor, and the data processing capacity and efficiency of the back-end equipment are improved. More, the identity code of the visitor (the customer to be determined) may be the name and/or code number of the visitor (the customer to be determined) and the like, the identity code may be set by the user (the reception staff), and may also be a code (or a number string) which is automatically generated by the back-end equipment according to the identity characteristic information of the customer to be determined and is distinguished from other customers to be determined, and the generation of the code (or the number string) may refer to the method (or the process) for generating the number ID.
Specifically, the backend device stores a map (related to the reception site) and coordinate values of each position (scale 1. When the visitor information is image information, the backend device can confirm the moving direction and the moving speed of the visitor by comparing the image information at different time points. For example, when the time node 1 (12 hours and 01 minutes) is set, the visitor is located at the place 1, and the coordinate value of the place 1 is (0, 1); when the time node 2 is set to be 12 hours and 03 minutes, the visitor is located at the place 2, the coordinate value of the place 2 is (0, 26), and therefore it can be obtained that the moving direction of the visitor is eastward, and the moving speed of the visitor is (26-1)/(3-2) m/min, namely 25 m/min. Further, the backend device may predict the action path of the visitor conditioned on "east, speed of 25 m/min". The front-end equipment can acquire and send the visitor information to the back-end equipment according to the preset period, so that the back-end equipment can verify the correctness of the predicted visitor action path in time, and the back-end equipment can also adjust the predicted visitor action path in time under the condition that the visitor changes the moving direction and the moving speed. For example, if the preset period of the front-end device for collecting the visitor information is 0.2 seconds, the front-end device collects the visitor information every 0.2 seconds and sends the visitor information to the back-end device. If the back-end equipment receives the visitor information sent by the front-end equipment for the next time (the second time), the visitor action path is predicted to be northeast and 20 m/min, the previously locked target area is continuously maintained, and the corresponding target area range is expanded according to the moving direction and the moving speed of the visitor; if the back-end device receives the visitor information sent by the front-end device next time (second time), the action path prediction of the visitor is ' northbound ' and the speed is 23 m/min ', the back-end device needs to abandon the action path prediction made for the first time and the corresponding target area, and determine the corresponding target area according to the action path prediction made for the second time.
More, the back-end device determines the target area, that is, confirms the multimedia device, and after confirming the target area, the back-end device calls the IP address of the multimedia device in the target area, so as to send the preset reception information later.
In another possible implementation manner, if the user (receptionist) sets a destination of the reception, the backend device can predict the action path of the visitor according to the destination, and can automatically plan a route to the destination, so that the visitor can be guided to move forward, and the situation that the user (receptionist) guides the visitor in a wrong direction can be avoided.
Illustratively, as shown in fig. 4, a scene diagram of predicting the action path of a guest is shown. As shown in the flow 410 in fig. 4, the backend device 10 predicts the action path of the visitor according to the visitor information (collected by the front-end device 20). It should be noted that fig. 4 is only a schematic view of providing a possible scenario for predicting the action path of the visitor, and does not indicate that the method in the embodiment of the present application can only predict the action path of the visitor by using the method shown in fig. 4, and a specific prediction means or method is set by a technician according to an actual situation.
Therefore, the method of the embodiment of the application allows a user (receptionist) to set the identity code of the undetermined client, and also allows the back-end equipment to automatically generate the identity code of the undetermined client, which is helpful for ensuring the accuracy of the back-end equipment in calling the preset reception information of the corresponding visitor. In addition, the method of the embodiment of the application can intelligently predict the action path of the visitor according to the visitor information, and is beneficial to improving the visiting experience of the visitor.
S303, generating control information according to the identity code and the action path.
It should be noted that the control information may include the target area and preset hospitality information, and the preset hospitality information is related to the identity code. In a possible implementation manner, the control information may further include a broadcast time and/or a broadcast frequency of the preset reception information.
More, the control information may further include broadcast times of the preset reception information, and the like.
Specifically, the broadcasting time of the control information is influenced by the moving speed of the visitor, the rear-end device needs to predict the time of the visitor reaching the multimedia device in the target area, when the visitor reaches the position of the multimedia device (or is a preset distance away from the multimedia device), preset reception information is sent to the multimedia device, and the preset reception information is broadcasted to the visitor by the multimedia device, so that the visiting experience of the visitor is improved. The importance of the visitor may affect the broadcast frequency and/or broadcast times in the control message. It should be noted that the above influencing factors on the control information are not unique and fixed, and the above examples are only for making readers understand the method in the embodiment of the present application, and for determining the specific broadcast time, broadcast frequency or broadcast times, and a technician sets the algorithm according to actual situations.
Therefore, in the method of the embodiment of the application, the back-end equipment can intelligently generate the control information according to the visitor information, and the control information can flexibly control the playing mode of the preset reception information on the multimedia equipment, so that the visiting experience of the visitor is improved.
S304, sending the preset reception information to the multimedia equipment in the target area according to the control information.
In a possible implementation manner, the method in the embodiment of the present application may further include the following steps:
sending preset reception information to multimedia equipment in the target area according to the broadcasting time; and/or
And sending preset reception information to the multimedia equipment in the target area according to the broadcasting frequency.
More, the back-end device can also send preset reception information to the multimedia devices in the target area according to the broadcasting times.
Illustratively, if the broadcast time is 13 hours 02 minutes 00 seconds, the broadcast frequency is 2 times/minute, and the broadcast times are 2 times, the backend device needs to send the preset reception information to the multimedia device a at 13 hours 02 minutes 00 seconds, and send the preset reception information to the multimedia device a again at 13 hours 02 minutes 30 seconds, and after the reception information is sent for the second time, the backend device can complete the task for the multimedia device a.
In another possible implementation manner, when the multimedia device receives the preset reception information sent by the backend device and broadcasts the preset reception information, the multimedia device may further emit light. Or, the multimedia device may also shake when broadcasting the preset reception information (if the multimedia device is capable of performing a mechanical action). Correspondingly, the user (reception staff) can set the bright light and/or shaking posture sent by the multimedia device when the preset reception information is broadcasted. The particular lighting color and/or shaking gesture is not limited herein.
Exemplarily, as shown in fig. 5, a scene diagram for sending preset reception information to a multimedia device is shown. In the process 510 shown in fig. 5, when the back-end device 10 calculates the predicted action path of the visitor as shown in fig. 5, the back-end device 10 may send the preset pick-up information to the multimedia devices (such as the multimedia device 301, the multimedia device 302, the multimedia device 303, the multimedia device 304, and the multimedia device 305 in fig. 5) in the target area (shown in fig. 5) beside the predicted action path. It should be noted that fig. 5 is only a schematic view providing a possible scenario in which the backend device sends the preset hospitality information to the multimedia device, and does not indicate that the method in the embodiment of the present application can only send the preset hospitality information to the multimedia device by using the method shown in fig. 5, and a specific method (or step) for sending the preset hospitality information is set by a technician according to an actual situation.
More, the backend device encodes the preset reception information. The encoding process mainly includes two steps, namely compression encoding (which may be OPUS compression encoding) first, and then channel encoding (which may be performed through RS Forward Error Correction encoding (which may be Forward Error Correction (FEC)), so that the channel encoding may improve stability and reliability of data transmission. And then the back-end equipment sends the encoded preset reception information to the multimedia equipment. And then, after receiving the coded preset reception information, the multimedia equipment decodes and/or converts analog signals of the coded preset reception information. It should be noted that, for the back-end device, the encoding process is performed regardless of whether the received preset reception information is text information or audio information. For the multimedia device, if the decoded preset reception information is Text information, TTS (Text To Speech) conversion needs To be performed on the decoded Text information To obtain an analog signal (audio signal) and broadcast the analog signal; and if the decoded preset reception information is audio information, directly playing the audio information.
It can be seen that, in the embodiment of the application, the backend device can intelligently and flexibly control the preset reception information broadcasting form on the multimedia device, thereby being beneficial to improving the visiting experience of the visitor and reducing the work difficulty and burden of the user (reception staff).
The following describes an apparatus according to an embodiment of the present application with reference to the drawings.
Referring to fig. 6, a schematic composition diagram of a backend device provided in an embodiment of the present application is shown, where the backend device may include: a communication module 610, a calculation module 620, and a control module 630;
a communication module 610, which may be configured to receive visitor information sent by a front-end device;
a calculation module 620, which may be configured to determine an identity code of the guest based on the guest information and predict an action path of the guest;
a control module 630, configured to generate control information according to the identity code and the action path, where the control information may include a target area and preset hospitality information, and the preset hospitality information is related to the identity code;
the communication module 610 may further be configured to send preset reception information to the multimedia device in the target area according to the control information.
In one possible embodiment, the backend device may further include: an interaction module 640;
the interaction module 640 may be configured to receive a setting instruction of a user, where the setting instruction is used to set identity feature information of the pending client and an identity code of the pending client, the identity feature information and the identity code are stored in the backend device in association, and the identity feature information may include facial image information.
In another possible implementation, the backend device may further include:
a calculation module 620, which may be further configured to extract facial image information of the visitor, a moving direction of the visitor, and a moving speed of the visitor based on the visitor information;
the calculating module 620 may be further configured to determine an identity code of the visitor according to the facial image information of the visitor and the identity feature information of the client to be determined;
the calculation module 620 may be further configured to generate a motion path according to the moving direction, and determine the target area based on the motion path.
In another possible implementation, the backend device may further include:
the communication module 610 may be further configured to send preset reception information to the multimedia device in the target area according to the broadcast time;
the communication module 610 may further be configured to send preset reception information to the multimedia device in the target area according to the broadcast frequency.
Referring to fig. 7, a schematic diagram of another back-end device according to an embodiment of the present disclosure is shown, where the apparatus may include:
a processor 710, a memory 720, and an I/O interface 730. Communicatively coupled between processor 710, memory 720 and I/O interface 730, memory 720 for storing instructions, and processor 710 for executing instructions stored by memory 720 to perform the corresponding method steps as described in fig. 3.
The processor 710 is configured to execute the instructions stored in the memory 720 to control the I/O interface 730 to receive and transmit signals, and to complete the steps of the above method. The memory 720 may be integrated into the processor 710, or may be provided separately from the processor 710.
Also included in memory 720 are storage system 721, cache 722, and RAM723. The cache 722 is a first-level memory existing between the RAM723 and the CPU, is composed of static memory chips (SRAM), has smaller capacity but much higher speed than a main memory, and is close to the speed of the CPU; the RAM723 is an internal memory that directly exchanges data with the CPU, can be read and written at any time (except for refresh), is fast, and is generally used as a temporary data storage medium for an operating system or other programs in operation. The combination of the three implements the memory 720 function.
As an implementation manner, the function of the I/O interface 730 can be realized by a transceiving circuit or a dedicated chip for transceiving. Processor 710 may be considered to be implemented by a dedicated processing chip, processing circuit, processor, or a general purpose chip.
As another implementation manner, a manner of using a general-purpose computer to implement the apparatus provided in the embodiment of the present application may be considered. I.e., program code that implements the functions of processor 710 and i/O interface 730, is stored in memory 720, and a general-purpose processor implements the functions of processor 710 and i/O interface 730 by executing the code in memory 720.
For the concepts, explanations, details and other steps related to the technical solutions provided in the embodiments of the present application, please refer to the description of the method or the contents of the method steps executed by the apparatus in other embodiments, which are not described herein again.
As another implementation of this embodiment, a computer-readable storage medium is provided, on which instructions are stored, which when executed perform the method in the above-described method embodiment.
As another implementation of the present embodiment, a computer program product is provided that contains instructions that, when executed, perform the method in the above-described method embodiments.
Those skilled in the art will appreciate that only one memory and processor are shown in fig. 7 for ease of illustration. In an actual terminal or server, there may be multiple processors and memories. The memory may also be referred to as a storage medium or a storage device, and the like, which is not limited in this application.
It should be understood that, in the embodiment of the present Application, the processor may be a Central Processing Unit (CPU), and the processor may also be other general-purpose processors, digital Signal Processors (DSPs), application Specific Integrated Circuits (ASICs), field-Programmable Gate arrays (FPGAs) or other Programmable logic devices, discrete Gate or transistor logic devices, discrete hardware components, and the like.
It will also be appreciated that the memory referred to in the embodiments of the application may be either volatile memory or nonvolatile memory, or may include both volatile and nonvolatile memory. The nonvolatile Memory may be a Read-Only Memory (ROM), a Programmable ROM (PROM), an Erasable PROM (EPROM), an Electrically Erasable PROM (EEPROM), or a flash Memory. The volatile Memory may be a Random Access Memory (RAM) which serves as an external cache. By way of example and not limitation, many forms of RAM are available, such as Static random access memory (Static RAM, SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double Data Rate SDRAM (DDR SDRAM), enhanced SDRAM (ESDRAM), synchlink DRAM (SLDRAM), and Direct bus RAM (DR RAM).
It should be noted that when the processor is a general-purpose processor, a DSP, an ASIC, an FPGA or other programmable logic device, a discrete gate or transistor logic device, or a discrete hardware component, the memory (memory module) is integrated in the processor.
It should be noted that the memory described herein is intended to comprise, without being limited to, these and any other suitable types of memory.
The bus may include a power bus, a control bus, a status signal bus, and the like, in addition to the data bus. But for clarity of illustration the various buses are labeled as buses in the figures.
It should also be understood that reference herein to first, second, third, fourth, and various numerical numbering is merely for convenience of description and is not intended to limit the scope of the present application.
It should be understood that the term "and/or" herein is merely one type of association relationship that describes an associated object, meaning that three relationships may exist, e.g., a and/or B may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the character "/" herein generally indicates that the former and latter related objects are in an "or" relationship.
In implementation, the steps of the above method may be performed by integrated logic circuits of hardware in a processor or by instructions in the form of software. The steps of a method disclosed in connection with the embodiments of the present application may be directly implemented by a hardware processor, or may be implemented by a combination of hardware and software modules in a processor. The software modules may be located in ram, flash, rom, prom, or eprom, registers, etc. as is well known in the art. The storage medium is located in a memory, and a processor reads information in the memory and completes the steps of the method in combination with hardware of the processor. To avoid repetition, it is not described in detail here.
In the embodiments of the present application, the sequence numbers of the above-mentioned processes do not mean the execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation to the implementation process of the embodiments of the present application.
Those of ordinary skill in the art will appreciate that the various Illustrative Logical Blocks (ILBs) and steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the technical solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.
In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other ways. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units is only one logical division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one position, or may be distributed on multiple network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.
In the above embodiments, all or part of the implementation may be realized by software, hardware, firmware, or any combination thereof. When implemented in software, may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. The procedures or functions described in accordance with the embodiments of the application are all or partially generated when the computer program instructions are loaded and executed on a computer. The computer may be a general purpose computer, a special purpose computer, a network of computers, or other programmable device. The computer instructions may be stored in a computer readable storage medium or transmitted from one computer readable storage medium to another, for example, the computer instructions may be transmitted from one website, computer, server, or data center to another website, computer, server, or data center by wire (e.g., coaxial cable, fiber optic, digital subscriber line) or wirelessly (e.g., infrared, wireless, microwave, etc.). The computer-readable storage medium can be any available medium that can be accessed by a computer or a data storage device, such as a server, a data center, etc., that includes one or more available media. The usable medium may be a magnetic medium (e.g., floppy disk, hard disk, magnetic tape), an optical medium (e.g., DVD), or a semiconductor medium (e.g., solid state disk), among others.
Embodiments of the present application further provide a computer storage medium, where the computer storage medium stores a computer program, and the computer program is executed by a processor to implement part or all of the steps of any one of the methods for managing hospitality information as described in the above method embodiments.
Embodiments of the present application also provide a computer program product comprising a non-transitory computer readable storage medium storing a computer program operable to cause a computer to perform some or all of the steps of any one of the methods of managing hospitality information as set forth in the above method embodiments.
The above description is only for the specific embodiments of the present application, but the scope of the present application is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present application, and shall be covered by the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.
Claims (10)
1. A method for managing hospitality information, applied to a backend device, the method comprising the steps of:
receiving visitor information sent by front-end equipment;
determining an identity code of the guest based on the guest information and predicting a path of action of the guest;
generating control information according to the identity code and the action path, wherein the control information comprises a target area and preset reception information, and the preset reception information is related to the identity code;
and sending the preset reception information to the multimedia equipment in the target area according to the control information.
2. The method according to claim 1, further comprising, before the step of receiving the visitor information sent by the front-end device:
receiving a setting instruction of a user, wherein the setting instruction is used for setting identity feature information of a pending client and an identity code of the pending client, the identity feature information and the identity code are stored in the back-end equipment in an associated mode, and the identity feature information comprises facial image information.
3. The method of claim 2, wherein determining an identity code of the guest based on the guest information and predicting a path of action of the guest comprises:
extracting facial image information of the visitor, a moving direction of the visitor, and a moving speed of the visitor based on the visitor information;
determining an identity code of the visitor according to the facial image information of the visitor and the identity characteristic information of the client to be determined;
and generating the action path according to the moving direction, and determining the target area based on the action path.
4. The method of claim 2, wherein the setting instruction is further configured to set preset hospitality information corresponding to the pending client, and the preset hospitality information is stored in the backend device in association with the identity code.
5. The method according to claim 1, wherein the control information further includes a broadcast time and/or a broadcast frequency of the preset reception information.
6. The method of claim 5, further comprising:
sending the preset reception information to the multimedia equipment in the target area according to the broadcasting time; and/or
And sending the preset reception information to the multimedia equipment in the target area according to the broadcasting frequency.
7. A backend device, characterized in that the backend device comprises: the device comprises a communication module, a calculation module and a control module;
the communication module is used for receiving visitor information sent by the front-end equipment;
the computing module to determine an identity code of the guest based on the guest information and to predict a path of action of the guest;
the control module is used for generating control information according to the identity code and the action path, wherein the control information comprises a target area and preset reception information, and the preset reception information is related to the identity code;
the communication module is further configured to send the preset reception information to the multimedia device in the target area according to the control information.
8. A backend apparatus, characterized in that the backend apparatus comprises:
a processor, a memory and a bus, the processor and the memory being connected by the bus, wherein the memory is configured to store a set of program codes, and the processor is configured to call the program codes stored in the memory to execute the method according to any one of claims 1-6.
9. A computer-readable storage medium, comprising:
the computer-readable storage medium has stored therein instructions which, when run on a computer, implement the method of any one of claims 1-6.
10. A system for managing hospitality information, said system comprising a back-end device, a front-end device and a multimedia device, wherein:
the backend device is configured to perform the method steps of any one of claims 1-6;
the front-end equipment is used for collecting customer information and sending the customer information to the back-end equipment;
the multimedia device is used for receiving and presenting preset reception information sent by the sound transmission device.
Priority Applications (2)
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| CN202211108425.5A CN115512479B (en) | 2022-09-09 | 2022-09-09 | Method for managing reception information and back-end equipment |
| PCT/CN2023/117741 WO2024051823A1 (en) | 2022-09-09 | 2023-09-08 | Method for managing reception information and back-end device |
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| CN202211108425.5A CN115512479B (en) | 2022-09-09 | 2022-09-09 | Method for managing reception information and back-end equipment |
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| CN115512479B (en) | 2024-04-09 |
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