CN115512479B - Method for managing reception information and back-end equipment - Google Patents
Method for managing reception information and back-end equipment Download PDFInfo
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- CN115512479B CN115512479B CN202211108425.5A CN202211108425A CN115512479B CN 115512479 B CN115512479 B CN 115512479B CN 202211108425 A CN202211108425 A CN 202211108425A CN 115512479 B CN115512479 B CN 115512479B
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- G—PHYSICS
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- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
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Abstract
The embodiment of the application provides a method for managing reception information and back-end equipment. The method of the embodiment of the application can comprise the following steps: receiving visitor information sent by front-end equipment; determining an identity code of the visitor based on the visitor information, and predicting an action path of the visitor; generating control information according to the identity code and the action path; and sending preset reception information to the multimedia equipment in the target area according to the control information. The method can be used for predicting the action path of the visitor and playing the reception information on the predicted action path, thereby being beneficial to improving the visiting experience of the visitor and reducing the workload of the reception personnel.
Description
Technical Field
The present disclosure relates to the field of communications, and in particular, to a method for managing reception information and a backend device.
Background
Along with the development and popularization of technology, the living aspects of people become more intelligent. In commercial activities, customer reception work is always an important point, and how to improve the visiting experience of customers is also always the working center of gravity of reception staff. At present, when a customer visits, welcome is generally displayed on an LED screen of a foreground, and the customer visit is guided by a reception staff, so that the reception mode is single, freshness is difficult to bring to the customer, and the customer experience is low. Therefore, how to make customer reception more intelligent is a problem that the skilled person is urgent to solve.
Disclosure of Invention
The embodiment of the application provides a method for managing reception information, which can predict the action path of a visitor according to the moving direction and the moving speed of the visitor and timely broadcast personalized reception information, thereby being beneficial to improving the visiting experience of the visitor while reducing the workload of the reception personnel.
In a first aspect, an embodiment of the present application provides a method for managing reception information, applied to a backend device, where the method may include the following steps:
receiving visitor information sent by front-end equipment;
determining an identity code of the visitor based on the visitor information, and predicting an action path of the visitor;
generating control information according to the identity code and the action path, wherein the control information can comprise a target area and preset reception information, and the preset reception information is related to the identity code;
and sending preset reception information to the multimedia equipment in the target area according to the control information.
It can be seen that the preset reception information can be played along the way by predicting the action path of the visitor, so that the visitor's visiting experience is improved, and the reception process is more technological and intelligent. Moreover, the preset reception information is set for the individuation of the visitor, which is helpful for reducing the working pressure and burden of the reception personnel.
In one possible implementation manner, before receiving the visitor information sent by the front-end device, the method may further include the following steps:
receiving a setting instruction of a user, wherein the setting instruction can be used for setting identity characteristic information of a to-be-determined client and an identity code of the to-be-determined client, the identity characteristic information is stored in association with the identity code and is stored in a back-end device, and the identity characteristic information can comprise facial image information.
It can be seen that, in the embodiment of the present application, the receptionist (i.e., the user) needs to preset the relevant information of the pending client, which is helpful for the backend device to identify the visitor and call the corresponding preset receptionist. The intelligent identification of the identity of the visitor by the back-end equipment is beneficial to alleviating the workload of the receptionist, so that the receptionist has more energy to process other receptions, and the receptivity efficiency of the receptivity is improved.
In another possible embodiment, determining the identity code of the guest based on the guest information, and predicting the action path of the guest, may include the steps of:
extracting face image information of a visitor, a moving direction of the visitor, and a moving speed of the visitor based on the visitor information;
determining the identity code of the visitor according to the facial image information of the visitor and the identity characteristic information of the to-be-determined customer;
A movement path is generated according to the movement direction, and a target area is determined based on the movement path.
It can be seen that the method of the embodiment of the application not only can intelligently identify the identity information of the visitor, but also can intelligently predict the action path of the visitor, and is beneficial to the back-end equipment to send the preset reception information to the corresponding multimedia equipment according to the predicted action path, so that the visiting experience of the visitor can be improved.
In another possible implementation manner, the setting instruction may be further configured to set preset reception information corresponding to the pending client, where the preset reception information is stored in association with the identity code in the backend device.
It can be seen that, in the method of the embodiment of the present application, the identity feature information, the preset reception information and the corresponding identity code of the pending client are all stored in the back-end device in an associated manner, where the identity code plays a role of a tie, which is helpful for the back-end device to extract the corresponding preset reception information according to the visitor information, so that the back-end device can be ensured to call the correct preset reception information, and smooth reception work is ensured.
In another possible implementation manner, the control information may further include a broadcasting time and/or a broadcasting frequency of the preset reception information.
It can be seen that the receptionist can set the relevant parameters of the preset reception information in a multidimensional manner, thereby being beneficial to providing more humanized reception work for the visitor, improving the visiting experience of the visitor and reducing the working difficulty of the receptionist.
In another possible implementation manner, the method of the embodiment of the present application may further include the following steps:
sending preset reception information to the multimedia equipment in the target area according to the broadcasting time; and/or
And sending preset reception information to the multimedia equipment in the target area according to the broadcasting frequency.
It can be seen that the method of the embodiment of the application can display the preset reception information on the corresponding multimedia equipment according to the relevant parameters of the reception information broadcast set by the user, is beneficial to enabling the reception process to be more intelligent and humanized, and is also beneficial to alleviating the work difficulty of reception staff.
In a second aspect, embodiments of the present application provide a backend device that may include: the device comprises a communication module, a calculation module and a control module;
the communication module can be used for receiving visitor information sent by the front-end equipment;
a computing module that may be used to determine an identity code of the guest based on the guest information and predict a path of action of the guest;
The control module can be used for generating control information according to the identity code and the action path, wherein the control information can comprise a target area and preset reception information, and the preset reception information is related to the identity code;
the communication module is also used for sending preset reception information to the multimedia equipment in the target area according to the control information.
In a third aspect, embodiments of the present application provide a backend device that may include: a processor, a memory, and a bus;
the processor and the memory are connected by a bus, wherein the memory is adapted to store a set of program code and the processor is adapted to invoke the program code stored in the memory for performing the method according to the first aspect.
In a fourth aspect, embodiments of the present application provide a computer-readable storage medium, comprising:
the computer readable storage medium has stored therein instructions which, when run on a computer, implement the method as described in the first aspect.
Through implementing this embodiment, can realize the action route of prediction visitor according to visitor's information to report the receipts information of predetermineeing relevant with the visitor through the multimedia device on the action route of prediction, help improving visitor's visiting and experience, still help alleviateing the degree of difficulty and the complexity that the personnel of receiving the receipts received the work, make the process of receiving the visitor more intelligent and technological.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are needed in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1 is a schematic diagram of a system for managing reception information according to an embodiment of the present application;
FIG. 2 is a schematic diagram of another system for managing reception information according to an embodiment of the present application;
FIG. 3 is a flow chart of a method for managing reception information according to an embodiment of the present application;
FIG. 4 is a schematic diagram of a scenario for predicting a guest action path according to an embodiment of the present application;
fig. 5 is a schematic view of a scenario for sending preset reception information to a multimedia device according to an embodiment of the present application;
fig. 6 is a schematic diagram of a back-end device according to an embodiment of the present application;
fig. 7 is a schematic diagram of another back-end device according to an embodiment of the present application.
Detailed Description
The following description of the embodiments of the present application will be made clearly and fully with reference to the accompanying drawings, in which it is evident that the embodiments described are some, but not all, of the embodiments of the present application. All other embodiments, which can be made by one of ordinary skill in the art based on the embodiments herein without making any inventive effort, are intended to be within the scope of the present application.
The terms "first," "second," "third," and "fourth" and the like in the description and in the claims of this application and in the drawings, are used for distinguishing between different objects and not for describing a particular sequential order. Furthermore, the terms "comprise" and "have," as well as any variations thereof, are intended to cover a non-exclusive inclusion. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not limited to only those listed steps or elements but may include other steps or elements not listed or inherent to such process, method, article, or apparatus.
Reference herein to "an embodiment" means that a particular feature, result, or characteristic described in connection with the embodiment may be included in at least one embodiment of the application. The appearances of such phrases in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. Those of skill in the art will explicitly and implicitly appreciate that the embodiments described herein may be combined with other embodiments.
In order to better understand the technical solution of the embodiments of the present application, a system for managing reception information that may be related to the embodiments of the present application is first described. Fig. 1 is a schematic architecture diagram of a system for managing reception information according to an embodiment of the present application. As shown in fig. 1, the system for managing reception information may include a back-end device 10, a front-end device 20, and a multimedia device 30.
The backend device 10 may also be referred to as a terminal device, an access terminal device, a UE unit, a UE station, a mobile station, a remote terminal device, a mobile device, a UE terminal device, a mobile terminal, a wireless communication device, a UE agent, a UE apparatus, or the like. The terminal may be fixed or mobile, etc. The specific form of the mobile phone can be a mobile phone (mobile phone), a tablet personal computer (Pad), a computer with a wireless receiving and transmitting function, a wearable terminal device and the like. The operating system of the terminal device at the PC end, such as an all-in-one machine, may include, but is not limited to, linux system, unix system, windows series system (such as Windows xp, windows 7, etc.), mac OS X system (operating system of apple computer), etc. The operating system of the terminal device of the mobile terminal, such as a smart phone, may include, but is not limited to, an android system, an IOS (operating system of an apple phone), a Window system, and other operating systems. In the embodiment of the present application, the backend device 10 sets an entity that receives and/or transmits signals for the reception task. In the embodiment of the present application, the backend device 10 may receive guest information sent by the front-end device 20; the identity code of the visitor can also be determined based on the visitor information, and the action path of the visitor is predicted; control information can be generated according to the identity code and the action path, and the control information can comprise a target area and preset reception information, wherein the preset reception information is related to the identity code; and the preset reception information can be sent to the multimedia equipment in the target area according to the control information. In one possible implementation, the backend device 10 may also receive a user's setting instruction, where the setting instruction may be used to set identity information of the pending customer and an identity code of the pending customer, where the identity information is stored in association with the identity code in the backend device 10, and the identity information may include facial image information. In another possible embodiment, the back-end device 10 may further extract the face image information of the visitor, the moving direction of the visitor, and the moving speed of the visitor based on the visitor information; the identity code of the visitor can be determined according to the facial image information of the visitor and the identity characteristic information of the to-be-determined customer; a movement path may also be generated from the direction of movement and the target area determined based on the movement path. In another possible implementation manner, the back-end device 10 may also send preset reception information to the multimedia devices in the target area according to the broadcasting time; and the preset reception information can be sent to the multimedia equipment in the target area according to the broadcasting frequency. It should be noted that, as shown in fig. 2, the backend device 10 in the embodiment of the present application may interact with a plurality of front-end devices (such as the front-end device 201, the front-end device 202, and the front-end device 203 shown in fig. 2) and/or multimedia devices (such as the multimedia device 301, the multimedia device 302, and the multimedia device 303 shown in fig. 2).
The head-end apparatus 20 is a terminal apparatus having an image capturing function and a communication function. The front-end device 20 may also be a terminal device having an infrared sensor function, or may be a terminal device having a sound collection function. The head end 20 may take the form of a monitoring probe and/or an infrared sensing post, etc. In the embodiment of the present application, the front-end device 20 may collect guest information and transmit the guest information to the back-end device 10.
The multimedia device 30 is a terminal device having a speaker function and/or a communication function. In this embodiment of the present application, the multimedia device 30 may receive preset reception information sent by the back-end device 10, and broadcast the preset reception information.
In order to better understand the technical solution of the embodiments of the present application, a method for managing reception information provided in the embodiments of the present application is described in detail below with reference to the steps in fig. 3.
Fig. 3 is a flowchart of a method for managing reception information according to an embodiment of the present application. It will be appreciated that the subject of execution of the methods described below is a backend device (e.g., backend device 10 in fig. 1 and/or 2); as shown in fig. 3, the method may include the steps of:
S301, receiving visitor information sent by front-end equipment.
Specifically, the guest information may be at least one of image information, video information, sensor data, or audio information. The guest information may help the backend device identify the identity of the guest and predict the path of action of the guest. Illustratively, the backend device may process guest information (e.g., image information or video information) through face recognition techniques, and the backend device may also process guest information (e.g., video information or audio information) through voiceprint recognition techniques. More specifically, if the visitor information is sensor data, the back-end device can clearly "sense" the movement direction and/or movement speed of the user; if the visitor information is video information, the back-end device can also calculate the moving direction and/or moving speed of the visitor rapidly.
It can be seen that the method of the embodiment of the application can collect the visitor information in various modes, and further obtain the moving direction and the moving speed of the visitor by analyzing the visitor information, so that the subsequent back-end equipment can determine the target area (and/or the multimedia equipment in the target area) advantageously.
In one possible implementation manner, before receiving the visitor information sent by the front-end device, the method may further include the following steps:
And receiving a setting instruction of a user.
It should be noted that the setting instruction may be used to set the identity characteristic information of the pending client and the identity code of the pending client. The identity information is stored in the back-end device in association with an identity code, and the identity information may include facial image information.
Specifically, the facial image information in the identity characteristic information of the undetermined client is beneficial to the back-end equipment to identify and confirm the identity of the visitor. The identity characteristic information of the pending client may further include voiceprint information of the pending visitor, where the voiceprint information may be obtained by analyzing audio information of the pending client by the back-end device, that is, the user (such as a receptionist) needs to input (or upload) the audio information of the pending client in the back-end device, and the back-end device may obtain the voiceprint information of the pending client. The identity characteristic information of the undetermined client can also comprise information such as height, weight or color development of the undetermined client, which is helpful for the back-end equipment to carry out preliminary check on the identity of the visitor and can also be used for rechecking the identity of the visitor. For example, if the back-end device receives the visitor information of the visitor a sent by the front-end device, the back-end device may divide the pending client range corresponding to the visitor a by analyzing the height (or weight, color development, etc.) of the visitor a, and then match the correct pending client a (i.e., the pending client a corresponding to the visitor a) from the pending client range; the back-end device can also determine the undetermined client A corresponding to the visitor A according to the visitor information (such as facial image information or audio information) of the visitor A, and then further verify the identity of the visitor A by comparing the height (or weight, color development, etc.) of the visitor A with the height (or weight, color development, etc.) of the undetermined client A, so that the misjudgment is avoided, and the accuracy of the identity recognition of the back-end device is improved.
In another possible implementation manner, the setting instruction may also be used to set preset reception information corresponding to the pending client. The preset reception information and the identity code are stored in the back-end equipment in an associated mode.
Specifically, the preset reception information may be a welcome word including a call of the pending client, the user (reception person) may select default reception information on the back-end device, the user (reception person) may set a volume, a tone, or a tone of the preset reception information according to a preference of the pending client, the user (reception person) may add background music to the preset reception information, and visiting experience of the visitor may be improved. For pending client B, the user (receptionist) may set a program similar to "welcome pending client B to visit me-! The reception information is set in advance "(the sound volume is 80%, the tone is male sound), and the background music is set according to the preference of the pending client B.
Further, the user (receptionist) may also select the topic of the reception (related to the purpose of the pending customer visit) on the back-end device, which automatically generates the welcome word related to the topic. The subject of the reception may be "leading up" or "customer visiting" etc. For example, when the topic of the user (receptionist) selection is "leading" the backend device may generate a welcome word similar to "honored leading, welcome you to i'm department view business"; when the user (receptionist) selects the topic "customer visit", the backend device may generate a welcome word similar to "honored customer, happy with your own knowledge of the item". Specific reception topics and welcome terms the application is not limited herein, but the examples described above are merely for the convenience of the reader to understand the methods of embodiments of the application.
It can be seen that, according to the method of the embodiment of the present application, information (such as new facial features and voiceprint information) for confirming the identity of the visitor can be extracted according to the identity feature information (such as facial image information and audio information) of the to-be-determined client input by the user (the receptionist), etc., and the method of the embodiment of the present application further can recheck the identity recognition result according to the height (weight or color development) of the to-be-determined client (and/or visitor), etc., which is helpful for improving the accuracy of the back-end device for recognizing the identity of the visitor, and ensuring the normal operation of the reception work. More, the method can also realize that the back-end equipment automatically generates welcome words according to different reception topics, is beneficial to relieving the work load of users (reception staff), and reduces the work difficulty of the users (reception staff) while improving the visiting experience of visitors.
S302, determining the identity code of the visitor based on the visitor information, and predicting the action path of the visitor.
In one possible implementation, determining the identity code of the guest based on the guest information, and predicting the action path of the guest, may include the steps of:
extracting face image information of a visitor, a moving direction of the visitor, and a moving speed of the visitor based on the visitor information;
Determining the identity code of the visitor according to the face information of the visitor and the identity characteristic information of the to-be-determined customer;
a movement path is generated according to the movement direction, and a target area is determined based on the movement path.
The manner in which the backend device determines the identity of the visitor may be to determine the identity code of the visitor. Because the identity characteristic information and the preset reception information of the visitor are stored in the back-end equipment in association with the identity code, the back-end equipment is facilitated to call the corresponding information in a mode of confirming the identity code of the visitor, and the data processing capacity and efficiency of the back-end equipment are improved. Further, the identity code of the visitor (pending client) may be the name and/or code number of the visitor (pending client), etc., which may be set by the user (receptionist) himself, or may be a code (or a number string) which is automatically generated by the back-end device according to the identity characteristic information of the pending client and is distinguished from other pending clients, and the generation of the code (number string) may refer to a method (or process) of generating the number ID.
Specifically, the back-end device stores a map (related to the reception site) and coordinate values of each position (set a scale of 1:100). When the visitor information is image information, the back-end device can confirm the moving direction and the moving speed of the visitor by comparing the image information at different time points. For example, when the time node 1 (set to 12 hours 01 minutes), the visitor is at the point 1, and the coordinate value of the point 1 is (0, 1); at time node 2 (set to 12 hours 03 minutes), the visitor is at location 2, and the coordinate value of location 2 is (0,26), whereby it is possible to obtain that the movement direction of the visitor is eastward, and the movement speed of the visitor is (26-1)/(3-2) m/min, that is, 25 m/min. Further, the backend device may predict the visitor's path of action on the condition that "easter, speed is 25 meters/minute". The front-end equipment can acquire and send visitor information to the back-end equipment according to a preset period, so that the back-end equipment can be helped to timely verify the correctness of the predicted visitor action path, and the back-end equipment can timely adjust the predicted visitor action path under the condition that the visitor changes the moving direction and the moving speed. For example, if the preset period of the front-end device for collecting the visitor information is set to 0.2 seconds, the front-end device will collect the visitor information once every 0.2 seconds, and send the visitor information to the back-end device. Setting that the back-end equipment receives the visitor information sent by the front-end equipment for the first time (first time), making a visitor action path prediction of 'northeast at 20 m/min', if the back-end equipment receives the visitor information sent by the front-end equipment for the next time (second time), making a visitor action path prediction of 'northeast at 20 m/min', continuously maintaining a target area locked before, and expanding a corresponding target area range according to the moving direction and the moving speed of the visitor; if the back-end device receives the visitor information sent by the front-end device at the next time (second time), the visitor action path prediction is made as "northbound, the speed is 23 m/min", the back-end device needs to discard the action path prediction made at the first time and the corresponding target area, and determines the corresponding target area according to the action path prediction at the second time.
More, the back-end device determines the target area, namely confirms the multimedia device, and after confirming the target area, the back-end device invokes the IP address of the multimedia device in the target area so as to send preset reception information subsequently.
In another possible implementation manner, if the user (receptionist) sets a reception destination, the back-end device can predict the action path of the visitor in combination with the destination, and can automatically plan a route to the destination, so that the function of guiding the visitor to go forward can be achieved, and the situation of misguiding of the direction of the user (receptionist) can be avoided.
Exemplary, as shown in fig. 4, a scenario diagram of predicting a visitor action path is shown. Wherein, as shown in flow 410 of fig. 4, the back-end device 10 predicts the action path of the guest based on the guest information (collected by the front-end device 20). It should be noted that fig. 4 is only a schematic view of a scenario for providing a possible prediction of a visitor action path, and does not indicate that the method according to the embodiment of the present application can only predict the visitor action path by using the method shown in fig. 4, and a specific prediction means or method is set by a technician according to an actual situation.
It can be seen that the method of the embodiment of the application allows the user (the receptionist) to set the identity code of the undetermined client, and also allows the back-end equipment to automatically generate the identity code of the undetermined client, so that the accuracy of the back-end equipment in calling the preset reception information of the corresponding visitor is ensured. Moreover, the method can intelligently predict the action path of the visitor according to the visitor information, and is beneficial to improving the visitor experience of the visitor.
S303, generating control information according to the identity code and the action path.
It should be noted that the control information may include a target area and preset reception information, where the preset reception information is related to the identity code. In a possible implementation manner, the control information may further include a broadcasting time and/or a broadcasting frequency of the preset reception information.
More, the control information may further include a number of times of broadcasting of preset reception information, and the like.
Specifically, the moving speed of the visitor can affect the broadcasting time in the control information, the back-end device needs to predict the time of the visitor reaching the multimedia device in the target area, and when the visitor reaches the position of the multimedia device (or a preset distance from the multimedia device), the back-end device sends preset reception information to the multimedia device, and the multimedia device broadcasts the preset reception information to the visitor, so that the visiting experience of the visitor is improved. The importance degree of the visitor can influence the broadcasting frequency and/or the broadcasting times in the control information. It should be noted that, the above-mentioned influencing factors on the control information are not unique or fixed, and the above-mentioned examples are only for making the reader more aware of the method of the embodiment of the present application, and the specific broadcasting time, broadcasting frequency or broadcasting times are determined, so that the technician sets the algorithm according to the actual situation.
It can be seen that in the method of the embodiment of the application, the back-end device can intelligently generate the control information according to the visitor information, and the control information can flexibly control the mode of playing the preset reception information on the multimedia device, so that the visitor visiting experience is improved.
And S304, the preset reception information is sent to the multimedia equipment in the target area according to the control information.
In one possible implementation manner, the method of the embodiment of the present application may further include the following steps:
sending preset reception information to the multimedia equipment in the target area according to the broadcasting time; and/or
And sending preset reception information to the multimedia equipment in the target area according to the broadcasting frequency.
More, the back-end device may also send preset reception information to the multimedia device in the target area according to the number of broadcasting times.
For example, if the broadcasting time is 13 hours 02 minutes 00 seconds, the broadcasting frequency is 2 times/minute, and the broadcasting frequency is 2 times, the back-end device needs to send the preset reception information to the multimedia device a at 13 hours 02 minutes 00 seconds, and send the preset reception information to the multimedia device a again at 13 hours 02 minutes 30 seconds, and after the second sending of the reception information is finished, the back-end device can calculate that the task of the back-end device for the multimedia device a is finished.
In another possible implementation manner, the multimedia device may also emit a bright light when the multimedia device receives and reports the preset reception information sent by the back-end device. Or, the multimedia device may also shake (if the multimedia device is capable of performing mechanical actions) while broadcasting the preset reception information. Correspondingly, the user (receptionist) can set the bright light and/or the shaking gesture emitted by the multimedia device when the preset reception information is broadcasted. The specific light color and/or shake gesture is not limited herein.
Exemplary, as shown in fig. 5, a scenario diagram of sending preset reception information to a multimedia device is shown. When the back-end device 10 calculates that the predicted action path of the visitor is as shown in fig. 5, the back-end device 10 may send the preset reception information to the multimedia devices (such as the multimedia device 301, the multimedia device 302, the multimedia device 303, the multimedia device 304, and the multimedia device 305 in fig. 5) in the target area (as shown in fig. 5) beside the predicted action path, as shown in fig. 5, as shown in the flow 510 in fig. 5. It should be noted that fig. 5 is only a schematic view of a scenario in which a possible back-end device sends preset reception information to a multimedia device, and does not indicate that the method in the embodiment of the present application can only send the preset reception information to the multimedia device by using the method shown in fig. 5, and a specific method (or step) for sending the preset reception information is set by a technician according to an actual situation.
More, the backend device encodes the preset reception information. The coding process mainly comprises two steps, namely compression coding (which may be OPUS compression coding), channel coding (which may be RS forward error correction coding, which may be forward error correction coding (Forward Error Correction, FEC)) and channel coding, which may improve stability and reliability of data transmission. And then the back-end equipment sends the coded preset reception information to the multimedia equipment. And then the multimedia equipment decodes and/or converts analog signals of the encoded preset reception information after receiving the encoded preset reception information. It should be noted that, for the backend device, whether the received preset reception information is text information or audio information, the encoding process is performed. For multimedia devices, if the decoded preset reception information is Text information, TTS (Text To Speech) conversion is required To be performed on the decoded Text information, so as To obtain an analog signal (audio signal) and broadcast the analog signal; if the decoded preset reception information is audio information, the audio information is directly played.
It can be seen that in the embodiment of the application, the back-end device can intelligently and flexibly control the broadcasting form of the preset reception information on the multimedia device, so that the visiting experience of a visitor is improved, and meanwhile, the work difficulty and the burden of the user (reception personnel) are reduced.
The following describes the apparatus according to the embodiments of the present application with reference to the drawings.
Referring to fig. 6, a schematic composition diagram of a back-end device according to an embodiment of the present application may include: a communication module 610, a calculation module 620, and a control module 630;
the communication module 610 may be configured to receive guest information sent by the front-end device;
a calculation module 620, which may be used to determine the identity code of the guest based on the guest information, and predict the path of action of the guest;
the control module 630 may be configured to generate control information according to the identity code and the action path, where the control information may include a target area and preset reception information, where the preset reception information is related to the identity code;
the communication module 610 may be further configured to send preset reception information to the multimedia devices in the target area according to the control information.
In one possible implementation, the backend device may further include: an interaction module 640;
The interaction module 640 may be configured to receive a setting instruction of a user, where the setting instruction is used to set identity feature information of the pending client and an identity code of the pending client, where the identity feature information is stored in the back-end device in association with the identity code, and the identity feature information may include facial image information.
In another possible embodiment, the backend device may further include:
the calculation module 620 may be further configured to extract facial image information of the visitor, a movement direction of the visitor, and a movement speed of the visitor based on the visitor information;
the computing module 620 may be further configured to determine an identity code of the visitor according to facial image information of the visitor and identity feature information of the pending customer;
the calculation module 620 may also be configured to generate an action path according to the movement direction, and determine the target area based on the action path.
In another possible embodiment, the backend device may further include:
the communication module 610 may be further configured to send preset reception information to the multimedia device in the target area according to the broadcasting time;
the communication module 610 may be further configured to send preset reception information to the multimedia devices in the target area according to the broadcasting frequency.
Referring to fig. 7, a schematic diagram of another back-end device according to an embodiment of the present application is provided, where the apparatus may include:
processor 710, memory 720, and I/O interface 730. The processor 710, the memory 720 and the I/O interface 730 are communicatively coupled, the memory 720 being configured to store instructions, the processor 710 being configured to execute the instructions stored by the memory 720 to implement the corresponding method steps as shown in fig. 3.
Processor 710 is configured to execute instructions stored in memory 720 to control I/O interface 730 to receive and transmit signals, thereby performing the steps of the method described above. The memory 720 may be integrated into the processor 710 or may be provided separately from the processor 710.
Memory 720 may also include a storage system 721, a cache 722, and RAM723. Wherein the cache 722 is a primary memory present between the RAM723 and the CPU, consisting of static memory chips (SRAM), with smaller capacity but much higher speed than main memory, approaching the speed of the CPU; RAM723 is an internal memory that exchanges data directly with the CPU, can be read and written at any time (except when refreshed), and is fast, typically as a temporary data storage medium for an operating system or other program in operation. The three combine to implement the memory 720 function.
As one implementation, the functionality of I/O interface 730 may be considered to be implemented by a transceiver circuit or a dedicated chip for transceiving. Processor 710 may be considered to be implemented by a dedicated processing chip, a processing circuit, a processor, or a general-purpose chip.
As another implementation manner, a manner of using a general purpose computer may be considered to implement the apparatus provided in the embodiments of the present application. I.e., program code that implements the functionality of processor 710, i/O interface 730 is stored in memory 720 and a general purpose processor implements the functionality of processor 710, i/O interface 730 by executing code in memory 720.
The concepts related to the technical solutions provided in the embodiments of the present application, explanation, detailed description and other steps related to the apparatus refer to the foregoing methods or descriptions of the contents of the method steps performed by the apparatus in other embodiments, which are not repeated herein.
As another implementation of this embodiment, a computer-readable storage medium is provided, on which instructions are stored, which when executed perform the method in the method embodiment described above.
As another implementation of this embodiment, a computer program product is provided that contains instructions that, when executed, perform the method of the method embodiment described above.
Those skilled in the art will appreciate that only one memory and processor is shown in fig. 7 for ease of illustration. In an actual terminal or server, there may be multiple processors and memories. The memory may also be referred to as a storage medium or storage device, etc., and embodiments of the present application are not limited in this regard.
It should be appreciated that in embodiments of the present application, the processor may be a central processing unit (Central Processing Unit, CPU for short), other general purpose processor, digital signal processor (Digital Signal Processing, DSP for short), application specific integrated circuit (Application Specific Integrated Circuit, ASIC for short), off-the-shelf programmable gate array (Field-Programmable Gate Array, FPGA for short) or other programmable logic device, discrete gate or transistor logic device, discrete hardware components, or the like.
It should also be understood that the memory referred to in the embodiments of the present application may be volatile memory or nonvolatile memory, or may include both volatile and nonvolatile memory. The nonvolatile Memory may be a Read-Only Memory (ROM), a Programmable ROM (PROM), an Erasable PROM (EPROM), an electrically Erasable ROM (Electrically EPROM, EEPROM), or a flash Memory. The volatile memory may be a random access memory (Random Access Memory, RAM for short) which acts as an external cache. By way of example, and not limitation, many forms of RAM are available, such as Static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double data rate SDRAM (Double Data Rate SDRAM), enhanced SDRAM (ESDRAM), synchronous DRAM (SLDRAM), and direct memory bus RAM (Direct Rambus RAM, DR RAM).
Note that when the processor is a general-purpose processor, DSP, ASIC, FPGA or other programmable logic device, discrete gate or transistor logic device, discrete hardware components, the memory (storage module) is integrated into the processor.
It should be noted that the memory described herein is intended to comprise, without being limited to, these and any other suitable types of memory.
The bus may include a power bus, a control bus, a status signal bus, and the like in addition to the data bus. But for clarity of illustration, the various buses are labeled as buses in the figures.
It should also be understood that the first, second, third, fourth, and various numerical numbers referred to herein are merely descriptive convenience and are not intended to limit the scope of the present application.
It should be understood that the term "and/or" is merely an association relationship describing the associated object, and means that three relationships may exist, for example, a and/or B may mean: a exists alone, A and B exist together, and B exists alone. In addition, the character "/" herein generally indicates that the front and rear associated objects are an "or" relationship.
In implementation, the steps of the above method may be performed by integrated logic circuits of hardware in a processor or by instructions in the form of software. The steps of a method disclosed in connection with the embodiments of the present application may be embodied directly in a hardware processor for execution, or in a combination of hardware and software modules in the processor for execution. The software modules may be located in a random access memory, flash memory, read only memory, programmable read only memory, or electrically erasable programmable memory, registers, etc. as well known in the art. The storage medium is located in a memory, and the processor reads the information in the memory and, in combination with its hardware, performs the steps of the above method. To avoid repetition, a detailed description is not provided herein.
In various embodiments of the present application, the sequence number of each process does not mean the sequence of execution, and the execution sequence of each process should be determined by its function and internal logic, and should not constitute any limitation on the implementation process of the embodiments of the present application.
Those of ordinary skill in the art will appreciate that the various illustrative logical blocks (illustrative logical block, abbreviated ILBs) and steps described in connection with the embodiments disclosed herein can be implemented in electronic hardware, or in combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.
In the several embodiments provided in this application, it should be understood that the disclosed systems, devices, and methods may be implemented in other manners. For example, the apparatus embodiments described above are merely illustrative, e.g., the division of the units is merely a logical function division, and there may be additional divisions when actually implemented, e.g., multiple units or components may be combined or integrated into another system, or some features may be omitted or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be an indirect coupling or communication connection via some interfaces, devices or units, which may be in electrical, mechanical or other form.
The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
In addition, each functional unit in each embodiment of the present application may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit.
In the above embodiments, it may be implemented in whole or in part by software, hardware, firmware, or any combination thereof. When implemented in software, may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. When loaded and executed on a computer, produces a flow or function in accordance with embodiments of the present application, in whole or in part. The computer may be a general purpose computer, a special purpose computer, a computer network, or other programmable apparatus. The computer instructions may be stored in a computer-readable storage medium or transmitted from one computer-readable storage medium to another computer-readable storage medium, for example, the computer instructions may be transmitted from one website, computer, server, or data center to another website, computer, server, or data center by a wired (e.g., coaxial cable, fiber optic, digital subscriber line), or wireless (e.g., infrared, wireless, microwave, etc.). The computer readable storage medium may be any available medium that can be accessed by a computer or a data storage device such as a server, data center, etc. that contains an integration of one or more available media. The usable medium may be a magnetic medium (e.g., floppy disk, hard disk, magnetic tape), an optical medium (e.g., DVD), or a semiconductor medium (e.g., solid state disk), etc.
The present application also provides a computer storage medium storing a computer program that is executed by a processor to implement some or all of the steps of any of the methods of managing reception information as described in the method embodiments above.
The present application also provides a computer program product comprising a non-transitory computer readable storage medium storing a computer program operable to cause a computer to perform some or all of the steps of any of the methods of managing reception information as set forth in the method embodiments described above.
The foregoing is merely specific embodiments of the present application, but the scope of the present application is not limited thereto, and any person skilled in the art can easily think about changes or substitutions within the technical scope of the present application, and the changes and substitutions are intended to be covered by the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.
Claims (6)
1. A method of managing reception information, applied to a back-end device, the method comprising the steps of:
Receiving visitor information sent by front-end equipment, wherein the visitor information is at least one of image information, video information, sensor data or audio information;
determining an identity code of the visitor based on the visitor information, and predicting a path of action of the visitor;
generating control information according to the identity code and the action path, wherein the control information comprises a target area and preset reception information, the preset reception information is related to the identity code, and the preset reception information comprises a reception theme, broadcasting times, volume, tone or tone;
sending the preset reception information to the multimedia equipment in the target area according to the control information;
before receiving the visitor information sent by the front-end equipment, the method further comprises the following steps:
receiving a setting instruction of a user, wherein the setting instruction is used for setting identity characteristic information of a to-be-determined client and an identity code of the to-be-determined client, the identity characteristic information and the identity code are stored in the back-end equipment in an associated mode, and the identity characteristic information comprises facial image information and/or voiceprint information;
the determining the identity code of the visitor based on the visitor information and predicting the action path of the visitor include the steps of:
Extracting face image information of the visitor, a moving direction of the visitor, and a moving speed of the visitor based on the visitor information;
determining the identity code of the visitor according to the facial image information of the visitor and the identity characteristic information of the undetermined customer;
generating the action path according to the moving direction, and determining the target area based on the action path;
wherein the control information further comprises broadcasting time and/or broadcasting frequency of the preset reception information;
the method further comprises the steps of:
determining the broadcasting time according to the moving speed, and sending the preset reception information to the multimedia equipment in the target area according to the broadcasting time; and/or
Determining the broadcasting frequency according to the moving speed, and sending the preset reception information to the multimedia equipment in the target area according to the broadcasting frequency;
the sending the preset reception information to the multimedia device in the target area according to the control information comprises:
performing coding operation on the preset reception information, wherein the coding operation comprises compression coding and channel coding;
and sending the preset reception information subjected to the coding operation to the multimedia equipment in the target area according to the control information.
2. The method of claim 1, wherein the setting instruction is further configured to set preset reception information corresponding to the pending client, where the preset reception information is stored in association with the identity code in the backend device.
3. A back-end device, the back-end device comprising: the device comprises a communication module, a calculation module and a control module;
the communication module is used for receiving visitor information sent by the front-end equipment, wherein the visitor information is at least one of image information, video information, sensor data or audio information;
the computing module is used for determining the identity code of the visitor based on the visitor information and predicting the action path of the visitor;
the control module is used for generating control information according to the identity code and the action path, wherein the control information comprises a target area and preset reception information, the preset reception information is related to the identity code, and the preset reception information comprises a reception theme, broadcasting times, volume, tone or tone;
the communication module is further used for sending the preset reception information to the multimedia equipment in the target area according to the control information;
The backend device further comprises: an interaction module;
the interaction module is used for receiving a setting instruction of a user, wherein the setting instruction is used for setting identity characteristic information of a to-be-determined client and an identity code of the to-be-determined client, the identity characteristic information and the identity code are stored in the back-end equipment in an associated mode, and the identity characteristic information comprises facial image information and/or voiceprint information;
the backend device further comprises:
the computing module is further used for extracting facial image information of the visitor, the moving direction of the visitor and the moving speed of the visitor based on the visitor information;
the computing module is further used for determining an identity code of the visitor according to the facial image information of the visitor and the identity characteristic information of the undetermined customer;
the calculation module is further used for generating the action path according to the moving direction and determining the target area based on the action path;
wherein the control information further comprises broadcasting time and/or broadcasting frequency of the preset reception information;
the backend device further comprises:
the calculation module is further used for determining the broadcasting time according to the moving speed; the communication module is further used for sending the preset reception information to the multimedia equipment in the target area according to the broadcasting time; and/or
The calculation module is further used for determining the broadcasting frequency according to the moving speed; the communication module is further used for sending the preset reception information to the multimedia equipment in the target area according to the broadcasting frequency;
the backend device further comprises:
the computing module is further used for performing coding operation on the preset reception information, wherein the coding operation comprises compression coding and channel coding;
the communication module is further used for sending the preset reception information subjected to the coding operation to the multimedia equipment in the target area according to the control information.
4. A back-end device, the back-end device comprising:
a processor, a memory and a bus, said processor and said memory being connected by said bus, wherein said memory is adapted to store a set of program code, said processor being adapted to invoke said program code stored in said memory to perform the method according to any of claims 1-2.
5. A computer-readable storage medium, comprising:
the computer readable storage medium having instructions stored therein which, when run on a computer, implement the method of any of claims 1-2.
6. A system for managing reception information, the system comprising a back-end device, a front-end device, and a multimedia device, wherein:
the backend device being adapted to perform the method steps of any of claims 1-2;
the front-end equipment is used for collecting client information and sending the client information to the back-end equipment;
the multimedia device is used for receiving and presenting preset reception information sent by the back-end device.
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| CN202211108425.5A CN115512479B (en) | 2022-09-09 | 2022-09-09 | Method for managing reception information and back-end equipment |
| PCT/CN2023/117741 WO2024051823A1 (en) | 2022-09-09 | 2023-09-08 | Method for managing reception information and back-end device |
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| CN202211108425.5A CN115512479B (en) | 2022-09-09 | 2022-09-09 | Method for managing reception information and back-end equipment |
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| CN115512479B (en) * | 2022-09-09 | 2024-04-09 | 北海市冠标智慧声谷科技有限责任公司 | Method for managing reception information and back-end equipment |
| CN118262421A (en) * | 2024-01-18 | 2024-06-28 | 壹仟零壹艺数字科技(海南)有限公司 | Hotel visitor detection method based on image enhancement |
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| WO2024051823A1 (en) | 2024-03-14 |
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