CN115445211A

CN115445211A - Processing method for calling back round game old player through telephone and related product

Info

Publication number: CN115445211A
Application number: CN202211158842.0A
Authority: CN
Inventors: 王一
Original assignee: Shenzhen Renma Interactive Technology Co Ltd
Current assignee: Shenzhen Renma Interactive Technology Co Ltd
Priority date: 2022-09-22
Filing date: 2022-09-22
Publication date: 2022-12-09

Abstract

The application provides a processing method for recalling game old players through telephone and a related product, wherein the method is realized by the following steps: acquiring at least one game record set corresponding to at least one drama plot of a turn-based game for a target user, wherein the time interval between the previous time of logging in the turn-based game and the current system time of the target user is greater than the preset time length; determining a target game strategy of a target user at a target game scenario node according to at least one game record set, wherein the target game scenario node is a game scenario node in at least one game scenario node; determining a man-machine conversation scenario for executing a phone recall service for a target user according to the target game scenario node and the target game strategy; and carrying out voice call with the terminal equipment according to the man-machine conversation script. By adopting the method of the embodiment of the application, the personalized determination of the man-machine conversation script is realized, and the return willingness of the user to turn-based games is improved.

Description

Processing method for calling back round game old player through telephone and related product

Technical Field

The present application relates to the general data processing technology field of the internet industry, in particular to a processing method for making old players play games through phone recall rounds and related products.

Background

With the rapid development of computer technology and the increasing abundance of software program types, it is becoming popular to play games on intelligent terminal devices in rounds such as ground level game. However, as the types of software functions that people can perform on the intelligent terminal device are more and more, the iteration of the types of software functions is faster and faster, and the problem of user churn becomes a big problem of maintaining stable operation of round-based games.

At present, most of measures taken by developers of turn-based games for dealing with the user churn problem are user recalls through the old users who call. However, in the current phone recall method, a fixed man-machine conversation scenario is often adopted for any user, and the specific man-machine conversation scenario is not established according to the actual situation of different users in the turn-based game, which causes that the user has difficulty in raising the interest of the user in uniform phone recall, and further causes that the efficiency of the phone recall method for user recall is low.

Disclosure of Invention

The embodiment of the application provides a processing method for recalling the old player of the turn-based game through a telephone and a related product.

In a first aspect, an embodiment of the present application provides a processing method for making an old player of a game through a phone call-back round, which is applied to a server of a game marketing system, where the game marketing system includes the server and a terminal device for logging in a character account of a target user, and the method includes:

acquiring at least one game record set corresponding to at least one game episode node of a turn-based game of a target user, wherein a single game record set comprises at least one game record of at least one game event of the user at the corresponding game episode node, a single game record comprises game data of at least one game turn generated by the user in the single game event of the corresponding game episode node, and the time interval between the previous time of logging in the turn-based game of the target user and the current system time is greater than preset time length;

determining a target game strategy of a target user at a target game scenario node according to at least one game record set, wherein the target game scenario node is a game scenario node in at least one game scenario node;

determining a man-machine conversation scenario for executing a telephone recall service for a target user according to the target game scenario node and the target game strategy;

and carrying out voice call with the terminal equipment according to the man-machine conversation script.

In one possible example, the at least one game record set comprises a plurality of game record sets; the determining a target game strategy of the target user at the target game scenario node according to at least one game record set includes:

sequencing the plurality of game record sets according to the sequence of the number of the game records from large to small to obtain a game record set sequence;

taking a game scenario node corresponding to a first game record set of the game record set sequence as a target game scenario node;

and determining a target game strategy of the target user according to the game record set of the target game scenario node.

It can be seen that, in the embodiment of the present application, a game scenario node corresponding to a first game record set including a game record set sequence with the largest number of game records is used as a target game scenario node. Therefore, the game records contained in the target game strategy of the target user are determined to be the most, and the target game strategy closer to the target user can be determined according to a large number of game records.

In one possible example, the game record set of the target game scenario node includes a plurality of game records, the game event refers to a game process event in which a user completely participates from a start point to an end point of the same game scenario node, the start point refers to a start time node of the corresponding game scenario node, and the end point refers to an end time node of the corresponding game scenario node;

the determining a target game strategy of the target user according to the game record set of the target game scenario node includes:

if the game role required by the target game scenario node is single, the following operations are executed:

analyzing the game data of at least one game turn in each game record of the plurality of game records to obtain a reference game strategy adopted by a target user in each game record;

determining a target game strategy according to a plurality of reference game strategies corresponding to the obtained game records;

if a plurality of game roles are needed by the target game scenario node, the following operations are executed:

grouping a plurality of game records according to game roles to obtain at least one game record group, wherein the game role combinations in any two game record groups are different, the same game record group comprises one or more game records, and the game role combinations corresponding to any two game records in a single game record group comprising a plurality of game records are the same;

for each game record group in at least one game record group, analyzing game data of at least one game round of each game record in the currently processed game record group to determine a reference game strategy adopted by a target user, and obtaining one or more reference game strategies corresponding to one or more game records of each game record group;

and determining a target game strategy of the target user under different game role combinations according to one or more reference game strategies of each game record group.

It can be seen that, in the embodiment of the present application, in the process of determining the target game policy of the target user according to the game record set of the target game scenario node, if a game role required by the target game scenario node is single, the game data of at least one game turn in each game record of the plurality of game records is analyzed to obtain a reference game policy adopted by the target user in each game record, and the target game policy is determined according to a plurality of reference game policies corresponding to the obtained plurality of game records; and if a plurality of game roles are needed by the target game scenario node, grouping the plurality of game records according to the game roles to obtain at least one game record group, analyzing game data of at least one game round of each game record in the currently processed game record group aiming at each game record group in the at least one game record group to determine a reference game strategy adopted by the target user, obtaining one or more reference game strategies corresponding to one or more game records of each game record group, and finally determining the target game strategy of the target user under the condition of different game role combinations according to the one or more reference game strategies of each game record group.

In one possible example, the analyzing the game data of at least one game round in each game record of the game records to obtain the reference game strategy adopted by the target user in each game record comprises:

if at least one game round of the currently processed game records is a single game round, determining a reference game strategy adopted by a target user in the currently processed game records according to the user game data in the single game round;

if at least one game round of the currently processed game records is a plurality of game rounds, the following operations are executed:

analyzing the relevance of user side operation strategies before adjacent game rounds in a plurality of game rounds, converging the game rounds with the relevance of consistent operation into a single reference game round, and obtaining an updated game round sequence;

determining the interaction complexity of the target game scenario nodes according to the updated game turn sequence;

if the interaction complexity is greater than or equal to the preset complexity, manually summarizing the updated game turn sequence to determine a reference game strategy adopted by the target user in the currently processed game record;

and if the interaction complexity is lower than the preset complexity, determining a reference game strategy adopted by the target user in the currently processed game record according to the user game data in the updated game round sequence.

It can be seen that, in the embodiment of the present application, when the game data of at least one game round in each game record of the plurality of game records is analyzed to obtain the reference game strategy taken by the target user in each game record, if at least one game round of the currently processed game record is a single game round, the reference game strategy taken by the target user in the currently processed game record is determined according to the user game data in the single game round; and if at least one game round of the currently processed game records is a plurality of game rounds, analyzing the relevance of user-side operation strategies before the adjacent game round in the plurality of game rounds, converging the game rounds with the relevance of consistent operation into a single reference game round to obtain an updated game round sequence, determining the interaction complexity of the target game scenario node according to the updated game round sequence, if the interaction complexity is greater than or equal to the preset complexity, manually summarizing the updated game round sequence to determine the reference game strategy adopted by the target user in the currently processed game records, and if the interaction complexity is lower than the preset complexity, determining the reference game strategy adopted by the target user in the currently processed game records according to the user game data in the updated game round sequence. Therefore, the determination process of the reference game strategy adopted by the target user in each game record is more personalized and targeted, and the accuracy of the reference game strategy is improved.

In one possible example, the determining the interaction complexity of the target game scenario node according to the updated game turn sequence includes:

determining the single-round average user operation times of the game round sequence according to the user operation times in the game data of each game round in the updated game round sequence;

and determining the interaction complexity of the target game scenario node according to the number of rounds contained in the game round sequence and the average operation times of the single-round users.

It can be seen that, in the embodiment of the present application, when the interaction complexity of the target game scenario node is determined according to the updated game round sequence, the single-round average user operation times of the game round sequence is determined according to the user operation times in the game data of each game round in the updated game round sequence, and finally, the interaction complexity of the target game scenario node is determined according to the number of rounds included in the game round sequence and the single-round average user operation times. And determining the interactive complexity of the target game scenario node according to the number of rounds included in the game round sequence and the operation times of the user, so that the determination process of the interactive complexity of the target game scenario node is closer to the operation characteristics of round-based games.

In one possible example, the determining the target game strategy according to the plurality of reference game strategies corresponding to the obtained plurality of game records includes:

taking the reference game strategy with the maximum repetition times in the multiple reference game strategies as a target game strategy; or,

and taking the reference game strategy of the game events in the plurality of reference game strategies closest to the current system time as a target game strategy.

It can be seen that, in the embodiment of the present application, when determining the target game policy according to the multiple reference game policies corresponding to the obtained multiple game records, the reference game policy with the largest repetition number in the multiple reference game policies is used as the target game policy, so that it is determined that the obtained target game policy is more suitable for the game habits of the target user; or, the reference game strategy of the plurality of reference game strategies, the game event of which is closest to the current system time, is taken as the target game strategy, so that the obtained target game strategy is determined to have clearer game impression as the target user is closer in time. Finally, the final determined target game strategy has more reference applicability.

In one possible example, if the required game character of at least one game scenario node is single, the human-machine dialog scenario includes a bootstrap dialect including an introduction for the single game character and a human-machine dialog scenario node;

if at least one game scenario node requires a plurality of game characters, the man-machine conversation scenario includes a guide dialog and a man-machine conversation scenario node, and the guide dialog includes introduction aiming at the plurality of game characters.

It can be seen that, in the embodiment of the present application, the human-computer dialogue scenario includes a dialogue introduction and a human-computer dialogue scenario node, and the dialogue introduction includes an introduction to a game role, so that the human-computer dialogue scenario is closer to a game scene of a turn-based game, thereby further waking up a game memory of a target user for the turn-based game, and further improving a return willingness of the target user for the turn-based game.

In one possible example, the human-computer dialog script includes a preset machine call and a preset user call, and a call sequence of the preset machine call and the preset user call, and the performing the voice call with the terminal device according to the human-computer dialog script includes:

outputting voice call statements to the terminal equipment according to a call sequence of the preset machine call;

receiving a user call fed back by the terminal equipment, and performing semantic recognition on the user call to obtain a semantic recognition result of the user call, wherein the semantic recognition result comprises a reference triple;

and outputting the next hop target preset machine call corresponding to the user call according to the matching relation between the reference triple and the triple subset of the preset user call and the call sequence.

It can be seen that, in the embodiment of the application, the man-machine dialogue script with a certain dialogue sequence and a certain skip condition is used for carrying out voice call with the terminal equipment, so that the interest and the interactivity of the voice call on the target user are improved, the interactive memory of the target user on the turn-based game is awakened, and the return willingness of the user on the turn-based game is further improved.

In one possible example, the preset machine call and the call sequence of the preset machine call are determined by a game interaction scenario of a turn-based game.

It can be seen that, in the embodiment of the present application, the call sequence of the preset machine call and the preset machine call is determined by the game interaction scene of the turn-based game, so that the content of the voice call is tightly combined with the game interaction scene of the turn-based game, and the voice call can further wake up the memory of the target user for the turn-based game, thereby improving the return will of the user for the turn-based game.

In a possible example, the outputting the next-hop target preset machine call corresponding to the user call according to the matching relationship between the semantic recognition result and the triple subset of the preset user call and the call sequence of the preset user call includes:

determining whether a matching relation exists between the reference triple and a triple subset of the preset user call;

if the reference triple and the preset user call triple subset have a matching relationship, outputting a preset machine call which meets a call sequence with the preset user call to the terminal equipment as a next-hop target preset machine call;

if no matching relation exists between the reference triple and the preset user call triple subset, determining a target emotion tendency corresponding to the user call according to the semantic recognition result, and acquiring a next-hop target preset machine call matched with the target emotion tendency from an emotion sentence library according to the target emotion tendency, wherein the emotion sentence library comprises corresponding relations between a plurality of preset emotion tendencies and a plurality of preset machine calls.

It can be seen that, in the embodiment of the application, the flexibility and the intelligence of the man-machine dialogue script for voice call are improved, the interest and the interactivity of the voice call on the target user are further improved, the interactive memory of the target user on the turn-based game is awakened, and the return willingness of the user on the turn-based game is further improved.

In a possible example, the performing semantic recognition on the user call to obtain a semantic recognition result of the user call includes:

determining a user call text according to the user call;

determining an analytic graph of a user call text, wherein the analytic graph comprises a plurality of analytic nodes and at least one analytic node relation line, the analytic nodes are single words, and the analytic node relation line is a connection line between two analytic nodes with a semantic relation and/or a grammatical relation;

and acquiring a reference triple included in the semantic recognition result according to the analytic graph, wherein the reference triple includes a target analytic node for representing the user intention to execute the event and a target analytic node relation line corresponding to the target analytic node.

It can be seen that in the embodiment of the application, the accuracy of semantic recognition is improved, so that the man-machine interaction scenario aiming at the game strategy of the user can be determined more individually and accurately, and the regression willingness of the user to the turn-based game is further improved.

In one possible example, the method further comprises:

performing the same attribute word expansion on each analysis node in the plurality of analysis nodes according to a preset word bank to obtain a plurality of expanded analysis nodes;

establishing expansion analysis node relation lines of a plurality of expansion analysis nodes and other expansion analysis nodes and/or analysis nodes;

if a matching relationship exists between the reference triple and the preset user call triple subset, determining whether a matching relationship exists between the extended reference triple and other preset user call triple subsets, wherein the extended reference triple comprises a target extended analysis node for representing a user intention execution event and a target extended analysis node relation line corresponding to the target extended analysis node, and other preset user calls are preset user calls except the preset user calls having the matching relationship with the reference triple;

if the matching relationship exists between the extended reference triple and the other preset user call triple subsets, taking other preset machine calls meeting the call sequence with other preset users as preset machine calls for a next hop target, and outputting the user calls received again when the matching relationship does not exist between the user calls and the preset user calls after the preset machine calls meeting the call sequence with the preset user calls are output as the preset machine calls for the next hop target;

if the reference triple is matched with the preset user call triple subset, determining whether a matching relationship exists between the extended reference triple and the preset user call triple subset;

and if the matching relation exists between the extended reference triple and the preset user conversation triple subset, taking the preset machine conversation meeting the conversation sequence with the preset user conversation as the next hop target preset machine conversation.

It can be seen that in the embodiment of the application, the preset word bank is used for performing the same-attribute word expansion on each of the plurality of analysis nodes, so that the target user intention execution event can be more accurately represented, and the semantic recognition accuracy of the user call can be improved by improving the semantic recognition success rate of the user call.

In one possible example, after performing a voice call with a terminal device according to a man-machine dialog, the method further includes:

acquiring a target answer record of the terminal equipment in the voice call;

determining target high-frequency words, wherein the high-frequency words are words which are used for representing interaction difficulty of turn-based games in the target answer records and have the number of times of mention by the terminal equipment greater than the preset number of times;

and determining a target prop, and sending the target prop into a role account of a target user, wherein the target prop is used for reducing the difficulty degree of the interaction difficulty.

It can be seen that, in the embodiment of the application, the return willingness of the target user to the turn-based game is improved by meeting the prop requirement of the target user to the turn-based game.

In one possible example, the preset triple subset of user calls includes a plurality of triple subsets corresponding to the historical matching frequency, the preset triple subset of user calls includes a plurality of triple subsets divided according to the user integration interval, and the next hop destination preset machine call corresponding to the user call is output according to the matching relationship between the reference triple and the triple subset of user calls and the call sequence of the preset user call, including:

acquiring a target user integral corresponding to a role account of a target user, and determining a target triple subset in which an integral interval corresponding to the target user integral falls;

the method comprises the steps of obtaining a plurality of triples with historical matching frequency in a first target preset proportion in a target triple subset, matching a reference triple with the triples with the historical matching frequency in the first target preset proportion to obtain a first matching relation, and outputting a next-hop target preset machine call corresponding to a user call according to the first matching relation.

It can be seen that, in the embodiment of the present application, the matching relationship of the reference triple is determined from the high-frequency matching triple in the target triple subset corresponding to the target user integral, so that the matching efficiency of the triples is improved.

Further, when the reference triplets and the triplets of the first target preset proportion are matched, the triplets of the second target preset proportion in the remaining triplets of the preset user call except the target triplets can be obtained, the reference triplets and the triplets of the second target preset proportion in the history matching frequency are matched to obtain a second matching relation, and the next hop target preset machine call corresponding to the user call is output according to the first matching relation and the second matching relation, wherein the second target preset proportion is smaller than the first target preset proportion.

In the embodiment of the application, the multiple triples with the history matching frequency in the preset proportion of the second target in the previous time are matched in the triple subset corresponding to the integration interval in which the target user integration does not fall, so that the accuracy of the matching relationship of the reference triples is ensured.

Further, the method may further include obtaining a high-frequency online time of the target user, where the online time includes a working day time, a weekend time, and a holiday time, and if the high-frequency online time of the target user is the weekend time and the holiday time, determining that the user integration interval is greater than at least one high-score triple subset of the target triple subset, obtaining multiple triples with a second target preset proportion before a history matching frequency in remaining triple subsets other than the target triple subset in the triple subset of the preset user call, and matching the reference triple with the multiple triples with the second target preset proportion before the history matching frequency, including:

and acquiring a plurality of triples with the historical matching frequency in the previous third target preset proportion in at least one high-score triple subset, and matching the reference triples with the historical matching frequency in the previous third target preset proportion, wherein the third target preset proportion is greater than the first target preset proportion.

It can be seen that, in the embodiment of the application, the matching process of the reference triplet is more targeted for the target user, and the accuracy and the individuation of the matching relationship of the reference triplet are ensured.

In a second aspect, an embodiment of the present application provides a processing apparatus for recalling a round-based game old player through a telephone, which is applied to a server of a game marketing system, wherein the game marketing system includes the server and a terminal device for logging in a character account of a target user, and the apparatus includes:

the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring at least one game record set corresponding to at least one game dramatic plot node of a target user in a turn-based game, a single game record set comprises at least one game record of at least one game event of the user in the corresponding game dramatic plot node, the single game record comprises game data of at least one game turn generated by the user in a single game event of the corresponding game dramatic plot node, and the time interval between the previous time of logging in the turn-based game and the current system time of the target user is greater than preset time length;

the first determining unit is used for determining a target game strategy of a target user at a target game scenario node according to at least one game record set, wherein the target game scenario node is a game scenario node in at least one game scenario node;

a second determination unit for determining a man-machine conversation scenario for executing a phone recall service for a target user according to the target game scenario node and the target game strategy;

and the communication unit is used for carrying out voice communication with the terminal equipment according to the man-machine conversation script.

In a third aspect, embodiments of the present application provide an electronic device, which includes a processor, a memory, and computer executable instructions stored on the memory and executable on the processor, and when the computer executable instructions are executed, the electronic device is caused to perform some or all of the steps described in any one of the methods of the first aspect of the embodiments of the present application.

In a fourth aspect, embodiments of the present application provide a computer-readable storage medium having stored thereon computer instructions, which, when executed on a communication apparatus, cause the communication apparatus to perform some or all of the steps as described in any one of the methods of the first aspect of the embodiments of the present application.

In a fifth aspect, the present application provides a computer program product, where the computer program product includes a computer program operable to cause a computer to perform some or all of the steps as described in any one of the methods of the first aspect of the embodiments of the present application. The computer program product may be a software installation package.

It can be seen that, in the embodiment of the present application, at least one game record set corresponding to at least one drama episode of a turn-based game of a target user is obtained, and a time interval between the time of the target user logging in the turn-based game last time and the current system time is greater than a preset time length; determining a target game strategy of a target user at a target game scenario node according to at least one game record set, wherein the target game scenario node is a game scenario node in at least one game scenario node; determining a man-machine conversation scenario for executing a phone recall service for a target user according to the target game scenario node and the target game strategy; and carrying out voice communication with the terminal equipment according to the man-machine conversation script. The man-machine conversation scenario for executing the telephone recall service for the target user is determined according to the target game scenario nodes and the target game strategy, so that the personalized determination of the man-machine conversation scenario is realized, and the return willingness of the user to the turn-based game is improved.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.

FIG. 1 is an exemplary diagram of a user recall system provided in an embodiment of the present application;

FIG. 2 is a schematic flowchart of a processing method for recalling a round game old player through a telephone according to an embodiment of the present application;

FIG. 3 is a schematic diagram of an architecture of a game marketing system according to an embodiment of the present disclosure;

FIG. 4 is a schematic diagram illustrating another exemplary method for processing an old player of a round-based game by phone recall according to an embodiment of the present application;

fig. 5 is an exemplary diagram of a parsing diagram of a user call text according to an embodiment of the present application;

FIG. 6 is a schematic diagram illustrating another exemplary method for processing an old player of a round-based game by phone recall according to an embodiment of the present application;

FIG. 7 is a schematic diagram of a processing device for recalling an old player of a round-based game through a telephone according to an embodiment of the present application;

fig. 8 is a schematic structural diagram of a server in a hardware operating environment of an electronic device according to an embodiment of the present application.

Detailed Description

In order to make the technical solutions of the present application better understood, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

Reference herein to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the application. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is explicitly and implicitly understood by one skilled in the art that the embodiments described herein can be combined with other embodiments.

The following describes an apparatus according to an embodiment of the present application with reference to the drawings.

Fig. 1 is a schematic diagram illustrating an example of a user recall system according to an embodiment of the present application, where as shown in fig. 1, the system includes a server and a terminal device logged in a role account of a target user, an activity associated with the role account includes a turn-based game, and the terminal device corresponds to the target user, and when the turn-based game desires to recall the target user, the server initiates a voice call to the terminal device so that the target user receives recall information. However, in the recall process, since the voice call is a fixed template preset for turn-based interactive interaction and is not personalized for the game strategy corresponding to the historical game turn of the target user in the turn-based game, the target user has difficulty in raising the return intention of the turn-based game in the face of a uniform recall call.

Based on this, the present application provides a processing method for recalling a game old player through a phone call, which is applied to a server of a game marketing system, the game marketing system includes the server and a terminal device for logging in a character account of a target user, please refer to fig. 2, fig. 2 is a schematic flow chart of the processing method for recalling a game old player through a phone call provided by the present application, as shown in fig. 2, the method includes the following steps:

101: the method comprises the steps of obtaining at least one game record set corresponding to at least one game dramatic plot of a turn-based game of a target user, wherein a single game record set comprises at least one game record of at least one game event of the user at the corresponding game dramatic plot node, a single game record comprises game data of at least one game turn generated by the user in the single game event of the corresponding game dramatic plot node, and the time interval between the previous time of logging in the turn-based game of the target user and the current system time is larger than preset time.

In a specific implementation, the turn-based game may be a strategy game, and further, may be a turn-based strategy game. Illustratively, the round play may be a poker game, or a poker game.

In the concrete implementation of the game plot nodes, if the turn-based game is a plot narrative game, the game plot nodes are developed according to a plot narrative logic line; if the turn-based game is a card game, such as a landlord game, the game scenario nodes are the only scenario nodes, that is, the game scenario node in which the target user takes the main role of the landlord and the game scenario node in which the target user takes the role of the farmer.

The preset time period may be 3 months, 6 months or other time periods in specific implementations.

102: and determining a target game strategy of the target user at a target game scenario node according to the at least one game record set, wherein the target game scenario node is a game scenario node in the at least one game scenario node.

In a specific implementation, the target game policy may be a game policy used by the target user in the target game scenario node when fighting with a human machine or other players.

103: and determining a man-machine conversation script for executing the telephone recall service aiming at the target user according to the target game scenario node and the target game strategy.

In a specific implementation, the man-machine conversation scenario may be an artificial customer service conversation scenario template having a certain conversation sequence and corresponding to a voice skip condition.

104: and carrying out voice call with the terminal equipment according to the man-machine conversation script.

The voice communication is carried out with the terminal equipment according to the man-machine conversation script, namely, the voice communication is carried out with the target user corresponding to the terminal equipment through manual customer service communication according to the man-machine conversation script calling terminal equipment so as to awaken the memory of the target user for the turn-based game, and therefore the intention of the target user for the return-based game is improved.

Illustratively, please refer to fig. 3, fig. 3 is a schematic structural diagram of a game marketing system according to an embodiment of the present application, and as shown in fig. 3, the game marketing system includes a server and a terminal device logged in a role account of a target user, when a turn-based game wishes to improve online liveness of the target user, the server obtains at least one game record set corresponding to at least one game scenario node of the turn-based game of the target user, determines a target game strategy of the target user at the target game scenario node according to the at least one game record set, determines a human-computer conversation scenario for executing a phone recall service for the target user according to the target game scenario node and the target game strategy, and finally initiates a voice call to the terminal device corresponding to the target user according to the human-computer conversation scenario and performs a voice call after the terminal device is turned on.

It can be seen that, in the embodiment of the present application, at least one game record set corresponding to at least one drama episode of a turn-based game of a target user is obtained, and a time interval between the time when the target user logs in the turn-based game last time and the current system time is greater than a preset time length; determining a target game strategy of a target user at a target game scenario node according to at least one game record set, wherein the target game scenario node is a game scenario node in at least one game scenario node; determining a man-machine conversation scenario for executing a phone recall service for a target user according to the target game scenario node and the target game strategy; and carrying out voice call with the terminal equipment according to the man-machine conversation script. The man-machine conversation scenario for executing the telephone recall service for the target user is determined according to the target game scenario nodes and the target game strategy, so that the personalized determination of the man-machine conversation scenario is realized, and the return willingness of the user to the turn-based game is improved.

sequencing the game record sets according to the sequence of the number of the game records from large to small to obtain a game record set sequence;

In one possible example, the game record set of the target game scenario node includes a plurality of game records, a game event refers to a game process event in which a user completely participates from a start point to an end point of the same game scenario node, the start point refers to a start time node of a corresponding game scenario node, and the end point refers to an end time node of the corresponding game scenario node;

analyzing game data of at least one game round of each game record in the currently processed game record group to determine a reference game strategy adopted by a target user aiming at each game record group in at least one game record group, and obtaining one or more reference game strategies corresponding to one or more game records of each game record group;

and determining the target game strategy of the target user under different game role combinations according to one or more reference game strategies of each game record group.

In a specific implementation, the game role may refer to a game role included in the role account of the target user, and may be single or multiple; or may be game characters included in the character accounts of the target user and other users.

In a specific implementation, if the turn-based game is a role-playing battle game, a combination of five game roles may be included in one game record group. The game role combinations corresponding to any two game records in a single game record group comprising a plurality of game records are the same, namely, the game role combinations corresponding to the game records in one game record group are the same and have no difference, so that the game record group has higher pertinence and accuracy on the reference game strategy adopted by the target user.

Referring to fig. 4 by way of example, fig. 4 is a schematic diagram illustrating another processing method for recalling an old player of a round-based game through a telephone according to an embodiment of the present application, and as shown in fig. 4, if the round-based game is a role-play battle game, a plurality of game records are grouped according to game roles to obtain two game record groups, where the game record group 1 includes 2 game records including a game record 1 and a game record 2, the game roles corresponding to the 2 game records are a, B, C, and D, the game record group 2 includes 1 game record including a game record 3, and the game roles are B, C, and E.

It can be seen that, in the embodiment of the present application, in the process of determining a target game policy of a target user according to a game record set of a target game scenario node, if a game role required by the target game scenario node is single, analyzing game data of at least one game round in each game record of a plurality of game records to obtain a reference game policy adopted by the target user in each game record, and determining the target game policy according to a plurality of reference game policies corresponding to the obtained plurality of game records; and if a plurality of game roles are needed by the target game scenario node, grouping the plurality of game records according to the game roles to obtain at least one game record group, analyzing game data of at least one game round of each game record in the currently processed game record group aiming at each game record group in the at least one game record group to determine a reference game strategy adopted by the target user, obtaining one or more reference game strategies corresponding to one or more game records of each game record group, and finally determining the target game strategy of the target user under the condition of different game role combinations according to the one or more reference game strategies of each game record group.

and if the interaction complexity is lower than the preset complexity, determining a reference game strategy adopted by the target user in the currently processed game record according to the updated user game data in the game turn sequence.

In a specific implementation, the determination may be performed according to game data of adjacent game rounds among the plurality of game rounds, the adjacent game rounds having a critical game scenario or game strategy, and the updated game round sequence is obtained by converging the game rounds of which the correlation is consistent operation into a single reference game round.

In a specific implementation, the interactive complexity of the target game scenario node is determined according to the updated game round sequence, and may be determined by performing weighted calculation on the number of rounds corresponding to the updated game round sequence and the average operation frequency of a single round.

Illustratively, if the turn-based game is a land-fighting main game and the game scenario node plays a main role for the target user, the updated game turn sequence is manually summarized to determine a reference game strategy adopted by the target user in the currently processed game record, and in a specific implementation, the reference game strategy can be that the target user tends to run single cards first and then walk pairs, and finally leave one hand to finish frying; or a target user selection tendency in the case of artificially converging a specific hand.

It can be seen that, in the embodiment of the present application, when the game data of at least one game round in each game record of the plurality of game records is analyzed to obtain the reference game strategy adopted by the target user in each game record, if at least one game round in the currently processed game record is a single game round, the reference game strategy adopted by the target user in the currently processed game record is determined according to the user game data in the single game round; and if at least one game round of the currently processed game record is a plurality of game rounds, analyzing the relevance of user-side operation strategies before the adjacent game rounds in the plurality of game rounds, converging the game rounds of which the relevance is consistent operation into a single reference game round to obtain an updated game round sequence, determining the interaction complexity of the target game scenario node according to the updated game round sequence, if the interaction complexity is greater than or equal to the preset complexity, manually summarizing the updated game round sequence to determine the reference game strategy adopted by the target user in the currently processed game record, and if the interaction complexity is lower than the preset complexity, determining the reference game strategy adopted by the target user in the currently processed game record according to the user game data in the updated game round sequence. Therefore, the determination process of the reference game strategy adopted by the target user in each game record is more personalized and targeted, and the accuracy of the reference game strategy is improved.

It can be seen that, in the embodiment of the present application, when determining a target game policy according to a plurality of reference game policies corresponding to a plurality of obtained game records, a reference game policy with the largest repetition number among the plurality of reference game policies is used as the target game policy, so as to determine that the obtained target game policy is more suitable for the game habit of a target user; or, the reference game strategy of the plurality of reference game strategies, the game event of which is closest to the current system time, is taken as the target game strategy, so that the obtained target game strategy is determined to have clearer game impression as the target user is closer in time. Finally, the final determined target game strategy has more reference applicability.

if a plurality of game characters are required by at least one game scenario node, the man-machine conversation scenario comprises a guide dialog and a man-machine conversation scenario node, and the guide dialog comprises introduction aiming at the plurality of game characters.

The guide dialect includes an introduction to a single game character, and in a specific implementation, the guide dialect may include introduction information such as character skills, skill effects, and the like to the single game character.

In a specific implementation, the man-machine conversation scenario node may be determined according to a type of a turn-based game, for example, when the turn-based game is a landlord game, the game scenario node may include scenario nodes such as "user confirms hand, and" user plays ", so that the man-machine conversation scenario node is determined according to the game scenario node.

In one possible example, the human-computer dialogue scenario includes a preset machine call and a preset user call, and a call sequence of the preset machine call and the preset user call, and the performing a voice call with the terminal device according to the human-computer dialogue scenario includes:

outputting voice call sentences to terminal equipment according to a call sequence of a preset machine call;

receiving a user call fed back by a terminal device, and performing semantic recognition on the user call to obtain a semantic recognition result of the user call, wherein the semantic recognition result comprises reference triples;

In a specific implementation, the semantic recognition is performed on the user call to obtain a semantic recognition result of the user call, and the semantic recognition result may be obtained by using a DNN-HMM speech recognition system or by using a natural language processing tool Stanford CoreNLP.

In the specific implementation of the reference triple, a text corresponding to a user call is converted into a semantic analysis graph through word segmentation processing to obtain at least two vocabulary nodes, and then the at least two vocabulary nodes, one or more semantic relations and/or grammatical relations are constructed, the reference triple is formed through one or more semantic relations and/or grammatical relations in a sentence and vocabulary nodes connected to two ends of the semantic relations and/or grammatical relations, and the vocabulary nodes can be words, phrases, entities and the like. The expression of a reference triplet may be in the form of { r (x, y) }, where x denotes a lexical node at a first end of the reference triplet, y denotes a lexical node at a second end of the reference triplet, and r denotes a semantic and/or syntactic relationship between the lexical node x and the lexical node y. There may be two or more lexical nodes and a plurality of semantic relationships and/or grammatical relationships in a user session, and thus there may be at least one reference triple in a user session.

Further, the semantic recognition result includes a reference triple, and in a specific implementation, the semantic recognition result may be literally completely consistent with the reference triple, or a meaning direction of the semantic recognition result may be consistent with a meaning direction of the reference triple. For example, if the semantic recognition result is "which hands i have can be played", the reference triplets may be "which hands i have can be played" that are literally identical to the semantic recognition result, and may also be "what hands i have", "what hands i can be played", "which hands i have", "what cards i can be played", and the like that are consistent with the meaning of the semantic recognition result.

In a specific implementation, the triple subset of the user call is a subset formed by a plurality of reference triples that may appear in the preset user call process.

Illustratively, if the matching relationship between the reference triple included in the semantic recognition result of the user call and the triple subset of the preset user call is "which hands can be played", and the reply result to "which hands can be played by me" in the call sequence of the preset user call is "XX cards on your hand" \8230, 8230and XX cards ", the next hop target preset machine call corresponding to the user call is output to inform the terminal device of the specific hand corresponding to the target user, so as to guide the target user to select the hand to be used.

It can be seen that, in the embodiment of the present application, when a voice call is performed with a terminal device according to a man-machine conversation scenario, a voice call statement is output to the terminal device according to a call sequence of a preset machine call, a user call fed back by the terminal device is received, semantic recognition is performed on the user call to obtain a semantic recognition result of the user call, and finally, a next hop target preset machine call corresponding to the user call is output according to a matching relationship between a reference triple and a triple subset of the preset user call and the call sequence of the preset user call. The man-machine dialogue script with a certain dialogue sequence and a jump condition is used for carrying out voice communication with the terminal equipment, so that the interest and the interactivity of the voice communication on a target user are improved, the interactive memory of the target user on turn-based games is awakened, and the return willingness of the user on the turn-based games is further improved.

The preset machine call may include background sound configuration information, sound configuration information of an artificial customer service, call scenario configuration information, and the like in specific implementation. The background sound configuration information can be background music of a turn-based game; the voice configuration information of the artificial customer service can be voice aside from the turn-based game; the conversation scenario configuration information may be a game scenario dialogue in the turn-based game, such as explanation and prompt of the game scenario.

The game interaction scene of the turn-based game can be an actual game scene of the turn-based game in specific implementation. Illustratively, if the turn-based game is a landlord game, the game interaction scenario of the turn-based game is to play a card game.

Illustratively, during a voice call with a terminal device according to a man-machine dialog script, a background sound may be set as background music of a turn-based game to arouse a memory of a target user for the turn-based game by hearing, and if a reply of the target user is not obtained from the terminal device for a long time, the server may report a voice of a man-made customer service on a scene of the game such as "fast-click bar", i's flowers all thanks! And prompting a target user corresponding to the terminal equipment to initiate a next instruction.

It can be seen that, in the embodiment of the present application, the call sequence of the preset machine call and the preset machine call is determined by the game interaction scene of the turn-based game, so that the content of the voice call is closely combined with the game interaction scene of the turn-based game, and the voice call can further awaken the memory of the target user for the turn-based game, thereby improving the return willingness of the user for the turn-based game.

In a possible example, the outputting the next hop target preset machine call corresponding to the user call according to the matching relationship between the semantic recognition result and the triple subset of the preset user call and the call sequence of the preset user call includes:

if the matching relation does not exist between the reference triple and the preset user call triple subset, determining a target emotional tendency corresponding to the user call according to the semantic recognition result, and acquiring a next-hop target preset machine call matched with the target emotional tendency from an emotional sentence library according to the target emotional tendency, wherein the emotional sentence library comprises the corresponding relation between a plurality of preset emotional tendencies and a plurality of preset machine calls.

In a specific implementation, it may be determined whether the reference triplet included in the semantic recognition result has a triplet that is literally completely consistent in the triplet subset of the preset user call, or it may be determined whether the reference triplet included in the semantic recognition result has a triplet that is consistent in meaning direction in the triplet subset of the preset user call.

For example, in a specific implementation, if a target user wishes to confirm a hand, the preset machine call is to broadcast hand information to a target user corresponding to the terminal device; if the target user wants to play the cards, the machine conversation is preset to broadcast the card playing information of the opponent to the target user corresponding to the terminal equipment according to the cards played by the target user. And by analogy, that is to say, the call sequence and the preset machine call have a question-answer logic corresponding relation.

The target emotion tendency corresponding to the user call is determined according to the semantic recognition result, and in specific implementation, the target emotion tendency corresponding to the user call is determined through semantic emotion analysis in semantic analysis.

The target emotional tendency may include a positive emotion, a negative emotion or other emotional tendency. Correspondingly, depending on the classification of the target emotional propensity, the emotion statement library may be constructed in correspondence with the target emotion classification, for example, if the target emotional propensity includes positive emotion and negative emotion, the emotion statement library may include a positive emotion statement library and a negative emotion statement library.

Illustratively, if the reference triplet is "so bad that it does not exist in the preset subset of user call triplets. If the target emotion tendency corresponding to the user call is determined to be a negative emotion according to the semantic recognition result, then a next-hop target preset machine call matched with the target emotion tendency is obtained from the negative emotion statement library according to the target emotion tendency of the negative emotion, and in combination with the interaction scene of the fighter, the next-hop target preset machine call corresponding to the reference triple can be set as 'whether you need to use the XX prop' to guide the user to send a next step instruction.

In the embodiment of the application, when outputting the next hop target preset machine call corresponding to the user call according to the matching relationship between the semantic recognition result and the triple subset of the preset user call and the call sequence of the preset user call, if the matching relationship exists between the reference triple and the triple subset of the preset user call, outputting the preset machine call meeting the call sequence with the preset user call to the terminal device as the next hop target preset machine call; if the matching relation does not exist between the reference triple and the preset user call triple subset, determining a target emotional tendency corresponding to the user call according to the semantic recognition result, and acquiring a next-hop target preset machine call matched with the target emotional tendency from the emotional statement library according to the target emotional tendency. Therefore, the flexibility and intelligence of the man-machine dialogue script for voice communication are improved, the interestingness and the interactivity of the voice communication on the target user are further improved, the interactive memory of the target user on the turn-based game is awakened, and the return willingness of the user on the turn-based game is further improved.

determining a user call text according to the user call;

The user call text is determined according to the user call, and in a specific implementation, the meaning of the user call reference identified through semantics can be converted into a character form to obtain the user call text.

In a specific implementation, the semantic relationship and/or the syntactic relationship may include a dependency relationship in a natural language processing tool Stanford CoreNLP, for example, a dependency relationship such as a verb (given) - - > direct object (dobj), a main component of a sentence (generally, a verb) - - > subject (nsubj), a dependency relationship (deponden, dep), a dynamic word modifier (modal modifier, mmod), and the like.

Illustratively, referring to fig. 5, fig. 5 is an exemplary schematic diagram of an analysis graph of a user call text provided in an embodiment of the present application, and as shown in fig. 5, when the user call text is "xiaoming to sit down to play with a fighter," xiaoming "is a subject," want "is a dynamic word modifier," sit down "is a main component of a sentence," play "is a verb, and" fighter "is a direct object, so that, in the analysis graph of the user call text" i want to sit down to play with a fighter, "sit down" and "xiaoming" are in a relation of the main component of the sentence — subject, "want" to sit down to be a dynamic word modifier of "and" sit down "and" play "have a dependency relation, and" play "and" fight with a verb — direct object "have a dependency relation.

It can be seen that, in the embodiment of the application, when the semantic recognition result of the user call is obtained by performing semantic recognition on the user call, the user call text is determined according to the user call, then the analysis graph of the user call text is determined, and the reference triple included in the semantic recognition result is obtained according to the analysis graph, wherein the reference triple includes a target analysis node for representing a user intention execution event and a target analysis node relation line corresponding to the target analysis node, so that the human-computer dialogue script for the user game strategy can be determined more individually and accurately by improving the accuracy of the semantic recognition, and the regression willingness of the user to the turn-based game is further improved.

In one possible example, the method further includes:

performing the same attribute word expansion on each of the plurality of analysis nodes according to a preset word bank to obtain a plurality of expanded analysis nodes;

establishing expansion analysis node relation lines of the plurality of expansion analysis nodes and other expansion analysis nodes and/or analysis nodes;

if the reference triple is matched with the preset user call triple subset, determining whether a matching relation exists between the extended reference triple and the preset user call triple subset;

and if the matching relation exists between the extended reference triple and the preset user call triple subset, taking the preset machine call meeting the call sequence with the preset user call as the next hop target preset machine call.

The preset thesaurus may be an activity term thesaurus of the turn-based game in a specific implementation.

In a specific implementation, the same attribute word expansion is performed on each analysis node in the multiple analysis nodes according to a preset word bank to obtain multiple expanded analysis nodes, and the multiple expanded analysis nodes can be obtained by determining synonyms of the word meaning indicated by the analysis nodes, for example, if the word meaning indicated by the analysis nodes is "examination", the multiple expanded analysis nodes obtained by performing the same attribute word expansion on the analysis nodes can include synonyms of "examination", and the like; the term "examination" may be obtained by determining a replacement word that may point to the same thing as the meaning of the vocabulary referred to by the analysis node, and for example, if the meaning of the vocabulary referred to by the analysis node is "examination", the plurality of extended analysis nodes obtained by extending the same attribute word for the analysis node may include a replacement word that points to the same thing as "examination", such as "score", "test paper", "review", and the like.

Exemplarily, please refer to fig. 6, where fig. 6 is a schematic view illustrating another processing method for making an old game player through a phone recall turn according to an embodiment of the present application, and as shown in fig. 6, the method includes providing a parsing node a and a parsing node B, performing, by a server, word expansion with the same attribute on the parsing node a and the parsing node B according to a preset lexicon to obtain extended parsing nodes including a, B, A1, A2, B1, and B2, connecting the extended parsing nodes two by two to obtain a plurality of extended parsing node relationship lines, and finally determining, by the server, a target parsing node representing an event intended to be executed by a target user and a target parsing node relationship line corresponding to the target parsing node according to the plurality of extended parsing nodes and the plurality of extended parsing node relationship lines obtained after word expansion with the same attribute. Obviously, after the same attribute word expansion is performed, a target analysis node representing the target user intention execution event and a target analysis node relation line corresponding to the target analysis node can be determined more accurately.

It can be seen that, in the embodiment of the present application, word expansion with the same attribute is performed on each parsing node in a plurality of parsing nodes according to a preset word library to obtain a plurality of extended parsing nodes, and an extended parsing node relation line between the plurality of extended parsing nodes and other extended parsing nodes and/or parsing nodes is established, so that if a matching relationship exists between a reference triple and a preset user call triple subset, it is determined whether a matching relationship exists between an extended reference triple and other preset user call triple subsets, and if a matching relationship exists between an extended reference triple and other preset user call triple subsets, a call with other preset machines satisfying a call sequence with other preset users is taken as a preset next hop target preset machine call; and if the reference triple is matched with the preset user call triple subset, determining whether a matching relationship exists between the extended reference triple and the preset user call triple subset, and if the matching relationship exists between the extended reference triple and the preset user call triple subset, taking a preset machine call meeting a call sequence with the preset user call as a next hop target preset machine call. The same attribute word expansion is carried out on each analysis node in the plurality of analysis nodes through a preset word stock, so that the target user intention execution event can be more accurately represented, and the semantic recognition accuracy of the user call can be improved by improving the semantic recognition success rate of the user call.

acquiring a target answer record of the terminal equipment in the voice call;

and determining a target prop, and sending the target prop to a role account of a target user, wherein the target prop is used for reducing the difficulty degree of the interaction difficulty.

In a specific implementation, the target answer record may be a sentence collection fed back by a target user corresponding to the terminal device for the voice call.

The preset number of times may be 3 times or other times in specific implementations.

In particular, the interaction difficulty of the turn-based game can be determined according to the activity characteristics of the turn-based game. Illustratively, if the turn-based game is a landlord game, the interaction difficulties include no specific hands, no credits, etc.

In the concrete implementation, if the turn-based game is a ground fighting owner game, the target prop can be a game prop in the ground fighting owner game, such as a card register prop, a negative point zero clearing prop, a point doubling prop and the like.

It can be seen that, in the embodiment of the application, after voice call is performed with the terminal device according to the man-machine conversation scenario, the target item for reducing the difficulty degree of the interaction difficulty degree is determined and sent to the role account of the target user by obtaining the target answer record of the terminal device in the voice call, determining the interaction difficulty degree used for representing the turn-based game in the target answer record and determining the target high-frequency words of which the terminal device mentions times are greater than the preset times. By meeting the prop requirements of the target users for the turn-based games, the return willingness of the target users for the turn-based games is improved.

In one possible example, the preset triple subset of the user call includes a plurality of triple sets corresponding to the historical matching frequency, the preset triple subset of the user call includes a plurality of triple subsets divided according to the user integration interval, and the preset machine call of the next hop target corresponding to the user call is output according to the matching relationship between the reference triple and the triple subset of the user call and the call sequence of the user call, including:

the method comprises the steps of obtaining a plurality of triples with a historical matching frequency in a previous first target preset proportion in a target triple subset, matching a reference triple with the triples with the historical matching frequency in the previous first target preset proportion to obtain a first matching relation, and outputting a next-hop target preset machine call corresponding to a user call according to the first matching relation.

In a specific implementation, if the user credit interval of the turn-based game is 0 to 10000, the triple subset may be divided into three triple subsets, namely a first triple subset, a second triple subset and a third triple subset, according to the user credit interval, where the user credit interval corresponding to the first triple subset is 6667 to 10000, the user credit interval corresponding to the second triple subset is 3334 to 6666, and the user credit interval corresponding to the third triple subset is 0 to 3333.

In the embodiment of the application, the matching efficiency of the triples is improved by determining the target triple subset in which the integral interval corresponding to the integral of the target user falls, matching the reference triple with the triples with the historical matching frequency in the previous preset proportion of the first target, and determining the matching relation of the reference triple from the high-frequency matching triples in the target triple subset corresponding to the integral of the target user.

Further, when the reference triple is matched with the triples of the first target preset proportion in the target triple subset, multiple triples of a second target preset proportion in the remaining triple subsets except the target triple subset in the triple subset of the preset user call may be obtained, the reference triple is matched with the triples of the second target preset proportion in the history matching frequency to obtain a second matching relationship, and the next hop target preset machine call corresponding to the user call is output according to the first matching relationship and the second matching relationship, where the second target preset proportion is smaller than the first target preset proportion.

It can be seen that, in the embodiment of the present application, a plurality of triples with a preset previous second target matching frequency in a triple subset corresponding to an integration interval in which the integration of the reference triple does not fall are matched, so as to ensure accuracy of a matching relationship of the reference triple.

and obtaining a plurality of triples with the historical matching frequency in the previous third target preset proportion in at least one high-component triple subset, and matching the reference triples with the historical matching frequency in the previous third target preset proportion, wherein the third target preset proportion is larger than the first target preset proportion.

It can be seen that, in the embodiment of the present application, by obtaining the high-frequency online time of the target user, when the active time of the target user is only weekend time and holiday time of a week, it can be known that the interaction capability of the target user for the turn-based game is strong, a plurality of triples in at least one high-score triple subset, where the historical matching frequency is in the previous third target preset proportion, are obtained, and the reference triples are matched with the triples in the previous third target preset proportion. Therefore, the matching process of the reference triples is more targeted for the target user, and the accuracy and the individuation of the matching relation of the reference triples are ensured.

Referring to fig. 7, in accordance with the embodiment shown in fig. 2, fig. 7 is a schematic structural diagram of a processing device for recalling an old player of a round-based game according to an embodiment of the present application, as shown in fig. 7:

a processing apparatus for making an old player of a game by recalling a round through a telephone, applied to a server of a game marketing system including the server and a terminal device for logging in a character account of a target user, said apparatus comprising:

an obtaining unit 201, configured to obtain at least one game record set corresponding to at least one drama node of a turn-based game of a target user, where a single game record set includes at least one game record of at least one game event of the user at the corresponding game scenario node, a single game record includes game data of at least one game turn generated by the user in a single game event of the corresponding game scenario node, and a time interval between a previous time when the target user logs in the turn-based game and a current system time is greater than a preset time length;

a first determining unit 202, configured to determine, according to at least one game record set, a target game policy of a target user at a target game scenario node, where the target game scenario node is a game scenario node in at least one game scenario node;

a second determining unit 203, configured to determine, according to the target game scenario node and the target game policy, a man-machine conversation scenario for executing a phone recall service for the target user;

and the communication unit 204 is used for carrying out voice communication with the terminal equipment according to the man-machine conversation script.

It can be seen that, in the apparatus provided in the embodiment of the present application, at least one game record set corresponding to at least one drama episode of a turn-based game of a target user is obtained, and a time interval between a time when the target user logs in the turn-based game last time and a current system time is greater than a preset time length; determining a target game strategy of a target user at a target game scenario node according to at least one game record set, wherein the target game scenario node is a game scenario node in at least one game scenario node; determining a man-machine conversation scenario for executing a phone recall service for a target user according to the target game scenario node and the target game strategy; and carrying out voice communication with the terminal equipment according to the man-machine conversation script. According to the device provided by the embodiment of the application, the man-machine conversation script for executing the telephone recall service of the target user is determined according to the target game scenario node and the target game strategy, so that the personalized determination of the man-machine conversation script is realized, and the return willingness of the user to the turn-based game is improved.

Specifically, the embodiment of the present application may perform division of the functional units according to the above method example for the processing device for recalling the game old player through the telephone, for example, each functional unit may be divided corresponding to each function, or two or more functions may be integrated into one processing unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit. It should be noted that, in the embodiment of the present application, the division of the unit is schematic, and is only one logic function division, and when the actual implementation is realized, another division manner may be provided.

In the several embodiments provided in the present application, it should be understood that the disclosed apparatus may be implemented in other manners. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units is merely a logical division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of some interfaces, devices or units, and may be an electric or other form.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one position, or may be distributed on multiple network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the embodiment.

In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units may be integrated into one unit. The integrated unit may be implemented in the form of hardware, or may be implemented in the form of a software program module.

The integrated units described above, if implemented in the form of software program modules and sold or used as a stand-alone product, may be stored in a computer readable memory. Based on such understanding, the technical solution of the present application may be substantially implemented or a part of or all or part of the technical solution contributing to the prior art may be embodied in the form of a software product stored in a memory, and including several instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method described in the embodiments of the present application. And the aforementioned memory comprises: a U-disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic disk, or an optical disk, and various media capable of storing program codes.

In accordance with the embodiment shown in fig. 2, an electronic device is provided in the embodiment of the present application, please refer to fig. 8, fig. 8 is a schematic diagram of a server structure of a hardware operating environment of an electronic device provided in the embodiment of the present application, and as shown in fig. 8, the electronic device includes a processor, a memory, and computer-executable instructions stored in the memory and operable on the processor, and when the computer-executable instructions are executed, the electronic device is enabled to execute instructions including any step of a processing method for recalling an old game player through a phone call.

The processor is a CPU (Central Processing Unit).

The memory, optionally a high-speed RAM memory, may also be a stable memory, such as a disk memory.

Those skilled in the art will appreciate that the configuration of the server shown in fig. 8 is not intended to be limiting and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components.

As shown in fig. 8, the memory may include an operating system, a network communication module, and computer-executable instructions for a processing method of recalling a round-based game to an old player. The operating system is used for managing and controlling hardware and software resources of the server and supporting the operation of executing instructions by the computer. The network communication module is used for realizing communication between each component in the memory and communication with other hardware and software in the server, and the communication may use any communication standard or protocol, including but not limited to GSM (Global System of Mobile communication), GPRS (General Packet Radio Service), CDMA2000 (Code Division Multiple Access 2000), WCDMA (Wideband Code Division Multiple Access), TD-SCDMA (Time Division-Synchronous Code Division Multiple Access), etc.

In the server shown in fig. 8, the processor is configured to execute computer-executable instructions for personnel management stored in the memory, and to implement the following steps: acquiring at least one game record set corresponding to at least one game episode node of a turn-based game of a target user, wherein a single game record set comprises at least one game record of at least one game event of the user at the corresponding game episode node, a single game record comprises game data of at least one game turn generated by the user in the single game event of the corresponding game episode node, and the time interval between the previous time of logging in the turn-based game of the target user and the current system time is greater than preset time length; determining a target game strategy of a target user at a target game scenario node according to at least one game record set, wherein the target game scenario node is a game scenario node in at least one game scenario node; determining a man-machine conversation scenario for executing a telephone recall service for a target user according to the target game scenario node and the target game strategy; and carrying out voice call with the terminal equipment according to the man-machine conversation script.

For the specific implementation of the server in the present application, reference may be made to the above embodiments of the processing method for making an old player of a game by recalling a turn through a telephone, which is not described herein again.

An embodiment of the present application provides a computer-readable storage medium, in which computer instructions are stored, and when the computer instructions are executed on a communication apparatus, the communication apparatus is caused to perform the following steps: the method comprises the steps that at least one game record set corresponding to at least one game dramatic plot of a turn-based game of a target user is obtained, a single game record set comprises at least one game record of at least one game event of the user at a corresponding game dramatic plot node, a single game record comprises game data of at least one game turn generated by the user in a single game event of the corresponding game dramatic plot node, and the time interval between the previous time of logging in the turn-based game of the target user and the current system time is longer than preset time; determining a target game strategy of a target user at a target game scenario node according to at least one game record set, wherein the target game scenario node is a game scenario node in at least one game scenario node; determining a man-machine conversation scenario for executing a phone recall service for a target user according to the target game scenario node and the target game strategy; and carrying out voice call with the terminal equipment according to the man-machine conversation script. The computer includes an electronic device.

The electronic terminal equipment comprises a mobile phone, a tablet computer, a personal digital assistant, wearable equipment and the like.

The computer-readable storage medium may be an internal storage unit of the electronic device described in the above embodiments, for example, a hard disk or a memory of the electronic device. The computer readable storage medium may also be an external storage device of the electronic device, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like, provided on the electronic device. Further, the computer-readable storage medium may also include both an internal storage unit and an external storage device of the electronic device. Computer-readable storage media are used to store computer-executable instructions and data as well as other computer-executable instructions and data needed by electronic devices. The computer-readable storage medium may also be used to temporarily store data that has been output or is to be output.

For the specific implementation of the computer-readable storage medium in the present application, reference may be made to the above embodiments of the processing method for making an old player of a game by recalling a round through a telephone, which are not described herein again.

Embodiments of the present application provide a computer program product, wherein the computer program product comprises a computer program operable to cause a computer to perform some or all of the steps of any of the processing methods for making an old player of a game by phone call back rounds as described in the above method embodiments, and the computer program product may be a software installation package.

It should be noted that any of the above embodiments of the processing method for recalling a game old player through a telephone will be described as a series of action combinations for simplicity of description, but those skilled in the art should understand that the present application is not limited by the described action sequence, as some steps may be performed in other sequences or simultaneously according to the present application. Further, those skilled in the art will appreciate that the embodiments described in the specification are presently preferred and that no particular act is required to implement the invention.

The embodiments of the present application are described in detail above, and the principle and implementation of the processing method for making old players through phone recall rounds of the present application are explained herein by applying specific examples, and the description of the above embodiments is only used to help understand the method and core ideas of the present application; meanwhile, for those skilled in the art, according to the idea of the processing method for making the old player of the game by recalling the rounds through the telephone, the embodiments and the application scope may be changed, and in summary, the content of the present specification should not be construed as a limitation to the present application.

While the present application has been described in connection with various embodiments, other variations to the disclosed embodiments can be understood and effected by those skilled in the art in practicing the claimed application, from a review of the drawings, the disclosure, and the appended claims. In the claims, the word "comprising" does not exclude other elements or steps, and the word "a" or "an" does not exclude a plurality. The mere fact that certain measures are recited in mutually different dependent claims does not indicate that a combination of these measures cannot be used to advantage.

Those skilled in the art will appreciate that all or part of the steps in the various methods of any of the above-described method embodiments for processing an old player in a round-based game by telephone recall may be accomplished by instructing associated hardware with a program, which may be stored in a computer-readable memory, which may include: flash Memory disks, read-Only memories (ROMs), random Access Memories (RAMs), magnetic or optical disks, and the like.

It is apparent that those skilled in the art can make various changes and modifications to the processing method of the game for making old players by recalling rounds through a telephone provided by the present application without departing from the spirit and scope of the present application. Thus, if such modifications and variations of the present application fall within the scope of the claims of the present application and their equivalents, the present application is intended to include such modifications and variations as well.

Claims

1. A processing method for making an old player of a game by recalling rounds through a telephone, applied to a server of a game marketing system including the server and a terminal device logged in a character account of a target user, the method comprising:

acquiring at least one game record set corresponding to at least one game dramatic plot of the turn-based game by the target user, wherein a single game record set comprises at least one game record of at least one game event of the user at the corresponding game dramatic plot node, a single game record comprises game data of at least one game turn generated by the user in a single game event of the corresponding game dramatic plot node, and the time interval between the previous time of logging in the turn-based game by the target user and the current system time is greater than preset time length;

determining a target game strategy of the target user at a target game scenario node according to the at least one game record set, wherein the target game scenario node is a game scenario node in the at least one game scenario node;

determining a man-machine conversation scenario for executing a phone recall service for the target user according to the target game scenario node and the target game strategy;

and carrying out voice communication with the terminal equipment according to the man-machine conversation script.

2. The method of claim 1, wherein the at least one game record set comprises a plurality of game record sets; the determining the target game strategy of the target user at the target game scenario node according to the at least one game record set comprises:

taking a game scenario node corresponding to a first game record set of the game record set sequence as the target game scenario node;

and determining the target game strategy of the target user according to the game record set of the target game scenario node.

3. The method of claim 2, wherein the game record set of the target game scenario node comprises a plurality of game records, the game event is a game process event in which a user participates completely from a start point to an end point of the same game scenario node, the start point is a start time node of the corresponding game scenario node, and the end point is an end time node of the corresponding game scenario node;

the determining a target game strategy of the target user according to the game record set of the target game scenario node comprises:

if the game role required by the target game scenario node is single, executing the following operations:

analyzing game data of at least one game round in each game record of the game records to obtain a reference game strategy adopted by the target user in each game record;

determining the target game strategy according to a plurality of reference game strategies corresponding to the obtained game records;

if a plurality of game roles are needed by the target game scenario node, executing the following operations:

grouping the plurality of game records according to game roles to obtain at least one game record group, wherein the game role combinations in any two game record groups are different, the same game record group comprises one or more game records, and the game role combinations corresponding to any two game records in a single game record group comprising a plurality of game records are the same;

for each game record group in the at least one game record group, analyzing game data of at least one game turn of each game record in the currently processed game record group to determine a reference game strategy adopted by the target user, and obtaining one or more reference game strategies corresponding to one or more game records of each game record group;

and determining the target game strategy of the target user under the condition of different game role combinations according to one or more reference game strategies of each game record group.

4. The method of claim 3, wherein analyzing the game data for at least one game round in each game record of the plurality of game records to obtain a reference game strategy adopted by the target user in the each game record comprises:

if at least one game round of the currently processed game records is a single game round, determining a reference game strategy adopted by the target user in the currently processed game records according to the user game data in the single game round;

analyzing the relevance of user side operation strategies before adjacent game rounds in the plurality of game rounds, converging the game rounds with the relevance of consistent operation into a single reference game round, and obtaining an updated game round sequence;

if the interaction complexity is greater than or equal to a preset complexity, manually summarizing the updated game turn sequence to determine a reference game strategy adopted by the target user in the currently processed game record;

5. The method of claim 4, wherein determining the interaction complexity of the target game scenario node according to the updated game round sequence comprises:

and determining the interaction complexity of the target game scenario node according to the number of rounds included in the game round sequence and the average number of user operations in the single round.

6. The method according to any one of claims 3-5, wherein determining the target game strategy according to the obtained plurality of reference game strategies corresponding to the plurality of game records comprises:

taking the reference game strategy with the maximum repetition number in the plurality of reference game strategies as the target game strategy; or,

and taking the reference game strategy of the plurality of reference game strategies, wherein the game event is closest to the current system time as the target game strategy.

7. The method of any of claims 3-5, wherein if the required game character for the at least one game scenario node is single, the human machine dialog scenario includes a bootstrap call including an introduction to the single game character and a human machine dialog scenario node;

if the at least one game scenario node needs a plurality of game roles, the man-machine conversation scenario comprises a guide dialogues and the man-machine conversation scenario node, and the guide dialogues comprise introductions aiming at the plurality of game roles.

8. A processing apparatus for recalling a round-based game old player through a telephone, applied to a server of a game marketing system including the server and a terminal device logged in a character account of a target user, the apparatus comprising:

an obtaining unit, configured to obtain at least one game record set corresponding to at least one dramatic plot of the turn-based game by the target user, where a single game record set includes at least one game record of at least one game event of the user at a corresponding game plot node, a single game record includes game data of at least one game turn generated by the user in a single game event of the corresponding game plot node, and a time interval between a previous time when the target user logs in the turn-based game and a current system time is greater than a preset time length;

a first determining unit, configured to determine, according to the at least one game record set, a target game policy of the target user at a target game scenario node, where the target game scenario node is a game scenario node in the at least one game scenario node;

a second determining unit, configured to determine, according to the target game scenario node and the target game policy, a man-machine conversation scenario for performing a phone recall service for the target user;

9. An electronic device comprising a processor, a memory, and computer executable instructions stored on the memory and executable on the processor, which when executed, cause the electronic device to perform the method of any of claims 1-7.

10. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program comprising program instructions that, when executed by a processor, cause the processor to carry out the method according to any one of claims 1-7.