CN115297100A - Method for guiding patient to carry out self-rescue mutual help when calling for help 120 by telephone - Google Patents
Method for guiding patient to carry out self-rescue mutual help when calling for help 120 by telephone Download PDFInfo
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- CN115297100A CN115297100A CN202210945876.8A CN202210945876A CN115297100A CN 115297100 A CN115297100 A CN 115297100A CN 202210945876 A CN202210945876 A CN 202210945876A CN 115297100 A CN115297100 A CN 115297100A
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- 230000008569 process Effects 0.000 claims abstract description 11
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- 208000037265 diseases, disorders, signs and symptoms Diseases 0.000 description 3
- 238000003825 pressing Methods 0.000 description 3
- 230000003187 abdominal effect Effects 0.000 description 2
- 238000002680 cardiopulmonary resuscitation Methods 0.000 description 2
- 210000002345 respiratory system Anatomy 0.000 description 2
- 244000141359 Malus pumila Species 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
- H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H80/00—ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
- H04N21/21—Server components or server architectures
- H04N21/218—Source of audio or video content, e.g. local disk arrays
- H04N21/2187—Live feed
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
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Abstract
The invention relates to the technical field of emergency guidance, in particular to a method for guiding patients to carry out self-rescue mutual help during telephone call for help 120.A command center 120 sends a car dispatching order to an ambulance, meanwhile, a dispatcher sends a piece of information to a mobile phone of a person calling for help, and an interactive channel is established between the command center 120 and the person calling for help through the information; through the interactive channel, the person calling for help can acquire the audio and video emergency teaching information in real time in the 'empty window period' waiting for the emergency ambulance to arrive at the emergency site, and the person calling for help can save oneself or mutually help according to the audio and video emergency teaching information. Compared with the prior art, the method for guiding the patient to carry out self-rescue mutual-rescue when calling for help 120 by the telephone enables the guided person in the emergency site to obtain clearer and more accurate rescue measures and can feed back the measures to the guided person in time, so that the whole remote guidance process is more stereoscopic, and the aim of guiding the patient or the personnel in the emergency site to carry out self-rescue mutual-rescue emergency treatment can be fulfilled.
Description
[ technical field ] A method for producing a semiconductor device
The invention relates to the technical field of emergency guidance, in particular to a method for guiding patients to carry out self-rescue mutual help when calling for help 120 by telephone.
[ background of the invention ]
When a patient needs first aid, the patient or emergency field personnel can dial 120, after the telephone is dialed, a person needs to be called for help to provide a detailed address and disease causes, and a dispatcher dispatches an emergency vehicle to the field according to the needs. In the 'blank window period' when the emergency ambulance arrives at the scene, the patient or emergency scene personnel can be remotely guided to carry out self-rescue or mutual rescue, and the existing methods for remotely guiding the patient to carry out self-rescue and mutual rescue are carried out by a telephone, such as an MPDS hierarchical diagnosis and treatment system in the United states, an IMPDS intelligent priority scheduling system in the Tianweil company and the like. For example, the MPDS instructs field personnel to save themselves and rescue themselves when the emergency vehicle travels to the "empty window" of the emergency field by adding a telephone instruction link in the command dispatch link at 120. For example, when instructing a patient to perform cardiopulmonary resuscitation, the person to be instructed can be informed via a telephone line of the pressing position, the pressing frequency (pressing can be performed following an alert tone in the telephone). For example, when the respiratory tract is blocked, the physician can tell the Helimek's abdominal impaction method to rescue the patient by telephone.
The method for remotely guiding patients to carry out self-rescue mutual rescue in the 120 commanding and scheduling system in the prior art is carried out through a telephone, even if a guider has medical general knowledge, the problem that professionals guide non-professionals to rescue the patients also exists, the way and the content of the acquired information are limited because the guided person can only receive guidance through the telephone, the problems that treatment measures are not professional and the like exist in the field treatment process, the illness condition of the patients is easy to deteriorate or die, but the gold rescue time of many sudden diseases is very short, and the lives of the patients can only be saved through the rescue of the field personnel, so that how to improve the rescue quality of the field self-rescue mutual rescue is the problem to be solved by the invention.
[ summary of the invention ]
In order to overcome the problems, the invention provides a method for guiding patients to save themselves and save themselves when calling for help 120 by telephone, which can effectively solve the problems.
The invention provides a technical scheme for solving the technical problems, which comprises the following steps: the method for guiding the patient to carry out self-rescue mutual help when calling for help 120 by the telephone is provided, which comprises the following steps:
s1, receiving a 120 telephone call for help by a 120 command center;
s2, receiving personnel of the command center 120 make a call and determine related information of a caller;
s3, dispatching personnel of the 120 command center sends a car dispatching order to the ambulance according to the information of the caller, meanwhile, the dispatching personnel sends a piece of information to the mobile phone of the caller, and an interaction channel is established between the 120 command center and the caller through the information;
and S4, through the interactive channel, the person calling for help can acquire the audio and video emergency teaching information in real time in the 'empty window period' of waiting for the emergency ambulance to arrive at the emergency site, and the person calling for help can save oneself or mutually help according to the audio and video emergency teaching information.
Preferably, in step S3, the information sent by the dispatcher to the cell phone of the rescuer includes a link for establishing information interaction between the rescuer and the command center, and after the rescuer actively clicks the link, the cell phone application software or the wechat applet is automatically started, initiated by the rescuer, and the interaction pipeline between the rescuer and the command center 120 is established through the cell phone application software.
Preferably, in step S4, the command center professional 120 may perform remote audio-video guidance on the rescuer, or the hospital emergency department personnel of the dispatched ambulance may perform remote audio-video guidance on the rescuer, or the dispatched ambulance-accompanied doctor may perform remote audio-video guidance on the rescuer.
Preferably, in the step S4, the instructor can see the scene of the guided person through the video, and the guided person is provided with a clearer and more accurate guiding step and guiding opinion.
Preferably, in step S4, the guidance person may push a matched teaching course to the caller according to the field condition of the caller through the mobile phone APP software.
Preferably, the teaching tutorials comprise illustrations, explanation videos, and animation videos.
Preferably, in step S3, the person calling for help can directly ask for help from the ambulance through the emergency car phone displayed on the mobile phone application software or the wechat applet.
Preferably, the help-seeking mode comprises telephone contact or video interaction.
Preferably, in the step S3, the process of establishing the interaction channel between the command center and the rescuer may adopt a univariate link technology or an app link technology.
Preferably, in step S3, the information sent by the dispatcher to the cell phone of the caller may be a short message or a WeChat message.
Compared with the prior art, the method for guiding the patient to carry out self-rescue mutual-rescue when calling for help 120 by the telephone can lead the person to be guided to obtain clearer and more accurate rescue measures in the first-aid site by the technical means such as real-time audio and video transmission and the like in the 'empty window period' when the person waiting for help arrives at the first-aid site by the emergency ambulance, and can feed back the clear and more accurate rescue measures to the person to be guided in the first-aid site to lead the whole remote guidance process to be richer and more stereoscopic, thereby achieving the purpose of improving the quality of guiding the patient himself or the personnel in the first-aid site to carry out self-rescue mutual-rescue first-aid.
[ description of the drawings ]
FIG. 1 is a general flow chart of a method for guiding a patient to perform self-rescue mutual aid when calling for help 120 by telephone according to the present invention;
FIG. 2 is an exemplary diagram of suggesting an interaction channel via a short message;
FIG. 3 is a flow chart of the service usage of a univeral link.
[ detailed description ] A
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
It should be noted that all directional indications (such as up, down, left, right, front, and back … …) in the embodiments of the present invention are limited to relative positions on the designated view, not absolute positions.
In addition, the descriptions related to "first", "second", etc. in the present invention are only for descriptive purposes and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include at least one such feature. In the description of the present invention, "a plurality" means at least two, e.g., two, three, etc., unless specifically limited otherwise.
Referring to fig. 1, the method for guiding a patient to perform self-rescue mutual aid when calling for help 120 by telephone of the present invention is applied to a pre-hospital first aid 120 commanding and dispatching system, and comprises the following steps:
and S1, receiving a 120 telephone call for help by a 120 command center.
And S2, a reception person of the command center calls the phone and determines related information of the caller 120.
In the step S2, the receiver determines information such as an address, a contact way, a disease condition, a subjective appeal, and the like of the caller.
And S3, dispatching personnel of the 120 command center sends a car dispatching order to the ambulance according to the information of the caller, meanwhile, the dispatching personnel sends a piece of information to a mobile phone of the caller, and an interactive channel is established between the 120 command center and the caller through the information.
In the step S3, the dispatcher dispatches the ambulance to the scene according to the condition of the patient, the position of the emergency station, the willingness of the patient and the condition of the ready ambulance.
In the step S3, the information sent by the dispatcher to the mobile phone of the caller includes a link for establishing information interaction between the caller and the command center, and after the caller actively clicks the link, software applications such as mobile application software (APP) or a wechat applet are automatically started, initiated by the caller, and an interaction pipeline between the caller and the command center 120 is established through the mobile application software. The information sent to the mobile phone of the person calling for help by the dispatcher can be short messages or WeChat messages, and the key point is to ensure that the mobile phone of the person calling for help can receive the information. The mobile phone of the person calling for help can be a mobile phone which is used by the person calling for help or a mobile phone which is used by the person calling for help and informs a command center of the contact of the emergency site of the person receiving the first aid.
Referring to fig. 2, the process of establishing an interaction channel between a command center and a caller is described below by taking a short message as an example.
In the two promotion short messages in fig. 2, the link cmbt.cn/zzJUiR in the first short message can be used for opening a link of a promotion activity, and further "palm life" APP application software can be opened through the link in the WEB page; and the link cmbt.cn/xZ8RgR in the short message II can directly open the APP software for loan recruitment, and when the APP does not exist in the mobile phone, the mobile phone system can also prompt the user to check the application and download the application.
The process of establishing an interaction channel between the command center and the caller can adopt univariate link technology or app links technology.
Please refer to fig. 3, which shows a service usage flow of a universal link. The univarial link is a general link technology which is launched by the apples after ios9, the front end can open the apps by accessing a common https link, and if the apps is not installed, the https link content can be accessed normally.
app links is a technology developed after android 6.0, and functions similar to univeral link, and are not described in detail herein.
The specific principle of opening the wechat applet through the short message is as follows: a developer can obtain the URL Scheme for opening any page of the applet through a server interface, and a background supports the generated URL Scheme with expired invalidation and permanent validity. With the URL Scheme, a developer and an operator can wake up a user through short messages, mails and the like, so that the user can directly open a webpage from the outside of the WeChat to jump the WeChat. The relevant details are not set forth.
Whether the APP or the WeChat applet is used, the software application can acquire relevant information of the current caller in the 120 command scheduling system through the link in the short message and the information in the link, wherein the relevant information includes but is not limited to a receiving order, a vehicle dispatching order, a dispatched vehicle, personnel on the vehicle, a contact telephone, a vehicle position and the like, and an interactive pipeline between the caller and the 120 command center is established through the APP or the WeChat applet and other software applications.
In the step S3, the command center may obtain the location information of the person calling for help in real time through the interactive channel.
In the step S3, after the command center obtains the position information of the person calling for help, the command center may send the position information to the vehicle-mounted information terminal of the ambulance, and the ambulance may also obtain the position information of the person calling for help in real time.
In the step S3, the vehicle-mounted information terminal of the ambulance may automatically navigate to the location of the person calling for help according to the location information of the person calling for help.
In the step S3, the command center may send the real-time location information of the ambulance to the rescuer, and monitor the location of the ambulance in real time through the cell phone application of the rescuer.
In the step S3, the person calling for help can directly ask for help from the ambulance through the mobile phone application software (APP) or the emergency car phone displayed on the wechat applet, and the help-asking mode includes phone contact, video interaction and the like.
And S4, through the interactive channel, the person calling for help can acquire the audio and video emergency teaching information in real time in an 'empty window period' waiting for the emergency ambulance to arrive at the emergency site, and the person calling for help can carry out self-help or mutual help according to the audio and video emergency teaching information.
In the step S4, the professional in the command center 120 may perform remote audio/video guidance on the person calling for help, or the hospital emergency department personnel of the dispatched ambulance may perform remote audio/video guidance on the person calling for help, or the doctor on the dispatched ambulance may perform remote audio/video guidance on the person calling for help. That is, the staff dedicated to the command center 120, the hospital emergency department staff of the dispatched ambulance, and the dispatched emergency vehicle-mounted doctor can all become the instructor for real-time audio/video emergency guidance of the person calling for help, and the person calling for help is the instructed person.
In the step S4, the caller may obtain the audio and video emergency teaching information in real time through a mobile phone, and the 120 command center professional and the hospital emergency department personnel of the dispatched ambulance may transmit the audio and video emergency teaching information to the caller through a computer, and the dispatched ambulance-mounted doctor may transmit the audio and video emergency teaching information to the caller through a mobile phone or a tablet.
In the step S4, the instructor can see the scene situation of the guided person through the video, and provide clearer and more accurate guidance steps and guidance opinions for the guided person.
In the step S4, the guidance person can push the matched teaching tutorial to the caller according to the field condition of the caller through the mobile phone APP software. For example, for cardiopulmonary resuscitation, providing illustrations, providing instructional video, providing compression animation video, etc.; aiming at the blockage of foreign matters in the respiratory tract, a teaching video of the Helmhick abdominal impact method and the like can be provided, and the guidance person can learn and apply quickly, so that the accuracy and the success rate of self-rescue and mutual rescue of patients are improved.
According to the invention, in the 'empty window period' when a rescuer waits for the emergency ambulance to arrive at the emergency site, whether remote guidance is carried out through the 120 command dispatching center, or remote guidance is carried out through dispatched doctors in a hospital or dispatched doctors on the emergency ambulance, the person to be guided to the emergency site can obtain clearer and more accurate rescue measures through technical means such as real-time audio and video transmission and the like, and can feed back the rescue measures to the person to be guided in time, so that the whole remote guidance process is richer and more stereoscopic, and the purpose of guiding the patient or the personnel in the emergency site to carry out self-rescue and mutual rescue emergency treatment quality can be achieved.
And S5, after the ambulance arrives at the emergency site, rescuing the patient to get on the ambulance.
And S6, the ambulance brings the patient back to the hospital.
Compared with the prior art, the method for guiding the patient to carry out self-rescue mutual-rescue when calling for help 120 by the telephone can lead the person to carry out remote guidance by the guide in the 'empty window period' when the person waiting for the first-aid vehicle to arrive at the first-aid site, lead the person to be guided to obtain clearer and more accurate rescue measures in the first-aid site through technical means such as real-time audio and video transmission and the like, and can feed the measures back to the guide in time, lead the whole remote guidance process to be richer and more stereoscopic, and achieve the aim of guiding the patient or the personnel in the first-aid site to carry out self-rescue mutual-rescue first-aid quality.
The above description is only a preferred embodiment of the present invention, and not intended to limit the scope of the present invention, and any modifications, equivalents, improvements, etc. made within the spirit of the present invention should be included in the scope of the present invention.
Claims (10)
1. The method for guiding the patient to carry out self-rescue mutual help when calling for help 120 by telephone is characterized by comprising the following steps:
s1, receiving a 120 telephone call for help by a 120 command center;
s2, receiving personnel of the command center 120 make a call and determine related information of a caller;
s3, dispatching personnel of the 120 command center sends a car dispatching order to the ambulance according to the information of the caller, meanwhile, the dispatching personnel sends a piece of information to the mobile phone of the caller, and an interaction channel is established between the 120 command center and the caller through the information;
and S4, through the interactive channel, the person calling for help can acquire the audio and video emergency teaching information in real time in the 'empty window period' of waiting for the emergency ambulance to arrive at the emergency site, and the person calling for help can save oneself or mutually help according to the audio and video emergency teaching information.
2. The method as claimed in claim 1, wherein in step S3, the information sent by the dispatcher to the cell phone of the person calling for help 120 includes a link for establishing information interaction between the person calling for help and the command center, and after the person calling for help actively clicks the link, the mobile phone application software or the WeChat applet is automatically started, initiated by the person calling for help, and the interactive pipeline between the person calling for help and the command center 120 is established through the mobile phone application software.
3. The method for guiding the patient to perform self-rescue mutual aid when calling for help 120 by telephone as claimed in claim 1, wherein in step S4, the professional staff of the command center 120 can perform remote audio-video guidance on the person calling for help, or the hospital emergency department staff of the dispatched ambulance can perform remote audio-video guidance on the person calling for help, or the doctor on the dispatched ambulance can perform remote audio-video guidance on the person calling for help.
4. The method for guiding a patient to perform self-rescue mutual aid when calling for help 120 according to claim 3, wherein in the step S4, the guiding person can see the scene situation of the guided person through video, and more clear and accurate guiding steps and guiding opinions are provided for the guided person.
5. The method for guiding a patient to perform self-rescue mutual-help in the process of calling for help 120 by a telephone as claimed in claim 4, wherein in the step S4, the guiding person can push a matched teaching course to the caller according to the field condition of the caller by using the mobile phone APP software.
6. The method for guiding a patient to self-rescue mutual aid when calling for help 120 by phone as claimed in claim 5 wherein the teaching tutorial comprises a graphic description, an explanation video, an animation video.
7. The method for guiding self-rescue mutual-help of a patient when calling for help 120 by telephone as claimed in claim 2, wherein in the step S3, the person calling for help can directly ask for help from the ambulance by the mobile phone application software or the emergency car phone displayed on the WeChat applet.
8. The method of claim 7, wherein the method of guiding the patient to perform self-rescue mutual aid when calling for help 120 comprises telephone contact or video interaction.
9. The method for guiding self-rescue mutual aid for the patient when calling for help 120 by telephone as claimed in claim 1, wherein in step S3, the process of establishing the interactive channel between the command center and the caller can use universal link technology or app links technology.
10. The method for guiding the patient to perform self-rescue mutual aid in the process of calling for help 120 by telephone as claimed in claim 1, wherein the information sent by the dispatcher to the mobile phone of the caller in step S3 can be short message or WeChat information.
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| CN202210945876.8A CN115297100A (en) | 2022-08-08 | 2022-08-08 | Method for guiding patient to carry out self-rescue mutual help when calling for help 120 by telephone |
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| CN202210945876.8A CN115297100A (en) | 2022-08-08 | 2022-08-08 | Method for guiding patient to carry out self-rescue mutual help when calling for help 120 by telephone |
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| CN210956178U (en) * | 2020-03-02 | 2020-07-07 | 中国联合网络通信集团有限公司 | Mobile emergency system and ambulance |
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2022
- 2022-08-08 CN CN202210945876.8A patent/CN115297100A/en active Pending
Patent Citations (6)
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| US20110307266A1 (en) * | 2007-05-14 | 2011-12-15 | Henley Terry L | Real-time interactive proactive, automated patient tracking and patient/hospital staff/care provider engagement system and method |
| WO2014037038A1 (en) * | 2012-09-05 | 2014-03-13 | G.A.D. Global Assistance And Development Corporation Gmbh | Instant aid |
| CN104767802A (en) * | 2015-03-27 | 2015-07-08 | 贾健明 | Pre-hospital emergency medical aid emergency help integration system and application thereof |
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