CN115240286A - Special condition control system, method, equipment and storage medium for self-service toll lane - Google Patents
Special condition control system, method, equipment and storage medium for self-service toll lane Download PDFInfo
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07B—TICKET-ISSUING APPARATUS; FARE-REGISTERING APPARATUS; FRANKING APPARATUS
- G07B15/00—Arrangements or apparatus for collecting fares, tolls or entrance fees at one or more control points
- G07B15/06—Arrangements for road pricing or congestion charging of vehicles or vehicle users, e.g. automatic toll systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
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- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L2209/00—Additional information or applications relating to cryptographic mechanisms or cryptographic arrangements for secret or secure communication H04L9/00
- H04L2209/84—Vehicles
Abstract
The invention discloses a special situation control system, method, equipment and storage medium for a self-service toll lane. The system comprises: the system comprises a remote control terminal and at least one self-service charging terminal; the self-service charging terminals are used for forming special situation information and sending the special situation information to the remote control end when abnormal conditions are detected in the self-service charging operation of the vehicles to be charged; and executing corresponding back control operation according to the received back control instruction so as to realize normal vehicle passing. And the remote control terminal is used for analyzing the special situation information, determining the special situation event dimension to which the special situation information belongs, generating a response control instruction according to the response control operation information of the manager and sending the response control instruction to the self-service charging terminal. Through carrying out special case information dimension division with the processing mode of special case information, managers need not to carry out analysis to the abnormal conditions again, directly operates under the suggestion of different dimensions, has improved the treatment effeciency, has realized lane business self-service processing, has improved the traffic efficiency in lane.
Description
Technical Field
The invention relates to the technical field of self-service charging, in particular to a special situation control system, method, equipment and storage medium for a self-service charging lane.
Background
With the continuous increase of the automobile holding capacity, the traffic flow of each expressway is often very large, and the traditional manual charging mode is long in time consumption.
The current self-service charging equipment is widely applied to the high-speed industry, and few-people self-service in a station yard can be realized by depending on the self-service charging equipment. However, the method is limited by the influence of networking charging rules and vehicle type and license plate recognition factors, lane charging services cannot realize complete lane service self-help processing, a small number of toll collectors in a station cannot intervene rapidly, and lane passing efficiency is influenced.
Disclosure of Invention
The invention provides a special situation control system, method, equipment and storage medium for a self-service toll lane, which can realize remote processing of the special situation of the self-service toll lane.
According to a first aspect of the present invention, there is provided a special case control system for a self-service toll lane, comprising: the system comprises a remote control end and at least one self-service charging terminal; each self-service charging terminal establishes communication connection with the remote control terminal,
the self-service charging terminal is used for forming special situation information of the abnormal situation when the abnormal situation is detected in the self-service charging operation of the vehicle to be charged and sending the special situation information to the remote control terminal;
the remote control terminal is used for analyzing the special situation information, determining the special situation event dimension to which the special situation information belongs, generating a back control instruction according to back control operation information input by a manager relative to the special situation event dimension, and sending the back control instruction to the self-service charging terminal;
and the self-service charging terminal is used for executing corresponding back control operation according to the received back control instruction so as to realize normal vehicle passing of the vehicle to be passed.
According to a second aspect of the present invention, there is provided a special case control method for a self-service toll lane, comprising:
through a self-service charging terminal, when an abnormal condition is detected in the self-service charging operation of a vehicle to be charged, special situation information of the abnormal condition is formed and sent to the remote control terminal;
analyzing the special situation information through a remote control terminal, determining the special situation dimension to which the special situation information belongs, generating a back control instruction according to back control operation information input by a manager relative to the special situation dimension, and sending the back control instruction to the self-service charging terminal;
and executing corresponding back control operation according to the received back control instruction through the self-service charging terminal so as to realize normal vehicle passing of the vehicle to be passed.
According to a third aspect of the present invention, there is provided an electronic apparatus comprising:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein, the first and the second end of the pipe are connected with each other,
the memory stores a computer program executable by the at least one processor, the computer program being executable by the at least one processor to enable the at least one processor to perform a method of situational control of a self-service toll lane as described in any of the embodiments of the present invention.
According to another aspect of the present invention, there is provided a computer-readable storage medium storing computer instructions for causing a processor to implement a method for special situation control of a self-service toll lane according to any one of the embodiments of the present invention when executed.
According to the technical scheme of the embodiment of the invention, a remote control end is in communication connection with at least one self-service charging terminal, the self-service charging terminal classifies abnormal conditions encountered by vehicles to be passed in the self-service charging process and determines the abnormal conditions as special condition information, the remote control end divides the dimensions of the special condition information according to the processing mode of the special condition information, a manager does not need to analyze the abnormal conditions, can directly operate under the prompting of different special condition information dimensions, and forms a back control instruction, so that the processing efficiency of the manager is improved, and the self-service charging terminal executes corresponding back control operation according to the back control instruction, so that the normal vehicle passing of the vehicles is realized. The lane service self-service processing is realized, and the traffic efficiency of the lane is improved.
It should be understood that the statements in this section do not necessarily identify key or critical features of the embodiments of the present invention, nor do they necessarily limit the scope of the invention. Other features of the present invention will become apparent from the following description.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings required to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the description below are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a block diagram of a special situation control system of a self-service toll lane according to an embodiment of the present invention;
fig. 2 is a special situation control method of a self-service toll lane according to a second embodiment of the present invention;
fig. 3 is a schematic structural diagram of an electronic device implementing the special situation control method for the self-service toll lane according to the embodiment of the present invention.
Detailed Description
In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be obtained by a person skilled in the art without making any creative effort based on the embodiments in the present invention, shall fall within the protection scope of the present invention.
It should be noted that the terms "first," "second," and the like in the description and claims of the present invention and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
Example one
Fig. 1 is a structural block diagram of a special situation control system of a self-service toll lane according to an embodiment of the present invention, which is applicable to a situation where a special situation of a self-service toll lane is remotely controlled, and as shown in fig. 1, the special situation control system of a self-service toll lane includes: a remote control terminal 11 and at least one self-service charging terminal 12.
Wherein, the respective charging-assisted terminal 12 establishes communication connection with the remote control terminal 11.
In this embodiment, one remote control end may implement control over multiple self-service charging terminals 12, so it is necessary to establish communication connection between each self-service charging terminal 12 and the remote control end 11, where the communication connection is used for the self-service charging terminal 12 and the remote control end 11 to transmit information, and may be in a wireless mode (such as WIFI or bluetooth) or a wired mode, etc.
Specifically, each charging-assistant terminal can send a connection establishment request to the remote control terminal by searching for a wireless transmission signal (such as WIFI or bluetooth) sent by the corresponding remote control terminal, and the remote control terminal establishes communication connection with each charging-assistant terminal after automatic confirmation or directly establishes communication connection with the remote control terminal in a wired connection manner.
The self-service charging terminal 12 is configured to form special situation information of an abnormal situation when the abnormal situation is detected in the self-service charging operation of the vehicle to be charged, and send the special situation information to the remote control terminal.
It can be known that one self-service charging terminal 12 corresponds to one lane, and can control a passing device on the corresponding lane, such as a lifting rod, when the self-service charging terminal 12 confirms that the vehicle meets the passing requirement, such as after the self-service charging is completed, the self-service charging terminal 12 controls the passing device, so that the lifting rod is lifted up, and the vehicle can pass at the moment.
In this embodiment, the self-service charging terminal 12 may preset some passing conditions, and when the vehicle to be passed travels to the self-service charging terminal 12, automatically collect information, and determine whether the collected information meets the passing conditions, for example, obtaining license plate number, obtaining vehicle information such as vehicle type, and the like, are the passing conditions. The vehicle to be used may be understood as a vehicle that travels to the self-service charging terminal 12 and needs to be confirmed by the self-service charging terminal 12 to realize self-service charging. The self-service charging operation may be an operation of obtaining vehicle information of a vehicle to be charged, such as a license plate, a vehicle type, and the like, through the self-service charging terminal 12, and completing self-service charging according to the vehicle information. The abnormal condition can be understood as the condition that the self-service charging of the vehicle can not be realized and the auxiliary operation needs to be carried out by virtue of a remote control terminal or a driver, such as the conditions of payment failure, vehicle information acquisition incapability and the like.
It can be known that, the administrator of the remote control end 11 is not on site, and may not be able to grasp all the conditions of the site, so the self-service charging terminal 12 is required to integrate the conditions of the site, and transmit the information to the remote control end 11 in a special information manner, so that the administrator not on site can learn about the abnormal conditions of the site and the information required for solving the abnormal conditions, and make corresponding operations. The special information may include images and videos of abnormal vehicles, abnormal causes causing abnormal situations, operations required for handling abnormal situations, and the like.
Specifically, when a vehicle to be charged runs to the self-service charging terminal 12, the self-service charging terminal 12 needs to acquire vehicle information of the vehicle to be charged, a payment instruction is displayed at the self-service charging terminal 12 according to the vehicle information, so that a vehicle owner can pay according to the payment instruction to complete self-service charging operation, when abnormal conditions occur, the self-service charging operation cannot be completed, the self-service charging terminal 12 compares special condition information according to the abnormal conditions at the moment to determine corresponding special condition information, and the special condition information is transmitted to a remote control end which is already established with communication connection.
The remote control terminal 11 is configured to analyze the special situation information, determine a special situation event dimension to which the special situation information belongs, generate a response instruction according to response operation information input by a manager relative to the special situation event dimension, and send the response instruction to the self-service charging terminal 12.
In this embodiment, the special event dimension may be understood as a special event dimension formed by dividing the remote control terminal 11 according to the processing manner of the special event information. The administrator may be understood as a person who operates the remote control terminal. The callback operation information may be understood as information required to handle special events. The back control instruction may be a form of back control instruction, which is used to feedback back the back control operation information to the self-service charging terminal 12, to indicate that the self-service charging terminal 12 has acquired the required back control operation information, and may perform the next operation. If the special event is that the license plate number is not recognized, the back control operation information is the license plate number, and the back control instruction is used for indicating that the self-service charging terminal 12 has acquired the license plate number.
Specifically, the remote control terminal 11 receives the special situation information transmitted by the self-service charging terminal 12, matches the processing mode of the special situation information with the corresponding special situation event dimension by using a preset analysis program, determines the special situation event dimension to which the special situation information belongs, and the manager inputs the control back operation information required for processing the special situation event according to the special situation event dimension, generates a control back instruction, transmits the control back instruction to the corresponding self-service charging terminal 12, and indicates that the information required by the self-service charging terminal 12 is completely collected.
The self-service charging terminal 12 is configured to execute a corresponding back control operation according to the received back control instruction, so as to realize normal vehicle passing of the vehicle to be passed.
In the present embodiment, the corresponding back control operation may be understood as an operation for allowing the passing vehicle to pass through the vehicle, such as a passing operation or a charging operation.
Specifically, when the self-service charging terminal 12 receives a back control instruction sent by the remote control terminal 11, it considers that the required special situation information has been completely collected, and the abnormal situation has been solved, and executes a release operation or a charging operation, so as to realize normal vehicle passing of the vehicle to be passed.
According to the special situation control system of the self-service charging lane, the remote control end 11 is in communication connection with the at least one self-service charging terminal 12, the self-service charging terminal 12 classifies abnormal situations of vehicles to be charged in the self-service charging process and determines the abnormal situations as special situation information, the remote control end 11 divides dimensions of the special situation information according to a processing mode of the special situation information, a manager does not need to analyze the abnormal situations, can directly operate under the prompting of different special situation information dimensions, and forms a back control instruction, so that the processing efficiency of the manager is improved, and the self-service charging terminal 12 executes corresponding back control operation according to the back control instruction, so that the vehicles can normally pass. The lane service self-service processing is realized, and the traffic efficiency of the lane is improved.
The self-service charging terminal 12 is further configured to send a login request including terminal account information to the remote control terminal 11.
In this embodiment, the terminal account information may be understood as account information specific to each charging-assisted terminal 12, and is used for the remote control terminal 11 that has currently established a communication connection to confirm whether the charging-assisted terminal 12 is matched with the charging-assisted terminal.
Specifically, after the communication connection is established for the first time, each charging-assisted terminal 12 sends a login request including account information of each terminal to its corresponding remote control terminal 11 through the communication connection channel, and the login request may be transmitted in the form of data.
The remote control terminal 11 is configured to perform information verification on the self-service charging terminal 12 according to terminal account information included in the login request, and obtain a remote control permission for the self-service charging terminal 12 after the verification is passed.
Specifically, the remote control terminal 11 may pre-store terminal account information of a plurality of correspondingly controlled self-service charging terminals 12, after receiving the login request, compare the terminal account information contained therein with the pre-stored terminal account information, if the terminal account information is consistent with the pre-stored terminal account information, pass verification, determine that the self-service charging terminal 12 belongs to the control terminal of the remote control terminal, and acquire the remote control authority for the self-service charging terminal 12; if the two are not consistent, the verification is not passed, and the self-service charging terminal 12 does not belong to the control terminal of the remote control terminal 11, and the remote control authority of the self-service charging terminal 12 cannot be acquired.
Further, the self-service charging terminal 12 includes: an abnormality detection module 121, a special case determination module 122, and an information transmission module 123.
And the abnormality detection module 121 is used for detecting the abnormal condition of the vehicle to be processed in the self-service charging operation.
Specifically, when the vehicle to be told does not complete the self-service charging operation, the abnormality detection module 121 in the self-service charging terminal 12 detects an abnormal condition and finds out the reason causing the abnormal condition.
The special case determining module 122 is configured to combine the captured abnormal vehicle image and the abnormal reason information causing the abnormal situation with the processing requirement to form corresponding special case information.
In this embodiment, the self-service charging terminal 12 may include an image capture device. The abnormal vehicle image may be captured by an image capture device. The abnormality cause information may be the occurrence of an abnormal situation due to the lack of necessary information required for passage.
Specifically, when the abnormality detection module 121 detects that the current vehicle waiting for passing is in an abnormal condition, the image of the abnormal vehicle may be captured by the camera device, the abnormal cause information of the abnormal condition is called, for example, the abnormal cause information may be vehicle information lacking, a traffic type where the vehicle is located cannot be determined, and in combination with the corresponding processing requirement, the vehicle information needs to be input when the vehicle information is lacking, and the processing requirement having different processing modes such as yes/no selection is required when the traffic type where the vehicle is located cannot be determined, so that the abnormal vehicle image, the abnormal cause information, and the processing requirement form special information corresponding to the abnormal condition.
And the information sending module 123 is configured to feed back the determined special situation information to the remote control terminal 11.
Specifically, the information sending module 123 comprehensively feeds back the abnormal situation to the remote control terminal 11 in a special information manner, so that the administrator can know the situation on site and the solution to be made.
Further, the special situation determining module 122 is specifically configured to:
and acquiring abnormal reason information causing the abnormal condition, and acquiring an abnormal vehicle image captured by the image acquisition device when the abnormal condition is detected.
Specifically, the release condition set in the self-service charging terminal 12 may be vehicle information acquisition, payment information reception, and the like, and when the vehicle to be passed does not satisfy the release condition, it is considered as an abnormal condition, the abnormal cause information causing the abnormal condition may be acquired according to the missing information, and the image of the current abnormal vehicle is captured by the image acquisition device, where the image of the abnormal vehicle includes information of a license plate and a vehicle type.
When a confirmation processing requirement of information confirmation exists at present, the confirmation special situation information is formed based on the abnormal reason information, the abnormal vehicle image and the confirmation processing requirement.
In the present embodiment, the confirmation processing requirement may be to confirm the information by way of yes/no.
For example, the waiting vehicle is a vehicle that can pass without paying a fee, and it is considered that the abnormal condition is that the vehicle information needs to be confirmed if it is not determined whether the waiting vehicle is a vehicle that can pass without paying a fee, which belongs to the requirement of confirmation processing. The confirmation special situation information is configured based on the abnormality cause information, the abnormal vehicle image including the vehicle information, and the confirmation processing requirement.
And when the current return processing requirement of information return exists, return special situation information is formed based on the abnormal reason information, the abnormal vehicle image and the return processing requirement.
In this embodiment, the backhaul processing requirement may be a processing requirement that requires information input.
For example, the self-service charging terminal 12 cannot acquire the license plate number of the vehicle to be passed, so that the vehicle cannot normally pass, and if the abnormal condition is considered to be caused by insufficient information, the administrator needs to input the license plate number of the vehicle to be passed and send the license plate number back to the self-service charging terminal 12, which is a return processing requirement. And forming confirmation special situation information based on the abnormal reason information, the abnormal vehicle image containing the vehicle information and the corresponding return processing requirement.
When a help seeking request of a driving user is received, the current help seeking requirement is determined, and help seeking special situation information is formed on the basis of the abnormal reason information, the abnormal vehicle image and the help seeking requirement.
Illustratively, the self-service charging terminal 12 may include a device capable of providing interaction, the device may include a help-seeking key, when the driving user needs help, the help-seeking key may be clicked to form a help-seeking request, the self-service charging terminal 12 receives the help-seeking request of the driving user, and if the current abnormal reason corresponds to the help-seeking request, the manager needs to establish contact with the driving user to be helped in a voice or video manner, that is, there is a help-seeking demand, and the abnormal reason information, the abnormal vehicle image and the help-seeking demand constitute special help-seeking information.
Further, the remote control terminal 11 includes: the system comprises a dimension division module 111, an event page display module 112 and a processing and controlling module 113;
the dimension division module 111 is configured to analyze the received special case information, and determine a special case dimension to which the special case information belongs by combining a preset event dimension division table, where the special case dimension includes: the method comprises the steps of confirming an event dimension, controlling an event dimension and seeking help event dimension.
In this embodiment, the preset event dimension division table may be understood as classifying the abnormal events according to a processing manner of a large number of different abnormal situations. Confirming the dimension of the event can be understood as an abnormal event needing to be judged yes/no; the dimension of the back control type event can be understood as an abnormal event which needs to input information operation and transmits the input information back to the self-service charging terminal 12; the help-class event dimension may be understood as an exceptional event that requires a voice or video connection to the manager.
Specifically, the remote control terminal 11 receives the special situation information transmitted by the self-service charging terminal 12, matches the special situation information with a preset event dimension division table, precisely divides the corresponding special situation information according to a processing mode, and determines the special situation dimension to which the special situation information belongs.
And the event page display module 112 is configured to determine a special situation display page matched with the special situation dimension, and display a processing requirement of the relative special situation information on the special situation display page.
Specifically, the remote control end 11 sets up a plurality of special situation display pages according to the dimension number of the special situation, displays the special situation information processing requirements under different special situation dimensions in a plurality of page forms, and is convenient for a manager to check and process according to the special situation with different dimensions. For example, in the page, the manager can see the reason of the abnormality, the operation required to be performed, the image of the abnormal vehicle, and the like.
And the processing and feedback control module 113 is configured to obtain feedback control operation information input by the administrator on the corresponding special case display page, and issue a feedback control instruction formed based on the feedback control operation information to the self-service charging terminal 12.
Specifically, when the dimension of the special event corresponds to the response operation, the remote control terminal 11 displays the special event on a corresponding special event display page, the response special event display page may include an information editing box for information supplement through an input method, so as to remind the manager to supplement the missing information, and after the manager inputs the supplemented information, that is, the response operation information, the remote control terminal 11 generates a response instruction with the corresponding response operation information and sends the response instruction to the corresponding self-service charging terminal 12, so as to prompt that the missing information of the self-service charging terminal 12 is completely supplemented.
Further, the event page display module 112 is specifically configured to:
and when the special case dimension is a confirmation type event dimension, displaying the information to be confirmed of the confirmation processing requirement in the related special case information on the special case display page, and presenting a confirmation control for information confirmation in the special case display page.
In this embodiment, the confirmation control may be a yes/no, correct/wrong control for determining the two controls, and confirmation of the information to be confirmed may be completed by clicking the corresponding control.
Specifically, when the dimension of the special event corresponds to the dimension of the confirmation-type special event, the remote control terminal 11 displays the special event on the confirmation-type special event display page, the manager can see the information to be confirmed, which is required for confirmation processing, on the confirmation-type special event display page, and the information can be confirmed by clicking the information confirmation control in the page based on the image of the abnormal vehicle.
For example, a vehicle waiting for passing without paying is defined as a green passing vehicle, if a fresh vehicle is delivered as a green passing vehicle, and when the fresh vehicle is delivered and cannot pass smoothly, a manager is required to confirm whether the vehicle is a green passing vehicle, then information such as an image of the vehicle is displayed on a confirmation type special situation display page in the remote control terminal 11, and the information may be in a text form, such as "whether the vehicle is a green passing vehicle? And displaying the information to be confirmed in the page, and judging the vehicle by clicking a yes/no control by a manager.
And when the special event dimension is a feedback control type event dimension, displaying the information to be returned required for return processing in the related special event information on a special event display page, and presenting an information editing frame for returning information editing in the special event display page.
Specifically, when the dimension of the special event corresponds to the dimension of the response-control-type special event, the remote control terminal 11 displays the special event on a response-control-type special event display page, a manager can see a prompt of information to be supplemented on the response-control-type special event display page, namely, the response processing requirement is displayed, the manager can find information to be supplemented, namely, response information, through the image of the abnormal vehicle, and can input corresponding response information through clicking an information editing box, so that the information lacking in the passing of the vehicle is perfected.
For example, the self-service charging terminal 12 cannot automatically acquire the license plate number of the vehicle to be passed, if the passing condition is not satisfied, the vehicle cannot pass, then information such as an image of the vehicle is displayed in a back-control type special case display page in the remote control terminal 11, and a manager can be reminded in a text form such as "please input the license plate number of the current vehicle" that the reason that the current vehicle cannot pass is that the self-service charging terminal 12 cannot automatically acquire the license plate number of the vehicle, and the manager can find the license plate number based on the image of the vehicle and input the license plate number of the vehicle by clicking an information editing box.
And when the special situation event dimension is a help seeking event dimension, displaying the information to be helped, which is required by help seeking processing, in the related special situation information on the special situation display page, and presenting a response control for help seeking response in the special situation display page.
Specifically, when the dimension of the special event corresponds to the dimension of the help-seeking event, that is, a person may click a help-seeking button at the self-service charging terminal 12, the remote control terminal 11 displays the special event on a help-seeking special event display page, and the manager can see a text such as that "No. 1 self-service charging terminal has sent a help-seeking request" on the help-seeking special event display page, and can establish communication connection with the person at the self-service charging terminal 12 in a voice or video manner by clicking a response control such as an "answer" button.
Preferably, the remote control terminal 11 further includes:
and the information reminding module is used for carrying out information reminding in an acousto-optic mode after the processing requirement display is carried out on the corresponding special situation display page through the event page display module.
Specifically, the remote control terminal 11 is further connected with an acousto-optic device, and after the event page display module displays the processing requirements on the corresponding special situation display page, namely, a special situation event needs to be processed by a manager, an instruction is automatically sent to the acousto-optic device to enable the acousto-optic device to work, and the manager is reminded of the event to be processed in an acousto-optic mode.
According to the special situation control method for the self-service toll lane, the dimensionality division is carried out in a special situation processing mode, the special situations with different dimensionalities are displayed through different special situation display pages, the management of a manager is facilitated through a classification mode, the operation needing to be carried out by the manager is directly displayed on the special situation display pages, the reason that the manager cannot pass through the vehicle is not needed to be judged, the processing efficiency is greatly improved, when an event to be processed exists, the manager is reminded through an acousto-optic mode, the manager can process the event in time, the processing efficiency is improved, and the passing efficiency of the lane is further improved.
Example two
As shown in fig. 2, a special situation control method for a self-service toll lane provided in the second embodiment of the present invention specifically includes the following steps:
s210, through the self-service charging terminal, when abnormal conditions are detected in the self-service charging operation of the vehicle to be charged, special situation information of the abnormal conditions is formed, and the special situation information is sent to the remote control terminal.
Illustratively, the self-service charging terminal is stored with set traffic conditions, when a vehicle is ready to be subjected to self-service charging operation, the self-service charging terminal automatically extracts information of the vehicle to judge the traffic conditions, when the extracted information of the vehicle does not meet the traffic conditions, the situation is abnormal, the self-service charging terminal can detect that the vehicle does not meet the traffic conditions due to reasons, special situation information is formed by the abnormal reasons, the vehicle image and the traffic conditions required to be supplemented, and the special situation information is sent to the remote control end which is established with communication connection, so that a manager of the remote control end can know the situation on site.
S220, analyzing the special situation information through the remote control terminal, determining the special situation event dimension to which the special situation information belongs, generating a response control instruction according to response control operation information input by a manager relative to the special situation event dimension, and sending the response control instruction to the self-service charging terminal.
Illustratively, the remote control end firstly performs dimension division on special events according to the processing mode of the special events, sets an event dimension division table according to the special events, compares the special events with the event dimension division table when receiving the special events to determine the special event dimension to which the special events belong, and displays the special events to a manager in a page form, the manager inputs corresponding back control operation information according to the information displayed on different pages corresponding to different special event dimensions, and the remote control end generates a back control instruction and transmits the back control instruction to the self-service charging terminal to prompt that the traffic condition of the self-service charging terminal is supplemented.
And S230, executing corresponding back control operation according to the received back control instruction through the self-service charging terminal so as to realize normal vehicle passing of the vehicle to be passed.
For example, the self-service charging terminal determines that the vehicle to be passed at this time meets the passing condition according to the received back control instruction, and then may execute the next back control operation, such as continuing to charge or pass, to realize normal vehicle passing of the vehicle to be passed.
The special situation control method of the self-service charging lane provided by the embodiment of the invention is implemented by the special situation control system of the self-service charging lane provided by the embodiment, a remote control terminal 11 is in communication connection with at least one self-service charging terminal 12, the self-service charging terminal 12 classifies abnormal situations encountered by vehicles to be passed in the self-service charging process and determines the abnormal situations as special situation information, the remote control terminal 11 divides dimensions of the special situation information according to the processing mode of the special situation information, a manager does not need to analyze the abnormal situations, can directly operate under the prompt of different dimensions of the special situation information, and forms a back control instruction, the processing efficiency of the manager is improved, and the self-service charging terminal 12 executes corresponding back control operation according to the back control instruction to realize normal vehicle passing of the vehicles. The lane service self-service processing is realized, and the traffic efficiency of the lane is improved.
EXAMPLE III
FIG. 3 illustrates a block diagram of an electronic device 10 that may be used to implement an embodiment of the invention. Electronic devices are intended to represent various forms of digital computers, such as laptops, desktops, workstations, personal digital assistants, servers, blade servers, mainframes, and other appropriate computers. The electronic device may also represent various forms of mobile devices, such as personal digital assistants, cellular phones, smart phones, wearable devices (e.g., helmets, glasses, watches, etc.), and other similar computing devices. The components shown herein, their connections and relationships, and their functions, are meant to be exemplary only, and are not meant to limit implementations of the inventions described and/or claimed herein.
As shown in fig. 3, the electronic device 10 includes at least one processor 11, and a memory communicatively connected to the at least one processor 11, such as a Read Only Memory (ROM) 12, a Random Access Memory (RAM) 13, and the like, wherein the memory stores a computer program executable by the at least one processor, and the processor 11 can perform various suitable actions and processes according to the computer program stored in the Read Only Memory (ROM) 12 or the computer program loaded from a storage unit 18 into the Random Access Memory (RAM) 13. In the RAM 13, various programs and data necessary for the operation of the electronic apparatus 10 may also be stored. The processor 11, the ROM 12, and the RAM 13 are connected to each other via a bus 14. An input/output (I/O) interface 15 is also connected to bus 14.
A number of components in the electronic device 10 are connected to the I/O interface 15, including: an input unit 16 such as a keyboard, a mouse, or the like; an output unit 17 such as various types of displays, speakers, and the like; a storage unit 18 such as a magnetic disk, an optical disk, or the like; and a communication unit 19 such as a network card, modem, wireless communication transceiver, etc. The communication unit 19 allows the electronic device 10 to exchange information/data with other devices via a computer network, such as the internet, and/or various telecommunication networks.
The processor 11 may be a variety of general and/or special purpose processing components having processing and computing capabilities. Some examples of processor 11 include, but are not limited to, a Central Processing Unit (CPU), a Graphics Processing Unit (GPU), various specialized Artificial Intelligence (AI) computing chips, various processors running machine learning model algorithms, a Digital Signal Processor (DSP), and any suitable processor, controller, microcontroller, or the like. The processor 11 performs the various methods and processes described above, such as the scenario-specific control method of the self-service toll lane.
In some embodiments, the self-service toll lane specific situation control method may be implemented as a computer program tangibly embodied in a computer readable storage medium, such as the storage unit 18. In some embodiments, part or all of the computer program may be loaded and/or installed onto the electronic device 10 via the ROM 12 and/or the communication unit 19. When the computer program is loaded into RAM 13 and executed by processor 11, one or more steps of the above described situational control method of self-service toll lanes may be performed. Alternatively, in other embodiments, the processor 11 may be configured by any other suitable means (e.g. by means of firmware) to perform a special case control method of a self-service toll lane.
Various implementations of the systems and techniques described here above may be implemented in digital electronic circuitry, integrated circuitry, field Programmable Gate Arrays (FPGAs), application Specific Integrated Circuits (ASICs), application Specific Standard Products (ASSPs), system on a chip (SOCs), load programmable logic devices (CPLDs), computer hardware, firmware, software, and/or combinations thereof. These various embodiments may include: implemented in one or more computer programs that are executable and/or interpretable on a programmable system including at least one programmable processor, which may be special or general purpose, receiving data and instructions from, and transmitting data and instructions to, a storage system, at least one input device, and at least one output device.
Computer programs for implementing the methods of the present invention can be written in any combination of one or more programming languages. These computer programs may be provided to a processor of a general purpose computer, special purpose computer, or other programmable data processing apparatus, such that the computer programs, when executed by the processor, cause the functions/acts specified in the flowchart and/or block diagram block or blocks to be performed. A computer program can execute entirely on a machine, partly on a machine, as a stand-alone software package partly on a machine and partly on a remote machine or entirely on a remote machine or server.
In the context of the present invention, a computer-readable storage medium may be a tangible medium that can contain, or store a computer program for use by or in connection with an instruction execution system, apparatus, or device. A computer readable storage medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. Alternatively, the computer readable storage medium may be a machine readable signal medium. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
To provide for interaction with a user, the systems and techniques described here can be implemented on an electronic device having: a display device (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to a user; and a keyboard and a pointing device (e.g., a mouse or a trackball) by which a user can provide input to the electronic device. Other kinds of devices may also be used to provide for interaction with a user; for example, feedback provided to the user can be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user may be received in any form, including acoustic, speech, or tactile input.
The systems and techniques described here can be implemented in a computing system that includes a back-end component (e.g., as a data server), or that includes a middleware component (e.g., an application server), or that includes a front-end component (e.g., a user computer having a graphical user interface or a web browser through which a user can interact with an implementation of the systems and techniques described here), or any combination of such back-end, middleware, or front-end components. The components of the system can be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: local Area Networks (LANs), wide Area Networks (WANs), blockchain networks, and the internet.
The computing system may include clients and servers. A client and server are generally remote from each other and typically interact through a communication network. The relationship of client and server arises by virtue of computer programs running on the respective computers and having a client-server relationship to each other. The server can be a cloud server, also called a cloud computing server or a cloud host, and is a host product in a cloud computing service system, so that the defects of high management difficulty and weak service expansibility in the traditional physical host and VPS service are overcome.
It should be understood that various forms of the flows shown above may be used, with steps reordered, added, or deleted. For example, the steps described in the present invention may be executed in parallel, sequentially, or in different orders, and are not limited herein as long as the desired result of the technical solution of the present invention can be achieved.
The above-described embodiments should not be construed as limiting the scope of the invention. It should be understood by those skilled in the art that various modifications, combinations, sub-combinations and substitutions may be made, depending on design requirements and other factors. Any modification, equivalent replacement, and improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. The utility model provides a special condition control system in self-service toll lane which characterized in that includes: the system comprises a remote control end and at least one self-service charging terminal; each self-service charging terminal establishes communication connection with the remote control terminal,
the self-service charging terminal is used for forming special situation information of the abnormal situation when the abnormal situation is detected in the self-service charging operation of the vehicle to be charged and sending the special situation information to the remote control terminal;
the remote control terminal is used for analyzing the special situation information, determining the special situation event dimension to which the special situation information belongs, generating a back control instruction according to back control operation information input by a manager relative to the special situation event dimension, and sending the back control instruction to the self-service charging terminal;
and the self-service charging terminal is used for executing corresponding back control operation according to the received back control instruction so as to realize normal vehicle passing of the vehicle to be passed.
2. The system of claim 1,
the self-service charging terminal is also used for sending a login request containing terminal account information to the remote control terminal;
and the remote control terminal is used for carrying out information verification on the self-service charging terminal according to the terminal account information included in the login request and obtaining the remote control authority of the self-service charging terminal after the verification is passed.
3. The system of claim 1, wherein the self-service charging terminal comprises:
the abnormality detection module is used for detecting the abnormal condition of the vehicle to be passed in the self-service charging operation;
the special situation determining module is used for combining the captured abnormal vehicle image and the abnormal reason information causing the abnormal situation with the processing requirement to form corresponding special situation information;
and the information sending module is used for feeding back the determined special situation information to the remote control terminal.
4. The system of claim 3, wherein the special case determination module is specifically configured to:
acquiring abnormal reason information causing the abnormal condition, and acquiring an abnormal vehicle image captured by an image acquisition device when the abnormal condition is detected;
when a confirmation processing requirement for information confirmation exists at present, forming confirmation special situation information based on the abnormal reason information, the abnormal vehicle image and the confirmation processing requirement;
when a return processing requirement of information return exists at present, return special situation information is formed based on the abnormal reason information, the abnormal vehicle image and the return processing requirement;
when a help seeking request of a driving user is received, the current help seeking requirement is determined, and based on the abnormal reason information, the abnormal vehicle image and the help seeking requirement, special help seeking information is formed.
5. The system of claim 1, wherein the remote control terminal comprises:
the dimension division module is used for analyzing the received special situation information, and determining the special situation dimension to which the special situation information belongs by combining a preset event dimension division table, wherein the special situation dimension comprises: confirming a class event dimension, a return control class event dimension and a help-seeking class event dimension;
the event page display module is used for determining a special situation display page matched with the special situation dimension and displaying the processing requirement relative to the special situation information on the special situation display page;
and the processing and feedback control module is used for acquiring feedback control operation information input by a manager on a corresponding special case display page and issuing a feedback control instruction formed based on the feedback control operation information to the self-service charging terminal.
6. The system of claim 5, wherein the remote control terminal further comprises:
and the information reminding module is used for carrying out information reminding in an acousto-optic mode after the processing requirement display is carried out on the corresponding special situation display page through the event page display module.
7. The system of claim 5, wherein the event page presentation module is specifically configured to:
when the special situation dimension is a confirmation type event dimension, displaying information to be confirmed of a confirmation processing requirement in the related special situation information on a special situation display page, and presenting a confirmation control for information confirmation in the special situation display page;
when the special situation dimension is a feedback control type event dimension, displaying information to be returned, which is required for return processing, in the related special situation information on a special situation display page, and presenting an information editing frame for returning information editing in the special situation display page;
and when the special situation event dimension is a help seeking event dimension, displaying the information to be sought in the related special situation information for seeking help and processing requirements on a special situation display page, and presenting a response control for seeking help response in the special situation display page.
8. A special case control method of a self-service toll lane, performed by the special case control system of any one of claims 1 to 7, the method comprising:
through a self-service charging terminal, when an abnormal condition is detected in the self-service charging operation of a vehicle to be charged, special situation information of the abnormal condition is formed and sent to the remote control terminal;
analyzing the special situation information through a remote control terminal, determining the special situation dimension to which the special situation information belongs, generating a response control instruction according to response control operation information input by a manager relative to the special situation dimension, and sending the response control instruction to the self-service charging terminal;
and executing corresponding back control operation according to the received back control instruction through the self-service charging terminal so as to realize normal vehicle passing of the vehicle to be passed.
9. An electronic device, comprising:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein the content of the first and second substances,
the memory stores a computer program executable by the at least one processor to enable the at least one processor to perform the method of claim 8.
10. A computer storage medium having stored thereon computer instructions for causing a processor to execute a method for situational control of a self-service toll lane as recited in claim 8.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202210868826.4A CN115240286A (en) | 2022-07-22 | 2022-07-22 | Special condition control system, method, equipment and storage medium for self-service toll lane |
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| CN202210868826.4A CN115240286A (en) | 2022-07-22 | 2022-07-22 | Special condition control system, method, equipment and storage medium for self-service toll lane |
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| WO2017041644A1 (en) * | 2015-09-07 | 2017-03-16 | 腾讯科技（深圳）有限公司 | Vehicle toll collection method, server, system and storage medium |
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