CN115239437A - Information processing method, information processing apparatus, storage medium, and electronic device - Google Patents

Information processing method, information processing apparatus, storage medium, and electronic device Download PDF

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Publication number
CN115239437A
CN115239437A CN202210945542.0A CN202210945542A CN115239437A CN 115239437 A CN115239437 A CN 115239437A CN 202210945542 A CN202210945542 A CN 202210945542A CN 115239437 A CN115239437 A CN 115239437A
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China
Prior art keywords
information
demand
payroll
order
processing
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Pending
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CN202210945542.0A
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Chinese (zh)
Inventor
林泽祥
叶玲玉
梁滔
孔国旭
毛维静
王梓
徐原
应开翔
王也
朱昱颖
郑铮
谷晓艳
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Zhejiang Koubei Network Technology Co Ltd
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Zhejiang Koubei Network Technology Co Ltd
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Priority to CN202210945542.0A priority Critical patent/CN115239437A/en
Publication of CN115239437A publication Critical patent/CN115239437A/en
Pending legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06315—Needs-based resource requirements planning or analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0605—Supply or demand aggregation
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
    • Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
    • Y02P90/30—Computing systems specially adapted for manufacturing

Abstract

The application discloses an information processing method, an information processing device, a storage medium and electronic equipment, and relates to the field of Internet. The method comprises the following steps: extracting order information in the material demand order of the target processing level fed back by the client; if the order information accords with the processing condition of the target processing level, generating a material pay according to the order information; configuring a priority label for the material pay according to the order information; if the demand type in the order information accords with the preset type, distributing the material payroll to a first customer service end and a second customer service end corresponding to the demand type; if the demand type in the order information does not accord with the preset type, distributing the material pay to a second customer service end; and sending the material processing information of the material payroll fed back by the second customer service end to the client corresponding to the material payroll. The method ensures the effectiveness and timeliness of material demand processing, so that the demands of special users who urgently need materials, are inconvenient to shop and the like can be met more quickly, and better service can be provided for the users.

Description

Information processing method, information processing apparatus, storage medium, and electronic device
Technical Field
The present application relates to the field of internet, and in particular, to an information processing method, an information processing apparatus, a storage medium, and an electronic device.
Background
With the rapid development of internet technology, e-commerce shopping software has long become one of the essential common tools in people's daily life. However, in emergency situations such as shortage of materials or bad environment, the same delivery mechanism is difficult to meet the requirements of basic living materials of special groups such as the old, infants, pregnant women and the like.
Disclosure of Invention
In view of this, the present application provides an information processing method, system, storage medium and electronic device, and mainly aims to solve the technical problem of meeting the urgent need of materials for users.
According to a first aspect of the present application, there is provided an information processing method including:
extracting order information in the material demand order of the target processing level fed back by the client;
if the order information meets the processing condition of the target processing level, generating a material pay list according to the order information;
configuring a priority label for the material pay according to the order information;
if the demand type in the order information accords with the preset type, distributing the material payroll to a first customer service end and a second customer service end corresponding to the demand type;
if the demand type in the order information does not accord with the preset type, distributing the material payroll to a second customer service end;
and sending the material processing information of the material payroll fed back by the second customer service terminal to the client corresponding to the material payroll.
According to a second aspect of the present application, there is provided an information processing method including:
the material demand order of the target processing level is sent to a server, so that the server generates a material payroll with a priority label according to order information of the material demand order, and the material payroll is distributed to a first customer service end and/or a second customer service end corresponding to the demand type according to the demand type in the order information;
and displaying the material processing information sent by the server.
According to a third aspect of the present application, there is provided an information processing method including:
the method comprises the steps that a material pay list sent by a server is displayed, wherein the material pay list comprises pay list information and a priority label;
responding to the acceptance operation of the material payroll, and sending acceptance information to a server;
responding to the processing operation of the material payroll, and acquiring remark processing information or material processing information of the material payroll;
and sending the remark processing information or the material processing information to a server.
According to a fourth aspect of the present application, there is provided an information processing apparatus comprising:
the information extraction module is used for extracting order information in the material demand order of the target processing level fed back by the client;
the generating module is used for generating a material pay according to the order information if the order information meets the processing condition of the target processing level;
the label configuration module is used for configuring a priority label for the material pay according to the order information;
the distribution module is used for distributing the material pay list to a first customer service end and/or a second customer service end corresponding to the demand type if the demand type in the order information meets the preset type; and the number of the first and second groups,
if the demand type in the order information does not accord with the preset type, distributing the material pay to a second customer service end;
and the communication module is used for sending the material processing information of the material payroll fed back by the second customer service terminal to the client corresponding to the material payroll.
According to a fifth aspect of the present application, there is provided an information processing apparatus comprising:
the communication module is used for sending the material demand order of the target processing level to the server so that the server generates a material payroll with a priority label according to order information of the material demand order and distributes the material payroll to a first customer service end and/or a second customer service end corresponding to the demand type according to the demand type in the order information;
and the display module is used for displaying the material processing information sent by the server.
According to a sixth aspect of the present application, there is provided an information processing apparatus comprising:
the display module is used for displaying the material payroll sent by the server, and the material payroll comprises payroll information and a priority label;
the acceptance module is used for responding to acceptance operation of the material payroll and sending acceptance information to the server;
the processing module is used for responding to the processing operation of the material payroll and acquiring remark processing information or material processing information of the material payroll; and sending the remark processing information or the material processing information to the server.
According to a seventh aspect of the present application, there is provided a storage medium having stored thereon a computer program which, when executed by a processor, implements the above-described information processing method.
According to an eighth aspect of the present application, there is provided an electronic device comprising a memory, a processor, and a computer program stored on the memory and executable on the processor, the processor implementing the information processing method when executing the program.
According to the information processing method, the information processing device, the storage medium and the electronic equipment, firstly, a server obtains a material demand order provided by a client through an online submission or offline communication mode, and extracts structured order information in the material demand order so as to determine information such as materials, distribution addresses and the like which are urgently needed by a user. The server determines whether the material demand order can meet the emergency delivery demand by comparing the processing conditions with the order information in the material demand order, and generates a material pay list according to the order information under the condition that the order information meets the processing conditions. And the server matches the corresponding priority label for the material payroll according to the order information, and marks the emergency degree of the material payroll by using the priority label so as to facilitate the customer service end to process the material payroll according to the priority label. After the priority label is configured, the material payroll is distributed to the first customer service end and/or the second customer service end according to the requirement type in the order information. And after receiving the material payroll, the first customer service end and/or the second customer service end displays the material payroll, and customer service personnel accept and process the material requirements in the payroll. After the customer service staff finishes the processing, the second customer service side feeds back the material processing information to the client side through the server so as to inform the user of the processing result of the material requirement. Thereby classify the goods and materials worksheet through order information and priority label to according to the reasonable circulation goods and materials worksheet of different grade type, and for the processing team that different demands allocation corresponds, guaranteed validity and the promptness that the goods and materials demand was handled, make special users' demands such as urgent needs goods and materials, inconvenient shopping can be satisfied more fast, provide better service for the user, solve the problem that the user purchased the goods and materials difficulty.
The foregoing description is only an overview of the technical solutions of the present application, and the present application can be implemented according to the content of the description in order to make the technical means of the present application more clearly understood, and the following detailed description of the present application is given in order to make the above and other objects, features, and advantages of the present application more clearly understandable.
Drawings
The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application. In the drawings:
fig. 1 is a schematic flowchart illustrating an information processing method provided in an embodiment of the present application;
FIG. 2 is a flow chart illustrating another information processing method provided by an embodiment of the present application;
fig. 3 is a schematic structural diagram illustrating an information processing apparatus according to an embodiment of the present application;
fig. 4 is a schematic structural diagram illustrating another information processing apparatus provided in an embodiment of the present application;
FIG. 5 is a schematic structural diagram of another information processing apparatus provided in an embodiment of the present application;
fig. 6 is a schematic view illustrating a scene of an information processing method according to an embodiment of the present application;
fig. 7 is a schematic view illustrating a scene of another information processing method provided in an embodiment of the present application;
fig. 8 is a schematic view illustrating a scene of another information processing method provided in an embodiment of the present application;
fig. 9 is a schematic view illustrating a scene of another information processing method provided in an embodiment of the present application;
fig. 10 is a scene schematic diagram illustrating still another information processing method according to an embodiment of the present application.
Detailed Description
The present application will be described in detail below with reference to the accompanying drawings in conjunction with embodiments. It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict.
In one embodiment, as shown in fig. 1, an information processing method is provided, which is described by taking the method as an example applied to a server, a client and a customer service end, and includes the following steps:
101. and the client sends the material demand order of the target processing level to the server.
Wherein the target processing level is used for indicating the demand urgency of the material demand order. The material demand order having the target processing level is more urgent for the user's demand than the material demand order having the default processing level.
In the embodiment, under the condition that a user urgently needs materials, but is in a severe environment such as a weather environment, inconvenient traffic and the like, or the user is inconvenient to obtain the materials by himself, the user can provide a material demand order with a target processing level to the platform through the client, so that the server can plan resources reasonably according to the user demand, the living needs of the user are met, and the living quality and health of the user are guaranteed.
For example, the old people are in bed with fractures, and the adult paper diaper is used up and is in urgent need of purchase; or, the patient has the onset of acute appendicitis and needs to be cured by medicines; or, the pregnant women are in bad weather for a long time, and basic nursing articles for the pregnant women are not enough. At this time, the user can provide the material demand order of the target processing level to the platform through the client.
In one embodiment, step 101, namely sending the material demand order of the target processing level to the server, specifically includes the following steps:
101-1-a, the client responds to the outbound operation of the target number and establishes an outbound call with the third customer service terminal.
In the embodiment, the target number of the third customer service end for implementing data acquisition is deployed, and the user can establish an outbound call with the third customer service end through an outbound call operation of the client, so that the material requirement is provided to the third customer service end in a voice mode by using an offline call mode, and then the third customer service end forwards the user requirement to the server, so that the offline submission of the material requirement order is realized. Therefore, a hotline service channel is provided for users who cannot use the shopping function of the electronic equipment or cannot be networked, and the users can feed back the material requirements in time.
In another embodiment, step 101, that is, sending the material demand order of the target processing level to the server, specifically includes the following steps:
101-2-a and a client side display requirement collection interface.
101-2-b, the client responds to the input operation of the requirement acquisition interface to determine a material requirement order.
101-2-c, the client sends the material demand order to the server.
In this embodiment, a requirement acquisition interface is displayed on a screen of the client, and information required to be provided by the user is displayed on the requirement acquisition interface. The user can input the material requirement through the input operation of the requirement acquisition interface and generate a material requirement order. And finally, sending the material demand order to a server so that the server can provide corresponding services for the user according to the material demand order. Therefore, the formatted requirement submitting form is provided for the user in an online submitting mode, the possible requirements of the user are visualized, the user can conveniently know the information to be submitted, the repeated confirmation of the ambiguous information in the order processing process is reduced, and the cooperation efficiency is greatly improved. Meanwhile, the server can quickly position the problem of user demand, and is favorable for extracting order information, so that the first customer service end or the second customer service end can make corresponding solutions in time, the processing efficiency of material demands is greatly improved, and the effectiveness and timeliness of material demand processing are further guaranteed.
In a specific application scenario, displaying the demand collection interface specifically includes the following modes:
the method comprises the steps that in a first mode, a client side responds to click operation of a customer service control in a main interface of an application program and sends a consultation request to a server; the server responds to the consultation request of the client and feeds back preset consultation information to the client; the client displays function options of preset consultation information in a customer service window, wherein the preset consultation information comprises demand acquisition information, and the demand acquisition information comprises a demand acquisition template or a demand acquisition page address associated with a demand type; and the client responds to the click operation of the functional option corresponding to the demand acquisition information and displays a demand acquisition interface according to a demand acquisition template or a demand acquisition page address.
The requirement acquisition information comprises a requirement acquisition template or a requirement acquisition page address associated with the requirement type.
In this embodiment, different requirement acquisition templates or requirement acquisition pages are designed in advance for orders of different requirement types. The demand collection function is built in a customer service program of the application program. And the client acquires the required acquisition information through the interaction between the client and the server. After the user selects the function option of the demand collection information, the client can display a demand collection template on a demand collection interface or load a demand collection page by using a demand collection page address according to the demand type selected by the user to form a demand collection interface, so that the user can conveniently know the information to be filled, and the first or second customer service end can accurately know the demand of the user, thereby ensuring the effectiveness and timeliness of material demand treatment, realizing more accurate and efficient service, storing the demand collection information in a server, not only saving the space occupation of the client, but also being convenient for updating the demand collection information.
And in the second mode, the client renders and displays the material requirement control on the main interface of the application program, and responds to the click operation of the requirement control to display the requirement acquisition interface.
In the embodiment, a material requirement control for rapidly jumping the requirement acquisition interface is rendered and displayed on the main interface, and a user can jump the requirement acquisition interface through the material requirement control. Therefore, the front requirement submitting inlet is beneficial to improving the loading speed of the requirement acquisition interface, and a user can conveniently and quickly find the requirement acquisition interface to feed back the requirement.
For example, as shown in FIG. 6, a control of "materials requirement" is displayed on the application home page. And directly displaying a requirement acquisition interface after the user clicks a control of 'material requirement'.
Further, displaying the demand collection interface includes: displaying a demand type interface, wherein the material demand interface comprises at least one demand type label control; and responding to the clicking operation of the label control of any requirement type, and displaying a requirement acquisition interface corresponding to any requirement type.
In the embodiment, the client can display different requirement acquisition interfaces according to the requirement type selected by the user, so that the aim of pointedly prompting the information required to be provided by the user under different requirements is fulfilled, the user can conveniently perfect the information required by different requirement types, and further more accurate and efficient service is realized.
For example, the user enters the customer service window through my-my customer service-online customer service tabs in the application. As shown in fig. 7, a function option of "material requirement" is displayed in the customer service window, after the user clicks the function option of "material requirement", the user jumps to a requirement type interface shown in fig. 8, and three requirement type label controls of "medicine is urgently needed", "mother and infant products are urgently needed", and "channels are urgently needed by the elderly" are displayed on the requirement type interface. If the user clicks "need to take medicine urgently", as shown in fig. 9, the user jumps to the demand collection interface corresponding to "need to take medicine urgently", and the demand collection interface corresponding to "need to take medicine urgently" includes information such as the relation of the person who takes medicine, the name of the person who takes medicine, the contact, the address, the type of the medicine, and the like. If the user clicks the "old people urgent need channel", as shown in fig. 10, the user jumps to a requirement acquisition interface corresponding to the "old people urgent need channel", which includes information such as name, contact way, address, crowd, requirement, and the like.
It is worth mentioning that, as shown in fig. 10, the client may render the outbound module of the displayed target number on the demand collection interface. Therefore, the user can trigger the outbound call between the client and the third customer service terminal through the outbound module. Therefore, a hotline channel is mounted on the demand collection interface, a direct dialing function is supported, and feedback of a user is facilitated.
102. And the server extracts order information in the material demand order fed back by the client.
The order information may include one or more of user information, delivery information, demand type, and material information. The material information is used for representing materials required by the user and can comprise information such as material names, material types or material demand and the like. The demand type can include medicine demand, living goods and materials demand, infant demand, old person demand, traffic jam demand, certain area demand etc. and this application embodiment does not do specifically and restricts.
In the embodiment, the server extracts order information in the material demand order after acquiring the material demand order fed back by the client. Therefore, the user requirements are quickly and accurately determined through the order information, and the order processing efficiency is favorably improved.
In a specific application scenario, the method for acquiring the material demand order fed back by the client by the server specifically comprises the following steps:
in the first mode, the server receives a material demand order sent by the client.
In this embodiment, the user can actively submit the material demand order through the client to realize the material demand processing of the target processing level.
And in the second mode, the server sends the demand acquisition information to the client and receives a material demand order which is sent by the client and generated according to the demand acquisition information.
The requirement acquisition information comprises a requirement acquisition template or a requirement acquisition page address associated with the requirement type.
In the embodiment, the client acquires the demand acquisition information related to the information required to be provided by the user through interaction between the client and the server, so that the user can visually acquire the information required to be filled and reported, the server can extract order information, the processing efficiency of the server is greatly improved, and the effectiveness and timeliness of material demand processing are further ensured.
And thirdly, the server acquires the material demand order according to the call content of the outbound call between the client and the third customer service terminal.
In the embodiment, the target number of the third customer service end for implementing data acquisition is deployed in advance, and the user can establish an outbound call with the third customer service end through an outbound call operation of the client, so that the material requirement is provided to the third customer service end in a voice mode by using an offline call mode, and then the third customer service end forwards the user requirement to the server, so that the offline submission of the material requirement order is realized. Therefore, a hotline service channel is provided for the user who cannot use the shopping function of the electronic equipment or cannot be networked, and the user can conveniently and timely feed back the requirement.
It can be understood that after the outbound call between the client and the third customer service end is established, the third customer service end obtains the call content of the outbound call with the client; the third customer service side sends the call content to the server so that the server processes the call content to generate a material demand order; or the third customer service side generates a material demand order of the client side according to the call content and sends the material demand order to the server.
For example, when the server receives the call content of a text version, the server can screen out required order information from the call content through a semantic algorithm or a keyword recognition algorithm and generate a material demand order; when the server receives the call content of the voice version, the call content is converted into text data through a voice recognition algorithm, required order information is selected according to the text data, and a material demand order is generated. Or, the material demand order submitted by the customer service end according to the call content is directly received, for example, in the process of calling out the call, customer service personnel or a customer service robot record the information of the user demand, the information is filled into a specified demand acquisition template to form a material demand order, and then the material demand order is sent to the server through a third customer service end.
103. And if the order information conforms to the processing condition of the target processing level, the server generates a material pay according to the order information.
In this embodiment, the server determines whether the material demand order can satisfy the urgent delivery demand by comparing the processing conditions with the order information in the material demand order. Therefore, the material demand order is verified through the order information, the situation that the order which does not need to be delivered emergently occupies resources of other orders is effectively avoided, and the purpose of optimizing material processing resources is achieved. Only when the order information meets the processing conditions, the material pay list is generated according to the order information to execute the corresponding demand processing task, so that more convenient service is provided for users who really have difficulty.
Specifically, the processing condition may be whether the demand crowd is a user who is inconvenient to move, whether the demand user is located to support material distribution, whether the remaining amount of material cannot meet the living needs, whether the amount of the demanded material exceeds the actual supply amount, and the like.
Further, if the order information does not accord with the processing condition of the target processing grade, the server sends refusal information to the client; the client receives the rejection information sent by the server and displays the rejection information; the client responds to the material demand order modification operation and determines modification information; and the client sends the correction information to the server. And if the server receives the correction information fed back by the client within the second preset time, updating the order information according to the correction information.
In this embodiment, in the case that the order information does not meet the processing conditions, the server reminds the user of delivery service that the submitted information is insufficient or does not support the target processing level by sending reject information. Therefore, the user can modify the material demand order by the client within the second preset time length, so that the modified order information can meet the processing conditions, and the requirement of the user on the material is met.
Specifically, for example, the user a submits a material demand order for purchasing a bottle of water when the traffic jam occurs, and the server determines that the congestion time length of the area is 10 minutes through analysis of the congestion condition and is far lower than the corresponding traffic congestion time length under the congestion condition in the processing condition. At this time, if it is determined that the urgency level of the material demand order is not high and the processing condition of the target processing level is not satisfied, the material demand order is rejected. And the user B submits a material demand order for purchasing medical supplies when the acute disease occurs, the server determines that the urgency degree of the material demand order is higher according to demand crowds, material demand types and material demand quantity, the processing condition of a target processing level is met, a material pay list is generated, and the flow is transferred to a corresponding customer service end.
104. The server configures the priority label according to the order information and the material payroll.
In this embodiment, the correspondence between different information and priority tags is preconfigured, taking into account that the urgency of different needs may be different. And before distributing the material pay orders, determining the priority labels corresponding to the material pay orders through the order information by utilizing the corresponding relation. Therefore, the customer service end can conveniently and quickly acquire the emergency situation of the order and carry out corresponding priority treatment.
For example, the medicine purchase demand of the elderly with the demand type of solitary in the order information can be matched with a priority label with higher priority than the purchase demand of the basic nursing care products for infant life with the demand type. Or, for the order of the medicine purchasing type, the priority label with higher priority can be matched in the order information when the user material residual quantity is the broken medicine compared with the residual three bottles of medicines. And after receiving the material payroll, the customer service end processes the order with higher priority preferentially.
105. If the demand type in the order information accords with the preset type, the server distributes the material worksheet to a first customer service end and a second customer service end corresponding to the demand type;
106. and if the demand type in the order information does not accord with the preset type, the server distributes the material payroll to the second customer service terminal.
It can be understood that two types of customer service terminals (a first customer service terminal and a second customer service terminal) are arranged in advance for processing material requirements. The first customer service end can handle more meticulous material demand, and the second customer service end can be general in handling different material demands. Further, the first customer service end can be further subdivided according to the types of the requirements capable of being processed, for example, the first customer service end for solving the medicine requirement, the first customer service end for solving the living article requirement, and the first customer service end for solving the requirement of the region a.
In the embodiment, the customer service end capable of meeting the user requirements of the material payroll as much as possible is selected by taking the requirement type in the order information as a condition, and the material payroll is distributed to the corresponding customer service end. Specifically, if the requirement type in the order information conforms to a preset type, which indicates that the order of the type has a processing team (a first customer service end) with more detailed functions, the material worksheet is firstly distributed to the first customer service end, and after the customer service staff of the first customer service end completes more professional processing operation, the material worksheet is transferred to a second customer service end with a general function, so that the second customer service end processes the user requirement; and if the requirement type in the order information does not accord with the preset type, directly transferring the material payroll to a second customer service end with a general function. And after the customer service end receives the material payroll, customer service personnel process the material requirements of the user according to the priority label and the payroll information in the material payroll. Therefore, the demands submitted by the users are distributed to a proper service team, so that the demands of special users who urgently need goods and materials, are inconvenient to shop and the like can be met more quickly, better services are provided for the users, and the problem that the users difficultly purchase the goods and the materials is solved.
Further, step 105, namely, allocating the material payroll to the first customer service end and the second customer service end, specifically includes the following steps:
105-1, the server sends the material work order to a first customer service side corresponding to the demand type.
105-2, receiving remark processing information of the material work order sent by the first customer service terminal.
105-3, sending the remark processing information and the material payroll to the second customer service terminal.
In this embodiment, when the requirement type in the order information meets the preset type, the material payroll is firstly distributed to the first customer service end, and after the customer service personnel at the first customer service end completes the professional processing operation, the remark processing information is sent to the server through the first customer service end. And the server sends the remark processing information and the material payroll to a second customer service end with a general function together, so that the second customer service end processes the material payroll according to the remark processing information and the priority label. Therefore, a more detailed processing scheme is provided for the material pay by the first customer service side, some special requirements can be met more quickly, better service is provided for users, and the problem that the users are difficult to obtain materials is solved.
Specifically, for example, the user submits the material demand order online through the APP or feeds back the material demand order through the hotline channel. After receiving the material demand order, the server abstracts and formats the order information of the user demand, such as the crowd: old man, demand: and (5) buying vegetables. And generating a delivery worksheet according to the order information and distributing the worksheets according to the requirements, for example, for the emergency dish use requirement, firstly, transferring the material worksheets to a first client terminal in charge of the emergency dish service, making a green dish allocation scheme by customer service personnel of the first client terminal in charge of the emergency dish service and remarking the green dish allocation scheme on the worksheets, then, transferring the remarked material worksheets to a second client terminal for processing the conventional requirement by the server, and continuously processing the remarked material worksheets by the customer service personnel of the second client terminal. For the emergency medication demand, the material worksheet is transferred to a first client terminal in charge of the emergency medication service, customer service staff of the first client terminal in charge of the emergency medication service formulates a drug allocation scheme and notes the drug allocation scheme on the worksheet, the server transfers the remarked material worksheet to a second client terminal for processing the conventional demand, and the customer service staff of the second client terminal continues processing the remarked material worksheet. For the demand of the old people, the material work order is directly transferred to a second client terminal for processing the conventional demand, so that the customer service staff of the second client terminal can process the work order. The customer service resources and the periods for processing the material payroll corresponding to different clients can be the same or different.
107. And the customer service end displays the material payroll sent by the server.
108. And the customer service side responds to the acceptance operation of the material payroll and sends acceptance information to the server.
In this embodiment, after the first customer service end or the second customer service end receives the material payroll, the material payroll is displayed on the screen, so that the corresponding customer service personnel can process the material payroll. After the customer service staff confirms that the material pay can be processed, the customer service staff sends acceptance information to the server through acceptance operation to inform that the material pay is received by the customer service staff, and the customer service staff can process the material pay without redistribution.
Further, step 105, namely, allocating the material payroll to the first customer service end and the second customer service end, specifically includes the following steps:
105-4, if the acceptance information fed back by the first customer service terminal is not received within the first preset time, the server sends the material payroll to the second customer service terminal.
In this embodiment, the server first sends the material payroll to the corresponding first customer service terminal according to the type of the demand for processing. If the acceptance information fed back by the first customer service end is received within the first preset time length, the fact that the customer service personnel corresponding to the first customer service end can receive and process the work order according to the priority label processing is described. If the server does not receive the acceptance information fed back by the first customer service end within the first preset time length, the fact that the first customer service end returning the customer service resources of the material payroll requirement type cannot process the material payroll in time is shown. In order to accelerate the processing speed of the material payroll and meet the material requirements of the user, the server can send the material payroll to a second customer service end capable of processing various requirements. Therefore, the transfer function of material demand processing is realized, the processing efficiency is further improved, and the material demand of a user is met as fast as possible.
Specifically, the first preset time duration is determined according to the time period and the demand type of the current time. Therefore, the time limit (the first preset time length) for transferring the material payroll is reasonably set by utilizing the time period and the demand type of the current moment, so that the reasonable planning of material processing resources is facilitated, the processing efficiency of a customer service end is maximized, and the user demand is responded more quickly.
Specifically, for example, during the working hours (9. When the medication requirement work order is not accepted for 3 hours, the customer is automatically full, and the customer service end (the second customer service end) of the general requirement with the processing time limit of 1 hour continues processing. The non-working time (18. When the medication requirement work order is not accepted for 30 minutes, the customer is automatically full, and the customer service end can process the general requirements of task processing at night.
It should be noted that the third service end may be the first service end or the second service end, or may be a service end specially used for answering a call offline.
109. And the customer service side responds to the processing operation of the material payroll and acquires remark processing information or material processing information of the material payroll.
110. And the customer service end sends the remark processing information or the material processing information to the server.
In the embodiment, the first customer service end responds to the processing operation of the customer service personnel on the material worksheet, obtains the remark processing information of the material worksheet, and sends the remark processing information to the server. And after receiving the remark processing information, the server sends the remark processing information and the material payroll to the second customer service side. After the second customer service end receives the material payroll only or simultaneously receives the material payroll and the remark processing information, the second customer service end responds to the processing operation of customer service personnel on the material payroll to obtain the material processing information of the material payroll, and the second customer service end sends the material processing information to the server to inform the user of the material demand processing result.
It can be understood that the material processing information may be information capable of solving the material requirement of the user, or may be information for prompting that the material requirement of the user cannot be solved. For example, in the case of urgent need of living goods and materials, a user submits a demand for purchasing 10 jin of potatoes, after receiving a goods and materials worksheet, a customer service person at a second customer service end inquires the rice supply amount and the supply place in a regional range, if 100 jin of potatoes are supplied to an A store within 1km of the user, the customer service person can contact the A store and a distributor to send 10 jin of potatoes to the user, and information such as the address of the A store, the distributor, logistics tracking and the like is sent to the user; if the area where the user is located is not provided with enough potatoes, a message that the potatoes cannot be distributed and whether the potatoes are needed or not can be sent to the user, so that the user requirements can be met as far as possible.
111. And the server sends the material processing information of the material payroll fed back by the second customer service terminal to the client corresponding to the material payroll.
Specifically, the manner in which the server sends the material processing information may be sending the material processing information through an in-station message of the application program, or sending the material processing information through a short message, or sending the material processing information in the form of an outbound call, a session page, or the like.
112. And the client displays the material processing information sent by the server.
In this embodiment, the server sends the processing result of the second client on the material payroll to the corresponding client. And when the client receives the material processing information sent by the server, the material processing information is displayed, so that a user can conveniently know the processing condition of material requirements.
In the information processing method provided by this embodiment, first, the server obtains a material demand order provided by the client through an online submission or offline communication manner, and extracts structured order information in the material demand order to determine information such as materials and distribution addresses urgently needed by the user. The server determines whether the material demand order can meet the emergency delivery demand by comparing the processing conditions with the order information in the material demand order, and generates a material pay list according to the order information under the condition that the order information meets the processing conditions. And the server matches the corresponding priority label for the material payroll according to the order information, and marks the emergency degree of the material payroll by using the priority label so as to facilitate the customer service end to process the material payroll according to the priority label. After the priority label is configured, the material payroll is distributed to the first customer service end and/or the second customer service end according to the requirement type in the order information. And the first customer service end and/or the second customer service end display the material payroll after receiving the material payroll, and customer service personnel accept and process the material requirements in the payroll. After the customer service staff finishes the processing, the second customer service side feeds back the material processing information to the client side through the server so as to inform the user of the processing result of the material requirement. Thereby classify the goods and materials worksheet through order information and priority label to according to the reasonable circulation goods and materials worksheet of different grade type, and for the processing team that different demands allocation corresponds, guaranteed validity and the promptness that the goods and materials demand was handled, make special users' demands such as urgent needs goods and materials, inconvenient shopping can be satisfied more fast, provide better service for the user, solve the problem that the user purchased the goods and materials difficulty.
Further, as a refinement and an extension of the specific implementation of the above embodiment, in order to fully explain the implementation process of the embodiment, an information processing method is provided, as shown in fig. 2, after extracting order information in a material demand order of a target processing level fed back by a client, the method includes the following steps:
201. if the similarity between the order information in the material demand order and the payroll information of the first material payroll is larger than the preset similarity, the server sends reminding information to the client side corresponding to the material demand order and the first material payroll.
The first material payroll is a material payroll to be processed, which is accepted or not accepted by the customer service end, namely, the material payroll which can be modified.
In the embodiment, after the order information is extracted, the similarity between the order information of the current material demand order and the payroll information of the material payroll to be processed is determined by comparing the order information of the current material demand order and the payroll information of the material payroll to be processed. If the similarity is greater than the preset similarity, the current material demand order is the same as at least part of the demands in the material payroll to be processed, and the material demand order submitted by the user may be repeated. At this time, the server respectively sends reminding information to the client corresponding to the material demand order and the first material pay order so as to remind a corresponding user that the order may be repeatedly submitted. Therefore, the orders submitted repeatedly are filtered, and the waste of distribution resources is reduced.
It can be understood that the client corresponding to the material demand order and the first material payroll may be the same client or different clients. Specifically, under the condition that the client corresponding to the material demand order and the first material payroll is the same client, the reminding information may be the payroll information and the service progress of the first material payroll, so that the user is reminded that the order is submitted and the service progress can be followed in a service progress transparent transmission mode.
202. And the client receives the reminding information sent by the server.
The reminding information is used for indicating that the similarity between order information in the material demand order and the worksheet information of the first material worksheet is larger than a preset similarity, wherein the first material worksheet is a to-be-processed material worksheet;
203. and the client displays the reminding information.
204. The client sends an acknowledgement message to the server in response to the acknowledgement operation.
205. The server carries out combination processing on the order information in the material demand order and the first material pay order.
In this embodiment, after the client receives the reminding information, the reminding information is displayed. It is easier for the user to confirm whether the order is repeatedly submitted. If the user confirms the repeat submission, the customer order sends a confirmation message to the server. After receiving the confirmation message, the server merges the order information in the newly submitted material demand order into the first material payroll which is repeatedly submitted so as to facilitate the same customer service end to process the material demand of the user, therefore, the server can not generate a new material payroll, and the waste of customer service resources is reduced.
It should be noted that, the sequence numbers of the steps in the foregoing embodiments do not mean the execution sequence, and the execution sequence of each process should be determined by the function and the inherent logic of the process, and should not constitute any limitation on the implementation process of the embodiments of the present application.
Further, as a specific implementation of the method shown in fig. 1 and fig. 2, the present embodiment provides an information processing apparatus, which is suitable for a server, and as shown in fig. 3, the apparatus includes: an information extraction module 31, a generation module 32, a tag configuration module 33, an assignment module 34, and a communication module 35.
The information extraction module 31 may be configured to extract order information in a material demand order of a target processing level; the generating module 32 is configured to generate a material payroll according to the order information if the order information meets the processing condition of the target processing level; the label configuration module 33 is used for configuring a priority label for the material payroll according to the order information; the distribution module 34 is configured to distribute the material payroll to the first customer service end and the second customer service end if the demand type in the order information meets a preset type; if the demand type in the order information does not accord with the preset type, distributing the material payroll to a second customer service end; and the communication module 35 is configured to send the material processing information of the material payroll fed back by the second customer service end to the client corresponding to the material payroll.
In a specific application scenario, the communication module 35 may be further configured to send a prompt message to a client corresponding to the material demand order and the first material payroll if the similarity between the order information in the material demand order and the payroll information of the first material payroll is greater than a preset similarity, where the first material payroll is a material payroll to be processed; the information processing apparatus further includes: and a merging module (not shown in the figure), which is configured to merge the order information in the material demand order and the first material payroll if a confirmation message fed back by the client corresponding to any one of the material demand order and the first material payroll is received.
In a specific application scenario, the information processing apparatus further includes: and the order acquisition module (not shown in the figure) can be used for receiving the material demand order sent by the client.
In a specific application scenario, the order obtaining module may be further configured to send demand acquisition information to the client, and receive a material demand order generated according to the demand acquisition information and sent by the client, where the demand acquisition information includes a demand acquisition template or a demand acquisition page address associated with a demand type.
In a specific application scenario, the order obtaining module can be further used for obtaining a material demand order according to the call content of the outbound call between the client and the customer service end.
In a specific application scenario, the distribution module 34 may be further configured to send the material payroll to a first customer service end corresponding to the demand type, so that the first customer service end processes the material payroll according to the priority label; receiving remark processing information of the material payroll sent by the first customer service terminal; and sending the remark processing information and the material payroll to the second customer service side so that the second customer service side processes the material payroll according to the remark processing information and the priority label.
In a specific application scenario, the distribution module 34 may be further configured to send the material payroll to the second customer service end if the acceptance information fed back by the customer service end is not received within a first preset time period, where the first preset time period is determined according to the time period and the demand type of the current time.
Further, as a specific implementation of the method shown in fig. 1 and fig. 2, this embodiment provides an information processing apparatus, which is suitable for a client, and as shown in fig. 4, the apparatus includes: communication module 41, display module 42.
The communication module 41 is configured to send a material demand order of a target processing level to the server, so that the server generates a material payroll with a priority label according to order information of the material demand order, and distributes the material payroll to the first customer service end and/or the second customer service end according to a demand type in the order information; and the display module 42 can be used for displaying the material processing information sent by the server.
In a specific application scenario, the information processing apparatus further includes: and the outbound module (not shown in the figure) can be used for responding to the outbound operation of the target number and establishing an outbound call with the third customer service terminal so that the server can obtain a material demand order according to the call content of the outbound call.
In a specific application scenario, the display module 42 may also be used to display a demand collection interface; the information processing apparatus further includes: a determination module (not shown) operable to determine a material demand order in response to an input operation to the demand collection interface; the communication module 41 can also be used to send the material demand order to the server.
In a specific application scenario, the display module 42 may further be configured to render a display material demand control on a main interface of an application program, and display a demand collection interface in response to a click operation on the demand control.
In a specific application scenario, the communication module 41 may be further configured to send a consultation request to the server in response to a click operation on a customer service control in a main interface of the application; receiving preset consultation information fed back by the server; the display module 42 may be further configured to display function options of preset consultation information in the customer service window, where the preset consultation information includes demand acquisition information, and the demand acquisition information includes a demand acquisition template or a demand acquisition page address associated with a demand type; and responding to the click operation of the function option corresponding to the demand collection information, and displaying a demand collection interface according to the demand collection template or the demand collection page address.
In a specific application scenario, the display module 42 is further configured to display a demand type interface, where the material demand interface includes at least one demand type label control; and responding to the clicking operation of the label control of any requirement type, and displaying a requirement acquisition interface corresponding to any requirement type.
In a specific application scenario, the display module 42 may also be used as an outbound module for rendering a displayed target number on a demand collection interface; and the outbound module can also be used for responding to the click operation of the outbound module and establishing an outbound call with the customer service terminal.
In a specific application scenario, the communication module 41 may be further configured to receive a prompting message sent by the server, where the prompting message is used to indicate that a similarity between order information in the material demand order and payroll information of a first material payroll is greater than a preset similarity, and the first material payroll is a material payroll to be processed; the display module 42 can also be used for displaying reminding information; the communication module 41 may be further configured to send a confirmation message to the server in response to a confirmation operation of the user on the client, so that the server performs a combination process on the order information in the material demand order and the first material payroll.
Further, as a specific implementation of the method shown in fig. 1 and fig. 2, this embodiment provides an information processing apparatus, which is suitable for a customer service end, and as shown in fig. 5, the apparatus includes: a presentation module 51, a reception module 52, and a processing module 53.
The display module 51 may be configured to display a material payroll sent by the server, where the material payroll includes payroll information and a priority label; an acceptance module 52 configured to send acceptance information to the server in response to an acceptance operation of the material payroll; the processing module 53 is configured to, in response to a processing operation of the material payroll, obtain remark processing information or material processing information of the material payroll; and sending the remark processing information or the material processing information to a server.
In a specific application scenario, the information processing apparatus further includes: an obtaining module (not shown in the figure), which can be used to obtain the call content of the outbound call with the client; a communication module (not shown in the figure), which can be used for sending the conversation content to the server; or, a generating module (not shown in the figure), which can be used for generating a material demand order of the client according to the call content; and the communication module is also used for sending the material demand order to the server.
It should be noted that other corresponding descriptions of the functional units related to the information processing apparatus provided in this embodiment may refer to the corresponding descriptions in fig. 1 and fig. 2, and are not repeated herein.
Based on the above-mentioned methods shown in fig. 1 and fig. 2, correspondingly, the present embodiment further provides a storage medium, on which a computer program is stored, and the computer program is executed by a processor to implement the above-mentioned information processing method shown in fig. 1 and fig. 2.
Based on such understanding, the technical solution of the present application may be embodied in the form of a software product, and the software product to be identified may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, or the like), and include several instructions to enable an electronic device (which may be a personal computer, a server, or a network device, or the like) to execute the method of the various implementation scenarios of the present application.
Based on the method shown in fig. 1 and fig. 2 and the information processing apparatus embodiments shown in fig. 3 to fig. 5, in order to achieve the above object, the present embodiment further provides an electronic device for information processing, which may be specifically a personal computer, a server, a smart phone, a tablet computer, a smart watch, or other network devices, and the electronic device includes a storage medium and a processor; a storage medium for storing a computer program and an operating system; a processor for executing the computer program to implement the above-mentioned methods as shown in fig. 1 and fig. 2.
Optionally, the electronic device may further include an internal memory, a communication interface, a network interface, a camera, a Radio Frequency (RF) circuit, a sensor, an audio circuit, a WI-FI module, a Display screen (Display), an input device such as a Keyboard (Keyboard), and the like, and optionally, the communication interface may further include a USB interface, a card reader interface, and the like. The network interface may optionally include a standard wired interface, a wireless interface (e.g., WI-FI interface), etc.
It will be understood by those skilled in the art that the present embodiment provides an electronic device structure that is not limiting of the electronic device, and may include more or fewer components, or some components in combination, or a different arrangement of components.
The storage medium can also comprise an operating system and a network communication module. The operating system is a program that manages the hardware of the electronic device and the software resources to be identified, and supports the execution of the information processing program and other software and/or programs to be identified. The network communication module is used for realizing communication among components in the storage medium and other hardware and software in the information processing electronic equipment.
Through the above description of the embodiments, those skilled in the art will clearly understand that the present application can be implemented by software plus a necessary general hardware platform, and can also be implemented by hardware. By applying the technical scheme of the application, firstly, the server obtains a material demand order provided by the client in an online submitting or offline communication mode, and extracts structured order information in the material demand order so as to determine information such as materials, distribution addresses and the like urgently needed by the user. The server determines whether the material demand order can meet the emergency delivery demand by comparing the processing conditions with the order information in the material demand order, and generates a material pay list according to the order information under the condition that the order information meets the processing conditions. And the server matches the corresponding priority label for the material pay list according to the order information, and marks the emergency degree of the material pay list by using the priority label so as to facilitate the customer service end to process the material pay list according to the priority label. After the priority label is configured, the material payroll is distributed to the first customer service end and/or the second customer service end according to the requirement type in the order information. And the first customer service end and/or the second customer service end display the material payroll after receiving the material payroll, and customer service personnel accept and process the material requirements in the payroll. After the customer service staff finishes the processing, the second customer service side feeds back the material processing information to the client side through the server so as to inform the user of the processing result of the material requirement. Thereby classify the goods and materials payroll through order information and priority label to according to the reasonable circulation goods and materials payroll of different grade type, and for the processing team that different demands allocation corresponds, guaranteed the validity and the promptness that the goods and materials demand was handled, make special users' demands such as urgent need goods and materials, inconvenient shopping can be satisfied more fast, provide better service for the user, solve the problem that the user purchased the goods and materials difficulty.
Those skilled in the art will appreciate that the drawings are merely schematic representations of preferred embodiments and that the blocks or flowchart illustrations are not necessary to practice the present application. Those skilled in the art will appreciate that the modules in the devices in the implementation scenario may be distributed in the devices in the implementation scenario according to the description of the implementation scenario, or may be located in one or more devices different from the present implementation scenario with corresponding changes. The modules of the implementation scenario may be combined into one module, or may be further split into a plurality of sub-modules.
The above application serial numbers are for description purposes only and do not represent the superiority or inferiority of the implementation scenarios. The above disclosure is only a few specific implementation scenarios of the present application, but the present application is not limited thereto, and any variations that can be made by those skilled in the art are intended to fall within the scope of the present application.

Claims (10)

1. An information processing method, characterized in that the method comprises:
extracting order information in the material demand order of the target processing level fed back by the client;
if the order information accords with the processing condition of the target processing level, generating a material pay according to the order information;
configuring a priority label for the material pay according to the order information;
if the demand type in the order information accords with a preset type, distributing the material payroll to a first customer service end and a second customer service end;
if the demand type in the order information does not accord with the preset type, distributing the material payroll to a second customer service terminal;
and sending the material processing information of the material payroll fed back by the second customer service terminal to the client terminal corresponding to the material payroll.
2. The method of claim 1, further comprising:
if the similarity between the order information in the material demand order and the payroll information of a first material payroll is larger than a preset similarity, sending reminding information to a client corresponding to the material demand order and the first material payroll, wherein the first material payroll is a material payroll to be processed;
and if a confirmation message fed back by the client corresponding to any one of the material demand order and the first material pay list is received, combining the order information in the material demand order and the first material pay list.
3. The method of claim 1, wherein before extracting the order information in the material demand order of the target processing level fed back by the client, the method further comprises:
receiving the material demand order sent by the client; or the like, or, alternatively,
responding to a consultation request of the client, sending preset consultation information to the client, and receiving a material demand order sent by the client and generated according to the demand acquisition information, wherein the preset consultation information comprises demand acquisition information, and the demand acquisition information comprises a demand acquisition template or a demand acquisition page address associated with a demand type; or the like, or a combination thereof,
and acquiring the material demand order according to the call content of the outbound call between the client and the third customer service terminal.
4. An information processing method, characterized in that the method comprises:
sending a material demand order with a target processing level to a server so that the server generates a material payroll with a priority label according to order information of the material demand order, and distributing the material payroll to a first customer service end and/or a second customer service end according to a demand type in the order information;
and displaying the material processing information sent by the server.
5. An information processing method, characterized in that the method comprises:
the method comprises the steps that a material pay list sent by a server is displayed, wherein the material pay list comprises pay list information and a priority label;
responding to the acceptance operation of the material payroll, and sending acceptance information to the server;
responding to the processing operation of the material payroll, and acquiring remark processing information or material processing information of the material payroll;
and sending the remark processing information or the material processing information to the server.
6. An information processing apparatus, characterized in that the apparatus comprises:
the information extraction module is used for extracting order information in the material demand order with the target processing level fed back by the client;
the generating module is used for generating a material pay according to the order information if the order information meets the processing condition of the target processing level;
the label configuration module is used for configuring a priority label for the material pay according to the order information;
the distribution module is used for distributing the material payroll to a first customer service end and a second customer service end if the demand type in the order information meets a preset type; and the number of the first and second groups,
if the demand type in the order information does not accord with the preset type, distributing the material payroll to a second customer service terminal;
and the communication module is used for sending the material processing information of the material payroll fed back by the second customer service terminal to the client terminal corresponding to the material payroll.
7. An information processing apparatus characterized in that the apparatus comprises:
the communication module is used for sending the material demand order with the target processing level to a server so that the server generates a material payroll with a priority label according to order information of the material demand order and distributes the material payroll to a first customer service end and/or a second customer service end according to the demand type in the order information;
and the display module is used for displaying the material processing information sent by the server.
8. An information processing apparatus, characterized in that the apparatus comprises:
the display module is used for displaying the material payroll sent by the server, and the material payroll comprises payroll information and a priority label;
the acceptance module is used for responding to the acceptance operation of the material payroll and sending acceptance information to the server;
the processing module is used for responding to the processing operation of the material payroll and acquiring remark processing information or material processing information of the material payroll; and the number of the first and second groups,
and sending the remark processing information or the material processing information to the server.
9. A storage medium having a computer program stored thereon, the computer program, when being executed by a processor, realizing the steps of the method of any one of claims 1 to 5.
10. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the computer program realizes the steps of the method of any of claims 1 to 5 when executed by the processor.
CN202210945542.0A 2022-08-08 2022-08-08 Information processing method, information processing apparatus, storage medium, and electronic device Pending CN115239437A (en)

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN117556853A (en) * 2024-01-11 2024-02-13 中国铁塔股份有限公司 Material tag information generation method and device

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN117556853A (en) * 2024-01-11 2024-02-13 中国铁塔股份有限公司 Material tag information generation method and device
CN117556853B (en) * 2024-01-11 2024-04-16 中国铁塔股份有限公司 Material tag information generation method and device

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