CN115049405A - Voice control air conditioner after-sale method and system - Google Patents
Voice control air conditioner after-sale method and system Download PDFInfo
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- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
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Abstract
The invention provides a method and a system for controlling an after-sale air conditioner by voice, comprising the following steps: receiving a voice service instruction, and starting a voice connection module in the air conditioner; and controlling the voice connection module to be connected with the platform equipment of the target after-sale object based on the target after-sale object in the voice service instruction, and pushing an after-sale reservation result to a user. The invention directly performs voice interaction with the air conditioner and gets through the after-sale service channel, so that the air conditioner has the function of directly reserving the after-sale service through voice control without any intermediate operation, thereby improving the user experience of the old people using groups and realizing the diversification of the voice ecological function of the air conditioner.
Description
Technical Field
The invention relates to the technical field of smart home, in particular to a voice control air conditioner after-sale method and system.
Background
Along with the popularization of air conditioners in the life of people, the frequency of using the air conditioners in daily life is higher, and the functional requirements of people on the air conditioners are higher.
At present, after-sale services are frequently needed to be used in the using process of an air conditioner, generally, a user makes an appointment by dialing an after-sale service hotline, and for the old, the specific after-sale service hotline is often unclear and cannot be conveniently and quickly contacted with after-sale personnel, so that the corresponding after-sale services are reserved.
Therefore, there is a need to provide a new method for triggering after-sales service of an air conditioner, so that a specific group of people can directly operate the air conditioner to solve the problem.
Disclosure of Invention
The invention provides a voice control air conditioner after-sale method and system, which are used for solving the defects that the air conditioner after-sale cannot be directly triggered and needs to be reserved through an after-sale telephone in the prior art.
In a first aspect, the present invention provides an after-sales method for controlling an air conditioner by voice, comprising:
receiving a voice service instruction, and starting a voice connection module in the air conditioner;
and controlling the voice connection module to be connected with the platform equipment of the target after-sale object based on the target after-sale object in the voice service instruction, and pushing an after-sale reservation result to a user.
According to the method for controlling the air conditioner after sale by voice, provided by the invention, before the voice connection module in the air conditioner is started, the method further comprises the following steps:
if the user is determined not to log in the operation client, sending a login prompt voice;
otherwise, determining whether the user inputs an address at the operation client.
According to the voice-controlled air conditioner after-sale method provided by the invention, the step of determining whether the user inputs an address at the operation client side comprises the following steps:
if the user is determined to input the address at the operation client and the user is determined to confirm the address in a voice mode, entering an after-sale reservation flow, otherwise, sending an address confirmation reminding voice;
and if the address input by the user at the operation client is determined, sending an address input reminding voice.
According to the method for controlling the air conditioner after-sale by voice, the method for controlling the voice connection module to be connected with the platform device of the target after-sale object based on the target after-sale object in the voice service instruction and pushing the after-sale reservation result to the user comprises the following steps:
sending target after-sale object type inquiry voice to the user, and receiving feedback information of the user;
and if the feedback information is determined to be correct, entering an after-sale service reservation flow, otherwise, sending the target after-sale object type inquiry voice again.
According to the method for controlling the air conditioner after sale by voice, the process of entering the after-sale service reservation comprises the following steps:
sending an after-sale reservation time inquiry voice to the user, and receiving the feedback time of the user;
if the feedback time is determined to be instant time and the instant time is within a preset time range, feeding back after-sale reservation success information to the user;
if the feedback time is determined to be the reserved time and the current time plus the reserved time is within the preset time range, feeding back after-sale reservation success information to the user;
otherwise, if the instant time or the current time plus the reserved time is not within the preset time range, sending a time reselection prompting voice to the user.
According to the voice control air conditioner after-sale method provided by the invention, after receiving the voice service instruction, the method further comprises the following steps:
and if the current moment is determined to be in the preset optimal after-sale time period, sending a reserved after-sale service reminding voice to the user based on the preset playing frequency and the preset playing time range.
In a second aspect, the present invention further provides an after-sales system for a voice-controlled air conditioner, comprising:
the starting module is used for receiving the voice service instruction and starting the voice connection module in the air conditioner;
and the processing module is used for controlling the voice connection module to be connected with the platform equipment of the target after-sale object based on the target after-sale object in the voice service instruction, and pushing an after-sale reservation result to a user.
In a third aspect, the present invention further provides an electronic device, which includes a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the computer program to implement any of the above-mentioned voice-controlled air conditioner after-sales methods.
In a fourth aspect, the present invention also provides a non-transitory computer readable storage medium having stored thereon a computer program which, when executed by a processor, implements the voice-controlled air conditioner after-market method as recited in any of the above.
In a fifth aspect, the present invention further provides a computer program product comprising a computer program, which when executed by a processor, implements any of the above-described voice-controlled air conditioner after-sales methods.
According to the voice control air conditioner after-sale method and system provided by the invention, voice interaction is directly carried out with the air conditioner, and an after-sale service channel is opened, so that the air conditioner has the function of directly reserving after-sale service through voice control, any intermediate operation is not needed, the user experience of the old people using groups is improved, and the diversification of the voice ecological function of the air conditioner is realized.
Drawings
In order to more clearly illustrate the technical solutions of the present invention or the prior art, the drawings needed for the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.
FIG. 1 is a schematic flow chart of an after-sales method for controlling an air conditioner by voice according to the present invention;
FIG. 2 is a schematic flow diagram of an example of voice-controlled air conditioner purging provided by the present invention;
FIG. 3 is a schematic diagram of an after-sales system of a voice-controlled air conditioner according to the present invention;
fig. 4 is a schematic structural diagram of an electronic device provided in the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention clearer, the technical solutions of the present invention will be clearly and completely described below with reference to the accompanying drawings, and it is obvious that the described embodiments are some, but not all embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Since the existing air conditioner after-sale services are all that users dial an after-sale service hotline, such as service hotlines of "400 x" and "9 x" to reserve corresponding after-sale services, the air conditioner after-sale services are also of many types, mainly including cleaning and maintenance, and for the elderly who want to reserve after-sale, the elderly often cannot directly contact the after-sale service staff, and thus cannot enjoy the corresponding services in time. The invention provides a voice control air conditioner after-sale method aiming at the current situation, corresponding after-sale services can be triggered directly through voice operation of the air conditioner, and the method is greatly convenient for old people to use.
Fig. 1 is a schematic flow chart of an after-sale method for controlling an air conditioner by voice according to the present invention, as shown in fig. 1, including:
step S1, receiving a voice service instruction, and starting a voice connection module in the air conditioner;
and step S2, controlling the voice connection module to connect with the platform equipment of the target after-sale object based on the target after-sale object in the voice service instruction, and pushing an after-sale reservation result to the user.
Specifically, when the voice function of the air conditioner is started, a user directly sends a voice service instruction to the air conditioner, a voice connection module in the air conditioner is started, the air conditioner is connected with a corresponding after-sales service platform according to a specific after-sales service type corresponding to the voice service instruction, through a series of voice interaction processes, the system identifies and confirms specific after-sales requirements of the user, and pushes confirmed after-sales reservation results to the user, wherein the confirmed after-sales reservation results generally comprise key information such as content for informing the user of service, specific door-to-door service time and the like.
For the air conditioner cleaning scene, after the air conditioner is used for a period of time or before the peak time of the air conditioner use, a large amount of air conditioner cleaning requirements are generated. At this time, a user performs voice interaction with the air conditioner having the voice function, and inputs a trigger corpus satisfying a certain condition, such as "wash/clean/wash + air conditioning service", "(i want/open/start/open/enter/street/on) wash/clean/wash + air conditioning service", or "(i want/open/start/open/enter/street/on) air conditioner wash/clean/wash + service".
After the corresponding trigger corpora are identified, whether the user logs in the corresponding operation client side or not and whether relevant information required after sale is completely and correctly input or not are verified, and the user is gradually guided to determine the after-sale service time through voice.
The air conditioner directly performs voice interaction with the air conditioner, and gets through the after-sale service channel, so that the air conditioner has the function of directly reserving the after-sale service through voice control, any intermediate operation is not needed, the user experience of the old people using groups is improved, and the diversification of the voice ecological function of the air conditioner is realized.
Based on the above embodiment, before the voice connection module in the air conditioner is started, the method further includes:
if the user is determined not to log in the operation client, sending a login prompt voice;
otherwise, determining whether the user inputs an address at the operation client.
Wherein the determining whether the user inputs an address at the operation client comprises:
if the user is determined to input the address at the operation client and the user is determined to confirm the address in a voice mode, entering an after-sale reservation flow, otherwise, sending an address confirmation reminding voice;
and if the address input by the user at the operation client is determined, sending an address input reminding voice.
Specifically, as shown in fig. 2, whether the user logs in the intelligent APP is determined by querying corpus information input by the air conditioner, and if the user does not log in, the user is prompted to "please log in the intelligent APP first, and determine whether the 'my address' in the personal data is correct"; if the user logs in the intelligent APP, whether an address is input in the intelligent APP is further judged, and if the address is not input, the user is prompted to ' please fill ' my address in a personal data page of the intelligent APP, and I can better serve wo ' for you.
Further, if the user inputs complete address information on the intelligent APP, whether the user confirms the address in a voice mode is required to be judged, if yes, the user directly enters a subsequent after-sale reservation link, otherwise, whether the input address is correct is required to be confirmed with the user, and the user is required to be prompted to modify if the input address is incorrect.
According to the invention, through presetting complete and correct user information in the intelligent APP and guiding the user to modify and improve the information in the intelligent APP in advance by adopting voice interaction, the subsequent after-sale service can be triggered and matched quickly, and the user experience is improved.
Based on any of the above embodiments, the controlling, based on the target after-market object in the voice service instruction, the voice connection module to connect with the platform device of the target after-market object, and pushing an after-market reservation result to the user includes:
sending target after-sale object type inquiry voice to the user, and receiving feedback information of the user;
and if the feedback information is determined to be correct, entering an after-sale service reservation flow, otherwise, sending the target after-sale object type inquiry voice again.
Specifically, as shown in fig. 2, taking air conditioner cleaning as an example, after confirming that the basic information of the user is correct and complete, sending a voice to the user, "do you need to clean a hanging air conditioner, a cabinet air conditioner, a household central air conditioner, or a commercial cabinet? And selecting by the user according to the voice prompt, and continuing to enter a subsequent after-sales service reservation flow if the answered air conditioner type belongs to the range, namely reserving specific service time.
If the type answered by the user is not in the range of the air conditioner type, the user is prompted to speak the air conditioner type again, and the process is repeated only once, namely if the user inputs wrong information for many times, the relevant process is ended in advance.
According to the method and the device, the service type reserved by the user is confirmed through voice interaction between the air conditioner and the user, the reasonable process repetition times are set, and the phenomenon that the user experience is reduced due to overlong inquiry processes is avoided.
Based on any of the above embodiments, the entering of the after-sales service reservation process includes:
sending an after-sale reservation time inquiry voice to the user, and receiving the feedback time of the user;
if the feedback time is determined to be instant time and the instant time is within a preset time range, feeding back after-sale reservation success information to the user;
if the feedback time is determined to be the reserved time and the current time plus the reserved time is within the preset time range, feeding back after-sale reservation success information to the user;
otherwise, if the instant time or the current time plus the reserved time is not within the preset time range, sending a time reselection prompting voice to the user.
Specifically, the air conditioner and the user confirm the user's intended after-sales service time through voice interaction, and send "what time after-sales are you willing to go to the gate" to the user? "typically the user will feed back a desired time to visit the door, or because of temporary lack of consideration, output a more ambiguous expression such as: within a few days or at random, the air conditioner further gives a prompt to the user: only after 2 hours, and from 9 am to 6 am, the user is guided to confirm again.
In this case, if the user inputs an incorrect time, for example, if the time is not within the time range, the user is also presented with the presentation content. The setting of the above-mentioned prompt contents is decided in consideration of the reasonableness of the start of after-sales service and the working hours of after-sales personnel.
After the air conditioner and the user confirm the specific after-sales service time, the user can be fed back ' good ', a service person can further contact with the user later to please keep the telephone clear ', and the closed-loop processing of the after-sales service is completed through telephone confirmation information.
The method and the device can conveniently and quickly guide the user to confirm the correct and reasonable after-sale appointment time through the interactive guidance of the air conditioner voice and the user, and have the characteristics of high efficiency and convenient operation.
Based on any of the above embodiments, the receiving a voice service instruction then further includes:
if the current time is determined to be in the preset optimal after-sale time period, sending a reserved after-sale service reminding voice to the user based on the preset playing frequency and the preset playing time range;
the preset optimal after-market time period is april or october of the year.
Optionally, as a feature service, on the basis of the foregoing embodiment, the present invention further provides an after-sales service active reminding function.
For example, for air conditioner cleaning service, when a user performs any voice interaction with air conditioner voice for the first time, if it is exactly the system-set optimal time for cleaning the air conditioner, such as april and october, supplementary information is added after the voice prompt information: is known? Now, the user can directly say 'air conditioner washing service' to me, and then can directly reserve the single washing service.
In order to avoid excessive information interference, the system also sets frequency limitation, generally, the system can broadcast once in April and October, and simultaneously sets a disturbance-free function, for example, pushing is not carried out from 10 o 'clock to 8 o' clock in the morning.
The invention increases the interest of voice interaction and improves the use experience of users by adding proper service guide prompt voice in the voice interaction of the air conditioner, and especially plays a better prompt role for the old.
The following describes the voice-controlled air-conditioning after-sale system provided by the present invention, and the voice-controlled air-conditioning after-sale system described below and the voice-controlled air-conditioning after-sale method described above can be referred to correspondingly.
Fig. 3 is a schematic structural diagram of an after-sales system of a voice-controlled air conditioner provided by the present invention, as shown in fig. 3, including: a start module 31 and a processing module 32, wherein:
the starting module 31 is used for receiving a voice service instruction and starting a voice connection module in the air conditioner; the processing module 32 is configured to control the voice connection module to connect with the platform device of the target after-sale object based on the target after-sale object in the voice service instruction, and push an after-sale reservation result to the user.
The air conditioner directly performs voice interaction with the air conditioner, and gets through the after-sale service channel, so that the air conditioner has the function of directly reserving the after-sale service through voice control, any intermediate operation is not needed, the user experience of the old people using groups is improved, and the diversification of the voice ecological function of the air conditioner is realized.
Based on the above embodiment, the starting module 31 is further configured to:
if the user is determined not to log in the operation client, sending a login prompt voice;
otherwise, determining whether the user inputs an address at the operation client.
Wherein the determining whether the user inputs the address at the operation client comprises:
if the user is determined to input the address at the operation client and the user is determined to confirm the address in a voice mode, entering an after-sale reservation flow, otherwise, sending an address confirmation reminding voice;
and if the address input by the user at the operation client is determined, sending an address input reminding voice.
According to the invention, the complete and correct user information is preset in the intelligent APP, and the voice interaction is adopted to guide the user to modify and improve the information in the intelligent APP in advance, so that the subsequent after-sale service can be triggered and matched quickly, and the user experience is improved.
Based on any of the above embodiments, the processing module 32 is specifically configured to:
sending target after-sale object type inquiry voice to the user, and receiving feedback information of the user;
and if the feedback information is determined to be correct, entering an after-sale service reservation flow, otherwise, sending the target after-sale object type inquiry voice again.
According to the method and the system, the service type reserved by the user is confirmed through voice interaction between the air conditioner and the user, the reasonable process repetition times are set, and the phenomenon that the use experience of the user is reduced due to the overlong inquiry process is avoided.
Based on any of the above embodiments, the process of entering the after-sales service reservation in the processing module 32 includes:
sending an after-sale reservation time inquiry voice to the user, and receiving the feedback time of the user;
if the feedback time is determined to be instant time and the instant time is within a preset time range, feeding back after-sale reservation success information to the user;
if the feedback time is determined to be the reserved time and the current time plus the reserved time is within the preset time range, feeding back after-sale reservation success information to the user;
otherwise, if the instant time or the current time plus the reserved time is not in the preset time range, sending a time reselection prompt voice to the user.
The method and the device can conveniently and quickly guide the user to confirm the correct and reasonable after-sale appointment time through the interactive guidance of the air conditioner voice and the user, and have the characteristics of high efficiency and convenient operation.
Based on any of the above embodiments, the receiving the voice service instruction in the starting module 31 further includes:
if the current time is determined to be in the preset optimal after-sale time period, sending a reserved after-sale service reminding voice to the user based on the preset playing frequency and the preset playing time range;
the preset optimal after-market time period is april or october of the year.
The invention increases the interest of voice interaction and improves the use experience of users by adding proper service guide prompt voice in the voice interaction of the air conditioner, and especially plays a better prompt role for the old.
Fig. 4 illustrates a physical structure diagram of an electronic device, which may include, as shown in fig. 4: a processor (processor)410, a communication Interface 420, a memory (memory)430 and a communication bus 440, wherein the processor 410, the communication Interface 420 and the memory 430 are communicated with each other via the communication bus 440. Processor 410 may invoke logic instructions in memory 430 to perform a voice-controlled air conditioner after-market method comprising: receiving a voice service instruction, and starting a voice connection module in the air conditioner; and controlling the voice connection module to be connected with the platform equipment of the target after-sale object based on the target after-sale object in the voice service instruction, and pushing an after-sale reservation result to a user.
In addition, the logic instructions in the memory 430 may be implemented in the form of software functional units and stored in a computer readable storage medium when the software functional units are sold or used as independent products. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk, and various media capable of storing program codes.
In another aspect, the present invention also provides a computer program product, the computer program product comprising a computer program, the computer program being stored on a non-transitory computer-readable storage medium, wherein when the computer program is executed by a processor, the computer is capable of executing the voice-controlled air-conditioning after-sales method provided by the above methods, the method comprising: receiving a voice service instruction, and starting a voice connection module in the air conditioner; and controlling the voice connection module to be connected with the platform equipment of the target after-sale object based on the target after-sale object in the voice service instruction, and pushing an after-sale reservation result to a user.
In yet another aspect, the present invention also provides a non-transitory computer-readable storage medium having stored thereon a computer program that, when executed by a processor, implements a voice-controlled air-conditioning after-sales method provided by the above methods, the method comprising: receiving a voice service instruction, and starting a voice connection module in the air conditioner; and controlling the voice connection module to be connected with the platform equipment of the target after-sale object based on the target after-sale object in the voice service instruction, and pushing an after-sale reservation result to a user. The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the embodiments or some parts of the embodiments.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (10)
1. An after-sale method for controlling an air conditioner through voice is characterized by comprising the following steps:
receiving a voice service instruction, and starting a voice connection module in the air conditioner;
and controlling the voice connection module to be connected with the platform equipment of the target after-sale object based on the target after-sale object in the voice service instruction, and pushing an after-sale reservation result to a user.
2. The method of claim 1, wherein before the activating the voice connection module in the air conditioner, the method further comprises:
if the user is determined not to log in the operation client, sending a login prompt voice;
otherwise, determining whether the user inputs an address at the operation client.
3. The voice-controlled air conditioner after-sale method as claimed in claim 2, wherein the determining whether the user inputs an address at the operation client comprises:
if the address input by the user at the operation client is determined and the address is confirmed by the user in a voice mode, entering an after-sale reservation flow, and otherwise, sending an address confirmation reminding voice;
and if the address input by the user at the operation client is determined, sending an address input reminding voice.
4. The method according to claim 1, wherein the controlling the voice connection module to connect with the platform device of the target after-market object based on the target after-market object in the voice service instruction to push the after-market reservation result to the user comprises:
sending target after-sale object type inquiry voice to the user, and receiving feedback information of the user;
and if the feedback information is determined to be correct, entering an after-sale service reservation flow, otherwise, sending the target after-sale object type inquiry voice again.
5. The voice-controlled air conditioner after-sale method according to claim 4, wherein the entering of the after-sale service reservation process comprises:
sending an after-sale reservation time inquiry voice to the user, and receiving the feedback time of the user;
if the feedback time is determined to be instant time and the instant time is within a preset time range, feeding back after-sale reservation success information to the user;
if the feedback time is determined to be the reserved time and the current time plus the reserved time is within the preset time range, feeding back after-sale reservation success information to the user;
otherwise, if the instant time or the current time plus the reserved time is not within the preset time range, sending a time reselection prompting voice to the user.
6. The voice-controlled air conditioner after-sale method according to any one of claims 1-5, wherein after receiving the voice service instruction, the method further comprises:
if the current time is determined to be in the preset optimal after-sale time period, sending a reserved after-sale service reminding voice to the user based on the preset playing frequency and the preset playing time range;
the preset optimal after-market time period is april or october of the year.
7. An after-sales system of a voice-controlled air conditioner, comprising:
the starting module is used for receiving the voice service instruction and starting the voice connection module in the air conditioner;
and the processing module is used for controlling the voice connection module to be connected with the platform equipment of the target after-sale object based on the target after-sale object in the voice service instruction, and pushing an after-sale reservation result to a user.
8. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the voice-controlled air conditioner after-market method according to any one of claims 1 to 6 when executing the program.
9. A non-transitory computer readable storage medium having a computer program stored thereon, wherein the computer program, when executed by a processor, implements the voice-controlled air conditioner after-market method according to any one of claims 1 to 6.
10. A computer program product comprising a computer program, wherein the computer program, when executed by a processor, implements the voice-controlled air conditioner after-market method of any one of claims 1 to 6.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210471118.7A CN115049405A (en) | 2022-04-28 | 2022-04-28 | Voice control air conditioner after-sale method and system |
| PCT/CN2022/130030 WO2023207024A1 (en) | 2022-04-28 | 2022-11-04 | Voice control-based air conditioner after-sales method and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210471118.7A CN115049405A (en) | 2022-04-28 | 2022-04-28 | Voice control air conditioner after-sale method and system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN115049405A true CN115049405A (en) | 2022-09-13 |
Family
ID=83156838
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202210471118.7A Pending CN115049405A (en) | 2022-04-28 | 2022-04-28 | Voice control air conditioner after-sale method and system |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN115049405A (en) |
| WO (1) | WO2023207024A1 (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2023207024A1 (en) * | 2022-04-28 | 2023-11-02 | 青岛海尔空调器有限总公司 | Voice control-based air conditioner after-sales method and system |
Family Cites Families (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106650960A (en) * | 2016-11-24 | 2017-05-10 | 美的集团股份有限公司 | Household electrical appliance equipment reserving maintenance method and device, intelligent terminal and reserving maintenance system |
| US11211071B2 (en) * | 2018-12-14 | 2021-12-28 | American International Group, Inc. | System, method, and computer program product for home appliance care |
| CN111354355B (en) * | 2018-12-24 | 2023-02-28 | 珠海格力电器股份有限公司 | Voice repair reporting method and device, storage medium and air conditioner |
| KR102634730B1 (en) * | 2020-05-11 | 2024-02-08 | 애터미주식회사 | System for self-diagnosis a home appliance and operating method thereof |
| CN112270926B (en) * | 2020-09-27 | 2023-05-23 | 青岛海尔空调器有限总公司 | After-sales service method of environment adjusting equipment and after-sales service equipment |
| CN115049405A (en) * | 2022-04-28 | 2022-09-13 | 青岛海尔空调器有限总公司 | Voice control air conditioner after-sale method and system |
-
2022
- 2022-04-28 CN CN202210471118.7A patent/CN115049405A/en active Pending
- 2022-11-04 WO PCT/CN2022/130030 patent/WO2023207024A1/en unknown
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2023207024A1 (en) * | 2022-04-28 | 2023-11-02 | 青岛海尔空调器有限总公司 | Voice control-based air conditioner after-sales method and system |
Also Published As
| Publication number | Publication date |
|---|---|
| WO2023207024A1 (en) | 2023-11-02 |
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