CN105721711A - Communication processing method and communication processing apparatus - Google Patents
Communication processing method and communication processing apparatus Download PDFInfo
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- CN105721711A CN105721711A CN201610184821.4A CN201610184821A CN105721711A CN 105721711 A CN105721711 A CN 105721711A CN 201610184821 A CN201610184821 A CN 201610184821A CN 105721711 A CN105721711 A CN 105721711A
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- 230000006854 communication Effects 0.000 title claims abstract description 160
- 238000004891 communication Methods 0.000 title claims abstract description 158
- 238000012545 processing Methods 0.000 title claims abstract description 38
- 238000003672 processing method Methods 0.000 title claims abstract description 17
- 238000012790 confirmation Methods 0.000 claims description 38
- 230000000977 initiatory effect Effects 0.000 claims description 25
- 230000001502 supplementing effect Effects 0.000 claims description 14
- 239000013589 supplement Substances 0.000 claims description 7
- 238000000034 method Methods 0.000 abstract description 25
- 230000008569 process Effects 0.000 abstract description 7
- 230000006870 function Effects 0.000 description 14
- 238000010586 diagram Methods 0.000 description 9
- 230000008859 change Effects 0.000 description 8
- 125000002015 acyclic group Chemical group 0.000 description 4
- 238000004458 analytical method Methods 0.000 description 4
- 230000005540 biological transmission Effects 0.000 description 4
- 230000005856 abnormality Effects 0.000 description 3
- 238000012546 transfer Methods 0.000 description 3
- 230000008901 benefit Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000004899 motility Effects 0.000 description 1
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
- H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
- H04M1/27453—Directories allowing storage of additional subscriber data, e.g. metadata
- H04M1/27457—Management thereof, e.g. manual editing of data
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
- H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
- H04M1/27453—Directories allowing storage of additional subscriber data, e.g. metadata
- H04M1/2746—Sorting, e.g. according to history or frequency of use
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
- H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
- H04M1/27453—Directories allowing storage of additional subscriber data, e.g. metadata
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Library & Information Science (AREA)
- Business, Economics & Management (AREA)
- General Business, Economics & Management (AREA)
- Human Computer Interaction (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephone Function (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present invention provides a communication processing method and a communication processing apparatus. The communication processing method comprises the steps of when a first phone number of a contact person is used as a master calling number and a communication request is initiated, acquiring a current state of the first phone number; and when it is determined that the initiated communication request fails according to the current state of the first phone number, setting a second phone number of the contact person as a master calling number. According to the communication processing method, when communication with the contact person fails, a corresponding processing measure is carried out according to the state of the phone number of the contact person, so that the whole processing process is more intelligent, and further meets actual operation requirements of the user, the user time is saved, convenience is provided for the user, and the use experience of the user is improved.
Description
Technical field
The present invention relates to communication technical field, in particular to a kind of communication processing method and a kind of communication processing apparatus.
Background technology
In correlation technique, when user uses smart mobile phone to communicate, if running into the situation of communication failure, the number of such as contact person disables, spacing, be not turned on or the various situations such as out of reach, intelligent terminal cannot carry out respective handling intelligently, facility can not be provided when communication, thus causing that Consumer's Experience is poor for user.
Therefore, how corresponding treatment measures can be taked to become technical problem urgently to be resolved hurrily according to communication conditions.
Summary of the invention
The present invention be based on above-mentioned technical problem at least one, it is proposed that a kind of new communication process scheme, it is possible to when user and contact person's communication failure, start related measure and process, provide the user facility, improve the experience of user.
In view of this, the present invention proposes a kind of communication processing method, including: when first telephone number of contact person is initiated communication request as main call number, obtain the current state of described first telephone number；When determining the described communication request failure of initiation according to the current state of described first telephone number, second telephone number of described contact person is set to described main call number.
In this technical scheme, first telephone number of contact person is being initiated communication request (wherein as main call number, communication request can be call request, short message sending is asked, multimedia message transmission request etc.) time, obtain the first telephone number current state (specifically, the inquiry request of the first telephone number state can be sent to cloud server, cloud server is according to the inquiry request received, feed back the current state of the first telephone number), and determine that the communication request failure of initiation is (as the first telephone number disables according to the current state of the first telephone number, expired, arrearage, shutdown, nonreply etc.) time, second telephone number of contact person is set to main call number, can the reason of intellectual analysis communication failure, and automatic more change owner calling telephone number, on the one hand when user needs again to communicate with contact person, the main call number after renewal can be directly based upon and initiate communication request, avoid repeating because being changed without main call number to send communication request (particularly when the first telephone number disables or be expired) to the first telephone number, reduce again the probability of communication failure；On the other hand, automatically replaceable main calling telephone number, it is not necessary to user's Non-follow control terminal pointedly is switched to and relevant arrange interface and be configured, and saves user time, has provided the user facility, improves the experience of user.
In technique scheme, preferably, when storage has multiple telephone number of described contact person, second telephone number of described contact person is set to the step of described main call number, specifically include: the priority according to the plurality of telephone number, by the plurality of telephone number except described first telephone number and the highest telephone number of priority be set to described main call number；Or display comprises the selection interface of the plurality of telephone number, and the telephone number that the user got is selected on described selection interface is set to described main call number.
In this technical scheme, the mode being capable of more change owner calling telephone number automatically has multiple, particularly when terminal has been previously stored with multiple telephone number of contact person, such as: can according to the priority (priority can by user setup, it is also possible to be that system default is arranged) of multiple telephone numbers；Maybe can directly display the selection interface for users comprising multiple number to be selected to select to set, no matter it is which kind of substitute mode, all user's Non-follow control terminal pointedly need not be switched to and relevant interface (editing interface of middle associated person information as thin in terminal telephone) is set is configured, save user time, provide the user facility.
In any of the above-described technical scheme, preferably, second telephone number of described contact person is set to the step of described main call number, specifically includes: receive the telephone number of user's input, the telephone number that described user inputs to be set to described main call number.
In this technical scheme, consider terminal is likely to the situation of a telephone number of pre-stored contact person, directly the telephone number that the user received inputs can also be set to the main call number of contact person, specifically, user can input the telephone number of this contact person by voice, manual touch-control etc., being switched to also without user's Non-follow control terminal pointedly and relevant interface (editing interface of middle associated person information as thin in terminal telephone) is set being configured, save user time, provide the user facility.
In any of the above-described technical scheme, preferably, after the described communication request failure determining initiation, and before second telephone number of described contact person is set to the step of described main call number, also include: when described first telephone number is in designated state, prompt the user whether that requiring over described first telephone number initiates communication request again；If receiving the instruction confirming again to initiate communication request, then again initiate communication request by described first telephone number；And if do not receive and confirm again to initiate the instruction of communication request, then perform the described step that second telephone number of described contact person is set to described main call number；Wherein, described designated state includes following arbitrary: nonreply, arrearage, shutdown.
In this technical scheme, owing to the reason of communication failure has multiple situation, such as the first telephone number disables, expired, arrearage, nonreply, shutdown etc., consider user's actual demand in use, as determined, the first telephone number is in nonreply, shutdown, or during the either case such as arrearage, perhaps without the replacing performed immediately main calling telephone number, particularly when the first telephone number is in nonreply state, just can pass through to prompt the user whether that requiring over the first telephone number initiates communication request (namely prompting the user whether to start intelligent dialling function) again, if receiving the confirmation instruction of user, just can (such as dial once number at interval of scheduled duration by intelligent dialing strategy set in advance, cycle or acyclic dialing in the given time, can dial when receiving confirmation instruction) again initiate communication request by the first telephone number, wherein, the setting of intelligent dialing strategy can be set by user or system default sets；If the confirmation instruction not receiving user (is specifically included and have received the instruction that need not be re-started call request by the first telephone number, or do not receive the confirmation instruction of user in the given time) time, perform the replacing to main calling telephone number again, whole processing procedure is more intelligent, the practical operation demand of the user that more fits, and improves the experience of user further.In any of the above-described technical scheme, preferably, after the described communication request failure determining initiation, and before second telephone number of described contact person is set to the step of described main call number, also include: when described first telephone number is in arrearage state, prompt the user whether to need described first telephone number is supplemented with money；If receiving the instruction confirming to carry out supplementing with money, then start destination application, to be supplemented with money for described first telephone number by described destination application；And if do not receive and confirm to carry out the instruction supplemented with money, then perform the described step that second telephone number of described contact person is set to described main call number.
In this technical scheme, owing to the reason of communication failure has multiple situation, such as the first telephone number disables, expired, arrearage, nonreply, shutdown etc., consider user's actual demand in use, during as determined that the first telephone number is in arrearage state, perhaps without the replacing performed immediately main calling telephone number, just can pass through to prompt the user whether to need the first telephone number is supplemented with money, if receiving the confirmation instruction of user, with regard to automatically starting the application program that can carry out service of supplementing with money, to treat that the telephone number to supplementing with money is supplemented with money；If the confirmation instruction not receiving user (specifically includes and have received the instruction that need not the first telephone number be supplemented with money, or do not receive the confirmation instruction of user in the given time) time, perform the replacing to main calling telephone number again, whole processing procedure is more intelligent, the practical operation demand of the user that more fits, and improves the experience of user further.
According to the second aspect of the invention, it is proposed that a kind of communication processing apparatus, including: acquiring unit, for when first telephone number of contact person is initiated communication request as main call number, obtaining the current state of described first telephone number；Unit is set, for when determining the described communication request failure of initiation according to the current state of described first telephone number, second telephone number of described contact person being set to described main call number.
In this technical scheme, first telephone number of contact person is being initiated communication request (wherein as main call number, communication request can be call request, short message sending is asked, multimedia message transmission request etc.) time, obtain the first telephone number current state (specifically, the inquiry request of the first telephone number state can be sent to cloud server, cloud server is according to the inquiry request received, feed back the current state of the first telephone number), and determine that the communication request failure of initiation is (as the first telephone number disables according to the current state of the first telephone number, expired, arrearage, shutdown, nonreply etc.) time, second telephone number of contact person is set to main call number, can the reason of intellectual analysis communication failure, and automatic more change owner calling telephone number, on the one hand when user needs again to communicate with contact person, the main call number after renewal can be directly based upon and initiate communication request, avoid repeating because being changed without main call number to send communication request (particularly when the first telephone number disables or be expired) to the first telephone number, reduce again the probability of communication failure；On the other hand, automatically replaceable main calling telephone number, it is not necessary to user's Non-follow control terminal pointedly is switched to and relevant arrange interface and be configured, and saves user time, has provided the user facility, improves the experience of user.
In technique scheme, it is preferable that also include: memory element, for storing multiple telephone numbers of described contact person；The described unit that arranges specifically for the priority according to the plurality of telephone number, by the plurality of telephone number except described first telephone number and the highest telephone number of priority be set to described main call number；Or display comprises the selection interface of the plurality of telephone number, and the telephone number that the user got is selected on described selection interface is set to described main call number.
In this technical scheme, the mode being capable of more change owner calling telephone number automatically has multiple, particularly when terminal has been previously stored with multiple telephone number of contact person, such as: can according to the priority (priority can by user setup, it is also possible to be that system default is arranged) of multiple telephone numbers；Maybe can directly display the selection interface for users comprising multiple number to be selected to select to set, no matter it is which kind of substitute mode, all user's Non-follow control terminal pointedly need not be switched to and relevant interface (editing interface of middle associated person information as thin in terminal telephone) is set is configured, save user time, provide the user facility.
In any of the above-described technical scheme, it is preferable that described arrange unit, specifically for receiving the telephone number of user's input, the telephone number that described user inputs to be set to described main call number.
In this technical scheme, consider terminal is likely to the situation of a telephone number of pre-stored contact person, directly the telephone number that the user received inputs can also be set to the main call number of contact person, specifically, user can input the telephone number of this contact person by voice, manual touch-control etc., being switched to also without user's Non-follow control terminal pointedly and relevant interface (editing interface of middle associated person information as thin in terminal telephone) is set being configured, save user time, provide the user facility.
In any of the above-described technical scheme, preferably, also include: the first Tip element, for after the described communication request failure determining initiation, when described first telephone number is in designated state, prompt the user whether that requiring over described first telephone number initiates communication request again；Communication unit, for when receiving the instruction confirming again to initiate communication request, again initiating communication request by described first telephone number；And described unit is set, specifically for when not receiving the instruction confirming again to initiate communication request, second telephone number of described contact person being set to described main call number；Wherein, described designated state includes following arbitrary: nonreply, arrearage, shutdown.
In this technical scheme, owing to the reason of communication failure has multiple situation, such as the first telephone number disables, expired, arrearage, nonreply, shutdown etc., consider user's actual demand in use, as determined, the first telephone number is in nonreply, shutdown, or during the either case such as arrearage, perhaps without the replacing performed immediately main calling telephone number, particularly when the first telephone number is in nonreply state, just can pass through to prompt the user whether that requiring over the first telephone number initiates communication request (namely prompting the user whether to start intelligent dialling function) again, if receiving the confirmation instruction of user, just can (such as dial once number every scheduled duration by intelligent dialing strategy set in advance, cycle or acyclic dialing in the given time, can dial when receiving confirmation instruction) again initiate communication request by the first telephone number, wherein, the setting of intelligent dialing strategy can be set by user or system default sets；If the confirmation instruction not receiving user (is specifically included and have received the instruction that need not be re-started call request by the first telephone number, or do not receive the confirmation instruction of user in the given time) time, perform the replacing to main calling telephone number again, whole processing procedure is more intelligent, the practical operation demand of the user that more fits, and improves the experience of user further.
In any of the above-described technical scheme, preferably, also include: the second Tip element, for after the described communication request failure determining initiation, when determining that described first telephone number is in arrearage state, prompt the user whether to need described first telephone number is supplemented with money；Supplement unit with money, for when receiving confirmation and carrying out the instruction supplemented with money, starting destination application, to be supplemented with money for described first telephone number by described destination application；And described unit is set, specifically for when not receiving confirmation and carrying out the instruction supplemented with money, second telephone number of described contact person being set to described main call number.
In this technical scheme, owing to the reason of communication failure has multiple situation, such as the first telephone number disables, expired, arrearage, nonreply, shutdown etc., consider user's actual demand in use, during as determined that the first telephone number is in arrearage state, perhaps without the replacing performed immediately main calling telephone number, just can pass through to prompt the user whether to need the first telephone number is supplemented with money, if receiving the confirmation instruction of user, with regard to automatically starting the application program that can carry out service of supplementing with money, to treat that the telephone number to supplementing with money is supplemented with money；If the confirmation instruction not receiving user (specifically includes and have received the instruction that need not the first telephone number be supplemented with money, or do not receive the confirmation instruction of user in the given time) time, perform the replacing to main calling telephone number again, whole processing procedure is more intelligent, the practical operation demand of the user that more fits, and improves the experience of user further.
According to the third aspect of the invention we, it is also proposed that a kind of mobile terminal, including the communication processing apparatus as according to any one of technique scheme.
By above technical scheme, when with contact person's communication failure, can according to the state of the telephone number of contact person, perform corresponding treatment measures, make that whole processing procedure is more intelligent, more fit the practical operation demand of user, save user time, provided the user facility, improve the experience of user.
Accompanying drawing explanation
Fig. 1 illustrates the schematic flow diagram of communication processing method according to an embodiment of the invention；
Fig. 2 illustrates the schematic block diagram of communication processing apparatus according to an embodiment of the invention；
Fig. 3 illustrates the schematic block diagram of mobile terminal according to an embodiment of the invention；
Fig. 4 illustrates that communication abnormality processes the schematic block diagram of system according to an embodiment of the invention；
Fig. 5 illustrates the schematic flow diagram of telephony phone numbers shutdown or expired processing method according to an embodiment of the invention；
Fig. 6 illustrates the schematic flow diagram of communicating number arrearage or unresponsive processing method according to an embodiment of the invention.
Detailed description of the invention
In order to be more clearly understood that the above-mentioned purpose of the present invention, feature and advantage, below in conjunction with the drawings and specific embodiments, the present invention is further described in detail.It should be noted that when not conflicting, embodiments herein and the feature in embodiment can be mutually combined.
Elaborate a lot of detail in the following description so that fully understanding the present invention; but; the present invention can also adopt other to be different from other modes described here to implement, and therefore, protection scope of the present invention is by the restriction of following public specific embodiment.
Fig. 1 illustrates the schematic flow diagram of communication processing method according to an embodiment of the invention.
As it is shown in figure 1, communication processing method according to an embodiment of the invention, including:
Step 102, when first telephone number of contact person is initiated communication request as main call number, obtain the current state of described first telephone number, specifically, can send the inquiry request of the first telephone number state to cloud server, cloud server, according to the inquiry request received, feeds back the current state of the first telephone number, wherein, communication request can be call request, short message sending request, multimedia message transmission request etc.；
Step 104, when determining the described communication request failure of initiation according to the current state of described first telephone number, second telephone number of described contact person is set to described main call number, specifically, the first telephone number disables, expired, arrearage, shutdown, the either case such as nonreply all can be considered the failure of described communication request.
In this technical scheme, when first telephone number of contact person is initiated communication request as main call number, obtain the current state of the first telephone number, and when determining the communication request failure of initiation according to the current state of the first telephone number, second telephone number of contact person is set to main call number, can the reason of intellectual analysis communication failure, and automatic more change owner calling telephone number, on the one hand when user needs again to communicate with contact person, the main call number after renewal can be directly based upon and initiate communication request, avoid repeating because being changed without main call number to send communication request (particularly when the first telephone number disables or be expired) to the first telephone number, reduce again the probability of communication failure；On the other hand, automatically replaceable main calling telephone number, it is not necessary to user's Non-follow control terminal pointedly is switched to and relevant arrange interface and be configured, and saves user time, has provided the user facility, improves the experience of user.
In technique scheme, preferably, when storage has multiple telephone number of described contact person, second telephone number of described contact person is set to the step of described main call number, specifically include: the priority according to the plurality of telephone number, by the plurality of telephone number except described first telephone number and the highest telephone number of priority be set to described main call number；Or display comprises the selection interface of the plurality of telephone number, and the telephone number that the user got is selected on described selection interface is set to described main call number.
In this technical scheme, the mode being capable of more change owner calling telephone number automatically has multiple, particularly when terminal has been previously stored with multiple telephone number of contact person, such as: can according to the priority (priority can by user setup, it is also possible to be that system default is arranged) of multiple telephone numbers；Maybe can directly display the selection interface for users comprising multiple number to be selected to select to set, no matter it is which kind of substitute mode, all user's Non-follow control terminal pointedly need not be switched to and relevant interface (editing interface of middle associated person information as thin in terminal telephone) is set is configured, save user time, provide the user facility.
In any of the above-described technical scheme, preferably, second telephone number of described contact person is set to the step of described main call number, specifically includes: receive the telephone number of user's input, the telephone number that described user inputs to be set to described main call number.
In this technical scheme, consider terminal is likely to the situation of a telephone number of pre-stored contact person, directly the telephone number that the user received inputs can also be set to the main call number of contact person, specifically, user can input the telephone number of this contact person by voice, manual touch-control etc., being switched to also without user's Non-follow control terminal pointedly and relevant interface (editing interface of middle associated person information as thin in terminal telephone) is set being configured, save user time, provide the user facility.
In any of the above-described technical scheme, preferably, after the described communication request failure determining initiation, and before second telephone number of described contact person is set to the step of described main call number, also include: when described first telephone number is in designated state, prompt the user whether that requiring over described first telephone number initiates communication request again；If receiving the instruction confirming again to initiate communication request, then again initiate communication request by described first telephone number；And if do not receive and confirm again to initiate the instruction of communication request, then perform the described step that second telephone number of described contact person is set to described main call number；Wherein, described designated state includes following arbitrary: nonreply, arrearage, shutdown.
In this technical scheme, owing to the reason of communication failure has multiple situation, such as the first telephone number disables, expired, arrearage, nonreply, shutdown etc., consider user's actual demand in use, as determined, the first telephone number is in nonreply, shutdown, or during the either case such as arrearage, perhaps without the replacing performed immediately main calling telephone number, particularly when the first telephone number is in nonreply state, just can pass through to prompt the user whether that requiring over the first telephone number initiates communication request (namely prompting the user whether to start intelligent dialling function) again, if receiving the confirmation instruction of user, just can (such as dial once number at interval of scheduled duration by intelligent dialing strategy set in advance, cycle or acyclic dialing in the given time, can dial when receiving confirmation instruction) again initiate communication request by the first telephone number, wherein, the setting of intelligent dialing strategy can be set by user or system default sets；If the confirmation instruction not receiving user (is specifically included and have received the instruction that need not be re-started call request by the first telephone number, or do not receive the confirmation instruction of user in the given time) time, perform the replacing to main calling telephone number again, whole processing procedure is more intelligent, the practical operation demand of the user that more fits, and improves the experience of user further.
Specifically, in the actually used process of user, initiate in call request by first telephone number of contact person, if it is determined that the first telephone number is in nonreply state, can prompt the user whether to continue to initiate call request by the first telephone number, as ejected a prompting frame on interface, this prompting frame can arrange "Yes" and two options of "No", if user selects "Yes", then start intelligent dialling function, and carry out intelligent dialing according to intelligent dialing strategy set in advance, as at interval of within 10 minutes, dialing once number；Or in one hour every 10 minutes or dial at random once number；Or can continuous several times dial, wherein intelligent dialing strategy can be set by the user or system default setting；When user selects "No", or select within the scheduled time (such as 1 minute, this scheduled duration also can be set by the user or system default is arranged), then reset main calling telephone number.In the present embodiment, it is not limited to by prompting frame, user is pointed out, intelligent dialing strategy is also not limited to the present embodiment, and the present embodiment is only used for illustrating, and is not especially limited.
In any of the above-described technical scheme, preferably, after the described communication request failure determining initiation, and before second telephone number of described contact person is set to the step of described main call number, also include: when described first telephone number is in arrearage state, prompt the user whether to need described first telephone number is supplemented with money；If receiving the instruction confirming to carry out supplementing with money, then start destination application, to be supplemented with money for described first telephone number by described destination application；And if do not receive and confirm to carry out the instruction supplemented with money, then perform the described step that second telephone number of described contact person is set to described main call number.
In this technical scheme, owing to the reason of communication failure has multiple situation, such as the first telephone number disables, expired, arrearage, nonreply, shutdown etc., consider user's actual demand in use, during as determined that the first telephone number is in arrearage state, perhaps without the replacing performed immediately main calling telephone number, just can pass through to prompt the user whether to need the first telephone number is supplemented with money, if receiving the confirmation instruction of user, with regard to automatically starting the application program that can carry out service of supplementing with money, to treat that the telephone number to supplementing with money is supplemented with money；If the confirmation instruction not receiving user (specifically includes and have received the instruction that need not the first telephone number be supplemented with money, or do not receive the confirmation instruction of user in the given time) time, perform the replacing to main calling telephone number again, whole processing procedure is more intelligent, the practical operation demand of the user that more fits, and improves the experience of user further.
Fig. 2 illustrates the schematic block diagram of communication processing apparatus according to an embodiment of the invention.
As in figure 2 it is shown, communication processing apparatus 200 according to an embodiment of the invention, including: acquiring unit 202 with arrange unit 204.
Wherein, acquiring unit 202, for when first telephone number of contact person is initiated communication request as main call number, obtaining the current state of described first telephone number；Unit 204 is set, for when determining the described communication request failure of initiation according to the current state of described first telephone number, second telephone number of described contact person being set to described main call number.
In this technical scheme, first telephone number of contact person is being initiated communication request (wherein as main call number, communication request can be call request, short message sending is asked, multimedia message transmission request etc.) time, obtain the first telephone number current state (specifically, acquiring unit 202 can send the inquiry request of the first telephone number state to cloud server, cloud server is according to the inquiry request received, feed back the current state of the first telephone number), and determine that the communication request failure of initiation is (as the first telephone number disables according to the current state of the first telephone number, expired, arrearage, shutdown, nonreply etc.) time, second telephone number of contact person is set to main call number, can the reason of intellectual analysis communication failure, and automatic more change owner calling telephone number, on the one hand when user needs again to communicate with contact person, the main call number after renewal can be directly based upon and initiate communication request, avoid repeating because being changed without main call number to send communication request (particularly when the first telephone number disables or be expired) to the first telephone number, reduce again the probability of communication failure；On the other hand, automatically replaceable main calling telephone number, it is not necessary to user's Non-follow control terminal pointedly is switched to and relevant arrange interface and be configured, and saves user time, has provided the user facility, improves the experience of user.
In technique scheme, it is preferable that also include: memory element 206, for storing multiple telephone numbers of described contact person；The described unit 204 that arranges specifically for the priority according to the plurality of telephone number, by the plurality of telephone number except described first telephone number and the highest telephone number of priority be set to described main call number；Or display comprises the selection interface of the plurality of telephone number, and the telephone number that the user got is selected on described selection interface is set to described main call number.
In this technical scheme, the mode being capable of more change owner calling telephone number automatically has multiple, particularly when terminal has been previously stored with multiple telephone number of contact person, such as: can according to the priority (priority can by user setup, it is also possible to be that system default is arranged) of multiple telephone numbers；Maybe can directly display the selection interface for users comprising multiple number to be selected to select to set, no matter it is which kind of substitute mode, all user's Non-follow control terminal pointedly need not be switched to and relevant interface (editing interface of middle associated person information as thin in terminal telephone) is set is configured, save user time, provide the user facility.
In any of the above-described technical scheme, it is preferable that described arrange unit 204, specifically for receiving the telephone number of user's input, the telephone number that described user inputs to be set to described main call number.
In this technical scheme, consider terminal is likely to the situation of a telephone number of pre-stored contact person, directly the telephone number that the user received inputs can also be set to the main call number of contact person, specifically, user can input the telephone number of this contact person by voice, manual touch-control etc., being switched to also without user's Non-follow control terminal pointedly and relevant interface (editing interface of middle associated person information as thin in terminal telephone) is set being configured, save user time, provide the user facility.
In any of the above-described technical scheme, preferably, also include: the first Tip element 208, for after the described communication request failure determining initiation, when described first telephone number is in designated state, prompt the user whether that requiring over described first telephone number initiates communication request again；Communication unit 210, for when receiving the instruction confirming again to initiate communication request, again initiating communication request by described first telephone number；And described unit 204 is set, specifically for when not receiving the instruction confirming again to initiate communication request, second telephone number of described contact person being set to described main call number；Wherein, described designated state includes following arbitrary: nonreply, arrearage, shutdown.
In this technical scheme, owing to the reason of communication failure has multiple situation, such as the first telephone number disables, expired, arrearage, nonreply, shutdown etc., consider user's actual demand in use, as determined, the first telephone number is in nonreply, shutdown, or during the either case such as arrearage, perhaps without the replacing performed immediately main calling telephone number, particularly when the first telephone number is in nonreply state, just can pass through to prompt the user whether that requiring over the first telephone number initiates communication request (namely prompting the user whether to start intelligent dialling function) again, if receiving the confirmation instruction of user, just (such as can be dialled at interval of after scheduled duration by preassigned intelligent dialing strategy, cycle or acyclic dialing in the given time, can dial when receiving confirmation instruction) again initiate communication request by the first telephone number, wherein, the setting of intelligent dialing strategy can be set by user or system default sets；If the confirmation instruction not receiving user (is specifically included and have received the instruction that need not be re-started call request by the first telephone number, or do not receive the confirmation instruction of user in the given time) time, perform the replacing to main calling telephone number again, whole processing procedure is more intelligent, the practical operation demand of the user that more fits, and improves the experience of user further.
Specifically, in the actually used process of user, initiate in call request by first telephone number of contact person, if it is determined that the first telephone number is in nonreply state, first Tip element can prompt the user whether to continue to initiate call request by the first telephone number, as ejected a prompting frame on interface, this prompting frame can arrange "Yes" and two options of "No", if user selects "Yes", then start intelligent dialling function, communication unit carries out intelligent dialing according to intelligent dialing strategy set in advance, as at interval of within 10 minutes, dialing once number；Or in one hour every 10 minutes or dial at random once number；Or can continuous several times dial, wherein intelligent dialing strategy can be set by the user or system default setting；When user selects "No", or select within the scheduled time (such as 1 minute, this scheduled duration also can be set by the user or system default is arranged), then reset main calling telephone number.In the present embodiment, it is not limited to by prompting frame, user is pointed out, intelligent dialing strategy is also not limited to the present embodiment, and the present embodiment is only used for illustrating, and is not especially limited.
In any of the above-described technical scheme, preferably, also include: the second Tip element 212, for after the described communication request failure determining initiation, when determining that described first telephone number is in arrearage state, prompt the user whether to need described first telephone number is supplemented with money；Supplement unit 214 with money, for when receiving confirmation and carrying out the instruction supplemented with money, starting destination application, to be supplemented with money for described first telephone number by described destination application；And described unit 204 is set, specifically for when not receiving confirmation and carrying out the instruction supplemented with money, second telephone number of described contact person being set to described main call number.
In this technical scheme, owing to the reason of communication failure has multiple situation, such as the first telephone number disables, expired, arrearage, nonreply, shutdown etc., consider user's actual demand in use, during as determined that the first telephone number is in arrearage state, perhaps without the replacing performed immediately main calling telephone number, just can pass through to prompt the user whether to need the first telephone number is supplemented with money, if receiving the confirmation instruction of user, with regard to automatically starting the application program that can carry out service of supplementing with money, to treat that the telephone number to supplementing with money is supplemented with money；If the confirmation instruction not receiving user (specifically includes and have received the instruction that need not the first telephone number be supplemented with money, or do not receive the confirmation instruction of user in the given time) time, perform the replacing to main calling telephone number again, whole processing procedure is more intelligent, the practical operation demand of the user that more fits, and improves the experience of user further.
Fig. 3 illustrates the schematic block diagram of mobile terminal according to an embodiment of the invention.
As described in Figure 3, mobile terminal 300 according to an embodiment of the invention, including: communication processing apparatus 200 as shown in Figure 2.
Below in conjunction with Fig. 4 to Fig. 6, technical scheme is described further.
As shown in Figure 4, in the present embodiment, for processing the system 400 of communication abnormality, including: function setting module 402, control module 404, communication module 406, analyze judge module 408, processing module 410, communications applications 412, supplement application 414 and cloud server 416 with money, wherein, function setting module 402, the module 404 that controls, communication module 406, analyzing judge module 408, processing module 410, communications applications 412 and supplement application with money and 414 all may be provided on mobile terminal, the concrete function of modules is as follows:
Function setting module 402: be mainly used in setting triggering and update/remind rule, user generally can pass through application interface and be set, and user can be as shown in table 1 in the content of application interface setting:
Table 1
Wherein, user can be not limited to content shown in table 1 in the content that application interface is arranged, and table 1 is only a reference example, when actual realization, can arrange according to the actual requirements and include but not limited to the content shown in table 1.
Control module 404: the main configuration information obtaining user from function setting module 402, the switch set according to user judges whether to start intelligent communication function, when intelligent communication switch in Table 1 is for opening, start the various functions in table 1, ensure that the motility of whole implementation process to the full extent.
Communication module 406: for realizing the communication function of mobile terminal, as carried out dial-up, send note etc., receive user to be inputted by the number of communications applications 412 (such as dial, note application etc.), contact person's selections etc. operate, and carry out phone exhalation or short message sending according to the contact person of the telephone number of user's input or selection.
Analyze judge module 408: for sending the request of inquiry called-number state to cloud server 416; cloud server 416 feeds back the state of called-number to analyzing judge module 408; as called-number be in shutting down, expired, busy or be not turned on which kind of state in the states such as (i.e. nonreply), arrearage, after acquisition state, state is analyzed and related data and result is sent to processing module 410.
Processing module 410: the data that receiving and analyzing judge module 408 sends, and data are processed, transfer data to control module 404 and carry out next step operation, as opened the operations such as corresponding application program (as supplementing application 414 with money).
The communication abnormality of the present embodiment processes, and can be applicable under multiple scene:
Scene one: when user dials the number of certain contact person, communication module 406 initiates call communication, analyzing judge module 408 and send the request of inquiry called-number state to cloud server 416, cloud server 416 feeds back the state of called-number to analyzing judge module 408；If getting called-number to be in shutdown or expired state; analyze judge module 408 state got is analyzed and related data and result are sent to processing module 410; data are processed by processing module 410; transfer data to control module 404; control module 404 to prompt the user whether to delete this number; if receiving the confirmation operation of user, then will shut down number and delete；If contact person stores multiple number (as being divided into main call number according to putting in order and from call number in the address list of user, or the selection interface for users that display comprises multiple telephone number selects), now except prompting also can prompt the user whether separately to set main call number except whether deleting number, if receiving the confirmation operation of user, then will shut down number to delete, and the number (only storing the situation of a number for contact person in the address list of user) of the number of the second cis-position or the number of user's selection or user's input is set to main call number.
Concrete processing procedure, as it is shown in figure 5, include:
Step 502, user initiates call request to called party number (i.e. the first telephone number).
Step 504, obtains the communications status of the called party number that cloud server detects.
Step 506, if called party number is shut down or expired, then, when called party exists other numbers, prompts the user whether to reset main call number.
Step 508, receives user and resets the confirmation operation of number.
Step 510, the number (i.e. the second telephone number) arranging the second cis-position according to other numbers is main call number.
Step 512, if called party number is expired or shuts down, then prompts the user whether to delete this number.
Step 514, receives user and deletes confirmation operation that is expired or that shut down number.
Step 516, deletes number that is out of date or that shut down.
Step 518, if called party number energy proper communication, then responds the call request of user, carries out normal talking.
Scene two: when user dials the number of certain contact person, communication module 406 initiates call communication, analyze judge module 408 and send the request of inquiry called-number state to cloud server 416, cloud server 416 feeds back the state of called-number to analyzing judge module 408, if getting the state that called-number is in busy or is not turned on (i.e. nonreply), analyze judge module 408 state got is analyzed and related data and result are sent to processing module 410, data are processed by processing module 410, transfer data to control module 404, control module 404 after the scheduled time, again dial this number, if certainly contact person stores multiple number (main call number and from call number) in the address list of user, can also be only store a telephone number, now can prompt the user whether to dial other numbers (if only storing the situation of a telephone number, user is needed to input replacement number)；If getting called-number to be in arrearage state, then open and supplement application program with money and supplement with money.
Concrete processing procedure, as shown in Figure 6, including:
Step 602, user initiates call request to called party number.
Step 604, obtains the current state of the called party number that cloud server detects.
Step 606, if called party number arrearage, then opening and supplementing application program with money is that arrearage number is supplemented with money.
Step 608, if called party number is busy or is not turned on (i.e. nonreply), then again initiates call request after the scheduled time.
Step 610, if called party number energy proper communication, then responds the call request of user, carries out normal talking.
By above-described embodiment, when user runs into communication failure, mobile terminal can analyze communication failure reason, triggers different Intelligent treatment modes for different situations, as can intelligence deletes invalid contacts people, intelligent redialing, intelligence are supplemented with money, improve the experience of user.
Technical scheme is described in detail above in association with accompanying drawing, technical scheme proposes a kind of new communication process scheme, when with contact person's communication failure, can according to the state of the telephone number of contact person, perform corresponding treatment measures so that whole processing procedure is more intelligent, the practical operation demand of the user that more fits, and saves user time, provide the user facility, improve the experience of user.
The foregoing is only the preferred embodiments of the present invention, be not limited to the present invention, for a person skilled in the art, the present invention can have various modifications and variations.All within the spirit and principles in the present invention, any amendment of making, equivalent replacement, improvement etc., should be included within protection scope of the present invention.
Claims (10)
1. a communication processing method, it is characterised in that including:
When first telephone number of contact person is initiated communication request as main call number, obtain the current state of described first telephone number；
When determining the described communication request failure of initiation according to the current state of described first telephone number, second telephone number of described contact person is set to described main call number.
2. communication processing method according to claim 1, it is characterised in that when storage has multiple telephone number of described contact person, second telephone number of described contact person is set to the step of described main call number, specifically includes:
Priority according to the plurality of telephone number, by the plurality of telephone number except described first telephone number and the highest telephone number of priority be set to described main call number；Or
Display comprises the selection interface of the plurality of telephone number, and the telephone number that the user got is selected on described selection interface is set to described main call number.
3. communication processing method according to claim 1, it is characterised in that second telephone number of described contact person is set to the step of described main call number, specifically includes:
Receive the telephone number of user's input, the telephone number that described user inputs to be set to described main call number.
4. communication processing method according to any one of claim 1 to 3, it is characterized in that, after the described communication request failure determining initiation, and before second telephone number of described contact person is set to the step of described main call number, also include:
When described first telephone number is in designated state, prompt the user whether that requiring over described first telephone number initiates communication request again；
If receiving the instruction confirming again to initiate communication request, then again initiate communication request by described first telephone number；And
If not receiving the instruction confirming again to initiate communication request, then perform the described step that second telephone number of described contact person is set to described main call number；
Wherein, described designated state includes following arbitrary:
Nonreply, arrearage, shutdown.
5. communication processing method according to any one of claim 1 to 3, it is characterized in that, after the described communication request failure determining initiation, and before second telephone number of described contact person is set to the step of described main call number, also include:
When described first telephone number is in arrearage state, prompt the user whether to need described first telephone number is supplemented with money；
If receiving the instruction confirming to carry out supplementing with money, then start destination application, to be supplemented with money for described first telephone number by described destination application；And
If not receiving the instruction confirming to carry out supplementing with money, then perform the described step that second telephone number of described contact person is set to described main call number.
6. a communication processing apparatus, it is characterised in that including:
Acquiring unit, for when first telephone number of contact person is initiated communication request as main call number, obtaining the current state of described first telephone number；
Unit is set, for when determining the described communication request failure of initiation according to the current state of described first telephone number, second telephone number of described contact person being set to described main call number.
7. communication processing apparatus according to claim 6, it is characterised in that also include:
Memory element, for storing multiple telephone numbers of described contact person；
Described arrange unit specifically for:
Priority according to the plurality of telephone number, by the plurality of telephone number except described first telephone number and the highest telephone number of priority be set to described main call number；Or
Display comprises the selection interface of the plurality of telephone number, and the telephone number that the user got is selected on described selection interface is set to described main call number.
8. communication processing apparatus according to claim 6, it is characterised in that described arrange unit, specifically for receiving the telephone number of user's input, so that the telephone number that described user inputs to be set to described main call number.
9. the communication processing apparatus according to any one of claim 6 to 8, it is characterised in that also include:
First Tip element, for, after the described communication request failure determining initiation, when described first telephone number is in designated state, prompting the user whether that requiring over described first telephone number initiates communication request again；
Communication unit, for when receiving the instruction confirming again to initiate communication request, again initiating communication request by described first telephone number；And
Described unit is set, specifically for when not receiving the instruction confirming again to initiate communication request, second telephone number of described contact person being set to described main call number；
Wherein, described designated state includes following arbitrary:
Nonreply, arrearage, shutdown.
10. the communication processing apparatus according to any one of claim 6 to 8, it is characterised in that also include:
Second Tip element, for after the described communication request failure determining initiation, when determining that described first telephone number is in arrearage state, prompts the user whether to need described first telephone number is supplemented with money；
Supplement unit with money, for when receiving confirmation and carrying out the instruction supplemented with money, starting destination application, to be supplemented with money for described first telephone number by described destination application；And
Described unit is set, specifically for when not receiving confirmation and carrying out the instruction supplemented with money, second telephone number of described contact person being set to described main call number.
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| CN201610184821.4A CN105721711B (en) | 2016-03-25 | 2016-03-25 | Communication processing method and communication processing apparatus |
| PCT/CN2016/097348 WO2017161833A1 (en) | 2016-03-25 | 2016-08-30 | Communication processing method and communication processing device |
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| CN201610184821.4A CN105721711B (en) | 2016-03-25 | 2016-03-25 | Communication processing method and communication processing apparatus |
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| CN105721711B (en) | 2019-11-08 |
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Effective date of registration: 20231212 Address after: 518000 floor 21, block a, Kupai building, intersection of Keyuan Avenue and Baoshen Road, north high tech Zone, songpingshan community, Xili street, Nanshan District, Shenzhen, Guangdong Patentee after: YULONG COMPUTER TELECOMMUNICATION SCIENTIFIC (SHENZHEN) Co.,Ltd. Address before: 523000 Dongguan Songshan Lake Hi-tech Industrial Development Zone, Guangdong Province Patentee before: DONGGUAN COOLPAD SOFTWARE TECH Co.,Ltd. |