CN1633154A - A method for implementing call transfer in services of personal communication type - Google Patents
A method for implementing call transfer in services of personal communication type Download PDFInfo
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- CN1633154A CN1633154A CN 200310121074 CN200310121074A CN1633154A CN 1633154 A CN1633154 A CN 1633154A CN 200310121074 CN200310121074 CN 200310121074 CN 200310121074 A CN200310121074 A CN 200310121074A CN 1633154 A CN1633154 A CN 1633154A
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Abstract
This invention discloses a method for realizing call transfer in personal communication service, in which, users set, related switchover numbers and sequences based on different states, including: a calling user starts call to the called user via personal communication number, the system obtains the current states of the called used and finds out the transfer number and changeover sequence set by the called user at such state from the database and switches the call to related transfer number based on the sequence, if it fails, it switches the call to the next transfer number according to the sequence.
Description
Technical field
The present invention relates to the call proceeding technology in the communication network, relate in particular to and a kind ofly in personal communication class business, realize call transfer method.
Background technology
At present in personal communication class business, in one number service,, just can be implemented in the function of calling out switching between a plurality of numbers such as mobile phone, landline telephone of user as long as the user has a number.Its cardinal principle is: main user will be provided with three forwarding numbers, i.e. first forwarding number, second forwarding number and the 3rd forwarding number by the management process of PTN business (UPT).When PTN was made a call, system to first forwarding number, had only call proceeding when this number no response, meets busy or routing failure etc. when continuing failure, calling is transferred to down second forwarding number, by that analogy.
Though such scheme can make the user carry out calling transfer as required, has the following disadvantages;
When 1, using, all need by the phone flow setting, very inconvenience owing to the user at every turn;
2, only when being failed, current number call just transfers to next number, make that to transfer to transfer time of the 3rd number from first number long, and in transfer process without any prompting, the calling subscriber can't know call state, because the overlong time of waiting for, the calling subscriber who calls out the UPT service-user very likely can abandoned call, therefore, for the service-user of UPT, may leak and lose some important phones, be difficult to accept this business, make that the UPT business is difficult to promote.
Summary of the invention
The object of the present invention is to provide and a kind ofly in personal communication class business, realize call transfer method, to solve above-mentioned awkward problem in the prior art.
Realize technical scheme of the present invention:
A kind ofly realize call transfer method in personal communication class business, the user is provided with corresponding switching number and switchology by residing different conditions in communication system, and the method comprising the steps of:
The calling subscriber makes a call to the called subscriber by PTN;
System obtains called subscriber's current state, and finds forwarding number and switchology that the called subscriber is provided with under this state from database;
System according to described switchology with call proceeding to corresponding forwarding number, the failure if current forwarding number continues then by this switchology with call proceeding to next forwarding number.
Wherein:
The current state that the called subscriber is provided with is inquired about according to described PTN by system from database; Perhaps system determines User Status automatically by the current time.
State of user comprises: in office, be in, go out and interim state.
When the equal ring unanswered of all forwarding numbers, calling is transferred to user's message box; Perhaps directly cut off and call out; Cut off calling after perhaps putting prompt tone to the calling subscriber; Perhaps write down all missed calls; Perhaps adopt the SMS notification called subscriber.
If the current forwarding number that continues is ring unanswered then calling is transferred to next forwarding number by switchology in the given time.
When system arrives portable terminal with call proceeding, answer signal, then calling is transferred to next forwarding number by switchology if this portable terminal returns refusal.
To call out from current forwarding number is transferred to next forwarding number time prompting calling subscriber.
The user is provided with User Status by the mode of dialing device in system, promptly trigger the function key on the dialing device, and automatic and system interaction is finished the adjustment of User Status by dialing device.
The present invention has following beneficial effect:
1, the user has saved each use when professional, and the trouble of forwarding number all must be set, and only need will use number simply always when opening an account and be set in the system, changes User Status simply or the simple modification number gets final product at every turn.
2, improve the efficient of transferring between each forwarding number, can reduce the time that the calling subscriber waits for widely.
When 3, transferring between forwarding number, the prompting calling subscriber calling subscriber can be known calls out residing state, avoids the user to wait for the phenomenon of long on-hook, improves the service quality to the calling subscriber.
4, allow service-user can enjoy the convenience that business is brought like a cork, allow the calling subscriber also can experience professional high quality-of-service, not only can improve the Service Brand and the service image of operator, more can greatly stimulate the development of service-user quantity.
Description of drawings
Fig. 1 is a flow chart of the present invention.
Embodiment
For communication user, generally can be in limited several states, as at home, in office, go out etc.For example:
When the user stayed at home, generally receiving calls all was family's landline telephone, Personal Handyphone System or mobile phone;
The user is in office the time, and generally receiving calls all is office's landline telephone, Personal Handyphone System or mobile phone;
When the user went out, generally receiving calls was Personal Handyphone System or mobile phone;
Interim state, go out somewhere temporarily after, generally receiving calls is landline telephone, Personal Handyphone System or mobile phone.
Therefore, these states that the present invention is directed to the user provide service.Can be when the user opens an account, perhaps after activating the service, by business hall or phone flow process, and manual operator etc., these numbers are set in the system, can when opening an account, just mobile phone, Personal Handyphone System and landline telephone be set as the user, only when phone numbers associated changes, just carry out corresponding change.All these numbers all leave in the database of system, corresponding each user's PTNs such as one number service, promptly each PTN all has a plurality of telephone numbers that are associated, a simple mapping table as shown in Table 1:
Table one
| PTN | Associated numbers 1 | Associated numbers 2 | Associated numbers 3 | Associated numbers 4 | Current state |
| ?A | ?139xxxx | ?654xxx | |||
| ?B | ?133xxxx | ?876xxxs |
Associated numbers has herein just been listed some possible numbers of service-user, describe in an other table with the corresponding relation of state, use for convenience, therefore below to these associated numbers explanations, name (Personal Handy-phone System number, phone number) as numbering or according to means of communication, be provided with to make things convenient for the user.
In the corresponding relation of table one: system also can carry out serial number with these associated numbers, as first number, second number, the 3rd number, the 4th number, the 5th number or the like, also these associated numbers directly can be appointed as phone number, Personal Handy-phone System number, home phone number, Work Telephone number, be shifted telephone number or the like temporarily according to means of communication, as first number is phone number, second number is a Personal Handy-phone System number, is provided with to make things convenient for the user.According to the operation strategy of operator, user's PTN can be a Personal Handy-phone System number, also can be mobile phone or fixed telephone number, also can be virtual phone number independently.
User's present located state also can be put into separately in another tables of data in the table one.
In order to determine the transfer relationship between a plurality of associated numbers, can be directly according to first number, second number, such simple in-order switching also can be provided with a transfer relationship correspondence table again, as shown in Table 2:
Table two:
| PTN | User Status | First number | Second number | The 3rd number | The 4th number |
| ?A | The state of being in | Associated numbers 3 | Associated numbers 2 | Associated numbers 1 | |
| ?A | The office state | Associated numbers 4 | Associated numbers 2 | Associated numbers 1 | |
In the table two: the content of first number, second number etc. is the sequence number or the means of communication title of associated numbers in the table one.
For fear of many tables of inquiry in call, save system resource, also each forwarding number all directly can be set to concrete telephone number, but like this user number is set will be complicated.
The user can directly select different states or simply talk about sign indicating number adjustment get final product when using personal communication class such as one number service professional, and as to office, manual modification User Status is the office state or is set to the office state by system automatically according to principles such as times; After coming home from work, the manual User Status of revising is set to the state of being in for the state of being in or system automatically according to principles such as times; When the user went out, the manual User Status of revising was for doing well outward; When going out the somewhere, be set to interim state, simultaneity factor can require " interim transferred directory number " or associated numbers 4 in the user input one temporarily.
When the user uses in reality, can also use the mode of dialing device, only need press certain key on dialing device, promptly automatic the and system interaction by dialing device is finished the adjustment of User Status.As be provided with the button of going out on the dialing device, the handle official business button and the button of being in, as long as the user presses the button of going out, be about to User Status and be adjusted into outer doing well.If the user will be set to interim state by state, current number is set to first number of interim state, only dialing device need be received on the telephone wire of current number, be pressed the setting that current number button can be finished interim state and " interim transferred directory number " is set.Greatly simplified user's operation, be user-friendly to.
Consult shown in Figure 1ly, the system handles flow process was as follows when the user used business:
Step 10: the calling subscriber makes a call to the called subscriber by PTN;
Step 20: system obtains called subscriber's current state;
System can obtain called subscriber's current state or determine user's current state according to system time automatically by data query.
Step 30: from database, find forwarding number and the switchology that the called subscriber is provided with under this state according to current state;
Step 40: system arrives corresponding forwarding number according to described switchology with call proceeding;
Step 50: judge that current forwarding number continues and whether finish,, otherwise carry out step 60 if then carry out step 70;
Step 60: according to switchology another forwarding number is arrived in call proceeding, and carry out step 50;
Step 70: complete connection, calling subscriber and called subscriber's conversation.
When the equal ring unanswered of all numbers, system can be transferred to calling user's message box as required, please the calling subscriber leave a message; Perhaps directly cut off and call out; Perhaps give to cut off after calling subscriber's playback and call out, for the Personal Handyphone System user with the SMS notification user of incoming call; Perhaps all missed calls of system log (SYSLOG) when user's entrance management flow process, are pointed out user's missed call.
Each communication companion's (one number service) service-user all has a plurality of numbers, in order to improve the transfer efficiency between each forwarding number, except in the forwarding number no response, meet that system is transferred to calling next forwarding number under busy or the routing failure situation, the present invention also provides transition strategy between the number of following flexible and controllable more:
1, the configuration parameter of operation system level is set, allows operator that transfer time between each forwarding number freely is set, changeed second number in 10 seconds as the first number no response.
2, utilize the special characteristics of mobile phone, Personal Handyphone System that transition strategy is set, during as shutdown, out of reach, no response, change next forwarding number automatically.When receiving the call proceeding failure information that opposite end mobile switching centre (MSC) returns as system (during as no response, REL message, cause value is 15), next number of then transferring;
3, when forwarding number is mobile phone, Personal Handyphone System, the user can call out and be transferred to next forwarding number by refusal keys such as CANCEL.Receive the call clearing information (when doing as mobile phone, the ISUP situation is REL (cause value is 17) next time, returns the STB/SLB signal during TUP signaling) that opposite end MSC returns, next number of transferring as system.
Calling is when a forwarding number is transferred to next forwarding number, owing to be in the ring-back tone state of listening for a long time, in order to improve service quality to the calling subscriber, system is when being transferred to next forwarding number with calling, to calling subscriber prompting, " just call out mobile phone " as prompting in forwarded user, allow the calling subscriber can know that calling is in switching, or listen different musical sounds, transferring with identifying call letters.
Claims (8)
1, a kind ofly realize call transfer method in personal communication class business, it is characterized in that the user is provided with corresponding switching number and switchology by residing different conditions in communication system, the method comprising the steps of:
The calling subscriber makes a call to the called subscriber by PTN;
System obtains called subscriber's current state, and finds forwarding number and switchology that the called subscriber is provided with under this state from database;
System according to described switchology with call proceeding to corresponding forwarding number, the failure if current forwarding number continues then by this switchology with call proceeding to next forwarding number.
2, the method for claim 1 is characterized in that, the current state that the called subscriber is provided with is inquired about according to described PTN by system from database; Perhaps system determines User Status by the current time.
3, the method for claim 1 is characterized in that, state of user comprises: in office, be in, go out and interim state.
4, as claim 1,2 or 3 described methods, it is characterized in that, when the equal ring unanswered of all forwarding numbers, calling is transferred to user's message box; Perhaps directly cut off and call out; Cut off calling after perhaps putting prompt tone to the calling subscriber; Perhaps write down all missed calls; Perhaps adopt the SMS notification called subscriber.
5, as claim 1,2 or 3 described methods, it is characterized in that, if the current forwarding number that continues ring unanswered then calling is transferred to next forwarding number in the given time by switchology.
6, the method for claim 1 is characterized in that, when system arrives portable terminal with call proceeding, answers signal if this portable terminal returns refusal, then by switchology calling is transferred to next forwarding number.
7, the method for claim 1 is characterized in that, will call out from current forwarding number is transferred to next forwarding number time prompting calling subscriber.
8, the method for claim 1 is characterized in that, the user is provided with User Status by the mode of dialing device in system, promptly trigger the function key on the dialing device, and automatic and system interaction is finished the adjustment of User Status by dialing device.
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| Application Number | Priority Date | Filing Date | Title |
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| CN 200310121074 CN1633154A (en) | 2003-12-24 | 2003-12-24 | A method for implementing call transfer in services of personal communication type |
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| CN 200310121074 CN1633154A (en) | 2003-12-24 | 2003-12-24 | A method for implementing call transfer in services of personal communication type |
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| CN101106735B (en) * | 2007-08-08 | 2010-05-26 | 中兴通讯股份有限公司 | A method for realizing outbound call service station from group |
| CN101986735A (en) * | 2010-12-07 | 2011-03-16 | 候万春 | Method for correcting wrong calling number of telephone terminal and mobile telephone terminal |
| CN101146151B (en) * | 2006-09-19 | 2011-05-11 | 中兴通讯股份有限公司 | A method for realizing busy service of smart terminal on core control device |
| CN102088524A (en) * | 2010-08-16 | 2011-06-08 | 深圳市全球锁安防系统工程有限公司 | Telephone fee-free implementation method for alarm host to reliably upload arming/disarming state |
| CN102958024A (en) * | 2012-10-15 | 2013-03-06 | 东莞宇龙通信科技有限公司 | Call forwarding method and system |
| CN103167433A (en) * | 2013-02-05 | 2013-06-19 | 青岛朗讯科技通讯设备有限公司 | Call diverting method based on call forwarding party control |
| CN102026128B (en) * | 2009-09-14 | 2013-10-16 | 中兴通讯股份有限公司 | Method and system for obtaining user association number |
| CN103973726A (en) * | 2013-01-28 | 2014-08-06 | 联想(北京)有限公司 | Managing method, device and system for multiple access identifications |
| CN104412556A (en) * | 2012-06-27 | 2015-03-11 | 黑莓有限公司 | An apparatus, system and method of call notifications to active communication devices |
| CN105376425A (en) * | 2014-08-20 | 2016-03-02 | 邦彦技术股份有限公司 | Method and system for realizing call forwarding in one-number-passing and sequential ringing process |
| CN105554108A (en) * | 2015-12-16 | 2016-05-04 | 江苏嘉泽建设有限公司 | Cloud platform for information interaction and nursing home using cloud platform |
| CN105764038A (en) * | 2016-02-02 | 2016-07-13 | 广东小天才科技有限公司 | Call transfer control method and system |
| TWI556621B (en) * | 2013-08-29 | 2016-11-01 | 鴻海精密工業股份有限公司 | Telephone device, server, and method for auto transferring incoming call |
| CN107040668A (en) * | 2016-02-03 | 2017-08-11 | 深圳市潮流网络技术有限公司 | A kind of management method of communication terminal incoming call information |
| WO2017161833A1 (en) * | 2016-03-25 | 2017-09-28 | 宇龙计算机通信科技(深圳)有限公司 | Communication processing method and communication processing device |
| CN113726965A (en) * | 2021-09-10 | 2021-11-30 | 中国电信集团系统集成有限责任公司 | Continuous paging method, device, electronic equipment and storage medium |
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| CN101146151B (en) * | 2006-09-19 | 2011-05-11 | 中兴通讯股份有限公司 | A method for realizing busy service of smart terminal on core control device |
| CN101106735B (en) * | 2007-08-08 | 2010-05-26 | 中兴通讯股份有限公司 | A method for realizing outbound call service station from group |
| CN102026128B (en) * | 2009-09-14 | 2013-10-16 | 中兴通讯股份有限公司 | Method and system for obtaining user association number |
| CN102088524A (en) * | 2010-08-16 | 2011-06-08 | 深圳市全球锁安防系统工程有限公司 | Telephone fee-free implementation method for alarm host to reliably upload arming/disarming state |
| CN101986735A (en) * | 2010-12-07 | 2011-03-16 | 候万春 | Method for correcting wrong calling number of telephone terminal and mobile telephone terminal |
| CN104412556B (en) * | 2012-06-27 | 2018-04-17 | 黑莓有限公司 | To the devices, systems, and methods of the call notification of active communication device |
| CN104412556A (en) * | 2012-06-27 | 2015-03-11 | 黑莓有限公司 | An apparatus, system and method of call notifications to active communication devices |
| CN102958024A (en) * | 2012-10-15 | 2013-03-06 | 东莞宇龙通信科技有限公司 | Call forwarding method and system |
| CN102958024B (en) * | 2012-10-15 | 2016-06-08 | 东莞宇龙通信科技有限公司 | Come method and the system thereof of electrotransfer |
| CN103973726A (en) * | 2013-01-28 | 2014-08-06 | 联想(北京)有限公司 | Managing method, device and system for multiple access identifications |
| CN103973726B (en) * | 2013-01-28 | 2019-03-08 | 联想(北京)有限公司 | Method, equipment and the system of more access identities management |
| CN103167433A (en) * | 2013-02-05 | 2013-06-19 | 青岛朗讯科技通讯设备有限公司 | Call diverting method based on call forwarding party control |
| CN103167433B (en) * | 2013-02-05 | 2016-06-22 | 青岛朗讯科技通讯设备有限公司 | Based on the call transferring method that transfer listening user controls |
| TWI556621B (en) * | 2013-08-29 | 2016-11-01 | 鴻海精密工業股份有限公司 | Telephone device, server, and method for auto transferring incoming call |
| CN105376425A (en) * | 2014-08-20 | 2016-03-02 | 邦彦技术股份有限公司 | Method and system for realizing call forwarding in one-number-passing and sequential ringing process |
| CN105554108A (en) * | 2015-12-16 | 2016-05-04 | 江苏嘉泽建设有限公司 | Cloud platform for information interaction and nursing home using cloud platform |
| CN105764038A (en) * | 2016-02-02 | 2016-07-13 | 广东小天才科技有限公司 | Call transfer control method and system |
| CN105764038B (en) * | 2016-02-02 | 2019-06-04 | 广东小天才科技有限公司 | A kind of control method and system of call forwarding |
| CN107040668A (en) * | 2016-02-03 | 2017-08-11 | 深圳市潮流网络技术有限公司 | A kind of management method of communication terminal incoming call information |
| WO2017161833A1 (en) * | 2016-03-25 | 2017-09-28 | 宇龙计算机通信科技(深圳)有限公司 | Communication processing method and communication processing device |
| CN113726965A (en) * | 2021-09-10 | 2021-11-30 | 中国电信集团系统集成有限责任公司 | Continuous paging method, device, electronic equipment and storage medium |
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Open date: 20050629 |