CN114912793A - Business handling method and device, electronic equipment and computer storage medium - Google Patents
Business handling method and device, electronic equipment and computer storage medium Download PDFInfo
- Publication number
- CN114912793A CN114912793A CN202210509576.5A CN202210509576A CN114912793A CN 114912793 A CN114912793 A CN 114912793A CN 202210509576 A CN202210509576 A CN 202210509576A CN 114912793 A CN114912793 A CN 114912793A
- Authority
- CN
- China
- Prior art keywords
- client
- window
- target
- information
- waiting time
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 73
- 230000003190 augmentative effect Effects 0.000 claims abstract description 28
- 230000000694 effects Effects 0.000 claims description 12
- 238000004458 analytical method Methods 0.000 claims description 7
- 238000004590 computer program Methods 0.000 claims description 7
- 238000003672 processing method Methods 0.000 claims 1
- 230000008569 process Effects 0.000 description 16
- RWSOTUBLDIXVET-UHFFFAOYSA-N Dihydrogen sulfide Chemical compound S RWSOTUBLDIXVET-UHFFFAOYSA-N 0.000 description 12
- 238000004422 calculation algorithm Methods 0.000 description 6
- 238000010586 diagram Methods 0.000 description 5
- 230000006870 function Effects 0.000 description 5
- 238000005516 engineering process Methods 0.000 description 3
- 238000013475 authorization Methods 0.000 description 2
- 238000005034 decoration Methods 0.000 description 2
- 230000002708 enhancing effect Effects 0.000 description 2
- 230000003993 interaction Effects 0.000 description 2
- 230000002452 interceptive effect Effects 0.000 description 2
- 238000012423 maintenance Methods 0.000 description 2
- 238000004364 calculation method Methods 0.000 description 1
- 238000007405 data analysis Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063114—Status monitoring or status determination for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/29—Geographical information databases
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9537—Spatial or temporal dependent retrieval, e.g. spatiotemporal queries
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
- G06Q10/047—Optimisation of routes or paths, e.g. travelling salesman problem
Landscapes
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Human Resources & Organizations (AREA)
- Theoretical Computer Science (AREA)
- Databases & Information Systems (AREA)
- Economics (AREA)
- General Physics & Mathematics (AREA)
- Strategic Management (AREA)
- Physics & Mathematics (AREA)
- Entrepreneurship & Innovation (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Tourism & Hospitality (AREA)
- Marketing (AREA)
- General Business, Economics & Management (AREA)
- Game Theory and Decision Science (AREA)
- Development Economics (AREA)
- Data Mining & Analysis (AREA)
- General Engineering & Computer Science (AREA)
- Educational Administration (AREA)
- Remote Sensing (AREA)
- Computer And Data Communications (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The application provides a business handling method, a business handling device, electronic equipment and a computer storage medium, which can be applied to the field of augmented reality, the field of big data or the field of finance, wherein the business handling method comprises the following steps: firstly, acquiring reservation information of a client; the reservation information comprises personal information and information of a target service; the target service is a service required to be handled by the client; then, according to the information of the target service, analyzing to obtain an optimal transaction window and the waiting time of the client; and finally, displaying the optimal transaction window and the waiting time of the client to the client. Therefore, the experience of the client in handling the service can be effectively improved.
Description
Technical Field
The present application relates to the field of big data technologies, and in particular, to a method and an apparatus for handling a service, an electronic device, and a computer storage medium.
Background
The banking business is quite large now, and many customers will need to ask staff to find a window after arriving at a banking outlet. When the number of the personnel is large, a plurality of clients are not suitable, and the situation that the business which some clients want to handle is free corresponding to the window often occurs, but the clients need to wait for inquiry in a queue. Or the network site is larger, the staff says the corresponding window, and the client cannot find the window. Brings very poor business handling experience to the client.
Disclosure of Invention
In view of this, the present application provides a service handling method, a service handling device, an electronic device, and a computer storage medium, which can effectively improve the experience of a client when handling a service.
The first aspect of the present application provides a method for issuing red parcels, including:
acquiring reservation information of a client; the reservation information comprises personal information and information of a target service; the target service is a service required to be handled by the client;
analyzing and obtaining an optimal transaction window and the waiting time of the client according to the information of the target service;
and displaying the optimal transaction window and the waiting time of the client to the client.
Optionally, the analyzing, according to the information of the target service, to obtain an optimal transaction window and a waiting duration of the client, includes:
acquiring the geographic position information of a client;
selecting a plurality of banking outlets within a preset range according to the geographical position information of the customer;
aiming at each bank outlet, acquiring the number of queuing people of at least one first target window of the bank outlet at present; the first target window is a window in charge of handling the target service;
calculating the waiting time length of each first target window;
wherein, the displaying the optimal transaction window and the waiting time of the client to the client comprises:
and displaying the current optimal transaction window of each banking outlet and the waiting time of the client to the client.
Optionally, the reservation information includes a target website selected by the client, and the analyzing, according to the information of the target service, to obtain an optimal transaction window and a waiting time length required by the client includes:
calculating the waiting time of each second target window in the target mesh points; the second target window is a window in charge of handling the target service;
wherein, the displaying the optimal transaction window and the waiting time of the client to the client comprises:
and displaying the current optimal transaction window of the target network point and the waiting time of the client to the client.
Optionally, the service handling method further includes:
acquiring current positioning information of a client in real time;
determining target time according to the current positioning information and the waiting time of the client;
generating prompt information at the target time; and the prompt information is used for reminding the client to start to the optimal transaction window to transact the target service.
Optionally, the service handling method further includes:
and displaying the optimal transaction window and the waiting time of the client to the user in an augmented reality mode.
Optionally, the service handling method further includes:
and displaying the optimal path to the optimal handling window to the client in an augmented reality mode.
Optionally, the service handling method further includes:
and displaying the current welfare activities and entertainment items to the client in an augmented reality mode at the terminal of the client while the client waits for business handling.
A second aspect of the present application provides a service handling apparatus, including:
a first acquisition unit for acquiring reservation information of a client; the reservation information comprises personal information and information of a target service; the target service is a service required to be handled by the client;
the analysis unit is used for analyzing and obtaining an optimal transaction window and the waiting time of the client according to the information of the target service;
and the display unit is used for displaying the optimal transaction window and the waiting time of the client to the client.
Optionally, the analysis unit includes:
the second acquisition unit is used for acquiring the geographic position information of the client;
the selecting unit is used for selecting a preset number of banking outlets in a preset range according to the geographic position information of the client;
the third acquisition unit is used for acquiring the number of queuing people of at least one first target window of the bank outlets at present aiming at each bank outlet; the first target window is a window in charge of handling the target service;
the first calculation unit is used for calculating the waiting time length of each first target window;
wherein, the display unit is used for:
and displaying the current optimal transaction window of each banking outlet and the waiting time of the client to the client.
Optionally, the reservation information includes a target website selected by the customer, and the analyzing unit includes:
a second calculating unit, configured to calculate, for each second target window in the target mesh points, a waiting time required for the second target window; the second target window is a window in charge of handling the target service;
wherein, the display unit is used for:
and displaying the current optimal transaction window of the target network point and the waiting time of the client to the client.
Optionally, the service handling apparatus further includes:
the fourth acquisition unit is used for acquiring the current positioning information of the client in real time;
the determining unit is used for determining target time according to the current positioning information and the waiting time of the client;
the prompting unit is used for generating prompting information at the target time; and the prompt information is used for reminding the client to start to the optimal transaction window to transact the target service.
Optionally, the service handling apparatus further includes:
and the first augmented reality unit is used for displaying the optimal transaction window and the waiting time of the client to the user in an augmented reality mode.
Optionally, the service handling apparatus further includes:
and the second augmented reality unit is used for showing the optimal path to the optimal handling window to the client in an augmented reality mode.
Optionally, the service handling apparatus further includes:
and the third augmented reality unit is used for displaying the current welfare activities and entertainment items to the client in an augmented reality mode at the terminal of the client in the process that the client waits for business handling.
A third aspect of the present application provides an electronic device comprising:
one or more processors;
a storage device having one or more programs stored thereon;
the one or more programs, when executed by the one or more processors, cause the one or more processors to implement a business transaction method as claimed in any one of the first aspects.
A fourth aspect of the present application provides a computer storage medium having a computer program stored thereon, wherein the computer program, when executed by a processor, implements a service handling method according to any one of the first aspects.
According to the above scheme, the present application provides a service handling method, an apparatus, an electronic device, and a computer storage medium, where the service handling method includes: firstly, acquiring reservation information of a client; the reservation information comprises personal information and information of a target service; the target service is a service required to be handled by the client; then, according to the information of the target service, analyzing to obtain an optimal transaction window and the waiting time of the client; and finally, displaying the optimal transaction window and the waiting time of the client to the client. Therefore, the experience of the client in handling the service can be effectively improved.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, it is obvious that the drawings in the following description are only embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
Fig. 1 is a detailed flowchart of a service handling method according to an embodiment of the present application;
FIG. 2 is a flowchart of a business handling method according to another embodiment of the present application;
FIG. 3 is a flowchart of a method for handling a service according to another embodiment of the present application;
FIG. 4 is a flowchart of a method for handling a service according to another embodiment of the present application;
FIG. 5 is a schematic view of a business handling apparatus according to another embodiment of the present application;
FIG. 6 is a schematic diagram of an analysis unit according to another embodiment of the present application;
fig. 7 is a schematic view of an electronic device implementing a service handling method according to another embodiment of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
It should be noted that the terms "first", "second", and the like, referred to in this application, are only used for distinguishing different devices, modules or units, and are not used for limiting the order or interdependence of functions performed by these devices, modules or units, but the terms "include", or any other variation thereof are intended to cover a non-exclusive inclusion, so that a process, method, article, or apparatus that includes a series of elements includes not only those elements but also other elements that are not explicitly listed, or includes elements inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
An embodiment of the present application provides a service handling method, as shown in fig. 1, which specifically includes the following steps:
s101, obtaining reservation information of a client.
The reservation information comprises personal information and information of target service; the target service is a service required to be handled by a client.
Specifically, the customer can enter the reserved front-end page through the mobile banking, and input personal information and business information handled by the demand, such as: opening the card, saving money, etc.
And S102, analyzing and obtaining an optimal transaction window and the waiting time of the client according to the information of the target service.
It can be understood that, because a bank may transact different services in different windows, and the same window may transact multiple services, after obtaining the reservation information of a client, it is necessary to first determine a window capable of transacting the target service according to the information of the target service in the reservation information, and then analyze and obtain an optimal window and a waiting time of the client according to a current queuing condition of the window capable of transacting the target service.
S103, displaying the optimal transaction window and the waiting time of the client to the client.
Optionally, in another embodiment of the present application, an implementation manner of step S102, as shown in fig. 2, includes:
s201, obtaining the geographic position information of the client.
Because the geographical location information of the current client is uncertain, in the practical application process of the application, the geographical location information of the client needs to be acquired first.
It should be noted that the geographic location information of the client is the personal privacy of the client, a pop-up window is required to prompt the client when obtaining the geographic location information of the client, if the client agrees to obtain the geographic location information, step S202 is executed, and if the client disagrees with obtaining the geographic location information, the client is prompted to input the banking outlets that desire to transact business by himself, for details, see the embodiment shown in fig. 4.
S202, selecting a preset number of banking outlets in a preset range according to the geographic position information of the customer.
The preset range (for example, the radius of the current geographic location is 5 km, 3 km, and the like), and the preset number (for example, 10, 5, 3, 15, and the like) are preset for technicians and related authorized workers, and can be selected and changed by the client himself, which is not limited herein.
S203, aiming at each bank outlet, acquiring the number of queuing people of at least one first target window at the bank outlet.
The first target window is a window in charge of handling the target service.
And S204, calculating the waiting time length of the first target window aiming at each first target window.
Specifically, but not limited to, the method of big data analysis may be used to determine the waiting time of each target window, which is not limited herein. For example: in the historical data, the average time for transacting the service a is 10 minutes, the average time for transacting the service B is 5 minutes, and the average time for transacting the service C is 8 minutes, then assuming that a target window has 7 people in queue in front of the client, and according to the reservation information of the 7 people, 2 people transact the service a, 3 people transact the service B, and 2 people transact the service C, the waiting time is about 2 + 10+3 + 5+2 + 8-51 minutes.
Accordingly, one embodiment of step S103 includes:
and displaying the current optimal transaction window of each bank outlet and the waiting time of the client to the client.
The optimal transaction window is the first target window with the shortest waiting time.
Optionally, in another embodiment of the application, as shown in fig. 3, an implementation manner of the service handling method further includes:
s301, acquiring the current positioning information of the client in real time.
It should be noted that, obtaining the current positioning information of the client in real time by the background requires the client to perform authorization in advance.
S302, determining target time according to the current positioning information and the waiting time of the client.
Specifically, the time a that the client needs to take to reach the target window a from the current position a is determined, the target time is determined according to the time a and the time length that the client needs to wait, and if the current time is 10 am, the time a is 10 minutes, and the time length that the client needs to wait is 25 minutes, then the target time is set to be 5 minutes at 10 am, or the target time is set to be 10 minutes at 10 am, and the target time is set to be 15 minutes at 10 am at the latest, which is not limited herein.
S303, generating the prompt message at the target time.
The prompt information is used for reminding the client of starting to go to the optimal transaction window to transact the target business.
Optionally, in another embodiment of the present application, an implementation manner of the service handling method further includes:
and displaying the optimal transaction window and the waiting time of the client to the user in an augmented reality mode.
Among them, Augmented Reality (AR) is a technology for digitally enhancing scenes of various information in the real world seen by a user using a computer, and combines the real world and a virtual world in real time to bring real interactive experience with digital information to people.
In the practical application process of the application, the bank system can be converted into an AR-form interface, meanwhile, a positioning algorithm of touch screen points is included, and the three-dimensional plane points can be converted into two-dimensional point positions through a projection algorithm; and a gesture recognition algorithm is used for performing virtual gesture operation. The special effect can be matched with the gesture matching of the user behavior, so that the operation is more cool and dazzling, and the use experience is more novel. And the internal decoration of the mesh points can be richer and more gorgeous by reasonably designing special effects and object collocation.
It should be noted that, when information display is carried out on the AR interface, the form and the effect can be far stronger than the existing state, multiple display interactions can also be designed, and meanwhile, the maintenance and the updating are convenient only by presetting with pictures or voices of the cloud server.
Optionally, in another embodiment of the present application, an implementation manner of the service handling method further includes:
the optimal path to the optimal transaction window is presented to the customer in an augmented reality manner.
Optionally, in another embodiment of the present application, an implementation manner of the service handling method further includes:
and displaying the current welfare activities and entertainment items to the client in an augmented reality mode at the terminal of the client while the client waits for business handling.
It should be noted that, a multifunctional wake-up picture may be preset. For example: scanning pictures and issuing red envelope benefits; scanning the item or product picture releases the corresponding product introduction or service profile.
According to the scheme, the application provides a service handling method, which comprises the following steps: firstly, acquiring reservation information of a client; the reservation information comprises personal information and information of target service; wherein, the target service is a service which is required to be handled by a client; then, according to the information of the target service, analyzing to obtain an optimal transaction window and the waiting time of the client; finally, the optimal transaction window and the length of time the customer needs to wait are presented to the customer. Therefore, the experience of the client in handling the service can be effectively improved.
Another embodiment of the present application provides a service handling method, as shown in fig. 4, which specifically includes the following steps:
s401, obtaining the client reservation information.
The reservation information comprises personal information, a target network point selected by a client and information of a target service; wherein, the target service is the service which is required to be handled by the client.
S402, calculating the waiting time of each second target window in the target mesh points.
The second target window is a window in charge of handling the target service.
It should be noted that, for the specific implementation of calculating the waiting time duration of the second target window, reference may be made to the specific implementation of calculating the waiting time duration of the first target window, and details are not described here again.
And S403, displaying the current optimal transaction window of the target network point and the waiting time of the client to the client.
Optionally, in another embodiment of the application, as shown in fig. 3, an implementation manner of the service handling method further includes:
s301, acquiring the current positioning information of the client in real time.
It should be noted that, obtaining the current positioning information of the client in real time by the background requires the client to perform authorization in advance.
S302, determining target time according to the current positioning information and the waiting time of the client.
Specifically, the time a that the client needs to take to reach the target window a from the current position a is determined, the target time is determined according to the time a and the time length that the client needs to wait, and if the current time is 10 am, the time a is 10 minutes, and the time length that the client needs to wait at present is 25 minutes, then 10 am is taken as the target time, or 10 am is taken as the target time, and at last 10 am is taken as the target time, 15 am is taken as the target time, which is not limited herein.
S303, generating the prompt message at the target time.
The prompt information is used for reminding the client of starting to go to the optimal transaction window to transact the target business.
Optionally, in another embodiment of the present application, an implementation manner of the service handling method further includes:
and displaying the optimal transaction window and the waiting time of the client to the user in an augmented reality mode.
Among them, Augmented Reality (AR) is a technology for digitally enhancing the scene of various information in the real world seen by a user by using a computer, and combines the real world and a virtual world in real time to bring real interactive experience with digital information to people.
In the practical application process of the application, the bank system can be converted into an interface in an AR form, meanwhile, a positioning algorithm of touch screen points is included, and the points of a three-dimensional plane can be converted into two-dimensional point positions through a projection algorithm; and a gesture recognition algorithm is used for carrying out virtual gesture operation. The special effect can be matched with the gesture matching of the user behavior, so that the operation is more cool and dazzling, and the use experience is more novel. And the internal decoration of the mesh points can be richer and more gorgeous by reasonably designing special effects and object collocation.
It should be noted that, when information display is carried out on the AR interface, the form and the effect can be far stronger than the existing state, multiple display interactions can also be designed, and meanwhile, the maintenance and the updating are convenient only by presetting with pictures or voices of the cloud server.
Optionally, in another embodiment of the present application, an implementation manner of the service handling method further includes:
the optimal path to the optimal transaction window is presented to the customer in an augmented reality manner.
Optionally, in another embodiment of the present application, an implementation manner of the service handling method further includes:
and displaying the current welfare activities and entertainment items to the client in an augmented reality mode at the terminal of the client in the process of waiting for the client to transact business.
It should be noted that, a multifunctional wake-up picture may be preset. For example: scanning pictures and issuing red envelope benefits; scanning the item or product picture releases the corresponding product introduction or service profile.
According to the scheme, the application provides a service handling method, which comprises the following steps: firstly, acquiring reservation information of a client; the reservation information comprises personal information, a target network point selected by a client and information of a target service; wherein, the target service is a service which is required to be handled by a client; then, calculating the waiting time of each second target window in the target mesh points; the second target window is a window in charge of handling the target service. And finally, displaying the current optimal transaction window of the target network point and the waiting time of the client to the client. Therefore, the experience of the client in handling the service can be effectively improved.
It should be noted that the invention names provided by the present application can be applied to the augmented reality field, the big data field, the financial field, and the like. The above description is merely exemplary and does not limit the application of the inventive names provided herein.
Another embodiment of the present application provides a service handling apparatus, as shown in fig. 5, specifically including:
a first obtaining unit 501, configured to obtain reservation information of a client.
The reservation information comprises personal information and information of target service; wherein, the target service is the service which is required to be handled by the client.
The analysis unit 502 is configured to analyze the optimal transaction window and the waiting time of the client according to the information of the target service.
The display unit 503 is used for displaying the optimal transaction window and the waiting time of the client to the client.
For a specific working process of the unit disclosed in the above embodiment of the present application, reference may be made to the content of the corresponding method embodiment, as shown in fig. 1, which is not described herein again.
Optionally, in another embodiment of the application, an implementation manner of the analysis unit 502, as shown in fig. 6, includes:
the second obtaining unit 601 is configured to obtain geographic location information of the client.
The selecting unit 602 is configured to select a preset number of banking outlets within a preset range according to the geographic location information of the customer.
A third obtaining unit 603, configured to obtain, for each banking outlet, the number of people in line in at least one first target window currently in the banking outlet.
The first target window is a window in charge of handling the target service.
The first calculating unit 604 is configured to calculate, for each first target window, a time length that the first target window needs to wait.
Wherein, the display unit 503 is configured to:
and displaying the current optimal transaction window of each bank outlet and the waiting time of the client to the client.
For a specific working process of the unit disclosed in the above embodiment of the present application, reference may be made to the content of the corresponding method embodiment, as shown in fig. 2, which is not described herein again.
Optionally, in another embodiment of the present application, the reservation information includes a target website selected by the customer, and the analyzing unit includes:
and the second calculating unit is used for calculating the waiting time length of each second target window in the target mesh points.
The second target window is a window in charge of handling the target service.
Wherein, the display unit is used for:
and displaying the current optimal transaction window of the target network point and the waiting time of the client to the client.
For a specific working process of the unit disclosed in the above embodiment of the present application, reference may be made to the content of the corresponding method embodiment, as shown in fig. 4, which is not described herein again.
Optionally, in another embodiment of the present application, an implementation manner of the service handling apparatus further includes:
and the fourth acquisition unit is used for acquiring the current positioning information of the client in real time.
And the determining unit is used for determining the target time according to the current positioning information and the waiting time of the client.
And the prompting unit is used for generating prompting information at the target time.
The prompt information is used for reminding the client of starting to go to the optimal transaction window to transact the target business.
For a specific working process of the unit disclosed in the above embodiment of the present application, reference may be made to the content of the corresponding method embodiment, as shown in fig. 3, which is not described herein again.
Optionally, in another embodiment of the present application, an implementation manner of the service handling apparatus further includes:
and the first augmented reality unit is used for displaying the optimal transaction window and the waiting time of the client to the user in an augmented reality mode.
For specific working processes of the units disclosed in the above embodiments of the present application, reference may be made to the contents of the corresponding method embodiments, which are not described herein again.
Optionally, in another embodiment of the present application, an implementation manner of the service handling apparatus further includes:
and the second augmented reality unit is used for displaying the optimal path for the optimal handling window to the client in an augmented reality mode.
For specific working processes of the units disclosed in the above embodiments of the present application, reference may be made to the contents of the corresponding method embodiments, which are not described herein again.
Optionally, in another embodiment of the present application, an implementation manner of the service handling apparatus further includes:
and the third augmented reality unit is used for displaying the current welfare activities and entertainment projects to the client in an augmented reality mode at the terminal of the client in the process that the client waits for business handling.
For specific working processes of the units disclosed in the above embodiments of the present application, reference may be made to the contents of the corresponding method embodiments, which are not described herein again.
According to the above scheme, the present application provides a service handling apparatus: first, a first acquisition unit 501 acquires reservation information of a client; the reservation information comprises personal information and information of target service; wherein, the target service is a service which is required to be handled by a client; then, the analysis unit 502 analyzes and obtains an optimal transaction window and the waiting time of the client according to the information of the target service; finally, the presentation unit 503 presents the optimal transaction window and the length of time the client needs to wait to the client. Therefore, the experience of the client in handling the service can be effectively improved.
Another embodiment of the present application provides an electronic device, as shown in fig. 7, including:
one or more processors 701.
A storage 702 having one or more programs stored thereon.
The one or more programs, when executed by the one or more processors 701, cause the one or more processors 701 to implement a business transaction method as described in any of the above embodiments.
Another embodiment of the present application provides a computer storage medium having a computer program stored thereon, wherein the computer program, when executed by a processor, implements the service handling method as described in any one of the above embodiments.
In the above embodiments disclosed in the present application, it should be understood that the disclosed apparatus and method may be implemented in other ways. The apparatus and method embodiments described above are illustrative only, as the flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of apparatus, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
In addition, functional modules in the embodiments of the present disclosure may be integrated together to form an independent part, or each module may exist separately, or two or more modules may be integrated to form an independent part. The functions, if implemented in the form of software functional modules and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present disclosure may be embodied in the form of a software product, which is stored in a storage medium and includes several instructions for causing a computer device (which may be a personal computer, a live broadcast device, or a network device) to execute all or part of the steps of the method according to the embodiments of the present disclosure. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
Those skilled in the art can make or use the present application. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the application. Thus, the present application is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (10)
1. A method for transaction, comprising:
acquiring reservation information of a client; the reservation information comprises personal information and information of a target service; the target service is a service required to be handled by the client;
analyzing to obtain an optimal transaction window and the waiting time of the client according to the information of the target service;
and displaying the optimal transaction window and the waiting time of the client to the client.
2. The business handling method according to claim 1, wherein the analyzing to obtain an optimal handling window and a waiting time of the client according to the information of the target business comprises:
acquiring the geographic position information of a client;
selecting a preset number of banking outlets within a preset range according to the geographical position information of the customer;
aiming at each bank outlet, acquiring the number of queuing people of at least one first target window of the bank outlet at present; the first target window is a window in charge of handling the target service;
calculating the waiting time length of each first target window;
wherein the displaying the optimal transaction window and the waiting time of the client to the client comprises:
and displaying the current optimal transaction window of each banking outlet and the waiting time of the client to the client.
3. A service processing method as claimed in claim 1, wherein the reservation information includes a target website selected by the client, and the analyzing to obtain an optimal processing window and a waiting time length required by the client according to the information of the target service includes:
calculating the waiting time of each second target window in the target mesh points; the second target window is a window in charge of handling the target service;
wherein, the displaying the optimal transaction window and the waiting time of the client to the client comprises:
and displaying the current optimal transaction window of the target network point and the waiting time of the client to the client.
4. A transaction method according to claim 1, further comprising:
acquiring current positioning information of a client in real time;
determining target time according to the current positioning information and the waiting time of the client;
generating prompt information at the target time; and the prompt message is used for reminding the client to leave the optimal transaction window for transacting the target service.
5. A transaction method according to claim 1, further comprising:
and displaying the optimal transaction window and the waiting time of the client to the user in an augmented reality mode.
6. The business transaction method of claim 4, further comprising:
and displaying the optimal path to the optimal transaction window to the client in an augmented reality mode.
7. A transaction method according to claim 1, further comprising:
and displaying the current welfare activities and entertainment items to the client in an augmented reality mode at the terminal of the client while the client waits for business handling.
8. A transaction apparatus, comprising:
a first acquisition unit for acquiring reservation information of a client; the reservation information comprises personal information and information of a target service; the target service is a service required to be handled by the client;
the analysis unit is used for analyzing and obtaining an optimal transaction window and the waiting time of the client according to the information of the target service;
and the display unit is used for displaying the optimal transaction window and the waiting time of the client to the client.
9. An electronic device, comprising:
one or more processors;
a storage device having one or more programs stored thereon;
the one or more programs, when executed by the one or more processors, cause the one or more processors to implement a business transaction method as claimed in any one of claims 1 to 7.
10. A computer storage medium, having a computer program stored thereon, wherein the computer program, when executed by a processor, implements a business transaction method according to any one of claims 1 to 7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210509576.5A CN114912793A (en) | 2022-05-11 | 2022-05-11 | Business handling method and device, electronic equipment and computer storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210509576.5A CN114912793A (en) | 2022-05-11 | 2022-05-11 | Business handling method and device, electronic equipment and computer storage medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN114912793A true CN114912793A (en) | 2022-08-16 |
Family
ID=82766963
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202210509576.5A Pending CN114912793A (en) | 2022-05-11 | 2022-05-11 | Business handling method and device, electronic equipment and computer storage medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN114912793A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116542418A (en) * | 2023-07-06 | 2023-08-04 | 武汉星际互动智能技术有限公司 | Deep learning-based business handling method and system for office hall |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111401711A (en) * | 2020-03-09 | 2020-07-10 | 刘振 | Intelligent scheduling method, device, equipment and storage medium |
| CN111489026A (en) * | 2020-04-08 | 2020-08-04 | 中国银行股份有限公司 | Queuing time estimation method, system and device |
| CN113780733A (en) * | 2021-08-06 | 2021-12-10 | 深圳前海微众银行股份有限公司 | Method and device for determining queuing queue |
| CN113779410A (en) * | 2021-09-18 | 2021-12-10 | 中国银行股份有限公司 | Recommendation method and device for bank outlets, electronic equipment and computer storage medium |
| CN113919738A (en) * | 2021-10-28 | 2022-01-11 | 平安银行股份有限公司 | Business handling window distribution method and device, electronic equipment and readable storage medium |
-
2022
- 2022-05-11 CN CN202210509576.5A patent/CN114912793A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111401711A (en) * | 2020-03-09 | 2020-07-10 | 刘振 | Intelligent scheduling method, device, equipment and storage medium |
| CN111489026A (en) * | 2020-04-08 | 2020-08-04 | 中国银行股份有限公司 | Queuing time estimation method, system and device |
| CN113780733A (en) * | 2021-08-06 | 2021-12-10 | 深圳前海微众银行股份有限公司 | Method and device for determining queuing queue |
| CN113779410A (en) * | 2021-09-18 | 2021-12-10 | 中国银行股份有限公司 | Recommendation method and device for bank outlets, electronic equipment and computer storage medium |
| CN113919738A (en) * | 2021-10-28 | 2022-01-11 | 平安银行股份有限公司 | Business handling window distribution method and device, electronic equipment and readable storage medium |
Non-Patent Citations (1)
| Title |
|---|
| 徐福昌;李雪飞;赵虹;胡海峰;何长安;刘杰;: "基于多智能体的银行业务调度决策和协作模型研究", 中国金融电脑, no. 04, 7 April 2018 (2018-04-07) * |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116542418A (en) * | 2023-07-06 | 2023-08-04 | 武汉星际互动智能技术有限公司 | Deep learning-based business handling method and system for office hall |
| CN116542418B (en) * | 2023-07-06 | 2023-09-15 | 武汉星际互动智能技术有限公司 | Deep learning-based business handling method and system for office hall |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US9860282B2 (en) | Real-time synchronous communication with persons appearing in image and video files | |
| CN109600525B (en) | Virtual reality-based call center control method and device | |
| EP3296943A1 (en) | Method of processing exchanged data and device utilizing same | |
| US20220300938A1 (en) | Virtual point of sale | |
| CN111626452B (en) | Intelligent government affair processing method, device, terminal and medium | |
| CN110619701A (en) | Queuing channel recommendation method and device, storage medium and electronic equipment | |
| US10074130B2 (en) | Generating customer alerts based on indoor positioning system detection of physical customer presence | |
| US9881295B1 (en) | Face-to-face payments with augmented reality | |
| CN113409158A (en) | Channel object data processing and communication method, device, server and medium | |
| CN114912793A (en) | Business handling method and device, electronic equipment and computer storage medium | |
| CN113923529A (en) | Live broadcast wheat connecting method, device, equipment and storage medium | |
| CN114265969A (en) | Ticket information processing method and device combining RPA and AI, electronic equipment and storage medium | |
| CN109993593B (en) | Virtual shopping cart management method and device | |
| CN112163879B (en) | User rights pushing method, device, server and storage medium | |
| CN107391100B (en) | Configuration file generation method and device supporting multi-language bill | |
| US20160012495A1 (en) | Soliciting customer feedback based on indoor positioning system detection of physical customer presence | |
| CN105512208B (en) | Information publishing method, device and system | |
| CN110232267B (en) | Business card display method and device, electronic equipment and storage medium | |
| CN108460470B (en) | Service point reservation method and device | |
| CN115695926A (en) | Interaction method, interaction device, electronic device, storage medium, and program product | |
| CN114663089A (en) | Data processing method and device, electronic equipment and storage medium | |
| CN112073670B (en) | Data processing method and system and server equipment | |
| CN114643835A (en) | Fragrance adjusting method and device based on nose information, electronic equipment and storage medium | |
| CN111198926B (en) | Business handling management method and device, electronic equipment and storage medium | |
| CN113782035A (en) | Service processing method and device, electronic equipment and storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |