CN114693232A - Battery replacement processing method and system for battery replacement station, electronic equipment and storage medium - Google Patents

Battery replacement processing method and system for battery replacement station, electronic equipment and storage medium Download PDF

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CN114693232A
CN114693232A CN202011618708.5A CN202011618708A CN114693232A CN 114693232 A CN114693232 A CN 114693232A CN 202011618708 A CN202011618708 A CN 202011618708A CN 114693232 A CN114693232 A CN 114693232A
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潘美娟
张超
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Aulton New Energy Automotive Technology Co Ltd
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Aulton New Energy Automotive Technology Co Ltd
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Abstract

The invention discloses a battery swapping processing method, a system, electronic equipment and a storage medium of a battery swapping station, wherein the method comprises the following steps: acquiring user information corresponding to a driving user of the battery replacement vehicle; receiving resource transfer information corresponding to the user information; and in the process of transferring the resources based on the resource transfer information, when a resource transfer abnormal event is generated, generating an abnormal signal matched with the abnormal type of the resource transfer abnormal event. The invention can realize the functions of automatically completing the electricity-changing settlement, interaction, remote help seeking and the like; when the resource transfer is abnormal, an abnormal signal representing the abnormal type of the resource transfer is generated and displayed to a driving user, and the current user is informed in time, so that the timeliness of the abnormal processing is ensured, the battery swapping processing flow is effectively simplified, the battery swapping processing efficiency is improved, and the use experience of the user is improved; meanwhile, the operation efficiency of the power conversion station is effectively improved, and the operation cost is reduced.

Description

Battery replacement processing method and system for battery replacement station, electronic equipment and storage medium
Technical Field
The invention relates to the technical field of battery replacement of electric vehicles, in particular to a battery replacement processing method and system of a battery replacement station, electronic equipment and a storage medium.
Background
In the current battery swapping operation scene, a driver performs battery swapping service processing on a battery swapping service, including a settlement service of a battery swapping order, by allocating special staff in a battery swapping station.
However, in the battery swapping processing process, a worker needs to perform operations such as inputting relevant information and inquiring, and a driver needs to wait and interact with the worker for multiple times, so that the processing efficiency is low.
Disclosure of Invention
The invention provides a battery swapping processing method and system for a battery swapping station, electronic equipment and a storage medium, aiming at overcoming the defect that the battery swapping processing efficiency is low due to the fact that the battery swapping processing is carried out based on a manual mode in a battery swapping operation scene in the prior art.
The invention solves the technical problems through the following technical scheme:
the invention provides a battery swapping processing method of a battery swapping station, which comprises the following steps:
acquiring user information corresponding to a driving user of the battery replacement vehicle;
receiving resource transfer information corresponding to the user information;
and in the process of transferring the resources based on the resource transfer information, when a resource transfer abnormal event is generated, generating an abnormal signal matched with the abnormal type of the resource transfer abnormal event.
According to the scheme, the user information of the driving user is automatically acquired, the resource transfer information corresponding to the user information is received to automatically transfer the resources, the matched abnormal signal of the abnormal type to which the user belongs can be generated in time when the resource transfer is abnormal, so that the resource transfer is automatically completed, the abnormal signal representing the abnormal type to which the user belongs is generated when the resource transfer is abnormal, and the abnormal processing is performed in time, so that the timeliness of the abnormal processing is ensured, the battery replacement processing flow is effectively simplified, and the battery replacement processing efficiency is improved.
Preferably, a station end resource transfer terminal is arranged in the power swapping station, and the method is applied to the station end resource transfer terminal;
the acquiring of the user information corresponding to the driving user of the battery replacement vehicle includes:
when the battery replacing vehicle reaches a designated area, acquiring a face image or a feature code of a driving user of the battery replacing vehicle;
identifying the face image or the feature code to obtain an identification result;
and inquiring the user information corresponding to the identification result.
According to the scheme, the method is executed in the station end resource transfer terminal of the battery swapping station, so that after the battery swapping vehicle enters the designated area in the battery swapping station, the face image or the feature code of the driving user can be immediately and automatically acquired, and the user information matched with the face image or the feature code can be obtained through timely inquiry, manual participation is not needed, the battery swapping processing flow is simplified, and the overall battery swapping processing efficiency is improved.
Preferably, in the process of resource transfer based on the resource transfer information, when a resource transfer exception event occurs, an exception signal matching the exception type to which the resource transfer exception event belongs is generated, including:
and in the process of transferring the resources based on the resource transfer information, when a resource transfer abnormal event is generated, displaying an abnormal page matched with the abnormal type of the resource transfer abnormal event.
According to the scheme, when the resource transfer is abnormal, the abnormity is prompted through the interface display mode, so that a driver, a worker and the like can check the abnormal conditions in time, corresponding processing is performed in time, and the high efficiency of the whole battery replacement process is ensured.
Preferably, before the receiving the resource transfer information corresponding to the user information, the method further includes:
displaying an initial page; the initial page is used for displaying the power swapping promotion information;
the receiving resource transfer information corresponding to the user information includes:
receiving the resource transfer information corresponding to the user information and sent by the battery swapping cloud;
the method further comprises the following steps:
skipping from the initial page to a resource transfer page;
and displaying the resource transfer information on the resource transfer page.
In the scheme, the initial page of the power conversion promotion information is displayed by the station side resource transfer terminal under the default condition, and when the resource transfer information corresponding to the user information is sent by the power conversion cloud, the page real-time resource transfer information is automatically switched, so that the display resources of the station side resource transfer terminal can be fully utilized, and the overall operation efficiency of the power conversion station can be improved.
Preferably, in the process of resource transfer based on the resource transfer information, when a resource transfer exception event is generated, displaying an exception page matched with an exception type to which the resource transfer exception event belongs, includes:
in the process of transferring resources based on the resource transfer information, when the resource transfer amount included in the resource transfer information is abnormal, entering a resource transfer amount abnormal reminding page; alternatively, the first and second liquid crystal display panels may be,
and in the process of transferring resources based on the resource transfer information, when the acquired resource transfer graphic code is abnormal, entering a resource transfer graphic code abnormality reminding page.
According to the scheme, different abnormity prompting pages are displayed under different abnormity conditions, different contents can be displayed for different abnormity in a targeted manner, so that a receiver is reminded of the abnormity to rapidly and respectively go out specific abnormity conditions, handling is facilitated, and the battery replacement processing efficiency is guaranteed.
Preferably, in the process of resource transfer based on the resource transfer information, after displaying an exception page matching the exception type to which the resource transfer exception event belongs when the resource transfer exception event is generated, the method further includes:
detecting a preset operation corresponding to the abnormal page;
responding to the preset operation to enter a help page;
and displaying resource transfer guide information and/or a remote assistance interface on the help page.
The help seeking way is provided in the scheme, the help page can be entered according to preset operation so as to acquire resource transfer guide information, enter remote assistance and the like, support information for further processing abnormity is provided for a driver or a processing port is assisted, the battery replacement processing efficiency is improved, and the user use experience is also improved.
Preferably, in the process of resource transfer based on the resource transfer information, after displaying an exception page matching the exception type to which the resource transfer exception event belongs when the resource transfer exception event is generated, the method further includes:
and returning to the initial page when the time for displaying the abnormal page reaches the preset time.
According to the scheme, an automatic return mode is provided, the initial page is automatically returned after the abnormal page stays for a set time length to continuously display the power changing promotion information, so that subsequent users can continuously use the power changing promotion information, and the overall operation efficiency of the power changing station is further improved.
The invention also provides a power swapping processing system of the power swapping station, which comprises:
the user information acquisition module is used for acquiring user information corresponding to a driving user of the battery replacement vehicle;
a resource transfer information receiving module, configured to receive resource transfer information corresponding to the user information;
and the abnormal signal generation module is used for generating an abnormal signal matched with the abnormal type of the resource transfer abnormal event when the resource transfer abnormal event is generated in the process of transferring the resource based on the resource transfer information.
Preferably, a station end resource transfer terminal is arranged in the power swapping station, and the method is applied to the station end resource transfer terminal;
the user information acquisition module comprises:
the system comprises a user information acquisition unit and a user information acquisition unit, wherein the user information acquisition unit is used for acquiring a face image or a feature code of a driving user of the battery replacement vehicle when the battery replacement vehicle reaches a specified area;
the information identification unit is used for identifying the face image or the feature code to obtain an identification result;
and the information inquiry unit is used for inquiring the user information corresponding to the identification result.
Preferably, the exception signal generating module is configured to, in a process of resource transfer based on the resource transfer information, display an exception page matching an exception type to which the resource transfer exception event belongs when the resource transfer exception event is generated.
Preferably, the system further comprises:
the display module is used for displaying an initial page; the initial page is used for displaying the power swapping promotion information;
the resource transfer information receiving module is used for receiving the resource transfer information which is sent by the battery swapping cloud end and corresponds to the user information;
the display module is further used for jumping from the initial page to a resource transfer page and displaying the resource transfer information on the resource transfer page.
Preferably, the abnormal signal generating module is configured to, in a process of resource transfer based on the resource transfer information, enter a resource transfer amount abnormal reminding page when a resource transfer amount included in the resource transfer information is abnormal; alternatively, the first and second electrodes may be,
and the abnormal signal generation module is used for entering a resource transfer graphic code abnormality reminding page when the acquired resource transfer graphic code is abnormal in the resource transfer process based on the resource transfer information.
Preferably, the system further comprises:
the preset operation detection module is used for detecting the preset operation corresponding to the abnormal page;
the response module is used for responding the preset operation to enter a help page;
the display module is further used for displaying resource transfer guiding information and/or a remote assistance interface on the help page.
Preferably, the display module is further configured to return to the initial page when a duration of displaying the abnormal page reaches a preset duration.
The invention also provides an electronic device, which comprises a memory, a processor and a computer program stored on the memory and capable of running on the processor, wherein when the processor executes the computer program, the power swapping processing method of the power swapping station is realized.
The present invention also provides a computer-readable storage medium, on which a computer program is stored, which, when executed by a processor, implements the steps of the swapping processing method of the swapping station described above.
The positive progress effects of the invention are as follows: by arranging a station end resource transfer terminal in the battery swapping station, when a battery swapping vehicle of a driving user reaches an instruction area of the battery swapping station, a face image or a feature code of the driving user is acquired in time, and then user information of the driving user is obtained; receiving resource transfer information corresponding to the user information to perform resource transfer processing, thereby automatically completing functions of electricity exchange settlement, interaction, remote help seeking and the like; when the resource transfer is abnormal, an abnormal signal representing the abnormal type of the resource transfer is generated and displayed to a driving user, and the current user is informed in time, so that the timeliness of the abnormal processing is ensured, the battery swapping processing flow is effectively simplified, the battery swapping processing efficiency is improved, and the use experience of the user is improved; meanwhile, the operation efficiency of the power conversion station is effectively improved, and the operation cost is reduced.
Drawings
Fig. 1 is a flowchart of a power swapping processing method of a power swapping station in embodiment 1 of the present invention.
Fig. 2 is a schematic diagram of a power swapping scene in embodiment 2 of the present invention.
Fig. 3 is a flowchart of a power swapping processing method of a power swapping station in embodiment 2 of the present invention.
Fig. 4 is a schematic block diagram of a swapping processing system of a swapping station in embodiment 3 of the present invention.
Fig. 5 is a schematic block diagram of a swapping processing system of a swapping station in embodiment 4 of the present invention.
Fig. 6 is a schematic structural diagram of an electronic device for implementing a power swapping processing method of a power swapping station in embodiment 5 of the present invention.
Detailed Description
The invention is further illustrated by the following examples, which are not intended to limit the scope of the invention.
Example 1
As shown in fig. 1, the power swapping processing method of the power swapping station of this embodiment includes:
s101, obtaining user information corresponding to a driving user of the battery replacement vehicle;
the user information is identity information uniquely representing the driving user, and includes but is not limited to a user ID (identity information), a user name, a face image and fingerprint information.
S102, receiving resource transfer information corresponding to user information;
s103, in the process of resource transfer based on the resource transfer information, when a resource transfer abnormal event is generated, an abnormal signal matched with the abnormal type of the resource transfer abnormal event is generated.
The resource transfer information is data on which the resource transfer is performed. The resource transfer is equivalent exchange of electric energy obtained by exchanging the battery of the vehicle, and can be performed before exchanging the battery of the vehicle, during exchanging the battery of the vehicle and after exchanging the battery of the vehicle. A resource transfer exception event is an exception event in the process of a resource transfer.
In an implementable manner, the resource transfer information includes other swapping service information such as swapping settlement consumption list information in a swapping operation scene. When the resource transfer information corresponds to the battery swapping settlement service, the abnormal events of the resource transfer include but are not limited to insufficient battery swapping balance, unreasonable settlement amount (too large or too small settlement amount), illegal two-dimensional code payment and errors in the settlement process.
In the embodiment, the user information of the driving user is automatically acquired, the resource transfer information corresponding to the user information is received to automatically transfer the resources, the matched abnormal signal of the abnormal type can be generated in time when the resource transfer is abnormal, so that the battery replacement business functions such as battery replacement settlement and the like are automatically completed, the abnormal signal representing the abnormal type is generated when the resource transfer is abnormal and displayed to the driving user for information confirmation, the current user is informed in time, the timeliness of the abnormal processing is ensured, the battery replacement processing flow is effectively simplified, the battery replacement processing efficiency is improved, and the use experience of the user is improved.
In another practical mode, when the resource transfer abnormal event is not generated in the process of transferring the resource based on the resource transfer information, the resource transfer is successfully completed, and then the battery replacement is carried out on the battery replacement vehicle.
Example 2
As shown in fig. 2, the battery swapping scene of this embodiment relates to a battery swapping cloud a, a third party cloud B, a battery swapping station C, and a battery swapping vehicle D.
The station side image recognition device E is used for recognizing vehicle information of a battery replacing vehicle running into the battery replacing station in time and uploading the vehicle information to a battery replacing cloud, and the station side resource transfer device F is used for recognizing user information of a driving user of the battery replacing vehicle in time and uploading the user information to the battery replacing cloud.
The battery replacement vehicle is provided with a vehicle-mounted data acquisition device for acquiring all associated data of the battery replacement vehicle, and the acquired vehicle information is uploaded to a third party cloud (such as a vehicle cloud) in real time.
The power swapping processing method of the power swapping station in the embodiment is applied to a station-side resource transfer terminal.
As shown in fig. 3, the power swapping processing method of the power swapping station in this embodiment is a further improvement of embodiment 1, and specifically:
step S101 includes:
s1011, when the battery replacement vehicle reaches a specified area, acquiring a face image or a feature code of a driving user of the battery replacement vehicle;
s1012, identifying the face image or the feature code to obtain an identification result;
and S1013, inquiring user information corresponding to the identification result.
The feature code is data reflecting the identity of the battery swapping user, and includes but is not limited to a battery swapping two-dimensional code.
By executing the method in the station end resource transfer terminal of the battery swapping station, after the battery swapping vehicle enters a designated area in the battery swapping station, the face image or the feature code of the driving user can be automatically acquired immediately and the user information matched with the face image or the feature code can be inquired in time, manual participation is not needed, the battery swapping processing flow is simplified, and the overall battery swapping processing efficiency is improved.
When the station-side resource transfer terminal is provided with the image acquisition equipment, the image acquisition equipment is adopted to acquire the images of the driving users in time, and the corresponding face images in the images of the driving users are automatically identified.
When the station-side resource transfer terminal is provided with the scanning device, the scanning device is adopted to automatically scan a two-dimensional code (dynamic two-dimensional code or static two-dimensional code) held by a driver or a two-dimensional code (static two-dimensional code) attached to a battery replacement vehicle, a bar code and the like.
In addition, in order to ensure the accuracy of user information matching, the identification results obtained by the image acquisition equipment and the scanning equipment can be simultaneously obtained, whether the user information corresponding to the two identification results is consistent or not is compared, and notification information is generated when the user information corresponding to the two identification results is inconsistent so as to facilitate manual intervention for timely processing, thereby avoiding the situation that the user information matching is wrong, and further ensuring the accuracy of automatic battery replacement processing.
After step S101 and before step S102, the method further includes:
s1020, displaying an initial page, wherein the initial page is used for displaying the contents such as power conversion promotion information and the like; certainly, the initial page can also be used for displaying other information such as enterprise propaganda and advertisement putting, and can be specifically set and adjusted according to actual requirements.
Step S1020 may also be executed before step S101, and may specifically be determined and adjusted according to actual situations.
In another implementation, a power swapping promotion video can be specifically played.
Step S102 includes:
s1021, receiving resource transfer information which is sent by the battery swapping cloud and corresponds to the user information;
after step S102 and before step S103, the method further includes:
s10301, jumping from the initial page to a resource transfer page;
s10302, displaying the resource transfer information on the resource transfer page.
The station side resource transfer terminal displays an initial page comprising power conversion promotion information and the like under the default condition, and automatically switches the page real-time resource transfer information when receiving the resource transfer information corresponding to the user information sent by the power conversion cloud, so that the display resources of the station side resource transfer terminal can be fully utilized, and the overall operation efficiency of the power conversion station can be improved.
In another embodiment, after S10301, a voice prompt may be provided to display resource transfer information.
Step S103 includes:
and S1031, in the process of resource transfer based on the resource transfer information, when a resource transfer abnormal event is generated, displaying an abnormal page matched with the abnormal type of the resource transfer abnormal event.
When the resource transfer is abnormal, the abnormity is prompted in an interface display mode, so that a driver, a worker and the like can conveniently check the abnormal conditions in time, corresponding processing is carried out in time, and the high efficiency of the whole battery replacement process is ensured.
Specifically, in the process of resource transfer based on the resource transfer information, when the resource transfer amount included in the resource transfer information is abnormal, entering a resource transfer amount abnormal reminding page; or, in the process of resource transfer based on the resource transfer information, when the acquired resource transfer graphic code is abnormal, entering a resource transfer graphic code abnormality reminding page.
According to the scheme, different abnormity prompting pages are displayed under different abnormity conditions, different contents can be displayed for different abnormity in a targeted manner, so that a receiver is reminded of the abnormity to rapidly and respectively go out specific abnormity conditions, handling is facilitated, and the battery replacement processing efficiency is guaranteed.
In addition, when abnormal conditions such as insufficient battery replacement balance, errors in the settlement process and the like occur in the resource transfer process of the resource transfer information, a corresponding reminding page can also be displayed on the display page of the station-side resource transfer terminal, and the specific implementation process is similar to that described above, so that the detailed description is omitted here.
In another possible implementation manner, when the exception page matched with the exception type to which the resource transfer exception event belongs is displayed, a prompt voice matched with the exception type to which the resource transfer exception event belongs can be output. And displaying a page successful in resource transfer when a resource transfer abnormal event is not generated in the process of transferring the resources based on the resource transfer information.
Step S103 is followed by:
s104, detecting a preset operation corresponding to the abnormal page;
s105, responding to preset operation to enter a help page;
and S106, displaying the resource transfer guide information and/or the remote assistance interface on the help page.
The help seeking way is provided in the scheme, the help page can be entered according to preset operation so as to acquire resource transfer guide information, enter remote assistance and the like, support information for further processing abnormity is provided for a driver or a processing port is assisted, the battery replacement processing efficiency is improved, and the use experience of a user is also improved.
And S107, returning to the initial page when the time for displaying the abnormal page reaches the preset time.
According to the scheme, an automatic return mode is provided, the initial page is automatically returned after the abnormal page stays for a set time length to continuously display the power change promotion information, the display resources of the station side resource transfer terminal are fully utilized, and the overall operation efficiency of the power change station is further improved.
The following describes, in detail, a process of implementing the battery swap processing method in the station resource transfer terminal with reference to an example:
(1) displaying an initial page, wherein the initial page displays the contents of power exchange promotion information and the like by default;
(2) when the battery replacing vehicle reaches a designated area, acquiring a face image or a feature code of a driving user of the battery replacing vehicle, identifying the face image or the feature code to obtain an identification result, and inquiring to obtain user information corresponding to the identification result;
(3) receiving resource transfer information corresponding to the user information and sent by the battery swapping cloud;
(4) switching the initial page to a resource transfer page, and displaying resource transfer information by adopting the resource transfer page;
(5) in the process of resource transfer based on the resource transfer information, when a resource transfer abnormal event is generated, displaying an abnormal page matched with the abnormal type of the resource transfer abnormal event;
for example, when the resource transfer information corresponds to an abnormal resource transfer amount, namely the battery replacement settlement amount is unreasonable, entering a resource transfer amount abnormal reminding page; when the settlement amount is larger, a large-amount deduction reminding page is generated, and when the deduction amount is determined to be wrong, a user can click a help seeking button on the current page to send help to a worker, so that the worker can conveniently intervene and process in time, and the timeliness of battery replacement processing is ensured; if the settlement amount is larger and the deduction amount is determined to be correct, receiving the determination operation clicked by the user in the current page, completing the automatic deduction operation, and displaying a feedback page of successful settlement to the user; when the settlement amount is too small, the processing procedure is similar to the above-mentioned procedure, and the description thereof is omitted.
When the balance of the deduction account corresponding to the resource transfer information is insufficient, displaying reminding information of the insufficient balance in the current display page, automatically completing fee deduction operation after the user completes recharging operation, and displaying a feedback page of successful settlement to the user.
When the resource transfer information corresponds to the current settlement graphic code and does not belong to the set graphic code, displaying prompting information of illegal two-dimensional code payment in the current display page, automatically finishing fee deduction operation after a user replaces a legal two-dimensional code, and displaying a feedback page of successful settlement to the user.
When the resource transfer information has an error corresponding to the power conversion settlement, the reminding information of the settlement error is displayed in the current display page, so that the user can perform settlement again or perform other processing operations.
All be provided with the help seeking button in the above-mentioned unusual show page, after the user clicks the help seeking button, current page can jump to the page of seeking help automatically, and the user can solve the unusual problem that exists at present according to the guide information who shows in the page of seeking help, perhaps directly asks the staff to carry out remote assistance and solves current abnormal conditions to guarantee the promptness and the validity of exception handling.
The user can click a setting button in the initial page and enter the setting page, set basic information such as password change and the like in the setting page, click an exit button in the setting page to exit the current program, or click a return page to switch to the initial page.
In addition, after the display duration of all the abnormal display pages is overtime, the abnormal display pages are automatically switched to the initial page to continuously display the battery swapping promotion information and the like, so that the follow-up user can continuously use the abnormal display pages, the utilization maximization of display resources is realized, and the overall efficiency of battery swapping operation is improved.
After the battery replacement processing method in the embodiment is applied to the operation of the battery replacement station, the personnel configuration can be reduced by more than 30%, and the charging time of each vehicle can be shortened by 20s, so that the battery replacement processing efficiency is greatly improved, the operation efficiency of the battery replacement station is effectively improved, and the operation cost is reduced.
In the embodiment, by arranging the station end resource transfer terminal in the battery swapping station, when a battery swapping vehicle of a driving user reaches an instruction area of the battery swapping station, a face image or a feature code of the driving user is acquired in time, so that user information of the driving user is obtained; receiving resource transfer information corresponding to the user information to perform resource transfer processing, thereby automatically completing functions of electricity exchange settlement, interaction, remote help seeking and the like; when the resource transfer is abnormal, an abnormal signal representing the abnormal type of the resource transfer can be generated in time and displayed to a driver, and the current user is informed in time, so that the timeliness of the abnormal processing is ensured, the battery swapping processing flow is effectively simplified, the battery swapping processing efficiency is improved, and the use experience of the user is improved; meanwhile, the operation efficiency of the power conversion station is effectively improved, and the operation cost is reduced.
Example 3
As shown in fig. 4, the swapping processing system of the swapping station in this embodiment includes a user information obtaining module 1, a resource transfer information receiving module 2, and an abnormal signal generating module 3.
The user information acquisition module 1 is used for acquiring user information corresponding to a driving user of the battery replacement vehicle;
the user information is identity information which uniquely represents the driving user and comprises but is not limited to a user ID, a user name, a face image and fingerprint information.
The resource transfer information receiving module 2 is used for receiving resource transfer information corresponding to the user information;
the exception signal generating module 3 is configured to, in a process of resource transfer based on the resource transfer information, generate an exception signal matching an exception type to which the resource transfer exception event belongs when the resource transfer exception event occurs.
The resource transfer information is data on which the resource transfer is performed. The resource transfer is equivalent exchange of electric energy obtained by exchanging the battery of the vehicle, and can be performed before exchanging the battery of the vehicle, in the process of exchanging the battery of the vehicle, or after exchanging the battery of the vehicle. A resource transfer exception event is an exception event in the process of a resource transfer.
In an implementable manner, the resource transfer information includes other swapping service information such as swapping settlement consumption list information in a swapping operation scene.
When the resource transfer information corresponds to the battery swapping settlement service, the abnormal events of the resource transfer include but are not limited to insufficient battery swapping balance, unreasonable settlement amount (too large or too small settlement amount), illegal two-dimensional code payment and errors in the settlement process.
In the embodiment, the user information of the driving user is automatically acquired, the resource transfer information corresponding to the user information is received to automatically transfer the resources, the matched abnormal signal of the abnormal type can be generated in time when the resource transfer is abnormal, so that the battery replacement business functions such as battery replacement settlement and the like are automatically completed, the abnormal signal representing the abnormal type is generated when the resource transfer is abnormal and displayed to the driving user for information confirmation, the current user is informed in time, the timeliness of the abnormal processing is ensured, the battery replacement processing flow is effectively simplified, the battery replacement processing efficiency is improved, and the use experience of the user is improved.
In another practical mode, when the resource transfer abnormal event is not generated in the process of transferring the resource based on the resource transfer information, the resource transfer is successfully completed, and then the battery replacement is carried out on the battery replacement vehicle.
Example 4
As shown in fig. 2, the battery swapping scene of this embodiment relates to a battery swapping cloud a, a third party cloud B, a battery swapping station C, and a battery swapping vehicle D.
The station side image recognition device E is used for recognizing vehicle information of a battery replacing vehicle running into the battery replacing station in time and uploading the vehicle information to a battery replacing cloud, and the station side resource transfer device F is used for recognizing user information of a driving user of the battery replacing vehicle in time and uploading the user information to the battery replacing cloud.
The battery replacement vehicle is provided with a vehicle-mounted data acquisition device for acquiring all associated data of the battery replacement vehicle, and the acquired vehicle information is uploaded to a third party cloud (such as a vehicle cloud) in real time.
The power swapping processing system of the power swapping station in this embodiment is applied to a station-side resource transfer terminal.
As shown in fig. 5, the swapping processing system of the swapping station in this embodiment is a further improvement of embodiment 3, specifically:
the user information acquisition module 1 of the present embodiment includes a user information acquisition unit 4, an information identification unit 5, and an information inquiry unit 6.
The user information acquisition unit 4 is used for acquiring a face image or a feature code of a driving user of the battery replacement vehicle when the battery replacement vehicle reaches a designated area;
the information identification unit 5 is used for identifying the face image or the feature code to obtain an identification result;
the information inquiry unit 6 is used for inquiring the user information corresponding to the identification result.
The feature code is data reflecting the identity of the battery swapping user, and includes but is not limited to a battery swapping two-dimensional code.
By executing the method in the station end resource transfer terminal of the battery swapping station, after the battery swapping vehicle enters the designated area in the battery swapping station, the face image or the feature code of the driving user can be immediately and automatically acquired, and the user information matched with the face image or the feature code can be obtained through timely inquiry, so that manual participation is not needed, the battery swapping processing flow is simplified, and the overall battery swapping processing efficiency is improved.
When the station-side resource transfer terminal is provided with the image acquisition equipment, the image acquisition equipment is adopted to acquire the images of the driving users in time, and the corresponding face images in the images of the driving users are automatically identified.
When the station-side resource transfer terminal is provided with the scanning device, the scanning device is adopted to automatically scan a two-dimensional code (dynamic two-dimensional code or static two-dimensional code) held by a driver or a two-dimensional code (static two-dimensional code) attached to a battery replacement vehicle, a bar code and the like.
In addition, in order to ensure the accuracy of user information matching, the identification results obtained by the image acquisition equipment and the scanning equipment can be simultaneously obtained, whether the user information corresponding to the two identification results is consistent or not is compared, and notification information is generated when the user information corresponding to the two identification results is inconsistent so as to facilitate manual intervention for timely processing, thereby avoiding the situation that the user information matching is wrong, and further ensuring the accuracy of automatic battery replacement processing.
The battery swapping processing system of the embodiment further comprises a display module 7, wherein the display module 7 is used for displaying an initial page; the initial page is used for displaying the contents such as the power conversion promotion information and the like; certainly, the initial page can also be used for displaying other information such as enterprise propaganda and advertisement putting, and can be specifically set and adjusted according to actual requirements.
In another implementation, a power swapping promotion video can be specifically played.
The resource transfer information receiving module 2 is configured to receive resource transfer information corresponding to the user information and sent by the battery swapping cloud.
The display module 7 is further configured to jump from the initial page to the resource transfer page, and display resource transfer information on the resource transfer page. And after the initial page jumps to the resource transfer page, the resource transfer information can be displayed through voice prompt.
The method comprises the steps that an initial page including power conversion promotion information and the like is displayed by a station side resource transfer terminal under the default condition, and when resource transfer information corresponding to user information is sent by a power conversion cloud side, real-time resource transfer information of the page is automatically switched, so that display resources of the station side resource transfer terminal can be fully utilized, and the overall operation efficiency of a power conversion station can be improved.
The abnormal signal generating module 3 is configured to, in the process of resource transfer based on the resource transfer information, display an abnormal page matched with the abnormal type to which the resource transfer abnormal event belongs when the resource transfer abnormal event is generated.
When the resource transfer is abnormal, the abnormity is prompted in an interface display mode, so that a driver, a worker and the like can conveniently check the abnormal conditions in time, corresponding processing is carried out in time, and the high efficiency of the whole battery replacement process is ensured.
Specifically, the abnormal signal generating module 3 is configured to, in a process of resource transfer based on the resource transfer information, enter a resource transfer amount abnormal reminding page when a resource transfer amount included in the resource transfer information is abnormal; or, the abnormal signal generating module 3 is configured to enter a resource transfer graph code abnormality prompting page when the acquired resource transfer graph code is abnormal in the resource transfer process based on the resource transfer information.
According to the scheme, different abnormity prompting pages are displayed under different abnormity conditions, different contents can be displayed for different abnormity in a targeted manner, so that a receiver is reminded of the abnormity to rapidly and respectively go out specific abnormity conditions, handling is facilitated, and the battery replacement processing efficiency is guaranteed.
In addition, when abnormal conditions such as insufficient battery replacement balance, errors in the settlement process and the like occur in the resource transfer process of the resource transfer information, a corresponding reminding page can also be displayed on the display page of the station-side resource transfer terminal, and the specific implementation process is similar to that described above, so that the detailed description is omitted here.
In another possible implementation manner, when the exception page matched with the exception type to which the resource transfer exception event belongs is displayed, a prompt voice matched with the exception type to which the resource transfer exception event belongs can be output. And displaying a page successful in resource transfer when a resource transfer abnormal event is not generated in the process of transferring the resources based on the resource transfer information.
The battery swapping processing system of this embodiment further includes a preset operation detection module 8 and a response module 9.
The preset operation detection module 8 is used for detecting a preset operation corresponding to the abnormal page;
the response module 9 is used for responding to a preset operation to enter a help page;
the display module 7 is also used for displaying the resource transfer guide information and/or the remote assistance interface on the help page.
The help seeking way is provided in the scheme, the help page can be entered according to preset operation so as to acquire resource transfer guide information, enter remote assistance and the like, support information for further processing abnormity is provided for a driver or a processing port is assisted, the battery replacement processing efficiency is improved, and the use experience of a user is also improved.
In addition, the display module 7 is further configured to return to the initial page when the duration of displaying the abnormal page reaches the preset duration.
According to the scheme, an automatic return mode is provided, the initial page is automatically returned to continue to display the power swapping promotion information after the abnormal page stays for a set time, the display resources of the station terminal resource transfer terminal are fully utilized, and the overall operation efficiency of the power swapping station is further improved.
The following describes a process of implementing a battery swap processing system in a station resource transfer terminal in detail with reference to an example:
(1) displaying an initial page, wherein the initial page displays the contents of power exchange promotion information and the like;
(2) when the battery replacing vehicle reaches a designated area, acquiring a face image or a feature code of a driving user of the battery replacing vehicle, identifying the face image or the feature code to obtain an identification result, and inquiring user information corresponding to the identification result;
(3) receiving resource transfer information corresponding to the user information and sent by the battery swapping cloud;
(4) switching the initial page to a resource transfer page, and displaying resource transfer information by adopting the resource transfer page;
(5) in the process of resource transfer based on the resource transfer information, when a resource transfer abnormal event is generated, displaying an abnormal page matched with the abnormal type of the resource transfer abnormal event;
for example, when the resource transfer information corresponds to an abnormal resource transfer amount, namely the battery replacement settlement amount is unreasonable, entering a resource transfer amount abnormal reminding page; when the settlement amount is larger, a large amount reminding deduction page is generated, and when the deduction amount is determined to be wrong, a user can click a help-seeking button on the current page to ask for help to a worker, so that the worker can intervene and process in time conveniently, and the timeliness of battery replacement processing is guaranteed; if the settlement amount is larger and the deduction amount is determined to be correct, receiving the determination operation clicked by the user in the current page, completing the automatic deduction operation, and displaying a feedback page of successful settlement to the user; when the settlement amount is too small, the processing procedure is similar to the above-mentioned procedure, and the detailed description is omitted here.
When the balance of the deduction account corresponding to the resource transfer information is insufficient, reminding information of insufficient balance is displayed in the current display page, the deduction operation is automatically completed after the user finishes the recharging operation, and a feedback page for successful settlement is displayed for the user.
When the resource transfer information corresponds to the current settlement graphic code and does not belong to the set graphic code, displaying prompting information of illegal two-dimensional code payment in the current display page, automatically finishing fee deduction operation after a user replaces a legal two-dimensional code, and displaying a feedback page of successful settlement to the user.
When the resource transfer information has an error corresponding to the power conversion settlement, the reminding information of the settlement error is displayed in the current display page, so that the user can perform settlement again or perform other processing operations.
All be provided with the help seeking button in the above-mentioned unusual show page, after the user clicks the help seeking button, current page can jump to the page of seeking help automatically, and the user can solve the unusual problem that exists at present according to the guide information who shows in the page of seeking help, perhaps directly asks the staff to carry out remote assistance and solves current abnormal conditions to guarantee the promptness and the validity of exception handling.
The user can also click a setting button in the initial page and enter the setting page, set basic information such as password change and the like in the setting page, click an exit button in the setting page to exit the current program, or click a return page to switch to the initial page.
In addition, after the display duration of all the abnormal display pages is overtime, the abnormal display pages are automatically switched to the initial page to continuously display the battery swapping promotion information and the like, so that the follow-up user can continuously use the abnormal display pages, the utilization maximization of display resources is realized, and the overall efficiency of battery swapping operation is improved.
After the battery replacement processing system in the embodiment is applied to the operation of the battery replacement station, the personnel configuration can be reduced by more than 30%, and the charging time of each vehicle can be shortened by 20s, so that the battery replacement processing efficiency is greatly improved, the operation efficiency of the battery replacement station is effectively improved, and the operation cost is reduced.
In the embodiment, by arranging the station end resource transfer terminal in the battery swapping station, when a battery swapping vehicle of a driving user reaches an instruction area of the battery swapping station, a face image or a feature code of the driving user is acquired in time, so that user information of the driving user is obtained; receiving resource transfer information corresponding to the user information to perform resource transfer processing, thereby automatically completing the functions of battery replacement settlement, interaction, remote help seeking and the like; when the resource transfer is abnormal, an abnormal signal representing the abnormal type of the resource transfer can be generated in time and displayed to a driver, and the current user is informed in time, so that the timeliness of the abnormal processing is ensured, the battery swapping processing flow is effectively simplified, the battery swapping processing efficiency is improved, and the use experience of the user is improved; meanwhile, the operation efficiency of the power conversion station is effectively improved, and the operation cost is reduced.
Example 5
Fig. 6 is a schematic structural diagram of an electronic device according to embodiment 5 of the present invention. The electronic device comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, and when the processor executes the program, the power swapping processing method of the power swapping station in any one of the embodiments 1 or 2 is realized. The electronic device 30 shown in fig. 6 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiment of the present invention.
As shown in fig. 6, the electronic device 30 may be embodied in the form of a general purpose computing device, which may be, for example, a server device. The components of the electronic device 30 may include, but are not limited to: the at least one processor 31, the at least one memory 32, and a bus 33 connecting the various system components (including the memory 32 and the processor 31).
The bus 33 includes a data bus, an address bus, and a control bus.
The memory 32 may include volatile memory, such as Random Access Memory (RAM)321 and/or cache memory 322, and may further include Read Only Memory (ROM) 323.
Memory 32 may also include a program/utility 325 having a set (at least one) of program modules 324, such program modules 324 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which, or some combination thereof, may comprise an implementation of a network environment.
The processor 31 executes various functional applications and data processing, such as a power swapping processing method of the power swapping station in any one of the embodiments 1 or 2 of the present invention, by running the computer program stored in the memory 32.
The electronic device 30 may also communicate with one or more external devices 34 (e.g., keyboard, pointing device, etc.). Such communication may be through input/output (I/O) interfaces 35. Also, model-generating device 30 may also communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network, such as the Internet) via network adapter 36. As shown in FIG. 6, network adapter 36 communicates with the other modules of model-generating device 30 via bus 33. It should be understood that although not shown in the figures, other hardware and/or software modules may be used in conjunction with the model-generating device 30, including but not limited to: microcode, device drivers, redundant processors, external disk drive arrays, RAID (disk array) systems, tape drives, and data backup storage systems, etc.
It should be noted that although in the above detailed description several units/modules or sub-units/modules of the electronic device are mentioned, such a division is merely exemplary and not mandatory. Indeed, the features and functionality of two or more of the units/modules described above may be embodied in one unit/module according to embodiments of the invention. Conversely, the features and functions of one unit/module described above may be further divided into embodiments by a plurality of units/modules.
Example 6
The present embodiment provides a computer-readable storage medium on which a computer program is stored, where the computer program, when executed by a processor, implements the steps in the swapping power processing method of the swapping power station in any one of embodiments 1 or 2.
More specific examples, among others, that the readable storage medium may employ may include, but are not limited to: a portable disk, a hard disk, random access memory, read only memory, erasable programmable read only memory, optical storage device, magnetic storage device, or any suitable combination of the foregoing.
In a possible implementation manner, the present invention can also be implemented in a form of a program product, which includes program code, and when the program product runs on a terminal device, the program code is configured to enable the terminal device to execute steps in a power swapping processing method for implementing the power swapping station in any one of embodiments 1 or 2.
Where program code for carrying out the invention is written in any combination of one or more programming languages, the program code may execute entirely on the user device, partly on the user device, as a stand-alone software package, partly on the user device and partly on a remote device or entirely on the remote device.
While specific embodiments of the invention have been described above, it will be understood by those skilled in the art that this is by way of example only, and that the scope of the invention is defined by the appended claims. Various changes or modifications to these embodiments may be made by those skilled in the art without departing from the principle and spirit of this invention, and these changes and modifications are within the scope of this invention.

Claims (10)

1. A battery swapping processing method of a battery swapping station is characterized by comprising the following steps:
acquiring user information corresponding to a driving user of the battery replacement vehicle;
receiving resource transfer information corresponding to the user information;
and in the process of transferring the resources based on the resource transfer information, when a resource transfer abnormal event is generated, generating an abnormal signal matched with the abnormal type of the resource transfer abnormal event.
2. The method of claim 1, wherein a station-side resource transfer terminal is disposed in the swapping station, and the method is applied to the station-side resource transfer terminal;
the acquiring of the user information corresponding to the driving user of the battery replacement vehicle includes:
when the battery replacing vehicle reaches a designated area, acquiring a face image or a feature code of a driving user of the battery replacing vehicle;
identifying the face image or the feature code to obtain an identification result;
and inquiring the user information corresponding to the identification result.
3. The method of claim 2, wherein in the resource transfer based on the resource transfer information, when a resource transfer abnormal event is generated, generating an abnormal signal matching an abnormal type to which the resource transfer abnormal event belongs comprises:
and in the process of transferring the resources based on the resource transfer information, when a resource transfer abnormal event is generated, displaying an abnormal page matched with the abnormal type of the resource transfer abnormal event.
4. The method of claim 3, wherein prior to the receiving resource transfer information corresponding to the user information, the method further comprises:
displaying an initial page; the initial page is used for displaying the power swapping promotion information;
the receiving resource transfer information corresponding to the user information includes:
receiving the resource transfer information corresponding to the user information and sent by the battery swapping cloud;
the method further comprises the following steps:
skipping from the initial page to a resource transfer page;
and displaying the resource transfer information on the resource transfer page.
5. The method as claimed in claim 4, wherein, in the process of resource transfer based on the resource transfer information, when a resource transfer exception event is generated, displaying an exception page matching with an exception type to which the resource transfer exception event belongs, comprises:
in the process of transferring resources based on the resource transfer information, when the resource transfer amount included in the resource transfer information is abnormal, entering a resource transfer amount abnormal reminding page; alternatively, the first and second electrodes may be,
and in the process of transferring resources based on the resource transfer information, when the acquired resource transfer graphic code is abnormal, entering a resource transfer graphic code abnormality reminding page.
6. The method as claimed in claim 4, wherein, in the resource transfer process based on the resource transfer information, after displaying the exception page matching with the exception type to which the resource transfer exception event belongs when the resource transfer exception event is generated, the method further comprises:
detecting a preset operation corresponding to the abnormal page;
responding to the preset operation to enter a help page;
and displaying resource transfer guide information and/or a remote assistance interface on the help page.
7. The method as claimed in claim 4, wherein, in the resource transfer process based on the resource transfer information, after displaying the exception page matching with the exception type to which the resource transfer exception event belongs when the resource transfer exception event is generated, the method further comprises:
and returning to the initial page when the time for displaying the abnormal page reaches the preset time.
8. A swap processing system of a swap power station, the system comprising:
the user information acquisition module is used for acquiring user information corresponding to a driving user of the battery replacement vehicle;
a resource transfer information receiving module, configured to receive resource transfer information corresponding to the user information;
and the abnormal signal generation module is used for generating an abnormal signal matched with the abnormal type of the resource transfer abnormal event when the resource transfer abnormal event is generated in the process of transferring the resource based on the resource transfer information.
9. An electronic device comprising a memory, a processor, and a computer program stored on the memory and executable on the processor, wherein the processor implements the swapping processing method of the swapping station according to any one of claims 1-7 when executing the computer program.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the swapping processing method of a swapping station according to any of claims 1-7.
CN202011618708.5A 2020-12-31 2020-12-31 Battery replacement processing method and system for battery replacement station, electronic equipment and storage medium Pending CN114693232A (en)

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Application Number Priority Date Filing Date Title
CN202011618708.5A CN114693232A (en) 2020-12-31 2020-12-31 Battery replacement processing method and system for battery replacement station, electronic equipment and storage medium

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