CN114650211A - Fault repairing method, device, electronic equipment and computer readable storage medium - Google Patents
Fault repairing method, device, electronic equipment and computer readable storage medium Download PDFInfo
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- 238000011084 recovery Methods 0.000 claims description 5
- 238000005067 remediation Methods 0.000 claims description 3
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
- H04L41/0659—Management of faults, events, alarms or notifications using network fault recovery by isolating or reconfiguring faulty entities
- H04L41/0661—Management of faults, events, alarms or notifications using network fault recovery by isolating or reconfiguring faulty entities by reconfiguring faulty entities
Abstract
The embodiment of the invention discloses a fault repairing method, a fault repairing device, electronic equipment and a computer readable storage medium; after acquiring the current fault information and the network parameter information of the fault terminal, determining the network parameter correction information of the fault terminal according to the current fault information and the network parameter information, and then performing fault repair on the fault terminal based on the network parameter correction information; the scheme can improve the repair efficiency of fault repair.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a fault repairing method and apparatus, an electronic device, and a computer-readable storage medium.
Background
In recent years, with the rapid development of internet technology, terminals are more and more intelligent, and network functions are more and more, and in this case, the probability of the terminal failure is gradually increased. When network faults such as network drop, data interception failure and the like occur in a terminal and need to be repaired, because network technicians are often not on site and only depend on fault information fed back by users, the fault causes are often not sufficiently analyzed, and therefore the repair efficiency of fault repair is low.
Disclosure of Invention
The embodiment of the invention provides a fault repairing method, a fault repairing device, electronic equipment and a computer readable storage medium, which can improve the repairing efficiency of fault repairing.
A method of fault remediation, comprising:
acquiring current fault information and network parameter information of a fault terminal;
determining network parameter correction information of the fault terminal according to the current fault information and the network parameter information;
and performing fault repair on the fault terminal based on the network parameter correction information.
Correspondingly, an embodiment of the present invention provides a fault repairing apparatus, including:
the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring current fault information and network parameter information of a fault terminal;
the determining unit is used for determining the network parameter correction information of the fault terminal according to the current fault information and the network parameter information;
and the repairing unit is used for repairing the fault of the fault terminal based on the network parameter correction information.
Optionally, in some embodiments, the determining unit may be specifically configured to send the current fault information and the network parameter information to a fault repair server, so that the fault repair server performs fault diagnosis; receiving fault diagnosis information returned by the fault server; and determining the network parameter correction information of the fault terminal according to the fault diagnosis information.
Optionally, in some embodiments, the determining unit may be specifically configured to query, in the fault diagnosis information, protocol parameter correction information for the faulty terminal; when the protocol parameter modification information does not exist, extracting protocol parameter supplementary information from the fault diagnosis information, and determining network parameter modification information of the fault terminal based on the protocol parameter supplementary information; and when the protocol parameter correction information exists, taking the protocol parameter correction information as the network parameter correction information of the fault terminal.
Optionally, in some embodiments, the determining unit may be specifically configured to obtain supplementary protocol parameter information in the faulty terminal according to the protocol parameter supplementary information; sending the supplementary protocol parameter information to the fault repairing server so that the fault repairing server generates protocol parameter correction information based on the supplementary protocol parameter information; and receiving the protocol parameter correction information returned by the fault repairing server.
Optionally, in some embodiments, the determining unit may be specifically configured to identify at least one protocol parameter type in the protocol parameter supplementary information; screening supplementary protocol parameters corresponding to the protocol parameter types from the current protocol parameters of the fault terminal; and reading the configuration information of the supplementary protocol parameters to obtain the supplementary protocol parameter information.
Optionally, in some embodiments, the repairing unit may be specifically configured to correct a current protocol parameter of the faulty terminal according to the network parameter correction information; performing fault test on the fault terminal based on the corrected protocol parameters to obtain a test result of current fault information; and sending the test result to the fault repairing server so as to repair the fault of the fault terminal.
Optionally, in some embodiments, the repair unit may be specifically configured to call a support component corresponding to the failed terminal, and identify a target protocol parameter from current protocol parameters of the failed terminal through the support component; extracting a target configuration value corresponding to the target protocol parameter from the network parameter correction information; and replacing the configuration value in the target protocol parameter with the target configuration value through the support component to obtain the modified protocol parameter.
In addition, an embodiment of the present invention further provides an electronic device, which includes a processor and a memory, where the memory stores an application program, and the processor is configured to run the application program in the memory to implement the fault repairing method provided in the embodiment of the present invention.
In addition, the embodiment of the present invention further provides a computer-readable storage medium, where a plurality of instructions are stored, and the instructions are suitable for being loaded by a processor to perform the steps in any one of the fault repairing methods provided by the embodiment of the present invention.
After acquiring the current fault information and the network parameter information of the fault terminal, determining the network parameter correction information of the fault terminal according to the current fault information and the network parameter information, and then performing fault repair on the fault terminal based on the network parameter correction information; according to the scheme, not only can the current fault information of the fault terminal be collected, but also the network parameter information of the fault terminal can be automatically obtained, and then the network parameter correction information of the fault terminal is determined according to the current fault information and the network parameter information, so that the fault terminal is automatically repaired, and therefore the repair efficiency of fault repair can be improved.
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In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 is a schematic view of a scenario of a fault repairing method provided in an embodiment of the present invention;
fig. 2 is a schematic flow chart of a fault repairing method provided in an embodiment of the present invention;
FIG. 3 is a schematic flow chart of fault recovery by a support tool according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of a fault repairing apparatus provided in an embodiment of the present invention;
fig. 5 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The embodiment of the invention provides a fault repairing method and device, electronic equipment and a computer readable storage medium. The fault repairing device may be integrated in an electronic device, and the electronic device may be a server or a terminal.
The server may be an independent physical server, a server cluster or a distributed system formed by a plurality of physical servers, or a cloud server providing basic cloud computing services such as cloud service, a cloud database, cloud computing, a cloud function, cloud storage, Network service, cloud communication, middleware service, domain name service, security service, Network acceleration service (CDN), big data and an artificial intelligence platform. The terminal may be, but is not limited to, a smart phone, a tablet computer, a laptop computer, a desktop computer, a smart speaker, a smart watch, and the like. The terminal and the server may be directly or indirectly connected through wired or wireless communication, and the application is not limited herein.
For example, referring to fig. 1, taking an example that a fault repairing apparatus is integrated in an electronic device, after acquiring current fault information and network parameter information of a faulty terminal, the electronic device determines network parameter correction information of the faulty terminal according to the current fault information and the network parameter information; and based on the network parameter correction information, performing fault repair on the fault terminal, and further improving the repair efficiency of fault repair.
The following are detailed below. It should be noted that the following description of the embodiments is not intended to limit the preferred order of the embodiments.
In this embodiment, a description will be given from the perspective of a fault repairing apparatus, where the fault repairing apparatus may be specifically integrated in an electronic device, and the electronic device may be a server or a terminal; the terminal may include a tablet Computer, a notebook Computer, a Personal Computer (PC), a wearable device, a virtual reality device, or other devices capable of performing voice communication.
A method of fault remediation, comprising:
acquiring current fault information and network parameter information of a fault terminal, determining network parameter correction information of the fault terminal according to the current fault information and the network parameter information, and performing fault repair on the fault terminal based on the network parameter correction information.
As shown in fig. 2, the specific flow of the fault repairing method is as follows:
101. and acquiring current fault information and network parameter information of the fault terminal.
The current fault information is used to indicate fault information existing in a faulty terminal, the fault information may be a fault type existing in the terminal, for example, the fault type may be a network drop, a data connection cannot be established, a call cannot be made, a network is blocked, and the like, and the current fault information may include one or more pieces of fault information.
The network parameter information may include network attribute information of a faulty terminal, current network information, and protocol parameter information, where the network attribute information may be understood as attribute information of the terminal used for network service, for example, an IMEI code and a SIM card number of the terminal, and the current network information may be information of a network where the terminal is located, for example, PLMN of a registered network, a located band, signal strength and signal quality of a serving cell, and the like. The protocol parameter information is a key protocol parameter of the fault terminal, and the key protocol parameter may include a network mode, a call protocol setting, and the like.
The method for acquiring the current fault information and the network parameter information of the fault terminal may be various, and specifically may be as follows:
for example, a repair request sent by a faulty terminal may be directly received, current fault information and network parameter information are extracted from the repair request, or a network connection is established with the faulty terminal, and a support component is called through the network connection to read the current fault information and the network parameter information from the faulty terminal, or a repair request of the faulty terminal may be received, current fault information is extracted from the repair request, and network parameter information corresponding to the current fault information is read from the faulty terminal through the support component according to the current fault information.
102. And determining the network parameter correction information of the fault terminal according to the current fault information and the network parameter information.
The network parameter correction information is used for indicating information for correcting the protocol parameters of the fault terminal.
The method for determining the network parameter correction information of the faulty terminal according to the current fault information and the network parameter information may be various, and specifically may be as follows:
for example, the current fault information and the network parameter information are sent to the fault repairing server so that the fault repairing server can perform fault diagnosis, the fault diagnosis information returned by the fault server is received, and the network parameter correction information of the fault terminal is determined according to the fault diagnosis information.
Wherein, the fault repair personnel or the developer carries out fault diagnosis on the fault terminal through the fault repair server so as to obtain fault diagnosis information, the fault diagnosis information may include repair information after diagnosing the fault result, and may also include information that the developer needs to be additionally supplemented when the fault result is not diagnosed, and thus, the manner of determining the network parameter modification information of the faulty terminal according to the fault diagnosis information may be various, for example, inquiring protocol parameter correction information for the fault terminal in the fault diagnosis information, and when the protocol parameter correction information does not exist, extracting protocol parameter supplementary information from the fault diagnosis information, determining network parameter correction information of the fault terminal based on the protocol parameter supplementary information, and when the protocol parameter correction information exists, taking the protocol parameter correction information as the network parameter correction information of the fault terminal.
The protocol parameter modification information may be understood as information for modifying the protocol parameter of the failed terminal, and may include information for modifying or replacing the configuration information of the protocol parameter, for example.
The protocol parameter supplementary information may be understood as additional protocol parameter information that is needed by a developer or a fault repair server in addition to the network parameter information when performing fault diagnosis. Based on the protocol parameter supplementary information, there are various ways to determine the network parameter correction information of the failed terminal, for example, according to the protocol parameter supplementary information, the supplementary protocol parameter information is obtained in the failed terminal, and the supplementary protocol parameter information is sent to the fault repairing server, so that the fault repairing server generates the protocol parameter correction information based on the supplementary protocol parameter information, and receives the protocol parameter correction information returned by the fault repairing server.
The method for acquiring the supplementary protocol parameter information at the fault terminal may be various according to the protocol parameter supplementary information, for example, at least one protocol parameter type is identified in the protocol parameter supplementary information, the supplementary protocol parameter corresponding to the protocol parameter type is screened out from the current protocol parameters of the fault terminal, and the configuration information of the supplementary protocol parameter is read to obtain the supplementary protocol parameter information.
The configuration information of the supplementary protocol parameter may be information such as a configuration value and a configuration condition of the supplementary protocol parameter.
103. And performing fault repair on the fault terminal based on the network parameter correction information.
For example, the current protocol parameters of the fault terminal may be corrected according to the network parameter correction information, a fault test may be performed on the fault terminal based on the corrected protocol parameters to obtain a test result of the current fault information, and the test result may be sent to the fault repair server to perform fault repair on the fault terminal.
For example, a support component corresponding to the fault terminal is called, a target protocol parameter is identified in the current protocol parameter of the fault terminal through the support component, a target configuration value corresponding to the target protocol parameter is extracted from the network parameter correction information, and the configuration value in the target protocol parameter is replaced by the target configuration value through the support component to obtain the corrected protocol parameter.
After the current protocol parameter is corrected, a fault test can be performed on the fault terminal based on the corrected protocol parameter, and the fault test mode can be various, for example, a test request can be generated based on the corrected protocol parameter, and the test request is sent to the fault terminal, so that the fault terminal can test the current fault information based on the test request, or an information channel between the fault repairing device and the fault terminal can be constructed, and a support component is called through the information channel to test the current fault information on the fault terminal.
After the fault terminal is tested, the test result can be sent to the fault repairing server to repair the fault of the fault terminal in various ways, for example, when the test result indicates that the fault terminal is recovered to normal, the test result is sent to the fault repairing server so that a repairing person or a developer can obtain the test result, when the test result indicates that the fault terminal is not recovered to normal, the test result is sent to the fault repairing server, so that the fault repairing server updates the protocol parameter correction information, receives the updated protocol parameter correction information returned by the fault server, updates the network parameter correction information based on the updated protocol parameter correction information, and then, fault repairing is carried out on the fault terminal based on the updated network parameter correction information until the fault terminal is recovered to be normal.
Wherein, it should be noted that the supporting component may be integrated in the fault terminal or may be an internal component of the fault repairing apparatus, taking the supporting component as an internal component and the fault terminal as a fault machine as an example, the supporting component may also be a supporting tool, a flow of performing fault repairing on the fault terminal through the supporting tool may be as shown in fig. 3, when the fault machine is connected to the supporting tool, the supporting tool reads fault information, fault machine information, network information and key protocol parameters of the fault machine, the supporting tool sends the above information to the fault repairing server through a network, a developer knows the information of the fault machine through the fault repairing server and analyzes the information, if the developer needs additional information, the protocol parameter information to be obtained is configured on the fault repairing server, and the fault repairing server returns the additional information to the supporting tool, the supporting tool reads the configuration value and the condition of the required protocol parameter from the fault machine and transmits the configuration value and the condition back to the fault repair server, after a developer analyzes the fault reason, the protocol parameter verification result of the part needing to be repaired is that the protocol parameter needing to be modified is configured on the fault repairing server, the fault repairing server sends the protocol parameter information needing to be modified to the supporting tool, the supporting tool automatically modifies the corresponding protocol parameter configuration on the fault machine, and inform the user to verify, the support tool returns the verification result to the fault repair server, the developer can obtain the test result of the modification scheme, based on the above implementation method, the method can reduce dependence on terminal users, automatically acquire protocol parameter configuration information required for solving problems from a remote fault machine, automatically modify protocol parameters on the fault machine, and verify the modification result.
As can be seen from the above, in the embodiment of the present application, after the current fault information and the network parameter information of the faulty terminal are obtained, the network parameter correction information of the faulty terminal is determined according to the current fault information and the network parameter information, and then, fault repair is performed on the faulty terminal based on the network parameter correction information; according to the scheme, not only can the current fault information of the fault terminal be collected, but also the network parameter information of the fault terminal can be automatically obtained, and then the network parameter correction information of the fault terminal is determined according to the current fault information and the network parameter information, so that the fault terminal is automatically repaired, and therefore the repair efficiency of fault repair can be improved.
In order to better implement the above method, the embodiment of the present invention further provides a fault repairing apparatus, which may be integrated in an electronic device, such as a server or a terminal, and the terminal may include a tablet computer, a notebook computer, and/or a personal computer.
For example, as shown in fig. 4, the failure recovery apparatus may include an acquisition unit 201, a determination unit 202, and a recovery unit 203, as follows:
(1) an acquisition unit 201;
an obtaining unit 201, configured to obtain current fault information and network parameter information of a faulty terminal.
For example, the obtaining unit may be specifically configured to receive a repair request sent by a faulty terminal, extract current fault information and network parameter information in the repair request, or establish a network connection with the faulty terminal, and call a support component through the network connection to read the current fault information and the network parameter information in the faulty terminal, or may also receive the repair request of the faulty terminal, extract current fault information in the repair request, and read network parameter information corresponding to the current fault information in the faulty terminal through the support component according to the current fault information.
(2) A determination unit 202;
a determining unit 202, configured to determine network parameter correction information of the faulty terminal according to the current fault information and the network parameter information.
For example, the determining unit 202 may be specifically configured to send the current fault information and the network parameter information to the fault repairing server, so that the fault repairing server performs fault diagnosis, receives the fault diagnosis information returned by the fault server, and determines the network parameter correction information of the faulty terminal according to the fault diagnosis information.
(3) A repair unit 203;
and a repairing unit 203, configured to repair a fault of the faulty terminal based on the network parameter correction information.
For example, the repairing unit 203 may be specifically configured to invoke a support component corresponding to the failed terminal, identify a target protocol parameter in the current protocol parameter of the failed terminal through the support component, extract a target configuration value corresponding to the target protocol parameter from the network parameter modification information, and replace the configuration value in the target protocol parameter with the target configuration value through the support component to obtain the modified protocol parameter. And carrying out fault test on the fault terminal based on the corrected protocol parameters to obtain a test result of the current fault information, and sending the test result to a fault repairing server so as to carry out fault repairing on the fault terminal.
In a specific implementation, the above units may be implemented as independent entities, or may be combined arbitrarily to be implemented as the same or several entities, and the specific implementation of the above units may refer to the foregoing method embodiments, which are not described herein again.
As can be seen from the above, in this embodiment, after the obtaining unit 201 obtains the current fault information and the network parameter information of the faulty terminal, the determining unit 202 determines the network parameter correction information of the faulty terminal according to the current fault information and the network parameter information, and the repairing unit 203 performs fault repairing on the faulty terminal based on the network parameter correction information; according to the scheme, not only can the current fault information of the fault terminal be collected, but also the network parameter information of the fault terminal can be automatically obtained, and then the network parameter correction information of the fault terminal is determined according to the current fault information and the network parameter information, so that the fault terminal is automatically repaired, and therefore the repair efficiency of fault repair can be improved.
An embodiment of the present invention further provides an electronic device, as shown in fig. 5, which shows a schematic structural diagram of the electronic device according to the embodiment of the present invention, specifically:
the electronic device may include components such as a processor 301 of one or more processing cores, memory 302 of one or more computer-readable storage media, a power supply 303, and an input unit 304. Those skilled in the art will appreciate that the electronic device configuration shown in fig. 5 does not constitute a limitation of the electronic device and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components. Wherein:
the processor 301 is a control center of the electronic device, connects various parts of the whole electronic device by various interfaces and lines, and performs various functions of the electronic device and processes data by running or executing software programs and/or modules stored in the memory 302 and calling data stored in the memory 302, thereby performing overall monitoring of the electronic device. Optionally, processor 301 may include one or more processing cores; preferably, the processor 301 may integrate an application processor, which mainly handles operating systems, user interfaces, application programs, etc., and a modem processor, which mainly handles wireless communications. It will be appreciated that the modem processor described above may not be integrated into the processor 301.
The memory 302 may be used to store software programs and modules, and the processor 301 executes various functional applications and data processing by operating the software programs and modules stored in the memory 302. The memory 302 may mainly include a program storage area and a data storage area, wherein the program storage area may store an operating system, an application program required by at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may store data created according to use of the electronic device, and the like. Further, the memory 302 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device. Accordingly, the memory 302 may also include a memory controller to provide the processor 301 with access to the memory 302.
The electronic device further comprises a power supply 303 for supplying power to the various components, and preferably, the power supply 303 may be logically connected to the processor 301 through a power management system, so that functions of managing charging, discharging, and power consumption are realized through the power management system. The power supply 303 may also include any component of one or more dc or ac power sources, recharging systems, power failure detection circuitry, power converters or inverters, power status indicators, and the like.
The electronic device may further include an input unit 304, and the input unit 304 may be used to receive input numeric or character information and generate keyboard, mouse, joystick, optical or trackball signal inputs related to user settings and function control.
Although not shown, the electronic device may further include a display unit and the like, which are not described in detail herein. Specifically, in this embodiment, the processor 301 in the electronic device loads the executable file corresponding to the process of one or more application programs into the memory 302 according to the following instructions, and the processor 301 runs the application programs stored in the memory 302, thereby implementing various functions as follows:
acquiring current fault information and network parameter information of a fault terminal, determining network parameter correction information of the fault terminal according to the current fault information and the network parameter information, and performing fault repair on the fault terminal based on the network parameter correction information.
For example, the electronic device receives a repair request sent by a faulty terminal, extracts current fault information and network parameter information in the repair request, or establishes a network connection with the faulty terminal, and calls a support component to read the current fault information and the network parameter information in the faulty terminal through the network connection, or may also receive the repair request of the faulty terminal, extracts the current fault information in the repair request, and reads the network parameter information corresponding to the current fault information in the faulty terminal through the support component according to the current fault information. And sending the current fault information and the network parameter information to a fault repair server so that the fault repair server can diagnose the fault, receiving the fault diagnosis information returned by the fault server, and determining the network parameter correction information of the fault terminal according to the fault diagnosis information. Calling a support component corresponding to the fault terminal, identifying a target protocol parameter in the current protocol parameter of the fault terminal through the support component, extracting a target configuration value corresponding to the target protocol parameter from the network parameter correction information, and replacing the configuration value in the target protocol parameter with the target configuration value through the support component to obtain the corrected protocol parameter. And performing fault testing on the fault terminal based on the corrected protocol parameters to obtain a test result of the current fault information, and sending the test result to a fault repairing server to repair the fault of the fault terminal.
The above operations can be implemented in the foregoing embodiments, and are not described in detail herein.
As can be seen from the above, in the embodiment of the present invention, after the current fault information and the network parameter information of the faulty terminal are obtained, the network parameter correction information of the faulty terminal is determined according to the current fault information and the network parameter information, and then, fault repair is performed on the faulty terminal based on the network parameter correction information; according to the scheme, not only can the current fault information of the fault terminal be collected, but also the network parameter information of the fault terminal can be automatically obtained, and then the network parameter correction information of the fault terminal is determined according to the current fault information and the network parameter information, so that the fault terminal is automatically repaired, and therefore the repair efficiency of fault repair can be improved.
It will be understood by those skilled in the art that all or part of the steps of the methods of the above embodiments may be performed by instructions or by associated hardware controlled by the instructions, which may be stored in a computer readable storage medium and loaded and executed by a processor.
To this end, the embodiment of the present invention provides a computer-readable storage medium, in which a plurality of instructions are stored, and the instructions can be loaded by a processor to execute the steps in any one of the fault repairing methods provided by the embodiment of the present invention. For example, the instructions may perform the steps of:
acquiring current fault information and network parameter information of a fault terminal, determining network parameter correction information of the fault terminal according to the current fault information and the network parameter information, and performing fault repair on the fault terminal based on the network parameter correction information.
For example, a repair request sent by a faulty terminal is received, current fault information and network parameter information are extracted from the repair request, or a network connection is established with the faulty terminal, and a support component is called through the network connection to read the current fault information and the network parameter information from the faulty terminal, or a repair request of the faulty terminal can be received, current fault information is extracted from the repair request, and network parameter information corresponding to the current fault information is read from the faulty terminal through the support component according to the current fault information. And sending the current fault information and the network parameter information to a fault repair server so that the fault repair server can diagnose the fault, receiving the fault diagnosis information returned by the fault server, and determining the network parameter correction information of the fault terminal according to the fault diagnosis information. Calling a support component corresponding to the fault terminal, identifying a target protocol parameter in the current protocol parameter of the fault terminal through the support component, extracting a target configuration value corresponding to the target protocol parameter from the network parameter correction information, and replacing the configuration value in the target protocol parameter with the target configuration value through the support component to obtain the corrected protocol parameter. And carrying out fault test on the fault terminal based on the corrected protocol parameters to obtain a test result of the current fault information, and sending the test result to a fault repairing server so as to carry out fault repairing on the fault terminal.
The above operations can be implemented in the foregoing embodiments, and are not described in detail herein.
Wherein the computer-readable storage medium may include: read Only Memory (ROM), Random Access Memory (RAM), magnetic or optical disks, and the like.
Since the instructions stored in the computer-readable storage medium can execute the steps in any fault repairing method provided by the embodiment of the present invention, the beneficial effects that any fault repairing method provided by the embodiment of the present invention can achieve can be achieved, for details, see the foregoing embodiments, and are not described herein again.
According to an aspect of the application, there is provided, among other things, a computer program product or computer program comprising computer instructions stored in a computer readable storage medium. The processor of the electronic device reads the computer instructions from the computer-readable storage medium, and the processor executes the computer instructions, so that the electronic device executes the method provided in the various alternative implementations of the above-mentioned failover aspect or network failover aspect.
The above detailed description is provided for a fault repairing method, apparatus, electronic device and computer readable storage medium according to the embodiments of the present invention, and a specific example is applied in this document to explain the principle and the implementation of the present invention, and the description of the above embodiment is only used to help understanding the method and the core idea of the present invention; meanwhile, for those skilled in the art, according to the idea of the present invention, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present invention.
Claims (10)
1. A method of fault remediation, comprising:
acquiring current fault information and network parameter information of a fault terminal;
determining network parameter correction information of the fault terminal according to the current fault information and the network parameter information;
and performing fault repair on the fault terminal based on the network parameter correction information.
2. The method according to claim 1, wherein the determining network parameter modification information of the faulty terminal according to the current fault information and the network parameter information includes:
sending the current fault information and the network parameter information to a fault repair server so that the fault repair server can carry out fault diagnosis;
receiving fault diagnosis information returned by the fault server;
and determining network parameter correction information of the fault terminal according to the fault diagnosis information.
3. The method according to claim 2, wherein the determining network parameter modification information of the faulty terminal according to the fault diagnosis information includes:
inquiring protocol parameter correction information aiming at the fault terminal in the fault diagnosis information;
when the protocol parameter modification information does not exist, extracting protocol parameter supplementary information from the fault diagnosis information, and determining network parameter modification information of the fault terminal based on the protocol parameter supplementary information;
and when the protocol parameter correction information exists, taking the protocol parameter correction information as the network parameter correction information of the fault terminal.
4. The method according to claim 3, wherein the determining network parameter modification information of the failed terminal based on the protocol parameter supplementary information comprises:
acquiring supplementary protocol parameter information in the fault terminal according to the protocol parameter supplementary information;
sending the supplementary protocol parameter information to the fault repairing server so that the fault repairing server generates protocol parameter correction information based on the supplementary protocol parameter information;
and receiving the protocol parameter correction information returned by the fault repairing server.
5. The method according to claim 4, wherein the acquiring supplementary protocol parameter information in the faulty terminal according to the protocol parameter supplementary information includes:
identifying at least one protocol parameter type in the protocol parameter supplemental information;
screening supplementary protocol parameters corresponding to the protocol parameter types from the current protocol parameters of the fault terminal;
and reading the configuration information of the supplementary protocol parameters to obtain the supplementary protocol parameter information.
6. The fault repairing method according to any one of claims 1 to 5, wherein the performing fault repairing on the faulty terminal based on the network parameter modification information includes:
correcting the current protocol parameters of the fault terminal according to the network parameter correction information;
performing fault test on the fault terminal based on the corrected protocol parameters to obtain a test result of current fault information;
and sending the test result to the fault repairing server so as to repair the fault of the fault terminal.
7. The method according to claim 6, wherein the correcting the current protocol parameter of the failed terminal according to the network parameter correction information includes:
calling a support component corresponding to the fault terminal, and identifying a target protocol parameter in the current protocol parameter of the fault terminal through the support component;
extracting a target configuration value corresponding to the target protocol parameter from the network parameter correction information;
and replacing the configuration value in the target protocol parameter with the target configuration value through the support component to obtain the modified protocol parameter.
8. A fault repair device, comprising:
the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring current fault information and network parameter information of a fault terminal;
the determining unit is used for determining the network parameter correction information of the fault terminal according to the current fault information and the network parameter information;
and the repairing unit is used for repairing the fault of the fault terminal based on the network parameter correction information.
9. An electronic device comprising a processor and a memory, the memory storing an application program, the processor being configured to run the application program in the memory to perform the steps of the fault recovery method of any one of claims 1 to 7.
10. A computer readable storage medium storing instructions adapted to be loaded by a processor to perform the steps of the method of fault recovery of any of claims 1 to 7.
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