CN114612125A - Vehicle side and vehicle enterprise side equipment for collecting user feedback opinions, server and vehicle - Google Patents
Vehicle side and vehicle enterprise side equipment for collecting user feedback opinions, server and vehicle Download PDFInfo
- Publication number
- CN114612125A CN114612125A CN202011430164.XA CN202011430164A CN114612125A CN 114612125 A CN114612125 A CN 114612125A CN 202011430164 A CN202011430164 A CN 202011430164A CN 114612125 A CN114612125 A CN 114612125A
- Authority
- CN
- China
- Prior art keywords
- vehicle
- server
- feedback
- enterprise
- user
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0201—Market modelling; Market analysis; Collecting market data
Abstract
The present invention relates to the field of vehicles. In particular, a vehicle-side device for collecting user feedback opinions of at least a portion of a vehicle, the vehicle-side device comprising a processor and a computer readable storage medium communicatively connected to the processor, having computer readable instructions stored therein which, when executed by the processor, cause the vehicle-side device to: automatically detecting a problem with the vehicle application and reporting the detected problem to the server; receiving feedback opinions input by a user in a voice or text form and reporting the feedback opinions to a server; and informing the user of progress of processing or reply of the submitted feedback opinions in response to the user's request. The invention also relates to a server connected with the vehicle-side device in a communication manner, a vehicle-enterprise-side device connected with the server in a communication manner and a vehicle with the vehicle-side device. The invention realizes that: the feedback opinions of the user on the vehicle application can be collected in real time and conveniently.
Description
Technical Field
The present invention relates to a vehicle-side apparatus for collecting user's opinions on at least a part of a vehicle. The invention also relates to a server which is connected to such a vehicle-side device in a communicating manner, to a vehicle-side device which is connected to such a server in a communicating manner, and to a vehicle having such a vehicle-side device.
Background
With the popularization of intelligent vehicle terminals, more and more vehicle applications are developed and used. In order to meet various users' needs by various groups and diversifications, vehicles are often loaded with various types of application programs when shipped from factories. In practice, however, the frequency with which these applications are used by the user may be infrequent or never used. Therefore, the research and development of the application programs occupy the research and development efforts and the cost of the vehicle enterprises, and have no beneficial effect.
In addition, in a driving state, it is inconvenient for a user to evaluate or report an error with respect to a vehicle application or a vehicle component by operating a car-mounted interface. Thus, it is often difficult to collect user feedback extensively, relying solely on the way the user types.
Therefore, it is desirable to provide a technical solution that can conveniently collect the use situation and feedback opinions of the user on the vehicle application and the vehicle component in real time.
Disclosure of Invention
The object of the present invention is achieved by a vehicle-side device for collecting a user's feedback opinions on at least a part of a vehicle, comprising a processor and a computer-readable storage medium in communication connection with the processor, having computer-readable instructions stored therein, which, when executed by the processor, cause the vehicle-side device to automatically detect a problem occurring during the running of a vehicle application and report the detected problem to a server in communication connection with the vehicle-side device, receive a feedback opinion in the form of voice or text input by the user and report the feedback opinion to the server, and inform the user of the progress of processing or a reply of the submitted feedback opinion in response to the user's request.
According to an alternative embodiment of the invention, the computer-readable instructions, when executed by the processor, cause the vehicle-side device to ask the user whether to provide a feedback opinion regarding the vehicle application during or after the running of the vehicle application.
According to an alternative embodiment of the invention, the computer readable instructions, when executed by the processor, generate an assessment interface in the form of a graphical user interface by means of which a user can input a rating or a good or bad rating for at least a part of the vehicle.
According to an alternative embodiment of the invention, the computer readable instructions, when executed by the processor, generate a manual feedback interface in the form of a graphical user interface by means of which a user can input feedback opinions directed to at least a part of the vehicle.
According to an alternative embodiment of the invention, the computer-readable instructions, when executed by the processor, generate an application-specific area with at least one application option and/or a feature-specific area with at least one feature option in the graphical user interface, by means of which application-specific area and/or feature-specific area the user can specify the vehicle application and/or the feature of the vehicle application that is evaluated or provided with feedback opinions.
The object of the invention is also achieved by a server communicatively connected to a vehicle-side device according to the above description, the server comprising a server-side processor and a server-side computer-readable storage medium communicatively connected to the server-side processor, the server-side computer-readable storage medium having computer-readable instructions stored therein, which, when executed by the server-side processor, cause the server to determine a type of a feedback opinion received from the vehicle-side device from a user, and to push the feedback opinion to a vehicle-enterprise-side device of a vehicle-enterprise department or a vehicle-enterprise worker corresponding to the type based on the determined type.
According to an alternative embodiment of the present invention, the server has at least one database in which a list of questions that can be automatically answered and automatic answer content for each question in the list of questions are stored.
According to an alternative embodiment of the present invention, the computer readable instructions, when executed by the server-side processor, cause the server to perform a preliminary analysis of feedback opinions from the user received from the vehicle-side device to determine whether the feedback opinions are included in a question list in the database; if the feedback opinions are determined to be contained in the question list in the database, the server transmits the automatic response to the feedback opinions stored in the database to the vehicle-side equipment; otherwise, the server pushes the feedback opinions to the equipment on the vehicle enterprise side.
The object of the invention is also achieved by a vehicle-enterprise-side device which is communicatively connected to a server as described above and which comprises a vehicle-enterprise-side processor and a vehicle-enterprise-side computer-readable storage medium which is communicatively connected to the vehicle-enterprise-side processor and in which computer-readable instructions are stored which, when executed by the vehicle-enterprise-side processor, cause the vehicle-enterprise-side device to summarize and statistically calculate feedback opinions from a user and to present statistical calculation results of the feedback opinions to a vehicle-enterprise worker in the form of statistical charts by means of a vehicle-enterprise-side user interface of the vehicle-enterprise-side device in response to a request by the vehicle-enterprise worker.
The object of the invention is also achieved by a vehicle having a vehicle-side device as described above.
By the invention, the following effects are realized:
-automatically capturing and reporting faults and problems of vehicle software;
-allowing the user to report questions and feedback opinions autonomously, and prompting the user to provide feedback opinions while or after the vehicle application is in use;
-enabling sharing of vehicle usage experience and experience online between vehicle users;
-allowing the user to track the progress and response of the vehicle enterprise to the feedback opinions;
real-time crowd-based problem reporting is achieved, thereby helping the vehicle enterprises to analyze and solve problems occurring in the vehicle quickly and time-and cost-effectively;
summary of problem feedback and evaluations from the globe to help the vehicle enterprise make better decisions in various aspects.
Further advantages and advantageous embodiments of the inventive subject matter are apparent from the description, the drawings and the claims.
Drawings
Further features and advantages of the present invention will be further elucidated by the following detailed description of an embodiment thereof, with reference to the accompanying drawings. The attached drawings are as follows:
FIG. 1 illustrates a schematic block diagram of a system for collecting and processing feedback opinions of users according to an exemplary embodiment of the present invention;
fig. 2 shows a schematic configuration diagram of a vehicle-side apparatus according to an exemplary embodiment of the invention;
FIG. 3 shows a schematic architecture of a feedback opinion collection procedure according to an exemplary embodiment of the present invention;
FIG. 4 illustrates a view of a graphical user interface of a car machine system according to an exemplary embodiment of the present invention;
FIG. 5 illustrates a view of a human-machine-interaction interface generated by the evaluation module, according to an exemplary embodiment of the present invention;
FIG. 6 illustrates a view of a review interface generated by a review module according to an exemplary embodiment of the present invention;
FIG. 7 illustrates a view of a human-machine interaction interface generated by a human feedback module, according to an exemplary embodiment of the present invention;
FIG. 8 illustrates a view of a manual feedback interface generated by a manual feedback module according to an exemplary embodiment of the present invention;
FIG. 9 illustrates another view of a manual feedback interface generated by the manual feedback module according to an exemplary embodiment of the present invention;
FIG. 10 illustrates a view of a human-machine interface generated by a tracking module according to an exemplary embodiment of the present invention;
FIG. 11 illustrates a view of a vehicle enterprise-side user interface in accordance with an exemplary embodiment of the present invention;
FIG. 12 illustrates a view of another vehicle enterprise-side user interface in accordance with an exemplary embodiment of the present invention; and
fig. 13 shows a flowchart of a method performed by a server according to an exemplary embodiment of the present invention.
Detailed Description
In order to make the technical problems, technical solutions and advantageous effects of the present invention more apparent, the present invention will be described in further detail with reference to the accompanying drawings and exemplary embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and do not limit the scope of the invention. In the drawings, the same or similar reference numerals refer to the same or equivalent parts.
Fig. 1 shows a schematic block diagram of a system 1 for collecting and processing feedback opinions of users according to an exemplary embodiment of the present invention. The feedback opinion may comprise at least one of the following feedback of the user to at least a part of the vehicle, such as the vehicle as a whole, at least one component of the vehicle, at least one function of the vehicle and/or at least one vehicle application: (ii) an assessment or score; feedback of problems, errors, bugs, and faults; opinions and suggestions; and use experience or experience sharing. The system 1 includes a vehicle-side device 100, a vehicle-enterprise-side device 200, and a server 300 communicatively coupled to the vehicle-side device 100 and the vehicle-enterprise-side device 200.
As shown in fig. 2, the vehicle-side apparatus 100 further includes a processor 120 and a computer-readable storage medium 130 communicatively connected to the processor 120, the computer-readable storage medium 130 having stored therein computer-readable instructions that, when executed by the processor 120, implement a feedback opinion collection program 110 that will be explained in detail below. Additionally, the vehicle-side device 100 further includes a microphone 140, a touch screen 150, and a communication device 160 communicatively connected to the processor 120. When the feedback opinion collecting program 110 is run, it is possible to collect feedback opinions of the user on at least a part of the vehicle in the form of voice or text by means of the microphone 140 or the screen 150 of the vehicle and further transmit the collected feedback opinions to the server 300 by means of the communication device 160.
According to an exemplary embodiment, as shown in FIG. 3, the feedback opinion collection program 110 further includes an evaluation module 111 configured to receive a user's evaluation or rating of at least a portion of the vehicle.
Additionally or alternatively, the feedback opinion collection program 110 includes a manual feedback module 112 configured to receive user manually entered feedback opinions of at least a portion of the vehicle. Feedback opinions that may be collected by means of the manual feedback module 112 include any one or more of the feedback opinions listed above.
Additionally or alternatively, the feedback opinion collection program 110 includes a tracking module 113 configured to enable a user to view progress of processing and responses to the feedback opinions.
Additionally or alternatively, the feedback opinion collection program 110 further comprises an automatic feedback module 114 configured to run constantly in the background of the in-vehicle machine system in a manner invisible to the user, so as to be able to collect usage (e.g., frequency of use) and running errors of applications installed in the in-vehicle machine system and interaction information of the user with the applications and to automatically report the collected data including the usage, running errors and interaction information to the server 300.
According to an exemplary embodiment, the feedback opinion collection program 110 is configured to generate an icon 11 (see FIG. 4) in the graphical user interface 10 of the in-vehicle system, and when the icon 11 is manipulated, a human machine interface 20 is generated. The user may perform rating and opinion feedback for at least a portion of the vehicle and tracking of the feedback opinions by means of the human machine interface 20.
According to an exemplary embodiment, the evaluation module 111 is configured to enable a user to specify an application or feature of an application being evaluated when performing an evaluation. To this end, in the exemplary embodiment shown in fig. 5, the evaluation module 111 is configured to generate an application designation area 24 having at least one application option 241 and a feature designation area 25 having at least one feature option 251 in the human-machine interface.
In particular, the feature designation area 25 may serve as a drop down menu for each application option 241 listed in the application designation area 24 for displaying the same or a different set of feature options 251 for each application. When one of the feature options 251 in the feature designation region 25 is selected, the evaluation interface 30, for example, as shown in fig. 6, may be displayed.
Illustratively, the evaluation interface 30 includes a scoring area, such as the star selection area 31 in FIG. 6, for the user to input a score for the respective application or the respective feature of the application. Additionally or alternatively, the rating interface 30 includes a like/dislike selection field 32 for the user to input whether he is good or bad or an additional medium rating for the respective application or the respective feature of the application. Additionally or alternatively, the rating interface 30 further comprises a rating content input area 33 for the user to enter reasons for his liking or disliking of the respective application or the respective feature of the application and/or an improvement suggestion.
Optionally, an anonymous option button 33 (see fig. 6) may also be generated in the rating interface 30, which is configured for the user to select whether to perform anonymous rating.
According to an exemplary embodiment, the manual feedback module 112 is configured to enable the user to specify the application and/or features of the application to which the entered feedback opinions relate when entering the feedback opinions. To this end, in the exemplary embodiment shown in fig. 7, similar to the evaluation module 111, the manual feedback module 112 is configured to generate an application designation area 24 having at least one application option 241 and a feature designation area 25 having at least one feature option 251 in the human-machine interface. In particular, the feature designation area 25 may serve as a drop down menu for each application option 241 listed in the application designation area 24 for displaying the same or a different set of feature options 251 for each application. When one of the feature options 251 in the feature designation area 25 is selected, a manual feedback interface 40, such as that shown in FIG. 8, may be displayed.
According to an exemplary embodiment, the manual feedback interface 40 includes a feedback content input area 41 for the user to enter his feedback opinions of the respective application or the respective features of the application. Optionally, at least one option button 42 (see fig. 8) is generated in the manual feedback interface 40 in association with the feedback content input area 41, the at least one option button 42 configured for the user to select whether to specify sharing of records (log), VIN codes and/or locations when submitting feedback opinions and/or necessary attachments for the user to upload when submitting feedback questions.
Optionally, the manual feedback interface 40 further includes an information area 43 for displaying the application program and/or the features of the application program specified by the user.
Additionally, a submit button 44 is included in the manual feedback interface 40, and when the submit button 44 is operated, the feedback opinions input by the user in the feedback content input area 41 are submitted to the server 300, and the manual feedback interface 40 at this time is as shown in fig. 9.
According to an exemplary embodiment, the tracking module 113 is configured to display in the human-computer interface the content of the feedback opinions submitted by the user via the vehicle-side device 100 and the type of progress of the processing thereof, such as whether they have answered ("fixed") or are processing ("in progress"). Optionally, the tracking module 113 is configured to display the name of the application program and/or the name of the feature of the application program, and/or the submission time of the feedback opinion to which the submitted feedback opinion relates, in the human-computer interaction interface. Illustratively, this information may be presented to the user by way of an information list 51, as shown in FIG. 10.
According to an exemplary embodiment, the tracking module 113 is configured to display in the human-machine interface, in response to a user's query, the vehicle's response to user feedback opinions, such as solutions to reported application failures, errors, and/or vulnerabilities and/or feedback to user suggestions. The reply may be made manually by the vehicle-enterprise staff member or automatically by the vehicle-enterprise-side device 200 or the server 300, as will be described in detail below.
According to an exemplary embodiment, the tracking module 113 is configured to display details of the progress of the processing of the user feedback by the vehicle enterprise, such as which department of the vehicle enterprise the question was submitted to for what processing, in the human-machine interface in response to the user's query.
Illustratively, the tracking module 113 is configured such that the user can view the responses and/or the processing progress details by clicking on the corresponding question or its processing progress type.
According to an exemplary embodiment, the feedback opinion collection program 110 is configured to solicit feedback opinions from the user about the application, such as by way of a pop-up dialog box, during or shortly after the user's use of the application. For example, the user may be asked through a dialog box whether he or she would like to provide feedback regarding the application, and any of the human-machine interface shown in fig. 5-9 is displayed in the case of the user's choosing to approve.
In addition to or instead of the feedback opinion collection program 110 receiving feedback opinions from the user by means of the human-machine interface, in particular, for example, by means of the rating content input area 33 and/or the feedback content input area 41 described above, the feedback opinion collection program 110 may also receive feedback opinions of the user in the form of voice. In this case, the feedback opinion collecting program 110 is configured to ask the user for feedback opinions by voice during or shortly after the application is used, so that the user can perform voice feedback in response to the voice inquiry. Additionally or alternatively, the feedback opinion collection program 110 is configured to receive voice feedback opinions that the user is actively expressing without voice query.
According to an exemplary embodiment, when the vehicle-side device 100 receives a reply from the vehicle enterprise, the user may be prompted by audible or visual information.
Further, the server 300 forms a connection between the vehicle-side apparatus 100 and the vehicle-enterprise-side apparatus 200 and is configured to receive feedback from the user of the vehicle-side apparatus 100 and further transmit the received feedback to the vehicle-enterprise-side apparatus 200. In one example, the server 300 is configured to automatically transmit all of the received feedback opinions to the vehicle-enterprise-side device 200. Alternatively, the server 300 is configured to perform a preliminary analysis of the received feedback opinions to decide whether to automatically reply or manually reply to the feedback opinions. In the case where it is decided to perform the automatic response, the server 300 transmits the contents of the automatic response to the vehicle-side device 100; in the case where it is decided to perform a manual reply, the server 300 pushes feedback opinions to the vehicle-enterprise-side device 200.
For example, in the case where the server 300 decides to automatically respond, the present process may be recorded without transmitting the feedback opinion to the apparatus 200 on the vehicle-enterprise side as the backlog. Also, the server 300 may retrieve an automatic reply record for the feedback opinions recorded in the server 300.
According to an example embodiment, the server 300 may be configured as a cloud server.
According to an exemplary embodiment, server 300 has at least one database storing automatically repliable questions and their corresponding automatically replied content and an algorithm, such as an SQL-based algorithm, for querying and managing the at least one database.
Illustratively, automatically replicable questions stored in the database include:
the question of the answer can be directly determined based on the existing statistical data, such as the most common application or the application program with the highest download quantity; and/or
Questions that have been previously answered manually, especially common questions that have been frequently fed back by multiple users and that have been manually answered, wherein previous, especially most recent, manual answers may be stored as automated answers to the questions in a database; and/or
Usage experience or experience sharing from other vehicle users.
Fig. 13 shows a flowchart of a method 500 performed by the server 300 according to an exemplary embodiment of the invention.
In step S510, the server 300 receives the user feedback opinion from the vehicle-side apparatus 100.
Next, the server 300 performs a preliminary analysis of the user feedback opinions to determine whether the user feedback opinions belong to feedback opinions that can be automatically replied in step S520.
Illustratively, step S520 may be performed in the following manner: the server 300 determines whether the user feedback opinions belong to the automatically replicable feedback opinions stored in the database, for example, by performing semantic recognition or keyword extraction on the user feedback opinions.
Next, in step S530, in the case where it is determined that the user feedback opinions belong to the automatically repliable feedback opinions, the server 300 transmits an automatic reply to the feedback opinions stored in the database to the vehicle-side device 100. Then, in step S540, the type of progress of processing of the feedback opinions displayed through the man-machine interface in the vehicle-side apparatus 100 is changed, for example, from "processing" to "responded", and the content of the response is viewable by the user.
On the contrary, if it is determined that the user feedback opinions do not belong to the automatically replicable feedback opinions because the user feedback opinions are not included in the database, the type of the feedback opinions is determined at step S550 and then distributed to departments or workers corresponding to the type based on the type of the feedback opinions at step S560. Then, the department or the worker makes a manual reply in step S570 and the manual reply is transmitted to the vehicle-side device 100 in step S580. Subsequently, in step S540, the vehicle-side apparatus 100 notifies the user that a reply is received.
In one example, the type of the opinion feedback and the department or person assigned thereby may be determined depending on the object to which the opinion feedback relates, i.e., which part of the vehicle the opinion feedback is directed to. For example, feedback opinions relating to different vehicle components may be distributed to technical departments responsible for development of the corresponding vehicle components, while feedback opinions relating to different vehicle software may be distributed to technical departments responsible for development of the corresponding software.
According to an exemplary embodiment, the vehicle-enterprise-side device 200 includes an online database to allow vehicle-enterprise personnel, such as technicians or managers, to query the user for feedback. Based on this, the car-enterprise staff can discover the following facts: systematic failures of the vehicle, bugs of the software, which applications are frequently or rarely used, aspects of the vehicle's software or hardware (including vehicle components) or functionality that require improvement, and/or user evaluation of a vehicle model or a vehicle family. Further, the vehicle enterprise staff may make a variety of decisions based on these facts, including but not limited to: repairing software bugs, addressing systematic failures of a vehicle, increasing or decreasing the development of certain types of applications, improving certain aspects of the software or hardware or functionality of a vehicle, and/or improving a certain vehicle type or a certain vehicle train.
In an exemplary embodiment, the vehicle-enterprise side device 200 may aggregate and count user ratings from around the globe and may be presented to the vehicle-enterprise staff in a visually apparent graphical form in the vehicle-enterprise side user interfaces 80 and 90 of the vehicle-enterprise side device 200 in response to a request by the vehicle-enterprise staff, as shown in FIGS. 10-11, to assist the vehicle-enterprise staff in making business decisions.
According to an exemplary embodiment, the vehicle front side user interface 80 may include a statistical parameter setting area 81 for setting statistical parameters. The statistical parameters are used to define common characteristics of the counted evaluation data and include, for example, an object to which the counted evaluation data points, a country or sales area of origin of the counted evaluation data, a model or series of origin of the counted evaluation data, and/or a VIN of origin of the counted evaluation data. The object to which the statistical evaluation data is directed may in turn comprise, for example, the vehicle as a whole, a certain component of the vehicle, a certain function of the vehicle, and/or a certain application that may be installed on the vehicle machine system. In the exemplary embodiment shown in fig. 11, the statistical parameter setting area 81 includes: an object setting area 811 for setting an object to which evaluation data to be counted is directed, a country setting area 812 for setting a country or sales area of origin of the evaluation data to be counted, a vehicle type setting area 813 for setting a model or a train of the origin of the evaluation data to be counted, and a VIN setting area 814 for setting a VIN of the origin of the evaluation data to be counted.
Additionally or alternatively, the bank- side user interfaces 80 and 90 may include a time setting section 99 for setting a time at which the statistical data is generated. The time span of the counted data, for example the start and stop date, the start and stop year, the start and stop quarter and/or the start and stop month, can be set by means of the time setting field 99.
The operation of the statistical parameter setting section 81 allows the vehicle operator to selectively count the expected data and generate a corresponding statistical chart. Statistical charts that may be generated include, but are not limited to: the total number of good, neutralization and difference from a country or sales area and the respective percentage (see statistical chart 82 in fig. 11); the number of good, medium and bad comments on a certain object from a certain country or a sales region and the corresponding proportion; the number of ratings for various subjects from a certain vehicle model or train (see statistical chart 83 in fig. 11), the total number of ratings over different periods (e.g., months), average score, lowest score, highest score, and standard deviation from the world (see statistical chart 84 in fig. 11), the number of downloads or frequency of use or the proportion of the number of ratings for different subjects from the world (see statistical chart 85 in fig. 11); the ratio of the number of evaluations from different countries (see statistical chart 86 in fig. 11); the ratio of the number of evaluations from different vehicle types or series (see statistical chart 87 in fig. 11); the ratio of the number of evaluations from different sales regions (see statistical chart 88 in FIG. 11); the proportion of good, medium, bad scores from different vehicle models or vehicle series (see statistical charts 91 and 92 in fig. 12); the proportion of good, medium, bad scores from different countries (see statistical chart 93 in fig. 12); the proportion of good, medium, and bad scores from different sales regions (see statistical chart 94 in fig. 12); the proportion of good, medium, and bad scores for different applications (see statistical chart 95 in fig. 12) and the number of evaluations and average scores for different departments (see statistical chart 96 in fig. 12).
Further, the vehicle-enterprise side device 200 is configured such that vehicle-enterprise personnel can view and process user feedback pushed by the server 300. To this end, the vehicle-enterprise-side user interface 80 generated by the vehicle-enterprise-side device 200 has a feedback processing area 89 therein for vehicle-enterprise staff to view and process feedback. Illustratively, the feedback opinion processing section 89 may display the total number of feedback opinions received, the number of confirmed feedback opinions, and the number of users who provide feedback opinions within the current time period.
In one example, the responses made by the vehicle-enterprise staff to the feedback opinions may be fed by the vehicle-enterprise device 200 to the vehicle-enterprise device 100 by means of the server 300.
The illustrated vehicle-to- enterprise user interfaces 80 and 90 of fig. 11-12 are exemplary embodiments only, and are not limiting of the invention. In practice, the vehicle-to-enterprise user interface may have a variety of possible configurations and forms that enable vehicle-to-enterprise personnel to view and process feedback opinions, view statistics of the feedback opinions, and generate statistical charts of the feedback opinions.
According to an exemplary embodiment of the invention, the generated statistical chart may be in any suitable form, such as a pie chart, a bar chart, and the like.
According to an exemplary embodiment of the present invention, vehicle users may be encouraged to participate in opinion feedback by setting rewards.
It is noted here that the dashed boxes in fig. 5, 7 and 10-11 are merely added for clarity of indication and are not themselves constituent elements of the human-machine interface.
Although some embodiments have been described, these embodiments have been presented by way of example only, and are not intended to limit the scope of the invention. The appended claims and their equivalents are intended to cover all such modifications, substitutions and changes as fall within the true scope and spirit of the invention.
Claims (10)
1. A vehicle-side device (100) for collecting user feedback opinions of at least a portion of a vehicle, the vehicle-side device comprising a processor (120) and a computer-readable storage medium (130) communicatively connected to the processor (120), the computer-readable storage medium (130) having stored therein computer-readable instructions that, when executed by the processor (120), cause the vehicle-side device (100) to:
-a server (300) for automatically detecting problems arising during the operation of the vehicle application and reporting the detected problems to a communication connection with the vehicle-side device (100);
-receiving feedback opinions in voice or text form inputted by a user and reporting the feedback opinions to a server (300); and
-informing the user of the progress of the processing or the reply of the submitted feedback opinions in response to the user's request.
2. The vehicle-side device (100) of claim 1, wherein the computer readable instructions, when executed by the processor (120), cause the vehicle-side device (100) to:
asking the user whether to provide a feedback opinion for the vehicle application during or after the running of the vehicle application.
3. The vehicle-side apparatus (100) according to claim 1 or 2, characterized in that the computer-readable instructions, when executed by the processor (120), generate an evaluation interface (30) in the form of a graphical user interface by means of which a user can input a rating or a good or bad rating for at least a part of the vehicle.
4. The vehicle-side apparatus (100) according to any one of the preceding claims, wherein the computer-readable instructions, when executed by the processor (120), generate a manual feedback interface (40) in the form of a graphical user interface by means of which a user can input feedback opinions for at least a portion of the vehicle.
5. The vehicle-side device (100) according to one of the preceding claims, wherein the computer-readable instructions, when executed by the processor (120), generate an application-specific area (24) with at least one application option (241) and/or a feature-specific area (25) with at least one feature option (251) in the graphical user interface, by means of which application-specific area (24) and/or feature-specific area (25) the user can specify the vehicle application and/or the feature of the vehicle application that is evaluated or provided with feedback opinions.
6. A server (300) communicatively connected to the vehicle-side device (100) according to any one of the preceding claims, the server (300) comprising a server-side processor and a server-side computer-readable storage medium communicatively connected to the server-side processor, the server-side computer-readable storage medium having computer-readable instructions stored therein which, when executed by the server-side processor, cause the server (300) to:
-determining a type of the feedback opinion from the user received from the vehicle-side device (100) and pushing the feedback opinion to a vehicle-enterprise-side device (200) of a vehicle-enterprise department or a vehicle-enterprise worker corresponding to the type based on the determined type.
7. The server (300) of claim 6,
the server (300) has at least one database in which a list of questions that can be automatically answered and automatic answer contents for each question in the list of questions are stored.
8. The server (300) of claim 7, wherein the computer readable instructions, when executed by the server-side processor, cause the server (300) to:
-performing a preliminary analysis of the feedback opinions from the user received from the vehicle-side device (100) to determine whether the feedback opinions are included in the question list in the database;
-if it is determined that the opinion feedback is included in the question list in the database, the server (300) transmits an automatic reply to the opinion feedback stored in the database to the vehicle-side device (100); otherwise, the server (300) pushes the feedback opinion to the vehicle enterprise side device (200).
9. A vehicle-enterprise-side device (200) communicatively connected to the server (300) according to any one of claims 6 to 8, the vehicle-enterprise-side device (200) comprising a vehicle-enterprise-side processor and a vehicle-enterprise-side computer readable storage medium communicatively connected to the vehicle-enterprise-side processor, the vehicle-enterprise-side computer readable storage medium having computer readable instructions stored thereon that, when executed by the vehicle-enterprise-side processor, cause the vehicle-enterprise-side device (200) to:
-aggregating and statistically calculating feedback opinions from users; and
-presenting the result of the statistical calculation of the feedback opinion to the vehicle-enterprise worker in the form of a statistical chart by means of a vehicle-enterprise-side user interface (80, 90) of the vehicle-enterprise-side device (200) in response to a request by the vehicle-enterprise worker.
10. A vehicle comprising the vehicle-side apparatus (100) according to any one of claims 1 to 5.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011430164.XA CN114612125A (en) | 2020-12-07 | 2020-12-07 | Vehicle side and vehicle enterprise side equipment for collecting user feedback opinions, server and vehicle |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011430164.XA CN114612125A (en) | 2020-12-07 | 2020-12-07 | Vehicle side and vehicle enterprise side equipment for collecting user feedback opinions, server and vehicle |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN114612125A true CN114612125A (en) | 2022-06-10 |
Family
ID=81856032
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202011430164.XA Pending CN114612125A (en) | 2020-12-07 | 2020-12-07 | Vehicle side and vehicle enterprise side equipment for collecting user feedback opinions, server and vehicle |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN114612125A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115273273A (en) * | 2022-06-29 | 2022-11-01 | 重庆长安汽车股份有限公司 | Interaction method and device of vehicle machine system, cloud server and storage medium |
-
2020
- 2020-12-07 CN CN202011430164.XA patent/CN114612125A/en active Pending
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115273273A (en) * | 2022-06-29 | 2022-11-01 | 重庆长安汽车股份有限公司 | Interaction method and device of vehicle machine system, cloud server and storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US8694358B2 (en) | Systems, methods, and media for survey management | |
| US8046704B2 (en) | Compliance monitoring | |
| EP1859392B1 (en) | Fault diagnostics | |
| WO2006102270A2 (en) | Performance motivation systems and methods for contact centers | |
| WO2002084429A2 (en) | Automated survey and report system | |
| CN111383094A (en) | Product service full-chain driving method, equipment and readable storage medium | |
| KR20120075537A (en) | System and method for diagnosis of business competitiveness of company | |
| CN111917707A (en) | Grading method, client and system in network security level protection | |
| JP2009169461A (en) | Training support system, training support method and training support program | |
| CN107341869A (en) | A kind of improved running safety management system | |
| JP2014191790A (en) | Inquiry device and inquiry method | |
| CN114612125A (en) | Vehicle side and vehicle enterprise side equipment for collecting user feedback opinions, server and vehicle | |
| CN114822749A (en) | Visual psychological assessment method and system for assessment results | |
| JP2002109081A (en) | Business diagnostic system, business diagnostic method, server for diagnosing business and recording medium | |
| CN108764673B (en) | Patent hosting service platform and data interaction method based on platform | |
| JP2016062293A (en) | Business flow visualization device and visual flow visualization method | |
| US8010517B2 (en) | Apparatus, method and system for tabulation processing, and recording medium | |
| JP2004295590A (en) | Auditing system and method, auditing server and auditing program | |
| CN114547122A (en) | Test question generation method and device, electronic equipment and storage medium | |
| CN113645122A (en) | Innovative data monitoring method, client and system | |
| CN113610674A (en) | Method, device and system for screening high-asset-value patents | |
| CN112950226A (en) | Industrial and commercial cluster registration method and device, electronic equipment and readable storage medium | |
| JP2004220178A (en) | Knowledge management diagnostic system, its method and program | |
| JP2011221870A (en) | Reviewer support device, reviewer support method and program | |
| CN115330234A (en) | Digital combination gauge diagnosis method, system and storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication |