CN114531336B - Fault reporting method and device for electric appliance, storage medium and remote controller - Google Patents
Fault reporting method and device for electric appliance, storage medium and remote controller Download PDFInfo
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- CN114531336B CN114531336B CN202210138697.3A CN202210138697A CN114531336B CN 114531336 B CN114531336 B CN 114531336B CN 202210138697 A CN202210138697 A CN 202210138697A CN 114531336 B CN114531336 B CN 114531336B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W56/00—Synchronisation arrangements
- H04W56/001—Synchronization between nodes
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/069—Management of faults, events, alarms or notifications using logs of notifications; Post-processing of notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/04—Arrangements for maintaining operational condition
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W8/00—Network data management
- H04W8/22—Processing or transfer of terminal data, e.g. status or physical capabilities
- H04W8/24—Transfer of terminal data
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Abstract
The invention provides a fault reporting method and device of an electric appliance, a storage medium and a remote controller, wherein the method comprises the following steps: transmitting a state synchronization request to the paired electric appliances currently controlled by the affiliated remote controller to request to synchronize the state information of the electric appliances; if the state synchronization request is successful, checking whether the storage module of the remote controller stores the fault information of the communication modules of other paired electric appliances; if the storage module is checked to store the fault information of the communication module of other paired electric appliances, the fault information of the communication module is reported to a server through the currently controlled paired electric appliances. The scheme provided by the invention can report the faults in time and improve the fault processing efficiency.
Description
Technical Field
The present invention relates to the field of control, and in particular, to a method and apparatus for reporting faults of an electrical apparatus, a storage medium, and a remote controller.
Background
With the rapid development of intelligent science and technology, various intelligent home devices integrate more and more convenience and innovation functions into our family lives, and future families are intelligent families with interconnection everything. The intelligent home control system enables intelligent devices in the home to be interconnected and communicated, and intelligent changes are brought to life of people. The current intelligent home ecology presents a plurality of intelligent devices, and the intelligent devices can realize on-line control, remote control, intelligent linkage scene and the like, but once a device communication module fails, the functions cannot be used continuously, and intelligent functions cannot be experienced. And the communication module fails to report the fault when the communication module fails, so that the intelligent function cannot be used, and meanwhile, the fault processing cannot be timely obtained, so that the user experience is directly affected.
Disclosure of Invention
The invention aims to overcome the defects of the related art and provide a fault reporting method, device, storage medium and remote controller for an electric appliance, so as to solve the problem that intelligent functions cannot be used because fault reporting cannot be carried out when a communication module of the electric appliance fails in the related art.
The invention provides a fault reporting method of an electric appliance, which comprises the following steps: transmitting a state synchronization request to the paired electric appliances currently controlled by the affiliated remote controller to request to synchronize the state information of the electric appliances; if the state synchronization request is successful, checking whether the storage module of the remote controller stores the fault information of the communication modules of other paired electric appliances; if the storage module is checked to store the fault information of the communication module of other paired electric appliances, the fault information of the communication module is reported to a server through the currently controlled paired electric appliances.
Optionally, a switching key is provided on the remote controller, and the paired electrical appliance currently controlled by the remote controller can be switched by operating the switching key, where the remote controller is paired with more than one electrical appliance.
Optionally, the method further comprises: and if the state synchronization request is successful, synchronizing the state information of the matched electric appliance which is controlled currently and belongs to the remote controller.
Optionally, the method further comprises: if the state synchronization request fails, determining that the electric appliance communication module fails, and storing the communication module failure information into a storage module of the remote controller so as to report to a cloud server through other paired electric appliances.
Another aspect of the present invention provides a fault reporting apparatus for an electrical appliance, including: the request unit is used for sending a state synchronization request to the paired electric appliances currently controlled by the remote controller so as to request the state information of the electric appliances to be synchronized; the checking unit is used for checking whether the communication module fault information of other paired electric appliances is stored in the storage module of the remote controller if the state synchronization request is successful; and the reporting unit is used for reporting the communication module fault information to the server through the currently controlled paired electric appliance if the detection unit detects that the communication module fault information of other paired electric appliances is stored in the storage module.
Optionally, a switching key is provided on the remote controller, and the paired electrical appliance currently controlled by the remote controller can be switched by operating the switching key, where the remote controller is paired with more than one electrical appliance.
Optionally, the method further comprises: and the synchronization unit is used for synchronizing the state information of the remote controller and the currently controlled paired electric appliance if the state synchronization request is successful.
Optionally, the method further comprises: and the storage unit is used for determining the failure of the electric appliance communication module if the state synchronization request fails, and storing the failure information of the communication module into the storage module of the remote controller so as to report the failure information to the cloud server through other paired electric appliances.
In a further aspect the invention provides a computer readable storage medium having stored thereon a computer program which when executed by a processor performs the steps of any of the methods described above.
In a further aspect the invention provides a remote control comprising a processor, a memory and a computer program stored on the memory and executable on the processor, the processor implementing the steps of any of the methods described hereinbefore when the program is executed.
The invention further provides a remote controller, which comprises the fault reporting device of any electric appliance.
According to the technical scheme of the invention, the state information of the synchronous electric appliance is requested to the electric appliance through the remote controller, so that whether the electric appliance has a communication fault or not is successfully determined according to the state synchronous request, and the communication fault is reported through other electric appliances which can normally communicate, so that the fault can be reported in time, maintenance can be notified in time, and the fault processing efficiency is improved.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate embodiments of the invention and together with the description serve to explain the invention and do not constitute a limitation on the invention. In the drawings:
FIG. 1 is a schematic diagram of a method of an embodiment of a fault reporting method for an electrical appliance according to the present invention;
FIG. 2 shows a schematic diagram of a remote control in communication with a controlled appliance;
FIG. 3 shows a schematic diagram of a remote control selecting a currently controlled paired appliance;
FIG. 4 is a schematic diagram of a method for reporting a fault of an electrical appliance according to an embodiment of the present invention;
fig. 5 is a block diagram of an embodiment of a fault reporting apparatus for an electrical appliance according to the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the technical solutions of the present invention will be clearly and completely described below with reference to specific embodiments of the present invention and corresponding drawings. It will be apparent that the described embodiments are only some, but not all, embodiments of the invention. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
It should be noted that the terms "first," "second," and the like in the description and the claims of the present invention and the above figures are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate such that the embodiments of the invention described herein may be implemented in sequences other than those illustrated or otherwise described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
The invention provides a fault reporting method of an electric appliance. The fault reporting method can be implemented in a remote controller, and more specifically, the fault reporting method can be implemented in an MCU of the remote controller.
The electric appliance comprises a main control module and a communication module; the main control module is used for logic control, scheduling and control execution setting; the communication module is used for communicating with a gateway (such as an intelligent home gateway), and the communication mode is specifically wireless communication, for example, wireless communication modes such as WIFI, bluetooth, zigBee and the like.
The remote controller can be paired with at least one electric appliance, and the at least one electric appliance can be controlled after the pairing is successful. For example, the remote control may control multiple appliances of the same brand and/or multiple appliances that have been paired. The remote controller and the paired electric appliances are communicated in a wireless communication mode, such as a wireless communication mode of WIFI, bluetooth, zigBee and the like. Preferably, the remote controller and the electric appliance preferably adopt WiFi P2P communication technology. Optionally, the remote controller establishes exclusive key communication with the electric appliance, and the remote controller can selectively control corresponding electric appliance equipment.
And after the remote controller is paired with the electric appliance, the equipment information of the corresponding electric appliance is stored. In particular, the remote control may be paired with more than one identical or different appliance. For example, the remote control is paired with more than two air conditioners. For example, there are air conditioners a, air conditioners B, dehumidifiers, electric fans, etc. of the same brand. The remote controller is provided with a switching key, and the matched electric appliance currently controlled by the remote controller can be switched by operating the switching key, for example, the matched air conditioner currently controlled by the remote controller is switched. When the remote controller can control more than one matched different electric appliances, the different electric appliances can be selected for control by switching the operation keys. Alternatively, a list of devices is stored in the remote control, and the user may switch the list of devices using the remote control to select and control different devices. For example, if the current remote controller interface is an interface for controlling the electric fan, the user wants to control the air conditioner by using the remote controller at this time, the user can operate the remote controller to switch to the option for correspondingly controlling the air conditioner, and the user can directly use the same remote controller to remotely control the air conditioner after the operation is confirmed.
Fig. 2 shows a schematic diagram of a remote control in communication with a controlled appliance (air conditioner). As shown in fig. 2, the remote controller includes a control module, a display module, a communication module, and a storage module. The control module is used for logic control and control detection; the display module is used for displaying a device list and/or a device state; the communication module is used for communicating with equipment and synchronizing information related to the equipment, and the communication mode is particularly wireless communication, for example, wireless communication modes such as WIFI, bluetooth, zigBee and the like; the storage module is used for storing the equipment information and/or the state information. The electric appliance comprises a main control module and a communication module. As shown in fig. 2, the paired appliances of the remote controller include an air conditioner a and an air conditioner B, which both include a main control module and a communication module. Fig. 3 shows a schematic diagram of a remote control selecting a currently controlled paired appliance (device). As shown in fig. 3, when the remote controller can control more than one paired different devices (appliances), the control can be performed by selecting different devices (device a, device B, and device C) by operating key switching.
Fig. 1 is a schematic diagram of a method of an embodiment of a fault reporting method of an electrical apparatus according to the present invention.
As shown in fig. 1, the fault reporting method at least includes step S110, step S120 and step S130 according to an embodiment of the present invention.
Step S110, a state synchronization request is sent to the paired electric appliances currently controlled by the affiliated remote controller to request to synchronize the state information of the electric appliances.
The fault reporting method can be implemented in a remote controller. The remote controller is the remote controller implemented by the fault reporting method. The remote control is paired with the currently controlled appliance. For example, the remote controller and the currently controlled electric appliance adopt WiFi P2P communication, and a state synchronization request is sent to the currently controlled electric appliance to request to synchronize the state information of the electric appliance. The state information may be state information displayed on the electric appliance, for example, when the electric appliance is an air conditioner, what state is displayed on the display screen of the air conditioner, and the remote controller is synchronized to a state consistent with the air conditioner.
Step S120, if the status synchronization request is successful, checking whether the storage module of the remote controller stores fault information of communication modules of other paired electric appliances.
And step S130, if the storage module is checked to store the fault information of the communication module of other paired electric appliances, reporting the fault information of the communication module to a server through the currently controlled paired electric appliances.
Specifically, a state synchronization request is sent to an electric appliance currently controlled by the remote controller, whether feedback exists or not is judged, if state information fed back by the electric appliance is received, and the electric appliance controlled by the electric appliance is indicated to be normal in communication, the state information of the paired electric appliance controlled by the remote controller and the current remote controller is synchronized, for example, the state information is synchronously displayed on a display screen of the remote controller. And if the state synchronization request is successful, checking whether the storage module stores fault information of communication modules of other paired electric appliances.
The communication module fault information of the other paired electric appliances is stored when the remote controller is used for controlling the other paired electric appliances. Specifically, when the remote controller controls the other paired electric appliances, a state synchronization request is sent to the other paired electric appliances to request to synchronize state information of the other paired electric appliances; if the state synchronization fails, determining that the communication modules of the other paired electric appliances are failed, and storing the communication module failure information of the other paired electric appliances into a storage module of the remote controller. The storage module can be specifically a storage module specially arranged in the remote controller and is mainly used for storing the fault information of the communication module of the paired electric appliance. For example, when the remote controller controls other paired electric appliances last time, sending a state synchronization request to the other paired electric appliances to request to synchronize state information of the other paired electric appliances; if the state synchronization fails, determining that the communication module of the controlled paired electric appliance fails, and storing the failure information of the communication module into a storage module of the remote controller.
If the storage module is checked to store the fault information of the communication modules of other paired electric appliances, the stored fault information of the communication modules of other paired electric appliances is reported to the server through the currently controlled paired electric appliances. That is, if the communication module failure information of the paired electric appliance controlled last time is stored in the storage module of the remote controller under the condition that the paired electric appliance controlled currently can normally communicate, the stored communication module failure information is reported to the electric appliance, and the electric appliance reports the failure information to a server.
For example, when the current remote controller interface is an interface for controlling the electric fan (i.e. the paired electric appliance currently controlled by the remote controller is the electric fan), the user wants to control the air conditioner by using the remote controller at this time, and then the remote controller can be operated to switch to the option for correspondingly controlling the air conditioner, after the operation confirmation, the MCU end of the remote controller detects the key confirmation and then sends a state synchronization request for displaying the state of the remote controller and the air conditioner to the air conditioner (i.e. what state is displayed by the current air conditioner, and the remote controller is also synchronized to the state consistent with the air conditioner). If the remote controller does not receive the response after sending the request to the air conditioner end, judging that no feedback exists, namely the state synchronization request fails; if the response is received, the feedback is judged, and the state synchronization request is successful. If the state synchronization request is successful, the fault information in the storage module is checked, if the fault information of the communication modules of other paired electric appliances is detected, the fault information is reported to the air conditioner, and after the air conditioner receives the fault information, the fault information is reported to the cloud server.
If the state synchronization request fails, determining that the electric appliance communication module fails, and storing the communication module failure information into a storage module of the remote controller so as to report the communication module failure information to a server. Preferably, the allowed number of status requests is set, for example, a preset number (for example, 3) of times of transmission of the side status requests is set to be allowed at most. If the request is successful within the preset times, receiving the state information fed back by the electric appliance, and synchronizing the state information to a storage module of the remote controller; if the request times reach the preset times, the state information fed back by the electric appliance is still not received, the state synchronization request is judged to be failed, the communication module failure of the electric appliance is determined, the communication module failure information is stored in a storage module of the remote controller, and the communication module failure information is reported to a server through other paired electric appliances. The fault information includes, but is not limited to, device MAC, MID, user information, etc.
For example, when the remote controller is switched to control another paired electric appliance, in the case that the other paired electric appliance can normally communicate (the communication module has no fault), the communication module fault information (i.e. the communication module fault information of the paired electric appliance controlled last time) stored by the storage module is reported to the other paired electric appliance, and the other paired electric appliance reports the fault information to a server. Specifically, because of the failure of the electrical appliance communication module, failure reporting cannot be performed, and the failure is stored in the storage module of the remote controller. After the standby remote controller is in normal communication with the next paired electric appliance capable of normal communication, the remote controller executes one-time fault information check of the storage module, if the fault information exists, the stored fault information is reported to the electric appliance which is currently controlled, and the electric appliance reports the fault information to the cloud server.
In order to clearly illustrate the technical scheme of the invention, the execution flow of the fault reporting method of the electrical appliance provided by the invention is described in the following by a specific embodiment.
Fig. 4 is a schematic diagram of a method of an embodiment of a fault reporting method of an electrical apparatus according to the present invention. As shown in fig. 4, taking an air conditioner as an example, the remote controller has completed pairing with more than one air conditioner, and uses WiFi P2P communication technology to communicate with the air conditioner to control the air conditioner. The remote controller end carries out switching selection confirmation of control equipment, a user selects an air conditioner to be controlled through switching of the remote controller, and the remote controller end detects a key event triggered and confirmed; the remote controller communication module actively sends a state synchronization request to the equipment, judges whether the state synchronization request is successful or not, namely, judges whether feedback exists or not, and sends the state request for at most 3 times, if the state synchronization request is successful, the remote controller receives the state information fed back by the air conditioner to perform synchronization, and then the remote controller executes one-time self-checking of fault information of the storage module; if the fault information exists, reporting the fault to a cloud server, and actively feeding back to an after-sales service platform by a server end to inform after-sales personnel, wherein after-sales personnel can actively contact for maintenance; if no fault information exists, the related action processing is not executed, and the remote controller can be normally used for controlling the equipment; if the air conditioner feedback is not received after the 3 times of requests are sent, judging that the state synchronization request fails, judging that the communication module at the air conditioner end fails at the moment, and actively storing the equipment failure information at the remote controller end. When the user uses the remote controller to switch another air conditioning device to control, the remote controller firstly sends a state synchronization request to the device so as to ensure that the remote controller and the device can normally communicate, at the moment, the remote controller reports the stored fault information to the air conditioning device, and the air conditioning device reports the fault information to the cloud server after receiving the fault information.
For example, under the condition that a user has at least two intelligent air-conditioning devices in a home, the user intends to use a remote controller to control the air-conditioning of a room A, at the moment, the device switching selection confirmation is carried out at the remote controller end, and once the confirmation of the operation selection is finished, the remote controller end detects a triggered confirmation key event; the MCU side communication module actively sends a state synchronization request to the equipment and executes feedback judgment, and the state request is set to be sent for 3 times at most, (1) if the state request is successful once, the state information fed back by the air conditioner is received by the remote controller for synchronization, and then the remote controller executes one-time self-check of fault information of the storage module; (1) if the fault information exists, reporting the fault to a cloud server, and actively feeding back to an after-sales service platform by a server end to inform after-sales personnel, wherein after-sales personnel can actively contact for maintenance; (2) if no fault information exists, the related action processing is not executed, and the remote controller can be normally used for controlling the equipment; (2) If the air conditioner end feedback is not received in the 3 sending requests, the state synchronization request is judged to be failed, at the moment, the failure of the communication module of the air conditioner end is judged to be identified, the remote controller end actively stores the failure information of the equipment, when a user uses the remote controller to switch another air conditioner to control, the remote controller firstly sends the state synchronization request to the equipment so as to ensure that the remote controller and the equipment can normally communicate, at the moment, the remote controller end reports the stored failure information to the air conditioner equipment, and the air conditioner equipment reports the failure information to the cloud server after receiving the failure information.
The invention also provides a fault reporting device of the electric appliance. The fault reporting device can be particularly implemented in a remote controller, and more particularly, the fault reporting device can be implemented in an MCU (micro control unit) of the remote controller.
The electric appliance comprises a main control module and a communication module; the main control module is used for logic control, scheduling and control execution setting; the communication module is used for communicating with a gateway (such as an intelligent home gateway), and the communication mode is specifically wireless communication, for example, wireless communication modes such as WIFI, bluetooth, zigBee and the like.
The remote controller can be paired with at least one electric appliance, and the at least one electric appliance can be controlled after the pairing is successful. For example, the remote control may control multiple appliances of the same brand and/or multiple appliances that have been paired. The remote controller and the paired electric appliances are communicated in a wireless communication mode, such as a wireless communication mode of WIFI, bluetooth, zigBee and the like. Preferably, the remote controller and the electric appliance preferably adopt WiFi P2P communication technology. Optionally, the remote controller establishes exclusive key communication with the electric appliance, and the remote controller can selectively control corresponding electric appliance equipment.
And after the remote controller is paired with the electric appliance, the equipment information of the corresponding electric appliance is stored. In particular, the remote control may be paired with more than one identical or different appliance. For example, the remote control is paired with more than two air conditioners. For example, there are air conditioners a, air conditioners B, dehumidifiers, electric fans, etc. of the same brand. The remote controller is provided with a switching key, and the matched electric appliance currently controlled by the remote controller can be switched by operating the switching key, for example, the matched air conditioner currently controlled by the remote controller is switched. When the remote controller can control more than one matched different electric appliances, the different electric appliances can be selected for control by switching the operation keys. Alternatively, a list of devices is stored in the remote control, and the user may switch the list of devices using the remote control to select and control different devices. For example, if the current remote controller interface is an interface for controlling the electric fan, the user wants to control the air conditioner by using the remote controller at this time, the user can operate the remote controller to switch to the option for correspondingly controlling the air conditioner, and the user can directly use the same remote controller to remotely control the air conditioner after the operation is confirmed.
Fig. 2 shows a schematic diagram of a remote control in communication with a controlled appliance (air conditioner). As shown in fig. 2, the remote controller includes a control module, a display module, a communication module, and a storage module. The control module is used for logic control and control detection; the display module is used for displaying a device list and/or a device state; the communication module is used for communicating with equipment and synchronizing information related to the equipment, and the communication mode is particularly wireless communication, for example, wireless communication modes such as WIFI, bluetooth, zigBee and the like; the storage module is used for storing the equipment information and/or the state information. The electric appliance comprises a main control module and a communication module. As shown in fig. 2, the paired appliances of the remote controller include an air conditioner a and an air conditioner B, which both include a main control module and a communication module. Fig. 3 shows a schematic diagram of a remote control selecting a currently controlled paired appliance (device). As shown in fig. 3, when the remote controller can control more than one paired different devices (appliances), the control can be performed by selecting different devices (device a, device B, and device C) by operating key switching.
Fig. 5 is a block diagram of an embodiment of a fault reporting apparatus for an electrical appliance according to the present invention. As shown in fig. 5, the fault reporting apparatus 100 of the electric appliance includes a requesting unit 110, a checking unit 120, and a reporting unit 130.
The request unit 110 is configured to send a status synchronization request to a paired appliance currently controlled by the remote controller, so as to request to synchronize status information of the appliance.
The fault reporting device may be implemented in a remote control. The remote controller is the remote controller implemented by the fault reporting device. The remote control is paired with the currently controlled appliance. For example, the remote controller and the currently controlled electric appliance adopt WiFi P2P communication, and a state synchronization request is sent to the currently controlled electric appliance to request to synchronize the state information of the electric appliance. The state information may be state information displayed on the electric appliance, for example, when the electric appliance is an air conditioner, what state is displayed on the display screen of the air conditioner, and the remote controller is synchronized to a state consistent with the air conditioner.
The checking unit 120 is configured to check whether the storage module stores fault information of communication modules of other paired electric appliances if the status synchronization request is successful; the reporting unit 130 is configured to report the communication module failure information to a server through the currently controlled paired electrical appliance if the detecting unit detects that the storage module stores the communication module failure information of other paired electrical appliances.
Specifically, the device 100 further includes a synchronization unit (not shown) configured to synchronize the state information of the remote controller and the currently controlled paired electrical appliance if the state synchronization request is successful. The request unit 110 sends a status synchronization request to the electric appliance currently controlled by the remote controller, and performs a judgment of whether feedback exists, if status information fed back by the electric appliance is received, which indicates that the electric appliance controlled by the electric appliance is normal in communication, the synchronization unit performs status information synchronization between the remote controller and the paired electric appliance currently controlled, for example, the status information is synchronously displayed on a display screen of the remote controller. The checking unit 120 checks whether the communication module failure information of other paired appliances is stored in the storage module if the status synchronization request is successful.
The communication module fault information of the other paired electric appliances is stored when the remote controller is used for controlling the other paired electric appliances. Specifically, when the remote controller controls the other paired electric appliances, the request unit sends a state synchronization request to the other paired electric appliances so as to request the state information of the other paired electric appliances to be synchronized; if the state synchronization fails, determining that the communication modules of the other paired electric appliances are failed, and storing the communication module failure information of the other paired electric appliances into a storage module of the remote controller by a storage unit. The storage module can be specifically a storage module specially arranged in the remote controller and is mainly used for storing the fault information of the communication module of the paired electric appliance. For example, when the remote controller controls other paired electric appliances last time, sending a state synchronization request to the other paired electric appliances to request to synchronize state information of the other paired electric appliances; if the state synchronization fails, determining that the communication module of the controlled paired electric appliance fails, and storing the failure information of the communication module into a storage module of the remote controller.
If the checking unit 120 checks that the storage module stores the communication module fault information of other paired electrical apparatuses, the reporting unit 130 reports the stored communication module fault information of other paired electrical apparatuses to the server through the currently controlled paired electrical apparatuses. That is, if the communication module failure information of the paired electric appliance controlled last time is stored in the storage module of the remote controller under the condition that the paired electric appliance controlled currently can normally communicate, the stored communication module failure information is reported to the electric appliance, and the electric appliance reports the failure information to a server.
For example, when the current remote controller interface is an interface for controlling the electric fan (i.e. the paired electric appliance currently controlled by the remote controller is the electric fan), the user wants to control the air conditioner by using the remote controller at this time, and then the remote controller can be operated to switch to the option for correspondingly controlling the air conditioner, after the operation confirmation, the MCU end of the remote controller detects the key confirmation and then sends a state synchronization request for displaying the state of the remote controller and the air conditioner to the air conditioner (i.e. what state is displayed by the current air conditioner, and the remote controller is also synchronized to the state consistent with the air conditioner). If the remote controller does not receive the response after sending the request to the air conditioner end, judging that no feedback exists, namely the state synchronization request fails; if the response is received, the feedback is judged, and the state synchronization request is successful. If the state synchronization request is successful, the fault information in the storage module is checked, if the fault information of the communication modules of other paired electric appliances is detected, the fault information is reported to the air conditioner, and after the air conditioner receives the fault information, the fault information is reported to the cloud server. The fault information includes, but is not limited to, device MAC, MID, user information, etc.
Optionally, the apparatus 100 further includes a storage unit (not shown) configured to determine that the appliance communication module fails if the status synchronization request fails, and store the communication module failure information in the storage module of the remote controller, so as to report the communication module failure information to a cloud server through other paired appliances. Preferably, the allowed number of status requests is set, for example, a preset number (for example, 3) of times of transmission of the side status requests is set to be allowed at most. If the request is successful within the preset times, receiving the state information fed back by the electric appliance, and synchronizing the state information to a storage module of the remote controller; if the request times reach the preset times, the state information fed back by the electric appliance is still not received, the state synchronization request is judged to be failed, the communication module failure of the electric appliance is determined, the storage unit stores the communication module failure information into the storage module of the remote controller, and the communication module failure information is reported to the server through other paired electric appliances. The fault information includes, but is not limited to, device MAC, MID, user information, etc.
For example, when the remote controller is switched to control another paired electric appliance, in the case that the other paired electric appliance can normally communicate (the communication module has no fault), the communication module fault information (i.e. the communication module fault information of the paired electric appliance controlled last time) stored by the storage module is reported to the other paired electric appliance, and the other paired electric appliance reports the fault information to a server. Specifically, because of the failure of the electrical appliance communication module, failure reporting cannot be performed, and the failure is stored in the storage module of the remote controller. After the standby remote controller is in normal communication with the next paired electric appliance capable of normal communication, the remote controller executes one-time fault information check of the storage module, if the fault information exists, the stored fault information is reported to the electric appliance which is currently controlled, and the electric appliance reports the fault information to the cloud server.
The invention also provides a storage medium corresponding to the fault reporting method of the electric appliance, and a computer program is stored on the storage medium, and the program realizes the steps of any one of the methods when being executed by a processor.
The invention also provides a remote controller corresponding to the fault reporting method of the electric appliance, which comprises a processor, a memory and a computer program stored on the memory and capable of running on the processor, wherein the processor realizes the steps of any one of the methods when executing the program.
The invention also provides a remote controller corresponding to the fault reporting device of the electric appliance, which comprises any fault reporting device of the electric appliance.
According to the scheme provided by the invention, the state information of the synchronous electric appliance is requested to the electric appliance through the remote controller, and the state information of the electric appliance is synchronized to the remote controller end, so that the fault information of the electric appliance is checked based on the synchronized state information, the fault can be reported in time, the maintenance is notified in time, and the fault processing efficiency is improved.
The functions described herein may be implemented in hardware, software executed by a processor, firmware, or any combination thereof. If implemented in software that is executed by a processor, the functions may be stored on or transmitted over as one or more instructions or code on a computer-readable medium. Other examples and implementations are within the scope and spirit of the invention and the appended claims. For example, due to the nature of software, the functions described above may be implemented using software executed by a processor, hardware, firmware, hardwired, or a combination of any of these. In addition, each functional unit may be integrated in one processing unit, each unit may exist alone physically, or two or more units may be integrated in one unit.
In the several embodiments provided in the present application, it should be understood that the disclosed technology content may be implemented in other manners. The above-described embodiments of the apparatus are merely exemplary, and the division of the units, for example, may be a logic function division, and may be implemented in another manner, for example, a plurality of units or components may be combined or may be integrated into another system, or some features may be omitted, or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be through some interfaces, units or modules, or may be in electrical or other forms.
The units described as separate components may or may not be physically separate, and components as control devices may or may not be physical units, may be located in one place, or may be distributed over a plurality of units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in essence or a part contributing to the related art or all or part of the technical solution, in the form of a software product stored in a storage medium, including several instructions for causing a computer device (which may be a personal computer, a server or a network device, etc.) to perform all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a removable hard disk, a magnetic disk, or an optical disk, or other various media capable of storing program codes.
The above description is only an example of the present invention and is not intended to limit the present invention, but various modifications and variations can be made to the present invention by those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention should be included in the scope of the claims of the present invention.
Claims (8)
1. The fault reporting method for the electric appliance is characterized by comprising the following steps of:
transmitting a state synchronization request to the paired electric appliances currently controlled by the affiliated remote controller to request to synchronize the state information of the electric appliances;
if the state synchronization request is successful, checking whether the storage module of the remote controller stores the fault information of the communication modules of other paired electric appliances;
if the storage module is checked to store the fault information of the communication module of other paired electric appliances, reporting the fault information of the communication module to a server through the currently controlled paired electric appliances;
if the state synchronization request fails, determining that the electric appliance communication module fails, and storing the communication module failure information into a storage module of the remote controller so as to report to a cloud server through other paired electric appliances.
2. The method according to claim 1, wherein a switching key is provided on the remote control, and a paired appliance currently controlled by the remote control can be switched by operating the switching key, wherein the remote control is paired with more than one appliance.
3. The method according to claim 1 or 2, further comprising:
and if the state synchronization request is successful, synchronizing the state information of the matched electric appliance which is controlled currently and belongs to the remote controller.
4. The utility model provides a fault reporting device of electrical apparatus which characterized in that includes:
the request unit is used for sending a state synchronization request to the paired electric appliances currently controlled by the remote controller so as to request the state information of the electric appliances to be synchronized;
the checking unit is used for checking whether the communication module fault information of other paired electric appliances is stored in the storage module of the remote controller if the state synchronization request is successful;
the reporting unit is used for reporting the communication module fault information to a server through the currently controlled paired electric appliance if the checking unit checks that the communication module fault information of other paired electric appliances is stored in the storage module;
and the storage unit is used for determining the failure of the electric appliance communication module if the state synchronization request fails, and storing the failure information of the communication module into the storage module of the remote controller so as to report the failure information to the cloud server through other paired electric appliances.
5. The device according to claim 4, wherein a switching key is provided on the remote controller, and a paired appliance currently controlled by the remote controller can be switched by operating the switching key, wherein the remote controller is paired with more than one appliance.
6. The apparatus according to claim 4 or 5, further comprising:
and the synchronization unit is used for synchronizing the state information of the remote controller and the currently controlled paired electric appliance if the state synchronization request is successful.
7. A storage medium having stored thereon a computer program which when executed by a processor performs the steps of the method of any of claims 1-3.
8. A remote control comprising a processor, a memory and a computer program stored on the memory and executable on the processor, the processor implementing the steps of the method according to any one of claims 1-3 when the program is executed, or the remote control comprising the fault reporting apparatus according to any one of claims 4-6.
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| CN202210138697.3A CN114531336B (en) | 2022-02-15 | 2022-02-15 | Fault reporting method and device for electric appliance, storage medium and remote controller |
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| CN202210138697.3A CN114531336B (en) | 2022-02-15 | 2022-02-15 | Fault reporting method and device for electric appliance, storage medium and remote controller |
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| CN114531336B true CN114531336B (en) | 2023-06-30 |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US7586398B2 (en) * | 1998-07-23 | 2009-09-08 | Universal Electronics, Inc. | System and method for setting up a universal remote control |
| CN202196503U (en) * | 2011-08-05 | 2012-04-18 | 三一重型装备有限公司 | Remote controller and engineering machinery applying same |
| CN105004010B (en) * | 2015-07-30 | 2018-03-23 | 四川长虹电器股份有限公司 | A kind of method, electronic equipment and user equipment for controlling air-conditioning |
| CN110634276A (en) * | 2019-08-30 | 2019-12-31 | 珠海格力电器股份有限公司 | Household appliance, mobile terminal and fault information feedback method thereof |
| CN111464955B (en) * | 2020-03-06 | 2021-08-17 | 珠海格力电器股份有限公司 | Fault reporting method, device, terminal and computer readable medium |
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