CN114510557B - Automatic reply robot and control method thereof - Google Patents
Automatic reply robot and control method thereof Download PDFInfo
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- CN114510557B CN114510557B CN202210083622.XA CN202210083622A CN114510557B CN 114510557 B CN114510557 B CN 114510557B CN 202210083622 A CN202210083622 A CN 202210083622A CN 114510557 B CN114510557 B CN 114510557B
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- 238000000034 method Methods 0.000 title claims abstract description 11
- 238000000605 extraction Methods 0.000 claims abstract description 12
- 238000012423 maintenance Methods 0.000 claims description 8
- 238000011084 recovery Methods 0.000 abstract description 5
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000007547 defect Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000012544 monitoring process Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J9/00—Programme-controlled manipulators
- B25J9/16—Programme controls
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J9/00—Programme-controlled manipulators
- B25J9/16—Programme controls
- B25J9/1679—Programme controls characterised by the tasks executed
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/335—Filtering based on additional data, e.g. user or group profiles
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/10—Office automation; Time management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
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Abstract
The invention relates to an automatic recovery robot and a control method thereof. The automatic reply robot comprises a message extraction analyzer and a query executor, wherein the message extraction analyzer copies historical messages from WeChat, de-duplicates, screens legal requests, analyzes the requests and stores the requests into Excel; the query executor executes queries one by one according to the messages analyzed by the message extraction analyzer, and needs to open a network management system of the mobile terminal manufacturer A or the mobile terminal manufacturer A and other mobile terminal manufacturers N on a machine deploying the executor, and needs to be maximized to capture a complete screenshot.
Description
Technical Field
The invention belongs to the technical field of robot control, and particularly relates to an automatic recovery robot and a control method thereof.
Background
In China, there are many external maintenance personnel who can check the information of hang-down and receive light and alarm of the network equipment after receiving customer complaints to check the problem, but because the equipment is not in the interior of the China, the information of hang-down and receive light alarm can only be checked by an internal system. Based on the above-mentioned current situation, the current treatment methods are: and setting a special monitoring support post, inquiring the request of external maintenance personnel, and informing the maintenance personnel through telephone or WeChat and the like. The method has the defects that the inquiring action is repeated by a single machine, namely, the network management system is clicked, the network element name or ip is input, then the corresponding slot position and port are carried out, and the inquiring of the down-hanging light receiving alarm information is carried out. Although the flow is single, the system is not single, the system in use at present for movement is in the form of a flower, a middle school and a beacon, the respective system styles are different, and the buttons are different.
Disclosure of Invention
The invention aims to provide an automatic replying robot developed by python language, developed by WeAutomate Studio, operated on WeAutomate Assistant, capable of acquiring the requirements of external maintenance personnel from WeChat, clicking a corresponding internal system according to the requirements to inquire, storing a screenshot after the result is found, sending out the screenshot through WeChat, simulating a real person to analyze the requirements of a user, and opening a background system according to the requirements of the user to inquire the data required by the user and a control method thereof.
The technical scheme of the invention is that the automatic reply robot is characterized by comprising a message extraction analyzer and a query executor, wherein the message extraction analyzer copies historical messages from WeChat, removes duplication, screens legal requests, analyzes the requests and stores the requests in Excel; the query executor executes queries one by one according to the messages analyzed by the message extraction analyzer, and needs to open a network management system of the mobile terminal manufacturer A or the mobile terminal manufacturer A and other mobile terminal manufacturers N on a machine deploying the executor, and needs to be maximized to capture a complete screenshot.
The technical scheme of the invention is that the control method of the automatic recovery robot is characterized by comprising the following steps:
⑴ Checking whether the network management system is still online one by one, if the network management system is popped up, inputting preset login information, and logging in the network management system;
⑵ Awakening the WeChat by using a shortcut key, and copying the history message through keyboard and mouse operations;
⑶ Remove the non-useful information and speak by oneself;
⑷ Analyzing the filtered information one by one, storing the specific information analyzed according with the format into Excel, directly replying to the user without the format, prompting the user that the format is wrong, and requesting to input according to the format;
⑸ Reading a user request list Excel, and inquiring the network management systems one by one;
⑹ Judging the type of the equipment input by the user, if the equipment is not provided by the user, judging the equipment to be a mobile terminal produced by the company through Excel;
⑺ If the mobile terminal is the mobile terminal of company A, firstly searching whether the equipment exists in the system of company A, if the equipment exists in the system of company A, then inquiring the mobile terminal of company B or other companies to directly inquire, and if the equipment does not exist in the system, capturing a picture;
⑻ If the operation type is an alarm or a history alarm, directly opening an alarm or history alarm page, and capturing a screenshot;
⑼ If the operation type is down hanging or light receiving, a corresponding slot position and a corresponding port are needed to be found, then the user checks down hanging and light receiving information by clicking in, and a screenshot is obtained;
⑽ And storing the screenshot in a temporary folder, replying corresponding maintenance personnel in the WeChat, and sending the screenshot to the group.
Compared with the prior art, the invention has the beneficial effects that:
⑴ After the external maintainer receives the complaints of the user, the external maintainer does not need to make a call, does not need to carry out private chat to monitor supporting personnel, only needs to write the name (or ip) of the equipment to be checked clearly in the group, belongs to a manufacturer (Hua is one of the middle-aged beeves, if the writing is unknown), and then writes and checks whether the hanging is light receiving or alarming, if the hanging is light receiving, the slot position and the port are required to be designated, and the information can be checked anytime and anywhere.
⑵ Daily conversation can be carried out with a small width, 24 hours are online, and timely reply is carried out.
Drawings
Fig. 1 is a control flow chart of the automatic recovery robot of the present invention.
Detailed Description
The invention will be further described in detail below with reference to the accompanying drawings:
The automatic reply robot comprises a message extraction analyzer and a query executor, wherein the message extraction analyzer copies historical messages from WeChat, de-duplicates, screens legal requests, analyzes the requests and stores the requests into Excel; the query executor executes queries one by one according to the messages analyzed by the message extraction analyzer, and needs to open a network management system of the mobile terminal manufacturer A or the mobile terminal manufacturer A and other mobile terminal manufacturers N on a machine deploying the executor, and needs to be maximized to capture a complete screenshot.
Referring to fig. 1, the control method of the automatic recovery robot includes the following steps:
⑴ Checking whether the network management system is still online one by one, if the network management system is popped up, inputting preset login information, and logging in the network management system;
⑵ Awakening the WeChat by using a shortcut key, and copying the history message through keyboard and mouse operations;
⑶ Remove the non-useful information and speak by oneself;
⑷ Analyzing the filtered information one by one, storing the specific information analyzed according with the format into Excel, directly replying to the user without the format, prompting the user that the format is wrong, and requesting to input according to the format;
⑸ Reading a user request list Excel, and inquiring the network management systems one by one;
⑹ Judging the type of the equipment input by the user, if the equipment is not provided by the user, judging the equipment to be a mobile terminal produced by the company through Excel;
⑺ If the mobile terminal is the mobile terminal of company A, firstly searching whether the equipment exists in the system of company A, if the equipment exists in the system of company A, then inquiring the mobile terminal of company B or other companies to directly inquire, and if the equipment does not exist in the system, capturing a picture;
⑻ If the operation type is an alarm or a history alarm, directly opening an alarm or history alarm page, and capturing a screenshot;
⑼ If the operation type is down hanging or light receiving, a corresponding slot position and a corresponding port are needed to be found, then the user checks down hanging and light receiving information by clicking in, and a screenshot is obtained;
⑽ And storing the screenshot in a temporary folder, replying corresponding maintenance personnel in the WeChat, and sending the screenshot to the group.
The foregoing description is only of the preferred embodiments of the invention, and all changes and modifications that come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein.
Claims (1)
1. The control method of the automatic reply robot is characterized by comprising a message extraction analyzer and a query executor, wherein the message extraction analyzer copies historical messages from WeChat, removes duplication, screens legal requests, analyzes the requests and stores the requests in Excel; the query executor executes queries one by one according to the messages analyzed by the message extraction analyzer, network management systems of N mobile terminal manufacturers are required to be fully opened on a machine on which the executor is deployed, maximization is required, and a complete screenshot is acquired; the control method comprises the following steps:
⑴ Checking whether the network management system is still online one by one, if the network management system is popped up, inputting preset login information, and logging in the network management system;
⑵ Awakening the WeChat by using a shortcut key, and copying the history message through keyboard and mouse operations;
⑶ Eliminating non-useful information and the speaking of the robot;
⑷ Analyzing the filtered information one by one, storing the specific information analyzed according with the format into Excel, and directly replying maintenance personnel not according with the format to prompt the user that the format is wrong, and inputting according to the format;
⑸ Reading a maintainer request list Excel, and inquiring the network management systems one by one;
⑹ Judging the mobile terminal manufacturer to which the equipment input by the maintainer belongs, and judging which company is a mobile terminal produced by the Excel if the maintainer does not provide the equipment;
⑺ If the mobile terminal is the mobile terminal of company A, firstly searching whether the equipment exists in the system of company A, if the equipment does not exist in company A, then directly searching for the equipment of company B or other companies, and if the equipment does not exist in the system, capturing a picture;
⑻ If the operation type is an alarm or a history alarm, directly opening an alarm or history alarm page, and capturing a screenshot;
⑼ If the operation type is down hanging or light receiving, a corresponding slot position and a corresponding port are needed to be found, then the user checks down hanging and light receiving information by clicking in, and a screenshot is obtained;
⑽ And storing the screenshot in a temporary folder, replying corresponding maintenance personnel in the WeChat, and sending the screenshot to the group.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210083622.XA CN114510557B (en) | 2022-01-21 | 2022-01-21 | Automatic reply robot and control method thereof |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210083622.XA CN114510557B (en) | 2022-01-21 | 2022-01-21 | Automatic reply robot and control method thereof |
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| CN114510557A CN114510557A (en) | 2022-05-17 |
| CN114510557B true CN114510557B (en) | 2024-05-28 |
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