CN114365120B - 用于减少的训练意图识别的方法、系统、装置和介质 - Google Patents
用于减少的训练意图识别的方法、系统、装置和介质Info
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- CN114365120B CN114365120B CN202080063758.3A CN202080063758A CN114365120B CN 114365120 B CN114365120 B CN 114365120B CN 202080063758 A CN202080063758 A CN 202080063758A CN 114365120 B CN114365120 B CN 114365120B
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/30—Semantic analysis
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/334—Query execution
- G06F16/3344—Query execution using natural language analysis
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F18/00—Pattern recognition
- G06F18/20—Analysing
- G06F18/21—Design or setup of recognition systems or techniques; Extraction of features in feature space; Blind source separation
- G06F18/214—Generating training patterns; Bootstrap methods, e.g. bagging or boosting
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F18/00—Pattern recognition
- G06F18/20—Analysing
- G06F18/24—Classification techniques
- G06F18/241—Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches
- G06F18/2413—Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches based on distances to training or reference patterns
- G06F18/24147—Distances to closest patterns, e.g. nearest neighbour classification
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N3/00—Computing arrangements based on biological models
- G06N3/02—Neural networks
- G06N3/04—Architecture, e.g. interconnection topology
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N3/00—Computing arrangements based on biological models
- G06N3/02—Neural networks
- G06N3/04—Architecture, e.g. interconnection topology
- G06N3/0499—Feedforward networks
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N3/00—Computing arrangements based on biological models
- G06N3/02—Neural networks
- G06N3/08—Learning methods
- G06N3/09—Supervised learning
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/06—Creation of reference templates; Training of speech recognition systems, e.g. adaptation to the characteristics of the speaker's voice
- G10L15/063—Training
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/226—Procedures used during a speech recognition process, e.g. man-machine dialogue using non-speech characteristics
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- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Physics & Mathematics (AREA)
- Artificial Intelligence (AREA)
- Data Mining & Analysis (AREA)
- General Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- Computational Linguistics (AREA)
- Health & Medical Sciences (AREA)
- Life Sciences & Earth Sciences (AREA)
- Evolutionary Computation (AREA)
- General Health & Medical Sciences (AREA)
- Mathematical Physics (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Human Computer Interaction (AREA)
- Computer Vision & Pattern Recognition (AREA)
- Software Systems (AREA)
- Molecular Biology (AREA)
- Bioinformatics & Cheminformatics (AREA)
- Biomedical Technology (AREA)
- Biophysics (AREA)
- Computing Systems (AREA)
- Bioinformatics & Computational Biology (AREA)
- Evolutionary Biology (AREA)
- Multimedia (AREA)
- Acoustics & Sound (AREA)
- Databases & Information Systems (AREA)
- Machine Translation (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
Applications Claiming Priority (5)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US201962899654P | 2019-09-12 | 2019-09-12 | |
| US62/899,654 | 2019-09-12 | ||
| US16/942,535 | 2020-07-29 | ||
| US16/942,535 US11914962B2 (en) | 2019-09-12 | 2020-07-29 | Reduced training intent recognition techniques |
| PCT/US2020/044198 WO2021050170A1 (en) | 2019-09-12 | 2020-07-30 | Reduced training intent recognition techniques |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN114365120A CN114365120A (zh) | 2022-04-15 |
| CN114365120B true CN114365120B (zh) | 2026-01-09 |
Family
ID=72087270
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202080063758.3A Active CN114365120B (zh) | 2019-09-12 | 2020-07-30 | 用于减少的训练意图识别的方法、系统、装置和介质 |
Country Status (5)
| Country | Link |
|---|---|
| US (1) | US11914962B2 (https=) |
| EP (1) | EP4028932B1 (https=) |
| JP (1) | JP7781053B2 (https=) |
| CN (1) | CN114365120B (https=) |
| WO (1) | WO2021050170A1 (https=) |
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| CN110377721B (zh) * | 2019-07-26 | 2022-05-10 | 京东方科技集团股份有限公司 | 自动问答方法、装置、存储介质及电子设备 |
| US11593608B2 (en) * | 2019-10-28 | 2023-02-28 | Paypal, Inc. | Systems and methods for predicting and providing automated online chat assistance |
| US11551666B1 (en) * | 2020-05-28 | 2023-01-10 | Amazon Technologies, Inc. | Natural language processing |
| JP2023532669A (ja) * | 2020-06-25 | 2023-07-31 | プリオン インコーポレーテッド | 文書処理および応答生成システム |
| US11245648B1 (en) * | 2020-07-31 | 2022-02-08 | International Business Machines Corporation | Cognitive management of context switching for multiple-round dialogues |
| CN111968637B (zh) * | 2020-08-11 | 2024-06-14 | 北京小米移动软件有限公司 | 终端设备的操作模式控制方法、装置、终端设备及介质 |
| US11651158B2 (en) * | 2020-08-13 | 2023-05-16 | Salesforce, Inc. | Entity resolution for chatbot conversations |
| JP2022102306A (ja) * | 2020-12-25 | 2022-07-07 | トヨタ自動車株式会社 | エージェント表示方法、プログラム、及びエージェント表示システム |
| US11748559B2 (en) * | 2021-03-24 | 2023-09-05 | International Business Machines Corporation | Auto generation of conversational artifacts from specifications |
| CN113051930B (zh) * | 2021-03-25 | 2023-04-14 | 华润数字科技有限公司 | 基于Bert模型的意图识别方法、装置及相关设备 |
| US11790169B2 (en) * | 2021-04-02 | 2023-10-17 | Salesforce, Inc. | Methods and systems of answering frequently asked questions (FAQs) |
| EP4330984A1 (en) * | 2021-04-28 | 2024-03-06 | Koninklijke Philips N.V. | Chat bot for a medical imaging system |
| US12277190B2 (en) | 2021-04-29 | 2025-04-15 | Karan Walia | Web task automation with vectorization |
| CN115270760A (zh) * | 2021-04-29 | 2022-11-01 | 华为技术有限公司 | 意图识别方法及装置 |
| US12340792B2 (en) * | 2021-05-17 | 2025-06-24 | Salesforce, Inc. | Systems and methods for few-shot intent classifier models |
| CN113270103A (zh) * | 2021-05-27 | 2021-08-17 | 平安普惠企业管理有限公司 | 基于语义增强的智能语音对话方法、装置、设备及介质 |
| US12321947B2 (en) | 2021-06-11 | 2025-06-03 | Dell Products L.P. | Method and system for predicting next steps for customer support cases |
| US12387045B2 (en) | 2021-06-11 | 2025-08-12 | EMC IP Holding Company LLC | Method and system to manage tech support interactions using dynamic notification platform |
| US12321428B2 (en) * | 2021-07-08 | 2025-06-03 | Nippon Telegraph And Telephone Corporation | User authentication device, user authentication method, and user authentication computer program |
| US12236191B2 (en) * | 2021-08-05 | 2025-02-25 | Karan Walia | Workflow instruction interpretation for web task automation |
| US12282801B2 (en) | 2021-08-05 | 2025-04-22 | Karan Walia | Instruction interpretation for web task automation |
| US12112131B2 (en) * | 2021-09-10 | 2024-10-08 | Salesforce, Inc. | Systems and methods for factual extraction from language model |
| US11941641B2 (en) | 2021-10-15 | 2024-03-26 | EMC IP Holding Company LLC | Method and system to manage technical support sessions using historical technical support sessions |
| US12008025B2 (en) | 2021-10-15 | 2024-06-11 | EMC IP Holding Company LLC | Method and system for augmenting a question path graph for technical support |
| US11915205B2 (en) * | 2021-10-15 | 2024-02-27 | EMC IP Holding Company LLC | Method and system to manage technical support sessions using ranked historical technical support sessions |
| US12288031B2 (en) * | 2022-07-13 | 2025-04-29 | Adp, Inc. | Filtering user intent eligibility |
| US12423949B2 (en) | 2022-08-31 | 2025-09-23 | Microsoft Technology Licensing, Llc. | Knowledge driven pre-trained form key mapping |
| WO2024049567A1 (en) * | 2022-08-31 | 2024-03-07 | Microsoft Technology Licensing, Llc | Knowledge driven pre-trained form key mapping |
| GB202308287D0 (en) | 2023-06-02 | 2023-07-19 | Limbic Ltd | A dialogue system and a dialogue method |
| EP4720912A1 (en) * | 2023-06-02 | 2026-04-08 | Limbic Limited | A dialogue system and a dialogue method |
| US20250218434A1 (en) * | 2023-12-29 | 2025-07-03 | Cx360, Inc. | Automated prompt finder |
| US12541496B2 (en) * | 2024-06-21 | 2026-02-03 | Salesforce, Inc. | Systems and methods of retrieval augmented generation of text and actions |
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| CN109597994A (zh) * | 2018-12-04 | 2019-04-09 | 挖财网络技术有限公司 | 短文本问题语义匹配方法和系统 |
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| JP6570169B2 (ja) * | 2015-02-23 | 2019-09-04 | Kddi株式会社 | ユーザ対話システムと共にユーザ操作を支援する対話支援プログラム、サーバ及び方法 |
| US10867256B2 (en) * | 2015-07-17 | 2020-12-15 | Knoema Corporation | Method and system to provide related data |
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-
2020
- 2020-07-29 US US16/942,535 patent/US11914962B2/en active Active
- 2020-07-30 CN CN202080063758.3A patent/CN114365120B/zh active Active
- 2020-07-30 EP EP20757140.7A patent/EP4028932B1/en active Active
- 2020-07-30 WO PCT/US2020/044198 patent/WO2021050170A1/en not_active Ceased
- 2020-07-30 JP JP2022516198A patent/JP7781053B2/ja active Active
Patent Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109597994A (zh) * | 2018-12-04 | 2019-04-09 | 挖财网络技术有限公司 | 短文本问题语义匹配方法和系统 |
Also Published As
| Publication number | Publication date |
|---|---|
| EP4028932B1 (en) | 2024-06-19 |
| US20210082424A1 (en) | 2021-03-18 |
| US11914962B2 (en) | 2024-02-27 |
| WO2021050170A1 (en) | 2021-03-18 |
| JP7781053B2 (ja) | 2025-12-05 |
| CN114365120A (zh) | 2022-04-15 |
| JP2022547704A (ja) | 2022-11-15 |
| EP4028932A1 (en) | 2022-07-20 |
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