JP7781053B2 - 訓練を減らした意図認識技術 - Google Patents

訓練を減らした意図認識技術

Info

Publication number
JP7781053B2
JP7781053B2 JP2022516198A JP2022516198A JP7781053B2 JP 7781053 B2 JP7781053 B2 JP 7781053B2 JP 2022516198 A JP2022516198 A JP 2022516198A JP 2022516198 A JP2022516198 A JP 2022516198A JP 7781053 B2 JP7781053 B2 JP 7781053B2
Authority
JP
Japan
Prior art keywords
key
match
value
training
function
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
JP2022516198A
Other languages
English (en)
Japanese (ja)
Other versions
JPWO2021050170A5 (https=
JP2022547704A (ja
JP2022547704A5 (https=
Inventor
ジョンソン，マーク・エドワード
Original Assignee
オラクル・インターナショナル・コーポレイション
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by オラクル・インターナショナル・コーポレイション filed Critical オラクル・インターナショナル・コーポレイション
Publication of JP2022547704A publication Critical patent/JP2022547704A/ja
Publication of JPWO2021050170A5 publication Critical patent/JPWO2021050170A5/ja
Publication of JP2022547704A5 publication Critical patent/JP2022547704A5/ja
Application granted granted Critical
Publication of JP7781053B2 publication Critical patent/JP7781053B2/ja
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/332—Query formulation
    • G06F16/3329—Natural language query formulation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/3331—Query processing
    • G06F16/334—Query execution
    • G06F16/3344—Query execution using natural language analysis
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F18/00—Pattern recognition
    • G06F18/20—Analysing
    • G06F18/21—Design or setup of recognition systems or techniques; Extraction of features in feature space; Blind source separation
    • G06F18/214—Generating training patterns; Bootstrap methods, e.g. bagging or boosting
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F18/00—Pattern recognition
    • G06F18/20—Analysing
    • G06F18/24—Classification techniques
    • G06F18/241—Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches
    • G06F18/2413—Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches based on distances to training or reference patterns
    • G06F18/24147—Distances to closest patterns, e.g. nearest neighbour classification
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N3/00—Computing arrangements based on biological models
    • G06N3/02—Neural networks
    • G06N3/04—Architecture, e.g. interconnection topology
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N3/00—Computing arrangements based on biological models
    • G06N3/02—Neural networks
    • G06N3/04—Architecture, e.g. interconnection topology
    • G06N3/0499—Feedforward networks
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N3/00—Computing arrangements based on biological models
    • G06N3/02—Neural networks
    • G06N3/08—Learning methods
    • G06N3/09—Supervised learning
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/06—Creation of reference templates; Training of speech recognition systems, e.g. adaptation to the characteristics of the speaker's voice
    • G10L15/063—Training
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/226—Procedures used during a speech recognition process, e.g. man-machine dialogue using non-speech characteristics

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Artificial Intelligence (AREA)
  • Data Mining & Analysis (AREA)
  • General Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • Life Sciences & Earth Sciences (AREA)
  • Evolutionary Computation (AREA)
  • General Health & Medical Sciences (AREA)
  • Mathematical Physics (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Human Computer Interaction (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Software Systems (AREA)
  • Molecular Biology (AREA)
  • Bioinformatics & Cheminformatics (AREA)
  • Biomedical Technology (AREA)
  • Biophysics (AREA)
  • Computing Systems (AREA)
  • Bioinformatics & Computational Biology (AREA)
  • Evolutionary Biology (AREA)
  • Multimedia (AREA)
  • Acoustics & Sound (AREA)
  • Databases & Information Systems (AREA)
  • Machine Translation (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
JP2022516198A 2019-09-12 2020-07-30 訓練を減らした意図認識技術 Active JP7781053B2 (ja)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US201962899654P 2019-09-12 2019-09-12
US62/899,654 2019-09-12
US16/942,535 2020-07-29
US16/942,535 US11914962B2 (en) 2019-09-12 2020-07-29 Reduced training intent recognition techniques
PCT/US2020/044198 WO2021050170A1 (en) 2019-09-12 2020-07-30 Reduced training intent recognition techniques

Publications (4)

Publication Number Publication Date
JP2022547704A JP2022547704A (ja) 2022-11-15
JPWO2021050170A5 JPWO2021050170A5 (https=) 2023-07-12
JP2022547704A5 JP2022547704A5 (https=) 2023-07-12
JP7781053B2 true JP7781053B2 (ja) 2025-12-05

Family

ID=72087270

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2022516198A Active JP7781053B2 (ja) 2019-09-12 2020-07-30 訓練を減らした意図認識技術

Country Status (5)

Country Link
US (1) US11914962B2 (https=)
EP (1) EP4028932B1 (https=)
JP (1) JP7781053B2 (https=)
CN (1) CN114365120B (https=)
WO (1) WO2021050170A1 (https=)

Families Citing this family (33)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11720790B2 (en) * 2019-05-22 2023-08-08 Electronics And Telecommunications Research Institute Method of training image deep learning model and device thereof
CN110377721B (zh) * 2019-07-26 2022-05-10 京东方科技集团股份有限公司 自动问答方法、装置、存储介质及电子设备
US11593608B2 (en) * 2019-10-28 2023-02-28 Paypal, Inc. Systems and methods for predicting and providing automated online chat assistance
US11551666B1 (en) * 2020-05-28 2023-01-10 Amazon Technologies, Inc. Natural language processing
JP2023532669A (ja) * 2020-06-25 2023-07-31 プリオン インコーポレーテッド 文書処理および応答生成システム
US11245648B1 (en) * 2020-07-31 2022-02-08 International Business Machines Corporation Cognitive management of context switching for multiple-round dialogues
CN111968637B (zh) * 2020-08-11 2024-06-14 北京小米移动软件有限公司 终端设备的操作模式控制方法、装置、终端设备及介质
US11651158B2 (en) * 2020-08-13 2023-05-16 Salesforce, Inc. Entity resolution for chatbot conversations
JP2022102306A (ja) * 2020-12-25 2022-07-07 トヨタ自動車株式会社 エージェント表示方法、プログラム、及びエージェント表示システム
US11748559B2 (en) * 2021-03-24 2023-09-05 International Business Machines Corporation Auto generation of conversational artifacts from specifications
CN113051930B (zh) * 2021-03-25 2023-04-14 华润数字科技有限公司 基于Bert模型的意图识别方法、装置及相关设备
US11790169B2 (en) * 2021-04-02 2023-10-17 Salesforce, Inc. Methods and systems of answering frequently asked questions (FAQs)
EP4330984A1 (en) * 2021-04-28 2024-03-06 Koninklijke Philips N.V. Chat bot for a medical imaging system
US12277190B2 (en) 2021-04-29 2025-04-15 Karan Walia Web task automation with vectorization
CN115270760A (zh) * 2021-04-29 2022-11-01 华为技术有限公司 意图识别方法及装置
US12340792B2 (en) * 2021-05-17 2025-06-24 Salesforce, Inc. Systems and methods for few-shot intent classifier models
CN113270103A (zh) * 2021-05-27 2021-08-17 平安普惠企业管理有限公司 基于语义增强的智能语音对话方法、装置、设备及介质
US12321947B2 (en) 2021-06-11 2025-06-03 Dell Products L.P. Method and system for predicting next steps for customer support cases
US12387045B2 (en) 2021-06-11 2025-08-12 EMC IP Holding Company LLC Method and system to manage tech support interactions using dynamic notification platform
US12321428B2 (en) * 2021-07-08 2025-06-03 Nippon Telegraph And Telephone Corporation User authentication device, user authentication method, and user authentication computer program
US12236191B2 (en) * 2021-08-05 2025-02-25 Karan Walia Workflow instruction interpretation for web task automation
US12282801B2 (en) 2021-08-05 2025-04-22 Karan Walia Instruction interpretation for web task automation
US12112131B2 (en) * 2021-09-10 2024-10-08 Salesforce, Inc. Systems and methods for factual extraction from language model
US11941641B2 (en) 2021-10-15 2024-03-26 EMC IP Holding Company LLC Method and system to manage technical support sessions using historical technical support sessions
US12008025B2 (en) 2021-10-15 2024-06-11 EMC IP Holding Company LLC Method and system for augmenting a question path graph for technical support
US11915205B2 (en) * 2021-10-15 2024-02-27 EMC IP Holding Company LLC Method and system to manage technical support sessions using ranked historical technical support sessions
US12288031B2 (en) * 2022-07-13 2025-04-29 Adp, Inc. Filtering user intent eligibility
US12423949B2 (en) 2022-08-31 2025-09-23 Microsoft Technology Licensing, Llc. Knowledge driven pre-trained form key mapping
WO2024049567A1 (en) * 2022-08-31 2024-03-07 Microsoft Technology Licensing, Llc Knowledge driven pre-trained form key mapping
GB202308287D0 (en) 2023-06-02 2023-07-19 Limbic Ltd A dialogue system and a dialogue method
EP4720912A1 (en) * 2023-06-02 2026-04-08 Limbic Limited A dialogue system and a dialogue method
US20250218434A1 (en) * 2023-12-29 2025-07-03 Cx360, Inc. Automated prompt finder
US12541496B2 (en) * 2024-06-21 2026-02-03 Salesforce, Inc. Systems and methods of retrieval augmented generation of text and actions

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001306090A (ja) 2000-04-25 2001-11-02 Sharp Corp 対話装置および方法、音声制御装置および方法、ならびにコンピュータを対話装置および音声制御装置として機能させるためのプログラムをそれぞれ記録したコンピュータ読取可能な記録媒体
JP2016156845A (ja) 2015-02-23 2016-09-01 Kddi株式会社 ユーザ対話システムと共にユーザ操作を支援する対話支援プログラム、サーバ及び方法

Family Cites Families (24)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2566452A1 (en) * 2006-02-22 2007-03-30 Witness Systems, Inc. Systems and methods for facilitating contact center coaching
US20100094673A1 (en) * 2008-10-14 2010-04-15 Ebay Inc. Computer-implemented method and system for keyword bidding
US10629186B1 (en) * 2013-03-11 2020-04-21 Amazon Technologies, Inc. Domain and intent name feature identification and processing
US9299347B1 (en) * 2014-10-22 2016-03-29 Google Inc. Speech recognition using associative mapping
US10867256B2 (en) * 2015-07-17 2020-12-15 Knoema Corporation Method and system to provide related data
KR102413693B1 (ko) * 2015-07-23 2022-06-27 삼성전자주식회사 음성 인식 장치 및 방법, 그를 위한 모델 생성 장치 및 방법
US10277743B1 (en) * 2017-03-21 2019-04-30 Amazon Technologies, Inc. Configurable natural language contact flow
US10325602B2 (en) * 2017-08-02 2019-06-18 Google Llc Neural networks for speaker verification
US11394667B2 (en) * 2017-10-03 2022-07-19 Rupert Labs, Inc. Chatbot skills systems and methods
WO2019081782A1 (en) 2017-10-27 2019-05-02 Deepmind Technologies Limited AUTOMATIC LEARNING SYSTEMS WITH PARAMETER-BASED PARAMETER ADAPTATION FOR RAPID OR LOWER LEARNING
CN108334891B (zh) * 2017-12-15 2021-01-05 北京奇艺世纪科技有限公司 一种任务型意图分类方法及装置
US10977446B1 (en) * 2018-02-23 2021-04-13 Lang Artificial Intelligence Inc. Unsupervised language agnostic intent induction and related systems and methods
US10811009B2 (en) * 2018-06-27 2020-10-20 International Business Machines Corporation Automatic skill routing in conversational computing frameworks
US11107463B2 (en) * 2018-08-01 2021-08-31 Google Llc Minimum word error rate training for attention-based sequence-to-sequence models
US11061954B2 (en) * 2018-09-21 2021-07-13 Salesforce.Com, Inc. Intent classification system
US11551004B2 (en) * 2018-11-13 2023-01-10 Asapp, Inc. Intent discovery with a prototype classifier
CN109597994B (zh) 2018-12-04 2023-06-06 挖财网络技术有限公司 短文本问题语义匹配方法和系统
US10586532B1 (en) * 2019-01-28 2020-03-10 Babylon Partners Limited Flexible-response dialogue system through analysis of semantic textual similarity
WO2020176588A1 (en) * 2019-02-27 2020-09-03 Google Llc Identifying key-value pairs in documents
US20200293874A1 (en) * 2019-03-12 2020-09-17 Microsoft Technology Licensing, Llc Matching based intent understanding with transfer learning
US11361470B2 (en) * 2019-05-09 2022-06-14 Sri International Semantically-aware image-based visual localization
US10733497B1 (en) * 2019-06-25 2020-08-04 Progressive Casualty Insurance Company Tailored artificial intelligence
US11508365B2 (en) * 2019-08-19 2022-11-22 Voicify, LLC Development of voice and other interaction applications
US11538468B2 (en) * 2019-09-12 2022-12-27 Oracle International Corporation Using semantic frames for intent classification

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001306090A (ja) 2000-04-25 2001-11-02 Sharp Corp 対話装置および方法、音声制御装置および方法、ならびにコンピュータを対話装置および音声制御装置として機能させるためのプログラムをそれぞれ記録したコンピュータ読取可能な記録媒体
JP2016156845A (ja) 2015-02-23 2016-09-01 Kddi株式会社 ユーザ対話システムと共にユーザ操作を支援する対話支援プログラム、サーバ及び方法

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
A Deep Architecture for Matching Short Texts，NIPS13： Proceedings of the 26th International Conference on Neural Information Processing Systems -Volume１，2013年12月05日，pp.1367-1375，https://dl.acm.org/doi/10.5555/2999611.2999764

Also Published As

Publication number Publication date
EP4028932B1 (en) 2024-06-19
US20210082424A1 (en) 2021-03-18
US11914962B2 (en) 2024-02-27
WO2021050170A1 (en) 2021-03-18
CN114365120B (zh) 2026-01-09
CN114365120A (zh) 2022-04-15
JP2022547704A (ja) 2022-11-15
EP4028932A1 (en) 2022-07-20

Similar Documents

Publication Publication Date Title
JP7781053B2 (ja) 訓練を減らした意図認識技術
JP7812326B2 (ja) 動的なコンテキスト対話セッション延長
US11935521B2 (en) Real-time feedback for efficient dialog processing
JP2022547596A (ja) チャットボットシステムにおける無関係な発話の検出
JP7692482B2 (ja) ニューラルネットワークにおける過剰予測のための方法およびシステム
JP2026027326A (ja) 自然言語プロセッサのための複数特徴均衡化
US11810553B2 (en) Using backpropagation to train a dialog system
US12340172B2 (en) Semantic parser including a coarse semantic parser and a fine semantic parser
US12482457B2 (en) Using a generative adversarial network to train a semantic parser of a dialog system
US11403462B2 (en) Streamlining dialog processing using integrated shared resources
US11462208B2 (en) Implementing a correction model to reduce propagation of automatic speech recognition errors

Legal Events

Date Code Title Description
A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20230704

A621 Written request for application examination

Free format text: JAPANESE INTERMEDIATE CODE: A621

Effective date: 20230704

A977 Report on retrieval

Free format text: JAPANESE INTERMEDIATE CODE: A971007

Effective date: 20240827

A131 Notification of reasons for refusal

Free format text: JAPANESE INTERMEDIATE CODE: A131

Effective date: 20240910

A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20241203

A131 Notification of reasons for refusal

Free format text: JAPANESE INTERMEDIATE CODE: A131

Effective date: 20250401

A601 Written request for extension of time

Free format text: JAPANESE INTERMEDIATE CODE: A601

Effective date: 20250630

A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20250724

TRDD Decision of grant or rejection written
A01 Written decision to grant a patent or to grant a registration (utility model)

Free format text: JAPANESE INTERMEDIATE CODE: A01

Effective date: 20251028

A61 First payment of annual fees (during grant procedure)

Free format text: JAPANESE INTERMEDIATE CODE: A61

Effective date: 20251125

R150 Certificate of patent or registration of utility model

Ref document number: 7781053

Country of ref document: JP

Free format text: JAPANESE INTERMEDIATE CODE: R150