CN114241652A - Queuing number-taking control method and device and computer readable storage medium - Google Patents
Queuing number-taking control method and device and computer readable storage medium Download PDFInfo
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- CN114241652A CN114241652A CN202210164669.9A CN202210164669A CN114241652A CN 114241652 A CN114241652 A CN 114241652A CN 202210164669 A CN202210164669 A CN 202210164669A CN 114241652 A CN114241652 A CN 114241652A
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- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
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Abstract
The invention discloses a queuing number-taking control method, a queuing number-taking control device and a computer readable storage medium, wherein the method comprises the following steps: receiving gate entry information sent by a gate machine; when corresponding target user information is obtained according to the set of the gate entry information and the reserved user information, generating waiting information of the target user information according to current ranking information, and sending control information to the gate machine, wherein the control information comprises a gate opening instruction of the gate machine; and associating the target user information with the waiting information corresponding to the target user information. The method of the invention generates the waiting information of the target user information according to the current queuing information on the premise that the target user information is determined by the set of the gate entry information and the reserved user information, and simultaneously sends a gate opening instruction to the gate machine to open the gate to allow the reserved user to enter, thereby facilitating the maintenance of the transaction order.
Description
Technical Field
The invention relates to the technical field of self-service office equipment, in particular to a queuing and number-taking control method and device and a computer readable storage medium.
Background
In order to handle various services orderly, a user realizes the queuing by a mode of reserving the services, and the user of the corresponding number called by a mode of calling the number on site submits materials to a corresponding window so as to handle the services.
Frequently, in the office, the situation that a user without a reservation enters the office channel is met, so that a manager needs to guide the user without the reservation to leave the office channel, and further staff in the office is disordered, and the efficiency of handling the business by the user is influenced.
Disclosure of Invention
The invention provides a queuing number-taking control method, a queuing number-taking control device and a computer readable storage medium, and aims to improve the work efficiency of a work place.
In order to achieve the above object, the present invention provides a queuing number-taking control method, which comprises:
receiving gate entry information sent by a gate machine;
when corresponding target user information is obtained according to the set of the gate entry information and the reserved user information, generating waiting information of the target user information according to current ranking information, and sending control information to the gate machine, wherein the control information comprises a gate opening instruction of the gate machine;
and associating the target user information with the waiting information corresponding to the target user information.
Optionally, the queuing and number-taking control method further includes:
and when the corresponding target user information cannot be obtained according to the set of the gate entry information and the reserved user information, sending a prompt message that the user does not reserve to the gate machine.
Optionally, generating the waiting information of the target user information according to the current ranking information includes:
acquiring the number of users of the current queuing information;
and when the number of the users meets a preset queuing condition, acquiring the waiting information of the target user information.
Optionally, the preset queuing condition is that the number of the users is less than or equal to a preset number, and an absolute value of a time difference between the reserved time and the current time in the target user information is less than or equal to a preset time difference.
Optionally, generating the waiting information of the target user information according to the current ranking information includes:
acquiring the reserved time in the target user information;
and when the absolute value of the time difference between the reserved time and the current time is less than or equal to a preset time difference, obtaining the waiting information of the target user information.
Optionally, when obtaining the corresponding target user information according to the set of the entry information and the reserved user information, the method further includes:
acquiring the reserved time in the target user information;
and when the current time point does not belong to the time range corresponding to the reserved time, obtaining the prompt information of the reserved overtime or the reserved time not reached.
Optionally, the queuing and number-taking control method further includes:
when the gate exit information sent by the gate machine is received, searching the target user information matched with the gate exit information from the current queuing information;
and deleting the target user information from the current ranking information, and/or marking the target user information as a transacted business state, and sending a gate opening instruction to the gate machine.
Optionally, after receiving the brake exit information sent by the brake, the method further includes:
determining output time according to the waiting information, wherein the output time is the time of the called number of the user corresponding to the target user information;
and determining control information of the gate according to the output time, wherein the control information comprises a gate opening instruction or a gate closing instruction of the gate.
In addition, in order to achieve the above object, the present invention further provides a queuing number-taking control device, including: the queuing and number-taking control program is stored in the memory and can run on the processor, and when being executed by the processor, the queuing and number-taking control program realizes the steps of the queuing and number-taking control method.
Furthermore, to achieve the above object, the present invention further provides a computer-readable storage medium having stored thereon an queuing number-taking control program, which when executed by the processor implements the steps of the queuing number-taking control method as described above.
According to the queuing and number-taking control method, the queuing and number-taking control device and the computer readable storage medium, when the target user information is obtained according to the set of the entry information and the reserved user information, namely the user information matched with the entry information is searched from the reserved user information, and the user information is defined as the target user information, the waiting information of the target user information is generated according to the current queuing information, so that the waiting information of the reserved user is automatically generated when the reserved user enters the gate, the intellectualization of a queuing and number-taking mode is improved, the service handling efficiency is improved, in addition, the control information is sent to the gate machine, the gate is opened to allow the reserved user to enter, the service handling order of a service handling place is conveniently maintained, and the service handling efficiency is further improved.
Drawings
Fig. 1 is a schematic structural diagram of a queuing and number-taking control device according to each embodiment of the queuing and number-taking control method of the present invention;
FIG. 2 is a flowchart illustrating a queuing number-taking control method according to a first embodiment of the present invention;
FIG. 3 is a schematic diagram of a first process of generating waiting information according to a first embodiment of the queuing and queuing control method of the present invention;
FIG. 4 is a diagram illustrating a second process of generating waiting information according to the first embodiment of the queuing and queuing control method of the present invention;
fig. 5 is a flowchart illustrating a queuing number-taking control method according to a third embodiment of the present invention.
The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
In the following description, suffixes such as "module", "component", or "unit" used to denote elements are used only for facilitating the explanation of the present invention, and have no specific meaning in itself. Thus, "module", "component" or "unit" may be used mixedly.
Referring to fig. 1, fig. 1 is a schematic structural diagram of a queuing and number-taking control device according to various embodiments of a queuing and number-taking control method of the present invention. As shown in fig. 1, the queuing and number-taking control device may include: a memory 101 and a processor 102. Those skilled in the art will appreciate that the block diagram of the terminal shown in fig. 1 does not constitute a limitation of the terminal, and that the terminal may include more or less components than those shown, or may combine certain components, or a different arrangement of components. The memory 101 stores therein an operating system and a queuing and fetching control program. The processor 102 is a control center of the queuing and fetching control device, and the processor 102 executes the queuing and fetching control program stored in the memory 101 to realize the steps of each embodiment of the queuing and fetching control method of the present invention.
Optionally, the queuing and number-taking control device may further include a Display unit 103, where the Display unit 103 includes a Display panel, and the Display panel may be configured in the form of a Liquid Crystal Display (LCD), an Organic Light-Emitting Diode (OLED), or the like, and is used to output an interface for displaying user browsing.
Optionally, the queuing and queuing control device may further include a communication unit 104, where the communication unit 104 establishes data communication with the gate through a network protocol (the data communication may be IP communication or bluetooth channel), so as to implement data transmission with the gate, such as receiving gate entry information sent by the gate or sending control information to the gate.
Based on the structural block diagram of the queuing and number-taking control device, various embodiments of the queuing and number-taking control method are provided.
In a first embodiment, the present invention provides a queuing and number-taking control method, please refer to fig. 2, and fig. 2 is a flowchart illustrating the queuing and number-taking control method according to the first embodiment of the present invention. In this embodiment, the queuing and number-taking control method includes the following steps:
step S10, receiving gate entry information sent by a gate machine;
the gate entry information refers to user information of a gate entry user who passes through the gate. Entry information includes but is not limited to subscriber identity. Wherein the user identification is usable as a unique identification for determining the user. The user identification includes at least one of a user name, a user's identification number, and a user's telephone number.
Receiving gate entry information sent by a gate, acquiring a face image of a gate entry user through a camera device arranged at the gate, identifying the face image at the gate to acquire the gate entry information, and directly sending the gate entry information through the gate to acquire the gate entry information; the two-dimensional code containing the entry information can also be presented when the entry user enters the gate, and the gate machine scans the two-dimensional code to obtain the entry information and then sends the entry information to obtain the entry information.
Optionally, the two-dimensional code including the entry information may generate the two-dimensional code according to the reservation information filled by the entry user when the entry user successfully reserves the service reservation, and send the two-dimensional code to the entry user, where the reservation information includes a user identifier, a reservation service, and a reservation time.
Step S20, when corresponding target user information is obtained according to the set of the gate entry information and the reserved user information, generating waiting information of the target user information according to the current queuing information, and sending control information to the gate machine, wherein the control information comprises a gate opening instruction of the gate machine;
step S30, associating the target user information with the waiting information corresponding to the target user information.
The subscribed user information includes a user identification, a subscribed service, and a subscription time. The set of the subscribed user information comprises a set formed by the subscribed user information corresponding to all subscribed users transacting the service. The current queuing information is waiting information, that is, queuing number, for which the number has been cumulatively fetched from the current queuing list, and the queuing number to be fetched can be determined according to the current queuing information to obtain the waiting information of the target user information, for example: when the current queuing number information is 25, the queuing number to be fetched is 26, and 26 is waiting information of the target user information. The waiting information of the target user information refers to the queuing number of the user corresponding to the target user information. The target user information refers to user information matched with the entrance gate information in the reserved user information. And the waiting information of accumulated number taking in the queue waiting list corresponds to the associated target user information respectively.
The corresponding target user information is obtained according to the set of the entry information and the reserved user information, namely, the user information matched with the entry information in the set of the reserved user information is determined as the target user information, the target user identification matched with the user identification of the entry information can be searched from all user identifications contained in the reserved user information, the reserved user information corresponding to the target user identification is determined as the target user information, the waiting information of the target user information is further generated according to the current queuing information, the reserved service is queued and waited for handling according to the waiting information, the target user information and the waiting information corresponding to the target user are associated, so that the target user information and the waiting information form a corresponding relation, and the target user information corresponding to the waiting information can be determined when the waiting information is output.
And sending control information to the gate machine under the condition that the waiting information of the target user information is generated according to the current ranking information so as to enable a gate opening instruction of the gate machine, and receiving the gate opening instruction at the gate machine to control the gate of the gate machine to be opened so as to enable the gate entering user to pass.
Optionally, the control information further includes a print instruction of the waiting information, so that the printer receives the print instruction and outputs the waiting information through the printer, so that the entry user knows the waiting information. On the other hand, the printing instruction further comprises the related information of the reserved service, so that the user can conveniently transact the service according to the related information of the reserved service.
Optionally, when the corresponding target user information is obtained according to the entry information and the reserved user information in step S20, after the waiting information of the target user information is generated according to the current ranking information, the reserved information of the terminal device of the user is obtained according to the target user information, and the waiting information may be sent to the terminal device of the user corresponding to the target user information according to the reserved information, so that the entry user knows the waiting information. The terminal equipment comprises a mobile phone and wearable equipment; alternatively, the reservation information may be one or more of a mailbox address and telephone information.
As an optional implementation manner, the queuing and number-taking control method further includes:
and when the corresponding target user information cannot be obtained according to the set of the gate entry information and the reserved user information, sending a prompt message that the user does not reserve to the gate machine.
When the corresponding target user information cannot be obtained according to the gate entry information and the set of the reserved user information, namely, the user information which is not matched with the gate entry information in the set of the reserved user information indicates that the gate entry user does not perform the reservation operation of reserving service transaction in advance, the prompt information which is not reserved by the user is sent to the gate machine, so that the gate machine outputs the prompt information which is not reserved by the user when receiving the prompt information and does not pass through, and the gate entry user is prompted to perform the reservation operation. It is easy to understand that the reservation operation may be an online reservation or an offline reservation.
Optionally, an indication of the on-site appointment may be added to the reminder message.
Optionally, after step S10, the method further includes:
and when the corresponding target user information cannot be obtained according to the set of the gate entry information and the reserved user information, sending a prompt message that the user does not reserve to the gate machine.
As an alternative implementation, after step S10, the method further includes:
acquiring the reservation time in the target user information when the corresponding target user information is obtained according to the set of the gate entry information and the reserved user information;
when the current time point belongs to the time range corresponding to the reserved time, generating the waiting information of the target user information according to the current queuing information, and sending the control information to the gate machine;
and when the current time point does not belong to the time range corresponding to the reserved time, sending a prompt message of reserving overtime or not reaching the reserved time to the gate.
When the corresponding target user information is obtained according to the set of the gate entering information and the reserved user information, the reserved user can enter a processing place through the gate to wait for processing the reserved service, the reserved time in the target user information is obtained, when the current time point does not belong to the time range corresponding to the reserved time, the reserved time of the reserved user for processing the reserved service is not reached, and prompt information of reserved overtime or reserved time is obtained.
It is easy to understand that when the current time point belongs to the time range corresponding to the reserved time, the reserved service handling time of the reserved user is indicated to be reached, waiting information of target user information is generated according to the current queuing information, control information is sent to the gate, the reserved user is allowed to enter the handling place, the time length of queuing or waiting when the reserved user enters the handling place can be reduced, and the reserved service handling is completed quickly.
As an alternative implementation manner, the generating of the waiting information of the target user information according to the current ranking information in step S20 includes: acquiring the reserved time in the target user information; and when the current time point belongs to the range corresponding to the reserved time, generating the waiting information of the target user information according to the current ranking information. The specific implementation of this embodiment is not described herein again.
As an alternative implementation, please refer to fig. 3, where fig. 3 is a first flowchart illustrating a process of generating turn information according to a first embodiment of the queuing and number-taking control method of the present invention, and the step S20 of generating turn information of the target user information according to the current queuing information includes:
step S21, obtaining the number of users of the current queuing information;
and step S22, when the number of the users meets the preset queuing condition, obtaining the waiting information of the target user information.
The number of users of the current queuing information refers to the total number of users in the queuing waiting list in queuing. The preset queuing condition is that the number of users is less than or equal to the preset number. When the number of the users meets the preset queuing condition, the number of the users who are queuing for waiting is small, waiting information of target user information is obtained, so that the number of the users of the current queuing information is controlled within a reasonable personnel density range, and the waiting information can be continuously output.
Optionally, the preset queuing condition is that the number of users is less than or equal to a preset number, and an absolute value of a time difference between the reserved time and the current time in the target user information is less than or equal to a preset time difference.
It is understood that people density can refer to the number of people that a unit area has. For example: 1 person per square meter, 2 persons per square meter, 3 persons per square meter, 4 persons per square meter, 5 persons per square meter.
Optionally, step S22 includes: and when the number of the users of the current queuing information meets a preset queuing condition, acquiring the waiting information of the target user information according to the current queuing information.
As an optional implementation manner, please refer to fig. 4, where fig. 4 is a second flowchart illustrating a waiting information generation process in the first embodiment of the queuing and queuing control method of the present invention, and when the step S20 obtains corresponding target user information according to the set of the entry information and the reserved user information, the method further includes:
step S23, obtaining the reserved time in the target user information;
step S24, when the absolute value of the time difference between the reserved time and the current time is less than or equal to a preset time difference, obtaining the waiting information of the target user information.
The preset queuing condition is that the absolute value of the time difference is less than or equal to the value of the preset time difference according to the time difference between the time point corresponding to the reserved time and the current time point; that is, it is indicated that the waiting information of the reserved user can be generated according to the current queuing information based on the current time point, for example, if the reserved time is in the time range corresponding to the reserved time difference, and the control information is sent to the gate machine, so that the reserved user enters the transaction place through the gate machine to queue for waiting.
It should be noted that, based on the reservation time difference, a corresponding time range before and after the current time point is obtained, and the reserved user in the time range is determined. The reserved users in the time range can be reserved users which reach the handling place by exceeding the reserved time; on the other hand, the reserved user in the time range may be a reserved user who has not reached the reserved time to the office. For example, when the current time point is 11:00 am, assuming that the preset time difference is 2 hours, the corresponding time range of the reserved time difference before and after the current time point is 9:00 am to 13:00 am, which may be convenient for 9 am: the reserved users corresponding to the reserved time within the time range of 00 to 11:00 am enter the handling place through the gate to queue for waiting, and the reserved users corresponding to the reserved time within the time range of 11:00 am to 13:00 am can conveniently acquire waiting information in advance and enter the handling place through the gate to queue for waiting, so that the waiting information can be output sustainably.
Optionally, step S24 includes obtaining the waiting information of the target user information according to the current ranking information when the absolute value of the time difference between the reserved time and the current time is less than or equal to a preset time difference.
In the technical scheme disclosed in this embodiment, on the premise that target user information is obtained according to the entry information and the reserved user information, that is, user information matched with the entry information is found from the reserved user information to obtain the target user information, the waiting information of the target user information is generated according to the current queuing information, so that the waiting information of the reserved user is automatically generated when the reserved user enters the gate, and the intellectualization of the queuing and number taking manner and the efficiency of handling the service are improved. In addition, control information is sent to the gate machine, so that the reserved users are allowed to enter the gate machine, the handling order of the handling places is convenient to maintain, and the efficiency of handling the business is further improved.
In a second embodiment proposed on the basis of the first embodiment, step S20 includes:
acquiring the number of users of the current queuing information and/or the reservation time in the target user information when acquiring the corresponding target user information according to the set of the entry information and the reserved user information;
and when the reservation time and/or the number of the users meet a preset queuing condition, generating the waiting information of the target user information according to the current queuing information, and sending the control information to the gate machine.
In the practical application process, the system is convenient for maintaining the handling order of the handling places or realizing the control of epidemic infectious diseases, controlling the personnel density of the handling places, reducing the personnel aggregation and reducing the infection risk.
When the corresponding target user information is obtained according to the set of the gate entry information and the reserved user information, and the reserved user can enter a transaction place through the gate to wait for transaction of the reserved service, the reserved time in the target user information can be obtained, and when the reserved time meets a preset queuing condition, waiting information of the target user information is generated according to the current queuing information, and the reserved user can enter the transaction place to wait for transaction of the reserved service; or the number of users of the current queuing information can be acquired, and when the number of users meets the preset queuing condition, the waiting information of the target user information is generated according to the current queuing information; the number of users of the current queuing information and the reservation time in the target user information can also be acquired, and when the reservation time and the number of users meet the preset queuing condition, the waiting information of the target user information is generated according to the current queuing information, which is not limited. The number of users in the current queuing information is the total number of users in the queuing waiting list.
Optionally, the preset number conditions include: the number of users is less than or equal to the preset number; and/or the absolute value of the time difference between the time point corresponding to the reserved time and the current time point is less than or equal to the preset time difference.
Optionally, the preset number conditions include: the number of users is less than or equal to the preset number; and the absolute value of the time difference between the time point corresponding to the reserved time in the target user information and the current time point is less than or equal to the preset time difference. That is, when the person density on the site is within a controllable range and the reservation time in the target user information is within a predetermined range, the user corresponding to the current target user information is allowed to enter the site.
It should be noted that when the preset queuing condition is that the number of the users is less than or equal to the preset number, it indicates that the number of the users who are queuing for turns is small, the turn information of the target user information can be generated according to the current queuing information, and the control information is sent to the gate machine, so that the reserved users enter the place for queuing through the gate machine, the number of the users of the current queuing information is controlled within a reasonable personnel density range, and the turn information is output sustainably.
The preset queuing condition is that the absolute value of the time difference is less than or equal to the value of the preset time difference according to the time difference between the time point corresponding to the reserved time and the current time point; that is, it is indicated that the waiting information of the reserved user can be generated according to the current queuing information based on the current time point, for example, if the reserved time is in the time range corresponding to the reserved time difference, and the control information is sent to the gate machine, so that the reserved user enters the transaction place through the gate machine to queue for waiting.
It should be noted that, based on the reservation time difference, a corresponding time range before and after the current time point is obtained, and the reserved user in the time range is determined. The reserved users in the time range can be reserved users which reach the handling place by exceeding the reserved time; on the other hand, the reserved user in the time range may be a reserved user who has not reached the reserved time to the office. For example, when the current time point is 11:00 am, assuming that the preset time difference is 2 hours, the corresponding time range of the reserved time difference before and after the current time point is 9:00 am to 13:00 am, which may be convenient for 9 am: the reserved users corresponding to the reserved time within the time range of 00 to 11:00 am enter the handling place through the gate to queue for waiting, and the reserved users corresponding to the reserved time within the time range of 11:00 am to 13:00 am can conveniently acquire waiting information in advance and enter the handling place through the gate to queue for waiting, so that the waiting information can be output sustainably.
Optionally, when the reserved time and the number of users meet a preset queuing condition, generating waiting information of the target user information according to the current queuing information, wherein the preset queuing condition includes: the number of the users is less than or equal to the preset number, and the absolute value of the time difference between the time point corresponding to the reserved time and the current time point is less than or equal to the preset time difference. If the number of the users is less than or equal to the preset number, determining whether an absolute value of a time difference between a time point corresponding to the reserved time and a current time point is less than or equal to the preset time difference, and if so, generating waiting information of the target user information according to the current number information.
Optionally, whether the absolute value of the time difference between the time point corresponding to the reserved time and the current time point is smaller than or equal to a preset time difference is further judged, a reserved user corresponding to the time point corresponding to the reserved time and the current time point is judged to be smaller than or equal to the preset time difference, waiting information is acquired in advance and enters a transaction place through a gate to queue for waiting, and then a reserved user corresponding to the time point corresponding to the current time and the reserved time is judged to be smaller than or equal to the preset time difference and having exceeded the reserved time, so that the reserved user arriving at the transaction place according to the reserved time preferentially handles the reserved service.
Optionally, when the reservation time and/or the number of users do not meet the preset queuing condition, it indicates that the reserved users cannot enter the transaction place through the gate to wait for transaction of the reservation service, so as to limit the number of waiting users currently transacting the reservation service, thereby facilitating order maintenance.
In the technical scheme disclosed in this embodiment, when the corresponding target user information is obtained according to the set of the entry information and the reserved user information, it is indicated that the entry information and the target user information are the reserved user information, and when it is determined that the number of users of the current queuing information and/or the reservation time in the target user information satisfy the preset queuing condition, that is, the reservation time and/or the number of users currently queuing are used as the conditions for waiting for the reserved users and the restriction condition of the gate, the number of waiting users currently handling the service can be restricted, so that the order can be maintained conveniently.
Referring to fig. 5, a third embodiment of a queuing and number-taking control method according to the present invention is shown in fig. 5. In this embodiment, after step S30, the method further includes:
step S40, when receiving the gate-out information sent by the gate machine, searching the target user information matched with the gate-out information from the current ranking information;
and step S50, deleting the target user information from the current queuing information, and/or marking the target user information as a transacted business state and sending a gate opening instruction to the gate machine.
The target user information includes a user identifier and a reservation time. And adding the associated target user information and the waiting information into a queue list, outputting the waiting information according to the reservation time and the current handling flow information of the queue list, and informing a user corresponding to the target user information to handle the reservation service according to the waiting information.
Optionally, in order to avoid that the user forgets the waiting information, so that the user can timely know that the reserved service can be handled, the waiting information is output according to the queuing waiting list according to the reserved time and the current handling flow information, and simultaneously, target user information such as a user identifier, namely a user name, is output.
It should be noted that the current queuing information refers to waiting information, that is, a queuing number, for which a number has been cumulatively fetched by the current queuing list, and the current queuing information can be simply understood as the queuing list. Optionally, between step S30 and step S40, adding the associated target user information and the waiting information to a queue list, so as to output the waiting information according to the reserved time and the current transaction flow information according to the queue list.
Optionally, step S50 includes deleting the target user information and the waiting information associated with the target user information from the queue list, and sending a gate opening instruction to the gate machine.
In the practical application process, even if a user who has acquired the waiting information to the transaction place of the reserved service and waited for transaction is away from the transaction place due to affair processing in the waiting process, in order to avoid the situation that the user who has left the transaction place needs to wait for a period of time to confirm the departure of the user after the waiting information of the user leaves the transaction place is output, the waiting time for waiting for the reserved service for the user at the transaction place is increased, the transaction efficiency of the reserved service is reduced, when the gate-out information sent by the gate machine is received, the target user information matched with the gate-out information is searched from the queue-up list, the target user information and the waiting information related to the target user information are deleted from the queue-up list, or the target user information is marked as a handled service state, and the waiting information of the user who leaves the transaction place in advance in the waiting process is not directly output, and sending a gate opening instruction to the gate machine so as to control the gate machine to open the gate through the gate opening instruction to enable the gate-out user to pass.
It should be noted that the specific implementation manner of receiving the exit information sent by the gate machine is the same as that of receiving the entry information sent by the gate machine in the first embodiment, and details are not described here.
As an alternative embodiment, step S50 includes:
when receiving the brake exit information sent by a brake, acquiring the brake exit duration of a user corresponding to the brake exit information;
and when the brake-out duration is greater than or equal to the preset duration, searching the target user information matched with the brake-out information from the queue waiting list.
In the practical application process, in order to avoid the situation that the user returns to the handling place to handle the reserved service again after going out of the gate, the time for going out of the gate of the user can be timed when the user goes out of the gate so as to obtain the time length for going out of the gate of the user corresponding to the information of the taken out gate, when the time length for the user going out of the gate is greater than or equal to the preset time length, the fact that the user leaves the handling place at a high probability can be confirmed, and the user does not return to the handling place any more, the target user information matched with the information of the going out of the gate is searched in the queuing waiting list, the target user information and the waiting information of the target user are deleted from the queuing list, the waiting information of the user leaving the handling place in advance in the waiting process is not directly output, the waiting time length for waiting for handling the reserved service by the user at the handling place is shortened, and the handling efficiency is improved.
Optionally, the preset time duration may be preset, and the preset time duration may be determined according to the gate-out time point of the gate-out user and the lower limit time point of the reserved time of the gate-out user, for example, the gate-out time point of the gate-out user is 15 pm: 00, the preset time of the user going out of the lock is 15:30 pm to 16:30 pm, and the preset time duration can be determined according to the absolute value of the time difference between 15:00 pm and 16:30 pm, namely the preset time duration is 1 hour and 30 minutes.
As an optional implementation manner, after step S40, the method further includes:
determining output time according to the waiting information, wherein the output time is the time of the called number of the user corresponding to the target user information;
and determining control information of the gate according to the output time, wherein the control information comprises a gate opening instruction or a gate closing instruction of the gate.
The output time is the time of the called number of the user corresponding to the target user information. The method comprises the steps of determining output time according to waiting information, namely obtaining the output time of the output waiting information, and determining whether a user corresponding to target user information associated with the waiting information completes service handling or not through the output time. In addition, prompt information of incomplete service handling can be output to the gate machine to prompt the user; or, outputting warning information to prompt the administrator that the condition that the user does not finish business handling and exits the lock exists. When the output time is available, the user corresponding to the target user information related to the waiting information can be understood to have finished business handling, and the control information of the gate machine is determined to be a gate opening instruction, so that the user corresponding to the target user information related to the waiting information can pass through the gate.
Optionally, when the output time for obtaining the output waiting information is obtained, the target user information corresponding to the waiting information may be marked as a transacted user.
Optionally, the step of determining the control information of the gate according to the output time includes obtaining the current time, determining a time difference according to the current time and the output time, and when the time difference is less than or equal to a preset time difference, indicating that the user corresponding to the waiting information is in a service non-handling state, and determining that the control information of the gate is a gate closing instruction. In addition, prompt information of incomplete service handling can be output to the gate machine to prompt the user; or, outputting warning information to prompt the administrator that the condition that the user does not finish business handling and exits the lock exists. It can be understood that when the time difference is greater than the preset time difference, it indicates that the user corresponding to the waiting information is in a service transacted state, and determines the control information of the gate machine as a gate opening instruction, so that the user corresponding to the waiting information goes out of the gate and passes.
In the technical scheme disclosed in the embodiment, when the prompt information of unfinished service transaction is output to the gate to prompt the user, and the user confirms to leave; and outputting warning information to prompt an administrator that the user does not complete business handling and exits, and adopting the following strategies under the condition that the user confirms to leave:
the gate machine can acquire the gate-out information of the user, target user information matched with the gate-out information is searched from the queue list, and the target user information and the waiting information associated with the target user information are deleted from the queue list, so that the condition that the waiting information of the user is still recorded and output after the user leaves a transaction place without handling the reservation service is avoided, the waiting information of the user leaving the transaction place in advance and not handling the service is not output, the transaction efficiency can be effectively improved, and the waiting time is saved.
In a fourth embodiment proposed on the basis of the first embodiment, the second embodiment or the third embodiment, in this embodiment, after step S30, the method further includes:
when the gate-out information sent by the gate machine is received, determining the handling process information of the reserved service of the user according to the gate-out information;
when the transaction flow information is that the transaction is completed, a gate opening instruction is sent to the gate machine;
and when the transaction flow information is not completed, sending prompt information containing the flow to be handled to the gate, and outputting the prompt information when the gate receives the prompt information.
The gate exit information refers to user information of a user who exits the gate through the gate machine. The exit information includes, but is not limited to, a user identifier, wherein the exit information has the same definition as the user identifier of the entry information in the first embodiment, and is not described herein again. The reservation service refers to a transaction or a service that a user reserves through a reservation system, for example, the reservation service may be a reservation visa, a reservation identity card, a reservation physical examination, and the like. The process information means the process steps required for completing the subscription service.
It should be noted that, in the process of handling the reserved service by the user, the flow steps handled by the user may be recorded correspondingly according to all the flow steps required for completing the handling of the reserved service, and then, the handling flow information corresponding to each user is recorded.
Optionally, the transacted flow information includes transacted flow steps and pending flow steps.
In the actual application process, the user is unfamiliar with the processing flow information of the reserved service, so that the user leaves a processing place without processing the reserved service and needs to process the reserved service again. When the user goes out of the gate and receives the gate-out information sent by the gate machine, the user is indicated to leave the transaction place for transacting the reserved service, and the transaction flow information of the reserved service of the user can be determined through the gate-out information; when the reserved service is confirmed to be transacted through the transaction flow information, all flow steps required by the user for transacting the reserved service are indicated to be completed, and a gate opening instruction is sent to the gate machine so that the user can exit the gate through the gate machine; on the other hand, when the reserved service is determined to be not finished through the transaction flow information, all flow steps indicating that the user does not finish the reserved service are sent, and the prompt information containing the flow to be handled is sent to the gate, so that the user can continuously handle the service which is not handled, and the condition of secondary handling is avoided; or, according to the prompt information, the user can conveniently confirm whether to leave the office place in advance. The to-be-handled process refers to a process step to be handled, and the process step to be handled can be determined according to the process information.
In the technical scheme disclosed in the embodiment, when a user is out of a gate, gate taking-out information is obtained through a gate machine, so that processing flow information of a reserved service when the user is out of the gate is determined according to the gate taking-out information, and further, when the processing flow information determines that the reserved service is completed when the user is out of the gate, all flow steps indicating that the reserved service is completed can be sent to the gate machine to allow the user of the gate to pass, so that the situation that the user leaves a processing place when the reserved service is not completed due to unfamiliarity with the whole processing flow information of the reserved service is avoided; when the reserved service is determined to be not completed when the user is released from the gate through the processing flow information, all flow steps indicating that the user does not complete the reserved service are indicated, the prompt information is sent to the gate and output through the gate, so that the user can know the to-be-processed flow of the reserved service, and the situation that the user mistakenly thinks that the reserved service is completed due to unfamiliar with the processing flow information of the reserved service and secondary processing is caused is avoided.
The invention also provides a queuing number-taking control device, which comprises: the queuing and number-taking control method comprises a memory, a processor and a queuing and number-taking control program which is stored in the memory and can run on the processor, wherein the queuing and number-taking control program realizes the steps of the queuing and number-taking control method according to any one of the above embodiments when being executed by the processor.
The present invention further provides a computer-readable storage medium, in which a queuing and number-taking control program is stored, and when being executed by a processor, the queuing and number-taking control program implements the steps of the queuing and number-taking control method according to any of the above embodiments.
In the embodiments of the queuing and number-taking control device and the computer-readable storage medium provided by the present invention, all technical features of the embodiments of the queuing and number-taking control method are included, and the contents of the expansion and explanation of the specification are basically the same as those of the embodiments of the queuing and number-taking control method, and are not described herein again.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or system that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or system. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or system that comprises the element.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a mobile terminal (such as a mobile phone, a computer, a server, a controlled terminal, or a network device) to execute the method of each embodiment of the present invention.
The above description is only a preferred embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications of equivalent structures and equivalent processes, which are made by using the contents of the present specification and the accompanying drawings, or directly or indirectly applied to other related technical fields, are included in the scope of the present invention.
Claims (10)
1. A queuing and number-taking control method is characterized by comprising the following steps:
receiving gate entry information sent by a gate machine;
when corresponding target user information is obtained according to the set of the gate entry information and the reserved user information, generating waiting information of the target user information according to current ranking information, and sending control information to the gate machine, wherein the control information comprises a gate opening instruction of the gate machine;
and associating the target user information with the waiting information corresponding to the target user information.
2. A queuing number taking control method according to claim 1, further comprising:
and when the corresponding target user information cannot be obtained according to the set of the gate entry information and the reserved user information, sending a prompt message that the user does not reserve to the gate machine.
3. A queuing number-taking control method according to claim 1 wherein said generating of the waiting information of the target user information according to the current queuing number information comprises:
acquiring the number of users of the current queuing information;
and when the number of the users meets a preset queuing condition, acquiring the waiting information of the target user information.
4. A queuing number-taking control method according to claim 3 wherein the preset queuing number condition is that the number of users is less than or equal to a preset number and the absolute value of the time difference between the reserved time and the current time in the target user information is less than or equal to a preset time difference.
5. A queuing number-taking control method according to claim 1 wherein said generating of the waiting information of the target user information according to the current queuing number information comprises:
acquiring the reserved time in the target user information;
and when the absolute value of the time difference between the reserved time and the current time is less than or equal to a preset time difference, obtaining the waiting information of the target user information.
6. A queuing number-taking control method according to claim 1, wherein when obtaining corresponding target user information according to the set of the gate-in information and the reserved user information, further comprising:
acquiring the reserved time in the target user information;
and when the current time point does not belong to the time range corresponding to the reserved time, obtaining the prompt information of the reserved overtime or the reserved time not reached.
7. A queuing number control method as claimed in any one of claims 1 to 6 further comprising:
when the gate exit information sent by the gate machine is received, searching the target user information matched with the gate exit information from the current queuing information;
and deleting the target user information from the current ranking information, and/or marking the target user information as a transacted business state, and sending a gate opening instruction to the gate machine.
8. A queuing number-taking control method according to claim 7 wherein, after receiving the gate-out information sent by the gate, further comprising:
determining output time according to the waiting information, wherein the output time is the time of the called number of the user corresponding to the target user information;
and determining control information of the gate according to the output time, wherein the control information comprises a gate opening instruction or a gate closing instruction of the gate.
9. A queuing and number-taking control device is characterized by comprising: a memory, a processor, and an enqueuing and queuing control program stored in the memory and executable on the processor, the enqueuing and queuing control program, when executed by the processor, implementing an enqueuing and queuing control method according to any one of claims 1 to 8.
10. A computer-readable storage medium, characterized in that an enqueue number-taking control program is stored thereon, which when executed by a processor implements an enqueue number-taking control method according to any one of claims 1 to 8.
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