CN114124604B - Communication method, intelligent device, operator business platform and communication system - Google Patents
Communication method, intelligent device, operator business platform and communication system Download PDFInfo
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- CN114124604B CN114124604B CN202111400887.XA CN202111400887A CN114124604B CN 114124604 B CN114124604 B CN 114124604B CN 202111400887 A CN202111400887 A CN 202111400887A CN 114124604 B CN114124604 B CN 114124604B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2816—Controlling appliance services of a home automation network by calling their functionalities
- H04L12/282—Controlling appliance services of a home automation network by calling their functionalities based on user interaction within the home
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
- Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
- Y02P90/02—Total factory control, e.g. smart factories, flexible manufacturing systems [FMS] or integrated manufacturing systems [IMS]
Abstract
The invention provides a communication method, which is applied to intelligent equipment and relates to the technical field of communication, and the method comprises the following steps: responding to receiving a first RCS message instruction, and analyzing the first RCS message instruction to determine an event to be executed; and executing the event to be executed according to the type of the event to be executed. The invention also provides intelligent equipment, an operator business platform and a communication system.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a communications method, an intelligent device, an operator service platform, and a communications system.
Background
Along with the development of science and technology, the types and the number of intelligent devices in families are increased, at present, users generally control the intelligent devices through traditional short messages or APP (application) installed on a terminal, however, the traditional short messages are single in form and often cannot meet the demands of the users, and the APP installed on the terminal makes the control process complicated, so that the user experience is low; in addition, the intelligent equipment in the family has the advantages of multiple terminal types, different multi-network requirements, multiple connection modes, complex operation, different stability and different network protocols, and the difficulty in terminal interaction, namely, the difficulty in interaction among different brands, different platforms and different users, is unavoidable.
Disclosure of Invention
The invention aims to at least solve one of the technical problems in the prior art, and provides a communication method, intelligent equipment, an operator business platform and a communication system, which are used for solving the problems that interaction processes among different brands, different platforms and different users of the intelligent equipment in the prior art are obstructed.
In a first aspect, the present invention provides a communication method, applied to an intelligent device, the method comprising:
responding to receiving a first RCS message instruction, and analyzing the first RCS message instruction to determine an event to be executed;
and executing the event to be executed according to the type of the event to be executed.
In some embodiments, the types of events to be performed include: instruction manipulation;
the executing the event to be executed according to the type of the event to be executed includes:
and executing the operation corresponding to the instruction according to the instruction contained in the event to be executed.
In some embodiments, the types of events to be performed include: service pushing;
the executing the event to be executed according to the type of the event to be executed includes:
and pushing the service information contained in the event to be executed.
In some embodiments, the method further comprises:
sending a second RCS message instruction to an operator service platform, wherein the second RCS message instruction is used for acquiring basic operation services provided by a service provider platform;
and receiving an RCS message reply instruction which is fed back by the operator service platform and is aimed at the second RCS message instruction, wherein the RCS message reply instruction comprises reply information corresponding to basic operation service provided by the service provider platform.
In a second aspect, the present invention also provides a communication method applied to an operator service platform, the method comprising:
receiving a first RCS message instruction;
and sending the first RCS message instruction to an intelligent device, so that the intelligent device can analyze the first RCS message instruction to determine an event to be executed and execute the event to be executed according to the type of the event to be executed.
In some embodiments, after said sending the first RCS message instruction to the smart device, further comprising:
acquiring the service condition information of the intelligent equipment;
and analyzing and storing the use condition information of the intelligent equipment.
In a third aspect, the present invention provides an intelligent device, comprising:
the first receiving module is used for receiving a first RCS message instruction;
the analyzing module is used for responding to the receiving module to receive a first RCS message instruction and analyzing the first RCS message instruction so as to determine an event to be executed;
and the execution module is used for executing the event to be executed according to the type of the event to be executed.
In some embodiments, the smart device further comprises:
the sending module is used for sending a second RCS message instruction to the service provider platform through the operator service platform, wherein the second RCS message instruction is used for acquiring basic operation service provided by the service provider platform;
and the second receiving module is used for receiving an RCS message reply instruction which is fed back by the service provider platform through the operator service platform and is specific to the second RCS message instruction, wherein the RCS message reply instruction comprises reply information corresponding to basic operation service provided by the service provider platform.
In a fourth aspect, the present invention provides an operator business platform comprising:
the receiving module is used for receiving a second RCS message instruction sent by the mobile terminal;
and the sending module is used for sending the second RCS message instruction to the intelligent equipment so that the intelligent equipment can analyze the second RCS message instruction to determine an event to be executed and execute the event to be executed according to the type of the event to be executed.
In some embodiments, the operator business platform further comprises:
the acquisition module is used for acquiring the use condition information of the intelligent equipment;
and the analysis storage module is used for analyzing and storing the use condition information of the intelligent equipment.
In a fifth aspect, the present invention also provides a communication system comprising: mobile terminal, intelligent device and operator business platform; the intelligent equipment adopts the intelligent equipment provided by the invention; the operator service platform provided by the invention is adopted by the operator service platform.
The beneficial technical effects of the invention are as follows:
according to the communication method, the intelligent device, the operator service platform and the communication system, the mobile terminal sends the RCS message instruction to the intelligent device through the operator service platform, and the intelligent device analyzes the RCS message instruction and responds to the RCS message instruction. According to the invention, the intelligent equipment has the function of sending and receiving RCS message instructions, so that the thing which can be done by using App originally is realized in the short message of the mobile phone, the communication of the intelligent equipment is more convenient, the user is helped to receive and send the message instructions from the short message interface entrance, the user experience is improved, the problem that the user needs to frequently download the APP is solved, meanwhile, a terminal message management platform is built for an operator facing to a home scene, various intelligent equipment hardware is integrated and converged, a message connection channel is built with large, medium and small manufacturers, and a more complete home entrance ecological system is built together.
Drawings
Fig. 1 is a flowchart of a communication method according to an embodiment of the present invention;
FIG. 2 is a flow chart of another communication method according to an embodiment of the present invention;
FIG. 3 is a flow chart of yet another communication method according to an embodiment of the present invention;
FIG. 4 is a flowchart of another communication method according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of an intelligent device according to an embodiment of the present invention;
fig. 6 is a schematic structural diagram of another intelligent device according to an embodiment of the present invention;
fig. 7 is a schematic structural diagram of an operator service platform according to an embodiment of the present invention;
fig. 8 is a schematic structural diagram of a communication system according to an embodiment of the present invention;
fig. 9 is a schematic structural diagram of another communication system according to an embodiment of the present invention.
Detailed Description
In order to better understand the technical solutions of the present invention, the following describes in detail the communication method, the intelligent device, the operator service platform and the communication system provided by the present invention with reference to the accompanying drawings.
In the prior art, basic communication functions provided by operators, such as telephone and short message, cannot meet the demands of users. The converged communication (Rich Communication Suite, RCS for short) technology is based on the rich media of the basic communication service of operators, and with the increase of the intelligent demand of the IoE family service, a wide development prospect is provided for the application of the rich media message technology, and more development opportunities are brought for operators. The RCS message is an instant message service provided based on data service, is an upgrade of traditional short messages, and is based on compatibility of traditional short messages and multimedia messages. And supporting the transmission of rich media messages such as texts, pictures, voice fragments and video fragments through a short message application.
The 5G message is a short message service realized based on the RCS technology, and the invention integrates functional interfaces of different intelligent devices in the service platform of the operator, so that the thing which can be realized by using an App originally is realized in the short message of the mobile terminal, and the fusion of the 5G message and the intelligent devices is realized.
Fig. 1 is a flowchart of a communication method according to an embodiment of the present invention, where the communication method is implemented based on an intelligent device, and as shown in fig. 1, the communication method includes:
and step S101, responding to the received first RCS message instruction, and analyzing the first RCS message instruction to determine an event to be executed.
In the embodiment of the invention, the intelligent device has the function of sending and receiving RCS message instructions, and specifically, the RCS SDK is deployed in the intelligent device to enable the intelligent device to have message communication capability (such as 5G message communication capability) based on RCS technology, wherein the SDK is Software Development Kit (software development kit) in short, and can simply provide some files of an application program interface API for a certain programming language, and can also comprise complex hardware capable of communicating with a certain embedded system. SDKs also often include example code, supporting technical notes, or other supporting documents that clarify the suspects for the underlying reference material. The SDK is built in the bottom layer of the intelligent device to realize the communication protocol stack capability.
After receiving the first RCS message instruction, the intelligent device analyzes the first RCS message instruction to determine an event to be executed, wherein the event to be executed refers to an event to be executed by the intelligent device. For example, the event to be performed may be turning on a television channel, lowering an air conditioner by 2 ℃, receiving news information and pushing it to a user, etc.
Step S102, executing the event to be executed according to the type of the event to be executed.
The type of event to be executed determines the manner in which the smart device executes the event to be executed.
In some embodiments, the types of events to be performed include: in this embodiment, the first RCS message instruction is generally sent by the user to the smart device through the mobile terminal, where step S102 specifically includes: and executing the operation corresponding to the instruction according to the instruction contained in the event to be executed. For example, when the event to be executed is to open a sports channel of the smart television, after the smart television receives a first RCS message sent by a mobile terminal of a user, an instruction for opening the sports channel is parsed from the first RCS message, and the instruction is executed to enter the sports channel. In the embodiment, the user can realize remote control of the intelligent equipment in the home based on the short message service of the mobile terminal, so that the intelligent equipment can be conveniently controlled. Particularly, when the old in the home cannot use the intelligent device, the communication method provided by the embodiment of the invention can be used for remotely replacing the old in the home to control the intelligent device.
In other embodiments, the types of events to be performed include: service pushing; in this embodiment, the first RCS message is generally sent to the smart device by the merchant, and step S102 specifically includes: and pushing the service information contained in the event to be executed. For example, a merchant pushes a new hotspot service or a significant event to the smart device, which may correspondingly present or play the hotspot service or the significant event to the user.
According to the communication method provided by the embodiment of the invention, the intelligent equipment communicates based on the RCS technology, so that the problem of functional singleness of communication by using the traditional short message and the problem of complex operation of communication by using the APP in the prior art are avoided, thereby improving the convenience of communication and the user experience.
Fig. 2 is a flowchart of another communication method according to an embodiment of the present invention. As shown in fig. 2, the communication method further includes:
step S103, a second RCS message instruction is sent to the operator service platform, wherein the second RCS message instruction is used for acquiring basic operation services provided by the service provider platform.
In the embodiment of the invention, the operator service platform provides a communication interface based on RCS message communication for each service provider platform, and each service provider platform is in butt joint with the operator platform based on the communication interface, so that the service based on RCS message is provided for each intelligent device through the operator service platform.
Specifically, in the embodiment of the invention, the intelligent device can have a chat robot (chatbot) function and a chatbot interactive interface, and the user can complete interactive communication with the robot customer service based on the chatbot interactive interface. The user sends a second RCS message instruction based on the chatbot interactive interface of the intelligent device, and the second RCS message instruction is used for acquiring basic services provided by the user from the service provider platform, such as after-sales service, fault removal, complaint advice and the like.
Step S104, receiving an RCS message reply instruction which is fed back by the operator service platform and is aimed at the second RCS message instruction, wherein the RCS message reply instruction comprises reply information corresponding to basic operation service provided by the service provider platform.
After receiving the second RCS message instruction, the service provider platform generates an RCS message reply instruction, where the RCS message reply instruction includes reply information corresponding to the basic operation service provided by the service provider platform, the service provider platform feeds back the RCS message reply instruction to the operator service platform, and the operator service platform sends the RCS message reply instruction to the intelligent device, where the user can view content included in the RCS message reply instruction based on a chatbot interactive interface of the intelligent device.
In the embodiment of the invention, the communication process of the intelligent equipment is more intelligent and richer by enabling the intelligent equipment to have the function of communicating with the customer service based on the RCS message, thereby further improving the user experience.
Fig. 3 is a flowchart of another communication method according to an embodiment of the present invention. In this embodiment, the communication method is implemented based on an operator service platform, where the operator service platform is specifically a 5G message application server (RCS APPlication Server, abbreviated AS RCS AS), and the RCS AS is a server that is disposed at an operator and is dedicated to processing the 5G message.
Specifically, as shown in fig. 3, the communication method includes:
step S201, a first RCS message instruction is received.
Step S202, a first RCS message instruction is sent to the intelligent device, so that the intelligent device can analyze the first RCS message instruction to determine an event to be executed and execute the event to be executed according to the type of the event to be executed.
In the embodiment of the present invention, steps S201 and S202 correspond to steps S101 and S102 in the above embodiment, and specific reference is made to descriptions of steps S101 and S102, which are not repeated herein.
Fig. 4 is a flowchart of still another communication method according to an embodiment of the present invention. As shown in fig. 4, in some embodiments, the communication method further comprises:
step S203, obtaining the use condition information of the intelligent equipment.
And step S204, analyzing and storing the use condition information of the intelligent equipment.
In the embodiment of the present invention, the service platform of the operator further obtains the service status information of the intelligent device, where the service status information may include: information such as equipment identity information, equipment use duration, equipment use frequency and the like.
Specifically, the service condition information of the intelligent device is collected by the home gateway, the home gateway sends the service condition information of the intelligent device to the corresponding web server, and then the web server sends the service condition information of the intelligent device to the operation business platform, and the operation business platform analyzes the service condition information of the intelligent device and stores the service condition information.
In the embodiment of the invention, the service platform collects and stores the service condition information of the intelligent equipment to acquire the big data of the intelligent equipment, thereby facilitating the inquiry of the service condition of the intelligent equipment by a user, facilitating the subsequent portrait analysis of the user based on the big data and providing corresponding service.
In some embodiments, the first RCS message instruction may include an instruction instructing the smart device to upload the usage information, and the smart device may upload its usage information after receiving the first RCS message instruction, in which embodiment, the step S203 and the step S204 may be performed after the step S202.
In other embodiments, the smart device may also upload its own usage information periodically, i.e. the operator service platform may perform the above steps S203 and S204 at intervals.
In addition, it should be noted that, in the present invention, the network layer for implementing the RCS communication function of the intelligent device may be a mobile network or a wifi network. The present invention is not particularly limited to the kind of network layer.
Fig. 5 is a schematic structural diagram of an intelligent device according to an embodiment of the present invention. As shown in fig. 5, the smart device specifically includes:
the first receiving module 11 is configured to receive a first RCS message instruction; the parsing module 12 is configured to parse the first RCS message instruction to determine an event to be executed in response to the receiving module 11 receiving the first RCS message instruction; the execution module 13 is configured to execute the event to be executed according to the type of the event to be executed.
Fig. 6 is a schematic structural diagram of another intelligent device according to an embodiment of the present invention. As shown in fig. 6, further, in some embodiments, the smart device further includes:
the sending module 14 is configured to send, to the service provider platform through the operator service platform, a second RCS message instruction, where the second RCS message instruction is used to obtain, from the service provider platform, a basic operation service provided by the service provider platform; the second receiving module 15 is configured to receive an RCS message reply instruction for the second RCS message instruction, which is fed back by the service provider platform through the carrier service platform, where the RCS message reply instruction includes reply information corresponding to the basic operation service provided by the service provider platform.
The intelligent device provided in the embodiment of the present invention is used to implement the communication method shown in fig. 1 and fig. 2 of the present invention, and in particular, each functional module included in the intelligent device and the interaction between each functional module refer to the description of corresponding steps in the embodiment of fig. 1 and fig. 2 of the present invention, which is not repeated herein.
Fig. 7 is a schematic structural diagram of an operator service platform according to an embodiment of the present invention. As shown in fig. 7, the operator business platform includes:
a receiving module 21, configured to receive a second RCS message instruction sent by the mobile terminal; the sending module 22 is configured to send the second RCS message instruction to the smart device, so that the smart device parses the second RCS message instruction to determine an event to be executed and execute the event to be executed according to the type of the event to be executed.
Further, the operator service platform further includes:
an obtaining module 23, configured to obtain usage status information of the intelligent device; the analysis storage module 24 is used for analyzing and storing the usage information of the intelligent device.
The service platform of the operator provided in the embodiment of the present invention is used to implement the communication method of the embodiment shown in fig. 3 and fig. 4 of the present invention, and in particular, the interaction between each functional module and each functional module included in the service platform of the operator is referred to the description of the corresponding steps in the embodiment of fig. 3 and fig. 4 of the present invention, which is not repeated herein.
Fig. 8 is a schematic structural diagram of a communication system according to an embodiment of the present invention. As shown in fig. 8, the communication system includes: the intelligent equipment 1, the operator business platform 2 and the mobile terminal 3; the intelligent device 1 adopts the intelligent device provided by the embodiment of the invention; the operator service platform 2 adopts the operator service platform provided by the embodiment of the invention.
In some specific embodiments, the network structure of the communication system provided by the present invention may be referred to fig. 9, and fig. 9 is a schematic structural diagram of another communication system provided by the embodiment of the present invention. As shown in fig. 9, the communication system includes an operator data center, a network layer, a plurality of intelligent devices, and a mobile terminal of a user; the operator data center is internally provided with an operator service platform, and the operator service platform is specifically a 5G message application server, the operator service platform is connected with a plurality of web servers, and the web servers have different functions, for example, part of the web servers are equipment management servers and are mainly responsible for terminal capacity management and parameter issuing; the part of web servers are file uploading servers and are mainly responsible for uploading other forms of information such as voice; part of the web server is a message service processor and is mainly responsible for user identity management message intercommunication. The operator data center is respectively connected with intelligent devices in a plurality of families and mobile terminals of users through a IMS (IP Multimedia Subsystem) multimedia system, wherein the IMS multimedia system comprises at least one terminal configuration server for completing functions of user identity legitimacy, terminal equipment parameter issuing and the like; the mobile terminals of the intelligent devices and the users are accessed to the network layer and are connected with the operator data center through the network layer. The network layer may specifically be a home gateway, or the network layer may be a 4G or 5G network.
It is to be understood that the above embodiments are merely illustrative of the application of the principles of the present invention, but not in limitation thereof. Various modifications and improvements may be made by those skilled in the art without departing from the spirit and substance of the invention, and are also considered to be within the scope of the invention.
Claims (9)
1. A communication method, applied to a smart device, the method comprising:
responding to receiving a first RCS message instruction, and analyzing the first RCS message instruction to determine an event to be executed;
executing the event to be executed according to the type of the event to be executed;
sending a second RCS message instruction to an operator service platform, wherein the second RCS message instruction is used for acquiring basic operation services provided by a service provider platform;
the basic operation service is obtained by the service provider platform in a docking way with the operator service platform based on a communication interface; the communication interface is an interface for the operator service platform to provide RCS message communication to the service provider platforms;
and receiving an RCS message reply instruction which is fed back by the operator service platform and is aimed at the second RCS message instruction, wherein the RCS message reply instruction comprises reply information corresponding to basic operation service provided by the service provider platform.
2. The method of claim 1, wherein the type of event to be performed comprises: instruction manipulation;
the executing the event to be executed according to the type of the event to be executed includes:
and executing the operation corresponding to the instruction according to the instruction contained in the event to be executed.
3. The method of claim 1, wherein the type of event to be performed comprises: service pushing;
the executing the event to be executed according to the type of the event to be executed includes:
and pushing the service information contained in the event to be executed.
4. A communication method applied to an operator service platform, the method comprising:
receiving a first RCS message instruction;
the first RCS message instruction is sent to intelligent equipment so that the intelligent equipment can analyze the first RCS message instruction to determine an event to be executed and execute the event to be executed according to the type of the event to be executed;
receiving a second RCS message instruction, wherein the second RCS message instruction is used for acquiring basic operation services provided by a service provider platform;
and sending a feedback RCS message reply instruction aiming at the second RCS message instruction to the intelligent equipment, wherein the RCS message reply instruction comprises reply information corresponding to the basic operation service provided by the service provider platform.
5. The method of claim 4, further comprising, after said sending said first RCS message instruction to a smart device:
acquiring the service condition information of the intelligent equipment;
and analyzing and storing the use condition information of the intelligent equipment.
6. An intelligent device, comprising:
the first receiving module is used for receiving a first RCS message instruction;
the analyzing module is used for responding to the receiving module to receive a first RCS message instruction and analyzing the first RCS message instruction so as to determine an event to be executed;
the execution module is used for executing the event to be executed according to the type of the event to be executed;
the sending module is used for sending a second RCS message instruction to the service provider platform through the operator service platform, wherein the second RCS message instruction is used for acquiring basic operation service provided by the service provider platform;
and the second receiving module is used for receiving an RCS message reply instruction which is fed back by the service provider platform through the operator service platform and is specific to the second RCS message instruction, wherein the RCS message reply instruction comprises reply information corresponding to basic operation service provided by the service provider platform.
7. An operator service platform, comprising:
the receiving module is used for receiving a second RCS message instruction sent by the mobile terminal;
the sending module is used for sending the second RCS message instruction to the intelligent equipment so that the intelligent equipment can analyze the second RCS message instruction to determine an event to be executed and execute the event to be executed according to the type of the event to be executed;
the receiving module is further configured to receive a second RCS message instruction, where the second RCS message instruction is used to obtain a basic operation service provided by the service provider platform; the basic operation service is obtained by the service provider platform in a docking way with the operator service platform based on a communication interface; the communication interface is an interface for the operator service platform to provide RCS message communication to the service provider platforms;
the sending module is further configured to send a feedback RCS message reply instruction for the second RCS message instruction to the intelligent device, where the RCS message reply instruction includes reply information corresponding to the basic operation service provided by the service provider platform.
8. The carrier business platform of claim 7, wherein the carrier business platform further comprises:
the acquisition module is used for acquiring the use condition information of the intelligent equipment;
and the analysis storage module is used for analyzing and storing the use condition information of the intelligent equipment.
9. A communication system, comprising: mobile terminal, intelligent device and operator business platform; wherein the smart device employs the smart device of claim 6; the operator service platform employs the operator service platform of claim 7 or 8.
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