CN114124604A - Communication method, intelligent device, operation business platform and communication system - Google Patents
Communication method, intelligent device, operation business platform and communication system Download PDFInfo
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- CN114124604A CN114124604A CN202111400887.XA CN202111400887A CN114124604A CN 114124604 A CN114124604 A CN 114124604A CN 202111400887 A CN202111400887 A CN 202111400887A CN 114124604 A CN114124604 A CN 114124604A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2816—Controlling appliance services of a home automation network by calling their functionalities
- H04L12/282—Controlling appliance services of a home automation network by calling their functionalities based on user interaction within the home
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
- Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
- Y02P90/02—Total factory control, e.g. smart factories, flexible manufacturing systems [FMS] or integrated manufacturing systems [IMS]
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- Telephonic Communication Services (AREA)
- Mobile Radio Communication Systems (AREA)
Abstract
The invention provides a communication method, which is applied to intelligent equipment and relates to the technical field of communication, and the method comprises the following steps: in response to receiving a first RCS message instruction, analyzing the first RCS message instruction to determine an event to be executed; and executing the event to be executed according to the type of the event to be executed. The invention also provides the intelligent equipment, the operator service platform and the communication system.
Description
Technical Field
The invention relates to the technical field of communication, in particular to a communication method, intelligent equipment, an operator business platform and a communication system.
Background
With the development of science and technology, the types and the number of intelligent devices in families are increasing day by day, currently, a user generally controls the intelligent devices through traditional short messages or installs an APP on a terminal, however, the traditional short messages are single in form and often cannot meet the requirements of the user, and the APP installed on the terminal makes the control process complicated, so that the user experience is not high; in addition, the intelligent devices in the family have many types of terminals, different requirements for multiple networks, many connection modes, complex operation, different stability, different network protocols, and difficult interaction among different brands, different platforms, and different users.
Disclosure of Invention
The invention aims to at least solve one of the technical problems in the prior art, and provides a communication method, intelligent equipment, an operator business platform and a communication system, which are used for solving the problem that the interaction process among different brands, different platforms and different users of the intelligent equipment in the prior art is obstructed.
In a first aspect, the present invention provides a communication method applied to an intelligent device, where the method includes:
in response to receiving a first RCS message instruction, analyzing the first RCS message instruction to determine an event to be executed;
and executing the event to be executed according to the type of the event to be executed.
In some embodiments, the types of events to be performed include: command control;
the executing the event to be executed according to the type of the event to be executed comprises:
and executing the operation corresponding to the instruction according to the instruction contained in the event to be executed.
In some embodiments, the types of events to be performed include: pushing the service;
the executing the event to be executed according to the type of the event to be executed comprises:
and pushing the service information contained in the event to be executed.
In some embodiments, the method further comprises:
sending a second RCS message instruction to an operator service platform, wherein the second RCS message instruction is used for acquiring basic operation service provided by a service provider platform;
and receiving an RCS message reply instruction which is fed back by the operator service platform and aims at the second RCS message instruction, wherein the RCS message reply instruction comprises reply information corresponding to the basic operation service provided by the service provider platform.
In a second aspect, the present invention further provides a communication method applied to an operator service platform, where the method includes:
receiving a first RCS message instruction;
and sending the first RCS message instruction to intelligent equipment, so that the intelligent equipment can analyze the first RCS message instruction to determine an event to be executed and execute the event to be executed according to the type of the event to be executed.
In some embodiments, after said sending said first RCS message instruction to the smart device, further comprises:
acquiring the use condition information of the intelligent equipment;
and analyzing and storing the use condition information of the intelligent equipment.
In a third aspect, the present invention provides an intelligent device, comprising:
the first receiving module is used for receiving a first RCS message instruction;
the analysis module is used for responding to the receiving module to receive a first RCS message instruction, and analyzing the first RCS message instruction to determine an event to be executed;
and the execution module is used for executing the event to be executed according to the type of the event to be executed.
In some embodiments, the smart device further comprises:
a sending module, configured to send a second RCS message instruction to a service provider platform through an operator service platform, where the second RCS message instruction is used to obtain a basic operation service provided by the service provider platform from the service provider platform;
a second receiving module, configured to receive an RCS message reply instruction for the second RCS message instruction, where the RCS message reply instruction is fed back by the service provider platform through the operator service platform, and includes reply information corresponding to a basic operation service provided by the service provider platform.
In a fourth aspect, the present invention provides an operator service platform, comprising:
the receiving module is used for receiving a second RCS message instruction sent by the mobile terminal;
and the sending module is used for sending the second RCS message instruction to the intelligent equipment so that the intelligent equipment can analyze the second RCS message instruction to determine an event to be executed and execute the event to be executed according to the type of the event to be executed.
In some embodiments, the carrier service platform further comprises:
the acquisition module is used for acquiring the use condition information of the intelligent equipment;
and the analysis storage module is used for analyzing and storing the use condition information of the intelligent equipment.
In a fifth aspect, the present invention further provides a communication system, including: the system comprises a mobile terminal, intelligent equipment and an operator service platform; wherein, the intelligent device adopts the intelligent device provided by the invention; the operator service platform provided by the invention is adopted.
The invention has the beneficial technical effects that:
according to the communication method, the intelligent device, the operator service platform and the communication system, the mobile terminal sends the RCS message instruction to the intelligent device through the operator service platform, and the intelligent device analyzes the RCS message instruction and responds to the RCS message instruction. The invention enables the intelligent equipment to have the function of sending and receiving the RCS message instruction, thereby realizing the things which can be realized by using the App originally in the short message of the mobile phone, enabling the communication of the intelligent equipment to be more convenient, helping the user to finish the receiving and sending of the message instruction from the short message interface inlet, improving the user experience, solving the problem that the user needs to download the APP frequently, simultaneously, establishing a terminal message management platform for an operator facing a family scene, simultaneously integrating and converging various intelligent equipment hardware, establishing a message connection channel with large, medium and small manufacturers, and jointly establishing a more complete family inlet ecosystem.
Drawings
Fig. 1 is a flowchart of a communication method according to an embodiment of the present invention;
fig. 2 is a flow chart of another communication method according to an embodiment of the present invention;
fig. 3 is a flowchart of another communication method according to an embodiment of the present invention;
fig. 4 is a flowchart of a further communication method according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of an intelligent device according to an embodiment of the present invention;
fig. 6 is a schematic structural diagram of another intelligent device according to an embodiment of the present invention;
fig. 7 is a schematic structural diagram of an operator service platform according to an embodiment of the present invention;
fig. 8 is a schematic structural diagram of a communication system according to an embodiment of the present invention;
fig. 9 is a schematic structural diagram of another communication system according to an embodiment of the present invention.
Detailed Description
In order to make those skilled in the art better understand the technical solution of the present invention, the following describes the communication method, the intelligent device, the operator service platform and the communication system provided by the present invention in detail with reference to the accompanying drawings.
In the prior art, basic communication functions provided by operators, such as telephone and short message, cannot meet the requirements of users. The Rich media technology of the Rich Communication Suite (RCS) technology based on the basic Communication service of the operator provides a wide development prospect for the application of the Rich media message technology along with the increase of the intelligent demand of the IoE family service, and brings more development opportunities for the operator. The RCS message is an instant message service provided based on data service, is an upgrade to the traditional short message, and is based on the compatibility with the functions of the traditional short message and the multimedia message. And the method supports sending rich media messages such as texts, pictures, voice clips and video clips through a short message application.
The 5G message is a short message service realized based on the RCS technology, and the invention integrates different functional interfaces of intelligent equipment in the operation business platform, so that the things which can be realized by using App originally are realized in the short message of the mobile terminal, and the fusion of the 5G message and the intelligent equipment is realized.
Fig. 1 is a flowchart of a communication method according to an embodiment of the present invention, where the communication method is implemented based on an intelligent device, and as shown in fig. 1, the communication method includes:
step S101, in response to receiving the first RCS message instruction, parsing the first RCS message instruction to determine an event to be executed.
In the embodiment of the present invention, the smart device has a function of sending and receiving RCS message instructions, and specifically, the RCS SDK is deployed in the smart device to have a message communication capability (for example, a 5G message communication capability) based on the RCS technology, where the SDK is a shorthand of Software Development Kit (Software Development Kit), and may simply provide some files of an application program interface API for a certain programming language, and may also include complex hardware capable of communicating with a certain embedded system. SDKs also often include example code, supporting technical notes, or other supporting documentation to clarify suspicions for basic reference. The communication protocol stack capability of the intelligent device is realized by the built-in SDK in the bottom layer of the intelligent device.
After receiving the first RCS message instruction, the intelligent device analyzes the first RCS message instruction to determine an event to be executed, wherein the event to be executed refers to an event to be executed by the intelligent device. For example, the event to be performed may be turning on a television sports channel, lowering the air conditioner by 2 ℃, receiving news information and pushing to the user, and so on.
And step S102, executing the event to be executed according to the type of the event to be executed.
The type of the event to be executed determines the manner in which the smart device executes the event to be executed.
In some embodiments, the types of events to be performed include: in this embodiment, the first RCS message instruction is generally sent to the smart device by the user through the mobile terminal, and at this time, step S102 specifically includes: and executing the operation corresponding to the instruction according to the instruction contained in the event to be executed. For example, if the event to be executed is the opening of a sports channel of the smart television, after receiving a first RCS message sent by a mobile terminal of a user, the smart television analyzes an instruction for opening the sports channel from the first RCS message, and executes the instruction to enter the sports channel. In the embodiment, the user can remotely control the home intelligent equipment based on the short message service of the mobile terminal, so that the intelligent equipment can be conveniently controlled. Particularly, when the old people at home do not use the intelligent device, the communication method provided by the embodiment of the invention can enable the user to remotely replace the old people at home to control the intelligent device.
In other embodiments, the types of events to be performed include: pushing the service; in this embodiment, the first RCS message is generally sent from the merchant to the smart device, at this time, step S102 specifically includes: and pushing the service information contained in the event to be executed. For example, a merchant pushes a new hotspot service or a significant event to the smart device, and the smart device can correspondingly display or play the hotspot service or the significant event to a user.
According to the communication method provided by the embodiment of the invention, the intelligent equipment carries out communication based on the RCS technology, so that the problem of the function singleness of the communication by using the traditional short message and the problem of the operation complexity of the communication by using the APP in the prior art are avoided, the communication convenience is improved, and the user experience is improved.
Fig. 2 is a flowchart of another communication method according to an embodiment of the present invention. As shown in fig. 2, the communication method further includes:
step S103, sending a second RCS message instruction to the service platform of the operator, wherein the second RCS message instruction is used for acquiring the basic operation service provided by the service provider platform.
In the embodiment of the invention, the operator service platform provides a communication interface based on RCS message communication for each service provider platform, each service provider platform is in butt joint with the operator platform based on the communication interface, and then the service based on RCS message is provided for each intelligent device through the operator service platform.
Specifically, in the embodiment of the present invention, the intelligent device may have a chat robot (chatbot) function and a chatbot interaction interface, and the user may complete interactive communication with the robot customer service based on the chatbot interaction interface. And the user sends a second RCS message instruction based on a chatbot interaction interface of the intelligent equipment, wherein the second RCS message instruction is used for acquiring basic services provided by the service provider platform, such as after-sales service, troubleshooting and complaint suggestion and the like.
And step S104, receiving an RCS message reply instruction aiming at the second RCS message instruction and fed back by the operator service platform, wherein the RCS message reply instruction comprises reply information corresponding to the basic operation service provided by the service provider platform.
And after receiving the second RCS message instruction, the service provider platform generates an RCS message reply instruction, wherein the RCS message reply instruction comprises reply information corresponding to the basic operation service provided by the service provider platform, the service provider platform feeds the RCS message reply instruction back to the operator service platform, the operator service platform sends the RCS message reply instruction to the intelligent equipment, and the user can view the content contained in the RCS message reply instruction based on a chatbot interaction interface of the intelligent equipment.
In the embodiment of the invention, the intelligent device has the function of communicating with the customer service based on the RCS message, so that the communication process of the intelligent device is more intelligent and richer, and the user experience is further improved.
Fig. 3 is a flowchart of another communication method according to an embodiment of the present invention. In this embodiment, the communication method is implemented based on an operator service platform, where the operator service platform is specifically a 5G message APPlication Server (RCS apptication Server, RCS AS for short), and the RCS AS is a Server dedicated to processing 5G messages and provided at an operator.
Specifically, as shown in fig. 3, the communication method includes:
step S201, receiving a first RCS message instruction.
Step S202, the first RCS message instruction is sent to the intelligent equipment, so that the intelligent equipment can analyze the first RCS message instruction, the event to be executed is determined, and the event to be executed is executed according to the type of the event to be executed.
In the embodiment of the present invention, steps S201 and S202 correspond to steps S101 and S102 in the above embodiment, respectively, please refer to the description of steps S101 and S102, which is not described herein again.
Fig. 4 is a flowchart of another communication method according to an embodiment of the present invention. As shown in fig. 4, in some embodiments, the communication method further comprises:
and step S203, acquiring the use condition information of the intelligent equipment.
And step S204, analyzing and storing the use condition information of the intelligent equipment.
In the embodiment of the present invention, the service platform of the operator further obtains the use condition information of the intelligent device, and the use condition information may include: equipment identity information, equipment use duration, equipment use frequency and the like.
Specifically, the service condition information of the intelligent device is collected by the home gateway, the service condition information of the intelligent device is sent to the corresponding web server by the home gateway, the service condition information of the intelligent device is sent to the operation business platform by the web server, and the operation business platform performs data analysis on the service condition information of the intelligent device and stores the service condition information.
In the embodiment of the invention, the operation business platform collects and stores the use condition information of the intelligent equipment to obtain the big data of the intelligent equipment, so that a user can conveniently inquire the use condition of the intelligent equipment, can conveniently perform portrait analysis on the user based on the big data, and provides corresponding services.
In some embodiments, the first RCS message instruction may include an instruction instructing the smart device to upload the usage information, and the smart device uploads the usage information of the smart device after receiving the first RCS message instruction, in this embodiment, the above step S203 and step S204 may be performed after the above step S202.
In other embodiments, the smart device may also upload its own usage information periodically, that is, the service platform of the operator may perform the above steps S203 and S204 at intervals.
In addition, it should be noted that, in the present invention, the network layer of the intelligent device implementing the RCS communication function may be a mobile network or a wifi network. The present invention does not specifically limit the kind of network layer.
Fig. 5 is a schematic structural diagram of an intelligent device according to an embodiment of the present invention. As shown in fig. 5, the intelligent device specifically includes:
the first receiving module 11 is configured to receive a first RCS message instruction; the parsing module 12 is configured to, in response to the receiving module 11 receiving the first RCS message instruction, parse the first RCS message instruction to determine an event to be executed; the execution module 13 is configured to execute the event to be executed according to the type of the event to be executed.
Fig. 6 is a schematic structural diagram of another intelligent device according to an embodiment of the present invention. As shown in fig. 6, further, in some embodiments, the smart device further includes:
the sending module 14 is configured to send a second RCS message instruction to the service provider platform through the operator service platform, where the second RCS message instruction is used to obtain the basic operation service provided by the service provider platform from the service provider platform; the second receiving module 15 is configured to receive an RCS message reply instruction for the second RCS message instruction, where the RCS message reply instruction includes reply information corresponding to the basic operation service provided by the service provider platform, and is fed back by the service provider platform through the operator service platform.
For the intelligent device provided in the embodiment of the present invention to implement the communication method shown in fig. 1 and fig. 2, please refer to the description of the corresponding steps in the embodiment of fig. 1 and fig. 2 of the present invention for interaction between each functional module included in the intelligent device and each functional module, which is not described herein again.
Fig. 7 is a schematic structural diagram of an operator service platform according to an embodiment of the present invention. As shown in fig. 7, the carrier service platform includes:
a receiving module 21, configured to receive a second RCS message instruction sent by the mobile terminal; the sending module 22 is configured to send the second RCS message instruction to the intelligent device, so that the intelligent device analyzes the second RCS message instruction to determine an event to be executed and execute the event to be executed according to the type of the event to be executed.
Further, the operator service platform further comprises:
the acquisition module 23 is configured to acquire use condition information of the intelligent device; the analysis storage module 24 is used for analyzing and storing the use condition information of the intelligent device.
Specifically, for interaction between each functional module and each functional module included in the operator service platform, refer to the description of corresponding steps in the embodiment of fig. 3 and 4 of the present invention, and details are not repeated here.
Fig. 8 is a schematic structural diagram of a communication system according to an embodiment of the present invention. As shown in fig. 8, the communication system includes: the intelligent device 1, the operation business platform 2 and the mobile terminal 3; the intelligent device 1 adopts the intelligent device provided by the embodiment of the invention; the operator service platform 2 adopts the operator service platform provided by the embodiment of the invention.
In some specific embodiments, the network structure of the communication system provided by the present invention can be seen in fig. 9, and fig. 9 is a schematic structural diagram of another communication system provided by the embodiments of the present invention. As shown in fig. 9, the communication system includes an operator data center, a network layer, a plurality of intelligent devices, and a mobile terminal of a user; the operator data center is internally provided with an operator service platform, the operator service platform is specifically a 5G message application server as described above, the operator service platform is connected with a plurality of web servers, and the web servers have different functions, for example, part of the web servers are equipment management servers and are mainly responsible for terminal capacity management and parameter issuing; part of the web servers are file uploading servers and are mainly responsible for uploading messages in other forms such as voice and the like; and part of the web servers are message service processors and are mainly responsible for user identity management message intercommunication. The operator data center is respectively connected with intelligent devices in a plurality of families and mobile terminals of users through an IMS (IP Multimedia subsystem), wherein the IMS Multimedia system comprises at least one terminal configuration server and is used for finishing functions of user identity legality, terminal device parameter issuing and the like; the intelligent devices and the mobile terminals of the users are accessed to a network layer and are connected with an operator data center through the network layer. The network layer may be a home gateway, or the network layer may be a 4G or 5G network.
It will be understood that the above embodiments are merely exemplary embodiments taken to illustrate the principles of the present invention, which is not limited thereto. It will be apparent to those skilled in the art that various modifications and improvements can be made without departing from the spirit and substance of the invention, and these modifications and improvements are also considered to be within the scope of the invention.
Claims (11)
1. A communication method is applied to an intelligent device, and the method comprises the following steps:
in response to receiving a first RCS message instruction, analyzing the first RCS message instruction to determine an event to be executed;
and executing the event to be executed according to the type of the event to be executed.
2. The method of claim 1, wherein the type of event to be executed comprises: command control;
the executing the event to be executed according to the type of the event to be executed comprises:
and executing the operation corresponding to the instruction according to the instruction contained in the event to be executed.
3. The method of claim 1, wherein the type of event to be executed comprises: pushing the service;
the executing the event to be executed according to the type of the event to be executed comprises:
and pushing the service information contained in the event to be executed.
4. The method of claim 1, further comprising:
sending a second RCS message instruction to an operator service platform, wherein the second RCS message instruction is used for acquiring basic operation service provided by a service provider platform;
and receiving an RCS message reply instruction which is fed back by the operator service platform and aims at the second RCS message instruction, wherein the RCS message reply instruction comprises reply information corresponding to the basic operation service provided by the service provider platform.
5. A communication method applied to an operator service platform, the method comprising:
receiving a first RCS message instruction;
and sending the first RCS message instruction to intelligent equipment, so that the intelligent equipment can analyze the first RCS message instruction to determine an event to be executed and execute the event to be executed according to the type of the event to be executed.
6. The method of claim 5, further comprising, after said sending the first RCS message instruction to a smart device:
acquiring the use condition information of the intelligent equipment;
and analyzing and storing the use condition information of the intelligent equipment.
7. A smart device, comprising:
the first receiving module is used for receiving a first RCS message instruction;
the analysis module is used for responding to the receiving module to receive a first RCS message instruction, and analyzing the first RCS message instruction to determine an event to be executed;
and the execution module is used for executing the event to be executed according to the type of the event to be executed.
8. The smart device of claim 7, further comprising:
a sending module, configured to send a second RCS message instruction to a service provider platform through an operator service platform, where the second RCS message instruction is used to obtain a basic operation service provided by the service provider platform from the service provider platform;
a second receiving module, configured to receive an RCS message reply instruction for the second RCS message instruction, where the RCS message reply instruction is fed back by the service provider platform through the operator service platform, and includes reply information corresponding to a basic operation service provided by the service provider platform.
9. An operator service platform, comprising:
the receiving module is used for receiving a second RCS message instruction sent by the mobile terminal;
and the sending module is used for sending the second RCS message instruction to the intelligent equipment so that the intelligent equipment can analyze the second RCS message instruction to determine an event to be executed and execute the event to be executed according to the type of the event to be executed.
10. The carrier service platform of claim 9, further comprising:
the acquisition module is used for acquiring the use condition information of the intelligent equipment;
and the analysis storage module is used for analyzing and storing the use condition information of the intelligent equipment.
11. A communication system, comprising: the system comprises a mobile terminal, intelligent equipment and an operator service platform; wherein the intelligent device adopts the intelligent device of claim 7 or 8; the operator service platform employs the operator service platform of claim 9 or 10.
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| FR3143793A1 (en) * | 2022-12-19 | 2024-06-21 | Orange | Method and device for processing a message received by an electronic client from a conversational agent. |
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