CN113990525A - Remote inquiry information processing method and device, electronic equipment and server - Google Patents
Remote inquiry information processing method and device, electronic equipment and server Download PDFInfo
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- CN113990525A CN113990525A CN202111293995.1A CN202111293995A CN113990525A CN 113990525 A CN113990525 A CN 113990525A CN 202111293995 A CN202111293995 A CN 202111293995A CN 113990525 A CN113990525 A CN 113990525A
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H80/00—ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
- G16H40/67—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices for remote operation
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H50/00—ICT specially adapted for medical diagnosis, medical simulation or medical data mining; ICT specially adapted for detecting, monitoring or modelling epidemics or pandemics
- G16H50/20—ICT specially adapted for medical diagnosis, medical simulation or medical data mining; ICT specially adapted for detecting, monitoring or modelling epidemics or pandemics for computer-aided diagnosis, e.g. based on medical expert systems
Abstract
The embodiment of the invention provides a remote inquiry information processing method, a device, electronic equipment and a server, wherein the method comprises the following steps: acquiring login information of a user on an inquiry small program, and sending the login information to a server; displaying page content returned by the server based on the login information on the interactive interface, wherein the page content comprises: a link identifier for inquiry information processing; responding to a trigger command of a user on the link identification, which is input by the user on the interactive interface, and initiating an inquiry request to the server; when a diagnosis receiving request sent by a server is received, if the inquiry applet is not in an open state, a diagnosis receiving notification sent by the server based on a message push variable is received, wherein the message push variable is a global variable. According to the method and the system, when the inquiry applet is not in an open state, the message push variable which is the global variable is sent to inform a user of contacting with a doctor in time.
Description
Technical Field
The application relates to the technical field of information processing, in particular to a remote inquiry information processing method and device, electronic equipment and a server.
Background
The applet is an application program which can be used without downloading and installing a client, realizes the dream of 'being reachable by a touch' of the application, and can be opened by a user through a 'scanning' function or after searching. The concept of 'running after running' is also embodied, and a user does not need to be concerned about whether too many applications are installed. The application will be ubiquitous and readily available without installation and uninstallation.
In the current remote inquiry scheme, a user needs to install a specific client, and the installation of the specific client is difficult for middle-aged and elderly people; however, the WebRTC (Web-Real-Time Communication, Web-instant messaging) technology relies on the kernel of the chrome (Web browser developed by google), which requires downloading the chrome browser, and it can only receive video notification on the developed current page, so that the scheme implemented under the WebRTC technology cannot receive video message notification from the doctor end if the user is not on the current page.
Therefore, how to enable the user to receive the notification from the doctor when the user is not on the current page in the remote inquiry process is a technical problem which needs to be solved urgently.
Disclosure of Invention
The embodiment of the application aims to provide a remote inquiry information processing method, a remote inquiry information processing device, electronic equipment and a server, and solves the technical problems of complex installation of client software and low user experience value; the technical problem that a user cannot obtain notification after the applet is closed is solved.
A first aspect of an embodiment of the present application provides a remote inquiry information processing method, including: acquiring login information of a user on an inquiry small program, and sending the login information to a server; displaying page content returned by the server based on the login information on an interactive interface, wherein the page content comprises: a link identifier for inquiry information processing; responding to a trigger command of the link identifier, which is input by the user on the interactive interface, and initiating an inquiry request to the server; when a diagnosis receiving request sent by a server is received, if the small inquiry program is not in an open state, receiving a diagnosis receiving notice sent by the server based on a message push variable, wherein the message push variable is a global variable.
In an embodiment, the initiating an inquiry request to the server in response to a trigger command for the link identifier entered by the user at the interactive interface includes: acquiring body state description information which is input by the user on the interactive interface, and sending the body state description information to a server; displaying department category information returned by the server based on the body state description information on the interactive interface; and responding to a selection instruction of the department category information by the user, and generating the inquiry request.
In an embodiment, the generating the inquiry request in response to the selection instruction of the department category information by the user includes: if the selection instruction is that the department category information is selected, generating the inquiry request according to the department category information; and if the selection instruction is a reselection instruction, responding to the reselection instruction, jumping to a page corresponding to the reselection instruction, and generating the inquiry request based on the target department category selected by the user.
In one embodiment, the method further comprises: if the inquiry small program is in an open state, displaying a diagnosis receiving interface corresponding to the diagnosis receiving request on the interactive interface; and sending the inquiry information input by the user on the consultation interface to the server.
A second aspect of the embodiments of the present application provides a remote inquiry information processing method, including: receiving login information of an inquiry applet sent by a user terminal; acquiring a message pushing instance for the user terminal based on the login information, and registering the message pushing instance as a global variable; sending the page content corresponding to the login information to the user terminal; receiving an inquiry request sent by the user terminal, and selecting a candidate doctor terminal set from a doctor library according to the inquiry request; sending the inquiry request to the candidate doctor terminal set, and forwarding a diagnosis receiving request initiated by a target doctor terminal to the user terminal when a target doctor terminal in the candidate doctor terminal set receives the inquiry request; and if the inquiry small program of the user terminal is not in an open state, sending a consultation receiving notice to the user terminal based on a message push variable.
In an embodiment, before the receiving the inquiry request sent by the user terminal and selecting a candidate doctor terminal set from a doctor library according to the inquiry request, the method further includes: receiving the body state description information sent by the user terminal, determining department category information corresponding to the body state description information based on the body state description information, and sending the department category information to the user terminal.
In one embodiment, the method further comprises: and if the inquiry small program is in an open state, receiving inquiry information input by a user on a consultation interface, and forwarding the inquiry information to the target doctor terminal.
A third aspect of embodiments of the present application provides a remote inquiry information processing apparatus, including: the system comprises a first sending module, a second sending module and a server, wherein the first sending module is used for obtaining login information of a user on an inquiry small program and sending the login information to the server; a display module, configured to display, on an interactive interface, page content returned by the server based on the login information, where the page content includes: a link identifier for inquiry information processing; the response module is used for responding to a trigger command of the user on the link identifier, which is input by the user on the interactive interface, and initiating an inquiry request to the server; and the receiving module is used for receiving a diagnosis receiving notice sent by the server based on a message push variable when a diagnosis receiving request sent by a doctor terminal is received and the inquiry applet is not in an open state, wherein the message push variable is a global variable.
In one embodiment, the response module includes: the sending submodule is used for obtaining the body state description information input by the user on the interactive interface and sending the body state description information to a server; the return submodule is used for displaying department category information returned by the server based on the body state description information on the interactive interface; and the generation submodule is used for responding to a selection instruction of the user on the department category information and generating the inquiry request.
In an embodiment, the generating sub-module further includes: the judging submodule is used for generating the inquiry request according to the department category information if the selection instruction is that the department category information is selected; and if the selection instruction is a reselection instruction, responding to the reselection instruction, jumping to a page corresponding to the reselection instruction, and generating the inquiry request based on the target department category selected by the user.
In an embodiment, the display module is further configured to display a diagnosis receiving interface corresponding to the diagnosis receiving request on the interactive interface if the inquiry applet is in an open state; the first sending module is further configured to send the inquiry information entered by the user on the consultation interface to the server.
A fourth aspect of the embodiments of the present application provides a remote inquiry information processing apparatus, including: the receiving module is used for receiving login information of the inquiry small program sent by the user terminal; the registration module is used for acquiring a message pushing example of the user terminal based on the login information and registering the message pushing example as a global variable; the second sending module is used for sending the page content corresponding to the login information to the user terminal; the matching module is used for receiving an inquiry request sent by the user terminal and selecting a candidate doctor terminal set from a doctor library according to the inquiry request; the forwarding module is used for sending the inquiry request to the candidate doctor terminal set, and forwarding a diagnosis receiving request initiated by a target doctor terminal to the user terminal when the target doctor terminal receives the inquiry request in the candidate doctor terminal set; and the notification module is used for sending a consultation receiving notification to the user terminal based on the message push variable if the inquiry small program of the user terminal is not in an open state.
In one embodiment, the apparatus further comprises: the determining module is used for receiving the body state description information sent by the user terminal, determining department category information corresponding to the body state description information based on the body state description information, and sending the department category information to the user terminal.
In an embodiment, the forwarding module is further configured to receive the inquiry information entered by the user on the consultation interface and forward the inquiry information to the target doctor terminal if the inquiry applet is in an open state.
A fifth aspect of embodiments of the present application provides an electronic device, including: a memory to store a computer program; and the processor is used for executing the computer program to realize the remote inquiry information processing method.
A sixth aspect of an embodiment of the present application provides a server, including: a memory to store a computer program; and the processor is used for executing the computer program to realize the remote inquiry information processing method.
Compared with the prior art, the beneficial effect of this application is:
by the inquiry information processing method based on the small program, the installation of client software is avoided, and the technical problem of low user experience is solved; when the inquiry applet is not in an open state, the inquiry applet sends a message push variable which is a global variable to inform a user to contact a doctor in time, so that the technical problem that the user cannot obtain the notice after the applet is closed is solved.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are required to be used in the embodiments of the present application will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and that those skilled in the art can also obtain other related drawings based on the drawings without inventive efforts.
Fig. 1 is a schematic view of an application scenario of a remote inquiry information processing method according to an embodiment of the present application;
fig. 2 is a schematic structural diagram of a server according to an embodiment of the present application;
fig. 3 is a schematic structural diagram of an electronic device according to an embodiment of the present application;
fig. 4 is a schematic flowchart of a remote inquiry information processing method according to an embodiment of the present application;
fig. 5 is a schematic flowchart of a remote inquiry information processing method according to an embodiment of the present application;
fig. 6 is a schematic flowchart of a remote inquiry information processing method according to an embodiment of the present application;
fig. 7 is a schematic structural diagram of a remote inquiry information processing apparatus 400 according to an embodiment of the present application;
fig. 8 is a schematic structural diagram of a remote inquiry information processing apparatus 500 according to an embodiment of the present application;
fig. 9 is a timing diagram for remote interrogation provided in an embodiment of the present application.
Detailed Description
The terms "first," "second," "third," and the like are used for descriptive purposes only and not for purposes of indicating or implying relative importance, and do not denote any order or order.
Furthermore, the terms "horizontal", "vertical", "overhang" and the like do not imply that the components are required to be absolutely horizontal or overhang, but may be slightly inclined. For example, "horizontal" merely means that the direction is more horizontal than "vertical" and does not mean that the structure must be perfectly horizontal, but may be slightly inclined.
In the description of the present application, it should be noted that the terms "inside", "outside", "left", "right", "upper", "lower", and the like indicate orientations or positional relationships based on orientations or positional relationships shown in the drawings or orientations or positional relationships that are conventionally arranged when products of the application are used, and are used only for convenience in describing the application and simplifying the description, but do not indicate or imply that the referred device or element must have a specific orientation, be constructed in a specific orientation, and be operated, and thus, should not be construed as limiting the application.
In the description of the present application, unless expressly stated or limited otherwise, the terms "disposed," "mounted," "connected," and "connected" are to be construed broadly, e.g., as meaning either a fixed connection, a removable connection, or an integral connection; can be mechanically or electrically connected; they may be connected directly or indirectly through intervening media, or they may be interconnected between two elements.
The technical solution of the present application will be clearly and completely described below with reference to the accompanying drawings.
Please refer to fig. 1, which is a schematic view of an application scenario of a remote inquiry information processing method according to an embodiment of the present application. The method may include the terminal 1 and the server 2. The terminal 1 may be a smart phone, a tablet computer, a notebook computer or a desktop computer, and the server 2 may be a desktop computer or a cloud server. The terminal 1 and the server 2 are connected by a wired or wireless network. The terminal 1 and the server 2 may be used to execute the following remote inquiry information processing method.
Please refer to fig. 2, which is a schematic structural diagram of a server according to an embodiment of the present disclosure. The server 2 includes: at least one processor 21 and a memory 22, one processor being exemplified in fig. 2. The processor 21 and the memory 22 are connected by a bus 20. The memory 22 stores instructions executable by the processor 21, and the instructions are executed by the processor 21, so that the server 2 can execute all or part of the flow of the method in the embodiments described below, to realize the remote inquiry information processing.
Please refer to fig. 3, which is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure. The electronic device 3 includes: at least one processor 31 and a memory 32, one processor being exemplified in fig. 3. The processor 31 and the memory 32 are connected by a bus 30. The memory 32 stores instructions executable by the processor 31, and the instructions are executed by the processor 31, so that the electronic device 3 can execute all or part of the flow of the method in the embodiments described below, so as to implement the remote inquiry information processing.
Please refer to fig. 4, which is a flowchart illustrating a remote inquiry information processing method according to an embodiment of the present application. The method can be executed by the electronic device 3 shown in fig. 3, and can be applied to the application scenario shown in fig. 1, so as to implement remote inquiry information processing through the applet, avoid installation of client software, and improve user experience. The method comprises the following steps:
step 110: and acquiring login information of the user on the inquiry applet, and sending the login information to the server.
In this step, the user may log in the inquiry applet via the mobile phone number, or may log in the inquiry applet in a manner known or to be known by those skilled in the art, and the terminal 1 transmits the login information to the server 2 after receiving the login of the user. The login information may be information for identifying the user identity, such as a mobile phone number registered with an actual name or a user identification number. After the user logs in successfully, a websocket (a protocol for full duplex communication over a single TCP connection) connection is established with the server 2 according to the user userid (user ID information).
In one embodiment, the user may log in the inquiry applet by using his phone number, and if the user is an unregistered user, the user registers and submits the registration content to the server. If the user is a registered user, logging in the inquiry small program directly according to the mobile phone number of the user, and after logging in, the server 2 establishes a websocket connection with the terminal 1 according to the ID of the user.
Step 120: displaying page content returned by the server based on the login information on the interactive interface, wherein the page content comprises: link identification for inquiry information processing.
In this step, the page content returned based on the login information is displayed in the human-computer interaction page of the terminal 1, the page content includes a link identifier, and the link identifier is used for processing human-computer interaction related to the inquiry information.
In an embodiment, after the user logs in, the human-computer interaction interface may include one or more functional identifiers used for identifying "medical record information", "health file", "diagnosis", "medicine purchase", "questionnaire filling", "doctor service package", "referral", "article pushing", "doctor appraisal", "image card upload", "review reminder", and the like, and after clicking the functional identifiers, the user may jump to a link corresponding to the corresponding functional identifier.
Step 130: and responding to a trigger command of the link identification, which is input by the user on the interactive interface, and initiating an inquiry request to the server.
In this step, after the user clicks the link identifier on the interactive page, the terminal 1 may trigger a command for initiating a request to the server 2 in response to the user click, and initiate an inquiry request to the server 2.
In an embodiment, after the user clicks the "diagnosis" function identifier in the human-computer interaction interface on the terminal 1, the terminal 1 jumps to the link corresponding to the function identifier, displays the corresponding page content, and the user can fill description information of the body state of the user in the page, and the terminal initiates an inquiry request to the server 2 according to the description information.
Step 140: when a diagnosis receiving request sent by a server is received, if the inquiry applet is not in an open state, a diagnosis receiving notification sent by the server based on a message push variable is received, wherein the message push variable is a global variable.
In this step, after the terminal 1 transmits the inquiry request, the server 2 transmits a service request to the terminal 1 based on the inquiry request issued by the terminal 1. If the inquiry applet is not in the open state, the server sends a notification to the terminal 1 according to the message push variable to remind the user to enter the inquiry applet for inquiry. The message push variable is a global variable, that is, any interactive interface of the user in the inquiry small program can receive the diagnosis receiving request according to the message push variable.
In an embodiment, the terminal 1 receives the request for receiving a diagnosis sent by the server 2, and if the inquiry applet is not in an open state, the server 2 may notify the user of receiving a diagnosis by using the public number, and the user clicks the content in the public number, jumps back to the inquiry applet, and receives the message push variable based on the global variable to receive a diagnosis.
Please refer to fig. 5, which is a flowchart illustrating a remote inquiry information processing method according to an embodiment of the present application. The method can be executed by the electronic device 3 shown in fig. 3, and can be applied to the application scenario shown in fig. 1 to realize remote inquiry information processing by a small program. The method comprises the following steps:
step 210: and acquiring login information of the user on the inquiry applet, and sending the login information to the server. See the description of step 110 in the above embodiments for details.
Step 220: displaying page content returned by the server based on the login information on the interactive interface, wherein the page content comprises: link identification for inquiry information processing. See the description of step 120 in the above embodiments for details.
Step 230: acquiring body state description information input by a user on the interactive interface, and sending the body state description information to a server;
in this step, the terminal 1 receives the information transmitted by the server 2, displays the information on the interactive page, prompts the user to input the body state description information about the user on the interactive interface, is used for describing the body state of the user, and sends the information to the server.
Step 240: displaying department category information returned by the server on the basis of the body state description information on the interactive interface;
in this step, after the body state description information of the user is sent to the server 2, based on the content returned by the server 2, the terminal 1 may display the department category information corresponding to the body description information on the human-computer interaction interface.
Step 250: and generating an inquiry request in response to a selection instruction of the department category information by the user.
In this step, the terminal 1 generates an inquiry request based on a selection instruction of the user for the display of the information on the category of departments displayed on the human-computer interaction interface and transmits the inquiry request to the server. In step 250, there are two cases, that is, if the selection command is the selected department category information, step 260 is performed, and if the selection command is the reselection command, step 270 is performed.
Step 260: and if the selection instruction is the selected department category information, generating an inquiry request according to the department category information.
In this step, if the selection instruction of the user obtained by the terminal 1 on the human-computer interaction interface is the operation of the function identifier corresponding to the selected department category information, a corresponding inquiry request is directly generated according to the department category information, and the inquiry request is sent to the server.
In an embodiment, after the user fills in the description information of his body, the server 2 determines that the user needs to perform an inquiry in ophthalmology according to the description information, and displays the content in the human-computer interaction page of the terminal 1, and if the user approves the determination, the user directly clicks the functional identifier corresponding to the ophthalmology, and then initiates a corresponding inquiry request.
Step 270: and if the selection instruction is a reselection instruction, responding to the reselection instruction, jumping to a page corresponding to the reselection instruction, and generating the inquiry request based on the target department category selected by the user.
In this step, if the selection instruction of the user obtained by the terminal 1 on the human-computer interaction interface is an operation of selecting the "reselected" function identifier, the human-computer interaction page jumps to a page corresponding to the "reselected" function identifier, so that the user can reselect department information, and then initiate an inquiry request according to the reselected department category information.
Step 280: when a diagnosis receiving request sent by a server is received, if the inquiry applet is not in an open state, a diagnosis receiving notification sent by the server based on a message push variable is received, wherein the message push variable is a global variable. See the description of step 140 in the above embodiments for details.
Step 290: if the inquiry small program is in an open state, displaying a diagnosis receiving interface corresponding to the diagnosis receiving request on the interactive interface; and sending the inquiry information input by the user on the consultation interface to the server.
In this step, the terminal 1 sends an inquiry request to the server 2, the server 2 returns an inquiry request, if the applet is in an open state at this time, based on the above-mentioned message push variable which is a global variable, any one of the human-computer interaction interfaces of the inquiry applet can receive the inquiry request sent by the server 2, the user can perform inquiry by clicking a corresponding function button, the user can send one or more of audio, video, picture and text information to the server 2 on the inquiry interface, also can receive one or more of audio, video, picture and text information sent by the server 2, and can perform corresponding operations according to one or more of the function buttons corresponding to "prescription purchase medicine", "questionnaire" and "health file" selected by the user on the inquiry interface.
In one embodiment, the user enters a list page, inputs the description of the relevant body state and fills in information of the patient for inquiry and list, the server 2 receives the corresponding information, processes the information and transmits the information to the doctor terminal, the doctor terminal initiates a request for receiving a doctor, and the user enters a diagnosis interface after receiving the request for receiving the doctor. The user can select to communicate with the doctor in an instant video mode, and the doctor terminal and the user terminal can send image-text information mutually while the video calls. When the network state is not good or the user considers that the video call is inconvenient, the video call can be selected to be converted into the voice call. After the inquiry is finished, the user terminal can receive the advice or the prescription sent by the service and sent by the doctor about the inquiry, and record the content into a medical record database corresponding to the patient for the patient to view. When the user considers that the inquiry can be ended, the corresponding function button can be clicked, and the user terminal ends the link with the server 2.
By the inquiry information processing method based on the small program, installation of client software is avoided, and user experience is improved; when the inquiry applet is not in an open state, the inquiry applet sends a message push variable which is a global variable to inform a user to contact a doctor in time, so that the technical problem that the user cannot obtain the notice after the applet is closed is solved.
Please refer to fig. 6, which is a flowchart illustrating a remote inquiry information processing method according to an embodiment of the present application. The method can be executed by the server 2 as shown in fig. 2, and can be applied to the application scenario as shown in fig. 1 to realize remote inquiry information processing by a small program. The method comprises the following steps:
step 310: and receiving login information of the inquiry applet sent by the user terminal.
In this step, the server 2 can receive login information for the inquiry applet transmitted by the terminal 1 after the user logs in. The login information comprises an ID of the user, and the websocket connection is established with the terminal 1 according to the ID.
Step 320: and acquiring a message pushing instance for the user terminal based on the login information, and registering the message pushing instance as a global variable.
In this step, the server 2 receives a message push instance sent by the terminal 1, where the message push instance may be a video instance, and registers the video instance to the global to become a global variable, and based on the global variable, the user terminal 1 can receive a service request sent by the server on any interface of the applet.
Step 330: and sending the page content corresponding to the login information to the user terminal.
In this step, the server 2 receives the login information transmitted from the terminal 1, and transmits the corresponding content to the terminal 1 based on the login information.
In one embodiment, the page content may include one or more of the functional identifiers for identifying "medical record information", "health file", "diagnosis", "medicine purchase", "questionnaire fill", "doctor service package purchase", "referral", "article push", "doctor appraisal", "image card upload", "follow-up reminder", and the like.
Step 340: receiving the body state description information sent by the user terminal, determining department category information corresponding to the body state description information based on the body state description information, and sending the department category information to the user terminal.
In this step, the server 2 receives the description information about the body state thereof transmitted from the terminal 1, determines the department category of the doctor for the information based on the body state description information, arranges the department category into department category information in the form of electronic data, and transmits the department category information to the terminal 1.
Step 350: and receiving an inquiry request sent by the user terminal, and selecting a candidate doctor terminal set from the doctor library according to the inquiry request.
In this step, the server 2 receives an inquiry request sent by the terminal 1, where the inquiry request includes body state description information entered by the user, and the server 2 selects a corresponding terminal set of a doctor from a doctor information database according to the inquiry request.
Step 360: and sending the inquiry request to a candidate doctor terminal set, and forwarding the inquiry request initiated by the target doctor terminal to the user terminal when the target doctor terminal receives the inquiry request in the candidate doctor terminal set.
In this step, the server 2 sends the inquiry request received in step 350 to the set of the terminal of the candidate doctor, and if there is a doctor terminal in the set of the terminal of the candidate doctor initiating a response to the inquiry request and initiating a reception, the server 2 sets the doctor terminal responding to the inquiry request as the target doctor terminal and transfers the reception request initiated by the target doctor terminal to the terminal 1. The server 2 judges the open state of the inquiry applet according to the connection state with the inquiry applet in the terminal 1, and if the inquiry applet is not in the open state, it jumps to step 370, and if the inquiry applet is in the open state, it jumps to step 380.
Step 370: and if the inquiry small program of the user terminal is not in an open state, sending a consultation receiving notice to the user terminal based on the message push variable.
In this step, if the inquiry applet is not in the on state, the inquiry notification is transmitted to the user terminal 1 via the public number based on the message push variable which is a global variable, so that the user can know the processing state of his inquiry request.
Step 380: and if the inquiry applet is in an open state, receiving inquiry information input by a user on a consultation interface, and forwarding the inquiry information to the target doctor terminal.
In this step, if the inquiry applet is in the open state, the inquiry request is sent to the terminal 1 based on the message push variable which is the global variable, and based on the message push variable, the user can receive the inquiry request at any human-computer interaction interface of the inquiry applet of the terminal 1, so as to initiate a response to the inquiry request.
Please refer to fig. 7, which is a schematic structural diagram of a remote inquiry information processing apparatus 400 according to an embodiment of the present application, which can be applied to the electronic device 3 shown in fig. 3 and can be applied to the application scenario shown in fig. 1. The device comprises a first sending module 401, a second sending module and a third sending module, wherein the first sending module 401 is used for obtaining login information of a user on an inquiry small program and sending the login information to a server 2; a display module 402, configured to display, on the interactive interface, the page content returned by the server 2 based on the login information, where the page content includes: a link identifier for inquiry information processing; a response module 403, configured to initiate an inquiry request to the server 2 in response to a trigger command for the link identifier, which is entered by the user on the interactive interface; a receiving module 404, configured to receive a diagnosis receiving notification sent by the server 2 based on a message push variable when receiving a diagnosis receiving request sent by the doctor terminal and if the inquiry applet is not in an open state, where the message push variable is a global variable.
In one embodiment, the response module 403 includes: the sending submodule 405 is configured to obtain body state description information that is input by the user on the interactive interface, and send the body state description information to the server 2; a return submodule 406, configured to display, on the interactive interface, department category information returned by the server 2 based on the body state description information; the generating sub-module 407 is configured to generate the inquiry request in response to a selection instruction of the department category information by the user.
In an embodiment, the generating sub-module 407 further includes: the judgment sub-module 408 is configured to generate an inquiry request according to the department category information if the selection instruction is the selected department category information; and if the selection instruction is a reselection instruction, jumping to a page corresponding to the reselection instruction in response to the reselection instruction, and generating an inquiry request based on the target department category selected by the user.
In an embodiment, the display module 402 is further configured to display a diagnosis receiving interface corresponding to the diagnosis receiving request on the interactive interface if the small inquiry program is in an open state; the first sending module 401 is further configured to send the inquiry information entered by the user in the consultation interface to the server 2.
For a detailed description of the remote inquiry information processing apparatus 400, please refer to the description of the related method steps in the above embodiments.
Please refer to fig. 8, which is a schematic structural diagram of a remote inquiry information processing apparatus 500 according to an embodiment of the present application, which can be applied to the server 2 shown in fig. 2 and can be applied to the application scenario shown in fig. 1. The device includes: a receiving module 501, configured to receive login information of an inquiry applet sent by a user terminal; a registering module 502, configured to obtain a message pushing instance for the user terminal 1 based on the login information, and register the message pushing instance as a global variable; a second sending module 503, configured to send page content corresponding to the login information to the user terminal; the matching module 504 is configured to receive an inquiry request sent by a user terminal, and select a candidate doctor terminal set from a doctor library according to the inquiry request; a forwarding module 505, configured to send the inquiry request to the candidate doctor terminal set, and forward the inquiry request initiated by the target doctor terminal to the user terminal when there is a target doctor terminal in the candidate doctor terminal set to receive the inquiry request; a notification module 506, configured to send a consultation receiving notification to the user terminal based on the message push variable if the consultation applet of the user terminal is not in an open state.
In one embodiment, the apparatus further comprises: the determining module 507 is configured to receive the body state description information sent by the user terminal 1, determine department category information corresponding to the body state description information based on the body state description information, and send the department category information to the user terminal 1.
In an embodiment, the forwarding module 505 is further configured to receive the inquiry information entered by the user on the consultation interface and forward the inquiry information to the target doctor terminal if the inquiry applet is in an open state.
For a detailed description of the remote inquiry information processing device 500, please refer to the description of the related method steps in the above embodiments.
Please refer to fig. 9, which is a timing chart of remote inquiry according to an embodiment of the present application. In one embodiment, a user logs in an inquiry applet on a terminal 1 of the user, a server 2 acquires login information and a video instance of the user, and registers the video instance representing a message push variable to the global to enable the video instance to become a global variable; then, the user makes an online order, the server 2 selects a candidate doctor terminal set from the database according to the inquiry request of the user, sends the inquiry information to the set, and forwards the doctor's request for receiving a doctor to the terminal 1 if a doctor responds to the inquiry request. After receiving a doctor, a doctor initiates a doctor receiving request of a video call or a voice call, if the server 2 judges that the inquiry subprogram on the terminal 1 is in an open state at the moment, the doctor receiving request is forwarded to the terminal 1, and based on the global variables, a user can receive the doctor receiving request sent by a doctor end on any interface of the inquiry subprogram; if the server 2 judges that the inquiry applet is not in an open state, a reception notice is sent to the terminal 1 through the public number, and the user can enter the inquiry applet in the public number. If the diagnosis receiving request initiated by the doctor end is a video call request, in the video call process, the doctor end can convert the request into a voice call according to the requirement so as to access a voice call interface, and the doctor end can also directly hang up the video call. After the doctor and the user are fully communicated, the communication can be ended, and the doctor end can send the doctor suggestion to the user terminal, so that the user can obtain the diagnosis information.
Although the embodiments of the present invention have been described in conjunction with the accompanying drawings, those skilled in the art may make various modifications and variations without departing from the spirit and scope of the invention, and such modifications and variations fall within the scope defined by the appended claims.
Claims (10)
1. A remote inquiry information processing method is characterized by comprising the following steps:
acquiring login information of a user on an inquiry small program, and sending the login information to a server;
displaying page content returned by the server based on the login information on an interactive interface, wherein the page content comprises: a link identifier for inquiry information processing;
responding to a trigger command of the link identifier, which is input by the user on the interactive interface, and initiating an inquiry request to the server;
and when receiving a diagnosis receiving request sent by the server, if the inquiry applet is not in an open state, receiving a diagnosis receiving notification sent by the server based on a message push variable, wherein the message push variable is a global variable.
2. The method of claim 1, wherein initiating an interrogation request to the server in response to a trigger command entered by a user at the interactive interface for the link identification comprises:
acquiring body state description information which is input by the user on the interactive interface, and sending the body state description information to a server;
displaying department category information returned by the server based on the body state description information on the interactive interface;
and responding to a selection instruction of the department category information by the user, and generating the inquiry request.
3. The method of claim 2, wherein generating the interrogation request in response to the user's instruction to select the department category information comprises:
if the selection instruction is that the department category information is selected, generating the inquiry request according to the department category information;
and if the selection instruction is a reselection instruction, responding to the reselection instruction, jumping to a page corresponding to the reselection instruction, and generating the inquiry request based on the target department category selected by the user.
4. The method of claim 1, further comprising:
if the inquiry small program is in an open state, displaying a diagnosis receiving interface corresponding to the diagnosis receiving request on the interactive interface;
and sending the inquiry information input by the user on the consultation interface to the server.
5. A remote inquiry information processing method is characterized in that,
receiving login information of an inquiry applet sent by a user terminal;
acquiring a message pushing instance for the user terminal based on the login information, and registering the message pushing instance as a global variable;
sending the page content corresponding to the login information to the user terminal;
receiving an inquiry request sent by the user terminal, and selecting a candidate doctor terminal set from a doctor library according to the inquiry request;
sending the inquiry request to the candidate doctor terminal set, and forwarding a diagnosis receiving request initiated by a target doctor terminal to the user terminal when a target doctor terminal in the candidate doctor terminal set receives the inquiry request;
and if the inquiry small program of the user terminal is not in an open state, sending a consultation receiving notice to the user terminal based on a message push variable.
6. The method according to claim 5, wherein before said receiving the inquiry request sent by the user terminal, selecting a candidate doctor terminal set from a doctor base according to the inquiry request, further comprising:
receiving body state description information sent by the user terminal, determining department category information corresponding to the body state description information based on the body state description information, and sending the department category information to the user terminal;
and the method further comprises: if the interrogation applet is in an open state,
and receiving inquiry information input by a user on a consultation interface, and forwarding the inquiry information to the target doctor terminal.
7. A remote inquiry information processing apparatus, comprising:
the system comprises a first sending module, a second sending module and a server, wherein the first sending module is used for obtaining login information of a user on an inquiry small program and sending the login information to the server;
a display module, configured to display, on an interactive interface, page content returned by the server based on the login information, where the page content includes: a link identifier for inquiry information processing;
the response module is used for responding to a trigger command of the user on the link identifier, which is input by the user on the interactive interface, and initiating an inquiry request to the server;
a receiving module, which is used for receiving the doctor receiving request sent by the doctor terminal,
and if the inquiry applet is not in an open state, receiving a consultation receiving notification sent by the server based on a message push variable, wherein the message push variable is a global variable.
8. A remote inquiry information processing apparatus, comprising:
the receiving module is used for receiving login information of the inquiry small program sent by the user terminal;
the registration module is used for acquiring a message pushing example of the user terminal based on the login information and registering the message pushing example as a global variable;
the second sending module is used for sending the page content corresponding to the login information to the user terminal;
the matching module is used for receiving an inquiry request sent by the user terminal and selecting a candidate doctor terminal set from a doctor library according to the inquiry request;
the forwarding module is used for sending the inquiry request to the candidate doctor terminal set, and forwarding a diagnosis receiving request initiated by a target doctor terminal to the user terminal when the target doctor terminal receives the inquiry request in the candidate doctor terminal set;
and the notification module is used for sending a consultation receiving notification to the user terminal based on the message push variable if the inquiry small program of the user terminal is not in an open state.
9. An electronic device, comprising:
a memory to store a computer program;
a processor to execute the computer program to implement the method of any one of claims 1-4.
10. A server, comprising:
a memory to store a computer program;
a processor for executing the computer program for implementing the method as claimed in claim 5 or 6.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111293995.1A CN113990525A (en) | 2021-11-03 | 2021-11-03 | Remote inquiry information processing method and device, electronic equipment and server |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111293995.1A CN113990525A (en) | 2021-11-03 | 2021-11-03 | Remote inquiry information processing method and device, electronic equipment and server |
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| CN113990525A true CN113990525A (en) | 2022-01-28 |
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| CN202111293995.1A Pending CN113990525A (en) | 2021-11-03 | 2021-11-03 | Remote inquiry information processing method and device, electronic equipment and server |
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| CN (1) | CN113990525A (en) |
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