CN113971520A - Software product quality evaluation method delivered by research and development team - Google Patents
Software product quality evaluation method delivered by research and development team Download PDFInfo
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Abstract
The invention provides a software product quality evaluation method delivered by a research and development team, which comprises the following specific steps: the system automatically calculates the market influence score according to a market evaluation index system, automatically calculates the time spent for solving the problem after the system receives the confirmation that the problem receiver has solved the problem, matches the time spent for solving the problem according to the time spent for solving the problem, and calculates the defect public opinion score on the basis of the market influence and the time spent for solving the problem. The method has the advantages of unified standard quality evaluation, introduction of defect public opinion for evaluation, reasonable design of evaluation standard, accurate evaluation of team efficiency and improvement of feedback problem efficiency.
Description
Technical Field
The invention relates to the technical field of internet product quality evaluation, in particular to a software product quality evaluation method delivered by a research and development team.
Background
The product quality is the root of the product, and is the life pulse of the enterprise. "when the software comes online, it does not represent the end of the development work, and it is the beginning of the product actually undergoing inspection. "when the user is using our product, may encounter some bugs, we will collect the feedback of the user, further improve our product.
How the bug fed back by the user affects market expansion, different organizations and different people have own set of subjective evaluation standards, but because the evaluation standards of people are inconsistent, the severity of the same problem is perceived differently by different people, the opinions are difficult to reach the same, and communication loss and consumption in morale are formed.
In the following, we describe the problems existing in the team at present from two dimensions of product delivery quality and on-line bug repair efficiency.
The online bug amount cannot completely represent the delivery quality, the dimension only pays attention to the amount, but does not pay attention to the negative influence of a single bug on market expansion, so that the perception of the technical department on the bug influence is inconsistent with the perception of the market department, and the two parties are easy to conflict when defect feedback information is collected, and internal consumption is generated. For example, A, B two teams cannot represent that the quality performance of the 2 teams is the same under the same bug amount, perhaps team a always presents bugs which seriously affect product public praise and market expansion, such as blocking business development and blocking market return, and the bug of team B has smaller influence, such as wrongly written characters and experience optimization.
On one hand, a research and development team passively accepts a time index, lacks the power for actively improving the repair efficiency, and can repair within 10 minutes originally, but because the index is qualified within 2 hours, the online problem is solved without hurry, and the feeling of urgency and fear are lacked. On the other hand, the repair efficiency and the value of the repaired problem do not form a mapping relation, so that the research and development index is good in performance, but the actual perception of the market is not good. For example, 80% of the problems of the research and development team are repaired within the required time, but the 80% of the problems are just the problems with little influence on market expansion, and on the contrary, the other 20% of the problems with large influence on market expansion cannot be solved effectively in time. The situation that research and development departments feel good by themselves and market departments feel unhappy is caused.
Disclosure of Invention
The invention provides a software product quality evaluation method delivered by a research and development team, which has unified standard quality evaluation, introduces a defect public opinion score for evaluation, has reasonable evaluation standard design, accurately evaluates team efficiency and improves feedback problem efficiency.
The technical scheme adopted by the invention for solving the technical problem is as follows:
a software product quality evaluation method delivered by a research and development team comprises the following specific steps:
the method comprises the following steps: establishing a question filling field for providing user feedback in a software product and filling out a market influence evaluation index option;
step two: on the basis of the first step, a user fills in a question filling field provided by the software product and feeds back and submits the question filling field;
step three: on the basis of the second step, the technical department receives the problems described by the submitted problem filling fields, the technical department solves the problems and updates the problem state of solved, and meanwhile, the system automatically calculates the market influence score according to the problems described by the submitted problem filling fields to obtain the market influence score;
step four: the problem proposing person confirms the problem to be solved in the problem filling field, and the system automatically calculates the time for solving the problem after receiving the confirmation that the problem receiver has solved the problem;
step five: each time period of the solution time corresponds to a solution time coefficient, and the system matches the solution time coefficient according to the solution time;
step six: the system calculates the defect public opinion score on the basis of market influence and time-use solving coefficient, and the defect public opinion score is used as a quality evaluation index of software products delivered by a research and development team.
Further, the market impact score ═ Σ (evaluation dimension score × weight) in step three, and the evaluation dimension score is 1 to 5.
Further, the evaluation dimension score comprises 7 dimensions of who finds the problem, the customer level of the problem, the attitude of the user to the problem, the amount of customer complaints the problem has received, the same problem has been encountered, the repair urgency is high, the use object of the function is used, and the corresponding weights of the 7 dimensions are 20%, 10%, 15%, 20%, 10% and 5%, respectively.
Further, the time for solving the problem in the fourth step is time for problem solving — time for problem feedback.
Further, the problem feedback time is the time for submitting the feedback to the technical department for receiving the problem in the first step and the second step, and the problem solving time is the time after the technical department solves the problem and updates the problem state.
Further, the time for solution includes 6 criteria of 10 minutes, 10 to 30 minutes, 30 minutes to 1 hour, 1 hour to 2 hours, 2 hours or more, no repair, etc., and the time for solution coefficients are 0.25, 0.5, 0.6, 0.8, 0.9, 1, respectively.
Further, the defect public opinion score is less than 3 points, which means that the influence on the market is small, such on-line defects can be tolerated on the premise that the occurrence frequency is controllable, and the defect public opinion score is greater than 3 points, which means that the influence on the market is large, and in the current organizational environment, such defects are not tolerable, and the ratio of the on-line defects must be reduced.
Compared with the prior art, the invention has the following beneficial effects:
1. by evaluating the negative impact of the system on market expansion. A market influence score is generated, so that the delivery quality evaluation of a development team is facilitated, the standard design is reasonable and conventional, and the feedback is conveniently collected for evaluation;
2. a new concept of a defect public opinion score is introduced to evaluate delivery quality of a research and development team, the standard design is reasonable, the team efficiency is accurately evaluated, problems on a team processing line are guided, and the enthusiasm and the team efficiency are improved;
3. according to the time-consuming coefficient for solving the problem, the feedback and solving efficiency of the team on the problem is further precisely evaluated, and the delivery quality of the whole research and development team is conveniently improved;
4. the grade of the defects of the online problems can be judged according to the defect public opinion, so that the online defects can be accurately processed, and the processing procedure and efficiency of the online defects are improved.
Drawings
FIG. 1 is a schematic flow chart of the present invention.
Detailed Description
In order to make the technical means, the original characteristics, the achieved purposes and the effects of the invention easily understood, the invention is further described below with reference to the specific embodiments and the attached drawings, but the following embodiments are only the preferred embodiments of the invention, and not all embodiments. Other embodiments, which can be derived by those skilled in the art from the embodiments given herein without making any creative effort, belong to the specific embodiments of the present invention.
Example 1:
a software product quality evaluation method delivered by a research and development team comprises the following specific steps:
the method comprises the following steps: establishing a question filling field for providing user feedback in a software product and filling out a market influence evaluation index option;
step two: on the basis of the first step, a user fills in a question filling field provided by the software product and feeds back and submits the question filling field;
step three: on the basis of the second step, the technical department receives the problems described by the submitted problem filling fields, the technical department solves the problems and updates the problem state of solved, and meanwhile, the system automatically calculates the market influence score according to the problems described by the submitted problem filling fields to obtain the market influence score;
step four: the problem proposing person confirms the problem to be solved in the problem filling field, and the system automatically calculates the time for solving the problem after receiving the confirmation that the problem receiver has solved the problem;
step five: each time period of the solution time corresponds to a solution time coefficient, and the system matches the solution time coefficient according to the solution time;
step six: the system calculates the defect public opinion score on the basis of market influence and time-use solving coefficient, and the defect public opinion score is used as a quality evaluation index of software products delivered by a research and development team.
The market impact score ═ Σ (evaluation dimension score × weight), the evaluation dimension score is 1 to 5, the evaluation dimension score includes 7 dimensions of who found the problem, the customer level that encountered the problem, the attitude of the user to treat the problem, the amount of customer complaints that the problem has received, exactly the same problem has been encountered, the urgency of repair, the use object of the function, and the like, and the weights corresponding to the 7 dimensions are 20%, 10%, 15%, 20%, 10%, 5%, respectively.
The time for solving the problem is the time for problem solving-the time for problem feedback, the problem feedback time is the time for submitting the feedback to the technical department for receiving the problem in the first step and the second step, and the problem solving time is the time after the technical department solves the problem and updates the problem state.
The time for solving includes 6 standards of 10 minutes, 10 to 30 minutes, 30 minutes to 1 hour, 1 hour to 2 hours, more than 2 hours, no repair and the like, and the time coefficients for solving are respectively 0.25, 0.5, 0.6, 0.8, 0.9 and 1.
The defect public opinion score is equal to the market influence score and solves the time coefficient, the defect public opinion score is less than 3, the market influence is small, the online defect can be tolerated on the premise that the occurrence frequency is controllable, the defect public opinion score is more than 3, the market influence is large, in the current organization environment, the defect is not tolerable, and the proportion of the online defect needs to be reduced.
Specific example 2:
the defectiveness public opinion score calculated according to the embodiment 1 can be classified, the score of the market impact score is between 1 and 5, and the coefficient value of the solution time coefficient is between 0.25 and 1. Based on prior performance ratings: excellent, good, qualified, unqualified. The matching can be performed by using the defect opinion score. Similarly, the defectiveness score may be classified into 5.
And pulling historical data, sequencing the total score of the monthly public opinion from small to large, calculating corresponding standard values of different grades according to percentiles, repeating the calculation after each assessment period is finished, and formulating a new standard until the organization requirement is met.
Drawing 5 research and development groups, and dividing the monthly public opinion of the past 2 months into: 88, 91, 110, 73, 50, 61, 30, 10, 22, 44. After sorting from small to large, the classification standards are obtained according to percentile calculation as follows:
therefore, the delivery quality of the team is assessed according to the defect public opinion, and the delivery quality improvement of a research and development team is guided.
The foregoing detailed description has shown and described the principles, features and advantages of the present invention, and is not intended to limit the present invention to the particular forms disclosed, but on the contrary, the intention is to cover all modifications, equivalents and alternatives falling within the spirit and scope of the invention as defined by the appended claims.
Claims (7)
1. A software product quality evaluation method delivered by a research and development team is characterized in that: the method comprises the following specific steps:
the method comprises the following steps: establishing a question filling field for providing user feedback in a software product and filling out a market influence evaluation index option;
step two: on the basis of the first step, a user fills in a question filling field provided by the software product and feeds back and submits the question filling field;
step three: on the basis of the second step, the technical department receives the problems described by the submitted problem filling fields, the technical department solves the problems and updates the problem state of solved, and meanwhile, the system automatically calculates the market influence score according to the problems described by the submitted problem filling fields to obtain the market influence score;
step four: the problem proposing person confirms the problem to be solved in the problem filling field, and the system automatically calculates the time for solving the problem after receiving the confirmation that the problem receiver has solved the problem;
step five: each time period of the solution time corresponds to a solution time coefficient, and the system matches the solution time coefficient according to the solution time;
step six: the system calculates the defect public opinion score on the basis of market influence and time-use solving coefficient, and the defect public opinion score is used as a quality evaluation index of software products delivered by a research and development team.
2. The method of claim 1, wherein the software product quality evaluation method comprises: market impact score ═ Σ (evaluation dimension score × weight) in the third step, and the evaluation dimension score was 1 to 5.
3. The method of claim 2, wherein the software product quality evaluation method delivered by the research and development team comprises: the evaluation dimension score comprises 7 dimensions of who finds the problem, the customer level of the problem, the attitude of the user to the problem, the customer complaint amount of the problem, the identical problem, the repair urgency, the use object of the function and the like, wherein the 7 dimensions correspond to weights of 20%, 10%, 15%, 20%, 10% and 5% respectively.
4. The method of claim 1, wherein the software product quality evaluation method comprises: the time for solving in the fourth step is the time for problem solving-the time for problem feedback.
5. The method of claim 4, wherein the software product quality evaluation method comprises: the problem feedback time is the time for submitting feedback to the technical department for receiving in the problems in the first step and the second step, and the problem solving time is the time after the technical department solves the problems and updates the problem state.
6. The method of claim 4, wherein the software product quality evaluation method comprises: the time for solving comprises 6 standards of 10 minutes, 10 to 30 minutes, 30 minutes to 1 hour, 1 hour to 2 hours, more than 2 hours, unrepaired time and the like, and the time coefficients for solving are respectively 0.25, 0.5, 0.6, 0.8, 0.9 and 1.
7. The method of claim 1, wherein the software product quality evaluation method comprises: in the sixth step, the defect public opinion score is a market influence score solving time coefficient, the defect public opinion score is less than 3 scores and represents that the influence on the market is small, the online defects can be tolerated on the premise that the occurrence frequency is controllable, the defect public opinion score is greater than 3 scores and represents that the influence on the market is large, and in the current organization environment, the defects can not be tolerated and the occupation ratio in the online defects needs to be reduced.
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