CN113810867B - Method, device and system for providing value added service in call and storage medium - Google Patents
Method, device and system for providing value added service in call and storage medium Download PDFInfo
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- CN113810867B CN113810867B CN202010472361.1A CN202010472361A CN113810867B CN 113810867 B CN113810867 B CN 113810867B CN 202010472361 A CN202010472361 A CN 202010472361A CN 113810867 B CN113810867 B CN 113810867B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
- H04L51/10—Multimedia information
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/20—Services signaling; Auxiliary data signalling, i.e. transmitting data via a non-traffic channel
Abstract
The disclosure relates to a method, a device and a system for providing value-added service in conversation and a storage medium. The method for providing the value added service in the call comprises the following steps: under the condition that a service provider terminal is communicated with a user terminal, the user terminal receives a rich media card message issued by a service platform after the service provider terminal accesses the service platform; the user terminal associates the rich media card message with the current call and presents the rich media card message to the user; and the user terminal performs real-time interaction with the service platform through the rich media card message according to the service requirement. The method and the device can provide a service which realizes real-time interaction between two parties during voice call and visual business process based on RCS technology.
Description
Technical Field
The present disclosure relates to the field of mobile communications, and in particular, to a method, an apparatus, a system, and a storage medium for providing value added services in a call.
Background
In the related art voice call service, a user and a service provider can only perform service handling through traditional voice or service handling under the assistance of a terminal dial pad during a call, and cannot interact with each other, so that the user cannot visually and timely obtain a service handling result, and the demand for service handling by using a telephone is low.
Disclosure of Invention
The inventor finds out through research that: in the voice call technology of the related technology, a user and a service provider can only perform service handling through traditional voice or perform service handling under the assistance of a terminal dial-up keyboard, and visual and real-time interactive services cannot be provided.
In view of at least one of the above technical problems, the present disclosure provides a method, an apparatus, a system, and a storage medium for providing a value-added service during a call, which can implement real-time interaction between two parties during a voice call based on RCS (Rich Communication Suite, rich media Communication) technology.
According to an aspect of the present disclosure, a method for providing value-added services in a call is provided, including:
under the condition that a service provider terminal is communicated with a user terminal, the user terminal receives a rich media card message issued by a service platform after the service provider terminal accesses the service platform;
the user terminal associates the rich media card message with the current call and presents the rich media card message to the user;
and the user terminal performs real-time interaction with the service platform through the rich media card message according to the service requirement.
In some embodiments of the present disclosure, the real-time interaction between the user terminal and the service platform through the rich media card message according to the service requirement includes:
the user terminal judges whether the user needs to operate in the rich media card message to handle the service according to the user input;
and under the condition that the user needs to operate in the rich media card message to handle the service, the user terminal reports the user operation result to the service platform, so that the service provider terminal can handle the service according to the user service requirement and the received user operation result and update the service progress in the rich media card message through the service platform.
In some embodiments of the present disclosure, the real-time interaction between the user terminal and the service platform through the rich media card message according to the service requirement further includes:
under the condition that a user does not need to operate in the rich media card message to transact the service, the user terminal stores the service transacting result in the rich media card message;
and the user terminal presents the service transaction result in the rich media card message to the user under the condition that the user consults.
In some embodiments of the disclosure, the presenting the rich media card message to the user comprises:
and the user terminal presents the rich media card message to the user in a call interface.
In some embodiments of the present disclosure, the presenting, by the user terminal, the rich media card message to the user at a call interface includes:
and the user terminal adds a sliding interface to present the rich media card message to the user.
In some embodiments of the present disclosure, the presenting, by the user terminal, the rich media card message to the user at a call interface comprises:
and the user terminal presents the rich media card message to the user on the same interface with the original call button.
In some embodiments of the present disclosure, the presenting, by the user terminal, the rich media card message to the user at a call interface includes:
the user terminal presents the rich media card message to the user in a pop-up interface.
In some embodiments of the present disclosure, the presenting, by the user terminal, the rich media card message to the user at a call interface includes:
and in the case that the rich media card message comprises a plurality of rich media cards, the user terminal displays the rich media card messages in a carousel mode.
According to another aspect of the present disclosure, there is provided a user terminal including:
the rich media message receiving module is used for receiving a rich media card message issued by the service platform after the service provider terminal accesses the service platform under the condition that the call between the service provider terminal and the user terminal is connected;
the association module is used for associating the rich media card message with the current call and presenting the rich media card message to a user;
and the real-time interaction module is used for carrying out real-time interaction with the service platform through the rich media card message according to the service requirement.
In some embodiments of the present disclosure, the service platform is configured to perform an operation for implementing the value added service providing method in a call according to any of the above embodiments.
According to another aspect of the present disclosure, there is provided a user terminal including:
a memory to store instructions;
and the processor is used for executing the instruction, so that the service platform is used for executing the operation of realizing the value added service provider in the call according to any embodiment.
According to another aspect of the present disclosure, there is provided a service platform, including:
the message sending module is used for issuing a rich media card message to the user terminal under the conditions that the call between the service provider terminal and the user terminal is connected and the service provider terminal is accessed to the service platform, indicating the user terminal to associate the rich media card message with the current call and presenting the rich media card message to the user;
and the interaction module is used for carrying out real-time interaction with the user terminal through the rich media card message.
In some embodiments of the disclosure, the interaction module comprises:
an operation result receiving unit, configured to receive a user operation result reported by a user terminal, and provide the user operation result to a service provider terminal;
and the service progress updating unit is used for updating the service progress in the rich media card message under the condition that the service provider terminal performs service transaction according to the user service requirement and the received user operation result.
According to another aspect of the present disclosure, there is provided a service provider terminal comprising:
the platform access module is used for accessing the service platform under the condition that the call between the service provider terminal and the user terminal is connected, issuing a rich media card message to the user terminal through the service platform, indicating the user terminal to associate the rich media card message with the current call and presenting the rich media card message to the user;
and the information interaction module is used for carrying out real-time interaction with the user terminal through the service platform in a rich media card message mode.
According to another aspect of the present disclosure, there is provided a value added service providing system in a call, including a user terminal according to any of the above embodiments, a service platform according to any of the above embodiments, and a service provider terminal according to any of the above embodiments.
According to another aspect of the present disclosure, a computer-readable storage medium is provided, where the computer-readable storage medium stores computer instructions, and the instructions are executed by a processor to implement the method for providing value-added service in a call according to any one of the above embodiments.
The method and the device can provide a service which realizes real-time interaction between two parties during voice call and visual business process based on RCS technology.
Drawings
In order to more clearly illustrate the embodiments of the present disclosure or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present disclosure, and other drawings can be obtained by those skilled in the art without creative efforts.
Fig. 1 is a schematic diagram of some embodiments of a method for providing value-added services in a call according to the present disclosure.
Fig. 2 is a schematic diagram of another embodiment of a method for providing value-added services in a call according to the present disclosure.
Fig. 3 is a schematic diagram of some embodiments of a user terminal of the present disclosure.
Fig. 4 is a schematic diagram of another embodiment of a user terminal according to the present disclosure.
FIG. 5 is a schematic diagram of some embodiments of a service platform of the present disclosure.
Fig. 6 is a schematic diagram of some embodiments of a service provider terminal of the present disclosure.
Fig. 7 is a schematic diagram of some embodiments of a value added service providing system in a call according to the present disclosure.
Detailed Description
The technical solutions in the embodiments of the present disclosure will be clearly and completely described below with reference to the drawings in the embodiments of the present disclosure, and it is obvious that the described embodiments are only a part of the embodiments of the present disclosure, and not all of the embodiments. The following description of at least one exemplary embodiment is merely illustrative in nature and is in no way intended to limit the disclosure, its application, or uses. All other embodiments, which can be derived by a person skilled in the art from the embodiments disclosed herein without making any creative effort, shall fall within the protection scope of the present disclosure.
The relative arrangement of parts and steps, numerical expressions and numerical values set forth in these embodiments do not limit the scope of the present disclosure unless specifically stated otherwise.
Meanwhile, it should be understood that the sizes of the respective portions shown in the drawings are not drawn in an actual proportional relationship for the convenience of description.
Techniques, methods, and apparatus known to one of ordinary skill in the relevant art may not be discussed in detail but are intended to be part of the specification where appropriate.
In all examples shown and discussed herein, any particular value should be construed as exemplary only and not as limiting. Thus, other examples of the exemplary embodiments may have different values.
It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, further discussion thereof is not required in subsequent figures.
Fig. 1 is a schematic diagram of some embodiments of a method for providing value-added services in a call according to the present disclosure. Preferably, the embodiment may be executed by the user terminal of the present disclosure or the system for providing value-added service before call of the present disclosure. The method may comprise steps 11-13, wherein:
and step 11, under the condition that the call between the service provider terminal and the user terminal is connected, the user terminal receives a rich media card message issued by the service platform after the service provider terminal accesses the service platform.
In some embodiments of the present disclosure, the service provider may be a merchant or an enterprise customer.
In some embodiments of the present disclosure, the service provider terminal may be a mobile phone, a computer, a server, or the like of the service provider.
In some embodiments of the present disclosure, the service platform may be a rich media messaging service platform.
And step 12, the user terminal associates the rich media card message with the current call and presents the rich media card message to the user.
In some embodiments of the present disclosure, in step 12, the step of presenting the rich media card message to the user may include: and the user terminal presents the rich media card message to the user in a call interface.
In some embodiments of the present disclosure, the step of presenting the rich media card message to the user by the user terminal in a call interface may include: and the user terminal adds a sliding interface to present the rich media card message to the user.
In further embodiments of the present disclosure, the step of presenting the rich media card message to the user at the call interface by the user terminal may include: and the user terminal presents the rich media card message to the user on the same interface with the original call button.
In still other embodiments of the present disclosure, the step of presenting the rich media card message to the user by the user terminal in a call interface may include: the user terminal presents the rich media card message to the user in a pop-up interface.
In some embodiments of the present disclosure, the step of presenting the rich media card message to the user by the user terminal in a call interface may include: and in the case that the rich media card message comprises a plurality of rich media cards, the user terminal displays the rich media card messages in a carousel manner.
And step 13, the user terminal carries out real-time interaction with the service platform through the rich media card message according to the service requirement.
In some embodiments of the present disclosure, a Protocol of interaction between the service platform and the user terminal may be MSRP (Message Session Relay Protocol) or HTTP (Hyper Text Transfer Protocol).
In some embodiments of the present disclosure, step 13 may comprise: sending an uplink message, operating in a Rich Card presented by a user terminal by a user, and reporting an operation result to a service platform without secondary editing after the operation is finished; and sending a downlink message, and performing service handling by the service provider terminal according to the service requirement of the user and the received operation result and updating the service progress in the Rich Card message through the service platform.
In some embodiments of the present disclosure, step 13 may include steps 131-134, wherein:
and step 131, the user terminal judges whether the user needs to operate in the rich media card message to handle the service according to the user input.
Step 132, under the condition that the user needs to operate in the rich media card message to handle the service, the user terminal reports the user operation result to the service platform, so that the service provider terminal can handle the service according to the user service requirement and the received user operation result and update the service progress in the rich media card message through the service platform.
In step 133, the user terminal stores the service transaction result in the rich media card message under the condition that the user does not need to perform operation in the rich media card message to transact the service.
And step 134, the user terminal presents the service transaction result in the rich media card message to the user under the condition that the user consults.
Based on the method for providing the value added service in the call provided by the embodiment of the disclosure, a service which realizes real-time interaction between two parties of the call and is visual in service flow is provided based on the RCS technology.
Fig. 2 is a schematic diagram of another embodiment of the method for providing value-added service in a call of the present disclosure. Preferably, this embodiment may be executed by the pre-call value-added service providing system of the present disclosure. The method may comprise steps 20-29, wherein:
And step 21, after the call is connected, the service provider terminal accesses the RCS service platform.
And step 22, the RCS service platform issues a Rich media Card message to the user terminal, wherein the Rich media Card message is a Rich Card type RCS message.
In some embodiments of the present disclosure, the Rich Card message may provide various elements of multimedia content (e.g., pictures, motion pictures (GIFs), video files, audio files), themes, content, suggested actions (user actively triggered events), suggested replies (service platform predefined feedback content), and so on.
And step 23, the rich media card message of the user terminal carries the session identifier to associate the rich media card message with the ongoing call, and the rich media card message is presented on the call interface.
In some embodiments of the present disclosure, in step 23, the step of presenting the rich media card message in the call interface may include: the user terminal presents Rich Card type RCS messages in a variety of layouts on the call interface.
In some embodiments of the present disclosure, the step of presenting the Rich Card type RCS message in a plurality of layouts on the call interface may include: and a new sliding Interface presentation mode, a presentation mode in the same Interface with the original call button presentation mode, a pop-up Interface presentation mode and the like which do not shield the terminal UI (User Interface) of the original call button, and present the RCS message of the Rich Card type.
In some embodiments of the present disclosure, a Rich Card type RCS message may contain one or more cards; when a plurality of cards are contained, the user terminal displays a plurality of rich media card messages in a carousel mode.
And step 24, the user terminal judges whether the user needs to operate in the rich media card message to handle the service according to the user input. In case the user needs to operate in the rich media card message to transact the service, step 25 is performed; otherwise, step 27 is performed in the event that the user does not need to operate in the rich media card message to transact the business.
And step 25, the user terminal reports the user operation result to the RCS service platform.
In some embodiments of the present disclosure, step 25 may comprise: and the user operates in the Rich Card presented by the user terminal, and the user operation result can be reported to the service platform without secondary editing after the operation is finished.
In some embodiments of the present disclosure, the user operation may return the information sent by the suggestion option (including suggestion operation, suggestion reply), and carry the identity and version of the service platform.
And step 27, the user terminal stores the service transaction result in the rich media card message.
And step 29, the user terminal presents the service transaction result in the rich media card message to the user under the condition that the user consults.
In some embodiments of the present disclosure, the user terminal may store and review the results of Rich Card type transaction in the call.
The embodiment of the disclosure is a method for providing a value added service in a call based on an RCS technology, and by combining an RCS message service and a traditional voice call service, it can be ensured that the RCS message service is actively applied on the premise that the RCS network does not affect the original communication network.
The service provider terminal and the user terminal interact in a visual card form, so that the use experience of a user can be improved, and the viscosity of the user is increased.
The uplink and downlink operations performed on the Rich Card type RCS message in the call in the above embodiment of the present disclosure are all transmitted, received, updated, and presented in real time, thereby improving the service handling efficiency.
Fig. 3 is a schematic diagram of some embodiments of a user terminal of the present disclosure. As shown in fig. 3, the user terminal of the present disclosure may include a rich media message receiving module 31, an association module 32, and a real-time interaction module 33, wherein:
the rich media message receiving module 31 is configured to receive a rich media card message issued by the service platform after the service provider terminal accesses the service platform, when the service provider terminal and the user terminal are connected in a call.
In some embodiments of the present disclosure, the service platform may be a rich media messaging service platform.
And the association module 32 is configured to associate the rich media card message with the current call, and present the rich media card message to the user.
In some embodiments of the present disclosure, association module 32 may be used to present the rich media card message to the user at a call interface.
In some embodiments of the present disclosure, the association module 32 may be configured to add a sliding interface to present the rich media card message to the user.
In other embodiments of the present disclosure, association module 32 may be used to present the rich media card message to the user at the same interface as the original talk button.
In still other embodiments of the present disclosure, association module 32 may be configured to present the rich media card message to the user in a pop-up interface.
In some embodiments of the present disclosure, the association module 32 may be configured to display a plurality of rich media card messages in a carousel fashion if the rich media card messages include a plurality of rich media cards.
And the real-time interaction module 33 is used for performing real-time interaction with the service platform through the rich media card message according to the service requirement.
In some embodiments of the present disclosure, the protocol of interaction between the service platform and the user terminal may be the MSRP protocol or the HTTP protocol.
In some embodiments of the present disclosure, the real-time interaction module 33 may be configured to send an uplink message, where a user performs an operation in a Rich Card presented in a user terminal, and after the operation is completed, an operation result may be reported to a service platform without secondary editing; and sending a downlink message, wherein the service provider terminal performs service handling according to the service requirement of the user and the received operation result and updates the service progress in the Rich Card message through the service platform.
In some embodiments of the present disclosure, the real-time interaction module 33 may be configured to determine whether the user needs to operate in the rich media card message to transact the business according to the user input; under the condition that a user needs to operate in the rich media card message to handle the service; reporting the user operation result to a service platform so that a service provider terminal can perform service handling according to the user service requirement and the received user operation result and update service progress in the rich media card message through the service platform; under the condition that a user does not need to operate in the rich media card message to transact the service, the service transaction result in the rich media card message is stored; and in the case of user review, presenting the service transaction result in the rich media card message to the user.
In some embodiments of the present disclosure, the service platform is configured to perform operations for implementing the method for providing value-added service in a call according to any of the embodiments (for example, the embodiments in fig. 1 or fig. 2).
Based on the user terminal provided by the embodiment of the disclosure, the user terminal interacts with the service provider terminal in a visual card form, so that the use experience of a user can be improved, and the viscosity of the user is increased.
The above embodiments of the present disclosure belong to the field of wireless communication and terminals. The embodiment of the disclosure provides an interactive process between a message service platform and a terminal, and an interface UI design or presentation mode in terminal communication.
Fig. 4 is a schematic diagram of another embodiment of a user terminal according to the present disclosure. As shown in fig. 4, the user terminal of the present disclosure may include a memory 41 and a processor 42, wherein:
a memory 41 for storing instructions.
A processor 42, configured to execute the instructions, so that the service platform is configured to perform operations for implementing the value added service provider in the call according to any of the embodiments described above (for example, the embodiment in fig. 1 or fig. 2).
The embodiment of the present disclosure provides that by combining the RCS message service and the traditional voice call service concurrently, the active application of the RCS message service is promoted on the premise that the RCS network does not affect the original communication network.
The uplink and downlink operations performed on the Rich Card type RCS message in the call in the above embodiment of the present disclosure are all transmitted, received, updated, and presented in real time, thereby improving the service handling efficiency.
FIG. 5 is a schematic diagram of some embodiments of a service platform of the present disclosure. As shown in fig. 5, the disclosed service platform may include a message sending module 51 and an interaction module 52, where:
and a message sending module 51, configured to, when the call between the service provider terminal and the user terminal is connected and the service provider terminal accesses the service platform, send a rich media card message to the user terminal, instruct the user terminal to associate the rich media card message with the current call, and present the rich media card message to the user.
And the interaction module 52 is used for performing real-time interaction with the user terminal through the rich media card message.
In some embodiments of the present disclosure, the interaction module 52 may include an operation result receiving unit and a business progress updating unit, wherein:
and the operation result receiving unit is used for receiving the user operation result reported by the user terminal and providing the user operation result for the service provider terminal.
And the service progress updating unit is used for updating the service progress in the rich media card message under the condition that the service provider terminal performs service transaction according to the user service requirement and the received user operation result.
In some embodiments of the present disclosure, the service platform may be a rich media messaging service platform.
Based on the service platform provided by the embodiment of the disclosure, the service which realizes real-time interaction between two parties of a call and visualizes a service flow in the voice call period based on the RCS technology can be provided.
Fig. 6 is a schematic diagram of some embodiments of a service provider terminal of the present disclosure. As shown in fig. 6, the service provider terminal of the present disclosure may include a platform access module 61 and an information interaction module 62, where:
and the platform access module 61 is used for accessing the service platform under the condition that the call between the service provider terminal and the user terminal is connected, issuing a rich media card message to the user terminal through the service platform, instructing the user terminal to associate the rich media card message with the current call, and presenting the rich media card message to the user.
And the information interaction module 62 is configured to perform real-time interaction with the user terminal through the service platform in a rich media card message manner.
In some embodiments of the present disclosure, the business provider may be a merchant or an enterprise customer.
In some embodiments of the present disclosure, the service provider terminal may be a mobile phone, a computer, a server, or other devices of the service provider.
Based on the service provider terminal provided by the embodiment of the disclosure, the service provider terminal can interact with the user terminal in a visual card form, so that the use experience of a user can be improved, and the viscosity of the user is increased.
The uplink and downlink operations performed on the Rich Card type RCS message in the call in the above embodiment of the present disclosure are all transmitted, received, updated, and presented in real time, thereby improving the service handling efficiency.
Fig. 7 is a schematic diagram of some embodiments of a value added service providing system in a call according to the present disclosure. As shown in fig. 7, the value added service providing system in a call of the present disclosure may include a user terminal 71, a service platform 72, and a service provider terminal 73, where:
a service provider terminal 73 for establishing a voice call with a user terminal; after the call is connected, the service platform 72 is accessed.
In some embodiments of the present disclosure, the service provider terminal 73 may be a service provider terminal as described in any of the embodiments above (e.g., the fig. 6 embodiment).
And the service platform 72 is configured to issue a Rich media Card message to the user terminal 71, where the Rich media Card message is a Rich Card (Rich media Card) type RCS message.
In some embodiments of the present disclosure, the service platform may be a rich media messaging service platform.
In some embodiments of the present disclosure, the service platform 72 may be a service platform as described in any of the embodiments above (e.g., the embodiment of fig. 5).
The user terminal 71 is configured to associate the rich media card message with the current call, and present the rich media card message to the user; and carrying out real-time interaction with the service platform through the rich media card message according to the service requirement.
In some embodiments of the present disclosure, the user terminal 71 may be a user terminal as described in any of the above embodiments (e.g., the embodiment of fig. 3 or fig. 4).
In some embodiments of the present disclosure, as shown in fig. 7, the during-call value added service providing system of the present disclosure may further include a voice network 74 and a rich media communication network 75, wherein:
and a voice network 74 for connecting a voice call between the service provider terminal 73 and the user terminal 71.
The rich media communication network 75 is used for opening an interface for the service platform 72 to call and issue a rich media card message to the user terminal 71.
Based on the system for the value added service in the call provided by the embodiment of the disclosure, the value added service in the call is provided based on the RCS technology, and the RCS message service and the traditional voice call service are combined to be concurrent, so that the RCS message service is promoted to be actively applied on the premise that the RCS network does not influence the original communication network.
The service provider terminal and the user terminal interact in an intuitive card form, so that the use experience of a user can be improved, and the viscosity of the user is increased.
The uplink and downlink operations performed on the Rich Card type RCS message in the call in the above embodiment of the present disclosure are all transmitted, received, updated, and presented in real time, thereby improving the service handling efficiency.
According to another aspect of the present disclosure, a computer-readable storage medium is provided, where the computer-readable storage medium stores computer instructions, and when the instructions are executed by a processor, the method for providing value-added service in a call according to any of the above embodiments is implemented.
Based on the computer-readable storage medium provided by the above-mentioned embodiment of the present disclosure, a service that realizes real-time interaction between both parties of a call and service flow visualization during a voice call based on the RCS technology can be provided.
The service platforms, service provider terminals and user terminals described above may be implemented as general purpose processors, programmable Logic Controllers (PLCs), digital Signal Processors (DSPs), application Specific Integrated Circuits (ASICs), field Programmable Gate Arrays (FPGAs) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components or any suitable combinations thereof for performing the functions described herein.
Thus far, the present disclosure has been described in detail. Some details that are well known in the art have not been described in order to avoid obscuring the concepts of the present disclosure. It will be fully apparent to those skilled in the art from the foregoing description how to practice the presently disclosed embodiments.
It will be understood by those skilled in the art that all or part of the steps for implementing the above embodiments may be implemented by hardware, or may be implemented by a program instructing relevant hardware to implement the steps.
The description of the present disclosure has been presented for purposes of illustration and description, and is not intended to be exhaustive or limited to the disclosure in the form disclosed. Many modifications and variations will be apparent to practitioners skilled in this art. The embodiment was chosen and described in order to best explain the principles of the disclosure and the practical application, and to enable others of ordinary skill in the art to understand the disclosure for various embodiments with various modifications as are suited to the particular use contemplated.
Claims (15)
1. A method for providing value added service in call is characterized in that the method comprises the following steps:
under the condition that the call between the service provider terminal and the user terminal is connected, the user terminal receives a rich media card message issued by the service platform after the service provider terminal accesses the service platform;
the user terminal associates the rich media card message with the current call and presents the rich media card message to the user;
the user terminal carries out real-time interaction with the service platform through the rich media card message according to the service requirement;
the real-time interaction between the user terminal and the service platform through the rich media card message according to the service requirement comprises the following steps:
the user terminal judges whether the user needs to operate in the rich media card message to handle the service according to the user input;
and under the condition that the user needs to operate in the rich media card message to handle the service, the user terminal reports the user operation result to the service platform, so that the service provider terminal can handle the service according to the user service requirement and the received user operation result and update the service progress in the rich media card message through the service platform.
2. The method for providing value added service in call according to claim 1, wherein the real-time interaction between the user terminal and the service platform through the rich media card message according to the service requirement further comprises:
under the condition that a user does not need to operate in the rich media card message to transact the service, the user terminal stores the service transacting result in the rich media card message;
and the user terminal presents the service transaction result in the rich media card message to the user under the condition of user consultation.
3. The method for providing a value added service in a call according to any one of claims 1-2, wherein the presenting the rich media card message to the user comprises:
and the user terminal presents the rich media card message to the user on a call interface.
4. The method for providing a value added service in a call according to claim 3, wherein the presenting the rich media card message to the user by the user terminal in a call interface comprises:
the user terminal adds a sliding interface to present the rich media card message to the user;
or the like, or, alternatively,
the user terminal presents the rich media card message to the user on the same interface with the original call button;
or the like, or a combination thereof,
the user terminal presents the rich media card message to the user in a pop-up interface.
5. The method for providing a value added service in a call according to claim 3, wherein the presenting the rich media card message to the user by the user terminal in a call interface comprises:
and in the case that the rich media card message comprises a plurality of rich media cards, the user terminal displays the rich media card messages in a carousel mode.
6. A user terminal, comprising:
the rich media message receiving module is used for receiving a rich media card message issued by the service platform after the service provider terminal accesses the service platform under the condition that the call between the service provider terminal and the user terminal is connected;
the association module is used for associating the rich media card message with the current call and presenting the rich media card message to a user;
the real-time interaction module is used for carrying out real-time interaction with the service platform through the rich media card message according to the service requirement;
the real-time interaction module is used for judging whether the user needs to operate in the rich media card message to handle the service according to the user input; and under the condition that the user needs to operate in the rich media card message to handle the service, reporting the user operation result to the service platform, so that the service provider terminal can handle the service according to the user service requirement and the received user operation result and update the service progress in the rich media card message through the service platform.
7. The user terminal of claim 6, wherein:
the real-time interaction module is also used for storing the business handling result in the rich media card message under the condition that the user does not need to operate in the rich media card message to handle the business; and in the case of user review, presenting the service transaction result in the rich media card message to the user.
8. The user terminal according to claim 6 or 7, characterized by:
and the association module is used for presenting the rich media card message to a user in a call interface.
9. The user terminal of claim 8, wherein:
the association module is used for presenting the rich media card message to a user by a newly added sliding interface; or, the rich media card message is presented to the user on the same interface with the original call button; or, presenting the rich media card message to a user in a pop-up interface.
10. The user terminal of claim 8, wherein:
and the association module is used for displaying the rich media card messages in a carousel mode under the condition that the rich media card messages comprise a plurality of rich media cards.
11. A user terminal, comprising:
a memory to store instructions;
a processor configured to execute the instructions, so that the service platform is configured to perform operations for implementing the in-call value-added service providing method according to any one of claims 1 to 5.
12. A service platform, comprising:
the message sending module is used for issuing a rich media card message to the user terminal under the conditions that the call between the service provider terminal and the user terminal is connected and the service provider terminal is accessed to the service platform, indicating the user terminal to associate the rich media card message with the current call and presenting the rich media card message to the user;
the interaction module is used for carrying out real-time interaction with the user terminal through the rich media card message;
wherein, the interaction module includes:
an operation result receiving unit, configured to receive a user operation result reported by a user terminal, and provide the user operation result to a service provider terminal;
and the service progress updating unit is used for updating the service progress in the rich media card message under the condition that the service provider terminal performs service transaction according to the user service requirement and the received user operation result.
13. A service provider terminal, comprising:
the platform access module is used for accessing the service platform under the condition that the call between the service provider terminal and the user terminal is connected, issuing a rich media card message to the user terminal through the service platform, indicating the user terminal to associate the rich media card message with the current call and presenting the rich media card message to the user;
the information interaction module is used for carrying out real-time interaction with the user terminal through the service platform in a rich media card message mode;
the service provider terminal is used for receiving a user operation result provided by the service platform, wherein the user terminal judges whether a user needs to operate in the rich media card message to handle the service according to user input, and under the condition that the user needs to operate in the rich media card message to handle the service, the user terminal reports the user operation result to the service platform; and performing service handling according to the service requirements of the user and the received operation results of the user, and updating the service progress in the rich media card message through the service platform.
14. A mid-call value-added service providing system, comprising a user terminal according to any one of claims 6 to 11, a service platform according to claim 12, and a service provider terminal according to claim 13.
15. A computer-readable storage medium, wherein the computer-readable storage medium stores computer instructions, which when executed by a processor, implement the in-call value-added service providing method according to any one of claims 1 to 5.
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