CN113807650A - House resource owner interview management method, system, electronic equipment and storage medium - Google Patents
House resource owner interview management method, system, electronic equipment and storage medium Download PDFInfo
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The embodiment of the invention provides a method, a system, electronic equipment and a storage medium for managing visit of a house owner, wherein the method comprises the steps of firstly obtaining a visit task to be executed, and determining the category of the task to be executed of the visit task to be executed based on a predetermined visit task model; and then sending the interview task to be executed and the task category to be executed so that the broker visits based on the interview task to be executed and the task category to be executed. Through house owner interview management system, realize the automatic of interview task and send to wait to carry out interview task and can in time send to the broker, and then make the broker in time visit, guaranteed the promptness that house owner maintained and the timely grasp of house owner intention, promote house owner's experience sense. Moreover, the interview efficiency of the broker can be improved, the order transaction is rapidly promoted, and the high-rise economic benefit is brought to business.
Description
Technical Field
The invention relates to the technical field of computer software, in particular to a method and a system for managing visit of house owners, electronic equipment and a storage medium.
Background
At present, with the increase of house buying requirements, second-hand house source business is more and more important, so that the quantity of house sources maintained by all shops of a house property brokerage company is greatly increased. In order to guarantee the steady increase of second-hand house source business, the maintenance and management level of second-hand house sources of each store needs to be improved urgently, and visiting second-hand house source owners are the key and effective actions for maintaining the second-hand house sources.
The prior art is simple in interview flow of home owners, and a broker generally selects a home owner needing interview according to experience to make a call for invitation or directly visit the home, and submits information such as interview summary and the like through a computer after interview is finished.
However, because the number of house sources maintained by each store is large, the situations faced by each house source are different, for example, some house sources need to reduce prices of owners to realize bargaining, and some house source owners urgently need bargaining. For these situations, the broker is difficult to ensure the timeliness of the maintenance of the house owner and to grasp the will of the house owner in time, which results in a reduction in the experience of the house owner.
Disclosure of Invention
The embodiment of the invention provides a method, a system, electronic equipment and a storage medium for managing interviews of house owners, which are used for solving the defects in the prior art.
The embodiment of the invention provides a house source owner interview management method, which comprises the following steps:
acquiring an interview task to be executed, and determining the task category to be executed of the interview task to be executed based on a predetermined interview task model;
and sending the interview task to be executed and the task category to be executed so that the broker visits based on the interview task to be executed and the task category to be executed.
According to the house source owner interview management method, the interview task models comprise a plurality of interview task models, and the interview task models correspond to the task categories of interview tasks one by one;
correspondingly, the determining the task category to be executed of the interview task based on the predetermined interview task model specifically includes:
acquiring house source information of a target house source corresponding to the interview task to be executed;
determining a target interview task model to which the target house source belongs based on the house source information;
and taking the task category of the interview task corresponding to the target interview task model as the task category to be executed.
According to the house source owner interview management method, the house source information comprises at least one item of order information, attribute information and owner intention information; accordingly, the number of the first and second electrodes,
the determining a target interview task model to which the target house source belongs based on the house source information specifically includes:
if the order information is judged to meet the preset order condition, determining that the target interview task model is a first task model related to the order;
otherwise, if the attribute information is judged to meet the preset attribute condition and the owner intention information meets the first preset intention condition, determining that the target interview task model is a second task model related to the intention.
According to the house source owner interview management method, the house source information further comprises online time information; accordingly, the number of the first and second electrodes,
if the attribute information is judged and obtained to be not satisfied with the preset attribute condition, or the owner intention information is judged and obtained to be not satisfied with the first preset intention condition, the target interview task model to which the target house source belongs is determined based on the house source information, and the method further comprises the following steps:
if the fact that the acquired owner intention information meets a second preset intention condition is judged, the target interview task model is determined to be a third task model related to the intention;
if the attribute information is judged and obtained to meet the preset attribute condition, determining that the target interview task model is a fourth task model related to the attribute;
and if the fact that the online time information meets the preset time condition is judged and obtained, determining that the target interview task model is a fifth task model related to time.
According to the home country owner interview management method of one embodiment of the invention, the sending of the interview task to be executed and the category of the task to be executed further comprises:
acquiring first input received by a broker terminal, and sending verification information corresponding to the interview task to be executed to a target owner terminal corresponding to the interview task to be executed so that the target owner terminal can display the verification information to the broker;
and acquiring a second input aiming at the verification information and received by the broker terminal, and sending task information of the interview task to be executed to the broker terminal so that the broker interviews based on the task category to be executed and the task information.
According to the house source business owner interview management method, the obtaining of the second input aiming at the verification information received by the broker terminal further comprises:
determining the position information of the broker terminal and the target owner terminal;
verifying authenticity of the broker's interview objects based on the location information.
According to an embodiment of the present invention, in a house source business main interview management method, a broker specifically includes: at least one of the house source maintainer and the cooperation maintainer of the target house source corresponding to the interview task to be executed and the corresponding accompanying visitor are provided.
The embodiment of the invention also provides a house source owner interview management system, which comprises: the device comprises an acquisition module and a sending module. Wherein the content of the first and second substances,
the acquisition module is used for acquiring the interview task to be executed and determining the task category to be executed of the interview task to be executed based on a predetermined interview task model;
the sending module is used for sending the interview task to be executed and the category of the task to be executed, so that the broker visits based on the interview task to be executed and the category of the task to be executed.
The embodiment of the present invention further provides an electronic device, which includes a memory, a processor, and a computer program stored in the memory and capable of running on the processor, wherein the processor implements any one of the steps of the aforementioned method for managing access to a home owner when executing the program.
Embodiments of the present invention further provide a non-transitory computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements the steps of the method for managing a visit of a home owner of a house source.
An embodiment of the present invention further provides a computer program product, which includes a computer program/instruction, and is characterized in that the computer program/instruction, when executed by a processor, implements the steps of the aforementioned method for managing a visit of a house owner.
According to the house source owner interview management method, the system, the electronic equipment and the storage medium, the method comprises the steps of firstly obtaining an interview task to be executed, and determining the task category to be executed of the interview task to be executed based on a predetermined interview task model; and then sending the interview task to be executed and the task category to be executed so that the broker visits based on the interview task to be executed and the task category to be executed. Through house owner interview management system, realize the automatic of interview task and send to wait to carry out interview task and can in time send to the broker, and then make the broker in time visit, guaranteed the promptness that house owner maintained and the timely grasp of house owner intention, promote house owner's experience sense. Moreover, the interview efficiency of the broker can be improved, the order transaction is rapidly promoted, and the high-rise economic benefit is brought to business.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.
Fig. 1 is a schematic flow chart of a method for managing a visit of a home owner in accordance with an embodiment of the present invention;
fig. 2 is a schematic flow chart of a method for determining a target interview task model in a home owner interview management method according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a home owner interview management system according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
At present, the prior art of visiting home owners is usually that a broker selects a home owner needing visiting according to experience to make a call to invite or directly visit home, and submits information such as a visiting summary and the like through a computer after the visiting is finished. However, because the number of house sources maintained by each store is large, the situations faced by each house source are different, for example, some house sources need to reduce prices of owners to realize bargaining, and some house source owners urgently need bargaining. For these situations, the broker cannot guarantee the timeliness of the maintenance of the house owner and the timely grasp of the intention of the house owner, which leads to the reduction of the experience of the house owner. Therefore, the embodiment of the invention provides a house source owner interview management method to solve the technical problems in the prior art.
Fig. 1 is a schematic flow chart of a method for managing a home owner visit according to an embodiment of the present invention, as shown in fig. 1, the method includes:
s1, obtaining the interview task to be executed, and determining the task category to be executed of the interview task to be executed based on a predetermined interview task model;
s2, the interview task to be executed and the task category to be executed are sent, so that the broker visits based on the interview task to be executed and the task category to be executed.
Specifically, in the house owner interview management method provided in the embodiment of the present invention, the execution subject is a house owner interview management system, the system may be configured on a server, the server may be a local server or a cloud server, the local server may be a computer, a tablet computer, a smart phone, and the like, and the embodiment of the present invention is not limited specifically.
Step S1 is performed first. The interview task to be executed is a task which needs to be issued to the broker so that the broker can interview the corresponding target owner. The to-be-executed interview task carries a target house source and a target owner, the target house source refers to a house source corresponding to the to-be-executed interview task, and the target owner refers to an owner corresponding to the to-be-executed interview task, namely the owner needing the interview by the broker. The target source may be a second-hand source, i.e., the target owner has a second-hand source to sell. At this time, the target owner may be a second-hand house owner.
The interview task to be executed can be automatically created through the system or can be actively created through a business district manager or a broker. A business district manager or broker may autonomously create tasks by waiting to visit a house source list, cowry assistants, favoring a removal house source list, and so on.
If the interview task to be performed has been automatically created by the system, the business district manager or broker can directly view the task details. Or, a business district manager or a broker is required to apply for the viewing permission to the system, and the task details are viewed after the viewing permission is obtained. The business community manager or broker may also edit the task details of the interview task to be performed. And if the interview task to be executed is not automatically created through the system, the interview task to be executed is created again. On the basis, the role group corresponding to the task creator can be determined. When determining the role group corresponding to the task creator, the role group may be determined according to the priority order of the house source maintainer, the cooperation maintainer, and the maintenance brokers. Firstly, judging whether a task creator is a house source maintainer, and if so, determining that the role group of the task creator is a house source maintainer group. Otherwise, judging whether the task creator is a cooperative maintainer, and if so, determining the role group of the task creator as a cooperative maintainer group. Otherwise, determining the role group of the task creator to be a maintenance disk broker group. Each role group not only comprises a house source maintainer, a cooperation maintainer or a maintenance dish broker, but also comprises a corresponding accompanying visitor.
The interview task to be executed may also be generated according to the requirements of a third-party scenario, which may be an application scenario corresponding to a user of the cookie assistant, and this is not specifically limited in the embodiment of the present invention.
The interview task model is a model for determining a task category of an interview task to be executed, and can be determined in advance. The interview task model can be constructed through a neural network. And inputting the interview task to be executed into the interview task model, and performing characteristic identification on the house source information of the target house source corresponding to the interview task to be executed by the interview task model, so that the task category output by the interview task model can be obtained, and the task category to be executed of the interview task to be executed can be identified by the interview task model. At this time, the interview task model can be obtained by training based on the interview task sample and the task category label corresponding to the interview task sample.
After the task category to be executed is determined, the task category to be executed and the interview task to be executed can be bound, and the task category to be executed is marked in the form of a label.
Then, step S2 is executed to send the interview task to be executed and the category of the task to be executed, where the sent target object may be a corresponding broker or a corresponding business district manager. When the target object of the transmission is the broker, the broker can directly make an interview according to the interview task to be executed and the task category to be executed. When the sent target object is a business district manager, the business district manager can issue the interview task to be executed and the task category to be executed to the managed broker, so that the broker can interview according to the interview task to be executed and the task category to be executed.
The house source owner interview management method provided by the embodiment of the invention comprises the steps of firstly obtaining an interview task to be executed, and determining the category of the task to be executed of the interview task to be executed based on a predetermined interview task model; and then sending the interview task to be executed and the task category to be executed so that the broker visits based on the interview task to be executed and the task category to be executed. Through house owner interview management system, realize the automatic of interview task and send to wait to carry out interview task and can in time send to the broker, and then make the broker in time visit, guaranteed the promptness that house owner maintained and the timely grasp of house owner intention, promote house owner's experience sense. Moreover, the interview efficiency of the broker can be improved, the order transaction is rapidly promoted, and the high-rise economic benefit is brought to business.
On the basis of the above embodiment, in the house source owner interview management method provided in the embodiment of the present invention, the interview task model includes a plurality of interview task models, and the interview task models correspond to the task categories of interview tasks one to one; accordingly, the number of the first and second electrodes,
the determining the category of the task to be executed of the interview task based on the predetermined interview task model specifically comprises the following steps:
acquiring house source information of a target house source corresponding to the interview task to be executed;
determining a target interview task model to which the target house source belongs based on the house source information;
and taking the task category of the interview task corresponding to the target interview task model as the task category to be executed.
Specifically, in the embodiment of the present invention, the interview task model may include a plurality of interview task models, and different interview task models correspond to different task categories. Therefore, when the category of the task to be executed of the interview task to be executed is determined, the room source information of the target room source corresponding to the interview task to be executed can be obtained first. The house source information refers to house source related information, namely information for describing house sources from multiple dimensions such as orders, attributes, owner's will, online time and the like.
And then, according to the house source information, a target interview task model to which the target house source belongs can be determined. That is, the target interview task model to which the interview task to be executed belongs can be determined from the multiple dimensions by combining preset conditions. Further, the task category of the interview task corresponding to the target interview task model may be determined as the task category to be executed of the interview task to be executed.
In the embodiment of the invention, the target interview task model to which the target house source belongs is automatically determined according to the house source information of the target house source corresponding to the interview task to be executed, so that the task category to be executed is obtained, and the accuracy of the task category to be executed is ensured. Meanwhile, the processing efficiency is also improved.
On the basis of the above embodiment, in the house source owner interview management method provided by the embodiment of the present invention, the house source information includes at least one item of order information, attribute information, and owner's intention information; accordingly, the number of the first and second electrodes,
the determining a target interview task model to which the target house source belongs based on the house source information specifically includes:
if the order information is judged to meet the preset order condition, determining that the target interview task model is a first task model related to the order;
otherwise, if the attribute information is judged to meet the preset attribute condition and the owner intention information meets the first preset intention condition, determining that the target interview task model is a second task model related to the intention.
Specifically, the house source information in the embodiment of the present invention may include at least one of order information and attribute information of the target house source. The order information is information for representing whether the owner of the target house source orders the praise service. The praise service is a praise broker which passes professional training certification and provides a house selling acceleration package for the owner, so that the owner can sell houses quickly and worry-saving, and better services of maintainers and platform popularization resource inclination services can be enjoyed. And if the owner of the target house source orders the praise service, the order corresponding to the order information is the praise order, and if the owner of the target house source does not order the praise service, the order corresponding to the order information is the non-praise order. The attribute information refers to information of the target house source itself, such as a house source score and the like. The owner intention information is information related to the owner's intention, such as the sale intention and bargaining intention of the owner.
Firstly, whether the order information of the target house source meets a preset order condition is judged, the preset order condition can be a judgment condition of the first task model, and the preset order condition can be that an order corresponding to the order information is a good order. If the owner of the target house source orders the praise service, the order information may include a praise tag, and the praise tag represents that the owner of the target house source orders the praise service.
If the order information of the target house source meets the preset order condition, the order corresponding to the order information of the target house source is shown to belong to a good order. At this time, the target house source may be considered as a favorable-to-remove house source, and the target interview task model may be determined to be the first task model related to the order. The first task model may be named "favorable sales feedback model". Among them, "removal" means "sales" in the real estate field. The judgment condition of the first task model may be named as "favorable removal strategy", and the corresponding task category may include favorable removal tasks.
And if the order information of the target house source does not meet the preset order condition, indicating that the order corresponding to the order information of the target house source does not belong to a good order. And at the moment, whether the attribute condition of the target house source meets the preset attribute condition is continuously judged, and whether the owner intention information meets the first preset intention condition is judged. The preset attribute condition and the first preset intention condition may be judgment conditions of the second task model, the preset attribute condition may be that the house source score of the target house source is greater than or equal to a preset score, and the preset score may be set as required, for example, may be set to be greater than or equal to 8 points (10 points full). The first preset will condition may be that the selling will degree of the target owner is strong. The sale will degree can be expressed by a sale will degree greater than or equal to a preset will degree, the sale will degree can be expressed by a will score, that is, the preset will degree can be expressed by a preset will score, and the preset will score can be set as required, for example, the sale will degree can be set to be greater than or equal to 8 points (10 points full score).
If the attribute condition of the target house source meets the preset attribute condition and the owner intention information meets the first preset intention condition, the fact that the house source score of the target house source is larger than or equal to the preset score is shown, and the selling intention of the target owner of the target house source is strong. At this time, the target house source can be regarded as a house source which is urgently sold by the target owner, and the target interview task model can be determined to be a second task model related to willingness. The second task model may be named "sign like model". "endorse approval" means that the target owner has signed a prior sale agreement with the system. The judgment condition of the second task model may be named as a "quick house selling source policy", and the corresponding task category may include a quick house selling task.
According to the house source owner interview management method provided by the embodiment of the invention, the target interview task model is determined by judging whether the order information meets the preset order condition, whether the attribute information meets the preset attribute condition and whether the owner intention information meets the first preset intention condition, so that the feasibility of the scheme and the accurate determination of the target interview task model are further ensured.
On the basis of the above embodiment, in the house source owner interview management method provided in the embodiment of the present invention, the house source information further includes online time information; accordingly, the number of the first and second electrodes,
if the attribute information is judged and obtained to be not satisfied with the preset attribute condition, or the owner intention information is judged and obtained to be not satisfied with the first preset intention condition, the target interview task model to which the target house source belongs is determined based on the house source information, and the method further comprises the following steps:
if the fact that the acquired owner intention information meets a second preset intention condition is judged, the target interview task model is determined to be a third task model related to the intention;
if the attribute information is judged and obtained to meet the preset attribute condition, determining that the target interview task model is a fourth task model related to the attribute;
and if the fact that the online time information meets the preset time condition is judged and obtained, determining that the target interview task model is a fifth task model related to time.
Specifically, in the embodiment of the present invention, the house source information further includes online time information, where the online time information refers to time for the target house source to be listed in the system and to be sold.
On the basis, when the target interview task model is determined, if the attribute information of the target house source does not meet the preset attribute condition or the owner intention information does not meet the first preset intention condition, the target interview task model does not belong to the first task model or the second task model. At this time, it may further be determined whether the owner intention information satisfies a second preset intention condition, where the second preset intention condition may be that the target owner has an intention to negotiate price, and the to-be-executed interview task also carries an agreement task. If the owner intention information meets the second preset intention condition, namely the target owner of the target house source has an intention to sell, but the selling intention is not strong. At this time, the target house source can be regarded as a house source with a selling intention of the target owner, and the target interview task model can be determined to be a third task model related to the intention. The third task model may be named "bargaining model". The determination condition of the third task model may be named as "bargaining policy", and the corresponding task category may include a bargained task.
If the owner intention information does not meet the second preset intention condition, that is, the interview task to be executed does not carry the bargaining task, at this time, if the attribute information meets the preset attribute condition, the target house source is a good house, and therefore, the target interview task model can be determined to be a fourth task model related to the attribute. And at the moment, the preset attribute condition is independently used as a judgment condition of the fourth task model. The fourth task model may be named "key maintenance model". The judgment condition of the fourth task model may be named as a "non-urgent good room selling strategy", and the corresponding task category may include a non-urgent good room selling task.
And if the target interview task model does not belong to the first task model, the second task model, the third task model or the fourth task model, continuously judging whether the online time information of the target house source meets the preset time condition. The preset time condition may be a judgment condition of the fifth task model. The preset time condition may be that the online time of the target house source is within a preset time period before the current time, and the target house source is an effective house source. The preset time period may be set as required, for example, may be set to 7 days, and online may be understood as registering in the system. The effective house source means that the target house source carries a state bit, and the state bit can be obtained by directly reading data of the state bit according to data recorded by service personnel according to an actual state. When the data of the state bit is A, the target house source is an effective house source, and when the data of the state bit is not A, the target house source is an ineffective house source. The judgment condition of the fifth task model may be named as a "new room source policy", and the corresponding task category may include a new room source task.
And if the on-line time information of the target house source meets the preset time condition, the target house source is a new effective house source in the near term. The target interview task model may now be determined to be a time-dependent fifth task model. The fifth task model may be named "pick-and-spare model" to indicate that the target source is in a spare part preparation phase before the transaction, and the corresponding task category may include a pick-and-spare task.
Otherwise, if the house source information of the target house source does not meet all the conditions, namely the target house source is not recently registered or is not in a selling state/leasing state, the target house source is not classified, namely the target house source does not have a corresponding target interview task model.
As shown in fig. 2, for any room source in the room source pool, taking the any room source as a target room source, firstly, a favorable removal strategy judgment is performed on the room source information of the target room source, if the favorable removal strategy is satisfied, the target interview task model is determined to be the first task model, and otherwise, an urgent room source selling strategy judgment is performed on the room source information of the target room source. And if the emergency house selling source strategy is met, determining that the target interview task model is a second task model, and otherwise, carrying out bargaining strategy judgment on the house source information of the target house source. If the bargaining strategy is met, the target interview task model is determined to be a third task model, otherwise, the non-urgent selling good house strategy judgment is carried out on the house source information of the target house source, if the non-urgent selling good house strategy is met, the target interview task model is determined to be a fourth task model, otherwise, the new room source strategy judgment is carried out on the house source information of the target house source, if the new room source strategy is met, the target interview task model is determined to be a fifth task model, and otherwise, the target interview task model is empty. And continuously determining target interview task models of other house sources in the house source pool.
According to the house source owner interview management method provided by the embodiment of the invention, the online time information of the target house source is introduced, the target interview task model is determined by judging whether the online time information of the target house source meets the preset time condition or not and combining whether the attribute information meets the preset attribute condition or not and whether the owner intention information meets the second preset intention condition or not, and the feasibility of the scheme and the accurate determination of the target interview task model are further ensured.
On the basis of the above embodiment, the method for managing access to home owners provided in the embodiment of the present invention can simultaneously determine whether the owner intention information satisfies the second preset intention condition and whether the attribute information satisfies the preset attribute condition. If the bargaining task exists, the target owner considers that the target owner has a selling desire, and the target interview task model is determined to be a third task model; and if the target house source is an 8-minute good house source and no bargaining task exists, the target house source is considered as a good house, and the target interview task model is determined to be a fourth task model. If the target interview task model does not belong to the third task model or the fourth task model, whether the target house source is a new effective house source in the near term or not is judged, and if yes, the target interview task model is determined to be the fifth task model. For a specific judgment process, reference is made to the above embodiments, which are not specifically limited in the embodiments of the present invention.
On the basis of the above embodiment, the method for managing access to home owners provided in the embodiments of the present invention can also determine whether the owner intention information satisfies the second preset intention condition, whether the attribute information satisfies the preset attribute condition, and whether the online time information satisfies the preset time condition. If the bargaining task exists, the target owner considers that the target owner has a selling desire, and the target interview task model is determined to be a third task model; if the target house source is an 8-minute good house source and no bargaining task exists, the target house source is considered as a good house, and the target interview task model is determined to be a fourth task model; and if the target house source is not the 8-minute good house source, has no bargaining task and is a new effective house source in the near term, determining that the target interview task model is the fifth task model.
At present, each city has incentive means such as shell coins aiming at interview scenes, and a small part of brokers sometimes forge during interview under the drive of benefits, so that the authenticity in the interview process cannot be verified. Therefore, on the basis of the above embodiment, the method for managing access of a home owner in an embodiment of the present invention sends the interview task to be executed and the category of the task to be executed, and then further includes:
acquiring first input received by a broker terminal, and sending verification information corresponding to the interview task to be executed to a target owner terminal corresponding to the interview task to be executed so that the target owner terminal can display the verification information to the broker;
and acquiring a second input aiming at the verification information and received by the broker terminal, and sending task information of the interview task to be executed to the broker terminal so that the broker interviews based on the task category to be executed and the task information.
Specifically, in the embodiment of the present invention, after the interview task to be executed and the category of the task to be executed are sent, whether the interview task is sent to the broker directly or issued by the mall manager, the interview task is finally received by the broker terminal. When a broker wants to check, the details of the tasks of the interview tasks to be executed and the categories of the tasks to be executed can be displayed at the broker terminal by clicking. The task detail page comprises information such as task details, task roles, target owners, auxiliary functions, interview records, owner evaluation and the like, a two-dimension code invitation letter for inviting the owners, a sending button of the two-dimension code invitation letter and a scanning button of the two-dimension code. The broker can access the house source owner interview management system through the broker terminal.
When a broker prepares a visiting information on line, and needs to visit a target owner and record visiting information, the broker may trigger a first input at the broker terminal, and the first input may be triggered by clicking a send button of the two-dimensional code invitation to send verification information to the target owner. The verification information can be a two-dimensional code invitation which contains a two-dimensional code. The sending mode of the verification information may be sending in the form of a WeChat message, a QQ message, a short message, or the like, or may also be sending in other forms, which is not specifically limited in the embodiment of the present invention. After receiving the two-dimension code invitation, the target owner terminal can open the two-dimension code invitation in the WeChat and display the two-dimension code in the two-dimension code invitation to the broker.
The broker may trigger a second input at the broker terminal, where the second input may be triggered by the broker clicking a scan button and receiving a scanned two-dimensional code. After receiving the second input, the home owner interview management system may send task information of the interview task to be executed to the broker terminal, so that the broker performs interview based on the category of the task to be executed and the task information. The task categories to be executed can include a praise and go task, a quick house selling task, a bargaining task, a non-quick house selling task, a new house serving source task, a spare part taking task and the like. The task information of the interview task to be executed may refer to content that the broker needs to talk with the target owner during interview, for example, if the task to be executed is a bargained task, the task information may include a tendency selling price, a bottom line price, and the like of the target owner to the target house source; if the task to be executed is a quick room selling task, the task information may include a selling time length, a bottom line time length and the like of determining the tendency of the target owner to the target room source.
In the embodiment of the invention, the verification information is sent to the target owner terminal, and the task information of the interview task to be executed is sent to the broker terminal after the second input aiming at the verification information is obtained, so that the broker can visit only by meeting with the target owner and the interview information is recorded in the house source owner interview management system, the supervision on the execution condition of the interview task of the broker is realized, the authenticity of the owner interviewed by the broker is ensured, and the authenticity of the recorded interview information is further ensured.
On the basis of the foregoing embodiment, the method for managing a home owner visit according to an embodiment of the present invention, where the obtaining of the second input, which is received by the broker terminal and is directed to the verification information, further includes:
determining the position information of the broker terminal and the target owner terminal;
verifying authenticity of the broker's interview objects based on the location information.
Specifically, in the house owner interview management method provided in the embodiment of the present invention, after the second input for the verification information received by the broker terminal is obtained, the position information of the broker terminal and the target owner terminal may be determined first. The position information may be latitude and longitude information, and may be acquired from the positioning modules of the broker terminal and the target owner terminal, respectively.
Then, the distance between the broker terminal and the target owner terminal can be calculated according to the position information of the broker terminal and the target owner terminal, and the authenticity of the broker visiting object can be verified according to the distance. For example, it may be determined whether the distance is less than or equal to a preset distance, and if the distance is less than or equal to the preset distance, it is determined that the broker's interview target is the real target owner, otherwise it is determined that the broker's interview target is not the real target owner. The preset distance may be set as needed, and may be set to be, for example, 10m or less.
In the embodiment of the invention, the authenticity of the broker interview object is verified by determining the position information of the broker terminal and the target owner terminal, so that the authenticity of the broker interview object can be further ensured, and the authenticity of the input interview information is further ensured.
On the basis of the foregoing embodiment, in the house source business owner interview management method provided in the embodiment of the present invention, the broker performs interview based on the category of the task to be executed and the task information, and then further includes:
and receiving evaluation information of the target owner on the interview process of the broker.
Specifically, in the embodiment of the present invention, after the broker scans the two-dimensional code through the broker terminal, an evaluation interface may be pushed to the target owner, so that the target owner inputs evaluation information of the broker in an interview process on the evaluation interface to investigate the service capability of the broker.
On the basis of the foregoing embodiment, in the house source business owner interview management method provided in the embodiment of the present invention, the broker performs interview based on the category of the task to be executed and the task information, and then further includes:
the business district manager can return visit to the target owner by 400 calls, and the business district manager can also check the whole visiting progress in the task detail page, wherein the visiting progress can comprise task creation, task release, two-dimension code invitation, two-dimension code scanning, target owner evaluation, return visit of the business district manager and the like.
On the basis of the foregoing embodiment, in the house source business master interview management method provided in the embodiment of the present invention, the broker specifically includes: at least one of the house source maintainer and the cooperation maintainer of the target house source corresponding to the interview task to be executed and the corresponding accompanying visitor are provided.
Specifically, the broker according to the embodiment of the present invention may include at least one of a source maintainer and a cooperation maintainer of a target source corresponding to the interview task to be performed, and a corresponding accompanying visitor. The source maintainer and the corresponding co-visitor may form a color set 1 and the partner maintainer and the corresponding co-visitor may form a color set 2.
When the interview task to be executed and the task category to be executed are issued by the business district manager, the business district manager may issue the interview task to be executed and the task category to be executed to the role group 1, and then share the interview task to be executed and the task category to be executed to the role group 2 by the role group 1. In an embodiment of the present invention, the broker may also include a maintenance tray broker and a corresponding accompanying visitor, which may constitute a role group 3. The role group 3 can actively acquire the interview task to be executed and the category of the task to be executed.
Based on the above, the house source owner interview management system can also record the participation rate of each role group to the interview task to be executed so as to provide reference for evaluating the business capability of each role group.
In summary, the house resource owner interview management method provided in the embodiment of the present invention determines multiple interview task models by analyzing a large number of house resources, and helps the broker to determine the category of the to-be-executed task of the to-be-executed interview task; then the interview task to be executed and the task class to be executed are sent to a business district manager, the business district manager issues the interview task to a house source maintainer, and the house source maintainer is supported to independently add interview house sources, so that unified interview management of the business district manager is achieved; after the broker works, the quality and authenticity of interviews are judged through strategy analysis, and real and high-quality interviews are stimulated in a targeted manner. The efficiency of a business district manager and a broker is improved, and meanwhile, the bargaining of orders is promoted rapidly, and high-growth economic benefits are brought to business.
Fig. 3 is a schematic structural diagram of a home owner interview management system provided in an embodiment of the present invention, as shown in fig. 3, the system includes: an acquisition module 31 and a sending module 32. Wherein the content of the first and second substances,
the acquisition module 31 is configured to acquire an interview task to be executed, and determine a task category to be executed of the interview task to be executed based on a predetermined interview task model;
the sending module 32 is configured to send the interview task to be executed and the category of the task to be executed, so that the broker visits based on the interview task to be executed and the category of the task to be executed.
On the basis of the above embodiment, in the house source owner interview management system provided in the embodiment of the present invention, the interview task model includes a plurality of interview task models, and the interview task models correspond to the task categories of interview tasks one to one; accordingly, the number of the first and second electrodes,
the obtaining module specifically includes:
the house source information acquisition submodule is used for acquiring the house source information of the target house source corresponding to the interview task to be executed;
the model determining submodule is used for determining a target interview task model to which the target house source belongs based on the house source information;
and the task category determining submodule is used for taking the task category of the interview task corresponding to the target interview task model as the task category to be executed.
On the basis of the foregoing embodiment, in the house source owner interview management system provided in the embodiment of the present invention, the model determination submodule is specifically configured to:
if the order information is judged to meet the preset order condition, determining that the target interview task model is a first task model related to the order;
otherwise, if the attribute information is judged to meet the preset attribute condition and the owner intention information meets the first preset intention condition, determining that the target interview task model is a second task model related to the intention.
On the basis of the above embodiment, in the house source owner interview management system provided in the embodiment of the present invention, the house source information further includes online time information; accordingly, the number of the first and second electrodes,
if the attribute information is judged to be not satisfied with the preset attribute condition, or the owner intention information is judged to be not satisfied with the first preset intention condition, the model determining submodule is further configured to:
if the fact that the acquired owner intention information meets a second preset intention condition is judged, the target interview task model is determined to be a third task model related to the intention;
if the attribute information is judged and obtained to meet the preset attribute condition, determining that the target interview task model is a fourth task model related to the attribute;
and if the fact that the online time information meets the preset time condition is judged and obtained, determining that the target interview task model is a fifth task model related to time.
On the basis of the foregoing embodiment, in the house source owner interview management system provided in the embodiment of the present invention, the sending module is further configured to:
after the interview task to be executed and the category of the task to be executed are sent, first input received by a broker terminal is obtained, and verification information corresponding to the interview task to be executed is sent to a target owner terminal corresponding to the interview task to be executed, so that the target owner terminal displays the verification information to the broker;
and acquiring a second input aiming at the verification information and received by the broker terminal, and sending task information of the interview task to be executed to the broker terminal so that the broker interviews based on the task category to be executed and the task information.
On the basis of the above embodiment, the home owner interview management system provided in the embodiment of the present invention further includes a verification module, where the verification module is configured to:
after obtaining a second input received by the broker terminal for the verification information, determining location information of the broker terminal and the target owner terminal;
verifying authenticity of the broker's interview objects based on the location information.
On the basis of the foregoing embodiment, in the house source business master interview management system provided in the embodiment of the present invention, the broker specifically includes: at least one of the house source maintainer and the cooperation maintainer of the target house source corresponding to the interview task to be executed and the corresponding accompanying visitor are provided.
On the basis of the above embodiment, the home owner interview management system provided in the embodiment of the invention can perform visual management;
the visual management can comprise judgment condition management of interview task models, house source management, role group member management, task management, incentive management and material management. The judgment condition management may include: judging the addition, deletion, modification, application and the like of conditions; the house source management may include: target house source retrieval, target interview task model matching corresponding to the target house source and the like; role group member management may include: dynamic adding of role groups, adding, deleting and modifying of role group members and the like; task management may include: multi-dimensional creation, invitation initiation, code scanning initiation, input initiation, state control and the like; incentive management may include: reward configuration, real-time rewards, etc.; the material management may include: a weekly quotation report, a pricing report, etc.
On the basis of the above embodiment, the home owner interview management system provided in the embodiment of the invention further comprises a data analysis module;
the data analysis module is used for acquiring data of each role group member, operation data of each role group member, evaluation data of a target owner and distance data between the target owner terminal and the broker terminal, and performing operation funnel analysis based on the operation data to determine the execution progress of the interview task to be executed; analyzing the participation rate of each role group based on the data of each role group member; performing interview quality analysis based on the evaluation data; and performing interview authenticity analysis based on the distance data.
Specifically, the functions of the modules in the home owner interview management system provided in the embodiment of the present invention correspond to the operation flows of the steps in the above method embodiments one to one, and the implementation effect is also consistent.
Fig. 4 illustrates a physical structure diagram of an electronic device, which may include, as shown in fig. 4: a processor (processor)410, a communication Interface 420, a memory (memory)430 and a communication bus 440, wherein the processor 410, the communication Interface 420 and the memory 430 are communicated with each other via the communication bus 440. The processor 410 may call logic instructions in the memory 430 to perform the method for managing a home owner visit provided in the above embodiments, the method comprising: acquiring an interview task to be executed, and determining the task category to be executed of the interview task to be executed based on a predetermined interview task model; and sending the interview task to be executed and the task category to be executed so that the broker visits based on the interview task to be executed and the task category to be executed.
In addition, the logic instructions in the memory 430 may be implemented in the form of software functional units and stored in a computer readable storage medium when the software functional units are sold or used as independent products. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
In another aspect, an embodiment of the present invention further provides a computer program product, where the computer program product includes a computer program stored on a non-transitory computer-readable storage medium, the computer program includes program instructions, and when the program instructions are executed by a computer, the computer is capable of executing the method for managing access to a home owner of a house resource provided in the above embodiments, where the method includes: acquiring an interview task to be executed, and determining the task category to be executed of the interview task to be executed based on a predetermined interview task model; and sending the interview task to be executed and the task category to be executed so that the broker visits based on the interview task to be executed and the task category to be executed.
In still another aspect, an embodiment of the present invention further provides a non-transitory computer-readable storage medium, on which a computer program is stored, where the computer program is implemented by a processor to execute the method for managing access to a home owner provided in the foregoing embodiments, where the method includes: acquiring an interview task to be executed, and determining the task category to be executed of the interview task to be executed based on a predetermined interview task model; and sending the interview task to be executed and the task category to be executed so that the broker visits based on the interview task to be executed and the task category to be executed.
The above-described system embodiments are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the embodiments or some parts of the embodiments.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (10)
1. A housing estate owner interview management method is characterized by comprising the following steps:
acquiring an interview task to be executed, and determining the task category to be executed of the interview task to be executed based on a predetermined interview task model;
and sending the interview task to be executed and the task category to be executed so that the broker visits based on the interview task to be executed and the task category to be executed.
2. The title management method according to claim 1, wherein the interview task model comprises a plurality of interview task models, and the interview task models correspond to task categories of interview tasks one to one; accordingly, the number of the first and second electrodes,
the determining the category of the task to be executed of the interview task based on the predetermined interview task model specifically comprises the following steps:
acquiring house source information of a target house source corresponding to the interview task to be executed;
determining a target interview task model to which the target house source belongs based on the house source information;
and taking the task category of the interview task corresponding to the target interview task model as the task category to be executed.
3. The home owner interview management method according to claim 2, wherein the home information includes at least one of order information, attribute information, and owner's intention information; accordingly, the number of the first and second electrodes,
the determining a target interview task model to which the target house source belongs based on the house source information specifically includes:
if the order information is judged to meet the preset order condition, determining that the target interview task model is a first task model related to the order;
otherwise, if the attribute information is judged to meet the preset attribute condition and the owner intention information meets the first preset intention condition, determining that the target interview task model is a second task model related to the intention.
4. The home owner interview management method as claimed in claim 3, wherein said home information further includes an online time information; accordingly, the number of the first and second electrodes,
if the attribute information is judged and obtained to be not satisfied with the preset attribute condition, or the owner intention information is judged and obtained to be not satisfied with the first preset intention condition, the target interview task model to which the target house source belongs is determined based on the house source information, and the method further comprises the following steps:
if the fact that the acquired owner intention information meets a second preset intention condition is judged, the target interview task model is determined to be a third task model related to the intention;
if the attribute information is judged and obtained to meet the preset attribute condition, determining that the target interview task model is a fourth task model related to the attribute;
and if the fact that the online time information meets the preset time condition is judged and obtained, determining that the target interview task model is a fifth task model related to time.
5. The title management method according to any one of claims 1-4, wherein the sending the interview task to be executed and the task category to be executed further comprises:
acquiring first input received by a broker terminal, and sending verification information corresponding to the interview task to be executed to a target owner terminal corresponding to the interview task to be executed so that the target owner terminal can display the verification information to the broker;
and acquiring a second input aiming at the verification information and received by the broker terminal, and sending task information of the interview task to be executed to the broker terminal so that the broker interviews based on the task category to be executed and the task information.
6. The title management method of claim 5, wherein the obtaining of the second input received by the broker terminal for the verification information further comprises:
determining the position information of the broker terminal and the target owner terminal;
verifying authenticity of the broker's interview objects based on the location information.
7. The title management method according to any one of claims 1-4, wherein the broker specifically comprises: at least one of the house source maintainer and the cooperation maintainer of the target house source corresponding to the interview task to be executed and the corresponding accompanying visitor are provided.
8. A home owner interview management system, comprising:
the system comprises an acquisition module, a processing module and a processing module, wherein the acquisition module is used for acquiring an interview task to be executed and determining the category of the task to be executed of the interview task to be executed based on a predetermined interview task model;
and the sending module is used for sending the interview task to be executed and the category of the task to be executed so that the broker visits based on the interview task to be executed and the category of the task to be executed.
9. A non-transitory computer readable storage medium having stored thereon a computer program, wherein the computer program when executed by a processor implements the steps of the method for managing access to a home owner according to any one of claims 1 to 7.
10. A computer program product comprising computer program/instructions for implementing the steps of the method for managing a homeowner visit as claimed in any one of claims 1 to 7 when executed by a processor.
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