CN113112118A - Enterprise service providing method and device, electronic equipment and readable storage medium - Google Patents
Enterprise service providing method and device, electronic equipment and readable storage medium Download PDFInfo
- Publication number
- CN113112118A CN113112118A CN202110269916.7A CN202110269916A CN113112118A CN 113112118 A CN113112118 A CN 113112118A CN 202110269916 A CN202110269916 A CN 202110269916A CN 113112118 A CN113112118 A CN 113112118A
- Authority
- CN
- China
- Prior art keywords
- service
- business
- enterprise
- user
- enterprise service
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 53
- 238000003860 storage Methods 0.000 title claims abstract description 15
- 238000012545 processing Methods 0.000 claims abstract description 78
- 238000012795 verification Methods 0.000 claims abstract description 3
- 238000007726 management method Methods 0.000 claims description 22
- 238000004590 computer program Methods 0.000 claims description 19
- 238000012550 audit Methods 0.000 claims description 10
- 238000003032 molecular docking Methods 0.000 claims description 8
- 238000012423 maintenance Methods 0.000 claims description 7
- 238000012549 training Methods 0.000 claims description 7
- 238000010586 diagram Methods 0.000 description 12
- 230000008569 process Effects 0.000 description 9
- 230000006870 function Effects 0.000 description 8
- RWSOTUBLDIXVET-UHFFFAOYSA-N Dihydrogen sulfide Chemical compound S RWSOTUBLDIXVET-UHFFFAOYSA-N 0.000 description 4
- 230000009471 action Effects 0.000 description 3
- 238000004891 communication Methods 0.000 description 3
- 238000005516 engineering process Methods 0.000 description 3
- 238000012986 modification Methods 0.000 description 3
- 230000004048 modification Effects 0.000 description 3
- 238000012544 monitoring process Methods 0.000 description 3
- 230000008901 benefit Effects 0.000 description 2
- 230000000694 effects Effects 0.000 description 2
- 238000011156 evaluation Methods 0.000 description 2
- 230000006872 improvement Effects 0.000 description 2
- 230000007246 mechanism Effects 0.000 description 2
- 206010063385 Intellectualisation Diseases 0.000 description 1
- 230000004075 alteration Effects 0.000 description 1
- 238000004458 analytical method Methods 0.000 description 1
- 238000012790 confirmation Methods 0.000 description 1
- 230000008878 coupling Effects 0.000 description 1
- 238000010168 coupling process Methods 0.000 description 1
- 238000005859 coupling reaction Methods 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000009826 distribution Methods 0.000 description 1
- 238000011534 incubation Methods 0.000 description 1
- 230000003993 interaction Effects 0.000 description 1
- 230000002452 interceptive effect Effects 0.000 description 1
- 238000004519 manufacturing process Methods 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
- 230000008520 organization Effects 0.000 description 1
- 230000000750 progressive effect Effects 0.000 description 1
- 230000007115 recruitment Effects 0.000 description 1
- 238000012827 research and development Methods 0.000 description 1
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/26—Government or public services
Landscapes
- Business, Economics & Management (AREA)
- Human Resources & Organizations (AREA)
- Engineering & Computer Science (AREA)
- Strategic Management (AREA)
- Tourism & Hospitality (AREA)
- Economics (AREA)
- Entrepreneurship & Innovation (AREA)
- General Business, Economics & Management (AREA)
- Marketing (AREA)
- Theoretical Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Physics & Mathematics (AREA)
- Quality & Reliability (AREA)
- Operations Research (AREA)
- Development Economics (AREA)
- Educational Administration (AREA)
- Data Mining & Analysis (AREA)
- Game Theory and Decision Science (AREA)
- Health & Medical Sciences (AREA)
- General Health & Medical Sciences (AREA)
- Primary Health Care (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The embodiment of the invention provides an enterprise service providing method, an enterprise service providing device, electronic equipment and a readable storage medium, wherein the method comprises the following steps: receiving transaction request information aiming at the enterprise service project sent by a user; determining a target enterprise service item to be transacted by the user from the transaction request information, and displaying business transaction information corresponding to the target enterprise service item; receiving business handling materials submitted by a user on the operation service platform based on the business handling information, and auditing the business handling materials; and if the verification is passed, generating a corresponding business order and distributing the business order to corresponding business processing personnel. According to the embodiment of the invention, various types of enterprise service contents are provided for the enterprise users through the platform, and the service contents required by the enterprise users are generated into corresponding orders and distributed to specific business processing personnel for processing, so that the service level of the enterprise users is improved, and the property operation level is improved.
Description
Technical Field
The present invention relates to the field of internet technologies, and in particular, to an enterprise service providing method, an enterprise service providing apparatus, an electronic device, and a computer-readable storage medium.
Background
The existing property management platform is an information publishing platform for integrating information such as property management, property handling, business handling of resident enterprises, life information and the like, but for service contents and service ranges of the resident enterprises, a proper service coordination mechanism is not formed on the management platform, and the service efficiency and service experience of the resident enterprises are influenced to a certain extent.
Disclosure of Invention
In view of the above problems, embodiments of the present invention are provided to provide an enterprise service providing method and a corresponding enterprise service providing apparatus, an electronic device, and a computer-readable storage medium that overcome or at least partially solve the above problems.
In order to solve the above problem, an embodiment of the present invention discloses an enterprise service providing method, which is applied to an operation service platform, wherein the operation service platform includes a plurality of enterprise service items that are independent of each other, and the method includes:
receiving transaction request information aiming at the enterprise service project sent by a user;
determining a target enterprise service item to be transacted by the user from the transaction request information, and displaying business transaction information corresponding to the target enterprise service item;
receiving business handling materials submitted by a user on the operation service platform based on the business handling information, and auditing the business handling materials;
and if the verification is passed, generating a corresponding business order and distributing the business order to corresponding business processing personnel.
Optionally, the receiving transaction request information for the enterprise service item sent by the user includes:
authenticating the user;
and if the authentication is passed, receiving the transaction request information aiming at the enterprise service project sent by the user.
Optionally, the determining, from the transaction request information, a target enterprise service item that the user needs to transact includes:
acquiring the enterprise service type and the enterprise service name to be transacted from the transaction request information;
and searching the target enterprise service item corresponding to the enterprise service category and the enterprise service name from a preset enterprise service list.
Optionally, after the allocating the service order to the corresponding service processing person, the method further includes:
receiving order processing information for the business order submitted by the business processing personnel on the operation service platform;
and returning the order processing information to the corresponding order application user, and changing the current service state of the service order.
Optionally, the operating service platform communicates with a third-party service platform, and the allocating the business order to a corresponding business processing person includes:
and if the business order belongs to a third-party service business order, forwarding the business order to the third-party service platform so that the third-party service platform distributes corresponding business processing personnel.
Optionally, the enterprise service items include at least one of: financing loan projects, project declaration projects, resource docking projects, law maintenance projects, management consultation projects and talent training projects.
The embodiment of the invention also discloses an enterprise service providing device, which is applied to an operation service platform, wherein the operation service platform comprises a plurality of enterprise service projects which are mutually independent, and the device comprises:
the first receiving module is used for receiving the transaction request information aiming at the enterprise service project sent by the user;
the determining module is used for determining a target enterprise service item required to be transacted by the user from the transaction request information and displaying business transaction information corresponding to the target enterprise service item;
the second receiving module is used for receiving business handling materials submitted by a user on the basis of the business handling information on the operation service platform and auditing the business handling materials;
and the order processing module is used for generating a corresponding business order and distributing the business order to corresponding business processing personnel if the audit is passed.
Optionally, the first receiving module includes:
the authentication submodule is used for authenticating the user;
and the receiving submodule is used for receiving the transaction request information aiming at the enterprise service project sent by the user if the authentication is passed.
Optionally, the determining module includes:
the acquisition submodule is used for acquiring the enterprise service type and the enterprise service name which need to be transacted from the transaction request information;
and the searching submodule is used for searching the target enterprise service item corresponding to the enterprise service category and the enterprise service name from a preset enterprise service list.
Optionally, the apparatus further comprises:
a third receiving module, configured to receive order processing information for the business order, which is submitted by the business processing staff on the operation service platform;
and the returning module is used for returning the order processing information to the corresponding order application user and changing the current service state of the service order.
Optionally, the operation service platform communicates with a third-party service platform, and the order processing module includes:
and the forwarding sub-module is used for forwarding the business order to the third-party service platform if the business order belongs to a third-party service business order, so that the third-party service platform allocates the corresponding business processing personnel.
Optionally, the enterprise service items include at least one of: financing loan projects, project declaration projects, resource docking projects, law maintenance projects, management consultation projects and talent training projects.
The embodiment of the invention also discloses an electronic device, which comprises: a processor, a memory and a computer program stored on the memory and capable of running on the processor, the computer program, when executed by the processor, implementing the steps of an enterprise service provisioning method as described above.
The embodiment of the invention also discloses a computer readable storage medium, wherein a computer program is stored on the computer readable storage medium, and when the computer program is executed by a processor, the steps of the enterprise service providing method are realized.
The embodiment of the invention has the following advantages:
in the embodiment of the invention, a plurality of enterprise service projects are set on the operation service platform, a user can send transaction request information to the platform and submit corresponding service transaction materials according to the service transaction information displayed by the platform, and the platform can distribute an order to corresponding service processing personnel after generating the order. By adopting the method, an intelligent operation service platform is created, various types of enterprise service contents are provided for enterprise users through the platform, and the service contents required by the enterprise users are generated into corresponding orders to be distributed to specific business processing personnel for processing, so that the service level of the enterprise users is improved, and the property operation level is improved.
Drawings
FIG. 1 is a flowchart illustrating steps of a method for providing enterprise services in accordance with an embodiment of the present invention;
FIG. 2 is a schematic diagram of the integrated functions of a campus operation service platform;
FIG. 3 is a flow chart of steps in another method for providing enterprise services in accordance with an embodiment of the present invention;
fig. 4 is a block diagram of an enterprise service providing apparatus according to an embodiment of the present invention.
Detailed Description
In order to make the aforementioned objects, features and advantages of the present invention comprehensible, embodiments accompanied with figures are described in detail below, and it is apparent that the described embodiments are only a part of the embodiments of the present invention, not all of them. All other embodiments that can be derived by one of ordinary skill in the art from the embodiments given herein are intended to be within the scope of the present invention.
The existing property management platform is an information publishing platform for integrating information such as property management, property handling, business handling of resident enterprises, life information and the like, but for service contents and service ranges of the resident enterprises, a proper service coordination mechanism is not formed on the management platform, and is embodied in park management service. With the development and improvement of park economy, the service range of enterprises staying in a park is continuously expanded, the services of basic property and government and enterprise services are gradually expanded to services of human resources, investment finance, project declaration, technical certification, school and enterprise cooperation, education and training, information sharing, research and development design, quality monitoring, enterprise incubation and the like, and the service content is increasingly rich. However, the current campus management service platform has not implemented the service contents to a specific processing department, and has a problem of cross-overlapping of business processing work of part of the service contents, and a problem of unsmooth communication due to various shortages of informatization and intellectualization in management. These problems in internal and external systems are great resistance to improvement of business-related services, which hinder smooth promotion of business-related services to a certain extent and need to be properly solved.
Based on this, the present invention intends to provide an enterprise service providing method and a corresponding enterprise service providing apparatus, an electronic device and a computer readable storage medium that overcome or at least partially solve the above problems.
One of the core ideas of the embodiment of the invention is that a plurality of enterprise service items are set on an operation service platform, a user can send transaction request information to the platform and submit corresponding service transaction materials according to the service transaction information displayed by the platform, and the platform can distribute an order to corresponding service processing personnel after generating the order. By adopting the method, an intelligent operation service platform is created, various types of enterprise service contents are provided for enterprise users through the platform, and the service contents required by the enterprise users are generated into corresponding orders to be distributed to specific business processing personnel for processing, so that the service level of the enterprise users is improved, and the property operation level is improved.
Referring to fig. 1, a flowchart of steps of an enterprise service providing method according to an embodiment of the present invention is shown, and is applied to an operation service platform, where the operation service platform includes a plurality of enterprise service items that are independent of each other, and specifically includes the following steps:
and step 101, receiving transaction request information aiming at the enterprise service project sent by a user.
In the embodiment of the invention, the operation service platform is a platform for providing all-around operation service for the user who resides in the property. The operation service platform comprises a plurality of mutually independent enterprise service projects, and the enterprise service projects at least comprise one of the following projects: financing loan projects, project declaration projects, resource docking projects, law maintenance projects, management consultation projects and talent training projects. A plurality of enterprise service projects are mutually independent and are connected in a loose coupling mode, so that each project can be conveniently upgraded and maintained subsequently.
The user can be an enterprise user who resides in the property, and the enterprise user sends the transaction request information of the enterprise service project to be transacted after logging in the operation service platform through the account.
Referring to fig. 2, an integrated function schematic diagram of a park operation service platform is shown, where a plurality of subsystems or sub-platforms are integrated on the park operation service platform, and provide a plurality of analysis and processing functions for park operation data, specifically, an intelligent control system, a cockpit system, a property service platform, an enterprise service platform, a personal service platform, a business recruitment management platform, and an organization management platform. Platform-oriented objects include campus managers, operators, government departments, enterprise users, owners, and the like. The platform adopts a high availability technology to ensure that the platform can stably and uninterruptedly operate for a long time, adopts a mature and stable operating system, a database, a network protocol, middleware and the like, and can be timely and quickly recovered when a problem occurs in a network, a host, the database or an application program, thereby ensuring the stability of the platform.
In addition, the operation service platform is a management platform on the system side, manages and schedules various operation services in the property in a unified manner, can also communicate with an APP (Application program) of a user side, the user side APP is a general information display, interaction and communication platform in the property management, and is downloaded by a user and installed on a mobile phone or a tablet personal computer of the user, and after the user registers the authority, the user uses corresponding functions according to the authority. The user can look over various information show in user side APP, carries out interactive entertainment, can also feed back various problems. The user side APP is a window communicated with the user.
And 102, determining a target enterprise service item required to be transacted by the user from the transaction request information, and displaying business transaction information corresponding to the target enterprise service item.
In the embodiment of the invention, the target enterprise service item required to be transacted by the user can be determined from the received transaction request information. In one example, the target enterprise service items that the user needs to transact are financing loan items; in another example, the target enterprise service item that the user needs to transact is a legal right entry.
After the target enterprise service project is determined, the business handling information for handling the project can be displayed on the operation service platform. The service handling information may include a service handling process. In an example, the operation service platform is a platform designed for a web page version, all operations of a user need to be completed through a browser, and after request information for transacting financing loan items is input at a preset position on the platform, a transaction flow for transacting the items can be displayed on the platform.
And 103, receiving business handling materials submitted by the user on the operation service platform based on the business handling information, and auditing the business handling materials.
In the embodiment of the invention, a user performs corresponding operation on the platform according to the service handling information displayed by the platform in steps to submit service handling materials, and the service operation platform checks the materials after acquiring the service handling materials of the user. In an example, a material submission standard of business handling materials is pre-stored on the operation service platform, and the business handling materials currently submitted by the user can be compared with the material submission standard to determine whether the materials meet the requirements, if so, the materials are approved, and if not, the materials are returned and the user is informed to modify.
And 104, if the audit is passed, generating a corresponding business order, and distributing the business order to a corresponding business processing person.
In the embodiment of the invention, if the audit is passed, a business order is generated and automatically distributed to corresponding business processing personnel. After logging in the operation service platform, the business processing personnel can check the business order and can perform the next processing on the business order.
In summary, in the embodiment of the present invention, a plurality of enterprise service items are set on the operation service platform, a user may send transaction request information to the platform, and submit corresponding service transaction materials according to the service transaction information displayed by the platform, and the platform may distribute an order to corresponding service processing staff after generating the order. By adopting the method, an intelligent operation service platform is created, various types of enterprise service contents are provided for enterprise users through the platform, and the service contents required by the enterprise users are generated into corresponding orders to be distributed to specific business processing personnel for processing, so that the service level of the enterprise users is improved, and the property operation level is improved.
Referring to fig. 3, a flowchart of steps of another enterprise service providing method according to an embodiment of the present invention is shown, and is applied to an operation service platform, where the operation service platform includes a plurality of enterprise service items that are independent of each other, and specifically includes the following steps:
In the embodiment of the present invention, the operation service platform includes a plurality of mutually independent enterprise service projects, and the enterprise service projects include at least one of the following: financing loan projects, project declaration projects, resource docking projects, law maintenance projects, management consultation projects and talent training projects. All kinds of projects can be submitted for service on line through the platform or applied for transaction at a user side APP, and the platform provides services for professional service teams. The financing loan project provides relevant services such as financing consultants, marketing consultants and the like for enterprises; the project declaration project provides related services such as high and new technology confirmation, policy fund declaration and the like for enterprises; the resource docking project is used for providing relevant services such as government functional department docking, policy information acquisition and the like for enterprises; the legal right maintaining project provides related services such as legal consultation, legal consultant and the like for the enterprise.
It should be noted that, in addition to the above-mentioned enterprise service projects, the administrator may create new enterprise service projects based on the enterprise service merchant resources. In one example, creating a new enterprise service item requires filling out: service information, service forms, service flows, service reminders, and appointment number management. (optional fill-in according to service content); and the modification of the contents of service information, service forms, service flows, service reminding, appointment number management and the like is supported. In another example, an enterprise user may feedback, according to the needs of the enterprise user, the service type and the service needs that are not provided by the platform on the operation service platform. The operation service platform collects related requirements periodically and perfects the types of enterprise service projects.
Preferably, the presentation form of the enterprise service items may be a form of a list, and the name, category, service type and other contents of all the enterprise service items are presented on the enterprise service list.
After the user logs in the platform by adopting the login account, the transaction request information about the enterprise service project to be transacted can be sent on the platform.
With respect to step 301, the following sub-steps may be performed:
a substep S11 of authenticating the user;
in the embodiment of the present invention, the user may be an enterprise user, and before sending the transaction request information of the enterprise service item to be transacted, the enterprise user needs to perform enterprise user authentication on the operation service platform, specifically, a new enterprise user needs to submit a corresponding enterprise name and a corresponding certificate, and create a corresponding enterprise login account after being authenticated and checked by an administrator. The enterprise user after the authentication has the authority to apply for the enterprise service project on the operation service platform. Namely, the user is authenticated, and specifically, whether the user is an authenticated user is judged. In addition, the platform also provides binding service for the house source information of the authenticated user.
And a substep S12, if the authentication is passed, receiving the transaction request information for the enterprise service item sent by the user.
If the authentication is passed, that is, the user is a user authenticated in the operation service platform, the transaction request information sent by the user can be received.
In the embodiment of the invention, the transaction request information comprises the enterprise service category and the enterprise service name to be transacted. In one example, the platform displays all the enterprise service types in a paging mode, and the user clicks the corresponding enterprise service type and then displays all the enterprise service names in the type.
In one embodiment, the operation service platform displays all enterprise service categories in a list form, and after clicking the corresponding enterprise service category, the user displays all enterprise service names in the category, and selects the target enterprise service item.
In addition, keywords of target enterprise service items can be input on the operation service platform for query, or a common service plate is arranged on the platform, names of the most transacted enterprise service items are displayed, a user can directly click the required target enterprise service items on the plate, and the user can perform custom setting on services displayed in the common service plate according to actual needs.
In the embodiment of the present invention, the target enterprise service item required by the user may be determined in various ways, and the embodiment of the present invention is not particularly limited.
And 304, displaying the business handling information corresponding to the target enterprise service project.
And after determining the target enterprise service project, displaying corresponding business handling information. The business handling information may include business handling processes, business handling form templates, business handling locations, and the like. In addition, the park administrator can edit and modify the business handling information according to the actual service condition.
And 305, receiving business handling materials submitted by the user on the operation service platform based on the business handling information, and auditing the business handling materials.
In the embodiment of the invention, a user submits business handling materials, and in one example, the user fills in enterprise service application information on a form management page to generate corresponding business handling materials.
And auditing the business handling materials provided by the user. Specifically, format audit, content audit, and the like may be performed.
And step 306, if the audit is passed, generating a corresponding business order, and distributing the business order to a corresponding business processing personnel.
And generating a business order after the audit is passed. Preferably, the customer service staff can directly perform supplementary filling of materials according to the business handling materials submitted by the user in the background of the operation service platform to generate a corresponding business order.
After logging in the operation service platform, the service processing personnel can check all service orders sent by all users, preferably, the service orders can be arranged according to a time sequence, and display information such as specific service processing time, user names, companies, service types, service order numbers, customer service names, order states and the like, and the service processing personnel can screen display contents in a service order list according to keywords such as the service types, the service processing time and the like. The service processing personnel can check the order detailed information of one of the service orders by clicking the order. In addition, a monitoring user can be set, and the monitoring user can check the distribution condition and the processing progress condition of the business order through the operation service platform.
In the embodiment of the present invention, the operation service platform communicates with the third party service platform, and for step 306, the following sub-steps may be performed:
and if the business order belongs to a third-party service business order, forwarding the business order to the third-party service platform so that the third-party service platform distributes corresponding business processing personnel.
For the business orders which cannot be directly provided by the operation service platform, third-party services can be introduced, the business orders are forwarded to the third-party service platform for processing, and corresponding business processing personnel are distributed on the third-party service platform. Preferably, the operation service platform may establish a third-party service directory, and the enterprise user may select a suitable enterprise service item to interface with the third-party service object according to actual needs of the enterprise user.
After performing step 306, the following steps may also be performed:
receiving order processing information for the business order submitted by the business processing personnel on the operation service platform;
in the embodiment of the invention, after receiving the business order, the business processing personnel can process the business order, the business processing personnel can perform operations such as online communication, business transaction, progress inquiry and the like through the operation service platform, and the business processing personnel generate corresponding order processing information after processing the business order.
And returning the order processing information to the corresponding order application user, and changing the current service state of the service order.
The order processing information generated by the service processing personnel is sent to the corresponding order application user, and the current service state of the service order is changed, for example, the service state is changed from unprocessed to processed. In addition, the order detail information of the service order also comprises order evaluation information and the like besides the order service state. After the business order is transacted, the user can add order evaluation information and check the order details.
In summary, in the embodiment of the present invention, a plurality of enterprise service items are set on the operation service platform, a user may send transaction request information to the platform, and submit corresponding service transaction materials according to the service transaction information displayed by the platform, and the platform may distribute an order to corresponding service processing staff after generating the order. By adopting the method, an intelligent operation service platform is created, various types of enterprise service contents are provided for enterprise users through the platform, and the service contents required by the enterprise users are generated into corresponding orders to be distributed to specific business processing personnel for processing, so that the service level of the enterprise users is improved, and the property operation level is improved. The operation service platform is used for presenting and optimizing specific enterprise service contents. By constructing an operation service platform, various business supports are provided for enterprise users, services provided by third-party service objects can be selected, and business handling and maintenance of enterprises are facilitated.
It should be noted that, for simplicity of description, the method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the present invention is not limited by the illustrated order of acts, as some steps may occur in other orders or concurrently in accordance with the embodiments of the present invention. Further, those skilled in the art will appreciate that the embodiments described in the specification are presently preferred and that no particular act is required to implement the invention.
Referring to fig. 4, a block diagram of an enterprise service providing apparatus according to an embodiment of the present invention is shown, and is applied to an operation service platform, where the operation service platform includes a plurality of enterprise service items that are independent of each other, and specifically includes the following modules:
a first receiving module 401, configured to receive transaction request information for the enterprise service item sent by a user;
a determining module 402, configured to determine, from the transaction request information, a target enterprise service item that a user needs to transact, and display service transaction information corresponding to the target enterprise service item;
a second receiving module 403, configured to receive a service transaction material submitted by a user on the operation service platform based on the service transaction information, and audit the service transaction material;
and the order processing module 404 is configured to generate a corresponding service order if the audit is passed, and allocate the service order to a corresponding service processing person.
In an embodiment of the present invention, the first receiving module includes:
the authentication submodule is used for authenticating the user;
and the receiving submodule is used for receiving the transaction request information aiming at the enterprise service project sent by the user if the authentication is passed.
In an embodiment of the present invention, the determining module includes:
the acquisition submodule is used for acquiring the enterprise service type and the enterprise service name which need to be transacted from the transaction request information;
and the searching submodule is used for searching the target enterprise service item corresponding to the enterprise service category and the enterprise service name from a preset enterprise service list.
In an embodiment of the present invention, the apparatus further includes:
a third receiving module, configured to receive order processing information for the business order, which is submitted by the business processing staff on the operation service platform;
and the returning module is used for returning the order processing information to the corresponding order application user and changing the current service state of the service order.
In an embodiment of the present invention, the operation service platform communicates with a third party service platform, and the order processing module includes:
and the forwarding sub-module is used for forwarding the business order to the third-party service platform if the business order belongs to a third-party service business order, so that the third-party service platform allocates the corresponding business processing personnel.
In an embodiment of the present invention, the enterprise service items include at least one of the following items: financing loan projects, project declaration projects, resource docking projects, law maintenance projects, management consultation projects and talent training projects.
In summary, in the embodiment of the present invention, a plurality of enterprise service items are set on the operation service platform, a user may send transaction request information to the platform, and submit corresponding service transaction materials according to the service transaction information displayed by the platform, and the platform may distribute an order to corresponding service processing staff after generating the order. By adopting the method, an intelligent operation service platform is created, various types of enterprise service contents are provided for enterprise users through the platform, and the service contents required by the enterprise users are generated into corresponding orders to be distributed to specific business processing personnel for processing, so that the service level of the enterprise users is improved, and the property operation level is improved.
For the device embodiment, since it is basically similar to the method embodiment, the description is simple, and for the relevant points, refer to the partial description of the method embodiment.
An embodiment of the present invention further provides an electronic device, including: the system comprises a processor, a memory and a computer program which is stored on the memory and can run on the processor, wherein when the computer program is executed by the processor, each process of the enterprise service providing method embodiment is realized, the same technical effect can be achieved, and in order to avoid repetition, the details are not repeated.
The embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the computer program implements each process of the embodiment of the enterprise service providing method, and can achieve the same technical effect, and in order to avoid repetition, the detailed description is omitted here.
For the device embodiment, since it is basically similar to the method embodiment, the description is simple, and for the relevant points, refer to the partial description of the method embodiment.
The embodiments in the present specification are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, apparatus, or computer program product. Accordingly, embodiments of the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, embodiments of the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
Embodiments of the present invention are described with reference to flowchart illustrations and/or block diagrams of methods, terminal devices (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing terminal to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing terminal, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing terminal to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing terminal to cause a series of operational steps to be performed on the computer or other programmable terminal to produce a computer implemented process such that the instructions which execute on the computer or other programmable terminal provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
While preferred embodiments of the present invention have been described, additional variations and modifications of these embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all such alterations and modifications as fall within the scope of the embodiments of the invention.
Finally, it should also be noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or terminal that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or terminal. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or terminal that comprises the element.
The enterprise service providing method, the enterprise service providing device, the electronic device and the computer-readable storage medium provided by the present invention are described in detail above, and specific examples are applied herein to illustrate the principles and embodiments of the present invention, and the description of the above embodiments is only used to help understand the method and the core idea of the present invention; meanwhile, for a person skilled in the art, according to the idea of the present invention, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present invention.
Claims (10)
1. An enterprise service providing method is applied to an operation service platform, wherein the operation service platform comprises a plurality of enterprise service items which are independent from each other, and the method comprises the following steps:
receiving transaction request information aiming at the enterprise service project sent by a user;
determining a target enterprise service item to be transacted by the user from the transaction request information, and displaying business transaction information corresponding to the target enterprise service item;
receiving business handling materials submitted by a user on the operation service platform based on the business handling information, and auditing the business handling materials;
and if the verification is passed, generating a corresponding business order and distributing the business order to corresponding business processing personnel.
2. The method of claim 1, wherein receiving user-sent transaction request information for the enterprise service item comprises:
authenticating the user;
and if the authentication is passed, receiving the transaction request information aiming at the enterprise service project sent by the user.
3. The method of claim 1, wherein the determining the target enterprise service item required to be transacted by the user from the transaction request information comprises:
acquiring the enterprise service type and the enterprise service name to be transacted from the transaction request information;
and searching the target enterprise service item corresponding to the enterprise service category and the enterprise service name from a preset enterprise service list.
4. The method of claim 1, wherein after assigning the business order to the corresponding business handler, further comprising:
receiving order processing information for the business order submitted by the business processing personnel on the operation service platform;
and returning the order processing information to the corresponding order application user, and changing the current service state of the service order.
5. The method of claim 1, wherein the operation service platform communicates with a third party service platform, and the assigning the business orders to corresponding business processing personnel comprises:
and if the business order belongs to a third-party service business order, forwarding the business order to the third-party service platform so that the third-party service platform distributes corresponding business processing personnel.
6. The method of claim 1, wherein the enterprise service items comprise at least one of: financing loan projects, project declaration projects, resource docking projects, law maintenance projects, management consultation projects and talent training projects.
7. An enterprise service providing apparatus applied to an operation service platform, wherein the operation service platform comprises a plurality of enterprise service items independent from each other, the apparatus comprising:
the first receiving module is used for receiving the transaction request information aiming at the enterprise service project sent by the user;
the determining module is used for determining a target enterprise service item required to be transacted by the user from the transaction request information and displaying business transaction information corresponding to the target enterprise service item;
the second receiving module is used for receiving business handling materials submitted by a user on the basis of the business handling information on the operation service platform and auditing the business handling materials;
and the order processing module is used for generating a corresponding business order and distributing the business order to corresponding business processing personnel if the audit is passed.
8. The apparatus of claim 7, wherein the first receiving module comprises:
the authentication submodule is used for authenticating the user;
and the receiving submodule is used for receiving the transaction request information aiming at the enterprise service project sent by the user if the authentication is passed.
9. An electronic device, comprising: processor, memory and computer program stored on the memory and executable on the processor, the computer program, when executed by the processor, implementing the steps of a method of enterprise service provisioning as claimed in any one of claims 1 to 6.
10. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of a method for providing enterprise services according to any one of claims 1 to 6.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110269916.7A CN113112118A (en) | 2021-03-12 | 2021-03-12 | Enterprise service providing method and device, electronic equipment and readable storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110269916.7A CN113112118A (en) | 2021-03-12 | 2021-03-12 | Enterprise service providing method and device, electronic equipment and readable storage medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN113112118A true CN113112118A (en) | 2021-07-13 |
Family
ID=76711246
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202110269916.7A Pending CN113112118A (en) | 2021-03-12 | 2021-03-12 | Enterprise service providing method and device, electronic equipment and readable storage medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN113112118A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113688179A (en) * | 2021-08-16 | 2021-11-23 | 北京科豆加速器科技有限公司 | User data management system based on front-end APP and back-end platform |
| CN113807650A (en) * | 2021-08-04 | 2021-12-17 | 北京房江湖科技有限公司 | House resource owner interview management method, system, electronic equipment and storage medium |
Citations (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| KR20130089953A (en) * | 2012-01-17 | 2013-08-13 | 이정일 | Method and system of job sponsorship using electronic commerce |
| CN104123686A (en) * | 2013-04-28 | 2014-10-29 | 腾讯科技（深圳）有限公司 | Method, equipment and system for handling business |
| KR20150064479A (en) * | 2013-12-03 | 2015-06-11 | 사단법인 한국정보기술서비스산업협회 | Platform service providing system for exportation of public service |
| CN106056473A (en) * | 2016-06-02 | 2016-10-26 | 国网上海市电力公司 | Online and offline service platform |
| CN110210962A (en) * | 2019-05-23 | 2019-09-06 | 成都高投盈创动力投资发展有限公司 | A kind of one-stop investment and financing information service platform towards medium-sized and small enterprises |
| CN110458382A (en) * | 2019-06-20 | 2019-11-15 | 重庆育成发展有限公司 | Enterprise's public service platform, server and storage medium |
| KR20200045041A (en) * | 2018-10-19 | 2020-05-04 | 주식회사 비즈모델라인 | Method for Managing Integration Welfare Support for the Low-income Independents |
| WO2020091314A1 (en) * | 2018-10-31 | 2020-05-07 | 최은철 | Enterprise-friendly service provision system for providing mediated technology transaction service |
| CN111144789A (en) * | 2019-12-31 | 2020-05-12 | 中国银行股份有限公司 | Service distribution method and device |
| CN112184181A (en) * | 2020-10-17 | 2021-01-05 | 安顺市颐秀合科技有限公司 | Enterprise service management system of smart park |
-
2021
- 2021-03-12 CN CN202110269916.7A patent/CN113112118A/en active Pending
Patent Citations (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| KR20130089953A (en) * | 2012-01-17 | 2013-08-13 | 이정일 | Method and system of job sponsorship using electronic commerce |
| CN104123686A (en) * | 2013-04-28 | 2014-10-29 | 腾讯科技（深圳）有限公司 | Method, equipment and system for handling business |
| KR20150064479A (en) * | 2013-12-03 | 2015-06-11 | 사단법인 한국정보기술서비스산업협회 | Platform service providing system for exportation of public service |
| CN106056473A (en) * | 2016-06-02 | 2016-10-26 | 国网上海市电力公司 | Online and offline service platform |
| KR20200045041A (en) * | 2018-10-19 | 2020-05-04 | 주식회사 비즈모델라인 | Method for Managing Integration Welfare Support for the Low-income Independents |
| WO2020091314A1 (en) * | 2018-10-31 | 2020-05-07 | 최은철 | Enterprise-friendly service provision system for providing mediated technology transaction service |
| CN110210962A (en) * | 2019-05-23 | 2019-09-06 | 成都高投盈创动力投资发展有限公司 | A kind of one-stop investment and financing information service platform towards medium-sized and small enterprises |
| CN110458382A (en) * | 2019-06-20 | 2019-11-15 | 重庆育成发展有限公司 | Enterprise's public service platform, server and storage medium |
| CN111144789A (en) * | 2019-12-31 | 2020-05-12 | 中国银行股份有限公司 | Service distribution method and device |
| CN112184181A (en) * | 2020-10-17 | 2021-01-05 | 安顺市颐秀合科技有限公司 | Enterprise service management system of smart park |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113807650A (en) * | 2021-08-04 | 2021-12-17 | 北京房江湖科技有限公司 | House resource owner interview management method, system, electronic equipment and storage medium |
| CN113688179A (en) * | 2021-08-16 | 2021-11-23 | 北京科豆加速器科技有限公司 | User data management system based on front-end APP and back-end platform |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US8095911B2 (en) | Method and system for utilizing development components | |
| US8745583B2 (en) | Method and system for managing development components | |
| US8175936B2 (en) | Method and system for identifying reusable development components | |
| US8423954B2 (en) | Interactive container of development components and solutions | |
| US11416830B2 (en) | Method and system for automatically creating action plans based on an action plan template | |
| US9959367B2 (en) | Third party centralized data hub system providing shared access to third party questionnaires, third party responses, and other third party data | |
| US20070100961A1 (en) | Grid processing in a trading network | |
| US20130291126A1 (en) | Electronic Document Delivery, Display, Updating, and Interaction Systems and Methods | |
| CN109345190B (en) | Data processing method and device | |
| Sweeney | Achieving service-oriented architecture: applying an enterprise architecture approach | |
| US10984484B1 (en) | Accounting workflow integration | |
| US20120330707A1 (en) | Web-based communication platform | |
| US20110296372A1 (en) | Deployment environment systems, methods, and apparatuses for developing applications and diagnostic price and/or time quote determination systems, methods, and apparatuses for application development services | |
| US20150370674A1 (en) | Tenant provisioning for testing a production multi-tenant service | |
| US10257069B1 (en) | Systems and methods for providing an administrative framework in a cloud architecture | |
| CN111507689A (en) | Service processing method, device, equipment and computer readable storage medium | |
| CN113112118A (en) | Enterprise service providing method and device, electronic equipment and readable storage medium | |
| JP2018508877A (en) | System and method for crowdsourcing technical projects | |
| US11487775B2 (en) | Entity selection tool system and method | |
| US20070239470A1 (en) | Method and system for managing development component metrics | |
| US20090171743A1 (en) | Service request system with natural service provider profiling and methods thereof | |
| US20160196595A1 (en) | System and method for solicitaton and management of project services | |
| EP1739607A1 (en) | System and method for customer support | |
| US20230316197A1 (en) | Collaborative, multi-user platform for data integration and digital content sharing | |
| CN111461824B (en) | Interface display method, electronic device and computer readable storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |