CN113657784A - Teaching service quality evaluation method and device and computer storage medium - Google Patents

Teaching service quality evaluation method and device and computer storage medium Download PDF

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CN113657784A
CN113657784A CN202110969736.XA CN202110969736A CN113657784A CN 113657784 A CN113657784 A CN 113657784A CN 202110969736 A CN202110969736 A CN 202110969736A CN 113657784 A CN113657784 A CN 113657784A
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CN113657784B (en
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肖辉
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Gaotu Education Technology Group Co ltd
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Abstract

The present disclosure provides a quality evaluation method, apparatus and computer storage medium for teaching service, wherein the method is applied to a server, and includes: responding to a designated operation initiated by the first user equipment in the teaching service process, and generating an operation instruction corresponding to the designated operation; issuing an operation instruction to second user equipment; receiving response information of the second user equipment to the operation instruction; and determining the service quality information of the teaching service for the second user equipment based on the response information. When the quality of the teaching service process is evaluated, the influence of each operation on the learning experience of each student in the teaching service process can be concerned, so that the quality of the teaching service process can be evaluated more accurately, and the evaluation accuracy is improved.

Description

Teaching service quality evaluation method and device and computer storage medium
Technical Field
The present disclosure relates to the field of computer technologies, and in particular, to a method and an apparatus for quality assessment of teaching services, and a computer storage medium.
Background
With the development of information technology, in order to not limit the learning scenes of students, a class mode of online education and teaching service is gradually developed; currently, the quality of the teaching service process is generally evaluated through student experience, namely the quality of the teaching service process is evaluated through the ratio of the total number of students who experience badly to the total number of students who experience and learn in the teaching service process; the quality of the teaching service process is evaluated in the mode, and the problem of low evaluation accuracy exists.
Disclosure of Invention
The embodiment of the disclosure at least provides a teaching service quality evaluation method, a teaching service quality evaluation device and a computer storage medium.
In a first aspect, an embodiment of the present disclosure provides a quality evaluation method for a teaching service, which is applied to a server; the method comprises the following steps: responding to a specified operation initiated by first user equipment in a teaching service process, and generating an operation instruction corresponding to the specified operation; issuing the operation instruction to second user equipment; receiving response information of the second user equipment to the operation instruction; and determining the service quality information of the teaching service aiming at the second user equipment based on the response information.
In an optional embodiment, the response information includes: and the response time length of the second user equipment to the operation instruction is long.
In an optional embodiment, the determining, based on the response information, quality of service information of the teaching service for the second user equipment includes: determining a target experience score of the second user equipment under the specified operation based on the response duration and the experience relation information corresponding to the specified operation; wherein the experience relation information corresponding to the specified operation includes: the experience scores respectively corresponding to the specified operations under various response durations; and determining the service quality information of the teaching service aiming at the second user equipment based on the target experience score of the second user equipment.
In an alternative embodiment, the specified operations are at least one; the determining, based on the target experience score of the second user equipment, quality of service information of the teaching service for the second user equipment includes: determining a target experience total score of the second user equipment in the process of experiencing the teaching service based on at least one target experience score of the second user equipment under at least one specified operation; determining the quality of service information based on the target aggregate experience score.
In an optional embodiment, the number of the second user equipment is at least one; the determining the quality of service information based on the target aggregate experience score comprises: determining a corresponding evaluation score of the teaching service process based on the target experience total score of at least one second user device; determining the quality of service information based on the evaluation score.
In an optional implementation manner, the response information further includes: the device information of the second user equipment when executing the operation instruction; the determining, based on the response duration and the experience relationship information corresponding to the specified operation, a target experience score of the second user equipment under the specified operation includes: determining a response score of the second user equipment under the specified operation based on the response duration and the experience relation information corresponding to the specified operation; and determining a device score of the second user equipment under the specified operation based on the device information of the second user equipment when the second user equipment executes the operation instruction; and obtaining a target experience score of the second user equipment under the specified operation based on the response score and the equipment score.
In an optional embodiment, the device information includes at least one of: memory occupation information of the second user equipment when executing the operation instruction, network state information of the second user equipment when executing the operation instruction, and hardware configuration information of the second user equipment.
In the embodiment of the disclosure, after responding to a specified operation initiated by a first user equipment in a teaching service process, an operation instruction corresponding to the specified operation is generated, and the operation instruction is issued to a second user equipment, so that the second user equipment responds to the operation instruction, generates corresponding response information, and sends the response information to a server, and after receiving the response information, the server can determine service quality information of the second user equipment based on the response information of the second user equipment to the operation instruction, and perform quality evaluation on the teaching service process by the method, and can pay attention to the influence of each operation on the learning experience of each student in the teaching service process, so that the quality of the teaching service process can be evaluated more accurately, and the accuracy of evaluation is improved.
In a second aspect, an embodiment of the present disclosure further provides a quality evaluation method for a teaching service, which is applied to a second user equipment, and the method includes: receiving an operation instruction sent by a server; responding to the operation instruction, and determining whether the second user equipment is in a negative experience state or not according to response information responding to the operation instruction; and if the second user equipment is determined to be in a negative experience state, reporting the response information to the server.
In the embodiment of the disclosure, after receiving an operation instruction corresponding to each specified operation, the second user equipment may generate corresponding response information when responding to the operation instruction, determine whether the second user equipment is in a negative-direction experience state based on the response information, and report the response information to the server after determining that the second user is in the negative-direction experience state; through the mode, the influence of each operation on the learning experience of the students can be determined, so that the server can more accurately evaluate the quality of the teaching service process according to the influence of each operation on the learning experience of each student in the teaching service process, and the evaluation accuracy is improved.
In a third aspect, an embodiment of the present disclosure further provides a quality evaluation device for teaching service, which is applied to a server; the device comprises: the generation module is used for responding to a specified operation initiated by the first user equipment in the teaching service process and generating an operation instruction corresponding to the specified operation; the sending module is used for issuing the operation instruction to the second user equipment; the data real-time acquisition reporting module is used for receiving response information of the second user equipment to the operation instruction; and the user experience scoring module is used for determining the service quality information of the teaching service aiming at the second user equipment based on the response information.
In an optional embodiment, the response information includes: and the response time length of the second user equipment to the operation instruction is long.
In an optional implementation manner, when the user experience scoring module executes the determining, based on the response information, the service quality information of the teaching service for the second user equipment, the user experience scoring module is specifically configured to: determining a target experience score of the second user equipment under the specified operation based on the response duration and the experience relation information corresponding to the specified operation; wherein the experience relation information corresponding to the specified operation includes: the experience scores respectively corresponding to the specified operations under various response durations; and determining the service quality information of the teaching service aiming at the second user equipment based on the target experience score of the second user equipment.
In an alternative embodiment, the specified operations are at least one; the user experience scoring module, when executing the target experience score based on the second user equipment and determining the service quality information of the teaching service for the second user equipment, is specifically configured to: determining a target experience total score of the second user equipment in the process of experiencing the teaching service based on at least one target experience score of the second user equipment under at least one specified operation; determining the quality of service information based on the target aggregate experience score.
In an optional embodiment, the number of the second user equipment is at least one; the user experience scoring module, when executing the determining the service quality information based on the target experience total score, is specifically configured to: determining a corresponding evaluation score of the teaching service process based on the target experience total score of at least one second user device; determining the quality of service information based on the evaluation score.
In an optional implementation manner, the response information further includes: the device information of the second user equipment when executing the operation instruction; the user experience scoring module, when executing the target experience scoring for the second user equipment under the specified operation based on the response duration and the experience relationship information corresponding to the specified operation, is specifically configured to: determining a response score of the second user equipment under the specified operation based on the response duration and the experience relation information corresponding to the specified operation; determining a device score of the second user equipment under the specified operation based on the device information of the second user equipment when the operation instruction is executed; and obtaining a target experience score of the second user equipment under the specified operation based on the response score and the equipment score.
In an optional embodiment, the device information includes at least one of: memory occupation information of the second user equipment when executing the operation instruction, network state information of the second user equipment when executing the operation instruction, and hardware configuration information of the second user equipment.
In a fourth aspect, an embodiment of the present disclosure further provides a quality evaluation apparatus for teaching service, which is applied to a second user equipment, and the apparatus includes: the receiving module is used for receiving an operation instruction sent by the server; the logic judgment module for influencing user experience is used for responding to the operation instruction and determining whether the second user equipment is in a negative experience state or not according to response information for responding to the operation instruction; and a reporting module, configured to report the response information to the server if it is determined that the second user equipment is in a negative experience state.
In a fifth aspect, alternative implementations of the present disclosure further provide a computer device, a processor, a memory, the memory storing machine-readable instructions executable by the processor, the processor being configured to execute the machine-readable instructions stored in the memory, when the machine-readable instructions are executed by the processor, the machine-readable instructions, when executed by the processor, perform the steps of the method for assessing quality of a teaching service according to the first aspect, or any one of the possible implementations of the first aspect, or perform the steps of the method for assessing quality of a teaching service according to the second aspect.
In a sixth aspect, alternative implementations of the present disclosure further provide a computer-readable storage medium having stored thereon a computer program which, when executed, performs the steps of the method for quality assessment of instructional service described in the first aspect, or any one of the possible implementations of the first aspect, or performs the steps of the method for quality assessment of instructional service described in the second aspect.
For the description of the effect of the quality evaluation device, the computer device, and the computer-readable storage medium of the teaching service, reference is made to the description of the quality evaluation method of the teaching service, and details are not repeated here.
In order to make the aforementioned objects, features and advantages of the present disclosure more comprehensible, preferred embodiments accompanied with figures are described in detail below.
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In order to more clearly illustrate the technical solutions of the embodiments of the present disclosure, the drawings required for use in the embodiments will be briefly described below, and the drawings herein incorporated in and forming a part of the specification illustrate embodiments consistent with the present disclosure and, together with the description, serve to explain the technical solutions of the present disclosure. It is appreciated that the following drawings depict only certain embodiments of the disclosure and are therefore not to be considered limiting of its scope, for those skilled in the art will be able to derive additional related drawings therefrom without the benefit of the inventive faculty.
Fig. 1 shows a flowchart of a method for evaluating the quality of a teaching service provided by an embodiment of the present disclosure;
FIG. 2 is a flow chart illustrating another method for quality assessment of instructional services provided by an embodiment of the present disclosure;
FIG. 3 illustrates a flow diagram of a particular embodiment of a quality assessment process for instructional services provided by embodiments of the present disclosure;
FIG. 4 is a flow diagram illustrating a particular embodiment of a quality assessment process for another instructional service provided by an embodiment of the present disclosure;
FIG. 5 is a schematic diagram of a quality assessment apparatus for teaching services provided by an embodiment of the present disclosure;
FIG. 6 is a schematic diagram of another quality assessment apparatus for instructional services provided by an embodiment of the present disclosure;
fig. 7 shows a schematic diagram of a computer device provided by an embodiment of the present disclosure.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present disclosure more clear, the technical solutions of the embodiments of the present disclosure will be described clearly and completely with reference to the drawings in the embodiments of the present disclosure, and it is obvious that the described embodiments are only a part of the embodiments of the present disclosure, not all of the embodiments. The components of embodiments of the present disclosure, as generally described and illustrated herein, may be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present disclosure is not intended to limit the scope of the disclosure, as claimed, but is merely representative of selected embodiments of the disclosure. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the disclosure without making creative efforts, shall fall within the protection scope of the disclosure.
Research shows that the quality of the teaching service process is evaluated by the ratio of the total number of the students with poor experience to the total number of the students with learning experience in the teaching service process, and the problem of low evaluation accuracy exists.
Based on the above research, the present disclosure provides a quality evaluation method and apparatus for teaching service, and a computer storage medium, which determine the service quality information of the teaching service to the second user equipment through the response information of the second user equipment to the operation instruction, and can pay attention to the influence of each operation on the learning experience of each student in the teaching service process, so that the quality of the teaching service process can be evaluated more accurately, and the evaluation accuracy is improved. In addition, in the embodiment of the application, the service quality for each individual can be determined, and the service quality of the whole can not be counted according to big data, so that each user can be concerned.
The defects existing in the above solutions and the proposed solutions are the results of the inventor after practice and careful study, therefore, the discovery process of the above problems and the proposed solutions of the present disclosure to the above problems should be the contribution of the inventor in the process of the present disclosure.
It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, it need not be further defined and explained in subsequent figures. In addition, "/" in the embodiments of the present disclosure may be understood as a relationship between objects before and after the "/" is and/or between the objects before and after the "/" is understood.
To facilitate understanding of the present embodiment, first, a quality evaluation method for teaching services disclosed in the embodiments of the present disclosure is described in detail, where an execution subject of the quality evaluation method for teaching services provided in the embodiments of the present disclosure is generally a computer device with certain computing capability, and the computer device includes, for example: a terminal device, which may be a User Equipment (UE), a mobile device, a User terminal, a cellular phone, a cordless phone, a Personal Digital Assistant (PDA), a handheld device, a computing device, a vehicle mounted device, a wearable device, or a server or other processing device. In some possible implementations, the method for quality assessment of a teaching service can be implemented by a processor invoking computer readable instructions stored in a memory.
Referring to fig. 1, a flowchart of a method for evaluating quality of a teaching service provided by an embodiment of the present disclosure is applied to a server, and the method includes steps S101 to S104, where:
s101, responding to a designated operation initiated by the first user equipment in the teaching service process, and generating an operation instruction corresponding to the designated operation.
The first user equipment comprises but is not limited to teacher-side equipment for initiating teaching service; the designated operation initiated by the first user equipment in the teaching service process includes, but is not limited to, at least one of operations of playing audio and video, opening a lecture, opening a presentation (Microsoft Office PowerPoint, PPT), turning a page of the PPT, opening a writing whiteboard, loading a writing brush, writing with the writing brush, initiating connection with a microphone, pushing a comment, opening an accessory, and the like.
In specific implementation, a teacher uses a first user device to initiate a teaching service, and after the teacher initiates any specified operation in the teaching service process, a server can receive the specified operation initiated by the first user device in the teaching service process and generate an operation instruction corresponding to the specified operation.
For example, after a teacher initiates an operation of opening the PPT in the teaching service process, the operation of opening the PPT may be sent to the server, and the server generates an operation instruction corresponding to the operation of opening the PPT based on the operation of opening the PPT; here, the operation instruction corresponding to the open PPT operation may further include an access address of the PPT.
In connection with S101, the method for evaluating quality of teaching service provided by the embodiment of the present disclosure further includes:
and S102, issuing the operation instruction to second user equipment.
Wherein the second user equipment includes but is not limited to student side equipment experiencing teaching services.
After the operation instruction corresponding to the designated operation is generated, the operation instruction can be issued to the second user equipment experiencing the teaching service, so that the second user equipment experiencing the teaching service can acquire corresponding data according to the operation instruction.
For example, if the operation instruction issued to the second user equipment includes an operation instruction corresponding to the PPT operation, the second user equipment may acquire, when receiving the operation instruction corresponding to the PPT operation, corresponding PPT content based on an access address of the PPT included in the operation instruction, and display the acquired PPT content in a display interface of the second user equipment.
In connection with the above S102, the method for evaluating quality of teaching service provided by the embodiment of the present disclosure further includes:
s103, receiving response information of the second user equipment to the operation instruction.
In particular implementations, the response information may include, for example, but is not limited to, at least one of A1-A4:
a1, the response information may include, for example, a response time length of the second user equipment to the operation instruction.
In one embodiment, the second user equipment may determine a response duration of the second user equipment in response to the operation instruction by calculating a time interval between a time when the operation instruction is received and a time when corresponding data is acquired based on the operation instruction; in another embodiment, the second user equipment may further determine a response time length of the second user equipment in response to the operation instruction by calculating a time interval between a time of initiating the request based on the received operation instruction and a time of acquiring data corresponding to the operation instruction.
For example, after receiving an operation instruction issued by the server, the second user equipment may determine a response duration for the second user equipment to respond to the operation instruction by calculating a time interval between a time for initiating a request based on the received operation instruction and a time for acquiring data corresponding to the operation instruction, and send the response duration as response information to the server, where the server receives response information for the second user equipment to respond to the operation instruction.
The a2 response information may include, for example, device information of the second user equipment when executing the operation instruction.
The device information of the second user equipment when executing the operation instruction may include, but is not limited to: at least one of memory occupation information of the second user equipment when executing the operation instruction, network state information of the second user equipment when executing the operation instruction, and hardware configuration information of the second user equipment, which will not be described in detail below.
In a possible implementation manner, the second user equipment may further send device information when the operation instruction is executed to the server as response information of the second user equipment to the operation instruction.
The a3, the response information may include, for example, the data caching progress corresponding to the operation instruction, and the relationship between the data playing progress.
Illustratively, when the designated operation corresponding to the operation instruction includes an audio/video playing action, the second user equipment may request a large amount of audio/video data at a time when requesting audio/video based on the received operation instruction, that is, certain buffering of the audio/video can be performed; therefore, whether the designated operation corresponding to the operation instruction influences the experience of the student experiencing the teaching service can be determined by determining the relation between the audio and video caching progress and the audio and video playing progress. If the currently played audio and video data is not cached, that is, the caching progress of the audio and video is smaller than the playing progress of the audio and video, the experience of the students experiencing the teaching service is influenced by the operation of playing the audio and video; if the currently played audio and video data is cached, namely the caching progress of the audio and video is greater than or equal to the playing progress of the audio and video, the experience of students experiencing the teaching service cannot be influenced by the operation of playing the audio and video.
Therefore, when the designated operation corresponding to the operation instruction includes an audio/video playing action and the like, which can request a large amount of teaching service data at a time, that is, the teaching service data can be subjected to local caching operation, the second user equipment can also send the data caching progress and the relationship between the data playing progress as response information to the server.
A4, the response information may include: and the second user equipment performs the target experience score under the specified operation corresponding to the operation instruction.
The target experience score is used for representing the influence degree of the designated operation corresponding to the operation instruction on the learning of the student in the teaching service process, and illustratively, the target experience score can represent the influence degree of the designated operation corresponding to the operation instruction on the learning of the student in the teaching service process in a forward direction, namely the higher the target experience score is, the more serious the influence degree of the designated operation corresponding to the operation instruction on the learning of the student in the teaching service process is; the target experience score can also reversely represent the influence degree of the designated operation corresponding to the operation instruction on the learning of the student in the teaching service process, namely the lower the target experience score is, the more serious the influence degree of the designated operation corresponding to the operation instruction on the learning of the student in the teaching service process is, and the relationship between the specific target experience score and the influence degree of the designated operation corresponding to the operation instruction on the learning of the student in the teaching service process can be set according to actual needs, so that specific limitation is not imposed. In the embodiment of the disclosure, the influence degree of the designated operation corresponding to the operation instruction on the learning of the student in the teaching service process is represented in detail by taking the example that the target experience score is higher the more serious the influence degree of the designated operation corresponding to the operation instruction on the learning of the student in the teaching service process is.
In a specific implementation, after responding to the operation instruction, the second user equipment may directly calculate a target experience score under a specified operation corresponding to the operation instruction, and use the target experience score as response information of the second user equipment responding to the operation instruction.
For example, the second user equipment may store therein experience relationship information corresponding to various specified operations, where the experience relationship information may include, but is not limited to: respectively corresponding experience scores of various specified operations under various response durations; here, the experience scores respectively corresponding to the various designated operations at the various response time periods may be preset according to the degree of importance of each designated operation for the student's learning; after determining the response time length for the operation instruction, the second user equipment may determine, in the pre-stored experience scores corresponding to various designated operations under various response time lengths, a target experience score of the designated operation corresponding to the operation instruction under the response time length, and send the target experience score as response information to the server.
In addition, the second user equipment can store experience scores corresponding to the relationship between each data caching progress and each data playing progress; if the designated operation corresponding to the operation instruction comprises: when the designated operation of local caching can be performed on the teaching service data by playing audio and video, the second user equipment can determine the relationship between the data caching progress and the data playing progress, determine the target experience score of the designated operation corresponding to the operation instruction in the experience scores corresponding to the relationship between each pre-stored data caching progress and the data playing progress, and send the target experience score as response information to the server.
In connection with the above S103, the method for evaluating quality of teaching service provided by the embodiment of the present disclosure further includes:
and S104, determining the service quality information of the teaching service for the second user equipment based on the response information.
In a specific implementation, after receiving the response information of the second user equipment to the operation instruction based on the above S103, the server may use, but is not limited to, at least one of the following B1 to B4, and determine the service quality information of the teaching service for the second user equipment based on the response information:
b1, in the case that the response information includes the response time length of the second user equipment to the operation instruction, determining the target experience score of the second user equipment under the specified operation based on the response time length and the experience relation information corresponding to the specified operation; and determining the service quality information of the teaching service aiming at the second user equipment based on the target experience score of the second user equipment.
The experience relationship information corresponding to the designated operation may include, but is not limited to: respectively corresponding experience scores of various specified operations under various response durations; here, the experience scores corresponding to various designated operations under various response durations may be stored in the server in advance, and are not described in detail below.
In a specific implementation, after receiving a response time length of the second user equipment to the operation instruction, the server may determine, based on the response time length, experience scores respectively corresponding to various pre-stored specified operations in multiple response time lengths, and a target experience score of the specified operation corresponding to the operation instruction in the response time length.
For example, if the specified operation corresponding to the operation instruction includes an operation of opening a PPT, the teacher sends the operation of opening the PPT to the server after performing the operation of opening the PPT on the first user device (i.e., teacher-side device), the server generates the operation instruction corresponding to the operation of opening the PPT and sends the operation instruction corresponding to the operation of opening the PPT to the second user device (i.e., student-side device, which may be at least one or more), after receiving the operation instruction, the second user device requests the server to acquire the PPT based on an access address of the PPT included in the operation instruction, starts timing when requesting the PPT, and stops timing until the second user device receives the PPT, and uses the timing duration as a response duration for the second user device to respond to the operation instruction, and sends the response duration to the server.
Or, a period from the time when the first user equipment turns on the PPT operation to the time when the second user equipment turns on the PPT operation may be used as the response time length; the time interval between the time when the server issues the operation instruction and the time when the second user equipment opens the PPT operation may also be used as the response time, which is not described in detail herein.
After the server receives the response time length of the second user equipment responding to the operation instruction, the server can determine the target experience score of the specified operation corresponding to the operation instruction in the response time length based on the experience scores respectively corresponding to various specified operations in various response time lengths; for example, the experience scores respectively corresponding to the various specified operations under the various response durations include: the experience score corresponding to the PPT operation being turned on is 8 points when the response time is [200 milliseconds, 400 milliseconds ], the experience score corresponding to the PPT operation being turned on is 5 points when the response time is [400 milliseconds, 600 milliseconds ], the experience score corresponding to the PPT operation being turned on is 1 point when the response time is [600 milliseconds, 800 milliseconds ], and the like; if the response time received by the server is 500 milliseconds, determining that the target experience score of the second user equipment under the PPT opening operation is as follows: and 5 minutes. Wherein a higher score indicates a better experience. Of course, the score can be flexibly set according to actual conditions, for example, a score of low is regarded as good experience, a score of high is regarded as bad experience, and the like.
After the target experience score of the designated operation corresponding to the operation instruction in the response duration is determined, if the teaching service process includes at least one designated operation, the target experience total score of the second user equipment in the teaching service process can be determined based on at least one target experience score of the second user equipment in the at least one designated operation; based on the target experience total score, quality of service information is determined.
In specific implementation, after the target experience total score of the second user equipment in the teaching service experience process is determined, if the number of the second user equipment is at least one, the evaluation score corresponding to the teaching service process can be determined based on the target experience total score of at least one second user equipment; determining the quality of service information based on the evaluation score.
Exemplarily, after determining the target experience score of the designated operation corresponding to the operation instruction in the response time, if at least one second user equipment experiences a teaching service process, the teaching service process includes at least one operation, and each designated operation occurs at least once in the teaching service process; determining a target experience total score of the second user equipment in the teaching service process based on a target experience score corresponding to each time of various specified operations of the second user equipment in the teaching service process aiming at each second user equipment in at least one second user equipment; and determining an evaluation score corresponding to the teaching service process based on the target experience total score of the at least one second user equipment in the teaching service process, so as to determine the service quality information based on the evaluation score.
For example, the target experience total score of any second user equipment in the process of experiencing the teaching service may be obtained by performing weighted summation on the experience score corresponding to each time of the second user equipment in each specified operation, and a specific weighted summation formula may be as shown in formula (one):
Figure BDA0003225486090000111
the S represents a target experience total score of the second user equipment in the teaching service experience process; riCharacterize the weight of the ith specified action in the course of the tutorial service, illustratively according to each specified actionThe importance degree in the service process is set, the weight of each designated operation in the teaching service process is set, for example, if three designated operations of playing audio and video, opening a lecture and turning pages of the lecture exist in one teaching service, students experiencing the teaching service mainly learn corresponding knowledge through the audio and video played by teachers, the importance degree corresponding to the audio and video playing operation is higher than the importance degree corresponding to the operations of opening the lecture and turning pages of the lecture, relatively higher weight is set for the audio and video playing operation, and relatively lower weight is set for the operations of opening the lecture and turning pages of the lecture; here, the specific weight of each designated operation in the teaching service process may be set according to actual needs, and is not described herein again.
Wherein, i is used for representing the designated operation number appearing in the teaching service process, i belongs to {1,2, …, n }, and n is a positive integer; j represents the occurrence number of any one specified operation, j belongs to {1,2, …, m }, and m is a positive integer; xjAnd characterizing the experience score corresponding to each time the second user equipment operates under any kind of specified operation.
For example, if the second user equipment experiencing the teaching service includes 2 pieces of second user equipment, that is, the second user equipment a and the second user equipment b; the teaching service process comprises 2 designated operations: and opening the PPT operation and the PPT page turning operation, wherein the PPT opening operation and the PPT page turning operation occur once and 2 times in the teaching service process.
If the target experience score corresponding to the second user equipment a under the PPT opening operation is determined as follows: and 5, the target experience score corresponding to the second user equipment a under the first PPT page turning operation is as follows: and 10 minutes, the target experience score corresponding to the second user equipment a under the second word PPT page turning operation is as follows: 8 min; if the target experience score corresponding to the second user equipment b under the PPT opening operation is determined as follows: and 8, the target experience score corresponding to the second user equipment a under the first PPT page turning operation is as follows: and 3, the target experience score corresponding to the second user equipment a under the second PPT page turning operation is as follows: and 5 minutes.
If the importance degree of the PPT opening operation and the PPT page turning operation to the study of the students in the teaching service process is determined, the PPT opening operation is determinedIf the weight is 2 and the weight of the PPT page-turning operation is 3, the total target experience score of each second user equipment in the teaching service process can be calculated according to the formula (one), that is, the total target experience score of the second user equipment a is Sa2 × 5+3 × 10+8 — 64; i.e. the total target experience score of the second user equipment b is Sb＝2*8+3*(3+5)＝40。
After the target experience total score of any second user equipment in the teaching service experience process is obtained through calculation based on the formula (one), the evaluation score corresponding to the teaching service process can be determined by calculating the sum of the target experience total scores corresponding to the second user equipment experiencing the teaching service, and the specific formula for determining the evaluation score corresponding to the teaching service process can be as shown in the formula (two):
Figure BDA0003225486090000121
wherein Y represents the evaluation score corresponding to the teaching service process; k represents the number of second user equipment experiencing the teaching service, k belongs to {1,2, …, m }, and m is a positive integer; skAnd the target experience total score of the kth second user equipment in the process of experiencing the teaching service is represented.
Illustratively, if the total target experience score of the second user equipment a in the process of experiencing the teaching service is 64; the total target experience score of the second user equipment b in the teaching service experience process is 40; then the corresponding evaluation scores of the teaching service process are as follows: y is Sa+Sb＝64+40＝104。
After the evaluation score corresponding to the teaching service process is calculated and obtained based on the formula (two), in order to evaluate the service level of the teaching service process more intuitively, the score value range of the evaluation score can be narrowed down in a mode of mapping the evaluation score corresponding to the teaching service process into a common score interval of 0-100 points, so as to determine the service level score of the teaching service process, and the service level score is used as the service quality information of the teaching service process, and a specific formula for determining the service level score of the teaching service process can be shown as a formula (three):
(Y) 100 ═ 1-a · (Y +1)) formula (iii)
Wherein, Y represents the evaluation score corresponding to the teaching service process; (y) a service level score characterizing the teaching service process, f (y) e [0, 100 ]; a represents the adjustment coefficient, a is less than or equal to 0.1, for example, a may take at least one of values of 0.1, 0.08, 0.05, 0.01, and the like, and a specific value of a may be determined according to actual requirements, which is not limited herein.
Here, the larger Y is, the smaller f (Y) is, that is, the larger the evaluation score corresponding to the teaching service process is, which indicates that there are more designated operations that seriously affect the learning of students in the teaching service process, and the service level of the teaching service process is poorer; conversely, the smaller Y is, the larger f (Y) is, namely the smaller the evaluation score corresponding to the teaching service process is, the lower the designated operation which has less serious influence on the learning of the students exists in the teaching service process, and the higher the service level of the teaching service process is.
Illustratively, if Y is 104, a is 0.1; determining the service level score of the teaching service process based on the formula (three) as follows:
f(Y)＝100*(1-a*ln(Y+1))＝100*(1-0.1*ln(104+1))＝53。
b2, in the case that the response information includes the response time length of the second user equipment to the operation instruction and the equipment information of the second user equipment when the operation instruction is executed, determining the response score of the second user equipment under the specified operation based on the response time length and the experience relation information corresponding to the specified operation; determining a device score of the second user equipment under the operation based on the device information of the second user equipment when the second user equipment executes the operation instruction; obtaining a target experience score of the second user equipment under the operation based on the response score and the equipment score; and determining the service quality information of the teaching service aiming at the second user equipment based on the target experience score of the second user equipment.
In a specific implementation, after receiving the response time length of the second user equipment to the operation instruction, the server may determine, based on the response time length, a response score of the specific operation corresponding to the operation instruction in the response time length among experience scores respectively corresponding to various pre-stored specific operations in multiple response time lengths. Here, the response score may be positively correlated with the response time length, and the influence degree of the designated operation corresponding to the operation instruction on the student learning in the response time length is positively correlated, that is, the longer the response time length is, the higher the response score is, the higher the influence degree of the designated operation corresponding to the operation instruction on the student learning in the response time length is; on the contrary, the shorter the response time length is, the lower the response score is, and the lower the influence degree of the designated operation corresponding to the operation instruction on the learning of the student is under the response time length; in addition, the response score can also be negatively correlated with the response time length, and the influence degree of the specified operation corresponding to the operation instruction on the student learning in the response time length is negatively correlated, namely the longer the response time length is, the lower the response score is, the higher the influence degree of the specified operation corresponding to the operation instruction on the student learning in the response time length is; on the contrary, the shorter the response time length is, the higher the response score is, the lower the influence degree of the designated operation corresponding to the operation instruction on the learning of the student under the response time length is; the relationship between the specific response score and the response time length and the relationship between the influence degree of the designated operation corresponding to the operation instruction on the learning of the student under the response time length can be set according to actual needs, and the specific limitation is not made here.
In addition, the server may determine, according to at least one of the received memory usage information, network state information, and hardware configuration information of the second user equipment when executing the operation instruction, a device score of the second user equipment when executing the specified operation corresponding to the operation instruction; in specific implementation, the device score may be positively correlated with the device information and negatively correlated with the degree of influence of the device information on the learning of the student in the teaching service process, that is, when the memory occupancy of the device is small, the network state is good, and the hardware configuration is high, the device score of the device is high, and the degree of influence of the device information on the learning of the student in the teaching service process is low; on the contrary, when the memory occupation of the equipment is more, the network state is poorer and the hardware configuration is lower, the equipment score of the equipment is lower, and the influence degree of the equipment information on the study of the students in the teaching service process is higher; in addition, the device score can also be negatively correlated with the device information and positively correlated with the influence degree of the device information on the learning of students in the teaching service process, namely, when the device score is small in memory occupation of the device, good in network state and high in hardware configuration, the device score of the device is low, and the influence degree of the device information on the learning of students in the teaching service process is low; on the contrary, when the memory occupation of the equipment is more, the network state is poorer and the hardware configuration is lower, the equipment score of the equipment is higher, and the influence degree of the equipment information on the study of the students in the teaching service process is higher; the relationship between the specific device score and the device information and the relationship between the specific device score and the influence degree of the device information on the learning of the students in the teaching service process can be set according to actual needs, and the relationship is not particularly limited.
Illustratively, if the response score is positively correlated with the response time length, the influence degree of the specified operation corresponding to the operation instruction on the learning of the student under the response time length is positively correlated; the device score is in negative correlation with the device information, and is in positive correlation with the influence degree of the device information on the learning of students in the teaching service process; after determining the response score and the device score corresponding to the second user device executing the specified operation corresponding to the operation instruction, the sum of the response score and the device score may be calculated to obtain the target experience score of the second user device under the specified operation. Here, the higher the response score/device score, the higher the target experience score, the higher the influence degree of the second user device on the learning of the student when performing the specified operation, and the worse the experience of the student when the second user device performs the specified operation.
In addition, if the response score is positively correlated with the response time length, the influence degree of the designated operation corresponding to the operation instruction on the learning of the student under the response time length is positively correlated; the equipment score is positively correlated with the equipment information and negatively correlated with the influence degree of the equipment information on the learning of students in the teaching service process; after determining the response score and the device score corresponding to the specified operation corresponding to the operation instruction executed by the second user device, a difference between the response score and the device score may be calculated to obtain a target experience score of the second user device under the specified operation. Here, the higher the response score is, the lower the device score is, and the higher the target experience score is, the higher the degree of influence of the second user device on the learning of the student when the specified operation is performed is, and the worse the experience of the student when the second user device performs the specified operation is.
After the target experience score of the second user equipment under the designated operation corresponding to the operation instruction is determined, if at least one second user equipment experiencing the teaching service comprises at least one designated operation in the teaching service process, wherein each designated operation appears at least once in the teaching service process; then, for each second user equipment in the at least one second user equipment, according to a formula (one), performing weighted summation on the target experience scores corresponding to each time of each second user equipment under various specified operations in the teaching service process, and determining the target experience total score of each second user equipment in the teaching service process; according to a formula (II), determining an evaluation score corresponding to the teaching service process by calculating the sum of the target experience total scores of the second user equipment in the teaching service process; and determining the service level score of the teaching service process based on the evaluation score corresponding to the teaching service process according to the formula (III), and taking the service level score as the service quality information of the teaching service process.
B3, the response information includes: when the data caching progress corresponding to the operation instruction and the relation between the data playing progress are obtained, determining that the designated operation corresponding to the operation instruction comprises: playing first appointed operations such as audio and video and the like capable of caching teaching service data; according to the data caching progress corresponding to the operation instruction and the relationship between the data playing progresses, the experience scores corresponding to the relationship between the data caching progress and the data playing progress corresponding to the operation instruction which are stored in advance are determined, and the first target experience score of the second user equipment under the specified operation corresponding to the operation instruction is determined.
After determining a first target experience score of the second user equipment under the specified operation corresponding to the operation instruction, if other specified operations except the first specified operation exist in the teaching service process, determining a second target experience score of the second user equipment under other specified operations according to response duration corresponding to other specified operations except the first specified operation and experience relation information corresponding to the specified operation; for a detailed description, reference is made to the specific implementation mode shown in B1 above, which is not described herein again.
In addition, the response score of the second user equipment under other specified operations can be determined according to the response duration corresponding to other specified operations except the first specified operation; determining the equipment score of the second user equipment under the execution of other specified operations according to the equipment information of the second user equipment under the execution of other specified operations; obtaining a second target experience score of the second user equipment under other specified operations based on the response score and the equipment score; for a detailed description, reference is made to the specific implementation mode shown in B2 above, which is not described herein again.
And calculating the sum of a first target experience score of the second user equipment under the first specified operation and a second target experience score of the second user equipment under other specified operations to obtain a target experience score of the second user equipment.
After the target experience score of the second user equipment under the designated operation corresponding to the operation instruction is determined, if at least one second user equipment experiencing the teaching service comprises at least one designated operation in the teaching service process, wherein each designated operation appears at least once in the teaching service process; then, for each second user equipment in the at least one second user equipment, according to a formula (one), performing weighted summation on the target experience scores corresponding to each time of each second user equipment under various specified operations in the teaching service process, and determining the target experience total score of each second user equipment in the teaching service process; according to a formula (II), determining an evaluation score corresponding to the teaching service process by calculating the sum of the target experience total scores of the second user equipment in the teaching service process; and determining a service level score corresponding to the teaching service process based on the evaluation score corresponding to the teaching service process according to a formula (III), and taking the service level score as service quality information.
B4, if the response information includes the target experience score of the second user equipment under the designated operation corresponding to the operation instruction, if there is at least one second user equipment experiencing the teaching service, the teaching service process includes at least one designated operation, and each designated operation appears at least once in the teaching service process; then, for each second user equipment in the at least one second user equipment, according to a formula (one), performing weighted summation on the target experience scores corresponding to each time of each second user equipment under various specified operations in the teaching service process, and determining the target experience total score of each second user equipment in the teaching service process; according to a formula (II), determining an evaluation score corresponding to the teaching service process by calculating the sum of the target experience total scores of the second user equipment in the teaching service process; and determining the service level score of the teaching service process based on the evaluation score corresponding to the teaching service process according to the formula (III), and taking the service level score as the service quality information.
In a specific implementation, after the service level score of the teaching service process is determined, a line graph of the service level score corresponding to a plurality of teaching service processes can be drawn based on the service level score of each teaching service process to monitor the operation state of the teaching service platform, so as to determine whether the teaching service platform needs to be optimized, for example, the service level score of the teaching service platform in the plurality of teaching service processes is higher and has a small variation range, that is, the line graph generated by the service level scores of the plurality of teaching service processes is stable and smooth, the teaching service platform can be considered to be in a healthy and stable operation state, if the service level score corresponding to the teaching service for several times after a period of time is greatly reduced and the line graph formed by the service level scores corresponding to the teaching services for several times shows a significant descending trend, it can be shown that the operating state of the teaching service platform has a problem, and the teaching service platform needs to be optimized.
In the embodiment of the disclosure, after responding to a specified operation initiated by a first user equipment in a teaching service process, an operation instruction corresponding to the specified operation is generated, and the operation instruction is issued to a second user equipment, so that the second user equipment responds to the operation instruction, generates corresponding response information, and sends the response information to a server, and after receiving the response information, the server can determine service quality information of the second user equipment based on the response information of the second user equipment to the operation instruction, perform quality evaluation on the education service process through the method, and can pay attention to the influence of each operation on the learning experience of each student in the teaching service process, so that the quality of the teaching service process can be evaluated more accurately, and the accuracy of evaluation is improved. In addition, in the embodiment of the application, the service quality for each individual can be determined, and the service quality of the whole can not be counted according to big data, so that each user can be concerned.
Referring to fig. 2, a flowchart of another method for evaluating quality of teaching service provided in the embodiment of the present disclosure is applied to a second user equipment, and the method includes steps S201 to S203, where:
s201, receiving an operation instruction sent by the server.
S202, responding to the operation instruction, and determining whether the second user equipment is in a negative experience state or not according to response information responding to the operation instruction.
The negative experience state comprises a state that the second user equipment is influenced by the study of the student when executing the specified operation corresponding to the operation instruction.
In specific implementation, after generating an operation instruction corresponding to a specified operation based on receiving the specified operation initiated by the first user equipment in the teaching service process, the server sends the operation instruction to the second user equipment, and the second user equipment receives the operation instruction sent by the server; responding to the received operation instruction to generate response information; and determining whether the second user equipment is in a negative experience state based on the response information.
Specifically, the response information may be generated in response to the received operation command according to, but not limited to, at least one of the following C1 to C4; and determining whether the second user equipment is in a negative experience state based on the response information:
c1, the second user equipment responds to the received operation instruction, and the generated response information comprises response duration; it may be determined whether the second user equipment is in a negative-going experience state based on the response duration.
In specific implementation, after receiving an operation instruction, the second user equipment requests corresponding data from the server according to the operation instruction, and based on a time interval between the time of initiating the request and the time of acquiring the data corresponding to the operation instruction, the second user equipment takes the response time length of the second user equipment to the operation instruction as response information; in an optional implementation manner, a time interval between the time when the operation instruction is received and the time when the data corresponding to the operation instruction is acquired may be used as a response time length of the second user equipment to the operation instruction, and the response time length may be used as response information.
After the response duration is determined to be the response information, the response duration may be compared with a preset response duration, and it is determined whether the second user equipment is in a state that affects learning of the student, that is, a negative experience state, in the response duration corresponding to the response operation instruction.
The preset response duration includes, but is not limited to, a response duration when the second user equipment is in a state of affecting student learning right when responding to the operation instruction, and the specific preset response duration may be set according to actual needs, which is not limited herein.
For example, when the response duration is longer than the preset response duration, determining that the duration of the second user equipment responding to the operation instruction is longer, and determining that the second user equipment is in a negative experience state; on the contrary, when the response time length is less than or equal to the preset response time length, the time length of the second user equipment responding to the operation instruction is determined to be shorter, and the second user equipment is determined to be in a non-negative experience state.
And C2, the second user equipment responds to the received operation instruction, and determines whether the second user equipment is in a negative experience state or not based on the equipment information when the operation instruction is responded.
In a specific implementation, the second user equipment may determine whether the second user equipment is in a negative experience state based on at least one of the memory usage information, the network status information, and the hardware configuration information when responding to the operation instruction.
Exemplarily, if the memory occupation of the second user equipment is small, the network state is good, and the hardware configuration is high when the second user equipment responds to the operation instruction, it is determined that the second user equipment is in a non-negative experience state, that is, the second user equipment does not affect the learning of students in the teaching service process; if the memory occupation of the second user equipment is higher, the network state is poorer and the hardware configuration is lower when the second user equipment responds to the operation instruction, the second user equipment is determined to be in a negative experience state, namely the second user equipment influences the learning of students in the teaching service process.
C3, the second user equipment responds to the received operation instruction, and the generated response information comprises the data caching progress corresponding to the operation instruction and the relation between the data playing progress; whether the second user equipment is in a negative experience state or not can be determined based on the data caching progress corresponding to the operation instruction and the relation between the data playing progress.
Illustratively, when the designated operation corresponding to the operation instruction includes an audio/video playing action and the like, which can request a large amount of teaching service data at a time, that is, can perform a local caching operation on the teaching service data, when the second user equipment obtains the teaching service data based on the operation instruction, if the data caching progress is greater than the data playing progress, learning of a student is not affected, and it is determined that the second user equipment is not in a negative experience state; on the contrary, if the data caching progress is smaller than or equal to the data playing progress, the learning of the student is influenced, and the second user equipment is determined to be in a negative experience state.
C4, the second user equipment responds to the received operation instruction, and the target experience score of the second user equipment under the specified operation corresponding to the operation instruction is determined; based on the target experience score, it is determined whether the second user equipment is in a negative experience state.
In specific implementation, when the second user equipment responds to the received operation instruction, the target experience score of the second user equipment under the specified operation corresponding to the operation instruction can be calculated based on at least one of the relationship between the response duration, the equipment information, the data caching progress and the data playing progress; the specific implementation manner of calculating the target experience score is consistent with the implementation manner adopted when the quality evaluation method of the teaching service provided by the embodiment of the disclosure is applied to the server, and details are not repeated here.
After determining the target experience score of the second user equipment under the designated operation corresponding to the operation instruction, the target experience score may be compared with a preset experience score, and it is determined whether the second user equipment is in a state that affects learning of the student, that is, a negative experience state, under the target experience score corresponding to the response operation instruction.
The preset experience score includes, but is not limited to, an experience score when the second user equipment is in a state of affecting learning of the student when responding to the operation instruction, and the specific preset experience score may be set according to actual needs, which is not limited herein.
Illustratively, when the target experience score is larger than the preset experience score, indicating that the second user equipment is in a state of influencing the learning of the student under the target experience score corresponding to the response operation instruction, determining that the second user equipment is in a negative experience state; on the contrary, when the target experience score is smaller than or equal to the preset experience score, the second user equipment is not in a state of influencing the learning of the student under the target experience score corresponding to the response operation instruction, and the second user equipment is determined to be in a non-negative experience state.
In connection with the above S202, the method for evaluating the quality of the teaching service provided by the embodiment of the present disclosure further includes:
and S203, if the second user equipment is determined to be in the negative experience state, reporting the response information to the server.
In a specific implementation, when it is determined that the second user is in a negative experience state, that is, the second user equipment is in a state that affects learning of the student when responding to the operation instruction, the response information is reported to the server, so that the server determines, based on the response information, quality of service information for the second user equipment, and a specific implementation manner shown when the quality evaluation method for teaching service provided by the embodiment of the present disclosure is applied to the server is referred to in the specific implementation manner of determining the quality of service information for the second user equipment based on the response information, and details are not described here.
In the embodiment of the disclosure, after receiving an operation instruction corresponding to each specified operation, the second user equipment may generate corresponding response information when responding to the operation instruction, determine whether the second user equipment is in a negative-direction experience state based on the response information, and report the response information to the server after determining that the second user is in the negative-direction experience state; through the mode, the influence of each operation on the learning experience of the students can be determined, so that the server can more accurately evaluate the quality of the teaching service process according to the influence of each operation on the learning experience of each student in the teaching service process, and the evaluation accuracy is improved.
In another embodiment of the present disclosure, a specific embodiment of a quality evaluation process of a teaching service is further provided, and referring to fig. 3, a flowchart of a specific embodiment of a quality evaluation process of a teaching service provided by the present disclosure is provided, where:
s301, the first user equipment responds to a specified operation initiated by the first user (namely, a teacher) in the teaching service process, and sends the specified operation to the server.
S302, the server receives a specified operation initiated by the first user equipment in the teaching service process, and generates an operation instruction corresponding to the specified operation.
S303, the server issues an operation instruction to the second user equipment.
S304, the second user equipment receives the operation instruction, responds to the received operation instruction, and determines whether the second user equipment is in a negative experience state or not according to response information responding to the operation instruction.
S305, determining that the second user equipment is in a negative experience state, and reporting response information to the server by the second user equipment.
S306, the server receives response information of the second user equipment to the operation instruction.
S307, the server determines the service quality information of the second user equipment based on the response information of the second user equipment to the operation instruction.
In a specific implementation, because a teaching service process generally includes multiple designated operations, and second user equipment experiencing teaching services generally includes multiple second user equipment, after a server issues an operation instruction signal corresponding to each designated operation action to each second user equipment, each second user equipment may execute the corresponding designated operation action based on the operation instruction signal, and enter a logic judgment module for influencing user experience, and judge whether the second user equipment influences user experience when executing the designated operation action corresponding to each operation instruction signal according to response information of the second user equipment executing the corresponding designated operation action based on the operation instruction signal; after determining that user experience is influenced, reporting response information of a designated operation action corresponding to an operation instruction signal to a data real-time reporting and collecting module of a server so that the data real-time reporting and collecting module stores the response information of the designated operation action corresponding to the operation instruction signal, reporting the response information of the designated operation action corresponding to the operation instruction signal influencing user experience to a user experience scoring module by the data real-time reporting and collecting module in the server so that the user experience scoring module in the server determines service quality information of a teaching service for second user equipment based on the response information of the second user equipment to the operation instruction signal, wherein a flow chart of a specific embodiment of a quality assessment process of the specific teaching service can be shown in fig. 4, and N designated operations are shown in fig. 4, namely from action _ a to action _ N; and operation instructions corresponding to the designated operations, namely signal _ A corresponding to the action _ A to signal _ N corresponding to the action _ N.
It will be understood by those skilled in the art that in the method of the present invention, the order of writing the steps does not imply a strict order of execution and any limitations on the implementation, and the specific order of execution of the steps should be determined by their function and possible inherent logic.
Based on the same inventive concept, the embodiment of the present disclosure further provides a quality evaluation device of a teaching service corresponding to the quality evaluation method of the teaching service, and as the principle of solving the problem of the device in the embodiment of the present disclosure is similar to the quality evaluation method of the teaching service in the embodiment of the present disclosure, the implementation of the device can refer to the implementation of the method, and repeated details are omitted.
Referring to fig. 5, a schematic diagram of a quality evaluation apparatus for teaching service provided in an embodiment of the present disclosure is shown, where the apparatus includes: the system comprises a generating module 501, a sending module 502, a data real-time acquisition and reporting module 503 and a user experience scoring module 504; wherein the content of the first and second substances,
the generating module 501 is configured to generate an operation instruction corresponding to a specified operation initiated by the first user equipment in the teaching service process.
A sending module 502, configured to issue the operation instruction to the second user equipment.
A data real-time collecting and reporting module 503, configured to receive response information of the second user equipment to the operation instruction.
A user experience scoring module 504, configured to determine, based on the response information, quality of service information of the teaching service for the second user equipment.
In an optional embodiment, the response information includes: and the response time length of the second user equipment to the operation instruction is long.
In an optional implementation manner, when the determining, based on the response information, the service quality information of the teaching service for the second user equipment is performed, the user experience scoring module 504 is specifically configured to: determining a target experience score of the second user equipment under the specified operation based on the response duration and the experience relation information corresponding to the specified operation; wherein the experience relation information corresponding to the specified operation includes: the experience scores respectively corresponding to the specified operations under various response durations; and determining the service quality information of the teaching service aiming at the second user equipment based on the target experience score of the second user equipment.
In an alternative embodiment, the specified operations are at least one; the user experience scoring module 504 is specifically configured to, when the target experience score based on the second user equipment is executed to determine the service quality information of the teaching service for the second user equipment: determining a target experience total score of the second user equipment in the process of experiencing the teaching service based on at least one target experience score of the second user equipment under at least one specified operation; determining the quality of service information based on the target aggregate experience score.
In an optional embodiment, the number of the second user equipment is at least one; the user experience scoring module 504, when executing the determining the service quality information based on the target total experience score, is specifically configured to: determining a corresponding evaluation score of the teaching service process based on the target experience total score of at least one second user device; determining the quality of service information based on the evaluation score.
In an optional implementation manner, the response information further includes: the device information of the second user equipment when executing the operation instruction; the user experience scoring module 504 is specifically configured to, when executing the step of determining the target experience score of the second user equipment under the specified operation based on the response duration and the experience relationship information corresponding to the specified operation: determining a response score of the second user equipment under the specified operation based on the response duration and the experience relation information corresponding to the specified operation; determining a device score of the second user equipment under the specified operation based on the device information of the second user equipment when the operation instruction is executed; and obtaining a target experience score of the second user equipment under the specified operation based on the response score and the equipment score.
In an optional embodiment, the device information includes at least one of: memory occupation information of the second user equipment when executing the operation instruction, network state information of the second user equipment when executing the operation instruction, and hardware configuration information of the second user equipment.
In the embodiment of the disclosure, the service quality information of the second user equipment is determined through the response information of the second user equipment to the operation instruction, and the influence of each operation on the learning experience of each student in the teaching service process can be concerned, so that the quality of the teaching service process can be more accurately evaluated, and the evaluation accuracy is improved.
Referring to fig. 6, a schematic diagram of a quality evaluation apparatus for teaching service provided in an embodiment of the present disclosure is shown, where the apparatus includes: a receiving module 601, a judgment module 602 for influencing user experience logic and a reporting module 603; wherein the content of the first and second substances,
the receiving module 601 is configured to receive an operation instruction sent by a server.
And an influence user experience logic determining module 602, configured to respond to the operation instruction, and determine whether the second user equipment is in a negative experience state according to response information of responding to the operation instruction.
A reporting module 603, configured to report the response information to the server if it is determined that the second user equipment is in a negative experience state.
In the embodiment of the disclosure, after receiving an operation instruction corresponding to each specified operation, the second user equipment may generate corresponding response information when responding to the operation instruction, determine whether the second user equipment is in a negative-direction experience state based on the response information, and report the response information to the server after determining that the second user is in the negative-direction experience state; through the mode, the influence of each operation on the learning experience of the students can be determined, so that the server can more accurately evaluate the quality of the teaching service process according to the influence of each operation on the learning experience of each student in the teaching service process, and the evaluation accuracy is improved.
The description of the processing flow of each module in the device and the interaction flow between the modules may refer to the related description in the above method embodiments, and will not be described in detail here.
Based on the same technical concept, the embodiment of the application also provides computer equipment. Referring to fig. 7, a schematic structural diagram of a computer device 700 provided in the embodiment of the present application includes a processor 701, a memory 702, and a bus 703. The memory 702 is used for storing execution instructions and includes a memory 7021 and an external memory 7022; the memory 7021 is also referred to as an internal memory, and is used to temporarily store operation data in the processor 701 and data exchanged with an external memory 7022 such as a hard disk, the processor 701 exchanges data with the external memory 7022 through the memory 7021, and when the computer apparatus 700 is operated, the processor 701 and the memory 702 communicate with each other through the bus 703, so that the processor 701 executes the following instructions:
responding to a specified operation initiated by first user equipment in a teaching service process, and generating an operation instruction corresponding to the specified operation; issuing the operation instruction to second user equipment; receiving response information of the second user equipment to the operation instruction; and determining the service quality information of the teaching service aiming at the second user equipment based on the response information.
Or the processor 701 executes the following instructions:
receiving an operation instruction sent by a server; responding to the operation instruction, and determining whether the second user equipment is in a negative experience state or not according to response information responding to the operation instruction; and if the second user equipment is determined to be in a negative experience state, reporting the response information to the server.
The specific processing flow of the processor 701 may refer to the description of the above method embodiment, and is not described herein again.
The embodiment of the present disclosure further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the computer program performs the steps of the quality evaluation method for teaching services in the above method embodiments. The storage medium may be a volatile or non-volatile computer-readable storage medium.
The embodiment of the present disclosure further provides a computer program product, where the computer program product carries a program code, and instructions included in the program code may be used to execute the steps of the quality assessment method for teaching service in the foregoing method embodiment, which may be referred to specifically in the foregoing method embodiment, and are not described herein again.
The computer program product may be implemented by hardware, software or a combination thereof. In an alternative embodiment, the computer program product is embodied in a computer storage medium, and in another alternative embodiment, the computer program product is embodied in a Software product, such as a Software Development Kit (SDK), or the like.
It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the system and the apparatus described above may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again. In the several embodiments provided in the present disclosure, it should be understood that the disclosed system, apparatus, and method may be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one logical division, and there may be other divisions when actually implemented, and for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or units through some communication interfaces, and may be in an electrical, mechanical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present disclosure may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a non-volatile computer-readable storage medium executable by a processor. Based on such understanding, the technical solution of the present disclosure may be embodied in the form of a software product, which is stored in a storage medium and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present disclosure. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.
Finally, it should be noted that: the above-mentioned embodiments are merely specific embodiments of the present disclosure, which are used for illustrating the technical solutions of the present disclosure and not for limiting the same, and the scope of the present disclosure is not limited thereto, and although the present disclosure is described in detail with reference to the foregoing embodiments, those skilled in the art should understand that: any person skilled in the art can modify or easily conceive of the technical solutions described in the foregoing embodiments or equivalent technical features thereof within the technical scope of the present disclosure; such modifications, changes or substitutions do not depart from the spirit and scope of the embodiments of the present disclosure, and should be construed as being included therein. Therefore, the protection scope of the present disclosure shall be subject to the protection scope of the claims.

Claims (12)

1. A quality evaluation method of teaching service is characterized in that the method is applied to a server; the method comprises the following steps:
responding to a specified operation initiated by first user equipment in a teaching service process, and generating an operation instruction corresponding to the specified operation;
issuing the operation instruction to second user equipment;
receiving response information of the second user equipment to the operation instruction;
and determining the service quality information of the teaching service aiming at the second user equipment based on the response information.
2. The method of claim 1, wherein the response information comprises: and the response time length of the second user equipment to the operation instruction is long.
3. The method of claim 2, wherein the determining quality of service information for the tutorial service for the second user device based on the response information comprises:
determining a target experience score of the second user equipment under the specified operation based on the response duration and the experience relation information corresponding to the specified operation; wherein the experience relation information corresponding to the specified operation includes: the experience scores respectively corresponding to the specified operations under various response durations;
and determining the service quality information of the teaching service aiming at the second user equipment based on the target experience score of the second user equipment.
4. The method of claim 3, wherein the specified operation is at least one;
the determining, based on the target experience score of the second user equipment, quality of service information of the teaching service for the second user equipment includes:
determining a target experience total score of the second user equipment in the process of experiencing the teaching service based on at least one target experience score of the second user equipment under at least one specified operation;
determining the quality of service information based on the target aggregate experience score.
5. The method of claim 4, wherein the number of the second user devices is at least one;
the determining the quality of service information based on the target aggregate experience score comprises:
determining a corresponding evaluation score of the teaching service process based on the target experience total score of at least one second user device;
determining the quality of service information based on the evaluation score.
6. The method of claim 3, wherein the response information further comprises: the device information of the second user equipment when executing the operation instruction;
the determining, based on the response duration and the experience relationship information corresponding to the specified operation, a target experience score of the second user equipment under the specified operation includes:
determining a response score of the second user equipment under the specified operation based on the response duration and the experience relation information corresponding to the specified operation; and
determining a device score of the second user equipment under the specified operation based on the device information of the second user equipment when the second user equipment executes the operation instruction;
and obtaining a target experience score of the second user equipment under the specified operation based on the response score and the equipment score.
7. The method of claim 6, wherein the device information comprises at least one of: memory occupation information of the second user equipment when executing the operation instruction, network state information of the second user equipment when executing the operation instruction, and hardware configuration information of the second user equipment.
8. A quality evaluation method of teaching service is applied to second user equipment, and the method comprises the following steps:
receiving an operation instruction sent by a server;
responding to the operation instruction, and determining whether the second user equipment is in a negative experience state or not according to response information responding to the operation instruction;
and if the second user equipment is determined to be in a negative experience state, reporting the response information to the server.
9. A quality evaluation device of teaching service is characterized in that the device is applied to a server; the device comprises:
the generation module is used for responding to a specified operation initiated by the first user equipment in the teaching service process and generating an operation instruction corresponding to the specified operation;
the sending module is used for issuing the operation instruction to the second user equipment;
the data real-time acquisition reporting module is used for receiving response information of the second user equipment to the operation instruction;
and the user experience scoring module is used for determining the service quality information of the teaching service aiming at the second user equipment based on the response information.
10. An apparatus for quality assessment of a teaching service, applied to a second user equipment, the apparatus comprising:
the receiving module is used for receiving an operation instruction sent by the server;
the logic judgment module for influencing user experience is used for responding to the operation instruction and determining whether the second user equipment is in a negative experience state or not according to response information for responding to the operation instruction;
and a reporting module, configured to report the response information to the server if it is determined that the second user equipment is in a negative experience state.
11. A computer device, comprising: a processor, a memory storing machine readable instructions executable by the processor, the processor for executing the machine readable instructions stored in the memory, the machine readable instructions, when executed by the processor, the processor performing the steps of the method for quality assessment of instructional service according to any one of claims 1 to 7 or the steps of the method for quality assessment of instructional service according to claim 8.
12. A computer-readable storage medium, characterized in that a computer program is stored thereon, which, when being executed by a computer device, performs the steps of the method for quality assessment of instructional services according to any one of claims 1 to 7, or performs the steps of the method for quality assessment of instructional services according to claim 8.
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