CN113641977A - Method and server for sending operation and maintenance answering information - Google Patents
Method and server for sending operation and maintenance answering information Download PDFInfo
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- CN113641977A CN113641977A CN202111207456.1A CN202111207456A CN113641977A CN 113641977 A CN113641977 A CN 113641977A CN 202111207456 A CN202111207456 A CN 202111207456A CN 113641977 A CN113641977 A CN 113641977A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
- G06F21/31—User authentication
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9535—Search customisation based on user profiles and personalisation
Abstract
The embodiment of the application discloses a method and a server for sending operation and maintenance answering information, relates to the technical field of operation and maintenance management, and aims to solve the problems that a user has low efficiency and is not strong in willingness to inquire an operation and maintenance information base. The method comprises the following steps: the server receives version information of target service equipment uploaded by a user terminal running a webpage or an application program of an operation and maintenance information base and a terminal identifier of the user terminal; determining the job information of a target user using the user terminal according to the terminal identification; judging whether the target user has the operation right of the target business equipment or not according to the job information; and finally, under the condition that the target user is determined to have the operation right of the target service equipment, screening first operation and maintenance answering information related to the target service equipment in the operation and maintenance information base according to the version information of the target service equipment, and pushing the first operation and maintenance answering information to the user terminal.
Description
Technical Field
The application relates to the technical field of operation and maintenance management, in particular to a method and a server for sending operation and maintenance answering information.
Background
With the higher and higher informatization speed of enterprises, the pressure of operation and maintenance is also increased in a heap, and the profit of the enterprises is more and more dependent on the construction level of the IT system. Therefore, how to rapidly improve the management of the operation and maintenance of the enterprise is the most urgent requirement of each enterprise at present. At present, most enterprises complete the layout of IT infrastructure, and the operation and maintenance information base is widely applied.
Because users (general staff or operation and maintenance staff) in an enterprise often solve the same problem repeatedly, most problems and solutions can be obtained from an operation and maintenance information base in general. Therefore, the operation and maintenance information base is usually used in an enterprise only as a query tool, and the query is usually an active query method, i.e. a user actively logs in the operation and maintenance information base to retrieve the query-related problems. Because the operation and maintenance information base has huge data and numerous classifications, the efficiency of inquiring the operation and maintenance information base by a user is low, and the willingness of the user to inquire the knowledge base is low.
Disclosure of Invention
The embodiment of the application provides a method and a server for sending operation and maintenance answering information, so as to solve the problems that a user has low efficiency and is not strong in willingness to inquire an operation and maintenance information base.
In order to solve the above problem, a first aspect of the embodiments of the present application provides a method for sending operation and maintenance answering information, which is applied to an operation and maintenance management system, where the operation and maintenance management system includes a server and an operation and maintenance information base at least used for storing the operation and maintenance answering information, the server is in communication connection with the operation and maintenance information base, and the method includes:
the server receives version information of target service equipment uploaded by a user terminal running a webpage or an application program of the operation and maintenance information base and a terminal identifier of the user terminal;
the server determines the job information of a target user using the user terminal according to the terminal identification of the user terminal, wherein the job information comprises the operation right of business equipment which the target user has;
the server judges whether the target user has the operation right of the target business equipment or not according to the job information;
and under the condition that the target user is determined to have the operation right of the target service equipment, the server screens first operation and maintenance answering information related to the target service equipment from the operation and maintenance information base according to the version information of the target service equipment, and pushes the first operation and maintenance answering information to the user terminal.
Further, before the server receives the version information of the target service device and the terminal identifier of the user terminal uploaded by the user terminal running the web page or the application program of the operation and maintenance information base, the method further includes:
under the condition that the user terminal runs a webpage or an application program of the operation and maintenance information base, when the user terminal moves to a new service position, the user terminal initiates active connection to target service equipment at the service position;
when the user terminal is successfully connected with the target service equipment at the service position, the user terminal uploads the version information of the target service equipment and the terminal identification of the user terminal to the server;
the user terminal stores the association relationship between the service position and the service equipment in advance.
Further, before the server receives the version information of the target service device and the terminal identifier of the user terminal uploaded by the user terminal running the web page or the application program of the operation and maintenance information base, the method further includes:
under the condition that the user terminal runs a webpage or an application program of the operation and maintenance information base, after the user terminal scans a two-dimensional code label on target business equipment and obtains version information of the target business equipment through the two-dimensional code label, the user terminal uploads the version information of the target business equipment and a terminal identifier of the user terminal to the server;
each business device is pasted with a two-dimensional code label, and the two-dimensional code label records the version information of the business device.
Further, after the server determines the job information of the target user using the user terminal according to the terminal identifier of the user terminal, the method further includes:
the server determines the job level of the target user according to the job information of the target user;
the step of pushing the first operation and maintenance answering information to the user terminal by the server comprises the following steps:
and the server screens out second operation and maintenance answering information corresponding to the job level from the first operation and maintenance answering information, and pushes the second operation and maintenance answering information to the user terminal.
Further, before the user terminal uploads the version information of the target service device and the terminal identifier of the user terminal to the server, the method further includes:
the user terminal judges whether the connection time length with the target service equipment exceeds a preset time length threshold value;
the step of uploading, by the user terminal to the server, the version information of the target service device and the terminal identifier of the user terminal includes:
and when the connection time of the user terminal and the target service equipment exceeds a preset time threshold, the user terminal uploads the version information of the target service equipment and the terminal identification of the user terminal to the server.
Further, the server is connected to a third party search platform, the version information of the target service device includes a date of delivery of the target service device and a device key name, and when the server does not screen the first operation and maintenance question answering information related to the target service device in the operation and maintenance information base, the method further includes:
the server searches relevant operation and maintenance answering information of the service equipment with the same equipment key name before and after the delivery date of the target service equipment from the third party searching platform;
and the server pushes the relevant operation and maintenance answering information of the service equipment with the same equipment key name obtained by searching as third operation and maintenance answering information to the user terminal.
Further, when the server does not search for the relevant operation and maintenance answering information of the service device with the same device key name, the method further includes:
the server pushes a notice that operation and maintenance answering information related to the target service equipment is not inquired and fault form filling information to the user terminal, wherein the fault form filling information comprises version information of the target service equipment and fault contents to be filled in aiming at the target service equipment, and the fault contents comprise fault time, fault problems and analysis reasons of the target user on the fault problems;
the server receives the fault form filling content reported by the user terminal aiming at the fault form filling information and stores the fault form filling content locally;
when the fault table filling contents stored by the server and reported aiming at the target service equipment exceed the preset number, the server extracts fault problems and analysis reasons aiming at the fault problems from all the stored fault table filling contents reported aiming at the target service equipment;
and the server performs duplicate removal on a plurality of fault problems and analysis reasons aiming at the fault problems, and stores the duplicate-removed fault problems and the analysis reasons aiming at the fault problems in the operation and maintenance information base as fourth operation and maintenance answering information.
A second aspect of the embodiments of the present application provides a server, the server is applied to an operation and maintenance management system, the operation and maintenance management system further includes an operation and maintenance information base at least used for storing operation and maintenance answering information, the server with operation and maintenance information base communication connection, the server includes:
the version information receiving module is used for receiving the version information of the target service equipment uploaded by the user terminal running the webpage or the application program of the operation and maintenance information base and the terminal identification of the user terminal;
the system comprises a job information determining module, a job information determining module and a job information determining module, wherein the job information determining module is used for determining job information of a target user using the user terminal according to a terminal identifier of the user terminal, and the job information comprises operation rights of business equipment of the target user;
the operation right judging module is used for judging whether the target user has the operation right of the target business equipment or not according to the post information;
and the first operation and maintenance answering information pushing module is used for screening first operation and maintenance answering information related to the target service equipment in the operation and maintenance information base according to the version information of the target service equipment under the condition that the target user is determined to have the operation right of the target service equipment, and pushing the first operation and maintenance answering information to the user terminal.
Further, the server further includes:
the job level determining module is used for determining the job level of the target user according to the job information of the target user;
the first operation and maintenance answering information pushing module comprises:
and the second operation and maintenance answering information pushing submodule is used for screening out second operation and maintenance answering information corresponding to the job level from the first operation and maintenance answering information and pushing the second operation and maintenance answering information to the user terminal.
Further, the server is connected with a third-party search platform, and the version information of the target service equipment comprises the delivery date and the equipment key name of the target service equipment; the server further comprises:
the third party searching module is used for searching the third party searching platform for the relevant operation, maintenance and question answering information of the service equipment with the same equipment key name before and after the delivery date of the target service equipment;
and the third operation and maintenance answering information pushing module is used for pushing the relevant operation and maintenance answering information of the service equipment with the same equipment key name, which is obtained through searching, to the user terminal as third operation and maintenance answering information.
Further, the server further includes:
the fault form filling information pushing module is used for pushing a notice that operation and maintenance answering information related to the target service equipment is not inquired and fault form filling information to the user terminal, wherein the fault form filling information comprises version information of the target service equipment and fault contents to be filled in aiming at the target service equipment, and the fault contents comprise fault time, fault problems and analysis reasons of the target user on the fault problems;
a fault form filling content receiving module, configured to receive fault form filling content reported by the user terminal for the fault form filling information, and store the fault form filling content locally;
an analysis reason extracting module, configured to extract a fault problem and an analysis reason for the fault problem from all stored fault fill contents reported by the target service device when the number of fault fill contents reported by the target service device, stored in the server, exceeds a preset number;
and the analysis reason storage module is used for removing the duplication of the plurality of fault problems and the analysis reasons aiming at the fault problems, and storing the duplicate-removed fault problems and the analysis reasons aiming at the fault problems in the operation and maintenance information base as fourth operation and maintenance answering information.
The embodiment of the application has the following advantages:
in the method for sending the operation and maintenance answering information, the server receives version information of the target service device and a terminal identifier of the user terminal, wherein the version information is uploaded by the user terminal running a webpage or an application program of an operation and maintenance information base; determining the job information of a target user using the user terminal according to the terminal identification; judging whether the target user has the operation right of the target business equipment or not according to the job information; and finally, under the condition that the target user is determined to have the operation right of the target service equipment, screening first operation and maintenance answering information related to the target service equipment in the operation and maintenance information base according to the version information of the target service equipment, and pushing the first operation and maintenance answering information to the user terminal. Therefore, the association relationship between the operation and maintenance information base and the user roles and the business equipment is established, the operation and maintenance solution of the business equipment which the user wants to know can be actively pushed to the user, and the problems that the efficiency of inquiring the operation and maintenance information base by the user is low and the user does not have strong will are solved.
Drawings
Fig. 1 is a flowchart of a method for sending an operation and maintenance answering message according to an embodiment of the present application;
fig. 2 is a schematic diagram of a network configuration for acquiring version information of a target service device based on positioning according to an embodiment of the present application;
fig. 3 is a schematic diagram illustrating a relationship between a service location and a location of a service device according to an embodiment of the present application;
fig. 4 is a functional module diagram of a server according to an embodiment of the present application.
Description of reference numerals:
21-server, 22-operation and maintenance information base, 23-user terminal, 24-target service equipment;
41-version information receiving module, 42-job information determining module, 43-operation right judging module and 44-first operation and maintenance answering information pushing module.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some, but not all, embodiments of the present application. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
In order to solve the problems that a user has low efficiency and is not strong in willingness to inquire an operation and maintenance information base, the application aims to provide a method and a server for sending operation and maintenance answering information, and an operation and maintenance solution of business equipment which the user wants to know can be actively pushed to the user by establishing an association relation between the operation and maintenance information base, user roles and business equipment.
Referring to fig. 1, fig. 1 is a flowchart illustrating a method for sending an operation and maintenance answering message according to an embodiment of the present application. The method is applied to an operation and maintenance management system, the operation and maintenance management system further comprises an operation and maintenance information base at least used for storing operation and maintenance answering information, and the server is in communication connection with the operation and maintenance information base.
As shown in fig. 1, the method comprises the steps of:
step S11: the server receives version information of target service equipment uploaded by a user terminal running a webpage or an application program of the operation and maintenance information base and a terminal identifier of the user terminal;
in the application, the operation and maintenance management system is served for an independent enterprise or an independent organization, and the server refers to at least one server used for interacting with the user terminal and the operation and maintenance information base and performing data processing and forwarding. The business device refers to a device used by the independent enterprise or the independent organization, and may be an electronic device or a machine device. The target service device refers to a service device for which the user terminal currently wants to query version information. The version information may include a model, a name, a production date, and the like of the service device.
The user terminal is generally an intelligent terminal used by a common employee or an operation and maintenance person of the independent enterprise or independent organization, and the intelligent terminal can support the operation of a webpage or an application program of the operation and maintenance information base, such as a smart phone, an electronic tablet, or a dedicated electronic device with scanning and positioning functions. After the user terminal obtains the version information of the target service device, the version information can be uploaded to the server to obtain first operation and maintenance answering information related to the target service device.
In an embodiment of the present application, a scheme is provided in which a user terminal obtains version information of a target service device and uploads the version information to a server, and specifically, a scheme is provided in which the version information of the target service device is obtained based on positioning, as shown in fig. 2, a networking schematic diagram is shown in which the version information of the target service device 24 is obtained based on positioning in an embodiment of the present application, in fig. 2, a server 21 is in communication connection with an operation and maintenance information base 22, and meanwhile, the server 21 is in communication connection with a user terminal 23, and the user terminal 23 may be in communication connection with the target service device 24. Based on the networking schematic diagram shown in fig. 2, the method may include the following steps:
step A1: under the condition that the user terminal 23 runs the web page or the application program of the operation and maintenance information base 22, when the user terminal 23 moves to a new service location, the user terminal 23 initiates an active connection to a target service device 24 at the service location;
step A2: when the user terminal 23 is successfully connected with the target service device 24 at the service location, the user terminal 23 uploads the version information of the target service device 24 and the terminal identifier of the user terminal 23 to the server 21; the user terminal 23 stores an association relationship between a service location and a service device in advance.
The service location is an area formed by outwards radiating a preset distance with the location of the service device as a central point, that is, the service location of the present application is actually an area range. As shown in fig. 3, a relationship between a service location and a location of a service device in the embodiment of the present application is shown, in fig. 3, the location of the service device is a point P, and the service location refers to an area in a frame line formed by winding the point P for one circle.
By establishing an association relationship between the service location and the service device in advance, after the user terminal 23 enters a certain service location, because the association relationship between the service location and the service device is stored in the user terminal 23, the user terminal 23 can obtain the service location by positioning through a GPS, and further can actively initiate an active connection request to the target service device 24 having a corresponding relationship with the service location. Specifically, the active connection request may be sent to the target service device 24 through bluetooth, Near Field Communication (NFC for short), or WIFI, so as to establish a Communication connection with the target service device 24, thereby acquiring the version information of the target service device 24. Specifically, the business device may be an electronic device used by the independent enterprise or the independent organization and having a communication function, or may be an electronic apparatus placed or mounted on a machine device such as a non-electronic device and having a communication and storage function. When the service device is an electronic device used by the independent enterprise or the independent organization and having a communication function, the service device may directly communicate with the user terminal 23; when the service device is an electronic apparatus that is placed or installed in a device such as a non-electronic device and has communication and storage functions, version information of the device placed or installed in the service device is stored in the service device, so that the service device communicates with the user terminal 23 instead of the device.
It should be noted that, in the present application, only when the user terminal 23 runs the web page or the application program of the operation and maintenance information base 22, it indicates that the user has a corresponding need to obtain the operation and maintenance answering information. In this case, when the user terminal 23 moves to a new service location, the user terminal 23 may initiate active connection to the target service device 24 at the service location, so that the probability of mistakenly connecting with the service device when the user passes near the service device may be reduced. In the application, in the whole process, after the user opens the webpage or the application program of the operation and maintenance information base 22 on the user terminal 23, the user can obtain the version information of the operation and maintenance information base from the target service device 24 without any operation.
Further, the present application continues to optimize the scheme for obtaining the version information of the target service device 24 in a positioning manner, and before the user terminal 23 uploads the version information of the target service device 24 and the terminal identifier of the user terminal 23 to the server 21, the present embodiment further provides the following method:
the user terminal 23 determines whether the connection duration with the target service device 24 exceeds a preset duration threshold;
step a2 further includes: when the connection duration between the user terminal 23 and the target service device 24 exceeds a preset duration threshold, the user terminal 23 uploads the version information of the target service device 24 and the terminal identifier of the user terminal 23 to the server 21.
In the present application, if the connection duration between the user terminal 23 and the target service device 24 exceeds the preset duration threshold, it indicates that the user terminal 23 is currently using the target service device 24 or is maintaining the target service device 24, which indicates that the user using the user terminal 23 really has the purpose of obtaining the operation and maintenance answering information. At this time, the user terminal 23 only uploads the version information of the target service device 24 and the terminal identifier of the user terminal to the server 21, so that the problem that the user terminal 23 frequently uploads the version information of the service device to the server 21 is avoided, and thus the operating pressure of the server 21 can be reduced.
In another embodiment of the present application, another method for a user terminal to obtain version information of a target service device and upload the version information to a server is provided, where the method includes:
step B1: under the condition that the user terminal runs a webpage or an application program of the operation and maintenance information base, after the user terminal scans a two-dimensional code label on target business equipment and obtains version information of the target business equipment through the two-dimensional code label, the user terminal uploads the version information of the target business equipment and a terminal identifier of the user terminal to the server; each business device is pasted with a two-dimensional code label, and the two-dimensional code label records the version information of the business device.
In this embodiment, a two-dimensional code label is attached to a shell of each service device in advance, each two-dimensional code label records version information of the service device, and a user scans the two-dimensional code label on a target service device through a user terminal to obtain the version information of the target service device, so that the version information of the target service device and a terminal identifier of the user terminal can be uploaded to a server. Because the embodiment adopts the mode that the user actively scans the two-dimension code label to obtain the version information of the target service equipment, compared with the scheme of obtaining the version information of the target service equipment based on positioning, which is provided by the steps A1-A2, the method and the device can be more accurately expressed to the server, and the intention of a certain user to obtain the operation and maintenance answering information of the target service equipment is very simple for the user side, so that the problems of low efficiency and weak intention of actively inquiring the operation and maintenance information base by the user can be effectively solved.
Step S12: the server determines the job information of a target user using the user terminal according to the terminal identification of the user terminal, wherein the job information comprises the operation right of the corresponding service equipment of the target user;
in the application, the server stores in advance the association relationship between the terminal identifier of the user terminal and the job information of the target user using the user terminal. The terminal identification of the user terminal is unique, so that the server can accurately identify the target user using the user terminal and the post information thereof according to the terminal identification. For example, the user terminal is a smart phone used by a target user, and the terminal IDentifier is a Mobile Equipment IDentifier (MEID).
Since the user of the present application is a general employee or operation and maintenance person of the independent enterprise or independent organization, each user-operable business device is closely related to its job information. For example: the job information of a certain operation and maintenance person is the servers 1, 2 and 3 in the maintenance server room and the data input/output wiring and network monitoring terminal related to the servers 1, 2 and 3, and then the operation and maintenance person only has the operation right of the service devices of the servers 1, 2 and 3 and the data input/output wiring and network monitoring terminal related to the servers 1, 2 and 3. For example: the method for sending the operation and maintenance answering information is applied to a product manufacturing enterprise, the enterprise comprises a plurality of departments, each department has similar or completely different business equipment, and workers in the departments have the operation rights of the business equipment in the departments. If the workshop workers have the operation right of the workshop equipment, the product quality inspection workers have the operation right of the product quality inspection equipment. Of course, each department may be divided into different positions, and workers in the department have the operation right of the business equipment of their corresponding positions. If the target user is a quality inspection worker of a first production line of the product quality inspection department, the job information of the target user comprises the operation right of related quality inspection equipment in the first production line.
Step S13: the server judges whether the target user has the operation right of the target business equipment or not according to the job information;
in the application, the server stores version information of business equipment of all departments of a served enterprise and job information of a user of each department in advance, wherein the job information comprises identity information of the user and operation rights of the corresponding business equipment, and simultaneously, the server also stores terminal identification of each user mobile phone. After receiving the terminal identifier sent by the user terminal, the server can directly call out the corresponding user's job information according to the terminal identifier, and then can determine whether the target user has the operation right of the target service device by comparing the version information of the service device recorded in the job information with the version information uploaded by the user terminal.
Step S14: and under the condition that the target user is determined to have the operation right of the target service equipment, the server screens first operation and maintenance answering information related to the target service equipment from the operation and maintenance information base according to the version information of the target service equipment, and pushes the first operation and maintenance answering information to the user terminal.
And the operation and maintenance information base is recorded with operation and maintenance answering information of all the business equipment of the enterprise, and each operation and maintenance answering information comprises an operation and maintenance problem and a solution. For example, the operation and maintenance problem is the abnormal position error of the metal cutting machine, and the solution is that the actual positioning error of the mechanical position of the machine tool is too large in the machining process, the reverse clearance and the positioning precision including a grating ruler, a position ring, system parameters and the like need to be carefully checked, a fault component is replaced, and then the compensation is carried out again according to the actual error. "
In this application, the first operation and maintenance answering information related to the target service device is all the operation and maintenance answering information about the target service device recorded in the operation and maintenance information base. And after the server screens all the operation and maintenance answering information related to the target service equipment from the operation and maintenance information base, the operation and maintenance answering information can be pushed to the user terminal. Therefore, the user can obtain the first operation and maintenance answering information on the user terminal of the user, the first operation and maintenance answering information displayed on the user terminal of the user is convenient to be compared, and the problem of the target service equipment which currently appears is solved. Compared with the prior art, the method and the device have the advantages that the user does not need to screen the first operation and maintenance answering information which accords with the target service equipment from the huge data of the operation and maintenance information base, and the time of the user is saved.
Based on the scheme provided by the steps S11-S14, the application further provides the following optimization modes:
in an embodiment, after the server determines the job information of the target user using the user terminal according to the terminal identifier of the user terminal, the optimization method provided by the present application may include the following steps:
the server determines the job level of the target user according to the job information of the target user;
the step of pushing, by the server, the first operation and maintenance answering information to the user terminal in step S14 may include:
and the server screens out second operation and maintenance answering information corresponding to the job level from the first operation and maintenance answering information, and pushes the second operation and maintenance answering information to the user terminal.
In practice, users of different job levels have different operation authorities for the same service device, and thus have different operation and maintenance problems for the service device. Therefore, the job information of the user stored by the server of the application also comprises the job level. For example, the job level may be: senior engineers, intermediate engineers, primary workers; for example, the job level may be: manager, supervisor, group leader, general worker. The server can determine the job level of the target user according to the job information of the target user.
And each operation and maintenance answering information stored in the operation and maintenance information base carries an authority label, and the authority label is used for indicating the job level of a user capable of inquiring the operation and maintenance answering information. In specific implementation, the authority label of each operation and maintenance answering information can be obtained by labeling the user job level of the operation and maintenance answering information uploaded or the user job level providing the solution idea of the operation and maintenance answering information.
After the server obtains the first operation and maintenance answering information from the operation and maintenance information base, whether the operation and maintenance answering information can be pushed to the target user or not can be judged according to the authority label on each operation and maintenance answering information in the first operation and maintenance answering information and the job level of the current target user. And the server judges all the operation and maintenance answering information in the first operation and maintenance answering information to finally obtain second operation and maintenance answering information corresponding to the job level of the target user, and pushes the second operation and maintenance answering information to the user terminal. The embodiment of the application adopts the operation and maintenance answering information screening mode related to the job level of the user, can effectively protect the information safety in the operation and maintenance information base, and is favorable for definitely managing personnel of each job level.
In an embodiment of the present application, the server is connected to a third party search platform, and the version information of the target service device includes a delivery date and a device key name of the target service device; when the server does not screen the first operation and maintenance answering information related to the target service device in the operation and maintenance information base, the application further provides the following pushing scheme:
step S21: the server searches relevant operation and maintenance answering information of the service equipment with the same equipment key name before and after the delivery date of the target service equipment from the third party searching platform;
step S22: and the server pushes the relevant operation and maintenance answering information of the service equipment with the same equipment key name obtained by searching as third operation and maintenance answering information to the user terminal.
In this application, the device key name may be a key word in the service device name, for example: the name of the business equipment is 'metal cutting machine', and the key name of the equipment is 'cutting machine'. The third party search platform can be a search engine webpage and related knowledge base application software in the prior art.
As the same type of service equipment is also manufactured along with the update of time and technology, products such as 'one generation', 'two generation', 'three generation', and the like appear, the models of different 'generation' products are different, but the key names of the equipment are basically not changed, therefore, the server can search relevant operation and maintenance answering information of the service equipment with the same key name of the equipment before and after the delivery date of the target service equipment from a third party searching platform, and then the operation and maintenance answering information is used as third operation and maintenance answering information to be pushed to the user terminal. And the third operation and maintenance answering information can be obtained by the server after being sorted according to the screening result.
For example, a certain service device currently used by an enterprise is a "second generation" of the same type of service device, but the operation and maintenance information base of the enterprise does not record the first operation and maintenance answering information related to the service device, and also does not record the operation and maintenance answering information of the "other generation" of the service device. At this time, the server may search for a relevant operation and maintenance solution on the third-party search platform according to the device key name of the "second-generation" service device.
In an embodiment of the present application, when the server does not search for relevant operation and maintenance answering information of service devices with the same device key name, the present application continues to provide the following solution idea for solving the operation and maintenance problem:
the server pushes a notice that operation and maintenance answering information related to the target service equipment is not inquired and fault form filling information to the user terminal, wherein the fault form filling information comprises version information of the target service equipment and fault form filling contents to be filled in aiming at the target service equipment, and the fault form filling contents comprise fault time, fault problems and analysis reasons of the target user to the fault problems;
the server receives the fault form filling content reported by the user terminal aiming at the fault form filling information and stores the fault form filling content locally;
when the fault table filling contents stored by the server and reported aiming at the target service equipment exceed the preset number, the server extracts fault problems and analysis reasons aiming at the fault problems from all the stored fault table filling contents reported aiming at the target service equipment;
and the server performs duplicate removal on a plurality of fault problems and analysis reasons aiming at the fault problems, and stores the duplicate-removed fault problems and the analysis reasons aiming at the fault problems in the operation and maintenance information base as fourth operation and maintenance answering information.
In this application, if the server does not search for the third operation and maintenance answering information, it indicates that the operation and maintenance problem of the target service device is relatively blank, and at this time, the server pushes a notification that the operation and maintenance answering information related to the target service device is not queried and fault form filling information to the user terminal, where the notification is used to notify the user that the related information is not queried currently, and needs the user to fill in a form, and report the fault time, the fault problem, and the analysis reason for the fault problem.
The method comprises the steps that a server stores fault table filling contents reported by user terminals in the local after obtaining the fault table filling contents reported by the user terminals, when the fault table filling contents stored by the server and aiming at the target service equipment exceed the preset number, the server extracts fault problems and analysis reasons aiming at the fault problems from all the fault table filling contents reported by the target service equipment, duplicates the fault problems aiming at the target service equipment and the analysis reasons aiming at the fault problems reported by a plurality of user terminals, and finally obtains some feasibility answers, so that the feasibility answers can be stored in an operation and maintenance information base as operation and maintenance answering information to be verified, and the technical inspiration of solving the operation and maintenance problems by users in the future operation and maintenance work is provided.
Based on the same inventive concept, an embodiment of the application provides a server, which is applied to an operation and maintenance management system, the operation and maintenance management system further comprises an operation and maintenance information base at least used for storing operation and maintenance answering information, and the server is in communication connection with the operation and maintenance information base. Referring to fig. 4, fig. 4 is a schematic functional module diagram of a server according to an embodiment of the present application, and as shown in fig. 4, the server may include the following modules:
a version information receiving module 41, configured to receive version information of a target service device and a terminal identifier of a user terminal, where the version information is uploaded by the user terminal running a web page or an application of the operation and maintenance information base;
a job information determining module 42, configured to determine, according to a terminal identifier of the user terminal, job information of a target user using the user terminal, where the job information includes an operation right of a service device that the target user has;
an operation right judging module 43, configured to judge whether the target user has an operation right of the target service device according to the post information;
and the first operation and maintenance answering information pushing module 44 is configured to, under the condition that it is determined that the target user has the operation right of the target service device, screen, in the operation and maintenance information base, first operation and maintenance answering information related to the target service device according to the version information of the target service device, and push the first operation and maintenance answering information to the user terminal.
Further, the server further includes:
the job level determining module is used for determining the job level of the target user according to the job information of the target user;
the first operation and maintenance answering information pushing module 44 includes:
and the second operation and maintenance answering information pushing module is used for screening out second operation and maintenance answering information corresponding to the job level from the first operation and maintenance answering information, and pushing the second operation and maintenance answering information to the user terminal.
Further, the server is connected with a third-party search platform, and the version information of the target service equipment comprises the delivery date and the equipment key name of the target service equipment; the server further comprises:
the third party searching module is used for inquiring version information of the service equipment with the same equipment key name before and after the delivery date of the target service equipment from the third party searching platform, wherein the version information comprises a model number;
and the third operation and maintenance answering information pushing module is used for searching in the third party searching platform to obtain third operation and maintenance answering information according to the version information of the service equipment with the same equipment key name, and pushing the third operation and maintenance answering information to the user terminal.
Further, the server further includes:
the fault form filling information pushing module is used for pushing a notice that operation and maintenance answering information related to the target service equipment is not inquired and fault form filling information to the user terminal, wherein the fault form filling information comprises version information of the target service equipment and fault contents to be filled in aiming at the target service equipment, and the fault contents comprise fault time, fault problems and analysis reasons of the target user on the fault problems;
a fault form filling content receiving module, configured to receive fault form filling content reported by the user terminal for the fault form filling information, and store the fault form filling content locally;
an analysis reason extracting module, configured to extract a fault problem and an analysis reason for the fault problem from all stored fault fill contents reported by the target service device when the number of fault fill contents reported by the target service device, stored in the server, exceeds a preset number;
and the analysis reason storage module is used for removing the duplication of the plurality of fault problems and the analysis reasons aiming at the fault problems, and storing the duplicate-removed fault problems and the analysis reasons aiming at the fault problems in the operation and maintenance information base as fourth operation and maintenance answering information.
The embodiments in the present specification are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other.
As will be appreciated by one of skill in the art, embodiments of the present application may be provided as a method, apparatus, or computer program product. Accordingly, embodiments of the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, embodiments of the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
Embodiments of the present application are described with reference to flowchart illustrations and/or block diagrams of methods, terminal devices (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing terminal to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing terminal, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing terminal to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing terminal to cause a series of operational steps to be performed on the computer or other programmable terminal to produce a computer implemented process such that the instructions which execute on the computer or other programmable terminal provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
Finally, it should also be noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. "and/or" means that either or both of them can be selected. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or terminal that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or terminal. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or terminal that comprises the element.
The method and the server for sending the operation and maintenance answering information provided by the application are introduced in detail, a specific example is applied in the text to explain the principle and the implementation mode of the application, and the description of the embodiment is only used for helping to understand the method and the core idea of the application; meanwhile, for a person skilled in the art, according to the idea of the present application, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present application.
Claims (10)
1. A method for sending operation and maintenance answering information is applied to an operation and maintenance management system, the operation and maintenance management system comprises a server and an operation and maintenance information base at least used for storing the operation and maintenance answering information, the server is in communication connection with the operation and maintenance information base, and the method comprises the following steps:
the server receives version information of target service equipment uploaded by a user terminal running a webpage or an application program of the operation and maintenance information base and a terminal identifier of the user terminal;
the server determines the job information of a target user using the user terminal according to the terminal identification of the user terminal, wherein the job information comprises the operation right of business equipment which the target user has;
the server judges whether the target user has the operation right of the target business equipment or not according to the job information;
and under the condition that the target user is determined to have the operation right of the target service equipment, the server screens first operation and maintenance answering information related to the target service equipment from the operation and maintenance information base according to the version information of the target service equipment, and pushes the first operation and maintenance answering information to the user terminal.
2. The method of claim 1, wherein before the server receives the version information of the target service device and the terminal identifier of the user terminal uploaded by the user terminal running the web page or the application of the operation and maintenance information base, the method further comprises:
under the condition that the user terminal runs a webpage or an application program of the operation and maintenance information base, when the user terminal moves to a new service position, the user terminal initiates active connection to target service equipment at the service position;
when the user terminal is successfully connected with the target service equipment at the service position, the user terminal uploads the version information of the target service equipment and the terminal identification of the user terminal to the server;
the user terminal stores the association relationship between the service position and the service equipment in advance.
3. The method of claim 1, wherein before the server receives the version information of the target service device and the terminal identifier of the user terminal uploaded by the user terminal running the web page or the application of the operation and maintenance information base, the method further comprises:
under the condition that the user terminal runs a webpage or an application program of the operation and maintenance information base, after the user terminal scans a two-dimensional code label on target business equipment and obtains version information of the target business equipment through the two-dimensional code label, the user terminal uploads the version information of the target business equipment and a terminal identifier of the user terminal to the server;
each business device is pasted with a two-dimensional code label, and the two-dimensional code label records the version information of the business device.
4. The method of claim 1, wherein after the server determines the job information of the target user using the user terminal according to the terminal identifier of the user terminal, the method further comprises:
the server determines the job level of the target user according to the job information of the target user;
the step of pushing the first operation and maintenance answering information to the user terminal by the server comprises the following steps:
and the server screens out second operation and maintenance answering information corresponding to the job level from the first operation and maintenance answering information, and pushes the second operation and maintenance answering information to the user terminal.
5. The method according to claim 2, wherein before the user terminal uploads the version information of the target service device and the terminal identifier of the user terminal to the server, the method further comprises:
the user terminal judges whether the connection time length with the target service equipment exceeds a preset time length threshold value;
the step of uploading, by the user terminal to the server, the version information of the target service device and the terminal identifier of the user terminal includes:
and when the connection time of the user terminal and the target service equipment exceeds a preset time threshold, the user terminal uploads the version information of the target service equipment and the terminal identification of the user terminal to the server.
6. The method according to claim 1, wherein the server is connected to a third-party search platform, the version information of the target service device includes a date of factory of the target service device and a device key name, and when the server does not screen the first operation and maintenance answer information related to the target service device in the operation and maintenance information base, the method further includes:
the server searches relevant operation and maintenance answering information of the service equipment with the same equipment key name before and after the delivery date of the target service equipment from the third party searching platform;
and the server pushes the relevant operation and maintenance answering information of the service equipment with the same equipment key name obtained by searching as third operation and maintenance answering information to the user terminal.
7. The method of claim 6, wherein when the server does not search for relevant operation and maintenance answering information of service devices with the same device key name, the method further comprises:
the server pushes a notice that operation and maintenance answering information related to the target service equipment is not inquired and fault form filling information to the user terminal, wherein the fault form filling information comprises version information of the target service equipment and fault contents to be filled in aiming at the target service equipment, and the fault contents comprise fault time, fault problems and analysis reasons of the target user on the fault problems;
the server receives the fault form filling content reported by the user terminal aiming at the fault form filling information and stores the fault form filling content locally;
when the fault table filling contents stored by the server and reported aiming at the target service equipment exceed the preset number, the server extracts fault problems and analysis reasons aiming at the fault problems from all the stored fault table filling contents reported aiming at the target service equipment;
and the server performs duplicate removal on a plurality of fault problems and analysis reasons aiming at the fault problems, and stores the duplicate-removed fault problems and the analysis reasons aiming at the fault problems in the operation and maintenance information base as fourth operation and maintenance answering information.
8. A server, wherein the server is applied to an operation and maintenance management system, the operation and maintenance management system further includes an operation and maintenance information base at least used for storing operation and maintenance answering information, the server is in communication connection with the operation and maintenance information base, and the server includes:
the version information receiving module is used for receiving the version information of the target service equipment uploaded by the user terminal running the webpage or the application program of the operation and maintenance information base and the terminal identification of the user terminal;
the system comprises a job information determining module, a job information determining module and a job information determining module, wherein the job information determining module is used for determining job information of a target user using the user terminal according to a terminal identifier of the user terminal, and the job information comprises operation rights of business equipment of the target user;
the operation right judging module is used for judging whether the target user has the operation right of the target business equipment or not according to the post information;
and the first operation and maintenance answering information pushing module is used for screening first operation and maintenance answering information related to the target service equipment in the operation and maintenance information base according to the version information of the target service equipment under the condition that the target user is determined to have the operation right of the target service equipment, and pushing the first operation and maintenance answering information to the user terminal.
9. The server of claim 8, further comprising:
the job level determining module is used for determining the job level of the target user according to the job information of the target user;
the first operation and maintenance answering information pushing module comprises:
and the second operation and maintenance answering information pushing submodule is used for screening out second operation and maintenance answering information corresponding to the job level from the first operation and maintenance answering information and pushing the second operation and maintenance answering information to the user terminal.
10. The server according to claim 8, wherein the server is connected to a third party search platform, and the version information of the target service device includes a date of factory of the target service device and a key device name; the server further comprises:
the third party searching module is used for searching the third party searching platform for the relevant operation, maintenance and question answering information of the service equipment with the same equipment key name before and after the delivery date of the target service equipment;
and the third operation and maintenance answering information pushing module is used for pushing the relevant operation and maintenance answering information of the service equipment with the same equipment key name, which is obtained through searching, to the user terminal as third operation and maintenance answering information.
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