CN113630504B - Method and device for acquiring abnormal information of recording system, electronic equipment and storage medium - Google Patents
Method and device for acquiring abnormal information of recording system, electronic equipment and storage medium Download PDFInfo
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- CN113630504B CN113630504B CN202110938103.2A CN202110938103A CN113630504B CN 113630504 B CN113630504 B CN 113630504B CN 202110938103 A CN202110938103 A CN 202110938103A CN 113630504 B CN113630504 B CN 113630504B
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- 230000002159 abnormal effect Effects 0.000 title claims abstract description 172
- 238000000034 method Methods 0.000 title claims abstract description 49
- 238000009825 accumulation Methods 0.000 claims abstract description 43
- 230000005856 abnormality Effects 0.000 claims description 44
- 238000004458 analytical method Methods 0.000 abstract description 2
- 238000003780 insertion Methods 0.000 description 14
- 230000037431 insertion Effects 0.000 description 13
- 238000004891 communication Methods 0.000 description 10
- 238000010586 diagram Methods 0.000 description 8
- 230000006870 function Effects 0.000 description 7
- 238000004590 computer program Methods 0.000 description 4
- 230000003203 everyday effect Effects 0.000 description 4
- 230000008878 coupling Effects 0.000 description 3
- 238000010168 coupling process Methods 0.000 description 3
- 238000005859 coupling reaction Methods 0.000 description 3
- 230000002354 daily effect Effects 0.000 description 3
- 238000012545 processing Methods 0.000 description 3
- 230000002441 reversible effect Effects 0.000 description 3
- 230000000694 effects Effects 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 230000007774 longterm Effects 0.000 description 2
- 238000012423 maintenance Methods 0.000 description 2
- 230000006399 behavior Effects 0.000 description 1
- 238000007405 data analysis Methods 0.000 description 1
- 238000013480 data collection Methods 0.000 description 1
- 230000003111 delayed effect Effects 0.000 description 1
- 230000001419 dependent effect Effects 0.000 description 1
- 238000013461 design Methods 0.000 description 1
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- 230000000246 remedial effect Effects 0.000 description 1
- 238000012546 transfer Methods 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/08—Indicating faults in circuits or apparatus
- H04M3/10—Providing fault- or trouble-signals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5175—Call or contact centers supervision arrangements
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Abstract
The application relates to the technical field of data operation analysis, and discloses a method for acquiring abnormal information of a recording system, wherein the recording system comprises an acquisition station and recording equipment, and the method is applied to a server side and comprises the following steps: acquiring early warning information, wherein the early warning information comprises: one or more of collection station file accumulation conditions, time for inserting recording equipment into collection station, recording time period of recording equipment, effective recording duty ratio and recording record of empty recording equipment; determining whether the use condition of the recording system is abnormal according to the early warning information; generating abnormal information under the condition that the use condition of the recording system is abnormal; pushing the abnormal information to a preset client. In this way, it is convenient to determine whether the usage of the recording system is abnormal. The application also discloses a device, electronic equipment and storage medium for acquiring the abnormal information of the recording system.
Description
Technical Field
The present invention relates to the technical field of data operation analysis, and for example, to a method and apparatus for acquiring abnormal information of a recording system, an electronic device, and a storage medium.
Background
At present, many working scenes can record the dialogue between the staff and the clients, so that the service quality of the staff is improved. In the using process of the whole recording system, different abnormal using conditions possibly occur in each link, and the abnormal using conditions of each link of the recording system need to be determined.
In the process of implementing the embodiments of the present disclosure, it is found that at least the following problems exist in the related art:
in the prior art, whether the use condition of the recording system is abnormal or not is not determined, so that the recording system is inconvenient to manage.
Disclosure of Invention
The following presents a simplified summary in order to provide a basic understanding of some aspects of the disclosed embodiments. The summary is not an extensive overview, and is intended to neither identify key/critical elements nor delineate the scope of such embodiments, but is intended as a prelude to the more detailed description that follows.
The embodiment of the disclosure provides a method and a device for acquiring abnormal information of a recording system, electronic equipment and a storage medium, so as to determine whether the use condition of the recording system is abnormal.
In some embodiments, a method for acquiring abnormal information of a recording system, where the recording system includes an acquisition station and a recording device, the method is applied to a server side, and the method includes: acquiring early warning information, wherein the early warning information comprises: one or more of collection station file accumulation conditions, time for inserting recording equipment into collection station, recording time period of recording equipment, effective recording duty ratio and recording record of empty recording equipment; determining whether the use condition of the recording system is abnormal according to the early warning information; generating abnormal information under the condition that the use condition of the recording system is abnormal; pushing the abnormal information to a preset client.
In some embodiments, an apparatus for acquiring abnormal information of a recording system, where the recording system includes an acquisition station and a recording device, and the apparatus is applied to a server side, and the apparatus includes: the acquisition module is configured to acquire early warning information, wherein the early warning information comprises: one or more of collection station file accumulation conditions, time for inserting recording equipment into collection station, recording time period of recording equipment, effective recording duty ratio and recording record of empty recording equipment; the determining module is configured to determine whether the use condition of the recording system is abnormal according to the early warning information; an abnormality information generation module configured to generate abnormality information in the case that a use condition of the recording system is abnormal; and the pushing module is configured to push the abnormal information to a preset client.
In some embodiments, an apparatus for acquiring recording system anomaly information includes a processor and a memory storing program instructions, the processor being configured to perform the above-described method for acquiring recording system anomaly information when the program instructions are executed.
In some embodiments, the electronic device includes means for obtaining recording system anomaly information.
In some embodiments, a storage medium stores program instructions that, when executed, perform a method for obtaining recording system anomaly information as described above.
The method and device for acquiring the abnormal information of the recording system, the electronic equipment and the storage medium provided by the embodiment of the disclosure can realize the following technical effects: one or more early warning information in the file accumulation condition of the acquisition station, the time of inserting the recording equipment into the acquisition station, the recording time period of the recording equipment, the effective recording duty ratio and the recording record of the empty recording equipment can be obtained; and whether the use condition of the recording system is abnormal can be determined according to the early warning information. Generating abnormal information under the condition that the use condition of the recording system is abnormal; and pushing the abnormal information to a preset client. Therefore, the user can conveniently determine whether the use condition of the recording system is abnormal, and the user can conveniently manage the recording system according to the abnormal information.
The foregoing general description and the following description are exemplary and explanatory only and are not restrictive of the application.
Drawings
One or more embodiments are illustrated by way of example and not limitation in the figures of the accompanying drawings, in which like references indicate similar elements, and in which like reference numerals refer to similar elements, and in which:
FIG. 1 is a schematic diagram of a method for obtaining recording system anomaly information provided by an embodiment of the present disclosure;
FIG. 2 is a schematic diagram of an apparatus for obtaining recording system anomaly information provided by an embodiment of the present disclosure;
fig. 3 is a schematic diagram of an electronic device provided in an embodiment of the present disclosure.
Detailed Description
So that the manner in which the features and techniques of the disclosed embodiments can be understood in more detail, a more particular description of the embodiments of the disclosure, briefly summarized below, may be had by reference to the appended drawings, which are not intended to be limiting of the embodiments of the disclosure. In the following description of the technology, for purposes of explanation, numerous details are set forth in order to provide a thorough understanding of the disclosed embodiments. However, one or more embodiments may still be practiced without these details. In other instances, well-known structures and devices may be shown simplified in order to simplify the drawing.
The terms first, second and the like in the description and in the claims of the embodiments of the disclosure and in the above-described figures are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate in order to describe embodiments of the present disclosure. Furthermore, the terms "comprise" and "have," as well as any variations thereof, are intended to cover a non-exclusive inclusion.
The term "plurality" means two or more, unless otherwise indicated.
In the embodiment of the present disclosure, the character "/" indicates that the front and rear objects are an or relationship. For example, A/B represents: a or B.
The term "and/or" is an associative relationship that describes an object, meaning that there may be three relationships. For example, a and/or B, represent: a or B, or, A and B.
Referring to fig. 1, an embodiment of the disclosure provides a method for acquiring abnormal information of a recording system, where the recording system includes an acquisition station and recording equipment, and the method for acquiring abnormal information of the recording system is applied to a server side and includes:
step S101, the server acquires early warning information, where the early warning information includes: one or more of collection station file accumulation conditions, time for inserting recording equipment into collection station, recording time period of recording equipment, effective recording duty ratio and recording record of empty recording equipment;
step S102, a server determines whether the use condition of a recording system is abnormal according to early warning information;
step S103, the server generates abnormal information under the condition that the use condition of the recording system is abnormal;
step S104, the server pushes the abnormal information to a preset client.
By adopting the method for acquiring the abnormal information of the recording system, provided by the embodiment of the invention, one or more types of early warning information in the file accumulation condition of the acquisition station, the time of inserting the recording equipment into the acquisition station, the recording time period of the recording equipment, the effective recording duty ratio and the recording record of the empty recording equipment can be acquired; and whether the use condition of the recording system is abnormal can be determined according to the early warning information. Generating abnormal information under the condition that the use condition of the recording system is abnormal; and pushing the abnormal information to a preset client. Therefore, the user can conveniently determine whether the use condition of the recording system is abnormal, and the user can conveniently manage the recording system according to the abnormal information.
Optionally, the recording effective duty is used to characterize the percentage of audio duration of the human voice in the audio file to the total audio duration; the recording record of the empty recording device is used for representing whether the audio file is recorded in the empty recording device. The empty recording device is a recording device which is not bound with user information.
Optionally, determining whether the usage condition of the recording system is abnormal according to the early warning information includes: determining whether the collection station file accumulation is abnormal according to the collection station file accumulation condition; and under the condition of abnormal file accumulation, determining abnormal use condition of the recording system.
Optionally, determining whether the collection station file accumulation is abnormal according to the collection station file accumulation condition includes: and determining that the file accumulation of the acquisition station is abnormal under the condition that the file accumulation exists.
Optionally, in the case that the usage of the recording system is abnormal, generating the abnormality information includes:
and when the collection station file accumulation is abnormal, determining the collection station file accumulation abnormality as abnormality information.
Optionally, in the case that the usage of the recording system is abnormal, generating the abnormality information includes:
under the condition that the collection station file accumulation is abnormal, determining the collection station file accumulation reason; and determining the file accumulation reason of the acquisition station as abnormal information.
Optionally, determining a collection station file stacking reason includes: under the condition that the recording equipment is inserted into the acquisition station in a preset first time period, determining that the file accumulation reason of the acquisition station is that the recording equipment is inserted back; and under the condition that the acquisition station is in an offline state in a preset second time period, determining that the acquisition station file accumulation is caused by offline of the acquisition station.
In some embodiments, the collection station uploads the recording file of the recording device to the server at a first preset time every day, and at the same time, the file accumulation condition in the collection station is pre-warned at a second preset time every day, and the file accumulation reason of the collection station is determined under the condition that the file accumulation exists in the collection station. For example: in a first preset period of time, for example: within 2021, 4, 15, 00:01 to 5:00, the acquired recording device is inserted into the acquisition station, and the acquisition station file is determined to be stacked because the recording device is inserted back. In a second preset period of time, for example: and if the inner acquisition station is in an offline state from 21:00 to 24:00 in 4 months of 2021, and the acquisition station file accumulation is determined to be due to offline acquisition stations. Optionally, the first preset time is in a second preset time period. The first preset time period is between the first preset time and the second preset time.
Thus, file stacking can result in incomplete data, and long file stacking can affect file return on other dates, and can also affect the progress of ASR (Automatic Speech Recognition, automatic speech recognition technology) processing files. Therefore, under the condition of abnormal file accumulation, abnormal information is generated and pushed, whether the use condition of the recording system is abnormal or not can be conveniently determined, and meanwhile, a client operation department manages according to the abnormal information, so that the recording system management is facilitated.
Optionally, determining whether the usage condition of the recording system is abnormal according to the early warning information includes: determining whether the recording equipment is plugged back to be abnormal according to the time of the recording equipment being plugged into the acquisition station; and under the condition of inserting back the abnormality, determining that the use condition of the recording system is abnormal.
Optionally, determining whether the recording device is plugged back to the abnormality according to the time when the recording device is plugged into the acquisition station includes: and determining that the recording equipment is abnormal in insertion under the condition that the time of inserting the recording equipment into the acquisition station is not in a third preset time period.
Optionally, in the case that the usage of the recording system is abnormal, generating the abnormality information includes:
in the case of the recording apparatus inserting back an abnormality, the recording apparatus inserting back an abnormality is determined as abnormality information.
Optionally, in the case that the usage of the recording system is abnormal, generating the abnormality information includes:
under the condition of abnormal insertion back of the recording equipment, determining the non-insertion back condition of the recording equipment, wherein the non-insertion back condition comprises yesterday non-insertion back or long-term non-insertion back; the non-inserted condition is determined as the anomaly information.
Optionally, in the case of a recording device insertion exception, determining an un-insertion condition of the recording device includes: under the condition that the difference of subtracting the time of inserting the recording equipment into the acquisition station from the third preset time is less than or equal to 24 hours, determining that the condition of not inserting the recording equipment is not inserted back yesterday; and under the condition that the difference of the third preset time minus the time of inserting the recording equipment into the acquisition station is greater than 24 hours, determining that the non-inserting condition of the recording equipment is long-term non-inserting.
In some embodiments, the third preset time is 2021, 4, 15, 24:00:00, and the acquired time for inserting the recording device into the acquisition station is 2021, 4, 14, 13:22:48, and the difference value of the third preset time minus the time for inserting the recording device into the acquisition station is less than 24 hours, so that the condition that the recording device is not inserted back is determined as not inserted back yesterday. And if the acquired time for inserting the recording device into the acquisition station is 2021-04-08:09:06:21, and the difference value of the third preset time minus the time for inserting the recording device into the acquisition station is more than 24 hours, determining that the condition of non-insertion of the recording device is non-insertion for a long time.
Like this, because the recording equipment does not insert back at the third preset time period and can influence the recording equipment and charge to influence the recording equipment and carry out subsequent recording, consequently, under the circumstances that recording equipment inserts back unusual, confirm recording system's in-service behavior unusual, the user of being convenient for manages according to unusual information, for example: the customer operation department supervises and urges staff to normally insert equipment back when working, thereby being convenient for managing the recording system.
Optionally, determining whether the usage condition of the recording system is abnormal according to the early warning information includes: determining whether the recording equipment is abnormal in data acquisition according to the recording time period of the recording equipment; and under the condition of abnormal data acquisition, determining that the use condition of the recording system is abnormal.
Optionally, the recording device recording time period is used for characterizing the recording time period of the audio file collected by the recording device.
Optionally, determining whether the recording device has abnormal data collection according to the recording time period of the recording device includes: acquiring a plurality of sections of audio files of the recording device, and determining that the data acquisition of the recording device is abnormal when the recording time period of the audio files is not in a fourth preset time period; and/or determining that the data acquisition of the recording device is abnormal under the condition that the sum of the recording time periods corresponding to the recording time periods of the audio files in the fourth preset time period is smaller than the preset recording time period.
Optionally, in the case that the usage of the recording system is abnormal, generating the abnormality information includes:
and under the condition of abnormal data acquisition of the recording equipment, determining the abnormal data acquisition of the recording equipment as abnormal information.
In some embodiments, the recording time period of the obtained audio file is in the early morning, but the early morning is not the working time of the staff, and if the situation that the user turns on or off the recording device is likely to exist, the recording device data acquisition is determined to be abnormal. Customer operation department urges staff to correctly start and stop the recording equipment, thereby being convenient for managing the recording system.
Optionally, determining whether the usage condition of the recording system is abnormal according to the early warning information includes: determining whether the recording equipment is abnormally operated according to the recording effective duty ratio; in the case where the recording apparatus is abnormally operated, it is determined that the use condition of the recording system is abnormal.
Optionally, determining whether the recording device is abnormally operated according to the recording effective duty ratio includes: and determining that the recording device is abnormally operated under the condition that the effective recording duty ratio is smaller than or equal to a set threshold value.
Optionally, in the case that the usage of the recording system is abnormal, generating the abnormality information includes:
in the case where the recording apparatus is abnormally operated, the recording apparatus is determined to be abnormally operated as the abnormality information.
In some embodiments, the threshold is set to 10% and the sound recording effective duty is obtained to 8%, determining that the sound recording device is operating abnormally. Because there may be a case where the recording device is placed on a rest room, a shelf, a cashier desk, or the like after the user starts up the recording device when the recording effective duty is lower than the set threshold, it is determined that the recording device is abnormally operated when the recording effective duty is smaller than or equal to a preset value, so that the customer operation department manages according to abnormal information, for example: the staff is urged to wear the recording equipment correctly, so that the recording system management is facilitated.
Optionally, determining whether the usage condition of the recording system is abnormal according to the early warning information includes: determining whether the recording equipment is abnormal according to the recording record of the empty recording equipment; and under the condition of abnormal recording, determining abnormal use condition of the recording system.
Optionally, determining whether the recording device is abnormal according to the recording record of the empty recording device includes: and determining that the recording device is abnormal in recording under the condition that the recording of the empty recording device is that the audio file is recorded in the empty recording device.
Optionally, in the case that the usage of the recording system is abnormal, generating the abnormality information includes:
in the case of recording abnormality of the recording apparatus, the recording abnormality of the recording apparatus is determined as abnormality information.
Optionally, in the case of abnormal use condition of the recording system, after generating the abnormal information, the method further includes: and respectively counting the abnormal information according to one or more of a preset counting date, a preset area, a preset city, a preset store number and preset employee information to obtain a counting result.
Optionally, a preset area, for example: southwest, southeast, etc.
Optionally, a preset city, for example: southwest region a city, southeast region B city, etc.
Optionally, a preset store, for example: a store in southwest area a, a store in southwest area B, etc.
Optionally, the preset employee information includes: one or more of employee name, employee unique ID, and employee job number. Optionally, the employee unique ID is an employee name and a store number of a store to which the employee name belongs.
Optionally, after obtaining the statistical result, the method further includes: and forming a report form by each statistical result.
Optionally, pushing the anomaly information to a preset client includes: pushing the report to a preset client.
In this way, the abnormal information is respectively counted according to one or more of preset counting dates, preset areas, preset cities, preset stores, preset store numbers and preset employee information, so that record system managers and client operation departments can conveniently check whether the record system is abnormal or not, and the record system can be conveniently managed.
In some embodiments, the acquiring the early warning information includes an offline state of the acquisition station, a memory space of the acquisition station of 0G, a file accumulation condition of the acquisition station, a list of staff with a normal wearing effective duration of 0, and a list of staff with an effective duration to be corrected. The data uploading can be performed only by the online acquisition station, so that whether the acquisition station is online or not is required to be confirmed every day, the offline state of the acquisition station can be acquired through early warning information, the offline reason of the acquisition station is judged, and if the offline reason is caused by a fault, the information is fed back to operation and maintenance personnel or a hardware team to be solved. Because the memory space of the acquisition station is not 0, if the memory space of the acquisition station is 0G, the acquisition station is required to fail, and information is fed back to a hardware team or operation and maintenance personnel to solve the problem. Since the effective duration may be used as a KPI (Key Performance Indicator ) assessment standard for some clients to prompt the store personnel to execute the work card project, the indicator is important for the store personnel, so that if the store personnel with the effective duration of 0 is worn normally, whether the reason for the effective duration of 0 is caused by equipment failure is confirmed. In the case where the reason for the effective duration of 0 is caused by a device failure, corresponding remedial measures need to be taken, such as: the original audio is called to blur a number, namely, a reference data is obtained based on the historical data of the user and is used as the effective duration of the user.
The early warning information is formed into a report form, so that whether the recording system is abnormal or not can be checked conveniently, and a recording system manager can communicate with and manage a client operation department conveniently.
In some embodiments, under the condition that the abnormality information is the recording device insertion abnormality, statistics is performed on the recording device insertion abnormality according to a preset statistics date, a preset large area, a preset city, a preset store number and preset employee information, so as to obtain each statistics result. And acquiring the final electric quantity in the early warning information, wherein the final electric quantity is used for representing the electric quantity of the recording equipment displayed by the early warning information when the recording equipment is finally taken out from the acquisition station, and if the final electric quantity is lower than 100% and higher than 10% in a plurality of continuous days, the recording equipment may be out of order and needs to be checked. The remark information input by the user is acquired, for example: the number of outlier inserts is getting smaller and smaller. The remark information is used for independently mentioning staff who insert back abnormality relatively for a long time to remind a client operation department to prompt the staff to wear the work card timely. And forming a report form by the statistical result, the final electric quantity and the remark information, so that a user can conveniently check whether the recording system is abnormal or not, and communication and management among the users are facilitated.
In some embodiments, under the condition that the abnormality information is recording equipment data abnormality, respectively counting the recording equipment data abnormality according to a preset large area, a preset city, a preset store number and preset staff information to obtain each counting result; and acquiring recording duration, recording effective duration and recording equipment effective duty ratio from the early warning information. And forming a report form by the statistical result, the recording duration, the recording effective duration and the effective duty ratio of the recording equipment, so that a user can conveniently check whether the recording system is abnormal or not, and communication and management among the users are facilitated.
In some embodiments, a preset usage instruction is sent to a preset client, where the usage instruction includes: inserting back in the morning: the morning insertion can affect the accuracy of daily report data; the recording equipment is worn when the user is on duty every day, and the recording equipment is plugged in when the user is off duty. Shutdown is avoided as much as possible in the middle, and the recording duration is prevented from being less than 6 hours. Not plugged back before leaving the store: when the daily report is influenced by the fact that the user is not plugged back from work, normal charging is blocked, and the use of the user in the next day is delayed; when the sound recording device is worn, the sound recording device is worn in front of the chest, the sound recording device is worn horizontally as much as possible and avoids other ornaments, and the sound recording effect is not affected by the pitching angle in the vertical direction. Plug back before leaving store without shutdown: when normal charging is blocked due to non-shutdown, the accuracy of daily report data can be interfered. And (3) switching on and switching off operation: the on-off key is turned on until the direction of the small round dot is the on state, and the green light flashes; the reverse direction is shutdown, and the red light flashes.
In some embodiments, under the condition that the abnormality information is that the recording device is abnormally operated, respectively counting the insertion abnormality of the recording device according to a preset large area, a preset city, a preset store number and preset staff information to obtain each counting result; the abnormal times corresponding to the preset employee information are obtained from the early warning information, and the statistics results and the abnormal times corresponding to the preset employee information are formed into a report, so that a user can conveniently check whether the recording system is abnormal or not, and communication and management among the users are facilitated.
In some embodiments, under the condition that the abnormality information is recording abnormality of the recording device, statistics is respectively carried out on the recording abnormality of the recording device according to a preset store and original users to obtain statistics results; and acquiring a recording time period, a recording duration and a recording effective duration of recording equipment in the early warning information. And forming a report form by each statistical result, the recording time period, the recording time length and the recording effective time length of the recording equipment, so that a user can conveniently check whether the recording system is abnormal or not, and communication and management among the users are facilitated. And whether the recording system is abnormal or not is determined in the early warning information, so that the data analysis capability is improved.
Referring to fig. 2, an embodiment of the present disclosure provides an apparatus for acquiring abnormal information of a recording system, where the recording system includes an acquisition station and recording equipment, and the apparatus is applied to a server side, and includes: the device comprises an acquisition module 201, a determination module 202, an anomaly information generation module 203 and a pushing module 204. The acquisition module 201 is configured to acquire early warning information, where the early warning information includes: one or more of collection station file accumulation conditions, time for inserting recording equipment into collection station, recording time period of recording equipment, effective recording duty ratio and recording record of empty recording equipment; a determining module 202 configured to determine whether the usage of the recording system is abnormal according to the pre-warning information; an abnormality information generation module 203 configured to generate abnormality information in the case where the use condition of the recording system is abnormal; the pushing module 204 is configured to push the abnormal information to a preset client.
By adopting the device for acquiring the abnormal information of the recording system, provided by the embodiment of the disclosure, one or more types of early warning information in the file accumulation condition of the acquisition station, the time of inserting the recording equipment into the acquisition station, the recording time period of the recording equipment, the effective recording duty ratio and the recording record of the empty recording equipment can be acquired; and whether the use condition of the recording system is abnormal can be determined according to the early warning information. Generating abnormal information under the condition that the use condition of the recording system is abnormal; and pushing the abnormal information to a preset client. Therefore, the user can conveniently determine whether the use condition of the recording system is abnormal, and the user can conveniently manage the recording system according to the abnormal information.
Optionally, the determining module is configured to determine whether the usage of the recording system is abnormal according to the pre-warning information in the following manner: determining whether the collection station file accumulation is abnormal according to the collection station file accumulation condition; and under the condition of abnormal file accumulation, determining abnormal use condition of the recording system.
Optionally, the determining module is configured to determine whether the usage of the recording system is abnormal according to the pre-warning information in the following manner: determining whether the recording equipment is plugged back to be abnormal according to the time of the recording equipment being plugged into the acquisition station; and under the condition of inserting back the abnormality, determining that the use condition of the recording system is abnormal.
Optionally, the determining module is configured to determine whether the usage of the recording system is abnormal according to the pre-warning information in the following manner: determining whether the recording equipment is abnormal in data acquisition according to the recording time period of the recording equipment; and under the condition of abnormal data acquisition, determining that the use condition of the recording system is abnormal.
Optionally, the determining module is configured to determine whether the usage of the recording system is abnormal according to the pre-warning information in the following manner: determining whether the recording equipment is abnormally operated according to the recording effective duty ratio; in the case where the recording apparatus is abnormally operated, it is determined that the use condition of the recording system is abnormal.
Optionally, the determining module is configured to determine whether the usage of the recording system is abnormal according to the pre-warning information in the following manner: determining whether the recording equipment is abnormal according to the recording record of the empty recording equipment; and under the condition of abnormal recording, determining abnormal use condition of the recording system.
Referring to fig. 3, an embodiment of the present disclosure provides an apparatus for acquiring recording system exception information, including a processor (processor) 300 and a memory (memory) 301 storing program instructions. Optionally, the electronic device may also include a communication interface (Communication Interface) 302 and a bus 303. The processor 300, the communication interface 302, and the memory 301 may communicate with each other via the bus 303. The communication interface 302 may be used for information transfer. The processor 300 may call the program instructions in the memory 301 to perform the method for acquiring the recording system abnormality information of the above-described embodiment.
Further, the program instructions in the memory 301 described above may be implemented in the form of software functional units and may be stored in a readable storage medium when sold or used as a stand-alone product.
The memory 301 is used as a readable storage medium for storing a software program and an executable program, such as program instructions/modules corresponding to the methods in the embodiments of the present disclosure. The processor 300 executes the functional application and the data processing by executing the program instructions/modules stored in the memory 301, that is, implements the method for acquiring the recording system abnormality information in the above-described embodiment.
The memory 301 may include a storage program area and a storage data area, wherein the storage program area may store an operating system, at least one application program required for a function; the storage data area may store data created according to the use of the terminal device, etc. In addition, the memory 301 may include a high-speed random access memory, and may also include a nonvolatile memory.
By adopting the device for acquiring the abnormal information of the recording system, provided by the embodiment of the disclosure, one or more types of early warning information in the file accumulation condition of the acquisition station, the time of inserting the recording equipment into the acquisition station, the recording time period of the recording equipment, the effective recording duty ratio and the recording record of the empty recording equipment can be acquired; and whether the use condition of the recording system is abnormal can be determined according to the early warning information. Generating abnormal information under the condition that the use condition of the recording system is abnormal; and pushing the abnormal information to a preset client. Therefore, the user can conveniently determine whether the use condition of the recording system is abnormal, and the user can conveniently manage the recording system according to the abnormal information.
The embodiment of the disclosure provides electronic equipment, which comprises a device for acquiring abnormal information of a recording system.
By adopting the electronic equipment provided by the embodiment of the disclosure, one or more early warning information in the file accumulation condition of the acquisition station, the time when the recording equipment is inserted into the acquisition station, the recording time period of the recording equipment, the effective recording duty ratio and the recording record of the empty recording equipment can be obtained; and whether the use condition of the recording system is abnormal can be determined according to the early warning information. Generating abnormal information under the condition that the use condition of the recording system is abnormal; and pushing the abnormal information to a preset client. Therefore, the user can conveniently determine whether the use condition of the recording system is abnormal, and the user can conveniently manage the recording system according to the abnormal information.
Optionally, the electronic device includes: computers, servers, etc.
The embodiment of the disclosure provides a readable storage medium storing executable instructions configured to perform the above method for acquiring recording system abnormality information.
The disclosed embodiments provide a computer program product comprising a computer program stored on a computer readable storage medium, the computer program comprising program instructions which, when executed by a computer, cause the computer to perform the above-described method for obtaining recording system anomaly information.
The readable storage medium may be a transitory readable storage medium or a non-transitory readable storage medium.
Embodiments of the present disclosure may be embodied in a software product stored on a storage medium, including one or more instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of a method according to embodiments of the present disclosure. And the aforementioned storage medium may be a non-transitory storage medium including: a plurality of media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a magnetic disk, or an optical disk, or a transitory storage medium.
The above description and the drawings illustrate embodiments of the disclosure sufficiently to enable those skilled in the art to practice them. Other embodiments may involve structural, logical, electrical, process, and other changes. The embodiments represent only possible variations. Individual components and functions are optional unless explicitly required, and the sequence of operations may vary. Portions and features of some embodiments may be included in, or substituted for, those of others. Moreover, the terminology used in the present application is for the purpose of describing embodiments only and is not intended to limit the claims. As used in the description of the embodiments and the claims, the singular forms "a," "an," and "the" (the) are intended to include the plural forms as well, unless the context clearly indicates otherwise. Similarly, the term "and/or" as used in this application is meant to encompass any and all possible combinations of one or more of the associated listed. Furthermore, when used in this application, the terms "comprises," "comprising," and/or "includes," and variations thereof, mean that the stated features, integers, steps, operations, elements, and/or components are present, but that the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof is not precluded. Without further limitation, an element defined by the phrase "comprising one …" does not exclude the presence of other like elements in a process, method or apparatus comprising such elements. In this context, each embodiment may be described with emphasis on the differences from the other embodiments, and the same similar parts between the various embodiments may be referred to each other. For the methods, products, etc. disclosed in the embodiments, if they correspond to the method sections disclosed in the embodiments, the description of the method sections may be referred to for relevance.
Those of skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the solution. The skilled artisan may use different methods for each particular application to achieve the described functionality, but such implementation should not be considered to be beyond the scope of the embodiments of the present disclosure. It will be clearly understood by those skilled in the art that, for convenience and brevity of description, specific working procedures of the above-described systems, apparatuses and units may refer to corresponding procedures in the foregoing method embodiments, which are not repeated herein.
In the embodiments disclosed herein, the disclosed methods, articles of manufacture (including but not limited to devices, apparatuses, etc.) may be practiced in other ways. For example, the apparatus embodiments described above are merely illustrative, and for example, the division of the units may be merely a logical function division, and there may be additional divisions when actually implemented, for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not performed. In addition, the coupling or direct coupling or communication connection shown or discussed with each other may be through some interface, device or unit indirect coupling or communication connection, which may be in electrical, mechanical or other form. The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to implement the present embodiment. In addition, each functional unit in the embodiments of the present disclosure may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit.
The flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). In some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. In the description corresponding to the flowcharts and block diagrams in the figures, operations or steps corresponding to different blocks may also occur in different orders than that disclosed in the description, and sometimes no specific order exists between different operations or steps. For example, two consecutive operations or steps may actually be performed substantially in parallel, they may sometimes be performed in reverse order, which may be dependent on the functions involved. Each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
Claims (9)
1. A method for acquiring abnormal information of a recording system, the recording system including an acquisition station and recording equipment, the method being applied to a server side, the method comprising:
acquiring early warning information, wherein the early warning information comprises: the method comprises the steps of collecting station file accumulation conditions, inserting recording equipment into a collecting station, recording equipment recording time period, recording effective duty ratio and recording record of the empty recording equipment;
determining whether the use condition of the recording system is abnormal according to the early warning information;
generating abnormal information under the condition that the use condition of the recording system is abnormal;
pushing the abnormal information to a preset client;
determining whether the use condition of the recording system is abnormal according to the early warning information comprises the following steps:
determining whether file accumulation of the acquisition station is abnormal according to file accumulation conditions of the acquisition station;
under the condition of abnormal file accumulation, determining that the use condition of the recording system is abnormal;
generating abnormality information in case of abnormality of the use condition of the recording system, including: under the condition that the collection station file accumulation is abnormal, determining the collection station file accumulation reason; determining the file accumulation reason of the acquisition station as abnormal information;
determining a collection station file stacking reason, comprising: under the condition that the recording equipment is inserted into the acquisition station in a preset first time period, determining that the file accumulation reason of the acquisition station is that the recording equipment is inserted back; and under the condition that the acquisition station is in an offline state in a preset second time period, determining that the acquisition station file accumulation is caused by offline of the acquisition station.
2. The method of claim 1, wherein determining whether the usage of the recording system is abnormal based on the pre-warning information comprises:
determining whether the recording equipment is plugged back to be abnormal according to the time of the recording equipment being plugged into the acquisition station;
and under the condition of inserting back the abnormality, determining that the use condition of the recording system is abnormal.
3. The method of claim 1, wherein determining whether the usage of the recording system is abnormal based on the pre-warning information comprises:
determining whether the recording equipment is abnormal in data acquisition according to the recording time period of the recording equipment;
and under the condition of abnormal data acquisition, determining that the use condition of the recording system is abnormal.
4. The method of claim 1, wherein determining whether the usage of the recording system is abnormal based on the pre-warning information comprises:
determining whether the recording equipment is abnormally operated according to the recording effective duty ratio;
in the case where the recording apparatus is abnormally operated, it is determined that the use condition of the recording system is abnormal.
5. The method of claim 1, wherein determining whether the usage of the recording system is abnormal based on the pre-warning information comprises:
determining whether the recording equipment is abnormal according to the recording record of the empty recording equipment;
and under the condition of abnormal recording, determining that the use condition of the recording system is abnormal.
6. An apparatus for acquiring abnormal information of a recording system, the recording system including an acquisition station and a recording device, the apparatus being applied to a server side, the apparatus comprising:
the acquisition module is configured to acquire early warning information, wherein the early warning information comprises: one or more of collection station file accumulation conditions, time for inserting recording equipment into collection station, recording time period of recording equipment, effective recording duty ratio and recording record of empty recording equipment;
the determining module is configured to determine whether the use condition of the recording system is abnormal according to the early warning information;
an abnormality information generation module configured to generate abnormality information in the case that a use condition of the recording system is abnormal;
and the pushing module is configured to push the abnormal information to a preset client.
7. An apparatus for acquiring recording system anomaly information comprising a processor and a memory storing program instructions, wherein the processor is configured to perform the method for acquiring recording system anomaly information of any one of claims 1 to 5 when the program instructions are executed.
8. An electronic device comprising the apparatus for acquiring recording system abnormality information according to claim 7.
9. A storage medium storing program instructions which, when executed, perform the method for acquiring recording system anomaly information of any one of claims 1 to 5.
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