CN111092996A - Centralized scheduling recording system and control method - Google Patents
Centralized scheduling recording system and control method Download PDFInfo
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- CN111092996A CN111092996A CN201911063362.4A CN201911063362A CN111092996A CN 111092996 A CN111092996 A CN 111092996A CN 201911063362 A CN201911063362 A CN 201911063362A CN 111092996 A CN111092996 A CN 111092996A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/26—Arrangements for supervision, monitoring or testing with means for applying test signals or for measuring
- H04M3/28—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/10—Active monitoring, e.g. heartbeat, ping or trace-route
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42221—Conversation recording systems
Abstract
The invention discloses a centralized dispatching recording system and a control method, wherein a central server sends heartbeat data packets to each recording module at regular time through a network, and if data of a certain recording module is not returned, recording module offline fault alarm information is generated and transmitted to the central server for storage; the voice recording module continuously collects and stores call information and voice information of the dispatching telephone, stores the call information and transmits the call information to the central server through the network, and in addition, the voice information is converted into an audio file and then transmitted to the voice recognition module through the network; the voice recognition module transcribes the received audio file into a text file and then returns the text file to the recording module, the recording module stores the text information and transmits and stores the text information to the central server, and the corresponding recording file is found out and listened through keyword retrieval of the text information in the central server, so that the working efficiency is improved.
Description
Technical Field
The invention belongs to the field of power dispatching communication, and particularly relates to a centralized dispatching recording system and a control method.
Background
The statements in this section merely provide background information related to the present disclosure and may not necessarily constitute prior art.
In the power industry, telephone voice communication plays an important role in the dispatching command issuing process, and under the premise of ensuring a communication system, professional digital recording equipment for providing safety guarantee for a plurality of important voice data such as power grid dispatching commands is also very important.
The inventor finds in research that the specificity of the power industry needs to improve the efficiency of the power industry under the condition of ensuring the safety production, and at present, when a power grid accident occurs and needs to be investigated and proved, each section of recording in the recording module needs to be listened one by one, so that the real-time performance and the efficiency are greatly reduced.
In addition, the transformer substation dispatching recording module adopts independent recording, once software and hardware faults occur in the recording module, related personnel cannot be informed to process through remote sound alarm, and serious hidden danger of production and operation exists.
Disclosure of Invention
In order to overcome the defects of the prior art, the invention provides a centralized dispatching recording system, which can realize the functions of centralized alarm information acquisition, remote alarm and query by converting alarm recording into text, and can effectively improve the convenience, reliability and applicability of a recording module.
In order to achieve the above object, one or more embodiments of the present invention provide the following technical solutions:
a centralized dispatch recording system, comprising:
the voice recognition system comprises a recording module, a voice recognition module and a central server;
each recording module is respectively communicated with a plurality of dispatching telephones, and all the recording modules are respectively communicated with the central server and the voice recognition module through a network;
the central server sends heartbeat data packets to each recording module at regular time through a network, and if data of a certain recording module is not returned, recording module offline fault alarm information is generated and transmitted and stored to the central server;
the voice recording module continuously collects and stores call information and voice information of the dispatching telephone, stores the call information and transmits the call information to the central server through the network, and in addition, the voice information is converted into an audio file and then transmitted to the voice recognition module through the network;
the voice recognition module comprises an external voice to text (STT) interface and an internal voice recognition engine, the received audio file is converted into a text file and then returned to the recording module, the recording module stores the text information and transmits and stores the text information to the central server, and the corresponding recording file is found out and listened through keyword retrieval of the text information in the central server.
According to the technical scheme, the remote alarm system further comprises an alarm device, when the recording module breaks down or cannot read call information of the dispatching telephone set, the recording module generates alarm information, the alarm information is stored and transmitted to the central server, finally the central server sends the alarm information to the alarm device through a serial port or a network, and the alarm device sends an alarm prompt to realize remote alarm.
In a further technical scheme, the dispatching telephone is accessed into a corresponding recording module in a port mirroring mode, and the recording module maps data streams of all ports connected with the IP telephone to a fixed port by adopting a port mirroring method.
In a further technical scheme, the recording module can separate SIP protocol control information and voice information in an RTP format in a data packet sent by a fixed port of a network switch;
acquiring a calling number, a called number, call starting time and call duration information in a call process through SIP protocol control information;
the RTP format voice information is processed and converted into a WAV format file for storage, so that the basic information of the call and the storage position of the recording file are stored in a database, and the information is uploaded to a central server through a data uploading interface of the central server.
According to the further technical scheme, the recording module returns data according to the state of the interface, if uploading is successful, the recording state is updated to be uploaded, and if uploading is failed, updating is not performed.
According to the further technical scheme, the recording module reads call records which are not successfully uploaded in the internal database at regular time, and tries to upload call information again.
In a further technical scheme, the recording module reads the recording record of the unconverted text in the internal database record in a relative idle time period, finds out the recorded recording file according to the corresponding file name and uploads the recorded recording file to the voice recognition module through an STT interface of the voice recognition module, and the voice recognition module converts the received audio information into text information through an internal engine and returns the audio file name and the converted text information to the recording module.
According to the further technical scheme, the recording module matches recording data in the database according to the name of the audio file returned by the voice recognition module, and the converted text information is stored in the internal database and the corresponding recording record of the central server.
According to the technical scheme, the name of the audio file in the recording module is generated through the recording module identification ID, the recording channel ID, the communication time, year, month, day, hour, minute, second and millisecond and a multi-bit random number symbol, unique records can be matched in the corresponding process of recording data records and recording files, and the uniqueness of the name of the audio file is guaranteed.
The invention also discloses a control method of the centralized scheduling recording system, which comprises the following steps:
the central server sends heartbeat data packets to each recording module at regular time through the network, and if data of a certain recording module is not returned, recording module offline fault alarm information is generated and transmitted to the central server for storage;
the voice recording module continuously collects and stores call information and voice information of the dispatching telephone, stores the call information and transmits the call information to the central server through the network, and in addition, the voice information is converted into an audio file and then transmitted to the voice recognition module through the network;
the voice recognition module transcribes the received audio file into a text file and then returns the text file to the recording module, the recording module stores the text information and transmits and stores the text information to the central server, and the corresponding recording file is found out and listened through keyword retrieval of the text information in the central server.
The above one or more technical solutions have the following beneficial effects:
the method and the device realize centralized collection and remote sound alarm of the faults of the dispatching and recording module of the transformer substation, and are convenient for prevention and response of production and operation safety.
The voice recognition module transcribes the received audio file into a text file and then returns the text file to the recording module, the recording module stores the text information and transmits and stores the text information to the central server, and the corresponding recording file can be found and listened most quickly through keyword retrieval of the text information in the central server, so that the working efficiency is improved, and meanwhile, the convenience, the reliability and the applicability of the recording module can be effectively improved.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, are included to provide a further understanding of the invention, and are incorporated in and constitute a part of this specification, illustrate exemplary embodiments of the invention and together with the description serve to explain the invention and not to limit the invention.
Fig. 1 is a block diagram of an overall structure of a first embodiment of the present invention.
Detailed Description
It is to be understood that the following detailed description is exemplary and is intended to provide further explanation of the invention as claimed. Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs.
It is noted that the terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of exemplary embodiments according to the invention. As used herein, the singular forms "a", "an" and "the" are intended to include the plural forms as well, and it should be understood that when the terms "comprises" and/or "comprising" are used in this specification, they specify the presence of stated features, steps, operations, devices, components, and/or combinations thereof, unless the context clearly indicates otherwise.
The embodiments and features of the embodiments of the present invention may be combined with each other without conflict.
The general idea provided by the invention is as follows:
the central server sends heartbeat data packets to all the recording modules at regular time through a network, if data of a certain recording module is not returned, recording module offline fault alarm information is generated and transmitted and stored to the central server, meanwhile, the recording module continuously collects and stores call information and voice information of the dispatching telephone, the call information is stored and transmitted to the central server through the network, in addition, the voice information is converted into an audio file and then transmitted to the voice recognition module through the network, when the recording module breaks down or cannot read the call information of the dispatching telephone, the recording module can also generate the alarm information, the alarm information is stored and transmitted to the central server, finally, the central server sends the alarm information to the alarm device through a serial port or the network, the alarm device sends an alarm prompt, and remote alarm is realized. The voice recognition module transcribes the received audio file into a text file and then returns the text file to the recording module, the recording module stores the text information and transmits and stores the text information to the central server, and the corresponding recording file can be found and listened at the fastest speed through keyword retrieval of the text information in the central server, so that the working efficiency is improved.
Example one
Referring to fig. 1, the embodiment discloses a centralized dispatching recording system, which comprises a dispatching telephone set, a recording module, a voice recognition module, a central server and an alarm device, wherein the recording module is formed by installing a recording card and recording software on the basis of an industrial personal computer, the dispatching telephone is accessed into the recording module in a port mirroring mode, a network switch in the recording module maps data streams of all ports connected with an IP telephone to a fixed port by adopting a port mirroring method, the recording software in the recording module can separate SIP protocol control information and voice information in an RTP format in a data packet sent from the fixed port of the network switch, call basic information such as a calling number, a called number, call start time, call duration and the like in a call process is acquired through the SIP protocol control information, and the voice information in the RTP format is processed, the recording file is converted into a WAV format and stored, the basic information of the call and the storage position of the recording file are stored in an internal database, the information is uploaded to a central server through a data uploading interface of the central server, data are returned according to the state of the interface, the recording state is updated to be uploaded if the uploading is successful, and the recording state is not updated if the uploading is failed; and the recording software in the recording module can read the call records which are not successfully uploaded in the internal database at regular time and try to upload the call information again.
In this embodiment, the speech recognition module includes an external Speech To Text (STT) interface and an internal speech recognition engine.
The exchanger is part of a recording module and mainly used for recording IP telephones, and network data packets in the call process of the IP telephones are copied to the recording module for analysis and processing in a port mirroring mode.
The basic information of the call is the information of the number of the calling party and the called party, the start time of the call, the duration and the like, and the recording file is stored by converting the RTP voice stream acquired in the call process into an audio file in a wav format.
In the relative idle time period of the recording module, the recording module can read the recording record of the unconverted text in the internal database record, find out the recorded recording file according to the corresponding file name and upload the recorded recording file to the voice recognition module through an STT interface of the voice recognition module, the voice recognition module converts the received audio information into text information through an internal engine, and returns the audio file name and the converted text information to the recording module. The recording module matches the recording data in the database according to the name of the audio file returned by the voice recognition module, and stores the converted text information into the internal database and the corresponding recording record of the central server; in order to ensure the uniqueness of the name of the audio file, in the recording software, the name of the audio file is generated by a recording module identification ID, a recording channel ID, the year, month, day, hour, minute, second and millisecond calling time and a multi-bit random numeric character, so that the unique record can be matched in the corresponding process of recording data record and recording file, and the normal and accurate operation of the system is ensured.
In this embodiment, the text information converted from the recording file needs to be stored in the recording module, and also needs to be stored in the central server, a uniform data uploading interface is provided in the central server, and the recording text information, the recording basic information, and the like can be uploaded to the central server through the interface.
In this embodiment, the recording software in the recording module may perform alarm setting, set a critical value of the CPU utilization rate, the memory utilization rate, the remaining capacity of the storage space, and the un-recorded time of the system of the industrial personal computer, and may periodically read the CPU real-time utilization rate of the industrial personal computer, the memory real-time utilization rate, the remaining capacity of the storage space, the un-recorded time of the system, and the current state of each recording channel of the recording card.
The central server establishes a TCP connection with each recording module, and can send a heartbeat detection data packet to the recording modules at regular time, if a certain recording module does not return data, the recording module is disconnected, and the central server can generate corresponding alarm information for storage. The central server can read alarm information stored in the central server in real time, if unprocessed alarm information exists, the central server can send the alarm information to the alarm device through a network or a serial port, and the alarm device plays the alarm information by dialing a set telephone number or directly plays the alarm information through an associated sound box. In order to ensure the practicability of alarming, when alarming information appears, the central server can send the alarming information to the alarming device for alarming once every a period of time, after the fault is relieved, the alarming is stopped, and the user can also manually stop the alarming.
In this embodiment, one recording module corresponds to a plurality of dispatch telephones (analog telephone/digital telephone/IP telephone), for analog telephone/digital telephone, the recording module has a plurality of recording channels (recording interfaces), each channel or interface is connected to a telephone, the recording of each channel is performed separately and does not affect each other, the recording data corresponds to its own channel, for IP telephone, it is also possible that one channel (virtual channel) corresponds to a telephone, there is also a possibility that an idle channel is used for recording task during IP telephone conversation, and whichever mode can directly obtain the calling number and the called number of the channel.
Example two
The embodiment aims to provide a control method for a centralized scheduling recording system, which comprises the following steps:
the central server sends heartbeat data packets to each recording module at regular time through the network, and if data of a certain recording module is not returned, recording module offline fault alarm information is generated and transmitted to the central server for storage;
the voice recording module continuously collects and stores call information and voice information of the dispatching telephone, stores the call information and transmits the call information to the central server through the network, and in addition, the voice information is converted into an audio file and then transmitted to the voice recognition module through the network;
the voice recognition module transcribes the received audio file into a text file and then returns the text file to the recording module, the recording module stores the text information and transmits and stores the text information to the central server, and the corresponding recording file is found out and listened through keyword retrieval of the text information in the central server.
The functions of the recording module, the voice recognition module and the central server are described in detail in the first embodiment, and will not be described here.
The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Although the embodiments of the present invention have been described with reference to the accompanying drawings, it is not intended to limit the scope of the present invention, and it should be understood by those skilled in the art that various modifications and variations can be made without inventive efforts by those skilled in the art based on the technical solution of the present invention.
Claims (10)
1. A centralized scheduling recording system is characterized by comprising:
the voice recognition system comprises a recording module, a voice recognition module and a central server;
each recording module is respectively communicated with a plurality of dispatching telephones, and all the recording modules are respectively communicated with the central server and the voice recognition module through a network;
the central server sends heartbeat data packets to each recording module at regular time through a network, and if data of a certain recording module is not returned, recording module offline fault alarm information is generated and transmitted and stored to the central server;
the voice recording module continuously collects and stores call information and voice information of the dispatching telephone, stores the call information and transmits the call information to the central server through the network, and in addition, the voice information is converted into an audio file and then transmitted to the voice recognition module through the network;
the voice recognition module transcribes the received audio file into a text file and then returns the text file to the recording module, the recording module stores the text information and transmits and stores the text information to the central server, and the corresponding recording file is found out and listened through keyword retrieval of the text information in the central server.
2. The centralized dispatching recording system as claimed in claim 1, further comprising an alarm device, wherein when the recording module fails or cannot read the call information of the dispatching telephone, the recording module generates alarm information, stores and transmits the alarm information to the central server, and finally the central server sends the alarm information to the alarm device through a serial port or a network, and the alarm device sends an alarm prompt to realize remote alarm.
3. The centralized dispatching sound recording system as claimed in claim 1, wherein the dispatching telephone set accesses the corresponding sound recording module by means of port mirroring, and the sound recording module maps the data streams of all the ports to which the IP telephone is connected to a fixed port by means of port mirroring.
4. The centralized scheduling recording system of claim 1 wherein the recording module is capable of separating SIP protocol control information and RTP format voice information in a data packet sent from a fixed port of a network switch;
acquiring a calling number, a called number, call starting time and call duration information in a call process through SIP protocol control information;
the RTP format voice information is processed and converted into a WAV format file for storage, so that the basic information of the call and the storage position of the recording file are stored in a database, and the information is uploaded to a central server through a data uploading interface of the central server.
5. The centralized scheduling recording system of claim 4 wherein the recording module returns data based on the status of the interface, updates the recording status to uploaded if the uploading is successful, and does not update if the uploading is unsuccessful.
6. The centralized dispatch recording system of claim 5, wherein the recording module periodically reads call records in the internal database that have not been successfully uploaded and attempts to upload call information again.
7. The centralized scheduling recording system of claim 5 wherein the recording module reads the recording records of the unconverted text in the internal database records during the relative idle period, finds out the corresponding file name and uploads the recorded recording file to the voice recognition module via the STT interface of the voice recognition module, and the voice recognition module converts the received audio information into text information via the internal engine and returns the audio file name and the converted text information to the recording module.
8. The centralized dispatch recording system as claimed in claim 1, wherein the recording module matches the recording data in the database according to the name of the audio file returned by the voice recognition module, and stores the converted text information in the internal database and the corresponding recording record of the central server.
9. The centralized dispatching sound recording system as claimed in claim 1, wherein the names of the audio files in the sound recording module are generated by a sound recording module identification ID, a sound recording channel ID, a communication time, year, month, day, hour, minute, second and millisecond and a multi-bit random number symbol, so that a matching unique record can be realized in the corresponding process of the sound recording data record and the sound recording file, and the uniqueness of the name of the audio file is ensured.
10. A control method of a centralized scheduling recording system is characterized by comprising the following steps:
the central server sends heartbeat data packets to each recording module at regular time through the network, and if data of a certain recording module is not returned, recording module offline fault alarm information is generated and transmitted to the central server for storage;
the voice recording module continuously collects and stores call information and voice information of the dispatching telephone, stores the call information and transmits the call information to the central server through the network, and in addition, the voice information is converted into an audio file and then transmitted to the voice recognition module through the network;
the voice recognition module transcribes the received audio file into a text file and then returns the text file to the recording module, the recording module stores the text information and transmits and stores the text information to the central server, and the corresponding recording file is found out and listened through keyword retrieval of the text information in the central server.
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| CN111755001A (en) * | 2020-05-07 | 2020-10-09 | 国网山东省电力公司信息通信公司 | Artificial intelligence-based power grid rapid dispatching and commanding system and method |
| CN111953841A (en) * | 2020-08-11 | 2020-11-17 | 广东电网有限责任公司 | Power dispatching telephone system |
| CN112256871A (en) * | 2020-10-16 | 2021-01-22 | 国网江苏省电力有限公司连云港供电分公司 | Material fulfillment system and method |
| CN112256871B (en) * | 2020-10-16 | 2021-05-07 | 国网江苏省电力有限公司连云港供电分公司 | Material fulfillment system and method |
| CN112634698A (en) * | 2020-12-26 | 2021-04-09 | 中国南方电网有限责任公司 | Dispatcher training simulation system, method and device based on voice recognition |
| CN113271382A (en) * | 2021-04-02 | 2021-08-17 | 浙江百应科技有限公司 | AI voice communication method, equipment and server |
| CN113724708A (en) * | 2021-07-23 | 2021-11-30 | 山东环维通讯科技有限公司 | Quality control system for converting voice into text intelligent checklist |
| CN113630504A (en) * | 2021-08-16 | 2021-11-09 | 上海明略人工智能(集团)有限公司 | Method and device for acquiring abnormal information of sound recording system, electronic equipment and storage medium |
| CN113630504B (en) * | 2021-08-16 | 2024-03-12 | 上海明略人工智能(集团)有限公司 | Method and device for acquiring abnormal information of recording system, electronic equipment and storage medium |
| CN114441029A (en) * | 2022-01-20 | 2022-05-06 | 深圳壹账通科技服务有限公司 | Recording noise detection method, device, equipment and medium of voice labeling system |
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