CN113609147A - Data sharing method and device and electronic equipment - Google Patents
Data sharing method and device and electronic equipment Download PDFInfo
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Abstract
The invention relates to the technical field of data processing, in particular to a data sharing method, a data sharing device and electronic equipment, wherein the method comprises the steps of acquiring a local identifier of a current user, and sending the identifier to a target terminal, wherein the target terminal is used for generating contact information based on the identifier; receiving customer information fed back by a target terminal, wherein the customer information is obtained based on the contact information and carries the identification; and determining the history information of the current user according to the identification, and updating the history information by utilizing the client information. The contact information is generated by using the local identification of the current user, the client information is obtained based on the contact information, and the client information is fed back to the local, so that the local can determine the current user by using the identification, update the historical information of the current user by using the client information, realize the real-time update of the historical information of the current user, and further realize the sharing of the information in the target terminal and the local information.
Description
Technical Field
The invention relates to the technical field of data processing, in particular to a data sharing method and device and electronic equipment.
Background
At present, more and more companies communicate with customers by using enterprise WeChat, and the enterprise WeChat provides a function of contacting the customers, so that the customers can acquire contact information of the members by scanning two-dimensional codes, work cards or clicking buttons on small programs, and the members are actively contacted.
A Customer Relationship Management (CRM) system is maintained in each company, namely, corresponding information technology and internet technology are utilized to coordinate the interaction between enterprises and customers on sales, marketing and service, so that the Management mode is improved, and a creative and personalized Customer interaction and service process is provided for the customers. After a customer establishes contact with an enterprise employee through enterprise WeChat, the enterprise employee needs to manually enter relevant information of the customer in the enterprise WeChat in the CRM system to realize sharing of the enterprise WeChat and the customer information in the CRM system, however, the sharing mode is low in efficiency and has hysteresis.
Disclosure of Invention
In view of this, embodiments of the present invention provide a data sharing method, an apparatus and an electronic device to solve the problem of real-time data sharing.
According to a first aspect, an embodiment of the present invention provides a data sharing method, including:
acquiring a local identifier of a current user, and sending the identifier to a target terminal, wherein the target terminal is used for generating contact information based on the identifier;
receiving customer information fed back by the target terminal, wherein the customer information is obtained based on the contact information, the customer information carries the identification, and the contact information is generated based on the identification;
and determining the historical information of the current user according to the identification, and updating the historical information by using the customer information.
According to the data sharing method provided by the embodiment of the invention, the contact information is generated by using the local identification of the current user, the client information is obtained based on the contact information, and the client information is fed back to the local, so that the local can determine the current user by using the identification, update the historical information of the current user by using the client information, and realize real-time update of the historical information of the current user, thereby realizing the sharing of the information in the target terminal and the local information.
With reference to the first aspect, in a first implementation manner of the first aspect, the obtaining an identifier of a current user in a local area, and sending the identifier to a target terminal includes:
acquiring the local identity of the current user;
encrypting the identity identification to form a local identification of the current user;
and sending the identification to the target terminal.
According to the data sharing method provided by the embodiment of the invention, the identity of the current user at the local is encrypted and then sent to the target terminal, so that the safety of the identity can be ensured, and information leakage can be avoided.
With reference to the first aspect, in a second implementation manner of the first aspect, the determining history information of the current user according to the identifier and updating the history information by using the customer information includes:
analyzing the customer information, and determining the information of the current user and the identification in the customer information;
matching in a local CRM system based on the identification, and determining historical information corresponding to the identification;
and updating the historical information by using the information of the current user.
The data sharing method provided by the embodiment of the invention can be used for matching in the local CRM system by using the identifier, can be used for quickly matching the current user, can avoid the limitation of the length of the additional information in the contact information by using the identifier for data sharing, and can arbitrarily expand the information corresponding to the contact information only by ensuring that the length of the identifier meets the requirement.
With reference to the second implementation manner of the first aspect, in a third implementation manner of the first aspect, the encrypting the identifier of the current user, the parsing the client information, and determining information of the current user in the client information includes:
decrypting the client information and determining the identification of the current user and the information of the current user;
and decrypting the identification of the current user to determine the identity identification of the current user.
According to the data sharing method provided by the embodiment of the invention, the information is encrypted in the transmission process, so that the safety of the transmitted data can be ensured.
According to a second aspect, an embodiment of the present invention further provides a data sharing method, including:
acquiring an identifier of a current user in a CRM system;
generating contact information based on the identification;
and obtaining customer information fed back based on the contact information, and feeding back the customer information to the CRM system, so that the CRM system updates the historical information of the current user based on the fed-back customer information.
According to the data sharing method provided by the embodiment of the invention, the contact information is generated based on the identification, the customer information is obtained based on the contact information, and then the identification is carried in the customer information, so that the historical information of the current user can be updated based on the identification, and the real-time performance of data sharing is ensured.
With reference to the second aspect, in a first embodiment of the second aspect, the acquiring the identification of the current user in the CRM system includes:
acquiring the identifier from the application program of the current user;
or the like, or, alternatively,
and acquiring the identification from the applet of the current user.
According to a third aspect, an embodiment of the present invention further provides a data sharing apparatus, including:
the system comprises an acquisition module, a processing module and a display module, wherein the acquisition module is used for acquiring a local identifier of a current user and sending the identifier to a target terminal, and the target terminal is used for generating contact information based on the identifier;
a receiving module, configured to receive client information fed back by the target terminal, where the client information is obtained based on the contact information, the client information carries the identifier, and the contact information is generated based on the identifier;
and the updating module is used for determining the historical information of the current user according to the identification and updating the historical information by utilizing the customer information.
The data sharing device provided by the embodiment of the invention generates the contact information by using the local identification of the current user, obtains the client information based on the contact information, and feeds the client information back to the local, so that the local can determine the current user by using the identification, updates the historical information of the current user by using the client information, and realizes the real-time update of the historical information of the current user, thereby realizing the sharing of the information in the target terminal and the local information.
According to a fourth aspect, an embodiment of the present invention further provides a data sharing apparatus, including:
the second acquisition module is used for acquiring the identification of the current user in the CRM system;
a generation module for generating contact information based on the identification;
and the third acquisition module is used for acquiring the customer information fed back based on the contact information and feeding back the customer information to the CRM system so that the CRM system updates the historical information of the current user based on the fed-back customer information.
According to the data sharing device provided by the embodiment of the invention, the contact information is generated based on the identification, the customer information is obtained based on the contact information, so that the identification is carried in the customer information, the historical information of the current user can be updated based on the identification, and the real-time performance of data sharing is ensured.
According to a fifth aspect, an embodiment of the present invention provides an electronic device, including: a memory and a processor, the memory and the processor being communicatively connected to each other, the memory storing therein computer instructions, and the processor executing the computer instructions to perform the first aspect or any one of the embodiments of the first aspect, or to perform the data sharing method described in any one of the second aspect or any one of the embodiments of the second aspect.
According to a sixth aspect, an embodiment of the present invention provides a computer-readable storage medium, which stores computer instructions for causing a computer to execute the first aspect or any one of the implementation manners of the first aspect, or execute the data sharing method described in the second aspect or any one of the implementation manners of the second aspect.
According to a seventh aspect, an embodiment of the present invention provides a data sharing system, including:
a CRM system terminal configured to execute the first aspect or the data sharing method according to any one of the embodiments of the first aspect;
and the target terminal is connected with the CRM system terminal and is used for executing the data sharing method of the second aspect or any one implementation mode of the second aspect.
According to the data sharing system provided by the embodiment of the invention, the data in the CRM system can be ensured to be updated in real time through the data interaction between the CRM system terminal and the target terminal and the identification of the current user is carried in the data interaction process, so that the real-time data sharing is realized.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings can be obtained by those skilled in the art without creative efforts.
FIG. 1 is a block diagram showing the structure of a data sharing system according to an embodiment of the present invention;
FIG. 2 is a flow chart of a data sharing method according to an embodiment of the present invention;
FIG. 3 is a flow chart of a data sharing method according to an embodiment of the present invention;
FIG. 4 is a flow chart of a data sharing method according to an embodiment of the present invention;
FIG. 5 is a flow chart of a manner of obtaining an identity according to an embodiment of the present invention;
FIG. 6 is a flow chart of a data sharing method according to an embodiment of the present invention;
fig. 7 is a block diagram of a data sharing apparatus according to an embodiment of the present invention;
fig. 8 is a block diagram of a structure of a data sharing apparatus according to an embodiment of the present invention;
fig. 9 is a schematic diagram of a hardware structure of an electronic device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The data sharing system provided by the embodiment of the present invention, as shown in fig. 1, includes a CRM system terminal 10 and a target terminal 20. The CRM system terminal 10 may be understood as a CRM server, and a CRM system is stored in the server to represent the relationship between the staff and the customer. In the CRM system, each customer has a unique identifier (e.g., a label) corresponding thereto, and corresponding customer data, such as a mobile phone number, a year of birth, a month of birth, and a customer manager corresponding to the customer, is stored corresponding to each identifier. Taking the CRM system of company a as an example, customers register under the APP or applet of company a, and then, customer information of each customer can be collected through the registration information, thereby forming CRM system data of company a.
The target terminal 20 may be understood as an enterprise wechat server, and a terminal (e.g., a mobile phone, a tablet, etc.) of a company employee performs data interaction with the enterprise wechat server to generate contact information. The contact information can be a two-dimensional code, a bar code, a link and the like. The customer can establish contact with the company staff by processing the contact information through a terminal (such as a mobile phone and the like). Therefore, the relationship between the staff and the client can be established from the enterprise wechat level. For example, when the contact information is a two-dimensional code, the client terminal can establish a relationship with a company employee by scanning the two-dimensional code.
Further, through data interaction between the CRM system terminal 10 and the target terminal 20, real-time sharing of customer data in the CRM system terminal and corresponding customer data in the target terminal 20 can be achieved. Namely, the enterprise staff can acquire the customer information in the CRM system through the enterprise WeChat, and the CRM system terminal can acquire the customer information in the enterprise WeChat through the target terminal, so that data sharing is realized.
According to the data sharing system provided by the embodiment of the invention, the data in the CRM system can be ensured to be updated in real time through the data interaction between the CRM system terminal and the target terminal and the identification of the current user is carried in the data interaction process, so that the real-time data sharing is realized.
The data sharing method will be described in detail below.
In accordance with an embodiment of the present invention, there is provided a data sharing method embodiment, it should be noted that the steps illustrated in the flowchart of the drawings may be performed in a computer system such as a set of computer executable instructions, and that while a logical order is illustrated in the flowchart, in some cases the steps illustrated or described may be performed in an order different than here.
In this embodiment, a data sharing method is provided, which can be used in electronic devices, such as the above CRM system terminal, and fig. 2 is a flowchart of the data sharing method according to the embodiment of the present invention, and as shown in fig. 2, the flowchart includes the following steps:
and S11, acquiring the local identification of the current user, and sending the identification to the target terminal.
And the target terminal is used for generating contact information based on the identification.
The electronic device may use the identity information of the current user to perform local retrieval to determine the local identity of the current user. Specifically, the mobile phone number of the current user can be used for searching in the CRM system, and the identification of the current user in the CRM system is determined. And after determining the identifier, the electronic equipment sends the identifier to the target terminal.
Details about this step will be described later.
And S12, receiving the client information fed back by the target terminal.
The customer information is obtained based on the contact information, the customer information carries the identifier, and the contact information is generated based on the identifier.
The contact information is generated by the target terminal based on the identification, namely, the contact information corresponding to the current user is generated. As described above, the contact information may be a two-dimensional code or link, or the like. After the target terminal generates the contact information, the client terminal can establish the association relationship between the employee and the client by accessing the contact information. Namely, the target terminal can acquire the relevant information input by the client.
The target terminal feeds the obtained related information and the identification back to the electronic equipment, and the electronic equipment can determine which client in the CRM system the currently received information belongs to by using the identification, so that the obtained information is fused with the information in the CRM system. The method for generating the contact information based on the identifier may be the same as the method for generating the two-dimensional code, and the difference is that the identifier is hidden in the two-dimensional code; or it may be the same way as the link is generated, except that the identifier is hidden in the link.
And S13, determining the history information of the current user according to the identification, and updating the history information by using the client information.
After receiving the customer information fed back by S12, the electronic device can determine the history information of the current user in the CRM system by using the identifier in the customer information. The historical information is information of the current user in the CRM system.
As described above, each user in the CRM system corresponds to a unique identifier under which user data of the current user, i.e. the history information, is stored. After the electronic equipment determines the history information of the current user by using the identifier, the obtained customer information and the history information are fused, namely the history information is updated. For example, a mobile phone number, a customer manager, and the like are updated, and corresponding entry data may also be newly added.
Specifically, comparing a data entry in the client information with a data entry in the history information, and comparing whether specific data values of the data entries existing in the history information are the same or not, and if the specific data values are different, updating the history information; and for the data entries which do not exist in the historical information, adding new data entries in the historical information, and adding corresponding data values to the data entries so as to update the historical data information.
Details about this step will be described later.
In the data sharing method provided by this embodiment, the local identifier of the current user is used to generate the contact information, the client information is obtained based on the contact information, and the client information is fed back to the local, so that the local can determine the current user by using the identifier, update the history information of the current user by using the client information, and implement real-time update of the history information of the current user, thereby implementing sharing between the information in the target terminal and the local information.
In this embodiment, a data sharing method is provided, which can be used in electronic devices, such as the above CRM system terminal, and fig. 3 is a flowchart of the data sharing method according to the embodiment of the present invention, and as shown in fig. 3, the flowchart includes the following steps:
and S21, acquiring the local identification of the current user, and sending the identification to the target terminal.
And the target terminal is used for generating contact information based on the identification.
Specifically, S21 includes:
s211, acquiring the local identity of the current user.
The identity is a representation of the current user in the CRM system, such as a label or the like.
S212, the identity is encrypted to form the local identity of the current user.
The encryption mode adopted by the electronic device may be set according to actual requirements, for example, the identity identifier is encrypted in a linear manner, or the identity identifier is encrypted in a quantum encryption manner, and the like, which is not limited herein. And after the electronic equipment encrypts the acquired identity, the local identity of the current user can be acquired.
And S213, sending the identifier to the target terminal.
For example, before calling an enterprise WeChat generating two-dimensional code interface, the CRM server encrypts and combines data to be carried in a specific mode to generate an encrypted character string, and the encrypted character string is transmitted to an enterprise WeChat server as a state field value. And after the subsequent CRM server is terminated to the callback event, the state field is decrypted, and the hidden information can be obtained.
And S22, receiving the client information fed back by the target terminal.
The customer information is obtained based on the contact information, the customer information carries the identifier, and the contact information is generated based on the identifier.
After the target terminal obtains the customer information, the customer information is packaged and sent to the electronic equipment, and accordingly the electronic equipment can receive the customer information fed back by the target terminal.
For the rest, please refer to S12 in the embodiment shown in fig. 2, which is not described herein again.
And S23, determining the history information of the current user according to the identification, and updating the history information by using the client information.
Specifically, S23 includes:
s231, analyzing the client information and determining the information and the identification of the current user in the client information.
The method for analyzing the client information by the electronic equipment corresponds to the method for packaging the target terminal, and the client information comprises the information and the identification of the current user, wherein the information of the current user is obtained by the target terminal from the client terminal. For example, the client scans the two-dimensional code of the enterprise WeChat, and accordingly, the enterprise WeChat server can obtain the relevant information input by the client, package the information and the identification, and send the information and the identification to the electronic device. The client information obtained by the electronic device includes information of the current user and an identifier.
Optionally, the identifier is formed by encrypting the identity of the current user, and the client information is formed by encrypting the obtained information of the current user and the identifier by the target terminal.
In some optional implementations of this embodiment, the S23 includes:
(1) and decrypting the client information to determine the identification of the current user and the information of the current user.
Since the information and the identifier of the current user are transmitted after being encrypted at the target terminal, the electronic device needs to decrypt the client information after receiving the client information, so that the identifier of the current user and the information of the current user can be determined.
(2) And decrypting the identification of the current user to determine the identity identification of the current user.
Further, the identifier of the current user is formed by encrypting the identifier of the current user by the electronic device, and accordingly, the identifier of the current user is decrypted by the electronic device, and the identifier of the current user can be obtained. The information is encrypted in the transmission process, so that the safety of data transmission can be ensured.
For example, the target terminal acquires a plurality of pieces of customer information at the same time and feeds back the plurality of pieces of customer information to the electronic device. The electronic equipment decrypts the client information to obtain the identification of the current user, so that the user corresponding to each client information can be distinguished.
S232, matching is carried out in the local CRM system based on the identification, and historical information corresponding to the identification is determined.
And the electronic equipment matches the obtained identification in the CRM system to determine the historical information of the client corresponding to the identification.
S233, the history information is updated with the information of the current user.
The updating may be replacement or addition, and the like, and may specifically be configured according to actual requirements.
According to the data sharing method provided by the embodiment, the identity of the current user in the local area is encrypted and then sent to the target terminal, so that the security of the identity can be ensured, and information leakage is avoided. The identification is used for matching in a local CRM system, so that the current user can be quickly matched, the limitation of the length of additional information in the contact information can be avoided by using the identification for data sharing, and the information corresponding to the contact information can be arbitrarily expanded only by ensuring that the length of the identification meets the requirement.
In accordance with an embodiment of the present invention, there is provided a data sharing method embodiment, it should be noted that the steps illustrated in the flowchart of the drawings may be performed in a computer system such as a set of computer executable instructions, and that while a logical order is illustrated in the flowchart, in some cases the steps illustrated or described may be performed in an order different than here.
In this embodiment, a data sharing method is provided, which may be used in an electronic device, such as the above target terminal, etc., fig. 4 is a flowchart of the data sharing method according to the embodiment of the present invention, and as shown in fig. 4, the flowchart includes the following steps:
and S31, acquiring the identification of the current user in the CRM system.
The identification of the current user in the CRM system may be obtained as follows:
and acquiring an identifier from the application program of the current user, or acquiring an identifier from the applet of the current user.
And S32, generating contact information based on the identification.
The contact information is a two-dimensional code, and as shown in fig. 5, if the current user directly opens the applet from the APP, the two-dimensional code is created according to the identifier of the APP end; if the current user directly enters from the applet, creating a two-dimensional code according to the applet acquisition identifier; otherwise, the fixed two-dimensional code is directly adopted.
Specifically, if the information of the current user already exists in the CRM system, the contact information may be generated based on the identification of the current user; and if the information of the current user does not exist in the CRM system, directly using a fixed two-dimensional code as contact information.
And S33, acquiring customer information fed back based on the contact information, and feeding back the customer information to the CRM system terminal, so that the CRM system terminal updates the historical information of the current user based on the fed-back customer information.
After generating the contact information, the customer inputs the corresponding information through the contact information. Correspondingly, the target terminal can acquire the corresponding information and feed back the corresponding information and the identification as customer information to the CRM system terminal. The CRM system terminal updates the history information of the current user by executing S231 shown in fig. 3, thereby implementing data sharing.
In the data sharing method provided by this embodiment, the contact information is generated based on the identifier, and the client information is obtained based on the contact information, so that the identifier is carried in the client information, and then the history information of the current user can be updated based on the identifier, thereby ensuring the real-time performance of data sharing.
An embodiment of the present invention further provides a data sharing method, which is applied to a data sharing system, and as shown in fig. 6, the method includes:
and S41, the CRM system terminal acquires the local identification of the current user. Please refer to S21 shown in fig. 3 for details, which are not described herein.
And S42, sending the identification to the target terminal. And the target terminal is used for generating contact information based on the identification.
And S43, the target terminal generates contact information based on the identification. Please refer to S32 in fig. 4 for details, which are not described herein.
And S44, the target terminal acquires the client information fed back based on the contact information. Please refer to S33 in fig. 4 for details, which are not described herein.
And S45, the target terminal feeds back the customer information to the CRM system.
And S46, the CRM system terminal determines the history information of the current user according to the identification and updates the history information by using the customer information. Please refer to S23 in fig. 3 for details, which are not described herein.
As a specific application example of this embodiment, the enterprise wechat server generates the contact me two-dimensional code according to an interface of the contact me function provided by the enterprise wechat server. The CRM system server obtains the identification of the current user and the employee account relation, locally generates and encrypts the identification and the employee account relation, and hides the encrypted data in the two-dimensional code of 'contacting me' in a mode of calling an enterprise WeChat interface, so that a client and an employee can independently share the two-dimensional code, namely the contact information is formed.
After the client adds the employee enterprise WeChat through the generated exclusive two-dimensional code, the CRM system server receives a client call-back adding event pushed by the enterprise WeChat server and has encrypted data of the event. The CRM system server, upon receiving the event, decrypts the data with the key previously applied for by the enterprise WeChat. Specifically, because the enterprise wechat is encrypted after obtaining the customer information and then sent to the CRM system server, the CRM system server needs to decrypt the data in an encryption mode corresponding to the enterprise wechat server, and the function realizes real-time monitoring of the event of the wechat added by the two-dimensional code.
As described above, the CRM system server obtains the encrypted data from the callback event, decrypts the data by the key applied for the enterprise WeChat in advance, and obtains the encrypted value of the exclusive data in the two-dimensional code, that is, the user information; and then, the identity corresponding to the identifier is analyzed through the encryption and decryption rules set locally, so that the actual data column corresponding to the identity is determined, and the extra information carried by the two-dimensional code is obtained. The limitation of the length of the additional information of the enterprise WeChat two-dimensional code can be avoided by the identification mode, and the data column information corresponding to the two-dimensional code can be expanded at will only under the condition that the identification length meets the requirements. Meanwhile, as the actual data column is stored locally, when the current two-dimensional code is not added, the user can also operate the data column asynchronously through the CRM system server, for example, information such as a client mobile phone number and a remark is modified, data corresponding to the ID of the data column can be synchronized in real time, and multi-line parallel data operation is realized.
And the CRM system server makes the data column corresponding to the decrypted identifier, namely the historical information and the basic information data carried by the two-dimensional code in a one-to-one correspondence mode and stores the data column into a local library as required. The operation actually records the full flow of the application, generation and use results of the exclusive two-dimensional code, and the local storage of the full-flow data can also facilitate the use of various service scenes.
The data sharing method mainly comprises 5 processing processes, namely, dynamic information acquisition, parameter adding to a contact function, callback receiving, data analysis and information base dropping. Specifically, the dynamic acquisition of information can ensure that the latest data is available at all times; and the data is encrypted in the function of adding the parameters to the contact me, so that the information safety is ensured.
For example, through the data sharing method, under the APP of company a, a customer can actively add a housekeeper enterprise WeChat, and after the enterprise WeChat is added, the housekeeper can see account data of the WeChat customer under the APP.
In this embodiment, a data sharing apparatus is further provided, and the apparatus is used to implement the foregoing embodiments and preferred embodiments, and the description already made is omitted for brevity. As used below, the term "module" may be a combination of software and/or hardware that implements a predetermined function. Although the means described in the embodiments below are preferably implemented in software, an implementation in hardware, or a combination of software and hardware is also possible and contemplated.
The present embodiment provides a data sharing apparatus, as shown in fig. 7, including:
a first obtaining module 51, configured to obtain an identifier of a current user in a local area, and send the identifier to a target terminal, where the target terminal is configured to generate contact information based on the identifier;
a receiving module 52, configured to receive client information fed back by the target terminal, where the client information is obtained based on the contact information, and the client information carries the identifier;
and the updating module 53 is configured to determine history information of the current user according to the identifier, and update the history information by using the client information.
The data sharing device provided by this embodiment generates the contact information by using the local identifier of the current user, obtains the client information based on the contact information, and feeds back the client information to the local, so that the local can determine the current user by using the identifier, update the history information of the current user by using the client information, and implement real-time update of the history information of the current user, thereby implementing sharing of the information in the target terminal and the local information.
The present embodiment further provides a data sharing apparatus, as shown in fig. 8, including:
a second obtaining module 61, configured to obtain an identifier of the current user in the CRM system;
a generating module 62 for generating contact information based on the identification;
and a third obtaining module 63, configured to obtain customer information fed back based on the contact information, and feed back the customer information to the CRM system, so that the CRM system updates the history information of the current user based on the fed-back customer information.
In the data sharing apparatus provided in this embodiment, the contact information is generated based on the identifier, and the client information is obtained based on the contact information, so that the identifier is carried in the client information, and then the history information of the current user can be updated based on the identifier, thereby ensuring the real-time performance of data sharing.
The data sharing means in this embodiment are presented in the form of functional units, where a unit refers to an ASIC circuit, a processor and memory executing one or more software or fixed programs, and/or other devices that may provide the above-described functionality.
Further functional descriptions of the modules are the same as those of the corresponding embodiments, and are not repeated herein.
An embodiment of the present invention further provides an electronic device, which has the data sharing apparatus shown in fig. 7 or fig. 8.
Referring to fig. 9, fig. 9 is a schematic structural diagram of an electronic device according to an alternative embodiment of the present invention, and as shown in fig. 9, the electronic device may include: at least one processor 71, such as a CPU (Central Processing Unit), at least one communication interface 73, memory 74, at least one communication bus 72. Wherein a communication bus 72 is used to enable the connection communication between these components. The communication interface 73 may include a Display (Display) and a Keyboard (Keyboard), and the optional communication interface 73 may also include a standard wired interface and a standard wireless interface. The Memory 74 may be a high-speed RAM Memory (volatile Random Access Memory) or a non-volatile Memory (non-volatile Memory), such as at least one disk Memory. The memory 74 may alternatively be at least one memory device located remotely from the processor 71. Wherein the processor 71 may be in connection with the apparatus described in fig. 7 or 8, an application program is stored in the memory 74, and the processor 71 calls the program code stored in the memory 74 for performing any of the above-mentioned method steps.
The communication bus 72 may be a Peripheral Component Interconnect (PCI) bus or an Extended Industry Standard Architecture (EISA) bus. The communication bus 72 may be divided into an address bus, a data bus, a control bus, and the like. For ease of illustration, only one thick line is shown in FIG. 9, but this does not indicate only one bus or one type of bus.
The memory 74 may include a volatile memory (RAM), such as a random-access memory (RAM); the memory may also include a non-volatile memory (english: non-volatile memory), such as a flash memory (english: flash memory), a hard disk (english: hard disk drive, abbreviated: HDD) or a solid-state drive (english: SSD); the memory 74 may also comprise a combination of memories of the kind described above.
The processor 71 may be a Central Processing Unit (CPU), a Network Processor (NP), or a combination of CPU and NP.
The processor 71 may further include a hardware chip. The hardware chip may be an application-specific integrated circuit (ASIC), a Programmable Logic Device (PLD), or a combination thereof. The PLD may be a Complex Programmable Logic Device (CPLD), a field-programmable gate array (FPGA), a General Array Logic (GAL), or any combination thereof.
Optionally, the memory 74 is also used for storing program instructions. Processor 71 may invoke program instructions to implement a data sharing method as shown in any of the embodiments of fig. 2-4 of the present application.
An embodiment of the present invention further provides a non-transitory computer storage medium, where a computer-executable instruction is stored in the computer storage medium, and the computer-executable instruction can execute the data sharing method in any of the above method embodiments. The storage medium may be a magnetic Disk, an optical Disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a Flash Memory (Flash Memory), a Hard Disk (Hard Disk Drive, abbreviated as HDD), a Solid State Drive (SSD), or the like; the storage medium may also comprise a combination of memories of the kind described above.
Although the embodiments of the present invention have been described in conjunction with the accompanying drawings, those skilled in the art may make various modifications and variations without departing from the spirit and scope of the invention, and such modifications and variations fall within the scope defined by the appended claims.
Claims (11)
1. A method for sharing data, comprising:
acquiring a local identifier of a current user, and sending the identifier to a target terminal, wherein the target terminal is used for generating contact information based on the identifier;
receiving customer information fed back by the target terminal, wherein the customer information is obtained based on the contact information, the customer information carries the identification, and the contact information is generated based on the identification;
and determining the historical information of the current user according to the identification, and updating the historical information by using the customer information.
2. The data sharing method according to claim 1, wherein the obtaining of the local identifier of the current user and sending the local identifier to the target terminal comprises:
acquiring the local identity of the current user;
encrypting the identity identification to form a local identification of the current user;
and sending the identification to the target terminal.
3. The data sharing method according to claim 1, wherein the determining the history information of the current user according to the identifier and updating the history information with the customer information comprises:
analyzing the customer information, and determining the information of the current user and the identification in the customer information;
matching in a local CRM system based on the identification, and determining historical information corresponding to the identification;
and updating the historical information by using the information of the current user.
4. The data sharing method according to claim 3, wherein the identifier is formed by encrypting an identity of the current user, and the parsing the client information to determine the information of the current user in the client information includes:
decrypting the client information and determining the identification of the current user and the information of the current user;
and decrypting the identification of the current user to determine the identity identification of the current user.
5. A method for sharing data, comprising:
acquiring an identifier of a current user in a CRM system;
generating contact information based on the identification;
and obtaining customer information fed back based on the contact information, and feeding back the customer information to the CRM system, so that the CRM system updates the historical information of the current user based on the fed-back customer information.
6. The data sharing method according to claim 5, wherein the obtaining of the identification of the current user in the CRM system comprises:
acquiring the identifier from the application program of the current user;
or the like, or, alternatively,
and acquiring the identification from the applet of the current user.
7. A data sharing apparatus, comprising:
the system comprises a first acquisition module, a first communication module and a second acquisition module, wherein the first acquisition module is used for acquiring a local identifier of a current user and sending the identifier to a target terminal, and the target terminal is used for generating contact information based on the identifier;
a receiving module, configured to receive client information fed back by the target terminal, where the client information is obtained based on the contact information, the client information carries the identifier, and the contact information is generated based on the identifier;
and the updating module is used for determining the historical information of the current user according to the identification and updating the historical information by utilizing the customer information.
8. A data sharing apparatus, comprising:
the second acquisition module is used for acquiring the identification of the current user in the CRM system;
a generation module for generating contact information based on the identification;
and the third acquisition module is used for acquiring the customer information fed back based on the contact information and feeding back the customer information to the CRM system so that the CRM system updates the historical information of the current user based on the fed-back customer information.
9. An electronic device, comprising:
a memory and a processor, the memory and the processor being communicatively connected to each other, the memory having stored therein computer instructions, the processor executing the computer instructions to perform any one of claims 1 to 4, or to perform the data sharing method of any one of claims 5 to 6.
10. A computer-readable storage medium storing computer instructions for causing a computer to perform the method of any one of claims 1 to 5, or the method of data sharing of any one of claims 5 to 6.
11. A data sharing system, comprising:
a CRM system terminal for performing the data sharing method of any one of claims 1-4;
a target terminal connected to the CRM system terminal, the target terminal being configured to perform the data sharing method of claim 5 or 6.
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