CN113571204A

CN113571204A - Information interaction method, device and system

Info

Publication number: CN113571204A
Application number: CN202010353979.6A
Authority: CN
Inventors: 宓舟军
Original assignee: Alibaba Group Holding Ltd
Current assignee: Alibaba Group Holding Ltd
Priority date: 2020-04-29
Filing date: 2020-04-29
Publication date: 2021-10-29

Abstract

The embodiment of the application discloses an information interaction method, a device and a system, wherein the system comprises: the intelligent sound box system server is used for providing an information link between the intelligent sound box equipment and an information system at a hospital side so as to transfer information; smart speaker equipment for it is mutual to provide the front end for first user, the front end is mutual includes: receiving a request initiated by a first user so as to forward the request to an information system at the hospital side through the intelligent sound box system server, or outputting a message forwarded by the intelligent sound box system from the information system at the hospital side; and the information system at the hospital side is used for receiving the request from the first user forwarded by the intelligent sound box system server and providing response information to the first user through the intelligent sound box system server, or pushing information to the first user through the intelligent sound box system server. Through this application embodiment, can form more effective connection between hospital's institute and patient.

Description

Information interaction method, device and system

Technical Field

The present application relates to the field of information interaction technologies, and in particular, to an information interaction method, apparatus, and system.

Background

The construction of the future community is about the service requirement of the whole life chain of the community, and top level design and overall planning of the construction of the future community, scientific layout of neighborhood centers, education, health, entrepreneurship, construction, traffic, energy, property, management and the like are made according to the concept of humanization, ecology and informatization.

Among them, there are the following problems to be solved in the healthy plates: the lack of an effective connection between hospital yards and patients, especially in special groups that require long-term exercise with the yards, such as pregnant women, or groups of patients with psychological illnesses, among others. For these groups, it is usually necessary to go to the hospital regularly for various examinations, or to monitor some indexes at home, and to contact the hospital in time when finding an abnormality, or to participate in various courses developed by the hospital, and to obtain a certain qualification after the end of the work (for example, a study course is set up by the hospital for a pregnant woman group, and the hospital usually requires that the pregnant woman can handle a birth medicine certification for a newborn in a certain class after the study), and so on.

In the prior art, some related mobile application programs (apps) can provide some important event reminders for users, or record related monitoring information such as weight and blood sugar. However, such App is mainly used for learning of relevant knowledge such as pregnancy tests, for example, all pregnancy test reminders are performed by the App background according to a fixed schedule, however, the real pregnancy test time of a patient actually needs to be flexibly arranged according to the conditions of a hospital and the patient, so that the reminding function in the App is similar to a nominal one. In addition, various apps installed on a mobile terminal such as a mobile phone are often very numerous and complicated, so that notification/reminding related to pregnancy check and the like is not always reachable, and notification information is easily ignored or omitted. Moreover, when the App function in a mobile terminal such as a mobile phone is used, the App needs to be opened, the interaction level in the App is deep, and the operation is inconvenient.

In summary, how to form a more efficient connection between a hospital yard and a patient becomes a technical problem to be solved by a person skilled in the art.

Disclosure of Invention

The application provides an information interaction method, device and system, which can form more effective connection between hospital yards and patients.

The application provides the following scheme:

an information interaction system, comprising:

the system comprises intelligent sound box equipment, an intelligent sound box system server and a hospital-side information system; wherein the content of the first and second substances,

the intelligent sound box system server is used for providing an information link between the intelligent sound box equipment and the information system at the hospital side so as to transfer information;

the smart sound box device is used for providing front-end interaction for a first user, and the front-end interaction comprises: receiving a request initiated by a first user so as to forward the request to an information system at the hospital side through the intelligent sound box system server, or outputting a message forwarded by the intelligent sound box system from the information system at the hospital side; the first user is a user with a requirement for acquiring medical service;

the hospital side information system is used for receiving the request from the first user forwarded by the intelligent sound box system server and providing response information to the first user through the intelligent sound box system server, or pushing information to the first user through the intelligent sound box system server.

An information interaction method comprises the following steps:

the smart sound box device receives a request initiated by a first user; the first user is a user with a requirement for acquiring medical service;

submitting the request to an intelligent sound box system server so that the intelligent sound box system server forwards the request to an associated information system at the hospital side, and the information system at the hospital side processes the request and returns the processed result to the intelligent sound box system server;

and receiving and outputting the processing result information forwarded by the intelligent sound box system server.

An information interaction method comprises the following steps:

the intelligent sound box system server receives a request initiated by a first user through intelligent sound box equipment;

the request is forwarded to an information system at the hospital side, and the information system at the hospital side processes the request and returns the processed result to the server of the intelligent sound box system;

and returning the processing result to the intelligent sound box device for outputting.

An information interaction method comprises the following steps:

the hospital side information system receives a request forwarded by a server of the intelligent sound box system, wherein the request is initiated by a first user through intelligent sound box equipment;

processing the request and obtaining a processing result;

and returning the processing result to the intelligent sound box system server so that the intelligent sound box system server returns the processing result to the intelligent sound box device for output.

An information interaction method comprises the following steps:

the intelligent sound box equipment associated with a second user receives work task information pushed by a server of the intelligent sound box system, wherein the work task information is submitted to the server of the intelligent sound box system by an information system at a hospital side, and the second user is a user providing medical service;

and carrying out voice output on the work task information.

An information interaction method comprises the following steps:

the method comprises the steps that a third user-associated intelligent sound box device receives reminding information which is pushed by an intelligent sound box system server and is related to a first user, wherein the reminding information is submitted to an information system at a hospital side by a second user through terminal equipment, and is submitted to the intelligent sound box system server by the information system at the hospital side, the second user is a user providing medical service, the first user is a user with a medical service acquiring requirement, and the second user is a user with a family member relationship with the first user;

and outputting the reminding information in a voice mode.

An information interaction method comprises the following steps:

the smart sound box device receives a request initiated by a first user; the first user is a user with remote course learning requirements;

submitting the request to an intelligent sound box system server so that the intelligent sound box system server forwards the request to an associated information system at the school side, and the information system at the school side processes the request and returns the processed result to the intelligent sound box system server;

and receiving the processing result information forwarded by the intelligent sound box system server and outputting the voice.

The utility model provides an information interaction device, is applied to intelligent audio amplifier equipment, includes:

a first request receiving unit, configured to receive a request initiated by a first user; the first user is a user with a requirement for acquiring medical service;

the first request submitting unit is used for submitting the request to the intelligent sound box system server so that the intelligent sound box system server can forward the request to an associated information system at the hospital side, and the information system at the hospital side processes the request and returns the processed result to the intelligent sound box system server;

and the first information output unit is used for receiving and outputting the processing result information forwarded by the intelligent sound box system server.

The utility model provides an information interaction device, is applied to intelligent audio amplifier system server, includes:

the request receiving unit is used for receiving a request initiated by a first user through the intelligent sound box device;

the request forwarding unit is used for forwarding the request to an information system at a hospital side, and the information system at the hospital side processes the request and returns the processed result to the server of the intelligent sound box system;

and the processing result returning unit is used for returning the processing result to the intelligent sound box device for outputting.

An information interaction device is applied to a hospital-side information system and comprises:

the request receiving unit is used for receiving a request forwarded by a server of the intelligent sound box system, wherein the request is initiated by a first user through intelligent sound box equipment;

a processing result obtaining unit, configured to process the request and obtain a processing result;

and the processing result returning unit is used for returning the processing result to the intelligent sound box system server so that the intelligent sound box system server can return the processing result to the intelligent sound box device for output.

An information interaction device is applied to a second user-associated intelligent sound box device and comprises:

the system comprises a work task information receiving unit and a second user, wherein the work task information receiving unit is used for receiving work task information pushed by a server of the intelligent sound box system, the work task information is submitted to the server of the intelligent sound box system by an information system at a hospital side, and the second user is a user providing medical service;

and the work task information output unit is used for carrying out voice output on the work task information.

An information interaction device is applied to a third user-associated intelligent sound box device and comprises:

the system comprises a reminding information receiving unit, a reminding information receiving unit and a reminding information processing unit, wherein the reminding information is pushed by a server of the intelligent sound box system and is related to a first user, the reminding information is submitted to an information system at a hospital side by a second user through terminal equipment, and is submitted to the server of the intelligent sound box system by the information system at the hospital side, the second user is a user providing medical service, the first user is a user with a requirement for acquiring the medical service, and the second user is a user with a family member relationship with the first user;

and the reminding information output unit is used for carrying out voice output on the reminding information.

An information interaction device is applied to the device and comprises:

a second request receiving unit, configured to receive a request initiated by a first user; the first user is a user with remote course learning requirements;

the second request submitting unit is used for submitting the request to the intelligent sound box system server so that the intelligent sound box system server can forward the request to an associated information system at the school side, and the information system at the school side processes the request and returns the processed result to the intelligent sound box system server;

and the second information output unit is used for receiving the processing result information forwarded by the intelligent sound box system server and outputting voice.

According to the specific embodiments provided herein, the present application discloses the following technical effects:

through the embodiment of the application, the information link can be provided between the first user and the hospital side through the intelligent sound box equipment and the server side thereof, so that the first user and the hospital side can be connected on line, convenience is provided for the first user, and resources of the hospital side can be saved.

Of course, it is not necessary for any product to achieve all of the above-described advantages at the same time for the practice of the present application.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings without creative efforts.

FIG. 1 is a schematic diagram of a system architecture provided by an embodiment of the present application;

FIG. 2 is a schematic diagram of a system provided by an embodiment of the present application;

FIG. 3 is a flow chart of a first method provided by an embodiment of the present application;

FIG. 4 is a flow chart of a second method provided by embodiments of the present application;

FIG. 5 is a flow chart of a third method provided by embodiments of the present application;

FIG. 6 is a flow chart of a fourth method provided by embodiments of the present application;

FIG. 7 is a flow chart of a fifth method provided by embodiments of the present application;

FIG. 8 is a flow chart of a sixth method provided by embodiments of the present application;

FIG. 9 is a schematic diagram of a first apparatus provided by an embodiment of the present application;

FIG. 10 is a schematic diagram of a second apparatus provided by an embodiment of the present application;

FIG. 11 is a schematic diagram of a third apparatus provided by an embodiment of the present application;

FIG. 12 is a schematic diagram of a fourth apparatus provided by an embodiment of the present application;

FIG. 13 is a schematic diagram of a fifth apparatus provided by an embodiment of the present application;

FIG. 14 is a schematic view of a sixth apparatus provided by an embodiment of the present application;

FIG. 15 is a schematic diagram of a computer system provided by an embodiment of the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments that can be derived from the embodiments given herein by a person of ordinary skill in the art are intended to be within the scope of the present disclosure.

It should be noted that, if a more effective connection is to be formed between an institution and a patient in a hospital, an information system may be established between the institution and the patient, so that the information system becomes a bridge between the institution and the patient, and the two parties may communicate information through the information system. In specific implementation, the embodiment of the application can provide the functions of the information system by means of the smart sound box system. The smart sound box is a product of upgrading a traditional sound box, and can be generally used as a tool for a household consumer to surf the internet by voice, such as song-on-demand, online shopping, or weather forecast. In the embodiment of the application, the intelligent sound box system can be used as a bridge for communication between yards and patients.

During specific implementation, for a patient side, the intelligent sound box equipment can be used as an interactive terminal, relevant knowledge can be obtained through the equipment, or a hospital can be linked for registration and appointment check, audio and video courses developed by an institution can be watched/listened, in addition, relevant detection equipment can be rented from the institution, a detection result is uploaded, and suggestions or suggestions fed back by a doctor are listened. For example, in one mode, a special client can be developed for the academics, so that doctors, managers, service personnel and the like of the academics can log in the server of the intelligent sound box system to issue or receive information. However, since the smart sound box system does not have relevant information of the patient, including a case, a medication situation, and the like, in this way, the institution may be required to enter the relevant information of the patient into the server of the smart sound box system. Or, in another mode, since the hospital usually has an internal information system in which information records of patients during hospitalization are stored, a specific doctor, other service personnel and management personnel of the hospital and the like can log in the information system with their respective authorities to realize operations such as reading and entering of information. If the information system can be effectively utilized, the realization efficiency can be greatly improved in the process of realizing the intercommunication between the patient and the academies, and the deployment difficulty of the academies can be reduced.

At the same time, however, the inventor of the present application discovered in the course of implementing the present application that targeted information access may be required from patient to institution, or from institution to patient, for example, institution may need to remind a specific patient to go to hospital for delivery at a specified time, and so on. In order to realize the directional touch of the information, the intelligent sound box system and the information system of the academy need to perform the identification of the same person.

However, there will typically be separate user account systems in different information systems for branding users. For example, for a smart sound box system, there may be its own user account system, or an account hierarchy using an associated system. The information system of the institution also has an account system thereof for assigning identifiers such as ID to specific patients. The account systems in different information systems are different, so that the same patient is difficult to identify as the same person between the intelligent sound box information system and the information system of the institution (because the same person has different IDs under different account systems). For example, the smart speaker system may identify a particular user using a user name and ID that the user registered in some electronic payment system, but the user name and ID must be different from the user's corresponding patient ID in the hospital's information system, but does correspond to the same person in the real world.

In order to enable the intelligent sound box system and the hospital information system to correctly identify the same user, a feasible mode is to provide information such as an ID registered by a patient in the hospital information system to the intelligent sound box information system, so as to realize a binding relationship between the ID registered by the same user in the intelligent sound box system and the hospital information system, and further realize the identification of the same person for the user.

However, patient information recorded in an institution's information system may not be suitable for external publication, including information such as a patient ID assigned to a patient by the institution's information system, for reasons related to patient privacy, and the like. This has caused the obstacle for the information interconnection intercommunication between intelligent audio amplifier system and the information system of the institute.

Therefore, a corresponding solution is provided in the embodiment of the present application, and specifically, the device id (machine id) of the smart sound box device may be used as a bridge for identifying the same user between two systems. Specifically, for a smart sound box system, after a user logs in to the smart sound box system using a certain ID (for convenience of distinction, ID information of the user in the smart sound box system is referred to as a first ID, and ID information registered in an information system of an institution is referred to as a second ID), the system may record a correspondence between the first ID of the user and an equipment ID of an associated smart sound box equipment. And on the side of the institution, the corresponding relation between the equipment ID of the intelligent sound box equipment and the second ID of the user can be established in the information system of the institution. Therefore, between the intelligent sound box system and the information system of the academician, the identity recognition of the user can be realized through the equipment ID of the intelligent sound box.

In order to enable an institution to establish a corresponding relationship between the device ID of the smart speaker device and the second ID of the user, various implementation manners are possible. For example, in one implementation, the user may purchase the smart speaker device by himself, and if a connection with the institution is required to be obtained through the smart speaker device, the device ID of the smart speaker device may be provided to the institution, and the institution establishes a correspondence between the device ID and the second ID of the user. Or, in another implementation, specifically, "the connection with the institution is implemented through the smart speaker device" may be provided to the patient as a value-added service of the institution, for example, for a patient such as a pregnant woman, the institution may release a plurality of optional package services, and the value-added service may be added to a certain level of package services, that is, the pregnant woman may obtain the value-added service at the same time when purchasing a certain package, and in the value-added service, the relevant smart speaker device may be given to the pregnant woman, and so on. In this implementation, since the specific smart speaker device may be associated with the service provided by the institution, the binding between the device ID of the smart speaker and the second ID of the corresponding user may be implemented directly in the information system of the institution when the patient purchases the specific package product.

Besides the binding relationship between the IDs is respectively established in the intelligent sound box system and the hospital information system, the hospital information service system can be correspondingly improved. For example, a module for receiving a message from a smart sound box system and a module for sending a message to the smart sound box system may be provided in the courtyard information service system. In addition, an information format specification can be formulated by the intelligent sound box system server, and the information system of the academician can define and encapsulate various information according to the information format, so that respective message contents can be analyzed between the intelligent sound box system and the information system of the academician. Still further, message distribution rules may also be implemented in the information systems of the institutions for processing messages from the smart speaker system. For example, if a message is to ask a doctor about a relevant medical condition, the message needs to be forwarded to a client of a specific doctor; if a certain message is registration or appointment check and the like, the message needs to be forwarded to a client of a service worker such as a registration place and the like or to an automatic registration system; if a message is to lease a relevant monitoring device, it needs to be forwarded to the client of the device manager, and so on. After the same-person identification of specific users, the definition of various messages, the realization of related transceiving modules, the definition of message forwarding rules and the like are realized, an information link can be communicated between a patient and an institution through intelligent sound box equipment, and the connection between the patient and the institution is realized.

In particular, a patient user (which may be referred to as a first user and, correspondingly, a physician user may be referred to as a second user in the embodiments of the present application) may be provided with a variety of services via the above-mentioned information link. For example, as shown in fig. 2, for a pregnant woman group, services such as a pregnancy schedule plan, important emergency hospital notifications, delivery detection answers, learning of online training courses, accurate daily learning push, timing newborn visit, lease of related detection devices, and the like can be provided through the intelligent sound box system. By means of the functions of the intelligent sound box device in the Aspects of Speech Recognition (ASR), natural language understanding, speech synthesis (TTS) and the like, an efficient communication tool can be provided for the first user. In addition, the intelligent sound box device is used as an intelligent center and can be connected with abundant health IoT (Internet of Things) devices to assist institutions to acquire relevant body indexes of pregnant and lying-in women so as to track the pregnant and lying-in women in need and ensure that key people pay attention to and diagnose in real time, and the like.

Specifically, the intelligent speaker system server may establish a standard knowledge base, where the knowledge base may be collected by a doctor, an expert, or the like by a background service staff of the intelligent speaker, or a doctor of an institution may submit related knowledge through an information system of the institution, and the like. In this way, the first user may ask questions, including, for example, neonatal jaundice questions, directly to the smart speaker by voice, and the smart speaker may return specific answers to the questions by searching the standard knowledge base in the background. If the answers of the relevant questions do not exist in the knowledge base or the first user is not satisfied with the answers in the knowledge base, the questions proposed by the user can be forwarded to a specific academy information system, the academy information system can forward the questions to specific doctors and the like, the questions are answered by the users such as the doctors and the like and then submitted to the intelligent sound box system server, the intelligent sound box system server is sent to specific intelligent sound box equipment, the answers are played to the user through the equipment, and the like. In the above process, when the intelligent sound box system server interacts information with the academy information system, the information may carry the device ID of the specific intelligent sound box device, so as to implement directional solution to the specific first user. In addition, information pushing to the user can be achieved through the standard knowledge base. Specifically, for example, for a pregnant woman group, what questions a specific pregnant woman likes to ask at ordinary times, the current pregnancy month, which package level the pregnant woman belongs to, which information is interested in at ordinary times, and the like can be counted, so that a user portrait is depicted, and then information contents which may be interested or needed by the user are pushed for the user according to the specific user portrait.

Or, the first user may also register through the smart speaker device, or make an appointment for a related examination, and the like. Specifically, the first user may select a hospital associated with the first user in advance through the smart speaker device, and then, when registration or reservation check is required, the first user may directly say "i want to register" to the smart speaker device, or "i want to reserve check", and so on. After receiving the specific request, the information system of the institution may determine, according to the device ID of the smart speaker device, a second ID registered by the corresponding user in the information system of the institution, and may forward the second ID information and the specific registration or reservation check request to a relevant service person client, or an automatic registration/reservation processing system, or the like. And then, the information system of the institution can also return the registration or the result of the reservation check to the intelligent sound box system server and carry the equipment ID of the intelligent sound box equipment. Therefore, the intelligent sound box system server can provide the registration or the result of the reserved check for the corresponding intelligent sound box device according to the device ID, and the intelligent sound box device broadcasts the result. In addition, the intelligent sound box equipment server can also store information such as specific registration or time for scheduled inspection, and remind the user in the day before the visit.

Or, besides the first user inquiring related information through the smart speaker or initiating registration, reservation check, and the like, the yard party may also actively provide related information or services for the first user. For example, in one case, for a population of pregnant women, a hospital may develop some relevant courses that require a particular pregnant woman to learn a sufficient amount of time, or may affect the prescription of a newborn's birth medical certification. In the prior art, a courseware is opened by a hospital, and a specific medical staff gives a lecture, and a pregnant woman needs to attend the lecture to a specified place according to a specified time. In addition, a student attendance certificate is usually provided for the pregnant woman, and after the student attendance is finished, signature, seal and the like are required on the student attendance certificate for counting the class hours which have been learned. However, this consumes a lot of manpower, space, etc. resources from the yard. In addition, the pregnant woman group has inconvenience in movement, so that the event of attending lessons becomes a burden for the pregnant woman. According to the embodiment of the application, the courtyards can record various courses as audio and video, submit the audio and video to the intelligent sound box system server for storage, and push the audio and video to the intelligent sound box equipment of the pregnant woman associated with the hospital through the intelligent sound box system, so that the pregnant woman can learn the courses through the equipment. Meanwhile, the intelligent sound box system server can record the learning condition of the user and provide the equipment ID associated with the user who completes the learning of a certain course to the information system of the institution, so that the information system of the institution can count the class time of the user according to the equipment ID.

The institution can also directionally push related learning courses and the like for a specific first user, for example, a certain user may belong to a high risk group due to the old age, diabetes during pregnancy and the like, and the institution needs to directionally push special learning content for the group. At this time, the institution side may also submit the equipment ID information and the corresponding learning content associated with such people to the smart speaker system server, and the smart speaker system server pushes the specific learning content to the user corresponding to the specific equipment ID.

In addition, the parturient may be discharged after delivery, but in some cases, the newborn may require hospitalization or treatment. In such a case, the parents of the neonate may have a need for a neonatal visit. In the prior art, family members can only visit hospitals, the sanitary level of a neonatal ward is generally higher, and the family members can only visit remotely through doors, windows and the like in order to prevent infection and the like. For such a situation, the online visiting service can be provided for the user through the embodiment of the application. Specifically, the hospital can install devices such as a camera above the sick bed of the infant and the like for carrying out image acquisition on the infant. The family members can initiate a visit request through the intelligent sound box equipment, the request is forwarded to the information system of the courtyard through the intelligent sound box equipment server, and after the equipment ID of the specific intelligent sound box equipment is carried, the courtyard information system can inquire a second ID of the user through the equipment ID, further inquire information such as a sickbed code associated with the second ID, and then submit image information acquired by equipment such as a camera associated with the sickbed to the intelligent sound box system server, and meanwhile, the equipment ID of the intelligent sound box equipment can be carried. Like this, intelligent audio amplifier system server alright return concrete image information for corresponding intelligent audio amplifier equipment for family members can long-rangely look over the condition of infant through the display screen of intelligent audio amplifier equipment.

In addition, the academician may need to return visits to some lying-in women, and according to the scheme provided by the embodiment of the application, the pregnant women can be left with messages through the intelligent sound box system server, and the time can be reserved for audio and video online communication, or the return visits of direct voice questionnaires, and the like.

In addition, the intelligent sound box equipment can be connected with IoT equipment of the user, which is related to health and the like, through technologies such as wireless WiFi and Bluetooth, so that the intelligent sound box equipment plays a role of a smart center, and services such as monitoring and reminding of specific health data are realized. For example, a user may establish a network connection with an IoT device, such as a thermometer, hygrometer, camera, etc., and a smart speaker device. Therefore, the monitoring data of the IoT equipment can be submitted to the server of the intelligent loudspeaker box system, the server reads the data, and if abnormal conditions are found, reminding can be carried out. For example, the server can store the proper temperature and humidity range of the pregnant woman or the baby, and can remind the user if the temperature and humidity submitted by a certain device are beyond the proper range. In addition, can also install image acquisition devices such as camera in positions such as crib top, in-process such as baby's sleep, can carry out image acquisition, intelligent audio amplifier system can carry out the analysis to the image of gathering, if the discovery has baby's mouth nose to be blockked up the circumstances such as, can send out warning information through intelligent audio amplifier equipment, avoids the baby dangerous.

Furthermore, the first user may have a need to rent a relatively specialized monitoring or detecting device, for example, a pregnant woman may need to frequently perform fetal heart monitoring by late pregnancy, and a specialized fetal heart monitor may need to be rented for home monitoring; alternatively, in order to facilitate jaundice detection for newborns, a jaundice detector may be rented, and so on. In view of the above requirements, the information path provided by the embodiments of the present application can also be used to implement the above requirements. Specifically, the user may say "i want to rent one fetal heart monitor" to the smart speaker device, and so on, the server may forward the specific lease request to the information system of the associated institution. After receiving the lease request, the information system of the institution can determine the second ID of the user according to the equipment ID of the specific intelligent sound box equipment, further inquire information such as the name and the address of the user filled in the registration of the user, and then send the specific equipment to the address of the user in an express way and the like. Of course, before sending, the smart speaker device may also confirm the information such as the address to the user, so as to avoid sending errors. After the user receives a specific instrument, a specific detection or monitoring result can be provided to the academy through the intelligent sound box system, the academy information system distributes the specific detection or monitoring data to a specific doctor and the like to read the specific detection or monitoring data, and the specific reading result can still be fed back to the user through the intelligent sound box system.

The following describes in detail a specific technical solution provided in an embodiment of the present application.

Example one

First, the first embodiment provides an information interaction system, and referring to fig. 1, the system may specifically include:

In particular, the smart sound box system server may store information about the first user, including associated hospital information, and some personal information of the user, such as the expected delivery date information of the pregnant woman, the type of information of interest, and the like. Additionally, the first user's visit, examination time, etc. may be included. The related hospital information, personal information, and the like can be submitted to the server by the first user through the smart sound box device for saving (for example, input is performed through a touch screen of the smart sound box device, or information of various aspects is input through multiple turns of conversations with the smart sound box device, and the like). The information about the interest points of the user and the like can be counted by the server according to the historical behavior data and the like of the user. And the specific visit time, examination time, etc. may be provided by the hospital-side information system. For example, in an implementation manner, the information stored by the server may specifically be as shown in table 1 (where the same user may be identified between the server and the information system on the hospital side by the device ID of the smart speaker device):

TABLE 1

In addition, for the information system on the hospital side, the corresponding relationship between the second ID and the device ID of the first user may also be saved, and in addition, the information such as the name, address, and related case of the first user may also be included, for example, in a specific implementation, the information saved in the information system on the hospital side may be as shown in table 2:

TABLE 2

Of course, in the same scenario, only some of the information stored in the service end of the smart sound box system and the information stored in the hospital-side information system may be used.

As described above, the first user can interact with the hospital side through the above-described system for various types of information. For example, the server of the smart sound box system further stores information of a designated hospital associated with the first user; at this time, the smart sound box device is specifically configured to receive a registration/appointment check request initiated by the first user, and forward the request to the information system on the hospital side through the smart sound box system server; the hospital-side information system is specifically configured to forward the registration/reservation check request of the first user to a client providing registration/reservation check service for processing, and return a registration/reservation check result to the smart speaker system server, so that the registration/reservation check request is forwarded to the smart speaker device associated with the first user through the smart speaker system server for output. It should be noted that the intelligent sound box system server may carry the device ID information associated with the first user when forwarding the registration/reservation check request, and after receiving the registration/reservation check request, the hospital-side information system may first determine the second ID of the corresponding user in the hospital information system according to the device ID, and then send the second ID to the client providing the registration/reservation check service for processing. And subsequently, when a processing result is returned, the equipment ID information associated with the user can also be carried, so that the server side of the intelligent sound box system can forward the processing result accordingly.

Or, in another case, the information system at the hospital side may be specifically configured to submit the course content information to the smart speaker system server; at this time, the smart sound box device is specifically configured to receive a request for performing course learning initiated by the first user, and submit the request to the smart sound box system server; the smart sound box system server is specifically configured to determine designated hospital information associated with the first user, and forward the course content information provided by the information system on the hospital side to the smart sound box device associated with the first user for output.

In this case, the smart sound box system server may be further configured to notify the information system on the hospital side after the first user completes the learning, so that the information system on the hospital side records the learning condition of the first user.

In addition, the information system at the hospital side may be specifically configured to submit, to the smart sound box system server, course content for pushing to a specified first user; at this time, the smart speaker system server may be further configured to push the course content to the smart speaker device associated with the specified patient.

Furthermore, the smart speaker device is specifically configured to receive a request for renting detection/monitoring devices, which is initiated by the first user, and forward the request to the information system on the hospital side through the smart speaker system server; at this time, the information system on the hospital side is specifically configured to forward the request of the rental detection/monitoring device to a client providing a device rental service for processing, and return a rental result to the smart speaker system server, so that the rental result is forwarded to the smart speaker device associated with the first user through the smart speaker system server for output.

In this case, the smart sound box device may be further configured to receive a request for interpreting detection/monitoring data initiated by the first user, and forward the request to the information system on the hospital side through the smart sound box system server; at this time, the information system on the hospital side may be further configured to forward the interpretation request to a corresponding doctor user client for processing, and return the interpretation result to the smart speaker system server, so as to forward the interpretation request to the smart speaker device associated with the first user through the smart speaker system server for output.

In addition, the intelligent sound box device can be further used for receiving a request for visiting the inpatient, which is initiated by the first user, and forwarding the request to the information system at the hospital side through the intelligent sound box system server; at this time, the information system on the hospital side may be specifically configured to determine a bed associated with the first user, and return image data acquired by the image acquisition device associated with the bed to the smart sound box system server, so as to forward the image data to the smart sound box device associated with the first user through the smart sound box system server for output.

During specific implementation, the intelligent sound box system server can also be used for storing a standard knowledge base; at this moment, intelligence audio amplifier equipment can also be used to: receiving a knowledge question and answer request submitted by a first user, and submitting the knowledge question and answer request to the intelligent sound box system server; the intelligent sound box system server can also be used for obtaining answer information by inquiring the standard knowledge base and returning the answer information to the intelligent sound box device for output.

At this time, the intelligent sound box system server may be further configured to forward the knowledge question and answer request of the first user to the information system on the hospital side if the standard knowledge base does not have corresponding answer information, or the answer in the standard knowledge base does not meet the requirement of the first user; the information system at the hospital side may be further configured to forward the knowledge question-answering request to a second user client for answering, and return an answer result to the smart sound box system server, so that the answer result is forwarded to the smart sound box device associated with the first user through the smart sound box system server for output.

In addition, intelligent audio amplifier equipment still is used for, through being connected with the healthy class's of medical treatment thing networking device, right the data that thing networking device gathered are monitored to compare with the normal data scope that the target scene is correlated with, if there is the anomaly, then provide the prompt message. Wherein, thing networking equipment includes: the system comprises an environmental data monitoring device, a human health index monitoring device, or a growth and development index monitoring device and the like. For example, specific environmental data may include indoor temperature, humidity, etc.; the human health index can comprise blood pressure, blood sugar, blood fat, heart rate and the like; the growth and development indexes can include height, weight, head circumference and the like of the child. According to the scheme provided by the embodiment of the application, the monitoring data of the equipment can be submitted to the server side through the intelligent sound box equipment, and the feedback result of whether the data are normal or not can be obtained.

In addition, during specific implementation, the intelligent sound box device can also receive information pushed by the intelligent sound box system server. The specific pushed information may include information submitted to the intelligent sound box system server by the hospital-side information system. For example, information of learning class and the like may be included. Or, the method can also comprise information which is submitted to the hospital-side information system by a terminal device associated with a second user and needs to be directionally pushed to the first user. For example, a doctor is a dedicated doctor of a patient, a fixed doctor provides medical services for the patient, and at this time, the doctor may push related information to the patient, which specifically may include an examination/visit time reminding message, a medication reminding message, or an examination result message, and the like. In this way, the first user can receive the various information configured by the second user through the smart sound box device, and the configuration by the first user is not required.

Moreover, the information that intelligence audio amplifier server side was pushed can also include: recommending information determined according to historical data of the first user in the process of acquiring medical services, wherein the recommending information comprises: service recommendation information, commodity object recommendation information, or application recommendation information. For example, the specifically recommended services may include a housekeeping service, a physical examination service, and the like. The specific recommended commodity object may be a commodity object related to the first user, for example, if a certain first user has a high blood sugar ratio, the recommended commodity object may include a blood sugar meter, a blood sugar test strip, and the like. The specifically recommended applications may include health-related applications, etc., for example, fitness-like applications may be recommended if a first user is relatively obese, etc. It should be noted that, in the case of performing information recommendation, whether to perform pushing may be determined according to information such as a version or a model of the smart sound box device associated with the first user. For example, if a smart sound box device associated with a certain first user is provided with a display screen, pushing of recommendation information may be performed, so that the user can perform operations such as purchase and download. Otherwise, if the smart sound box device of the first user does not have the display screen, the recommendation information does not need to be pushed.

In particular implementation, the hospital-side information system may include an information system developed by a third-party system development service cooperating with the hospital; at this time, the smart sound box system server may be further configured to establish a correspondence between the first ID of the first user and the device ID of the associated smart sound box device; the information system at the hospital side is further used for establishing a corresponding relation between the second ID of the first user and the equipment ID of the associated intelligent sound box equipment; in this way, when the information about the target first user is forwarded to the other party between the server of the intelligent sound box system and the information system at the hospital side, the information can carry the device ID information of the intelligent sound box device associated with the target first user, so that the receiver of the information can perform the identity identification of the first user through the device ID and the corresponding relationship established in the respective systems.

In a word, according to the embodiment of the application, an information link can be provided between the first user and the hospital side through the intelligent sound box device and the server side thereof, so that the first user and the hospital side can be connected online, convenience is provided for the first user, and resources of the hospital side can be saved.

Example two

The second embodiment corresponds to the first embodiment, and provides an information interaction method from the perspective of the smart speaker device, with reference to fig. 3, where the method may specifically include:

s301: the smart sound box device receives a request initiated by a first user;

s302: submitting the request to an intelligent sound box system server so that the intelligent sound box system server forwards the request to an associated information system at the hospital side, and the information system at the hospital side processes the request and returns the processed result to the intelligent sound box system server;

s303: and receiving and outputting the processing result information forwarded by the intelligent sound box system server.

In a specific implementation, the request initiated by the first user may include: a registration/reservation examination request, wherein the hospital-side information system is configured to perform registration/reservation examination for the first user, and the processing result includes: registration/appointment check results.

Or, the request initiated by the first user includes: a request for learning courses set by a hospital side is made; the intelligent sound box system server is used for returning the course content information submitted by the hospital side information system associated with the first user in advance to the intelligent sound box device.

Or, the request initiated by the first user includes: the method comprises the steps that a request for renting detection/monitoring equipment provided by a hospital party is made, an information system on the hospital side is used for processing the renting request, the detection/monitoring equipment is sent to a first user through an equipment management client side or an equipment supplier, and the processing result comprises a renting result and sending related information.

Alternatively, the patient-initiated request may further include: and the hospital side information system is also used for forwarding the reading request to a corresponding doctor user client for processing and returning the reading result to the intelligent sound box system server.

Alternatively, the patient-initiated request comprises: and the hospital-side information system is used for determining the bed associated with the first user and returning the image data acquired by the image acquisition equipment associated with the bed to the intelligent sound box system server.

Alternatively, the patient-initiated request further comprises: and the intelligent sound box system server is also used for obtaining corresponding answer information by inquiring a pre-established standard knowledge base and returning the answer information to the intelligent sound box equipment for outputting.

In addition, the data collected by the Internet of things equipment can be monitored by being connected with the medical health type Internet of things equipment, the data are compared with a normal data range associated with a target scene, and if the data are abnormal, prompt information is provided.

And moreover, the information pushed by the intelligent sound box system server side can be received.

The pushed information comprises information submitted to the intelligent sound box system server side by the hospital side information system.

EXAMPLE III

The third embodiment is also corresponding to the first embodiment, and provides an information interaction method from the perspective of the smart speaker system server, referring to fig. 4, where the method may specifically include:

s401: the intelligent sound box system server receives a request initiated by a first user through intelligent sound box equipment;

s402: the request is forwarded to an information system at the hospital side, and the information system at the hospital side processes the request and returns the processed result to the server of the intelligent sound box system;

s403: and returning the processing result to the intelligent sound box device for outputting.

Wherein the hospital-side information system includes an information system developed by a third-party system development facilitator who cooperates with the hospital; at this time, a corresponding relationship between the first ID of the first user and the device ID of the associated smart speaker device may also be established, and when the message about the target first user is forwarded to the other party between the smart speaker system server and the information system on the hospital side, the device ID information of the smart speaker device associated with the target first user is carried, so that the recipient of the message performs the identification of the first user through the device ID and the corresponding relationship established in each system.

Wherein the first user-initiated request comprises: a request for learning courses set by a hospital side is made; at this time, the learning condition of the first user can be fed back to the information system at the hospital side, so that the information system at the hospital side can perform learned class hour statistics on the first user.

Additionally, the patient-initiated request may further include: a knowledge question and answer request; at this time, the corresponding answer information can be obtained by inquiring a pre-established standard knowledge base and returned to the intelligent sound box device for output.

Moreover, the information can be pushed to the intelligent sound box device. The information to be pushed to the appointed first user submitted by the hospital side information system can be pushed to the intelligent sound box device. Or pushing information which is interesting or needed by the first user to the intelligent sound box device according to the user portrait information of the first user.

Example four

A fourth embodiment is also corresponding to the first embodiment, and provides an information interaction method from the perspective of the hospital side information system, and referring to fig. 5, the method may specifically include:

s501: the hospital side information system receives a request forwarded by a server of the intelligent sound box system, wherein the request is initiated by a first user through intelligent sound box equipment;

s502: processing the request and obtaining a processing result;

s503: and returning the processing result to the intelligent sound box system server so that the intelligent sound box system server returns the processing result to the intelligent sound box device for output.

EXAMPLE five

In the foregoing embodiments, the intelligent sound box system is mainly combined with the information system at the hospital side to provide various medical services required by the first user. In the fifth embodiment, a service can be provided for a second user such as a doctor by combining the smart sound box system with the information system on the hospital side. Specifically, the service provided to the second user may mainly be a service such as a reminder of work task information. For example, a dentist makes an appointment with a dental filling service for a plurality of patients, and since the dental filling service is time-consuming, the patients are usually required to be diagnosed at the appointed date and time, otherwise the doctor and other patients may be affected greatly. In the prior art, a doctor usually records an appointment for a patient in a notebook (paper or electronic) manner, including an address, a contact and the like of the patient, and reminds a patient user by calling or the like when an appointed time is coming. However, the physician may forget about the particular appointment, fail to remind the patient in a timely manner, and so on. In addition, a surgeon may schedule multiple operations in a future period of time, and the traditional reminding mode may also have the situation that the reminding is not in place, for example, the reminding is carried out by a mobile phone, but the reminding information is inundated by other information due to the complexity of the information on the mobile phone, and the like. Of course, the specific work task information may also include a work task generated according to a request initiated by the first user through the smart speaker device, for example, if a certain first user needs to interpret a piece of monitoring data, the information system on the hospital side may push the work task to a certain second user, and so on.

Therefore, the fifth embodiment of the present application further provides an information interaction method from the perspective of the second user, that is, the second user may be equipped with an intelligent sound box device, and regarding the work task information of the second user, the information system on the hospital side may be submitted to the intelligent sound box server, and then, the information system is pushed to the intelligent sound box device of the specific second user by the intelligent sound box server. Therefore, the second user can obtain information such as specific work task arrangement or plan and the like through the voice information broadcasted by the intelligent sound box device. Specifically, referring to fig. 6, the method may specifically include:

s601: the intelligent sound box equipment associated with a second user receives work task information pushed by a server of the intelligent sound box system, wherein the work task information is submitted to the server of the intelligent sound box system by an information system at a hospital side, and the second user is a user providing medical service;

s602: and carrying out voice output on the work task information.

Specifically, the work task includes: and generating a work task according to a request initiated by the first user through the intelligent sound box device. Or, the work task includes: and generating a work task according to the reservation information or the historical inspection information of the service object associated with the second user.

EXAMPLE six

In practical application, besides the interaction of medical service information between the first user and the second user through the smart sound box system, related services can be provided for other types of users. For example, a patient may need to be supervised or reminded by other family members during taking medicine, and the like, and for this reason, in this embodiment of the application, relevant reminding information may also be provided to a third user (that is, a user having a family membership with the first user) through the smart sound box server and the device, so as to remind the third user to supervise or remind the first user, and the like. Specifically, referring to fig. 7, a sixth embodiment provides an information interaction method, which specifically includes:

s701: the method comprises the steps that a third user-associated intelligent sound box device receives reminding information which is pushed by an intelligent sound box system server and is related to a first user, wherein the reminding information is submitted to an information system at a hospital side by a second user through terminal equipment, and is submitted to the intelligent sound box system server by the information system at the hospital side, the second user is a user providing medical service, the first user is a user with a medical service acquiring requirement, and the second user is a user with a family member relationship with the first user;

s702: and outputting the reminding information in a voice mode.

EXAMPLE seven

In the foregoing embodiments, the description is mainly given for applications in medical scenes, and in practical applications, in other scenes, a bridge for information interaction may be provided between two parties of other types of services through the smart sound box system. For example, a school provides a remote course learning service, a specific student can learn online, and during the learning process, there may be some interaction requirements between the student and the school, for example, including renewal, course upgrade, and so on. For this reason, a seventh embodiment of the present application further provides an information interaction method, which may specifically include, with reference to fig. 8:

s801: the smart sound box device receives a request initiated by a first user; the first user is a user with remote course learning requirements;

s802: submitting the request to an intelligent sound box system server so that the intelligent sound box system server forwards the request to an associated information system at the school side, and the information system at the school side processes the request and returns the processed result to the intelligent sound box system server;

s803: and receiving the processing result information forwarded by the intelligent sound box system server and outputting the voice.

For the parts of the second to seventh embodiments which are not described in detail, reference may be made to the description of the first embodiment, and detailed description thereof is omitted.

It should be noted that, in the embodiments of the present application, the user data may be used, and in practical applications, the user-specific personal data may be used in the scheme described herein within the scope permitted by the applicable law, under the condition of meeting the requirements of the applicable law and regulations in the country (for example, the user explicitly agrees, the user is informed, etc.).

Corresponding to the second embodiment, the embodiment of the present application further provides an information interaction apparatus, referring to fig. 9, where the apparatus is applied to an intelligent speaker device, and includes:

a first request receiving unit 901, configured to receive a request initiated by a first user; the first user is a user with a requirement for acquiring medical service;

a first request submitting unit 902, configured to submit the request to a smart speaker system server, so that the smart speaker system server forwards the request to an associated information system on a hospital side, where the information system on the hospital side processes the request and obtains a processing result, and then returns the processing result to the smart speaker system server;

and the first information output unit 903 is configured to receive and output the processing result information forwarded by the smart sound box system server.

Wherein the first user-initiated request comprises: a registration/reservation examination request, wherein the hospital-side information system is configured to perform registration/reservation examination for the first user, and the processing result includes: registration/appointment check results.

Or, the request initiated by the first user further includes: and the hospital side information system is also used for forwarding the reading request to a corresponding doctor user client for processing and returning the reading result to the intelligent sound box system server.

Or, the request initiated by the first user includes: and the hospital-side information system is used for determining the bed associated with the first user and returning the image data acquired by the image acquisition equipment associated with the bed to the intelligent sound box system server.

Or, the request initiated by the first user further includes: and the intelligent sound box system server is also used for obtaining corresponding answer information by inquiring a pre-established standard knowledge base and returning the answer information to the intelligent sound box equipment for outputting.

In a specific implementation, the apparatus may further include:

and the connection unit is used for monitoring the data acquired by the Internet of things equipment through connection with medical health type Internet of things equipment, comparing the data with a normal data range associated with a target scene, and providing prompt information if the data is abnormal.

Wherein, the thing networking device of medical health class includes: the system comprises an environmental data monitoring device, a human health index monitoring device or a growth and development index monitoring device.

In addition, the apparatus may further include:

and the push information receiving unit is used for receiving the information pushed by the server side of the intelligent sound box system.

Wherein the pushed information comprises: and the hospital side information system submits the information to the intelligent sound box system server.

Specifically, the information submitted to the intelligent sound box system server by the hospital side information system includes: and the terminal equipment associated with the second user submits the information which is required to be directionally pushed to the first user to the hospital side information system.

Wherein the information that needs to be directionally pushed to the first user includes: a review/visit time reminder message, a medication reminder message, or a review result message.

Or, the pushed information includes: recommending information determined according to historical data of the first user in the process of acquiring medical services, wherein the recommending information comprises: service recommendation information, commodity object recommendation information, or application recommendation information.

Corresponding to the three phases of the embodiment, the embodiment of the present application further provides an information interaction device, referring to fig. 10, where the information interaction device is applied to a server of an intelligent sound box system, and includes:

a request receiving unit 1001, configured to receive a request initiated by a first user through a smart speaker device;

the request forwarding unit 1002 is configured to forward the request to an information system at a hospital side, where the information system at the hospital side processes the request and returns the processed result to the smart speaker system server;

and a processing result returning unit 1003, configured to return the processing result to the smart speaker device for output.

Wherein the hospital-side information system includes an information system developed by a third-party system development facilitator who cooperates with the hospital;

the apparatus may further include:

and the corresponding relation establishing unit is used for establishing a corresponding relation between the first ID of the first user and the equipment ID of the associated intelligent sound box equipment, and carrying the equipment ID information of the intelligent sound box equipment associated with the target first user when the information about the target first user is forwarded to the other party between the intelligent sound box system server and the information system at the hospital side, so that a receiver of the information can identify the identity of the first user through the equipment ID and the corresponding relation established in the respective systems.

Wherein the first user-initiated request comprises: a request for learning courses set by a hospital side is made;

the apparatus may further include:

and the learning condition feedback unit is used for feeding back the learning condition of the first user to the information system at the hospital side so that the information system at the hospital side can carry out the study class hour statistics on the first user.

Wherein the patient-initiated request further comprises: a knowledge question and answer request;

the apparatus may further include:

and the answer information returning unit is used for obtaining corresponding answer information by inquiring a pre-established standard knowledge base and returning the answer information to the intelligent sound box equipment for outputting.

In addition, the apparatus may further include:

and the information pushing unit is used for pushing information to the intelligent sound box device.

Specifically, the information pushing unit may be configured to:

and pushing the information to be pushed to the appointed first user, which is submitted by the hospital side information system, to the intelligent sound box equipment.

Or, the information pushing unit may specifically be configured to:

pushing recommendation information according to historical data of the first user in the process of acquiring medical services, wherein the recommendation information comprises: service recommendation information, commodity object recommendation information, or application recommendation information.

Corresponding to the fourth embodiment, the embodiment of the present application further provides an information interaction apparatus, referring to fig. 11, where the apparatus is applied to a hospital-side information system, and includes:

a request receiving unit 1101, configured to receive a request forwarded by a smart sound box system server, where the request is initiated by a first user through a smart sound box device;

a processing result obtaining unit 1102, configured to process the request and obtain a processing result;

and a processing result returning unit 1103, configured to return the processing result to the smart speaker system server, so that the smart speaker system server returns the processing result to the smart speaker device for output.

Corresponding to the fifth embodiment, an embodiment of the present application further provides an information interaction apparatus, referring to fig. 12, where the apparatus is applied to a smart speaker device associated with a second user, and includes:

a work task information receiving unit 1201, configured to receive work task information pushed by a service end of the intelligent sound box system, where the work task information is submitted to the service end of the intelligent sound box system by an information system on a hospital side, and the second user is a user providing medical services;

a work task information output unit 1202, configured to perform voice output on the work task information.

Wherein the work tasks include: and generating a work task according to a request initiated by the first user through the intelligent sound box device.

Or, the work task includes: and generating a work task according to the reservation information or the historical inspection information of the service object associated with the second user.

Corresponding to the sixth embodiment, an embodiment of the present application further provides an information interaction apparatus, referring to fig. 13, where the apparatus is applied to a third user-associated smart speaker device, and includes:

a reminding information receiving unit 1301, configured to receive reminding information related to a first user and pushed by a service end of an intelligent sound box system, where the reminding information is submitted to an information system on a hospital side by a second user through a terminal device, and is submitted to the service end of the intelligent sound box system by the information system on the hospital side, the second user is a user providing medical service, the first user is a user who has a need for obtaining medical service, and the second user is a user who has a family membership relationship with the first user;

a reminding information output unit 1302, configured to output the reminding information in a voice.

Corresponding to the seventh embodiment, the embodiment of the present application further provides an information interaction apparatus, referring to fig. 14, where the apparatus is applied to an apparatus including:

a second request receiving unit 1401, configured to receive a request initiated by a first user; the first user is a user with remote course learning requirements;

a second request submitting unit 1402, configured to submit the request to a smart speaker system server, so that the smart speaker system server forwards the request to an associated information system on the school side, where the information system on the school side processes the request and obtains a processing result, and then returns the processing result to the smart speaker system server;

and a second information output unit 1403, configured to receive the processing result information forwarded by the smart sound box system server and perform voice output.

In addition, the present application also provides a computer readable storage medium, on which a computer program is stored, which when executed by a processor implements the steps of the method described in any of the preceding method embodiments.

And a computer system comprising:

one or more processors; and

a memory associated with the one or more processors for storing program instructions that, when read and executed by the one or more processors, perform the steps of the method of any of the preceding method embodiments.

Fig. 15 illustrates an architecture of a computer system, which may include, in particular, a processor 1510, a video display adapter 1511, a disk drive 1512, an input/output interface 1513, a network interface 1514, and a memory 1520. The processor 1510, video display adapter 1511, disk drive 1512, input/output interface 1513, network interface 1514, and memory 1520 may be communicatively coupled via a communication bus 1530.

The processor 1510 may be implemented by a general-purpose CPU (Central Processing Unit), a microprocessor, an Application Specific Integrated Circuit (ASIC), or one or more Integrated circuits, and is configured to execute related programs to implement the technical solution provided by the present Application.

The Memory 1520 may be implemented in the form of a ROM (Read Only Memory), a RAM (Random Access Memory), a static storage device, a dynamic storage device, or the like. The memory 1520 may store an operating system 1521 for controlling the operation of the electronic device 1500, a Basic Input Output System (BIOS) for controlling low-level operations of the electronic device 1500. In addition, a web browser 1523, a data storage management system 1524, an information interaction processing system 1525, and the like may also be stored. The information interaction processing system 1525 may be an application program that implements the operations of the foregoing steps in this embodiment of the application. In summary, when the technical solution provided by the present application is implemented by software or firmware, the relevant program codes are stored in the memory 1520 and called for execution by the processor 1510.

The input/output interface 1513 is used for connecting an input/output module to realize information input and output. The i/o module may be configured as a component in a device (not shown) or may be external to the device to provide a corresponding function. The input devices may include a keyboard, a mouse, a touch screen, a microphone, various sensors, etc., and the output devices may include a display, a speaker, a vibrator, an indicator light, etc.

The network interface 1514 is used to connect a communication module (not shown) to enable the device to communicatively interact with other devices. The communication module can realize communication in a wired mode (such as USB, network cable and the like) and also can realize communication in a wireless mode (such as mobile network, WIFI, Bluetooth and the like).

The bus 1530 includes a path to transfer information between the various components of the device, such as the processor 1510, the video display adapter 1511, the disk drive 1512, the input/output interface 1513, the network interface 1514, and the memory 1520.

It should be noted that although the above devices only show the processor 1510, the video display adapter 1511, the disk drive 1512, the input/output interface 1513, the network interface 1514, the memory 1520, the bus 1530, etc., in a specific implementation, the devices may also include other components necessary for proper operation. Furthermore, it will be understood by those skilled in the art that the apparatus described above may also include only the components necessary to implement the solution of the present application, and not necessarily all of the components shown in the figures.

From the above description of the embodiments, it is clear to those skilled in the art that the present application can be implemented by software plus necessary general hardware platform. Based on such understanding, the technical solutions of the present application may be essentially or partially implemented in the form of a software product, which may be stored in a storage medium, such as a ROM/RAM, a magnetic disk, an optical disk, etc., and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the method according to the embodiments or some parts of the embodiments of the present application.

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the system or system embodiments are substantially similar to the method embodiments and therefore are described in a relatively simple manner, and reference may be made to some of the descriptions of the method embodiments for related points. The above-described system and system embodiments are only illustrative, wherein the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.

The information interaction method, device and system provided by the present application are introduced in detail, and a specific example is applied in the text to explain the principle and the implementation of the present application, and the description of the above embodiment is only used to help understand the method and the core idea of the present application; meanwhile, for a person skilled in the art, according to the idea of the present application, the specific embodiments and the application range may be changed. In view of the above, the description should not be taken as limiting the application.

Claims

1. An information interaction system, comprising:

2. The system of claim 1,

the hospital-side information system includes an information system developed by a third-party system development facilitator who cooperates with the hospital;

the intelligent sound box system server is further used for establishing a corresponding relation between the first ID of the first user and the equipment ID of the associated intelligent sound box equipment;

the information system at the hospital side is further used for establishing a corresponding relation between the second ID of the first user and the equipment ID of the associated intelligent sound box equipment;

when the information about the target first user is forwarded to the other side between the intelligent sound box system server and the information system at the hospital side, the information carries the equipment ID information of the intelligent sound box equipment associated with the target first user, so that the receiver of the information can conveniently identify the identity of the first user through the equipment ID and the corresponding relation established in the respective systems.

3. An information interaction method, comprising:

4. The method of claim 3,

the first user-initiated request comprises: a registration/reservation examination request, wherein the hospital-side information system is configured to perform registration/reservation examination for the first user, and the processing result includes: registration/appointment check results.

5. The method of claim 3,

the first user-initiated request comprises: a request for learning courses set by a hospital side is made; the intelligent sound box system server is used for returning the course content information submitted by the hospital side information system associated with the first user in advance to the intelligent sound box device.

6. The method of claim 3,

the first user-initiated request comprises: the method comprises the steps that a request for renting detection/monitoring equipment provided by a hospital party is made, an information system on the hospital side is used for processing the renting request, the detection/monitoring equipment is sent to a first user through an equipment management client side or an equipment supplier, and the processing result comprises a renting result and sending related information.

7. The method of claim 6,

the first user-initiated request further comprises: and the hospital side information system is also used for forwarding the reading request to a corresponding doctor user client for processing and returning the reading result to the intelligent sound box system server.

8. The method of claim 3,

the first user-initiated request comprises: and the hospital-side information system is used for determining the bed associated with the first user and returning the image data acquired by the image acquisition equipment associated with the bed to the intelligent sound box system server.

9. The method of claim 3,

the first user-initiated request further comprises: and the intelligent sound box system server is also used for obtaining corresponding answer information by inquiring a pre-established standard knowledge base and returning the answer information to the intelligent sound box equipment for outputting.

10. The method of claim 3, further comprising:

the data collected by the Internet of things equipment are monitored by being connected with the medical health type Internet of things equipment, the data are compared with a normal data range associated with a target scene, and prompt information is provided if the data are abnormal.

11. The method of claim 3,

the medical health type Internet of things equipment comprises: the system comprises an environmental data monitoring device, a human health index monitoring device or a growth and development index monitoring device.

12. The method of claim 3, further comprising:

and receiving the information pushed by the server side of the intelligent sound box system.

13. The method of claim 12,

the pushed information includes: and the hospital side information system submits the information to the intelligent sound box system server.

14. The method of claim 12,

the information that hospital side information system submitted to intelligent audio amplifier system server includes: and the terminal equipment associated with the second user submits the information which is required to be directionally pushed to the first user to the hospital side information system.

15. The method of claim 14,

the information needing to be directionally pushed to the first user comprises: a review/visit time reminder message, a medication reminder message, or a review result message.

16. The method of claim 12,

the pushed information includes: recommending information determined according to historical data of the first user in the process of acquiring medical services, wherein the recommending information comprises: service recommendation information, commodity object recommendation information, or application recommendation information.

17. An information interaction method, comprising:

18. The method of claim 17,

the method further comprises the following steps:

and when a message about the target first user is forwarded to the other party between the intelligent sound box system server and the information system at the hospital side, carrying the equipment ID information of the intelligent sound box equipment associated with the target first user, so that a message receiver can identify the identity of the first user through the equipment ID and the corresponding relation established in the respective systems.

19. The method of claim 17,

the first user-initiated request comprises: a request for learning courses set by a hospital side is made;

the method further comprises the following steps:

and feeding back the learning condition of the first user to the information system at the hospital side so that the information system at the hospital side can perform learned class hour statistics on the first user.

20. The method of claim 17,

the patient-initiated request further comprises: a knowledge question and answer request;

the method further comprises the following steps:

and acquiring corresponding answer information by inquiring a pre-established standard knowledge base, and returning the answer information to the intelligent sound box equipment for output.

21. The method of claim 17, further comprising:

and carrying out information push on the intelligent sound box equipment.

22. The method of claim 21,

the to intelligence audio amplifier equipment carries out information push, include:

23. The method of claim 17,

24. An information interaction method, comprising:

processing the request and obtaining a processing result;

25. An information interaction method, comprising:

and carrying out voice output on the work task information.

26. The method of claim 25,

the work tasks include: and generating a work task according to a request initiated by the first user through the intelligent sound box device.

27. The method of claim 25,

the work tasks include: and generating a work task according to the reservation information or the historical inspection information of the service object associated with the second user.

28. An information interaction method, comprising:

and outputting the reminding information in a voice mode.

29. An information interaction method, comprising:

30. The utility model provides an information interaction device which characterized in that is applied to intelligent audio amplifier equipment, includes:

31. The utility model provides an information interaction device which characterized in that is applied to intelligent audio amplifier system server, includes:

32. An information interaction device, which is applied to a hospital-side information system, comprises:

33. An information interaction device is applied to a second user-associated intelligent sound box device and comprises:

34. An information interaction device, which is applied to a third user-associated smart speaker device, comprises:

35. An information interaction device is characterized by comprising:

36. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 29.

37. A computer system, comprising:

one or more processors; and

a memory associated with the one or more processors for storing program instructions that, when read and executed by the one or more processors, perform the steps of the method of any of claims 1 to 29.