CN113570326B - Alarm receiving and processing system and method - Google Patents
Alarm receiving and processing system and method Download PDFInfo
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- CN113570326B CN113570326B CN202110744021.4A CN202110744021A CN113570326B CN 113570326 B CN113570326 B CN 113570326B CN 202110744021 A CN202110744021 A CN 202110744021A CN 113570326 B CN113570326 B CN 113570326B
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- G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
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Abstract
The invention discloses a warning receiving and processing system and a warning receiving and processing method, comprising the following steps: the warning condition gathering server is used for collecting warning condition information and sending the warning condition information to the warning condition distributing server according to a preset sequence; the warning information distribution server is used for determining a team and a team to which the warning information belongs according to the warning information, and distributing the warning information to a team receiving and processing terminal of the team when the team to which the warning information belongs has the team receiving and processing terminal; when the team does not have a team alarm receiving and processing terminal, the alarm information is distributed to the team alarm receiving and processing terminal of the team; the team receiving and processing terminal is used for generating a team shunting notification bill according to the police information; the team receiving and processing terminal is used for generating a team shunting notification bill according to the warning information; and the middle team alarm receiving terminal is used for dispatching vehicles and fighters to give an alarm according to the large team shunting notification bill or the supporting team shunting notification bill. According to the invention, the pressure of the alarm receiving and processing terminal of the branch team for alarm processing is relieved by arranging the alarm receiving and processing terminal of the large team, so that the alarm receiving and processing efficiency is improved.
Description
Technical Field
The invention relates to the technical field of public safety, in particular to a warning receiving and processing system and a warning receiving and processing method.
Background
With the increase of urban scale, the police situation is rapidly increased, and the responsibility range of the emergency fire department is enlarged, so that the existing team alarm receiving and processing has a slightly insufficient strength. Due to the increase of the alarm receiving amount, the alarm receiving and processing of the alarm conditions of all areas under the jurisdiction is only handled by the fire control branch team, so that the alarm conditions are queued up and the optimal rescue opportunity is possibly delayed. Meanwhile, the requirements of society on fire rescue are higher and higher, and the alarm receiving and processing efficiency is required to be improved, so that the capability of coping with various emergencies is improved, and the public life and property safety is ensured.
In view of the above-mentioned needs, CN210410026354.3 discloses a method and a system for receiving and processing an alarm, which are based on incoming call alarm, and shunt incoming call alarm, when a great deal of incoming call is caused by a major event, shunt unimportant incoming call alarm to an automatic answering module, and process important incoming call alarm to generate alarm ticket. CN201610199535.5 discloses a method and a system for receiving and processing alarm, which can rapidly acquire basic information of an alarm person, does not need the alarm person to carry out alarm condition explanation, and improves the alarm efficiency.
The alarm receiving and processing method in the prior art avoids missed alarm receiving of the serious event alarm telephone and improves alarm receiving and processing efficiency, but the alarm receiving and processing methods in the prior art all carry out alarm receiving and processing through the same alarm receiving and processing module, and cannot realize multi-stage linkage alarm, so that the technical problem that alarm condition queuing and standing cases are caused when the alarm receiving amount is greatly increased, and the alarm receiving and processing efficiency is low is solved.
Disclosure of Invention
In view of the foregoing, it is necessary to provide a system and a method for receiving and processing alarms, which are used for solving the technical problem that the efficiency of receiving and processing alarms is low when the quantity of receiving and processing alarms is greatly increased because multistage linkage alarms cannot be realized in the prior art.
In a first aspect, the present invention provides a system for receiving and processing alarms, comprising: the system comprises an alarm condition gathering server, an alarm condition distributing server, a big team alarm receiving and processing terminal, a branch team alarm receiving and processing terminal and a middle team alarm receiving and processing terminal;
The warning condition gathering server is used for collecting warning condition information and sending the warning condition information to the warning condition distributing server according to a preset sequence;
The warning information distributing server is used for determining a team to which the warning information belongs and the supporting team according to the warning information, and distributing the warning information to the team receiving and processing terminal of the team when the team to which the warning information belongs has the team receiving and processing terminal; when the team receiving and processing alarm terminal does not exist in the affiliated team, the alarm information is distributed to the team receiving and processing alarm terminal of the affiliated team;
the team receiving and processing alarm terminal is used for generating a team shunting notification bill according to the alarm information;
the team receiving and processing alarm terminal is used for generating a team shunting notification bill according to the alarm information;
The mid-team warning receiving terminal is used for dispatching vehicles and warning fighters according to the large team shunting notification bill or the supporting team shunting notification bill.
In some possible implementations, the alert distribution server is further configured to determine, after the alert information is distributed to the team receiving and processing terminal, whether a response time of the team receiving and processing terminal is greater than a threshold response time, and if the response time of the team receiving and processing terminal is greater than the threshold response time, forward the alert information to the team receiving and processing terminal.
In some possible implementations, the mid-queue alarm receiving terminal is further configured to generate a confirmation feedback list after receiving the queue shunting notification list or the squad shunting notification list, and send the confirmation feedback list to the queue alarm receiving terminal and the squad alarm receiving terminal.
In some possible implementations, the alert distribution server includes: an address extraction unit, a jurisdiction determination unit, a platoon determination unit and a distribution unit;
The address extraction unit is used for extracting address information of a warning situation place from the warning situation information;
The jurisdiction determining unit is used for determining a team to which the police condition belongs and a team to which the police condition belongs according to the address information;
The team determining unit is used for determining whether the team receiving and processing alarm terminal exists in the affiliated team;
The distribution unit is used for distributing the alarm information to the team receiving and processing terminal of the affiliated team when the team receiving and processing terminal exists in the affiliated team; when the team to which the police situation belongs does not have the team receiving and processing terminal, the police situation information is distributed to the team receiving and processing terminal of the team to which the police situation belongs.
In some possible implementations, the big queue alarm terminal includes: a team case setting unit and a team dispatch unit;
the big team case setting unit is used for setting cases according to the warning information to generate big team case setting information;
The team dispatching unit is used for generating a team dispatching notice according to the warning information and a preset dispatching rule.
In some possible implementations, the team receiving and processing terminal includes: the system comprises a pre-judging unit, a team setting unit and a team dispatching unit;
The pre-judging unit is used for judging whether the warning information is generated in the team case setting unit or not;
The team case setting unit is used for setting cases according to the police information when the police information does not generate the team case setting information in the team case setting unit, so as to generate team case setting information;
And the team dispatching unit is used for generating a team shunting notification bill according to the police information and a preset dispatching rule when the police information does not generate the team case setting information in the team case setting unit.
In some possible implementations, the team receiving and processing alarm terminal further includes a repetition determination unit, where the repetition determination unit is configured to determine, before the team shunting notice is generated, whether there is a repetition between the historical team case setting information and the current team case setting information in a threshold period of time, and if there is a repetition, combine the current team case setting information and the historical team case setting information.
In some possible implementations, the alarm receiving system further includes: the mobile combat terminal and the command center display end;
The fighter is used for reporting the position and the site information of the vehicle to the command center display end through the mobile fighter terminal;
the command center display end is used for displaying the position and the site information of the vehicle in real time.
In some possible implementations, the preset order is a time-from-first-to-last order or an emergency order from important to minor.
The invention also provides a method for receiving and processing the alarm, which is suitable for the alarm receiving and processing system in any one of the implementation modes, and comprises the following steps:
Collecting alarm information through an alarm aggregation server, and sending the alarm information to the alarm distribution server according to a preset sequence;
Determining a team to which the warning situation belongs and the supporting team according to the warning situation information through a warning situation distribution server, and distributing the warning situation information to a team receiving and processing terminal of the team when the team to which the warning situation belongs has the team receiving and processing terminal; when the team receiving and processing alarm terminal does not exist in the affiliated team, the alarm information is distributed to the team receiving and processing alarm terminal of the affiliated team;
generating a queue shunting notification bill according to the warning information through a queue receiving and processing terminal;
Generating a queue shunting notification bill according to the alarm information through a queue receiving and processing terminal;
and dispatching vehicles and warning fighters according to the large team shunting notification bill or the supporting team shunting notification bill through the middle team warning receiving terminal.
According to the alarm receiving and processing system, the alarm receiving and processing terminals are additionally arranged, the alarm information collected by the alarm information collecting server is distributed to the alarm receiving and processing terminals of the big teams to which the alarm information of the alarm receiving and processing terminals belongs by the alarm information distributing server, and when the alarm receiving and processing terminals of the big teams do not exist, the alarm information is distributed to the alarm receiving and processing terminals of the branch teams, and the alarm receiving and processing pressure of the alarm receiving and processing terminals of the branch teams is effectively relieved through the cooperative alarm receiving and processing of the alarm receiving and processing terminals of the big teams, so that the alarm receiving and processing efficiency is improved.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings that are needed in the description of the embodiments will be briefly described below, it being obvious that the drawings in the following description are only some embodiments of the present invention, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1 is a schematic structural diagram of an embodiment of a warning receiving system according to an embodiment of the present invention;
FIG. 2 is a schematic diagram illustrating an embodiment of a police distributing server according to an embodiment of the present invention;
FIG. 3 is a schematic structural diagram of an embodiment of a team alarm terminal according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of an embodiment of a team alarm terminal according to an embodiment of the present invention;
Fig. 5 is a flowchart of an embodiment of a method for receiving and processing alarm according to an embodiment of the present invention.
Detailed Description
The following description of the embodiments of the present invention will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
The following description is presented to enable any person skilled in the art to make and use the invention. In the following description, details are set forth for purposes of explanation. It will be apparent to one of ordinary skill in the art that the present invention may be practiced without these specific details. In other instances, well-known structures and processes have not been described in detail so as not to obscure the description of the invention with unnecessary detail. Thus, the present invention is not intended to be limited to the embodiments shown, but is to be accorded the widest scope consistent with the principles and features disclosed herein.
The embodiment of the invention provides a system and a method for receiving and processing alarm, which are described in detail below.
Fig. 1 is a schematic diagram of an embodiment of a warning receiving and processing system according to an embodiment of the present invention, as shown in fig. 1, the warning receiving and processing system 10 includes: the system comprises an alarm condition gathering server 100, an alarm condition distributing server 200, a big team receiving and processing terminal 300, a branch team receiving and processing terminal 400 and a middle team receiving and processing terminal 500;
the alert condition aggregation server 100 is configured to collect alert condition information and send the alert condition information to the alert condition distribution server 200 according to a preset sequence;
Specifically, the alarm information can come from an alarm channel such as telephone alarm, internet of things alarm or Internet alarm, and the alarm information can include address information of an alarm place, identity of an alarm person, contact information of the alarm person and the like.
The warning information distributing server 200 is configured to determine a team and a team to which the warning information belongs according to the warning information, and distribute the warning information to the team receiving and processing terminal 300 of the team when the team receiving and processing terminal 300 exists in the team to which the warning information belongs; when the team receiving and processing terminal 300 does not exist in the affiliated team, the alarm information is distributed to the team receiving and processing terminal 400 of the affiliated team;
specifically: determining police conditions according to the police condition information, namely: and determining the corresponding big teams and middle teams within the administrative division range according to the police information.
The team receiving and processing terminal 300 is used for generating a team shunting notification bill according to the warning information;
the team receiving and processing terminal 400 is used for generating a team shunting notification bill according to the warning information;
the mid-team alarm receiving terminal 500 is used for dispatching vehicles and fighters to alarm according to a large team shunting notification bill or a supporting team shunting notification bill.
It should be noted that: the team receiving and processing terminal 300, the team receiving and processing terminal 400, and the team receiving and processing terminal 500 may be a phone, a mobile phone, a tablet computer, a desktop computer, or the like.
Further to be described is: the preset sequence is a time-from-first-to-last sequence or an emergency from important to minor sequence. The specific preset sequence can be adjusted according to the actual situation, and the preset sequence is not limited to the two sequences, and is not described in detail herein.
But it should be understood that: when the preset sequence is a sequence of time from first to last, the alert aggregation server 100 needs to identify and judge the time of the alert information after collecting the alert information. When the preset order is the order from important to secondary, the alert aggregation server 100 needs to determine the emergency of the alert information after collecting the alert information.
According to the alarm receiving and processing system 10 provided by the embodiment of the invention, the alarm receiving and processing terminal 300 is additionally arranged, the alarm information collected by the alarm information collecting server 100 is firstly distributed to the alarm receiving and processing terminal 300 of a big team to which the alarm information of the big team receiving and processing terminal 300 belongs by the alarm distributing server 200, and when the alarm receiving and processing terminal 300 of the big team does not exist in the affiliated big team, the alarm information is distributed to the alarm receiving and processing terminal 400 of the branch team, and the alarm receiving and processing pressure of the alarm receiving and processing terminal 400 of the branch team is effectively relieved through the cooperative alarm receiving and processing of the alarm receiving and processing terminal 300 of the big team and the alarm receiving and processing terminal 400, so that the alarm receiving and processing efficiency is improved.
In addition, since the team receiving and processing terminal 400 is more familiar to the jurisdiction area than the team receiving and processing terminal 500, the receiving and processing efficiency can be further improved by firstly receiving and processing the alarm information through the team receiving and processing terminal 400, and the receiving and processing rationality is improved.
Further, in order to implement the large team receiving and processing terminal 300 and the team receiving and processing terminal 400 to record the alarm information of the fighter in the alarm process, in some embodiments of the present invention, the large team receiving and processing terminal 300 and the team receiving and processing terminal 400 are further used to synchronize with the middle team processing terminal 500.
Further, in order to avoid that when the alarm receiving amount is more, the alarm information is queued at the team receiving and processing terminal 400, so as to reduce the alarm receiving and processing efficiency, in some embodiments of the present invention, the alarm information distributing server 200 is further configured to determine whether the response time of the team receiving and processing terminal 300 is greater than the threshold response time after distributing the alarm information to the team receiving and processing terminal 300, and if the response time of the team receiving and processing terminal 300 is greater than the threshold response time, forward the alarm information to the team receiving and processing terminal 400.
Through the above arrangement, the situation information can be prevented from being unresponsive to the team receiving and processing terminal 300 for a long time, and the receiving and processing efficiency is further improved by forwarding the situation information unresponsive to the team receiving and processing terminal 300 for a long time to the team receiving and processing terminal 400.
It should be understood that: the threshold response time may be adjusted according to the actual situation, and is not particularly limited herein.
Further, in order to facilitate the recording and management of the alert processing situations by the team receiving and processing terminal 300 and the team receiving and processing terminal 400, in some embodiments of the present invention, the middle team receiving and processing terminal 500 is further configured to generate a confirmation feedback list after receiving the team shunting notification list or the team shunting notification list, and send the confirmation feedback list to the team receiving and processing terminal 300 and the team receiving and processing terminal 400.
Through the above arrangement, the team receiving and processing terminal 300 and the team receiving and processing terminal 400 can confirm that the alarm information has been processed by receiving the feedback list, so that the subsequent recording and management of the alarm processing situation are facilitated. For example: the time of receiving the alarm information and the time of receiving the feedback list can be used for determining whether the alarm receiving and processing efficiency meets the requirement.
Further, as shown in fig. 2, the alert distribution server 200 includes: an address extraction unit 210, a jurisdiction determination unit 220, a platoon determination unit 230, and a distribution unit 240;
the address extraction unit 210 is used for extracting address information of the alarm occurrence place from the alarm information;
the jurisdiction determining unit 220 is configured to determine, according to the address information, a team to which the police condition belongs and a team to which the police condition belongs;
the team determining unit 230 is configured to determine whether a team receiving and processing alarm terminal exists in the affiliated team;
The distributing unit 240 is configured to distribute alarm information to the team receiving and processing terminal 300 of the affiliated team when the team receiving and processing terminal 300 exists in the affiliated team; when the team to which the alarm belongs does not have the team receiving and processing terminal 300, the alarm information is distributed to the team receiving and processing terminal 400 of the team to which the alarm belongs.
Further, as shown in fig. 3, the team reception alarm terminal 300 includes: a big queue docketing unit 310 and a big queue dispatch unit 320;
the big team case setting unit 310 is used for setting cases according to the police information to generate big team case setting information;
the team dispatching unit 320 is configured to generate a team dispatching notice according to the alert information and the preset dispatching rule.
The preset dispatch rules can be different police dispatch schemes in real time according to the severity of the police condition.
Specifically: the alert information may include an alert severity, and the team dispatch unit 320 stores alert dispatch schemes corresponding to the alert severity in advance, and then determines the alert dispatch schemes according to the alert severity.
Further, as shown in fig. 4, the team reception alarm terminal 400 includes: a pre-judging unit 410, a team proposal unit 420 and a team dispatch unit 430;
the pre-judging unit 410 is configured to judge whether the alert information has generated big queue solution information in the big queue solution unit 310;
The supporting queue setting unit 420 is configured to set up a queue according to the alert information when the alert information does not generate big queue setting information in the big queue setting unit 310, and generate supporting queue setting information; namely: when the alert information has generated the big team case setting information at the big team case setting unit 310, repeated case setting at the team case setting unit 420 is impossible.
The team dispatching unit 430 is configured to generate a team shunting notification ticket according to the alert information and a preset dispatching rule when the alert information does not generate the team case setting information in the team case setting unit 310.
From the above description, it can be seen that: the difference between the team receiving and processing terminal 400 and the team receiving and processing terminal 300 is that the team receiving and processing terminal 400 includes the pre-judging unit 410, and by setting the pre-judging unit 410, the problem that the same alarm situation is repeatedly set up between the team receiving and processing terminal 300 and the team receiving and processing terminal 400, which results in repeated alarm output and resource waste can be avoided.
It should be noted that: in order to shorten the time for reaching the police place, the team shunting notification ticket and the supporting team shunting notification ticket both comprise an optimal police-out route for indicating the vehicle to travel to the police place.
Further, in order to avoid repeated case setting of the same alert information at the team receiving and processing terminal 300 and/or the team receiving and processing terminal 400, as shown in fig. 3, the team receiving and processing terminal 400 further includes a repeated judging unit 430, where the repeated judging unit 430 is configured to judge, before generating the team shunting notification, whether the historical team case setting information within the threshold period of time is repeated with the current team case setting information, and if so, combine the current team case setting information with the historical team case setting information.
By setting the repetition judging unit 430, the case setting information of the same alarm condition information in the threshold time period can be combined, so that repeated alarm is further avoided, the alarm receiving and processing efficiency is improved, and meanwhile, the resource waste is further avoided.
And it should be noted that: the threshold time period can be adjusted according to actual situations, and in some embodiments of the invention, the threshold time period is the first 15 minutes of the current warning information.
Further, in order to implement the monitoring of the alarm situation by the command center, in some embodiments of the present invention, as shown in fig. 1, the alarm receiving and processing system 10 further includes: mobile combat terminal 600 and command center display 700;
The fighter is used for reporting the position and the site information of the vehicle to the command center display end 700 through the mobile fighter terminal 600;
the command center display terminal 700 is used for displaying the position and the field information of the vehicle in real time.
The mobile combat terminal 600 may be a mobile phone, a smart watch, an intercom, a tablet computer, or a desktop computer.
Further, the field information can be field pictures or videos shot by fighters, field conditions described by the fighters and the like.
The embodiment of the invention also provides a method for receiving and processing alarm, which is suitable for the system 10 for receiving and processing alarm in any embodiment, as shown in fig. 5, and comprises the following steps:
s501, collecting alarm information through the alarm aggregation server 100, and sending the alarm information to the alarm distribution server 200 according to a preset sequence;
s502, determining a team and a team to which the warning situation belongs according to the warning situation information through the warning situation distribution server 200, and distributing the warning situation information to the team receiving and processing terminal 300 of the team when the team receiving and processing terminal 300 exists in the team to which the warning situation belongs; when the team receiving and processing terminal 300 does not exist in the affiliated team, the alarm information is distributed to the team receiving and processing terminal 400 of the affiliated team;
S503, generating a queue shunting notification bill according to the warning information through the queue receiving and processing terminal 300;
S504, generating a team shunting notification bill according to the warning information through the team receiving and processing terminal 400;
S505, dispatching vehicles and warning fighters according to the large team shunting notification bill or the supporting team shunting notification bill through the middle team warning receiving terminal 500.
According to the alarm receiving and processing system and method provided by the embodiment of the invention, the alarm receiving and processing terminal 300 is additionally arranged, the alarm information collected by the alarm information collecting server 100 is firstly distributed to the alarm receiving and processing terminal 300 of a big team to which the alarm information of the big team receiving and processing terminal 300 belongs by the alarm information distributing server 200, and when the alarm receiving and processing terminal 300 of the big team does not exist in the affiliated big team, the alarm information is distributed to the alarm receiving and processing terminal 400 of the branch team, and the alarm receiving and processing pressure of the alarm receiving and processing terminal 400 of the branch team is effectively relieved through the cooperative alarm receiving and processing of the alarm receiving and processing terminal 300 and the alarm receiving and processing terminal 400 of the branch team, so that the alarm receiving and processing efficiency is improved. Further, by setting the team receiving and processing terminal 400 to include the pre-judging unit 410, the problem that the same alarm situation is repeatedly found at the team receiving and processing terminal 300 and the team receiving and processing terminal 400 respectively, resulting in repeated alarm output and resource waste can be avoided by setting the pre-judging unit 410. Further, by setting the mobile combat terminal 600 and the command center display end 700, the command center can monitor the police situation.
Those skilled in the art will appreciate that all or part of the flow of the methods of the embodiments described above may be accomplished by way of a computer program to instruct associated hardware, where the program may be stored on a computer readable storage medium. Wherein the computer readable storage medium is a magnetic disk, an optical disk, a read-only memory or a random access memory, etc.
The foregoing describes in detail a system and a method for alarm receiving and processing provided by the embodiments of the present invention, and specific examples are applied to illustrate the principles and embodiments of the present invention, and the description of the foregoing examples is only for helping to understand the method and core ideas of the present invention; meanwhile, as those skilled in the art will have variations in the specific embodiments and application scope in light of the ideas of the present invention, the present description should not be construed as limiting the present invention.
Claims (7)
1. A system for receiving and processing alarms, comprising: the system comprises an alarm condition gathering server, an alarm condition distributing server, a big team alarm receiving and processing terminal, a branch team alarm receiving and processing terminal and a middle team alarm receiving and processing terminal;
The warning condition gathering server is used for collecting warning condition information and sending the warning condition information to the warning condition distributing server according to a preset sequence;
The warning information distributing server is used for determining a team to which the warning information belongs and the supporting team according to the warning information, and distributing the warning information to the team receiving and processing terminal of the team when the team to which the warning information belongs has the team receiving and processing terminal; when the team receiving and processing alarm terminal does not exist in the affiliated team, the alarm information is distributed to the team receiving and processing alarm terminal of the affiliated team;
the team receiving and processing alarm terminal is used for generating a team shunting notification bill according to the alarm information;
the team receiving and processing alarm terminal is used for generating a team shunting notification bill according to the alarm information;
the mid-team warning receiving terminal is used for dispatching vehicles and warning fighters according to the large team shunting notification bill or the supporting team shunting notification bill;
the alert distribution server includes: an address extraction unit, a jurisdiction determination unit, a platoon determination unit and a distribution unit;
The address extraction unit is used for extracting address information of a warning situation place from the warning situation information;
The jurisdiction determining unit is used for determining a team to which the police condition belongs and a team to which the police condition belongs according to the address information;
The team determining unit is used for determining whether the team receiving and processing alarm terminal exists in the affiliated team;
The distribution unit is used for distributing the alarm information to the team receiving and processing terminal of the affiliated team when the team receiving and processing terminal exists in the affiliated team; when the team to which the warning situation belongs does not have the team receiving and processing terminal, the warning situation information is distributed to the team receiving and processing terminal of the team to which the warning situation belongs;
The team receiving and processing terminal comprises: a team case setting unit and a team dispatch unit;
the big team case setting unit is used for setting cases according to the warning information to generate big team case setting information;
The team dispatching unit is used for generating a team dispatching notice according to the warning information and a preset dispatching rule;
the team receiving and processing terminal comprises: the system comprises a pre-judging unit, a team setting unit and a team dispatching unit;
The pre-judging unit is used for judging whether the warning information is generated in the team case setting unit or not;
The team case setting unit is used for setting cases according to the police information when the police information does not generate the team case setting information in the team case setting unit, so as to generate team case setting information;
and the team dispatching unit is used for generating a team shunting notification list according to the police information and a preset dispatching rule when the police information does not generate the team case setting information in the team case setting list.
2. The alert receiving and processing system according to claim 1, wherein the alert distribution server is further configured to determine, after the alert information is distributed to the team receiving and processing terminal, whether a response time of the team receiving and processing terminal is greater than a threshold response time, and if the response time of the team receiving and processing terminal is greater than the threshold response time, forward the alert information to the team receiving and processing terminal.
3. The alarm receiving and processing system according to claim 1, wherein the mid-queue alarm receiving terminal is further configured to generate a confirmation feedback list after receiving the queue shunting notification list or the queue shunting notification list, and send the confirmation feedback list to the queue alarm receiving and processing terminal and the queue alarm receiving and processing terminal.
4. The alert receiving and processing system according to claim 1, wherein the team alert receiving and processing terminal further includes a repetition determination unit configured to determine, before the generation of the team shunting notice, whether there is a repetition of the historical team standing information and the current team standing information within a threshold period of time, and if there is a repetition, combine the current team standing information and the historical team standing information.
5. The alarm receiving and handling system of claim 1, further comprising: the mobile combat terminal and the command center display end;
The fighter is used for reporting the position and the site information of the vehicle to the command center display end through the mobile fighter terminal;
the command center display end is used for displaying the position and the site information of the vehicle in real time.
6. The alarm receiving and processing system according to claim 1, wherein the predetermined sequence is a time-from-first-to-last sequence or an emergency-from-important-to-minor sequence.
7. A method of alarm receiving and processing adapted to the alarm receiving and processing system according to any one of claims 1 to 6, comprising:
Collecting alarm information through an alarm aggregation server, and sending the alarm information to the alarm distribution server according to a preset sequence;
Determining a team to which the warning situation belongs and the supporting team according to the warning situation information through a warning situation distribution server, and distributing the warning situation information to a team receiving and processing terminal of the team when the team to which the warning situation belongs has the team receiving and processing terminal; when the team receiving and processing alarm terminal does not exist in the affiliated team, the alarm information is distributed to the team receiving and processing alarm terminal of the affiliated team;
generating a queue shunting notification bill according to the warning information through a queue receiving and processing terminal;
Generating a queue shunting notification bill according to the alarm information through a queue receiving and processing terminal;
and dispatching vehicles and warning fighters according to the large team shunting notification bill or the supporting team shunting notification bill through the middle team warning receiving terminal.
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| CN202110744021.4A CN113570326B (en) | 2021-06-30 | 2021-06-30 | Alarm receiving and processing system and method |
| PCT/CN2022/093574 WO2023273673A1 (en) | 2021-06-30 | 2022-05-18 | Police-report receiving and handling system and method |
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| CN113570326A (en) | 2021-10-29 |
| WO2023273673A1 (en) | 2023-01-05 |
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