CN113537810A - Hotel robot delivery method and device - Google Patents
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Abstract
The invention discloses a delivery method of a hotel robot, which comprises the following steps: transmitting fetching information in the tour process, wherein the fetching information is used for prompting a target user to acquire a target article; and responding to the fetching request of the target user, and providing the target item to the target user. The all-weather service robot commonly equipped in the hotel replaces the guest room maintainer, and can provide the self-taking service of the guest needs in the non-guest room service time in an autonomous tour mode so as to meet the temporary guest need requirements of the resident, reduce the event that the hotel additionally arranges the guest room maintainers for distribution, and save the labor cost.
Description
Technical Field
The application relates to the technical field of service robots, in particular to a hotel robot object conveying method and device.
Background
At present, the common customer needs or consumables in the hotel rooms are as follows: "toothbrush, toothpaste, soap, bath lotion, slippers, comb", is usually replenished by the room maintainer as the room is cleaned every day. If the check-in user temporarily consumes more customer needs or the maintainers miss the replenishment of the customer needs when cleaning the room, the check-in user usually notifies the hotel foreground, and the foreground arranges the maintainers for distribution, so the problem is that: when a customer demands, the time period for guest room service is usually not unified, and a guest room maintainer needs to temporarily suspend the current manual task for distribution, so that more labor cost is caused, and the guest room maintenance efficiency is reduced; this problem is particularly acute in large hotels with a large number of guest rooms.
Disclosure of Invention
The invention provides a delivery method and a delivery device of a hotel robot, which are used for solving or partially solving the technical problem that more labor cost is caused because the conventional guest needs in a guest room are usually supplemented or delivered manually.
To solve the above technical problem, according to an alternative embodiment of the present invention, there is provided a method for delivering a hotel robot, including:
transmitting fetching information in the tour process, wherein the fetching information is used for prompting a target user to acquire a target article;
and responding to the fetching request of the target user, and providing the target item to the target user.
Optionally, the fetching information is transmitted in the tour process, including:
in the tour process, the fetching information is propagated in a voice broadcasting mode.
Optionally, the fetching information is transmitted in the tour process, including:
and in the tour process, sending instant communication information to a user terminal of the target user, wherein the instant communication information is used for prompting the target user to fetch the object.
Further, after the instant messaging information is sent to the user terminal of the target user, the delivery method further includes:
receiving feedback information of the target user;
determining the delivery time according to the feedback information;
and arriving at the check-in room of the target user based on the delivery time.
Optionally, the fetching information is transmitted in the tour process, including:
in the tour process, acquiring the position information of the living room of the target user;
and when the distance from the entering room is less than or equal to a preset value, the fetching information is transmitted.
Optionally, the providing the target item to the target user in response to the fetching request of the target user includes:
responding to the fetching request of the target user, and identifying the holding certificate provided by the target user;
and providing the target object based on the check-in voucher.
Furthermore, the check-in certificate is one of an NFC house card, an identity card and an application two-dimensional code.
Further, after the providing the target item, comprising:
generating a guiding voice according to the check-in certificate; the guiding voice is used for guiding the target user to obtain the target object.
According to another alternative embodiment of the present invention, there is provided a delivery apparatus for a hotel robot, including:
the system comprises a sending module, a receiving module and a processing module, wherein the sending module is used for spreading fetching information in the tour process, and the fetching information is used for prompting a target user to obtain a target object;
and the response module is used for responding to the fetching request of the target user and providing the target object for the target user.
According to another alternative embodiment of the present invention, there is provided a hotel robot, including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor implements the steps of the article delivery method according to any one of the above technical solutions when executing the computer program.
Through one or more technical schemes of the invention, the invention has the following beneficial effects or advantages:
the invention provides a delivery method through a hotel robot, which is characterized in that the robot continuously transmits fetching information in the process of autonomous tour to remind a target user of self-fetching a target object; if the target user needs to take the object, the hotel robot responds to the self-taking requirement of the target user and provides a corresponding target object; the design is that the room maintenance personnel usually provide the guest needs in a fixed time period, such as the supply of six small pieces, and the guest need requirements of the check-in personnel can be all-weather, so the all-weather service robot commonly equipped in the current hotel is used for replacing the room maintenance personnel, the guest need self-taking service can be provided in the non-room service time in an autonomous tour mode, the guest need requirement temporarily generated by the check-in personnel is met, the event that the hotel additionally arranges the room service personnel for distribution is reduced, the labor cost is saved, and the distribution efficiency is increased.
The foregoing description is only an overview of the technical solutions of the present invention, and the embodiments of the present invention are described below in order to make the technical means of the present invention more clearly understood and to make the above and other objects, features, and advantages of the present invention more clearly understandable.
Drawings
Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the invention. Also, like reference numerals are used to refer to like parts throughout the drawings. In the drawings:
fig. 1 shows a schematic flow chart of a delivery method of a hotel robot according to an embodiment of the invention;
fig. 2 shows a schematic diagram of a delivery device of a hotel robot according to another embodiment of the invention.
Detailed Description
In order to make the present application more clearly understood by those skilled in the art to which the present application pertains, the following detailed description of the present application is made with reference to the accompanying drawings by way of specific embodiments. Throughout the specification, unless otherwise specifically noted, terms used herein should be understood as having meanings as commonly used in the art. Accordingly, unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. If there is a conflict, the present specification will control. Unless otherwise specifically stated, various apparatuses and the like used in the present invention are either commercially available or can be prepared by existing methods.
In order to solve the problem of more labor cost caused by the manual supplement or distribution mode of the guest needs of the hotel guest room at present, the invention provides a method for carrying out distribution by using a hotel robot, and the overall thought is as follows:
transmitting fetching information in the tour process, wherein the fetching information is used for prompting a target user to acquire a target article; and responding to the fetching request of the target user, and providing the target item to the target user.
According to the scheme, the hotel service robot is used for distributing target articles, namely the guest needs (such as six small articles), fetching information is continuously transmitted in the tour process of the robot, and guestrooms are informed to check in personnel to take the guest needs by themselves at the moment; when the fetching information is received, the guest room holding personnel can decide whether to fetch the object or not according to the actual requirement; if the guest room check-in personnel need to fetch the objects, the hotel robot responds to the object fetching requirement of the guest room check-in personnel and provides the self-fetching service of the guest needs; by the method, the service robot commonly equipped in the hotel replaces the room maintenance personnel to provide the guest demand, so that the guest demand requirement temporarily generated by the resident is met, the event that the hotel additionally arranges the room service personnel for distribution is reduced, and the labor cost is saved.
In the following, the above-described scheme is further explained with reference to specific embodiments:
in an alternative embodiment, the above solution is applied to a hotel service robot, as shown in fig. 1, the steps of the delivery method of the hotel robot include:
s1: transmitting fetching information in the tour process, wherein the fetching information is used for prompting a target user to acquire a target article;
in particular, currently existing hotel service robots generally have the capability of autonomously touring in a designated area. In this embodiment, the hotel robot can be programmed to make autonomous tours in the room area of the hotel, equipped with drive wheels and guide wheels, in conjunction with a tour algorithm and navigation maps, to tour back and forth in the room area. The hotel robot is provided with a message sending device, and can actively send fetching information in the tour process so as to inform a target user with a demand that the target user can fetch a target object by himself at the moment. The target users can be a designated part of the clients or all the clients in the tour area of the robot. The robot is provided with a plurality of storage cabins on one's body for storing different target articles, after confirming user's getting thing demand, the robot can control the storage cabin and open and supply the user to get by oneself. In this embodiment, the target object refers to a consumable commonly used in a guest room, such as a hotel six-piece product, bottled drinking water, toilet paper, and other guest needs.
The message sending method has a plurality of selection modes:
firstly, in the tour process, the fetching information is propagated in a voice broadcasting mode.
Specifically, the robot patrols the in-process in guest room district corridor, notifies the target user through voice broadcast's mode, if: "you are good, have six small pieces needed". Informing a target user with a requirement to go out to take a thing through voice broadcasting; the voice broadcast has the advantages of simplicity, effectiveness and capability of simultaneously notifying many nearby clients.
Secondly, in the tour process, instant communication information is sent to the user terminal of the target user, and the instant communication information is used for prompting the target user to fetch objects.
Generally speaking, a user needs to register a mobile phone number and an identity card when the user stays in a hotel, so that instant communication information can be short messages, and if the user pays attention to a hotel WeChat service number or a public number, the robot can send messages through the service number or the public number; for a large chain hotel, if the user downloads the application program of the hotel, the instant messaging information can be sent through the application program.
The method for informing the user by adopting the instant messaging information has the advantages of strong directivity, no disturbance to other users, high flexibility, capability of sending information only aiming at specific clients and capability of sending information to all clients in a group.
No matter be voice broadcast or instant messaging, there is the user of demand when receiving the message, probably goes out to get the thing immediately, for reduce user latency, the robot can send again when being close apart from the target user and get thing information, promptly:
in the tour process, acquiring the position information of the living room of the target user; and when the distance from the entering room is less than or equal to a preset value, the fetching information is transmitted.
Optionally, the preset distance may be 5 to 10 meters, the robot may obtain the current check-in information of each guest room through the cloud server, so as to obtain the check-in room where the target user is located and the position information of the target user, and when the distance between the robot and the check-in room of the target user is smaller than the preset value, for example, 8 meters, the robot sends the fetching information to the target user. Therefore, when the target user receives the message and goes out to take the object, the robot is close to the doorway, and the waiting time of the target user is reduced.
In some possible cases, the target user has a fetching requirement and receives fetching information, but the fetching is not convenient at the current moment, for example, the user just goes out at the moment, or just deals with a matter, and the user can appoint a fetching time with the robot, which is mainly suitable for the instant messaging situation.
Optionally, after sending the instant messaging information to the target user, the delivery method further includes: receiving feedback information of the target user; determining the delivery time according to the feedback information; and arriving at the check-in room of the target user based on the delivery time.
Specifically, after the user receives the instant messaging information, if the user is inconvenient to fetch the object at present, the user can reply the information and appoint the object fetching time with the robot. The robot can confirm the fetching time with the user through a preset question-answer template, namely appointing the fetching time; the fetching time can also be extracted from feedback information of the user through character recognition and intelligent question answering.
For example, the robot is at 15: 00 hours, utilize hotel service application APP to send the instant messaging information of notice fetching to target user A who lives in 1505, and user A just at this moment in the meeting room of hotel, then on the one hand, user A can utilize the template of predetermineeing that the APP provided, reply: "I is inconvenient now, please come again after 30 minutes", then the robot can go to other areas for tour delivery according to the reply information, and go to 1505 guest rooms at 15:30, and provide the customer demand self-service for user A; on the other hand, the user a can also reply directly: "please see three points and half resends", the robot can extract the time keyword in the reply message: "three and a half" to go 1505 to room for service at 15: 30.
Optionally, the robot further supports a function of reserving and fetching articles online, which is specifically as follows:
acquiring a target article demand order of the target user; and according to the target item demand order, going to a room where the target user is located.
Specifically, the check-in user can scan a preset two-dimensional code in a room, enter a customer demand page, get a customer demand service on the page, and after receiving order information, the robot will automatically go to the room where the two-dimensional code is located, so as to provide the customer demand self-taking service for the user.
S2: and responding to the fetching request of the target user, and providing the target item to the target user.
Specifically, when the user knows that the robot patrols outside the room at present and provides a customer demand, the user can get out of the room and take a target object from the robot. Optionally, the robot responds to the fetching request of the target user and identifies the holding certificate provided by the target user; and providing the target object based on the check-in voucher.
To achieve this, the robot is provided with identification means responsive to a user request at a prominent area, such as at the top of the head or in front of the upper body, for identifying the stay in credentials presented by the user. The check-in information of the user can be obtained through the check-in voucher, such as the member level of the user, the check-in room information, the check-in time and the like. After the check-in information of the user is verified, the target item can be provided to the user according to the check-in information.
Common admission vouchers are: NFC room card, ID card or application two-dimensional code etc.. Using the NFC room card as an example, the robot can set up the card area of punching the card of NFC room card in overhead department, when the user need get the thing, can show the NFC room card in the recognition device department of robot, and the robot passes through discernment NFC room card, can obtain target user's information of living in, after verifying the information of living in, the control storage has target article, and the storing cabin of visitor's required article (like six smalls) is automatic to be opened promptly, and target user can follow and get required article in the storing cabin by oneself.
Optionally, when the user takes the required article by himself, the robot may generate a guidance voice for guiding the target user to take the target user by himself after recognizing the check-in information of the target user according to the check-in voucher. For example, for a target user who just enters the home, that is, a target user whose entering time is less than the preset time, the user may be prompted to take a first target item by himself, such as a consumer demand with a large daily consumption, such as "toothbrush, toothpaste, soap, bath lotion, slippers, comb"; for a target user who stays for a certain period of time, namely the target user whose staying time is more than or equal to the preset time, the user can be prompted to take a second target object by himself, for example, the user is prompted to take a customer demand with smaller daily consumption such as 'beverage, toilet paper' and the like by himself; for a client with a higher member grade, i.e. a target user with a member grade exceeding a preset grade, the user can be prompted to pick up a third target item, such as a gift provided by a hotel for VIP. By identifying different check-in information, differentiated target objects are provided, the object conveying efficiency can be improved, and the use experience of customers is improved.
Optionally, after a target customer takes a customer demand, there is a possibility that the target customer will not have a fetching requirement in a short time, and therefore, optionally, after providing the target customer with the target item, the method further comprises:
and forbidding sending fetching information to the target user in a preset time.
The purpose of this scheme is no longer to the user who has got the thing repeatedly send get thing information in a period of time to avoid disturbing the user, can improve user experience. Optionally, the preset time may be 6 to 12 hours.
Optionally, after a target customer takes customer demand by himself, another possible situation is that the user needs to take the customer demand repeatedly, which may be because the consumption of the customer demand by the user is really large, or may be a situation that the user is wasted, and therefore, the customer should be restricted to take the customer again, specifically as follows:
the responding to the fetching request of the target user, and providing the target item to the target user specifically includes:
responding to the fetching request of the target user, and identifying the holding certificate provided by the target user;
obtaining fetching record information of the target user according to the check-in certificate;
and providing the target object for the target user according to the fetching record information.
Specifically, the fetching record information comprises fetching time and fetching times, and if the fetching times of the target user exceed a set value within a preset time range, first prompt information is generated and used for prompting the user that the object can not be fetched again;
or if the fetching frequency of the target user exceeds a set value within a preset time range, generating second prompt information, wherein the second prompt information is used for prompting the user to pay to fetch the object at the moment; the robot can be equipped with in the apparent region and pay and sweep a yard device to the payment code that discernment user demonstrateed, after the user paid, open the storing cabin that is equipped with corresponding target article, remind the user to take required visitor's requisites by oneself.
On the other hand, the fetching record information may further include a record that the user has fetched the object, and if the fetching request of the target user is received again within a preset time range after the last fetching record of the target user, only the target object that has not been fetched within the preset time range is provided to the target user. For example, the fetching record indicates that the user has already fetched the toothbrush and the toothpaste in the last six hours, and then when the user fetches the object again, the robot can only open the storage compartment corresponding to the customer demand which is not fetched by the user in the last six hours, such as slippers, shower gel and the like, so as to avoid the user from fetching the object repeatedly.
Through foretell according to getting thing record information, to the scheme of the differentiated target article that provides of target user, both can avoid the user to get the waste and the cost-push that the thing caused repeatedly, can satisfy the real thing demand of getting that exists of user again to when saving the cost, satisfy the thing demand of getting of the customer of living in, increase user experience.
In summary, the embodiment provides a method for sending a target object by a hotel robot, and the robot continuously transmits fetching information in an autonomous tour process to remind a target user of self-fetching a target object; if the target user needs to take the object, the hotel robot responds to the self-taking requirement of the target user and provides a corresponding target object; the design is that the room maintenance personnel usually provide the guest needs in a fixed time period, such as the supply of six small pieces, and the guest need requirements of the check-in personnel can be all-weather, so the all-weather service robot commonly equipped in the current hotel is used for replacing the room maintenance personnel, the guest need self-taking service can be provided in the non-room service time in an autonomous tour mode, the guest need requirement temporarily generated by the check-in personnel is met, the event that the hotel additionally arranges the room service personnel for distribution is reduced, the labor cost is saved, and the distribution efficiency is increased.
Based on the same inventive concept of the previous embodiment, in another alternative embodiment, as shown in fig. 2, there is provided a delivery device of a hotel robot, comprising:
the system comprises a sending module 10, a receiving module and a display module, wherein the sending module is used for spreading fetching information in the tour process, and the fetching information is used for prompting a target user to obtain a target object;
a response module 20, configured to respond to the fetching request of the target user, and provide the target item to the target user.
Optionally, the sending module 10 is configured to:
in the tour process, the fetching information is propagated in a voice broadcasting mode.
Optionally, the sending module 10 is configured to:
and in the tour process, sending instant communication information to a user terminal of the target user, wherein the instant communication information is used for prompting the target user to fetch the object.
Further, after the instant messaging information is sent to the user terminal of the target user, the article delivery device further includes:
the receiving module is used for receiving feedback information of the target user;
the determining module is used for determining the delivery time according to the feedback information;
and the control module is used for controlling the robot to reach the room of the target user based on the delivery time.
Optionally, the sending module 10 is configured to:
in the tour process, acquiring the position information of the living room of the target user;
and when the distance from the entering room is less than or equal to a preset value, the fetching information is transmitted.
Optionally, the response module 20 is configured to:
responding to the fetching request of the target user, and identifying the holding certificate provided by the target user;
and providing the target object based on the check-in voucher.
Furthermore, the check-in certificate is one of an NFC house card, an identity card and an application two-dimensional code.
Optionally, after the providing the target item, the response module 20 is further configured to:
generating a guiding voice according to the check-in certificate; the guiding voice is used for guiding the target user to obtain the target object.
Based on the same inventive concept of the foregoing embodiments, in yet another alternative embodiment, a hotel robot is provided, which includes a memory, a processor, and a computer program stored on the memory and executable on the processor, and when the processor executes the computer program, the steps of the delivery method of any one of the foregoing embodiments are implemented.
Through one or more embodiments of the present invention, the present invention has the following advantageous effects or advantages:
the invention provides a delivery method and a delivery device of a hotel robot, which can remind a target user of taking a target object by continuously transmitting fetching information in the process of autonomous tour of the robot; if the target user needs to take the object, the hotel robot responds to the self-taking requirement of the target user and provides a corresponding target object; the design is that the room maintenance personnel usually provide the guest needs in a fixed time period, such as the supply of six small pieces, and the guest need requirements of the check-in personnel can be all-weather, so the all-weather service robot commonly equipped in the current hotel is used for replacing the room maintenance personnel, the guest need self-taking service can be provided in the non-room service time in an autonomous tour mode, the guest need requirement temporarily generated by the check-in personnel is met, the event that the hotel additionally arranges the room service personnel for distribution is reduced, the labor cost is saved, and the distribution efficiency is increased.
While the preferred embodiments of the present application have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all alterations and modifications as fall within the scope of the application.
It will be apparent to those skilled in the art that various changes and modifications may be made in the present application without departing from the spirit and scope of the application. Thus, if such modifications and variations of the present application fall within the scope of the claims of the present application and their equivalents, the present application is intended to include such modifications and variations as well.
Claims (10)
1. A delivery method of a hotel robot is characterized by comprising the following steps:
transmitting fetching information in the tour process, wherein the fetching information is used for prompting a target user to acquire a target article;
and responding to the fetching request of the target user, and providing the target item to the target user.
2. The article conveying method according to claim 1, wherein the transmitting of the article taking information in the tour process comprises:
in the tour process, the fetching information is propagated in a voice broadcasting mode.
3. The article conveying method according to claim 1, wherein the transmitting of the article taking information in the tour process comprises:
and in the tour process, sending instant communication information to a user terminal of the target user, wherein the instant communication information is used for prompting the target user to fetch the object.
4. The delivery method of claim 3, wherein after said sending the instant messaging information to the user terminal of the target user, the delivery method further comprises:
receiving feedback information of the target user;
determining the delivery time according to the feedback information;
and arriving at the check-in room of the target user based on the delivery time.
5. The article conveying method according to claim 1, wherein the transmitting of the article taking information in the tour process comprises:
in the tour process, acquiring the position information of the living room of the target user;
and when the distance from the entering room is less than or equal to a preset value, the fetching information is transmitted.
6. The method of claim 1, wherein said providing a target item to the target user in response to the target user's retrieval request comprises:
responding to the fetching request of the target user, and identifying the holding certificate provided by the target user;
and providing the target object based on the check-in voucher.
7. The delivery method of claim 6, wherein the admission certificate is one of an NFC house card, an identity card and an application two-dimensional code.
8. The method of claim 6, wherein after said providing the target item, comprising:
generating a guiding voice according to the check-in certificate; the guiding voice is used for guiding the target user to obtain the target object.
9. A delivery device of a hotel robot, comprising:
the system comprises a sending module, a receiving module and a processing module, wherein the sending module is used for spreading fetching information in the tour process, and the fetching information is used for prompting a target user to obtain a target object;
and the response module is used for responding to the fetching request of the target user and providing the target object for the target user.
10. A hotel robot comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor when executing the computer program implements the steps of the method of delivering items as claimed in any one of claims 1 to 8.
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