CN113459854B - Charging fault processing method, device and equipment - Google Patents
Charging fault processing method, device and equipment Download PDFInfo
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- CN113459854B CN113459854B CN202010236218.2A CN202010236218A CN113459854B CN 113459854 B CN113459854 B CN 113459854B CN 202010236218 A CN202010236218 A CN 202010236218A CN 113459854 B CN113459854 B CN 113459854B
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B60—VEHICLES IN GENERAL
- B60L—PROPULSION OF ELECTRICALLY-PROPELLED VEHICLES; SUPPLYING ELECTRIC POWER FOR AUXILIARY EQUIPMENT OF ELECTRICALLY-PROPELLED VEHICLES; ELECTRODYNAMIC BRAKE SYSTEMS FOR VEHICLES IN GENERAL; MAGNETIC SUSPENSION OR LEVITATION FOR VEHICLES; MONITORING OPERATING VARIABLES OF ELECTRICALLY-PROPELLED VEHICLES; ELECTRIC SAFETY DEVICES FOR ELECTRICALLY-PROPELLED VEHICLES
- B60L53/00—Methods of charging batteries, specially adapted for electric vehicles; Charging stations or on-board charging equipment therefor; Exchange of energy storage elements in electric vehicles
- B60L53/60—Monitoring or controlling charging stations
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B60—VEHICLES IN GENERAL
- B60L—PROPULSION OF ELECTRICALLY-PROPELLED VEHICLES; SUPPLYING ELECTRIC POWER FOR AUXILIARY EQUIPMENT OF ELECTRICALLY-PROPELLED VEHICLES; ELECTRODYNAMIC BRAKE SYSTEMS FOR VEHICLES IN GENERAL; MAGNETIC SUSPENSION OR LEVITATION FOR VEHICLES; MONITORING OPERATING VARIABLES OF ELECTRICALLY-PROPELLED VEHICLES; ELECTRIC SAFETY DEVICES FOR ELECTRICALLY-PROPELLED VEHICLES
- B60L53/00—Methods of charging batteries, specially adapted for electric vehicles; Charging stations or on-board charging equipment therefor; Exchange of energy storage elements in electric vehicles
- B60L53/60—Monitoring or controlling charging stations
- B60L53/65—Monitoring or controlling charging stations involving identification of vehicles or their battery types
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B60—VEHICLES IN GENERAL
- B60L—PROPULSION OF ELECTRICALLY-PROPELLED VEHICLES; SUPPLYING ELECTRIC POWER FOR AUXILIARY EQUIPMENT OF ELECTRICALLY-PROPELLED VEHICLES; ELECTRODYNAMIC BRAKE SYSTEMS FOR VEHICLES IN GENERAL; MAGNETIC SUSPENSION OR LEVITATION FOR VEHICLES; MONITORING OPERATING VARIABLES OF ELECTRICALLY-PROPELLED VEHICLES; ELECTRIC SAFETY DEVICES FOR ELECTRICALLY-PROPELLED VEHICLES
- B60L53/00—Methods of charging batteries, specially adapted for electric vehicles; Charging stations or on-board charging equipment therefor; Exchange of energy storage elements in electric vehicles
- B60L53/60—Monitoring or controlling charging stations
- B60L53/66—Data transfer between charging stations and vehicles
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02T—CLIMATE CHANGE MITIGATION TECHNOLOGIES RELATED TO TRANSPORTATION
- Y02T10/00—Road transport of goods or passengers
- Y02T10/60—Other road transportation technologies with climate change mitigation effect
- Y02T10/70—Energy storage systems for electromobility, e.g. batteries
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02T—CLIMATE CHANGE MITIGATION TECHNOLOGIES RELATED TO TRANSPORTATION
- Y02T10/00—Road transport of goods or passengers
- Y02T10/60—Other road transportation technologies with climate change mitigation effect
- Y02T10/7072—Electromobility specific charging systems or methods for batteries, ultracapacitors, supercapacitors or double-layer capacitors
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02T—CLIMATE CHANGE MITIGATION TECHNOLOGIES RELATED TO TRANSPORTATION
- Y02T90/00—Enabling technologies or technologies with a potential or indirect contribution to GHG emissions mitigation
- Y02T90/10—Technologies relating to charging of electric vehicles
- Y02T90/12—Electric charging stations
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02T—CLIMATE CHANGE MITIGATION TECHNOLOGIES RELATED TO TRANSPORTATION
- Y02T90/00—Enabling technologies or technologies with a potential or indirect contribution to GHG emissions mitigation
- Y02T90/10—Technologies relating to charging of electric vehicles
- Y02T90/16—Information or communication technologies improving the operation of electric vehicles
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- Engineering & Computer Science (AREA)
- Power Engineering (AREA)
- Transportation (AREA)
- Mechanical Engineering (AREA)
- Charge And Discharge Circuits For Batteries Or The Like (AREA)
Abstract
The invention provides a method, a device and equipment for processing a charging fault, and relates to the technical field of vehicles. The method comprises the following steps: acquiring charging state information of a plurality of charging vehicles sent by a charging pile, wherein the charging state information comprises: the identification of the charging pile, the brand of the charging vehicle and whether charging faults occur or not; under the condition that a target vehicle has a charging fault in a target charging pile, determining a charging fault reason of the target vehicle according to the charging state information, wherein the charging fault reason comprises: at least one of a target charging pile failure and a target vehicle failure; and sending the charging failure reason to a registered user corresponding to the target vehicle. According to the scheme, when the problem that the vehicle cannot be charged or is stopped in the charging process of the user occurs, the user can know the real fault reason in time, and the problem that the user subsequently uses the vehicle is avoided.
Description
Technical Field
The present invention relates to the field of vehicle technologies, and in particular, to a method, an apparatus, and a device for processing a charging failure.
Background
At present, when an electric automobile needs to be charged, a user often charges an accessory charging pile, but the state of the vehicle needing to be charged and the state of the charging pile are not known by the user, so that in the charging process, the problem that the vehicle cannot be charged or the charging is stopped often occurs, and the user cannot know the real fault reason, so that the user is influenced to use the vehicle subsequently.
Disclosure of Invention
The embodiment of the invention provides a method, a device and equipment for processing a charging fault, which are used for solving the problem that a user does not know the reason of the fault when the charging fault occurs so as to influence the user to use a vehicle subsequently.
In order to solve the technical problems, the invention is realized as follows:
in a first aspect, an embodiment of the present invention provides a method for processing a charging failure, including:
acquiring charging state information of a plurality of charging vehicles sent by a charging pile, wherein the charging state information comprises: the identification of the charging pile, the brand of the charging vehicle and whether charging faults occur or not;
under the condition that a target vehicle has a charging fault in a target charging pile, determining a charging fault reason of the target vehicle according to the charging state information, wherein the charging fault reason comprises: at least one of a target charging pile failure and a target vehicle failure;
and sending the charging failure reason to a registered user corresponding to the target vehicle.
Optionally, in the case that the target vehicle has a charging failure in the target charging pile, the method further includes:
acquiring license plate information of the target vehicle;
the sending the charging failure reason to the registered user corresponding to the target vehicle includes:
determining a registered user corresponding to the target vehicle according to license plate information of the target vehicle;
and sending the charging failure reason to the registered user.
Optionally, in a case where the charging failure cause includes a failure of the target vehicle, determining, according to the charging state information, the charging failure cause of the target vehicle includes:
judging according to the charging state information sent by the plurality of charging piles obtained in the preset time, and if the proportion of charging faults of vehicles of the same brand as the brand of the target vehicle is larger than a first threshold value and the proportion of charging faults of vehicles of other brands different from the brand of the target vehicle is smaller than a second threshold value, determining that the charging faults of the target vehicle are caused by the faults of the target vehicle, wherein the first threshold value is larger than the second threshold value.
Optionally, in the case that the charging failure cause includes a target charging pile failure, determining, according to the charging state information, the charging failure cause of the target vehicle includes:
judging according to the charging state information of the plurality of charging vehicles sent by the target charging pile in the preset time, and if the proportion of charging faults of all brands of vehicles including the brands of the target vehicles at the target charging pile is greater than a third threshold, determining that the charging faults of the target vehicles are caused by the faults of the target charging pile.
Optionally, in a case where it is determined that the charging failure of the target vehicle is due to the failure of the target charging pile, the method further includes:
and sending report information of the fault of the target charging pile to a management user associated with the target charging pile.
In a second aspect, an embodiment of the present invention further provides a charging failure processing apparatus, including:
the first acquisition module is used for acquiring charging state information of a plurality of charging vehicles sent by the charging pile, and the charging state information comprises: the identification of the charging pile, the brand of the charging vehicle and whether charging faults occur or not;
the first determining module is configured to determine, according to the charging state information, a charging failure cause of the target vehicle when the target vehicle has a charging failure in the target charging pile, where the charging failure cause includes: at least one of a target charging pile failure and a target vehicle failure;
and the first sending module is used for sending the charging failure reason to a registered user corresponding to the target vehicle.
Optionally, in the case that the target vehicle has a charging failure in the target charging pile, the charging failure processing device further includes:
the second acquisition module is used for acquiring license plate information of the target vehicle;
wherein, the first sending module includes:
a first determining unit, configured to determine a registered user corresponding to the target vehicle according to license plate information of the target vehicle;
and the first sending unit is used for sending the charging failure reason to the registered user.
Optionally, in a case where the cause of the charging failure includes a failure of the target vehicle, the first determining module includes:
the second determining unit is configured to determine, according to the charge status information sent by the plurality of charge piles obtained in the preset time, if a proportion of charge faults occurring in vehicles of the same brand as the brand of the target vehicle is greater than a first threshold value and a proportion of charge faults occurring in vehicles of other brands different from the brand of the target vehicle is less than a second threshold value, determine that the charge faults of the target vehicle are due to the target vehicle faults, and the first threshold value is greater than the second threshold value.
Optionally, in the case that the charging failure cause includes a target charging pile failure, the first determining module includes:
and the third determining unit is used for judging according to the charge state information of the plurality of charge vehicles sent by the target charge pile and acquired in the preset time, and determining that the charge failure of the target vehicle is caused by the target charge pile failure if the proportion of charge failures of all brands of vehicles including the brands of the target vehicles at the target charge pile is greater than a third threshold.
Optionally, in a case where it is determined that the charging failure of the target vehicle is due to the failure of the target charging pile, the charging failure processing device further includes:
and the second sending module is used for sending report information of the fault of the target charging pile to a management user associated with the target charging pile.
In a third aspect, an embodiment of the present invention further provides a charging failure processing apparatus, including: a memory, a processor and a computer program stored on the memory and executable on the processor, which processor when executing the computer program implements the steps in the charge failure handling method as described above.
In this way, in the embodiment of the invention, by acquiring the charging state information of the plurality of charging vehicles sent by the charging piles, when the target vehicle has a charging fault in the target charging piles, determining the charging fault reason of the target vehicle according to the charging state information, and sending the charging fault reason to the registered user corresponding to the target vehicle, the user can know the real fault reason in time when the problem that the vehicle cannot be charged or the charging is stopped occurs in the charging process of the user, and the problem that the user subsequently uses the vehicle is avoided.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings that are needed in the description of the embodiments of the present invention will be briefly described below, it being obvious that the drawings in the following description are only some embodiments of the present invention, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1 shows one of the flow charts of a charge failure handling method according to an embodiment of the present invention;
FIG. 2 is a communication diagram of an embodiment of the present invention;
FIG. 3 is a flow chart showing a second charge failure processing method according to an embodiment of the invention;
fig. 4 is a schematic diagram of a charging fault handling apparatus according to an embodiment of the present invention.
Detailed Description
The following description of the embodiments of the present invention will be made clearly and fully with reference to the accompanying drawings, in which it is evident that the embodiments described are some, but not all embodiments of the invention. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
In describing embodiments of the present invention, some concepts used in the following description are first explained.
As shown in fig. 1, an embodiment of the present invention provides a method for processing a charging failure, including:
step 11, acquiring charging state information of a plurality of charging vehicles sent by a charging pile, wherein the charging state information comprises: the identification of the charging post, the brand of the charging vehicle and whether a charging fault occurs.
Specifically, the charging fault method can be applied to a cloud platform (such as a monitoring platform, etc.), as shown in fig. 2, a global positioning system (Global Positioning System, GPS) positioning device for acquiring the identification of the charging pile can be arranged in the charging pile; terminal equipment and the like which are in remote network communication with the cloud platform can be arranged in the charging pile; the charging stake may also be provided with a photographing device or the like for identifying and storing information of the brand of the charging vehicle or the like.
Step 12, when the target vehicle has a charging failure in the target charging pile, determining a charging failure cause of the target vehicle according to the charging state information, where the charging failure cause includes: at least one of a target charging pile failure and a target vehicle failure.
Specifically, when the target vehicle has a charging failure in the target charging pile, determining a charging failure cause of the target vehicle according to the identification of the charging pile, the brand of the charging vehicle, the charging failure occurrence and other information. The target vehicle is at least one of charging vehicles, and the target charging pile is one of charging piles.
And step 13, sending the charging failure reason to a registered user corresponding to the target vehicle.
Specifically, the cloud platform performs network communication with a charging monitoring Application (APP), and the cloud platform sends the charging failure reason to a registered user corresponding to the target vehicle in the charging monitoring APP, so that the user can timely know the real failure reason.
In the embodiment of the invention, the charging state information of the plurality of charging vehicles sent by the charging piles is obtained, and the charging failure reason of the target vehicle is determined according to the charging state information when the target vehicle has a charging failure in the charging piles, and the charging failure reason is sent to the registered user corresponding to the target vehicle, so that the user can know the real failure reason in time when the problem that the vehicle cannot be charged or the charging is stopped occurs in the charging process of the user, and the problem that the user subsequently uses the vehicle is avoided.
Optionally, in the case that the target vehicle has a charging failure in the target charging pile, the method further includes:
acquiring license plate information of the target vehicle;
wherein, the step 13 includes:
determining a registered user corresponding to the target vehicle according to license plate information of the target vehicle;
and sending the charging failure reason to the registered user.
Specifically, as shown in fig. 3, the charging pile judges whether the charging vehicle has a charging fault, if the charging fault of the target vehicle is judged, the target charging pile needs to send charging state information and license plate information to the cloud platform, the cloud platform records the charging state information and the license plate information, performs data statistics and fault analysis on the charging state information and the license plate information of the target vehicle to obtain a charging fault reason, and the cloud platform can send a related scheme of fault processing advice to the charging monitoring APP according to the charging fault reason; if the target vehicle is judged to have no charging fault, the target charging pile only needs to send the charging state information, so that the cloud platform can record and store the charging state information, and the charging state information is sent to a registered user.
Optionally, in the case where the cause of the charging failure includes a failure of the target vehicle, the step 12 includes:
judging according to the charging state information sent by the plurality of charging piles obtained in the preset time, and if the proportion of charging faults of vehicles of the same brand as the brand of the target vehicle is larger than a first threshold value and the proportion of charging faults of vehicles of other brands different from the brand of the target vehicle is smaller than a second threshold value, determining that the charging faults of the target vehicle are caused by the faults of the target vehicle, wherein the first threshold value is larger than the second threshold value.
Specifically, the cloud platform performs data statistics on information such as charging state information of the charging vehicles, the number of fault vehicles, brand information of the fault vehicles and the like; and carrying out data statistics and judgment in a last preset period of time acquired by the cloud platform, if the proportion of charging faults of vehicles of the same brand, which are the same as the brand of the target vehicle, of different charging piles is larger than a first threshold value and the proportion of charging faults of vehicles of other brands, which are different from the brand of the target vehicle, is smaller than a second threshold value, determining the charging fault cause as the target vehicle fault, sending information of the target vehicle fault to the registered user, timely informing the registered user that the target vehicle fault needs to be maintained, and sending the information of the target vehicle fault to a vehicle customer service center, so that the vehicle customer service center carries out corresponding treatment on the condition of the target vehicle fault in time.
The first threshold is a limit value for judging whether the proportion of charging faults of vehicles of the same brand is large or not, and the second threshold is a limit value for judging whether the proportion of faults of vehicles of other brands is small or not. The first threshold, the second threshold and the preset time can be specifically set according to the needs.
Optionally, in the case that the cause of the charging failure includes a target charging pile failure, the step 12 includes:
judging according to the charging state information of the plurality of charging vehicles sent by the target charging pile in the preset time, and if the proportion of charging faults of all brands of vehicles including the brands of the target vehicles at the target charging pile is greater than a third threshold, determining that the charging faults of the target vehicles are caused by the faults of the target charging pile.
Specifically, data statistics and judgment are performed in a last preset time period acquired by the cloud platform, if the proportion of charging faults of all brands of vehicles including the brands of the target vehicles at the target charging pile is greater than a third threshold, the charging fault cause can be determined to be the target charging pile fault, information of the target charging pile fault is sent to the registered user, the registered user can be informed of the fact that the target charging pile fault needs to be replaced in time for charging, the state of the target charging pile can be set to be a fault state, the situation that the target charging pile is used for charging under the condition that other users are not informed is avoided, and the users are delayed from using the vehicles. And the third threshold is a limit value for judging whether the target charging pile has a charging fault or not.
Optionally, in a case where it is determined that the charging failure of the target vehicle is due to the failure of the target charging pile, the method further includes:
and sending report information of the fault of the target charging pile to a management user associated with the target charging pile.
Specifically, when the charging fault reason is determined to be the fault of the target charging pile, the information of the fault of the target charging pile can be sent to a management user associated with the target charging pile, so that the management user can timely learn the fault condition of the target charging pile, timely arrange maintenance personnel to conduct fault checking, confirm a maintenance scheme, and change the state of the target charging pile to be normal through the charging monitoring APP after the maintenance is completed, so that the user can timely learn that the target charging pile can be used at present, and the user positioned near the target charging pile can timely charge a vehicle.
In summary, according to the embodiment of the present invention, the charging pile performs data statistics on the charging state information of the charging vehicle and whether the charging failure occurs, and analyzes the charging failure cause according to the data statistics, so that the user can know the charging failure cause in time; overhauling the fault charging pile in time when the charging pile is in fault, and releasing the current charging pile state in real time so as to enable a user to know the charging pile state in time; and the registered user and the vehicle customer service center are informed in time when the charging vehicle fails, the failed vehicle is overhauled, and the customer charging satisfaction is improved.
As shown in fig. 4, an embodiment of the present invention further provides a charging failure processing device 40, including:
the first obtaining module 41 is configured to obtain charging state information of a plurality of charging vehicles sent by the charging pile, where the charging state information includes: the identification of the charging pile, the brand of the charging vehicle and whether charging faults occur or not;
a first determining module 42, configured to determine, according to the charge state information, a charge failure cause of the target vehicle in a case where the target vehicle has a charge failure in the target charging pile, where the charge failure cause includes: at least one of a target charging pile failure and a target vehicle failure;
and a first sending module 43, configured to send the charging failure cause to a registered user corresponding to the target vehicle.
Optionally, in the case where the target vehicle has a charging failure in the target charging pile, the charging failure processing device 40 further includes:
the second acquisition module is used for acquiring license plate information of the target vehicle;
wherein the first sending module 43 includes:
a first determining unit, configured to determine a registered user corresponding to the target vehicle according to license plate information of the target vehicle;
and the first sending unit is used for sending the charging failure reason to the registered user.
Optionally, in the case where the cause of the charging failure includes a failure of the target vehicle, the first determining module 42 includes:
the second determining unit is configured to determine, according to the charge status information sent by the plurality of charge piles obtained in the preset time, if a proportion of charge faults occurring in vehicles of the same brand as the brand of the target vehicle is greater than a first threshold value and a proportion of charge faults occurring in vehicles of other brands different from the brand of the target vehicle is less than a second threshold value, determine that the charge faults of the target vehicle are due to the target vehicle faults, and the first threshold value is greater than the second threshold value.
Optionally, in the case that the cause of the charging failure includes a target charging pile failure, the first determining module 42 includes:
and the third determining unit is used for judging according to the charge state information of the plurality of charge vehicles sent by the target charge pile and acquired in the preset time, and determining that the charge failure of the target vehicle is caused by the target charge pile failure if the proportion of charge failures of all brands of vehicles including the brands of the target vehicles at the target charge pile is greater than a third threshold.
Optionally, in a case where it is determined that the charging failure of the target vehicle is due to the failure of the target charging pile, the charging failure processing device 40 further includes:
and the second sending module is used for sending report information of the fault of the target charging pile to a management user associated with the target charging pile.
The charge fault processing device can implement each process implemented in the method embodiments of fig. 1 to 3, and can achieve the same technical effects, and for avoiding repetition, a detailed description is omitted here.
The embodiment of the invention also provides a charging fault processing device, which comprises: a memory, a processor and a computer program stored on the memory and executable on the processor, which processor when executing the computer program implements the steps in the charge failure handling method as described above.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
The embodiments of the present invention have been described above with reference to the accompanying drawings, but the present invention is not limited to the above-described embodiments, which are merely illustrative and not restrictive, and many forms may be made by those having ordinary skill in the art without departing from the spirit of the present invention and the scope of the claims, which are to be protected by the present invention.
Claims (9)
1. A method of handling a charging failure, comprising:
acquiring charging state information of a plurality of charging vehicles sent by a charging pile, wherein the charging state information comprises: the identification of the charging pile, the brand of the charging vehicle and whether charging faults occur or not;
under the condition that a target vehicle has a charging fault in a target charging pile, determining a charging fault reason of the target vehicle according to the charging state information, wherein the charging fault reason comprises: at least one of a target charging pile failure and a target vehicle failure;
transmitting the charging failure reason to a registered user corresponding to the target vehicle;
in the case that the charging failure cause includes a failure of the target vehicle, the determining, according to the charging state information, the charging failure cause of the target vehicle includes:
judging according to the charging state information sent by the plurality of charging piles obtained in the preset time, and if the proportion of charging faults of vehicles of the same brand as the brand of the target vehicle is larger than a first threshold value and the proportion of charging faults of vehicles of other brands different from the brand of the target vehicle is smaller than a second threshold value, determining that the charging faults of the target vehicle are caused by the faults of the target vehicle, wherein the first threshold value is larger than the second threshold value.
2. The method according to claim 1, wherein in case the target vehicle fails in charge at the target charging pile, the method further comprises:
acquiring license plate information of the target vehicle;
the sending the charging failure reason to the registered user corresponding to the target vehicle includes:
determining a registered user corresponding to the target vehicle according to license plate information of the target vehicle;
and sending the charging failure reason to the registered user.
3. The method according to claim 1, wherein, in the case where the charging failure cause includes a target charging pile failure, the determining the charging failure cause of the target vehicle according to the charging state information includes:
judging according to the charging state information of the plurality of charging vehicles sent by the target charging pile in the preset time, and if the proportion of charging faults of all brands of vehicles including the brands of the target vehicles at the target charging pile is greater than a third threshold, determining that the charging faults of the target vehicles are caused by the faults of the target charging pile.
4. The method according to claim 1, wherein in the event that it is determined that the charging failure cause of the target vehicle is the target charging pile failure, the method further comprises:
and sending report information of the fault of the target charging pile to a management user associated with the target charging pile.
5. A charging failure processing apparatus, characterized by comprising:
the first acquisition module is used for acquiring charging state information of a plurality of charging vehicles sent by the charging pile, and the charging state information comprises: the identification of the charging pile, the brand of the charging vehicle and whether charging faults occur or not;
the first determining module is configured to determine, according to the charging state information, a charging failure cause of the target vehicle when the target vehicle has a charging failure in the target charging pile, where the charging failure cause includes: at least one of a target charging pile failure and a target vehicle failure;
the first sending module is used for sending the charging failure reason to a registered user corresponding to the target vehicle;
in the case where the cause of the charging failure includes a failure of the target vehicle, the first determination module includes:
the second determining unit is configured to determine, according to the charge status information sent by the plurality of charge piles obtained in the preset time, if a proportion of charge faults occurring in vehicles of the same brand as the brand of the target vehicle is greater than a first threshold value and a proportion of charge faults occurring in vehicles of other brands different from the brand of the target vehicle is less than a second threshold value, determine that the charge faults of the target vehicle are due to the target vehicle faults, and the first threshold value is greater than the second threshold value.
6. The charge failure processing apparatus according to claim 5, wherein in the case where the target vehicle has a charge failure at the target charging pile, the charge failure processing apparatus further comprises:
the second acquisition module is used for acquiring license plate information of the target vehicle;
wherein, the first sending module includes:
a first determining unit, configured to determine a registered user corresponding to the target vehicle according to license plate information of the target vehicle;
and the first sending unit is used for sending the charging failure reason to the registered user.
7. The charging failure processing device according to claim 5, wherein in a case where the cause of the charging failure includes a target charging pile failure, the first determining module includes:
and the third determining unit is used for judging according to the charge state information of the plurality of charge vehicles sent by the target charge pile and acquired in the preset time, and determining that the charge failure of the target vehicle is caused by the target charge pile failure if the proportion of charge failures of all brands of vehicles including the brands of the target vehicles at the target charge pile is greater than a third threshold.
8. The charge failure processing apparatus according to claim 5, wherein in the case where it is determined that the charge failure cause of the target vehicle is the target charging pile failure, the charge failure processing apparatus further comprises:
and the second sending module is used for sending report information of the fault of the target charging pile to a management user associated with the target charging pile.
9. A charging failure processing apparatus, characterized by comprising: memory, a processor and a computer program stored on the memory and executable on the processor, which processor, when executing the computer program, implements the steps of the charge failure handling method according to any of claims 1-4.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010236218.2A CN113459854B (en) | 2020-03-30 | 2020-03-30 | Charging fault processing method, device and equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010236218.2A CN113459854B (en) | 2020-03-30 | 2020-03-30 | Charging fault processing method, device and equipment |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN113459854A CN113459854A (en) | 2021-10-01 |
| CN113459854B true CN113459854B (en) | 2023-10-03 |
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