CN113362027A - Material full-flow voice service automatic processing system and method - Google Patents
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Abstract
The invention relates to the technical field of power material management, in particular to a material full-flow voice service automatic processing system and method. The intelligent dialing system comprises a data import module, a data storage module, an intelligent dialing module, an intelligent voice module, a batch outbound module and an output module; the data import module is used for calling material information accessed to the ERP system; the data storage module is used for storing data, and the intelligent dialing module is used for inputting key information by a user; the intelligent voice module is used for compiling a voice template, the batch outbound module is used for calling preset voice files in the intelligent voice module, and the output module is used for outputting reminding and tracking process information of the batch outbound module. The invention records the prompt voice in advance and sets the voice template to synthesize the prompt voice, thereby effectively standardizing the service communication, improving the communication reminding efficiency, effectively improving the reminding success rate and ensuring that the target contact person can clear the service requirement.
Description
Technical Field
The invention relates to the technical field of power material management, in particular to a material full-flow voice service automatic processing system and method.
Background
In the existing electric power material management mode, a large number of manual telephone communication confirmation links exist in links such as material demand technology collection and verification, material bid invitation, material contract execution, quality supervision, storage delivery and the like, for example, material demand plan collection, technical parameter verification, bid information sending, material contract execution and payment promotion, supplier material quality problem adjustment, storage receiving and delivery and the like. The application of the material contract performance professional is wider, after the material contract is signed, a single supply plan is established from the system, and has telephone communication with suppliers for many times. In actual work, for material payment promotion, material staff need to export task lists in an ERP system, find a specific supplier according to each task list, manually dial the task list to the supplier to remind the supplier of delivery according to the date, and record feedback information of the supplier for archiving. According to statistics, the material staff need to complete 35 task lists on average every day, namely, a large amount of time is spent on the aspect of material payment urging every day, and the work efficiency of the material staff is seriously reduced.
Disclosure of Invention
The invention aims to provide a material full-flow voice service automatic processing system and a material full-flow voice service automatic processing method, so as to solve the problems in the background technology.
In order to achieve the above object, in one aspect, the present invention provides an automatic processing system for a material full-flow voice service, which includes a data import module, a data storage module, an intelligent dialing module, an intelligent voice module, a batch outbound module, and an output module;
the data import module is used for calling material information accessed into an ERP system, performing big data analysis processing on the called ERP material information, supplier information and demand unit information, integrating data including a material demand plan information table, a contract information table, a material supply plan information table, a stock material information table and the like, and aggregating the data into a service wide table, so that the calculation, storage and processing of the data are realized, a standard form is unified, and a final service data table is formed;
the data storage module is used for requesting a service data table in the data import module by establishing and publishing a data intermediate reset service interface, storing voice call records, reminding voice templates in batches and supplier address book data, and performing centralized feedback on task execution conditions through big data statistical analysis;
the intelligent dialing module is used for a user to input key information, such as key fields or fuzzy fields of batch numbers, order numbers and the like, retrieve material information, supplier information and demand unit information from the data storage module, automatically call contact persons and contact ways of suppliers, remind the supply business demands through system dialing voice, and return communication information to the data storage module for storage;
the intelligent voice module is used for compiling a voice template according to the data information stored in the data storage module and configuring parameter variables according to specific service requirements;
the batch outbound module is used for calling preset voice files in the intelligent voice module, setting an object range according to a demand date and an assessment date, forming voice reminding related business demand matters and transmitting the voice reminding related business demand matters to the intelligent dialing module for dialing;
the output module is used for outputting reminding and tracking process information of the batch outbound module, and associating material information and supplier information;
in the invention, service information in an ERP system is automatically synchronized in real time, service demand data is integrated, a standard form is unified, and a final service data table is formed.
Preferably, the material information includes material demand plan information, contract information, material supply plan information, and stock material information.
Preferably, the data storage module comprises a retrieval module and a data processing module;
the retrieval module is used for inputting fields to inquire specific supplier information, material information, demand unit information, tracking information and supplier feedback recording information, reading required specific content and displaying a desktop, wherein single-condition, multi-condition and batch inquiry can be realized;
the data processing module is used for editing and modifying information and commenting the execution condition of the task list in batches;
compared with the prior art, all information is stored through electronic forms and paper files, convenience and safety of data application are facilitated, and offline data processing time is effectively shortened.
Preferably, the intelligent dialing module comprises a one-key dialing module, a recording module and an intelligent association module;
the one-key dialing module is used for calling user data which is stored and processed by computer equipment, setting automatic dialing by clicking a client and simultaneously having a system hang-up button; by retrieving the material information in the data storage module, calling the contact information of the supplier, dialing the contact person by the computer client, and comparing with the prior art, manually inquiring the contact information of the supplier and manually dialing, the dialing error and time consumption in the manual number input process are avoided;
the recording module is used for recording related item reminding voice contents and recording communication contents by a user according to specific reminding requirements;
the intelligent association module is used for associating the recording content recorded by the recording module with corresponding material information and storing the associated material information into the data storage module; the recording information is associated with the material information, namely all information of the material, so that the timely retrieval effect is achieved, and the recording information is stored in the data storage module to enhance the safety and the orderliness of data.
Preferably, the intelligent voice module comprises a character selection module and a recording synthesis module;
the character selection module is used for selecting a material information field of the data storage module and reserving a service data placeholder by setting a text template;
the recording synthesis module is used for automatically reading material resource information in the character selection module, calling the voice reminding key field by utilizing a character-to-voice technology, sequentially replacing variables in the template, generating a voice file, setting the voice template by utilizing the character-to-voice technology, leaving a service data placeholder, adding the service data key field, and effectively improving the success rate of reminding, so that a target contact person can clearly determine the service requirement, pre-records the prompt voice and sets the recording synthesis module to synthesize the prompt voice, the intelligent dialing module is convenient for voice reminding the service requirement, and compared with the manual voice communication in the prior art, the service communication is effectively standardized, and the communication reminding efficiency is improved.
Preferably, the material information field includes purchase order number, definite delivery date, contract delivery date, material description, material demand information.
Preferably, the batch outbound module comprises a condition query module and a task list export module;
the condition query module is used for selecting dates, projects and department key information to retrieve a related task list as a target object according to actual business requirements;
the task list export module is used for exporting and transmitting the data retrieved by the condition query module to the intelligent dialing module; compared with the prior art that a data summary table needs to be exported and the task list is manually screened, the accuracy and timeliness of task early-stage data preparation are improved.
Preferably, the output module comprises a process tracking module, a overdue early warning module and an automatic reminding module;
the process tracking module is used for tracking and inquiring delivery information of a supplier and feeding back a reminding task execution condition;
the overdue early warning module is used for providing the information of providers about overdue for the staff according to the information of the process tracking module;
the automatic reminding module is used for reminding a worker to remind a supplier of timely delivery matters according to the overdue early warning module.
On the other hand, the invention also provides a method for the material full-flow voice service automatic processing system, which comprises any one of the material full-flow voice service automatic processing systems, and the operation steps are as follows:
s1, calling ERP material information by means of a data center and a data import module, relating to a demand schedule, a contract information table, a supply schedule and a stock material table, and integrating the calling information into a business width table according to actual business requirements;
s2, the data storage module calls the station rest interface request service width table data in the data;
s3, recording voice reminding content by the recording synthesis module or setting a voice template according to business requirements, calling key business fields by the intelligent voice module to fill voice template variables, utilizing reminding languages, and storing final languages in the data storage module;
s4, establishing a batch reminding task through a batch outbound module, inquiring task data of an examination period through a retrieval module, setting dialing time, importing dialing records, and orderly dialing contacts for language reminding;
s5, feeding back the task execution condition through the output module, recording the associated task data in the voice reminding process, and storing the associated task data in the data storage module;
s6, selecting specific task data through the intelligent dialing module, manually reminding business requirements, and associating the task data with the business requirements.
Preferably, the selecting specific task data specifically includes the following steps:
s5.1, inquiring a specific task list through a retrieval module in a data storage module to call a target contact way, and selecting a target contact;
s5.2, dialing a contact number through a one-key dialing module, and manually prompting a task by voice;
and S5.3, after the intelligent dialing module finishes voice reminding, automatically storing the related call records into the call records, inquiring the record through the call records, checking the call contents, retrieving task contact persons or material information, manually clicking the related task list, and storing the task list into the data storage module.
And S5.4, centrally reflecting the task execution situation through the data storage module, and exporting data through single-condition retrieval and multi-condition retrieval of the retrieval module.
Compared with the prior art, the invention has the beneficial effects that:
according to the automatic processing system and method for the material full-flow voice service, key information of a service data table is called through a data import module, then a voice file is automatically generated by an intelligent voice module, a preset object is dialed in batches through a batch outbound module according to the generated voice file to remind related service requirements, prompt voice is recorded in advance and voice template synthesis prompt voice is set, the intelligent dialing voice reminds the service requirements, compared with the prior art, artificial voice communication is achieved, service communication is effectively standardized, communication reminding efficiency is improved, the reminding success rate can be effectively improved, and the service requirements of a target contact person are made clear.
Drawings
FIG. 1 is a block diagram of an automatic processing system for material full-flow voice service according to the present invention;
fig. 2 is a flowchart of an embodiment of an automatic processing method for material full-flow voice service according to the present invention.
The various reference numbers in the figures mean:
100. a data import module;
200. a data storage module;
300. an intelligent dialing module;
400. an intelligent voice module;
500. calling out modules in batches;
600. and an output module.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In the description of the present invention, it is to be understood that the terms "center", "longitudinal", "lateral", "length", "width", "thickness", "upper", "lower", "front", "rear", "left", "right", "vertical", "horizontal", "top", "bottom", "inner", "outer", "clockwise", "counterclockwise", and the like, indicate orientations and positional relationships based on those shown in the drawings, and are used only for convenience of description and simplicity of description, and do not indicate or imply that the equipment or element being referred to must have a particular orientation, be constructed and operated in a particular orientation, and thus, should not be considered as limiting the present invention.
Example 1
Referring to fig. 1-2, the present embodiment provides an automatic processing system for material full-flow voice service, which includes a data import module 100, a data storage module 200, an intelligent dialing module 300, an intelligent voice module 400, a batch outbound module 500, and an output module 600;
the data import module 100 is used for retrieving material information accessed to the ERP system, performing big data analysis processing on the retrieved ERP material information, supplier information and demand unit information, integrating data including a material demand plan information table, a contract information table, a material supply plan information table, a stock material information table and the like, aggregating the data into a service wide table, realizing calculation, storage and processing of the data, unifying standard forms, and forming a final service data table; the ERP system is accessed, multi-system data fusion can be realized, tracking information collected by the material fulfillment voice system is uploaded in real time and shared, data support is provided for other systems, and the system has high network information safety, data importing convenience, operating interface friendliness and voice value utilization rate;
the data storage module 200 is configured to request a service data table in the data import module 100 by creating and publishing a data intermediate reset service interface, and is also configured to store voice call records, batch reminding voice templates, and provider address book data, and centrally feed back task execution conditions through big data statistics and analysis;
the intelligent dialing module 300 is used for a user to input key information, such as a batch number, an order number and other key fields or fuzzy fields, retrieve material information, supplier information and demand unit information from the data storage module 200, automatically call a supplier contact person and a contact way, remind a supplier of a business service demand through system dialing voice, and return communication information to the data storage module 200 for storage;
the intelligent voice module 400 is used for compiling a voice template according to the data information stored in the data storage module 200 and configuring parameter variables according to specific service requirements;
the batch outbound module 500 is used for calling preset voice files in the intelligent voice module 400, setting object ranges according to the required dates and the check dates, forming voice reminding related business requirement matters and transmitting the voice reminding related business requirement matters to the intelligent dialing module 300 for dialing;
the output module 600 is configured to output the reminding and tracking process information of the batch outbound module 500, and associate the material information with the supplier information;
in the invention, service information in an ERP system is automatically synchronized in real time, service demand data is integrated, a standard form is unified, and a final service data table is formed.
Specifically, the material information includes material demand plan information, contract information, material supply plan information, and inventory material information.
In this embodiment, in order to facilitate convenience and security of data application and effectively reduce offline data processing time, the data storage module 200 includes a retrieval module and a data processing module;
the retrieval module is used for inputting fields to inquire specific supplier information, material information, required unit information, tracking information and supplier feedback recording information, reading required specific content and displaying a desktop, wherein single-condition, multi-condition and batch inquiry can be realized;
the data processing module is used for editing and modifying information and commenting the execution condition of the task list in batches;
compared with the prior art, all information is stored through electronic forms and paper files, convenience and safety of data application are facilitated, and offline data processing time is effectively shortened.
It should be noted that, in order to avoid dialing errors and time consumption in the process of manually inputting numbers, the intelligent dialing module 300 includes a one-key dialing module, a recording module and an intelligent association module;
the one-key dialing module is used for calling user data which is stored and processed by computer equipment, setting automatic dialing by clicking a client and simultaneously having a system hang-up button; by retrieving the material information in the data storage module 200 and calling the contact information of the supplier, the computer client dials to the contact person, compared with the prior art, the contact information of the supplier is manually inquired and the number is manually dialed, so that the dialing error and time consumption in the process of manually inputting the number are avoided;
the recording module is used for recording related item reminding voice contents and recording communication contents by a user according to specific reminding requirements;
the intelligent association module is used for associating the recording content recorded by the recording module with corresponding material information and storing the associated material information into the data storage module 200; in consideration of the fact that the recording storage is named and classified variously and cannot be inquired quickly, the recording information is associated with the material information, namely all information of the material, so that the timely retrieval effect is achieved, and the recording information is stored in the data storage module 200 to enhance the safety and the orderliness of data.
Further, in order to realize intelligent information transmission to the client without manual intervention, the intelligent voice module 400 includes a text selection module and a recording synthesis module;
the character selection module is used for selecting the material information field of the data storage module 200 and reserving a service data placeholder by setting a text template;
the recording synthesis module is used for automatically reading material resource information in the character selection module, calling the voice reminding key field by utilizing a character-to-voice technology, sequentially replacing variables in the template, generating a voice file, setting the voice template by utilizing the character-to-voice technology, leaving a service data placeholder, adding the service data key field, and effectively improving the success rate of reminding so that a target contact can determine the service requirement, prerecording the prompt voice and setting the recording synthesis module to synthesize the prompt voice, thereby facilitating the voice reminding service requirement of the intelligent dialing module 300, and compared with the manual voice communication in the prior art, the service communication is effectively standardized, the communication reminding efficiency is improved, and the intelligent information transmission to a client is realized without manual intervention.
Specifically, the material information field includes a purchase order number, a definite delivery date, a contract delivery date, a material description, and material requirement information.
It should be noted that, in order to improve the accuracy and timeliness of the task early-stage data preparation, the batch outbound module 500 includes a condition query module and a task list export module;
the condition query module is used for selecting dates, projects and department key information to search a related task list as a target object according to actual business requirements;
the task list export module is used for exporting the data retrieved by the condition query module and transmitting the data to the intelligent dialing module 300; compared with the prior art that a data summary table needs to be exported and the task list is manually screened, the accuracy and timeliness of task early-stage data preparation are improved.
In order to improve the functionality, the output module 600 includes a process tracking module, an overdue early warning module and an automatic reminding module;
the process tracking module is used for tracking and inquiring delivery information of a supplier and feeding back a reminding task execution condition;
the overdue early warning module is used for providing the information of providers about overdue for the staff according to the information of the process tracking module;
the automatic reminding module is used for reminding a worker according to the overdue early warning module to remind a supplier of timely delivery matters.
On the other hand, the invention also provides a method of the material full-flow voice service automatic processing system, which comprises the following operation steps:
s1, calling ERP material information by means of a data center and a data import module 100, relating to a demand schedule, a contract information table, a supply schedule and a stock material table, and integrating the calling information into a business width table according to actual business requirements;
s2, the data storage module 200 calls the station rest interface request service width table data in the data;
s3, recording voice reminding content by the recording and synthesizing module or setting a voice template according to business requirements, calling key business fields by the intelligent voice module 400 to fill voice template variables, utilizing reminding language, and storing final language to the data storage module 200;
s4, establishing a batch reminding task through the batch outbound module 500, inquiring task data of an examination period through a retrieval module, setting dialing time, importing dialing records, sequentially dialing contacts for language reminding, setting task data list access logic through the batch outbound module 500, calling a preset record or voice template of the intelligent voice module 400, combining a final task reminding voice generated by a task data key field, and reminding a target contact of needing to execute a service according to the preset time by adopting the intelligent dialing module 300; automatically adding the task list according to the key field information of the task list access logic, wherein the following conditions are met:
automatically adding a batch reminding delivery task list in an appointed delivery date within 60 days;
automatically adding a batch reminding ticketing task list when the content of a task data field of the task list is not null and an invoice verification field is null;
thirdly, automatically adding batch reminding suppliers to confirm the delivery notice when the delivery notice state is confirmed by the suppliers;
if the contents of the task data fields are empty when the appointed delivery date is exceeded, automatically adding batch reminding overdue delivery matters;
s5, feeding back the task execution condition through the output module 600, recording the associated task data in the voice reminding process, and storing the associated task data in the data storage module 200;
s6, selecting specific task data through the intelligent dialing module 300, manually reminding business requirements, and associating the task data with the business requirements.
Specifically, the specific task data selection specifically comprises the following steps:
s5.1, inquiring a specific task list through a retrieval module in the data storage module 200 to call a target contact person contact way, selecting a target contact person, wherein the target contact person mainly comprises a self-contained contact person of the task list and a contact person of a provider address book in a database, and selecting a contact object according to the requirement;
s5.2, dialing a contact number through a one-key dialing module, and manually prompting a task by voice;
s5.3, after the intelligent dialing module 300 finishes voice reminding, the related call records are automatically stored in the call records, the records are inquired through the call records, the call contents are checked, task contact persons or material information is retrieved, the related task list is manually clicked and stored in the data storage module 200, the call records mainly comprise calling time, a main teaching number, a called number, a call market, recording information and material information, and the recording information can be played and downloaded in time.
And S5.4, centrally reflecting the task execution situation through the data storage module 200, and exporting data through single-condition retrieval and multi-condition retrieval of the retrieval module.
The invention can effectively improve the timeliness and the accuracy of basic data, automatically generate a voice file by calling key information of a business data table, dial preset objects in batches to remind related business requirements, therefore, compared with the prior art, a worker manually dials a supplier number and reminds related business requirements, the scheme can effectively improve the communication efficiency, automatically generate a plurality of task data lists according to preset access logic and store the task data lists in a database, compared with the prior art, the invention needs to manually derive task data according to business requirements, formulate a task tracking table through office software according to different business requirements, effectively improve the timeliness and the accuracy of data, effectively solve the problems of more mechanical tasks, low efficiency and the like in the material management tracking process by calling out in batches, and simultaneously, the intelligent dialing module 300 is arranged aiming at the personalized task requirements, the system searches task data, such as key fields or fuzzy fields of batch numbers, order numbers and the like, retrieves material information, supplier information and demand unit information from the database, automatically calls the contact persons and contact ways of the suppliers, reminds the supply business demands through system dialing voice, and returns communication information to the database for storage.
The foregoing shows and describes the general principles, essential features, and advantages of the invention. It will be understood by those skilled in the art that the present invention is not limited to the embodiments described above, and the preferred embodiments of the present invention are described in the above embodiments and the description, and are not intended to limit the present invention. The scope of the invention is defined by the appended claims and equivalents thereof.
Claims (10)
1. A material full-flow voice service automatic processing system is characterized in that: the intelligent dialing system comprises a data import module (100), a data storage module (200), an intelligent dialing module (300), an intelligent voice module (400), a batch outbound module (500) and an output module (600);
the data import module (100) is used for calling material information accessed to the ERP system, realizing calculation, storage and processing of data, unifying standard forms and forming a final service data table;
the data storage module (200) is used for requesting a service data table in the data import module (100) by creating and releasing a station rest service interface in data, storing voice call records, reminding voice templates in batches and supplier address book data, and performing centralized feedback task execution through big data statistical analysis;
the intelligent dialing module (300) is used for inputting key information by a user, retrieving material information, supplier information and demand unit information from the data storage module (200), automatically calling a supplier contact person and a contact way, reminding the supply of business demands through system dialing voice, and returning communication information to the data storage module (200) for storage;
the intelligent voice module (400) is used for compiling a voice template according to data information stored in the data storage module (200) and configuring parameter variables according to specific service requirements;
the batch outbound module (500) is used for calling preset voice files in the intelligent voice module (400), setting object ranges according to the required date and the check date, forming business requirement matters and transmitting the business requirement matters to the intelligent dialing module (300) for dialing;
the output module (600) is used for outputting reminding and tracking process information of the batch outbound module (500), and associating material information and supplier information.
2. The material full-flow voice service automatic processing system according to claim 1, characterized in that: the material information comprises material demand plan information, contract information, material supply plan information and inventory material information.
3. The material full-flow voice service automatic processing system according to claim 1, characterized in that: the data storage module (200) comprises a retrieval module and a data processing module;
the retrieval module is used for inputting fields to inquire specific supplier information, material information, demand unit information, tracking information and supplier feedback recording information, reading required specific content and displaying a desktop;
the data processing module is used for editing and modifying information and performing batch remark task list execution.
4. The material full-flow voice service automatic processing system according to claim 1, characterized in that: the intelligent dialing module (300) comprises a one-key dialing module, a recording module and an intelligent association module;
the one-key dialing module is used for calling user data which is stored and processed by computer equipment, setting automatic dialing by clicking a client and simultaneously having a system hang-up button;
the recording module is used for recording related item reminding voice contents and recording communication contents by a user according to specific reminding requirements;
the intelligent association module is used for associating the recording content recorded by the recording module with corresponding material information and storing the associated material information into a data storage module (200).
5. The material full-flow voice service automatic processing system according to claim 1, characterized in that: the intelligent voice module (400) comprises a character selection module and a recording synthesis module;
the character selection module is used for selecting a material information field of the data storage module (200), and business data placeholders are reserved by setting a text template;
and the recording synthesis module is used for automatically reading the material resource information in the character selection module, calling the voice reminding key field by utilizing a character-to-voice technology, sequentially replacing variables in the template and generating a voice file.
6. The material full-flow voice service automatic processing system according to claim 5, characterized in that: the material information field comprises a purchase order number, a determined delivery date, a contract delivery date, material description and material demand information.
7. The material full-flow voice service automatic processing system according to claim 1, characterized in that: the batch outbound module (500) comprises a condition query module and a task list export module;
the condition query module is used for selecting dates, projects and department key information to retrieve a related task list as a target object according to actual business requirements;
the task list export module is used for exporting and transmitting the data retrieved by the condition query module to the intelligent dialing module (300).
8. The material full-flow voice service automatic processing system according to claim 1, characterized in that: the output module (600) comprises a process tracking module, a overdue early warning module and an automatic reminding module;
the process tracking module is used for tracking and inquiring delivery information of a supplier and feeding back a reminding task execution condition;
the overdue early warning module is used for providing the information of providers about overdue for the staff according to the information of the process tracking module;
the automatic reminding module is used for reminding a worker to remind a supplier of timely delivery matters according to the overdue early warning module.
9. A method of a material full-flow voice service automatic processing system is characterized in that: the automatic processing system of the material full-flow voice service, comprising any one of claims 1 to 8, comprises the following operation steps:
s1, calling ERP material information by means of a data center and a data import module (100), relating to a demand schedule, a contract information table, a supply schedule and a stock material table, and integrating the calling information into a business width table according to actual business requirements;
s2, the data storage module (200) calls the data of the station rest interface request service width table in the data;
s3, recording voice reminding content by the recording synthesis module or setting a voice template according to service requirements, calling key service fields by the intelligent voice module (400) to fill voice template variables, utilizing reminding language, and storing final language in the data storage module (200);
s4, establishing a batch reminding task through the batch outbound module (500), inquiring the task data of the examination period through the retrieval module, setting the dialing time, importing the dialing record, and orderly dialing the contacts for language reminding;
s5, feeding back the task execution condition through the output module (600), recording the associated task data in the voice reminding process, and storing the associated task data in the data storage module (200);
s6, selecting specific task data through the intelligent dialing module (300), manually reminding business requirements, and associating the task data with the business requirements.
10. The method of the material full-flow voice service automatic processing system according to claim 9, characterized in that: the specific task data selection method specifically comprises the following steps:
s5.1, inquiring a specific task list through a retrieval module in the data storage module (200) to call a target contact way, and selecting a target contact;
s5.2, dialing a contact number through a one-key dialing module, and manually prompting a task by voice;
s5.3, after the intelligent dialing module (300) finishes voice reminding, automatically storing related call records into the call records, inquiring the record through the call records, checking the call contents, retrieving task contact persons or material information, manually clicking an associated task list, and storing the task list into the data storage module (200);
and S5.4, centrally reflecting the task execution situation through the data storage module (200), and exporting data through single-condition retrieval and multi-condition retrieval of the retrieval module.
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113962646A (en) * | 2021-10-09 | 2022-01-21 | 中国农业银行股份有限公司河北省分行 | Intelligent reminding method and system for bank counter business operation |
| CN115471168A (en) * | 2021-12-14 | 2022-12-13 | 国网上海市电力公司 | Automatic flow processing method and device, electronic equipment and computer readable medium |
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2021
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113962646A (en) * | 2021-10-09 | 2022-01-21 | 中国农业银行股份有限公司河北省分行 | Intelligent reminding method and system for bank counter business operation |
| CN115471168A (en) * | 2021-12-14 | 2022-12-13 | 国网上海市电力公司 | Automatic flow processing method and device, electronic equipment and computer readable medium |
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Application publication date: 20210907 |