CN113344385A - Rescue service method for vehicle fault, vehicle and readable storage medium - Google Patents
Rescue service method for vehicle fault, vehicle and readable storage medium Download PDFInfo
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Abstract
The invention discloses a vehicle fault rescue service method, a vehicle and a readable storage medium, wherein the method comprises the following steps: uploading the running information of the vehicle to a remote monitoring platform in real time; receiving rescue response information generated by the remote monitoring platform based on the operation information and judging that the vehicle has a fault; if a rescue demand instruction input by a user based on the rescue response information is received, vehicle information is obtained; and sending the vehicle information to a rescue service platform so that the rescue service platform carries out rescue service corresponding to the vehicle information on the vehicle. The invention improves the intelligence of the vehicle for rescue service.
Description
Technical Field
The invention relates to the field of intelligent vehicles, in particular to a vehicle fault rescue service method, a vehicle and a readable storage medium.
Background
With the development of the automobile industry and the improvement of the economic level, people have very common automobiles as transportation tools in recent years, meanwhile, the requirements of people on the intellectualization and humanization of the automobiles are higher and higher, and the rescue service function of the automobiles is an important reference index for judging the intellectualization and humanization of the automobiles.
At present, a rescue method provided by a vehicle-mounted rescue service function is as follows: when a vehicle breaks down, a user judges whether the vehicle breaks down or not, if the vehicle breaks down, rescue button buttons such as an e-call/i-call button and the like are triggered on the vehicle to call a rescue service platform, after the rescue service platform is connected, platform workers and the user confirm information such as vehicle information, fault types and vehicle positioning and then generate a rescue service order, and finally the user waits for rescue. However, for a user who lacks in handling the vehicle rescue problem, the rescue service function often cannot respond in time to trigger the rescue button, and the user cannot smoothly communicate with the platform staff and confirm the vehicle rescue information after triggering the rescue button, so that the efficiency of developing the rescue service is too slow, and the user experience is seriously influenced. The existing fault rescue method is insufficient in intelligence and cannot meet the requirements of users on vehicle intellectualization and humanization.
Disclosure of Invention
The invention mainly aims to provide a vehicle fault rescue service method, a vehicle and a readable storage medium, and aims to solve the technical problem that the existing vehicle fault rescue service method is insufficient in intelligence.
In order to achieve the above object, the present invention provides a rescue service method for a vehicle fault, including:
uploading the running information of the vehicle to a remote monitoring platform in real time;
receiving rescue response information generated by the remote monitoring platform based on the operation information and judging that the vehicle has a fault;
if a rescue demand instruction input by a user based on the rescue response information is received, vehicle information is obtained;
and sending the vehicle information to a rescue service platform so that the rescue service platform carries out rescue service corresponding to the vehicle information on the vehicle.
Optionally, the vehicle information includes vehicle location information, vehicle failure information, vehicle repair type, and vehicle type information; the step of sending the vehicle information to a rescue service platform so that the rescue service platform performs rescue service corresponding to the vehicle information on the vehicle comprises the following steps:
the vehicle position information, the vehicle fault information, the vehicle maintenance type and the vehicle type information are sent to the rescue service platform;
receiving a rescue service work order generated by the rescue service platform according to the vehicle position information, the vehicle fault information, the vehicle maintenance type and the vehicle type information;
and if a work order confirmation instruction input by a user based on the rescue service work order is received, sending work order confirmation information to a rescue service platform so that the rescue service platform performs rescue service corresponding to the rescue service work order on the vehicle.
Optionally, after the step of sending the work order confirmation information to the rescue service platform if receiving the work order confirmation instruction input by the user based on the rescue service work order, the method further includes;
receiving the order dispatching progress information updated by the rescue service platform on the rescue service work order;
and determining the work order progress information according to the order dispatching progress information, and displaying the work order progress information in real time.
Optionally, the order dispatching progress information includes maintenance personnel position information; the work order progress information comprises the position information of the maintenance personnel, the position information of the vehicle, the pre-driving route, the estimated driving mileage and the estimated driving duration; the step of determining the work order progress information according to the work order dispatching progress information and displaying the work order progress information in real time comprises the following steps:
determining a pre-driving route according to the position information of the maintenance personnel and the position information of the vehicle;
determining an estimated driving distance according to the pre-driving route, and determining an estimated driving time based on the estimated driving distance;
and displaying the position information of the maintenance personnel, the position information of the vehicle, the pre-driving route, the estimated driving distance and the estimated driving time in real time.
Optionally, if a rescue demand instruction input by a user based on the rescue response information is received, the step of obtaining vehicle information includes:
if a rescue demand instruction input by the user based on the rescue response information is received, judging whether the mobile communication equipment of the user is connected with the mobile communication equipment of the user through Bluetooth;
if the mobile communication device is connected with the mobile communication device through the Bluetooth, generating prompt information for prompting whether the user carries out telephone request rescue;
if a telephone request rescue instruction input by a user is received within a first preset time from the generation of the prompt message, establishing communication connection with a rescue service platform so that the vehicle information can be confirmed by the staff and the user of the rescue service platform;
and if a telephone rescue rejection instruction input by a user is received or the telephone rescue request instruction is not received within a first preset time period since the prompt information is generated, vehicle information is obtained.
Optionally, the step of obtaining vehicle information includes:
generating reminding information for reminding a user whether to enter a rescue service guide interface;
if a service interface request instruction input by a user is received within a second preset time from the generation of the reminding information, logging in a rescue service webpage to enter a rescue service interface;
and acquiring the vehicle information input by the user based on the rescue service interface.
Optionally, the step of acquiring vehicle information includes:
generating reminding information for reminding a user whether to enter a rescue service guide interface;
if a service interface request instruction input by a user is received within a second preset time period from the generation of the reminding information, a webpage link of a rescue service webpage is sent to the mobile communication equipment, so that the user enters a rescue service interface based on the webpage link in the mobile communication equipment;
and acquiring the vehicle information input by the user based on the rescue service interface.
Optionally, after the step of receiving a rescue service work order generated by the rescue service platform according to the vehicle position information, the vehicle fault information, the vehicle maintenance type, and the vehicle type information, the method further includes:
and receiving evaluation information or comment information of the user on the rescue service work order, and sending the evaluation information or comment information to the rescue service platform.
The invention provides a vehicle, which is characterized by comprising a memory, a processor and a computer program stored on the memory and capable of running on the processor, wherein the computer program is used for realizing the steps of the vehicle fault rescue service method when being executed by the processor.
The invention also provides a readable storage medium, characterized in that the readable storage medium has stored thereon a computer program which, when being executed by a processor, realizes the steps of the method for rescuing a vehicle failure as described above.
The invention enables the remote monitoring platform to monitor whether the vehicle has a fault in real time through the step of uploading the running information of the vehicle to the remote monitoring platform in real time. By receiving the step that the remote monitoring platform judges that the vehicle has the fault and generates the rescue response information based on the operation information, the remote monitoring platform identifies the vehicle fault, the sensitivity of identifying the vehicle fault is improved, the driving safety of the vehicle is improved, and meanwhile, whether a user needs to be rescued or not is automatically prompted after the vehicle has the fault, so that the intelligence of requesting rescue service by the vehicle is improved. Acquiring vehicle information if a rescue demand instruction input by a user based on the rescue response information is received; and sending the vehicle information to a rescue service platform so that the rescue service platform performs rescue service corresponding to the vehicle information on the vehicle, providing a real-time and active interactive flow between the rescue service platform and a user, and acquiring the vehicle information so as to realize corresponding rescue service on the vehicle, thereby further improving the intelligence of the vehicle in the rescue service.
Drawings
FIG. 1 is a schematic block diagram of a vehicle according to an embodiment of the present invention;
FIG. 2 is a schematic flow chart of a first embodiment of a vehicle fault rescue service method according to the present invention;
fig. 3 is a detailed flowchart of step S400 in the second embodiment of the vehicle fault rescue service method according to the present invention;
FIG. 4 is a partial schematic flow chart of a third embodiment of a vehicle fault rescue service method according to the present invention;
fig. 5 is a detailed flowchart of step S300 in a fourth embodiment of the vehicle fault rescue service method according to the present invention;
fig. 6 is a preset interactive interface presenting rescue response information in an implementation of the present invention;
FIG. 7 is a home page interface in one implementation of the invention;
FIG. 8 is a preset display interface of work order progress information in an implementation of the present invention;
fig. 9 is a rescue service interface in an embodiment of the invention.
The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
Referring to fig. 1, fig. 1 is a schematic block diagram of a vehicle according to various embodiments of the present invention. The vehicle comprises a communication module 01, a memory 02, a processor 03 and the like. Those skilled in the art will appreciate that the vehicle shown in FIG. 1 may also include more or fewer components than shown, or some components may be combined, or a different arrangement of components. The processor 03 is connected to the memory 02 and the communication module 01, respectively, and the memory 02 stores a computer program, which is executed by the processor 03 at the same time.
The communication module 01 may be connected to an external device through a network. The communication module 01 may receive data sent by an external device, and may also send data, instructions, and information to the external device, where the external device may be an electronic device such as a data management terminal, a mobile phone, a tablet computer, a notebook computer, and a desktop computer.
The memory 02 may be used to store software programs and various data. The memory 02 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function, and the like; the storage data area may store data or information created by the behavior and running environment of the controlled vehicle and the phase change of the traffic signal, and the like. Further, the memory 02 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device.
The processor 03, which is a control center of the vehicle, connects various parts of the entire vehicle using various interfaces and lines, and performs various functions of the vehicle and processes data by operating or executing software programs and/or modules stored in the memory 02 and calling data stored in the memory 02. Processor 03 may include one or more processing units; preferably, the processor 03 may integrate an application processor, which mainly handles operating systems, user interfaces, application programs, etc., and a modem processor, which mainly handles wireless communications. It will be appreciated that the modem processor described above may not be integrated into the processor 03.
Those skilled in the art will appreciate that the vehicle module configuration shown in FIG. 1 does not constitute a limitation of the vehicle and may include more or fewer components than shown, or some components may be combined, or a different arrangement of components.
According to the above module structure, various embodiments of the method of the present invention are provided.
Referring to fig. 2, fig. 2 is a schematic flow chart of a first embodiment of a vehicle fault rescue service method according to the present invention, the rescue service method includes:
s100, uploading running information of the vehicle to a remote monitoring platform in real time;
the remote monitoring platform is mainly used for collecting and monitoring the running information of the vehicle in real time, when the vehicle breaks down, the running information of the vehicle is detected in real time, the vehicle fault is timely and effectively found for a background and a management user, the potential safety hazard of vehicle running is effectively eliminated, and meanwhile, data support can be provided for fault maintenance and optimization of subsequent vehicles. The operation information of the vehicle may include a vehicle speed, a master cylinder pressure, an engine speed, and the like of the vehicle.
Step S200, receiving rescue response information generated by the remote monitoring platform based on the operation information and judging that the vehicle has a fault;
when the remote monitoring platform judges that the vehicle has a fault according to the running information of the vehicle, rescue response information for inquiring whether a user needs fault rescue service is generated. The rescue response information can be presented to the user through a preset interactive interface or preset guide voice. In an embodiment, as shown in fig. 6, the rescue response message pops up an interactive interface for the vehicle-mounted display screen, interactive text messages of "respected customers are displayed in the interactive interface, the XX smart service platform detects that the cars of your love are abnormal and whether rescue service is needed" are included in the interactive interface, virtual buttons of "confirm" and "cancel" are further included in the interactive interface, the users can submit demands for rescue service by triggering the virtual buttons of "confirm" and refuse to perform fault rescue service by triggering the virtual buttons of "cancel". It is understood that this embodiment is only used to help understand the embodiment of the present invention, and does not constitute a limitation on the preset interactive interface, and the preset interactive interface may further include more forms of conversion, adding or subtracting related information, to prompt the user whether to need a rescue service for vehicle failure. In another embodiment, the user may be prompted by preset interactive voice information whether a rescue service for the vehicle failure is required.
Step S300, if a rescue demand instruction input by a user based on the rescue response information is received, vehicle information is obtained;
it can be understood that the rescue demand instruction is input by the user through a preset interactive interface or through a preset interactive voice. The vehicle information can comprise one or more of vehicle position information, vehicle fault information, vehicle maintenance type and vehicle type information, so that the technical personnel in the field can set the information according to the actual situation, on the premise of better providing complete and clear information support for fault rescue service.
In an embodiment, the rescue response information is an interactive interface popped up through a vehicle-mounted display screen, a respected user is displayed in the interactive interface, the remote monitoring platform detects that your love car has a fault and needs rescue service, the preset interactive interface further comprises virtual buttons for determining and canceling, the user can input a rescue demand instruction by triggering the virtual button for determining, and can input a rescue demand rejection instruction by triggering the virtual button for canceling.
In another implementation, the rescue response message is an interactive voice message of ' respect user ' played through a vehicle-mounted loudspeaker, the remote monitoring platform detects that the love vehicle is in failure and needs rescue service ', if the user answers ' need ', the vehicle identifies the voice message answered by the user, and then a rescue demand instruction is determined to be input; if the user answers 'not needed', the vehicle recognizes the voice information answered by the user, and then determines to input a rescue demand rejection instruction.
According to the embodiment of the invention, the vehicle running state can be calculated in real time by adding the platform in the rescue service scene, and when the vehicle-mounted multimedia is abnormal, UI popup windows and voice interaction are called on the vehicle-mounted multimedia to actively guide the user to complete the rescue service request, so that the intelligence of the vehicle fault rescue service method is improved.
It can be understood that, after the user generates the rescue response information through the vehicle, the user may not necessarily input the rescue demand instruction based on the rescue response information, and may also actively input the demand instruction through the user. The rescue service function of the vehicle fault can be integrated in a vehicle system and displayed on a home page interactive interface of a vehicle-mounted display screen in an icon form, as shown in fig. 7, a user can click a 'rescue service' icon on the vehicle-mounted display screen to trigger the rescue service function, and the user enters the rescue service interactive interface after triggering the rescue service function so as to input vehicle information.
And S400, sending the vehicle information to a rescue service platform so that the rescue service platform carries out rescue service corresponding to the vehicle information on the vehicle.
In one embodiment, the rescue service provider performs rescue services corresponding to vehicle information on the vehicle, for example, tires of the vehicle are damaged, and the rescue service provider arranges that maintenance personnel carries the tires of which the types are required to be replaced and related tire changing tools to be driven to the site for vehicle maintenance. For example, if the brake pad of the vehicle is damaged, the rescue service provider arranges that the maintenance personnel carries the brake pad with the corresponding model and the related maintenance tools to be replaced and drives the brake pad to the site for vehicle maintenance. For example, if the vehicle is in a serious failure or damage condition, the rescue service provider directly arranges to pull the trailer to a repair shop for refurbishment.
In another embodiment, the rescue facilitator performs a rescue service on the vehicle corresponding to the vehicle type information. The vehicle type information is the type, the brand and the like of the vehicle, so that the rescue service provider can select matched parts and/or matched maintenance tools according to the vehicle type information. It will be appreciated that the damage to components of different vehicle types requires replacement or repair, and often the mating components and/or mating repair tools are different
In a further embodiment, the rescue facilitator performs a rescue service corresponding to the vehicle location information on the vehicle, for example, the rescue facilitator arranges nearby service stores to perform the corresponding rescue service according to the vehicle location information.
The implementation is realized by uploading the running information of the vehicle to the remote monitoring platform in real time, so that the remote monitoring platform monitors whether the vehicle has a fault in real time. By receiving the step that the remote monitoring platform judges that the vehicle has the fault and generates the rescue response information based on the operation information, the remote monitoring platform identifies the vehicle fault, the sensitivity of identifying the vehicle fault is improved, the driving safety of the vehicle is improved, and meanwhile, whether a user needs to be rescued or not is automatically prompted after the vehicle has the fault, so that the intelligence of requesting rescue service by the vehicle is improved. Acquiring vehicle information if a rescue demand instruction input by a user based on the rescue response information is received; and sending the vehicle information to a rescue service platform so that the rescue service platform performs rescue service corresponding to the vehicle information on the vehicle, providing a real-time and active interactive flow between the rescue service platform and a user, and acquiring the vehicle information so as to realize corresponding rescue service on the vehicle, thereby further improving the intelligence of the vehicle in the rescue service.
Further, referring to fig. 3, fig. 3 is a detailed flowchart of step S400 in a second embodiment of the present invention, based on the first embodiment, the vehicle information includes vehicle position information, vehicle failure information, vehicle maintenance type, and vehicle type information; the step S400 includes:
step S410, the vehicle position information, the vehicle fault information, the vehicle maintenance type and the vehicle type information are sent to the rescue service platform;
it should be noted that the vehicle fault information and the vehicle maintenance type are often corresponding to each other, for example, if the tire of the vehicle is damaged, the maintenance type is to replace the tire; if the brake pad of the vehicle is damaged, the maintenance type is to replace the brake pad; if the degree of failure or damage of the vehicle is large, the repair type is a trailer-in-store repair. The embodiment sets the vehicle fault information and the vehicle maintenance type at the same time, and hopes that the user actively inputs the vehicle maintenance type, so that the maintenance type meeting the intention of the user is satisfied as much as possible. If the user only inputs the vehicle fault type, the rescue service provider is required to unilaterally determine the vehicle maintenance type according to the vehicle fault type, which may be left to the maintenance type of the rescue service intended by the user. For example, a user may want to repair a vehicle on site, but a rescue service provider may implement a rescue service that is pulled in for repair. Or the user wants to repair the problem a of the vehicle on site, but the rescue service provider drives to the site with tools and parts to repair the problem B of the vehicle.
In one embodiment, the rescue service platform can be a platform built by a rescue service provider, and the vehicle end user is directly docked with the rescue service provider. In another embodiment, the rescue service platform is a third-party platform set up by a vehicle supplier, and the vehicle-end user is indirectly docked with the rescue service provider through the third-party platform.
Step S420, receiving a rescue service work order generated by the rescue service platform according to the vehicle position information, the vehicle fault information, the vehicle maintenance type and the vehicle type information;
it is understood that the rescue service work order should include vehicle position information, vehicle failure information, vehicle repair type, and vehicle type information, and may also include the name and address of a rescue service store provided by the rescue service platform, the name and telephone number of a repair person dispatched from the store, and the expected repair cost of the rescue service.
Further, after the step of receiving a rescue service work order generated by the rescue service platform according to the vehicle position information, the vehicle fault information, the vehicle maintenance type, and the vehicle type information, the method further includes:
and receiving evaluation information or comment information of the user on the rescue service work order, and sending the evaluation information or comment information to the rescue service platform.
The evaluation information is generated by the user on the evaluation of the rescue service, and the comment information is generated by the user on the suggestion or comment of the rescue service. The implementation provides a channel capable of feeding back opinions or suggestions for the user by setting the evaluation function or comment function of the user on the rescue service work order, and meanwhile, the assistance service platform can be promoted to continuously improve the service level and the efficiency and quality of vehicle fault rescue service through the opinions or suggestions provided by the channel.
After the step S420, step S430 is executed: and if a work order confirmation instruction input by a user based on the rescue service work order is received, sending work order confirmation information to a rescue service platform so that the rescue service platform performs rescue service corresponding to the rescue service work order on the vehicle.
According to the embodiment, the vehicle position information, the vehicle fault information, the vehicle maintenance type and the vehicle type information are sent to the rescue service platform, so that the rescue service platform generates a rescue service work order according to the vehicle position information, the vehicle fault information, the vehicle maintenance type and the vehicle type information, the rescue service platform can carry out rescue service on the vehicle more accurately and according to the intention of a user, and the efficiency and the quality of vehicle fault rescue service are improved.
Further, referring to fig. 4, fig. 4 is a partial schematic flow chart of a third embodiment of the present invention, and based on the second embodiment, the step S430 includes:
step S500, receiving the updated dispatch progress information of the rescue service platform on the rescue service work order;
the order dispatching progress information is used for arranging the real-time progress state of dispatching maintenance personnel to a maintenance store near the position of the vehicle for the rescue service platform, for example, the maintenance personnel is in preparation for departure, the maintenance personnel is already arriving at the site, the maintenance personnel currently arrives at the Huangxing middle road of the cottonrose area, or the maintenance personnel arrives at the maintenance site.
And S600, determining work order progress information according to the dispatching progress information, and displaying the work order progress information in real time.
The work order progress information is more comprehensive than the order dispatching progress information, and the estimated driving distance of a maintenance worker to a maintenance site of the vehicle and/or the estimated time length of the maintenance worker to the maintenance site of the vehicle and the like are obtained through big data processing, so that a user can know the vehicle fault rescue service progress more visually and clearly.
Further, the order dispatching progress information comprises position information of maintenance personnel; the work order progress information comprises the position information of the maintenance personnel, the position information of the vehicle, the pre-driving route, the estimated driving mileage and the estimated driving duration; the step S310 includes:
step a, determining a pre-driving route according to the position information of the maintenance personnel and the position information of the vehicle;
the vehicle system can calculate the planned pre-driving route with the shortest driving distance or the shortest driving time according to the position information of the maintenance personnel and the position information of the vehicle. It will be appreciated that the two end points of the pre-travelled route are the current location of the service person and the current location of the vehicle respectively.
B, determining an estimated driving distance according to the pre-driving route, and determining an estimated driving time length based on the estimated driving distance;
and c, displaying the position information of the maintenance personnel, the position information of the vehicle, the pre-driving route, the estimated driving mileage and the estimated driving time in real time.
It is to be appreciated that the work order progress information can be one or more of maintenance personnel location information, vehicle location information, a pre-travel route, an estimated travel distance, and the estimated travel duration. In one embodiment, the vehicle-mounted display screen displays the work order progress information of the pre-driving route, the estimated driving mileage and the estimated driving duration in the preset display interface, as shown in fig. 8.
According to the rescue service work order, the rescue service progress can be known in real time through the work order progress information updated on the rescue service work order in real time, and the rescue service progress of the vehicle fault can be known in multiple aspects and multiple angles by setting the position information of maintenance personnel, the position information of the vehicle, the pre-driving route, the estimated driving mileage and the work order progress information of the estimated driving time.
Further, referring to fig. 5, fig. 5 is a detailed flowchart of step S300 in a fourth embodiment of the present invention, based on the first embodiment, the step S300 includes:
step S310, if receiving a rescue demand instruction input by the user based on the rescue response information, judging whether the mobile communication device of the user is connected with the mobile communication device of the user by Bluetooth;
step S320, if the mobile communication device is connected with the mobile communication device through Bluetooth, prompt information for prompting whether the user carries out telephone request rescue is generated;
the prompt information is a preset interactive interface or preset guide voice. And if the mobile communication equipment is not connected with the mobile communication equipment through the Bluetooth, vehicle information is acquired.
Further, if the mobile communication device is not connected with the mobile communication device through the Bluetooth, prompt information for prompting whether the user carries out telephone call request rescue is generated;
if a telephone request rescue instruction input by a user is received within a first preset time length from the generation of the prompt message, generating a guide message for guiding the user to carry out Bluetooth connection on the mobile communication device and the vehicle so as to enable the user to carry out Bluetooth connection on the mobile communication device and the vehicle;
and establishing communication connection with a rescue service platform so that the vehicle information can be confirmed by the staff and the user of the rescue service platform.
After the step S320, step S330 is executed: if a telephone request rescue instruction input by a user is received within a first preset time from the generation of the prompt message, establishing communication connection with a rescue service platform so that the vehicle information can be confirmed by the staff and the user of the rescue service platform;
step S340, if a call rescue rejection instruction input by a user is received, or the call rescue request instruction is not received within a first preset time period since the prompt information is generated, vehicle information is obtained.
Further, the step of acquiring the vehicle information includes: generating reminding information for reminding a user whether to enter a rescue service guide interface; if a service interface request instruction input by a user is received within a second preset time from the generation of the reminding information, logging in a rescue service webpage to enter a rescue service interface; and acquiring the vehicle information input by the user based on the rescue service interface.
And the reminding information is a preset interactive interface or preset guiding voice. It should be noted that the rescue service web page may be set up by a rescue service provider or a vehicle supplier.
Further, the step of obtaining vehicle information further includes:
generating reminding information for reminding a user whether to enter a rescue service guide interface; if a service interface request instruction input by a user is received within a second preset time period from the generation of the reminding information, a webpage link of a rescue service webpage is sent to the mobile communication equipment, so that the user enters a rescue service interface based on the webpage link in the mobile communication equipment; and acquiring the vehicle information input by the user based on the rescue service interface.
The first preset time period may be equal to the second preset time period, or greater than or less than the second preset time period. According to the implementation, the vehicle system can directly enter the rescue service interface to perform subsequent vehicle information input, and can also be linked to the mobile equipment of the user through the sending webpage, and the user enters the rescue service interface to input the vehicle information based on the webpage link in the mobile communication equipment, so that various ways for inputting the vehicle information are provided, different requirements of different users on ways for inputting the vehicle information are met, the requirements of the users are met, the user experience is improved, and the intelligence of the vehicle fault rescue method is further improved.
According to the embodiment, the judgment condition of whether the mobile communication device of the user is in Bluetooth connection or not is set in the vehicle system, if the mobile communication device is in Bluetooth connection, prompt information for prompting whether the user carries out telephone request rescue or not is generated, so that various ways for guiding the user to carry out vehicle fault rescue service are provided for the user, rescue service requirements can be provided on an interactive interface and vehicle information is input, the rescue service requirements can be provided through telephone calling, and workers of a rescue service platform and the user confirm the vehicle information through telephone communication, so that a more complete rescue service guiding process is provided, different requirements of different users on vehicle fault rescue service are met, and the robustness of the rescue service method is improved.
Further, the rescue service interface may also include functions of "online customer service" and "online engineer", as shown in fig. 9. The user triggers the function of "online customer service", and can communicate with the client online and the related problems of service class, such as how long maintenance personnel need to arrive at the maintenance site, how to calculate the maintenance cost, and the like. The user triggers the function of the 'online engineer' and can communicate with the client online and maintain the technical related problems, such as the problems caused by the failure of the steering wheel or the brake inflexibility. The functions of 'online customer service' and 'online engineer' are set on the rescue service interface, so that the guiding process of the fault rescue service is perfected, the quality and the efficiency of the fault rescue service are improved, and the robustness of the rescue service method is further improved.
The invention also proposes a readable storage medium on which the computer program is stored. The readable storage medium may be the Memory 02 in the terminal of fig. 1, or may be at least one of a ROM (Read-Only Memory)/RAM (Random Access Memory), a magnetic disk, and an optical disk, and the computer-readable storage medium includes several pieces of information for enabling the terminal to perform the method according to the embodiments of the present invention.
The specific embodiment of the readable storage medium of the present invention is substantially the same as the embodiments of the vehicle failure rescue service method, and is not described herein again.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or system that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or system. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or system that comprises the element.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner.
The above description is only a preferred embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications of equivalent structures and equivalent processes, which are made by using the contents of the present specification and the accompanying drawings, or directly or indirectly applied to other related technical fields, are included in the scope of the present invention.
Claims (10)
1. A rescue service method for vehicle faults is characterized by comprising the following steps:
uploading the running information of the vehicle to a remote monitoring platform in real time;
receiving rescue response information generated by the remote monitoring platform based on the operation information and judging that the vehicle has a fault;
if a rescue demand instruction input by a user based on the rescue response information is received, vehicle information is obtained;
and sending the vehicle information to a rescue service platform so that the rescue service platform carries out rescue service corresponding to the vehicle information on the vehicle.
2. The vehicle failure rescue service method of claim 1, wherein the vehicle information includes vehicle position information, vehicle failure information, vehicle repair type, and vehicle type information; the step of sending the vehicle information to a rescue service platform so that the rescue service platform performs rescue service corresponding to the vehicle information on the vehicle comprises the following steps:
the vehicle position information, the vehicle fault information, the vehicle maintenance type and the vehicle type information are sent to the rescue service platform;
receiving a rescue service work order generated by the rescue service platform according to the vehicle position information, the vehicle fault information, the vehicle maintenance type and the vehicle type information;
and if a work order confirmation instruction input by a user based on the rescue service work order is received, sending work order confirmation information to a rescue service platform so that the rescue service platform performs rescue service corresponding to the rescue service work order on the vehicle.
3. The method for rescuing vehicle failure as claimed in claim 2, wherein the step of sending work order confirmation information to a rescue service platform if receiving a work order confirmation command inputted by a user based on the rescue service work order further comprises;
receiving the order dispatching progress information updated by the rescue service platform on the rescue service work order;
and determining the work order progress information according to the order dispatching progress information, and displaying the work order progress information in real time.
4. The vehicle fault rescue service method of claim 3, wherein the dispatch schedule information includes service personnel location information; the work order progress information comprises the position information of the maintenance personnel, the position information of the vehicle, the pre-driving route, the estimated driving mileage and the estimated driving duration; the step of determining the work order progress information according to the work order dispatching progress information and displaying the work order progress information in real time comprises the following steps:
determining a pre-driving route according to the position information of the maintenance personnel and the position information of the vehicle;
determining an estimated driving distance according to the pre-driving route, and determining an estimated driving time based on the estimated driving distance;
and displaying the position information of the maintenance personnel, the position information of the vehicle, the pre-driving route, the estimated driving distance and the estimated driving time in real time.
5. The vehicle failure rescue service method according to claim 1, wherein the step of acquiring vehicle information if a rescue demand instruction input by a user based on the rescue response information is received comprises:
if a rescue demand instruction input by the user based on the rescue response information is received, judging whether the mobile communication equipment of the user is connected with the mobile communication equipment of the user through Bluetooth;
if the mobile communication device is connected with the mobile communication device through the Bluetooth, generating prompt information for prompting whether the user carries out telephone request rescue;
if a telephone request rescue instruction input by a user is received within a first preset time from the generation of the prompt message, establishing communication connection with a rescue service platform so that the vehicle information can be confirmed by the staff and the user of the rescue service platform;
and if a telephone rescue rejection instruction input by a user is received or the telephone rescue request instruction is not received within a first preset time period since the prompt information is generated, vehicle information is obtained.
6. The vehicle breakdown rescue service method according to any one of claims 1 to 5, wherein the step of obtaining vehicle information includes:
generating reminding information for reminding a user whether to enter a rescue service guide interface;
if a service interface request instruction input by a user is received within a second preset time from the generation of the reminding information, logging in a rescue service webpage to enter a rescue service interface;
and acquiring the vehicle information input by the user based on the rescue service interface.
7. The vehicle malfunction rescue service method according to claim 5, wherein the step of acquiring vehicle information includes:
generating reminding information for reminding a user whether to enter a rescue service guide interface;
if a service interface request instruction input by a user is received within a second preset time period from the generation of the reminding information, a webpage link of a rescue service webpage is sent to the mobile communication equipment, so that the user enters a rescue service interface based on the webpage link in the mobile communication equipment;
and acquiring the vehicle information input by the user based on the rescue service interface.
8. The rescue service method of any one of claims 2-4, wherein after the step of receiving a rescue service work order generated by the rescue service platform based on the vehicle location information, vehicle fault information, vehicle repair type, and vehicle type information, further comprising:
and receiving evaluation information or comment information of the user on the rescue service work order, and sending the evaluation information or comment information to the rescue service platform.
9. A vehicle comprising a memory, a processor, and a computer program stored on the memory and executable on the processor, the computer program, when executed by the processor, implementing the steps of a method for rescue service of a vehicle fault as claimed in any one of claims 1 to 8.
10. A readable storage medium, characterized in that the readable storage medium has stored thereon a computer program which, when being executed by a processor, realizes the steps of the method for rescuing from the vehicle failure as recited in any one of claims 1 to 8.
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| CN202110628248.2A CN113344385A (en) | 2021-06-04 | 2021-06-04 | Rescue service method for vehicle fault, vehicle and readable storage medium |
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