CN113986418A - Vehicle rescue method, system and device based on saas platform and storage medium - Google Patents
Vehicle rescue method, system and device based on saas platform and storage medium Download PDFInfo
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Abstract
The invention discloses a vehicle rescue method, a system, a device and a storage medium based on a saas platform, wherein the vehicle rescue method comprises the following steps: receiving an input rescue request instruction, and generating a rescue service interface based on the rescue request instruction; receiving vehicle rescue information input based on the rescue service interface; generating an estimated maintenance price and an estimated rescue duration corresponding to the vehicle rescue information, and displaying the estimated maintenance price and the estimated rescue duration; if a rescue execution instruction input by a user account is received, a target service store is obtained, and the vehicle rescue information is sent to a store account corresponding to the target service store, so that the target service store implements rescue service corresponding to the vehicle rescue information on a vehicle to be rescued. The invention improves the intelligence of vehicle rescue service.
Description
Technical Field
The invention relates to the field of vehicle rescue service, in particular to a vehicle rescue method, a vehicle rescue system, a vehicle rescue device and a storage medium based on a saas platform.
Background
At present, a vehicle rescue method provided based on a saas (Software-as-a-Service) platform is as follows: when a vehicle breaks down, a user judges whether the vehicle breaks down or not, if the vehicle breaks down, rescue button buttons such as an e-call/i-call button and the like are triggered on the vehicle to call a rescue service platform, after the rescue service platform is connected, platform workers and the user confirm information such as vehicle information, fault types and vehicle positioning and then generate a rescue service order, and finally the user waits for rescue. However, for a user who lacks in handling the vehicle rescue problem, the rescue service function often cannot respond in time to trigger the rescue button, and the user cannot smoothly communicate with the platform staff and confirm the vehicle rescue information after triggering the rescue button, so that the efficiency of developing the vehicle rescue service is too slow, and the user experience is seriously influenced. The existing vehicle rescue service provided based on the saas platform is insufficient in intelligence, and becomes a technical problem to be solved urgently.
Disclosure of Invention
The invention mainly aims to provide a vehicle rescue method, a vehicle rescue system, a vehicle rescue device and a storage medium based on a saas platform, and aims to solve the technical problem that the existing vehicle rescue service is insufficient in intelligence.
In order to achieve the purpose, the invention provides a vehicle rescue method based on a saas platform, which comprises the following steps:
receiving an input rescue request instruction, and generating a rescue service interface based on the rescue request instruction;
receiving vehicle rescue information input based on the rescue service interface;
generating an estimated maintenance price and an estimated rescue duration corresponding to the vehicle rescue information, and displaying the estimated maintenance price and the estimated rescue duration;
if a rescue execution instruction input by a user account is received, a target service store is obtained, and the vehicle rescue information is sent to a store account corresponding to the target service store, so that the target service store implements rescue service corresponding to the vehicle rescue information on a vehicle to be rescued.
Optionally, the step of receiving an input rescue request command is followed by:
generating prompt information for prompting whether to call for help or not;
if a call-for-help instruction is received within a preset time length since the prompt information is generated, acquiring a target service store, and establishing communication connection with the target service store so that workers of the target service store can confirm the vehicle rescue information and implement rescue service corresponding to the vehicle rescue information on the vehicle to be rescued;
and if the telephone call-for-help instruction is not received within a preset time length since the prompt information is generated, executing the step of generating a rescue service interface based on the rescue request instruction.
Optionally, the step of acquiring the target service store includes:
the method comprises the steps of obtaining vehicle position information of a vehicle to be rescued, and obtaining service favorable information of vehicle service shops around the vehicle to be rescued on the basis of the vehicle position information;
generating a service store pushing interface according to the service favorable comment information;
and receiving a target service store input based on the service store election interface.
Optionally, the step of acquiring the target service store includes:
the method comprises the steps of obtaining vehicle position information of a vehicle to be rescued, and obtaining position coordinate information of each vehicle service store around the vehicle to be rescued on the basis of the vehicle position information;
generating a service store distribution map according to the position coordinate information;
receiving a target service store input based on the service store distribution map.
Optionally, after the step of sending the vehicle rescue information to a store account corresponding to the target service store, the method includes:
creating a rescue service work order corresponding to the vehicle rescue information based on the store account;
receiving the updated order dispatching progress information of the store account on the rescue service work order;
and determining the work order progress information according to the order dispatching progress information, and displaying the work order progress information in real time.
Optionally, the step of determining work order progress information according to the dispatch progress information includes:
determining a pre-driving route according to the position information of the maintenance personnel and the position information of the vehicle in the dispatching progress information;
and determining an estimated driving range according to the pre-driving route, determining an estimated driving time based on the estimated driving range, and taking the position information of the maintenance personnel, the position information of the vehicle, the pre-driving route, the estimated driving range and the estimated driving time as work order progress information.
Optionally, the vehicle rescue method further comprises:
receiving evaluation information or comment information of a user account on the rescue service work order;
and generating or updating favorable comment information of the target service store based on the evaluation information or comment information.
In addition, to achieve the above object, the present invention further provides a vehicle rescue system based on the saas platform, including:
the trigger module is used for receiving an input rescue request instruction and generating a rescue service interface based on the rescue request instruction;
the acquisition module is used for receiving vehicle rescue information input based on the rescue service interface;
the generating module is used for generating an estimated maintenance price and an estimated rescue duration corresponding to the vehicle rescue information and displaying the estimated maintenance price and the estimated rescue duration;
the release module is used for acquiring a target service store and sending the vehicle rescue information to a store account corresponding to the target service store if a rescue execution instruction input by a user account is received, so that the target service store can implement rescue service corresponding to the vehicle rescue information on a vehicle to be rescued.
In addition, in order to achieve the above object, the present invention further provides a vehicle rescue apparatus, which includes a memory, a processor and a vehicle rescue program stored on the memory and operable on the processor, wherein the vehicle rescue program when executed by the processor implements the steps of the vehicle rescue method as described above.
In addition, to achieve the above object, the present invention further provides a storage medium having a vehicle rescue program stored thereon, the vehicle rescue program implementing the steps of the vehicle rescue method as described above when executed by a processor.
The invention is convenient for a user to input vehicle rescue information based on the rescue service interface by receiving an input rescue request instruction and generating a rescue service interface based on the rescue request instruction so as to enable a vehicle service store to develop rescue service for a vehicle more accurately and according to the intention of the user and improve the service quality of the vehicle rescue service, and by generating an estimated maintenance price and an estimated rescue duration corresponding to the vehicle rescue information and displaying the estimated maintenance price and the estimated rescue duration, the user can confirm the estimated maintenance price and the estimated rescue duration of the current rescue service, and further by receiving a rescue execution instruction input by a user account number, the user can be determined to receive the estimated maintenance price and the estimated rescue duration, and under the condition that the user receives the estimated maintenance price and the estimated rescue duration, the method comprises the steps of obtaining a target service store and sending vehicle rescue information to a store account corresponding to the target service store, so that the target service store implements rescue service corresponding to the vehicle rescue information on a vehicle to be rescued.
Drawings
FIG. 1 is a schematic diagram of a terminal \ device structure of a hardware operating environment according to an embodiment of the present invention;
FIG. 2 is a schematic flow chart of a first embodiment of a vehicle rescue method based on the saas platform according to the present invention;
FIG. 3 is a schematic flow chart of a vehicle rescue method based on saas platform according to a second embodiment of the present invention;
FIG. 4 is a schematic block diagram of a vehicle rescue system based on the saas platform according to the present invention;
the objects, features and advantages of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
As shown in fig. 1, fig. 1 is a schematic terminal structure diagram of a hardware operating environment according to an embodiment of the present invention.
The terminal of the embodiment of the invention is a vehicle rescue device.
As shown in fig. 1, the terminal may include: a processor 1001, such as a CPU, a network interface 1004, a user interface 1003, a memory 1005, a communication bus 1002. Wherein a communication bus 1002 is used to enable connective communication between these components. The user interface 1003 may include a Display screen (Display), an input unit such as a Keyboard (Keyboard), and the optional user interface 1003 may also include a standard wired interface, a wireless interface. The network interface 1004 may optionally include a standard wired interface, a wireless interface (e.g., WI-FI interface). The memory 1005 may be a high-speed RAM memory or a non-volatile memory (e.g., a magnetic disk memory). The memory 1005 may alternatively be a storage device separate from the processor 1001.
Optionally, the terminal may further include a camera, a Radio Frequency (RF) circuit, a sensor, an audio circuit, a WiFi module, and the like. Such as light sensors, motion sensors, and other sensors. Specifically, the light sensor may include an ambient light sensor that adjusts the brightness of the display screen according to the brightness of ambient light, and a proximity sensor that turns off the display screen and/or the backlight when the terminal device is moved to the ear. Of course, the terminal device may also be configured with other sensors such as a gyroscope, a barometer, a hygrometer, a thermometer, and an infrared sensor, which are not described herein again.
Those skilled in the art will appreciate that the terminal structure shown in fig. 1 is not intended to be limiting and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components.
As shown in fig. 1, a memory 1005, which is a kind of computer storage medium, may include therein an operating system, a network communication module, a user interface module, and a vehicle rescue program.
In the terminal shown in fig. 1, the network interface 1004 is mainly used for connecting to a backend server and performing data communication with the backend server; the user interface 1003 is mainly used for connecting a client (user side) and performing data communication with the client; and the processor 1001 may be configured to call the vehicle rescue program stored in the memory 1005 and perform the following operations:
referring to fig. 2, the present invention provides a vehicle rescue method based on a saas platform, and in a first embodiment of the vehicle rescue method based on the saas platform, the vehicle rescue method based on the saas platform includes the following steps:
step S100, receiving an input rescue request instruction, and generating a rescue service interface based on the rescue request instruction;
it can be understood that the rescue request instruction is input by the user through a preset interactive interface or through a preset interactive voice. It should be noted that, a Software-as-a-Service (saas) platform may also be used to identify that the vehicle has a fault and guide the user to input the rescue request instruction. For example, in one embodiment, the vehicle-mounted display screen pops up a preset interactive interface, the interactive interface displays a respected user, the remote monitoring platform detects that your love car has a fault and needs rescue service, the interactive interface further comprises virtual buttons of 'confirm' and 'cancel', and the user can input a rescue request instruction by triggering the 'confirm' virtual button. In another embodiment, the vehicle system controls the vehicle-mounted loudspeaker to play an interactive voice message of ' respect user ', the remote monitoring platform detects that your love vehicle is in failure and needs rescue service ', and if the user answers ' need ', the vehicle identifies the voice message answered by the user, and then the rescue request instruction is determined to be input. Namely, in the embodiment, the vehicle running state can be calculated in real time by adding a saas (Software-as-a-Service) platform in the rescue Service scene, and when an abnormality occurs, a user is actively guided to complete a rescue Service request by calling a UI popup window and voice interaction on the vehicle-mounted multimedia, so that the intelligence of the vehicle rescue Service method is improved.
Further, the step of receiving an input rescue request command is followed by:
step a, generating prompt information for prompting whether to call for help or not;
the prompt message can be a preset interactive interface or preset guide voice.
B, if a call-for-help instruction is received within a preset time length since the prompt information is generated, acquiring a target service store, and establishing communication connection with the target service store so that workers of the target service store can confirm the vehicle rescue information and implement rescue service corresponding to the vehicle rescue information on the vehicle to be rescued;
and c, if the telephone call-for-help instruction is not received within the preset time length since the prompt information is generated, executing the step of generating a rescue service interface based on the rescue request instruction.
The preset duration may be set by a person skilled in the art according to an actual situation, and the embodiment is not limited specifically. According to the vehicle rescue information input method, the user can be guided to input the vehicle rescue information in a mode of generating the rescue service interface, telephone communication can be directly carried out between the user and the staff of the target service store in a telephone calling mode, the staff of the target service store and the user can confirm the vehicle rescue information, so that multiple ways for inputting the vehicle rescue information are provided, different requirements of different users on ways for inputting the vehicle rescue information are met, the requirements of the users are met, the user experience is improved, and the intelligence of the vehicle rescue method is further improved.
After the step S100, executing step S200, receiving vehicle rescue information input based on the rescue service interface;
it should be noted that the vehicle rescue information includes vehicle position information, vehicle model information, fault type information, and maintenance type information of the vehicle to be rescued. In an embodiment, the vehicle service store may perform a rescue service corresponding to the fault type information on the vehicle to be repaired according to the fault type information in the vehicle rescue information, for example, the tire of the vehicle is damaged, and the vehicle service store arranges that the repair staff carries the tire to be replaced with the corresponding model and the related tire replacement tool to drive to the site for vehicle repair. For another example, the brake pads of the vehicles are damaged, and a vehicle service store arranges that a maintenance worker carries the brake pads with the corresponding models and the related maintenance tools to be replaced and drives the brake pads to the site for vehicle maintenance. For example, the vehicle to be repaired has a serious fault condition or damage condition, and the vehicle service store directly arranges to carry out trailer pulling to the repair store for refurbishment. It will be appreciated that the fault type information and the repair type information often correspond, for example, if a tire of the vehicle is damaged, the repair type is a replacement tire; if the brake pad of the vehicle is damaged, the maintenance type is to replace the brake pad; if the degree of failure or damage of the vehicle is large, the repair type is a trailer-in-store repair. The present embodiment sets the fault type information and the maintenance type information at the same time, and is a maintenance type that the user hopes to actively input the vehicle maintenance type so as to satisfy the user's intention as much as possible. Since if the user inputs only the failure type information, the vehicle service store is required to unilaterally determine the vehicle repair type according to the vehicle failure type, which may be left to the repair type of the rescue service intended by the user. For example, a user wants to repair a vehicle to be repaired on site, but a vehicle service store performs a rescue service for a trailer-in-store repair. Or the user wants to repair the problem a of the vehicle on site, but the vehicle service store drives to the site with tools and parts to repair the problem B of the vehicle.
In another embodiment, a vehicle service store performs a rescue service corresponding to vehicle model information on a vehicle. The vehicle model information is the model and the brand of the vehicle, so that a vehicle service store can select matched parts and/or matched maintenance tools according to the vehicle model information. It will be appreciated that damage to components of different vehicle types requires replacement or repair, and often the mating components and/or mating repair tools are different.
Step S300, generating an estimated maintenance price and an estimated rescue duration corresponding to the vehicle rescue information, and displaying the estimated maintenance price and the estimated rescue duration;
the saas platform may generate an estimated maintenance price and an estimated rescue duration for providing the rescue service this time based on the input vehicle rescue information, where it is to be noted that, if the vehicle is maintained on site, the estimated rescue duration includes a time for a maintenance worker to drive to the site, and a total of time for maintaining the vehicle on site, for example, two hours or 3 hours. If the trailer is in-store maintained, the time difference between the current time day and the interactive time day is, for example, 3 days or 5 days.
Step S400, if a rescue execution instruction input by a user account is received, a target service store is obtained, and the vehicle rescue information is sent to a store account corresponding to the target service store.
It should be noted that after the user checks the estimated maintenance price and the estimated rescue duration generated by the saas platform based on the vehicle rescue information, the user may consider whether to continue to request the rescue service, because there may be a case that the user is unsatisfied with the estimated maintenance price and the estimated rescue duration, for example, the estimated maintenance price or the estimated rescue duration exceeds the psychological expectation of the user, and search for other rescue service providers. After the user confirms the estimated maintenance price or estimated rescue duration, if the user can accept the estimated maintenance price or estimated rescue duration, inputting a rescue execution instruction through a user account, and then executing the steps of obtaining a target service store and sending the vehicle rescue information to a store account corresponding to the target service store, so that the target service store implements rescue service corresponding to the vehicle rescue information on the vehicle to be rescued.
The embodiment receives an input rescue request instruction, generates a rescue service interface based on the rescue request instruction, so that a user can conveniently input vehicle rescue information based on the rescue service interface, so that a vehicle service store can more accurately develop rescue services for a vehicle according to the intention of the user, the service quality of the vehicle rescue services is improved, and confirms the estimated maintenance price and the estimated rescue duration of the current rescue service by generating the estimated maintenance price and the estimated rescue duration corresponding to the vehicle rescue information and displaying the estimated maintenance price and the estimated rescue duration, and further determines that the user receives the estimated maintenance price and the estimated rescue duration by receiving a rescue execution instruction input by a user account number, and under the condition that the user receives the estimated maintenance price and the estimated rescue duration, the method comprises the steps of obtaining a target service store and sending vehicle rescue information to a store account corresponding to the target service store, so that the target service store implements rescue service corresponding to the vehicle rescue information on a vehicle to be rescued.
Further, in an embodiment, the step of acquiring the target service store includes:
step d, vehicle position information of a vehicle to be rescued is obtained, and service favorable information of each vehicle service store around the vehicle to be rescued is obtained based on the vehicle position information;
in one embodiment, after the vehicle service stores complete vehicle rescue service for a user once, a user account corresponding to the user inputs comment information into a comment area of the vehicle service store, or the corresponding user account inputs evaluation information into a satisfaction evaluation area of the vehicle service store, and the saas platform generates good service comment information corresponding to each vehicle service store based on the comment information and the evaluation information of each vehicle service store. In another embodiment, the service goodness information of each vehicle service store is determined by the comprehensive evaluation of the third-party evaluation organization after investigation on the business qualification, the company scale, the service level and the industry public praise of each vehicle service store.
Step f, generating a service store pushing interface according to the service favorable comment information;
and g, receiving the target service store input based on the service store election interface.
According to the method and the device, the vehicle position information of the vehicle to be rescued is acquired, the service goodness information of each vehicle service store around the vehicle to be rescued is acquired based on the vehicle position information, the service store push-selection interface is generated according to the service goodness information, so that the vehicle service store with the better service level is pushed out for a user, the target service store selected by the user is determined by receiving the target service store input based on the service store push-selection interface, so that the better vehicle rescue service is provided for the user, the use experience of the user on a rescue service saas platform is improved, and the viscosity of the user is improved.
In another embodiment, the step of obtaining the target service store comprises:
step h, obtaining vehicle position information of a vehicle to be rescued, and obtaining position coordinate information of each vehicle service store around the vehicle to be rescued on the basis of the vehicle position information;
step i, generating a service store distribution map according to the position coordinate information;
and j, receiving the target service store input based on the service store distribution map.
The method comprises the steps of acquiring vehicle position information of a vehicle to be rescued, and acquiring position coordinate information of each vehicle service store around the vehicle to be rescued on the basis of the vehicle position information; and generating a service store distribution map according to the position coordinate information, so that a vehicle service store with a short peripheral distance is selected for the user, the rescue waiting time of the user is shortened, and the target service store selected by the user is determined by receiving the target service store input based on the service store distribution map, so that better vehicle rescue service is provided for the user, the use experience of the user on a rescue service saas platform is improved, and the viscosity of the user is improved.
Further, referring to fig. 3, a second embodiment of the vehicle rescue method based on the saas platform is proposed based on the first embodiment of the present invention, and in this embodiment, after the step of sending the vehicle rescue information to the store account corresponding to the target service store, the method includes:
step S500, based on the store account, creating a rescue service work order corresponding to the vehicle rescue information;
the rescue service work order includes vehicle position information, vehicle model information, fault type information and maintenance type information of a vehicle to be rescued, and may also include a name and an address of a target service store, a name and a telephone of a maintenance person dispatched by the target service store, an estimated maintenance price, an estimated rescue duration and the like.
Step S600, receiving the updated order dispatching progress information of the store account on the rescue service work order;
the order dispatching progress information is used for dispatching the real-time progress state of maintenance personnel for the target service store, for example, the maintenance personnel are in preparation for departure, the maintenance personnel have arrived at the scene, the maintenance personnel have arrived at the Huangxing middle road in the cottonrose area currently, or the maintenance personnel have arrived at the maintenance scene.
And S700, determining work order progress information according to the dispatching progress information, and displaying the work order progress information in real time.
The work order progress information is more comprehensive than the order dispatching progress information, and the estimated running distance of a maintenance worker to the maintenance site of the vehicle to be maintained and/or the estimated time length of the maintenance worker to the maintenance site of the vehicle to be maintained and the like are obtained through big data processing, so that a user can know the vehicle rescue service progress more visually and clearly.
Further, the step of determining work order progress information according to the dispatch progress information comprises:
step k, determining a pre-driving route according to the position information of the maintenance personnel and the position information of the vehicle in the dispatching progress information;
the saas platform for improving the rescue service can calculate and plan the pre-driving route with the shortest driving distance or the shortest driving time according to the position information of the maintenance personnel and the position information of the vehicle in the order scheduling information. It will be appreciated that the two end points of the pre-travelled route are the current location of the service person and the current location of the vehicle to be serviced, respectively.
And step l, determining an estimated driving range according to the pre-driving route, determining an estimated driving time based on the estimated driving range, and taking the position information of the maintenance personnel, the position information of the vehicle, the pre-driving route, the estimated driving range and the estimated driving time as work order progress information.
It can be understood that the vehicle-mounted display screen displays the work order progress information of the pre-driving route, the estimated driving mileage and the estimated driving time in the preset display interface.
According to the method and the device, the rescue service progress can be known in real time through the work order progress information updated on the rescue service work order in real time, and the rescue progress of the vehicle rescue service can be known in multiple aspects and multiple angles by setting the position information of maintenance personnel, the position information of the vehicle, the pre-driving route, the estimated driving mileage and the work order progress information of the estimated driving time.
Further, the vehicle rescue method further comprises the following steps:
step m, receiving evaluation information or comment information of a user account on the rescue service work order;
and step o, generating or updating favorable comment information of the target service store based on the evaluation information or the comment information.
The evaluation information is generated by the user for the evaluation of the vehicle rescue service, and the comment information is generated by the user for the suggestion or comment of the vehicle rescue service. According to the embodiment, a channel capable of feeding back opinions or suggestions is provided for the user by setting the evaluation function or the comment function of the user on the rescue service work order, and meanwhile, the opinion or the suggestion provided by the channel can prompt the saas platform or the vehicle service store to continuously improve the service level and continuously improve the efficiency and the quality of vehicle rescue service.
In addition, referring to fig. 4, an embodiment of the present invention further provides a vehicle rescue system based on a saas platform, including:
the trigger module A10 is used for receiving an input rescue request instruction and generating a rescue service interface based on the rescue request instruction;
an obtaining module A20, configured to receive vehicle rescue information input based on the rescue service interface;
the generating module A30 is used for generating an estimated maintenance price and an estimated rescue duration corresponding to the vehicle rescue information, and displaying the estimated maintenance price and the estimated rescue duration;
the issuing module a40 is configured to, if a rescue execution instruction input by a user account is received, acquire a target service store, and send the vehicle rescue information to a store account corresponding to the target service store, so that the target service store implements rescue service corresponding to the vehicle rescue information on a vehicle to be rescued.
Optionally, the triggering module a10 is configured to:
generating prompt information for prompting whether to call for help or not;
if a call-for-help instruction is received within a preset time length since the prompt information is generated, acquiring a target service store, and establishing communication connection with the target service store so that workers of the target service store can confirm the vehicle rescue information and implement rescue service corresponding to the vehicle rescue information on the vehicle to be rescued;
and if the telephone call-for-help instruction is not received within a preset time length since the prompt information is generated, executing the step of generating a rescue service interface based on the rescue request instruction.
Optionally, the publishing module a40 is configured to:
the method comprises the steps of obtaining vehicle position information of a vehicle to be rescued, and obtaining service favorable information of vehicle service shops around the vehicle to be rescued on the basis of the vehicle position information;
generating a service store pushing interface according to the service favorable comment information;
and receiving a target service store input based on the service store election interface.
Optionally, the publishing module a40 is configured to:
the method comprises the steps of obtaining vehicle position information of a vehicle to be rescued, and obtaining position coordinate information of each vehicle service store around the vehicle to be rescued on the basis of the vehicle position information;
generating a service store distribution map according to the position coordinate information;
receiving a target service store input based on the service store distribution map.
Optionally, the publishing module a40 is configured to:
creating a rescue service work order corresponding to the vehicle rescue information based on the store account;
receiving the updated order dispatching progress information of the store account on the rescue service work order;
and determining the work order progress information according to the order dispatching progress information, and displaying the work order progress information in real time.
Optionally, the publishing module a40 is configured to:
the step of determining work order progress information according to the dispatch progress information comprises the following steps:
determining a pre-driving route according to the position information of the maintenance personnel and the position information of the vehicle in the dispatching progress information;
and determining an estimated driving range according to the pre-driving route, determining an estimated driving time based on the estimated driving range, and taking the position information of the maintenance personnel, the position information of the vehicle, the pre-driving route, the estimated driving range and the estimated driving time as work order progress information.
Optionally, the publishing module a40 is configured to:
receiving evaluation information or comment information of a user account on the rescue service work order;
and generating or updating favorable comment information of the target service store based on the evaluation information or comment information.
The steps implemented by each functional module of the vehicle rescue system can refer to each embodiment of the vehicle rescue method based on the saas platform, and are not described herein again.
Furthermore, the present invention also provides a vehicle rescue apparatus including: a memory, a processor, and a vehicle rescue program stored on the memory; the processor is used for executing the vehicle rescue program to realize the steps of the embodiments of the vehicle rescue method.
The present invention also provides a storage medium storing one or more programs, which are also executable by one or more processors for implementing the steps of the embodiments of the vehicle rescue method described above.
The specific implementation of the storage medium of the present invention is substantially the same as the embodiments of the vehicle rescue method described above, and is not described herein again.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or system that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or system. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or system that comprises the element.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium (e.g., ROM/RAM, magnetic disk, optical disk) as described above and includes instructions for enabling a terminal device (e.g., a mobile phone, a computer, a server, an air conditioner, or a network device) to execute the method according to the embodiments of the present invention.
The above description is only a preferred embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications of equivalent structures and equivalent processes, which are made by using the contents of the present specification and the accompanying drawings, or directly or indirectly applied to other related technical fields, are included in the scope of the present invention.
Claims (10)
1. A vehicle rescue method based on a saas platform is characterized by comprising the following steps:
receiving an input rescue request instruction, and generating a rescue service interface based on the rescue request instruction;
receiving vehicle rescue information input based on the rescue service interface;
generating an estimated maintenance price and an estimated rescue duration corresponding to the vehicle rescue information, and displaying the estimated maintenance price and the estimated rescue duration;
if a rescue execution instruction input by a user account is received, a target service store is obtained, and the vehicle rescue information is sent to a store account corresponding to the target service store, so that the target service store implements rescue service corresponding to the vehicle rescue information on a vehicle to be rescued.
2. A vehicle rescue method as defined in claim 1, wherein the step of receiving an input rescue request command is followed by:
generating prompt information for prompting whether to call for help or not;
if a call-for-help instruction is received within a preset time length since the prompt information is generated, acquiring a target service store, and establishing communication connection with the target service store so that workers of the target service store can confirm the vehicle rescue information and implement rescue service corresponding to the vehicle rescue information on the vehicle to be rescued;
and if the telephone call-for-help instruction is not received within a preset time length since the prompt information is generated, executing the step of generating a rescue service interface based on the rescue request instruction.
3. The vehicle rescue method of claim 1, wherein the step of obtaining the target service store comprises:
the method comprises the steps of obtaining vehicle position information of a vehicle to be rescued, and obtaining service favorable information of vehicle service shops around the vehicle to be rescued on the basis of the vehicle position information;
generating a service store pushing interface according to the service favorable comment information;
and receiving a target service store input based on the service store election interface.
4. The vehicle rescue method of claim 1, wherein the step of obtaining the target service store comprises:
the method comprises the steps of obtaining vehicle position information of a vehicle to be rescued, and obtaining position coordinate information of each vehicle service store around the vehicle to be rescued on the basis of the vehicle position information;
generating a service store distribution map according to the position coordinate information;
receiving a target service store input based on the service store distribution map.
5. The vehicle rescue method according to claim 1, wherein the step of sending the vehicle rescue information to a store account corresponding to the target service store is followed by:
creating a rescue service work order corresponding to the vehicle rescue information based on the store account;
receiving the updated order dispatching progress information of the store account on the rescue service work order;
and determining the work order progress information according to the order dispatching progress information, and displaying the work order progress information in real time.
6. The vehicle rescue method of claim 5, wherein the step of determining work order progress information from the dispatch progress information comprises:
determining a pre-driving route according to the position information of the maintenance personnel and the position information of the vehicle in the dispatching progress information;
and determining an estimated driving range according to the pre-driving route, determining an estimated driving time based on the estimated driving range, and taking the position information of the maintenance personnel, the position information of the vehicle, the pre-driving route, the estimated driving range and the estimated driving time as work order progress information.
7. The vehicle rescue method according to claim 5 or 6, further comprising:
receiving evaluation information or comment information of a user account on the rescue service work order;
and generating or updating favorable comment information of the target service store based on the evaluation information or comment information.
8. A vehicle rescue system based on a saas platform, characterized in that the vehicle rescue system comprises:
the trigger module is used for receiving an input rescue request instruction and generating a rescue service interface based on the rescue request instruction;
the acquisition module is used for receiving vehicle rescue information input based on the rescue service interface;
the generating module is used for generating an estimated maintenance price and an estimated rescue duration corresponding to the vehicle rescue information and displaying the estimated maintenance price and the estimated rescue duration;
the release module is used for acquiring a target service store and sending the vehicle rescue information to a store account corresponding to the target service store if a rescue execution instruction input by a user account is received, so that the target service store can implement rescue service corresponding to the vehicle rescue information on a vehicle to be rescued.
9. A vehicle rescue apparatus, characterized in that the vehicle rescue apparatus includes: memory, processor and vehicle rescue program stored on the memory and executable on the processor, which when executed by the processor implements the steps of the vehicle rescue method according to any of claims 1 to 7.
10. A storage medium, characterized in that it has stored thereon a vehicle rescue program which, when executed by a processor, carries out the steps of the vehicle rescue method according to any one of claims 1 to 7.
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| CN202111189648.4A CN113986418A (en) | 2021-10-12 | 2021-10-12 | Vehicle rescue method, system and device based on saas platform and storage medium |
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| CN202111189648.4A CN113986418A (en) | 2021-10-12 | 2021-10-12 | Vehicle rescue method, system and device based on saas platform and storage medium |
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Cited By (1)
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| CN115019533A (en) * | 2022-04-21 | 2022-09-06 | 内蒙古中科装备有限公司 | Mobile hydrogenation vehicle scheduling method, device, equipment and medium |
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