CN113284296A - Abnormal returning processing method and system for public bicycles - Google Patents
Abnormal returning processing method and system for public bicycles Download PDFInfo
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- CN113284296A CN113284296A CN202110574860.6A CN202110574860A CN113284296A CN 113284296 A CN113284296 A CN 113284296A CN 202110574860 A CN202110574860 A CN 202110574860A CN 113284296 A CN113284296 A CN 113284296A
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- bicycle
- user
- locking
- car
- forced
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/0042—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for hiring of objects
- G07F17/0057—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for hiring of objects for the hiring or rent of vehicles, e.g. cars, bicycles or wheelchairs
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/00174—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys
- G07C9/00571—Electronically operated locks; Circuits therefor; Nonmechanical keys therefor, e.g. passive or active electrical keys or other data carriers without mechanical keys operated by interacting with a central unit
Abstract
The invention provides an abnormal returning processing method and system for public bicycles, which relate to the technical field of vehicle management and are applied to public bicycles and comprise the following steps: the public bicycles enter a bicycle locking device, a bicycle locking command is executed, if the bicycle locking fails, a first execution result is returned to a background server and stored in a transaction database, the bicycle locking device is connected with the background server through a station controller, and a user side feeds back an abnormal bicycle returning request to the background server; the background server positions the car locking device according to the user information, carries out credit analysis on the user information and obtains the credit level of the user; when the user credit level corresponding to the user account is not lower than the preset level, sending a forced car locking command, controlling a car locker to execute the forced car locking command, and obtaining a second execution result returned by the car locker; the background server judges whether to finish the order according to the second execution result; if yes, ending the order; if not, sending a prompt message containing a suggestion that the user replaces the bicycle locking device to the user side, and solving the problem that the existing user cannot lock the bicycle under abnormal conditions when using the public bicycle and returning the bicycle.
Description
Technical Field
The invention relates to the technical field of vehicle management, in particular to a public bicycle returning processing method and system.
Background
Various vehicles in modern cities are rapidly developed, but an effective method is still lacked on the problem of short-distance travel, and the current main short-distance travel modes comprise: the public bicycle leasing service is one of effective methods for solving short-distance travel under the conditions that the public bicycle leasing service is provided, the public bicycle leasing service is used, and the public bicycle leasing service is provided.
The public bicycle leasing system generally manages all leasing branches through a central server, a bicycle is borrowed at any leasing branch near a departure place, and the bicycle is returned to any leasing branch near a destination; compared with the construction of other public transportation routes, the construction speed of the rental network of the public bicycles is high, and the investment cost is low, so that the public bicycle can be better constructed according to the needs, and the short-distance needs of people can be met timely.
However, in the existing public bicycle system, when a user returns the bicycle, the user usually needs to communicate with a remote central server through a network, and the problem of abnormal bicycle returning can be encountered, namely, the bicycle locking device does not lock the bicycle due to unknown reasons, if equipment fails, or the equipment reads a bicycle locking command but fails to lock the bicycle, the user cannot autonomously solve the problem of bicycle locking, and a corresponding order cannot be finished.
Disclosure of Invention
In order to overcome the technical defects, the invention aims to provide a public bicycle returning processing method and system, which are used for solving the problems that the traveling of a user is influenced or extra cost is caused because the user cannot lock a bicycle due to abnormal conditions when the user uses a public bicycle and returns the bicycle.
The invention discloses a public bicycle returning processing method, which is applied to public bicycles and comprises the following steps:
the public bicycles enter a bicycle locking device, a bicycle locking command is executed, if the bicycle locking fails, a first execution result is returned to a background server and stored in a transaction database, and the bicycle locking device is connected with the background server through a station controller;
the user side feeds back an abnormal vehicle returning request containing user information to the background server;
the background server searches in the transaction database according to the user information to position the car locker;
performing credit analysis on the user information by adopting a background server to obtain a user credit level corresponding to the user information;
when the user credit level corresponding to the user account is lower than a preset level, sending a prompt message containing a suggestion that the user replaces the car locker to the user side;
when the user credit level corresponding to the user account is not lower than a preset level, sending a forced car locking command to the site controller, controlling the car locking device to execute the forced car locking command by the site controller, and acquiring a second execution result returned by the car locking device;
the background server judges whether to finish the order according to the second execution result;
if the locking action is successfully executed, the order is ended; and if the locking action fails to be executed, sending a prompt message which contains a suggestion that the user replaces the car locker.
Preferably, the background server performs credit analysis on the user information to obtain a user credit level corresponding to the user information, and further includes the following steps:
acquiring user information from a preset database according to the user account, wherein the user information comprises one or more of user historical order data, user payment data, user track data and associated data;
and performing data analysis based on the user information, performing credit rating on the user account based on an analysis result according to a preset rule, and obtaining a user credit level corresponding to the user account.
Preferably, the analyzing the data based on the user information, and performing credit rating on the user account based on an analysis result according to a preset rule to obtain a user credit rating corresponding to the user account includes the following steps:
carrying out credit calculation on the user information by adopting a pre-trained data processing model to obtain a grading result with a credit value;
and acquiring a credit level corresponding to the analysis result based on a preset level mapping table, and generating a user credit level corresponding to the user account.
Preferably, the background server searches in the transaction database according to the user information to locate the car locker, further comprising:
acquiring a user position range and time information according to the user information;
searching for a car locker with abnormal data in the user position range under the time information based on the abnormal movement database so as to position the car locker; wherein, the car locking device that has transaction data includes the following:
executing a vehicle locking command exceeding a preset number of times;
and/or, performing a restart and re-executing the lock command after the restart.
Preferably, the station controller controls the car locker to execute the forced car locking command, including the following:
the station controller receives a forced vehicle locking command and sends the forced vehicle locking command to the vehicle locking device;
judging whether the public bicycle enters a bicycle locking device or not;
if yes, the station controller controls the car locking device to execute the forced car locking command;
if not, sending prompt information for pushing the public bicycle to enter a bicycle locking device, and executing the forced bicycle locking command when the bicycle locking device monitors that the public bicycle enters the bicycle locking device.
Preferably, the returning processing method further comprises:
after an execution result is returned, the car locking device triggers a self-checking process for detecting the use state of the hardware, obtains a self-checking result and sends the self-checking result to a background server;
and if the self-checking result is abnormal, the background server sends out warning information with maintenance data.
Preferably, the returning processing method further comprises:
after the order is finished, the background server autonomously generates order information containing the abnormal taxi-returning request, and stores the order information in a preset database under the user information associated with the user account.
The invention discloses a public bicycle returning processing system, which comprises a user side, a bicycle locking device side, a station controller side and a background server side, wherein the user side is connected with the bicycle locking device side through a bus;
the lock car ware end includes:
the monitoring and executing module is used for executing a bicycle locking command when a public bicycle enters the bicycle locking device;
the first sending module is used for returning the first execution result to the background server and storing the first execution result in the transaction database;
the receiving and executing module is used for receiving a forced vehicle locking command and acquiring a second execution result returned by the vehicle locking device;
the user side includes:
the feedback module is used for feeding back an abnormal vehicle returning request containing user information to the background server;
the first receiving module is used for receiving prompt information which is sent by the background server and contains a suggestion that a user changes the car locker;
the background server side comprises:
the analysis module is used for carrying out credit analysis on the user information to obtain a user credit level corresponding to the user information;
the second sending module is used for sending prompt information containing suggestion that the user changes the car locker to the user side when the user credit level corresponding to the user account is lower than a preset level;
the third sending module is used for sending a forced vehicle locking command to the site controller when the user credit level corresponding to the user account is not lower than a preset level;
the receiving and judging module is used for receiving a second execution result returned by the site controller and judging whether to lock forcibly according to the second execution result;
the first execution module is used for displaying that the returned execution result successfully executes the locking action and ending the order;
the second execution module is used for displaying that the execution of the locking action fails according to the returned execution result and sending prompt information containing suggestion of a user to replace the car locker to the user side;
the site controller side includes:
and the processing module is used for controlling the car locker to execute the forced car locking command and sending the execution result returned by the car locker to the background server after obtaining the execution result.
After the technical scheme is adopted, compared with the prior art, the method has the following beneficial effects:
in the scheme, when the locking device fails to lock the bicycle, a user operates the feedback problem at a user mobile terminal, the background server positions the locking device based on abnormal movement data of the locking device according to a received abnormal bicycle returning request and selectively performs forced locking on the locking device corresponding to a user account with a higher part of credit degree through the station controller, so that the safety of forced locking is improved, the problem of failure in locking the bicycle is solved through the background server operation, the problem that the existing user uses public bicycles and cannot lock the bicycle under abnormal conditions during returning the bicycle, the problem that the trip of the user is influenced or extra cost is caused is solved, and the safety of forced locking is improved.
Drawings
FIG. 1 is a flow chart of a public bicycle returning processing method and system according to a first embodiment of the present invention;
fig. 2 is a flowchart for illustrating the background server searching in the transaction database according to the user information to locate the bicycle locker in the first embodiment of the public bicycle returning processing method and system of the present invention;
fig. 3 is a flowchart for embodying a credit analysis performed on the user information by using a background server to obtain a user credit level corresponding to the user information in the first embodiment of the public bicycle returning processing method and system according to the present invention;
fig. 4 is a flowchart illustrating a process of performing data analysis based on user information, performing credit rating on a user account based on an analysis result according to a preset rule, and obtaining a user credit level corresponding to the user account in the first embodiment of the public bicycle returning processing method and system according to the present invention;
fig. 5 is a flowchart for embodying the forced locking command executed by the station controller to control the bicycle locker in the first embodiment of the public bicycle returning processing method and system of the present invention;
FIG. 6 is a flowchart showing a method and system for returning a public bike according to a first embodiment of the present invention;
fig. 7 is a schematic block diagram of a public bicycle returning processing method and system according to an embodiment of the present invention.
Reference numerals:
8-public bicycle returning processing system; 81-user side; 811-feedback module;
812-a first receiving module; 82-locking the vehicle device end;
821-a monitoring and execution module; 822-a first transmission module; 823-receive and execute module;
83-site controller end; 831-processing module; 84-background server side;
841-an analysis module; 842-second sending module 843-third sending module
844-a receiving and determining module; 845-a first execution module; 846-second execution module;
847-transaction data processing module; 848-warning module; 849-memory module.
Detailed Description
The advantages of the invention are further illustrated in the following description of specific embodiments in conjunction with the accompanying drawings.
Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The implementations described in the exemplary embodiments below are not intended to represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the present disclosure, as detailed in the appended claims.
The terminology used in the present disclosure is for the purpose of describing particular embodiments only and is not intended to be limiting of the disclosure. As used in this disclosure and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It should also be understood that the term "and/or" as used herein refers to and encompasses any and all possible combinations of one or more of the associated listed items.
It is to be understood that although the terms first, second, third, etc. may be used herein to describe various information, such information should not be limited to these terms. These terms are only used to distinguish one type of information from another. For example, first information may also be referred to as second information, and similarly, second information may also be referred to as first information, without departing from the scope of the present disclosure. The word "if" as used herein may be interpreted as "at … …" or "when … …" or "in response to a determination", depending on the context.
In the description of the present invention, it is to be understood that the terms "longitudinal", "lateral", "upper", "lower", "front", "rear", "left", "right", "vertical", "horizontal", "top", "bottom", "inner", "outer", and the like, indicate orientations or positional relationships based on those shown in the drawings, and are used merely for convenience of description and for simplicity of description, and do not indicate or imply that the referenced devices or elements must have a particular orientation, be constructed in a particular orientation, and be operated, and thus, are not to be construed as limiting the present invention.
In the description of the present invention, unless otherwise specified and limited, it is to be noted that the terms "mounted," "connected," and "connected" are to be interpreted broadly, and may be, for example, a mechanical connection or an electrical connection, a communication between two elements, a direct connection, or an indirect connection via an intermediate medium, and specific meanings of the terms may be understood by those skilled in the art according to specific situations.
The first embodiment is as follows: the embodiment discloses a public bicycle returning processing method, which is applied to public bicycles with reference to fig. 1 and 6, wherein the public bicycles include but are not limited to common bicycles, electric bicycles and public bicycles, and it should be noted that the public bicycles used in the embodiment are provided with a plurality of fixed bicycle locking devices in a bicycle returning area, each public bicycle is pushed by a user to enter the bicycle locking devices to lock the bicycles, and the scheme is used for solving the problem that the public bicycles enter the bicycle locking devices and the locking fails, specifically, with reference to fig. 1, the returning processing method comprises the following steps:
s100: the public bicycles enter a bicycle locking device, a bicycle locking action is executed, if the bicycle locking fails, a first execution result is returned to a background server and stored in a transaction database, and the bicycle locking device is connected with the background server through a station controller;
in the above steps, the public bicycle is pushed by a user to enter the bicycle locking device, the bicycle locking area for the public bicycle is a preset area, the bicycle locking area comprises a plurality of bicycle locking devices, and the bicycle locking devices are fixedly arranged in the bicycle locking area and can be uniformly distributed at intervals to set the bicycle locking devices with the maximum efficiency. One end of the bicycle locking device is used for being fixed in the bicycle locking area, and the other end of the bicycle locking device is used for locking the public bicycle to fix the public bicycle with the bicycle locking device when a bicycle locking command is executed.
Specifically, in this embodiment, each public bicycle is provided with a bicycle card, when the public bicycle enters the bicycle locker, the bicycle locker identifies the unique bicycle card on the public bicycle, the unique bicycle card is further used for being associated with the user side, the bicycle locker is provided with a monitoring device for identifying the type of bicycle card, including but not limited to a radio frequency sensor, and the like, and the user side can be provided with a returning operation entrance, so as to solve the problem that the bicycle card cannot be automatically identified due to damage.
Specifically, the public bicycles enter the bicycle locking device to execute a bicycle locking action, and if the bicycle locking fails, abnormal data of the bicycle locking device is uploaded to the background server through the station controller and stored under the abnormal data base of the bicycle locking device. Further, the transaction data includes, but is not limited to, a station code, a car locking device code, a failure time, a car locking failure status, and the like.
S200: the user feeds back an abnormal car returning request containing user information to the background server through the mobile terminal;
specifically, the user information includes a user account, which may be a user ID or other unique identifier for distinguishing the user. The user feeds back an abnormal car returning request containing user information to the background server through the mobile terminal, and the user does not need to use the mobile terminal to scan the two-dimensional code of the car locker and only needs to operate on the interface of the mobile terminal. Furthermore, an abnormal car returning key is arranged on the interface of the mobile terminal, and a user only needs to click to complete the abnormal car returning request.
S300: the background server searches in the transaction database according to the user information to position the car locker;
specifically, the background server searches in the transaction database according to the user information to locate the car locker, referring to fig. 2, further including:
s310: acquiring a user position range and time information according to the user information;
specifically, the location of the public bicycle station is matched through the location of the mobile phone of the user, so that the location range of the bicycle locking device can be determined, the time period of abnormal data of the bicycle locking device is screened through the time point of the bicycle returning request sent by the user, the time period can be used as a screening condition, the bicycle locking device can be determined, and forced bicycle locking can be performed.
S320: searching for a car locker with abnormal data in the user position range under the time information based on the abnormal movement database so as to position the car locker;
specifically, the presence of transaction data includes the following: executing a vehicle locking command exceeding a preset number of times; and/or, performing a restart and re-executing the lock command after the restart.
In the steps, whether a car locking command exceeding a preset number of times is executed or not is judged, namely whether the situation that car locking action is operated for multiple times but car locking fails exists or not is judged, so that the situation that a user tries for multiple times but still cannot lock the car is reflected, the car can be locked forcibly by a background server, and the situation that the car cannot be locked due to misoperation of the user is reduced; whether restarting is executed or not is judged, and a vehicle locking command is executed again after restarting is carried out, namely the situation that the sensitivity is poor when the vehicle locking device is exposed to the outside for a long time and the vehicle card is identified can be generated, at the moment, the vehicle locking device is awakened again through restarting, and the problem that the vehicle cannot be locked under the situation is reduced, so that the safety problem of forced vehicle locking is ensured, and the resource waste caused by calling a background server under the condition of misoperation or low identification degree is reduced.
S400: performing credit analysis on the user information by adopting a background server to obtain a user credit level corresponding to the user information;
in the above steps, after receiving the abnormal car return request, the background server may combine with a user portrait big data technology and/or a credit integration system technology to selectively and forcibly lock the car with the car locker, specifically, referring to fig. 1 and 3, performing credit analysis on the user information by using the background server to obtain a user credit level corresponding to the user information, and further including the following steps:
s411: acquiring user information from a preset database according to a user account, wherein the user information comprises but is not limited to one or more of user historical order data, user payment data, user track data and associated data;
in the above steps, the user historical order data may be used to reflect how frequently the user uses the public bike, the user payment data may reflect the payment habit of the user, such as instant payment each time or instant payment in a small number of times, the user trajectory data may reflect the trip habit of the user, and is used to assist in determining whether the common destination is reached, and the associated data includes other data besides the aforementioned three data, including but not limited to order payment reminding service data and the like.
S412: performing data analysis based on the user information, performing credit rating on the user account based on an analysis result according to a preset rule, and obtaining a user credit level corresponding to the user account;
in the above step, credit rating is performed according to one or more dimension data included in the user information, each dimension data corresponds to a unique weight, so as to obtain a user credit rating, and meanwhile, user portrayal can be performed based on user information corresponding to each user account to obtain a user trip habit and a payment habit, so as to further update the user rating. Specifically, in the step S412, the data analysis is performed based on the user information, and the credit rating is performed on the user account based on the analysis result according to the preset rule, so as to obtain the user credit level corresponding to the user account, referring to fig. 4, the method includes the following steps:
s4121: carrying out credit calculation on the user information by adopting a pre-trained data processing model to obtain a grading result with a credit value;
in the above steps, a data processing model may be established by using a multi-layer neural network, or an existing credit analysis model (for example, a KMV model) may be used as the data processing model, the data processing model needs to be trained when performing credit calculation based on the user information, model parameters are adjusted in the training process to obtain the data processing model used in the above steps, historical data in a preset database may be used for training, or a new training sample may be established, and finally the data processing model outputs a credit value corresponding to the user information as an output result.
S4122: and acquiring a credit level corresponding to the analysis result based on a preset level mapping table, and generating a user credit level corresponding to the user account.
In the above step, based on the step S4122, it can be known that the credit value corresponding to the user account is obtained after the data processing model is processed, and therefore, the data range in which the credit value is located is determined according to the preset level mapping table, and the credit level corresponding to the numerical range is obtained, where the preset level mapping table as the distance includes a poor credit (1), a poor credit (2), a normal credit (3), a good credit (4), and a good credit (5), each level corresponds to a numerical range with a length of 20%, and when the user credit value is 68%, the credit level is the normal credit (3), the following steps are combined, at this time, if the preset level is the good credit (4), the lock can be forcibly closed, and if the preset level is the normal (3), a prompt message that the user is recommended to change the car locker is sent to the user side.
In the present embodiment, since the position of the public bike may be deviated when the public bike is pushed into the car locker due to a user's misoperation, and the car locker cannot be accurately recognized and the car locking command is executed, in order to further reduce the situation that the car cannot be locked due to such a situation, the method further includes, before transmitting the forced car locking command to the station controller:
in the step S400, the forced locking of the public bike needs to ensure that the public bike enters the locker so that the public bike is locked in the locker, and specifically, the step of controlling the locker to execute the forced locking command by the station controller includes the following steps, referring to fig. 5:
s431: the station controller receives the forced vehicle locking command and sends the forced vehicle locking command to the vehicle locking device;
in the above step, since the number of the car lockers is large, the pressure of connecting each car locker to the background server is large, and therefore, a station controller is arranged in each car locking area and used for controlling all the car lockers in the car locking area, and the background server controls the car lockers in the car locking area through the station controller.
S432: judging whether the public bicycle enters a bicycle locking device or not;
in the above step, the bicycle locker autonomously monitors that the public bicycle enters to send a vehicle in-place confirmation signal, and by determining whether the vehicle in-place signal is triggered, it may be correspondingly determined whether the public bicycle is in the bicycle locker, or by sending a confirmation signal for confirming that the public bicycle is in the bicycle locker by the user side after the user autonomously observes, which may be consistent with the determination manner in the following step S434 in which the forced locking command is executed after the public bicycle enters the bicycle locker.
S433: if yes, the station controller controls the car locker to execute a forced car locking command;
s434: if not, sending prompt information including pushing the public bicycle to enter the bicycle locking device, and executing a forced bicycle locking command when the public bicycle enters the bicycle locking device.
Specifically, if the public bicycle is judged not to be in the bicycle locking device, the bicycle locking device sends out voice information to prompt a user to push the public bicycle to enter the bicycle locking device.
S500: when the user credit level corresponding to the user account is lower than a preset level, sending a prompt message containing a suggestion that the user replaces the car locker to the user side;
in the above steps, if the user credit level corresponding to the user account is lower than the preset level, the forced locking may generate a risk of avoiding the travel cost due to the lower credit level of the user account, and at this time, the forced locking is not executed, but the user is prompted to replace the car locker to lock the car.
S600: when the user credit level corresponding to the user account is not lower than a preset level, sending a forced car locking command to the site controller, controlling the car locking device to execute the forced car locking command by the site controller, and acquiring a second execution result returned by the car locking device;
in the scheme, in order to solve the problem caused by the locking failure, after the user side feeds back the abnormal returning request, the background server is adopted to position the bicycle locker and selectively control the bicycle locker to perform forced unlocking through the station controller, so that the problem that the conventional situation that the bicycle is not locked due to failure feedback is different from the situation that the bicycle is not locked due to failure feedback in the prior art, the loss of the public bicycle service platform caused by the fact that other users directly use the public bicycle with the locking failure is reduced, and the situation that the bicycle is lost due to the fact that the bicycle is not locked due to failure is reduced.
S700: the background server judges whether to finish the order according to the second execution result;
in the above step S400, if the execution of the forced locking command requires the return of the execution result to ensure the successful locking, if the device of the locking device fails, the locking may be failed even if the forced locking command is executed while ensuring the public bike is in the locking device, and therefore the execution result needs to be returned and confirmed again.
S800: if the locking action is successfully executed, the order is ended;
in the embodiment, the situation that the user fails to lock the vehicle is solved through the forced locking of the background server, the user order is finished after the vehicle is locked, the travel cost can be generated and sent to the user side, and the situation that other costs are generated is reduced.
S900: and if the locking action fails to be executed, sending a prompt message which contains a suggestion that the user replaces the car locker.
In the above steps, if the locking action is failed to execute and the vehicle cannot be locked successfully, the hardware device may have a problem, or the data transmission line may have a problem, and the problem cannot be solved by the instruction at this time, and the user is advised to replace the vehicle locking device to solve the problem that the vehicle cannot be locked.
Further, to determine whether the car locking failure is caused by a hardware device problem, referring to fig. 6, the car returning processing method in this embodiment further includes:
s910: after the execution result is returned, the car locking device triggers a self-checking process for detecting the use state of the hardware, obtains a self-checking result and sends the self-checking result to the background server;
in the above step, the car locking device triggers a self-checking process for detecting the use state of the hardware, which can be implemented by setting a detection element in the car locking device, specifically as follows: current, voltage sensing elements, etc., may be provided around each device to determine the location of a fault problem.
S920: and if the self-checking result is abnormal, the background server sends out warning information with maintenance data.
In the above steps, if the self-checking result is abnormal, it indicates that the hardware device has a problem, and at this time, manual intervention maintenance is required, and at this time, warning information may be sent, where the warning information may include the location data of the failure problem in the above steps.
In this embodiment, in step S400, the forced car locking command may be selectively executed according to a user credit rating, and in order to further improve the accuracy of the user credit rating, the car returning processing method further includes: after the order is finished, the background server autonomously generates order information containing the abnormal taxi returning request, and stores the order information in a preset database under the condition of user information associated with the user account.
In the above steps, the order information for executing the forced locking process is added to the user information associated with the user account, and is further used for updating the calculation of the credit value of the user, for example, but not limited to, if the order information that the forced locking is successful appears in a certain user, the credit value of the user account is appropriately increased, and if the order information that the forced locking is frequently appeared in a certain period of time in a certain user, the credit value of the user account can be appropriately decreased, so as to reduce the risk that the user escapes the order fee through the forced locking.
In the embodiment, the locking failure may be caused by many reasons, including but not limited to, the card cannot be identified due to external environmental interference, the monitoring device is damaged, but the locking failure may affect the user, the user cannot immediately solve the problem, the travel may be affected, the order cannot be ended, the public bike that is not locked may be used by other users, but the cost generated at this time may be added to the order that is not ended by the user, thereby causing the loss of the user, therefore, when the locking of the car lock device fails, the user operates the feedback problem at the user end, the background service selectively performs forced locking on part of the user accounts (with higher credit) after positioning the car lock device through the station controller according to the received abnormal car return request, the problem of the locking failure is solved through the operation of the background server, and the problem that the existing user uses the public bike is solved, the problem that the abnormal condition appears and the car can not be locked when returning the car, leads to influencing the user trip or producing the extra expense, still through acquireing abnormal movement data simultaneously, and then reduces because user's maloperation or lock car ware expose for a long time in the external world and lead to the unable car of locking that can not discern the car card and lead to, ensures the safety problem of compulsory lock car from this.
Example two: the embodiment discloses a public bicycle returning processing system 8, and referring to fig. 7, public bicycles in the embodiment include but are not limited to common bicycles, electric bicycles and public bicycles, it should be noted that the public bicycles used in the embodiment are provided with a plurality of fixed bicycle locking devices in a bicycle returning area, each public bicycle is pushed by a user to enter the bicycle locking device to lock the bicycle, and the system includes a user side 81, a bicycle locking device side 82, a station controller side 83 and a background server side 84;
the locker end 82 includes:
a monitoring and executing module 821 for executing a locking command when the public bike enters the locking device;
a first sending module 822, configured to return the first execution result to the background server and store the first execution result in the transaction database;
the receiving and executing module 823 is configured to receive a forced car locking command and obtain a second execution result returned by the car locker;
additionally, each public bicycle is provided with a bicycle card, when the public bicycle enters the bicycle locker, the bicycle locker identifies the unique bicycle card on the public bicycle, and the unique bicycle card can be associated with the user terminal.
The user side 81 includes:
the feedback module 811 is used for feeding back an abnormal car returning request containing user information to the background server;
the first receiving module 812 is configured to receive a prompt message sent by the background server and containing a suggestion that the user changes the car locker;
the user terminal is an intelligent terminal and can be implemented in various forms. For example, the terminal described in the present invention may include a smart terminal such as a mobile phone, a smart phone, a notebook computer, a PDA (personal digital assistant), a PAD (tablet computer), etc., and a stationary terminal such as a digital TV, a desktop computer, etc., and it will be understood by those skilled in the art that the smart terminal may include various elements for mobile purposes.
The backend server 84 includes:
the analysis module 841 is configured to perform credit analysis on the user information to obtain a user credit level corresponding to the user information;
the method includes the steps that user information is obtained from a preset database according to a user account, wherein the user information includes but is not limited to one or more of user historical order data, user payment data, user track data and associated data, data analysis is conducted on the basis of the user information, credit rating is conducted on the user account according to preset rules and based on analysis results, a user credit level corresponding to the user account is obtained, a forced locking command is selectively sent to a site controller according to the user credit level, and therefore safety of forced locking is further guaranteed.
A second sending module 842, configured to send, when the user credit level corresponding to the user account is lower than a preset level, a prompt message that the user is advised to replace the car locker to the user side;
a third sending module 843, configured to send a forced car locking command to the site controller when the user credit level corresponding to the user account is not lower than a preset level;
a receiving and judging module 844, configured to receive an execution result returned by the site controller, and judge whether to perform forced locking according to the execution result;
the first execution module 845 is used for displaying that the returned execution result shows that the locking action is successfully executed, and ending the order;
a second execution module 846, configured to send a prompt message containing a suggestion that the user changes the car locker to the user side, where the returned execution result shows that the execution of the locking action fails;
in addition, the background server further comprises an abnormal data processing module 847, which records a first execution result and a second execution result of the bicycle locker, when the user sends a bicycle returning request, the two-dimensional code of the bicycle locker does not need to be scanned, the positioning of the public bicycle station is matched through the positioning of the mobile phone of the user, and the time period of the abnormal data of the bicycle locker is screened by the time point of the bicycle returning request sent by the user, so that the bicycle locker is determined, and forced bicycle locking can be executed; the system further comprises an alarm module 848, which is used for receiving the self-checking result and generating alarm information for reminding maintenance personnel to process the condition that the vehicle cannot be locked due to hardware equipment; the system further comprises a storage module 849, which can generate order information containing an abnormal taxi returning request after the order is finished, and store the order information in a preset database under the user information associated with the user account, so as to further improve the accuracy of the credit rating of the user.
The site controller side 83 includes:
and the processing module 831 is configured to control the car locker to execute the forced car locking command, and send the execution result returned by the car locker to the background server after obtaining the execution result.
Because the car locking devices are distributed in a large number, the pressure for connecting each car locking device to the background server is high, a station controller is arranged in each car locking area and used for controlling all the car locking devices in the car locking area and connected with the background server, the problem of car locking failure caused by operation of the background server is solved, the problem that the existing user uses a public bicycle, and the problem that the user goes out or generates extra cost due to the fact that the car cannot be locked under abnormal conditions during returning of the car is solved.
It should be noted that the embodiments of the present invention have been described in terms of preferred embodiments, and not by way of limitation, and that those skilled in the art can make modifications and variations of the embodiments described above without departing from the spirit of the invention.
Claims (8)
1. The public bicycle returning processing method is applied to public bicycles and is characterized by comprising the following steps:
the public bicycles enter a bicycle locking device, and the bicycle locking device executes a bicycle locking command, wherein the bicycle locking device is connected with a station controller;
if the vehicle locking fails, sending vehicle locking failure information to a background server;
after receiving the vehicle locking failure information, the background server sends a forced vehicle locking command to the site controller;
the station controller controls the car locking device to execute the forced car locking command and returns an execution result;
the background server judges whether to finish the order according to the execution result;
if the locking action is successfully executed, the order is ended; and if the locking action fails, sending a prompt message containing a suggestion that the user replaces the car locker to the user side.
2. The method of claim 1, wherein the controlling the car locker to execute the forced car locking command by the station controller comprises:
the station controller receives a forced vehicle locking command and sends the forced vehicle locking command to the vehicle locking device;
judging whether the public bicycle enters the bicycle locker or not;
if yes, the station controller controls the car locking device to execute the forced car locking command;
if not, sending a prompt voice containing pushing the public bicycle to enter a bicycle locking device, and executing the forced bicycle locking command after the public bicycle enters the bicycle locking device.
3. The returning process method according to claim 2, wherein the execution of the forced locking command after the public bicycle enters the locker comprises:
the bicycle locking device automatically monitors that the public bicycle enters to send out a vehicle in-place confirmation signal;
and the vehicle locking device executes the forced vehicle locking command according to the vehicle in-place confirmation signal.
4. The returning process method according to claim 2, wherein the execution of the forced locking command after the public bicycle enters the locker comprises:
a user side sends out a vehicle in-place confirmation signal for confirming that the public bicycle is positioned in the bicycle locker;
the vehicle locking device executes the forced vehicle locking command according to the vehicle in-place confirmation signal
5. The cart-returning processing method according to claim 1, further comprising:
after an execution result is returned, the car locking device triggers a self-checking process for detecting the use state of the hardware, obtains a self-checking result and sends the self-checking result to a background server;
and if the self-checking result is abnormal, the background server sends out warning information with maintenance data.
6. A public bicycle returning processing system is characterized by comprising a user side, a bicycle locking device side, a station controller side and a background server side;
the lock car ware end includes:
the monitoring and executing module is used for executing a vehicle locking command;
the receiving and executing module is used for receiving a forced car locking command sent by the station controller, executing the forced car locking command and returning an execution result to the station controller;
the user side includes:
the acquisition and transmission module is used for acquiring the vehicle locking device parameters and transmitting the vehicle locking failure information with the vehicle locking device parameters to the background server;
the second receiving module is used for receiving prompt information which is sent by the background server and contains a suggestion that the user changes the car locker;
the background server side comprises:
the second sending module is used for sending a forced vehicle locking command to the site controller after receiving the vehicle locking failure information;
the receiving and judging module is used for receiving an execution result returned by the site controller and judging whether to lock forcibly according to the execution result;
the first execution module is used for displaying forced locking of the returned execution result and ending the order;
the second execution module is used for returning an execution result showing that the locking is not forced, and sending a prompt message containing a suggestion that a user changes the car locker to the user side;
the site controller side includes:
and the processing module is used for controlling the car locker to execute the forced car locking command and sending the execution result returned by the car locker to the background server after obtaining the execution result.
7. The carriage return handling system of claim 6, wherein:
before the processing module is used for controlling the bicycle locking device to execute the forced bicycle locking command, the receiving and executing module is used for judging whether the public bicycle enters the bicycle locking device or not;
if yes, the receiving and executing module controls the vehicle locking device to execute the forced vehicle locking command;
if not, sending a prompt voice containing pushing the public bicycle to enter a bicycle locking device, and executing the forced bicycle locking command by adopting a receiving and executing module after the public bicycle enters the bicycle locking device.
8. The carriage return handling system of claim 6, wherein:
after the receiving and executing module returns the executing result, the vehicle locking device triggers a self-checking flow for detecting the use state of the hardware, obtains the self-checking result and sends the self-checking result to the background server.
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