CN113241170A - Online inquiry method, server and terminal equipment - Google Patents
Online inquiry method, server and terminal equipment Download PDFInfo
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- G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
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Abstract
The application provides an online inquiry method, a server and terminal equipment, wherein the method comprises the following steps: receiving an inquiry request of a target object; responding to the inquiry request, and pushing doctor service to the target object; receiving a doctor service request of a target object, and determining a target doctor resource pool according to the doctor service request; and pushing the doctor service request to the target doctor resource pool to wait for receiving a doctor. By means of the scheme, the problem that the matching accuracy of doctors in the existing online inquiry flow is low can be solved, the matching accuracy is effectively improved, and the technical effect of user experience is improved.
Description
Technical Field
The application belongs to the technical field of internet medical treatment, and particularly relates to an online inquiry method, a server and terminal equipment.
Background
With the continuous development of internet technology, more and more requirements can be met through a network, for example, the former hospital inquiry is promoted to the online inquiry more and more, that is, people can perform the inquiry on line directly through the internet without queuing and registering in the hospital, and the convenience of users is greatly improved.
However, in the current online inquiry flow, the matched accuracy of doctors and the low speed of treatment are problems, which seriously affect the user experience.
Disclosure of Invention
The application aims to provide an online inquiry method, a server and terminal equipment, which can ensure the continuity of an online inquiry process and avoid the occurrence of breakpoints.
The application provides an online inquiry method, a server and a terminal device, which are realized as follows:
an on-line interrogation method comprising:
receiving an inquiry request of a target object;
responding to the inquiry request, and pushing doctor service to the target object;
receiving a doctor service request of a target object, and determining a target doctor resource pool according to the doctor service request;
and pushing the doctor service request to the target doctor resource pool to wait for receiving a doctor.
An on-line interrogation method comprising:
displaying an inquiry interface;
receiving an inquiry request triggered by a target object on an inquiry interface, and sending the inquiry request to a server;
receiving and displaying the selectable medical service modes returned by the server;
receiving the selection operation of the target object on the selectable medical service mode, and sending the selected selectable medical service mode to the server;
and displaying a waiting doctor consultation interface, and displaying an inquiry dialogue interface between the doctor and the target object after the doctor consultation.
A server comprising a processor and a memory for storing processor-executable instructions, the instructions when executed by the processor implementing the steps of the method of:
receiving an inquiry request of a target object;
responding to the inquiry request, and pushing doctor service to the target object;
receiving a doctor service request of a target object, and determining a target doctor resource pool according to the doctor service request;
and pushing the doctor service request to the target doctor resource pool to wait for receiving a doctor.
A terminal device comprising a processor and a memory for storing processor-executable instructions, the instructions when executed by the processor implementing the steps of the method of:
displaying an inquiry interface;
receiving an inquiry request triggered by a target object on an inquiry interface, and sending the inquiry request to a server;
receiving and displaying the selectable medical service modes returned by the server;
receiving the selection operation of the target object on the selectable medical service mode, and sending the selected selectable medical service mode to the server;
and displaying a waiting doctor consultation interface, and displaying an inquiry dialogue interface between the doctor and the target object after the doctor consultation.
A computer readable storage medium having stored thereon computer instructions which, when executed, implement the steps of a method comprising:
receiving an inquiry request of a target object;
responding to the inquiry request, and pushing doctor service to the target object;
receiving a doctor service request of a target object, and determining a target doctor resource pool according to the doctor service request;
and pushing the doctor service request to the target doctor resource pool to wait for receiving a doctor.
A computer readable storage medium having stored thereon computer instructions which, when executed, implement the steps of a method comprising:
displaying an inquiry interface;
receiving an inquiry request triggered by a target object on an inquiry interface, and sending the inquiry request to a server;
receiving and displaying the selectable medical service modes returned by the server;
receiving the selection operation of the target object on the selectable medical service mode, and sending the selected selectable medical service mode to the server;
and displaying a waiting doctor consultation interface, and displaying an inquiry dialogue interface between the doctor and the target object after the doctor consultation.
According to the online inquiry method, after an inquiry request of a target object is received, doctor service is pushed to the target object, after the doctor service request of the target object is received, a target doctor resource pool is determined according to the doctor service request, and the doctor service request is pushed to the target doctor resource pool to wait for receiving a diagnosis. That is, a doctor resource pool only for the current inquiry is generated based on the inquiry request, and the current inquiry is pushed to the doctor resource pool to wait for receiving the inquiry. By means of the scheme, the problem that in the existing online inquiry process, the matching efficiency and accuracy of doctors are low is solved, the matching accuracy of doctors is improved, and the technical effect of user experience is improved.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, it is obvious that the drawings in the following description are only some embodiments described in the present application, and for those skilled in the art, other drawings can be obtained according to the drawings without any creative effort.
FIG. 1 is a system architecture diagram of an online interrogation system as provided herein;
FIG. 2 is a schematic diagram of the opening of a privacy-free payment provided herein;
FIG. 3 is a schematic flow chart of a physician's interrogation according to an interrogation request as provided herein;
FIG. 4 is a method flow diagram of one embodiment of an online interrogation method provided herein;
FIG. 5 is a block diagram of a hardware configuration of an electronic device of the online inquiry method provided in the present application;
fig. 6 is a schematic block diagram of an embodiment of an online interrogation apparatus provided in the present application.
Detailed Description
In order to make those skilled in the art better understand the technical solutions in the present application, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
Aiming at the problem that the accuracy of matched doctors and the receiving speed are low in the existing online inquiry process, in the embodiment, a target doctor resource library is matched for the inquiry process, so that the accuracy and the receiving speed are obviously improved. Further, for the problem of poor user experience in the conventional inquiry process of paying first and then inquiring the clinic, in this example, considering that the inquiry process can be optimized, the inquiry process is executed in a manner of inquiring first and then paying, because the paying operation is put after the inquiry is finished, the whole inquiry process can be ensured not to have breakpoints, the whole inquiry process of the user is continuous, and the on-line inquiry experience of the user can be effectively improved.
Based on this, in this example, an online inquiry system is provided, as shown in fig. 1, which may include: client 101, server 102, doctor 103.
The client can be a terminal device or software used by a client operation. Specifically, the client may be a terminal device such as a smart phone, a tablet computer, a notebook computer, a desktop computer, a smart watch, or other wearable devices. Of course, the client may also be software that can run in the terminal device. For example: inquiry program, doctor deer APP, small program, or payment treasure, browser, quark and other application scenes.
After receiving an inquiry request of a target object, the server 102 responds to the inquiry request and pushes doctor service to the target object; receiving a doctor service request of a target object, and determining a target doctor resource pool according to the doctor service request; and pushing the doctor service request to the target doctor resource pool to wait for receiving a doctor.
For the target physician resource pool, it can be determined, but is not limited to, by a combination of one or more of the following:
1) pushing an optional medical service mode to the target object in response to the doctor service request; receiving a medical service mode selected by a target object; and taking doctors meeting the medical service mode selected by the target object as a target doctor resource pool.
That is, a plurality of medical service modes may be set, for example: a third doctor, a second doctor, a general inquiry, a graphic inquiry, a telephone inquiry, etc., the user can select a desired service mode from the set medical service modes. Each mode has a corresponding resource pool, and a target doctor resource pool can be determined according to the selected medical service mode, so that the pushed doctor meets the medical service mode selected by the user.
2) Responding to the doctor service request, and acquiring disease description data of the target object; determining the consulting departments to which the doctor service should be divided according to the disease description data; and taking the doctors in the classified consulting departments as a target doctor resource pool.
That is, the consulting department may be determined from the patient description data of the user, for example, if the patient description of the user is: skin eruptions, then it is dermatology department that matches, i.e. it can be determined that this doctor's service should be the one that was consulted by the doctors classified into dermatology department, therefore, the doctors in the target doctor's resource pool are the doctors of dermatology department.
3) Determining a doctor in an idle state in response to the doctor service request; and taking the doctor in the idle state as a target doctor resource pool.
That is, in order to enable the doctor service request of the user to be received as soon as possible, the doctor in the idle state may be selected as the doctor in the target doctor resource pool, because the doctor in the target doctor resource pool is idle, so that the doctor service request can be received as soon as possible.
4) Responding to the doctor service request, and acquiring portrait information of the target object; and according to the image information of the target object and the image information of each doctor, determining the doctor matched with the image information of the target object as a target doctor resource pool.
In other words, in order to effectively improve the user satisfaction and achieve the purpose of thousands of people in consideration of different users with different temperaments and the like, matching can be performed according to the image information (such as the temperament, the sex and the like) of the target object and the image information of the doctor so as to obtain the target doctor resource pool. For example: users for the impatient are matched to more patience doctors.
In practical implementation, one or more of the medical service modes, the patient description data, the doctor idle state, and the user profile information may be combined to obtain a target doctor resource pool satisfying one or more of the above constraints.
Further, when determining the doctor who is in the idle state in response to the doctor service request, the doctor who is in the idle state may be determined by polling or by heartbeat data. For example, a status query request can be sent to the doctor end through a polling mechanism; and determining the doctor in the idle state at present according to the state information returned by the doctor end. Or receiving heartbeat data sent by a doctor end; and determining the doctor in the idle state at present according to the heartbeat data.
In the on-line inquiry system of the embodiment, the inquiry flow is also optimized, and particularly, through the logic of first inquiry and then paying money, the payment steps in the inquiry process can be reduced, so that the inquiry flow is more convenient and efficient. Furthermore, after the user selects a certain level of doctor to provide service, the doctor resources are found to be insufficient, no doctor visits for a long time, and then the user can recommend the idle doctor resources to provide service in the process of waiting for the doctor to visit, namely, the intelligent doctor recommendation function can be added, so that the waiting time of the user is reduced, the communication efficiency between doctors and patients is improved, and the inquiry conversion rate of the patient is improved.
After receiving an inquiry request of a user, the client 101 sends the inquiry request to the server 102, and the server responds to the inquiry request, matches an inquiry doctor of the inquiry for the user, and establishes a doctor-patient communication channel between the user and the inquiry doctor so as to perform doctor-patient communication. For the doctor, the doctor can take a visit and see through the doctor end 103. After the inquiry is finished, the charging process for the inquiry is triggered.
In order to further reduce the payment steps, as shown in fig. 2, a "secret payment free function" may be set, and a user selects whether to activate the secret payment free function, if the activation of the secret payment free function is selected, the user may directly deduct money through secret payment after the inquiry is finished, and if the secret payment free function is not activated, the user may be prompted to pay by displaying the bill of the inquiry after the inquiry is finished.
For the function of the secret-free payment, the secret-free payment amount can be set according to the information of credit and the like of the user. That is, different privacy-exempt payment amounts may be set for different persons. For example, if the credit rating is high, the amount of the non-confidential payment is relatively high, or if the number of the inquiry times is larger, the amount of the non-confidential payment can be relatively high. The specific adopted mode can be set according to actual needs, and the application does not limit the mode.
In the actual online inquiry process, the platform provides a plurality of doctors with different grades for the user to select, for example: doctors in class II hospitals, doctors in class III hospitals, ordinary contracting doctors, etc. The user can select different levels of doctor inquiry according to the requirements. However, in consideration of the fact that there may be a shortage of doctor resources, for example, a user selects a doctor in a hospital, but the doctor is busy at present, and after the inquiry request of the user is pushed out, there may be a case where there is no doctor for a long time to receive a diagnosis. For this reason, it is considered that the user can be recommended by an idle doctor when the user waits for the reception of the doctor for a preset time (for example, 2 minutes) without the reception of the doctor. Wherein the recommended idle doctor may not be a doctor of the grade selected by the user, for example, a doctor of Hospital is selected by the user, a doctor of Hospital may be recommended and detailed information is given at the time of recommendation so that the user confirms the reception of a doctor by the recommended idle doctor. And if the user agrees, providing the inquiry service for the user by using the recommended doctor as the matched doctor.
The judgment of the idle doctors can be that the server determines which doctors are in the idle state by means of heartbeat polling. Through the recommendation of idle doctors, the allocation of resources can be optimized, the time for a user to wait for receiving a diagnosis is reduced to a certain extent, and the inquiry conversion rate can be improved.
Since different medical conditions require doctors in different departments to see, the information of the medical conditions of the user needs to be acquired before the diagnosis of the doctors is performed, so that the doctor in which department the user needs to see is determined based on the information of the medical conditions. The input of the illness state of the user needs to be input by the user, for example, the illness state can be input in a text mode or a medical record uploading mode, and the specific input mode can be determined according to requirements. For the server, the department to which the inquiry request needs to be triaged is determined according to the disease condition information input by the user, and if the disease condition information is too little, the department cannot be accurately determined, the user can be reminded to supplement the disease condition information. In addition, the user is idle in the process of waiting for receiving a doctor, an entrance for supplementing the disease condition information can be provided for the user in the idle period, and the user can supplement and input the disease condition information when waiting for receiving a doctor, so that more disease condition information can be acquired after the doctor receives the doctor, and the inquiry efficiency is improved.
When making the idle doctor recommendation, it may be done as follows: determining the doctor grade selected by the user, and determining the inquiry departments into which the inquiry request should be divided according to the disease description information of the user; pushing the inquiry request to a doctor group of a determined inquiry department and a selected doctor grade to wait for the doctor to receive a diagnosis; and under the condition that no doctor visits within the preset time, pushing the doctor in an idle state in the department to the user.
As shown in fig. 3, the interrogation process may be: firstly, whether 'inquiry before payment is selected' is confirmed, if the inquiry before payment mode is selected, the user can be reminded of opening secret-free payment, after the opening, the user is guided to carry out disease description and doctor grade selection, the doctor is matched/called based on the doctor grade selected by the user and the described disease, if the doctor meeting the conditions is available, doctor-patient communication is established, and after the communication is finished, the inquiry fee is paid. If the doctor meeting the conditions does not exist in the preset time, other doctors in an idle state and in a grade not selected by the user can be recommended to the user, if the doctor meets the conditions, the doctor-patient communication is established after the doctor meeting the conditions and is waited for the doctor meeting the conditions, and the cost of the inquiry is paid after the doctor-patient communication is over. If the user does not accept the recommendation, continuing to wait, and if the waiting time exceeds the preset waiting time, outputting the inquiry failure and ending the order.
In the actual implementation, the problem that accurate diagnosis cannot be performed due to incomplete disease description exists, and in this case, the user can be reminded to supplement the disease description information so as to accurately complete doctor matching and calling.
FIG. 4 is a flowchart of a method according to an embodiment of the online interrogation method provided in the present application. Although the present application provides method operational steps or apparatus configurations as illustrated in the following examples or figures, more or fewer operational steps or modular units may be included in the methods or apparatus based on conventional or non-inventive efforts. In the case of steps or structures which do not logically have the necessary cause and effect relationship, the execution sequence of the steps or the module structure of the apparatus is not limited to the execution sequence or the module structure described in the embodiments and shown in the drawings of the present application. When the described method or module structure is applied in an actual device or end product, the method or module structure according to the embodiments or shown in the drawings can be executed sequentially or executed in parallel (for example, in a parallel processor or multi-thread processing environment, or even in a distributed processing environment).
Specifically, as shown in fig. 4, the online inquiry method is located at the server side, and may include the following steps:
step 401: receiving an inquiry request of a target object;
before the inquiry request is generated, if a plurality of diagnosis subjects exist in the account number of the user, one of the plurality of diagnosis subjects can be selected as a target subject of the current online inquiry. Further, after selecting a target object, the user may be guided to enter disease description data for the target object in order to achieve accurate triage of the interrogation request.
Step 402: responding to the inquiry request, and pushing doctor service to the target object;
after receiving the inquiry request, the server side may push a doctor service to the target object, for example: the user can make a selection, such as image-text inquiry, telephone inquiry, quick inquiry of the third doctor, etc.
For the server, when the inquiry doctors are matched, the inquiry request may be pushed out, and the idle doctors actively receive the inquiry, or the inquiry request may be directly assigned to the doctor, which method is specifically adopted may be determined according to actual needs and situations, and the present application does not limit this.
Step 403: receiving a doctor service request of a target object, and determining a target doctor resource pool according to the doctor service request;
specifically, the doctor who should push the inquiry request to which department is determined according to the disease description data, and the doctor who should push the inquiry request to which department is determined according to the selection of the doctor level by the user. In an actual scenario, there may be a situation of doctor resource shortage, and there may be no doctor visit for a long time when the inquiry request is pushed out, in this case, considering that a doctor who can be matched to be idle by the platform is pushed to the user after waiting for a preset time, the user selects whether to take a doctor recommended by the platform, which does not belong to the level selected by the user, if the user selects to take a doctor recommended by the platform, the doctor will take a doctor through the recommended idle doctor, and if the doctor does not select, or the doctor rejects, the waiting may be continued.
When implemented, a medical service mode may be pushed to the target object in response to the doctor service request; determining an inquiry department to which an inquiry request should be divided according to the disease description data of the target object; determining a target doctor resource pool according to the medical service mode selected by the target object and the determined consulting departments to which the target doctor should be divided; pushing the doctor service request to the target doctor resource pool to wait for doctor to receive a doctor visit; and under the condition that no doctor receives a treatment within the preset time, the medical service mode is pushed to the target object again, the medical service mode selected by the target object again is received, and the target doctor resource pool is determined according to the new doctor service request until the preset condition is reached.
The preset condition may be a time length or a time number, for example, the waiting time of the whole cycle for receiving a diagnosis may be set to be 3 minutes, and if the diagnosis is not received in 3 minutes, it is determined that the inquiry is failed. For example, the upper limit of the number of cycles can be set to 3 times, and if the number of times of re-matching exceeds three times, and no doctor receives a visit, the inquiry failure can also be determined.
Step 404: and pushing the doctor service request to the target doctor resource pool to wait for receiving a doctor.
After the target doctor resource pool is determined, online inquiry can be conducted between the user and the doctor, and after the online inquiry is finished, the inquiry fee can be triggered to be deducted. When the inquiry fee is deducted, an automatic deduction mode without user operation can be adopted, and a deduction prompt can be sent to the user to guide the user to complete payment.
For example, payment of a bill may be accomplished, but is not limited to, by:
1) before receiving an inquiry request of a target object, pushing a secret payment free opening prompt to the target object; and under the condition that the target object selects to open the secret-free payment, opening a secret-free payment channel for online inquiry for the target object, wherein the secret-free payment channel is used for automatically deducting inquiry cost from an account of the target object after the inquiry is finished.
Namely, the user is inquired whether to start the password-free payment channel or not through guidance, if yes, payment is automatically deducted after the inquiry is finished, so that the mode of first inquiry and then payment can be realized, and the operation in the payment process can be reduced by the user through the password-free payment mode.
2) After the inquiry is finished, the bill information of the inquiry is pushed to the target object; and receiving a payment operation of a target user, and deducting the inquiry fee from the account of the target object in response to the payment operation.
Considering that some users do not trust the secret-free payment mode and are considered to be unsafe, for such users, that is, users who do not trigger the selection of opening secret-free payment, bills can be pushed to the users after the inquiry is finished so as to guide the users to complete the payment process.
Further, the status of each doctor can be determined by means of heartbeat polling. Specifically, the pushing of the target object to the doctor in the idle state may include: performing heartbeat polling on doctors in the divided consulting departments; determining a doctor in an idle state at present according to the heartbeat polling result; and pushing the doctor in the idle state to the target object. That is, in order to reduce the polling workload and reduce the system load, only doctors in departments to be divided in the office of the present visit may be polled. Or the platform can maintain a data table, the data table records the current states of all doctors, and the heartbeat polling is a continuous operation so as to maintain the real-time accuracy of the table. When the needs of the recommended doctors exist, only the table needs to be checked, and the doctor who is free to receive the treatment can be matched, and the doctor who is not currently available to receive the treatment can be matched.
It is considered that the more detailed the disease description data is, the more beneficial the diagnosis is, and the more beneficial the judgment of the doctor is, in the actual treatment process. In order to reduce the time waste of the user for inputting the disease description data in the inquiry process, prompt information can be pushed to the target object in the process of waiting for the doctor to take a call, wherein the prompt information is used for reminding the target object to supplement the disease description data. Namely, the idle time waiting for receiving a diagnosis is used for reminding the user to supplement the disease description data, so that the inquiry efficiency can be effectively improved, and the inquiry time is saved.
In this example, an online inquiry method is further provided, which is located at a terminal device side, and may include the following steps:
s1: displaying an inquiry interface;
s2: receiving an inquiry request triggered by a target object on an inquiry interface, and sending the inquiry request to a server;
s3: receiving and displaying the selectable medical service modes returned by the server;
s4: receiving the selection operation of the target object on the selectable medical service mode, and sending the selected selectable medical service mode to the server;
s5: and displaying a waiting doctor consultation interface, and displaying an inquiry dialogue interface between the doctor and the target object after the doctor consultation.
After the inquiry is finished, the bill information of the inquiry can be displayed so as to trigger the payment operation of the inquiry.
That is, for the terminal device, an interface for the user to perform online inquiry is provided, an inquiry interface is displayed, an inquiry request triggering operation is received, a dialogue interface with a doctor is displayed, and after the inquiry is finished, inquiry billing information is displayed to trigger a payment operation. By placing the payment process of the online inquiry after the inquiry is finished, rather than in the inquiry process, the problem that the user experience is poor due to breakpoints existing in the inquiry process can be avoided. By placing the payment operation after the inquiry is finished, the whole inquiry flow can be ensured to be complete, and the continuity of data flow is ensured, so that the integrity of the whole inquiry process can be effectively improved, and the user experience is improved.
Further, in order to reduce the waiting time of the user, after the inquiry request is sent to the server, the doctor in the idle state pushed by the server can be received and displayed under the condition that the time for waiting for the doctor to receive the inquiry interface reaches a preset time threshold; under the condition that the target object selects a doctor to take a doctor from the pushed doctors in the idle state, establishing communication connection with the selected doctor, and displaying an inquiry dialogue interface; and displaying the inquiry failure information when the target object does not select a doctor to take a call from the pushed doctors in the idle state. Namely, under the condition that the waiting time for receiving a doctor exceeds a certain time, the doctor recommended by the display server is used for the user to confirm whether to receive the idle doctor pushed by the platform, so that triage is realized more efficiently, the waiting time for receiving a doctor is reduced, and doctor resources are distributed more reasonably.
The method embodiments provided in the above embodiments of the present application may be executed in a mobile terminal, a computer terminal, or a similar computing device. Taking the electronic device as an example, fig. 5 is a block diagram of a hardware structure of the electronic device of the online inquiry method provided in the present application. As shown in fig. 5, the electronic device 10 may comprise one or more (only one shown in the figure) processors 02 (the processors 02 may comprise, but are not limited to, a processing means such as a microprocessor MCU or a programmable logic device FPGA), a memory 04 for storing data, and a transmission module 06 for communication functions. It will be understood by those skilled in the art that the structure shown in fig. 5 is only an illustration and is not intended to limit the structure of the electronic device. For example, the electronic device 10 may also include more or fewer components than shown in FIG. 5, or have a different configuration than shown in FIG. 5.
The memory 04 may be used to store software programs and modules of application software, such as program instructions/modules corresponding to the online inquiry method in the embodiment of the present application, and the processor 02 executes various functional applications and data processing by running the software programs and modules stored in the memory 04, that is, implements the above-mentioned online inquiry method of the application program. The memory 04 may include high speed random access memory, and may also include non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid-state memory. In some examples, the memory 04 may further include memory located remotely from the processor 02, which may be connected to the electronic device 10 via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
The transmission module 06 is used for receiving or transmitting data via a network. Specific examples of the network described above may include a wireless network provided by a communication provider of the electronic device 10. In one example, the transmission module 06 includes a Network adapter (NIC) that can be connected to other Network devices through a base station so as to communicate with the internet. In one example, the transmission module 06 may be a Radio Frequency (RF) module, which is used for communicating with the internet in a wireless manner.
At the software level, the online inquiry apparatus is located in the server, and may include, as shown in fig. 6:
a receiving module 601, configured to receive an inquiry request of a target object;
a first pushing module 602, configured to, in response to the inquiry request, push a doctor service to the target object;
a determining module 603, configured to receive a doctor service request of a target object, and determine a target doctor resource pool according to the doctor service request;
a second pushing module 604, configured to push the doctor service request to the target doctor resource pool to wait for receiving a doctor.
In one embodiment, before receiving an inquiry request of a target object, an online inquiry device pushes a secret payment free opening reminder to the target object; opening a secret-free payment channel for online inquiry for a target object under the condition that the target object selects opening secret-free payment; and after the inquiry is finished, deducting the inquiry fee from the account of the target object.
In one embodiment, the determining module 603 may specifically push an optional medical service mode to the target object in response to the doctor service request; receiving a medical service mode selected by a target object; and taking doctors meeting the medical service mode selected by the target object as a target doctor resource pool.
In one embodiment, the determining module 603 may specifically obtain the disease description data of the target object in response to the doctor service request; determining the consulting departments to which the doctor service should be divided according to the disease description data; and taking the doctors in the classified consulting departments as a target doctor resource pool.
In one embodiment, the determining module 603 may specifically determine, in response to the doctor service request, a doctor in an idle state; and taking the doctor in the idle state as a target doctor resource pool.
In one embodiment, the determining module 603 may specifically push a medical service mode to the target object in response to the doctor service request; determining an inquiry department to which an inquiry request should be divided according to the disease description data of the target object; determining a target doctor resource pool according to the medical service mode selected by the target object and the determined consulting departments to which the target doctor should be divided; pushing the doctor service request to the target doctor resource pool to wait for doctor to receive a doctor visit; and under the condition that no doctor receives a treatment within the preset time, the medical service mode is pushed to the target object again, the medical service mode selected by the target object again is received, and the target doctor resource pool is determined according to the new doctor service request until the preset condition is reached.
In one embodiment, the online inquiry device further pushes prompt information to the target object in the process of pushing the target doctor resource pool to wait for receiving a diagnosis, wherein the prompt information is used for prompting the target object to supplement the disease description data.
In one embodiment, after pushing the doctor service request to the target doctor resource pool to wait for receiving a diagnosis, the online inquiry device pushes the bill information of the inquiry to the target object after the inquiry is finished; and receiving a payment operation of a target user, and deducting the inquiry fee from the account of the target object in response to the payment operation.
In terms of software, the online inquiry apparatus may be located in a terminal device, and may include:
the first display module is used for displaying an inquiry interface;
the first sending module is used for receiving an inquiry request triggered by a target object on an inquiry interface and sending the inquiry request to the server;
the second display module is used for receiving and displaying the selectable medical service modes returned by the server;
the second sending module is used for receiving the selection operation of the target object on the selectable medical service mode and sending the selected selectable medical service mode to the server;
and the third display module is used for displaying a waiting doctor consultation interface and displaying an inquiry dialogue interface between the doctor and the target object after the doctor consultation.
In one embodiment, the online inquiry apparatus is further configured to display the billing information of the inquiry after the inquiry is finished, so as to trigger the payment operation for the inquiry.
In one embodiment, after the inquiry request is sent to the server, the online inquiry apparatus may be further configured to receive and display the doctor in an idle state pushed by the server when the time for waiting for the doctor to receive the inquiry interface reaches a preset time threshold; under the condition that the target object selects a doctor to take a doctor from the pushed doctors in the idle state, establishing communication connection with the selected doctor, and displaying an inquiry dialogue interface; and displaying the inquiry failure information when the target object does not select a doctor to take a call from the pushed doctors in the idle state.
An embodiment of the present application further provides a specific implementation manner of an electronic device, which is capable of implementing all steps in the online inquiry method in the foregoing embodiment, where the electronic device specifically includes the following contents: a processor (processor), a memory (memory), a communication Interface (Communications Interface), and a bus; the processor, the memory and the communication interface complete mutual communication through the bus; the processor is configured to call a computer program in the memory, and when the processor executes the computer program, the processor implements all the steps in the online inquiry method in the above embodiments, for example, when the processor executes the computer program, the processor implements the following steps:
step 1: receiving an inquiry request of a target object;
step 2: responding to the inquiry request, and pushing doctor service to the target object;
and step 3: receiving a doctor service request of a target object, and determining a target doctor resource pool according to the doctor service request;
and 4, step 4: and pushing the doctor service request to the target doctor resource pool to wait for receiving a doctor.
As can be seen from the above description, in the embodiments of the present application, after receiving an inquiry request of a target object, a doctor service is pushed to the target object, and after receiving a doctor service request of the target object, a target doctor resource pool is determined according to the doctor service request, and the doctor service request is pushed to the target doctor resource pool to wait for a reception of a doctor. That is, a doctor resource pool only for the current inquiry is generated based on the inquiry request, and the current inquiry is pushed to the doctor resource pool to wait for receiving the inquiry. By means of the scheme, the problem that in the existing online inquiry process, the matching efficiency and accuracy of doctors are low is solved, the matching accuracy of doctors is improved, and the technical effect of user experience is improved.
Embodiments of the present application further provide a computer-readable storage medium capable of implementing all steps in the online inquiry method in the foregoing embodiments, where the computer-readable storage medium stores thereon a computer program, and when the computer program is executed by a processor, the computer program implements all steps of the online inquiry method in the foregoing embodiments, for example, when the processor executes the computer program, the processor implements the following steps:
step 1: receiving an inquiry request of a target object;
step 2: responding to the inquiry request, and pushing doctor service to the target object;
and step 3: receiving a doctor service request of a target object, and determining a target doctor resource pool according to the doctor service request;
and 4, step 4: and pushing the doctor service request to the target doctor resource pool to wait for receiving a doctor.
As can be seen from the above description, in the embodiments of the present application, after receiving an inquiry request of a target object, a doctor service is pushed to the target object, and after receiving a doctor service request of the target object, a target doctor resource pool is determined according to the doctor service request, and the doctor service request is pushed to the target doctor resource pool to wait for a reception of a doctor. That is, a doctor resource pool only for the current inquiry is generated based on the inquiry request, and the current inquiry is pushed to the doctor resource pool to wait for receiving the inquiry. By means of the scheme, the problem that in the existing online inquiry process, the matching efficiency and accuracy of doctors are low is solved, the matching accuracy of doctors is improved, and the technical effect of user experience is improved.
The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, for the hardware + program class embodiment, since it is substantially similar to the method embodiment, the description is simple, and the relevant points can be referred to the partial description of the method embodiment.
The foregoing description has been directed to specific embodiments of this disclosure. Other embodiments are within the scope of the following claims. In some cases, the actions or steps recited in the claims may be performed in a different order than in the embodiments and still achieve desirable results. In addition, the processes depicted in the accompanying figures do not necessarily require the particular order shown, or sequential order, to achieve desirable results. In some embodiments, multitasking and parallel processing may also be possible or may be advantageous.
Although the present application provides method steps as described in an embodiment or flowchart, additional or fewer steps may be included based on conventional or non-inventive efforts. The order of steps recited in the embodiments is merely one manner of performing the steps in a multitude of orders and does not represent the only order of execution. When an actual apparatus or client product executes, it may execute sequentially or in parallel (e.g., in the context of parallel processors or multi-threaded processing) according to the embodiments or methods shown in the figures.
The systems, devices, modules or units illustrated in the above embodiments may be implemented by a computer chip or an entity, or by a product with certain functions. One typical implementation device is a computer. In particular, the computer may be, for example, a personal computer, a laptop computer, a vehicle-mounted human-computer interaction device, a cellular telephone, a camera phone, a smart phone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet computer, a wearable device, or a combination of any of these devices.
Although embodiments of the present description provide method steps as described in embodiments or flowcharts, more or fewer steps may be included based on conventional or non-inventive means. The order of steps recited in the embodiments is merely one manner of performing the steps in a multitude of orders and does not represent the only order of execution. When an actual apparatus or end product executes, it may execute sequentially or in parallel (e.g., parallel processors or multi-threaded environments, or even distributed data processing environments) according to the method shown in the embodiment or the figures. The terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, the presence of additional identical or equivalent elements in a process, method, article, or apparatus that comprises the recited elements is not excluded.
For convenience of description, the above devices are described as being divided into various modules by functions, and are described separately. Of course, in implementing the embodiments of the present description, the functions of each module may be implemented in one or more software and/or hardware, or a module implementing the same function may be implemented by a combination of multiple sub-modules or sub-units, and the like. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one logical division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.
Those skilled in the art will also appreciate that, in addition to implementing the controller as pure computer readable program code, the same functionality can be implemented by logically programming method steps such that the controller is in the form of logic gates, switches, application specific integrated circuits, programmable logic controllers, embedded microcontrollers and the like. Such a controller may therefore be considered as a hardware component, and the means included therein for performing the various functions may also be considered as a structure within the hardware component. Or even means for performing the functions may be regarded as being both a software module for performing the method and a structure within a hardware component.
The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.
Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.
As will be appreciated by one skilled in the art, embodiments of the present description may be provided as a method, system, or computer program product. Accordingly, embodiments of the present description may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, embodiments of the present description may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and so forth) having computer-usable program code embodied therein.
The embodiments of this specification may be described in the general context of computer-executable instructions, such as program modules, being executed by a computer. Generally, program modules include routines, programs, objects, components, data structures, etc. that perform particular tasks or implement particular abstract data types. The described embodiments may also be practiced in distributed computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed computing environment, program modules may be located in both local and remote computer storage media including memory storage devices.
The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, for the system embodiment, since it is substantially similar to the method embodiment, the description is simple, and for the relevant points, reference may be made to the partial description of the method embodiment. In the description herein, references to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., mean that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of an embodiment of the specification. In this specification, the schematic representations of the terms used above are not necessarily intended to refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. Furthermore, various embodiments or examples and features of different embodiments or examples described in this specification can be combined and combined by one skilled in the art without contradiction.
The above description is only an example of the embodiments of the present disclosure, and is not intended to limit the embodiments of the present disclosure. Various modifications and variations to the embodiments described herein will be apparent to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the embodiments of the present specification should be included in the scope of the claims of the embodiments of the present specification.
Claims (15)
1. An on-line interrogation method, comprising:
receiving an inquiry request of a target object;
responding to the inquiry request, and pushing doctor service to the target object;
receiving a doctor service request of a target object, and determining a target doctor resource pool according to the doctor service request;
and pushing the doctor service request to the target doctor resource pool to wait for receiving a doctor.
2. The method of claim 1, wherein prior to receiving an interrogation request from a target subject, pushing an unpaid provisioning opening reminder to the target subject; opening a secret-free payment channel for online inquiry for a target object under the condition that the target object selects opening secret-free payment;
and after the inquiry is finished, deducting the inquiry fee from the account of the target object.
3. The method of claim 1, wherein determining a target doctor resource pool from the doctor service request comprises:
pushing an optional medical service mode to the target object in response to the doctor service request;
receiving a medical service mode selected by a target object;
and taking doctors meeting the medical service mode selected by the target object as a target doctor resource pool.
4. The method of claim 1, wherein determining a target doctor resource pool from the doctor service request comprises:
responding to the doctor service request, and acquiring disease description data of the target object;
determining the consulting departments to which the doctor service should be divided according to the disease description data;
and taking the doctors in the classified consulting departments as a target doctor resource pool.
5. The method of claim 1, wherein determining a target doctor resource pool from the doctor service request comprises:
determining a doctor in an idle state in response to the doctor service request;
and taking the doctor in the idle state as a target doctor resource pool.
6. The method of claim 1, wherein determining a target doctor resource pool from the doctor service request comprises:
pushing a medical service mode to the target object in response to the doctor service request;
determining an inquiry department to which an inquiry request should be divided according to the disease description data of the target object;
determining a target doctor resource pool according to the medical service mode selected by the target object and the determined consulting departments to which the target doctor should be divided;
pushing the doctor service request to the target doctor resource pool to wait for doctor to receive a doctor visit;
and under the condition that no doctor receives a treatment within the preset time, the medical service mode is pushed to the target object again, the medical service mode selected by the target object again is received, and the target doctor resource pool is determined according to the new doctor service request until the preset condition is reached.
7. The method of claim 1, further comprising, during the process of pushing to the target physician resource pool waiting for receiving a doctor:
and pushing prompt information to the target object, wherein the prompt information is used for reminding the target object to supplement the disease description data.
8. The method of claim 1, further comprising, after pushing the doctor service request to the target doctor resource pool awaiting delivery:
after the inquiry is finished, the bill information of the inquiry is pushed to the target object;
and receiving a payment operation of a target user, and deducting the inquiry fee from the account of the target object in response to the payment operation.
9. An on-line interrogation method, comprising:
displaying an inquiry interface;
receiving an inquiry request triggered by a target object on an inquiry interface, and sending the inquiry request to a server;
receiving and displaying the selectable medical service modes returned by the server;
receiving the selection operation of the target object on the selectable medical service mode, and sending the selected selectable medical service mode to the server;
and displaying a waiting doctor consultation interface, and displaying an inquiry dialogue interface between the doctor and the target object after the doctor consultation.
10. The method of claim 9, further comprising:
and after the inquiry is finished, displaying the bill information of the inquiry so as to trigger the payment operation of the inquiry.
11. The method of claim 9, further comprising, after sending the interrogation request to the server:
receiving and displaying the doctor in an idle state pushed by the server under the condition that the time for waiting for the doctor to receive a doctor interface reaches a preset time threshold;
under the condition that the target object selects a doctor to take a doctor from the pushed doctors in the idle state, establishing communication connection with the selected doctor, and displaying an inquiry dialogue interface;
and displaying the inquiry failure information when the target object does not select a doctor to take a call from the pushed doctors in the idle state.
12. A server comprising a processor and a memory for storing processor-executable instructions, the instructions when executed by the processor implementing the steps of the method of:
receiving an inquiry request of a target object;
responding to the inquiry request, and pushing doctor service to the target object;
receiving a doctor service request of a target object, and determining a target doctor resource pool according to the doctor service request;
and pushing the doctor service request to the target doctor resource pool to wait for receiving a doctor.
13. A terminal device comprising a processor and a memory for storing processor-executable instructions, the instructions when executed by the processor implementing the steps of the method of:
displaying an inquiry interface;
receiving an inquiry request triggered by a target object on an inquiry interface, and sending the inquiry request to a server;
receiving and displaying the selectable medical service modes returned by the server;
receiving the selection operation of the target object on the selectable medical service mode, and sending the selected selectable medical service mode to the server;
and displaying a waiting doctor consultation interface, and displaying an inquiry dialogue interface between the doctor and the target object after the doctor consultation.
14. A computer readable storage medium having stored thereon computer instructions which, when executed, implement the steps of a method comprising:
receiving an inquiry request of a target object;
responding to the inquiry request, and pushing doctor service to the target object;
receiving a doctor service request of a target object, and determining a target doctor resource pool according to the doctor service request;
and pushing the doctor service request to the target doctor resource pool to wait for receiving a doctor.
15. A computer readable storage medium having stored thereon computer instructions which, when executed, implement the steps of a method comprising:
displaying an inquiry interface;
receiving an inquiry request triggered by a target object on an inquiry interface, and sending the inquiry request to a server;
receiving and displaying the selectable medical service modes returned by the server;
receiving the selection operation of the target object on the selectable medical service mode, and sending the selected selectable medical service mode to the server;
and displaying a waiting doctor consultation interface, and displaying an inquiry dialogue interface between the doctor and the target object after the doctor consultation.
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Application publication date: 20210810 |