CN113160914A - Online inquiry method and device, electronic equipment and storage medium - Google Patents
Online inquiry method and device, electronic equipment and storage medium Download PDFInfo
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- CN113160914A CN113160914A CN202110452262.1A CN202110452262A CN113160914A CN 113160914 A CN113160914 A CN 113160914A CN 202110452262 A CN202110452262 A CN 202110452262A CN 113160914 A CN113160914 A CN 113160914A
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- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
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- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
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Abstract
The embodiment of the invention discloses an online inquiry method, an online inquiry device, electronic equipment and a storage medium, wherein the method comprises the following steps: when a first diagnosis end receives a medical resource recommendation request sent by a diagnosis end, determining at least one second to-be-selected diagnosis user corresponding to the diagnosis end based on the triggering operation of a first target diagnosis user corresponding to the first diagnosis end; sending the diagnosis information corresponding to the diagnosis end to a second diagnosis end of the at least one second user to be selected, and determining a second target user to be selected from the at least one second user to be selected according to feedback data of the second diagnosis end; and inquiring the target diagnosis user corresponding to the diagnosis end based on the second target diagnosis user and the first target diagnosis user. The technical scheme of the embodiment of the invention provides an online inquiry platform for users, and provides a channel for mutual recommendation and consultation aiming at the symptoms of patients for the users who receive a consultation.
Description
Technical Field
The embodiment of the invention relates to the technical field of medical management, in particular to an online inquiry method, an online inquiry device, electronic equipment and a storage medium.
Background
Good patient-receiving user resources play a crucial role in improving the cure rate of patient diseases, so that patients hope to find more specialized patient-receiving users with abundant experience in the fields related to their own diseases for diagnosis in the process of treatment.
In the prior art, a patient can choose to go to a hospital for registration and diagnosis by himself, however, due to the problems of shortage of resources of the patient receiving users and uneven distribution, the patient often encounters the situation of difficult registration, even if the registration is successful, after the patient waits for a long time, the distributed patient receiving users may not be more professional patient receiving users in the field related to the self disease, and the diagnosis and treatment effect is poor; or, the patient can search the relevant diagnosis and treatment information on the network platform according to the self disease, and the patient cannot determine whether the searched result is scientific and professional due to the fact that the information on the network is not uniform.
Therefore, in the solutions provided by the related technologies, a great deal of effort is required for a user to visit a hospital, the diagnosis and treatment effect cannot be guaranteed by searching for related information on the network, the problem of difficulty in seeing a doctor still exists, and meanwhile, excellent user resources for receiving a doctor cannot provide services for more patients.
Disclosure of Invention
The invention provides an online inquiry method, an online inquiry device, electronic equipment and a storage medium, provides an online inquiry platform for users, and provides a channel for mutual recommendation and consultation aiming at patient diseases for consultation users.
In a first aspect, an embodiment of the present invention provides an online inquiry method, where the method includes:
when a first diagnosis end receives a medical resource recommendation request sent by a diagnosis end, determining at least one second to-be-selected diagnosis user corresponding to the diagnosis end based on the triggering operation of a first target diagnosis user corresponding to the first diagnosis end;
sending the diagnosis information corresponding to the diagnosis end to a second diagnosis end of the at least one second user to be selected, and determining a second target user to be selected from the at least one second user to be selected according to feedback data of the second diagnosis end;
performing inquiry treatment on a target diagnosis user corresponding to the diagnosis end based on the second target diagnosis user and the first target diagnosis user;
wherein, the information of the medical treatment comprises at least one of the disease information of the medical treatment user, the basic information of the user and the past history information.
In a second aspect, an embodiment of the present invention further provides an online inquiry apparatus, where the apparatus includes:
the second to-be-selected diagnosis receiving user determining module is used for determining at least one second to-be-selected diagnosis receiving user corresponding to the diagnosis end based on the triggering operation of a first target diagnosis receiving user corresponding to the first diagnosis end when the first diagnosis end receives a medical resource recommendation request sent by the diagnosis end;
the second target diagnosis receiving user determining module is used for sending the diagnosis information corresponding to the diagnosis receiving end to a second diagnosis receiving end of the at least one second user to be selected, and determining a second target diagnosis receiving user from the at least one second user to be selected according to feedback data of the second diagnosis receiving end;
the inquiry module is used for inquiring the target diagnosis user corresponding to the diagnosis end based on the second target diagnosis user and the first target diagnosis user; wherein, the information of the medical treatment comprises at least one of the disease information of the medical treatment user, the basic information of the user and the past history information.
In a third aspect, an embodiment of the present invention further provides an electronic device, where the electronic device includes:
one or more processors;
a storage device for storing one or more programs,
when executed by the one or more processors, cause the one or more processors to implement the online interrogation method of any of the embodiments of the present invention.
In a fourth aspect, embodiments of the present invention further provide a storage medium containing computer-executable instructions, which when executed by a computer processor, are configured to perform the online interrogation method according to any one of the embodiments of the present invention.
According to the technical scheme of the embodiment of the invention, when the first receiving end receives the medical resource recommendation request sent by the visiting end, at least one second to-be-selected visiting user corresponding to the visiting end is determined based on the triggering operation of the first target visiting user corresponding to the first visiting end; sending the diagnosis information corresponding to the diagnosis end to a second diagnosis end of at least one second user to be selected, and determining a second target diagnosis receiving user from the at least one second user to be selected according to feedback data of the second diagnosis end; and performing inquiry treatment on the target diagnosis user corresponding to the diagnosis end based on the second target diagnosis user and the first target diagnosis user. The online consultation platform is provided for the user, so that the user can contact other more professional consultation users in the field of self diseases, and meanwhile, a channel for mutual recommendation and consultation aiming at the diseases of the patient is provided for the consultation users, so that high-quality consultation user resources can serve more patients conveniently.
Drawings
In order to more clearly illustrate the technical solutions of the exemplary embodiments of the present invention, a brief description is given below of the drawings used in describing the embodiments. It should be clear that the described figures are only views of some of the embodiments of the invention to be described, not all, and that for a person skilled in the art, other figures can be derived from these figures without inventive effort.
Fig. 1 is a schematic flow chart of an online inquiry method according to an embodiment of the present invention;
fig. 2 is a schematic flow chart of an online inquiry method according to a second embodiment of the present invention;
fig. 3 is a schematic flow chart of an online inquiry method according to a third embodiment of the present invention;
fig. 4 is a schematic diagram of an online inquiry method according to a fourth embodiment of the present invention;
fig. 5 is a block diagram of an online inquiry apparatus according to a fifth embodiment of the present invention;
fig. 6 is a schematic structural diagram of an electronic device according to a sixth embodiment of the present invention.
Detailed Description
The present invention will be described in further detail with reference to the accompanying drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting of the invention. It should be further noted that, for the convenience of description, only some of the structures related to the present invention are shown in the drawings, not all of the structures.
Example one
Fig. 1 is a flowchart of an online inquiry method according to an embodiment of the present invention, which is applicable to a situation where a patient uses a network to perform online inquiry and seeks more professional resources for a user to receive an inquiry, and the method may be implemented by an online inquiry apparatus, which may be implemented in the form of software and/or hardware, where the hardware may be an electronic device, such as a mobile terminal, a PC terminal, or a server.
As shown in fig. 1, the method specifically includes the following steps:
s110, when the first diagnosis end receives a medical resource recommendation request sent by the diagnosis end, determining at least one second to-be-selected diagnosis user corresponding to the diagnosis end based on the triggering operation of the first target diagnosis user corresponding to the first diagnosis end.
The on-line inquiry system can comprise a diagnosis receiving end and a diagnosis end. The diagnosis receiving end can be a diagnosis receiving user end in the online inquiry system, the first diagnosis receiving end can be a diagnosis receiving end corresponding to a diagnosis receiving user directly selected by a patient in the online inquiry system, or can be a diagnosis receiving end corresponding to an on-duty diagnosis receiving user distributed by a hospital for the patient, and correspondingly, the diagnosis receiving end is a user end to which the patient belongs when the patient performs online inquiry, and can send inquiry information to the diagnosis receiving end. The doctor-receiving end and the doctor-seeing end can communicate with each other in a text, voice or video mode, and for a specific communication mode, the embodiment of the disclosure is not specifically limited herein. When a visiting user performs online inquiry to a visiting user at a first visiting end, the visiting user may want to consult several more professional visiting users in the field of own diseases to improve the diagnosis and treatment effect, therefore, the medical resource recommendation request is a request sent by the visiting end to seek for consultation of other professional visiting users for own diseases, the request can be related to but not limited to the diseases of the visiting end user and basic information thereof, a second user to be selected is one or more visiting users selected by the visiting user at the first visiting end through triggering operation, and the departments where the visiting users are located correspond to the diseases of the visiting end patient.
For example, when a user at a treatment end performs online inquiry on a disease related to his heart, in order to ensure the accuracy of diagnosis, the user at the treatment end needs to listen to more analysis and suggestions of several treatment users, at this time, a medical resource recommendation control in the treatment end may be triggered in a touch or voice manner, a medical resource recommendation request is sent to the treatment user at the first treatment end, and when the treatment user at the first treatment end receives the request, the treatment user is regarded as a first target treatment user. The receiving user can set specific retrieval conditions in the system, such as a cardiovascular department, and select other receiving users for the patient according to the result screened by the system, and the receiving user can also directly select a familiar receiving user in the field of the heart diseases and one or more receiving users in the field of the heart diseases selected by the receiving user at the first receiving end, namely a second receiving user to be selected, through the personal resources in the medical system.
S120, sending the diagnosis information corresponding to the diagnosis end to a second diagnosis end of at least one second user to be selected, and determining a second target diagnosis receiving user from the at least one second user to be selected according to feedback data of the second diagnosis end.
The information of the medical treatment can be information sent by the user of the medical treatment end to the first user of the medical treatment end, or information called by the first medical treatment end from the system and corresponding to the user of the medical treatment end, and the information of the medical treatment end comprises at least one of disease information, basic information of the user and past history information of the medical treatment user. The disease information of the user is the information of the relevant diseases of the current inquiry of the user at the diagnosis end; the user basic information can be information such as user name, gender and age; the past history information can be information of diseases suffered by the user at the diagnosis end, and can also be information of a platform or a user who has been asked for a disease condition. The feedback data may be instructions or information that the user of the second point of care feeds back to the system or the first point of care to indicate whether he agrees to a consultation with the point of care user. And when the user of the second receiving end agrees to consultation, the user is determined as the second target receiving user.
Continuing with the above example, the treatment user at the first treatment end can transmit the name, sex, age, current disease information, past medical history of the patient and other information of the patient at the treatment end, such as "patient name: xiaoming; sex of the patients: male; age of the patient: 60, adding a solvent to the mixture; the current condition is: heart-related diseases; the past medical history of the patient: and if not, the information is sent to the diagnosis receiving user at the second diagnosis receiving end, and the diagnosis receiving user at the second diagnosis receiving end can perform preliminary analysis and diagnosis on the information and judge whether the user has time to provide more professional services for the patient. When the second examination receiving end diagnosis user can not provide service for the patient due to the factors of large workload, non-correspondence of departments and the like, rejection information can be sent to the examination receiving user at the first examination receiving end, meanwhile, the rejection information and the remark information jointly form feedback data for the reason that the remark in the information rejects the examination receiving; when the second receiving end user can provide service for the patient, the consent information can be directly sent to the receiving user at the first receiving end, and at this time, one or more receiving users at the second receiving end are determined as the second target receiving user.
And S130, performing inquiry diagnosis on the target diagnosis user corresponding to the diagnosis end based on the second target diagnosis user and the first target diagnosis user.
After the second target diagnosis receiving user is determined, the user at the diagnosis end is regarded as the target diagnosis receiving user, and the second target diagnosis receiving user and the first target diagnosis receiving user can jointly perform inquiry diagnosis on the target diagnosis receiving user. In this embodiment, the inquiry can be performed by establishing point-to-point communication connections among the multiple treatment ends, and between the multiple treatment ends and the treatment end, or by constructing a multi-user group in the system, the target treatment user is subjected to consultation in the group in a text, voice or video manner, the multi-user group is named based on the inquiry information of the target treatment user, and meanwhile, a file in a specific format is generated based on the inquiry information, and the file is stored in a server which is associated with the multi-user group and can be downloaded and invoked by any user in the group.
Continuing with the above example, after the consultation user at the second consultation terminal sends consent information to the first consultation terminal, a multi-person group can be constructed based on the information of the patients at the consultation terminal, the group is named as "Xiaoming-Man-60 years old-heart related disease", meanwhile, the inquiry information of the patients is packaged into a text file in doc format, the file is uploaded to a server associated with the group, and the consultation users and the patients in the group can view and download the text file online at any time.
According to the technical scheme of the embodiment, when the first diagnosis end receives a medical resource recommendation request sent by the diagnosis end, at least one second to-be-selected diagnosis user corresponding to the diagnosis end is determined based on the triggering operation of a first target diagnosis user corresponding to the first diagnosis end; sending the diagnosis information corresponding to the diagnosis end to a second diagnosis end of at least one second user to be selected, and determining a second target diagnosis receiving user from the at least one second user to be selected according to feedback data of the second diagnosis end; the method comprises the steps that a target diagnosis user corresponding to a diagnosis end is subjected to inquiry treatment based on a second target diagnosis user and a first target diagnosis user, an online inquiry platform is provided for the user, the user can contact other more professional diagnosis users in the field of self diseases, meanwhile, a channel for mutual recommendation and consultation aiming at the diseases of the patient is provided for the diagnosis user, and high-quality diagnosis user resources can serve more patients in a convenient mode.
Example two
Fig. 2 is a schematic flow chart of an online inquiry method according to a second embodiment of the present invention, which is based on the first embodiment, the method comprises the steps of determining a user to be selected for consultation through the triggering operation of a first target consultation user, directly determining a second user to be selected for consultation when a medical resource recommendation request is received, further sending the consultation information of the target consultation user to a second consultation end, and enabling the user of the second consultation end to accurately judge whether to agree to consult the user of the consultation end, meanwhile, the precision of the inquiry process of the patient at the diagnosis end is guaranteed, the time information of the feedback data and/or the attribute information of the second to-be-selected patient is received, a channel is provided for multiple patients and patients to agree on the consultation time, and the patients at the diagnosis end can basically know the recommended resources of the patients. The specific implementation manner can be referred to the technical scheme of the embodiment. The technical terms that are the same as or corresponding to the above embodiments are not repeated herein.
As shown in fig. 2, the method specifically includes the following steps:
s210, determining at least one to-be-selected patient receiving user according to the triggering operation of the first target patient receiving user on the patient receiving user editing page, and determining at least one second to-be-selected patient receiving user from the at least one to-be-selected patient receiving user when a medical resource recommendation request is received.
The users at the first diagnosis end can be divided into two types, wherein one type is a user who only performs inquiry on the users at the diagnosis end; the second type is that not only the inquiry is carried out on the user at the clinic end, but also other resources of the user who receives the doctor can be recommended to the user at the clinic end. A receiving user editing interface is provided for the second type of first receiving terminal, and the receiving user editing page may be a page associated with a database containing information of a plurality of receiving users. Before receiving the medical resource recommendation request, the first target receiving user can construct a receiving user set comprising at least one receiving user to be selected according to the disease type or the personal vein resource of the first target receiving user in a medical system in advance through triggering operation in a text or voice mode, and the second generation of the selected receiving user can be conveniently and quickly determined for the receiving end user according to the disease type after the request is received.
It should be noted that the two types of the examination receiving end users are respectively divided into a free examination receiving type and a paid examination receiving type, no matter the examination receiving end user only selects to perform the inquiry on the state of an illness, or more examination receiving user resources are sought, as long as the examination receiving end of the paid examination receiving type is selected, the system can display a corresponding payment page, and after the examination receiving end user pays a corresponding fee, the follow-up operation is executed.
For example, the diagnosis user in the first clinic may construct a plurality of groups on the editing page based on the database, each group of diagnosis users corresponds to different types of diseases, such as "cardiovascular and cerebrovascular diagnosis user", "nervous system" and "respiratory system diagnosis user", and when receiving a medical resource recommendation request for a heart-related disease sent by the patient at the clinic, the diagnosis user at the first clinic can quickly determine the relevant diagnosis user as the second to-be-selected diagnosis user from the group of "cardiovascular and cerebrovascular diagnosis users".
S220, when the medical resource recommendation control on the treatment side is detected to be triggered, generating a medical resource recommendation request, and sending the medical resource recommendation request to a first treatment side corresponding to the first target treatment user; and determining at least one second to-be-selected patient receiving user corresponding to the triggering operation according to the patient receiving user triggered and selected by the first target patient receiving user on the first patient receiving terminal.
The medical resource recommendation control can be a control developed in the doctor for sending the medical resource recommendation request. Specifically, the user at the diagnosis end can trigger the medical resource recommendation control in a finger touch manner, generate a medical resource recommendation request associated with the disease state to be diagnosed, and send the request to the first diagnosis end for display, and further, the user at the first diagnosis end can determine a second user to be selected for diagnosis based on the request through a triggering operation.
And S230, sending the diagnosis information of the target diagnosis user corresponding to the diagnosis end to the second diagnosis end of each second to-be-selected diagnosis user, so that each second to-be-selected diagnosis user can determine whether to receive the diagnosis target diagnosis user according to the diagnosis information.
The system can send the diagnosis information of the target diagnosis user to the second diagnosis end in a text file or short information, so that the user of the second diagnosis end can accurately judge whether to agree to perform diagnosis on the user of the diagnosis end, the precision of the diagnosis process of the user of the diagnosis end is guaranteed, and the association degree of the recommended diagnosis user and the disease of the user of the diagnosis end is improved.
Continuing with the example of one embodiment, after the patient at the clinic sends the medical resource recommendation request, the online inquiry system can send the diagnosis information "patient name: xiaoming; sex of the patients: male; age of the patient: 60, adding a solvent to the mixture; the current condition is: heart-related diseases; the past medical history of the patient: if not, the information is sent to the second receiving terminal, and after the receiving user of the second receiving terminal analyzes the diagnosis information, whether the state of the patient accords with the department or specialty of the user can be judged, so that whether the patient at the receiving terminal is the patient can be determined.
S240, according to the time information of the received feedback data and/or the attribute information of the second to-be-selected patient, determining a second target patient from at least one second to-be-selected patient.
The time information of the feedback data can be the scheduling time of the second user to be selected for consultation, and the consultation time can be reasonably arranged according to the self condition for the user at the first consultation end and the user at the clinic end; the attribute information of the second user to be selected may represent the qualification of the second user at the second receiving end, or information such as the cure rate of the hospital to the relevant diseases. By receiving the feedback data, a channel is provided for multiple treatment users and the patients to meet the consultation time, and the patients at the treatment end can basically know the recommended treatment user resources.
Continuing with the above example, the feedback data includes the shift time of the second visit end user "8 to 12 am 4 months, 22 days, four weeks; 4, 23 days, five weeks, 2 to 6 pm ", and also includes the property information of the qualification" three hospitals "of the hospital to which the second examination end examination user belongs, the" 70% cure rate for heart-related diseases "of the hospital to which the second examination end examination user belongs, and the like. After receiving the information, if the user at the first receiving end and the user at the visiting end are 8 to 12 am around the 4-month 22-day week; the time is between 2 and 6 pm in five afternoons of 4 and 23 days, confirmation information can be fed back at the corresponding first receiving terminal and the visiting terminal, and at the moment, the system can determine that the receiving user at the second receiving terminal is a second target receiving user; on the contrary, if the user at the first receiving end and the user at the visiting end have no time in the time period, the user needs to continuously judge according to the feedback data of other second receiving users to be selected, and the process is repeated.
It should be noted that, if the second target user for receiving a medical consultation is determined by the system to be the type of paid medical consultation, the system can display a corresponding payment page on the patient side, and the system can perform subsequent operations only after the patient side user pays the fee.
And S250, performing inquiry diagnosis on the target diagnosis user corresponding to the diagnosis end based on the second target diagnosis user and the first target diagnosis user.
According to the technical scheme, the user to be selected is determined through the triggering operation of the first target receiving user, so that the second user to be selected is directly determined when the medical resource recommendation request is received, further, the diagnosis information of the target diagnosis user is sent to the second receiving terminal, the user at the second receiving terminal can accurately judge whether the user agrees to perform diagnosis on the user at the diagnosis terminal, meanwhile, the precision of the diagnosis process of the user at the diagnosis terminal is guaranteed, the time information of receiving feedback data and/or the attribute information of the second user to be selected are provided for multiple receiving users and patients to agree on the diagnosis time, and the patient at the diagnosis terminal can basically know the recommended resources of the receiving user.
EXAMPLE III
Fig. 3 is a flowchart of an online inquiry method according to a third embodiment of the present invention, based on the foregoing embodiments, when the second target consultation terminal receives a medical resource recommendation request, it can determine a third target consultation user, so as to implement multi-party consultation on a patient, and further, the first target consultation user can check diagnosis information uploaded by the second target consultation user and/or the target consultation user, so as to control a treatment process of the patient, and at the same time, implement supplement of medical resources and facilitate work such as transfer coordination. The system can also receive comment information edited by the target visiting user, return visit of the patient rehabilitation condition is achieved, and the system obtains the cure rate of the corresponding visiting user for other users to check. The specific implementation manner can be referred to the technical scheme of the embodiment. The technical terms that are the same as or corresponding to the above embodiments are not repeated herein.
As shown in fig. 3, the method specifically includes the following steps:
s310, when the first diagnosis end receives the medical resource recommendation request sent by the diagnosis end, at least one second to-be-selected diagnosis user corresponding to the diagnosis end is determined based on the triggering operation of the first target diagnosis user corresponding to the first diagnosis end.
And S320, sending the diagnosis information corresponding to the diagnosis end to a second diagnosis end of at least one second user to be selected, and determining a second target diagnosis receiving user from the at least one second user to be selected according to feedback data of the second diagnosis end.
S330, if the second target diagnosis receiving end receives the medical resource recommendation request sent by the diagnosis end, determining at least one third to-be-selected diagnosis receiving user corresponding to the diagnosis end, and determining a third target diagnosis receiving user from the at least one third to-be-selected diagnosis receiving user.
When the second target receiving end receives the medical resource recommendation request, the second receiving end can determine at least one third receiving user to be selected in the same way as the first receiving end determines the second target receiving user, and further, the second receiving end can determine the third target receiving user in the third receiving user to be selected in the same way as the second target receiving user is determined according to the feedback data of the second receiving end.
That is, when the second target diagnosis receiving user receives the medical resource recommendation request, the same operation as that of the first diagnosis receiving user can be repeatedly performed, at least one third to-be-selected diagnosis receiving user is determined based on the trigger operation of the second target diagnosis receiving user corresponding to the second diagnosis receiving end, and the third target diagnosis receiving user is determined among the third to-be-selected diagnosis receiving users.
It should be noted that, in this embodiment, the first target user and the second target user, and the second target user and the third target user are defined to embody a corresponding relationship, and the operation that can be performed when each stage of user determines the next stage of user is the same as the operation performed by the first target user, so when the second target user performs the above operation, the second target user can be regarded as the first target user, and at this time, the determined third target user can be regarded as the second target user. It is understood that each level of target treatment users determined by the treatment end user selected for the first time by the treatment end user can be defined in a manner of "first target treatment user" and "second target treatment user" indicating the corresponding relationship. By the method, more than two patients receiving treatment can initiate combined consultation for the patient at the treatment end.
Illustratively, when a patient at a clinic wishes to listen to the analysis suggestions of other clinic users again for the heart-related diseases of the patient and send a medical resource recommendation request again, the second target clinic also has the same authority as the first clinic, that is, the clinic information is sent to a third clinic of a third clinic to be selected, and according to the received time information of the feedback data of the third clinic, for example, 8 to 12 am of the fourth clinic on the day of 22 days of 4; 4, 23, five weeks in a day, 2 to 6 pm), and/or attribute information of a third to-be-selected patient, such as the qualification "three hospitals" of the hospital to which the second patient is affiliated, and the "70% cure rate for heart-related diseases" of the hospital to which the second patient is affiliated, and determining a third target patient from at least one to-be-selected patient.
In practical application, the multi-level target treatment terminals determined based on the first treatment terminal all have the same authority as the first treatment terminal user after the target treatment terminals are determined to be subjected to consultation. Meanwhile, the system can set a threshold value aiming at the grade of the diagnosis receiving end, and as long as the grade of the target diagnosis receiving user does not exceed the threshold value, the system can always recommend diagnosis receiving user resources related to diseases for the diagnosis receiving end user. Meanwhile, if the third target diagnosis receiving user determined by the system is the payment diagnosis receiving type, a corresponding payment page is displayed at the diagnosis end, and the system can execute subsequent operation only after the diagnosis end user pays the fee.
S340, performing inquiry diagnosis on the target visiting user based on the first target visiting user, the second target visiting user and the third target visiting user.
Specifically, the inquiry can be performed by establishing point-to-point communication connection among the multi-stage diagnosis terminals, and between the multi-stage diagnosis terminals and the diagnosis terminals, or by constructing a multi-user group in the system, the target diagnosis user is subjected to consultation in the group in a text, voice or video manner, the multi-user group is named based on the inquiry information of the target diagnosis user, and meanwhile, a file in a specific format is generated based on the inquiry information, and the file is stored in a server which is associated with the multi-user group and can be downloaded and invoked by any user in the group.
And S350, receiving diagnosis and treatment information uploaded by the second target diagnosis receiving user and/or the target diagnosis user so that the first target diagnosis receiving user can check the diagnosis and treatment information.
The diagnosis and treatment information uploaded by the target diagnosis user can be the name, sex, birth date, living area, past disease history, family disease history, allergy information, chat records with all levels of diagnosis receiving users and the like, the diagnosis and treatment information of the second target diagnosis receiving user can include but is not limited to analysis of the illness state of the diagnosis receiving user and treatment suggestions, the first target diagnosis receiving user can check the information and provide medical records, prescriptions, false bars and the like for the target diagnosis receiving user, and the second target diagnosis receiving user can communicate with the corresponding diagnosis receiving user according to the diagnosis and treatment information uploaded by the second target diagnosis receiving user, so that medical resource supplement is realized, and transfer coordination and other work are facilitated.
It should be noted that, when there is a third target consultation user or more stages of consultation users, the system can also correspondingly receive treatment information of the multiple stages of consultation users for the first target consultation user to view.
And S360, receiving comment information edited based on the target visit user and respectively related to the first target visit user and the second target visit user, and displaying the comment information on the related pages of the first target visit user and the second target visit user.
The system can count the information and determine whether the patient-end user recovers, so that the cure rate of the patient-end user is obtained based on a plurality of patient-end users, the evaluation of the patient-end user can be displayed on the associated page, and the cure rate information obtained by the system can be imported to be checked by other users.
It should be noted that, when there is a third target user or more levels of users, the visiting end user can also evaluate the users with multiple levels of users, the evaluation mode may be a text mode, and a scoring system with multiple indexes may be used, for example, the specialty and the service attitude of the user, and the system can obtain the comprehensive score of the user corresponding to the visiting end based on the scores of multiple dimensions.
According to the technical scheme of the embodiment, when the second target consultation end receives the medical resource recommendation request, the third target consultation user can be determined, multi-party consultation on the patient is achieved, further, the first target consultation user can check diagnosis and treatment information uploaded by the second target consultation user and/or the target consultation user, so that the treatment process of the patient can be controlled, meanwhile, supplement of medical resources is achieved, and transfer coordination and other work are facilitated. The system can also receive comment information edited by the target visiting user, return visit of the patient rehabilitation condition is achieved, and the system obtains the cure rate of the corresponding visiting user for other users to check.
Example four
As an alternative embodiment of the foregoing embodiment, fig. 4 is a schematic diagram of an online inquiry method according to a fourth embodiment of the present invention. For clearly introducing the technical solution of the present embodiment, the application scenario that the in-circle diagnosis user communicates with the patient based on the online answering platform and the patient does not provide the in-circle diagnosis user resource is taken as an example for introduction, but the present invention is not limited to the above scenario and can be applied to various scenarios requiring online inquiry.
Referring to fig. 4, in the online answering and in-circle resource recommendation system, the system is divided into a consultation user module and a patient module. The consultation user module and the patient module can be deployed at a PC (personal computer) end, a mobile phone client end or a Web end. The patient receiving module comprises a consultation module and a payment module.
With continued reference to fig. 4, to implement online interviewing, the patient module provides a way for the patient to select free or paid type interviewing users, e.g., the patient can submit interview information based on the patient's choice of interviewing users who are skilled in the field using the consultation module in the patient module. The consulted receiving users are classified into free types or paid types, namely, the free receiving users can be used for the patients to ask questions directly, the paid receiving users need to display corresponding payment pages based on a payment module at the patients' ends according to the question and answer types, and the patients pay corresponding fees and then provide services.
With continued reference to fig. 4, in order to obtain more resources of the patient-receiving user for performing analysis and diagnosis on the disease condition, the patient can send a medical resource recommendation request to the initially selected patient-receiving user based on the patient module, and the medical resource recommendation request is received by the resource recommendation module in the patient-receiving user module. The medical resource recommendation request is a request sent by a patient for seeking other professional receiving users to conduct consultation on self diseases, the request can be related to but not limited to diseases of a user at a clinic and basic information thereof, the receiving user at the second stage is one or more receiving users selected by the initial receiving user through triggering operation, and a corresponding parameter configuration module in a receiving user module needs to be called and checked when the second stage receiving user is determined, wherein the parameter configuration module comprises a department where the receiving user is located and professional information thereof so as to judge whether the patient diseases correspond to the parameter configuration module. Furthermore, after a second-level consultation user is determined in the system, the multi-level consultation user can consult the patient through the system, the consultation mode can be used for consulting the target consultation user in a text, voice or video mode in the group by establishing point-to-point communication connection among a plurality of consultation terminals and between the plurality of consultation terminals and the consultation terminal, the multi-user group is named based on the consultation information of the target consultation user, meanwhile, a file with a specific format is generated based on the consultation information, and the file is stored in a server which is associated with the multi-user group and can be downloaded and called by any user in the group. It should be noted that, after the patient determines the second-level user for consultation, the patient can also send a medical resource recommendation request again, so that the multi-level users for consultation can be obtained in the same manner.
With reference to fig. 4, after the multi-stage user and the patient are connected, the multi-stage user and the patient can communicate with each other about their medical conditions, and the patient can upload the change information of the treatment in the process, including the change of the medical conditions, the chat records, and the analysis results and suggestions given by the multi-stage user, and the initially selected user can also check the change information of the treatment through the timed follow-up function and communicate with the multi-stage user to perform the work of medical resource supplement or transfer coordination.
With continued reference to fig. 4, after the patient has completed the on-line visit, the rehabilitation status can be uploaded, and the user who receives the visit of each level of resources can be evaluated, and the evaluation can be displayed with scores of multiple dimensions, such as cure rate, service attitude, professional degree, etc., and the scores are synchronized in the information of the user who receives the visit of each level, so as to be viewed by other users.
The beneficial effects of the above technical scheme are: the online consultation platform is provided for the user, so that the user can contact other more professional consultation users in the field of self diseases, and meanwhile, a channel for mutual recommendation and consultation aiming at the diseases of the patient is provided for the consultation users, so that high-quality consultation user resources can serve more patients conveniently.
EXAMPLE five
Fig. 5 is a block diagram of an online inquiry apparatus provided in the fifth embodiment of the present invention, which is capable of executing the online inquiry method provided in any embodiment of the present invention, and has corresponding functional modules and beneficial effects of the execution method. As shown in fig. 5, the apparatus specifically includes: a second to-be-selected interview user determination module 510, a second target interview user determination module 520, and an interview module 530.
The second to-be-selected service user determining module 510 is configured to, when the first service end receives the medical resource recommendation request sent by the service end, determine, based on a trigger operation of a first target service user corresponding to the first service end, at least one second to-be-selected service user corresponding to the service end.
A second target diagnosis receiving user determining module 520, configured to send the diagnosis information corresponding to the diagnosis receiving end to a second diagnosis receiving end of the at least one second user to be selected, and determine a second target diagnosis receiving user from the at least one second user to be selected according to feedback data of the second diagnosis receiving end.
An inquiry module 530, configured to perform an inquiry on a target visiting user corresponding to the visiting end based on the second target visiting user and the first target visiting user; wherein, the information of the medical treatment comprises at least one of the disease information of the medical treatment user, the basic information of the user and the past history information.
Optionally, the second to-be-selected medical treatment user determining module 510 is further configured to determine at least one to-be-selected medical treatment user according to a triggering operation of the first target medical treatment user on a medical treatment user editing page, so as to determine at least one second to-be-selected medical treatment user from the at least one to-be-selected medical treatment user when the medical resource recommendation request is received.
On the basis of the above technical solutions, the second to-be-selected user-to-be-selected determination module 510 includes a medical resource recommendation request sending unit and a second to-be-selected user-to-be-selected determination unit.
And the medical resource recommendation request unit is used for generating the medical resource recommendation request and sending the medical resource recommendation request to a first diagnosis receiving end corresponding to the first target diagnosis receiving user when the fact that the medical resource recommendation control on the diagnosis receiving end is triggered is detected.
And the second to-be-selected service user determining unit is used for determining at least one second to-be-selected service user corresponding to the triggering operation according to the service user triggered and selected by the first target service user on the first service end.
On the basis of the above technical solutions, the second target user determination module 520 includes a diagnosis information sending unit and a second target user determination unit.
And the diagnosis information sending unit is used for sending the diagnosis information of the target diagnosis user corresponding to the diagnosis end to the second diagnosis ends of the second to-be-selected diagnosis users, so that the second to-be-selected diagnosis users can determine whether to take the diagnosis of the target diagnosis user according to the diagnosis information.
And the second target diagnosis receiving user determining unit is used for determining a second target diagnosis receiving user from the at least one second to-be-selected diagnosis receiving user according to the time information of the received feedback data and/or the attribute information of the second to-be-selected diagnosis receiving user.
Optionally, the second target diagnosis receiving user determining module 520 is further configured to determine at least one third to-be-selected diagnosis receiving user corresponding to the diagnosis end if the second target diagnosis receiving end receives the medical resource recommendation request sent by the diagnosis end, and determine a third target diagnosis receiving user from the at least one third to-be-selected diagnosis receiving user; correspondingly, the performing an inquiry on the target visiting user corresponding to the visiting terminal based on the second target visiting user and the first target visiting user includes: and performing inquiry diagnosis on the target visiting user based on the first target visiting user, the second target visiting user and the third target visiting user.
Optionally, the inquiry module 530 is further configured to receive the diagnosis and treatment information uploaded by the second target diagnosis user and/or the target diagnosis user, so that the first target diagnosis user can view the diagnosis and treatment information.
Optionally, the inquiry module 530 is further configured to receive comment information edited based on the target visiting user and respectively associated with the first target visiting user and the second target visiting user, and display the comment information on the associated pages of the first target visiting user and the second target visiting user.
According to the technical scheme provided by the embodiment, when the first diagnosis end receives the medical resource recommendation request sent by the diagnosis end, at least one second to-be-selected diagnosis user corresponding to the diagnosis end is determined based on the triggering operation of the first target diagnosis user corresponding to the first diagnosis end; sending the diagnosis information corresponding to the diagnosis end to a second diagnosis end of at least one second user to be selected, and determining a second target diagnosis receiving user from the at least one second user to be selected according to feedback data of the second diagnosis end; the method comprises the steps that a target diagnosis user corresponding to a diagnosis end is subjected to inquiry treatment based on a second target diagnosis user and a first target diagnosis user, an online inquiry platform is provided for the user, the user can contact other more professional diagnosis users in the field of self diseases, meanwhile, a channel for mutual recommendation and consultation aiming at the diseases of the patient is provided for the diagnosis user, and high-quality diagnosis user resources can serve more patients in a convenient mode.
The online inquiry device provided by the embodiment of the invention can execute the online inquiry method provided by any embodiment of the invention, and has corresponding functional modules and beneficial effects of the execution method.
It should be noted that, the units and modules included in the apparatus are merely divided according to functional logic, but are not limited to the above division as long as the corresponding functions can be implemented; in addition, specific names of the functional units are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the embodiment of the invention.
EXAMPLE six
Fig. 6 is a schematic structural diagram of an electronic device according to a sixth embodiment of the present invention. FIG. 6 illustrates a block diagram of an exemplary electronic device 60 suitable for use in implementing embodiments of the present invention. The electronic device 60 shown in fig. 6 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiment of the present invention.
As shown in fig. 6, the electronic device 60 is in the form of a general purpose computing device. The components of the electronic device 60 may include, but are not limited to: one or more processors or processing units 601, a system memory 602, and a bus 603 that couples various system components including the system memory 602 and the processing unit 601.
The system memory 602 may include computer system readable media in the form of volatile memory, such as Random Access Memory (RAM)604 and/or cache memory 605. The electronic device 60 may further include other removable/non-removable, volatile/nonvolatile computer system storage media. By way of example only, storage system 606 may be used to read from and write to non-removable, nonvolatile magnetic media (not shown in FIG. 6, commonly referred to as a "hard drive"). Although not shown in FIG. 6, a magnetic disk drive for reading from and writing to a removable, nonvolatile magnetic disk (e.g., a "floppy disk") and an optical disk drive for reading from or writing to a removable, nonvolatile optical disk (e.g., a CD-ROM, DVD-ROM, or other optical media) may be provided. In these cases, each drive may be connected to the bus 603 by one or more data media interfaces. Memory 602 may include at least one program product having a set (e.g., at least one) of program modules that are configured to carry out the functions of embodiments of the invention.
A program/utility 608 having a set (at least one) of program modules 607 may be stored, for example, in memory 602, such program modules 607 including, but not limited to, an operating system, one or more application programs, other program modules, and program data, each of which examples or some combination thereof may comprise an implementation of a network environment. The program modules 607 generally perform the functions and/or methods of the described embodiments of the invention.
The processing unit 601 executes programs stored in the system memory 602 to execute various functional applications and data processing, for example, to implement the online inquiry method provided by the embodiment of the present invention.
EXAMPLE seven
Embodiments of the present invention also provide a storage medium containing computer-executable instructions, which when executed by a computer processor, are configured to perform an online interrogation method.
The method comprises the following steps:
when a first diagnosis end receives a medical resource recommendation request sent by a diagnosis end, determining at least one second to-be-selected diagnosis user corresponding to the diagnosis end based on the triggering operation of a first target diagnosis user corresponding to the first diagnosis end;
sending the diagnosis information corresponding to the diagnosis end to a second diagnosis end of the at least one second user to be selected, and determining a second target user to be selected from the at least one second user to be selected according to feedback data of the second diagnosis end;
performing inquiry treatment on a target diagnosis user corresponding to the diagnosis end based on the second target diagnosis user and the first target diagnosis user;
wherein, the information of the medical treatment comprises at least one of the disease information of the medical treatment user, the basic information of the user and the past history information.
Computer storage media for embodiments of the invention may employ any combination of one or more computer-readable media. The computer readable medium may be a computer readable signal medium or a computer readable storage medium. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the computer readable storage medium would include the following: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
A computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.
Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Computer program code for carrying out operations for embodiments of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, Smalltalk, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).
It is to be noted that the foregoing is only illustrative of the preferred embodiments of the present invention and the technical principles employed. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, although the present invention has been described in greater detail by the above embodiments, the present invention is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the present invention, and the scope of the present invention is determined by the scope of the appended claims.
Claims (10)
1. An on-line interrogation method, comprising:
when a first diagnosis end receives a medical resource recommendation request sent by a diagnosis end, determining at least one second to-be-selected diagnosis user corresponding to the diagnosis end based on the triggering operation of a first target diagnosis user corresponding to the first diagnosis end;
sending the diagnosis information corresponding to the diagnosis end to a second diagnosis end of the at least one second user to be selected, and determining a second target user to be selected from the at least one second user to be selected according to feedback data of the second diagnosis end;
performing inquiry treatment on a target diagnosis user corresponding to the diagnosis end based on the second target diagnosis user and the first target diagnosis user;
wherein, the information of the medical treatment comprises at least one of the disease information of the medical treatment user, the basic information of the user and the past history information.
2. The method of claim 1, further comprising:
and determining at least one to-be-selected patient receiving user according to the triggering operation of the first target patient receiving user on the patient receiving user editing page, so as to determine at least one second to-be-selected patient receiving user from the at least one to-be-selected patient receiving user when the medical resource recommendation request is received.
3. The method according to claim 1, wherein the determining at least one second candidate medical treatment user corresponding to the medical treatment terminal based on the triggering operation of the first target medical treatment user corresponding to the first medical treatment terminal when the first medical treatment terminal receives the medical resource recommendation request sent by the medical treatment terminal comprises:
when the medical resource recommendation control on the treatment side is detected to be triggered, generating a medical resource recommendation request, and sending the medical resource recommendation request to a first treatment side corresponding to the first target treatment user; and determining at least one second to-be-selected patient receiving user corresponding to the triggering operation according to the patient receiving user triggered and selected by the first target patient receiving user on the first patient receiving terminal.
4. The method according to claim 1, wherein the sending the visit information corresponding to the visit end to a second visit end of the at least one second user to be selected, and determining a second target visit user from the at least one second user to be selected according to the feedback data of the second visit end comprises:
sending the diagnosis information of the target diagnosis user corresponding to the diagnosis end to a second diagnosis end of each second to-be-selected diagnosis user, so that each second to-be-selected diagnosis user determines whether to take a diagnosis of the target diagnosis user according to the diagnosis information;
and determining a second target diagnosis receiving user from the at least one second to-be-selected diagnosis receiving user according to the time information of the received feedback data and/or the attribute information of the second to-be-selected diagnosis receiving user.
5. The method according to claim 1, wherein after the sending the visit information corresponding to the visit end to a second visit end of the at least one second user to be selected, and determining a second target visit user from the at least one second user to be selected according to the feedback data of the second visit end, the method further comprises:
if the second target diagnosis receiving end receives the medical resource recommendation request sent by the diagnosis end, determining at least one third to-be-selected diagnosis receiving user corresponding to the diagnosis end, and determining a third target diagnosis receiving user from the at least one third to-be-selected diagnosis receiving user;
correspondingly, the performing an inquiry on the target visiting user corresponding to the visiting terminal based on the second target visiting user and the first target visiting user includes:
and performing inquiry diagnosis on the target visiting user based on the first target visiting user, the second target visiting user and the third target visiting user.
6. The method of claim 1, further comprising:
and receiving diagnosis and treatment information uploaded by the second target diagnosis receiving user and/or the target diagnosis user so that the first target diagnosis receiving user can check the diagnosis and treatment information.
7. The method of claim 1, further comprising:
receiving comment information edited based on the target visit user and respectively related to the first target visit user and the second target visit user, and displaying the comment information on the related pages of the first target visit user and the second target visit user.
8. An online interrogation apparatus, comprising:
the second to-be-selected diagnosis receiving user determining module is used for determining at least one second to-be-selected diagnosis receiving user corresponding to the diagnosis end based on the triggering operation of a first target diagnosis receiving user corresponding to the first diagnosis end when the first diagnosis end receives a medical resource recommendation request sent by the diagnosis end;
the second target diagnosis receiving user determining module is used for sending the diagnosis information corresponding to the diagnosis receiving end to a second diagnosis receiving end of the at least one second user to be selected, and determining a second target diagnosis receiving user from the at least one second user to be selected according to feedback data of the second diagnosis receiving end;
the inquiry module is used for inquiring the target diagnosis user corresponding to the diagnosis end based on the second target diagnosis user and the first target diagnosis user; wherein, the information of the medical treatment comprises at least one of the disease information of the medical treatment user, the basic information of the user and the past history information.
9. An electronic device, characterized in that the electronic device comprises:
one or more processors;
a storage device for storing one or more programs,
when executed by the one or more processors, cause the one or more processors to implement the online interrogation method of any of claims 1-7.
10. A storage medium containing computer-executable instructions for performing the online interrogation method of any one of claims 1-7 when executed by a computer processor.
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