CN113168748A - Self-service hotel room selection device and method - Google Patents
Self-service hotel room selection device and method Download PDFInfo
- Publication number
- CN113168748A CN113168748A CN201880097632.0A CN201880097632A CN113168748A CN 113168748 A CN113168748 A CN 113168748A CN 201880097632 A CN201880097632 A CN 201880097632A CN 113168748 A CN113168748 A CN 113168748A
- Authority
- CN
- China
- Prior art keywords
- room
- information
- hotel
- self
- touch display
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Classifications
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
Landscapes
- Business, Economics & Management (AREA)
- Accounting & Taxation (AREA)
- Finance (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
A self-service hotel room selection device (100) and a self-service hotel room selection method are provided, wherein the self-service hotel room selection device comprises a plurality of touch display screens (30), the self-service hotel room selection method is applied to the self-service hotel room selection device (100), and the self-service hotel room selection method comprises the following steps: acquiring house source information (S101); classifying the rooms according to the house source information to obtain different room types (S103); controlling a plurality of first touch display screens (31) to respectively display room information of different room types (S105); receiving a room check-in request (S107) input from at least one first touch display screen (31); and generating a hotel reservation order according to the room check-in request (S109). From this, improved the efficiency of choosing a house and convenient operation.
Description
The application relates to the technical field of hotel management, in particular to a self-service hotel room selection device and a self-service hotel room selection method.
With the increasing prosperity of market economy, the living modes of business communication, tourism, vacation and leisure and the like gradually become habits of people. The increasingly frequent trips of people bring unprecedented development opportunities to the hotel industry.
Traditional hotel room reservation needs the guest to register to the proscenium customer service from the proscenium, however, when the guest is more, the communication time between hotel staff and the guest is shorter to the specific conditions in each hotel room can not clearly be known to the customer, and hotel staff's work burden has been increased, and then the customer can't be according to individual hobby or demand independently select floor or room, and has reduced guest's room selection efficiency.
Disclosure of Invention
In view of the above problems in the prior art, the invention provides a self-service hotel room selection device and a method thereof, which have high room selection efficiency and are convenient to operate.
In a first aspect, the application provides a self-service room selection method for a hotel, which is applied to a self-service room selection device for the hotel, wherein the self-service room selection device for the hotel comprises a plurality of first touch display screens, and the method comprises the following steps:
acquiring house source information;
classifying the rooms according to the room source information to obtain different room types;
controlling a plurality of first touch display screens to respectively display room information of different room types;
receiving a room check-in request input from at least one first touch display screen; and
and generating a hotel reservation order according to the room check-in request.
In a second aspect, the application provides a self-service room selection device for hotels, including a processor and electrically connected to a plurality of first touch display screens of the processor, the processor is used for executing the self-service room selection method for hotels.
The embodiment of the application provides a self-service hotel room selection device and a self-service hotel room selection method. The self-service hotel room selection method is applied to a self-service hotel room selection device, the self-service hotel room selection device comprises a plurality of first touch display screens, and the method comprises the following steps: acquiring house source information; classifying the rooms according to the room source information to obtain different room types; controlling a plurality of first touch display screens to respectively display room information of different room types; receiving a room check-in request input from at least one first touch display screen; and generating a hotel reservation order according to the room check-in request. Therefore, room information of different room types is displayed on the basis of the corresponding touch display screen, so that customers can know specific conditions of hotel rooms in real time, and experience of the customers is improved. In addition, the self-service room selection device of hotel can receive from at least one room check-in request of input on the first touch display screen, also promptly many customers can select the room operation on the self-service room selection device of hotel simultaneously to improved the self-service room selection device of hotel, convenient operation, and then reduced hotel staff's work burden.
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present application, and other drawings can be obtained by those skilled in the art without creative efforts.
Fig. 1 is a schematic structural diagram of a self-service hotel room selection device provided in an application embodiment.
Fig. 2 is a schematic structural diagram of program modules of the self-service hotel room selection device shown in fig. 1.
Fig. 3 is a flowchart of self-service hotel room selection provided by the application embodiment.
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments obtained by a person of ordinary skill in the art without any inventive work based on the embodiments in the present application are within the scope of protection of the present application.
Referring to fig. 1 and fig. 2, fig. 1 is a schematic structural diagram of a self-service hotel room selection apparatus 100 according to an embodiment of the present disclosure, and fig. 2 is a schematic structural diagram of program modules of the self-service hotel room selection apparatus 100. The self-service hotel room selection device 100 comprises a tree-shaped shell 10, wherein the shell 10 comprises a main trunk 11 and a plurality of branch trunks 12 arranged on the main trunk 11. The self-service hotel room selection device 100 further includes a processor 20 and a plurality of touch screens 30 electrically connected to the processor 20. The touch display screens 30 include a first touch display screen 31 and at least a second touch display screen 32. The processor 20 is disposed on the main trunk 11, and the touch display screens 30 are correspondingly disposed on the trunks 12. The processor 20 may be used to control the cooperation of various functional devices within the hotel self-service room selection apparatus 100. In this embodiment, the processor 20 is configured to perform the following steps: acquiring house source information; classifying the rooms according to the room source information to obtain different room types; controlling a plurality of first touch display screens 31 to respectively display room information of different room types; receiving a room check-in request input from at least one of the first touch display screens 31; and generating a hotel reservation order according to the room check-in request.
In this embodiment, the room source information includes the remaining room source information, and the processor 20 is further configured to classify the rooms according to the remaining room source information to obtain different room types. In some embodiments, the room source information may further include selected room source information, and when the hotel has no room left, the classifying the rooms according to the room source information to obtain different room types further includes: according to the selected room source information, the rooms are classified to obtain different room types, so that the customer can still know the room information of the different room types of the hotel, the hotel can be effectively publicized, and the advertising effect of the advertisement is improved.
In the present embodiment, several touch display screens 30 are separately disposed on different trunks and branches 12, that is, several touch display screens 30 are displayed independently. Optionally, the plurality of touch screens 30 may be flexible touch screens or flexible display screens. Therefore, the customer can switch the form of the touch display screen 30 in the room selecting process to meet the viewing requirements of more directions. Such as switching from a flat shape to an arched shape, from an arched shape to a circular shape, from a flat shape to a wavy shape, from a U shape to an S shape, and so forth. Examples of the flexible Display screen include, but are not limited to, products or components having a Display function, such as a Liquid Crystal Display (LCD) panel, a Quantum Dot Display (QLED) panel, an electronic paper (E-paper Display, EPD), a Touch screen (Touch panel), a flexible solar cell (PV) panel, and a Radio Frequency tag (Radio Frequency Identification, RFID). In this embodiment, several touch display screens 30 may share the same processor 20. In other embodiments, the processor includes a main processor and sub-processors, that is, each touch display screen 30 may be individually connected to one sub-processor, and the sub-processors send the processing results to the main processor, which not only reduces the management difficulty of the main processor, but also improves the house selection efficiency of the customer.
In one embodiment, the hotel self-service room selection apparatus 100 further comprises a communication module 60. The hotel self-service room selection apparatus 100 can establish data communication with the central database 200 through the communication module 60. The central database 200 may send the remaining house source information to the hotel self-service room selection device 100 in real time. It can be understood that the central database 200 is installed in a database server of a central office of a hotel group, and is used for storing information of the self-service room selection devices 100 of all branch stores, including basic information of hotels, room type information, room volume information, member data, order information of all hotels, report information, settlement information, and the like, and booking data information returned from the self-service room selection devices 100 of all branch stores. The communication module 60 may be, but is not limited to, a 2G, 3G, 4G, 5G, etc. communication module for internet or mobile communication.
Specifically, in some embodiments, the hotel self-service room selection apparatus 100 further includes a memory 50 electrically connected to the processor 20. The room storage 50 may store in advance the belonged type of each room of the hotel. In this embodiment, the processor 20 is further configured to classify the remaining rooms into different room types according to a predefined correspondence between the room numbers and the room types. Wherein the room types may include, but are not limited to, single person rooms, standard rooms, luxury/high class rooms, business rooms, administrative rooms, suites, twin suites, combination suites, high class suites, duplex suites, and the like. The room information includes room basic information and room indoor environment information. The room basic information includes, but is not limited to, information of room type, room number, room floor, etc., and the room indoor environment information includes, but is not limited to, information of room orientation, room decoration, room greening, and room furnishing, etc. The room indoor environment information may be displayed on the touch display screen 30 by a picture or video.
The memory 50 is also used to store hotel reservation orders for customers, identification card information for customers, and the like. The memory 50 includes a RAM and a flash memory (i.e., a flash memory). The memory 50 is also used to store software programs and modules. The processor 20 is a control center of the self-service room choosing apparatus 100 of the hotel, connects various parts of the whole self-service room choosing apparatus 100 of the hotel by using various interfaces and lines, and executes various functions and processes data of the self-service room choosing apparatus 100 of the hotel by running or executing programs stored in the memory 50 and calling data stored in the memory 50. The processor 20 may be composed of an Integrated Circuit (IC), for example, a single packaged IC, or a plurality of packaged ICs connected with the same or different functions. For example, the processor 20 may include only a Central Processing Unit (CPU), or may be a combination of a CPU, a Digital Signal Processor (DSP), a Graphics Processing Unit (GPU) and various control chips. In the embodiment of the present invention, the CPU may be a single operation core, or may include multiple operation cores.
Specifically, in this embodiment, the processor 20 is further configured to receive a room check-in request input from one first touch display screen 31, or simultaneously receive multiple room check-in requests input from multiple first touch display screens 31. Because each customer can operate one touch display screen, the house selection operation of multiple customers can be realized simultaneously, and the house selection rate is improved. It will be appreciated that the customer may enter information on the touch screen such as the customer's name, identification number, contact number, house number, check-in date, expected departure date, checkout departure date, etc.
In one embodiment, the processor 20 is further configured to determine whether the number of the first touch display screens 31 is greater than the number of the room types; if yes, controlling different first touch display screens 31 to display room information of different room types; and if not, controlling different first touch display screens 31 to display the room information of different room types in the main room source of the hotel.
Specifically, when the number of the first touch display screens 31 is greater than the number of the room types, the processor 20 may control the different first touch display screens 31 to display the room information of the different room types, so that the customer may view the room information and the predetermined room from the corresponding first touch display screen 31 according to the required room type. When the number of first touch display screens 31 is greater than the number of room types, the processor 20 may control different first touch display screens 31 to display room information for different room types in the home push source for the hotel. The main house pushing source can be one or a combination of a first house pushing source generated according to historical consumption data and a hotel self-defined main house pushing source. In an embodiment, the processor 20 is further configured to generate the first push house source list according to the heat house source information within a preset time; and taking the head house source which is ranked at the top in the head house source list as the main house source. For example, the preset time may be 1 month, 3 months, or 1 year. The hotness house information can be determined according to the consumption preference of the customer, the consumption in a preset period, the condition of high rating and the like. In another embodiment, the processor is further configured to use a hotel-customized main push source as the main push source. In other embodiments, the processor is further configured to use the top-ranked first shopping mall source in the first shopping mall source list and the hotel self-defined main shopping mall source as the main shopping mall sources at the same time, so that the customer can quickly and specifically view and reserve an ideal room through the hotel self-service room selection apparatus 100, thereby improving the customer experience.
Optionally, in some embodiments, the processor 20 is further configured to display room information of different room types in a main room source of the hotel on a preset first touch display screen 31, and respectively display room information of different room types in other room sources on other different first touch display screens 31.
Specifically, in the present embodiment, the preset first touch display screen 31 refers to a touch display screen disposed at a conspicuous position on the housing 10. The eye-catching position is a line-of-sight position from the customer looking straight ahead, such as the trunk or branch 12 at the top or middle of the housing 10. Because the room information of different room types in the main room source and the room information of different room types in the other room source can be simultaneously and respectively displayed on the preset first touch display screen 31 and the other different first touch display screens 31, the room information displayed by the first touch display screens 31 is not only diversified, but also can meet the requirements of different customers for checking and booking rooms, and the use flexibility of the self-service room selection device 100 for the hotel is enhanced.
In this embodiment, the processor 20 is further configured to control one or more room information of the same type to be displayed on the same first touch display screen 31 in turn.
Specifically, in the present embodiment, the number of rooms of the same room type may be one or more. Each of the rooms has corresponding room information. The processor 20 controls one or more room information of the same type to be displayed on the same first touch display screen 31 in turn, so that the customer can comprehensively know the specific situation of each specific room.
In an embodiment, the processor 20 is further configured to control the first touch display screen 31 to display an indoor environment browsing page and a room selection demand page, where the indoor environment browsing page displays room information including pictures or videos corresponding to indoor environments, and the room selection demand page displays information including room floors, room numbers, prices, expected check-in dates and expected departure dates; the processor is further configured to receive the room check-in request generated by an input operation on the room selection requirement page displayed on at least one of the first touch display screens 31.
Specifically, in this embodiment, each indoor environment browsing page includes one piece of room information or a plurality of pieces of room information. The information displayed on the house selection requirement page also comprises information such as customer name, gender, contact telephone, certificate type, certificate number, contact telephone and the like. In this embodiment, the indoor environment browsing page and the room selection requirement page are displayed independently.
In another embodiment, the processor 20 is further configured to control the first touch display screen 31 to display an indoor environment browsing page including one or more room information, where a room selection requirement input area is disposed on the indoor environment browsing page; the processor is also used for responding to the touch operation of the room selection requirement input area and entering a room selection requirement page; and receiving the room check-in request generated by the input operation on the room selection requirement page.
Specifically, in this embodiment, the room selection requirement page is linked to the indoor environment browsing page through the room selection requirement input area, so that information displayed by the first touch display screen 31 is simplified, and a customer can conveniently and quickly know corresponding room information. The touch operation is, for example, but not limited to, single click, right click, double click, long press, toggle, or slide.
In an embodiment, the processor 20 is further configured to generate an earliest hotel booking order corresponding to the same room check-in request when the same room check-in request exists within a preset time period; and when the same room check-in request does not exist in the preset time period, generating all hotel reservation orders corresponding to different room check-in requests.
Specifically, the preset time period may be customized by a hotel manager or preset by factory default of the hotel self-service room selection apparatus 100, for example, 10 seconds, 20 seconds, and the like. When different customers simultaneously book the same room within the preset time period, the processor 20 controls the earliest hotel booking order to be generated, controls the first touch display screen 31 which generates the earliest hotel booking order to display the information prompt of successful booking, and controls the other first touch display screens 31 to display the information prompt of failed booking. When different customers perform booking operation on different rooms simultaneously within the preset time period, the processor 20 controls to generate all hotel booking orders and controls all corresponding first touch display screens 31 to display information prompt of successful booking.
The self-service hotel room selection device 100 further includes a camera 40. The camera 40 is used for collecting the head portrait information of the customer, and the processor 20 is further used for receiving the entered identity card information of the customer and the collected head portrait information of the customer before or after receiving the room check-in request input from at least one first touch display screen 31.
Specifically, in an embodiment, the number of the cameras 40 corresponds to the number of the first touch display screens 31. Each camera 40 is disposed on the corresponding first touch display screen 31. In other embodiments, the number of cameras 40 is one. The camera 40 is arranged on top of the main trunk 11. The camera 40 has a rotation function for collecting the head portrait information of the customer at different orientations. The hotel self-service room selection device 100 is further provided with a psb (policy status purchase) entrance entry module for entering the identity card information of the customer. As will be appreciated by those skilled in the art, the police office may invoke the customer's identification card information through the PSB system to determine whether the customer currently has a criminal record.
The processor 20 is further configured to generate a payment two-dimensional code after generating a hotel reservation order according to the room check-in request; judging whether the settlement cost is paid within a preset time; if yes, determining that the hotel reservation order is effective; and if not, deleting the hotel reservation order.
Specifically, processor 20 determines that the hotel reservation order is in effect when the customer completes payment of the lodging fee within a preset time. When the customer does not complete the payment of the lodging fee within the preset time, the processor 20 deletes the hotel reservation order, so that the situation that other people cannot enjoy the wrongly ordered hotel room due to the fact that the customer wrongly determines the hotel order can be avoided, and the vacant house resources can be selected by the customer in real time. In some embodiments, the payment of the accommodation fee is not completed within a preset time, and the processor 20 controls the first touch display screen 31 to display a prompt message. The prompt message is used for reminding the customer whether to cancel the hotel reservation order. Specifically, when the customer determines to cancel the hotel reservation order, processor 20 controls to delete the hotel reservation order; when the processor 20 does not detect the screen operation of the first touch display screen 31 within the preset time, the processor 20 controls to delete the hotel reservation order. The preset time may be customized by a hotel manager or factory default of the self-service room selection apparatus 100, such as 30 seconds, 60 seconds, etc.
The processor 20 is further configured to identify an identification number of an identification card of a customer, and determine whether the customer is a member of the hotel; if yes, generating the payment two-dimensional code according to the member price; and if not, generating the payment two-dimensional code according to the non-member price.
Specifically, in this embodiment, the processor 20 is further configured to determine whether the identification number of the customer matches a pre-stored member identification number, and if so, the customer is a hotel member, so that the customer may enjoy preferential treatment of the member, such as discount price, member points, and discount coupons. If not, the customer is not a hotel member. In some embodiments, processor 20 may also determine whether the customer is a hotel member based on the customer's name and contact number.
The hotel self-service room selection device 100 is also in communication connection with a third party payment center 300 through a communication module 60. The processor 20 is further configured to verify customer information after the generating of the payment two-dimensional code; the processor is further configured to receive partial customer information sent by the third-party payment center 300 after scanning the payment two-dimensional code, and search the identity information or the identity information group of the customer according to the partial customer information; sending the identity information or the identity information group of the customer to the third party payment center 300; and when the third party payment center 300 verifies that the identity information or the identity information group of the customer meets the requirements, performing a payment operation. In this way, through the double confirmation of the identity of the customer by the third-party payment center 300 and the hotel self-service room selection device 100, not only can the customer be prevented from making a mistake in payment, but also the security of the payment is ensured.
The processor 20 is further configured to bind the customer information and the room information and activate a corresponding house card when the payment of the accommodation fee is completed within the preset time.
Specifically, after the settlement of the lodging fee is completed within the preset time, the processor 20 binds the information of the customer with the room information and activates the corresponding house card, so that the customer can take the house card at the house card taking center by using the registered identification card.
Optionally, in some embodiments, the processor 20 is further configured to display the currently reserved house source information list and the currently remaining house source information list on the second touch screen 32 in turn.
Specifically, in this embodiment, the second touch display screen 32 may be set by hotel personnel, or may be a factory default preset of the self-service room selection apparatus 100 of the hotel. The currently reserved house source information list may be, but is not limited to, a room reservation amount for different room types, and an indoor environment browsing page of reserved room information. The current remaining room source information list may be an empty room amount for different room types or a price list for different room types. Therefore, the customer can quickly know the hot room according to the current house source information and quickly judge whether the room type is required by the customer according to the remaining display house source information.
Referring to fig. 3, a flowchart of a self-service hotel room selection method using the self-service hotel room selection apparatus 100 according to an embodiment of the present invention is provided. The self-service hotel room selection method in the embodiment of the present invention will be described in detail below with reference to fig. 3 and the aforementioned self-service hotel room selection apparatus 100. As shown in fig. 3, another self-service hotel room selection method in the embodiment of the present invention may include the following steps S301 to S309.
Step S301, house source information is obtained.
In this embodiment, the house source information includes remaining house source information. The classifying the rooms according to the room source information to obtain different room types includes: and classifying the rooms according to the residual room source information to obtain different room types. In some embodiments, the room source information may further include selected room source information, and when the hotel has no room left, the classifying the rooms according to the room source information to obtain different room types further includes: according to the selected room source information, the rooms are classified to obtain different room types, so that the customer can still know the room information of the different room types of the hotel, the hotel can be effectively publicized, and the advertising effect of the advertisement is improved.
Specifically, in the present embodiment, the hotel self-service room selection apparatus 100 establishes data communication with the central database 200. The hotel self-service room selection device 100 can receive the residual room source information sent by the central database 200 in real time. It can be understood that the central database 200 is installed in a database server of a central office of a hotel group, and is used for storing information of the self-service room selection devices 100 of all branch stores, including basic information of hotels, room type information, room volume information, member data, order information of all hotels, report information, settlement information, and the like, and booking data information returned from the self-service room selection devices 100 of all branch stores.
And step S303, classifying the rooms according to the room source information to obtain different room types.
Specifically, in this embodiment, the classifying the rooms according to the room source information to obtain different room types specifically includes: and classifying the rooms according to the corresponding relation between the predefined room number and the room type to obtain different room types. Wherein the room types may include, but are not limited to, single person rooms, standard rooms, luxury/high class rooms, business rooms, administrative rooms, suites, twin suites, combination suites, high class suites, duplex suites, and the like. The room information includes room basic information and room indoor environment information. The room basic information includes, but is not limited to, information of room type, room number, room floor, etc., and the room indoor environment information includes, but is not limited to, information of room orientation, room decoration, room greening, and room furnishing, etc. The room indoor environment information may be displayed on the touch display screen 30 by a picture or video.
Step S305, controlling a plurality of first touch display screens to respectively display room information of different room types.
Specifically, room information for each room type is displayed on one of the first touch display screens 31. The room information displayed on each touch display screen 31 is different so that the customer can positively identify the room information of a certain room type.
The controlling the plurality of first touch display screens 31 to respectively display the room information of different room types includes:
judging whether the number of the first touch display screens 31 is larger than the number of the room types;
if yes, controlling different first touch display screens 31 to display room information of different room types;
if not, controlling different first touch display screens 31 to display the room information of different room types in the main room source of the hotel.
Specifically, when the number of the first touch display screens 31 is greater than the number of the room types, the different touch display screens 30 are controlled to display the room information of the different room types, so that the customer can view the room information and reserve rooms from the corresponding touch display screens 30 according to the required room types. And when the number of the touch display screens 30 is larger than the number of the room types, controlling different touch display screens 30 to display the room information of different room types in the main room source of the hotel. The main house pushing source can be one or a combination of a first house pushing source generated according to historical consumption data and a hotel self-defined main house pushing source. In an embodiment, before the controlling the different touch display screen 30 to display room information for different room types in the main room source of the hotel, the method further comprises: generating the first-push house source list according to the heat house source information in the preset time; and taking the head house source which is ranked at the top in the head house source list as the main house source. For example, the preset time may be 1 month, 3 months, or 1 year. The hotness house information can be determined according to the consumption preference of the customer, the consumption in a preset period, the condition of high rating and the like. In another embodiment, before the controlling the different touch display screen 30 to display room information for different room types in the main room source of the hotel, the method further comprises: and taking a self-defined main house pushing source of the hotel as the main house pushing source. In other embodiments, before the controlling the different touch display screen 30 to display room information for different room types in the main room source of the hotel, the method further comprises: the first house source ranked in the first house source list and the self-defined main house source of the hotel are simultaneously used as the main house sources, so that a customer can check and reserve an ideal room quickly and pertinently through the self-service room selecting device 100 of the hotel, and the customer experience is improved.
Optionally, in some embodiments, the controlling the plurality of first touch display screens to respectively display room information of different room types includes:
and displaying the room information of different room types in the main room source of the hotel on a preset touch display screen, and respectively displaying the room information of different room types in other room sources on other different touch display screens.
Specifically, in the present embodiment, the preset touch display screen refers to the touch display screen 30 disposed at a conspicuous position on the housing 10. The eye-catching position is a line-of-sight position from the customer looking straight ahead, such as the trunk or branch 12 at the top or middle of the housing 10. Because the room information of different room types in the main room source and the room information of different room types in the other room sources can be simultaneously and respectively displayed on the preset touch display screens and other different touch display screens, the room information displayed by the touch display screens 20 is not only diversified, but also can meet the requirements of different customers for checking and booking rooms, and the use flexibility of the hotel self-service room selection device 100 is enhanced.
In this embodiment, the controlling the plurality of first touch display screens to respectively display room information of different room types includes:
and controlling one or more room information of the same type to be displayed on the same touch display screen in turn.
Specifically, in the present embodiment, the number of rooms of the same room type may be one or more. Each of the rooms has corresponding room information. The processor 20 controls one or more room information of the same type to be displayed on the same touch display screen in turn, so that the customer can comprehensively know the specific situation of each specific room.
Step S307, receiving a room check-in request input from at least one of the first touch screens 31.
Specifically, in this embodiment, the receiving a room check-in request input from at least one touch display screen specifically includes: receiving a room check-in request input from one touch display screen or simultaneously receiving a plurality of room check-in requests input from a plurality of touch display screens. Each customer can operate one touch display screen, so that the house selection operation of multiple customers can be realized simultaneously, and the house selection rate is improved. Specifically, the customer may input information such as a customer name, a certificate number, a contact number, a house number, a check-in date, a predicted departure date, and a checkout departure date on the touch display screen.
In one embodiment, the controlling the plurality of first touch display screens to respectively display the room information of different room types includes:
controlling the touch display screen 30 to display an indoor environment browsing page and a room selection requirement page, where the room information displayed on the indoor environment browsing page includes a picture or a video corresponding to an indoor environment, the information displayed on the room selection requirement page includes a room floor, a room number, a price, a predicted check-in date and a predicted departure date, and receiving a room check-in request input from at least one of the touch display screens 30 includes: receiving the room check-in request generated by the input operation on the room selection requirement page displayed on at least one touch display screen 30.
Specifically, in this embodiment, each indoor environment browsing page includes one piece of room information or a plurality of pieces of room information. The information displayed on the house selection requirement page also comprises information such as customer name, gender, contact telephone, certificate type, certificate number, contact telephone and the like. In this embodiment, the indoor environment browsing page and the room selection requirement page are displayed independently.
In another embodiment, the controlling the plurality of first touch display screens to respectively display room information of different room types includes:
controlling the touch display screen 30 to display an indoor environment browsing page including one or more room information, where a room selection requirement input area is provided on the indoor environment browsing page, and receiving a room check-in request input from at least one touch display screen 30 includes:
responding to the touch operation of the house selection requirement input area, and entering a house selection requirement page;
receiving the room check-in request generated by the input operation on the room selection requirement page.
Specifically, in this embodiment, the room selection requirement page is linked to the indoor environment browsing page through the room selection requirement input area, so that information displayed by the touch display screen 30 is simplified, and a customer can conveniently and quickly know corresponding room information. The touch operation is, for example, but not limited to, single click, right click, double click, long press, toggle, or slide.
Before or after the receiving of the room check-in request input from at least one touch display screen, the method further comprises:
inputting the identity card information of the customer and collecting the head portrait information of the customer.
Specifically, the hotel self-service room selection device 100 further includes a camera 40. The camera 40 is used for collecting the head portrait information of the customer. In this embodiment, before or after receiving the room check-in request input from at least one of the touch display screens 30, the method further includes: and receiving the input identification card information of the customer and the collected head portrait information of the customer.
Specifically, in an embodiment, the number of the cameras 40 corresponds to the number of the touch display screens 30. Each camera 40 is disposed on the corresponding touch display screen 30. In other embodiments, the number of cameras 40 is one. The camera 40 is arranged on top of the main trunk 11. The camera 40 has a rotation function for collecting the head portrait information of the customer. The hotel self-service room selection device 100 is further provided with a psb (policy status purchase) entrance entry module for entering the identity card information of the customer. The police bureau, as will be understood by those skilled in the art, may invoke the customer's identification card information via the PSB system to determine whether the customer has a criminal record.
And step S309, generating a hotel reservation order according to the room check-in request.
In an embodiment, the generating a hotel reservation order according to the room check-in request specifically includes:
when the same room check-in request exists in a preset time period, generating an earliest hotel reservation order corresponding to the same room check-in request; and
and when the same room check-in request does not exist in the preset time period, generating all hotel reservation orders corresponding to different room check-in requests.
Specifically, the preset time period may be customized by a hotel manager or preset by factory default of the hotel self-service room selection apparatus 100, for example, 10 seconds, 20 seconds, and the like. When different customers simultaneously book the same room within the preset time period, the earliest hotel booking order is controlled to be generated, the first touch display screen 31 which generates the earliest hotel booking order is controlled to display the information prompt of successful booking, and other first touch display screens 31 are controlled to display the information prompt of failed booking. When different customers simultaneously book different rooms within the preset time period, all hotel booking orders are generated under control, and all corresponding first touch display screens 31 are controlled to display information prompts of successful booking.
Optionally, in some embodiments, after the generating a hotel reservation order according to the room check-in request, the method further includes:
generating a payment two-dimensional code;
judging whether the settlement cost is paid within a preset time;
if yes, determining that the hotel reservation order is effective;
and if not, deleting the hotel reservation order.
Specifically, when the customer completes the payment of the accommodation fee within a preset time, the hotel reservation order is determined to be in effect. When the customer does not finish the payment of the lodging cost within the preset time, the hotel reservation order is deleted, so that the situation that other people cannot enjoy hotel rooms placed by mistake due to the fact that the customer mistakenly determines the hotel order can be avoided, and the vacant room sources can be selected by the customer in real time. In some embodiments, prior to said deleting said hotel reservation order, said method comprises: and controlling the touch display screen 30 to display prompt information when the settlement of the accommodation cost is not completed within the preset time. The prompt message is used for reminding the customer whether to cancel the hotel reservation order. Specifically, the deleting the hotel reservation order includes: when a customer determines to cancel a hotel reservation order, controlling to delete the hotel reservation order; and when the screen operation of touching the display screen 30 is not detected within the preset time, controlling to delete the hotel booking order. The preset time may be customized by a hotel manager or factory default preset of the hotel self-service room selection apparatus 100, such as 30 seconds, 60 seconds, etc.
The generating of the payment two-dimensional code specifically includes:
identifying the identity card number of the identity card of the customer, and judging whether the customer is a member of the hotel;
if yes, generating the payment two-dimensional code according to the member price;
and if not, generating the payment two-dimensional code according to the non-member price.
Specifically, in this embodiment, the identification card number of the identification card of the customer is determined whether the customer is a member of the hotel, and the method specifically includes: and judging whether the identity card number of the customer is matched with a prestored member identity card number or not, if so, indicating that the customer is a hotel member, so that the customer can enjoy preferential treatment of the member, such as discount price, member points, full discount coupons and the like. If not, the customer is not a hotel member. In some embodiments, whether the customer is a hotel member may also be determined based on the customer's name and contact number.
After the generating the payment two-dimensional code, the method further comprises: verifying the customer information;
the verifying the customer information specifically includes:
receiving customer part information sent by a third party payment center after scanning the payment two-dimensional code, and searching identity information or an identity information group of the customer according to the customer part information;
sending the identity information or the identity information group of the customer to the third-party payment center;
and when the third-party payment center verifies that the identity information or the identity information group of the customer meets the requirement, executing payment operation. In this way, through the double confirmation of the identity of the customer by the third-party payment center 300 and the hotel self-service room selection device 100, not only can the customer be prevented from making a mistake in payment, but also the security of the payment is ensured.
Further, in this embodiment, the method further includes: and when the payment of the accommodation cost is completed within the preset time, the customer information and the room information are bound, and the corresponding house card is activated.
Specifically, after the settlement of the lodging fee is completed within the preset time, the processor 20 binds the information of the customer with the room information and activates the corresponding house card, so that the customer can take the house card at the house card taking center by using the registered identification card.
Optionally, in some embodiments, the method further includes: and displaying the currently reserved house source information list and the currently remaining house source information list on a specific touch display screen in turn.
Specifically, in this embodiment, the second touch display screen 32 may be set by hotel personnel, or may be a factory default preset of the self-service room selection apparatus 100 for the hotel. The currently reserved house source information list may be, but is not limited to, a room reservation amount for different room types, and an indoor environment browsing page of reserved room information. The current remaining room source information list may be an empty room amount for different room types or a price list for different room types. Therefore, the customer can quickly know the hot room according to the current house source information and quickly judge whether the room type is required by the customer according to the remaining display house source information.
The embodiment of the application provides a self-service hotel room selection device and a self-service hotel room selection method. The self-service hotel room selection method is applied to a self-service hotel room selection device, the self-service hotel room selection device comprises a plurality of touch display screens, and the method comprises the following steps: acquiring residual house source information; classifying the rooms according to the room source information to obtain different room types; controlling the corresponding touch display screen to display room information of different room types; receiving a room check-in request input from at least one touch display screen; and generating a hotel reservation order according to the room check-in request. Therefore, different room types are displayed based on the corresponding touch display screen, so that customers can know the specific conditions of hotel rooms in real time, and the experience of the customers is improved. In addition, the self-service room selection device of hotel can receive from at least one room check-in request of input on the touch display screen, also promptly many customers can select the room operation on the self-service room selection device of hotel simultaneously to improved the self-service room selection device of hotel, convenient operation, and then reduced hotel staff's work burden.
The above embodiments of the present invention are described in detail, and the principle and the implementation of the present invention are explained by applying specific embodiments, and the above description of the embodiments is only used to help understanding the method of the present invention and the core idea thereof; meanwhile, for a person skilled in the art, according to the idea of the present invention, there may be variations in the specific embodiments and the application scope, and in view of the above, the content of the present specification should not be construed as a limitation to the present invention.
Claims (19)
- A self-service hotel room selection method is applied to a self-service hotel room selection device, and is characterized in that the self-service hotel room selection device comprises a plurality of first touch display screens, and comprises the following steps:acquiring house source information;classifying the rooms according to the room source information to obtain different room types;controlling a plurality of first touch display screens to respectively display room information of different room types;receiving a room check-in request input from at least one first touch display screen; andand generating a hotel reservation order according to the room check-in request.
- The self-service room selection method of the hotel of claim 1, wherein the room source information comprises remaining room source information; the classifying the rooms according to the room source information to obtain different room types includes:and classifying the rooms according to the residual room source information to obtain different room types.
- The self-service room selection method for hotels according to claim 1, wherein the controlling of the plurality of first touch display screens to display room information of different room types respectively comprises:judging whether the number of the first touch display screens is larger than the number of the room types;if so, controlling different first touch display screens to display room information of different room types;and if not, controlling different first touch display screens to display the room information of different room types in the main push house source of the hotel.
- The self-service room selection method of the hotel as claimed in claim 3, wherein the controlling the plurality of first touch display screens to respectively display room information of different room types comprises:and displaying the room information of different room types in the main room source of the hotel on a preset first touch display screen, and respectively displaying the room information of different room types in other room sources on other different first touch display screens.
- The self-service room selection method for hotels according to claim 1, wherein the controlling of the plurality of first touch display screens to display room information of different room types respectively comprises:and controlling one or more room information of the same type to be displayed on the same first touch display screen in turn.
- The hotel self-service room selection method as claimed in claim 5, wherein the controlling the plurality of first touch display screens to respectively display room information of different room types comprises:the method for controlling the first touch display screen to display an indoor environment browsing page and a room selection demand page, wherein the room information displayed on the indoor environment browsing page comprises pictures or videos corresponding to indoor environments, the information displayed on the room selection demand page comprises room floors, room numbers, prices, expected check-in dates and expected departure dates, and the method for receiving the room check-in requests input from at least one first touch display screen comprises the following steps: receiving the room check-in request generated by the input operation on the room selection requirement page displayed on at least one first touch display screen.
- The hotel self-service room selection method as claimed in claim 5, wherein the controlling the plurality of first touch display screens to respectively display room information of different room types comprises:controlling the first touch display screen to display an indoor environment browsing page including one or more room information, wherein a room selection requirement input area is arranged on the indoor environment browsing page, and receiving a room check-in request input from at least one first touch display screen comprises:responding to the touch operation of the house selection requirement input area, and entering a house selection requirement page;receiving the room check-in request generated by the input operation on the room selection requirement page.
- The self-service hotel room selection method according to claim 1, wherein the generating a hotel reservation order according to the room check-in request specifically comprises:when the same room check-in request exists in a preset time period, generating an earliest hotel reservation order corresponding to the same room check-in request; andand when the same room check-in request does not exist in the preset time period, generating all hotel reservation orders corresponding to different room check-in requests.
- The hotel self-service room selection method as recited in claim 1, wherein before or after receiving the room check-in request input from at least one of the first touch screen screens, the method further comprises:inputting the identity card information of the customer and collecting the head portrait information of the customer.
- The hotel self-service room selection method as recited in claim 9, wherein after the generating a hotel reservation order according to the room check-in request, the method further comprises:generating a payment two-dimensional code;judging whether the settlement cost is paid within a preset time;if yes, determining that the hotel reservation order is effective;and if not, deleting the hotel reservation order.
- The self-service hotel room selection method according to claim 10, wherein the generating of the payment two-dimensional code specifically comprises:identifying the identity card number of the identity card of the customer, and judging whether the customer is a member of the hotel;if yes, generating the payment two-dimensional code according to the member price;and if not, generating the payment two-dimensional code according to the non-member price.
- The hotel self-service room selection method as recited in claim 10, wherein after the generating a payment two-dimensional code, the method further comprises: verifying the customer information;the verifying the customer information specifically includes:receiving customer part information sent by a third party payment center after scanning the payment two-dimensional code, and searching identity information or an identity information group of the customer according to the customer part information;sending the identity information or the identity information group of the customer to the third-party payment center;and when the third-party payment center verifies that the identity information or the identity information group of the customer meets the requirement, executing payment operation.
- The hotel self-service room selection method as recited in claim 10, wherein the method further comprises:and when the payment of the accommodation cost is completed within the preset time, the customer information and the room information are bound, and the corresponding house card is activated.
- The self-service hotel room selection method of claim 1, wherein the self-service hotel room selection device further comprises a plurality of second touch display screens, and the method further comprises:and displaying the current reserved house source information list and the current residual house source information list on the second touch display screen in turn.
- A self-service hotel room selection device comprises a processor and a plurality of first touch display screens electrically connected to the processor, wherein the processor is used for executing the self-service hotel room selection method of any one of claims 1 to 13.
- The self-service room selection device of claim 15, wherein the self-service room selection device further comprises a camera for collecting the head portrait information of the customer.
- The self-service hotel room-selection apparatus of claim 15, further comprising a communication module communicatively coupled to the payment processing center.
- The self-service room selection device of claim 15, further comprising a plurality of second touch screens for displaying the currently pre-ordered room source information list and the currently remaining room source information list in turn.
- The self-service room choosing device of any one of claims 15 to 18, wherein the self-service room choosing device further comprises a tree-shaped housing, the housing comprises a main trunk and a plurality of branch trunks arranged on the main trunk, the processor is arranged on the main trunk, and the touch display screens are correspondingly arranged on the branch trunks.
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| PCT/CN2018/123135 WO2020132817A1 (en) | 2018-12-24 | 2018-12-24 | Hotel self-service room selection apparatus and method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN113168748A true CN113168748A (en) | 2021-07-23 |
Family
ID=71129321
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201880097632.0A Pending CN113168748A (en) | 2018-12-24 | 2018-12-24 | Self-service hotel room selection device and method |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN113168748A (en) |
| WO (1) | WO2020132817A1 (en) |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103456105A (en) * | 2013-08-22 | 2013-12-18 | 上海余乐计算机科技有限公司 | Hotel intelligent self-service terminal all-in-one machine |
| CN104268711A (en) * | 2014-10-10 | 2015-01-07 | 孙春玉 | Hotel intelligent shopping guide dining table and application method |
| CN106600480A (en) * | 2017-03-01 | 2017-04-26 | 牛新波 | Multifunctional food-ordering system |
| CN207262741U (en) * | 2017-09-13 | 2018-04-20 | 河北化工医药职业技术学院 | Multifunctional tree shape dress is put |
| DE202018103451U1 (en) * | 2018-01-15 | 2018-11-14 | Csaba Kató | Self-service operating system for hotels |
Family Cites Families (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101059889A (en) * | 2007-06-01 | 2007-10-24 | 成都合力邦诚科技有限公司 | Hotel self-service booking system |
| CN202662063U (en) * | 2012-08-03 | 2013-01-09 | 厦门优尔电器有限公司 | Self-service room reservation operation system for hotel |
| CN107481413A (en) * | 2017-06-28 | 2017-12-15 | 杭州国辰机器人科技有限公司 | A kind of hotel's intelligence foreground and its application method |
| CN107609665A (en) * | 2017-10-16 | 2018-01-19 | 携程计算机技术（上海）有限公司 | The online choosing method of hotel room and system of OTA websites |
| CN108022162A (en) * | 2017-12-28 | 2018-05-11 | 深圳春沐源控股有限公司 | Hotel self-service selects room to move in method, apparatus, terminal and storage medium |
| CN108717672A (en) * | 2018-05-17 | 2018-10-30 | 深圳职业技术学院 | A kind of hotel guest room self-aid system and move in method |
| CN108537689A (en) * | 2018-05-17 | 2018-09-14 | 东莞市鑫禧塑胶电子有限公司 | A kind of hotel self-service machine operating system and its operating method |
-
2018
- 2018-12-24 CN CN201880097632.0A patent/CN113168748A/en active Pending
- 2018-12-24 WO PCT/CN2018/123135 patent/WO2020132817A1/en active Application Filing
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103456105A (en) * | 2013-08-22 | 2013-12-18 | 上海余乐计算机科技有限公司 | Hotel intelligent self-service terminal all-in-one machine |
| CN104268711A (en) * | 2014-10-10 | 2015-01-07 | 孙春玉 | Hotel intelligent shopping guide dining table and application method |
| CN106600480A (en) * | 2017-03-01 | 2017-04-26 | 牛新波 | Multifunctional food-ordering system |
| CN207262741U (en) * | 2017-09-13 | 2018-04-20 | 河北化工医药职业技术学院 | Multifunctional tree shape dress is put |
| DE202018103451U1 (en) * | 2018-01-15 | 2018-11-14 | Csaba Kató | Self-service operating system for hotels |
Also Published As
| Publication number | Publication date |
|---|---|
| WO2020132817A1 (en) | 2020-07-02 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US20210209646A1 (en) | Transaction and communication system and method for vendors and promoters | |
| US10275752B2 (en) | Anticipatory creation of point-of-sale data structures | |
| US8857709B2 (en) | Automatic package delivery and retrieval system | |
| EP3327653A1 (en) | Tag management system, tag management method, information provision system, and information provision method, as well as devices and tag used therefor | |
| EP2693385A2 (en) | Apparatus for and method of handling transactions between a group of purchasers and a vendor | |
| CN108830682A (en) | Online house prosperity transaction data processing method, device, terminal and storage medium | |
| US20140039998A1 (en) | On demand kiosk commerce system and method | |
| US20200394635A1 (en) | Data Structure Analytics for Real-time Recommendations | |
| JP2007233302A (en) | Portable display unit and information management system | |
| US20060226220A1 (en) | Sales office system | |
| JP2009129080A (en) | Anonymous online mail-order system | |
| US10885563B2 (en) | System and method for selling customer-specific data subsets on a third-party website using a web widget | |
| JP7471838B2 (en) | Fundraising management device and program | |
| JP5227477B1 (en) | Purchase related information management system, purchase related information management program, and storage medium | |
| US20170032441A1 (en) | Payment apparatus, payment system, and program | |
| CN113168748A (en) | Self-service hotel room selection device and method | |
| KR20130062400A (en) | Customized trading systems real-time conditions | |
| TW201032170A (en) | Automatic transaction system | |
| JP2005025664A (en) | Receipt issue management device, receipt issue management system and program for receipt issue management device | |
| US20220164832A1 (en) | Sales management server, sales management system, and sales management method | |
| JP2008117216A (en) | Mutual information exchange/transaction/information management system of deposited movables | |
| US10169769B1 (en) | Smart gift card values | |
| US8117133B2 (en) | System and method for providing regional community-based membership service | |
| US20140040054A1 (en) | Housing services kiosk | |
| JP2019061675A (en) | Order placement and acceptance system |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| WD01 | Invention patent application deemed withdrawn after publication | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20210723 |