CN113055538A - Emergency rescue method for vehicle and related product - Google Patents
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- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
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Abstract
The application provides an emergency rescue method of a vehicle and a related product, which are applied to an E-call rescue center, wherein the method comprises the following steps: the E-call rescue center receives a first voice request sent by a first vehicle and E-call emergency rescue data of the first vehicle; the E-call rescue center inquires the latest data of the first vehicle, obtains the receiving time of the latest data, and judges whether the voice call of the first voice request is established within a time threshold value, if the voice call is not established within the time threshold value; the E-call rescue center issues a voice command to the first vehicle, and the voice command is used for actively requesting to establish a voice call with the first vehicle; and after establishing the voice call with the first vehicle through the voice command, the E-call rescue center distributes the voice call to an idle seat. The management efficiency of the emergency vehicle is improved.
Description
Technical Field
The application relates to the field of computers, in particular to an emergency rescue method for a vehicle and a related product.
Background
With the development of science and technology, the intellectualization of vehicle management is becoming more and more popular in the field of vehicle management. In the current management of vehicle emergency rescue, when a vehicle emergency rescue center receives an emergency call, the content of the emergency call is manually analyzed, and then an emergency rescue vehicle is arranged, so that the time for arranging the vehicle is long, and the management efficiency of vehicle emergency rescue is low.
Disclosure of Invention
In order to solve the above problems, the present application discloses an emergency rescue method for a vehicle, a server, and a computer-readable storage medium, which improve the management efficiency of emergency rescue vehicles.
The embodiment of the application provides an emergency rescue method for a vehicle, which is applied to an E-call rescue center and comprises the following steps:
the E-call rescue center receives a first voice request sent by a first vehicle and E-call emergency rescue data of the first vehicle;
the E-call rescue center inquires the latest data of the first vehicle, obtains the receiving time of the latest data, and judges whether the voice call of the first voice request is established within a time threshold value, if the voice call is not established within the time threshold value; the E-call rescue center issues a voice command to the first vehicle, and the voice command is used for actively requesting to establish a voice call with the first vehicle;
and after establishing the voice call with the first vehicle through the voice command, the E-call rescue center distributes the voice call to an idle seat.
In a second aspect, an emergency rescue apparatus for a vehicle is provided, wherein the apparatus is applied to an E-call rescue center, and the apparatus comprises:
the receiving unit is used for receiving a first voice request sent by a first vehicle and E-call emergency rescue data of the first vehicle by an E-call rescue center;
the device comprises a query unit, a receiving unit and a processing unit, wherein the query unit is used for an E-call rescue center to query the latest data of a first vehicle and acquire the receiving time of the latest data;
the processing unit is used for judging whether the voice call of the first voice request is established within a time threshold, and if the voice call is not established within the time threshold, issuing a voice instruction to the first vehicle, wherein the voice instruction is used for actively requesting the voice call to be established with the first vehicle;
and the distribution unit is used for distributing the voice call to an idle seat after the E-call rescue center establishes the voice call with the first vehicle through the voice command.
A third aspect of embodiments of the present application provides an electronic device, including a processor, a memory, a communication interface, and one or more programs, where the one or more programs are stored in the memory and configured to be executed by the processor, and the program includes instructions for performing steps in any of the methods of the first aspect of embodiments of the present application.
A fourth aspect of embodiments of the present application provides a computer-readable storage medium, in which a computer program is stored, the computer program comprising program instructions that, when executed by a processor, cause the processor to perform the method described in the first aspect of embodiments of the present application.
When the embodiment of the application is implemented, the following beneficial effects are achieved:
according to the technical scheme, an E-call rescue center receives a first voice request sent by a first vehicle and E-call emergency rescue data of the first vehicle; the E-call rescue center inquires the latest data of the first vehicle, obtains the receiving time of the latest data, and judges whether the voice call of the first voice request is established within a time threshold value, if the voice call is not established within the time threshold value; the E-call rescue center issues a voice command to the first vehicle, and the voice command is used for actively requesting to establish a voice call with the first vehicle; after establishing the voice call with the first vehicle through the voice command, the E-call rescue center distributes the voice call to the idle seats, so that the management efficiency of the emergency rescue vehicle is improved, and the management of the emergency rescue vehicle is facilitated.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 is a system architecture diagram of an emergency rescue method for a vehicle according to an embodiment of the present application;
FIG. 2 is a schematic flow chart illustrating an emergency rescue method for a vehicle according to an embodiment of the present disclosure;
FIG. 3 is a schematic flow chart illustrating another emergency rescue method for a vehicle according to an embodiment of the present disclosure;
fig. 4 is a schematic structural diagram of an emergency rescue device of a vehicle in an embodiment of the application;
fig. 5 is a block diagram of functional units of an emergency rescue device of a vehicle in the embodiment of the present application.
Detailed Description
In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The terms "including" and "having," and any variations thereof, in the description and claims of this invention and the above-described drawings are intended to cover non-exclusive inclusions. For example, a process, system, article, or apparatus that comprises a list of steps or elements is not limited to only those steps or elements but may alternatively include other steps or elements not expressly listed or inherent to such process, system, article, or apparatus.
Reference herein to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the invention. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is explicitly and implicitly understood by one skilled in the art that the embodiments described herein can be combined with other embodiments.
E-Call is the most central and important application in the Internet of vehicles. After a traffic accident occurs, the E-Call can obtain relevant information when the traffic accident occurs at the first time, so that the injury of people caused by the traffic accident can be reduced, and the lives of more people can be saved. Such related information includes the model of the vehicle, the type of the vehicle, diagnostic information of the vehicle, and location information of the vehicle, and the like. PSAP (public Safety Answering Point) or TPSP (third Party Service providers) can send out relevant rescue teams to take rescue measures in time according to the information. Due to the development of the current electronic information technology, the current technology can fully realize the above requirements, so that each country establishes own related protocol to support the E-call.
The current E-call standards mainly include three types of standards, one is the european E-call standard, one is the russian Glonass standard, which is modified based on the european E-call standard, and another is the japanese standard.
The system architecture of the emergency rescue method for a vehicle in the embodiment of the present application is described in detail below with reference to fig. 1, where fig. 1 is a system architecture diagram of the emergency rescue method for a vehicle in the embodiment of the present application, and specifically includes an emergency rescue server 101 and a terminal 102 for a vehicle.
The emergency rescue server 101 of the vehicle may be simultaneously connected to a plurality of terminals 102 through a network (e.g., the internet, a wide area network, a local area network) in a communication manner, and the same user may also bind the plurality of terminals 102.
The terminals 102 may include various handheld terminals having networking functions, vehicle-mounted terminals, wearable terminals, computing terminals or other processing terminals connected to a wireless modem, as well as various forms of User Equipment (UE), Mobile Stations (MS), terminal Equipment (terminal device), and so on. For convenience of description, the above-mentioned terminals are collectively referred to as the terminal 102 in this application.
Optionally, the user may use the terminal 102 to log in an emergency rescue platform of the vehicle, which may be a web page or intelligent software, and send the first voice call and the E-call emergency rescue data of the first vehicle to the emergency rescue server 101 of the vehicle, where the server of the emergency rescue platform of the vehicle is the emergency rescue server 101 of the vehicle.
Specifically, the emergency rescue server 101 of the vehicle receives the first voice call and the E-call emergency rescue data of the first vehicle sent by the terminal 102, and allocates the first voice call and the E-call emergency rescue data of the first vehicle to an idle seat according to the first voice call and the E-call emergency rescue data of the first vehicle.
Fig. 2 is a schematic flow chart of an emergency rescue method for a vehicle in the embodiment of the present application, and specifically includes the following steps:
step S201, the E-call rescue center receives a first voice request sent by a first vehicle and E-call emergency rescue data of the first vehicle.
Wherein the first vehicle may be a designated vehicle, such as a taxi, a medical ambulance, a rescue fire truck, a vehicle rescue truck; the first vehicle may be a private vehicle or a rental car on the network platform.
Specifically, the E-call emergency rescue data of the first vehicle comprises at least one of the following data: vehicle state information, position information, and image information of surroundings of the first vehicle.
Step S202, the E-call rescue center inquires the latest data of the first vehicle and obtains the receiving time of the latest data.
Wherein the latest data of the first vehicle comprises at least one of: pictures, vehicle parameters, etc.
Step S203, judging whether the voice call of the first voice request is established within a time threshold, if the voice call is not established within the time threshold, issuing a voice command to the first vehicle by the E-call rescue center, wherein the voice command is used for actively requesting the voice call with the first vehicle.
The time threshold may be 1 second, 2 seconds, 5 seconds, 6 seconds, 10 seconds, 4 seconds, 15 seconds, 20 seconds, 17 seconds, 30 seconds, 40 seconds, or 50 seconds, the time threshold may be 1 minute, 2 minutes, 5 minutes, 6 minutes, 10 minutes, 4 minutes, 15 minutes, 20 minutes, 17 minutes, 30 minutes, 40 minutes, or 50 minutes, or the time threshold may be 1 hour, 2 hours, 2.5 hours, 5 hours, 6 hours, 7 hours, 10 hours, 16 hours, or 24 hours. The starting time of the time threshold value can be the receiving time of the E-call emergency rescue data.
Specifically, the time threshold may be reset, and may also be set according to an average value of a difference between the reception time of the rescue data and the establishment time of establishing the voice call.
Specifically, the difference value between the receiving time of E-call rescue data and the time of voice call connection is calculated.
Specifically, if the voice call is not received within the time threshold, the E-call rescue center actively requests the first vehicle to establish the voice call with the first vehicle. For example, if the request of the voice call exceeds the time threshold value of 10 minutes, the E-call rescue center actively establishes the voice call to the first vehicle from the first vehicle.
And S204, after establishing the voice call with the first vehicle through the voice command, the E-call rescue center distributes the voice call to an idle seat.
Specifically, after establishing the voice call with the first vehicle through the voice command, the E-call rescue center allocates the voice call to an idle seat according to the content of the voice call.
According to the technical scheme, the first voice request sent by the first vehicle and the E-call emergency rescue data of the first vehicle are received; the E-call rescue center inquires the latest data of the first vehicle, obtains the receiving time of the latest data, and judges whether the voice call of the first voice request is established within a time threshold value, if the voice call is not established within the time threshold value; the E-call rescue center issues a voice command to the first vehicle, and the voice command is used for actively requesting to establish a voice call with the first vehicle; after establishing the voice call with the first vehicle through the voice command, the E-call rescue center distributes the voice call to the idle seats, so that the management efficiency of the emergency rescue vehicle is improved, and the management of the emergency rescue vehicle is facilitated.
Optionally, the method further includes: the E-call rescue center does not establish voice communication with the first vehicle through the voice command, analyzes the E-call emergency rescue data to obtain detailed information of the first vehicle, sends the detailed information to an idle seat, and sends a communication instruction to the idle seat, wherein the communication instruction is used for indicating the idle seat to establish communication connection with the first vehicle in a non-E-call mode.
Wherein the detailed information of the first vehicle includes at least one of vehicle state information, accident type information, and location information.
Specifically, the E-call rescue center does not establish voice communication with the first vehicle through a voice command, and determines detailed information of the first vehicle according to the E-call emergency rescue data; and sending the vehicle state information, the accident type information and the position information in the detailed information to an idle seat, and sending a communication instruction to the idle seat.
It should be noted that the fact that the E-call rescue center does not establish the voice call with the first vehicle through the voice command is determined by the following specific steps: and the E-call rescue center makes a voice call with the first vehicle through the voice command for multiple times, but the voice call is not established.
According to the method and the device, under the condition that the E-call rescue center does not establish the voice call with the first vehicle through the voice command, the detailed information is sent to the idle seat according to the detailed information of the first vehicle, and a communication instruction is sent to the idle seat, so that the communication efficiency of the E-call rescue center and the idle seat is improved.
Optionally, the non-E-call manner includes: mail, text message, instant messaging software, or social software.
The mail can be a personal mailbox or an enterprise mailbox. Social software such as WeChat, QQ, etc., is not described in detail herein.
It can be seen that the E-call rescue center establishes the voice call to the first vehicle in multiple non-E-call modes, so that the efficiency of establishing the voice call between the E-call rescue center and the first vehicle is improved, and the efficiency of distributing the idle seats by the E-call rescue center is further improved.
Optionally, the method further includes: when the E-call rescue center determines that the free seat does not establish communication connection with the first vehicle in the non-E-call mode, acquiring a first coordinate of the first vehicle, sending a picture request message to a traffic police control center, wherein the picture request message comprises the first coordinate, receiving a picture request response returned by the traffic police control center, the response comprises a first picture corresponding to the first coordinate, inputting the first picture into a type classifier for classification processing to determine whether the first picture belongs to a traffic accident picture, and if the first picture belongs to the traffic accident picture, sending an emergency message to the emergency center, wherein the emergency message comprises: the first picture and the first coordinate.
Specifically, the specific steps of inputting the first picture into a type classifier for classification processing to determine whether the first picture belongs to a car accident picture are as follows: inputting the first picture to a type classifier; and determining whether the first picture belongs to the car accident picture according to the image model of the type classifier. Wherein the image model is a preset image.
It can be seen that in the technical scheme provided by the application, when the E-call rescue center determines that the idle seat is not in communication connection with the first vehicle in the non-E-call mode, the first coordinate of the first vehicle is acquired, a picture request message is sent to a traffic police control center, the picture request message comprises the first coordinate, a picture request response returned by the traffic police control center is received, the response comprises a first picture corresponding to the first coordinate, the first picture is input into a type classifier to be classified to determine whether the first picture belongs to a traffic accident picture, if the first picture belongs to the traffic accident picture, an emergency message is sent to the emergency center, and therefore the efficiency of emergency rescue of the vehicle is improved.
Optionally, the method further includes: and if the difference value between the receiving time of the E-call emergency rescue data of the first vehicle and the receiving time of the first voice request is smaller than or equal to a time threshold, filtering the E-call emergency rescue data by the E-call rescue center.
Specifically, if the difference is smaller than or equal to the time threshold, the E-call rescue center deletes the E-call emergency rescue data.
It can be seen that in the example, the E-call emergency rescue data is filtered through the E-call rescue center, so that more resources are inclined to other E-call emergency rescue data, and the efficiency of vehicle emergency rescue is improved.
Referring to fig. 3, fig. 3 provides a schematic flow chart of an emergency rescue method for a vehicle, which is applied to an E-call rescue center, and the method includes the following steps:
s301, an E-call rescue center receives a first voice request sent by a first vehicle and E-call emergency rescue data of the first vehicle;
step S302, the E-call rescue center inquires the latest data of the first vehicle and obtains the receiving time of the latest data.
Step S303, judging whether the voice call of the first voice request is established within a time threshold, if the voice call is not established within the time threshold, issuing a voice command to the first vehicle by the E-call rescue center, wherein the voice command is used for actively requesting the voice call with the first vehicle;
and S304, establishing the voice call within the time threshold, and filtering the E-call emergency rescue data by the E-call rescue center.
And S305, after establishing the voice call with the first vehicle through the voice command, the E-call rescue center distributes the voice call to an idle seat.
The E-call rescue center does not establish a voice call with the first vehicle through the voice command, analyzes the E-call emergency rescue data to obtain detailed information of the first vehicle, sends the detailed information to an idle seat, and sends a communication instruction to the idle seat, wherein the communication instruction is used for indicating the idle seat to establish communication connection with the first vehicle through a non-E-call mode, and the non-E-call mode comprises the following steps: mail, text message, instant messaging software, or social software.
The technical scheme provided by the application can be seen that the first voice request sent by the first vehicle and the E-call emergency rescue data of the first vehicle are received; the E-call rescue center inquires the latest data of the first vehicle, acquires the receiving time of the latest data, judges whether the voice call of the first voice request is established within a time threshold value, if the voice call is not established, the E-call rescue center sends a voice command to the first vehicle, and distributes the voice call to an idle seat after the voice call with the first vehicle is established, so that the emergency rescue efficiency of the vehicle is improved.
Referring to fig. 4, fig. 4 is a block diagram of functional units of an emergency rescue apparatus 400 of a vehicle in an embodiment of the present application, as shown in the figure, the emergency rescue apparatus 400 of the vehicle includes an application processor 410, a memory 420, a communication interface 430, and one or more programs 421, where the one or more programs 421 are stored in the memory 420 and configured to be executed by the application processor 410, and the one or more programs 421 include instructions for performing the following steps:
the E-call rescue center receives a first voice request sent by a first vehicle and E-call emergency rescue data of the first vehicle;
the E-call rescue center inquires the latest data of the first vehicle, obtains the receiving time of the latest data, and judges whether the voice call of the first voice request is established within a time threshold value, if the voice call is not established within the time threshold value; the E-call rescue center issues a voice command to the first vehicle, and the voice command is used for actively requesting to establish a voice call with the first vehicle;
and after establishing the voice call with the first vehicle through the voice command, the E-call rescue center distributes the voice call to an idle seat.
It can be seen that, in the example, the voice call E-call rescue center is not established within the time threshold to issue the voice command to the first vehicle, and after the voice call with the first vehicle is established through the voice command, the voice call is allocated to the idle seat, so that the efficiency of emergency rescue of the vehicle is improved.
In one possible example, the instructions in the program are further specifically for performing the following: the E-call rescue center does not establish voice communication with the first vehicle through the voice command, analyzes the E-call emergency rescue data to obtain detailed information of the first vehicle, sends the detailed information to an idle seat, and sends a communication instruction to the idle seat, wherein the communication instruction is used for indicating the idle seat to establish communication connection with the first vehicle in a non-E-call mode.
In one possible example, the non-E-call manner includes: mail, text message, instant messaging software, or social software.
In one possible example, the instructions in the program are further specifically for performing the following: when the E-call rescue center determines that the free seat does not establish communication connection with the first vehicle in the non-E-call mode, acquiring a first coordinate of the first vehicle, sending a picture request message to a traffic police control center, wherein the picture request message comprises the first coordinate, receiving a picture request response returned by the traffic police control center, the response comprises a first picture corresponding to the first coordinate, inputting the first picture into a type classifier for classification processing to determine whether the first picture belongs to a traffic accident picture, and if the first picture belongs to the traffic accident picture, sending an emergency message to the emergency center, wherein the emergency message comprises: the first picture and the first coordinate.
In one possible example, the instructions in the program are further specifically for performing the following: and if the difference value between the receiving time of the E-call emergency rescue data of the first vehicle and the receiving time of the first voice request is smaller than or equal to a time threshold, filtering the E-call emergency rescue data by the E-call rescue center.
Fig. 5 is a block diagram of functional units of an emergency rescue apparatus 500 of a vehicle according to an embodiment of the present application. The emergency rescue device 500 of the vehicle is applied to an E-call rescue center, and comprises the following components: a receiving unit 501, an inquiring unit 502, a processing unit 503, and an allocating unit 504.
The receiving unit 501 is configured to receive a first voice request sent by a first vehicle and E-call emergency rescue data of the first vehicle;
the query unit 502 is used for querying the latest data of the first vehicle by the E-call rescue center, and acquiring the receiving time of the latest data;
the processing unit 503 is configured to determine whether a voice call of the first voice request is established within a time threshold, and issue a voice instruction to the first vehicle if the voice call is not established within the time threshold, where the voice instruction is used to actively request to establish a voice call with the first vehicle;
and the allocating unit 504 is used for allocating the voice call to an idle seat after the voice call with the first vehicle is established by the E-call rescue center through the voice command.
In one possible example, the present application further provides a schematic diagram of an emergency rescue apparatus for the vehicle, the emergency rescue apparatus for the vehicle further comprising:
and the sending unit is used for analyzing the E-call emergency rescue data to obtain detailed information of the first vehicle, sending the detailed information to an idle seat and sending a communication instruction to the idle seat, wherein the communication instruction is used for indicating the idle seat to establish communication connection with the first vehicle in a non-E-call mode.
In one possible example, the non-E-call manner includes: mail, text message, instant messaging software, or social software.
In one possible example, the present application further provides a schematic diagram of an emergency rescue apparatus for the vehicle, the emergency rescue apparatus for the vehicle further comprising:
a request unit, configured to, when the E-call rescue center determines that the idle seat does not establish a communication connection with the first vehicle in the non-E-call manner, obtain a first coordinate of the first vehicle, send a picture request message to a traffic police control center, where the picture request message includes the first coordinate, receive a picture request response returned by the traffic police control center, where the response includes a first picture corresponding to the first coordinate, input the first picture into a type classifier for classification processing to determine whether the first picture belongs to a car accident picture, and send an emergency message to the emergency center if the first picture belongs to the car accident picture, where the emergency message includes: the first picture and the first coordinate
In one possible example, the processing unit 503 is further specifically configured to: and if the difference value between the receiving time of the E-call emergency rescue data of the first vehicle and the receiving time of the first voice request is smaller than or equal to a time threshold, filtering the E-call emergency rescue data by the E-call rescue center.
Embodiments of the present application also provide a computer storage medium, wherein the computer storage medium stores a computer program for electronic data exchange, and the computer program makes a computer execute all or part of the method steps in fig. 2 and/or fig. 3.
The computer readable storage medium may be an internal storage unit of the server according to any of the foregoing embodiments, for example, a hard disk or a memory of the server. The computer readable storage medium may be an external storage device of the server, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like provided in the server. Further, the computer-readable storage medium may include both an internal storage unit and an external storage device of the server. The computer-readable storage medium is used for storing the computer program and other programs and data required by the server. The above-described computer-readable storage medium may also be used to temporarily store data that has been output or is to be output.
Those of ordinary skill in the art will appreciate that the elements and algorithm steps of the examples described in connection with the embodiments disclosed herein may be embodied in electronic hardware, computer software, or combinations of both, and that the components and steps of the examples have been described in a functional general in the foregoing description for the purpose of illustrating clearly the interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
It can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the server and the unit described above may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the several embodiments provided in the present application, it should be understood that the disclosed server and method may be implemented in other ways. For example, the above-described terminal embodiments are merely illustrative, and for example, the division of the above-described units is only one logical functional division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. Further, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, terminals or units, and may also be an electrical, mechanical or other form of connection.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment of the present invention.
In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated unit may be stored in a computer-readable storage medium if it is implemented in the form of a software functional unit and sold or used as a separate product. Based on such understanding, the technical solution of the present invention essentially or partially contributes to the prior art, or all or part of the technical solution can be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the above method according to the embodiments of the present invention. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk. In the foregoing embodiments, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.
Claims (10)
1. An emergency rescue method for a vehicle, which is applied to an E-call rescue center, and comprises the following steps:
the E-call rescue center receives a first voice request sent by a first vehicle and E-call emergency rescue data of the first vehicle;
the E-call rescue center inquires the latest data of the first vehicle, obtains the receiving time of the latest data, and judges whether the voice call of the first voice request is established within a time threshold value, if the voice call is not established within the time threshold value; the E-call rescue center issues a voice command to the first vehicle, and the voice command is used for actively requesting to establish a voice call with the first vehicle;
and after establishing the voice call with the first vehicle through the voice command, the E-call rescue center distributes the voice call to an idle seat.
2. The method of claim 1, further comprising:
the E-call rescue center does not establish voice communication with the first vehicle through the voice command, analyzes the E-call emergency rescue data to obtain detailed information of the first vehicle, sends the detailed information to an idle seat, and sends a communication instruction to the idle seat, wherein the communication instruction is used for indicating the idle seat to establish communication connection with the first vehicle in a non-E-call mode.
3. The method of claim 2,
the non-E-call mode comprises the following steps: mail, text message, instant messaging software, or social software.
4. The method of claim 2, further comprising:
when the E-call rescue center determines that the free seat does not establish communication connection with the first vehicle in the non-E-call mode, acquiring a first coordinate of the first vehicle, sending a picture request message to a traffic police control center, wherein the picture request message comprises the first coordinate, receiving a picture request response returned by the traffic police control center, the response comprises a first picture corresponding to the first coordinate, inputting the first picture into a type classifier for classification processing to determine whether the first picture belongs to a traffic accident picture, and if the first picture belongs to the traffic accident picture, sending an emergency message to the emergency center, wherein the emergency message comprises: the first picture and the first coordinate.
5. The method of claim 1, further comprising:
and if the difference value between the receiving time of the E-call emergency rescue data of the first vehicle and the receiving time of the first voice request is smaller than or equal to a time threshold, filtering the E-call emergency rescue data by the E-call rescue center.
6. An emergency rescue apparatus for a vehicle, the apparatus being applied to an E-call rescue center, the apparatus comprising:
the receiving unit is used for receiving a first voice request sent by a first vehicle and E-call emergency rescue data of the first vehicle;
the device comprises a query unit, a receiving unit and a processing unit, wherein the query unit is used for an E-call rescue center to query the latest data of a first vehicle and acquire the receiving time of the latest data;
the processing unit is used for judging whether the voice call of the first voice request is established within a time threshold, and if the voice call is not established within the time threshold, issuing a voice instruction to the first vehicle, wherein the voice instruction is used for actively requesting the voice call to be established with the first vehicle;
and the distribution unit is used for distributing the voice call to an idle seat after the E-call rescue center establishes the voice call with the first vehicle through the voice command.
7. An emergency rescue apparatus for a vehicle according to claim 6, further comprising:
and the sending unit is used for analyzing the E-call emergency rescue data to obtain detailed information of the first vehicle, sending the detailed information to an idle seat and sending a communication instruction to the idle seat, wherein the communication instruction is used for indicating the idle seat to establish communication connection with the first vehicle in a non-E-call mode.
8. An emergency rescue apparatus for a vehicle according to claim 6, further comprising:
a request unit, configured to, when the E-call rescue center determines that the idle seat does not establish a communication connection with the first vehicle in the non-E-call manner, obtain a first coordinate of the first vehicle, send a picture request message to a traffic police control center, where the picture request message includes the first coordinate, receive a picture request response returned by the traffic police control center, where the response includes a first picture corresponding to the first coordinate, input the first picture into a type classifier for classification processing to determine whether the first picture belongs to a car accident picture, and send an emergency message to the emergency center if the first picture belongs to the car accident picture, where the emergency message includes: the first picture and the first coordinate.
9. An electronic device comprising a processor, a memory, a communication interface, and one or more programs stored in the memory and configured to be executed by the processor, the programs comprising instructions for performing the steps in the method of any of claims 1-5.
10. A computer-readable storage medium, characterized in that the computer storage medium stores a computer program comprising program instructions that, when executed by a processor, cause the processor to carry out the method according to any one of claims 1 to 5.
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