CN106059997A - Vehicle-mounted voice interaction method and system - Google Patents
Vehicle-mounted voice interaction method and system Download PDFInfo
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- CN106059997A CN106059997A CN201610291777.7A CN201610291777A CN106059997A CN 106059997 A CN106059997 A CN 106059997A CN 201610291777 A CN201610291777 A CN 201610291777A CN 106059997 A CN106059997 A CN 106059997A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1096—Supplementary features, e.g. call forwarding or call holding
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Computer Networks & Wireless Communication (AREA)
- General Business, Economics & Management (AREA)
- Multimedia (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present invention discloses a vehicle-mounted voice interaction method. The method comprises the following steps of using a terminal to send a conversation request to a server via a communication module; using the server to forward the conversation request to an idle manual agent; using the manual agent to establish conversation with the terminal to enable a user of the terminal and a customer service personnel of the manual agent to realize the voice dialogue; using the manual agent to generate a corresponding script command according to the demands of the user and based on the voice dialogue; using the manual agent to send the script command to the terminal; and using the terminal to execute a function corresponding to the script command. The present invention also discloses a vehicle-mounted voice interaction system comprising the terminal, the communication module, the server and the manual agent. The method and the system of the technical scheme of the present invention aim to identify various voice instructions effectively, and satisfy the driving demands of the user.
Description
Technical field
The present invention relates to car-mounted terminal technical field, particularly relate to a kind of vehicle-mounted voice exchange method and system.
Background technology
Traffic safety is always the direction that automotive electronic technology is paid close attention to and developed, and along with the development of science and technology, terminal is gradually
There is provided and more drive a vehicle function, such as, driving amusement function, thermoacoustic prime engine function, traffic safety function, driving communication function,
Electronic navigation function, vehicle diagnosis function, In-vehicle networking function etc..
Meanwhile, voice sound function is arisen at the historic moment, and voice sound function replaces manual operation, tool by phonetic order
It is improved the advantage such as safety and convenience.
In correlation technique, the voice sound function of terminal is only capable of identifying basic phonetic order, such as, opens, closes, broadcasts
Put, navigation etc..
The drawback that said method structure exists is: the phonetic order that terminal None-identified is complicated, it is impossible to meet the row of user
Car demand.
Summary of the invention
The main object of the present invention is to provide a kind of voice interactive method and system, it is intended to effectively identify that various voices refer to
Order, meets the driving demand of user.
For achieving the above object, the described vehicle-mounted voice exchange method that the present invention proposes comprises the steps:
Terminal sends call request by communication module to server；
Described server forwards described call request to idle operator attendance；
Described operator attendance sets up call with described terminal, is positioned at the user of described terminal with order and is positioned at described people's work area
The contact staff of seat realizes voice dialogue；
User's request, based on described voice dialogue, is generated corresponding script command by described operator attendance；
Described script command is sent to described terminal by described operator attendance；
Described terminal performs the function corresponding with described script command.
Preferably, if described user's request does not exist the described script command of correspondence, described vehicle-mounted voice exchange method is also
Comprise the steps:
Described operator attendance downloads, to described server request, the content-data that described user's request is corresponding, and by described number
Send to described terminal according to content.
Preferably, described content-data is voice messaging.
Preferably, terminal, is also comprised the steps: by communication module after server sends call request step
If detecting occur that network interrupts between described terminal and described server, reconnecting mould by suspension and soon network being entered
Row reconnects.
Preferably, described suspension reconnects the network reconnection method of module and includes soft reboot and/or firmly restart.
Preferably, described user's request includes that customizing the information of driving task, needs in advance performs driving task in real time
One or more in the information of driving task are customized in advance described in information and in real time cancellation.
Preferably, the described driving task customized in advance is customized in advance by mobile communication equipment.
The present invention also provides for a kind of interactive system for vehicle-mounted voice, including: terminal, it is used for sending call request, receiving script
Order the function corresponding with performing described script command；
Communication module, is used for making server and described terminal called connect；
Server, for forwarding described call request to idle operator attendance；
Operator attendance, for setting up call, identification comes from the user's request of described terminal and by described user's request
Generate the discernible described script command of described terminal, and described script command is sent to described terminal.
Preferably, described terminal includes commands match storehouse, and described commands match storehouse is for the institute described terminal received
State script command and be converted to the corresponding function in described terminal.
Preferably, described communication module includes that suspension reconnects module, for going out between described terminal and described server
When existing network network interrupts, network is reconnected.
In technical scheme, user sends call request, described service by described terminal to described server
The call request of user is forwarded to the described operator attendance of free time by device, therefore, be positioned at the user of described terminal directly be positioned at
The customer service of described operator attendance carries out voice dialogue, it is achieved the interactive voice of person to person, and described operator attendance can effectively identify use
The various user's requests at family, push to described end by described server by described script command corresponding for described user's request
End, speech recognition is effective, can meet the various driving demands of user.
Accompanying drawing explanation
In order to be illustrated more clearly that the present embodiment or technical scheme of the prior art, below will be to embodiment or existing skill
In art description, the required accompanying drawing used is briefly described, it should be apparent that, the accompanying drawing in describing below is only the present invention
Some embodiments, for those of ordinary skill in the art, on the premise of not paying creative work, it is also possible to according to
Structure shown in these accompanying drawings obtains other accompanying drawing.
Fig. 1 is the schematic flow sheet of vehicle-mounted voice exchange method embodiment one of the present invention；
Fig. 2 is the schematic flow sheet of vehicle-mounted voice exchange method embodiment two of the present invention；
Fig. 3 is the hardware architecture diagram of interactive system for vehicle-mounted voice embodiment one of the present invention；
Fig. 4 is the software configuration schematic diagram of interactive system for vehicle-mounted voice embodiment one of the present invention；
Fig. 5 is the interactive voice flow chart of interactive system for vehicle-mounted voice embodiment one of the present invention.
Drawing reference numeral illustrates:
| Label | Title | Label | Title |
| 100 | Interactive system for vehicle-mounted voice | 110 | Terminal |
| 111 | Drive module | 113 | Data reception module |
| 114 | Data memory module | 115 | Data resolution module |
| 116 | Commands match storehouse | 117 | System interface module |
| 118 | Data demand module | 120 | Communication module |
| 130 | Server | 131 | Request distribution module |
| 140 | Seat module | 141 | Operator attendance |
| 150 | Order generation module | 160 | Pushing module |
The realization of the object of the invention, functional characteristics and advantage will in conjunction with the embodiments, are described further referring to the drawings.
Detailed description of the invention
Below in conjunction with the accompanying drawing in the present embodiment, the technical scheme in the present embodiment is clearly and completely described,
Obviously, described embodiment is only a part of embodiment of the present invention rather than whole embodiments.Based in the present invention
Embodiment, the every other embodiment that those of ordinary skill in the art are obtained under not making creative work premise,
Broadly fall into the scope of protection of the invention.
It is to be appreciated that directional instruction in the present embodiment (such as up, down, left, right, before and after ...) is only used for solving
Release under a certain particular pose (as shown in drawings) relative position relation between each parts, motion conditions etc., if this is specific
When attitude changes, then directionality instruction changes the most therewith.
It addition, in the present invention such as relating to the description of " first ", " second " etc. be only used for describe purpose, and it is not intended that
Indicate or imply its relative importance or the implicit quantity indicating indicated technical characteristic.Thus, define " first ",
The feature of " second " can express or implicitly include at least one this feature.In describing the invention, the containing of " multiple "
Justice is at least two, such as two, three etc., unless otherwise expressly limited specifically.
In the present invention, unless otherwise clearly defined and limited, term " connects ", " fixing " etc. should be interpreted broadly,
Such as, " fixing " can be fixing connection, it is also possible to be to removably connect, or integral；Can be to be mechanically connected, it is also possible to be
Electrical connection；Can be to be joined directly together, it is also possible to be indirectly connected to by intermediary, can be the connection or two of two element internals
The interaction relationship of individual element, unless otherwise clear and definite restriction.For the ordinary skill in the art, can basis
Concrete condition understands above-mentioned term concrete meaning in the present invention.
It addition, the technical scheme between each embodiment of the present invention can be combined with each other, but must be general with this area
Based on logical technical staff is capable of, when technical scheme combination occur conflicting maybe cannot realize time will be understood that this
The combination of technical scheme does not exists, the most not within the protection domain of application claims.
The present invention proposes a kind of voice interactive method and system.
Incorporated by reference to reference to Fig. 1 and Fig. 3, in embodiments of the invention one, described vehicle-mounted voice exchange method is based on vehicle-mounted language
Sound interactive system 100 realizes the interactive voice of user and customer service, and described interactive system for vehicle-mounted voice 100 includes terminal 110, communication
Module 120, server 130 and operator attendance 141.
Described vehicle-mounted voice exchange method comprises the steps:
Step S10, terminal 110 sends call request by communication module 120 to server 130；
Described terminal 110 powers on, when user needs to transfer driving function, by the communication module 120 being connected with terminal 110
Call request is sent to described server 130.
Step S20, described server 130 forwards described call request to idle operator attendance 141；
The described call request received can be carried out smart allocation by seat module 140 by described server 130, with
The distribution of the most described call request is to idle described operator attendance 141.
Described call request is assigned to the described operator attendance 141 of free time by described seat module 140, it is possible to reduce user
Carry out the waiting time of interactive voice, it is simple to transfer the function of described terminal 110 in time, improve Consumer's Experience effect.
Step S30, described operator attendance 141 is set up call with described terminal 110, is positioned at the use of described terminal 110 with order
Family and the contact staff being positioned at described operator attendance 141 realize voice dialogue；
Concrete, described operator attendance 141 carries out network clawback by described seat module 140, to set up and described end
The call of end 110 connects, and i.e. carries out voice dialogue with user, between the customer service of described operator attendance 141 is by user
Voice dialogue identification user's request, described user's request is the driving demand of user.
Step S30, after setting up call, can realize the interactive voice process of person to person, have user's request most preferably
Recognition effect, it is to avoid because user's accent etc. causes the situation that can not identify user's request.
Step S40, user's request, based on described voice dialogue, is generated corresponding script command by described operator attendance 141；
Concrete, described user's request and described script command have mapping relations form mapping table one to one；
The function that described script command and described terminal 110 can perform there is also mapping relations one to one, and forms mapping table, i.e.
Described script command is the machine instruction that can be identified by described terminal 110, after described terminal 110 identifies described script command,
It is able to carry out the function in the terminal 110 corresponding with described script command, such as, plays music, play broadcast etc..
It is positioned at the user's request that the customer service of described operator attendance 141 identifies according to oneself, holds at described operator attendance 141
The corresponding recognition result input operation of row, so that recognition result is generated by described operator attendance 141 needs execution with client
Described script command corresponding to function.
Step S40, described script command is sent to described terminal 110 by described operator attendance.
Concrete, after end-of-dialogue, described script command is sent to described terminal 110, i.e. institute by described operator attendance 141
State operator attendance 141 and described script command is sent directly to described terminal 110.
Certainly, described script command can also first be sent to described server 130 by described operator attendance 141, then by institute
State server 130 and described script command is pushed to described terminal 110.
Step S60, described terminal 110 performs the function corresponding with described script command.
Concrete, described terminal 110 receives the described script command that described server 130 sends, and stores described script
Order, then, described script command is resolved by described terminal 110.According to contrast resolve result, described terminal perform with
The corresponding function of described script command, the function that described terminal 110 can perform includes DD music function, DDFM function and a key
Navigation feature etc..
In technical scheme, user sends call request by described terminal 110 to described server 130, institute
State server 130 and the call request of user is forwarded to the described operator attendance 141 of free time, therefore, be positioned at described terminal 110
User directly carries out voice dialogue with the customer service being positioned at described operator attendance 141, it is achieved the interactive voice of person to person, described manually
Attend a banquet the 141 various user's requests that can effectively identify user, by described server 130 by described in corresponding for described user's request
Script command pushes to described terminal 110, and speech recognition is effective, can meet the various driving demands of user.
Refer to Fig. 2, if described user's request does not exist the described script command of correspondence, embodiments of the invention two are with real
Execute example one to compare, farther include following steps:
Step S70, described operator attendance 141 downloads, to the request of described server 130, the content that described user's request is corresponding
Data, and described data content is sent to described terminal 110.
Concrete, when described user's request does not exist the script command of correspondence in mapping relations table, in order to the fullest
The multiple demand of foot client, in embodiments of the invention two, described operator attendance 141 downloads institute to the request of described server 130
State the content-data that terminal 110 does not has, after described server 130 downloads described content-data, described content-data is pushed to
Described terminal 110, therefore, described terminal 110 can present described content-data.
Automobile hardware resource is limited, poor arithmetic ability, and memory space is little, and therefore the function of user's request can not store completely
In described terminal 110, the described vehicle-mounted voice exchange method of the present invention, described operator attendance 141 can be to described server
130 download the described content-data that user needs in real time, and described content-data is by described server 130 real time propelling movement to described end
End 110, therefore, the described vehicle-mounted voice exchange method of the present invention can meet the various demands of client, makes driving function more
Abundant, the most obtainable quantity of information of user is bigger, and motility is higher, it is to avoid be limited by depositing of described terminal 110
Storage capacity.
In order to optimize systemic-function further, the customer service being positioned at described operator attendance 141 can record the institute not having correspondence
Stating the described user's request of script command, and such user's request feeds back to described server 130, described server 130 is remembered
Record such user's request, set up corresponding script command according to new user's request, to optimize described mapping relations table, it is simple to
The optimization of described interactive system for vehicle-mounted voice 100, improves system treatment effeciency.
Preferably, described content-data is voice messaging.
For traffic safety, the described content-data that described terminal 110 mainly presents is voice messaging, as navigation instruction,
Song, the traffic information that FM broadcast, terminal 110 do not store, break rules and regulations situation, weather condition report etc..
Certainly, in order to optimize and enrich described content-data further, described operator attendance 141 can also be to described service
Device 130 request is downloaded and pushing video information and pictorial information etc. are to described terminal 110.
Further, terminal 110 by communication module 120 after server 130 sends call request step, also include as
Lower step:
S80, if detecting occur that network interrupts between described terminal 110 and described server 130, reconnects mould by suspension
Soon network is reconnected.
Concrete, in described terminal 110 during described server 130 sends call request, if detecting described
Occurring that network interrupts between terminal 110 and described server 130, described suspension reconnects module and carries out network and reconnect, therefore, and network
After reconnecting, user sends call request to described server 130 again by described terminal 110.
In order to avoid user continuously transmits call request, described communication module 120 persistently reconnects net in auto dialing mode
Network, until network reconnects successfully.
Same, described server 130 forward described call request to during idle operator attendance 141, with
And in described operator attendance 141 and described terminal 110 communication process, if described suspension reconnects module and described terminal detected
Occurring that network interrupts between 110 and described server 130, described suspension reconnects module and carries out network weight in auto dialing mode
Even, after network-in-dialing, the user being positioned at described terminal 110 initiates call request again to described server 130.
Described suspension reconnects module can detect described terminal 110 and described server according to setting time interval timing
Network connection between 130, therefore, when offline condition occurs, described suspension reconnects module and automatically carries out network and reconnect.
In order to make user can continue dialogue with the customer service being positioned at same described operator attendance 141, this operator attendance 141 can
The described terminal 110 conversed with it with labelling, and described server 130 or seat system 140 are sent for this terminal 110
Preference call signal, therefore, after network reconnects, comes from the call request of this terminal 110, will be preferentially assigned to call last time
Described operator attendance 141.
Preferably, described suspension reconnects the network reconnection method of module and includes soft reboot and/or firmly restart.
Described suspension reconnects the soft reboot mode that includes, firmly restarts mode, and the mode of both combinations, is used to maintain institute
State the network-in-dialing of terminal 110 and described server 130,
Preferably, described user's request includes the information customizing driving task in advance, needs to perform in real time driving task
One or more in the information of driving task are customized in advance described in information and in real time cancellation.
Described user's request can be customized by contacting with described server 130 in advance, and user opens described terminal
After 110, described terminal 110 connects with described server 130 with the driving task that customizes in advance described in obtaining, and described in advance
The driving task of customization presents in described terminal 110.
User can also perform by server 130 described in real-time contacts in real time；Can also cancel in real time and to customize in advance
Driving task, and new user's request is proposed in real time.
Preferably, the described driving task customized in advance is customized in advance by mobile communication equipment.
The described driving task customized in advance customizes not only by described terminal 110, in order to more convenient, it is also possible to logical
Cross the mobile communication equipment described server 130 of contact to customize.
Referring to Fig. 3, the present invention also provides for a kind of interactive system for vehicle-mounted voice 100, including:
Terminal 110, for the function sending call request, to receive script command corresponding with performing described script command；
Communication module 120, is used for making server 130 and described terminal 110 communication connect；
Server 130, for forwarding described call request to idle operator attendance 141；
Operator attendance 141, for setting up call, identification comes from the user's request of described terminal 110 and by described use
Family demand generates the discernible described script command of described terminal 110, and described script command is sent to described terminal.
Preferably, described terminal 110 includes commands match storehouse 116, and described terminal 110 includes commands match storehouse 116, described
Commands match storehouse 116 is for being converted to the corresponding merit in described terminal 110 by the described script command that described terminal 110 receives
Energy.
Described commands match storehouse 116 it is correspondingly arranged on, in order to identify described script command in described terminal 110, and will
Described script command is converted to the corresponding function in described terminal 110.
Preferably, described communication module 120 includes that suspension reconnects module, at described terminal 110 and described server
Occur between 130 when network interrupts, network is reconnected.
Described terminal 110 is car-mounted terminal 110, and described communication module 120 is 3G communication module 120, described server 130
For remote server 130.
Described server 130 can be about to the transmission of described call request certainly to idle described operator attendance 141；Meanwhile,
Described server 130 can also carry out call distribution by having the seat module 140 of automatic distribution function, with by described logical
Words request distribution is to idle described operator attendance 141.
Described operator attendance 141 includes order generation module 150, and described order generation module 150 can be by customer service identification
The user's request birthdate described in the discernible described script command of terminal 110.
After described operator attendance 141 generates described script command, by described server 130, described script command is sent
To described terminal 110, certainly, described script command can also directly be sent to described terminal 110 by described operator attendance 141.
Incorporated by reference to refering to Fig. 4 to Fig. 5, described terminal end is Consumer's Experience end, including driving module 111, communication module
120, data reception module 113, data memory module 114, data resolution module 115, commands match storehouse 116, system interface mould
Block 117 and data demand module 118.
Described server end is the remote service end comprising described server 130 and described operator attendance 141, described service
Device end specifically includes request distribution module 131, seat module 140, order generation module 150 and pushing module 160.
In described voice interactive system 1, described driving module 111 drives described communication module 120 by dialling up on the telephone
Mode is connected to described server 130, and described data demand module 118 sends a call request to described server 130.
In the present embodiment, described data demand module 118 can not only be provided at described terminal 110, it is also possible to arranges
At mobile communication equipment, to improve the convenience of the request of transmission.
Described request distribution module 131 is for sending request distribution signal, described seat module to described seat module 140
The 140 described operator attendances 141 that described call request is assigned to the free time.
Described operator attendance 141 generates the script command corresponding with user's request, institute by described order generation module 150
State server 130, by described pushing module 160, described script command pushed to described terminal 110, in order to described terminal
110 can directly read and identify described script command.
Certainly, described script command can also be pushed to described by described pushing module 160 by described operator attendance 141
Terminal 110.
In described terminal 110, described data reception module 113 receives the data that described server 130 pushes, described data
Memory module 114 stores described data, and described data resolution module 115 resolves the described data of storage, described commands match storehouse
The result that 116 contrasts resolve is to perform corresponding order, and described system interface module 117 provides the terminal 110 that can directly invoke
Function, therefore, described terminal 110 by terminal 110 function executing corresponding to described script command that push out, described terminal
110 functions include DD music function, DDFM function and One-key navigation function.
After suspension reconnects, in order to make user can continue dialogue with the customer service being positioned at same described operator attendance 141, described
Operator attendance 141 can also arrange request preference call module, described request preference call module before the labelling suspension with institute
State the described terminal 110 of operator attendance 141 call, and send for this terminal to described server 130 or seat system 140
The preference call signal of 110, therefore, after network reconnects, comes from the call request of this terminal 110, will be preferentially assigned to
The described operator attendance 141 of secondary call.
The foregoing is only the preferred embodiments of the present invention, not thereby limit the scope of the claims of the present invention, every at this
Under the inventive concept of invention, utilize the equivalent structure transformation that description of the invention and accompanying drawing content are made, or directly/indirectly use
The technical field relevant at other is included in the scope of patent protection of the present invention.
Claims (10)
1. a vehicle-mounted voice exchange method, it is characterised in that described vehicle-mounted voice exchange method comprises the steps:
Terminal sends call request by communication module to server；
Described server forwards described call request to idle operator attendance；
Described operator attendance sets up call with described terminal, is positioned at the user of described terminal with order and is positioned at described operator attendance
Contact staff realizes voice dialogue；
User's request, based on described voice dialogue, is generated corresponding script command by described operator attendance；
Described script command is sent to described terminal by described operator attendance；
Described terminal performs the function corresponding with described script command.
2. vehicle-mounted voice exchange method as claimed in claim 1, it is characterised in that if described user's request does not exist correspondence
Described script command, described vehicle-mounted voice exchange method also comprises the steps:
Described operator attendance downloads, to described server request, the content-data that described user's request is corresponding, and by described data
Hold and send to described terminal.
3. vehicle-mounted voice exchange method as claimed in claim 2, it is characterised in that described content-data is voice messaging.
4. the vehicle-mounted voice exchange method as described in any one in claims 1 to 3, it is characterised in that terminal passes through communication
Module, after server sends call request step, also comprises the steps:
If detecting occur that network interrupts between described terminal and described server, reconnecting mould by suspension and soon network is carried out weight
Even.
5. vehicle-mounted voice exchange method as claimed in claim 4, it is characterised in that described suspension reconnects the network of module and reconnects
Method includes soft reboot and/or firmly restarts.
6. vehicle-mounted voice exchange method as claimed in claim 5, it is characterised in that described user's request includes customizing in advance row
The information of car task, needs perform to customize in advance described in the information of driving task and cancellation in real time the information of driving task in real time
In one or more.
7. vehicle-mounted voice exchange method as claimed in claim 6, it is characterised in that the described driving task customized in advance is passed through
Mobile communication equipment customizes in advance.
8. an interactive system for vehicle-mounted voice, it is characterised in that including:
Terminal, for the function sending call request, to receive script command corresponding with performing described script command；
Communication module, is used for making server and described terminal called connect；
Server, for forwarding described call request to idle operator attendance；
Operator attendance, for setting up call, identification comes from the user's request of described terminal and described user's request is generated
The discernible described script command of described terminal, and described script command is sent to described terminal.
9. interactive system for vehicle-mounted voice as claimed in claim 8, it is characterised in that described terminal includes commands match storehouse, institute
State commands match storehouse and be converted to the corresponding function in described terminal for the described script command described terminal received.
10. interactive system for vehicle-mounted voice as claimed in claim 8 or 9, it is characterised in that described communication module includes suspension weight
Gang mould block, in time occurring that network interrupts between described terminal and described server, reconnects network.
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| CN201610291777.7A CN106059997A (en) | 2016-05-05 | 2016-05-05 | Vehicle-mounted voice interaction method and system |
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| CN109120698A (en) * | 2018-08-20 | 2019-01-01 | 广东翼卡车联网服务有限公司 | A method of realizing automobile test ride live streaming media service |
| CN110310634A (en) * | 2019-06-19 | 2019-10-08 | 广州小鹏汽车科技有限公司 | Vehicle-mounted voice method for pushing, terminal, server and supplying system |
| CN110874400A (en) * | 2018-08-31 | 2020-03-10 | 比亚迪股份有限公司 | Online customer service response method and device, vehicle client and customer service end |
| CN112153224A (en) * | 2020-09-22 | 2020-12-29 | 上海博泰悦臻电子设备制造有限公司 | Vehicle data sending and acquiring method and related equipment |
| CN113055538A (en) * | 2019-12-26 | 2021-06-29 | 上海博泰悦臻电子设备制造有限公司 | Emergency rescue method for vehicle and related product |
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| CN110310634A (en) * | 2019-06-19 | 2019-10-08 | 广州小鹏汽车科技有限公司 | Vehicle-mounted voice method for pushing, terminal, server and supplying system |
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| CN113055538B (en) * | 2019-12-26 | 2022-10-25 | 博泰车联网科技(上海)股份有限公司 | Emergency rescue method for vehicle and related product |
| CN112153224A (en) * | 2020-09-22 | 2020-12-29 | 上海博泰悦臻电子设备制造有限公司 | Vehicle data sending and acquiring method and related equipment |
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