CN113051494A

CN113051494A - Information display method and device, electronic equipment and storage medium

Info

Publication number: CN113051494A
Application number: CN202110347699.9A
Authority: CN
Inventors: 黄媛媛; 徐扬
Original assignee: Beijing Dajia Internet Information Technology Co Ltd
Current assignee: Beijing Dajia Internet Information Technology Co Ltd
Priority date: 2021-03-31
Filing date: 2021-03-31
Publication date: 2021-06-29

Abstract

The disclosure provides an information display method, an information display device, electronic equipment and a storage medium, and belongs to the technical field of internet. The method comprises the following steps: acquiring at least one piece of session information; acquiring at least one piece of session information; determining a target session having a right to present the at least one piece of session information; and respectively sending a session display request to the terminal logging in any second type account. According to the technical scheme, the session content between the customer service and the customer can be obtained by acquiring at least one piece of session information between the first type account and other accounts, and then the session information is respectively sent to the terminals corresponding to the second type accounts, so that the session content between the customer service and the customer can be displayed through the account of the associated display tag.

Description

Information display method and device, electronic equipment and storage medium

Technical Field

The present disclosure relates to the field of internet technologies, and in particular, to an information display method and apparatus, an electronic device, and a storage medium.

Background

With the development of internet technology, customers can experience various application services, accordingly, the interaction requirements between the customers and the customer service are gradually increased, and the customers and the customer service can communicate through instant messaging applications. How to objectively and accurately evaluate the service quality of customer service is a problem to be solved. In the related art, evaluation information on customer service input by a customer is generally acquired, and quality of service of the customer service is evaluated based on the evaluation information. However, the evaluation information input by the client may include a malicious evaluation or an invalid evaluation, and cannot be used as a basis for evaluation.

Disclosure of Invention

The present disclosure provides an information display method, an information display apparatus, an electronic device, and a storage medium, which enable a session content between a customer service and a client to be displayed on a session display interface of a target session by associating an account of a display tag, thereby objectively and accurately evaluating a service quality of the customer service based on the session content. The technical scheme of the disclosure is as follows:

according to a first aspect of the embodiments of the present disclosure, there is provided an information display method, including:

acquiring at least one piece of session information, wherein the session information comprises session contents between any first type account and other accounts, the first type account is an account associated with a customer service label, and the customer service label at least represents that the first type account is used for replying aiming at input information of other accounts;

determining a target session with the permission to display the at least one piece of session information, wherein the session information of the target session comprises at least one account of a second type, the account of the second type is an account associated with a display tag, and the display tag at least represents that the account of the second type has the permission to display the session content of the account of the first type;

and respectively sending a session display request to a terminal logging in any second type account, wherein the session display request is used for indicating that the at least one piece of session information is displayed on a session interface of the target session.

In some embodiments, the obtaining at least one piece of session information includes:

under the condition that the end of a session between a first terminal and a second terminal is detected, at least one piece of session content between the first type account and other accounts is acquired, the first terminal logs in any one first type account, and the second terminal logs in other accounts;

and merging the at least one piece of session content to obtain a piece of session information.

under the condition that the session between a first terminal and a second terminal is not finished, acquiring at least one piece of session content of the first type account and other accounts within a target time length every other target time length, wherein the first terminal logs in any one first type account, and the second terminal logs in other accounts;

and respectively merging at least one piece of session content in each target time length to obtain at least one piece of session information.

In some embodiments, the sending session display requests to terminals logging in any account of the second type respectively includes:

for any session information, acquiring at least one piece of session content from the session information;

generating an access entry of the session information, wherein the access entry displays the at least one piece of session content;

and sending a session display request to a terminal logging in any account of the second type, wherein the session display request carries the access entry.

In some embodiments, the obtaining at least one piece of session content from the session information includes:

acquiring at least one piece of session content with the release time earlier than that of other session content in the session information from the session information; alternatively, the first and second electrodes may be,

and acquiring at least one piece of session content comprising any keyword from the session information.

In some embodiments, the session display request further carries a virtual account, where the virtual account is information of a sender of the at least one piece of session information.

According to a second aspect of the embodiments of the present disclosure, there is provided an information display method, including:

displaying a session interface of a target session, wherein session information of the target session comprises at least one account of a second type, the account of the second type is an account associated with a display tag, the display tag at least represents that the account of the second type has a permission to display session content of the account of the first type, the account of the first type is an account associated with a customer service tag, and the customer service tag at least represents that the account of the first type is used for replying aiming at input information of other accounts;

receiving a session display request sent by a server, wherein the session display request carries at least one piece of session information, and the session information comprises session contents between any one first type account and other accounts acquired by the server;

and displaying the at least one piece of session information on the session interface.

In some embodiments, said presenting said at least one piece of session information in said session interface comprises:

sequencing according to the acquisition time of the at least one piece of session information;

and displaying at least one piece of sequenced session information on the session interface by taking the virtual account in the target session as the information of a sender.

In some embodiments, the method further comprises:

receiving at least one access entry sent by the server, wherein the access entry is used for displaying at least one piece of session content in the corresponding session information;

the displaying the at least one piece of session information in the session interface comprises:

presenting the at least one access portal in the session interface;

and responding to the trigger operation of any access entrance, and displaying the session information corresponding to the access entrance on the session interface.

According to a third aspect of the embodiments of the present disclosure, an information presentation method is provided, which is applied to an information presentation system, where the information presentation system includes a server and one or more terminals;

the server acquires at least one piece of session information, wherein the session information comprises session contents between any first type account and other accounts, the first type account is an account associated with a customer service label, and the customer service label at least represents that the first type account is used for replying aiming at input information of other accounts;

the server determines a target session with the permission to display the at least one piece of session information, the session information of the target session comprises at least one account of a second type, the account of the second type is an account associated with a display tag, and the display tag at least represents that the account of the second type has the permission to display the session content of the account of the first type;

the server respectively sends session display requests to terminals logging in any account of the second type, wherein the session display requests carry the at least one piece of session information;

a terminal logging in any second type account receives the session display request;

and the terminal logging in any account of the second type displays the at least one piece of session information on a session interface of the target session.

According to a fourth aspect of the embodiments of the present disclosure, there is provided an information presentation apparatus including:

the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is configured to execute acquisition of at least one piece of session information, the session information comprises session contents between any first type account and other accounts, the first type account is an account associated with a customer service tag, and the customer service tag at least represents that the first type account is used for replying aiming at input information of other accounts;

a determining unit configured to perform a determination of a target session having a right to display the at least one piece of session information, where the session information of the target session includes at least one account of a second type, the account of the second type is an account associated with a display tag, and the display tag at least represents that the account of the second type has a right to display session content of the account of the first type;

and the sending unit is configured to execute sending of session display requests to terminals logging in any account of the second type respectively, wherein the session display requests are used for indicating that the at least one piece of session information is displayed on a session interface of the target session.

In some embodiments, the obtaining unit is further configured to perform, in a case that an end of a session between a first terminal and a second terminal is detected, obtaining at least one piece of session content between the first type account and the other accounts, where the first terminal logs in to any one of the first type accounts, and the second terminal logs in to the other accounts; and merging the at least one piece of session content to obtain a piece of session information.

In some embodiments, the obtaining unit is further configured to, in a case that a session between a first terminal and a second terminal is not ended, obtain at least one piece of session content of the first type account and other accounts within a target time length every other target time length, where the first terminal logs in to any one of the first type accounts, and the second terminal logs in to the other accounts; and respectively merging at least one piece of session content in each target time length to obtain at least one piece of session information.

In some embodiments, the sending unit is further configured to perform, for any piece of session information, obtaining at least one piece of session content from the session information; generating an access entry of the session information, wherein the access entry displays the at least one piece of session content; and sending a session display request to a terminal logging in any account of the second type, wherein the session display request carries the access entry.

In some embodiments, the sending unit is further configured to perform obtaining, from the session information, at least one piece of session content whose release time is earlier than that of other session content in the session information; or, the sending unit is further configured to perform obtaining at least one piece of session content including any keyword from the session information.

According to a fifth aspect of the embodiments of the present disclosure, there is provided an information presentation apparatus including:

the display unit is configured to execute a session interface for displaying a target session, session information of the target session comprises at least one account of a second type, the account of the second type is an account associated with a display tag, the display tag at least represents that the account of the second type has a permission for displaying session content of the account of the first type, wherein the account of the first type is an account associated with a customer service tag, and the customer service tag at least represents that the account of the first type is used for replying to input information of other accounts;

the receiving unit is configured to execute a session display request sent by a receiving server, wherein the session display request carries at least one piece of session information, and the session information comprises session contents between any one first type account and other accounts acquired by the receiving server;

the presentation unit is further configured to perform presentation of the at least one piece of session information on the session interface.

In some embodiments, the presentation unit is further configured to perform sorting according to the acquisition time of the at least one piece of session information; and displaying at least one piece of sequenced session information on the session interface by taking the virtual account in the target session as the information of a sender.

In some embodiments, the receiving unit is further configured to perform receiving at least one access portal sent by the server, where the access portal is used to display at least one piece of session content in the corresponding session information; the presentation unit is further configured to perform presentation of the at least one access entry in the session interface; and responding to the trigger operation of any access entrance, and displaying the session information corresponding to the access entrance on the session interface.

According to a sixth aspect of embodiments of the present disclosure, there is provided an electronic apparatus including:

one or more processors;

a memory for storing the processor executable program code;

wherein the processor is configured to execute the program code to implement any of the above-described information presentation methods.

According to a seventh aspect of the embodiments of the present disclosure, there is provided a computer-readable storage medium, wherein when a program code in the computer-readable storage medium is executed by a processor of an electronic device, the electronic device is enabled to execute any one of the information presentation methods described above.

According to an eighth aspect of the embodiments of the present disclosure, there is provided a computer program product comprising a computer program which, when executed by a processor, implements any of the information presentation methods described above.

The technical scheme provided by the embodiment of the disclosure at least has the following beneficial effects:

the embodiment of the disclosure provides an information display method, which includes obtaining at least one piece of session information between a first type account and other accounts, so that session content between customer service and a client can be obtained, determining a target session, determining a session with display authority for the at least one piece of session information and at least one second type account with authority for displaying the session content, so that the account and the session can be distinguished through the authority, and the functions of confidentiality and isolation are achieved, and then sending session display requests to terminals logging in any second type account respectively, so that the session content between the customer service and the client can be displayed on a session display interface of the target session through associating the account of a display label, and objective and accurate evaluation is performed on the service quality of the customer service based on the session content.

It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.

Drawings

The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and, together with the description, serve to explain the principles of the disclosure and are not to be construed as limiting the disclosure.

Fig. 1 is a schematic diagram of an implementation environment of an information presentation method according to an exemplary embodiment.

Fig. 2 is a flow chart illustrating a method of presenting information according to an example embodiment.

FIG. 3 is a flow chart illustrating another method of presenting information, according to an example embodiment.

FIG. 4 is an interaction flow diagram illustrating a method of presenting information, according to an example embodiment.

FIG. 5 is a diagram illustrating a conversation interface in accordance with an exemplary embodiment.

FIG. 6 is a block diagram illustrating an information presentation device according to an example embodiment.

FIG. 7 is a block diagram illustrating another information presentation device according to an example embodiment.

Fig. 8 is a block diagram illustrating a terminal according to an example embodiment.

FIG. 9 is a block diagram illustrating a server in accordance with an example embodiment.

Detailed Description

In order to make the technical solutions of the present disclosure better understood by those of ordinary skill in the art, the technical solutions in the embodiments of the present disclosure will be clearly and completely described below with reference to the accompanying drawings.

It should be noted that the terms "first," "second," and the like in the description and claims of the present disclosure and in the above-described drawings are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the disclosure described herein are capable of operation in sequences other than those illustrated or otherwise described herein. The implementations described in the exemplary embodiments below are not intended to represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the present disclosure, as detailed in the appended claims.

It should be noted that the user information (including but not limited to user device information, user personal information, etc.) referred to in the present disclosure is information authorized by the user or sufficiently authorized by each party.

Fig. 1 is a schematic diagram of an implementation environment of an information presentation method according to an exemplary embodiment, where the implementation environment includes: one or more terminals 101 and a server 102, the one or more terminals 101 each being connected to the server 102 via a wireless network or a wired network.

Optionally, the terminal 101 is at least one of a smartphone, a smart watch, a desktop computer, a laptop portable computer, and the like. An instant messaging application is installed and run on the terminal 101, and a user can log in the application through the terminal 101 to obtain a service provided by the application.

Terminal 101 generally refers to one of one or more terminals, and this embodiment is illustrated only by terminal 101. Those skilled in the art will appreciate that the number of terminals described above may be greater or fewer. For example, the number of the terminals may be only a few, or the number of the terminals may be several tens or hundreds, or more, and the number of the terminals and the type of the device are not limited in the embodiments of the present disclosure.

Optionally, the server 102 is at least one of a server, a plurality of servers, a cloud computing platform, and a virtualization center. The server 102 is used for providing background services for the application programs. Optionally, the number of the servers may be more or less, and the embodiment of the disclosure does not limit this. Of course, the server 102 may also include other functional servers to provide more comprehensive and diverse services.

In some embodiments, the one or more terminals 101 and the server 102 form an information presentation system. The information display method provided by the embodiment of the disclosure can be applied to the information display system. The information display method comprises the following steps: the method comprises the steps that a server obtains at least one piece of session information, wherein the session information comprises session contents between any first type account and other accounts, the first type account is an account associated with a customer service label, and the customer service label at least represents that the first type account is used for replying aiming at input information of other accounts. Then the server determines a target session with the permission to display the at least one piece of session information, wherein the target session comprises at least one account of a second type, the account of the second type is an account associated with a display tag, and the display tag at least represents that the account of the second type has the permission to display the session content of the account of the first type. And then the server respectively sends a session display request to the terminal logging in any account of the second type, wherein the session display request carries at least one piece of session information. And for the terminal which logs in any second type account, the terminal receives a session display request sent by the server and displays the at least one piece of session information on a session interface of the target session.

Fig. 2 is a flowchart illustrating an information presentation method according to an exemplary embodiment, and the information presentation method is applied to a server, as shown in fig. 2, and includes the following steps S201 to S203.

In step S201, the server obtains at least one piece of session information, where the session information includes session contents between any first type account and other accounts, where the first type account is an account associated with a customer service tag, and the customer service tag at least represents that the first type account is used for replying to input information of other accounts.

In step S202, the server determines a target session having a right to display the at least one piece of session information, where the session information of the target session includes at least one account of a second type, the account of the second type is an account associated with a display tag, and the display tag at least indicates that the account of the second type has a right to display session content of the account of the first type.

In step S203, the server sends a session display request to the terminal that logs in any account of the second type, where the session display request is used to instruct to display the at least one piece of session information on the session interface of the target session.

According to the scheme provided by the embodiment of the disclosure, session content between customer service and a client can be obtained by acquiring at least one piece of session information between a first type account and other accounts, a session with display authority for the at least one piece of session information and at least one second type account with authority for displaying the session content can be determined by determining a target session, so that account numbers and the session can be distinguished through the authority, the functions of confidentiality and isolation are achieved, then session display requests are respectively sent to terminals logging in any second type account, so that the session content between the customer service and the client can be displayed on a session display interface of the target session through associating the account of a display tag, and objective and accurate evaluation is performed on the service quality of the customer service based on the session content.

Under the condition that the session between a first terminal logging in any first type account and a second terminal logging in other accounts is detected to be finished, session content is acquired and merged to obtain a piece of session information, so that the session information can include all the session content of one session between any first type account and other accounts, and all the content of the session can be known based on the session information.

under the condition that the session between a first terminal and a second terminal is not finished, acquiring at least one piece of session content of the first type account and other accounts within a target time length every other target time length, wherein the first terminal logs in any one first type account, and the second terminal logs in other accounts; and respectively merging at least one piece of session content in each target time length to obtain at least one piece of session information.

The method comprises the steps of obtaining at least one piece of session content at intervals of target duration, obtaining the session content for multiple times and respectively combining the session content under the condition of longer session, obtaining at least one piece of session information, reducing the size of one piece of session information on one hand, and timely displaying the obtained session information on the other hand, so that the chat content between customer service and a client can be timely checked, and timely correcting or remedying when the customer service quality is poor or the problem of the client cannot be solved. Meanwhile, whether the reply of the customer service is timely or not is one of the standards for evaluating the quality of the customer service, and whether the reply of the customer service is timely or not can be determined by acquiring a piece of session information at intervals, so that the account of the second type can determine whether the session needs to be intervened or not according to the displayed session information in time.

In some embodiments, the sending the session display request to the terminal logged in any account of the second type includes:

By generating an access entry for displaying at least one piece of session content and then sending a session request carrying the access entry, a terminal logging in any account of the second type can analyze and display the access entry from the session display request, so that at least one piece of session content is displayed, and the effect of previewing the session content in the session information in advance is achieved.

and acquiring at least one piece of session content with the publishing time earlier than other session content in the session information from the session information. By acquiring the session content with the earlier release time, the access entry can show the session content when the session starts, and the reason for initiating the session is conveniently known through the access entry.

In some embodiments, the obtaining at least one piece of session content from the session information includes: at least one piece of session content including any keyword is acquired from the session information. By acquiring the conversation content including any keyword, the access portal can show the conversation content including the keyword, and the main content of the conversation can be conveniently known through the access portal.

In some embodiments, the session display request further carries a virtual account, which is information of a sender of the at least one piece of session information.

The session message between the second type accounts in the target session and the session message forwarded by the server can be distinguished by carrying the virtual account as the information of the sender of the at least one piece of session information.

Fig. 3 is a flowchart illustrating another information presentation method according to an exemplary embodiment, which is applied to a terminal as shown in fig. 3, and includes the following steps S301 to S303.

In step S301, the terminal displays a session interface of a target session, where a session message of the target session includes at least one account of a second type, the account of the second type is an account associated with a display tag, and the display tag at least indicates that the account of the second type has a right to display session content of the account of the first type, where the account of the first type is an account associated with a customer service tag, and the customer service tag at least indicates that the account of the first type is used for replying to input information of other accounts.

In step S302, the terminal receives a session display request sent by the server, where the session display request carries at least one piece of session information, and the session information includes session contents between any one of the first-type accounts and other accounts acquired by the server.

In step S303, the terminal presents the at least one piece of session information in the session interface.

According to the scheme provided by the embodiment of the disclosure, the session content between the customer service and the client can be obtained by receiving at least one piece of session information between the first type account and other accounts sent by the server, and then the at least one piece of session information is displayed on the session interface of the target session, so that any piece of session information can be checked on the terminal through the second type account, and the service quality of the customer service can be objectively and accurately evaluated based on the session content between the customer service and the client.

In some embodiments, the presenting the at least one piece of session information in the session interface includes:

and displaying at least one piece of sequenced session information on the session interface by taking the virtual account in the target session as the information of the sender.

By taking the virtual account as the information of the sender of the session information, the session messages between the accounts of the second type in the target session and the session messages forwarded by the server can be distinguished.

In some embodiments, the method further comprises:

the displaying the at least one piece of session information in the session interface includes:

exposing the at least one access portal in the session interface;

and responding to the trigger operation of any access entry, and displaying the session information corresponding to the access entry on the session interface.

The access entrance is displayed on the session interface, so that the session content in the session information can be previewed in advance, and the interested session information can be efficiently checked according to the access entrance by providing the triggering operation of the access entrance.

Fig. 2 and fig. 3 show flows of the information presentation method provided by the embodiment of the present disclosure at the server side and the terminal side, and the following further explains a scheme provided by the present disclosure based on an application scenario, and fig. 4 is an interaction flow chart of an information presentation method shown according to an exemplary embodiment. Taking an information presentation system including a server and one or more terminals as an example, referring to fig. 4, the information presentation method includes steps S401 to S406.

In step S401, the server obtains at least one piece of session information, where the session information includes session contents between any first type account and other accounts, where the first type account is an account associated with a customer service tag, and the customer service tag at least represents that the first type account is used for replying to input information of other accounts.

In the embodiment of the disclosure, the server performs data exchange with one or more terminals through a wired network or a wireless network, the one or more terminals respectively log in different accounts, and the server can associate corresponding tags for newly registered accounts when the accounts are registered. The terminal logging in the first type account can establish a session with terminals logging in other accounts through the server, so that instant communication is realized. The first type of account is an account associated with the customer service label, such as a pre-sale service account or an after-sale service account of the e-commerce platform, and customer service accounts of various applications. The other accounts are accounts other than the first type of account. Optionally, the other account is an account associated with the client tag, such as an account used by the client.

In this embodiment of the present disclosure, the server may receive a session creation request sent by a second terminal that logs in the other account, that is, a second terminal that logs in an account used by the client, and then, based on the session creation request, allocate a corresponding first type account to the account used by the client, and establish a session between the second terminal and a first terminal that logs in the first type account, and then, the server obtains at least one piece of session content in the session, and combines the obtained at least one piece of session content to obtain one piece of session information. Since the server receives the at least one session creation request, the server can obtain the at least one piece of session information accordingly. Optionally, the session information is in a character string format or a JSON (JavaScript Object Notation) format, and the like, which is not limited in this disclosure.

In some embodiments, the server obtains the session content of the session whenever the session between the first terminal and the second terminal is ended, the first terminal logs in any one of the first type accounts, and the second terminal logs in other accounts. Correspondingly, the server acquires at least one piece of session content between the first type account and other accounts under the condition that the server detects that the session between the first terminal and the second terminal is ended, and then the server performs merging processing on the at least one piece of session content to obtain a piece of session information. The session information is obtained by merging the session contents at the end of the session, so that the session information includes the entire contents of the session, and the entire contents of the session can be known from the session information.

For example, the first type account is customer service account A of an application, and the other accounts are accounts a of customers of the application. The session contents of the customer service account A and account a are as follows:

account a, 18:05: 01:

you good, i want to consult the XX function for how to use.

Customer service account number A, 18:05: 10:

you are good, the customer service number 007 is good for serving you and asking what can help you.

Customer service account number A, 18:05: 15:

your good, you are to consult the XX function, ask you what question you have met?

Account a, 18:05: 20:

is this, i want (… omits question description information …).

Customer service account number A, 18:06: 10:

good, XX function is (… omits the introduction … of XX function), you can try.

Account a, 18:07: 00:

good, excessive decline

Customer service account number A, 18:07: 05:

ask another question without help.

Account a, 18:07: 15:

does not have

Customer service account number A, 18:07: 20:

please rate my services:satisfaction，In general，Is not satisfied with。

After detecting the evaluation selection operation of the user, the server confirms that the session is ended, acquires the 9 session contents, and merges the 9 session contents into a JSON format to obtain a piece of session information.

In some embodiments, the server can obtain a piece of session information from sessions that have not ended at intervals. Correspondingly, the first terminal logs in any one first type account, the second terminal logs in other accounts, the server acquires at least one piece of session content of the first type account and the other accounts within the target time length every target time length under the condition that the session between the first terminal and the second terminal is not finished, and then the server respectively combines the at least one piece of session content within each target time length to obtain at least one piece of session information. Alternatively, the target time period is 5 minutes, 15 minutes, 30 minutes, etc. By acquiring one piece of session information every target time when the session duration is longer, the chat content between the customer service and the client can be checked in time, and the chat content can be corrected or remedied in time when the customer service quality is poor or the problem of the client cannot be solved. Meanwhile, whether the customer service replies in time is one of the standards for evaluating the quality of the customer service, and whether the customer service replies in time can be determined by acquiring a piece of session information at intervals.

It should be noted that each piece of session content includes information such as a publishing time and an account identifier corresponding to an account for publishing the session content, which is not limited in this disclosure.

In step S402, the server determines a target session having a right to display the at least one piece of session information, where the session information of the target session includes at least one account of a second type, the account of the second type is an account associated with a display tag, and the display tag at least indicates that the account of the second type has a right to display session content of the account of the first type.

In the embodiment of the present disclosure, the second type account is an account associated with the display tag, such as an account of a customer service manager or an account of a customer service supervisor, and is used for displaying and viewing session content between the customer service and the customer, so as to evaluate the service quality of the customer service. Optionally, the server creates a session including all the second-type accounts, the session has a right to display all session information, and the server determines the session as a target session. Optionally, the server creates at least one group session including the second type account, and different group sessions have rights to display different session information, so as to display session contents of different first type accounts. The first type accounts displayed by different group sessions may or may not overlap.

For example, the server creates 3 sessions including accounts of the second type: group session 1, group session 2, and group session 3. The session information of the group session 1 includes 4 second-type accounts, the session information of the group session 2 includes 6 second-type accounts, and the session information of the group session 3 includes 6 second-type accounts. Group session 1 is used for showing 10 session contents related to the first type accounts; group session 2 is used for showing 15 session contents related to the first type accounts; group session 3 is used to show 15 session contents related to the first type accounts. Wherein, 5 first-type accounts in the group session 1 are the same as 5 first-type accounts in the group session 2, the other 5 first-type accounts in the group session 1 are the same as 5 first-type accounts in the group session 2, and the group session 2 and the group session 3 do not have the same first-type accounts. The server acquires 3 pieces of session information, wherein the 3 pieces of session information comprise 3 first-type accounts, and the server determines the group session 1 as a target session because the session contents related to the 3 first-type accounts are all displayed by the group session 1. If the server acquires 10 pieces of session information, the 10 pieces of session information include 10 first-type accounts, wherein 7 first-type accounts correspond to the group session 1, 5 first-type accounts correspond to the group session 2, and 2 first-type accounts correspond to both the group session 1 and the group session 2. The server firstly determines the group session 1 as a target session, then sends session information including 7 first-type accounts corresponding to the group session 1, then determines the group session 2 as a target session, and then sends the session information including 5 first-type accounts corresponding to the group session 2.

In step S403, the server sends a session display request to the terminal that logs in any account of the second type, where the session display request carries at least one piece of session information.

In the embodiment of the disclosure, the server can send at least one piece of session information acquired simultaneously to the terminal corresponding to the second type account in real time, and also can send the acquired at least one piece of session information to the terminal corresponding to the second type account at regular intervals.

In some embodiments, the server is further capable of acquiring at least one piece of session content in any piece of acquired session information, and then generating an access entry for the session information, where the access entry displays the at least one piece of session content. And the server sends a session display request carrying the access entry to a terminal corresponding to any second type account, the terminal displays the access entry on a session interface of a target session, and the access entry is used for displaying corresponding session information after being triggered. Optionally, the access entry is in the form of an interactive card or an interactive picture, and the presentation form of the access entry is not limited in the embodiment of the present disclosure.

In some embodiments, the server is capable of obtaining at least one piece of session content from the session information, the at least one piece of session content having a publication time earlier than other pieces of session content in the session information. The other session contents are session contents whose release time is later than that of the at least one session content in the session information, that is, the session contents in the session information except the obtained at least one session content are all other session contents. By acquiring the session content with the earlier release time, the access entry can show the session content when the session starts, and the reason for initiating the session is conveniently known through the access entry.

For example, the server acquires one piece of session content with the earliest release time from ten pieces of session content included in the session information, and the remaining nine pieces of session content are other pieces of session content. Or the server acquires three pieces of session content, which are other pieces of session content, whose distribution time is earlier than that of another seven pieces of session content from the ten pieces of session content included in the session information.

In some embodiments, the session information includes session contents in at least two sessions, and the server is capable of obtaining, from the session information, a session content with an earliest release time in each session. That is, one session obtains a piece of session content whose publication time is the earliest. And the access entrance can show the session content of each session by acquiring the session content with the earliest release time in each session.

For example, the session information includes ten pieces of session contents of three sessions, and the server acquires one piece of session content with the earliest release time from each session to obtain three pieces of session content.

In some embodiments, the session information includes session contents in at least two sessions, and the server is capable of obtaining at least one piece of session content from the session information, the piece of session content having a publication time earlier than other session contents in the session information. The other session content is the session content except the acquired at least one piece of session content in the session information. It should be noted that the at least one piece of session content may belong to the same session or may belong to different sessions. The other session contents may belong to the same session or may belong to different sessions.

For example, the session information includes ten pieces of session contents in three sessions, the server sorts the ten pieces of session contents according to the distribution time of the session contents, and obtains the three pieces of session contents sorted in the top in the order of the ranking, and the distribution time of the three pieces of session contents is earlier than that of the remaining seven pieces of other session contents.

In some embodiments, the server is capable of obtaining at least one piece of session content including any keyword from the session information. By obtaining the conversation content including the keyword, the access portal is enabled to show the conversation content including the keyword, and understanding of the main content of the conversation through the access portal is facilitated.

For example, the keywords are "complaint", "return goods", "find your manager", and "attitude", and the server obtains one or more session contents including the keywords from the session information. Or, for the session content containing any keyword, the server obtains 5 pieces of content before the session content and 5 pieces of content after the session content in addition to the session content, so as to know the relevant situation according to the context information.

Of course, the server may also set a priority for each keyword and a total number of the acquired session contents, and acquire at least one piece of session content including the keyword according to the priority of the keyword and the total number.

For example, the server obtains the total number of session contents from the session information as ten items, and the keyword includes "complaint" and "return", wherein the priority of the keyword "complaint" is highest, and the priority of "return" is lower than "complaint". If there are six pieces of session content including the keyword "complaint" and six pieces of session content including the keyword "return", the server acquires six pieces of session content including the keyword "complaint" and four pieces of session content including the keyword "return", which are ten pieces of session content.

In other embodiments, the server obtains all session content between the first type account and other accounts. By acquiring all the session contents, the access entry can display all the session contents, so that a user can preview all the session contents without opening the access entry, and the efficiency of viewing the session contents by the user is further improved.

In some embodiments, the session display request further carries a virtual account, which is information of a sender of at least one piece of session information. The session message between the second type accounts in the target session and the session message forwarded by the server can be distinguished by carrying the virtual account as the information of the sender of the at least one piece of session information.

In step S404, for a terminal that logs in any account of the second type, the terminal displays a session interface of the target session.

In the embodiment of the disclosure, for a terminal logging in any account of the second type, the terminal can display a session interface of a target session, and the session interface displays session information sent by a server before the current time. Optionally, the session information displayed on the session interface is displayed by using the virtual account as the information of the sender, wherein at least one piece of session information received at the same time is displayed as the virtual account and is simultaneously sent to the session interface.

In step S405, the terminal receives the session exhibition request sent by the server.

In the embodiment of the present disclosure, after receiving a session display request sent by a server, a terminal analyzes the session display request, obtains at least one session message carried by the session display request, and then stores the at least one session message in a storage space of the terminal.

In step S406, the terminal displays the at least one piece of session information on the session interface of the target session.

In the embodiment of the disclosure, if the terminal receives a piece of session information sent by the server, the terminal takes the virtual account in the target session as the information of the sender, and displays the session information on the session interface. If the terminal receives at least one piece of session information sent by the server at the same time, the terminal can sort the session information according to the acquisition time of the server for acquiring the at least one piece of session information, and displays the sorted at least one piece of session information on a session interface by taking the virtual account in the target session as the information of the sender.

In some embodiments, the terminal is further capable of receiving at least one access portal sent by the server, the access portal being used for displaying at least one piece of session content in the corresponding session information. And the terminal displays the at least one access entrance on a session interface, and in response to the triggering operation of any access entrance, the terminal displays session information corresponding to the access entrance on the session interface.

For example, referring to FIG. 5, FIG. 5 is a diagram illustrating a conversation interface in accordance with one illustrative embodiment. As shown in fig. 5, the session interface displays access entries sent by virtual accounts, the access entries are in the form of cards, and each access entry displays at least one piece of session content.

All the above optional technical solutions may be combined arbitrarily to form the optional embodiments of the present disclosure, and are not described herein again.

FIG. 6 is a block diagram illustrating an information presentation device according to an example embodiment. Referring to fig. 6, the information presentation apparatus includes: acquisition unit 601, determination unit 602, and transmission unit 603.

An obtaining unit 601, configured to perform obtaining at least one piece of session information, where the session information includes session contents between any first type account and other accounts, where the first type account is an account associated with a customer service tag, and the customer service tag at least represents that the first type account is used for replying to input information of other accounts;

a determining unit 602 configured to perform determining a target session having a right to display the at least one piece of session information, where the session information of the target session includes at least one account of a second type, the account of the second type is an account associated with a display tag, and the display tag at least represents that the account of the second type has a right to display session content of the account of the first type;

a sending unit 603 configured to execute sending a session display request to terminals logging in any account of the second type, where the session display request is used to instruct to display the at least one piece of session information on a session interface of the target session.

The device provided by the embodiment of the disclosure can obtain the session content between the customer service and the customer by acquiring at least one piece of session information between the first type account and other accounts, can determine the session with the displayed authority for the at least one piece of session information and at least one second type account with the authority for displaying the session content by determining the target session, can distinguish the account number and the session through the authority, plays roles of confidentiality and isolation, and can display the session content between the customer service and the customer on the session display interface of the target session by respectively sending session display requests to terminals logging in any second type account through associating the account with the display tag, thereby objectively and accurately evaluating the service quality of the customer service based on the session content.

In some embodiments, the obtaining unit 601 is further configured to perform, in a case that an end of a session between a first terminal and a second terminal is detected, obtaining at least one piece of session content between the first type account and another account, where the first terminal logs in any one of the first type accounts, and the second terminal logs in the another account; and merging the at least one piece of session content to obtain a piece of session information.

In some embodiments, the obtaining unit 601 is further configured to, in a case that a session between a first terminal and a second terminal is not ended, obtain at least one piece of session content of the first type account and other accounts within a target time length every other target time length, where the first terminal logs in to any one of the first type accounts, and the second terminal logs in to the other accounts; and respectively merging at least one piece of session content in each target time length to obtain at least one piece of session information.

In some embodiments, the sending unit 603 is further configured to perform, for any piece of session information, obtaining at least one piece of session content from the session information; generating an access entry of the session information, wherein the access entry displays the at least one piece of session content; and sending a session display request to a terminal logging in any account of the second type, wherein the session display request carries the access entry.

In some embodiments, the sending unit 603 is further configured to perform obtaining, from the session information, at least one piece of session content that is published earlier than other pieces of session content in the session information; alternatively, the sending unit 603 is further configured to perform obtaining at least one piece of session content including any keyword from the session information.

FIG. 7 is a block diagram illustrating another information presentation device according to an example embodiment. Referring to fig. 7, the information presentation apparatus includes: a display unit 701 and a receiving unit 702.

A display unit 701 configured to execute a session interface for displaying a target session, where session information of the target session includes at least one account of a second type, the account of the second type is an account associated with a display tag, and the display tag at least indicates that the account of the second type has a right to display session content of the account of the first type, where the account of the first type is an account associated with a customer service tag, and the customer service tag at least indicates that the account of the first type is used for replying to input information of other accounts;

a receiving unit 702, configured to execute receiving a session display request sent by a server, where the session display request carries at least one piece of session information, and the session information includes session contents between any one first type account and other accounts acquired by the server;

the presentation unit 701 is further configured to perform presentation of the at least one piece of session information in the session interface.

According to the device provided by the embodiment of the disclosure, the session content between the customer service and the client can be obtained by receiving at least one piece of session information between the first type account and other accounts sent by the server, and then the at least one piece of session information is displayed on the session interface of the target session, so that any piece of session information can be checked on the terminal by the second type account, and the service quality of the customer service can be objectively and accurately evaluated based on the session content between the customer service and the client.

In some embodiments, the presenting unit 701 is further configured to perform sorting according to the obtaining time of the at least one piece of session information; and displaying at least one piece of sequenced session information on the session interface by taking the virtual account in the target session as the information of the sender.

In some embodiments, the receiving unit 702 is further configured to perform receiving at least one access portal sent by the server, where the access portal is used to display at least one piece of session content in the corresponding session information; the presentation unit is also configured to execute presentation of at least one access entry in a session interface; and responding to the trigger operation of any access entry, and displaying the session information corresponding to the access entry on the session interface.

It should be noted that, when the information display apparatus provided in the above embodiment performs information display, only the division of the above functional units is illustrated, and in practical applications, the above function distribution may be completed by different functional units according to needs, that is, the internal structure of the electronic device may be divided into different functional units to complete all or part of the above described functions. In addition, the information display apparatus and the information display method provided by the above embodiments belong to the same concept, and specific implementation processes thereof are detailed in the method embodiments and are not described herein again.

With regard to the apparatus in the above-described embodiment, the specific manner in which each module performs the operation has been described in detail in the embodiment related to the method, and will not be elaborated here.

Where the electronic device is provided as a terminal, fig. 8 is a block diagram illustrating a terminal 800 in accordance with an example embodiment. Fig. 8 shows a block diagram of a terminal 800 according to an exemplary embodiment of the present disclosure. The terminal 800 may be: a smart phone, a tablet computer, an MP3 player (Moving Picture Experts Group Audio Layer III, motion video Experts compression standard Audio Layer 3), an MP4 player (Moving Picture Experts Group Audio Layer IV, motion video Experts compression standard Audio Layer 4), a notebook computer, or a desktop computer. The terminal 800 may also be referred to by other names such as user equipment, portable terminal, laptop terminal, desktop terminal, etc.

In general, the terminal 800 includes: a processor 801 and a memory 802.

The processor 801 may include one or more processing cores, such as a 4-core processor, an 8-core processor, and so forth. The processor 801 may be implemented in at least one hardware form of a DSP (Digital Signal Processing), an FPGA (Field-Programmable Gate Array), and a PLA (Programmable Logic Array). The processor 801 may also include a main processor and a coprocessor, where the main processor is a processor for Processing data in an awake state, and is also called a Central Processing Unit (CPU); a coprocessor is a low power processor for processing data in a standby state. In some embodiments, the processor 801 may be integrated with a GPU (Graphics Processing Unit), which is responsible for rendering and drawing the content required to be displayed on the display screen. In some embodiments, the processor 801 may further include an AI (Artificial Intelligence) processor for processing computing operations related to machine learning.

Memory 802 may include one or more computer-readable storage media, which may be non-transitory. Memory 802 may also include high speed random access memory, as well as non-volatile memory, such as one or more magnetic disk storage devices, flash memory storage devices. In some embodiments, a non-transitory computer readable storage medium in the memory 802 is used to store at least one program code for execution by the processor 801 to implement the information presentation methods provided by the method embodiments of the present disclosure.

In some embodiments, the terminal 800 may further include: a peripheral interface 803 and at least one peripheral. The processor 801, memory 802 and peripheral interface 803 may be connected by bus or signal lines. Various peripheral devices may be connected to peripheral interface 803 by a bus, signal line, or circuit board. Specifically, the peripheral device includes: at least one of a radio frequency circuit 804, a display screen 805, a camera assembly 806, an audio circuit 807, a positioning assembly 808, and a power supply 809.

The peripheral interface 803 may be used to connect at least one peripheral related to I/O (Input/Output) to the processor 801 and the memory 802. In some embodiments, the processor 801, memory 802, and peripheral interface 803 are integrated on the same chip or circuit board; in some other embodiments, any one or two of the processor 801, the memory 802, and the peripheral interface 803 may be implemented on separate chips or circuit boards, which are not limited by this embodiment.

The Radio Frequency circuit 804 is used for receiving and transmitting RF (Radio Frequency) signals, also called electromagnetic signals. The radio frequency circuitry 804 communicates with communication networks and other communication devices via electromagnetic signals. The rf circuit 804 converts an electrical signal into an electromagnetic signal to be transmitted, or converts a received electromagnetic signal into an electrical signal. Optionally, the radio frequency circuit 804 includes: an antenna system, an RF transceiver, one or more amplifiers, a tuner, an oscillator, a digital signal processor, a codec chipset, a subscriber identity module card, and so forth. The radio frequency circuit 804 may communicate with other terminals via at least one wireless communication protocol. The wireless communication protocols include, but are not limited to: metropolitan area networks, various generation mobile communication networks (2G, 3G, 4G, and 5G), Wireless local area networks, and/or WiFi (Wireless Fidelity) networks. In some embodiments, the radio frequency circuit 804 may also include NFC (Near Field Communication) related circuits, which are not limited by this disclosure.

The display screen 805 is used to display a UI (User Interface). The UI may include graphics, text, icons, video, and any combination thereof. When the display 805 is a touch display, the display 805 also has the ability to capture touch signals on or above the surface of the display 805. The touch signal may be input to the processor 801 as a control signal for processing. At this point, the display 805 may also be used to provide virtual buttons and/or a virtual keyboard, also referred to as soft buttons and/or a soft keyboard. In some embodiments, the display 805 may be one, providing the front panel of the terminal 800; in other embodiments, the display 805 may be at least two, respectively disposed on different surfaces of the terminal 800 or in a folded design; in still other embodiments, the display 805 may be a flexible display disposed on a curved surface or a folded surface of the terminal 800. Even further, the display 805 may be arranged in a non-rectangular irregular pattern, i.e., a shaped screen. The Display 805 can be made of LCD (Liquid Crystal Display), OLED (Organic Light-Emitting Diode), and other materials.

The camera assembly 806 is used to capture images or video. Optionally, camera assembly 806 includes a front camera and a rear camera. Generally, a front camera is disposed at a front panel of the terminal, and a rear camera is disposed at a rear surface of the terminal. In some embodiments, the number of the rear cameras is at least two, and each rear camera is any one of a main camera, a depth-of-field camera, a wide-angle camera and a telephoto camera, so that the main camera and the depth-of-field camera are fused to realize a background blurring function, and the main camera and the wide-angle camera are fused to realize panoramic shooting and VR (Virtual Reality) shooting functions or other fusion shooting functions. In some embodiments, camera assembly 806 may also include a flash. The flash lamp can be a monochrome temperature flash lamp or a bicolor temperature flash lamp. The double-color-temperature flash lamp is a combination of a warm-light flash lamp and a cold-light flash lamp, and can be used for light compensation at different color temperatures.

The audio circuit 807 may include a microphone and a speaker. The microphone is used for collecting sound waves of a user and the environment, converting the sound waves into electric signals, and inputting the electric signals to the processor 801 for processing or inputting the electric signals to the radio frequency circuit 804 to realize voice communication. For the purpose of stereo sound collection or noise reduction, a plurality of microphones may be provided at different portions of the terminal 800. The microphone may also be an array microphone or an omni-directional pick-up microphone. The speaker is used to convert electrical signals from the processor 801 or the radio frequency circuit 804 into sound waves. The loudspeaker can be a traditional film loudspeaker or a piezoelectric ceramic loudspeaker. When the speaker is a piezoelectric ceramic speaker, the speaker can be used for purposes such as converting an electric signal into a sound wave audible to a human being, or converting an electric signal into a sound wave inaudible to a human being to measure a distance. In some embodiments, the audio circuitry 807 may also include a headphone jack.

The positioning component 808 is used to locate the current geographic position of the terminal 800 for navigation or LBS (Location Based Service). The Positioning component 808 may be a Positioning component based on the GPS (Global Positioning System) in the united states, the beidou System in china, the graves System in russia, or the galileo System in the european union.

Power supply 809 is used to provide power to various components in terminal 800. The power supply 809 can be ac, dc, disposable or rechargeable. When the power source 809 comprises a rechargeable battery, the rechargeable battery may support wired or wireless charging. The rechargeable battery may also be used to support fast charge technology.

In some embodiments, terminal 800 also includes one or more sensors 810. The one or more sensors 810 include, but are not limited to: acceleration sensor 811, gyro sensor 812, pressure sensor 813, fingerprint sensor 814, optical sensor 815 and proximity sensor 816.

The acceleration sensor 811 may detect the magnitude of acceleration in three coordinate axes of the coordinate system established with the terminal 800. For example, the acceleration sensor 811 may be used to detect the components of the gravitational acceleration in three coordinate axes. The processor 801 may control the display 805 to display the user interface in a landscape view or a portrait view according to the gravitational acceleration signal collected by the acceleration sensor 811. The acceleration sensor 811 may also be used for acquisition of motion data of a game or a user.

The gyro sensor 812 may detect a body direction and a rotation angle of the terminal 800, and the gyro sensor 812 may cooperate with the acceleration sensor 811 to acquire a 3D motion of the user with respect to the terminal 800. From the data collected by the gyro sensor 812, the processor 801 may implement the following functions: motion sensing (such as changing the UI according to a user's tilting operation), image stabilization at the time of photographing, game control, and inertial navigation.

Pressure sensors 813 may be disposed on the side frames of terminal 800 and/or underneath display 805. When the pressure sensor 813 is disposed on the side frame of the terminal 800, the holding signal of the user to the terminal 800 can be detected, and the processor 801 performs left-right hand recognition or shortcut operation according to the holding signal collected by the pressure sensor 813. When the pressure sensor 813 is disposed at a lower layer of the display screen 805, the processor 801 controls the operability control on the UI interface according to the pressure operation of the user on the display screen 805. The operability control comprises at least one of a button control, a scroll bar control, an icon control and a menu control.

The fingerprint sensor 814 is used for collecting a fingerprint of the user, and the processor 801 identifies the identity of the user according to the fingerprint collected by the fingerprint sensor 814, or the fingerprint sensor 814 identifies the identity of the user according to the collected fingerprint. Upon identifying that the user's identity is a trusted identity, the processor 801 authorizes the user to perform relevant sensitive operations including unlocking a screen, viewing encrypted information, downloading software, paying for and changing settings, etc. Fingerprint sensor 814 may be disposed on the front, back, or side of terminal 800. When a physical button or a vendor Logo is provided on the terminal 800, the fingerprint sensor 814 may be integrated with the physical button or the vendor Logo.

The optical sensor 815 is used to collect the ambient light intensity. In one embodiment, processor 801 may control the display brightness of display 805 based on the ambient light intensity collected by optical sensor 815. Specifically, when the ambient light intensity is high, the display brightness of the display screen 805 is increased; when the ambient light intensity is low, the display brightness of the display 805 is reduced. In another embodiment, the processor 801 may also dynamically adjust the shooting parameters of the camera assembly 806 based on the ambient light intensity collected by the optical sensor 815.

A proximity sensor 816, also known as a distance sensor, is typically provided on the front panel of the terminal 800. The proximity sensor 816 is used to collect the distance between the user and the front surface of the terminal 800. In one embodiment, when the proximity sensor 816 detects that the distance between the user and the front surface of the terminal 800 gradually decreases, the processor 801 controls the display 805 to switch from the bright screen state to the dark screen state; when the proximity sensor 816 detects that the distance between the user and the front surface of the terminal 800 becomes gradually larger, the display 805 is controlled by the processor 801 to switch from the breath-screen state to the bright-screen state.

Those skilled in the art will appreciate that the configuration shown in fig. 8 is not intended to be limiting of terminal 800 and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components may be used.

When the electronic device is provided as a server, fig. 9 is a block diagram of a server 900 according to an exemplary embodiment, where the server 900 may have a relatively large difference due to different configurations or performances, and may include one or more processors (CPUs) 901 and one or more memories 902, where the memory 902 stores at least one program code, and the at least one program code is loaded and executed by the processors 901 to implement the information presentation methods provided by the above method embodiments. Certainly, the server may further have components such as a wired or wireless network interface, a keyboard, and an input/output interface, so as to perform input and output, and the server 900 may further include other components for implementing the functions of the device, which is not described herein again.

In an exemplary embodiment, a computer readable storage medium comprising instructions, such as the memory 802 or the memory 902 comprising instructions, executable by the processor 801 of the terminal 800 or the processor 901 of the server 900 to perform the above method is also provided. Alternatively, the computer readable storage medium may be a ROM, a Random Access Memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like.

A computer program product comprising a computer program which, when executed by a processor, implements the above-described information presentation method.

Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the disclosure disclosed herein. This disclosure is intended to cover any variations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.

It will be understood that the present disclosure is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.

Claims

1. An information display method, characterized in that the information display method comprises:

2. The information presentation method of claim 1, wherein the obtaining at least one piece of session information comprises:

3. The information presentation method of claim 1, wherein the obtaining at least one piece of session information comprises:

4. The information display method according to claim 1, wherein the sending session display requests to the terminals logged in any account of the second type respectively comprises:

5. An information display method, characterized in that the information display method comprises:

6. The information display method is characterized by being applied to an information display system, wherein the information display system comprises a server and one or more terminals;

7. An information presentation device, comprising:

8. An information presentation device, comprising:

9. An electronic device, characterized in that the electronic device comprises:

one or more processors;

a memory for storing the processor executable program code;

wherein the processor is configured to execute the program code to implement the information presentation method of any one of claims 1 to 4 or to implement the information presentation method of claim 5.

10. A computer-readable storage medium, wherein instructions in the computer-readable storage medium, when executed by a processor of an electronic device, enable the electronic device to perform the information presentation method of any one of claims 1 to 4 or perform the information presentation method of claim 5.