CN112423011B

CN112423011B - Message reply method, device, equipment and storage medium

Info

Publication number: CN112423011B
Application number: CN202011288529.XA
Authority: CN
Inventors: 郭树礼; 吕梦天
Original assignee: Beijing Dajia Internet Information Technology Co Ltd
Current assignee: Beijing Dajia Internet Information Technology Co Ltd
Priority date: 2020-11-17
Filing date: 2020-11-17
Publication date: 2022-09-09
Anticipated expiration: 2040-11-17
Also published as: CN112423011A

Abstract

The disclosure relates to a message reply method, a message reply device, message reply equipment and a storage medium, and belongs to the technical field of live broadcast. The method comprises the following steps: acquiring a message sent by a first client, wherein the message is sent to a server by the first client when a live window is displayed, the live window displayed by the first client displays the content transmitted by a second client, and the message comprises a first user account for logging in the first client and a second user account for logging in the second client; sending a message to a management client which is bound by the second user account and used for managing user account login; receiving a reply message returned by the management client; and sending a reply message to the first client according to the first user account. This application need not live broadcast user one-to-one and replies the message, prevents that the message from being omitted, has improved the efficiency of replying the message to strengthen live broadcast user and watched live interaction between the user, improved live broadcast user's appeal, prevent to watch live broadcast user's loss.

Description

Message reply method, device, equipment and storage medium

Technical Field

The present disclosure relates to the field of live broadcast technologies, and in particular, to a message reply method, apparatus, device, and storage medium.

Background

With the rapid development of internet technology and the rising of the live broadcast industry, live broadcast users are getting larger and larger, and many users start live broadcast. In addition, in order to enhance interactivity, when a user plays the messages directly, other users can issue the messages, and the live user can reply the messages. But the message reply in the live broadcast process is easy to disturb the live broadcast rhythm of the live broadcast user, and under the condition that the number of the messages is large, the live broadcast user is difficult to reply each message, so that the omission of the messages is easy to cause.

Disclosure of Invention

The present disclosure provides a message reply method, device, equipment and storage medium, where a management client replies to a message without a live broadcast user, so as to prevent the message from being missed and improve the efficiency of replying to the message.

According to a first aspect of the embodiments of the present disclosure, there is provided a message reply method applied to a server, the method including:

acquiring a message sent by a first client, wherein the message is sent to a server by the first client when a live window is displayed, the live window displayed by the first client displays content transmitted by a second client, and the message comprises a first user account for logging in the first client and a second user account for logging in the second client;

sending the message to a management client which is bound by the second user account and used for managing user account login, wherein the management client is used for acquiring a reply message of the message;

receiving a reply message returned by the management client;

and sending the reply message to the first client according to the first user account.

In some embodiments, the administrative user account to which the second user account is bound comprises administrative user accounts of multiple account types; the sending the message to the management client bound to the second user account and used for managing the user account login comprises the following steps:

classifying the message and determining the message type of the message;

and sending the message to a management client for managing the account login of the user with the account type matched with the message type.

In some embodiments, the classifying the message and determining the message type to which the message belongs includes:

performing semantic analysis on the message, and identifying type keywords contained in the message;

and determining the type to which the type keyword belongs as the message type to which the message belongs.

In some embodiments, the message types to which the message belongs include a disclosure type and a person type; the managing user account bound to the second user account comprises: a first management user account with the account type being a public type and a second management user account with the account type being a personal type;

the sending the message to a management client for managing user account login with the account type matched with the message type comprises the following steps:

when the message belongs to the public type, sending the message to a first management client logged in by the first management user account; alternatively, the first and second liquid crystal display panels may be,

and when the message belongs to the personal type, sending the message to a second management client logged in by the second management user account.

In some embodiments, the sending the message to the management client logged in to the management user account bound to the second user account includes:

selecting the management user account with the largest weight according to the weights of the management user accounts bound by the second user account;

and sending the message to the selected management client for managing the account login of the user.

In some embodiments, before selecting the management user account with the largest weight according to the weights of the management user accounts bound to the second user account, the method further includes:

acquiring the number of messages which are not replied by the management client logged in by each management user account;

determining the proportion of each management user account, wherein the proportion of the management user accounts is the proportion between the number of first unanswered messages and the number of second unanswered messages, the first unanswered messages are messages which are not replied by the management client and are logged in by the management user accounts, and the second unanswered messages are the total number of messages which are not replied by the management client and are logged in by each management user account;

and determining the weight of each management user account according to the proportion of each management user account.

acquiring the average reply time length of a management client logged in by each management user account, wherein the average reply time length is used for indicating the time length required by the management client logged in by the management user account to reply a message;

determining the proportion of each management user account, wherein the proportion of each management user account is the proportion between a first average reply duration and a second average reply duration, the first average reply duration is the average reply duration of a management client logged in by each management user account, and the second average reply duration is the proportion of the sum of the average reply durations of the management clients logged in by each management user account;

In some embodiments, the sending the message to the management client logged in to the management user account bound to the second user account comprises:

and filtering the acquired message according to a filtering condition, and sending the filtered message to the management client.

In some embodiments, after obtaining the message sent by the first client, the method further includes:

and when a preset database comprises a reply message corresponding to the message, sending the reply message to the first client.

and sending a message that no reply message exists in the preset database to the management client.

when a plurality of messages are obtained, dividing the messages with similar semantics into a message set;

generating a representative message of the set of messages;

the sending the message to the management client bound to the second user account and used for managing the user account login comprises the following steps:

and sending the generated representative message to the management client.

In some embodiments, the sending the reply message to the first client according to the first user account includes:

determining a message set corresponding to the representative message;

determining a first user account for each message in the set of messages;

and sending a reply message corresponding to the representative message to the first client logged in by the determined first user account.

In some embodiments, said generating a representative message of said set of messages comprises:

selecting one message from the message set as a representative message of the message set; alternatively, the first and second electrodes may be,

and performing fusion processing on a plurality of messages in the message set to obtain a representative message.

and sending the reply message to each client side displaying a live broadcast window, wherein the live broadcast window displayed by each client side displays the content transmitted by the second client side, and each client side comprises the first client side.

In some embodiments, after sending the message to the management client logged in to the management user account bound to the second user account, the method further includes:

and when a request for refusing to reply sent by the management client is received, sending the message to the management client which is bound by the second user account and logged in by another management user account.

In some embodiments, the server includes a message distribution server and a live server, where the message distribution server is a server connected to the management client, the live server is a server connected to the second client and the first client, the live server is connected to the message distribution server, and the obtaining a message sent by the first client includes:

the message distribution server receives the message sent by the live broadcast server, and the message is sent to the live broadcast server by the first client;

the sending the reply message to the first client according to the first user account includes:

and the message distribution server sends the reply message to the live broadcast server, and the live broadcast server is used for sending the reply message to the first client.

In some embodiments, after sending the reply message to the first client, the method further comprises:

receiving a first interactive message sent by the first client, and sending the first interactive message to the management client; alternatively, the first and second electrodes may be,

and receiving a second interactive message sent by the management client, and sending the second interactive message to the first client.

According to a second aspect of the embodiments of the present disclosure, there is provided a message reply method, applied to a management client, where a management user account logs in the management client, and the management user account is bound to a second user account, the method including:

receiving a message sent by a server, wherein the message is sent to the server by a first client when a live window is displayed by the first client, the live window displayed by the first client displays content transmitted by a second client, and the message comprises a first user account for logging in the first client and a second user account for logging in the second client;

acquiring a reply message of the message;

and sending the reply message to the server, wherein the server is used for sending the reply message to the first client according to the first user account.

In some embodiments, the administrative user account to which the second user account is bound comprises administrative user accounts of multiple account types; the receiving of the message sent by the server includes:

and receiving the message which is sent by the server and matched with the account type of the management client.

In some embodiments, the message types to which the message belongs include a disclosure type and a personal type; the receiving of the message sent by the server and matching the message type with the account type of the management client includes:

when the management user account logged in the management client belongs to the public type, receiving a message which is sent by the server and belongs to the public type; alternatively, the first and second electrodes may be,

and when the management user account logged in the management client belongs to the personal type, receiving the message which is sent by the server and belongs to the personal type.

In some embodiments, the obtaining a reply message to the message includes:

displaying a comment reply interface, wherein the comment reply interface comprises the message;

and responding to the selection operation of the message, and acquiring the input message.

In some embodiments, after receiving the message sent by the server, the method further includes:

and responding to the response rejection operation of the message, and sending a response rejection request to the server, wherein the server is used for sending the message to another management client logged in by the management user account bound to the second user account when receiving the response rejection request.

In some embodiments, after sending the reply message to the server, the method further comprises:

receiving a first interactive message sent by the server, wherein the first interactive message is sent to the server by the first client;

and displaying the first interactive message in an interactive window between the management client and the first client.

In some embodiments, the method further comprises:

acquiring an input second interactive message in an interactive window between the management client and the first client;

and sending the second interactive message to the server, and sending the second interactive message to the first client by the server.

According to a third aspect of the embodiments of the present disclosure, a message reply method is provided, which is applied to a first client, where a first user account logs in to the first client, and the method includes:

displaying a live broadcast window, acquiring a message input in the live broadcast window, wherein the live broadcast window displayed by the first client displays the content transmitted by the second client;

sending the message to the server, wherein the message carries a second user account for logging in the second client;

when a reply message returned by the server for the message is received, displaying the reply message in the live broadcast window;

the server is configured to send the message to a management client that is bound to the second user account and manages user account login, and the management client is configured to send the reply message to the server.

In some embodiments, said displaying said reply message in said live window comprises:

displaying the reply message in a floating manner in the live broadcast window; alternatively, the first and second electrodes may be,

and displaying a display entry in the live broadcast window, and displaying the reply message when the trigger operation of the display entry is detected.

In some embodiments, after displaying the reply message in the live window, the method further comprises:

when the triggering operation of the reply message is detected, displaying an interactive window between the first client and the management client;

and acquiring an input first interactive message in the interactive window, and sending the first interactive message to the server, wherein the server is used for sending the first interactive message to the management client.

In some embodiments, after the obtaining the input first interactive message in the interactive window and sending the first interactive message to the server, the method further includes:

and when a second interactive message sent by the management client is received, displaying the second interactive message in the interactive window.

In some embodiments, the displaying an interaction window between the first client and the management client comprises:

and displaying the live broadcast window in a first interface area of a display interface, and displaying the interactive window in a second interface area of the display interface.

According to a fourth aspect of the embodiments of the present disclosure, there is provided a live broadcast system, including a first client, a second client, a management client, and a server; the first client and the second client are connected through the server, and the management client is connected with the server;

the management client is configured to perform the method according to the second aspect;

the second client is configured to perform the method according to the third aspect;

the server is adapted to perform the method according to the first aspect.

In some embodiments, the server comprises a live server and a message distribution server;

the live broadcast server is connected with the second client and the first client;

the message distribution server is connected with the management client;

the message distribution server is adapted to perform the method according to the first aspect.

According to a fifth aspect of the embodiments of the present disclosure, there is provided a message reply apparatus applied to a server, the apparatus including:

the message acquisition unit is configured to execute acquisition of a message sent by a first client, wherein the message is sent to the server by the first client when a live window is displayed, the live window displayed by the first client displays content transmitted by a second client, and the message comprises a first user account for logging in the first client and a second user account for logging in the second client;

a sending unit, configured to execute sending the message to a management client logged in to a management user account bound to the second user account, where the management client is used to obtain a reply message of the message;

the receiving unit is configured to execute receiving of a reply message returned by the management client;

the sending unit is further configured to execute sending the reply message to the first client according to the first user account.

In some embodiments, the administrative user account to which the second user account is bound comprises administrative user accounts of multiple account types; the transmitting unit includes:

the type determining subunit is configured to classify the message and determine the message type of the message;

and the sending subunit is configured to execute sending the message to a management client for managing the account login of the user with the account type matched with the message type.

In some embodiments, the type determining subunit is configured to perform semantic analysis on the message, and identify a type keyword included in the message; and determining the type to which the type keyword belongs as the message type to which the message belongs.

In some embodiments, the message types to which the message belongs include a disclosure type and a personal type; the managing user account bound to the second user account comprises: a first management user account with the account type being a public type and a second management user account with the account type being a personal type;

the transmitting subunit configured to perform:

when the message belongs to the public type, the message is sent to a first management client logged in by the first management user account; alternatively, the first and second electrodes may be,

In some embodiments, the sending unit is further configured to perform:

In some embodiments, the apparatus further comprises:

the number acquisition unit is configured to acquire the number of messages which are not replied by the management client and are logged in by each management user account;

the proportion determining unit is configured to determine the proportion of each management user account, wherein the proportion of the management user accounts is the proportion between the number of first unreturned messages and the number of second unreturned messages, the first unreturned messages are messages which are not replied by the management client logged in the management user accounts, and the second unreturned messages are the total number of messages which are not replied by the management client logged in each management user account;

and the weight determining unit is configured to determine the weight of each management user account according to the proportion of each management user account.

In some embodiments, the apparatus further comprises:

the time length acquisition unit is configured to acquire the average reply time length of the management client logged in by each management user account, wherein the average reply time length is used for indicating the time length required by the management client logged in by the management user account to reply a message;

the proportion determining unit is configured to determine the proportion of each management user account, wherein the proportion of each management user account is the proportion between a first average reply duration and a second average reply duration, the first average reply duration is the average reply duration of a management client logged in by each management user account, and the second average reply duration is the proportion of the sum of the average reply durations of the management clients logged in by each management user account;

In some embodiments, the sending unit is further configured to filter the obtained message according to a filtering condition, and send the filtered message to the management client.

In some embodiments, the sending unit is further configured to send the reply message to the first client when a preset database includes the reply message corresponding to the message.

In some embodiments, the sending unit is configured to execute sending, to the management client, a message that no reply message exists in the preset database.

In some embodiments, the message obtaining unit includes:

the set dividing subunit is configured to divide the messages with similar semantics into a message set when a plurality of messages are acquired;

a generating subunit configured to perform generating a representative message of the set of messages;

the sending unit is configured to execute sending the generated representative message to the management client.

In some embodiments, the sending unit is configured to perform determining a message set corresponding to the representative message; determining a first user account for each message in the set of messages; and sending a reply message corresponding to the representative message to the first client logged in by the determined first user account.

In some embodiments, the generating subunit is configured to perform:

In some embodiments, the sending unit is configured to perform sending the reply message to each client that displays a live window, the live window displayed by each client displaying content transmitted by the second client, the each client including the first client.

In some embodiments, the apparatus further comprises:

and the forwarding unit is configured to execute sending the message to a management client which is bound by the second user account and is logged in by another management user account when receiving a response rejection request sent by the management client.

In some embodiments, the server includes a message distribution server and a live server, the message distribution server is a server connected to the management client, the live server is a server connected to the second client and the first client, the live server is connected to the message distribution server, and the message distribution server includes the message obtaining unit, the sending unit, and the receiving unit;

the message acquisition unit is configured to perform:

receiving the message sent by the live broadcast server, wherein the message is sent to the live broadcast server by the first client;

the transmitting unit is configured to perform:

and sending the reply message to the live broadcast server, wherein the live broadcast server is used for sending the reply message to the first client.

In some embodiments, the receiving unit is further configured to perform:

According to a sixth aspect of the embodiments of the present disclosure, there is provided a message reply apparatus, applied to a management client, where a management user account logs in the management client, and the management user account is bound to a first user account, the apparatus including:

the receiving unit is configured to execute receiving of a message sent by a server, wherein the message is sent to the server by the first client when a live window is displayed, the live window displayed by the first client displays content transmitted by a second client, and the message comprises a first user account for logging in the first client and a second user account for logging in the second client;

a message acquisition unit configured to perform acquisition of a reply message of the message;

and the message sending unit is configured to execute sending the reply message to the server, and the server is used for sending the reply message to the first client according to the first user account.

In some embodiments, the administrative user account to which the second user account is bound comprises administrative user accounts of multiple account types; the receiving unit is configured to execute receiving of the message sent by the server, wherein the message type of the message matches with the account type of the management client.

In some embodiments, the message types to which the message belongs include a disclosure type and a personal type; the receiving unit is configured to perform:

In some embodiments, the message obtaining unit includes:

the display subunit is configured to execute displaying a comment reply interface, and the comment reply interface comprises the message;

an acquisition subunit configured to perform acquisition of an input message in response to a selection operation on the message.

In some embodiments, the apparatus further comprises:

a request sending unit, configured to execute a reply rejection operation in response to the message, and send a reply rejection request to the server, where the server is configured to send the message to another management client logged in by another management user account bound to the second user account when receiving the reply rejection request.

In some embodiments, the apparatus further comprises:

a receiving unit configured to perform receiving a first interactive message sent by the server, the first interactive message being sent to the server by the first client;

a display unit configured to execute displaying the first interactive message in an interactive window between the management client and the first client.

In some embodiments, the apparatus further comprises:

the message acquisition unit is configured to execute acquisition of an input second interactive message in an interactive window between the management client and the first client;

the message sending unit is configured to execute sending the second interactive message to the server, and the server sends the second interactive message to the first client.

According to a seventh aspect of the embodiments of the present disclosure, there is provided a message reply apparatus, applied to a second client, where a second user account logs in the second client, the apparatus including:

the message acquisition unit is configured to execute displaying of a live broadcast window, and acquire a message input in the live broadcast window, wherein the live broadcast window displayed by the first client displays content transmitted by a second client;

a message sending unit configured to execute sending the message to the server, where the message carries a second user account for logging in the second client;

a display unit configured to display a reply message returned by the server for the message in the live broadcast window when the reply message is received;

In some embodiments, the display unit is configured to perform:

and displaying a display entrance in the live broadcast window, and displaying the reply message when the trigger operation of the display entrance is detected.

In some embodiments, the apparatus further comprises:

the display unit is configured to execute the step of displaying an interaction window between the first client and the management client when the trigger operation of the reply message is detected;

the message sending unit is configured to execute a first interactive message obtained and input in the interactive window, and send the first interactive message to the server, and the server is used for sending the first interactive message to the management client.

In some embodiments, the apparatus further comprises:

the display unit is configured to display a second interactive message in the interactive window when the second interactive message sent by the management client is received.

In some embodiments, the display unit is configured to display the live broadcast window in a first interface area of a display interface, and display the interactive window in a second interface area of the display interface.

According to an eighth aspect of embodiments of the present disclosure, there is provided an electronic apparatus including:

one or more processors;

volatile or non-volatile memory for storing the one or more processor-executable instructions;

wherein the one or more processors are configured to perform the message reply method of the above aspect.

According to a ninth aspect provided by embodiments of the present disclosure, there is provided a non-transitory computer-readable storage medium, wherein instructions of the storage medium, when executed by a processor of an electronic device, enable the electronic device to perform the message reply method according to the above aspect.

According to a tenth aspect of embodiments of the present disclosure, there is provided a computer program product, wherein the instructions of the computer program product, when executed by a processor of an electronic device, enable the electronic device to perform the message reply method according to the above aspect.

The technical scheme provided by the embodiment of the disclosure can have the following beneficial effects:

according to the scheme provided by the embodiment of the disclosure, the second client transmits the content, the content is received by the first client and is displayed in the live broadcast window, the first client can send the message to the server when displaying the live broadcast window, the server can send the message to the management client, the live broadcast user is not required to reply the message, the message is prevented from being omitted, the message reply efficiency is improved, the interaction between the live broadcast user and the live broadcast watching user is enhanced, the attraction of the live broadcast user is improved, and the loss of the live broadcast watching user is prevented.

It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.

Drawings

The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and together with the description, serve to explain the principles of the disclosure.

Fig. 1 is a flow chart illustrating a method of message reply in accordance with an example embodiment.

Fig. 2 is a flow chart illustrating a method of message reply in accordance with an example embodiment.

Fig. 3 is a flow chart illustrating a method of message reply in accordance with an example embodiment.

Fig. 4 is a schematic diagram illustrating a structure of a live system according to an exemplary embodiment.

Fig. 5 is a schematic structural diagram illustrating a live system according to an exemplary embodiment.

Fig. 6 is a flow chart illustrating a method of message reply in accordance with an example embodiment.

Fig. 7 is a diagram illustrating a live window in accordance with an exemplary embodiment.

FIG. 8 is a diagram illustrating a message reply interface in accordance with an exemplary embodiment.

Fig. 9 is a diagram illustrating a live window in accordance with an exemplary embodiment.

Fig. 10 is a flow chart illustrating a method of message reply in accordance with an example embodiment.

Fig. 11 is a flow chart illustrating a method of message reply in accordance with an exemplary embodiment.

Fig. 12 is a flow chart illustrating a method of message reply in accordance with an exemplary embodiment.

Fig. 13 is a schematic structural diagram illustrating a message reply device according to an exemplary embodiment.

Fig. 14 is a schematic structural diagram illustrating another message reply device according to an example embodiment.

Fig. 15 is a schematic structural diagram illustrating a message reply device according to an exemplary embodiment.

Fig. 16 is a schematic structural diagram illustrating another message reply device according to an example embodiment.

Fig. 17 is a schematic diagram illustrating a structure of a message reply apparatus according to an exemplary embodiment.

Fig. 18 is a block diagram illustrating a terminal according to an example embodiment.

Fig. 19 is a schematic diagram illustrating a configuration of a server according to an example embodiment.

Detailed Description

In order to make the technical solutions of the present disclosure better understood by those of ordinary skill in the art, the technical solutions in the embodiments of the present disclosure will be clearly and completely described below with reference to the accompanying drawings.

It should be noted that the terms "first," "second," and the like in the description and claims of the present disclosure and in the above-described drawings are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the disclosure described herein are capable of operation in other sequences than those illustrated or described herein. As used in this disclosure, the terms "each," "plurality," "at least one," "any," and the like, at least one includes one, two, or more than two, and a plurality includes two or more than two, each referring to each of the corresponding plurality, any referring to any one of the plurality. For example, the plurality of elements includes 3 elements, each of which refers to each of the 3 elements, and any one of the 3 elements may refer to any one of the 3 elements, which may be a first element, a second element, or a third element. The implementations described in the exemplary embodiments below are not intended to represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the present disclosure, as detailed in the appended claims.

Fig. 1 is a flowchart illustrating a message reply method applied to a server according to an exemplary embodiment, and referring to fig. 1, the method includes:

101. and acquiring a message sent by the first client.

The message is sent to the server when the first client displays the live window, the content transmitted by the second client is displayed on the live window displayed by the first client, and the message comprises a first user account for logging in the first client and a second user account for logging in the second client. In one embodiment, the content transmitted by the second client is live multimedia content, such as a video stream.

102. And sending a message to a management client which is bound by the second user account and used for managing the user account login.

The management client is used for acquiring a reply message of the message.

103. And receiving a reply message returned by the management client.

104. And sending a reply message to the first client according to the first user account.

According to the method provided by the embodiment of the disclosure, the second client transmits the content, the content is received by the first client and displayed in the live broadcast window, the first client can send the message to the server when displaying the live broadcast window, the server can send the message to the management client, the management user replies to the message by using the management client, the message does not need to be replied by the live broadcast user, the message is prevented from being omitted, the message replying efficiency is improved, the interaction between the live broadcast user and the live broadcast watching user is enhanced, the attraction of the live broadcast user is improved, and the loss of the live broadcast watching user is prevented.

Fig. 2 is a flowchart illustrating a message reply method applied to an administration client, an administration user account logs in the administration client, and the administration user account is bound with a second user account according to an exemplary embodiment, and referring to fig. 2, the method includes:

201. and receiving the message sent by the server.

The message is sent to the server when the first client displays the live broadcast window, the live broadcast window displayed by the first client displays the content transmitted by the second client, and the message comprises a first user account for logging in the first client and a second user account for logging in the second client.

202. And acquiring a reply message of the message.

203. And sending a reply message to the server, wherein the server is used for sending the reply message to the first client.

Fig. 3 is a flowchart illustrating a message reply method applied to a first client, and a first user account is logged in to the first client according to an exemplary embodiment, referring to fig. 3, the method includes:

301. and displaying the live broadcast window and acquiring the message input in the live broadcast window.

And the live broadcast window displayed by the first client displays the content transmitted by the second client.

302. And sending a message to the server, wherein the message carries a second user account for logging in a second client.

303. And when a reply message returned by the server for the message is received, displaying the reply message in the live broadcast window.

The server is used for sending a message to a management client bound by the second user account and used for managing user account login, and the management client is used for sending a reply message to the server.

According to the method provided by the embodiment of the disclosure, the second client transmits the content, the content is received by the first client and displayed in the live broadcast window, the first client can send the message to the server when displaying the live broadcast window, the server can send the message to the management client, the management client replies the message by using the management client, the message does not need to be replied by the live broadcast user, the message is prevented from being omitted, the message replying efficiency is improved, the interaction between the live broadcast user and the live broadcast watching user is enhanced, the attraction of the live broadcast user is improved, and the loss of the live broadcast watching user is prevented.

The method provided by the embodiment of the disclosure is applied to a scene that the client (namely, the second client) of the live broadcast user transmits the content to the client (namely, the first client) accessing the live broadcast room in the live broadcast room, and then the client accessing the live broadcast room can send the message to the server.

Fig. 4 is a schematic diagram of a live broadcast system provided in an embodiment of the present disclosure. Referring to fig. 4, the live system includes a first client 401, at least one second client 402 (fig. 4 takes two second clients 402 as an example), at least one management client 403 (fig. 4 takes three management clients 403 as an example), and a server 404. The first client 401 and the second client 402 both establish a communication connection with the server 404, so that the first client 401 and the second client 402 can interact with each other through the server 404. The management client 403 also establishes a communication connection with the server 404 and is able to interact with the first client 401 and the second client 402 via the server 404.

The second user account logs in the second client 402, and the second client 402 acquires the live content of the first user account and sends the live content to the server 404. The first user account logs in the first client 401, the first client 401 obtains the live content from the server, and displays the live content in the live window of the first client 401, and the audience can watch the live content in the live window of the first client 401. The first client 401 acquires an input message in a displayed live window, sends a message carrying a first user account and a second user account to the server 404, the live server sends a received message to other first clients 401 and second clients 402, and the other first clients 401 and second clients 402 receive the message and display the message in respective live windows. The management user account logs in the management client 403, the management user account is bound with the second user account, and the management client 403 manages the live broadcast room based on the logged-in management user account, for example, the management client 403 receives a message sent by the first client 401 to the server, acquires a reply message of the message, and sends the reply message to the first client 401.

It should be noted that the first client 401 and the second client 402 may be the same type of client, and the difference is that the logged-in user accounts are different. Alternatively, the first client 401 and the second client 402 may be different types of clients, and the functions, interface display styles, and the like of the second client 402 and the first client 401 are also different.

The second client 402 and the management client 403 may be the same type of client, and have a binding relationship between the logged-in user accounts, or the second client 402 and the management client 403 may be different clients, and the second client 402 and the management client 403 not only have a binding relationship between the logged-in user accounts, but also have differences in functions, interface display styles, and the like of the clients.

The terminals where the first client, the second client and the management client are located can be various terminals such as a mobile phone, a tablet computer, a computer and the like, and the server can be a server, a server cluster consisting of a plurality of servers or a cloud computing service center.

In some embodiments, the server includes a live server and a message distribution server, fig. 5 is a schematic diagram of a live system provided by an embodiment of the present disclosure, and referring to fig. 5, the live system includes a first client 501, at least one second client 502 (fig. 5 takes two second clients as an example), at least one management client 503 (fig. 5 takes three management clients as an example), a live server 504, and a message distribution server 505.

The first client 501 and the second client 502 both establish a communication connection with the live broadcast server 504, so that the first client 501 and the second client 502 can interact with each other through the live broadcast server 504. The message distribution server 505 establishes a communication connection with the live broadcast server 504, and the management client 503 establishes a communication connection with the message distribution server 505 and can interact with the first client 401 and the second client 402 through the message distribution server 505.

The first client 401 and the management client 403 may be different types of clients, and the servers connected to the first client 401 and the management client 403 are different, so that the functions, the interface display styles, and the like are also different.

Fig. 6 is a flowchart illustrating a message reply method according to an exemplary embodiment, referring to fig. 6, an interactive body of the method includes a first client, a second client, a management client, and a server, a first user account logs in the first client, a second user account logs in the second client, a management user account logs in the management client, and a management user account is bound with the second user account, the method includes:

601. and the first client acquires the content transmitted by the second client and displays the content in the displayed live broadcast window.

The first user account is used to represent the identity of the first user, and may be a nickname of the first user, a telephone number of the first user, or the like. The second user account logged in the second client is used to indicate the identity of the second user, and may be a nickname of the second user, a telephone number of the second user, or the like.

After the second user account logs in the second client, the second client creates a live broadcast room based on the second user account, the second client acquires the content of the user and sends the content to a live broadcast server, the live broadcast server sends the content to the first client, and the first client displays the content in a live broadcast window. The content transmitted by the second client is video content, audio content and the like.

602. And the first client displays a live broadcast window of the second client and acquires the message input in the live broadcast window.

After the first user account logs in the first client, the first client accesses a live broadcast room opened by the second user account based on the first user account, and at the moment, the first client can display a live broadcast window corresponding to the live broadcast room.

The live broadcast window is provided with a live broadcast room identifier, the live broadcast room identifier represents a live broadcast room opened by the second user account, and the client-side logged in by other user accounts accesses the live broadcast room and can display the live broadcast window with the same live broadcast room identifier.

When a first user watches live broadcast through a live broadcast window, the first user issues a message through the live broadcast window, and a first client can acquire the message input by the first user in the live broadcast window of a live broadcast room.

In some embodiments, the live window includes an input box, and if the first client detects an input operation in the input box, the input message is obtained in response to the input operation.

For example, as shown in fig. 7, a live screen is displayed in a live window, an input box is displayed in a lower area of the live window, a user inputs a message in the input box, and the first client transmits the acquired message.

603. The first client sends a message to the server.

Wherein the message carries the first user account and the second user account. After the server acquires the message, a first client side for sending the message is determined based on the first user account, and a live broadcast room to which the message belongs is determined based on the second user account in the message. In one embodiment, a second user account logs in a second client, a live broadcast window of the second client has a live broadcast room identifier, the second user account has a corresponding relation with the live broadcast room identifier, and the identifier of the live broadcast room to which the message belongs can be determined to be the live broadcast room identifier corresponding to the second user account through the second user account. In some embodiments, the message further includes a first user account for logging in the first client, and the user who sends the message is indicated through the first user account.

604. The server acquires the message sent by the first client and sends the message to the management client bound to the second user account and used for managing the user account login.

In the embodiment of the present disclosure, the first client accessing the live broadcast room of the second client can send a message, and the server receives the message sent by the first client and then sends the message to the connected second client and other first clients. The message sent by the first client is a comment message or other types of messages.

In some embodiments, the first client includes a plurality of first clients, and each first client sends a message to the server, and then the server acquires the messages sent by the plurality of first clients and sends the messages to the management client, which is bound to the second user account and manages the user account login.

In the embodiment of the disclosure, the server acquires the message sent by the first client, distributes the acquired message to the management client, and the management client can reply based on the acquired message.

The management client logs in a management user account, and the management user account is bound with the second user account, so that the management user account serves the bound second user account and can reply a message carrying the second user account. In some embodiments, the management client is a live helper client, or may be other types of clients.

In some embodiments, the management user account bound to the second user account includes management user accounts of multiple account types, users of the management user accounts of different account types can reply messages belonging to different message types, and before the server sends a message to the management client registered in the management user account, the server needs to determine the message type to which the message belongs, and then sends the message to the management client registered in the management user account of the account type matched with the message type.

In the embodiment of the disclosure, each account of the management user is provided with an account type identifier, different account type identifiers are used for indicating that the account of the management user belongs to different account types, and the server can acquire the message type identifier of the message after determining the message type to which the message belongs, thereby determining the account type identifier corresponding to the message type identifier, and sending the message to the management client logged in by the account of the management user corresponding to the determined account type identifier.

In another embodiment, each administrative user account is provided with account information, which includes one or more attributes. One attribute is an account type attribute and can represent the account type of the account of the management user.

In some embodiments, the server performs semantic analysis on the message, identifies a type keyword contained in the message, and determines the type to which the type keyword belongs as the message type to which the message belongs.

The server stores a database, and after the server acquires the message, the server performs semantic analysis on the message to acquire at least one keyword included in the message, and then determines the similarity between each keyword and the type keyword included in the database. If the determined similarity is greater than the preset similarity, determining the type key words corresponding to the similarity greater than the preset similarity as the type key words of the message, and determining the type of the type key words as the message type of the message. The database comprises type keywords and the type of each type keyword, and the preset similarity is set by a server, or set by an operator, or set by other modes.

In other embodiments, the server invokes a classification model to classify the message to obtain the message type to which the message belongs. For example, the classification model is used for classifying the message, outputting a classification identifier of the message, and determining the message type of the message according to the classification identifier.

The classification model is a logistic regression model, a decision tree model, a random forest model, a gradient lifting tree model, a multilayer perceptron model and the like, and the type of the model is not limited in the embodiment of the disclosure.

In one possible implementation, the types to which the message belongs include a public type and a personal type. Messages can be classified into public types and personal types by invoking classification models. For example, when the classification model is called to classify the messages, the classification identification of each message is input. For example, the classification identifier output by the classification model includes a first identifier and a second identifier, the first identifier indicates that the message is of the public type, and the second identifier indicates that the message is of the personal type.

Before calling the classification model to classify the message, the server needs to train the classification model, and the process of training the classification model includes: the method comprises the steps of firstly constructing an initial classification model, obtaining sample messages and sample classification identifications of each sample message, inputting the sample messages into the classification model, obtaining output actual classification identifications, adjusting parameters of the classification model according to the difference between the sample classification identifications and the actual classification identifications of the sample messages, and finishing training of the classification model when the classification model is converged.

In some embodiments, the message type to which the message belongs includes a public type and a personal type, and the managing user account to which the second user account is bound includes: the account type of the first management user account is public and the account type of the second management user account is personal.

In some embodiments, if the account type of the management user account is the public type, it indicates that the management user corresponding to the management user account is an operator, and if the account type of the management user account is the personal type, it indicates that the management user corresponding to the management user account is a customer service provider.

Before sending the message to the management client, the server classifies the message, determines whether the message belongs to a public type or a personal type, and then sends the message to the management client logged in by the management user account of the corresponding account type according to the account type of the management user account.

In some embodiments, the server sending the message to the management client according to the type to which the message belongs includes the following two cases:

the first method comprises the following steps: and when the message belongs to the public type, sending the message to a first management client for logging in the first management user account.

And the second method comprises the following steps: and when the message belongs to the personal type, sending the message to a second management client logged in by a second management user account.

According to the method provided by the embodiment of the disclosure, since different managers have different knowledge and different strong fields, according to the type of the message to which the message belongs, the message is sent to the management client logged in by the management user account matched with the type of the message, so that the message is handed to the manager who is strong in replying the message, the manager can reply the message accurately, the situation of replying errors is prevented, and the accuracy of replying the message is further improved.

In other embodiments, the number of the management user accounts associated with the second user account includes a plurality of management user accounts, and when sending a message to the management client logged in by the management user account, the management user account to which the message is to be replied needs to be selected according to the weight of the management user account.

In some embodiments, the server selects the management user account with the largest weight according to the weights of the management user accounts bound to the second user account, and sends a message to the management client logged in by the selected management user account.

Wherein, the determining the weight of the plurality of management user accounts bound by the second user account comprises any one of the following modes:

the first mode is as follows: the method comprises the steps of obtaining the number of messages which are not replied by a management client and are logged in by a plurality of management user accounts, determining the proportion of each management user account, and determining the weight of each management user account according to the proportion of each management user account.

The proportion of the management user accounts is the proportion between the number of first messages which are not replied and the number of second messages which are not replied, the first messages which are not replied are messages which are not replied by the management client and are logged in by the management user accounts, and the second messages which are not replied are the total number of messages which are not replied by the management client and logged in by each management user account.

The server determines the proportion of the management user account according to the number of messages which are not replied by the management client and are logged in by the management user account, and then determines the weight of the management user account according to the proportion of the management user account, wherein the determined weight of each management user account is in a negative correlation with the proportion, namely the larger the proportion of each management user account is, the smaller the determined weight is, the smaller the proportion of each management user account is, and the larger the determined weight is. This is due to: when the management user account is in a working state, the management user account can process messages, if the number of messages which are not currently replied by the management client terminal logged in by the management user account is too large, the current task of the management user account is too large and is not suitable for receiving new messages for replying, a small weight is determined for the management user account, and if the number of messages which are not currently replied by the management client terminal logged in by the management user account is small, the current task of the management user account is small, the new messages can be continuously received for replying, and a large weight is determined for the management user account.

For example, if the management user account bound to the second user account includes a management user account a, a management user account B, and a management user account C, the obtained proportion of the management user account a is 0.5, the proportion of the management user account B is 0.4, the proportion of the management user account C is 0.1, the weight of the obtained management user account a is determined to be 0.1, the weight of the management user account B is 0.4, and the weight of the management user account C is 0.5, it can be seen that the determined weight of the management user account and the proportion are in a negative correlation relationship.

The second mode is as follows: the method comprises the steps of obtaining average reply duration of a plurality of management user accounts logged in a management client, determining the proportion of each management user account, and determining the weight of each management user account according to the proportion of each management user account.

The management user account is divided into a first average reply duration and a second average reply duration, wherein the management user account is divided into a first average reply duration and a second average reply duration, the first average reply duration is the average reply duration of the management client logged in by the management user account, and the second average reply duration is the sum of the average reply durations of the management clients logged in by the management user accounts.

The average reply time length is used for indicating the time length required by the management client for managing the account login of the user to reply one message. In the embodiment of the present disclosure, in the process of replying a message, the management client records the time length used for replying each message, and the time length required for averagely replying one message by each management client can be determined according to the recorded time length.

After the server determines the proportion of the management user account according to the average reply duration of the management client logged in by each management user account, the server determines the weight of the management user account according to the proportion of the management user account, and the determined weight of each management user account is in a negative correlation with the proportion, namely: the larger the proportion of each management user account is, the smaller the determined weight is, and the smaller the proportion of each management user account is, the larger the determined weight is. This is due to: the average reply time lengths required by different management users for replying messages when the different management users use the management user accounts to log in the management client to reply the messages are different, so that the different average reply time lengths of the different management clients represent different processing capacities of the different management users, if the average reply time length of the messages replied by the management clients logged in by the management user accounts is longer, the reply speed of the management clients logged in by the management user accounts is slower, a small weight is determined for the management user accounts, and the average reply time length of the messages replied by the management clients logged in by the management user accounts is shorter, the reply speed of the management clients logged in by the management user accounts is faster, and a large weight is determined for the management user accounts.

For example, if the management user account bound with the second user account includes a management user account a, a management user account B, and a management user account C, the obtained proportion of the management user account a is 0.5, the proportion of the management user account B is 0.4, the proportion of the management user account C is 0.1, the weight of the management user account a obtained by determining is 0.1, the weight of the management user account B is 0.4, and the weight of the management user account C is 0.5, it can be seen that the weight of the management user account and the proportion are in a negative correlation relationship.

It should be noted that the above two manners may be combined, and the weight for managing the user account is determined according to the combined manner. Illustratively, the scheme combining the two modes is as follows:

the server determines the first weight of each management user account according to the number of messages which are not replied by the management client logged in by each management user account in the first mode, determines the second weight of each management user account according to the average reply duration of the management client logged in by each management user account in the second mode, and calculates the product of the first weight and the second weight of each management user account to obtain the weight of each management user account.

The embodiment of the disclosure can determine the weight of each management user account, and if the larger the weight of the management user account is, the higher the efficiency of the management user account for replying the message is, the message is sent to the management client logged in by the management user account with the larger weight, and the management user can quickly complete the reply to the message, thereby improving the efficiency of replying the message.

In other embodiments, the acquired message is filtered according to the filtering condition, and the filtered message is sent to the management client.

In the process that the first client displays the live window, the first client sends various messages to the server, after the server acquires the messages, part of the messages do not need to be replied, and the messages which do not need to be replied need to be filtered, so the messages are filtered firstly, and the filtered messages are sent to the management client.

Illustratively, the message includes a violent message, a personal attack message, a pornographic message, a government affair message, a non-consulting message and the like, all of which need not reply, and the server directly filters the messages of the types.

In one possible implementation, the message is filtered by using an algorithm with a filtering function, such as a keyword filtering algorithm, a semantic analysis algorithm, or the like.

Illustratively, the acquired message is compared with a filter word, and if the message is matched with the filter word, the matched message is filtered. Or, the embodiment of the present disclosure may also filter the message that meets the target condition in other manners, which is not limited in the embodiment of the present disclosure.

The message can be filtered to prevent the message which does not need to be replied from being sent to the management client, so that the resource utilization rate is improved, and the accuracy rate of the message sending is further improved.

In other embodiments, when the preset database includes a reply message corresponding to the message, the reply message is sent to the first client.

The preset database stores messages and reply messages corresponding to the messages, and if the acquired messages include the messages with the reply messages, the reply messages of the messages are sent to the first client side without the need of replying the messages by the management client side.

In a possible implementation manner, an intelligent robot is installed in the server, a preset database is stored in the intelligent robot, the server calls the intelligent robot after obtaining a message, if the intelligent robot determines that the preset database includes a reply message of the message, the reply message of the message is sent to the first client, if the preset database does not include the reply message of the message, the intelligent robot notifies the server of the message not included, and the server executes the above process again and sends the message to the management client.

In the embodiment of the present disclosure, if there is no message in the preset database for replying the message, it indicates that the message needs to be replied by the management client, and sends the message in the preset database for replying the message to the management client.

The manner of sending the message to the management client is the same as that of sending the message to the management client in the above process, and is not described herein again.

According to the embodiment of the invention, the message with the reply message can be searched from the preset database firstly, and the first user account can be replied automatically, so that the processing resource is saved, and the reply efficiency of the message is improved.

It should be noted that, the embodiment of the present disclosure is only described by taking as an example that a message that no reply message exists in the preset database is sent to the management client. In another embodiment, the messages can be classified first, then the messages without the reply message are selected from the messages belonging to the public class, and then the messages without the reply message in the messages belonging to the public class and the messages belonging to the personal class are sent to the management client.

605. And the management client receives the message sent by the server.

The server can send a message to the management client through step 604, and the management client needs to receive the message sent by the server.

In some embodiments, the server classifies the messages, determines a matched management client for managing user account login based on the message type to which the messages belong, and sends the messages to the management client, so that the management client receives the messages which are sent by the server and matched with the account type of the management client in the message type to which the messages belong.

And if the management user account bound by the second user account comprises management user accounts of various account types, the server sends a message matched with the account type of the management user account, and the client logged in by the management user account receives the message sent by the server.

In a possible implementation manner, the message types of the message comprise a public type and a personal type, and the management client receives the messages belonging to different message types according to different message types.

Exemplarily, when the management user account of the login management client belongs to the public type, receiving a message which is sent by the server and belongs to the public type;

or when the management user account of the login management client belongs to the personal type, receiving a message which is sent by the server and belongs to the personal type.

It should be noted that, the embodiments of the present disclosure are only described by taking the example of distributing the message to the management client. In another embodiment, if the management client refuses to reply to the received message, the message can also be sent to other management clients through the server.

In some embodiments, the management client sends a request for refusing to reply to the message to the server in response to the operation for refusing to reply to the message, and when the server receives the request for refusing to reply, the management client sends the message to another management client logged in by another management user account bound to the second user account.

In some embodiments, the management client displays a plurality of messages, sets the message to a selection state in response to a selection operation on any one message, then displays other management user accounts bound to a second user account in response to a reply rejection operation on the message, sends a reply rejection request to the server in response to a selection operation on any one management user account, where the reply rejection request includes the management user account, and then the server sends the message to the management client logged in by the management user account included in the reply rejection request according to the received reply rejection request.

In other embodiments, the management client displays a plurality of messages, sets the messages to a selection state in response to selection operation of any message, sends a response rejection request to the server in response to response rejection operation of the messages, and the server selects a management user account and sends a message to the management client logged in by the management user account according to the received response rejection request and the weight of other management user accounts.

606. The management client acquires a reply message of the message.

The management client displays the message, and the manager can input the reply message according to the message and acquire the reply message.

In some embodiments, a comment reply interface is displayed, an input message is obtained in response to a selection operation on the message, and the input message is determined as a reply message corresponding to the message.

The comment reply interface comprises messages, a manager can execute selection operation on any message, the management client detects the selection operation, then obtains input messages input by the manager, and determines the detected input messages as reply messages corresponding to the selected messages.

For example, as shown in FIG. 8, multiple messages are included in the comment reply interface: and when the management client detects the selection operation of the message 1, displaying an input box at the bottom, and further acquiring a reply message in the input box.

607. And the management client sends a reply message to the server.

608. And the server receives a reply message returned by the management client.

609. And the server sends a reply message to the first client according to the first user account.

After the management client sends the reply message to the server, the server sends the reply message to the first client sending the message, and a user of the subsequent first client can check the reply message of the message.

In some embodiments, after the management client sends a reply message of the message to the server, the server sends the reply message to the first client logged in by the first user account. At this point, the reply sent by the administration client is viewed only by the user using the first client.

In one possible implementation manner, the management client sends the reply message and the first user account to the server, and the server sends the reply message to the first client logged in by the first user account based on the received first user account.

In another possible implementation manner, the server sends a reply message to each client displaying a live window, the live window displayed by each client displays the content transmitted by the second client, and each client comprises the first client.

In some embodiments, the server may need to classify messages first, resulting in messages of the public type and messages of the personal type. And if the server confirms that the message belongs to the message of the public type, the server sends a reply message of the public type to each client displaying the live broadcast window after the management client sends the reply message of the public type to the server. If the server determines that the message belongs to the personal type, after the management client sends a reply message of the message to the server, the server sends the reply message to a first client which logs in a first user account which sends the message.

610. And when the first client receives the reply message returned by the server, displaying the reply message in the live window.

And the server sends a reply message of the message to the first client, and the first client displays the reply message in the live broadcast window after receiving the reply message.

In the embodiment of the present disclosure, the first client may display the reply message in a plurality of manners as follows:

(1) and displaying the reply message in a floating mode in the live broadcast window.

In some embodiments, after the first client receives the reply message, the reply message appears from the right side of the live window, and the hover moves to the left side of the live window to disappear, so as to display the reply message.

For example, the reply message is displayed in a live window in a bullet screen manner, or otherwise displayed in a live window.

In other embodiments, the reply message is displayed in a flyout window in the live window. For example, the first client hovers a card in the live window, including the message and the corresponding reply message in the card.

For example, as shown in fig. 9, a floating window is displayed in a floating manner in a live broadcast window, a message and a corresponding reply message are displayed through the floating window, a close option is also displayed in the floating window, and if a trigger operation on the close option is detected, the floating window is closed.

(2) And displaying a display entry in the live window, and displaying a reply message when the trigger operation of the display entry is detected.

The display entry is used for indicating an entry for displaying a reply message, after the server sends the reply message of the message to the first client, the first client displays the display entry in the live broadcast window, if the user needs to check the message, the display entry is triggered, and the first client detects the triggering operation of the display entry and displays the reply message.

It should be noted that, the embodiments of the present disclosure are only described by taking the server to execute the steps as an example. In another embodiment, the server includes a live server and a message distribution server, then step 603 is to send a message to the live server for the first client, and step 604 is replaced with: and the message distribution server receives the message sent by the live broadcast server. The first client sends a message to a live broadcast server, and the live broadcast server is a server connected with the second client and the first client. The server in steps 605-608 is a message distribution server, and step 609-610 is replaced by: and the message distribution server sends a reply message to the live broadcast server, and the live broadcast server is used for sending the reply message to the first client.

According to the method provided by the embodiment of the disclosure, the second client transmits the content, the content is received by the first client and displayed in the live broadcast window, the first client can send the message to the server when displaying the live broadcast window, the server can send the message to the management client, the live broadcast user does not need to reply the message, the message is prevented from being omitted, the message reply efficiency is improved, the interaction between the live broadcast user and the live broadcast watching user is enhanced, the attraction of the live broadcast user is improved, and the loss of the live broadcast watching user is prevented.

In addition, according to the method provided by the embodiment of the present disclosure, since different managers have different mastered knowledge and different strong fields, according to the type to which the message belongs, the message is sent to the management client logged in by the management user account matched with the type of the message, so as to hand the message to the manager who is skilled in replying the message, and the manager can reply the message accurately, thereby preventing a reply error from occurring, and further improving the accuracy of replying the message.

In addition, the embodiment of the disclosure can determine the weight of each management user account, and if the larger the weight of the management user account is, the higher the efficiency of the management user account for replying the message is, the message is sent to the management client logged in by the management user account with the larger weight, and the management user can quickly complete the reply to the message, thereby improving the efficiency of replying the message.

In addition, the message can be filtered, so that the message which does not need to be replied is prevented from being sent to the management client, the resource utilization rate is improved, and the accuracy of message sending is improved.

In addition, the embodiment of the disclosure can search the preset database for the message with the reply message, and automatically reply to the first user account, thereby saving processing resources and improving the reply efficiency of the message.

In the above embodiment, the server can classify and filter the messages and then send the messages to the first client, but in the embodiment of the present disclosure, how the server groups the messages is described. Fig. 10 is a flowchart illustrating a message reply method according to an example embodiment, referring to fig. 10, the method including:

1001. and the first client acquires the content transmitted by the second client and displays the content in the displayed live broadcast window.

1002. And the first client acquires the message input in the live window when displaying the live window of the second client.

1003. The first client sends a message to the server.

Wherein, the steps 1001-1003 are the same as the steps 601-603 in the above embodiment, and are not described herein again.

1004. When the server acquires the plurality of messages, dividing the messages with similar semantics into a message set.

In the embodiment of the present disclosure, after acquiring a plurality of messages, the server may cluster the plurality of messages to divide the plurality of messages into at least one message set, where the plurality of messages in each message set are all similar messages.

In some embodiments, for the obtained plurality of messages, the similarity between any two messages is obtained, and then whether the two messages are similar or not is determined according to the similarity between every two messages, so as to divide the similar plurality of messages into one message set.

In some embodiments, after the similarity between any two messages is obtained, if the determined similarity is greater than a preset threshold, it is determined that the two messages are similar, and if the determined similarity is not greater than the preset threshold, it is determined that the two messages are not similar, and it is determined whether the messages are similar by judging whether the obtained similarity is greater than the preset threshold, so as to divide the similar messages into a message set.

The method for obtaining the similarity between the messages includes cosine similarity, jaccard similarity, or other types of similarities, which is not limited in the embodiments of the present disclosure. The preset threshold is set by the server, or by the operator, or in other ways. For example, the predetermined threshold value may be 0.8, 0.85, or other values.

1005. The server generates a representative message of the set of messages.

In this embodiment of the present disclosure, messages included in each message set are similar, and a reply can be performed by using the same reply message, so that the server generates one representative message of the message set, and then takes the reply message of the representative message as a reply message of each message included in the message set.

In some embodiments, the representative message is generated in any of the following ways:

the first mode is as follows: and selecting one message from the message set as a representative message of the message set.

For example, after dividing a plurality of messages into a message set, the server randomly selects a message from the message set as a representative message of the message set. Or, the message positioned at the first position is selected from the messages to be used as the representative message of the message set. For example, the messages in the message set are arranged according to the sequence of the sending time, or according to the sequence of the initials of the messages, or according to other modes. The embodiment of the present disclosure can also acquire the representative message in other manners, and the embodiment of the present disclosure is not limited.

The second mode is as follows: and carrying out fusion processing on a plurality of messages in the message set to obtain a representative message.

In some embodiments, a sentence vector of each message in a message set is obtained, an average sentence vector of the message set is determined according to the sentence vector of each message, a message corresponding to the average sentence vector is further determined, and the message is determined as a representative message of the message set.

For example, the message set includes a message a and a message B, where the message a is "what color is in the clothing," and the message B is "a color bar that says clothing to me," and then, after obtaining an average sentence vector from the office vectors of the message a and the message B, the average vector determines what color is in the clothing represents the message.

1006. And the server sends a representative message to the management client which is bound by the second user account and manages the user account login.

In one embodiment, the representative message has a correspondence with the message set, and the server records the correspondence between the message representation of the representative message and the message set identification.

1007. The management client receives the representative message sent by the server.

1008. The management client obtains a reply message representing the message.

1009. And the management client sends a reply message to the server.

In one embodiment, the reply message includes a message identifier representing the message, and the message identifier is used to represent the representative message corresponding to the reply message.

1010. The server receives the reply message.

Wherein, the steps 1006 and 1010 are similar to the steps 604 and 608 in the above embodiment, and are not described herein again.

1011. The server determines a message set corresponding to the representative message, determines a first user account of each message in the message set, and sends a reply message corresponding to the representative message to a first client logged in by the determined first user account.

In the embodiment of the present disclosure, the reply message representing the message is a reply message of each message in the message set, and the server needs to send the reply message to the first client that sends each message.

1012. And when the first client receives the reply message returned by the server, displaying the reply message in the live broadcast window.

Step 1012 is similar to step 610 in the above embodiment, and is not described herein again.

It should be noted that, the scheme for uniformly replying to each message set in the embodiment of the present disclosure may be combined with the embodiment of fig. 6, and the embodiment of the present disclosure does not limit the combining manner.

According to the method provided by the embodiment of the disclosure, a plurality of similar messages are divided into a message set, and it is determined that messages in the same message set correspond to the same reply message, so that only one reply message is needed to complete the reply of the messages included in the message set, the number of the reply messages is reduced, and the efficiency of replying the messages is further improved.

The above two embodiments respectively illustrate that the first client displays a reply message corresponding to the message, and the following embodiments illustrate that the first client can perform other operations to interact with the management client after displaying the reply message in the live broadcast window, and the interaction between the first client and the management client will be described below. Fig. 11 is a flowchart illustrating a message reply method according to an example embodiment, referring to fig. 11, the method including:

1101. and when the first client detects the trigger operation of the reply message, displaying an interaction window between the first client and the management client.

In the embodiment of the present disclosure, after the first client displays the reply message, if the user needs to continuously inquire other problems, the interactive window between the first client and the management client may be displayed by triggering the reply message, and then the first client and the management client may send the interactive message through the interactive window.

In some embodiments, the first client displays a live window in a first interface area of the display interface and displays an interactive window in a second interface area of the display interface. The display interface comprises a first interface area and a second interface area. The first interface region is located on the upper side of the second interface region, or the first interface region is located on the left side of the second interface region, or the first interface region and the second interface region are in other positional relationships, which is not limited in the embodiment of the disclosure.

In the embodiment of the disclosure, the first client displays the live broadcast window and the interactive window at the same time, so that the user can communicate with the manager while watching the live broadcast, and the communication efficiency is improved without influencing the live broadcast watching.

In other embodiments, the first client displays an interactive window in the display interface, and the live window is displayed in a floating manner on the interactive window. The first client displays the interactive window in the display interface, the live broadcast window which is being displayed can be reduced to the suspended live broadcast window at the moment, the live broadcast window is displayed in the interactive window in a suspended mode, and the communication efficiency can be improved under the condition that live broadcast watching is not influenced.

1102. The first client acquires the input first interactive message in the interactive window and sends the first interactive message to the server.

The first client displays an interactive window, a user of a terminal where the first client is located executes input operation in the interactive window, the first client responds to the input operation, obtains a first interactive message corresponding to the input operation, and sends the first interactive message to the server.

When sending the first interactive message, the first client also carries the management user account corresponding to the first interactive message so as to indicate that the receiver of the first interactive message is the management client logged in by the management user account. In addition, the first user account corresponding to the first interactive message is also carried to indicate that the sender of the first interactive message is the first client logged in by the first user account.

1103. The server receives a first interactive message sent by the first client and sends the first interactive message to the management client.

In the embodiment of the present disclosure, after receiving a first interactive message sent by a first client, a server can determine a management user account corresponding to the first interactive message, and further can send the first interactive message to a management client logged in by the management user account.

1104. The management client receives a first interactive message sent by the server.

1105. The management client displays the first interactive message in an interactive window between the management client and the first client.

And the management client displays an interactive window between the management client and the first client, and displays the received first interactive message in the displayed interactive window if the management client receives the first interactive message sent by the server.

1106. And the management client acquires the input second interactive message in an interactive window between the management client and the first client.

1107. And the management client sends a second interactive message to the server.

1108. And the server receives a second interactive message sent by the management client and sends the second interactive message to the first client.

1109. And when receiving a second interactive message sent by the management client, displaying the second interactive message in the interactive window.

In the embodiment of the present disclosure, the management client and the first client are in an interactive state, the management client and the first client can send an interactive message to each other, and after the management client receives the first interactive message in step 1101 and 105, the management client can also send a second interactive message to the first client, so as to complete a reply to the first interactive message sent by the first client.

In the process of displaying an interactive window between the management client and the first client, if an input operation is detected, a second interactive message corresponding to the input operation is acquired, the second interactive message is sent to the server, the server can send the second interactive message to the first client, and the first client displays the second interactive message.

The embodiment of the present disclosure is only described by taking an example of one interaction between the management client and the first client, and step 1102-1109 can be executed multiple times to complete multiple interactions between the management client and the first client.

It should be noted that, step 1106 and 1109 are optional, and if the management client does not need to reply to the first interactive message after receiving the first interactive message and displaying the first interactive message, step 1106 and 1109 need not to be executed again.

In the embodiment of the present disclosure, the step 1101-1109 may be combined with the embodiment of fig. 6 and fig. 10, the reply message of the message sent by the first client may be obtained through the embodiment, and after the first client displays the reply message, the step 1101-1109 is executed to implement the interaction between the first client and the management client.

For example, as shown in fig. 12, the server obtains a message in a live broadcast room, filters the obtained message, and classifies the filtered message to determine a message belonging to an open type and a message belonging to an individual type, the message belonging to the open type that can be automatically replied is intelligently replied by the intelligent robot, the message belonging to the open type that cannot be automatically replied is sent to a management client logged in by a management user account belonging to the open type, an operator replies to the message by using the management client, and a reply message is sent to the first client. In addition, a message belonging to the personal type needs to be sent to the management client logged in by the management user account belonging to the personal type, and the customer service personnel replies to the message by using the management client and sends a reply message to the first client. The first client also communicates instant messages with the administration client (e.g., the user has a conversation with the administration user via the respective logged-on client).

According to the method provided by the embodiment of the disclosure, the message displayed by the first client is triggered to display and manage the interactive window of the client, and then the interactive message can be sent between the first client and the management client based on the interactive window, so that the efficiency of communication between the first client and the management client is improved, the efficiency of interaction between audiences and the anchor is improved, the management client can reply the message in time, the interaction with a user watching live broadcast can be enhanced, and the viscosity of the live broadcast room is improved.

Fig. 13 is a schematic structural diagram illustrating a message reply device according to an exemplary embodiment. Referring to fig. 13, the apparatus is applied to a server, and includes:

a message obtaining unit 1301, configured to obtain a message sent by a first client, where the message is a message sent by the first client to a server when a live window is displayed, and the live window displayed by the first client displays content transmitted by a second client, where the message includes a first user account for logging in the first client and a second user account for logging in the second client;

a sending unit 1302, configured to execute sending a message to a management client logged in by a management user account bound to a second user account, where the management client is configured to obtain a reply message of the message;

a receiving unit 1303 configured to perform receiving of a reply message returned by the management client;

the sending unit 1302 is further configured to execute sending a reply message to the first client according to the first user account.

In some embodiments, the administrative user account to which the second user account is bound comprises administrative user accounts of multiple account types; referring to fig. 14, the transmitting unit 1302 includes:

a type determining subunit 13021 configured to perform classification on the message and determine a message type to which the message belongs;

a sending subunit 13022 configured to perform sending of the message to the management client that manages the user account login whose account type matches the message type.

In some embodiments, the type determining subunit 13021 is configured to perform semantic analysis on the message, and identify a type keyword included in the message; and determining the type of the type keyword as the message type of the message.

In some embodiments, the message types to which the message belongs include a disclosure type and a person type; the managing user account bound to the second user account includes: a first management user account with the account type being a public type and a second management user account with the account type being a personal type;

a transmitting subunit 13022 configured to perform:

when the message belongs to the public type, the message is sent to a first management client terminal logged in by a first management user account; alternatively, the first and second electrodes may be,

and when the message belongs to the personal type, sending the message to a second management client logged in by a second management user account.

In some embodiments, the sending unit 1302 is further configured to perform:

selecting a management user account with the maximum weight according to the weights of a plurality of management user accounts bound by the second user account;

and sending a message to the selected management client for managing the account login of the user.

In some embodiments, referring to fig. 14, the apparatus further comprises:

a number obtaining unit 1304 configured to perform obtaining the number of messages which are not replied by the management client logged in by each management user account;

a ratio determining unit 1305 configured to determine a ratio of each management user account, where the ratio of the management user accounts is a ratio between the number of first un-replied messages and the number of second un-replied messages, the first un-replied messages are messages that are not replied by the management client logged in by the management user accounts, and the second un-replied messages are the total number of messages that are not replied by the management client logged in by each management user account;

and a weight determining unit 1306 configured to determine a weight of each management user account according to a proportion of each management user account.

In some embodiments, referring to fig. 14, the apparatus further comprises:

a duration obtaining unit 1307 configured to perform obtaining of an average reply duration of the management client logged in by each management user account, where the average reply duration is used to indicate a duration required by the management client logged in by the management user account to reply to one message;

a ratio determining unit 1305 configured to perform determining a ratio of each management user account, where the ratio of the management user accounts is a ratio between a first average reply duration and a second average reply duration, the first average reply duration is an average reply duration of a management client to which the management user account logs in, and the second average reply duration is a ratio of a sum of average reply durations of the management clients to which each management user account logs in;

In some embodiments, the sending unit 1302 is further configured to perform filtering on the acquired message according to the filtering condition, and send the filtered message to the management client.

In some embodiments, the sending unit 1302 is further configured to send a reply message to the first client when the preset database includes the reply message corresponding to the message.

In some embodiments, the sending unit 1302 is configured to execute sending, to the management client, a message that no reply message exists in the preset database.

In some embodiments, referring to fig. 14, the message obtaining unit 1301 includes:

a set dividing subunit 13011 configured to, when multiple messages are acquired, divide the messages with similar semantics in the multiple messages into one message set;

a generating subunit 13012 configured to execute generating a representative message of the message set;

a sending unit 1302 configured to perform sending the generated delegate message to the management client.

In some embodiments, the sending unit 1302 is configured to perform determining a message set corresponding to the representative message; determining a first user account of each message in the message set; and sending a reply message corresponding to the representative message to the determined first client logged in by the first user account.

In some embodiments, the generating sub-unit 13012 is configured to perform:

and carrying out fusion processing on a plurality of messages in the message set to obtain a representative message.

In some embodiments, the sending unit 1302 is configured to perform sending a reply message to each client displaying a live window, the live window displayed by each client displaying content transmitted by a second client, each client including a first client.

In some embodiments, referring to fig. 14, the apparatus further comprises:

a forwarding unit 1308 configured to perform, when receiving a response rejection request sent by the management client, sending a message to the management client logged in by another management user account bound to the second user account.

In some embodiments, the server includes a message distribution server and a live server, the message distribution server is a server for managing connection of the client, the live server is a server for connecting the second client and the first client, the live server is connected with the message distribution server, and the message distribution server includes a message acquisition unit, a sending unit, and a receiving unit;

a message obtaining unit 1301 configured to perform:

receiving a message sent by a live broadcast server, wherein the message is sent to the live broadcast server by a first client;

a sending unit 1302 configured to perform:

and sending a reply message to the live broadcast server, wherein the live broadcast server is used for sending the reply message to the first client.

In some embodiments, the receiving unit 1303 is configured to perform:

receiving a first interactive message sent by a first client, and sending the first interactive message to a management client; alternatively, the first and second liquid crystal display panels may be,

With regard to the apparatus in the above-described embodiment, the specific manner in which each module performs the operation has been described in detail in the embodiment related to the method, and will not be elaborated here.

Fig. 15 is a schematic structural diagram illustrating a message reply device according to an exemplary embodiment. Referring to fig. 15, the apparatus is applied to a management client, where a management user account logs in the management client, and the management user account is bound to a first user account, and the apparatus includes:

the receiving unit 1501 is configured to execute receiving of a message sent by a server, where the message is a message sent by a first client to the server when the first client displays a live broadcast window, the live broadcast window displayed by the first client displays content transmitted by a second client, and the message includes a first user account for logging in the first client and a second user account for logging in the second client;

a message acquisition unit 1502 configured to perform acquisition of a reply message of a message;

the message sending unit 1503 is configured to execute sending of a reply message to the server, where the server is configured to send the reply message to the first client according to the first user account.

In some embodiments, the administrative user account to which the second user account is bound comprises administrative user accounts of multiple account types; the receiving unit 1501 is configured to execute receiving a message sent by a server and the type of the message matches with the account type of the management client.

In some embodiments, the message types to which the message belongs include a disclosure type and a personal type; a receiving unit 1501 configured to perform:

when the management user account of the login management client belongs to the public type, receiving a message which is sent by the server and belongs to the public type; alternatively, the first and second electrodes may be,

and when the management user account of the login management client belongs to the personal type, receiving a message which is sent by the server and belongs to the personal type.

In some embodiments, referring to fig. 16, the message obtaining unit 1502 includes:

a display subunit 15021 configured to execute displaying a comment reply interface, where the comment reply interface includes a message;

an acquisition subunit 15022 configured to perform acquisition of the input message in response to a selection operation on the message.

In some embodiments, the apparatus further comprises:

a request sending unit 1504 configured to perform a reply rejection operation in response to the message, and send a reply rejection request to the server, where the server is configured to send the message to the management client logged in by another management user account bound to the second user account when receiving the reply rejection request.

In some embodiments, referring to fig. 16, the apparatus further comprises:

a receiving unit 1501 configured to perform receiving a first interactive message sent by a server, the first interactive message being sent to the server by a first client;

the display unit 1505 is configured to execute displaying a first interactive message in an interactive window between the management client and the first client.

In some embodiments, referring to fig. 16, the apparatus further comprises:

a message obtaining unit 1502 configured to obtain an input second interactive message in an interactive window between the management client and the first client;

a message sending unit 1503 configured to execute sending of the second interactive message to the server, the second interactive message being sent by the server to the first client.

With regard to the apparatus in the above embodiment, the specific manner in which each module performs the operation has been described in detail in the embodiment related to the method, and will not be described in detail here.

Fig. 17 is a schematic structural diagram illustrating a message reply device according to an exemplary embodiment. Referring to fig. 17, the apparatus is applied to a second client, and a second user account logs in the second client, and the apparatus includes:

a message acquisition unit 1701 configured to perform, when a live window is displayed, acquiring a message input in the live window, the live window displayed by a first client displaying content transmitted by a second client;

a message sending unit 1702 configured to execute sending a message to the server, where the message carries a second user account for logging in a second client;

a display unit 1703 configured to perform, when a reply message returned by the server for the message is received, displaying the reply message in the live window;

In some embodiments, the display unit 1703 is configured to perform:

displaying the reply message in a floating manner in a live broadcast window; alternatively, the first and second electrodes may be,

and displaying a display entrance in the live broadcast window, and displaying a reply message when the trigger operation of the display entrance is detected.

In some embodiments, the apparatus further comprises:

a display unit 1703 configured to perform, when a trigger operation on the reply message is detected, displaying an interaction window between the first client and the management client;

a message sending unit 1702 configured to execute the first interactive message obtained and input in the interactive window, and send the first interactive message to a server, where the server is configured to send the first interactive message to the management client.

In some embodiments, the apparatus further comprises:

and a display unit 1703 configured to perform displaying the second interactive message in the interactive window when receiving the second interactive message transmitted by the management client.

In some embodiments, the display unit 1703 is configured to perform displaying a live window in a first interface area of the display interface and displaying an interactive window in a second interface area of the display interface.

The disclosed embodiments also provide an electronic device comprising one or more processors and a volatile or non-volatile memory for storing one or more processor-executable instructions, the one or more processors being configured to perform the message reply method of the above-described embodiments.

Optionally, the electronic device is provided as a terminal. Fig. 18 is a block diagram illustrating a terminal according to an example embodiment. The terminal 1800 may be a portable mobile terminal such as: a smart phone, a tablet computer, an MP3 player (Moving Picture Experts Group Audio Layer III, motion video Experts compression standard Audio Layer 3), an MP4 player (Moving Picture Experts Group Audio Layer IV, motion video Experts compression standard Audio Layer 4), a notebook computer, or a desktop computer. The terminal 1800 may also be referred to by other names such as user equipment, portable terminal, laptop terminal, desktop terminal, and the like.

The terminal 1800 includes: one or more processors 1801 and one or more memories 1802.

The processor 1801 may include one or more processing cores, such as a 4-core processor, an 8-core processor, and so on. The processor 1801 may be implemented in at least one hardware form of a DSP (Digital Signal Processing), an FPGA (Field-Programmable Gate Array), and a PLA (Programmable Logic Array). The processor 1801 may also include a main processor and a coprocessor, where the main processor is a processor for Processing data in an awake state, and is also called a Central Processing Unit (CPU); a coprocessor is a low power processor for processing data in a standby state. In some embodiments, the processor 1801 may be integrated with a GPU (Graphics Processing Unit, data recommender), which is responsible for rendering and drawing the content required to be displayed on the display screen. In some embodiments, the processor 1801 may further include an AI (Artificial Intelligence) processor for processing computing operations related to machine learning.

Memory 1802 may include one or more computer-readable storage media, which may be non-transitory. Memory 1802 may also include volatile memory or non-volatile memory, such as one or more magnetic disk storage devices, flash memory storage devices. In some embodiments, a non-transitory computer readable storage medium in the memory 1802 is used to store at least one program code for the processor 1801 to have for implementing a message reply method provided by method embodiments in the present disclosure.

In some embodiments, the terminal 1800 may further optionally include: a peripheral interface 1803 and at least one peripheral. The processor 1801, memory 1802, and peripheral interface 1803 may be connected by buses or signal lines. Each peripheral device may be connected to the peripheral device interface 1803 by a bus, signal line, or circuit board. Specifically, the peripheral device includes: at least one of radio frequency circuitry 1804, display screen 1805, camera assembly 1806, audio circuitry 1807, positioning assembly 1808, and power supply 18014.

The peripheral interface 1803 may be used to connect at least one peripheral associated with I/O (Input/Output) to the processor 1801 and the memory 1802. In some embodiments, the processor 1801, memory 1802, and peripheral interface 1803 are integrated on the same chip or circuit board; in some other embodiments, any one or two of the processor 1801, the memory 1802, and the peripheral device interface 1803 may be implemented on separate chips or circuit boards, which is not limited in this embodiment.

The Radio Frequency circuit 1804 is used for receiving and transmitting RF (Radio Frequency) signals, also called electromagnetic signals. The radio frequency circuitry 1804 communicates with communication networks and other communication devices via electromagnetic signals. The radio frequency circuitry 1804 converts electrical signals into electromagnetic signals for transmission, or converts received electromagnetic signals into electrical signals. Optionally, the radio frequency circuitry 1804 includes: an antenna system, an RF transceiver, one or more amplifiers, a tuner, an oscillator, a digital signal processor, a codec chipset, a subscriber identity module card, and so forth. The radio frequency circuitry 1804 may communicate with other terminals via at least one wireless communication protocol. The wireless communication protocols include, but are not limited to: metropolitan area networks, various generation mobile communication networks (2G, 3G, 4G, and 5G), Wireless local area networks, and/or WiFi (Wireless Fidelity) networks. In some embodiments, the radio frequency circuit 1804 may also include NFC (Near Field Communication) related circuits, which are not limited by this disclosure.

The display screen 1805 is used to display a UI (User Interface). The UI may include graphics, text, icons, video, and any combination thereof. When the display screen 1805 is a touch display screen, the display screen 1805 also has the ability to capture touch signals on or over the surface of the display screen 1805. The touch signal may be input to the processor 1801 as a control signal for processing. At this point, the display 1805 may also be used to provide virtual buttons and/or a virtual keyboard, also referred to as soft buttons and/or a soft keyboard. In some embodiments, the display 1805 may be one, providing a front panel of the terminal 1800; in other embodiments, the number of the display screens 1805 may be at least two, and each of the display screens is disposed on a different surface of the terminal 1800 or is in a foldable design; in other embodiments, the display 1805 may be a flexible display disposed on a curved surface or a folded surface of the terminal 1800. Even more, the display 1805 may be arranged in a non-rectangular irregular figure, i.e. a shaped screen. The Display 1805 may be made of LCD (Liquid Crystal Display), OLED (Organic Light-Emitting Diode), and other materials.

The camera assembly 1806 is used to capture images or video. Optionally, the camera assembly 1806 includes a front camera and a rear camera. The front camera is arranged on the front panel of the terminal, and the rear camera is arranged on the back of the terminal. In some embodiments, the number of the rear cameras is at least two, and each rear camera is any one of a main camera, a depth-of-field camera, a wide-angle camera and a telephoto camera, so that the main camera and the depth-of-field camera are fused to realize a background blurring function, and the main camera and the wide-angle camera are fused to realize panoramic shooting and VR (Virtual Reality) shooting functions or other fusion shooting functions. In some embodiments, camera assembly 1806 may also include a flash. The flash lamp can be a single-color temperature flash lamp or a double-color temperature flash lamp. The double-color-temperature flash lamp is a combination of a warm-light flash lamp and a cold-light flash lamp and can be used for light compensation under different color temperatures.

The audio circuitry 1807 may include a microphone and a speaker. The microphone is used for collecting sound waves of a user and the environment, converting the sound waves into electric signals, and inputting the electric signals to the processor 1801 for processing or inputting the electric signals to the radio frequency circuit 1804 for realizing voice communication. The microphones may be provided in a plurality, respectively, at different positions of the terminal 1800 for the purpose of stereo sound collection or noise reduction. The microphone may also be an array microphone or an omni-directional acquisition microphone. The speaker is used to convert electrical signals from the processor 1801 or the radio frequency circuitry 1804 to sound waves. The loudspeaker can be a traditional film loudspeaker or a piezoelectric ceramic loudspeaker. When the speaker is a piezoelectric ceramic speaker, the speaker can be used for purposes such as converting an electric signal into a sound wave audible to a human being, or converting an electric signal into a sound wave inaudible to a human being to measure a distance. In some embodiments, audio circuitry 1807 may also include a headphone jack.

The positioning component 1808 is utilized to locate a current geographic Location of the terminal 1800 for purposes of navigation or LBS (Location Based Service). The Positioning component 1808 may be based on a Global Positioning System (GPS) in the united states, a beidou System in china, a greiner Positioning System in russia, or a galileo Positioning System in the european union.

The power supply 1809 is used to power various components within the terminal 1800. The power supply 1809 may be ac, dc, disposable or rechargeable. When power supply 1809 comprises a rechargeable battery, the rechargeable battery may support wired or wireless charging. The rechargeable battery may also be used to support fast charge technology.

In some embodiments, the terminal 1800 also includes one or more sensors 1810. The one or more sensors 1810 include, but are not limited to: acceleration sensor 1811, gyro sensor 1812, pressure sensor 1813, fingerprint sensor 1814, optical sensor 1815, and proximity sensor 1816.

The acceleration sensor 1811 may detect the magnitude of acceleration on three coordinate axes of a coordinate system established with the terminal 1800. For example, the acceleration sensor 1811 may be used to detect components of gravitational acceleration in three coordinate axes. The processor 1801 may control the display 1805 to display the user interface in a landscape view or a portrait view according to the gravitational acceleration signal collected by the acceleration sensor 1811. The acceleration sensor 1811 may also be used for acquisition of motion data of a game or a user.

The gyro sensor 1812 may detect a body direction and a rotation angle of the terminal 1800, and the gyro sensor 1812 may cooperate with the acceleration sensor 1811 to collect a 3D motion of the user on the terminal 1800. The processor 1801 may implement the following functions according to the data collected by the gyro sensor 1812: motion sensing (such as changing the UI according to a user's tilting operation), image stabilization at the time of photographing, game control, and inertial navigation.

The pressure sensors 1813 may be disposed on the side bezel of the terminal 1800 and/or on the lower layer of the display 1805. When the pressure sensor 1813 is disposed on a side frame of the terminal 1800, a user's grip signal on the terminal 1800 can be detected, and the processor 1801 performs left-right hand recognition or shortcut operation according to the grip signal collected by the pressure sensor 1813. When the pressure sensor 1813 is disposed at the lower layer of the display screen 1805, the processor 1801 controls the operability control on the UI interface according to the pressure operation of the user on the display screen 1805. The operability control comprises at least one of a button control, a scroll bar control, an icon control, and a menu control.

The fingerprint sensor 1814 is used to collect the fingerprint of the user, and the processor 1801 identifies the user according to the fingerprint collected by the fingerprint sensor 1814, or the fingerprint sensor 1814 identifies the user according to the collected fingerprint. Upon identifying that the user's identity is a trusted identity, the processor 1801 authorizes the user to have relevant sensitive operations, including unlocking the screen, viewing encrypted information, downloading software, paying, and changing settings, etc. The fingerprint sensor 1814 may be disposed on the front, back, or side of the terminal 1800. When a physical key or vendor Logo is provided on the terminal 1800, the fingerprint sensor 1814 may be integrated with the physical key or vendor Logo.

The optical sensor 1815 is used to collect the ambient light intensity. In one embodiment, the processor 1801 may control the display brightness of the display screen 1805 based on the ambient light intensity collected by the optical sensor 1815. Specifically, when the ambient light intensity is high, the display brightness of the display screen 1805 is increased; when the ambient light intensity is low, the display brightness of the display 1805 is reduced. In another embodiment, the processor 1801 may also dynamically adjust the shooting parameters of the camera assembly 1806 according to the intensity of the ambient light collected by the optical sensor 1815.

A proximity sensor 1816, also called a distance sensor, is provided at the front panel of the terminal 1800. The proximity sensor 1816 is used to collect the distance between the user and the front surface of the terminal 1800. In one embodiment, when the proximity sensor 1816 detects that the distance between the user and the front face of the terminal 1800 is gradually decreased, the processor 1801 controls the display 1805 to switch from the bright screen state to the dark screen state; when the proximity sensor 1816 detects that the distance between the user and the front surface of the terminal 1800 is gradually increased, the processor 1801 controls the display 1805 to switch from the breath-screen state to the bright-screen state.

Those skilled in the art will appreciate that the configuration shown in fig. 18 is not intended to be limiting of terminal 1800 and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components may be used.

Optionally, the electronic device is provided as a server. Fig. 19 is a schematic structural diagram of a server according to an exemplary embodiment, where the server 1900 may have a relatively large difference due to different configurations or performances, and may include one or more processors (CPUs) 1901 and one or more memories 1902, where the memory 1902 stores at least one program code, and the at least one program code is loaded and executed by the processors 1901 to implement the methods provided by the above method embodiments. Of course, the server may also have components such as a wired or wireless network interface, a keyboard, and an input/output interface, so as to perform input/output, and the server may also include other components for implementing the functions of the device, which are not described herein again.

In an exemplary embodiment, a non-transitory computer readable storage medium is also provided, and when executed by a processor of an electronic device, the instructions in the storage medium enable the electronic device to perform the steps performed by the terminal in the message reply method.

In an exemplary embodiment, a computer program product is also provided, in which instructions, when executed by a processor of an electronic device, enable the electronic device to perform the steps performed by the terminal in the message reply method described above.

Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the disclosure herein. This disclosure is intended to cover any variations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice in the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.

It will be understood that the present disclosure is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.

Claims

1. A message reply method is applied to a server, and comprises the following steps:

acquiring a message sent by a first client, wherein the message is sent to a server by the first client when a live window is displayed, the live window displayed by the first client displays content transmitted by a second client, the message comprises a first user account for logging in the first client and a second user account for logging in the second client, and a management user account bound by the second user account comprises management user accounts of multiple account types;

receiving a reply message returned by the management client;

sending the reply message to the first client according to the first user account;

classifying the message and determining the message type of the message;

and sending the message to a management client for managing the user account login, wherein the account type is matched with the message type.

2. The method of claim 1, wherein classifying the message and determining the message type to which the message belongs comprises:

3. The method of claim 1, wherein the message types to which the message belongs include a public type and a personal type; the managing user account bound to the second user account comprises: the account type is a first management user account of a public type and the account type is a second management user account of a personal type;

the sending the message to a management client for managing user account login matched with the account type and the message type comprises:

when the message belongs to the public type, the message is sent to a first management client logged in by the first management user account; alternatively, the first and second liquid crystal display panels may be,

4. The method of claim 1, wherein sending the message to the second user account bound administrative user account logged on administrative client comprises:

and sending the message to the selected management client for managing the login of the user account.

5. The method of claim 4, wherein before selecting the most weighted one of the administrative user accounts according to the weights of the plurality of administrative user accounts bound to the second user account, the method further comprises:

determining the proportion of each management user account, wherein the proportion of the management user accounts is the proportion between the number of first unreturned messages and the number of second unreturned messages, the first unreturned messages are messages which are not replied by the management client and are logged in by the management user accounts, and the second unreturned messages are the total number of messages which are not replied by the management client and are logged in by each management user account;

6. The method of claim 4, wherein before selecting the most weighted one of the administrative user accounts according to the weights of the plurality of administrative user accounts bound to the second user account, the method further comprises:

7. The method of claim 1, wherein sending the message to the second user account bound administrative user account logged on administrative client comprises:

and filtering the acquired message according to the filtering condition, and sending the filtered message to the management client.

8. The method of claim 1, wherein after obtaining the message sent by the first client, the method further comprises:

9. The method of claim 8, wherein sending the message to the second user account bound administrative user account logged on administrative client comprises:

10. The method of claim 1, wherein after obtaining the message sent by the first client, the method further comprises:

when a plurality of messages are acquired, dividing the messages with similar semantics into a message set;

generating a representative message of the set of messages;

and sending the generated representative message to the management client.

11. The method of claim 10, wherein sending the reply message to the first client based on the first user account comprises:

determining a message set corresponding to the representative message;

determining a first user account for each message in the set of messages;

12. The method of claim 10, wherein generating the representative message of the set of messages comprises:

and performing fusion processing on the plurality of messages in the message set to obtain the representative message.

13. The method of claim 1, wherein sending the reply message to the first client based on the first user account comprises:

14. The method of claim 1, wherein after sending the message to the managing client logged in to the managing user account bound to the second user account, the method further comprises:

15. The method according to any one of claims 1 to 14, wherein the server includes a message distribution server and a live server, the message distribution server is a server to which the management client is connected, the live server is a server to which the second client and the first client are connected, the live server is connected to the message distribution server, and the obtaining the message sent by the first client includes:

16. The method of any of claims 1-14, wherein after sending the reply message to the first client, the method further comprises:

receiving a first interactive message sent by the first client, and sending the first interactive message to the management client; alternatively, the first and second liquid crystal display panels may be,

17. A message reply method is applied to a management client, a management user account logs in the management client, the management user account is bound with a second user account, the management user account bound with the second user account comprises management user accounts of multiple account types, and the method comprises the following steps:

receiving a message sent by a server, wherein the message is sent to the server by a first client when a live window is displayed, the live window displayed by the first client displays content transmitted by a second client, and the message comprises a first user account for logging in the first client and a second user account for logging in the second client;

acquiring a reply message of the message;

sending the reply message to the server, wherein the server is used for sending the reply message to the first client according to the first user account;

the receiving of the message sent by the server includes:

18. The method of claim 17, wherein the message types to which the message belongs include a public type and a personal type; the receiving of the message sent by the server and matching the message type with the account type of the management client includes:

and when the management user account logged in the management client belongs to the personal type, receiving a message which is sent by the server and belongs to the personal type.

19. The method of claim 17, wherein obtaining a reply message to the message comprises:

20. The method of claim 17, wherein after receiving the message sent by the server, the method further comprises:

21. The method of claim 17, wherein after sending the reply message to the server, the method further comprises:

22. The method of claim 21, further comprising:

acquiring an input second interactive message in the interactive window between the management client and the first client;

23. A message reply method is applied to a first client, and a first user account is logged in the first client, and the method comprises the following steps:

sending the message to a server, wherein the message carries a second user account for logging in the second client, and the second user account is bound with a management user account of multiple account types;

the server is used for sending the message to a management client which is bound by the second user account and is used for managing user account login and the account type of which is matched with the message type of the message, and the management client is used for sending the reply message to the server.

24. The method of claim 23, wherein displaying the reply message in the live window comprises:

25. The method of claim 23, wherein after displaying the reply message in the live window, the method further comprises:

26. The method of claim 25, wherein after the obtaining the input first interactive message in the interactive window and sending the first interactive message to the server, the method further comprises:

27. The method of claim 25, wherein the displaying the interactive window between the first client and the administration client comprises:

28. A live broadcast system is characterized by comprising a first client, a second client, a management client and a server; the second client is connected with the first client through the server, and the management client is connected with the server;

the management client is configured to perform the method of any one of claims 17-22;

the first client is configured to perform the method of any one of claims 23-27;

the server is configured to perform the method of any one of claims 1-16.

29. The system of claim 28, wherein the servers include a live server and a message distribution server;

the message distribution server is connected with the management client;

the message distribution server is configured to perform the method according to any of claims 1-14.

30. The system of claim 28, wherein the servers include a live server and a message distribution server;

the message distribution server is connected with the management client;

the message distribution server is configured to perform the method of claim 15.

31. The system of claim 28, wherein the servers include a live server and a message distribution server;

the message distribution server is connected with the management client;

the message distribution server is configured to perform the method of claim 16.

32. A message replying device, applied to a server, the device comprising:

the message acquisition unit is configured to execute acquisition of a message sent by a first client, wherein the message is sent to the server by the first client when a live window is displayed, the live window displayed by the first client displays content transmitted by a second client, the message comprises a first user account for logging in the first client and a second user account for logging in the second client, and a management user account bound by the second user account comprises management user accounts of multiple account types;

the sending unit is further configured to execute sending the reply message to the first client according to the first user account;

the transmitting unit includes:

the type determining subunit is configured to classify the message and determine the message type to which the message belongs;

and the sending subunit is configured to execute sending the message to a management client for managing user account login, wherein the account type is matched with the message type.

33. The apparatus according to claim 32, wherein the type determining subunit is configured to perform semantic analysis on the message, and identify a type keyword included in the message; and determining the type to which the type keyword belongs as the message type to which the message belongs.

34. The apparatus of claim 32, wherein the message type to which the message belongs comprises a public type and a personal type; the managing user account bound to the second user account comprises: the account type of the first management user account is a public type and the account type of the second management user account is a personal type;

the transmitting subunit configured to perform:

35. The apparatus of claim 32, wherein the sending unit is further configured to perform:

36. The apparatus of claim 35, further comprising:

the proportion determining unit is configured to determine the proportion of each management user account, wherein the proportion of the management user accounts is the proportion between the number of first unreturned messages and the number of second unreturned messages, the first unreturned messages are messages which are not replied by the management client side logged in by the management user accounts, and the second unreturned messages are the total number of messages which are not replied by the management client side logged in by each management user account;

37. The apparatus of claim 35, further comprising:

the proportion determining unit is configured to determine the proportion of each management user account, wherein the proportion of each management user account is the proportion between a first average reply time length and a second average reply time length, the first average reply time length is the average reply time length of a management client terminal logged in by each management user account, and the second average reply time length is the proportion of the sum of the average reply time lengths of the management client terminals logged in by each management user account;

38. The apparatus according to claim 32, wherein the sending unit is further configured to filter the acquired message according to a filtering condition, and send the filtered message to the management client.

39. The apparatus according to claim 32, wherein the sending unit is further configured to send the reply message to the first client when a preset database includes the reply message corresponding to the message.

40. The apparatus according to claim 39, wherein the sending unit is configured to execute sending, to the management client, a message that no reply message exists in the preset database.

41. The apparatus of claim 32, wherein the message obtaining unit comprises:

42. The apparatus according to claim 41, wherein the sending unit is configured to perform determining a message set corresponding to the representative message; determining a first user account for each message in the set of messages; and sending a reply message corresponding to the representative message to the first client logged in by the determined first user account.

43. The apparatus according to claim 41, wherein the generating subunit is configured to perform:

selecting one message from the message set as a representative message of the message set; alternatively, the first and second liquid crystal display panels may be,

44. The apparatus of claim 32, wherein the sending unit is configured to perform sending the reply message to each client that displays a live window, the live window displayed by each client displaying content transmitted by the second client, and each client comprising the first client.

45. The apparatus of claim 32, further comprising:

46. The apparatus according to any one of claims 32 to 45, wherein the server comprises a message distribution server and a live server, the message distribution server is a server to which the management client is connected, the live server is a server to which the second client and the first client are connected, the live server is connected to the message distribution server, and the message distribution server comprises the message obtaining unit, the sending unit, and the receiving unit;

the message acquisition unit is configured to perform:

the transmitting unit is configured to perform:

47. The apparatus according to any of claims 32-45, wherein the receiving unit is further configured to perform:

48. The apparatus of claim 46, wherein the receiving unit is further configured to perform:

49. A message reply device, applied to a management client, wherein a management user account logs in the management client, and the management user account is bound to a second user account, the management user account bound to the second user account includes management user accounts of multiple account types, the device comprising:

the receiving unit is configured to execute receiving of a message sent by a server, wherein the message is sent to the server by a first client when a live window is displayed, the live window displayed by the first client displays content transmitted by a second client, and the message comprises a first user account for logging in the first client and a second user account for logging in the second client;

a message sending unit configured to execute sending the reply message to the server, where the server is configured to send the reply message to the first client according to the first user account;

the receiving unit is configured to execute receiving of the message sent by the server, wherein the message type of the message matches with the account type of the management client.

50. The apparatus according to claim 49, wherein the message type to which the message belongs comprises a public type and a personal type; the receiving unit is configured to perform:

when the account of the management user who logs in the management client belongs to the public type, receiving a message which is sent by the server and belongs to the public type; alternatively, the first and second electrodes may be,

51. The apparatus of claim 49, wherein the message obtaining unit comprises:

52. The apparatus of claim 49, further comprising:

a request sending unit configured to execute a reply rejection operation in response to the message, and send a reply rejection request to the server, where the server is configured to send the message to a management client logged in by another management user account bound to the second user account when receiving the reply rejection request.

53. The apparatus of claim 49, further comprising:

54. The apparatus of claim 53, further comprising:

the message acquisition unit is configured to execute acquisition of an input second interactive message in the interactive window between the management client and the first client;

55. A message reply device applied to a first client, wherein a first user account is logged in to the first client, the device comprising:

a message sending unit configured to execute sending the message to a server, where the message carries a second user account for logging in the second client, and the second user account is bound with a management user account of multiple account types;

56. The apparatus according to claim 55, wherein the display unit is configured to perform:

57. The apparatus of claim 55, further comprising:

58. The apparatus of claim 57, further comprising:

59. The apparatus of claim 57, wherein the display unit is configured to display the live window in a first interface area of a display interface, and display the interactive window in a second interface area of the display interface.

60. An electronic device, characterized in that the electronic device comprises:

one or more processors;

wherein the one or more processors are configured to perform the message reply method of any of claims 1-27.

61. A non-transitory computer-readable storage medium having instructions stored thereon that, when executed by a processor of an electronic device, enable the electronic device to perform the message reply method of any of claims 1-27.