CN112927500A - Detour event identification method and device - Google Patents
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Abstract
The embodiment of the invention provides a method and a device for identifying a detour event. The method comprises the following steps: detecting that a navigation route of a first client is changed at a first moment, wherein the change type is a target change type, and acquiring a sound recording file of the first client; the recording file comprises a recording of the first client in a preset time period before the first moment; carrying out voice recognition on voice information in the sound recording file; if the recognition result comprises a preset keyword, determining that no detour event exists; if the recognition result does not include the preset keyword and the driving mileage of the first client meets the mileage requirement, determining that a detour event exists, so that the server intervenes the detour event early, takes corresponding processing measures for the detour event in time, avoids passengers from complaining the detour event in the later period, and improves the service quality of network appointment and the user use experience.
Description
Technical Field
The invention relates to the technical field of internet, in particular to a detour event identification method and device.
Background
In recent years, with the rapid development of the mobile internet industry, the new industry state of the traditional transportation and internet-integrated industry is developed vigorously, so that the network car-booking service (for short, the network car-booking) is just an important way for users to go out, the network car-booking can meet the use requirements of the users in different going-out scenes, the scale of the users is continuously and stably increased, the network car-booking can rapidly occupy a large amount of user markets in a short time, and great convenience is brought to the users to go out.
And along with the rapid increase of the network car booking traffic, a network car booking driver can be distracted and go wrong to cause detour, even in consideration of benefits, malicious detour or condition causes the loss of the trip time and cost of passengers, and the passenger experience is influenced. Therefore, it is desirable to provide a solution for identifying network vehicle detours so as to reduce or avoid the occurrence of network vehicle detours.
Disclosure of Invention
The embodiment of the invention provides a detour event identification method and device, and provides a scheme for identifying network vehicle detours so as to reduce or avoid the occurrence of network appointment detours.
In one aspect, an embodiment of the present invention provides a detour event identification method, where the method includes:
detecting that a navigation route of a first client is changed at a first moment, wherein the change type is a target change type, and acquiring a sound recording file of the first client; the recording file comprises a recording of the first client in a preset time period before the first moment;
carrying out voice recognition on voice information in the sound recording file;
if the recognition result comprises a preset keyword, determining that no detour event exists; if the recognition result does not include the preset keyword and the driving mileage of the first client meets the mileage requirement, determining that a detour event exists; after the determining that the detour event exists, the method further comprises:
after the current journey of the first client is finished, sending target prompt information to the first client, wherein the target prompt information indicates the detour event and prompts the journey reduction cost;
and if the confirmation information of the first client for restoring the travel cost is received, adjusting the travel cost to the estimated cost of the target order at the first moment.
Optionally, the mileage of the first client meets a mileage requirement, including:
the current driving mileage of the first client exceeds the estimated mileage of the target trip, and the exceeding mileage reaches a preset mileage numerical value or a preset percentage numerical value;
the target trip is a trip of the target order at the first moment, and the driving mileage of the current time is a driving mileage of the first client after the target order is started to be executed.
Optionally, the detecting that the navigation route of the first client is changed at the first time, and the change type is a target change type includes:
and determining that the change type is a target change type by detecting that the navigation route of the first client is changed at a first moment, and the first route change instruction sent by the passenger end of the first client is not received, and the second route change instruction indicating road condition change is not received.
Optionally, the method further comprises:
detecting that a navigation route of a first client side is changed at a first moment, receiving a first route changing instruction sent by an instruction passenger side, and sending first prompt information indicating that the route is changed to the passenger side;
and/or
And when detecting that the navigation route of the first client side is changed at the first moment, receiving a second route change instruction indicating the road condition change, and sending second prompt information indicating that the route is changed due to the road condition to the passenger side.
Optionally, after determining that the detour event exists, the method further includes:
and sending third prompt information to a passenger side of the first client side, wherein the third prompt information indicates the detour event.
On the other hand, an embodiment of the present invention further provides a detour event recognition apparatus, where the apparatus includes:
the route detection module is used for detecting that the navigation route of the first client side is changed at a first moment, and the change type is a target change type, and acquiring the sound recording file of the first client side; the recording file comprises a recording of the first client in a preset time period before the first moment;
the voice recognition module is used for carrying out voice recognition on the voice information in the recording file;
the detour identification module is used for determining that no detour event exists if the identification result comprises a preset keyword; if the recognition result does not include the preset keyword and the driving mileage of the first client meets the mileage requirement, determining that a detour event exists;
the information prompting module is used for sending target prompting information to the first client after the detour identification module determines that a detour event exists and the current journey of the first client is finished, wherein the target prompting information indicates the detour event and prompts a journey reduction cost;
and the adjusting module is used for adjusting the cost of the journey to the estimated cost of the target order carried out at the first moment if the confirmation information of the first client for reducing the journey cost is received.
Optionally, the mileage of the first client meets a mileage requirement, including:
the current driving mileage of the first client exceeds the estimated mileage of the target trip, and the exceeding mileage reaches a preset mileage numerical value or a preset percentage numerical value;
the target trip is a trip of the target order at the first moment, and the driving mileage of the current time is a driving mileage of the first client after the target order is started to be executed.
Optionally, the route detection module comprises:
the detection submodule is used for detecting that the navigation route of the first client side is changed at a first moment, the first route changing instruction sent by the passenger side of the first client side is not received, the second route changing instruction indicating road condition changing is not received, and the changing type is determined to be the target changing type.
Optionally, the apparatus further comprises:
the first prompt module is used for detecting that the navigation route of the first client side is changed at a first moment, receiving a first route change instruction sent by an instruction passenger side, and sending first prompt information indicating that the route is changed to the passenger side;
and/or
And the second prompting module is used for detecting that the navigation route of the first client side is changed at the first moment, receiving a second route change instruction for indicating road condition change and sending second prompting information for indicating that the route is changed due to the road condition to the passenger side.
Optionally, the apparatus further comprises:
and the third prompting module is used for sending third prompting information to a passenger end of the first client after the detour identification module determines that a detour event exists, wherein the third prompting information indicates the detour event.
In yet another aspect, an embodiment of the present invention further provides an electronic device, which includes a memory, a processor, and a computer program stored in the memory and executable on the processor, and the processor executes the computer program to implement the steps in the detour event identification method described above.
In still another aspect, an embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when executed by a processor, the computer program implements the steps in the detour event identification method described above.
In the embodiment of the application, a change of a navigation route of a first client at a first moment is detected, the change type is a target change type, and a recording file of the first client is obtained; the recording file comprises a recording of the first client in a preset time period before the first moment; carrying out voice recognition on voice information in the sound recording file; if the recognition result comprises a preset keyword, determining that no detour event exists; if the recognition result does not include the preset keyword and the driving mileage of the first client meets the mileage requirement, determining that a detour event exists, so that the server intervenes the detour event early, takes corresponding processing measures for the detour event in time, avoids passengers from complaining the detour event in the later period, and improves the service quality of network appointment and the user use experience.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments of the present invention will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to these drawings without inventive labor.
Fig. 1 is a flowchart illustrating steps of a detour event identification method according to an embodiment of the present invention;
FIG. 2 is a flowchart illustrating steps of a first example provided by an embodiment of the present invention;
FIG. 3 is a flowchart illustrating steps of a second example provided by an embodiment of the present invention;
FIG. 4 is a flowchart illustrating steps of a third example provided by an embodiment of the present invention;
fig. 5 is a block diagram illustrating a structure of a detour event recognition apparatus according to an embodiment of the present invention;
fig. 6 is a block diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be appreciated that reference throughout this specification to "one embodiment" or "an embodiment" means that a particular feature, structure or characteristic described in connection with the embodiment is included in at least one embodiment of the present invention. Thus, the appearances of the phrases "in one embodiment" or "in an embodiment" in various places throughout this specification are not necessarily all referring to the same embodiment. Furthermore, the particular features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.
In various embodiments of the present invention, it should be understood that the sequence numbers of the following processes do not mean the execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation to the implementation process of the embodiments of the present invention.
Referring to fig. 1, an embodiment of the present invention provides a detour event identification method, which may be optionally applied to a network car booking server, which may be communicatively connected to a plurality of clients, receive car booking orders sent by passenger clients, and dispatch vehicles to driver clients (e.g., a first client in the embodiment of the present invention).
The method comprises the following steps:
The first client is an online car booking driver client, and a navigation route is provided for a driver under the condition that the first client runs an online car booking order. In the navigation process, if the navigation route is changed, the server confirms the change type; change types such as change triggered by a passenger terminal, change triggered by a first client terminal, or change triggered by road conditions and the like; specifically, the change triggered by the passenger end is, for example, a route change actively operated by the passenger at the client of the passenger end, the change triggered by the first client is, for example, a route change actively operated by a driver at the first client, and the change triggered by reasons such as road conditions and the like is, for example, a change caused by a road section in which an original navigation route is forbidden, detour and jammed; optionally, a target change type, such as a first client-triggered change; if the change triggered by the first client occurs, the server acquires a recording file, wherein the recording file comprises a recording within a preset time period before the first time.
Under a normal condition, when a passenger takes a vehicle corresponding to a first client and a current order starts to be executed, the first client starts a recording function; when the route of the target change type is changed at the first moment, acquiring the recording within a preset time period before the first moment; a preset time period, for example 5 minutes; it is understood that if the total recording time is less than 5 minutes, the recording file of the total recording time is extracted.
And 102, carrying out voice recognition on the voice information in the sound recording file.
According to a preset voice recognition mode, voice recognition is carried out on voice information in the recording file; and judging whether the audio file comprises keywords of the passenger guide route.
The preset keywords comprise passenger guiding routes or keywords for indicating routes to be changed by passengers; if the current scene comprises the preset keywords, the current scene is considered as the passenger direction, and no detour event exists; if the recognition result does not include the preset keyword, judging whether the actual driving mileage of the vehicle corresponding to the first client meets the mileage requirement, if the mileage requirement exceeds the estimated mileage, determining that a detour event exists, and subsequently executing relevant processing operation corresponding to the detour event on the current order, such as reduction cost and the like, so as to avoid the loss of passengers; or send out a prompt message to the driver, etc.
And 104, after the current journey of the first client is finished, sending target prompt information to the first client, wherein the target prompt information indicates the detour event and prompts to reduce the journey fee.
After the journey is finished and before the expense settlement, timely sending target prompt information to the first client, prompting that a detour event exists in the journey, and inquiring whether the journey expense is recovered or not; optionally, the reduced trip cost may be a cost of the estimated mileage of the target order, i.e., the estimated cost, to avoid loss of passengers due to detour.
And 105, if the confirmation information of the first client for restoring the travel cost is received, adjusting the travel cost to the estimated cost of the target order at the first moment.
For example, if the driver approves the detour event, the driver can send confirmation information to the server, and the server restores the travel cost to the estimated cost; if the driver is not a malicious detour but a detour caused by other reasons, such as a road condition reason which is not detected by the server, or an active request of a passenger, the driver can submit relevant certification and refuse to send the confirmation information so as to guarantee the rights and interests of the driver.
In the embodiment of the application, after the actual driving mileage of the vehicle exceeds the estimated mileage, the detour event can be timely identified, so that the detour event can be timely identified when the current order is finished or before the current order is finished, the server can intervene the detour event as soon as possible, corresponding treatment measures can be timely taken for the detour event, the situation that passengers complain the detour event in the later period is avoided, the service quality of the network appointment is further reduced, and even the customer source of the network appointment platform is lost.
In the embodiment of the application, a change of a navigation route of a first client at a first moment is detected, the change type is a target change type, and a recording file of the first client is obtained; the recording file comprises a recording of the first client in a preset time period before the first moment; carrying out voice recognition on voice information in the sound recording file; if the recognition result comprises a preset keyword, determining that no detour event exists; if the recognition result does not include the preset keyword and the driving mileage of the first client meets the mileage requirement, determining that a detour event exists, so that the server intervenes the detour event early, timely takes corresponding processing measures for the detour event through reduction cost and the like, avoiding later-stage passenger complaint of the detour event, and improving the service quality of network appointment and the user use experience. The embodiment of the application provides a scheme for identifying network vehicle detours so as to reduce or avoid the occurrence of network appointment vehicle detours.
In an optional embodiment, the first client's mileage meeting mileage requirements includes:
the current driving mileage of the first client exceeds the estimated mileage of the target trip, and the exceeding mileage reaches a preset mileage numerical value or a preset percentage numerical value;
wherein, the current driving mileage is the actual driving mileage after the current order starts; the target travel is the travel of a target order carried out at the first moment, and the target order is the current order; the driving mileage of this time is the driving mileage of the first client after the target order starts to be executed.
The mileage requirement comprises that the actual driving mileage exceeds the numerical value of the estimated mileage to reach a preset mileage numerical value, for example, 1 kilometer, and for orders with longer estimated mileage, the mode can be adopted; or the ratio of the numerical value exceeding the estimated mileage to the estimated mileage reaches a preset percentage value, for example, the numerical value exceeding the preset mileage reaches 10%, and the occurrence of a detour event is confirmed.
In an optional embodiment, the detecting that the navigation route of the first client is changed at the first time, and the change type is a target change type includes:
and determining that the change type is a target change type by detecting that the navigation route of the first client is changed at a first moment, and the first route change instruction sent by the passenger end of the first client is not received, and the second route change instruction indicating road condition change is not received.
The first route change instruction is that a passenger end (namely a client of a passenger) triggers route change, and the passenger end sends the first route change instruction to the first client end through the server, and in this case, the route change can be determined to be due to the triggering of the passenger; correspondingly, in the scene, the server judges whether the route changed by the first client is consistent with the target route in the first route change instruction; if the actual navigation route is consistent with the target route, determining that a detour event does not exist at the moment, and if the actual navigation route is inconsistent with the target route, judging whether the detour event exists between the changed actual navigation route and the target route; for example, if the driving mileage corresponding to the actual navigation route exceeds the estimated mileage of the target route, and the exceeding mileage reaches a preset mileage value or a preset percentage value, it is determined that a detour event exists, and relevant operations corresponding to the detour event are executed.
The second route change instruction indicating the road condition change is a change triggered by reasons such as road conditions, for example, a change caused by forbidden roads, detours and congested road sections in the original navigation route, for example, when the server detects that the road condition reasons appear in the road sections included in the original navigation route, the route change is triggered, and the route change instruction is sent to the first client.
In an optional embodiment, the method further comprises:
detecting that a navigation route of a first client side is changed at a first moment, receiving a first route changing instruction sent by an instruction passenger side, and sending first prompt information indicating that the route is changed to the passenger side;
and/or
And when detecting that the navigation route of the first client side is changed at the first moment, receiving a second route change instruction indicating the road condition change, and sending second prompt information indicating that the route is changed due to the road condition to the passenger side.
After the passenger end triggers a first route change instruction, if the first client end finishes the navigation route change, first instruction information for indicating the route change is fed back to the passenger end in time so that the passenger can know the driving route in time; and if a second route change instruction for indicating the road condition change is received, sending second prompt information for indicating that the route is changed due to the road condition to the passenger end, so that a user can know that the driving route is changed due to the road condition change.
As a first example, referring to fig. 2, after confirming that there is a detour event, the server performs the following steps:
The target prompt message prompts that a detour event exists in the current trip and requests the first client to confirm.
In step 202, if the first client confirms that the detour behavior exists, the prompt may reduce the cost to the estimated cost.
In step 203, if the first client confirms the reduction charge, the current order charge is reduced to the estimated charge.
In an optional embodiment, after determining that a detour event exists, the method further comprises:
sending third prompt information to a passenger side of the first client, wherein the third prompt information indicates the detour event; if the first client side does not feed back the confirmation information to the server, for example, the driver confirms the detour event but does not reduce the cost to the estimated cost, the server sends a third prompt message to the passenger side to prompt that the detour event exists in the current trip and provide a complaint entrance for the passenger so as to guarantee the rights and interests of the passenger; optionally, if the first client feeds back the confirmation information to the server, for example, the driver agrees to reduce the fee to the estimated fee, the server may send a prompt message to the passenger to prompt that the fee is restored to the estimated fee, so as to improve the experience of the passenger in using the vehicle.
As a second example, referring to fig. 3, after the driver does not reduce the fare to the pre-estimated fare, the server performs the following steps:
and step 301, sending a third prompt message to the passenger terminal.
The third prompt message is used for indicating the passenger end to display abnormal cost on the passenger travel page and displaying the estimated information, such as comparison with the actual route, cost, mileage and the like.
And step 302, instructing the passenger end to display the complaint operation entrance so that the passenger can initiate the complaint operation.
And step 303, after the complaint operation is successful, reducing the cost to the estimated cost.
As a third example, referring to fig. 4, fig. 4 shows an application process of the detour event identification method provided in the embodiment of the present application, and mainly includes the following steps:
and step 401, planning a navigation route according to the starting point and the ending point of the passenger.
If the navigation change log cannot be recorded, the navigation change condition or reason can be obtained through third-party map software.
If the reason for the change is that the passenger modifies the route, step 404 is executed to inform the passenger that the route modification is successful;
if the route is passively switched due to restriction/prohibition/congestion, executing step 405, and informing the passenger of the restriction/prohibition/congestion through voice broadcast of the passenger end or the first client, so as to switch the route to a faster route for the passenger;
if the change reason is that the driver modifies the route, step 406 is executed, 5 minutes before the voice recognition navigation route is changed, and whether the passenger way-directing operation is hit is judged;
If yes, go to step 410 to determine that there is no detour event.
If not, executing step 408, and judging whether the actual mileage is greater than the estimated mileage;
if not, go to step 410 to determine that there is no detour event.
If yes, go to step 411 to determine that there is a detour event.
In the embodiment of the application, a change of a navigation route of a first client at a first moment is detected, the change type is a target change type, and a recording file of the first client is obtained; the recording file comprises a recording of the first client in a preset time period before the first moment; carrying out voice recognition on voice information in the sound recording file; if the recognition result comprises a preset keyword, determining that no detour event exists; if the recognition result does not include the preset keyword and the driving mileage of the first client meets the mileage requirement, determining that a detour event exists, so that the server intervenes the detour event early, takes corresponding processing measures for the detour event in time, avoids passengers from complaining the detour event in the later period, and improves the service quality of network appointment and the user use experience.
The detour event recognition method according to the embodiment of the present invention is described above, and the detour event recognition apparatus according to the embodiment of the present invention will be described below with reference to the accompanying drawings.
Referring to fig. 5, an embodiment of the present invention further provides a detour event recognition apparatus, which may be optionally applied to a network car booking server, where the server may be communicatively connected to a plurality of clients, receive car booking orders sent by passenger clients, and dispatch vehicles to driver clients (e.g., a first client in this embodiment of the present invention).
The device comprises:
a route detection module 501, configured to detect that a navigation route of a first client is changed at a first time, and the change type is a target change type, and obtain a record file of the first client; the recording file comprises a recording of the first client in a preset time period before the first moment;
the first client is an online car booking driver client, and a navigation route is provided for a driver under the condition that the first client runs an online car booking order. In the navigation process, if the navigation route is changed, the server confirms the change type; change types such as change triggered by a passenger terminal, change triggered by a first client terminal, or change triggered by road conditions and the like; specifically, the change triggered by the passenger end is, for example, a route change actively operated by the passenger at the client of the passenger end, the change triggered by the first client is, for example, a route change actively operated by a driver at the first client, and the change triggered by reasons such as road conditions and the like is, for example, a change caused by a road section in which an original navigation route is forbidden, detour and jammed; optionally, a target change type, such as a first client-triggered change; if the change triggered by the first client occurs, the server acquires a recording file, wherein the recording file comprises a recording within a preset time period before the first time.
Under a normal condition, when a passenger takes a vehicle corresponding to a first client and a current order starts to be executed, the first client starts a recording function; when the roadside change of the target change type occurs at the first moment, acquiring the recording within a preset time period before the first moment; a preset time period, for example 5 minutes; it is understood that if the total recording time is less than 5 minutes, the recording file of the total recording time is extracted.
A voice recognition module 502, configured to perform voice recognition on voice information in the sound recording file;
according to a preset voice recognition mode, voice recognition is carried out on voice information in the recording file; and judging whether the audio file comprises keywords of the passenger guide route.
A detour recognition module 503, configured to determine that a detour event does not exist if the recognition result includes a preset keyword; and if the recognition result does not include the preset keyword and the driving mileage of the first client meets the mileage requirement, determining that a detour event exists.
The preset keywords comprise passenger guiding routes or keywords for indicating routes to be changed by passengers; if the current scene comprises the preset keywords, the current scene is considered as the passenger direction, and no detour event exists; if the recognition result does not include the preset keyword, judging whether the actual driving mileage of the vehicle corresponding to the first client meets the mileage requirement, if the mileage requirement exceeds the estimated mileage, determining that a detour event exists, and subsequently executing relevant processing operation corresponding to the detour event on the current order, such as reduction cost and the like, so as to avoid the loss of passengers; or send out a prompt message to the driver, etc.
An information prompting module 504, configured to send, after the detour identifying module 503 determines that a detour event exists, target prompting information to the first client after the current trip of the first client is ended, where the target prompting information indicates the detour event and prompts to reduce the trip cost.
After the journey is finished and before the expense settlement, timely sending target prompt information to the first client, prompting that a detour event exists in the journey, and inquiring whether the journey expense is recovered or not; optionally, the reduced trip cost may be a cost of the estimated mileage of the target order, i.e., the estimated cost, to avoid loss of passengers due to detour.
And an adjusting module 505, configured to adjust the cost of the current trip to the estimated cost of the target order performed at the first time if the confirmation information that the first client side restores the trip cost is received.
For example, if the driver approves the detour event, the driver can send confirmation information to the server, and the server restores the travel cost to the estimated cost; if the driver is not a malicious detour but a detour caused by other reasons, such as a road condition reason which is not detected by the server, or an active request of a passenger, the driver can submit relevant certification and refuse to send the confirmation information so as to guarantee the rights and interests of the driver.
In the embodiment of the application, after the actual driving mileage of the vehicle exceeds the estimated mileage, the detour event can be timely identified, so that the detour event can be timely identified when the current order is finished or before the current order is finished, the server can intervene the detour event as soon as possible, corresponding treatment measures can be timely taken for the detour event, the situation that passengers complain the detour event in the later period is avoided, the service quality of the network appointment is further reduced, and even the customer source of the network appointment platform is lost.
Optionally, in this embodiment of the application, the step of enabling the mileage of the first client to meet the mileage requirement includes:
the current driving mileage of the first client exceeds the estimated mileage of the target trip, and the exceeding mileage reaches a preset mileage numerical value or a preset percentage numerical value;
the target trip is a trip of the target order at the first moment, and the driving mileage of the current time is a driving mileage of the first client after the target order is started to be executed.
Optionally, in this embodiment of the present application, the route detection module 501 includes:
the detection submodule is used for detecting that the navigation route of the first client side is changed at a first moment, the first route changing instruction sent by the passenger side of the first client side is not received, the second route changing instruction indicating road condition changing is not received, and the changing type is determined to be the target changing type.
Optionally, in an embodiment of the present application, the apparatus further includes:
the first prompt module is used for detecting that the navigation route of the first client side is changed at a first moment, receiving a first route change instruction sent by an instruction passenger side, and sending first prompt information indicating that the route is changed to the passenger side;
and/or
And the second prompting module is used for detecting that the navigation route of the first client side is changed at the first moment, receiving a second route change instruction for indicating road condition change and sending second prompting information for indicating that the route is changed due to the road condition to the passenger side.
Optionally, in an embodiment of the present application, the apparatus further includes:
an information prompting module, configured to send, after the detour identifying module 503 determines that a detour event exists, target prompting information to the first client after the current trip of the first client is ended, where the target prompting information indicates the detour event and prompts a return trip cost;
and the adjusting module is used for adjusting the cost of the journey to the estimated cost of the target order carried out at the first moment if the confirmation information of the first client for reducing the journey cost is received.
Optionally, in an embodiment of the present application, the apparatus further includes:
a third prompting module, configured to send third prompting information to a passenger end of the first client after the detour identifying module 503 determines that a detour event exists, where the third prompting information indicates the detour event.
The detour event recognition device provided by the embodiment of the invention can realize each process realized by the detour event recognition device or the server in the method embodiments of fig. 1 to 4, and is not described again to avoid repetition.
In the embodiment of the present application, the route detection module 501 detects that the navigation route of the first client is changed at a first time, and the change type is a target change type, and obtains the audio file of the first client; the recording file comprises a recording of the first client in a preset time period before the first moment; the voice recognition module 502 performs voice recognition on the voice information in the recording file; the detour recognition module 503 is configured to determine that a detour event does not exist if the recognition result includes a preset keyword; if the recognition result does not include the preset keyword and the driving mileage of the first client meets the mileage requirement, the detour event is determined to exist, so that the server can intervene the detour event early through the primary adjustment module 505 of the information prompt module 504, corresponding treatment measures can be taken for the detour event in time, the situation that passengers complain the detour event in the later period is avoided, and the service quality of network appointment and the user use experience are improved.
In another aspect, an embodiment of the present invention further provides an electronic device, which includes a memory, a processor, a bus, and a computer program stored in the memory and executable on the processor, where the processor implements the steps in the detour event identification method when executing the program.
For example, fig. 6 shows a schematic physical structure diagram of an electronic device.
As shown in fig. 6, the electronic device may include: a processor (processor)610, a communication Interface (Communications Interface)620, a memory (memory)630 and a communication bus 640, wherein the processor 610, the communication Interface 620 and the memory 630 communicate with each other via the communication bus 640. The processor 610 may call logic instructions in the memory 630 to perform the following method:
detecting that a navigation route of a first client is changed at a first moment, wherein the change type is a target change type, and acquiring a sound recording file of the first client; the recording file comprises a recording of the first client in a preset time period before the first moment;
carrying out voice recognition on voice information in the sound recording file;
if the recognition result comprises a preset keyword, determining that no detour event exists; and if the recognition result does not include the preset keyword and the driving mileage of the first client meets the mileage requirement, determining that a detour event exists.
In addition, the logic instructions in the memory 630 may be implemented in software functional units and stored in a computer readable storage medium when the logic instructions are sold or used as independent products. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
In still another aspect, an embodiment of the present invention further provides a computer-readable storage medium, on which a computer program is stored, where the computer program is implemented to, when executed by a processor, perform a detour event identification method provided in the foregoing embodiments, for example, including:
detecting that a navigation route of a first client is changed at a first moment, wherein the change type is a target change type, and acquiring a sound recording file of the first client; the recording file comprises a recording of the first client in a preset time period before the first moment;
carrying out voice recognition on voice information in the sound recording file;
if the recognition result comprises a preset keyword, determining that no detour event exists; and if the recognition result does not include the preset keyword and the driving mileage of the first client meets the mileage requirement, determining that a detour event exists.
The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the embodiments or some parts of the embodiments.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (12)
1. A detour event identification method, the method comprising:
detecting that a navigation route of a first client is changed at a first moment, wherein the change type is a target change type, and acquiring a sound recording file of the first client; the recording file comprises a recording of the first client in a preset time period before the first moment;
carrying out voice recognition on voice information in the sound recording file;
if the recognition result comprises a preset keyword, determining that no detour event exists; if the recognition result does not include the preset keyword and the driving mileage of the first client meets the mileage requirement, determining that a detour event exists; after the determining that the detour event exists, the method further comprises:
after the current journey of the first client is finished, sending target prompt information to the first client, wherein the target prompt information indicates the detour event and prompts the journey reduction cost;
and if the confirmation information of the first client for restoring the travel cost is received, adjusting the travel cost to the estimated cost of the target order at the first moment.
2. The detour event identification method of claim 1, wherein the mileage of the first client meets a mileage requirement, comprising:
the current driving mileage of the first client exceeds the estimated mileage of the target trip, and the exceeding mileage reaches a preset mileage numerical value or a preset percentage numerical value;
the target trip is a trip of the target order at the first moment, and the driving mileage of the current time is a driving mileage of the first client after the target order is started to be executed.
3. The detour event recognition method of claim 1, wherein the detecting that the navigation route of the first client is changed at a first time and the change type is a target change type comprises:
and determining that the change type is a target change type by detecting that the navigation route of the first client is changed at a first moment, and the first route change instruction sent by the passenger end of the first client is not received, and the second route change instruction indicating road condition change is not received.
4. The detour event identification method according to claim 3, further comprising:
detecting that a navigation route of a first client side is changed at a first moment, receiving a first route changing instruction sent by an instruction passenger side, and sending first prompt information indicating that the route is changed to the passenger side;
and/or
And when detecting that the navigation route of the first client side is changed at the first moment, receiving a second route change instruction indicating the road condition change, and sending second prompt information indicating that the route is changed due to the road condition to the passenger side.
5. The detour event identification method of claim 1, wherein after determining that a detour event exists, the method further comprises:
and sending third prompt information to a passenger side of the first client side, wherein the third prompt information indicates the detour event.
6. A detour event recognition apparatus, the apparatus comprising:
the route detection module is used for detecting that the navigation route of the first client side is changed at a first moment, and the change type is a target change type, and acquiring the sound recording file of the first client side; the recording file comprises a recording of the first client in a preset time period before the first moment;
the voice recognition module is used for carrying out voice recognition on the voice information in the recording file;
the detour identification module is used for determining that no detour event exists if the identification result comprises a preset keyword; if the recognition result does not include the preset keyword and the driving mileage of the first client meets the mileage requirement, determining that a detour event exists;
the information prompting module is used for sending target prompting information to the first client after the detour identification module determines that a detour event exists and the current journey of the first client is finished, wherein the target prompting information indicates the detour event and prompts a journey reduction cost;
and the adjusting module is used for adjusting the cost of the journey to the estimated cost of the target order carried out at the first moment if the confirmation information of the first client for reducing the journey cost is received.
7. The detour event recognition device of claim 6 wherein the first client mileage meets mileage requirements, comprising:
the current driving mileage of the first client exceeds the estimated mileage of the target trip, and the exceeding mileage reaches a preset mileage numerical value or a preset percentage numerical value;
the target trip is a trip of the target order at the first moment, and the driving mileage of the current time is a driving mileage of the first client after the target order is started to be executed.
8. The detour event recognition device of claim 6 wherein the route detection module comprises:
the detection submodule is used for detecting that the navigation route of the first client side is changed at a first moment, the first route changing instruction sent by the passenger side of the first client side is not received, the second route changing instruction indicating road condition changing is not received, and the changing type is determined to be the target changing type.
9. The detour event recognition device of claim 8, further comprising:
the first prompt module is used for detecting that the navigation route of the first client side is changed at a first moment, receiving a first route change instruction sent by an instruction passenger side, and sending first prompt information indicating that the route is changed to the passenger side;
and/or
And the second prompting module is used for detecting that the navigation route of the first client side is changed at the first moment, receiving a second route change instruction for indicating road condition change and sending second prompting information for indicating that the route is changed due to the road condition to the passenger side.
10. The detour event recognition device of claim 7, further comprising:
and the third prompting module is used for sending third prompting information to a passenger end of the first client after the detour identification module determines that a detour event exists, wherein the third prompting information indicates the detour event.
11. An electronic device comprising a processor, a memory and a computer program stored on the memory and executable on the processor, characterized in that the computer program, when executed by the processor, implements the steps of the detour event recognition method according to any one of claims 1 to 5.
12. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the detour event identification method according to any one of claims 1 to 5.
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