CN112835635A

CN112835635A - Equipment replacement method, device, system, server and storage medium

Info

Publication number: CN112835635A
Application number: CN202110099157.4A
Authority: CN
Inventors: 袁祖强; 黄晓聪
Original assignee: Guangzhou Shiyuan Electronics Thecnology Co Ltd; Guangzhou Shizhen Information Technology Co Ltd
Current assignee: Guangzhou Shiyuan Electronics Thecnology Co Ltd; Guangzhou Shizhen Information Technology Co Ltd
Priority date: 2021-01-25
Filing date: 2021-01-25
Publication date: 2021-05-25

Abstract

The invention discloses a method, a device, a system, a server and a storage medium for replacing equipment, wherein the method comprises the following steps: receiving identification information of target replaced equipment reported by the terminal equipment; determining whether the target replaced equipment is authorized equipment or not according to the identification information of the target replaced equipment and an equipment replacement mapping relation in a pre-stored equipment database, wherein the equipment replacement mapping relation is used for indicating the mapping relation between the equipment before replacement and the authorized equipment for replacement; when the target replaced device is determined to be authorized, sending device replacement information to a local server of the target replaced device, so that the local server sends corresponding attribute information of the target pre-replacement device to the target replaced device according to the device replacement information; wherein the device replacement information includes: identification information of the target pre-replacement device. The equipment replacement method can realize equipment replacement with high safety, high efficiency and low cost.

Description

Equipment replacement method, device, system, server and storage medium

Technical Field

The embodiment of the invention relates to the field of communication, in particular to a method, a device, a system, a server and a storage medium for replacing equipment.

Background

In a private deployment environment of a client, if an abnormal or faulty device of the client occurs, the abnormal or faulty device needs to be replaced.

Due to the complexity of the equipment replacement scheme, equipment replacement is currently required by specialized technicians to the customer site, involving the following steps: technical personnel delete the equipment configuration information before replacement in the client privatized deployment environment, carry out equipment hardware replacement, install software in the equipment after replacement and carry out configuration on the equipment after replacement.

However, in the above scheme, on one hand, a technician needs to be dispatched, and the cost for replacing the equipment is high, and on the other hand, the steps which need manual operation in the replacement process are high, and the efficiency for replacing the equipment is low.

Disclosure of Invention

The invention provides a device replacing method, a device, a system, a server and a storage medium, which aim to solve the technical problems of higher cost and lower efficiency of the existing device replacing method.

In a first aspect, an embodiment of the present invention provides an apparatus replacement method applied in a cloud server, including:

receiving identification information of target replaced equipment reported by the terminal equipment;

determining whether the target replaced equipment is authorized equipment or not according to the identification information of the target replaced equipment and an equipment replacement mapping relation in a pre-stored equipment database; wherein the device replacement mapping relationship is used to indicate a mapping relationship between a pre-replacement device and an authorized device for replacement;

when the target replaced device is determined to be an authorized device, sending device replacement information to a local server of the target replaced device, so that the local server sends corresponding attribute information of the target pre-replaced device to the target replaced device according to the device replacement information; wherein the device replacement information includes: identification information of the target pre-replacement device.

In a second aspect, an embodiment of the present invention further provides an apparatus replacement method, applied to a local server of an apparatus after target replacement, including:

receiving equipment replacement information sent by a cloud server; the device replacement information is sent after the cloud server receives identification information of a target replaced device reported by a terminal device, and determines that the target replaced device is an authorized device according to the identification information of the target replaced device and a device replacement mapping relationship in a pre-stored device database, wherein the device replacement mapping relationship is used for indicating a mapping relationship between a device before replacement and an authorized device for replacement, and the device replacement information includes: identification information of the target device before replacement corresponding to the target device after replacement;

determining attribute information of the target equipment before replacement according to the equipment replacement information;

and sending the attribute information of the target device before replacement to the target device after replacement.

In a third aspect, an embodiment of the present invention provides an apparatus replacement system, including a cloud server and a local server;

the cloud server is configured to execute the device replacement method according to the first aspect, and the local server is configured to execute the device replacement method according to the second aspect.

In a fourth aspect, an embodiment of the present invention provides an apparatus replacement device, which is disposed in a cloud server, and includes:

the first receiving module is used for receiving the identification information of the target replaced equipment reported by the terminal equipment;

the first determining module is used for determining whether the target replaced equipment is authorized equipment or not according to the identification information of the target replaced equipment and an equipment replacement mapping relation in a pre-stored equipment database; wherein the device replacement mapping relationship is used to indicate a mapping relationship between a pre-replacement device and an authorized device for replacement;

a first sending module, configured to send device replacement information to a local server of the target replaced device when it is determined that the target replaced device is an authorized device, so that the local server sends, according to the device replacement information, attribute information of a corresponding target device before replacement to the target replaced device; wherein the device replacement information includes: identification information of the target pre-replacement device.

In a fifth aspect, an embodiment of the present invention further provides an apparatus for replacing a target device, where the apparatus is disposed in a local server of the target device, and includes:

the second receiving module is used for receiving the equipment replacement information sent by the cloud server; the device replacement information is sent after the cloud server receives identification information of a target replaced device reported by a terminal device, and determines that the target replaced device is an authorized device according to the identification information of the target replaced device and a device replacement mapping relationship in a pre-stored device database, wherein the device replacement mapping relationship is used for indicating a mapping relationship between a device before replacement and an authorized device for replacement, and the device replacement information includes: identification information of the target device before replacement corresponding to the target device after replacement;

the fourth determining module is used for determining the attribute information of the target equipment before replacement according to the equipment replacement information;

and the second sending module is used for sending the attribute information of the target device before replacement to the target device after replacement.

In a sixth aspect, an embodiment of the present invention further provides a server, where the server includes:

one or more processors;

a memory for storing one or more programs;

when executed by the one or more processors, cause the one or more processors to implement a device replacement method as provided in the first aspect or to implement a device replacement method as provided in the second aspect.

In a seventh aspect, an embodiment of the present invention further provides a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements the device replacement method provided in the first aspect or implements the device replacement method provided in the second aspect.

The embodiment provides a device replacement method, a device, a system, a server and a storage medium, wherein the method comprises the following steps: receiving identification information of target replaced equipment reported by the terminal equipment; determining whether the target replaced equipment is authorized equipment or not according to the identification information of the target replaced equipment and an equipment replacement mapping relation in a pre-stored equipment database, wherein the equipment replacement mapping relation is used for indicating the mapping relation between the equipment before replacement and the authorized equipment for replacement; when the target replaced device is determined to be authorized, sending device replacement information to a local server of the target replaced device, so that the local server sends corresponding attribute information of the target pre-replacement device to the target replaced device according to the device replacement information; wherein the device replacement information includes: identification information of the target pre-replacement device. In the device replacement method, on one hand, in the replacement process, the terminal device can report the identification information of the target device after the target is replaced to the cloud server, and the cloud server can determine whether the target device after the target is replaced is an authorized device according to the reported identification information of the target device after the target is replaced, so that the monitoring and authorization management of the target device after the target is replaced by the cloud server can be realized, and the safety of the device replacement process can be improved. On the other hand, after the cloud server determines that the target-replaced device is an authorized device, the cloud server can send device replacement information to the local server of the target-replaced device, so that the local server sends corresponding attribute information of the target-replaced device to the target-replaced device, automatic configuration of the target-replaced device is achieved, and efficiency of a device replacement process is improved. On the other hand, the device replacement method provided by the embodiment can realize automatic configuration of the target replaced device, thereby reducing complexity in the device replacement process, and only a service provider with relatively low labor cost needs to be sent to the client to replace the device on the spot instead of sending a technician to the client to replace the device on the spot, thereby reducing the cost of device replacement.

Drawings

Fig. 1 is a schematic view of an application scenario of an embodiment of an apparatus replacement method provided in the present invention;

FIG. 2 is a schematic flow chart illustrating an embodiment of an apparatus replacement method according to the present invention;

FIG. 3 is a schematic diagram of an equipment database in an embodiment of an equipment replacement method provided by the present invention;

FIG. 4 is a schematic flow chart illustrating another embodiment of an apparatus replacement method according to the present invention;

FIG. 5 is a schematic diagram of another device database in an embodiment of a device replacement method provided by the present invention;

FIG. 6 is a schematic flow chart illustrating another embodiment of an apparatus replacement method according to the present invention;

fig. 7 is a schematic diagram of attribute information of a device before target replacement in an embodiment of a device replacement method provided by the present invention;

FIG. 8 is a schematic diagram of information interaction in an embodiment of an apparatus replacement method according to the present invention;

FIG. 9 is a schematic structural diagram of an embodiment of an apparatus exchange system provided in the present invention;

FIG. 10 is a schematic structural diagram of an apparatus replacing device provided by the present invention;

FIG. 11 is a schematic structural view of another apparatus exchange device provided in the present invention;

fig. 12 is a schematic structural diagram of a computer device provided in the present invention.

Detailed Description

The present invention will be described in further detail with reference to the accompanying drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting of the invention. It should be further noted that, for the convenience of description, only some of the structures related to the present invention are shown in the drawings, not all of the structures.

Fig. 1 is a schematic view of an application scenario of an apparatus replacement method according to an embodiment of the present invention. As shown in fig. 1, the device replacement method provided in this embodiment may be executed by the cloud server 11 and the local server 13 of the target replaced device 12, respectively. On the one hand, in the replacing process, the terminal device 14 may report the identification information of the target replaced device to the cloud server 11, and the cloud server 11 may determine whether the target replaced device 12 is an authorized device according to the reported identification information of the target replaced device, so as to implement monitoring and authorization management of the target replaced device 12 by the cloud server 11, and improve the security of the device replacing process. On the other hand, after determining that the target replaced device is an authorized device, the cloud server 11 may send device replacement information to the local server 13 of the target replaced device, so that the local server 13 sends corresponding attribute information of the target pre-replacement device to the target replaced device 12, thereby implementing automatic configuration of the target replaced device 12 and improving efficiency of the device replacement process. On the other hand, the device replacement method provided by the embodiment can realize automatic configuration of the target replaced device 12, thereby reducing complexity in the device replacement process, and only a service provider with relatively low labor cost needs to be sent to the customer to replace the device on the spot instead of sending a technician to the customer to replace the device on the spot, thereby reducing the cost of device replacement.

The device replacement method provided by the embodiment is described in detail in three aspects, namely, a process executed by the cloud server, a process executed by the local server of the device after the target is replaced, and a process of interaction between the cloud server and the local server.

Fig. 2 is a schematic flow chart of an embodiment of an apparatus replacement method according to the present invention. The embodiment is suitable for the scene of replacing the equipment with the fault on the client site. The present embodiment may be implemented by a device replacement apparatus, which may be implemented by software and/or hardware, and may be integrated in a cloud server. As shown in fig. 2, the apparatus replacing method provided in this embodiment includes the following steps:

step 201: and receiving the identification information of the target replaced equipment reported by the terminal equipment.

Specifically, the cloud server in this embodiment may be a cloud server of a manufacturer of the device. The device in this embodiment may be an electronic device. Illustratively, the device in the present embodiment may be a display device, a video capture device, a call device, and the like. For convenience of description in this embodiment, in the ongoing device process, the device before replacement is referred to as a target device before replacement, and the device after replacement is referred to as a target device after replacement.

In one implementation, the identification information of the target replacement device is information obtained by the terminal device from the target replacement device after the hardware replacement of the target replacement device is completed.

The terminal device in this embodiment may be a terminal device of a service provider maintenance worker dispatched by a manufacturer. In this embodiment, the cloud server dispatches a service provider maintenance worker to a client site to replace the device when it is determined that the device corresponding to the target replaced device needs to be replaced before the current replacement.

And under the dispatch of a manufacturer, a service provider maintenance worker carries the target replaced equipment to a client site, replaces the target pre-replacement equipment corresponding to the target replaced equipment, and installs the target replaced equipment on the position of the current pre-replacement equipment to realize hardware replacement. And then, the service provider maintenance personnel can acquire the identification information of the target replaced equipment from the target replaced equipment through the terminal equipment. For example, the identification information of the target replaced device in this embodiment may be a serial number, a production number, and the like of the target replaced device, which can uniquely identify the device.

Optionally, the service provider service person may read the identification information of the target replaced device from a tag attached to the target replaced device, and input the read identification information into the terminal device. Alternatively, the service provider service person may scan an identification code (e.g., a two-dimensional code or a barcode) attached to the target post-replacement device using the terminal device to obtain identification information of the target post-replacement device.

In this implementation manner, after the hardware replacement of the target pre-replacement device is completed, the identification information of the target post-replacement device is obtained, and it can be ensured that the target post-replacement device has network connection with the local server in the local network where the target post-replacement device is located, so that after the subsequent step 203, when the local server of the target post-replacement device sends the attribute information of the target pre-replacement device to the target post-replacement device, the attribute information can be successfully sent once, and the device replacement efficiency is improved.

In another implementation manner, the time for the terminal device to obtain the identification information of the target replaced device is not limited. In this implementation, the terminal device may acquire the identification information of the target post-replacement device before the hardware replacement of the target pre-replacement device. After the subsequent step 203, when the local server of the target replacement device sends the attribute information of the target replacement device to the target replacement device, if the sending cannot be successful at one time, the local server may repeatedly send the attribute information of the target replacement device at a preset time interval until the target replacement device successfully receives the attribute information of the target replacement device after having network connection with the local server in the local network where the target replacement device is located.

In the device replacement method provided in this embodiment, the network where the target device is located before replacement may be a private network of the client. Therefore, the cloud server in this embodiment cannot be directly connected to the local server in the private network of the client and the target replaced device. Based on this, in step 201, the connection between the target replaced device and the cloud server is achieved by means of the terminal device. The terminal equipment can be connected with the target replaced equipment through the wireless local area network technology. The terminal equipment can be connected with the cloud server through public network technology.

After acquiring the identification information of the target replaced device, the terminal device sends the identification information of the target replaced device to the cloud server. The cloud server executes step 201, and receives the identification information of the target replaced device reported by the terminal device.

Step 202: and determining whether the target replaced equipment is authorized equipment or not according to the identification information of the target replaced equipment and the equipment replacement mapping relation in the pre-stored equipment database.

The device replacement mapping relation is used for indicating the mapping relation between the device before replacement and the authorized device for replacement.

Specifically, in the present embodiment, an apparatus database is stored in advance. The device database in this embodiment includes a device replacement mapping relationship. The device database in this embodiment is a database created after the device is sold. Every time a device is sold, the relevant information of the device is written in the device database. The device here is the pre-replacement device in this embodiment. It is to be understood that the pre-replacement device herein includes a target pre-replacement device. The process of how to build the device database will be described in detail in the next embodiment.

Optionally, before step 202, the apparatus replacing method provided in this embodiment further includes: when the target equipment needs to be replaced before replacement is determined, receiving identification information of authorized equipment corresponding to the target equipment before replacement, which is input by a manufacturer; and writing the mapping relation between the target device before replacement and the corresponding authorized device in the device replacement mapping relation.

Fig. 3 is a schematic diagram of an apparatus database in an embodiment of an apparatus replacement method provided in the present invention. As shown in fig. 3, the device replacement mapping relationship of the device database includes identification information of a device before replacement and identification information of an authorized device for replacement.

In one implementation, after receiving identification information of a target replaced device, a cloud server searches whether the identification information of the target replaced device exists in a device replacement mapping relation. And if so, determining that the target replaced device is an authorized device.

In another implementation manner, step 201 may specifically be: and receiving the identification information of the target replaced equipment and the identification information of the target pre-replaced equipment reported by the terminal equipment. Correspondingly, step 202 may specifically be: and determining whether the target replaced equipment is authorized equipment or not according to the identification information of the target replaced equipment, the identification information of the target pre-replaced equipment and a pre-stored equipment replacement mapping relation in an equipment database.

In this implementation manner, after receiving the identification information of the target post-replacement device and the identification information of the target pre-replacement device, the cloud server searches whether the identification information of the target post-replacement device exists in the device replacement mapping relationship. If the target device identification information exists, whether the identification information of the device before replacement corresponding to the target device after replacement is consistent with the received identification information of the target device before replacement in the device replacement mapping relation is further determined. And if the target replaced equipment is consistent with the authorized equipment, determining the target replaced equipment as the authorized equipment.

This implementation has carried out dual comparison through equipment change mapping relation, can further guarantee the security of target change back equipment, improves the security of equipment change process.

Step 203: and when the target replaced device is determined to be an authorized device, sending device replacement information to a local server of the target replaced device, so that the local server sends corresponding attribute information of the target pre-replacement device to the target replaced device according to the device replacement information.

Wherein the device replacement information includes: identification information of the target pre-replacement device.

Specifically, the cloud server may send the device replacement information to the local server of the target replaced device through the terminal device and the target replaced device. The local server in this embodiment refers to a server in a private network where the target replaced device is located.

Optionally, the attribute information of the target pre-replacement device includes at least one of: configuration information of the target pre-replacement device and software information in the target pre-replacement device. The software information herein may include at least one of: software installation packages, software update logs, and software operation logs, among others.

In an implementation manner, after receiving identification information of a target replacement device, when determining that the target replacement device is an authorized device, the cloud server may determine, from a device replacement mapping relationship, identification information of a target replacement pre-device corresponding to the target replacement device. And packaging the identification information of the target equipment before replacement into equipment replacement information and sending the equipment replacement information to the local server.

In another implementation manner, the cloud server may receive the identification information of the target device after replacement and the identification information of the target device before replacement, which are reported by the terminal device. And when the target replaced equipment is determined to be authorized equipment, packaging the identification information of the target pre-replaced equipment into equipment replacement information and sending the equipment replacement information to the local server.

It should be noted that if it is determined that the target replaced device is not an authorized device, a warning prompt may be issued to the manufacturer staff.

And after the target replacement equipment receives the attribute information of the target pre-replacement equipment sent by the local server, configuring and operating the target pre-replacement equipment according to the attribute information of the target pre-replacement equipment so as to realize the function of the target pre-replacement equipment.

Optionally, in this embodiment, after step 203, the following steps may be further included: and receiving replacement completion information sent by the target replaced device through the terminal device. And the replacement completion message is sent after the target replacement device receives the attribute information of the target replacement device.

After the target replacement equipment receives the attribute information of the target pre-replacement equipment sent by the local server, the target post-replacement equipment sends replacement completion information to the cloud server, so that the cloud server can realize closed-loop supervision on the equipment replacement process, and the controllability of the equipment replacement process is improved.

Further, after the cloud server sends the device replacement information to the local server of the target replaced device, if it is determined that the replacement completion information sent by the target replaced device through the terminal device is not received in the preset time period, the cloud server can send information prompting that the device replacement is not completed to the staff of the manufacturer, so as to prompt the staff of the manufacturer.

The following describes the apparatus replacement method according to the present embodiment with a specific example. In this embodiment, the cloud server determines that device a1 of client a (i.e., the device before replacement) needs to be replaced. The manufacturer may enter identification information of an authorized device corresponding to device a1 in the cloud server. The cloud server receives identification information of authorized equipment corresponding to target equipment before replacement, which is input by a manufacturer, and writes the mapping relation between the equipment A and the corresponding authorized equipment in the equipment replacement mapping relation of the equipment database. The manufacturer then sends a service person to the customer a site for equipment replacement. And under the dispatch of the manufacturer, the service provider maintenance personnel carry the target replaced equipment to the customer site for replacement. And then, service provider maintenance personnel can acquire the identification information of the target replaced equipment from the target replaced equipment through the terminal equipment and send the identification information of the target replaced equipment to the cloud server. The cloud server performs step 201, step 202, and step 203, and assuming that the target device after replacement is determined to be an authorized device, the cloud server sends device replacement information to a local server in the private network of the client a, so that the local server sends corresponding attribute information of the target device before replacement to the target device after replacement according to the device replacement information. And after the target replacement equipment receives the attribute information of the target pre-replacement equipment sent by the local server, configuring and operating the target pre-replacement equipment according to the attribute information of the target pre-replacement equipment so as to realize the function of the target pre-replacement equipment. The supervision and authorization management of the target replacement equipment can be realized through the process, the safety of the equipment replacement process is high, the automatic configuration of the target replacement equipment can be realized, the efficiency of the equipment replacement process is high, the complexity of the equipment replacement process can be reduced, a manufacturer is not required to send a technician to a client to replace the equipment on the spot, a service provider with relatively low labor cost is required to send the equipment to the client to replace the equipment on the spot, and the equipment replacement cost is reduced.

The present embodiment provides an apparatus replacement method, including: receiving identification information of target replaced equipment reported by the terminal equipment; determining whether the target replaced equipment is authorized equipment or not according to the identification information of the target replaced equipment and an equipment replacement mapping relation in a pre-stored equipment database, wherein the equipment replacement mapping relation is used for indicating the mapping relation between the equipment before replacement and the authorized equipment for replacement; when the target replaced device is determined to be authorized, sending device replacement information to a local server of the target replaced device, so that the local server sends corresponding attribute information of the target pre-replacement device to the target replaced device according to the device replacement information; wherein the device replacement information includes: identification information of the target pre-replacement device. In the device replacement method, on one hand, in the replacement process, the terminal device can report the identification information of the target device after the target is replaced to the cloud server, and the cloud server can determine whether the target device after the target is replaced is an authorized device according to the reported identification information of the target device after the target is replaced, so that the monitoring and authorization management of the target device after the target is replaced by the cloud server can be realized, and the safety of the device replacement process can be improved. On the other hand, after the cloud server determines that the target-replaced device is an authorized device, the cloud server can send device replacement information to the local server of the target-replaced device, so that the local server sends corresponding attribute information of the target-replaced device to the target-replaced device, automatic configuration of the target-replaced device is achieved, and efficiency of a device replacement process is improved. On the other hand, the device replacement method provided by the embodiment can realize automatic configuration of the target replaced device, thereby reducing complexity in the device replacement process, and only a service provider with relatively low labor cost needs to be sent to the client to replace the device on the spot instead of sending a technician to the client to replace the device on the spot, thereby reducing the cost of device replacement.

Fig. 4 is a schematic flow chart of another embodiment of an apparatus replacement method according to the present invention. The device replacement method provided in this embodiment is based on the embodiment shown in fig. 2 and various optional implementation schemes, and other steps included in the device replacement method are described in detail. As shown in fig. 4, the apparatus replacing method provided in this embodiment includes:

step 401: and searching the activation time of the target equipment before replacement and the contract information of the target equipment before replacement from the equipment database according to the fault information reported by the user.

Wherein the fault information includes identification information of the target pre-replacement device.

Specifically, the device database in this embodiment further includes: contract information of the target pre-replacement device and activation time of the target pre-replacement device. Optionally, before step 401, a step 401' of writing contract information of the target pre-replacement device and an activation time of the target pre-replacement device in a device database may be further included.

The contract information in this embodiment may include information such as a warranty period agreed with the client.

Fig. 5 is a schematic diagram of another device database in an embodiment of the device replacement method provided by the present invention. As shown in fig. 5, the device database also includes contract information of the device before replacement and activation time of the device before replacement.

In step 401, the user may report the fault information through phone call, mail, sms, and application.

Step 402: and determining whether the target equipment before replacement is in the warranty period according to the activation time of the target equipment before replacement and the contract information of the target equipment before replacement.

Optionally, the failure information may also include the time at which the failure occurred. And when the cloud server determines that the time difference between the activation time and the failure time of the target equipment before replacement is still within the warranty period of the contract information, determining that the target equipment before replacement is within the warranty period.

Step 403: when it is determined that the target pre-replacement device is within the warranty period, it is determined that the target pre-replacement device needs to be replaced.

It should be noted that the device replacement process may be terminated when it is determined that the target pre-replacement device is not within the warranty period.

Step 404: and when the target device before replacement needs to be replaced, receiving the identification information of the authorized device corresponding to the target device before replacement, which is input by a manufacturer.

Step 405: and writing the mapping relation between the target device before replacement and the corresponding authorized device in the device replacement mapping relation.

Step 406: and receiving the identification information of the target replaced equipment reported by the terminal equipment.

Step 407: and determining whether the target replaced equipment is authorized equipment or not according to the identification information of the target replaced equipment and the equipment replacement mapping relation in the pre-stored equipment database.

Step 408: and when the target replaced device is determined to be an authorized device, sending device replacement information to a local server of the target replaced device, so that the local server sends corresponding attribute information of the target pre-replacement device to the target replaced device according to the device replacement information.

The implementation processes and technical principles of step 406 and step 201, step 407 and step 202, and step 408 and step 203 are similar, and are not described herein again.

Step 409: and receiving replacement completion information sent by the target replaced device through the terminal device.

And the replacement completion message is sent after the target replacement device receives the attribute information of the target replacement device.

On one hand, the equipment replacement method provided by the embodiment can realize the closed-loop management of the contract information, the activation time and the authorized equipment of the target equipment before replacement, and further improve the efficiency of the equipment replacement process; on the other hand, whether the target equipment before replacement is in the warranty period or not can be automatically determined, and the automatic management of the replacement authority of the target equipment before replacement is realized; in yet another aspect, high safety, high efficiency, and low cost replacement of equipment may be achieved.

Fig. 6 is a schematic flow chart of another embodiment of an apparatus replacement method according to the present invention. The present embodiment may be implemented by a device replacement apparatus, which may be implemented by software and/or hardware, and may be integrated into a local server of a target replaced device. As shown in fig. 6, the apparatus replacing method provided in this embodiment includes the following steps:

step 601: and receiving equipment replacement information sent by the cloud server.

The device replacement information is sent after the cloud server receives the identification information of the target replaced device reported by the terminal device, and determines that the target replaced device is an authorized device according to the identification information of the target replaced device and a device replacement mapping relation stored in a device database in advance. The device replacement map is used to indicate a mapping of a pre-replacement device and an authorized device for replacement. The device replacement information includes: and the identification information of the target device before replacement corresponding to the target device after replacement.

Specifically, the local server may receive device replacement information sent by the cloud server through the terminal device and the target replaced device.

The device replacement information generation process has been described in detail in the embodiment shown in fig. 2 and various optional implementations, and is not described herein again.

Step 602: and determining the attribute information of the target equipment before replacement according to the equipment replacement information.

Specifically, the local server determines the attribute information of the target pre-replacement device from the local storage or other devices in the private network after receiving the device replacement information.

Optionally, the attribute information of the target pre-replacement device includes at least one of: configuration information of the target pre-replacement device and software information in the target pre-replacement device. For example, in a scenario where the pre-replacement target device is a medical caller, the configuration information of the pre-replacement target device may include a telephone of a nurse station associated with the medical caller.

Fig. 7 is a schematic diagram of attribute information of a device before target replacement in an embodiment of a device replacement method provided by the present invention. As shown in fig. 7, the attribute information of the target pre-replacement device may include: configuration file 71, configuration file 72, configuration file 73, software installation package 74, running log of software installation package 74, software installation package 75, and running log of software installation package 75 of the target pre-replacement device.

Step 603: and sending the attribute information of the target device before replacement to the target device after replacement.

Specifically, the local server may send the attribute information of the target pre-replacement device to the target post-replacement device through the private network.

And after the target replacement equipment receives the attribute information of the target pre-replacement equipment sent by the local server, configuring and operating the target pre-replacement equipment according to the attribute information of the target pre-replacement equipment so as to realize the function of the target pre-replacement equipment. The configuration here includes configuration according to configuration information and software configuration according to software information.

In the device replacement method provided by this embodiment, on one hand, in the replacement process, the terminal device may report the identification information of the target device after the target replacement to the cloud server, and the cloud server may determine whether the target device after the target replacement is an authorized device according to the reported identification information of the target device after the target replacement, so as to implement monitoring and authorization management of the target device after the target replacement by the cloud server, and improve the security of the device replacement process. On the other hand, after the cloud server determines that the target-replaced device is an authorized device, the cloud server can send device replacement information to the local server of the target-replaced device, so that the local server sends corresponding attribute information of the target-replaced device to the target-replaced device, automatic configuration of the target-replaced device is achieved, and efficiency of a device replacement process is improved. On the other hand, the device replacement method provided by the embodiment can realize automatic configuration of the target replaced device, thereby reducing complexity in the device replacement process, and only a service provider with relatively low labor cost needs to be sent to the client to replace the device on the spot instead of sending a technician to the client to replace the device on the spot, thereby reducing the cost of device replacement.

Fig. 8 is a schematic information interaction diagram of an embodiment of an apparatus replacement method provided by the present invention. In this embodiment, the device replacement method provided in this embodiment is described from the perspective of interaction between the terminal device, the target replaced device, the cloud server, and the local server of the target replaced device. As shown in fig. 8, the apparatus replacing method provided in this embodiment includes the following steps:

step 801: and the terminal equipment sends the identification information of the target replaced equipment to the cloud server.

Step 802: and the cloud server receives the identification information of the target replaced equipment reported by the terminal equipment.

Step 802 is similar to the implementation process and technical principle of step 201, and is not described herein again.

Step 803: and the cloud server determines whether the target replaced equipment is authorized equipment or not according to the identification information of the target replaced equipment and the equipment replacement mapping relation in the pre-stored equipment database.

Step 803 is similar to the implementation process and technical principle of step 202, and is not described herein again.

Step 804: when the cloud server determines that the target replaced device is an authorized device, the device replacement information is sent to a local server of the target replaced device, so that the local server sends corresponding attribute information of the target pre-replacement device to the target replaced device according to the device replacement information.

Step 804 is similar to the implementation process and technical principle of step 203, and is not described herein again.

In step 804, the cloud server may specifically send the device replacement information to the local server of the target replaced device through the terminal device and the target replaced device.

Step 805: and the local server receives the equipment replacement information sent by the cloud server.

Step 805 is similar to the implementation process and technical principle of step 601, and is not described herein again.

Step 806: and the local server determines the attribute information of the target equipment before replacement according to the equipment replacement information.

Step 806 is similar to step 602 and is not described herein.

Step 807: and the local server sends the attribute information of the target equipment before replacement to the target equipment after replacement.

Step 807 is similar to the implementation process and technical principle of step 603, and is not described herein again.

Step 808: and the target replacement equipment receives the attribute information of the target replacement equipment sent by the local server.

Step 809: and the target replacement equipment is configured according to the attribute information of the target replacement equipment.

Step 810: and after the target is replaced, the equipment sends replacement completion information to the cloud server.

Optionally, the target replacement device may send replacement completion information to the cloud server through the terminal device.

Step 811: and the cloud server receives the replacement completion information sent by the target replaced equipment.

The equipment replacement method provided by the embodiment can realize equipment replacement with high controllability, high safety, high efficiency and low cost.

Fig. 9 is a schematic structural diagram of an embodiment of an apparatus replacement system provided in the present invention. As shown in fig. 9, the apparatus replacement system according to the present embodiment includes: a cloud server 91 and a local server 92.

The cloud server 91 is configured to execute the steps executed by the cloud server in the above-described device replacement method embodiment and various optional implementation manners. The local server 92 is configured to perform the steps performed by the local server in the above-described device replacement method embodiments and various alternative implementations.

The equipment replacement system provided by the embodiment of the invention has the corresponding functional modules and beneficial effects of the execution method, and is not described again here.

Fig. 10 is a schematic structural diagram of an apparatus replacing device provided by the present invention. The device can be arranged in a cloud server. As shown in fig. 10, the apparatus replacing device provided in this embodiment includes the following modules: a first receiving module 101, a first determining module 102 and a first sending module 103.

The first receiving module 101 is configured to receive identifier information of the target replaced device reported by the terminal device.

Optionally, the identification information of the target replaced device is information obtained by the terminal device from the target replaced device after the hardware replacement of the target replaced device is completed.

The first determining module 102 is configured to determine whether the target replaced device is an authorized device according to the identification information of the target replaced device and a device replacement mapping relationship in a device database stored in advance.

In one implementation, the first receiving module 101 is specifically configured to: and receiving the identification information of the target replaced equipment and the identification information of the target pre-replaced equipment reported by the terminal equipment. Correspondingly, the first determining module 102 is specifically configured to: and determining whether the target replaced equipment is authorized equipment or not according to the identification information of the target replaced equipment, the identification information of the target pre-replaced equipment and a pre-stored equipment replacement mapping relation in an equipment database.

The first sending module 103 is configured to, when it is determined that the target replaced device is an authorized device, send device replacement information to a local server of the target replaced device, so that the local server sends, according to the device replacement information, attribute information of a corresponding target device before replacement to the target replaced device.

Specifically, in terms of sending the device replacement information to the local server of the target replaced device, the first sending module 103 is specifically configured to: and sending the equipment replacement information to a local server of the target replaced equipment through the terminal equipment and the target replaced equipment.

Optionally, the apparatus further comprises a writing module. Correspondingly, the first receiving module 101 is further configured to receive, when it is determined that the target pre-replacement device needs to be replaced, the identification information of the authorized device corresponding to the target pre-replacement device, which is input by the manufacturer. And the writing module is used for writing the mapping relation between the target device before replacement and the corresponding authorized device in the device replacement mapping relation.

Optionally, the device database further comprises: contract information of the target pre-replacement device and activation time of the target pre-replacement device. The device also includes: the device comprises a searching module, a second determining module and a third determining module.

And the searching module is used for searching the activation time of the target equipment before replacement and the contract information of the target equipment before replacement from the equipment database according to the fault information reported by the user.

And the second determining module is used for determining whether the target equipment before replacement is in the warranty period according to the activation time of the target equipment before replacement and the contract information of the target equipment before replacement.

And the third determining module is used for determining that the target equipment before replacement needs to be replaced when the target equipment before replacement is determined to be in the warranty period.

Optionally, the first receiving module 101 is further configured to receive replacement completion information sent by the target replaced device through the terminal device. And the replacement completion message is sent after the target replacement device receives the attribute information of the target replacement device.

The equipment replacing device provided by the embodiment of the invention can execute the equipment replacing method provided by any embodiment of the invention, and has corresponding functional modules and beneficial effects of the executing method.

Fig. 11 is a schematic structural diagram of another apparatus replacing device provided by the invention. The device is arranged in a local server of the target replaced equipment. As shown in fig. 11, the apparatus replacing device provided in this embodiment includes the following modules: a second receiving module 111, a fourth determining module 112 and a second sending module 113.

The second receiving module 111 is configured to receive the device replacement information sent by the cloud server.

Optionally, the second receiving module 111 is specifically configured to receive device replacement information sent by the cloud server through the terminal device and the target replaced device.

A fourth determining module 112, configured to determine attribute information of the target device before replacement according to the device replacement information.

A second sending module 113, configured to send attribute information of the target device before replacement to the target device after replacement.

Optionally, the attribute information of the target pre-replacement device includes at least one of: configuration information of the target pre-replacement device and software information in the target pre-replacement device.

Fig. 12 is a schematic structural diagram of a computer device provided in the present invention. As shown in fig. 12, the computer device includes a processor 120 and a memory 121. The number of the processors 120 in the computer device may be one or more, and one processor 120 is taken as an example in fig. 12; the processor 120 and the memory 121 of the computer device may be connected by a bus or other means, and fig. 12 illustrates the connection by a bus as an example.

The memory 121 serves as a computer-readable storage medium for storing software programs, computer-executable programs, and modules, such as program instructions and modules corresponding to the device replacement method in the embodiment of the present invention (for example, the first receiving module 101, the first determining module 102, and the first transmitting module 103 in the device replacement apparatus, or the second receiving module 111, the fourth determining module 112, and the second transmitting module 113 in the device replacement apparatus). The processor 120 executes various functional applications and data processing of the computer device by executing software programs, instructions, and modules stored in the memory 121, that is, implements the device replacement method described above.

The memory 121 may mainly include a program storage area and a data storage area, wherein the program storage area may store an operating system, an application program required for at least one function; the storage data area may store data created according to use of the computer device, and the like. Further, the memory 121 may include a high speed random access memory, and may also include a non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device. In some embodiments, memory 121 may further include memory located remotely from processor 120, which may be connected to a computer device through a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.

The present invention also provides a storage medium containing computer-executable instructions which, when executed by a computer processor, perform a method of device replacement, the method comprising:

Of course, the storage medium provided by the embodiment of the present invention contains computer-executable instructions, and the computer-executable instructions are not limited to the operations of the method described above, and may also perform related operations in the device replacement method provided by any embodiment of the present invention.

From the above description of the embodiments, it is obvious for those skilled in the art that the present invention can be implemented by software and necessary general hardware, and certainly, can also be implemented by hardware, but the former is a better embodiment in many cases. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which can be stored in a computer-readable storage medium, such as a floppy disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a FLASH Memory (FLASH), a hard disk or an optical disk of a computer, and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device) to execute the methods according to the embodiments of the present invention.

It should be noted that, in the embodiment of the device replacement apparatus, the included units and modules are merely divided according to functional logic, but are not limited to the above division as long as the corresponding functions can be realized; in addition, specific names of the functional units are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present invention.

It is to be noted that the foregoing is only illustrative of the preferred embodiments of the present invention and the technical principles employed. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, although the present invention has been described in greater detail by the above embodiments, the present invention is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the present invention, and the scope of the present invention is determined by the scope of the appended claims.

Claims

1. An equipment replacement method is applied to a cloud server, and comprises the following steps:

2. The method according to claim 1, wherein before the determining whether the target post-replacement device is an authorized device according to the identification information of the target post-replacement device and a device replacement mapping relationship in a pre-stored device database, the method further comprises:

when the target equipment before replacement needs to be replaced, receiving identification information of authorized equipment corresponding to the target equipment before replacement, which is input by a manufacturer;

and writing the mapping relation between the target equipment before replacement and the corresponding authorized equipment in the equipment replacement mapping relation.

3. The method of claim 2, wherein the device database further comprises: contract information of the target pre-replacement device and activation time of the target pre-replacement device;

before the determining that the target pre-replacement device needs to be replaced, the method further comprises:

according to fault information reported by a user, searching the activation time of the target equipment before replacement and contract information of the target equipment before replacement from the equipment database; wherein the fault information includes identification information of the target pre-replacement device;

determining whether the target equipment before replacement is in a warranty period according to the activation time of the target equipment before replacement and the contract information of the target equipment before replacement;

when it is determined that the target pre-replacement device is within the warranty period, it is determined that the target pre-replacement device needs to be replaced.

4. The method of claim 1, wherein after sending the device replacement information to the local server of the target post-replacement device, the method further comprises:

receiving replacement completion information sent by the target replaced device through the terminal device; and the replacement completion message is sent after the target replacement device receives the attribute information of the target pre-replacement device.

5. The method of claim 1, wherein sending device replacement information to the local server of the target post-replacement device comprises:

and sending equipment replacement information to a local server of the target replaced equipment through the terminal equipment and the target replaced equipment.

6. The method of claim 1, wherein the receiving the identification information of the target replaced device reported by the terminal device comprises:

receiving the identification information of the target replaced device and the identification information of the target pre-replaced device reported by the terminal device;

determining whether the target replaced device is an authorized device according to the identification information of the target replaced device and a device replacement mapping relation in a pre-stored device database, including:

and determining whether the target replaced equipment is authorized equipment or not according to the identification information of the target replaced equipment, the identification information of the target pre-replaced equipment and an equipment replacement mapping relation in a pre-stored equipment database.

7. The method according to any one of claims 1 to 6, wherein the identification information of the target post-replacement device is information acquired by the terminal device from the target post-replacement device after the hardware replacement of the target pre-replacement device is completed.

8. The equipment replacement method is applied to a local server of target replaced equipment, and comprises the following steps:

9. The method of claim 8, wherein the receiving device replacement information sent by a cloud server comprises:

and receiving equipment replacement information sent by the cloud server through the terminal equipment and the target replaced equipment.

10. The method of claim 8, wherein the attribute information of the target pre-replacement device comprises at least one of: configuration information of the target pre-replacement device and software information in the target pre-replacement device.

11. An equipment replacement system is characterized by comprising a cloud server and a local server;

the cloud server is configured to perform the device replacement method according to any one of claims 1 to 7, and the local server is configured to perform the device replacement method according to any one of claims 8 to 10.

12. The utility model provides a device replacement device, its characterized in that sets up in high in the clouds server, includes:

13. An apparatus replacing device provided in a local server of a target post-replacement apparatus, comprising:

14. A server, characterized in that the server comprises:

one or more processors;

a memory for storing one or more programs;

when executed by the one or more processors, cause the one or more processors to implement the device replacement method of any one of claims 1 to 7, or the device replacement method of any one of claims 8 to 10.

15. A computer-readable storage medium, on which a computer program is stored, which program, when being executed by a processor, carries out a device replacement method according to any one of claims 1 to 7, or carries out a device replacement method according to any one of claims 8 to 10.